Sykes Enterprises (SYKE) 10-Q 5 Aug 14 2014 Q2 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	6 Months Ended
	Jun. 30, 2014	Jul. 30, 2014
Document And Entity Information [Abstract]	'	'
Document Type	'10-Q	'
Amendment Flag	'false	'
Document Period End Date	30-Jun-14	'
Document Fiscal Year Focus	'2014	'
Document Fiscal Period Focus	'Q2	'
Entity Registrant Name	'SYKES ENTERPRISES INC	'
Entity Central Index Key	'0001010612	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Large Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	43,786,852

Condensed_Consolidated_Balance

Condensed Consolidated Balance Sheets (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$204,498	$211,985
Receivables, net	283,547	264,916
Prepaid expenses	18,540	15,710
Other current assets	24,213	20,672
Total current assets	530,798	513,283
Property and equipment, net	115,374	117,549
Goodwill, net	198,518	199,802
Intangibles, net	68,707	76,055
Deferred charges and other assets	32,552	43,572
Total assets	945,949	950,261
Current liabilities:	'	'
Accounts payable	24,354	25,540
Accrued employee compensation and benefits	83,408	81,064
Current deferred income tax liabilities	194	84
Income taxes payable	2,982	1,274
Deferred revenue	35,796	35,025
Other accrued expenses and current liabilities	29,450	30,393
Total current liabilities	176,184	173,380
Deferred grants	5,867	6,637
Long-term debt	79,000	98,000
Long-term income tax liabilities	20,919	24,647
Other long-term liabilities	11,639	11,893
Total liabilities	293,609	314,557
Commitments and loss contingency (Note 13)	'	'
Shareholders' equity:	'	'
Preferred stock, $0.01 par value, 10,000 shares authorized; no shares issued and outstanding	0	0
Common stock, $0.01 par value, 200,000 shares authorized; 43,802 and 43,997 shares issued, respectively	438	440
Additional paid-in capital	279,649	279,513
Retained earnings	366,674	349,366
Accumulated other comprehensive income (loss)	7,349	7,997
Treasury stock at cost: 130 and 122 shares, respectively	-1,770	-1,612
Total shareholders' equity	652,340	635,704
Total liabilities and shareholders' equity	$945,949	$950,261

Condensed_Consolidated_Balance1

Condensed Consolidated Balance Sheets (Parenthetical) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, except Per Share data, unless otherwise specified
Statement Of Financial Position [Abstract]	'	'
Preferred stock, par value	$0.01	$0.01
Preferred stock, shares authorized	10,000	10,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$0.01	$0.01
Common stock, shares authorized	200,000	200,000
Common stock, shares issued	43,802	43,997
Treasury stock, shares	130	122

Condensed_Consolidated_Stateme

Condensed Consolidated Statements of Operations (USD $)	3 Months Ended		6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Income Statement [Abstract]	'	'	'	'
Revenues	$320,498	$304,735	$644,927	$605,979
Operating expenses:	'	'	'	'
Direct salaries and related costs	221,085	210,141	442,710	413,847
General and administrative	74,005	75,247	147,382	148,980
Depreciation, net	11,322	10,017	22,620	20,186
Amortization of intangibles	3,659	3,713	7,310	7,472
Total operating expenses	310,071	299,118	620,022	590,485
Income from operations	10,427	5,617	24,905	15,494
Other income (expense):	'	'	'	'
Interest income	237	208	468	432
Interest (expense)	-552	-578	-1,051	-1,086
Other income (expense)	-399	-339	264	-214
Total other income (expense)	-714	-709	-319	-868
Income before income taxes	9,713	4,908	24,586	14,626
Income taxes	1,376	-688	5,936	2,512
Net income	$8,337	$5,596	$18,650	$12,114
Net income per common share:	'	'	'	'
Basic	$0.20	$0.13	$0.44	$0.28
Diluted	$0.19	$0.13	$0.44	$0.28
Weighted average common shares outstanding:	'	'	'	'
Basic	42,711	42,936	42,726	42,992
Diluted	42,810	42,954	42,845	43,011

Condensed_Consolidated_Stateme1

Condensed Consolidated Statements of Comprehensive Income (Loss) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Statement Of Income And Comprehensive Income [Abstract]	'	'	'	'
Net income	$8,337	$5,596	$18,650	$12,114
Other comprehensive income (loss), net of taxes:	'	'	'	'
Foreign currency translation gain (loss), net of taxes	3,480	-4,377	-2,079	-10,105
Unrealized gain (loss) on net investment hedge, net of taxes	70	-259	105	23
Unrealized actuarial gain (loss) related to pension liability, net of taxes	42	-88	21	-96
Unrealized gain (loss) on cash flow hedging instruments, net of taxes	4,029	-4,197	1,287	-2,178
Unrealized gain (loss) on postretirement obligation, net of taxes	12	-46	18	-89
Other comprehensive income (loss), net of taxes	7,633	-8,967	-648	-12,445
Comprehensive income (loss)	$15,970	($3,371)	$18,002	($331)

Condensed_Consolidated_Stateme2

Condensed Consolidated Statements of Changes in Shareholders' Equity (USD $)	Total	Common Stock [Member]	Additional Paid-in Capital [Member]	Retained Earnings [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Treasury Stock [Member]
In Thousands
Beginning Balance at Dec. 31, 2013	$635,704	$440	$279,513	$349,366	$7,997	($1,612)
Beginning Balance, shares at Dec. 31, 2013	'	43,997	'	'	'	'
Stock-based compensation expense	1,691	'	1,691	'	'	'
Excess tax benefit (deficiency) from stock-based compensation	-30	'	-30	'	'	'
Net vesting (forfeitures) of common stock and restricted stock under equity award plans	-422	-1	-263	'	'	-158
Net vesting (forfeitures) of common stock and restricted stock under equity award plans, shares	'	-65	'	'	'	'
Repurchase of common stock	-2,605	'	'	'	'	-2,605
Retirement of treasury stock	'	-1	-1,262	-1,342	'	2,605
Retirement of treasury stock, shares	'	-130	'	'	'	'
Comprehensive income (loss)	18,002	'	'	18,650	-648	'
Ending Balance at Jun. 30, 2014	$652,340	$438	$279,649	$366,674	$7,349	($1,770)
Ending Balance, shares at Jun. 30, 2014	'	43,802	'	'	'	'

Condensed_Consolidated_Stateme3

Condensed Consolidated Statements of Cash Flows (USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Cash flows from operating activities:	'	'
Net income	$18,650	$12,114
Adjustments to reconcile net income to net cash provided by (used for) operating activities:	'	'
Depreciation	23,090	20,759
Amortization of intangibles	7,310	7,472
Amortization of deferred grants	-829	-573
Unrealized foreign currency transaction (gains) losses, net	-449	3,400
Stock-based compensation expense	1,691	2,190
Deferred income tax provision (benefit)	2,619	-2,702
Net (gain) loss on disposal of property and equipment	59	-17
Bad debt expense (reversals)	-389	276
Unrealized (gains) losses on financial instruments, net	2,503	785
Amortization of deferred loan fees	130	130
Other	-360	46
Changes in assets and liabilities:	'	'
Receivables	-13,322	-37,780
Prepaid expenses	-2,754	-8,703
Other current assets	-5,542	-1,712
Deferred charges and other assets	7,852	541
Accounts payable	2,481	-3,830
Income taxes receivable / payable	-3,536	-2,251
Accrued employee compensation and benefits	2,789	82
Other accrued expenses and current liabilities	-176	1,630
Deferred revenue	780	2,632
Other long-term liabilities	-3,255	-142
Net cash provided by (used for) operating activities	39,342	-5,653
Cash flows from investing activities:	'	'
Capital expenditures	-24,236	-26,061
Proceeds from sale of property and equipment	81	93
Investment in restricted cash	-3	-11
Release of restricted cash	168	'
Net cash (used for) investing activities	-23,990	-25,979
Cash flows from financing activities:	'	'
Payments of long-term debt	-19,000	-10,000
Proceeds from issuance of long-term debt	'	32,000
Proceeds from issuance of common stock	'	59
Cash paid for repurchase of common stock	-2,605	-4,294
Proceeds from grants	107	104
Shares repurchased for minimum tax withholding on equity awards	-422	-93
Net cash provided by (used for) financing activities	-21,920	17,776
Effects of exchange rates on cash and cash equivalents	-919	-6,054
Net increase (decrease) in cash and cash equivalents	-7,487	-19,910
Cash and cash equivalents - beginning	211,985	187,322
Cash and cash equivalents - ending	204,498	167,412
Supplemental disclosures of cash flow information:	'	'
Cash paid during period for interest	904	1,030
Cash paid during period for income taxes	9,341	8,481
Non-cash transactions:	'	'
Property and equipment additions in accounts payable	2,804	4,519
Unrealized gain (loss) on postretirement obligation in accumulated other comprehensive income (loss)	$18	($89)

Overview_and_Basis_of_Presenta

Overview and Basis of Presentation	6 Months Ended
	Jun. 30, 2014
Accounting Policies [Abstract]	'
Overview and Basis of Presentation	'
	Note 1.   Overview and Basis of Presentation
	Business — Sykes Enterprises, Incorporated and consolidated subsidiaries (“SYKES” or the “Company”) provides comprehensive outsourced customer contact management solutions and services in the business process outsourcing arena to companies, primarily within the communications, financial services, technology/consumer, transportation and leisure, and healthcare industries. SYKES provides flexible, high-quality outsourced customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its clients’ customers. Utilizing SYKES’ integrated onshore/offshore global delivery model, SYKES provides its services through multiple communication channels encompassing phone, e-mail, social media, text messaging and chat. SYKES complements its outsourced customer contact management services with various enterprise support services in the United States that encompass services for a company’s internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, SYKES also provides fulfillment services including multilingual sales order processing via the Internet and phone, payment processing, inventory control, product delivery and product returns handling. The Company has operations in two reportable segments entitled (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, in which the client base is primarily companies in the United States that are using the Company’s services to support their customer management needs; and (2) EMEA, which includes Europe, the Middle East and Africa.
	Basis of Presentation — The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“generally accepted accounting principles” or “U.S. GAAP”) for interim financial information, the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the three and six months ended June 30, 2014 are not necessarily indicative of the results that may be expected for any future quarters or the year ending December 31, 2014. For further information, refer to the consolidated financial statements and notes thereto, included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2013, as filed with the Securities and Exchange Commission (“SEC”) on February 20, 2014.
	Principles of Consolidation — The condensed consolidated financial statements include the accounts of SYKES and its wholly-owned subsidiaries and controlled majority-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation.
	Use of Estimates — The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires the Company to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.
	Subsequent Events — Subsequent events or transactions have been evaluated through the date and time of issuance of the condensed consolidated financial statements. There were no material subsequent events that required recognition or disclosure in the accompanying condensed consolidated financial statements.
	New Accounting Standards Not Yet Adopted
	In April 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-08 “Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) – Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity” (“ASU 2014-08”). The amendments in ASU 2014-08 indicate that only those disposals of components of an entity that represent a strategic shift that has (or will have) a major effect on an entity’s operations and financial results will be reported as discontinued operations in the financial statements. Currently, a component of an entity that is a reportable segment, an operating segment, a reporting unit, a subsidiary, or an asset group is eligible for discontinued operations presentation. The amendments should be applied to all disposals (or classifications as held for sale) of components of an entity that occur within annual periods beginning on or after December 15, 2014, and interim periods within those years. The Company does not expect the adoption of ASU 2014-08 to materially impact its financial condition, results of operations and cash flows.
	In May 2014, the FASB issued ASU 2014-09 “Revenue from Contracts with Customers (Topic 606)” (“ASU 2014-09”). The amendments in ASU 2014-09 outline a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and indicate that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. To achieve this, an entity should identify the contract(s) with a customer, identify the performance obligations in the contract, determine the transaction price, allocate the transaction price to the performance obligations in the contract and recognize revenue when (or as) the entity satisfies a performance obligation. The amendments are effective for annual reporting periods beginning after December 15, 2016, including interim periods within that reporting period. The Company is currently evaluating the impact that the adoption of ASU 2014-09 may have on its financial condition, results of operations and cash flows.
	In June 2014, the FASB issued ASU 2014-12 “Compensation – Stock Compensation (Topic 718) Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period” (“ASU 2014-12”). The amendments in ASU 2014-12 require that a performance target that affects vesting and that could be achieved after the requisite service period be treated as a performance condition. A reporting entity should apply existing guidance in Accounting Standards Codification (“ASC”) Topic 718, “Compensation — Stock Compensation” (“ASC 718”), as it relates to awards with performance conditions that affect vesting to account for such awards. The amendments are effective for annual periods and interim periods within those annual periods beginning after December 15, 2015. The Company does not expect the adoption of ASU 2014-12 to materially impact its financial condition, results of operations and cash flows.
	New Accounting Standards Recently Adopted
	In March 2013, the FASB issued ASU 2013-05 “Foreign Currency Matters (Topic 830) – Parent’s Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain Subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity” (“ASU 2013-05”). The amendments in ASU 2013-05 indicate that a cumulative translation adjustment (“CTA”) is attached to the parent’s investment in a foreign entity and should be released in a manner consistent with the derecognition guidance on investments in entities. Thus, the entire amount of the CTA associated with the foreign entity would be released when there has been a sale of a subsidiary or group of net assets within a foreign entity and the sale represents the substantially complete liquidation of the investment in the foreign entity, a loss of a controlling financial interest in an investment in a foreign entity (i.e., the foreign entity is deconsolidated), or a step acquisition for a foreign entity (i.e., when an entity has changed from applying the equity method for an investment in a foreign entity to consolidating the foreign entity). ASU 2013-05 does not change the requirement to release a pro rata portion of the CTA of the foreign entity into earnings for a partial sale of an equity method investment in a foreign entity. The amendments in ASU 2013-05 are effective prospectively for fiscal years (and interim reporting periods within those years) beginning after December 15, 2013. The amendments should be applied prospectively to derecognition events occurring after the effective date. The adoption of ASU 2013-05 on January 1, 2014 did not have a material impact on the financial condition, results of operations and cash flows of the Company.
	In July 2013, the FASB issued ASU 2013-11 “Income Taxes (Topic 740) – Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists” (“ASU 2013-11”). The amendments in ASU 2013-11 indicate that an unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward, a similar tax loss, or a tax credit carryforward if such settlement is required or expected in the event the uncertain tax position is disallowed. In situations where a net operating loss carryforward, a similar tax loss, or a tax credit carryforward is not available at the reporting date under the tax law of the applicable jurisdiction or the tax law of the jurisdiction does not require, and the entity does not intend to use, the deferred tax asset for such purpose, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. The amendments in ASU 2013-11 are effective for fiscal years, and interim periods within those years, beginning after December 15, 2013. The amendments should be applied prospectively to all unrecognized tax benefits that exist at the effective date. Retrospective application is permitted. The adoption of ASU 2013-11 on January 1, 2014 resulted in a $3.1 million reclassification of a portion of the Company’s unrecognized tax benefits from “Long-term income tax liabilities” to “Deferred charges and other assets.” See Note 11, Income Taxes, for further information.

Costs_Associated_with_Exit_or_

Costs Associated with Exit or Disposal Activities	6 Months Ended
	Jun. 30, 2014
Restructuring And Related Activities [Abstract]	'
Costs Associated with Exit or Disposal Activities	'
	Note 2.   Costs Associated with Exit or Disposal Activities
	Fourth Quarter 2011 Exit Plan
	During 2011, the Company announced a plan to rationalize seats in certain U.S. sites and close certain locations in EMEA (the “Fourth Quarter 2011 Exit Plan”). The details are described below, by segment.
	Americas
	During 2011, as part of an on-going effort to streamline excess capacity related to the integration of the ICT Group, Inc. (“ICT”) acquisition and align it with the needs of the market, the Company announced a plan to rationalize approximately 900 seats in the U.S., some of which were revenue generating, and migrated the associated revenues to other locations within the U.S. Approximately 300 employees were affected and the Company has completed the actions associated with the Fourth Quarter 2011 Exit Plan in the Americas.
	The major costs incurred as a result of these actions are program transfer costs, facility-related costs (primarily consisting of those costs associated with the real estate leases), and impairments of long-lived assets (primarily leasehold improvements and equipment) estimated at $1.9 million as of June 30, 2014 ($1.9 million at December 31, 2013). The Company recorded $0.5 million of the costs associated with these actions as non-cash impairment charges, while approximately $1.4 million represents cash expenditures for program transfer and facility-related costs, including obligations under the leases, the last of which ends in February 2017. The Company has paid $0.9 million in cash through June 30, 2014 under the Fourth Quarter 2011 Exit Plan in the Americas.
	The following tables summarize the accrued liability associated with the Americas Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the three months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2014		(Reversals) for  the						Changes			June 30, 2014
					Three Months Ended
					June 30, 2014
	Lease obligations and facility exit costs		$	469	$	-		$	(41	)	$	-		$	428
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2013		(Reversals) for  the						Changes			June 30, 2013
					Three Months Ended
					June 30, 2013
	Lease obligations and facility exit costs		$	647	$	-		$	(41	)	$	-		$	606
	The following tables summarize the accrued liability associated with the Americas Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the six months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2014		(Reversals) for  the						Changes			June 30, 2014
					Six Months Ended
					June 30, 2014
	Lease obligations and facility exit costs		$	512	$	-		$	(84	)	$	-		$	428
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2013		(Reversals) for  the						Changes			June 30, 2013
					Six Months Ended
					June 30, 2013
	Lease obligations and facility exit costs		$	682	$	-		$	(76	)	$	-		$	606
	EMEA
	During 2011, to improve the Company’s overall profitability and improve its cost structure in the EMEA region by optimizing its capacity utilization, the Company committed to close a customer contact management center in South Africa and a customer contact management center in Ireland, as well as some capacity rationalization in the Netherlands, all components of the EMEA segment. While the Company migrated approximately $3.2 million of annualized call volumes of the Ireland facility to other facilities within EMEA, the Company did not migrate the remaining call volume in Ireland or any of the annualized revenue from the Netherlands or South Africa facilities, which was $18.8 million for 2011, to other facilities within the region. The number of seats rationalized across the EMEA region approximated 900 with approximately 500 employees affected by the actions. The Company closed these facilities and substantially completed the actions associated with the EMEA plan on September 30, 2012.
	The major costs incurred as a result of these actions are facility-related costs (primarily consisting of those costs associated with the real estate leases), impairments of long-lived assets (primarily leasehold improvements and equipment) and severance-related costs estimated at $6.7 million as of June 30, 2014 ($6.7 million as of December 31, 2013). The Company recorded $0.5 million of the costs associated with these actions as non-cash impairment charges, while approximately $6.2 million represents cash expenditures for severance and related costs and facility-related costs, primarily rent obligations to be paid through the remainder of the noncancelable term of the leases, the last of which ended in March 2013. The Company has paid $5.9 million in cash through June 30, 2014 under the Fourth Quarter 2011 Exit Plan in EMEA.
	The following tables summarize the accrued liability associated with EMEA’s Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the three months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2014		(Reversals) for  the						Changes (2)			June 30, 2014
					Three Months Ended
					June 30, 2014
	Severance and related costs		$	132	$	-		$	-		$	(1	)	$	131
	Legal-related costs			-		-			-			-			-
			$	132	$	-		$	-		$	(1	)	$	131
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2013		(Reversals) for  the						Changes (2)			30-Jun-13
					Three Months Ended
					June 30, 2013 (1)
	Severance and related costs		$	182	$	-		$	-		$	2		$	184
	Legal-related costs			5		3			(3	)		-			5
			$	187	$	3		$	(3	)	$	2		$	189
		-1	During 2013, the Company recorded additional severance and related costs and legal-related costs, which are recorded in “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
		(2)	Effect of foreign currency translation.
	The following tables summarize the accrued liability associated with EMEA’s Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the six months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2014		(Reversals) for  the						Changes (2)			June 30, 2014
					Six Months Ended
					June 30, 2014
	Severance and related costs		$	131	$	-		$	-		$	-		$	131
	Legal-related costs			-		-			-			-			-
			$	131	$	-		$	-		$	-		$	131
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual
			at January 1, 2013		(Reversals) for  the						Changes (2)			at June 30, 2013
					Six Months Ended
					June 30, 2013 (1)
	Severance and related costs		$	187	$	6		$	(7	)	$	(2	)	$	184
	Legal-related costs			10		4			(10	)		1			5
			$	197	$	10		$	(17	)	$	(1	)	$	189
	(1)	During 2013, the Company recorded additional severance and related costs and legal-related costs, which are recorded in “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
	-2	Effect of foreign currency translation.
Fourth Quarter 2010 Exit Plan
During 2010, in furtherance of the Company’s long-term goals to manage and optimize capacity utilization, the Company committed to and closed a customer contact management center in the United Kingdom and a customer contact management center in Ireland, both components of the EMEA segment (the “Fourth Quarter 2010 Exit Plan”). These actions were substantially completed by January 31, 2011.
The major costs incurred as a result of these actions were facility-related costs (primarily consisting of those costs associated with the real estate leases), impairments of long-lived assets (primarily leasehold improvements and equipment) and severance-related costs totaling $2.3 million as of June 30, 2014 ($2.5 million as of December 31, 2013). The Company recorded $0.2 million of the costs associated with these actions as non-cash impairment charges, while approximately $1.9 million represents cash expenditures for facility-related costs, primarily rent obligations to be paid through the remainder of the lease terms, the last of which ended in March 2014, and $0.2 million represents cash expenditures for severance-related costs. The Fourth Quarter 2010 Exit Plan was settled during the three months ended June 30, 2014. The Company paid $2.0 million in cash through June 30, 2014 under the Fourth Quarter 2010 Exit Plan.
The following tables summarize the accrued liability associated with the Fourth Quarter 2010 Exit Plan’s exit or disposal activities and related charges during the three months ended June 30, 2014 and 2013 (in thousands):
		Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
		at April 1, 2014		(Reversals) for  the			Payments			Changes (2)			at June 30,
				Three Months									2014
				Ended June 30,
				2014 (1)
Lease obligations and facility exit costs		$	433	$	(185	)	$	(242	)	$	(6	)	$	-
		Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
		at April 1, 2013		(Reversals) for  the			Payments			Changes (2)			at June 30, 2013
				Three Months
				Ended June 30,
				2013
Lease obligations and facility exit costs		$	449	$	-		$	(100	)	$	7		$	356
	-1	During 2014, the Company reversed accruals related to the final settlement of lease obligations and facility exit costs related to the Ireland site, which reduced “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
	-2	Effect of foreign currency translation.
The following tables summarize the accrued liability associated with the Fourth Quarter 2010 Exit Plan’s exit or disposal activities and related charges during the six months ended June 30, 2014 and 2013 (in thousands):
		Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
		at January 1, 2014		(Reversals) for  the			Payments			Changes (2)			at June 30, 2014
				Six Months
				Ended June 30,
				2014 (1)
Lease obligations and facility exit costs		$	538	$	(185	)	$	(348	)	$	(5	)	$	-
		Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
		at January 1, 2013		(Reversals) for the			Payments			Changes (2)			at June 30, 2013
				Six Months
				Ended June 30,
				2013
Lease obligations and facility exit costs		$	539	$	-		$	(180	)	$	(3	)	$	356
(1)	During 2014, the Company reversed accruals related to the final settlement of lease obligations and facility exit costs related to the Ireland site, which reduced “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
-2	Effect of foreign currency translation.
Third Quarter 2010 Exit Plan
During 2010, consistent with the Company’s long-term goals to manage and optimize capacity utilization, the Company closed or committed to close four customer contact management centers in The Philippines and consolidated or committed to consolidate leased space in our Wilmington, Delaware and Newtown, Pennsylvania locations (the “Third Quarter 2010 Exit Plan”). These actions were substantially completed by January 31, 2011.
The major costs incurred as a result of these actions were impairments of long-lived assets (primarily leasehold improvements) and facility-related costs (primarily consisting of those costs associated with the real estate leases) estimated at $10.5 million as of June 30, 2014 ($10.5 million as of December 31, 2013), all of which are in the Americas segment. The Company recorded $3.8 million of the costs associated with these actions as non-cash impairment charges, while approximately $6.7 million represents cash expenditures for facility-related costs, primarily rent obligations to be paid through the remainder of the lease terms, the last of which ends in February 2017. The Company has paid $5.2 million in cash through June 30, 2014 under the Third Quarter 2010 Exit Plan.
The following tables summarize the accrued liability associated with the Third Quarter 2010 Exit Plan’s exit or disposal activities and related charges for the three months ended June 30, 2014 and 2013 (in thousands):
		Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
		at April 1, 2014		(Reversals) for  the						Changes			June 30, 2014
				Three Months
				Ended June 30,
				2014
Lease obligations and facility exit costs		$	1,697	$	-		$	(145	)	$	-		$	1,552
		Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
		at April 1, 2013		(Reversals) for the						Changes			June 30, 2013
				Three Months Ended
				June 30, 2013
Lease obligations and facility exit costs		$	2,328	$	-		$	(163	)	$	-		$	2,165
The following tables summarize the accrued liability associated with the Third Quarter 2010 Exit Plan’s exit or disposal activities and related charges for the six months ended June 30, 2014 and 2013 (in thousands):
		Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
		at January 1, 2014		(Reversals) for  the						Changes			June 30, 2014
				Six Months
				Ended June 30,
				2014
Lease obligations and facility exit costs		$	1,793	$	-		$	(241	)	$	-		$	1,552
		Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
		at January 1, 2013		(Reversals) for  the						Changes (1)			June 30, 2013
				Six Months Ended
				June 30, 2013
Lease obligations and facility exit costs		$	2,551	$	-		$	(385	)	$	(1	)	$	2,165
	(1)	Effect of foreign currency translation.
Restructuring Liability Classification
The following table summarizes the Company’s short-term and long-term accrued liabilities associated with its exit and disposal activities, by plan, as of June 30, 2014 and December 31, 2013 (in thousands):
		Americas		EMEA Fourth			Fourth			Third			Total
		Fourth		Quarter 2011			Quarter			Quarter
		Quarter 2011		Exit Plan			2010 Exit			2010 Exit
		Exit Plan					Plan			Plan
June 30, 2014
Short-term accrued restructuring liability (1)		$	138	$	131		$	-		$	507		$	776
Long-term accrued restructuring liability (2)			290		-			-			1,045			1,335
Ending accrual at June 30, 2014		$	428	$	131		$	-		$	1,552		$	2,111
December 31, 2013
Short-term accrued restructuring liability (1)		$	136	$	131		$	538		$	440		$	1,245
Long-term accrued restructuring liability (2)			376		-			-			1,353			1,729
Ending accrual at December 31, 2013		$	512	$	131		$	538		$	1,793		$	2,974
	(1)	Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets.
	(2)	Included in “Other long-term liabilities” in the accompanying Condensed Consolidated Balance Sheets.

Fair_Value

Fair Value	6 Months Ended
	Jun. 30, 2014
Fair Value Disclosures [Abstract]	'
Fair Value	'
	Note 3.   Fair Value
	ASC 820 “Fair Value Measurements and Disclosures” (“ASC 820”) requires disclosure about how fair value is determined for assets and liabilities and establishes a hierarchy for which these assets and liabilities must be grouped, based on significant levels of observable or unobservable inputs. Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’s market assumptions. This hierarchy requires the use of observable market data when available. These two types of inputs have created the following fair value hierarchy:
		—		Level 1 — Quoted prices for identical instruments in active markets.
		—		Level 2 — Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets.
		—		Level 3 — Valuations derived from valuation techniques in which one or more significant inputs or significant value drivers are unobservable.
	Fair Value of Financial Instruments — The following methods and assumptions were used to estimate the fair value of each class of financial instruments for which it is practicable to estimate that value:
		—		Cash, Short-Term and Other Investments, Investments Held in Rabbi Trust and Accounts Payable — The carrying values for cash, short-term and other investments, investments held in rabbi trust and accounts payable approximate their fair values.
		—		Foreign Currency Forward Contracts and Options — Foreign currency forward contracts and options, including premiums paid on options, are recognized at fair value based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions, including adjustments for credit risk.
		—		Long-Term Debt — The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates.
	Fair Value Measurements — ASC 820 defines fair value, establishes a framework for measuring fair value in accordance with generally accepted accounting principles and expands disclosures about fair value measurements. ASC 820-10-20 clarifies that fair value is an exit price, representing the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants.
	ASC 825 “Financial Instruments” (“ASC 825”) permits an entity to measure certain financial assets and financial liabilities at fair value with changes in fair value recognized in earnings each period. The Company has not elected to use the fair value option permitted under ASC 825 for any of its financial assets and financial liabilities that are not already recorded at fair value.
	Determination of Fair Value — The Company generally uses quoted market prices (unadjusted) in active markets for identical assets or liabilities that the Company has the ability to access to determine fair value, and classifies such items in Level 1. Fair values determined by Level 2 inputs utilize inputs other than quoted market prices included in Level 1 that are observable for the asset or liability, either directly or indirectly. Level 2 inputs include quoted market prices in active markets for similar assets or liabilities, and inputs other than quoted market prices that are observable for the asset or liability. Level 3 inputs are unobservable inputs for the asset or liability, and include situations where there is little, if any, market activity for the asset or liability.
	If quoted market prices are not available, fair value is based upon internally developed valuation techniques that use, where possible, current market-based or independently sourced market parameters, such as interest rates, currency rates, etc. Assets or liabilities valued using such internally generated valuation techniques are classified according to the lowest level input or value driver that is significant to the valuation. Thus, an item may be classified in Level 3 even though there may be some significant inputs that are readily observable.
	The following section describes the valuation methodologies used by the Company to measure assets and liabilities at fair value on a recurring basis, including an indication of the level in the fair value hierarchy in which each asset or liability is generally classified.
	Money Market and Open-End Mutual Funds — The Company uses quoted market prices in active markets to determine the fair value of money market and open-end mutual funds, which are classified in Level 1 of the fair value hierarchy.
	Foreign Currency Forward Contracts and Options — The Company enters into foreign currency forward contracts and options over the counter and values such contracts using quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions, including adjustments for credit risk. The key inputs include forward or option foreign currency exchange rates and interest rates. These items are classified in Level 2 of the fair value hierarchy.
	Investments Held in Rabbi Trust — The investment assets of the rabbi trust are valued using quoted market prices in active markets, which are classified in Level 1 of the fair value hierarchy. For additional information about the deferred compensation plan, refer to Note 6, Investments Held in Rabbi Trust, and Note 15, Stock-Based Compensation.
	Guaranteed Investment Certificates — Guaranteed investment certificates, with variable interest rates linked to the prime rate, approximate fair value due to the automatic ability to re-price with changes in the market; such items are classified in Level 2 of the fair value hierarchy.
	The Company’s assets and liabilities measured at fair value on a recurring basis subject to the requirements of ASC 820 consist of the following (in thousands):
					Fair Value Measurements at June 30, 2014 Using:
					Balance at		Quoted Prices in		Significant		Significant
							Active Markets		Other		Unobservable
							For		Observable		Inputs
							Identical Assets		Inputs
					June 30, 2014		Level (1)		Level (2)		Level (3)
	Assets:
	Money market funds and open-end mutual funds included in “Cash and cash equivalents”		(1)		$	81,145	$	81,145	$	-	$	-
	Money market funds and open-end mutual funds in “Deferred charges and other assets”		(1)			11		11		-		-
	Foreign currency forward and option contracts		(2)			1,562		-		1,562		-
	Equity investments held in a rabbi trust for the Deferred Compensation Plan		(3)			6,015		6,015		-		-
	Debt investments held in a rabbi trust for the Deferred Compensation Plan		(3)			1,390		1,390		-		-
	Guaranteed investment certificates (4)					79		-		79		-
					$	90,202	$	88,561	$	1,641	$	-
	Liabilities:
	Long-term debt		(5)		$	79,000	$	-	$	79,000	$	-
	Foreign currency forward and option contracts		(6)			5,295		-		5,295		-
					$	84,295	$	-	$	84,295	$	-
					Fair Value Measurements at December 31, 2013 Using:
					Balance at		Quoted Prices in		Significant		Significant
							Active Markets		Other		Unobservable
							For		Observable		Inputs
							Identical Assets		Inputs
					December 31, 2013		Level (1)		Level (2)		Level (3)
	Assets:
	Money market funds and open-end mutual funds included in “Cash and cash equivalents”		(1)		$	50,627	$	50,627	$	-	$	-
	Money market funds and open-end mutual funds in “Deferred charges and other assets”		(1)			11		11		-		-
	Foreign currency forward and option contracts		(2)			2,240		-		2,240		-
	Equity investments held in a rabbi trust for the Deferred Compensation Plan		(3)			5,251		5,251		-		-
	Debt investments held in a rabbi trust for the Deferred Compensation Plan		(3)			1,170		1,170		-		-
	Guaranteed investment certificates		(4)			80		-		80		-
					$	59,379	$	57,059	$	2,320	$	-
	Liabilities:
	Long-term debt		(5)		$	98,000	$	-	$	98,000	$	-
	Foreign currency forward and option contracts		(6)			5,063		-		5,063		-
					$	103,063	$	-	$	103,063	$	-
	(1)	In the accompanying Condensed Consolidated Balance Sheet.
	(2)	Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheet. See Note 5, Financial Derivatives.
	(3)	Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheet. See Note 6, Investments Held in Rabbi Trust.
	(4)	Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheet.
	-5	The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates. See Note 9, Borrowings.
	(6)	Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheet. See Note 5, Financial Derivatives.
	Certain assets, under certain conditions, are measured at fair value on a nonrecurring basis utilizing Level 3 inputs, like those associated with acquired businesses, including goodwill, other intangible assets and other long-lived assets. For these assets, measurement at fair value in periods subsequent to their initial recognition would be applicable if these assets were determined to be impaired. The adjusted carrying values for assets measured at fair value on a nonrecurring basis (no liabilities) subject to the requirements of ASC 820 were not material at June 30, 2014 and December 31, 2013.

Intangible_Assets

Intangible Assets	6 Months Ended
	Jun. 30, 2014
Goodwill And Intangible Assets Disclosure [Abstract]	'
Intangible Assets	'
	Note 4.   Intangible Assets
	The following table presents the Company’s purchased intangible assets as of June 30, 2014 (in thousands):
		Gross Intangibles		Accumulated			Net Intangibles		Weighted Average
				Amortization					Amortization
									Period (years)
	Customer relationships	$	102,771	$	(42,273	)	$	60,498		8
	Trade name		11,600		(3,466	)		8,134		8
	Non-compete agreements		1,219		(1,174	)		45		2
	Proprietary software		850		(850	)		-		2
	Favorable lease agreement		449		(419	)		30		2
		$	116,889	$	(48,182	)	$	68,707		8
	The following table presents the Company’s purchased intangible assets as of December 31, 2013 (in thousands):
		Gross Intangibles		Accumulated			Net Intangibles		Weighted Average
				Amortization					Amortization
									Period (years)
	Customer relationships	$	102,774	$	(35,873	)	$	66,901		8
	Trade name		11,600		(2,803	)		8,797		8
	Non-compete agreements		1,220		(1,009	)		211		2
	Proprietary software		850		(847	)		3		2
	Favorable lease agreement		449		(306	)		143		2
		$	116,893	$	(40,838	)	$	76,055		8
	The Company’s estimated future amortization expense for the succeeding years relating to the purchased intangible assets resulting from acquisitions completed prior to June 30, 2014, is as follows (in thousands):
	Years Ending December 31,	Amount
	2014 (remaining six months)	$	7,187
	2015		14,140
	2016		14,140
	2017		14,140
	2018		7,639
	2019		7,019
	2020 and thereafter		4,442

Financial_Derivatives

Financial Derivatives	6 Months Ended
	Jun. 30, 2014
Derivative Instruments And Hedging Activities Disclosure [Abstract]	'
Financial Derivatives	'
	Note 5.   Financial Derivatives
	Cash Flow Hedges – The Company has derivative assets and liabilities relating to outstanding forward contracts and options, designated as cash flow hedges, as defined under ASC 815 “Derivatives and Hedging” (“ASC 815”), consisting of Philippine Peso, Costa Rican Colon, Hungarian Forint and Romanian Leu contracts. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates.
	The deferred gains (losses) and related taxes on the Company’s cash flow hedges recorded in “Accumulated other comprehensive income (loss)” (“AOCI”) in the accompanying Condensed Consolidated Balance Sheets are as follows (in thousands):
			June 30, 2014			December 31, 2013
	Deferred gains (losses) in AOCI		$	(1,205)		$	(2,704)
	Tax on deferred gains (losses) in AOCI			(43)			169
	Deferred gains (losses) in AOCI, net of taxes		$	(1,248)		$	(2,535)
	Deferred gains (losses) expected to be reclassified to “Revenues” from AOCI during the next twelve months		$	(1,205)
	Deferred gains (losses) and other future reclassifications from AOCI will fluctuate with movements in the underlying market price of the forward contracts and options.
	Net Investment Hedge – During the six months ended June 30, 2014 and 2013, the Company entered into foreign exchange forward contracts to hedge its net investment in a foreign operation, as defined under ASC 815. The purpose of these derivative instruments is to protect the Company’s interests against the risk that the net assets of certain foreign subsidiaries will be adversely affected by changes in exchange rates and economic exposures related to the Company’s foreign currency-based investments in these subsidiaries.
	Non-Designated Hedges – The Company also periodically enters into foreign currency hedge contracts that are not designated as hedges as defined under ASC 815. The purpose of these derivative instruments is to protect the Company’s interests against adverse foreign currency moves pertaining to intercompany receivables and payables, and other assets and liabilities that are denominated in currencies other than the Company’s subsidiaries’ functional currencies. These contracts generally do not exceed 180 days in duration.
	The Company had the following outstanding foreign currency forward contracts and options (in thousands):
			As of June 30, 2014					As of December 31, 2013
	Contract Type		Notional			Settle Through		Notional		Settle Through
			Amount in			Date		Amount in		Date
			USD					USD
	Cash flow hedges: (1)
	Options:
	Philippine Pesos		$	69,500			June 2015	$	59,000		December 2014
	Forwards:
	Philippine Pesos			2,500			July 2014		63,300		July 2014
	Costa Rican Colones			39,900			May 2015		41,600		October 2014
	Hungarian Forints			1,847			December 2014		550		January 2014
	Romanian Leis			4,376			December 2014		619		January 2014
	Net investment hedges: (2)
	Forwards:
	Euros			51,028			September 2014		32,657		September 2014
	Non-designated hedges: (3)
	Forwards			63,897			December 2014		59,207		June 2014
	(1)  Cash flow hedge as defined under ASC 815. Purpose is to protect against the risk that eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates.
	(2)  Net investment hedge as defined under ASC 815. Purpose is to protect against the risk that the net assets of certain of our international subsidiaries will be adversely affected by changes in exchange rates and economic exposures related to our foreign currency-based investments in these subsidiaries.
	(3)  Foreign currency hedge contract not designated as a hedge as defined under ASC 815. Purpose is to reduce the effects on the Company’s operating results and cash flows from fluctuations caused by volatility in currency exchange rates, primarily related to intercompany loan payments and cash held in non-functional currencies.
	As of June 30, 2014, the maximum amount of loss due to credit risk that the Company would incur if parties to the financial instruments that make up the concentration failed to perform according to the terms of the contracts was $1.6 million, based on the gross fair value of the financial instruments.
	Master netting agreements exist with each respective counterparty used to transact foreign exchange derivatives. These agreements allow the Company to net settle transactions of the same currency in a single transaction. In the event of default by the Company or one of its counterparties, these agreements include a set-off clause that provides the non-defaulting party the right to net settle all derivative transactions, regardless of the currency and settlement date. However, the Company has elected to present the derivative assets and derivative liabilities on a gross basis in the accompanying Condensed Consolidated Balance Sheets. Additionally, the Company is not required to pledge nor is it entitled to receive cash collateral related to these derivative transactions.
	The following tables present the fair value of the Company’s derivative instruments included in the accompanying Condensed Consolidated Balance Sheets (in thousands):
			Derivative Assets
			June 30, 2014			December 31, 2013
			Fair Value			Fair Value
	Derivatives designated as cash flow hedging instruments under ASC 815:
	Foreign currency forward and option contracts (1)		$	1,342		$	862
	Derivatives designated as net investment hedging instruments under ASC 815:
	Foreign currency forward contracts (1)			154			-
				1,496			862
	Derivatives not designated as hedging instruments under ASC 815:
	Foreign currency forward contracts (1)			66			1,378
	Total derivative assets		$	1,562		$	2,240
			Derivative Liabilities
			June 30, 2014			December 31, 2013
			Fair Value			Fair Value
	Derivatives designated as cash flow hedging instruments under ASC 815:
	Foreign currency forward and option contracts (2)		$	1,867		$	2,997
	Derivatives designated as net investment hedging instruments under ASC 815:
	Foreign currency forward contracts (2)			1,712			1,720
				3,579			4,717
	Derivatives not designated as hedging instruments under ASC 815:
	Foreign currency forward contracts (2)			1,716			346
	Total derivative liabilities		$	5,295		$	5,063
		-1	Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets.
		-2	Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets.
	The following tables present the effect of the Company’s derivative instruments included in the accompanying Condensed Consolidated Financial Statements for the three months ended June 30, 2014 and 2013 (in thousands):
			Gain (Loss)  Recognized					Gain (Loss)  Reclassified				Gain (Loss) Recognized in
			in AOCI on Derivatives					From Accumulated AOCI				“Revenues” on Derivatives
			(Effective Portion)					Into “Revenues”				(Ineffective Portion)
					(Effective Portion)
		June 30,					June 30,				June 30,
		2014			2013		2014		2013		2014		2013
Derivatives designated as cash flow hedging instruments under ASC 815:
Foreign currency forward and option contracts		$	2,475		$	(4,461)	$	(1,755)	$	68	$	(1)	$	(37)
Derivatives designated as net investment hedging instruments under ASC 815:
Foreign currency forward contracts			108			(397)		-		-		-		-
Foreign currency forward and option contracts		$	2,583		$	(4,858)	$	(1,755)	$	68	$	(1)	$	(37)
		Gain (Loss) Recognized
		in “Other income and
		(expense)” on
		Derivatives
		June 30,
		2014			2013
Derivatives not designated as hedging instruments under ASC 815:
Foreign currency forward contracts		$	(1,331	)	$	2,755
The following tables present the effect of the Company’s derivative instruments included in the accompanying Condensed Consolidated Financial Statements for the six months ended June 30, 2014 and 2013 (in thousands):
		Gain (Loss)  Recognized					Gain (Loss)  Reclassified				Gain (Loss) Recognized in
		in AOCI on Derivatives					From Accumulated AOCI				“Revenues” on Derivatives
		(Effective Portion)					Into “Revenues”				(Ineffective Portion)
							(Effective Portion)
		June 30,					June 30,				June 30,
		2014			2013		2014		2013		2014		2013
Derivatives designated as cash flow hedging instruments under ASC 815:
Foreign currency forward and option contracts		$	(2,543)		$	(1,744)	$	(4,129)	$	799	$	(4)	$	(25)
Derivatives designated as net investment hedging instruments under ASC 815:
Foreign currency forward contracts			162			36		-		-		-		-
Foreign currency forward and option contracts		$	(2,381)		$	(1,708)	$	(4,129)	$	799	$	(4)	$	(25)
		Gain (Loss)  Recognized
		in “Other income and
		(expense)” on Derivatives
		June 30,
		2014			2013
Derivatives not designated as hedging instruments under ASC 815:
Foreign currency forward contracts		$	(608	)	$	2,230

Investments_Held_in_Rabbi_Trus

Investments Held in Rabbi Trust	6 Months Ended
	Jun. 30, 2014
Investments Debt And Equity Securities [Abstract]	'
Investments Held in Rabbi Trust	'
	Note 6.   Investments Held in Rabbi Trust
	The Company’s investments held in rabbi trust, classified as trading securities and included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets, at fair value, consist of the following (in thousands):
		June 30, 2014				December 31, 2013
		Cost		Fair Value		Cost		Fair Value
	Mutual funds	$	5,435	$	7,405	$	4,749	$	6,421
	The mutual funds held in the rabbi trusts were 81% equity-based and 19% debt-based as of June 30, 2014. Net investment income (losses), included in “Other income (expense)” in the accompanying Condensed Consolidated Statements of Operations consists of the following (in thousands):
		Three Months Ended June 30,				Six Months Ended June 30,
		2014		2013		2014		2013
	Gross realized gains from sale of trading securities	$	-	$	16	$	3	$	112
	Gross realized (losses) from sale of trading securities		-		(5)		-		(8)
	Dividend and interest income		9		8		18		18
	Net unrealized holding gains (losses)		204		1		279		196
	Net investment income (losses)	$	213	$	20	$	300	$	318

Deferred_Revenue

Deferred Revenue	6 Months Ended
	Jun. 30, 2014
Revenue Recognition [Abstract]	'
Deferred Revenue	'
	Note 7.   Deferred Revenue
	The components of deferred revenue consist of the following (in thousands):
		June 30, 2014		December 31, 2013
	Future service	$	26,133	$	25,102
	Estimated potential penalties and holdbacks		9,663		9,923
		$	35,796	$	35,025

Deferred_Grants

Deferred Grants	6 Months Ended
	Jun. 30, 2014
Text Block [Abstract]	'
Deferred Grants	'
	Note 8.   Deferred Grants
	The components of deferred grants, net of accumulated amortization, consist of the following (in thousands):
		June 30, 2014		December 31, 2013
	Property grants	$	5,867	$	6,643
	Employment grants		180		146
	Total deferred grants		6,047		6,789
	Less: Property grants – short-term (1)		-		(6)
	Less: Employment grants – short-term (1)		(180)		(146)
	Total long-term deferred grants (2)	$	5,867	$	6,637
	(1)      Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets.
	(2)      Included in “Deferred grants” in the accompanying Condensed Consolidated Balance Sheets.

Borrowings

Borrowings	6 Months Ended
	Jun. 30, 2014
Debt Disclosure [Abstract]	'
Borrowings	'
	Note 9.   Borrowings
	On May 3, 2012, the Company entered into a $245 million revolving credit facility (the “2012 Credit Agreement”) with a group of lenders and KeyBank National Association, as Lead Arranger, Sole Book Runner and Administrative Agent (“KeyBank”). The 2012 Credit Agreement replaced the Company’s previous $75 million revolving credit facility (the “2010 Credit Agreement”) dated February 2, 2010, as amended, which agreement was terminated simultaneous with entering into the 2012 Credit Agreement. The 2012 Credit Agreement is subject to certain borrowing limitations and includes certain customary financial and restrictive covenants. The Company borrowed $108.0 million under the 2012 Credit Agreement’s revolving credit facility on August 20, 2012 in connection with the acquisition of Alpine Access, Inc. on such date.
	The 2012 Credit Agreement includes a $184 million alternate-currency sub-facility, a $10 million swingline sub-facility and a $35 million letter of credit sub-facility, and may be used for general corporate purposes including acquisitions, share repurchases, working capital support and letters of credit, subject to certain limitations. The Company is not currently aware of any inability of its lenders to provide access to the full commitment of funds that exist under the revolving credit facility, if necessary. However, there can be no assurance that such facility will be available to the Company, even though it is a binding commitment of the financial institutions.
	Borrowings consist of the following (in thousands):
		June 30, 2014		December 31, 2013
	Revolving credit facility	$	79,000	$	98,000
	Less: Current portion		-		-
	Total long-term debt	$	79,000	$	98,000
	The 2012 Credit Agreement matures on May 2, 2017 and has no varying installments due.
	Borrowings under the 2012 Credit Agreement will bear interest at the rates set forth in the Credit Agreement. In addition, the Company is required to pay certain customary fees, including a commitment fee of 0.175%, which is due quarterly in arrears and calculated on the average unused amount of the 2012 Credit Agreement.
	The 2012 Credit Agreement is guaranteed by all of the Company’s existing and future direct and indirect material U.S. subsidiaries and secured by a pledge of 100% of the non-voting and 65% of the voting capital stock of all the direct foreign subsidiaries of the Company and those of the guarantors.
	In May 2012, the Company paid an underwriting fee of $0.9 million for the 2012 Credit Agreement, which is deferred and amortized over the term of the loan.
	The 2012 Credit Agreement had $79.0 million of outstanding borrowings as of June 30, 2014, with an average daily utilization of $90.2 million and $105.8 million during the three months ended June 30, 2014 and 2013, respectively, and $93.3 million and $98.5 million during the six months ended June 30, 2014 and 2013, respectively. During the three months ended June 30, 2014 and 2013, the related interest expense, excluding amortization of deferred loan fees, under our credit agreements was $0.3 million and $0.4 million, respectively, which represented weighted average interest rates of 1.3% and 1.5%, respectively. During the six months ended June 30, 2014 and 2013, the related interest expense, excluding amortization of deferred loan fees, under our credit agreements was $0.6 million and $0.7 million, respectively, which represented weighted average interest rates of 1.3% and 1.5%, respectively.

Accumulated_Other_Comprehensiv

Accumulated Other Comprehensive Income (Loss)	6 Months Ended
	Jun. 30, 2014
Equity [Abstract]	'
Accumulated Other Comprehensive Income (Loss)	'
	Note 10.   Accumulated Other Comprehensive Income (Loss)
	The Company presents data in the Condensed Consolidated Statements of Changes in Shareholders’ Equity in accordance with ASC 220 “Comprehensive Income” (“ASC 220”). ASC 220 establishes rules for the reporting of comprehensive income (loss) and its components. The components of accumulated other comprehensive income (loss) consist of the following (in thousands):
			Foreign			Unrealized			Unrealized			Unrealized			Unrealized			Total
			Currency			Gain (Loss)  on			Actuarial Gain			Gain (Loss)  on			Gain (Loss)  on
			Translation			Net			(Loss) Related			Cash Flow			Post
			Gain (Loss)			Investment			to Pension			Hedging			Retirement
						Hedge			Liability			Instruments			Obligation
	Balance at January 1, 2013		$	16,083		$	(2,565	)	$	1,413		$	(570	)	$	495		$	14,856
	Pre-tax amount			(3,465	)		(1,720	)		(136	)		(2,704	)		(127	)		(8,152	)
	Tax (provision) benefit			-			602			16			449			-			1,067
	Reclassification of (gain) loss to net income			-			-			(41	)		321			(54	)		226
	Foreign currency translation			133			-			(102	)		(31	)		-			-
	Balance at December 31, 2013			12,751			(3,683	)		1,150			(2,535	)		314			7,997
	Pre-tax amount			(2,144	)		162			26			(2,547	)		41			(4,462	)
	Tax (provision) benefit			-			(57	)		-			(101	)		-			(158	)
	Reclassification of (gain) loss to net income			-			-			(25	)		4,020			(23	)		3,972
	Foreign currency translation			65			-			20			(85	)		-			-
	Balance at June 30, 2014		$	10,672		$	(3,578	)	$	1,171		$	(1,248	)	$	332		$	7,349
	The following table summarizes the amounts reclassified to net income from accumulated other comprehensive income (loss) and the associated line item in the accompanying Condensed Consolidated Statements of Operations (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,						Statements of Operations Location
			2014			2013			2014			2013
	Actuarial Gain (Loss) Related to Pension
	Liability: (1)
	Pre-tax amount		$	13		$	19		$	25		$	29		Direct salaries and related costs
	Tax (provision) benefit			-			-			-			-		Income taxes
	Reclassification to net income			13			19			25			29
	Gain (Loss) on Cash Flow Hedging Instruments: (2)
	Pre-tax amount			(1,756)			31			(4,133)			774		Revenues
	Tax (provision) benefit			17			54			113			(12)		Income taxes
	Reclassification to net income			(1,739)			85			(4,020)			762
	Gain (Loss) on Post Retirement Obligation: (1)
	Pre-tax amount			12			14			23			30		General and administrative
	Tax (provision) benefit			-			-			-			-		Income taxes
	Reclassification to net income			12			14			23			30
	Total reclassification of gain (loss) to net income		$	(1,714)		$	118		$	(3,972)		$	821
	-1	See Note 14, Defined Benefit Pension Plan and Postretirement Benefits, for further information.
	(2)	See Note 5, Financial Derivatives, for further information.
	Except as discussed in Note 11, Income Taxes, earnings associated with the Company’s investments in its foreign subsidiaries are considered to be indefinitely reinvested and no provision for income taxes on those earnings or translation adjustments have been provided.

Income_Taxes

Income Taxes	6 Months Ended
	Jun. 30, 2014
Income Tax Disclosure [Abstract]	'
Income Taxes	'
	Note 11.   Income Taxes
	The Company’s effective tax rate was 14.2% and (14.0)% for the three months ended June 30, 2014 and 2013, respectively. The increase in the effective tax rate is primarily due to several factors, including fluctuations in earnings among the various jurisdictions in which the Company operates, none of which are individually material. The difference between the Company’s effective tax rate of 14.2% as compared to the U.S. statutory federal income tax rate of 35.0% was primarily due to the recognition of tax benefits resulting from foreign tax rate differentials, income earned in certain tax holiday jurisdictions, changes in unrecognized tax positions and tax credits, partially offset by the tax impact of permanent differences, adjustments of valuation allowances and foreign withholding taxes.
	The Company’s effective tax rate was 24.1% and 17.2% for the six months ended June 30, 2014 and 2013, respectively. The increase in the effective tax rate is primarily due to several factors, including fluctuations in earnings among the various jurisdictions in which the Company operates, none of which are individually material. This increase was partially offset by the recognition in 2013 of the retroactive tax impact of The American Taxpayer Relief Act of 2012. The difference between the Company’s effective tax rate of 24.1% as compared to the U.S. statutory federal income tax rate of 35.0% was primarily due to the recognition of tax benefits resulting from foreign tax rate differentials, income earned in certain tax holiday jurisdictions, changes in unrecognized tax positions and tax credits, partially offset by the tax impact of permanent differences, adjustments of valuation allowances and foreign withholding taxes.
	The Company has accrued $15.0 million as of June 30, 2014 and December 31, 2013, excluding penalties and interest, for the liability for unrecognized tax benefits. As of June 30, 2014, $4.0 million of unrecognized tax benefits have been recorded to “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheet in accordance with ASU 2013-11. The remaining $11.0 million of the unrecognized tax benefits at June 30, 2014 and the $15.0 million at December 31, 2013 are recorded in “Long-term income tax liabilities” in the accompanying Condensed Consolidated Balance Sheets.
	Earnings associated with the investments in the Company’s foreign subsidiaries are considered to be indefinitely reinvested outside of the U.S. Therefore, a U.S. provision for income taxes on those earnings or translation adjustments has not been recorded, as permitted by criterion outlined in ASC 740 “Income Taxes.” Determination of any unrecognized deferred tax liability for temporary differences related to investments in foreign subsidiaries that are essentially permanent in duration is not practicable due to the inherent complexity of the multi-national tax environment in which the Company operates.
	In 2013, the Company executed offshore cash movements to take advantage of The American Taxpayer Relief Act of 2012 (the “Act”) passed on January 2, 2013, with retroactive application to January 1, 2012. This Act, which extended the tax provisions of the Internal Revenue Code Section 954(c)(6) through the end of 2013, permitted continued tax deferral on such movements which would otherwise be taxable immediately in the U.S. While the 2013 cash movements related to this law change are not taxable in the U.S., related foreign withholding taxes of $2.4 million were included in the provision for income taxes in the accompanying Condensed Consolidated Statement of Operations for the six months ended June 30, 2013.
	The U.S. Department of the Treasury released the “General Explanations of the Administration’s Fiscal Year 2015 Revenue Proposals” in March 2014. These proposals represent a significant shift in international tax policy, which may materially impact U.S. taxation of international earnings. The Company continues to monitor these proposals and is currently evaluating the potential impact on its financial condition, results of operations and cash flows.
	The Company is currently under audit in several tax jurisdictions. The Company has received assessments for the Canadian 2003-2009 audit. Requests for Competent Authority Assistance were filed with both the Canadian Revenue Agency and the U.S. Internal Revenue Service and the Company paid mandatory security deposits to Canada as part of this process. The total amount of deposits, net of fluctuations in the foreign exchange rate, are $17.2 million and $17.3 million as of June 30, 2014 and December 31, 2013, respectively, and are included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets. Although the outcome of examinations by taxing authorities is always uncertain, the Company believes it is adequately reserved for these audits and resolution is not expected to have a material impact on its financial condition and results of operations.
	The significant tax jurisdictions currently under audit are as follows:
	Tax Jurisdiction	Tax Year Ended
	Canada	2003 to 2009
	Philippines	2009 and 2010
	United States	2011 and 2012

Earnings_Per_Share

Earnings Per Share	6 Months Ended
	Jun. 30, 2014
Earnings Per Share [Abstract]	'
Earnings Per Share	'
	Note 12.  Earnings Per Share
	Basic earnings per share are based on the weighted average number of common shares outstanding during the periods. Diluted earnings per share includes the weighted average number of common shares outstanding during the respective periods and the further dilutive effect, if any, from stock options, stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust using the treasury stock method.
	The numbers of shares used in the earnings per share computation are as follows (in thousands):
		Three Months Ended June 30,				Six Months Ended June 30,
		2014		2013		2014		2013
	Basic:
	Weighted average common shares outstanding		42,711		42,936		42,726		42,992
	Diluted:
	Dilutive effect of stock options, stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust		99		18		119		19
	Total weighted average diluted shares outstanding		42,810		42,954		42,845		43,011
	Anti-dilutive shares excluded from the diluted earnings per share calculation		49		7		70		4
	On August 18, 2011, the Company’s Board authorized the Company to purchase up to 5.0 million shares of its outstanding common stock (the “2011 Share Repurchase Program”). A total of 3.5 million shares have been repurchased under the 2011 Share Repurchase Program since inception. The shares are purchased, from time to time, through open market purchases or in negotiated private transactions, and the purchases are based on factors, including but not limited to, the stock price, management discretion and general market conditions. The 2011 Share Repurchase Program has no expiration date.
	The shares repurchased under the Company’s share repurchase programs were as follows (in thousands, except per share amounts):
		Total Number of		Range of Prices Paid Per Share				Total Cost of
		Shares						Shares
		Repurchased		Low		High		Repurchased
	Three Months Ended:
	30-Jun-14		-	$	-	$	-	$	-
	30-Jun-13		272	$	15.61	$	16	$	4,294
	Six Months Ended:
	30-Jun-14		130	$	15.61	$	16.99	$	2,605
	30-Jun-13		272	$	15.61	$	16	$	4,294

Commitments_and_Loss_Contingen

Commitments and Loss Contingency	6 Months Ended
	Jun. 30, 2014
Commitments And Contingencies Disclosure [Abstract]	'
Commitments and Loss Contingency	'
	Note 13.   Commitments and Loss Contingency
	Commitments
	During the six months ended June 30, 2014, the Company entered into several leases in the ordinary course of business. The following is a schedule of future minimum rental payments required under operating leases that have noncancelable lease terms as of June 30, 2014 (in thousands):
		Amount
	2014 (remaining six months)	$	928
	2015		3,630
	2016		3,260
	2017		2,501
	2018		2,330
	2019		1,969
	2020 and thereafter		4,907
	Total minimum payments required	$	19,525
	During the six months ended June 30, 2014, the Company entered into agreements with third-party vendors in the ordinary course of business whereby the Company committed to purchase goods and services used in its normal operations. These agreements, which are not cancelable, generally range from one to five year periods and contain fixed or minimum annual commitments. Certain of these agreements allow for renegotiation of the minimum annual commitments based on certain conditions. The following is a schedule of the future minimum purchases remaining under the agreements as of June 30, 2014 (in thousands):
		Amount
	2014 (remaining six months)	$	7,850
	2015		12,014
	2016		10,391
	2017		4,345
	2018		-
	2019		-
	2020 and thereafter		-
	Total minimum payments required	$	34,600
	Except as outlined above, there have not been any material changes to the outstanding contractual obligations from the disclosure in our Annual Report on Form 10-K for the year ended December 31, 2013.
	Loss Contingency
	The Company from time to time is involved in legal actions arising in the ordinary course of business. With respect to these matters, management believes that the Company has adequate legal defenses and/or when possible and appropriate, provided adequate accruals related to those matters such that the ultimate outcome will not have a material adverse effect on the Company’s financial position or results of operations.

Defined_Benefit_Pension_Plan_a

Defined Benefit Pension Plan and Postretirement Benefits	6 Months Ended
	Jun. 30, 2014
Compensation And Retirement Disclosure [Abstract]	'
Defined Benefit Pension Plan and Postretirement Benefits	'
	Note 14.   Defined Benefit Pension Plan and Postretirement Benefits
	Defined Benefit Pension Plans
	The following table provides information about the net periodic benefit cost for the Company’s pension plans (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,
			2014			2013			2014			2013
	Service cost		$	101		$	87		$	201		$	175
	Interest cost			31			29			61			58
	Recognized actuarial (gains)			(13	)		(14	)		(25	)		(29	)
	Net periodic benefit cost		$	119		$	102		$	237		$	204
	Employee Retirement Savings Plans
	The Company maintains a 401(k) plan covering defined employees who meet established eligibility requirements. Under the plan provisions, the Company matches 50% of participant contributions to a maximum matching amount of 2% of participant compensation. The Company’s contributions included in the accompanying Condensed Consolidated Statements of Operations were as follows (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,
			2014			2013			2014			2013
	401(k) plan contributions		$	221		$	245		$	480		$	478
	Split-Dollar Life Insurance Arrangement
	In 1996, the Company entered into a split-dollar life insurance arrangement to benefit the former Chairman and Chief Executive Officer of the Company. Under the terms of the arrangement, the Company retained a collateral interest in the policy to the extent of the premiums paid by the Company. The postretirement benefit obligation included in “Other long-term liabilities” and the unrealized gains (losses) included in “Accumulated other comprehensive income” in the accompanying Condensed Consolidated Balance Sheets were as follows (in thousands):
			June 30, 2014			December 31, 2013
	Postretirement benefit obligation		$	62		$	81
	Unrealized gains (losses) in AOCI (1)		$	332		$	314
	-1	Unrealized gains (losses) are due to changes in discount rates related to the postretirement obligation.

StockBased_Compensation

Stock-Based Compensation	6 Months Ended
	Jun. 30, 2014
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]	'
Stock-Based Compensation	'
	Note 15.   Stock-Based Compensation
	The Company’s stock-based compensation plans include the 2011 Equity Incentive Plan, the 2004 Non-Employee Director Fee Plan and the Deferred Compensation Plan. The following table summarizes the stock-based compensation expense (primarily in the Americas), income tax benefits related to the stock-based compensation and excess tax benefits (deficiencies) (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,
			2014			2013			2014			2013
	Stock-based compensation (expense) (1)		$	(937	)	$	(1,526	)	$	(1,691	)	$	(2,190	)
	Income tax benefit (2)			328			535			592			767
	Excess tax benefit (deficiency) from stock-based compensation (3)			(84	)		-			(30	)		(34	)
		(1)	Included in “General and administrative” costs in the accompanying Condensed Consolidated Statements of Operations.
		(2)	Included in “Income taxes” in the accompanying Condensed Consolidated Statements of Operations.
		(3)	Included in “Additional paid-in capital” in the accompanying Condensed Consolidated Statements of Changes in Shareholders’ Equity.
	There were no capitalized stock-based compensation costs as of June 30, 2014 and December 31, 2013.
	2011 Equity Incentive Plan – The Company’s Board of Directors (the “Board”) adopted the Sykes Enterprises, Incorporated 2011 Equity Incentive Plan (the “2011 Plan”) on March 23, 2011, as amended on May 11, 2011 to reduce the number of shares of common stock available to 4.0 million shares. The 2011 Plan was approved by the shareholders at the May 2011 annual shareholders meeting. The 2011 Plan replaced and superseded the Company’s 2001 Equity Incentive Plan (the “2001 Plan”), which expired on March 14, 2011. The outstanding awards granted under the 2001 Plan will remain in effect until their exercise, expiration or termination. The 2011 Plan permits the grant of restricted stock, stock appreciation rights, stock options and other stock-based awards to certain employees of the Company, members of the Company’s Board of Directors and certain non-employees who provide services to the Company in order to encourage them to remain in the employment of, or to faithfully provide services to, the Company and to increase their interest in the Company’s success.
	Stock Appreciation Rights – The Board, at the recommendation of the Compensation Committee (the “Committee”), has approved in the past, and may approve in the future, awards of stock-settled stock appreciation rights (“SARs”) for eligible participants. SARs represent the right to receive, without payment to the Company, a certain number of shares of common stock, as determined by the Committee, equal to the amount by which the fair market value of a share of common stock at the time of exercise exceeds the grant price. The SARs are granted at the fair market value of the Company’s common stock on the date of the grant and vest one-third on each of the first three anniversaries of the date of grant, provided the participant is employed by the Company on such date. The SARs have a term of 10 years from the date of grant. The fair value of each SAR is estimated on the date of grant using the Black-Scholes valuation model that uses various assumptions.
	The following table summarizes the assumptions used to estimate the fair value of SARs granted:
			Six Months Ended June 30,
			2014			2013
	Expected volatility			38.9	%		45.2	%
	Weighted-average volatility			38.9	%		45.2	%
	Expected dividend rate			0	%		0	%
	Expected term (in years)			5			5
	Risk-free rate			1.7	%		0.8	%
	The following table summarizes SARs activity as of June 30, 2014 and for the six months then ended:
	Stock Appreciation Rights		Shares (000s)			Weighted			Weighted			Aggregate
						Average Exercise			Average			Intrinsic Value
						Price			Remaining			(000s)
									Contractual
									Term (in years)
	Outstanding at January 1, 2014			963		$	-
	Granted			246		$	-
	Exercised			(70)		$	-
	Forfeited or expired			(155)		$	-
	Outstanding at June 30, 2014			984		$	-			7.4		$	3,703
	Vested or expected to vest at June 30, 2014			984		$	-			7.4		$	3,703
	Exercisable at June 30, 2014			573		$	-			6.2		$	1,945
	The following table summarizes information regarding SARs granted and exercised (in thousands, except per SAR amounts):
			Six Months Ended June 30,
			2014			2013
	Number of SARs granted			246			318
	Weighted average grant-date fair value per SAR		$	7.2		$	6.08
	Intrinsic value of SARs exercised		$	333		$	-
	Fair value of SARs vested		$	1,553		$	1,298
	The following table summarizes nonvested SARs activity as of June 30, 2014 and for the six months then ended:
	Nonvested Stock Appreciation Rights		Shares (000s)			Weighted
						Average Grant-
						Date Fair Value
	Nonvested at January 1, 2014			535		$	6.17
	Granted			246		$	7.2
	Vested			(246)		$	6.31
	Forfeited or expired			(124)		$	6.48
	Nonvested at June 30, 2014			411		$	6.61
	As of June 30, 2014, there was $2.4 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested SARs granted under the 2011 Plan and 2001 Plan. This cost is expected to be recognized over a weighted average period of 1.5 years.
	Restricted Shares – The Board, at the recommendation of the Committee, has approved in the past, and may approve in the future, awards of performance and employment-based restricted shares (“restricted shares”) for eligible participants. In some instances, where the issuance of restricted shares has adverse tax consequences to the recipient, the Board may instead issue restricted stock units (“RSUs”). The restricted shares are shares of the Company’s common stock (or in the case of RSUs, represent an equivalent number of shares of the Company’s common stock) which are issued to the participant subject to (a) restrictions on transfer for a period of time and (b) forfeiture under certain conditions. The performance goals, including revenue growth and income from operations targets, provide a range of vesting possibilities from 0% to 100% and will be measured at the end of the performance period. If the performance conditions are met for the performance period, the shares will vest and all restrictions on the transfer of the restricted shares will lapse (or in the case of RSUs, an equivalent number of shares of the Company’s common stock will be issued to the recipient). The Company recognizes compensation cost, net of estimated forfeitures, based on the fair value (which approximates the current market price) of the restricted shares (and RSUs) on the date of grant ratably over the requisite service period based on the probability of achieving the performance goals.
	Changes in the probability of achieving the performance goals from period to period will result in corresponding changes in compensation expense. The employment-based restricted shares currently outstanding vest one-third on each of the first three anniversaries of the date of grant, provided the participant is employed by the Company on such date.
	The following table summarizes nonvested restricted shares/RSUs activity as of June 30, 2014 and for the six months then ended:
	Nonvested Restricted Shares and RSUs		Shares (000s)			Weighted
						Average Grant-
						Date Fair Value
	Nonvested at January 1, 2014			1,367		$	15.96
	Granted			500		$	19.77
	Vested			-57		$	15.67
	Forfeited or expired			-601		$	17.47
	Nonvested at June 30, 2014			1,209		$	16.8
	The following table summarizes information regarding restricted shares/RSUs granted and vested (in thousands, except per restricted share/RSU amounts):
		Six Months Ended June 30,
		2014			2013
Number of restricted shares/RSUs granted			500			706
Weighted average grant-date fair value per restricted share/RSU		$	19.77		$	15.25
Fair value of restricted shares/RSUs vested		$	895		$	366
As of June 30, 2014, based on the probability of achieving the performance goals, there was $17.8 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested restricted shares/RSUs granted under the 2011 Plan and 2001 Plan. This cost is expected to be recognized over a weighted average period of 1.9 years.
2004 Non-Employee Director Fee Plan — The Company’s 2004 Non-Employee Director Fee Plan (the “2004 Fee Plan”), as amended on May 17, 2012, provided that all new non-employee directors joining the Board would receive an initial grant of shares of common stock on the date the new director is elected or appointed, the number of which will be determined by dividing $60,000 by the closing price of the Company’s common stock on the trading day immediately preceding the date a new director is elected or appointed, rounded to the nearest whole number of shares. The initial grant of shares vested in twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each successive third monthly anniversary of the date of grant. The award lapses with respect to all unvested shares in the event the non-employee director ceases to be a director of the Company, and any unvested shares are forfeited.
The 2004 Fee Plan also provided that each non-employee director would receive, on the day after the annual shareholders meeting, an annual retainer for service as a non-employee director (the “Annual Retainer”). Prior to May 17, 2012, the Annual Retainer was $95,000, of which $50,000 was payable in cash, and the remainder was paid in stock. The annual grant of cash vested in four equal quarterly installments, one-fourth on the day following the annual meeting of shareholders, and an additional one-fourth on each successive third monthly anniversary of the date of grant. The annual grant of shares paid to non-employee directors prior to May 17, 2012 vests in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders, and an additional one-eighth on each successive third monthly anniversary of the date of grant. On May 17, 2012, upon the recommendation of the Compensation Committee, the Board adopted the Fifth Amended and Restated Non-Employee Director Fee Plan (the “Amendment”), which increased the common stock component of the Annual Retainer by $30,000, resulting in a total Annual Retainer of $125,000, of which $50,000 was payable in cash and the remainder paid in stock. In addition, the Amendment also changed the vesting period for the annual equity award, from a two-year vesting period, to a one-year vesting period (consisting of four equal quarterly installments, one-fourth on the date of grant and an additional one-fourth on each successive third monthly anniversary of the date of grant). The award lapses with respect to all unpaid cash and unvested shares in the event the non-employee director ceases to be a director of the Company, and any unvested shares and unpaid cash are forfeited.
In addition to the Annual Retainer award, the 2004 Fee Plan also provided for any non-employee Chairman of the Board to receive an additional annual cash award of $100,000, and each non-employee director serving on a committee of the Board to receive an additional annual cash award. The additional annual cash award for the Chairperson of the Audit Committee is $20,000 and Audit Committee members’ are entitled to an annual cash award of $10,000. Prior to May 20, 2011, the annual cash awards for the Chairpersons of the Compensation Committee, Finance Committee and Nominating and Corporate Governance Committee were $12,500 and the members of such committees were entitled to an annual cash award of $7,500. On May 20, 2011, the Board increased the additional annual cash award to the Chairperson of the Compensation Committee to $15,000. All other additional cash awards remained unchanged.
The 2004 Fee Plan expired in May 2014, prior to the 2014 Annual Shareholder Meeting. In March 2014, upon the recommendation of the Compensation Committee, the Board determined that, following the expiration of the 2004 Fee Plan, the compensation of non-employee Directors should continue on the same terms as provided in the Fifth Amended and Restated Non-Employee Director Fee Plan, and that the stock portion of such compensation would be issued under the 2011 Plan.
The Board may pay additional cash compensation to any non-employee director for services on behalf of the Board over and above those typically expected of directors, including but not limited to service on a special committee of the Board.
The following table summarizes nonvested common stock share award activity as of June 30, 2014 and for the six months then ended:
Nonvested Common Stock Share Awards		Shares (000s)			Weighted
					Average Grant-
					Date Fair Value
Nonvested at January 1, 2014			9		$	16.01
Granted			36		$	20.15
Vested			(17)		$	17.89
Forfeited or expired			-		$	-
Nonvested at June 30, 2014			28		$	20.16
The following table summarizes information regarding common stock share awards granted and vested (in thousands, except per share award amounts):
		Six Months Ended June 30,
		2014			2013
Number of share awards granted			36			37
Weighted average grant-date fair value per share award		$	20.15		$	16.01
Fair value of share awards vested		$	310		$	369
As of June 30, 2014, there was $0.5 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested common stock share awards granted under the 2004 Fee Plan. This cost is expected to be recognized over a weighted average period of 0.7 years.
Deferred Compensation Plan — The Company’s non-qualified Deferred Compensation Plan (the “Deferred Compensation Plan”), which is not shareholder-approved, was adopted by the Board effective December 17, 1998 and amended on March 29, 2006 and May 23, 2006. It provides certain eligible employees the ability to defer any portion of their compensation until the participant’s retirement, termination, disability or death, or a change in control of the Company. Using the Company’s common stock, the Company matches 50% of the amounts deferred by certain senior management participants on a quarterly basis up to a total of $12,000 per year for the president, executive vice presidents and senior vice presidents and $7,500 per year for vice presidents (participants below the level of vice president are not eligible to receive matching contributions from the Company). Matching contributions and the associated earnings vest over a seven year service period. Deferred compensation amounts used to pay benefits, which are held in a rabbi trust, include investments in various mutual funds and shares of the Company’s common stock (see Note 6, Investments Held in Rabbi Trust). As of June 30, 2014 and December 31, 2013, liabilities of $7.4 million and $6.4 million, respectively, of the Deferred Compensation Plan were recorded in “Accrued employee compensation and benefits” in the accompanying Condensed Consolidated Balance Sheets.
Additionally, the Company’s common stock match associated with the Deferred Compensation Plan, with a carrying value of approximately $1.8 million and $1.6 million at June 30, 2014 and December 31, 2013, respectively, is included in “Treasury stock” in the accompanying Condensed Consolidated Balance Sheets.
The following table summarizes nonvested common stock activity as of June 30, 2014 and for the six months then ended:
Nonvested Common Stock		Shares (000s)			Weighted
					Average Grant-
					Date Fair Value
Nonvested at January 1, 2014			6		$	16.89
Granted			8		$	20.43
Vested			(7)		$	20.16
Forfeited or expired			(1)		$	17.08
Nonvested at June 30, 2014			6		$	17.46
The following table summarizes information regarding shares of common stock granted and vested (in thousands, except per common stock amounts):
		Six Months Ended June 30,
		2014			2013
Number of shares of common stock granted			8			10
Weighted average grant-date fair value per common stock		$	20.43		$	15.89
Fair value of common stock vested		$	146		$	147
Cash used to settle the obligation		$	21		$	1,014
As of June 30, 2014, there was $0.1 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested common stock granted under the Deferred Compensation Plan. This cost is expected to be recognized over a weighted average period of 2.4 years.

Segments_and_Geographic_Inform

Segments and Geographic Information	6 Months Ended
	Jun. 30, 2014
Segment Reporting [Abstract]	'
Segments and Geographic Information	'
	Note 16.   Segments and Geographic Information
	The Company operates within two regions, the Americas and EMEA. Each region represents a reportable segment comprised of aggregated regional operating segments, which portray similar economic characteristics. The Company aligns its business into two segments to effectively manage the business and support the customer care needs of every client and to respond to the demands of the Company’s global customers.
	The reportable segments consist of (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, and provides outsourced customer contact management solutions (with an emphasis on technical support and customer service) and technical staffing and (2) EMEA, which includes Europe, the Middle East and Africa, and provides outsourced customer contact management solutions (with an emphasis on technical support and customer service) and fulfillment services. The sites within Latin America, Australia and the Asia Pacific Rim are included in the Americas segment given the nature of the business and client profile, which is primarily made up of U.S.-based companies that are using the Company’s services in these locations to support their customer contact management needs.
	Information about the Company’s reportable segments is as follows (in thousands):
			Americas		EMEA		Other (1)		Consolidated
	Three Months Ended June 30, 2014:
	Revenues		$	256,663	$	63,835			$	320,498
	Percentage of revenues			80.1%		19.9%				100.0%
	Depreciation, net (2)		$	10,107	$	1,215			$	11,322
	Amortization of intangibles		$	3,659	$	-			$	3,659
	Income (loss) from operations		$	21,135	$	1,561	$	(12,269)	$	10,427
	Other income (expense), net							(714)		(714)
	Income taxes							(1,376)		(1,376)
	Net income								$	8,337
	Total assets as of June 30, 2014		$	1,093,003	$	1,444,643	$	(1,591,697)	$	945,949
	Three Months Ended June 30, 2013:
	Revenues		$	255,163	$	49,572			$	304,735
	Percentage of revenues			83.7%		16.3%				100.0%
	Depreciation, net (2)		$	9,079	$	938			$	10,017
	Amortization of intangibles		$	3,713	$	-			$	3,713
	Income (loss) from operations		$	19,221	$	(1,924)	$	(11,680)	$	5,617
	Other income (expense), net							(709)		(709)
	Income taxes							688		688
	Net income								$	5,596
	Total assets as of June 30, 2013		$	1,107,110	$	1,363,615	$	(1,545,165)	$	925,560
			Americas		EMEA		Other (1)		Consolidated
	Six Months Ended June 30, 2014:
	Revenues		$	517,909	$	127,018			$	644,927
	Percentage of revenues			80.3%		19.7%				100.0%
	Depreciation, net (2)		$	20,248	$	2,372			$	22,620
	Amortization of intangibles		$	7,310	$	-			$	7,310
	Income (loss) from operations		$	43,782	$	4,445	$	(23,322)	$	24,905
	Other income (expense), net							(319)		(319)
	Income taxes							(5,936)		(5,936)
	Net income								$	18,650
	Six Months Ended June 30, 2013:
	Revenues		$	510,377	$	95,602			$	605,979
	Percentage of revenues			84.2%		15.8%				100.0%
	Depreciation, net (2)		$	18,257	$	1,929			$	20,186
	Amortization of intangibles		$	7,472	$	-			$	7,472
	Income (loss) from operations		$	38,743	$	(69)	$	(23,180)	$	15,494
	Other income (expense), net							(868)		(868)
	Income taxes							(2,512)		(2,512)
	Net income								$	12,114
		-1	Other items (including corporate costs, impairment costs, other income and expense, and income taxes) are shown for purposes of reconciling to the Company’s consolidated totals as shown in the tables above for the three and six months ended June 30, 2014 and 2013. Inter-segment revenues are not material to the Americas and EMEA segment results. The Company evaluates the performance of its geographic segments based on revenue and income (loss) from operations, and does not include segment assets or other income and expense items for management reporting purposes.
		(2)	Depreciation is net of property grant amortization.

Other_Income_Expense

Other Income (Expense)	6 Months Ended
	Jun. 30, 2014
Other Income And Expenses [Abstract]	'
Other Income (Expense)	'
	Note 17. Other Income (Expense)
	Gains and losses resulting from foreign currency transactions are recorded in “Other income (expense)” in the accompanying Condensed Consolidated Statements of Operations during the period in which they occur. Other income (expense) consists of the following (in thousands):
		Three Months Ended June 30,						Six Months Ended June 30,
		2014			2013			2014			2013
	Foreign currency transaction gains (losses)	$	759		$	(2,968	)	$	631		$	(2,734	)
	Gains (losses) on foreign currency derivative instruments not designated as hedges		(1,331	)		2,755			(608	)		2,230
	Other miscellaneous income (expense)		173			(126	)		241			290
		$	(399	)	$	(339	)	$	264		$	(214	)

Related_Party_Transactions

Related Party Transactions	6 Months Ended
	Jun. 30, 2014
Related Party Transactions [Abstract]	'
Related Party Transactions	'
	Note 18. Related Party Transactions
	In January 2008, the Company entered into a lease for a customer contact management center located in Kingstree, South Carolina. The landlord, Kingstree Office One, LLC, is an entity controlled by John H. Sykes, the founder, former Chairman and Chief Executive Officer of the Company and the father of Charles Sykes, President and Chief Executive Officer of the Company. The lease payments on the 20-year lease were negotiated at or below market rates, and the lease is cancellable at the option of the Company. There are significant penalties for early cancellation which decrease over time. The Company paid $0.1 million to the landlord during both the three months ended June 30, 2014 and 2013 and $0.2 million to the landlord during both the six months ended June 30, 2014 and 2013 under the terms of the lease.

Overview_and_Basis_of_Presenta1

Overview and Basis of Presentation (Policies)	6 Months Ended
	Jun. 30, 2014
Accounting Policies [Abstract]	'
Business	'
	Business — Sykes Enterprises, Incorporated and consolidated subsidiaries (“SYKES” or the “Company”) provides comprehensive outsourced customer contact management solutions and services in the business process outsourcing arena to companies, primarily within the communications, financial services, technology/consumer, transportation and leisure, and healthcare industries. SYKES provides flexible, high-quality outsourced customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its clients’ customers. Utilizing SYKES’ integrated onshore/offshore global delivery model, SYKES provides its services through multiple communication channels encompassing phone, e-mail, social media, text messaging and chat. SYKES complements its outsourced customer contact management services with various enterprise support services in the United States that encompass services for a company’s internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, SYKES also provides fulfillment services including multilingual sales order processing via the Internet and phone, payment processing, inventory control, product delivery and product returns handling. The Company has operations in two reportable segments entitled (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, in which the client base is primarily companies in the United States that are using the Company’s services to support their customer management needs; and (2) EMEA, which includes Europe, the Middle East and Africa.
Basis of Presentation	'
	Basis of Presentation — The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“generally accepted accounting principles” or “U.S. GAAP”) for interim financial information, the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the three and six months ended June 30, 2014 are not necessarily indicative of the results that may be expected for any future quarters or the year ending December 31, 2014. For further information, refer to the consolidated financial statements and notes thereto, included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2013, as filed with the Securities and Exchange Commission (“SEC”) on February 20, 2014.
Principles of Consolidation	'
	Principles of Consolidation — The condensed consolidated financial statements include the accounts of SYKES and its wholly-owned subsidiaries and controlled majority-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation.
Use of Estimates	'
	Use of Estimates — The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires the Company to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.
Subsequent Events	'
	Subsequent Events — Subsequent events or transactions have been evaluated through the date and time of issuance of the condensed consolidated financial statements. There were no material subsequent events that required recognition or disclosure in the accompanying condensed consolidated financial statements.
New Accounting Standards Not Yet Adopted	'
	New Accounting Standards Not Yet Adopted
	In April 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-08 “Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) – Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity” (“ASU 2014-08”). The amendments in ASU 2014-08 indicate that only those disposals of components of an entity that represent a strategic shift that has (or will have) a major effect on an entity’s operations and financial results will be reported as discontinued operations in the financial statements. Currently, a component of an entity that is a reportable segment, an operating segment, a reporting unit, a subsidiary, or an asset group is eligible for discontinued operations presentation. The amendments should be applied to all disposals (or classifications as held for sale) of components of an entity that occur within annual periods beginning on or after December 15, 2014, and interim periods within those years. The Company does not expect the adoption of ASU 2014-08 to materially impact its financial condition, results of operations and cash flows.
	In May 2014, the FASB issued ASU 2014-09 “Revenue from Contracts with Customers (Topic 606)” (“ASU 2014-09”). The amendments in ASU 2014-09 outline a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and indicate that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. To achieve this, an entity should identify the contract(s) with a customer, identify the performance obligations in the contract, determine the transaction price, allocate the transaction price to the performance obligations in the contract and recognize revenue when (or as) the entity satisfies a performance obligation. The amendments are effective for annual reporting periods beginning after December 15, 2016, including interim periods within that reporting period. The Company is currently evaluating the impact that the adoption of ASU 2014-09 may have on its financial condition, results of operations and cash flows.
	In June 2014, the FASB issued ASU 2014-12 “Compensation – Stock Compensation (Topic 718) Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period” (“ASU 2014-12”). The amendments in ASU 2014-12 require that a performance target that affects vesting and that could be achieved after the requisite service period be treated as a performance condition. A reporting entity should apply existing guidance in Accounting Standards Codification (“ASC”) Topic 718, “Compensation — Stock Compensation” (“ASC 718”), as it relates to awards with performance conditions that affect vesting to account for such awards. The amendments are effective for annual periods and interim periods within those annual periods beginning after December 15, 2015. The Company does not expect the adoption of ASU 2014-12 to materially impact its financial condition, results of operations and cash flows.
New Accounting Standards Recently Adopted	'
	New Accounting Standards Recently Adopted
	In March 2013, the FASB issued ASU 2013-05 “Foreign Currency Matters (Topic 830) – Parent’s Accounting for the Cumulative Translation Adjustment upon Derecognition of Certain Subsidiaries or Groups of Assets within a Foreign Entity or of an Investment in a Foreign Entity” (“ASU 2013-05”). The amendments in ASU 2013-05 indicate that a cumulative translation adjustment (“CTA”) is attached to the parent’s investment in a foreign entity and should be released in a manner consistent with the derecognition guidance on investments in entities. Thus, the entire amount of the CTA associated with the foreign entity would be released when there has been a sale of a subsidiary or group of net assets within a foreign entity and the sale represents the substantially complete liquidation of the investment in the foreign entity, a loss of a controlling financial interest in an investment in a foreign entity (i.e., the foreign entity is deconsolidated), or a step acquisition for a foreign entity (i.e., when an entity has changed from applying the equity method for an investment in a foreign entity to consolidating the foreign entity). ASU 2013-05 does not change the requirement to release a pro rata portion of the CTA of the foreign entity into earnings for a partial sale of an equity method investment in a foreign entity. The amendments in ASU 2013-05 are effective prospectively for fiscal years (and interim reporting periods within those years) beginning after December 15, 2013. The amendments should be applied prospectively to derecognition events occurring after the effective date. The adoption of ASU 2013-05 on January 1, 2014 did not have a material impact on the financial condition, results of operations and cash flows of the Company.
	In July 2013, the FASB issued ASU 2013-11 “Income Taxes (Topic 740) – Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists” (“ASU 2013-11”). The amendments in ASU 2013-11 indicate that an unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward, a similar tax loss, or a tax credit carryforward if such settlement is required or expected in the event the uncertain tax position is disallowed. In situations where a net operating loss carryforward, a similar tax loss, or a tax credit carryforward is not available at the reporting date under the tax law of the applicable jurisdiction or the tax law of the jurisdiction does not require, and the entity does not intend to use, the deferred tax asset for such purpose, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. The amendments in ASU 2013-11 are effective for fiscal years, and interim periods within those years, beginning after December 15, 2013. The amendments should be applied prospectively to all unrecognized tax benefits that exist at the effective date. Retrospective application is permitted. The adoption of ASU 2013-11 on January 1, 2014 resulted in a $3.1 million reclassification of a portion of the Company’s unrecognized tax benefits from “Long-term income tax liabilities” to “Deferred charges and other assets.” See Note 11, Income Taxes, for further information.
Fair Value Measurements	'
	ASC 820 “Fair Value Measurements and Disclosures” (“ASC 820”) requires disclosure about how fair value is determined for assets and liabilities and establishes a hierarchy for which these assets and liabilities must be grouped, based on significant levels of observable or unobservable inputs. Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’s market assumptions. This hierarchy requires the use of observable market data when available. These two types of inputs have created the following fair value hierarchy:
		—	Level 1 — Quoted prices for identical instruments in active markets.
		—	Level 2 — Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets.
		—	Level 3 — Valuations derived from valuation techniques in which one or more significant inputs or significant value drivers are unobservable.
	Fair Value of Financial Instruments — The following methods and assumptions were used to estimate the fair value of each class of financial instruments for which it is practicable to estimate that value:
		—	Cash, Short-Term and Other Investments, Investments Held in Rabbi Trust and Accounts Payable — The carrying values for cash, short-term and other investments, investments held in rabbi trust and accounts payable approximate their fair values.
		—	Foreign Currency Forward Contracts and Options — Foreign currency forward contracts and options, including premiums paid on options, are recognized at fair value based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions, including adjustments for credit risk.
		—	Long-Term Debt — The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates.
	Fair Value Measurements — ASC 820 defines fair value, establishes a framework for measuring fair value in accordance with generally accepted accounting principles and expands disclosures about fair value measurements. ASC 820-10-20 clarifies that fair value is an exit price, representing the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants.
Financial Instruments	'
	ASC 825 “Financial Instruments” (“ASC 825”) permits an entity to measure certain financial assets and financial liabilities at fair value with changes in fair value recognized in earnings each period. The Company has not elected to use the fair value option permitted under ASC 825 for any of its financial assets and financial liabilities that are not already recorded at fair value.
Foreign Currency and Derivative Instruments	'
	Cash Flow Hedges – The Company has derivative assets and liabilities relating to outstanding forward contracts and options, designated as cash flow hedges, as defined under ASC 815 “Derivatives and Hedging” (“ASC 815”), consisting of Philippine Peso, Costa Rican Colon, Hungarian Forint and Romanian Leu contracts. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates.
Income Taxes	'Earnings associated with the investments in the Company’s foreign subsidiaries are considered to be indefinitely reinvested outside of the U.S. Therefore, a U.S. provision for income taxes on those earnings or translation adjustments has not been recorded, as permitted by criterion outlined in ASC 740 “Income Taxes.” Determination of any unrecognized deferred tax liability for temporary differences related to investments in foreign subsidiaries that are essentially permanent in duration is not practicable due to the inherent complexity of the multi-national tax environment in which the Company operates.
Earnings Per Share	'Basic earnings per share are based on the weighted average number of common shares outstanding during the periods. Diluted earnings per share includes the weighted average number of common shares outstanding during the respective periods and the further dilutive effect, if any, from stock options, stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust using the treasury stock method.
Segments and Geographic Information	'The Company operates within two regions, the Americas and EMEA. Each region represents a reportable segment comprised of aggregated regional operating segments, which portray similar economic characteristics. The Company aligns its business into two segments to effectively manage the business and support the customer care needs of every client and to respond to the demands of the Company’s global customers.

Costs_Associated_with_Exit_or_1

Costs Associated with Exit or Disposal Activities (Tables)	6 Months Ended
	Jun. 30, 2014
Summary of Accrued Liability Associated with the Company's Exit Plans	'
	The following table summarizes the Company’s short-term and long-term accrued liabilities associated with its exit and disposal activities, by plan, as of June 30, 2014 and December 31, 2013 (in thousands):
			Americas		EMEA Fourth			Fourth			Third			Total
			Fourth		Quarter 2011			Quarter			Quarter
			Quarter 2011		Exit Plan			2010 Exit			2010 Exit
			Exit Plan					Plan			Plan
	June 30, 2014
	Short-term accrued restructuring liability (1)		$	138	$	131		$	-		$	507		$	776
	Long-term accrued restructuring liability (2)			290		-			-			1,045			1,335
	Ending accrual at June 30, 2014		$	428	$	131		$	-		$	1,552		$	2,111
	December 31, 2013
	Short-term accrued restructuring liability (1)		$	136	$	131		$	538		$	440		$	1,245
	Long-term accrued restructuring liability (2)			376		-			-			1,353			1,729
	Ending accrual at December 31, 2013		$	512	$	131		$	538		$	1,793		$	2,974
		(1)	Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets.
		(2)	Included in “Other long-term liabilities” in the accompanying Condensed Consolidated Balance Sheets.
Fourth Quarter 2011 Exit Plan [Member]	'
Summary of Accrued Liability Associated with the Company's Exit Plans	'
	The following tables summarize the accrued liability associated with the Americas Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the three months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2014		(Reversals) for  the						Changes			June 30, 2014
					Three Months Ended
					June 30, 2014
	Lease obligations and facility exit costs		$	469	$	-		$	(41	)	$	-		$	428
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2013		(Reversals) for  the						Changes			June 30, 2013
					Three Months Ended
					June 30, 2013
	Lease obligations and facility exit costs		$	647	$	-		$	(41	)	$	-		$	606
	The following tables summarize the accrued liability associated with the Americas Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the six months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2014		(Reversals) for  the						Changes			June 30, 2014
					Six Months Ended
					June 30, 2014
	Lease obligations and facility exit costs		$	512	$	-		$	(84	)	$	-		$	428
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2013		(Reversals) for  the						Changes			June 30, 2013
					Six Months Ended
					June 30, 2013
	Lease obligations and facility exit costs		$	682	$	-		$	(76	)	$	-		$	606
	The following tables summarize the accrued liability associated with EMEA’s Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the three months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2014		(Reversals) for  the						Changes (2)			June 30, 2014
					Three Months Ended
					June 30, 2014
	Severance and related costs		$	132	$	-		$	-		$	(1	)	$	131
	Legal-related costs			-		-			-			-			-
			$	132	$	-		$	-		$	(1	)	$	131
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2013		(Reversals) for  the						Changes (2)			30-Jun-13
					Three Months Ended
					June 30, 2013 (1)
	Severance and related costs		$	182	$	-		$	-		$	2		$	184
	Legal-related costs			5		3			(3	)		-			5
			$	187	$	3		$	(3	)	$	2		$	189
		-1	During 2013, the Company recorded additional severance and related costs and legal-related costs, which are recorded in “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
		(2)	Effect of foreign currency translation.
	The following tables summarize the accrued liability associated with EMEA’s Fourth Quarter 2011 Exit Plan’s exit or disposal activities and related charges for the six months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2014		(Reversals) for  the						Changes (2)			June 30, 2014
					Six Months Ended
					June 30, 2014
	Severance and related costs		$	131	$	-		$	-		$	-		$	131
	Legal-related costs			-		-			-			-			-
			$	131	$	-		$	-		$	-		$	131
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual
			at January 1, 2013		(Reversals) for  the						Changes (2)			at June 30, 2013
					Six Months Ended
					June 30, 2013 (1)
	Severance and related costs		$	187	$	6		$	(7	)	$	(2	)	$	184
	Legal-related costs			10		4			(10	)		1			5
			$	197	$	10		$	(17	)	$	(1	)	$	189
		(1)	During 2013, the Company recorded additional severance and related costs and legal-related costs, which are recorded in “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
		-2	Effect of foreign currency translation.
Fourth Quarter 2010 Exit Plan [Member]	'
Summary of Accrued Liability Associated with the Company's Exit Plans	'
	The following tables summarize the accrued liability associated with the Fourth Quarter 2010 Exit Plan’s exit or disposal activities and related charges during the three months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
			at April 1, 2014		(Reversals) for  the			Payments			Changes (2)			at June 30,
					Three Months									2014
					Ended June 30,
					2014 (1)
	Lease obligations and facility exit costs		$	433	$	(185	)	$	(242	)	$	(6	)	$	-
			Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
			at April 1, 2013		(Reversals) for  the			Payments			Changes (2)			at June 30, 2013
					Three Months
					Ended June 30,
					2013
	Lease obligations and facility exit costs		$	449	$	-		$	(100	)	$	7		$	356
		-1	During 2014, the Company reversed accruals related to the final settlement of lease obligations and facility exit costs related to the Ireland site, which reduced “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
		-2	Effect of foreign currency translation.
	The following tables summarize the accrued liability associated with the Fourth Quarter 2010 Exit Plan’s exit or disposal activities and related charges during the six months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
			at January 1, 2014		(Reversals) for  the			Payments			Changes (2)			at June 30, 2014
					Six Months
					Ended June 30,
					2014 (1)
	Lease obligations and facility exit costs		$	538	$	(185	)	$	(348	)	$	(5	)	$	-
			Beginning Accrual		Charges			Cash			Other Non-Cash			Ending Accrual
			at January 1, 2013		(Reversals) for the			Payments			Changes (2)			at June 30, 2013
					Six Months
					Ended June 30,
					2013
	Lease obligations and facility exit costs		$	539	$	-		$	(180	)	$	(3	)	$	356
	(1)	During 2014, the Company reversed accruals related to the final settlement of lease obligations and facility exit costs related to the Ireland site, which reduced “General and administrative” costs in the accompanying Condensed Consolidated Statement of Operations.
	-2	Effect of foreign currency translation.
Third Quarter 2010 Exit Plan [Member]	'
Summary of Accrued Liability Associated with the Company's Exit Plans	'
	The following tables summarize the accrued liability associated with the Third Quarter 2010 Exit Plan’s exit or disposal activities and related charges for the three months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2014		(Reversals) for  the						Changes			June 30, 2014
					Three Months
					Ended June 30,
					2014
	Lease obligations and facility exit costs		$	1,697	$	-		$	(145	)	$	-		$	1,552
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at April 1, 2013		(Reversals) for the						Changes			June 30, 2013
					Three Months Ended
					June 30, 2013
	Lease obligations and facility exit costs		$	2,328	$	-		$	(163	)	$	-		$	2,165
	The following tables summarize the accrued liability associated with the Third Quarter 2010 Exit Plan’s exit or disposal activities and related charges for the six months ended June 30, 2014 and 2013 (in thousands):
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2014		(Reversals) for  the						Changes			June 30, 2014
					Six Months
					Ended June 30,
					2014
	Lease obligations and facility exit costs		$	1,793	$	-		$	(241	)	$	-		$	1,552
			Beginning Accrual		Charges			Cash Payments			Other Non-Cash			Ending Accrual at
			at January 1, 2013		(Reversals) for  the						Changes (1)			June 30, 2013
					Six Months Ended
					June 30, 2013
	Lease obligations and facility exit costs		$	2,551	$	-		$	(385	)	$	(1	)	$	2,165
		(1)	Effect of foreign currency translation.

Fair_Value_Tables

Fair Value (Tables)	6 Months Ended
	Jun. 30, 2014
Fair Value Disclosures [Abstract]	'
Assets and Liabilities Measured at Fair Value on a Recurring Basis	'
	The Company’s assets and liabilities measured at fair value on a recurring basis subject to the requirements of ASC 820 consist of the following (in thousands):
				Fair Value Measurements at June 30, 2014 Using:
				Balance at		Quoted Prices in		Significant		Significant
						Active Markets		Other		Unobservable
						For		Observable		Inputs
						Identical Assets		Inputs
				June 30, 2014		Level (1)		Level (2)		Level (3)
	Assets:
	Money market funds and open-end mutual funds included in “Cash and cash equivalents”		(1)	$	81,145	$	81,145	$	-	$	-
	Money market funds and open-end mutual funds in “Deferred charges and other assets”		(1)		11		11		-		-
	Foreign currency forward and option contracts		(2)		1,562		-		1,562		-
	Equity investments held in a rabbi trust for the Deferred Compensation Plan		(3)		6,015		6,015		-		-
	Debt investments held in a rabbi trust for the Deferred Compensation Plan		(3)		1,390		1,390		-		-
	Guaranteed investment certificates (4)				79		-		79		-
				$	90,202	$	88,561	$	1,641	$	-
	Liabilities:
	Long-term debt		(5)	$	79,000	$	-	$	79,000	$	-
	Foreign currency forward and option contracts		(6)		5,295		-		5,295		-
				$	84,295	$	-	$	84,295	$	-
				Fair Value Measurements at December 31, 2013 Using:
				Balance at		Quoted Prices in		Significant		Significant
						Active Markets		Other		Unobservable
						For		Observable		Inputs
						Identical Assets		Inputs
				December 31, 2013		Level (1)		Level (2)		Level (3)
	Assets:
	Money market funds and open-end mutual funds included in “Cash and cash equivalents”		(1)	$	50,627	$	50,627	$	-	$	-
	Money market funds and open-end mutual funds in “Deferred charges and other assets”		(1)		11		11		-		-
	Foreign currency forward and option contracts		(2)		2,240		-		2,240		-
	Equity investments held in a rabbi trust for the Deferred Compensation Plan		(3)		5,251		5,251		-		-
	Debt investments held in a rabbi trust for the Deferred Compensation Plan		(3)		1,170		1,170		-		-
	Guaranteed investment certificates		(4)		80		-		80		-
				$	59,379	$	57,059	$	2,320	$	-
	Liabilities:
	Long-term debt		(5)	$	98,000	$	-	$	98,000	$	-
	Foreign currency forward and option contracts		(6)		5,063		-		5,063		-
				$	103,063	$	-	$	103,063	$	-
	(1)	In the accompanying Condensed Consolidated Balance Sheet.
	(2)	Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheet. See Note 5, Financial Derivatives.
	(3)	Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheet. See Note 6, Investments Held in Rabbi Trust.
	(4)	Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheet.
	-5	The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates. See Note 9, Borrowings.
	(6)	Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheet. See Note 5, Financial Derivatives.

Intangible_Assets_Tables

Intangible Assets (Tables)	6 Months Ended
	Jun. 30, 2014
Goodwill And Intangible Assets Disclosure [Abstract]	'
Company's Purchased Intangible Assets	'
	The following table presents the Company’s purchased intangible assets as of June 30, 2014 (in thousands):
		Gross Intangibles		Accumulated			Net Intangibles		Weighted Average
				Amortization					Amortization
									Period (years)
	Customer relationships	$	102,771	$	(42,273	)	$	60,498		8
	Trade name		11,600		(3,466	)		8,134		8
	Non-compete agreements		1,219		(1,174	)		45		2
	Proprietary software		850		(850	)		-		2
	Favorable lease agreement		449		(419	)		30		2
		$	116,889	$	(48,182	)	$	68,707		8
	The following table presents the Company’s purchased intangible assets as of December 31, 2013 (in thousands):
		Gross Intangibles		Accumulated			Net Intangibles		Weighted Average
				Amortization					Amortization
									Period (years)
	Customer relationships	$	102,774	$	(35,873	)	$	66,901		8
	Trade name		11,600		(2,803	)		8,797		8
	Non-compete agreements		1,220		(1,009	)		211		2
	Proprietary software		850		(847	)		3		2
	Favorable lease agreement		449		(306	)		143		2
		$	116,893	$	(40,838	)	$	76,055		8
Estimated Future Amortization Expense	'
	The Company’s estimated future amortization expense for the succeeding years relating to the purchased intangible assets resulting from acquisitions completed prior to June 30, 2014, is as follows (in thousands):
	Years Ending December 31,	Amount
	2014 (remaining six months)	$	7,187
	2015		14,140
	2016		14,140
	2017		14,140
	2018		7,639
	2019		7,019
	2020 and thereafter		4,442

Financial_Derivatives_Tables

Financial Derivatives (Tables)	6 Months Ended
	Jun. 30, 2014
Derivative Instruments And Hedging Activities Disclosure [Abstract]	'
Deferred Gains (Losses) and Related Taxes on Cash Flow Hedges	'
	The deferred gains (losses) and related taxes on the Company’s cash flow hedges recorded in “Accumulated other comprehensive income (loss)” (“AOCI”) in the accompanying Condensed Consolidated Balance Sheets are as follows (in thousands):
			June 30, 2014			December 31, 2013
	Deferred gains (losses) in AOCI		$	(1,205)		$	(2,704)
	Tax on deferred gains (losses) in AOCI			(43)			169
	Deferred gains (losses) in AOCI, net of taxes		$	(1,248)		$	(2,535)
	Deferred gains (losses) expected to be reclassified to “Revenues” from AOCI during the next twelve months		$	(1,205)
Outstanding Foreign Currency Forward Contracts and Options	'
	The Company had the following outstanding foreign currency forward contracts and options (in thousands):
			As of June 30, 2014					As of December 31, 2013
	Contract Type		Notional			Settle Through		Notional		Settle Through
			Amount in			Date		Amount in		Date
			USD					USD
	Cash flow hedges: (1)
	Options:
	Philippine Pesos		$	69,500			June 2015	$	59,000		December 2014
	Forwards:
	Philippine Pesos			2,500			July 2014		63,300		July 2014
	Costa Rican Colones			39,900			May 2015		41,600		October 2014
	Hungarian Forints			1,847			December 2014		550		January 2014
	Romanian Leis			4,376			December 2014		619		January 2014
	Net investment hedges: (2)
	Forwards:
	Euros			51,028			September 2014		32,657		September 2014
	Non-designated hedges: (3)
	Forwards			63,897			December 2014		59,207		June 2014
	(1)  Cash flow hedge as defined under ASC 815. Purpose is to protect against the risk that eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates.
	(2)  Net investment hedge as defined under ASC 815. Purpose is to protect against the risk that the net assets of certain of our international subsidiaries will be adversely affected by changes in exchange rates and economic exposures related to our foreign currency-based investments in these subsidiaries.
	(3)  Foreign currency hedge contract not designated as a hedge as defined under ASC 815. Purpose is to reduce the effects on the Company’s operating results and cash flows from fluctuations caused by volatility in currency exchange rates, primarily related to intercompany loan payments and cash held in non-functional currencies.
Derivative Instruments Fair Value	'
	The following tables present the fair value of the Company’s derivative instruments included in the accompanying Condensed Consolidated Balance Sheets (in thousands):
			Derivative Assets
			June 30, 2014			December 31, 2013
			Fair Value			Fair Value
	Derivatives designated as cash flow hedging instruments under ASC 815:
	Foreign currency forward and option contracts (1)		$	1,342		$	862
	Derivatives designated as net investment hedging instruments under ASC 815:
	Foreign currency forward contracts (1)			154			-
				1,496			862
	Derivatives not designated as hedging instruments under ASC 815:
	Foreign currency forward contracts (1)			66			1,378
	Total derivative assets		$	1,562		$	2,240
			Derivative Liabilities
			June 30, 2014			December 31, 2013
			Fair Value			Fair Value
	Derivatives designated as cash flow hedging instruments under ASC 815:
	Foreign currency forward and option contracts (2)		$	1,867		$	2,997
	Derivatives designated as net investment hedging instruments under ASC 815:
	Foreign currency forward contracts (2)			1,712			1,720
				3,579			4,717
	Derivatives not designated as hedging instruments under ASC 815:
	Foreign currency forward contracts (2)			1,716			346
	Total derivative liabilities		$	5,295		$	5,063
		-1	Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets.
		-2	Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets.
Effect of the Company's Derivative Instruments	'
	The following tables present the effect of the Company’s derivative instruments included in the accompanying Condensed Consolidated Financial Statements for the three months ended June 30, 2014 and 2013 (in thousands):
			Gain (Loss)  Recognized					Gain (Loss)  Reclassified				Gain (Loss) Recognized in
			in AOCI on Derivatives					From Accumulated AOCI				“Revenues” on Derivatives
			(Effective Portion)					Into “Revenues”				(Ineffective Portion)
								(Effective Portion)
			June 30,					June 30,				June 30,
			2014			2013		2014		2013		2014		2013
	Derivatives designated as cash flow hedging instruments under ASC 815:
	Foreign currency forward and option contracts		$	2,475		$	(4,461)	$	(1,755)	$	68	$	(1)	$	(37)
	Derivatives designated as net investment hedging instruments under ASC 815:
	Foreign currency forward contracts			108			(397)		-		-		-		-
	Foreign currency forward and option contracts		$	2,583		$	(4,858)	$	(1,755)	$	68	$	(1)	$	(37)
			Gain (Loss) Recognized
			in “Other income and
			(expense)” on
			Derivatives
			June 30,
			2014			2013
	Derivatives not designated as hedging instruments under ASC 815:
	Foreign currency forward contracts		$	(1,331	)	$	2,755
	The following tables present the effect of the Company’s derivative instruments included in the accompanying Condensed Consolidated Financial Statements for the six months ended June 30, 2014 and 2013 (in thousands):
			Gain (Loss)  Recognized					Gain (Loss)  Reclassified				Gain (Loss) Recognized in
			in AOCI on Derivatives					From Accumulated AOCI				“Revenues” on Derivatives
			(Effective Portion)					Into “Revenues”				(Ineffective Portion)
								(Effective Portion)
			June 30,					June 30,				June 30,
			2014			2013		2014		2013		2014		2013
	Derivatives designated as cash flow hedging instruments under ASC 815:
	Foreign currency forward and option contracts		$	(2,543)		$	(1,744)	$	(4,129)	$	799	$	(4)	$	(25)
	Derivatives designated as net investment hedging instruments under ASC 815:
	Foreign currency forward contracts			162			36		-		-		-		-
	Foreign currency forward and option contracts		$	(2,381)		$	(1,708)	$	(4,129)	$	799	$	(4)	$	(25)
			Gain (Loss)  Recognized
			in “Other income and
			(expense)” on Derivatives
			June 30,
			2014			2013
	Derivatives not designated as hedging instruments under ASC 815:
	Foreign currency forward contracts		$	(608	)	$	2,230

Investments_Held_in_Rabbi_Trus1

Investments Held in Rabbi Trust (Tables)	6 Months Ended
	Jun. 30, 2014
Investments Debt And Equity Securities [Abstract]	'
Investments Held in Rabbi Trust, Classified as Trading	'
	The Company’s investments held in rabbi trust, classified as trading securities and included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets, at fair value, consist of the following (in thousands):
		June 30, 2014				December 31, 2013
		Cost		Fair Value		Cost		Fair Value
	Mutual funds	$	5,435	$	7,405	$	4,749	$	6,421
Components of Investment Income (Losses), Included in Other Income (Expense) in Accompanying Consolidated Statements of Operations	'
	The mutual funds held in the rabbi trusts were 81% equity-based and 19% debt-based as of June 30, 2014. Net investment income (losses), included in “Other income (expense)” in the accompanying Condensed Consolidated Statements of Operations consists of the following (in thousands):
		Three Months Ended June 30,				Six Months Ended June 30,
		2014		2013		2014		2013
	Gross realized gains from sale of trading securities	$	-	$	16	$	3	$	112
	Gross realized (losses) from sale of trading securities		-		(5)		-		(8)
	Dividend and interest income		9		8		18		18
	Net unrealized holding gains (losses)		204		1		279		196
	Net investment income (losses)	$	213	$	20	$	300	$	318

Deferred_Revenue_Tables

Deferred Revenue (Tables)	6 Months Ended
	Jun. 30, 2014
Revenue Recognition [Abstract]	'
Components of Deferred Revenue	'
	The components of deferred revenue consist of the following (in thousands):
		June 30, 2014		December 31, 2013
	Future service	$	26,133	$	25,102
	Estimated potential penalties and holdbacks		9,663		9,923
		$	35,796	$	35,025

Deferred_Grants_Tables

Deferred Grants (Tables)	6 Months Ended
	Jun. 30, 2014
Text Block [Abstract]	'
Schedule of Deferred Grants, Net of Accumulated Amortization	'
	The components of deferred grants, net of accumulated amortization, consist of the following (in thousands):
		June 30, 2014		December 31, 2013
	Property grants	$	5,867	$	6,643
	Employment grants		180		146
	Total deferred grants		6,047		6,789
	Less: Property grants – short-term (1)		-		(6)
	Less: Employment grants – short-term (1)		(180)		(146)
	Total long-term deferred grants (2)	$	5,867	$	6,637
	(1)      Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets.
	(2)      Included in “Deferred grants” in the accompanying Condensed Consolidated Balance Sheets.

Borrowings_Tables

Borrowings (Tables)	6 Months Ended
	Jun. 30, 2014
Debt Disclosure [Abstract]	'
Components of Borrowings	'
	Borrowings consist of the following (in thousands):
		June 30, 2014		December 31, 2013
	Revolving credit facility	$	79,000	$	98,000
	Less: Current portion		-		-
	Total long-term debt	$	79,000	$	98,000

Accumulated_Other_Comprehensiv1

Accumulated Other Comprehensive Income (Loss) (Tables)	6 Months Ended
	Jun. 30, 2014
Equity [Abstract]	'
Components of Accumulated Other Comprehensive Income (Loss)	'
	The components of accumulated other comprehensive income (loss) consist of the following (in thousands):
			Foreign			Unrealized			Unrealized			Unrealized			Unrealized			Total
			Currency			Gain (Loss)  on			Actuarial Gain			Gain (Loss)  on			Gain (Loss)  on
			Translation			Net			(Loss) Related			Cash Flow			Post
			Gain (Loss)			Investment			to Pension			Hedging			Retirement
						Hedge			Liability			Instruments			Obligation
	Balance at January 1, 2013		$	16,083		$	(2,565	)	$	1,413		$	(570	)	$	495		$	14,856
	Pre-tax amount			(3,465	)		(1,720	)		(136	)		(2,704	)		(127	)		(8,152	)
	Tax (provision) benefit			-			602			16			449			-			1,067
	Reclassification of (gain) loss to net income			-			-			(41	)		321			(54	)		226
	Foreign currency translation			133			-			(102	)		(31	)		-			-
	Balance at December 31, 2013			12,751			(3,683	)		1,150			(2,535	)		314			7,997
	Pre-tax amount			(2,144	)		162			26			(2,547	)		41			(4,462	)
	Tax (provision) benefit			-			(57	)		-			(101	)		-			(158	)
	Reclassification of (gain) loss to net income			-			-			(25	)		4,020			(23	)		3,972
	Foreign currency translation			65			-			20			(85	)		-			-
	Balance at June 30, 2014		$	10,672		$	(3,578	)	$	1,171		$	(1,248	)	$	332		$	7,349
Amounts Reclassified to Net Income from Accumulated Other Comprehensive Income (Loss)	'
	The following table summarizes the amounts reclassified to net income from accumulated other comprehensive income (loss) and the associated line item in the accompanying Condensed Consolidated Statements of Operations (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,						Statements of Operations Location
			2014			2013			2014			2013
	Actuarial Gain (Loss) Related to Pension
	Liability: (1)
	Pre-tax amount		$	13		$	19		$	25		$	29		Direct salaries and related costs
	Tax (provision) benefit			-			-			-			-		Income taxes
	Reclassification to net income			13			19			25			29
	Gain (Loss) on Cash Flow Hedging Instruments: (2)
	Pre-tax amount			(1,756)			31			(4,133)			774		Revenues
	Tax (provision) benefit			17			54			113			(12)		Income taxes
	Reclassification to net income			(1,739)			85			(4,020)			762
	Gain (Loss) on Post Retirement Obligation: (1)
	Pre-tax amount			12			14			23			30		General and administrative
	Tax (provision) benefit			-			-			-			-		Income taxes
	Reclassification to net income			12			14			23			30
	Total reclassification of gain (loss) to net income		$	(1,714)		$	118		$	(3,972)		$	821
	-1	See Note 14, Defined Benefit Pension Plan and Postretirement Benefits, for further information.
	(2)	See Note 5, Financial Derivatives, for further information.

Income_Taxes_Tables

Income Taxes (Tables)	6 Months Ended
	Jun. 30, 2014
Income Tax Disclosure [Abstract]	'
Summary of Significant Tax Jurisdictions Currently under Audit	'
	The significant tax jurisdictions currently under audit are as follows:
	Tax Jurisdiction	Tax Year Ended
	Canada	2003 to 2009
	Philippines	2009 and 2010
	United States	2011 and 2012

Earnings_Per_Share_Tables

Earnings Per Share (Tables)	6 Months Ended
	Jun. 30, 2014
Earnings Per Share [Abstract]	'
Numbers of Shares Used in Earnings Per Share Computation	'
	The numbers of shares used in the earnings per share computation are as follows (in thousands):
		Three Months Ended June 30,				Six Months Ended June 30,
		2014		2013		2014		2013
	Basic:
	Weighted average common shares outstanding		42,711		42,936		42,726		42,992
	Diluted:
	Dilutive effect of stock options, stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust		99		18		119		19
	Total weighted average diluted shares outstanding		42,810		42,954		42,845		43,011
	Anti-dilutive shares excluded from the diluted earnings per share calculation		49		7		70		4
Shares Repurchased	'
	The shares repurchased under the Company’s share repurchase programs were as follows (in thousands, except per share amounts):
				Range of Prices Paid Per Share				Total Cost
		Total Number						of Shares
		of Shares
		Repurchased		Low		High		Repurchased
	Three Months Ended:
	30-Jun-14		-	$	-	$	-	$	-
	30-Jun-13		272	$	15.61	$	16	$	4,294
	Six Months Ended:
	30-Jun-14		130	$	19.92	$	19.98	$	2,605
	30-Jun-13		272	$	15.61	$	16	$	4,294

Commitments_and_Loss_Contingen1

Commitments and Loss Contingency (Tables)	6 Months Ended
	Jun. 30, 2014
Commitments And Contingencies Disclosure [Abstract]	'
Schedule of Future Minimum Rental Payments for Operating Leases	'
	The following is a schedule of future minimum rental payments required under operating leases that have noncancelable lease terms as of June 30, 2014 (in thousands):
		Amount
	2014 (remaining six months)	$	928
	2015		3,630
	2016		3,260
	2017		2,501
	2018		2,330
	2019		1,969
	2020 and thereafter		4,907
	Total minimum payments required	$	19,525
Schedule of Future Minimum Purchases Remaining under Agreements	'
	The following is a schedule of the future minimum purchases remaining under the agreements as of June 30, 2014 (in thousands):
		Amount
	2014 (remaining six months)	$	7,850
	2015		12,014
	2016		10,391
	2017		4,345
	2018		-
	2019		-
	2020 and thereafter		-
	Total minimum payments required	$	34,600

Defined_Benefit_Pension_Plan_a1

Defined Benefit Pension Plan and Postretirement Benefits (Tables)	6 Months Ended
	Jun. 30, 2014
Compensation And Retirement Disclosure [Abstract]	'
Net Periodic Benefit Cost for Pension Plans	'
	The following table provides information about the net periodic benefit cost for the Company’s pension plans (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,
			2014			2013			2014			2013
	Service cost		$	101		$	87		$	201		$	175
	Interest cost			31			29			61			58
	Recognized actuarial (gains)			(13	)		(14	)		(25	)		(29	)
	Net periodic benefit cost		$	119		$	102		$	237		$	204
Company's Contributions to Employee Retirement Savings Plans	'
	The Company’s contributions included in the accompanying Condensed Consolidated Statements of Operations were as follows (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,
			2014			2013			2014			2013
	401(k) plan contributions		$	221		$	245		$	480		$	478
Post-Retirement Benefit Obligation and Unrealized Gain (Losses)	'
	The postretirement benefit obligation included in “Other long-term liabilities” and the unrealized gains (losses) included in “Accumulated other comprehensive income” in the accompanying Condensed Consolidated Balance Sheets were as follows (in thousands):
			June 30, 2014			December 31, 2013
	Postretirement benefit obligation		$	62		$	81
	Unrealized gains (losses) in AOCI (1)		$	332		$	314
	-1	Unrealized gains (losses) are due to changes in discount rates related to the postretirement obligation.

StockBased_Compensation_Tables

Stock-Based Compensation (Tables)	6 Months Ended
	Jun. 30, 2014
Disclosure Of Compensation Related Costs Sharebased Payments [Abstract]	'
Stock-Based Compensation Expense, Income Tax Benefits Related to Stock-Based Compensation and Excess Tax Benefits (Provision) Recorded by Company	'
	The following table summarizes the stock-based compensation expense (primarily in the Americas), income tax benefits related to the stock-based compensation and excess tax benefits (deficiencies) (in thousands):
			Three Months Ended June 30,						Six Months Ended June 30,
			2014			2013			2014			2013
	Stock-based compensation (expense) (1)		$	(937	)	$	(1,526	)	$	(1,691	)	$	(2,190	)
	Income tax benefit (2)			328			535			592			767
	Excess tax benefit (deficiency) from stock-based compensation (3)			(84	)		-			(30	)		(34	)
		(1)	Included in “General and administrative” costs in the accompanying Condensed Consolidated Statements of Operations.
		(2)	Included in “Income taxes” in the accompanying Condensed Consolidated Statements of Operations.
		(3)	Included in “Additional paid-in capital” in the accompanying Condensed Consolidated Statements of Changes in Shareholders’ Equity.
Summary of Assumptions Used to Estimate Fair Value	'
	The following table summarizes the assumptions used to estimate the fair value of SARs granted:
			Six Months Ended June 30,
			2014			2013
	Expected volatility			38.9	%		45.2	%
	Weighted-average volatility			38.9	%		45.2	%
	Expected dividend rate			0	%		0	%
	Expected term (in years)			5			5
	Risk-free rate			1.7	%		0.8	%
Summary of Stock Appreciation Rights Activity	'
	The following table summarizes SARs activity as of June 30, 2014 and for the six months then ended:
	Stock Appreciation Rights		Shares (000s)			Weighted			Weighted			Aggregate
						Average Exercise			Average			Intrinsic Value
						Price			Remaining			(000s)
									Contractual
									Term (in years)
	Outstanding at January 1, 2014			963		$	-
	Granted			246		$	-
	Exercised			(70)		$	-
	Forfeited or expired			(155)		$	-
	Outstanding at June 30, 2014			984		$	-			7.4		$	3,703
	Vested or expected to vest at June 30, 2014			984		$	-			7.4		$	3,703
	Exercisable at June 30, 2014			573		$	-			6.2		$	1,945
Weighted Average Grant Date of SARs Granted and Total Intrinsic Value of SARs Exercised	'
	The following table summarizes information regarding SARs granted and exercised (in thousands, except per SAR amounts):
			Six Months Ended June 30,
			2014			2013
	Number of SARs granted			246			318
	Weighted average grant-date fair value per SAR		$	7.2		$	6.08
	Intrinsic value of SARs exercised		$	333		$	-
	Fair value of SARs vested		$	1,553		$	1,298
Summary of Nonvested Stock Appreciation Rights	'
	The following table summarizes nonvested SARs activity as of June 30, 2014 and for the six months then ended:
	Nonvested Stock Appreciation Rights		Shares (000s)			Weighted
						Average Grant-
						Date Fair Value
	Nonvested at January 1, 2014			535		$	6.17
	Granted			246		$	7.2
	Vested			(246)		$	6.31
	Forfeited or expired			(124)		$	6.48
	Nonvested at June 30, 2014			411		$	6.61
Summary of Nonvested Restricted Shares and Restricted Stock Units	'
	The following table summarizes nonvested restricted shares/RSUs activity as of June 30, 2014 and for the six months then ended:
	Nonvested Restricted Shares and RSUs		Shares (000s)			Weighted
						Average Grant-
						Date Fair Value
	Nonvested at January 1, 2014			1,367		$	15.96
	Granted			500		$	19.77
	Vested			-57		$	15.67
	Forfeited or expired			-601		$	17.47
	Nonvested at June 30, 2014			1,209		$	16.8
Summary of Weighted Average Grant-Date Fair Value Granted and Total Fair Value of Restricted Shares and Restricted Stock Units Vested	'
	The following table summarizes information regarding restricted shares/RSUs granted and vested (in thousands, except per restricted share/RSU amounts):
			Six Months Ended June 30,
			2014			2013
	Number of restricted shares/RSUs granted			500			706
	Weighted average grant-date fair value per restricted share/RSU		$	19.77		$	15.25
	Fair value of restricted shares/RSUs vested		$	895		$	366
Summary of Nonvested Common Stock Units and Share Awards	'
	The following table summarizes nonvested common stock share award activity as of June 30, 2014 and for the six months then ended:
	Nonvested Common Stock Share Awards		Shares (000s)			Weighted
						Average Grant-
						Date Fair Value
	Nonvested at January 1, 2014			9		$	16.01
	Granted			36		$	20.15
	Vested			(17)		$	17.89
	Forfeited or expired			-		$	-
	Nonvested at June 30, 2014			28		$	20.16
Summary of Weighted Average Grant-Date Fair Value of Common Stock Units and Share Awards Granted and Total Fair Value of Common Stock Units and Share Awards Vested	'
	The following table summarizes information regarding common stock share awards granted and vested (in thousands, except per share award amounts):
			Six Months Ended June 30,
			2014			2013
	Number of share awards granted			36			37
	Weighted average grant-date fair value per share award		$	20.15		$	16.01
	Fair value of share awards vested		$	310		$	369
Summary of Nonvested Common Stock	'
	The following table summarizes nonvested common stock activity as of June 30, 2014 and for the six months then ended:
	Nonvested Common Stock		Shares (000s)			Weighted
						Average Grant-
						Date Fair Value
	Nonvested at January 1, 2014			6		$	16.89
	Granted			8		$	20.43
	Vested			(7)		$	20.16
	Forfeited or expired			(1)		$	17.08
	Nonvested at June 30, 2014			6		$	17.46
Summary of Weighted Average Grant-Date Fair Value of Common Stock Awarded and Cash Used to Settle Company's Obligation under Deferred Compensation	'
	The following table summarizes information regarding shares of common stock granted and vested (in thousands, except per common stock amounts):
			Six Months Ended June 30,
			2014			2013
	Number of shares of common stock granted			8			10
	Weighted average grant-date fair value per common stock		$	20.43		$	15.89
	Fair value of common stock vested		$	146		$	147
	Cash used to settle the obligation		$	21		$	1,014

Segments_and_Geographic_Inform1

Segments and Geographic Information (Tables)	6 Months Ended
	Jun. 30, 2014
Segment Reporting [Abstract]	'
Company's Reportable Segments	'
	Information about the Company’s reportable segments is as follows (in thousands):
			Americas		EMEA		Other (1)		Consolidated
	Three Months Ended June 30, 2014:
	Revenues		$	256,663	$	63,835			$	320,498
	Percentage of revenues			80.1%		19.9%				100.0%
	Depreciation, net (2)		$	10,107	$	1,215			$	11,322
	Amortization of intangibles		$	3,659	$	-			$	3,659
	Income (loss) from operations		$	21,135	$	1,561	$	(12,269)	$	10,427
	Other income (expense), net							(714)		(714)
	Income taxes							(1,376)		(1,376)
	Net income								$	8,337
	Total assets as of June 30, 2014		$	1,093,003	$	1,444,643	$	(1,591,697)	$	945,949
	Three Months Ended June 30, 2013:
	Revenues		$	255,163	$	49,572			$	304,735
	Percentage of revenues			83.7%		16.3%				100.0%
	Depreciation, net (2)		$	9,079	$	938			$	10,017
	Amortization of intangibles		$	3,713	$	-			$	3,713
	Income (loss) from operations		$	19,221	$	(1,924)	$	(11,680)	$	5,617
	Other income (expense), net							(709)		(709)
	Income taxes							688		688
	Net income								$	5,596
	Total assets as of June 30, 2013		$	1,107,110	$	1,363,615	$	(1,545,165)	$	925,560
			Americas		EMEA		Other (1)		Consolidated
	Six Months Ended June 30, 2014:
	Revenues		$	517,909	$	127,018			$	644,927
	Percentage of revenues			80.3%		19.7%				100.0%
	Depreciation, net (2)		$	20,248	$	2,372			$	22,620
	Amortization of intangibles		$	7,310	$	-			$	7,310
	Income (loss) from operations		$	43,782	$	4,445	$	(23,322)	$	24,905
	Other income (expense), net							(319)		(319)
	Income taxes							(5,936)		(5,936)
	Net income								$	18,650
	Six Months Ended June 30, 2013:
	Revenues		$	510,377	$	95,602			$	605,979
	Percentage of revenues			84.2%		15.8%				100.0%
	Depreciation, net (2)		$	18,257	$	1,929			$	20,186
	Amortization of intangibles		$	7,472	$	-			$	7,472
	Income (loss) from operations		$	38,743	$	(69)	$	(23,180)	$	15,494
	Other income (expense), net							(868)		(868)
	Income taxes							(2,512)		(2,512)
	Net income								$	12,114
		-1	Other items (including corporate costs, impairment costs, other income and expense, and income taxes) are shown for purposes of reconciling to the Company’s consolidated totals as shown in the tables above for the three and six months ended June 30, 2014 and 2013. Inter-segment revenues are not material to the Americas and EMEA segment results. The Company evaluates the performance of its geographic segments based on revenue and income (loss) from operations, and does not include segment assets or other income and expense items for management reporting purposes.
		(2)	Depreciation is net of property grant amortization.

Other_Income_Expense_Tables

Other Income (Expense) (Tables)	6 Months Ended
	Jun. 30, 2014
Other Income And Expenses [Abstract]	'
Schedule of Other Income (Expense)	'
	Other income (expense) consists of the following (in thousands):
		Three Months Ended June 30,						Six Months Ended June 30,
		2014			2013			2014			2013
	Foreign currency transaction gains (losses)	$	759		$	(2,968	)	$	631		$	(2,734	)
	Gains (losses) on foreign currency derivative instruments not designated as hedges		(1,331	)		2,755			(608	)		2,230
	Other miscellaneous income (expense)		173			(126	)		241			290
		$	(399	)	$	(339	)	$	264		$	(214	)

Overview_and_Basis_of_Presenta2

Overview and Basis of Presentation - Additional Information (Detail) (USD $)	6 Months Ended
In Millions, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
	Segment
Organization Consolidation And Presentation Of Financial Statements [Line Items]	'	'
Number of reportable segments	2	'
Unrecognized tax benefits	$15	$15
Deferred Charges and Other Assets [Member]	'	'
Organization Consolidation And Presentation Of Financial Statements [Line Items]	'	'
Unrecognized tax benefits	4	'
Reclassification from Long-term income tax liabilities upon adoption of ASU 2013-11 [Member] | Deferred Charges and Other Assets [Member]	'	'
Organization Consolidation And Presentation Of Financial Statements [Line Items]	'	'
Unrecognized tax benefits	$3.10	'

Costs_Associated_with_Exit_or_2

Costs Associated with Exit or Disposal Activities - Additional Information (Detail) (USD $)	6 Months Ended	12 Months Ended
In Millions, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2011	Dec. 31, 2013
	Employees
	Seat
Americas [Member] | Fourth Quarter 2011 Exit Plan [Member]	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Estimated seat rationalization associated with exit or disposal activities	900	'	'
Estimated employee rationalization associated with exit or disposal activities	300	'	'
Estimated total costs, some of which may have already been incurred, under the restructuring plan	$1.90	'	$1.90
Impairment of long-lived assets	0.5	'	'
Estimated facility-related, program transfer, severance-related and other costs	1.4	'	'
Cash payment related to restructuring plan	0.9	'	'
Lease termination date	28-Feb-17	'	'
Americas [Member] | Third Quarter 2010 Exit Plan [Member]	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Estimated total costs, some of which may have already been incurred, under the restructuring plan	10.5	'	10.5
Impairment of long-lived assets	3.8	'	'
Cash payment related to restructuring plan	5.2	'	'
Lease termination date	28-Feb-17	'	'
Estimated facility-related and program transfer costs	6.7	'	'
Number of closed customer contact management centers	4	'	'
EMEA [Member] | Fourth Quarter 2011 Exit Plan [Member]	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Estimated seat rationalization associated with exit or disposal activities	900	'	'
Estimated employee rationalization associated with exit or disposal activities	500	'	'
Estimated total costs, some of which may have already been incurred, under the restructuring plan	6.7	'	6.7
Impairment of long-lived assets	0.5	'	'
Estimated facility-related, program transfer, severance-related and other costs	6.2	'	'
Cash payment related to restructuring plan	5.9	'	'
Lease termination date	31-Mar-13	'	'
Estimated revenue migrated associated with exit or disposal activities	3.2	'	'
Estimated revenue not migrated associated with exit or disposal activities	'	18.8	'
EMEA [Member] | Fourth Quarter 2010 Exit Plan [Member]	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Estimated total costs, some of which may have already been incurred, under the restructuring plan	2.3	'	2.5
Impairment of long-lived assets	0.2	'	'
Cash payment related to restructuring plan	2	'	'
Lease termination date	31-Mar-14	'	'
Estimated facility-related and program transfer costs	1.9	'	'
Estimated severance-related costs	$0.20	'	'

Costs_Associated_with_Exit_or_3

Costs Associated with Exit or Disposal Activities - Summary of Accrued Liability Associated with Company's Exit Plans (Detail) (USD $)

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2013

Dec. 31, 2013

Dec. 31, 2013

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2013

Dec. 31, 2013

Jun. 30, 2013

Jun. 30, 2013

Jun. 30, 2014

Mar. 31, 2014

Dec. 31, 2013

In Thousands, unless otherwise specified

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2010 Exit Plan [Member]

Third Quarter 2010 Exit Plan [Member]

Third Quarter 2010 Exit Plan [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Lease Obligations and Facility Exit Costs [Member]

Severance and Related Costs [Member]

Severance and Related Costs [Member]

Severance and Related Costs [Member]

Severance and Related Costs [Member]

Legal-Related Costs [Member]

Legal-Related Costs [Member]

Legal-Related Costs [Member]

Legal-Related Costs [Member]

Legal-Related Costs [Member]

Americas [Member]

Americas [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2010 Exit Plan [Member]

Fourth Quarter 2010 Exit Plan [Member]

Fourth Quarter 2010 Exit Plan [Member]

Fourth Quarter 2010 Exit Plan [Member]

Third Quarter 2010 Exit Plan [Member]

Third Quarter 2010 Exit Plan [Member]

Third Quarter 2010 Exit Plan [Member]

Third Quarter 2010 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Fourth Quarter 2011 Exit Plan [Member]

Americas [Member]

Americas [Member]

Americas [Member]

Americas [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

Americas [Member]

Americas [Member]

Americas [Member]

Americas [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

Restructuring Cost and Reserve [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Beginning balance

$2,111

$2,974

$428

$512

$132

$187

$197

$131

$538

$1,552

$1,793

$469

$647

$512

$682

$433

$449

$538

$539

$1,697

$2,328

$1,793

$2,551

$132

$182

$187

$131

$5

$10

$0

$0

$0

Short-term accrued restructuring liability

776

1,245

138

136

131

'

'

131

538

507

440

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Charges (Reversal) of exit or disposal activities and related charges

'

'

'

'

'

3

10

'

'

'

'

'

'

'

'

-185

'

-185

'

'

'

'

'

'

'

6

'

3

4

'

'

'

Long-term accrued restructuring liability

1,335

1,729

290

376

'

'

'

'

'

1,045

1,353

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Cash Payments

'

'

'

'

'

-3

-17

'

'

'

'

-41

-41

-84

-76

-242

-100

-348

-180

-145

-163

-241

-385

'

'

-7

'

-3

-10

'

'

'

Other Non-Cash Changes

'

'

'

'

-1

2

-1

'

'

'

'

'

'

'

'

-6

7

-5

-3

'

'

'

-1

-1

2

-2

'

'

1

'

'

'

Ending balance

$2,111

$2,974

$428

$512

$131

$189

$189

$131

$538

$1,552

$1,793

$428

$606

$428

$606

$0

$356

$0

$356

$1,552

$2,165

$1,552

$2,165

$131

$184

$184

$131

$5

$5

$0

$0

$0

Fair_Value_Assets_and_Liabilit

Fair Value - Assets and Liabilities Measured at Fair Value on a Recurring Basis (Detail) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Assets:	'	'
Total assets	$90,202	$59,379
Liabilities:	'	'
Long-term debt	79,000	98,000
Total liabilities	84,295	103,063
Money Market Funds and Open-End Mutual Funds [Member]	'	'
Assets:	'	'
Money market funds and open-end mutual funds included in "Cash and cash equivalents"	81,145	50,627
Money market funds and open-end mutual funds in "Deferred charges and other assets"	11	11
Foreign Currency Forward and Option Contracts Included in Other Current Assets [Member]	'	'
Assets:	'	'
Foreign currency forward and option contracts	1,562	2,240
Equity Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member]	'	'
Assets:	'	'
Debt investments held in a rabbi trust for the Deferred Compensation Plan	6,015	5,251
Debt Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member]	'	'
Assets:	'	'
Debt investments held in a rabbi trust for the Deferred Compensation Plan	1,390	1,170
Guaranteed Investment Certificates [Member]	'	'
Assets:	'	'
Debt investments held in a rabbi trust for the Deferred Compensation Plan	79	80
Foreign Currency Forward and Option Contracts Included in Other Accrued Expenses and Current Liabilities [Member]	'	'
Liabilities:	'	'
Foreign currency forward and option contracts	5,295	5,063
Quoted Prices in Active Markets For Identical Assets Level 1[Member]	'	'
Assets:	'	'
Total assets	88,561	57,059
Quoted Prices in Active Markets For Identical Assets Level 1[Member] | Money Market Funds and Open-End Mutual Funds [Member]	'	'
Assets:	'	'
Money market funds and open-end mutual funds included in "Cash and cash equivalents"	81,145	50,627
Money market funds and open-end mutual funds in "Deferred charges and other assets"	11	11
Quoted Prices in Active Markets For Identical Assets Level 1[Member] | Equity Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member]	'	'
Assets:	'	'
Debt investments held in a rabbi trust for the Deferred Compensation Plan	6,015	5,251
Quoted Prices in Active Markets For Identical Assets Level 1[Member] | Debt Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member]	'	'
Assets:	'	'
Debt investments held in a rabbi trust for the Deferred Compensation Plan	1,390	1,170
Significant Other Observable Inputs Level 2 [Member]	'	'
Assets:	'	'
Total assets	1,641	2,320
Liabilities:	'	'
Long-term debt	79,000	98,000
Total liabilities	84,295	103,063
Significant Other Observable Inputs Level 2 [Member] | Foreign Currency Forward and Option Contracts Included in Other Current Assets [Member]	'	'
Assets:	'	'
Foreign currency forward and option contracts	1,562	2,240
Significant Other Observable Inputs Level 2 [Member] | Guaranteed Investment Certificates [Member]	'	'
Assets:	'	'
Debt investments held in a rabbi trust for the Deferred Compensation Plan	79	80
Significant Other Observable Inputs Level 2 [Member] | Foreign Currency Forward and Option Contracts Included in Other Accrued Expenses and Current Liabilities [Member]	'	'
Liabilities:	'	'
Foreign currency forward and option contracts	$5,295	$5,063

Intangible_Assets_Companys_Pur

Intangible Assets - Company's Purchased Intangible Assets (Detail) (USD $)	6 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	$116,889	$116,893
Accumulated Amortization	-48,182	-40,838
Net Intangibles	68,707	76,055
Weighted Average Amortization Period (years)	'8 years	'8 years
Customer Relationships [Member]	'	'
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	102,771	102,774
Accumulated Amortization	-42,273	-35,873
Net Intangibles	60,498	66,901
Weighted Average Amortization Period (years)	'8 years	'8 years
Trade Name [Member]	'	'
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	11,600	11,600
Accumulated Amortization	-3,466	-2,803
Net Intangibles	8,134	8,797
Weighted Average Amortization Period (years)	'8 years	'8 years
Non-Compete Agreements [Member]	'	'
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	1,219	1,220
Accumulated Amortization	-1,174	-1,009
Net Intangibles	45	211
Weighted Average Amortization Period (years)	'2 years	'2 years
Proprietary Software [Member]	'	'
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	850	850
Accumulated Amortization	-850	-847
Net Intangibles	'	3
Weighted Average Amortization Period (years)	'2 years	'2 years
Favorable Lease Agreement [Member]	'	'
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Intangibles	449	449
Accumulated Amortization	-419	-306
Net Intangibles	$30	$143
Weighted Average Amortization Period (years)	'2 years	'2 years

Intangible_Assets_Estimated_Fu

Intangible Assets - Estimated Future Amortization Expense (Detail) (USD $)	Jun. 30, 2014
In Thousands, unless otherwise specified
Finite Lived Intangible Assets Future Amortization Expense [Abstract]	'
2014 (remaining six months)	$7,187
2015	14,140
2016	14,140
2017	14,140
2018	7,639
2019	7,019
2020 and thereafter	$4,442

Financial_Derivatives_Deferred

Financial Derivatives - Deferred Gains (Losses) and Related Taxes on Cash Flow Hedges (Detail) (USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Derivative Instruments And Hedging Activities Disclosure [Abstract]	'	'
Deferred gains (losses) in AOCI	($1,205)	($2,704)
Tax on deferred gains (losses) in AOCI	-43	169
Deferred gains (losses) in AOCI, net of taxes	-1,248	-2,535
Deferred gains (losses) expected to be reclassified to "Revenues" from AOCI during the next twelve months	($1,205)	'

Financial_Derivatives_Addition

Financial Derivatives - Additional Information (Detail) (USD $)	6 Months Ended
In Millions, unless otherwise specified	Jun. 30, 2014
Derivative Instruments And Hedging Activities Disclosure [Abstract]	'
Maximum period of foreign currency hedge contracts	'180 days
Maximum amount of loss due to credit risk	$1.60

Financial_Derivatives_Outstand

Financial Derivatives - Outstanding Foreign Currency Forward Contracts and Options (Detail) (USD $)	6 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Option Contracts [Member] | Philippine Pesos [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	$69,500	$59,000
Settle Through Date	30-Jun-15	31-Dec-14
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Philippine Pesos [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	2,500	63,300
Settle Through Date	31-Jul-14	31-Jul-14
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Costa Rican Colones [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	39,900	41,600
Settle Through Date	31-May-15	31-Oct-14
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Hungarian Forints [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	1,847	550
Settle Through Date	31-Dec-14	31-Jan-14
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Romanian Leis [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	4,376	619
Settle Through Date	31-Dec-14	31-Jan-14
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Euros [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	51,028	32,657
Settle Through Date	30-Sep-14	30-Sep-14
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Forwards [Member]	'	'
Derivative [Line Items]	'	'
Notional Amount	$63,897	$59,207
Settle Through Date	31-Dec-14	30-Jun-14

Financial_Derivatives_Derivati

Financial Derivatives - Derivative Instruments Fair Value (Detail) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Derivatives, Fair Value [Line Items]	'	'
Derivative Assets	$1,562	$2,240
Derivative Liabilities	5,295	5,063
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Current Assets [Member] | Option Contracts [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Assets	1,342	862
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Accrued Expenses and Current Liabilities [Member] | Option Contracts [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Liabilities	1,867	2,997
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Current Assets [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Assets	154	'
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Accrued Expenses and Current Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Liabilities	1,712	1,720
Derivatives Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Assets	1,496	862
Derivative Liabilities	3,579	4,717
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Current Assets [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Assets	66	1,378
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Accrued Expenses and Current Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Derivative Liabilities	$1,716	$346

Financial_Derivatives_Effect_o

Financial Derivatives - Effect of Company's Derivative Instruments (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Derivative Instruments, Gain (Loss) [Line Items]	'	'	'	'
Gain (Loss) Recognized in AOCI on Derivatives (Effective Portion)	$2,583	($4,858)	($2,381)	($1,708)
Gain (Loss) Reclassified From Accumulated AOCI Into "Revenues" (Effective Portion)	-1,755	68	-4,129	799
Gain (Loss) Recognized in "Revenues" on Derivatives (Ineffective Portion)	-1	-37	-4	-25
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Option Contracts [Member]	'	'	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'	'	'
Gain (Loss) Recognized in AOCI on Derivatives (Effective Portion)	2,475	-4,461	-2,543	-1,744
Gain (Loss) Reclassified From Accumulated AOCI Into "Revenues" (Effective Portion)	-1,755	68	-4,129	799
Gain (Loss) Recognized in "Revenues" on Derivatives (Ineffective Portion)	-1	-37	-4	-25
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member]	'	'	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'	'	'
Gain (Loss) Recognized in AOCI on Derivatives (Effective Portion)	108	-397	162	36
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member]	'	'	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'	'	'
Gain (Loss) Recognized in "Other income and (expense)" on Derivatives	($1,331)	$2,755	($608)	$2,230

Investments_Held_in_Rabbi_Trus2

Investments Held in Rabbi Trust - Investments Held in Rabbi Trust, Classified as Trading (Detail) (Mutual Funds [Member], USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Mutual Funds [Member]	'	'
Schedule of Trading Securities and Other Trading Assets [Line Items]	'	'
Mutual funds, Cost	$5,435	$4,749
Mutual funds, Fair Value	$7,405	$6,421

Investments_Held_in_Rabbi_Trus3

Investments Held in Rabbi Trust - Additional Information (Detail)	Jun. 30, 2014
Equity-Based Securities [Member]	'
Schedule of Trading Securities and Other Trading Assets [Line Items]	'
Mutual funds held in rabbi trust	81.00%
Debt-Based Securities [Member]	'
Schedule of Trading Securities and Other Trading Assets [Line Items]	'
Mutual funds held in rabbi trust	19.00%

Investments_Held_in_Rabbi_Trus4

Investments Held in Rabbi Trust - Components of Investment Income (Losses), Included in Other Income (Expense) in Accompanying Consolidated Statements of Operations (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Investments Debt And Equity Securities [Abstract]	'	'	'	'
Gross realized gains from sale of trading securities	'	$16	$3	$112
Gross realized (losses) from sale of trading securities	'	-5	'	-8
Dividend and interest income	9	8	18	18
Net unrealized holding gains (losses)	204	1	279	196
Net investment income (losses)	$213	$20	$300	$318

Deferred_Revenue_Components_of

Deferred Revenue - Components of Deferred Revenue (Detail) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Deferred Revenue Disclosure [Abstract]	'	'
Future service	$26,133	$25,102
Estimated potential penalties and holdbacks	9,663	9,923
Deferred revenue	$35,796	$35,025

Deferred_Grants_Schedule_of_De

Deferred Grants - Schedule of Deferred Grants, Net of Accumulated Amortization (Detail) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Deferred Grants [Abstract]	'	'
Property grants	$5,867	$6,643
Employment grants	180	146
Total deferred grants	6,047	6,789
Less: Property grants - short-term	'	-6
Less: Employment grants - short-term	-180	-146
Total long-term deferred grants	5,867	6,637
Total deferred grants	$6,047	$6,789

Borrowings_Additional_Informat

Borrowings - Additional Information (Detail) (USD $)

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Jun. 30, 2013

Jun. 30, 2014

Jun. 30, 2013

31-May-12

3-May-12

Jun. 30, 2014

Jun. 30, 2014

Feb. 02, 2010

Jun. 30, 2014

Dec. 31, 2013

Aug. 20, 2012

3-May-12

3-May-12

3-May-12

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2012 Credit Agreement [Member]

2010 Credit Agreement [Member]

Revolving Credit Facility [Member]

Revolving Credit Facility [Member]

Revolving Credit Facility [Member]

Alternate-Currency Sub-Facility [Member]

Swingline Sub-Facility [Member]

Letter of Credit Sub-Facility [Member]

Non-Voting Capital Stock Direct Foreign Subsidiaries [Member]

Voting Capital Stock Direct Foreign Subsidiaries [Member]

Line of Credit Facility [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Maximum borrowing capacity

'

'

'

'

'

'

'

$245,000,000

'

'

$75,000,000

'

'

'

$184,000,000

$10,000,000

$35,000,000

Proceeds from borrowings under credit agreement

'

'

'

'

'

'

'

'

'

'

'

'

'

108,000,000

'

'

'

Line of credit facility, expiration date

'

'

'

'

2-May-17

'

'

'

'

'

'

'

'

'

'

'

'

Varying installments due

'

'

'

'

0

'

'

'

'

'

'

'

'

'

'

'

'

Credit agreement interest rate description

'

'

'

'

'Borrowings under the 2012 Credit Agreement will bear interest at the rates set forth in the Credit Agreement.

'

'

'

'

'

'

'

'

'

'

'

'

Credit agreement customary fees description

'

'

'

'

'The Company is required to pay certain customary fees, including a commitment fee of 0.175%, which is due quarterly in arrears and calculated on the average unused amount of the 2012 Credit Agreement.

'

'

'

'

'

'

'

'

'

'

'

'

Commitment fee

'

'

'

'

0.18%

'

'

'

'

'

'

'

'

'

'

'

'

Percentage of capital stock pledged under credit agreement

'

'

'

'

'

'

'

'

100.00%

65.00%

'

'

'

'

'

'

'

Underwriting fee for credit agreement

'

'

'

'

'

'

900,000

'

'

'

'

'

'

'

'

'

'

Outstanding borrowings

79,000,000

98,000,000

79,000,000

'

79,000,000

'

'

'

'

'

'

79,000,000

98,000,000

'

'

'

'

Average daily utilization of borrowings

'

'

90,200,000

105,800,000

93,300,000

98,500,000

'

'

'

'

'

'

'

'

'

'

'

Interest expense, excluding amortization of deferred loan fees

'

'

$300,000

$400,000

$600,000

$700,000

'

'

'

'

'

'

'

'

'

'

'

Weighted average interest rate

'

'

1.30%

1.50%

1.30%

1.50%

'

'

'

'

'

'

'

'

'

'

'

Borrowings_Components_of_Borro

Borrowings - Components of Borrowings (Detail) (USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Line of Credit Facility [Line Items]	'	'
Total long-term debt	$79,000	$98,000
Revolving Credit Facility [Member]	'	'
Line of Credit Facility [Line Items]	'	'
Revolving credit facility	79,000	98,000
Less: Current portion	0	0
Total long-term debt	$79,000	$98,000

Accumulated_Other_Comprehensiv2

Accumulated Other Comprehensive Income (Loss) - Components of Accumulated Other Comprehensive Income (Loss) (Detail) (USD $)	6 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Dec. 31, 2013
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Beginning balance, accumulated other comprehensive income (loss)	$7,997	$14,856
Pre-tax amount	-4,462	-8,152
Tax (provision) benefit	-158	1,067
Reclassification of (gain) loss to net income	3,972	226
Foreign currency translation	0	0
Ending balance, accumulated other comprehensive income (loss)	7,349	7,997
Foreign Currency Translation Gain (Loss) [Member]	'	'
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Beginning balance, accumulated other comprehensive income (loss)	12,751	16,083
Pre-tax amount	-2,144	-3,465
Foreign currency translation	65	133
Ending balance, accumulated other comprehensive income (loss)	10,672	12,751
Unrealized Gain (Loss) on Net Investment Hedge [Member]	'	'
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Beginning balance, accumulated other comprehensive income (loss)	-3,683	-2,565
Pre-tax amount	162	-1,720
Tax (provision) benefit	-57	602
Ending balance, accumulated other comprehensive income (loss)	-3,578	-3,683
Unrealized Actuarial Gain (Loss) Related to Pension Liability [Member]	'	'
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Beginning balance, accumulated other comprehensive income (loss)	1,150	1,413
Pre-tax amount	26	-136
Tax (provision) benefit	'	16
Reclassification of (gain) loss to net income	-25	-41
Foreign currency translation	20	-102
Ending balance, accumulated other comprehensive income (loss)	1,171	1,150
Unrealized Gain (Loss) on Cash Flow Hedging Instruments [Member]	'	'
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Beginning balance, accumulated other comprehensive income (loss)	-2,535	-570
Pre-tax amount	-2,547	-2,704
Tax (provision) benefit	-101	449
Reclassification of (gain) loss to net income	4,020	321
Foreign currency translation	-85	-31
Ending balance, accumulated other comprehensive income (loss)	-1,248	-2,535
Unrealized Gain (Loss) on Post Retirement Obligation [Member]	'	'
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Beginning balance, accumulated other comprehensive income (loss)	314	495
Pre-tax amount	41	-127
Reclassification of (gain) loss to net income	-23	-54
Ending balance, accumulated other comprehensive income (loss)	$332	$314

Accumulated_Other_Comprehensiv3

Accumulated Other Comprehensive Income (Loss) - Amounts Reclassified to Net Income from Accumulated Other Comprehensive Income (Loss) (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Pre-tax amount	$9,713	$4,908	$24,586	$14,626
Tax (provision) benefit	-1,376	688	-5,936	-2,512
Reclassification of gain (loss) to net income	8,337	5,596	18,650	12,114
Reclassification out of Accumulated Other Comprehensive Income [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Reclassification of gain (loss) to net income	-1,714	118	-3,972	821
Reclassification out of Accumulated Other Comprehensive Income [Member] | Actuarial Gain (Loss) Related to Pension Liability [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Reclassification of gain (loss) to net income	13	19	25	29
Reclassification out of Accumulated Other Comprehensive Income [Member] | Gain (Loss) On Cash Flow Hedging Instruments [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Tax (provision) benefit	17	54	113	-12
Reclassification of gain (loss) to net income	-1,739	85	-4,020	762
Reclassification out of Accumulated Other Comprehensive Income [Member] | Gain (Loss) On Post Retirement Obligation [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Reclassification of gain (loss) to net income	12	14	23	30
Reclassification out of Accumulated Other Comprehensive Income [Member] | Direct Salaries and Related Costs [Member] | Actuarial Gain (Loss) Related to Pension Liability [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Pre-tax amount	13	19	25	29
Reclassification out of Accumulated Other Comprehensive Income [Member] | Revenues [Member] | Gain (Loss) On Cash Flow Hedging Instruments [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Pre-tax amount	-1,756	31	-4,133	774
Reclassification out of Accumulated Other Comprehensive Income [Member] | General and Administrative [Member] | Gain (Loss) On Post Retirement Obligation [Member]	'	'	'	'
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]	'	'	'	'
Pre-tax amount	$12	$14	$23	$30

Income_Taxes_Additional_Inform

Income Taxes - Additional Information (Detail) (USD $)	3 Months Ended		6 Months Ended
In Millions, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013
Income Tax [Line Items]	'	'	'	'	'
Effective rate of tax	14.20%	-14.00%	24.10%	17.20%	'
Statutory federal income tax rate	35.00%	'	35.00%	'	'
Unrecognized tax benefits	$15	'	$15	'	$15
Withholding taxes related to offshore cash movements	'	'	'	2.4	'
Amount of mandatory security deposit paid related to Notice of Objection	17.2	'	17.2	'	17.3
Deferred Charges and Other Assets [Member]	'	'	'	'	'
Income Tax [Line Items]	'	'	'	'	'
Unrecognized tax benefits	4	'	4	'	'
Long-Term Income Tax Liabilities [Member]	'	'	'	'	'
Income Tax [Line Items]	'	'	'	'	'
Unrecognized tax benefits	$11	'	$11	'	$15

Income_Taxes_Summary_of_Signif

Income Taxes - Summary of Significant Tax Jurisdictions Currently under Audit (Detail)	6 Months Ended
	Jun. 30, 2014
Canada [Member]	'
Income Tax Examination [Line Items]	'
Significant tax jurisdictions currently under audit	'2003 to 2009
The Philippines [Member]	'
Income Tax Examination [Line Items]	'
Significant tax jurisdictions currently under audit	'2009 and 2010
United States [Member]	'
Income Tax Examination [Line Items]	'
Significant tax jurisdictions currently under audit	'2011 and 2012

Earnings_Per_Share_Numbers_of_

Earnings Per Share - Numbers of Shares Used in Earnings Per Share Computation (Detail)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Basic:	'	'	'	'
Weighted average common shares outstanding	42,711	42,936	42,726	42,992
Diluted:	'	'	'	'
Dilutive effect of stock options, stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust	99	18	119	19
Total weighted average diluted shares outstanding	42,810	42,954	42,845	43,011
Anti-dilutive shares excluded from the diluted earnings per share calculation	49	7	70	4

Earnings_Per_Share_Additional_

Earnings Per Share - Additional Information (Detail)	3 Months Ended	6 Months Ended
	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Aug. 18, 2011
				2011 Share Repurchase Program [Member]	2011 Share Repurchase Program [Member]
Equity, Class of Treasury Stock [Line Items]	'	'	'	'	'
Maximum amount of shares authorized for repurchase	'	'	'	'	5,000,000
Total Number of Shares Repurchased	272,000	130,000	272,000	3,500,000	'

Earnings_Per_Share_Shares_Repu

Earnings Per Share - Shares Repurchased (Detail) (USD $)	3 Months Ended	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Schedule Of Shares Repurchased [Line Items]	'	'	'
Total Number of Shares Repurchased	272	130	272
Total Cost of Shares Repurchased	$4,294	$2,605	$4,294
Minimum [Member]	'	'	'
Schedule Of Shares Repurchased [Line Items]	'	'	'
Range of Prices Paid Per Share	$15.61	$19.92	$15.61
Maximum [Member]	'	'	'
Schedule Of Shares Repurchased [Line Items]	'	'	'
Range of Prices Paid Per Share	$16	$19.98	$16

Commitments_and_Loss_Contingen2

Commitments and Loss Contingency - Schedule of Future Minimum Rental Payments under Operating Leases (Detail) (USD $)	Jun. 30, 2014
In Thousands, unless otherwise specified
Operating Leases Future Minimum Payments Due [Abstract]	'
2014 (remaining six months)	$928
2015	3,630
2016	3,260
2017	2,501
2018	2,330
2019	1,969
2020 and thereafter	4,907
Total minimum payments required	$19,525

Commitments_and_Loss_Contingen3

Commitments and Loss Contingency - Additional Information (Detail)	6 Months Ended
	Jun. 30, 2014
Minimum [Member]	'
Long-term Purchase Commitment [Line Items]	'
Term of agreements with third party vendors	'One year
Maximum [Member]	'
Long-term Purchase Commitment [Line Items]	'
Term of agreements with third party vendors	'Five years

Commitments_and_Loss_Contingen4

Commitments and Loss Contingency - Schedule of Future Minimum Purchases Remaining under Agreements (Detail) (USD $)	Jun. 30, 2014
In Thousands, unless otherwise specified
Unrecorded Unconditional Purchase Obligation [Abstract]	'
2014 (remaining six months)	$7,850
2015	12,014
2016	10,391
2017	4,345
2018	'
2019	'
2020 and thereafter	'
Total minimum payments required	$34,600

Defined_Benefit_Pension_Plan_a2

Defined Benefit Pension Plan and Postretirement Benefits - Net Periodic Benefit Cost for Pension Plans (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Defined Benefit Plan Accumulated Other Comprehensive Income Before Tax [Abstract]	'	'	'	'
Service cost	$101	$87	$201	$175
Interest cost	31	29	61	58
Recognized actuarial (gains)	-13	-14	-25	-29
Net periodic benefit cost	$119	$102	$237	$204

Defined_Benefit_Pension_Plan_a3

Defined Benefit Pension Plan and Postretirement Benefits - Additional Information (Detail)	3 Months Ended
	Jun. 30, 2014
Pension Plans, Postretirement and Other Employee Benefits [Line Items]	'
Percentage of employer's contribution based on participants contribution	50.00%
Maximum [Member]	'
Pension Plans, Postretirement and Other Employee Benefits [Line Items]	'
Percentage of employer's contribution based on participants compensation	2.00%

Defined_Benefit_Pension_Plan_a4

Defined Benefit Pension Plan and Postretirement Benefits - Company's Contributions to Employee Retirement Savings Plans (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Compensation And Retirement Disclosure [Abstract]	'	'	'	'
401(k) plan contributions	$221	$245	$480	$478

Defined_Benefit_Pension_Plan_a5

Defined Benefit Pension Plan and Postretirement Benefits - Post-Retirement Benefit Obligation and Unrealized Gain (Losses) (Detail) (Split-Dollar Life Insurance Arrangement [Member], USD $)	Jun. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Split-Dollar Life Insurance Arrangement [Member]	'	'
Defined Benefit Plan Disclosure [Line Items]	'	'
Postretirement benefit obligation	$62	$81
Unrealized gains (losses) in AOCI	$332	$314

StockBased_Compensation_StockB

Stock-Based Compensation - Stock-Based Compensation Expense, Income Tax Benefits Related to Stock-Based Compensation and Excess Tax Benefits (Provision) Recorded by Company (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
General and Administrative [Member]	'	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'	'
Stock-based compensation (expense)	($937)	($1,526)	($1,691)	($2,190)
Income Taxes [Member]	'	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'	'
Income tax benefit	328	535	592	767
Additional Paid-in Capital [Member]	'	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'	'
Excess tax benefit (deficiency) from stock-based compensation	($84)	'	($30)	($34)

StockBased_Compensation_Additi

Stock-Based Compensation - Additional Information (Detail) (USD $)

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Dec. 31, 2013

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

20-May-11

Jun. 30, 2014

Jun. 30, 2014

Jun. 30, 2014

Share data in Millions, unless otherwise specified

Deferred Compensation Plan [Member]

2011 Equity Incentive Plan [Member]

2001 Equity Incentive Plan [Member]

Stock Appreciation Rights (SARs) [Member]

Restricted Shares [Member]

Restricted Shares [Member]

Restricted Shares [Member]

Deferred Compensation Plan [Member]

Deferred Compensation Plan [Member]

Deferred Compensation Plan [Member]

Deferred Compensation Plan [Member]

Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member]

Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member]

May 17, 2012 Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member]

May 20, 2011 Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member]

Nonvested Common Stock Share Awards [Member]

Restricted Stock Units [Member]

Restricted Stock Units [Member]

Restricted Stock Units [Member]

President, Executive Vice Presidents and Senior Vice Presidents [Member]

Vice President [Member]

Minimum [Member]

Maximum [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Capitalized stock-based compensation costs

$0

$0

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Number of shares of common stock available under the 2011 Plan

'

'

'

4

'

'

'

'

'

'

'

'

'

'

'

'

'

'

2001 equity incentive plan

'

'

'

'

14-Mar-11

'

'

'

'

'

'

'

'

'

'

'

'

'

Share-based compensation plan expiration

'

'

'

'

'

'10 years

'

'

'

'

'

'

'

'

'

'

'

'

Share-based compensation vesting period

'

'

'

'

'

'One-third on each of the first three anniversaries of the date of grant

'One-third on each of the first three anniversaries of the date of grant

'

'

'

'

'

'

'

'

'

'

'

Weighted average period

'

'

'2 years 4 months 24 days

'

'

'1 year 6 months

'1 year 10 months 24 days

'

'

'

'

'

'

'

'

'

'

'8 months 12 days

Total unrecognized compensation cost

'

'

100,000

'

'

2,400,000

17,800,000

'

'

'

'

'

'

'

'

'

'

500,000

Range of vesting possibilities

'

'

'

'

'

'

'

0.00%

100.00%

'

'

'

'

'

'

'

'

'

Value of initial granted shares of common stock to new non employee director

'

'

'

'

'

'

'

'

'

'

'

'

'

60,000

'

'

'

'

Vesting period of initial granted shares of common stock to new non employee director

'

'

'

'

'

'

'

'

'

'

'

'

'

'Twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each successive third monthly anniversary of the date of grant

'

'

'

'

Value of Annual Retainer to New Non-Employee Director

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

125,000

95,000

'

Annual Retainer payable in cash to New Non Employee Director

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

50,000

50,000

'

Amended vesting period of cash Annual retainer to non-employee chairman and committee members

'

'

'

'

'

'

'

'

'

'

'

'

'

'Vested in four equal quarterly installments, one-fourth on the day following the annual meeting of shareholders, and an additional one-fourth on each successive third monthly anniversary of the date of grant

'

'

'

'

Vesting period of annual granted shares of common stock to non-employee director

'

'

'

'

'

'

'

'

'

'

'

'

'

'Vests in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders, and an additional one-eighth on each successive third monthly anniversary of the date of grant

'

'

'

'

Increased stock component of annual retainer

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

30,000

'

'

Vesting period for the annual equity award

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'1 year

'2 years

'

Amended vesting period of annual granted shares of common stock to non-employee director

'

'

'

'

'

'

'

'

'

'

'

'

'

'Four equal quarterly installments, one-fourth on the date of grant and an additional one-fourth on each successive third monthly anniversary of the date of grant

'

'

'

'

Additional annual cash award to be given to any non employee chairman of board

'

'

'

'

'

'

'

'

'

'

'

'

'

100,000

'

'

'

'

Additional annual cash award to be given to Chairperson of the audit committee

'

'

'

'

'

'

'

'

'

'

'

'

'

20,000

'

'

'

'

Additional annual cash award to be given to audit committee members

'

'

'

'

'

'

'

'

'

'

'

'

'

10,000

'

'

'

'

Annual cash awards for the Chairpersons of the Compensation Committee, Finance Committee and Nominating and Corporate Governance Committee

'

'

'

'

'

'

'

'

'

'

'

'

'

12,500

'

'

'

'

Annual cash awards for the members of the Compensation Committee, Finance Committee and Nominating and Corporate Governance Committee

'

'

'

'

'

'

'

'

'

'

'

'

'

7,500

'

'

'

'

Increased additional annual cash award to Chairperson of Compensation Committee

'

'

'

'

'

'

'

'

'

'

'

'

'

'

15,000

'

'

'

Percentage of contribution in respect of amounts deferred by certain senior management participants

'

'

'

'

'

'

'

'

'

50.00%

'

'

'

'

'

'

'

'

Amounts deferred by certain senior management personnel

'

'

'

'

'

'

'

'

'

'

'

12,000

7,500

'

'

'

'

'

Vesting period of matching contributions and associated earnings

'

'

'

'

'

'

'

'

'

'Over a seven year service period

'

'

'

'

'

'

'

'

Accrued employee compensation and benefits

'

'

'

'

'

'

'

'

'

7,400,000

6,400,000

'

'

'

'

'

'

'

Common stock match associated with the deferred compensation plan carrying value

'

'

'

'

'

'

'

'

'

$1,800,000

$1,600,000

'

'

'

'

'

'

'

StockBased_Compensation_Summar

Stock-Based Compensation - Summary of Assumptions Used to Estimate Fair Value (Detail) (Stock Appreciation Rights (SARs) [Member])	6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013
Stock Appreciation Rights (SARs) [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Expected volatility	38.90%	45.20%
Weighted-average volatility	38.90%	45.20%
Expected dividend rate	0.00%	0.00%
Expected term (in years)	'5 years	'5 years
Risk-free rate	1.70%	0.80%

StockBased_Compensation_Summar1

Stock-Based Compensation - Summary of Stock Appreciation Rights Activity (Detail) (Stock Appreciation Rights (SARs) [Member], USD $)	6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Stock Appreciation Rights (SARs) [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Nonvested Shares, beginning balance	963	'
Granted, Shares	246	318
Exercised, Shares	-70	'
Forfeited or expired, Shares	-155	'
Nonvested Shares, ending balance	984	'
Vested or expected to vest, Shares	984	'
Exercisable, Shares	573	'
Nonvested, Weighted Average Exercise Price, beginning balance	'	'
Granted, Weighted Average Exercise Price	'	'
Exercised, Weighted Average Exercise Price	'	'
Forfeited or expired, Weighted Average Exercised Price	'	'
Nonvested, Weighted Average Exercise price, ending balance	'	'
Vested or expected to vest, Weighted Average Exercise Price	'	'
Exercisable, Weighted Average Exercise Price	'	'
Nonvested, Weighted Average Remaining Contractual Term	'7 years 4 months 24 days	'
Vested or expected to vest, Weighted Average Remaining Contractual Term	'7 years 4 months 24 days	'
Exercisable, Weighted Average Remaining Contractual Term	'6 years 2 months 12 days	'
Outstanding, Aggregate Intrinsic Value	$3,703	'
Vested or expected to vest, Aggregate Intrinsic Value	3,703	'
Exercisable, Aggregate Intrinsic Value	$1,945	'

StockBased_Compensation_Weight

Stock-Based Compensation - Weighted Average Grant Date of SARs Granted and Total Intrinsic Value of SARs Exercised (Detail) (Stock Appreciation Rights (SARs) [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Stock Appreciation Rights (SARs) [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Granted, Shares	246	318
Weighted average grant-date fair value per SAR	$7.20	$6.08
Intrinsic value of SARs exercised	$333	'
Fair value of vested	$1,553	$1,298

StockBased_Compensation_Summar2

Stock-Based Compensation - Summary of Nonvested Stock Appreciation Rights (Detail) (Nonvested Stock Appreciation Rights (SARs) [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014
Nonvested Stock Appreciation Rights (SARs) [Member]	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Nonvested Shares, beginning balance	535
Granted, Shares	246
Vested, Shares	-246
Forfeited or expired, Shares	-124
Nonvested Shares, ending balance	411
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance	$6.17
Granted, Weighted Average Grant-Date Fair Value	$7.20
Vested, Weighted Average Grant-Date Fair Value	$6.31
Forfeited or expired, Weighted Average Grant-Date Fair Value	$6.48
Nonvested, Weighted Average Grant-Date Fair Value, ending balance	$6.61

StockBased_Compensation_Summar3

Stock-Based Compensation - Summary of Nonvested Restricted Shares and Restricted Stock Units (Detail) (Restricted Shares [Member], Restricted Stock Units [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Restricted Shares [Member] | Restricted Stock Units [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Nonvested Shares, beginning balance	1,367	'
Granted, Shares	500	706
Vested, Shares	-57	'
Forfeited or expired, Shares	-601	'
Nonvested Shares, ending balance	1,209	'
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance	$15.96	'
Granted, Weighted Average Grant-Date Fair Value	$19.77	$15.25
Vested, Weighted Average Grant-Date Fair Value	$15.67	'
Forfeited or expired, Weighted Average Grant-Date Fair Value	$17.47	'
Nonvested, Weighted Average Grant-Date Fair Value, ending balance	$16.80	'

StockBased_Compensation_Summar4

Stock-Based Compensation - Summary of Weighted Average Grant-Date Fair Value Granted and Total Fair Value of Restricted Shares and Restricted Stock Units Vested (Detail) (Restricted Shares [Member], Restricted Stock Units [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Restricted Shares [Member] | Restricted Stock Units [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Granted, Shares	500	706
Weighted average grant-date fair value	$19.77	$15.25
Fair value of vested	$895	$366

StockBased_Compensation_Summar5

Stock-Based Compensation - Summary of Nonvested Common Stock Units and Share Awards (Detail) (Nonvested Common Stock Share Awards [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Nonvested Common Stock Share Awards [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Nonvested Shares, beginning balance	9	'
Granted, Shares	36	37
Vested, Shares	-17	'
Forfeited or expired, Shares	'	'
Nonvested Shares, ending balance	28	'
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance	$16.01	'
Granted, Weighted Average Grant-Date Fair Value	$20.15	$16.01
Vested, Weighted Average Grant-Date Fair Value	$17.89	'
Forfeited or expired, Weighted Average Grant-Date Fair Value	'	'
Nonvested, Weighted Average Grant-Date Fair Value, ending balance	$20.16	'

StockBased_Compensation_Summar6

Stock-Based Compensation - Summary of Weighted Average Grant-Date Fair Value of Common Stock Units and Share Awards Granted and Total Fair Value of Common Stock Units and Share Awards Vested (Detail) (Nonvested Common Stock Share Awards [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Nonvested Common Stock Share Awards [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Granted, Shares	36	37
Weighted average grant-date fair value	$20.15	$16.01
Fair value of vested	$310	$369

StockBased_Compensation_Summar7

Stock-Based Compensation - Summary of Nonvested Common Stock (Detail) (Common Stock [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Common Stock [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Nonvested Shares, beginning balance	6	'
Granted, Shares	8	10
Vested, Shares	-7	'
Forfeited or expired, Shares	-1	'
Nonvested Shares, ending balance	6	'
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance	$16.89	'
Granted, Weighted Average Grant-Date Fair Value	$20.43	$15.89
Vested, Weighted Average Grant-Date Fair Value	$20.16	'
Forfeited or expired, Weighted Average Grant-Date Fair Value	$17.08	'
Nonvested, Weighted Average Grant-Date Fair Value, ending balance	$17.46	'

StockBased_Compensation_Summar8

Stock-Based Compensation - Summary of Weighted Average Grant-Date Fair Value of Common Stock Awarded and Cash Used to Settle Company's Obligation under Deferred Compensation (Detail) (Common Stock [Member], USD $)	6 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013
Common Stock [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Granted, Shares	8	10
Weighted average grant-date fair value	$20.43	$15.89
Fair value of vested	$146	$147
Cash used to settle the obligation	$21	$1,014

Segments_and_Geographic_Inform2

Segments and Geographic Information - Additional Information (Detail)	6 Months Ended
	Jun. 30, 2014
	Segment
	Region
Segment Reporting [Abstract]	'
Number of operating regions	2
Number of reportable segments	2

Segments_and_Geographic_Inform3

Segments and Geographic Information - Company's Reportable Segments (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013
Segment Reporting Information [Line Items]	'	'	'	'	'
Revenues	$320,498	$304,735	$644,927	$605,979	'
Percentage of revenues	100.00%	100.00%	100.00%	100.00%	'
Depreciation, net	11,322	10,017	22,620	20,186	'
Amortization of intangibles	3,659	3,713	7,310	7,472	'
Income (loss) from operations	10,427	5,617	24,905	15,494	'
Other income (expense), net	-714	-709	-319	-868	'
Income taxes	-1,376	688	-5,936	-2,512	'
Net income	8,337	5,596	18,650	12,114	'
Total assets	945,949	925,560	945,949	925,560	950,261
Operating Segments [Member] | Americas [Member]	'	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'	'
Revenues	256,663	255,163	517,909	510,377	'
Percentage of revenues	80.10%	83.70%	80.30%	84.20%	'
Depreciation, net	10,107	9,079	20,248	18,257	'
Amortization of intangibles	3,659	3,713	7,310	7,472	'
Income (loss) from operations	21,135	19,221	43,782	38,743	'
Total assets	1,093,003	1,107,110	1,093,003	1,107,110	'
Operating Segments [Member] | EMEA [Member]	'	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'	'
Revenues	63,835	49,572	127,018	95,602	'
Percentage of revenues	19.90%	16.30%	19.70%	15.80%	'
Depreciation, net	1,215	938	2,372	1,929	'
Income (loss) from operations	1,561	-1,924	4,445	-69	'
Total assets	1,444,643	1,363,615	1,444,643	1,363,615	'
Other [Member]	'	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'	'
Income (loss) from operations	-12,269	-11,680	-23,322	-23,180	'
Other income (expense), net	-714	-709	-319	-868	'
Income taxes	-1,376	688	-5,936	-2,512	'
Total assets	($1,591,697)	($1,545,165)	($1,591,697)	($1,545,165)	'

Other_Income_Expense_Schedule_

Other Income (Expense) - Schedule of Other Income (Expense) (Detail) (USD $)	3 Months Ended		6 Months Ended
In Thousands, unless otherwise specified	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Other Nonoperating Income Expense [Abstract]	'	'	'	'
Foreign currency transaction gains (losses)	$759	($2,968)	$631	($2,734)
Gains (losses) on foreign currency derivative instruments not designated as hedges	-1,331	2,755	-608	2,230
Other miscellaneous income (expense)	173	-126	241	290
Other income (expense)	($399)	($339)	$264	($214)

Related_Party_Transactions_Add

Related Party Transactions - Additional Information (Detail) (USD $)	1 Months Ended	3 Months Ended		6 Months Ended
In Millions, unless otherwise specified	Jan. 31, 2008	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Related Party Transactions [Abstract]	'	'	'	'	'
Duration of lease	'20 years	'	'	'	'
Payment to landlord under the lease terms	'	$0.10	$0.10	$0.20	$0.20