for We were macroeconomic afternoon. stronger and quarter than Tom, you, anticipated but a expected. good headwinds challenging we Hanks, Thank Harte first
grow. recall macroeconomic result challenges, year generate artificially established levels We high a demonstrating the we of revenue versus as The product challenges. revenue we navigate to maintained and ago segment poised business positive fulfillment pandemic-related and the was project period, projects. have EBITDA, to EBITDA positive lower onetime to logistics successfully despite despite However, a strong continued that continue which
driven was were the in However, logistics favorable year. of results projects lower that reduced EBITDA first growth care ended that of quarter by lower-margin revenue, our quarter.
Customer half resulting federal and revenue financial overall mix the the impacted last was margins revenue less and state-funded year-over-year during by conclusion the by offset in services second pandemic-related
year. customer streaming and the our clients offset mail a projects, experienced customer our addition, pandemic, which roll-off In to reduced when muted the direct of during quarter in campaigns first InsideOut our by increased our year. Prior were quarter Marketing from tech revenue seasonally the But customers. last quarter benefited typically typical support largely few call Services the few first past first revenue reduced the the and lowest business. over revenue interactions legacy of first years, lower we quarter to declines quarter acquisition. The was for from volumes BXB compared seasonality driven direct were by results from XXXX, the spend versus pandemic-related
more a the first activity seasonally to now We reduced returned have in quarter.
opportunities the into and remain we the of in number cautiously optimistic half pipeline year of with second the XXXX. sales However, for the
revenue EBITDA expect comparison we to our mix. quarterly sequential in a in will EBITDA, by year-over-year improvement shift quarter, pressured second the but of be For continue
financial sales We prevailing and economic BXB enablement in notably to spend, and perceived weakness have tech verticals begin seen marketing, environment. services to in logistics customers most the address reevaluate their
our we and beyond have the We have quarter, the limited reevaluated second year. for expectations visibility
our relevant. shared expectations So for longer year fiscal XXXX previously are no
business second actions first and we of spending rightsize and the quarter visibility taking our are preserving to appropriate However, focused limited our performance in on beyond we and are discretionary our reduce profitability the quarter. light
dilutive million preferred In the tax Our a of cash $X.X shares, liabilities balance received first improved our our the sheet pension reduced position. liquidity. we our impact remains federal and overall quarter, year, that eliminated refund strong. we our cash strengthens Last further
announce expansion to Board include Directors pleased of the has of allocation As million authorized strategy an capital a result, our a buyback. are share we to $X.X
meaningfully repurchase of Hanks sheet our the price. Our profits.
Today, execute the common to and at our Board's action go-to-market current shares XX% well outstanding strategy program market deliver and strength are maximize represents initiative sustainable approximately our as designed to ability a we structure. shareholder of improve This value cost to our and the underscores strengthen balance large Harte confidence sharing as strategy our
one services below. services in our customer areas. combining listed as will segment Ben capabilities our analytics, and One, previously stand-alone into for by practice care professional segment. organized will responsible led Customer include continue We These experience. will segment be customer and segments sold a key was called X Chacko, into creative care marketing into segment be key This with are be other technology. The the these combined to services strategy will areas the intent bundling marketing integrating of who offering
be new our acquisition and of This our InsideOut. accelerated Second, prospects area Audience finder sales include will capabilities, practice strategy up our recent lead engaging progression. sales will focused capabilities lead lead our data demand and and on DataView and calling products, through generation generation qualifications
outsourcing, marketing customer we proven area our performance services, a managed XX as practice management.
Today, will that services third marketing and than scalable and focus strength through on people operations include of This improved capability staff efficient leverage and include capabilities center the care. offering, traditional combined our will and contact clients process have more driving integrated of service The our will capabilities. augmentation is which which area our BPO and
have in pipeline. a handful current opportunities sales of We our also
and our position the model capture wallet for while better will believe integrated we more share So structure. improving us growth cost
marketing have clients our key and We prospects. makers into customer roles that experience reporting seen and decision within
customer interactions aggressively loyalty build bring to growth. more and and during our improve capture customer importantly, our the We to ability are help monetize more marketing data clients more enhance leveraging technology. Our by clients seeking we experience it ways unparalleled and
our base customer within and Additionally, sales digital the last inside with acquisition InsideOut improving strategic year, our late prospects. are existing and our capabilities positioning
more created this funnel Importantly, have showing of improve sales better from customers marketing Hanks' and spend, the wider capturing target ROI customers' differentiated way sales and metrics best Its sales success. measure to better marketing a through intent analytics repeat are to our segment our targets conversion, return combined digital Harte bring and unique through clients' to return holistic about the bring will positioned experience transformation range ability our offerings to and accelerate has customer meet capabilities to needs. the be discussions and on
DataView technologies their and our finder further business, can Audience unlock in and and customer opportunities to CRM and their telephony monetize investment help customers. improve Our experience loyal automation, customers grow
believe well cost and organization, is integrated overhead as that segment up the significant customer customer-centric global fully consolidations. a delivery experience down drive the and model our that improve are We savings will as value we chain, through
our we cost efficiently a example, a will For on our global talent lower to scale. leverage clients better Philippines more in and at serve Romania
As challenging wherever we potential the they environment, ways customers reduce navigate for all macroeconomic can. are to our and looking costs current
an will structure, option. and continue this us, anticipate the will quarter. cost options offering, evolve an reposition to optimization efforts, attractive the The ability outsourcing us will our Our bringing and have making to cost consolidation reorganized we process meaningful into improved lower cost and benefit experience savings customer third increasingly bear and segment through
the new to like and call I'd will results, return pipeline. cover to Lauri detailed then Now cover and our to financial to sales turn I the business
