Document_and_Entity_Informatio
Document and Entity Information | 3 Months Ended | |
Mar. 31, 2015 | Apr. 23, 2015 | |
Document And Entity Information [Abstract] | ||
Document Type | 10-Q | |
Amendment Flag | FALSE | |
Document Period End Date | 31-Mar-15 | |
Document Fiscal Year Focus | 2015 | |
Document Fiscal Period Focus | Q1 | |
Trading Symbol | SYKE | |
Entity Registrant Name | SYKES ENTERPRISES INC | |
Entity Central Index Key | 1010612 | |
Current Fiscal Year End Date | -19 | |
Entity Filer Category | Large Accelerated Filer | |
Entity Common Stock, Shares Outstanding | 43,368,693 |
Condensed_Consolidated_Balance
Condensed Consolidated Balance Sheets (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Current assets: | ||
Cash and cash equivalents | $214,064 | $215,137 |
Receivables, net | 270,924 | 290,397 |
Prepaid expenses | 14,740 | 14,896 |
Other current assets | 41,765 | 29,656 |
Total current assets | 541,493 | 550,086 |
Property and equipment, net | 104,169 | 109,880 |
Goodwill, net | 190,517 | 193,831 |
Intangibles, net | 56,419 | 60,620 |
Deferred charges and other assets | 26,486 | 30,083 |
Total assets | 919,084 | 944,500 |
Current liabilities: | ||
Accounts payable | 21,349 | 25,523 |
Accrued employee compensation and benefits | 75,621 | 82,072 |
Current deferred income tax liabilities | 249 | 144 |
Income taxes payable | 4,401 | 3,662 |
Deferred revenue | 28,702 | 34,245 |
Other accrued expenses and current liabilities | 22,702 | 22,216 |
Total current liabilities | 153,024 | 167,862 |
Deferred grants | 4,988 | 5,110 |
Long-term debt | 74,000 | 75,000 |
Long-term income tax liabilities | 21,937 | 20,630 |
Other long-term liabilities | 17,209 | 17,680 |
Total liabilities | 271,158 | 286,282 |
Commitments and loss contingency (Note 13) | ||
Shareholders' equity: | ||
Preferred stock, $0.01 par value, 10,000 shares authorized; no shares issued and outstanding | ||
Common stock, $0.01 par value, 200,000 shares authorized; 43,099 and 43,291 shares issued, respectively | 431 | 433 |
Additional paid-in capital | 280,442 | 279,288 |
Retained earnings | 416,153 | 400,514 |
Accumulated other comprehensive income (loss) | -42,390 | -20,561 |
Treasury stock at cost: 358 and 132 shares, respectively | -6,710 | -1,456 |
Total shareholders' equity | 647,926 | 658,218 |
Total liabilities and shareholders' equity | $919,084 | $944,500 |
Condensed_Consolidated_Balance1
Condensed Consolidated Balance Sheets (Parenthetical) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
Statement of Financial Position [Abstract] | ||
Preferred stock, par value | $0.01 | $0.01 |
Preferred stock, shares authorized | 10,000,000 | 10,000,000 |
Preferred stock, shares issued | 0 | 0 |
Preferred stock, shares outstanding | 0 | 0 |
Common stock, par value | $0.01 | $0.01 |
Common stock, shares authorized | 200,000,000 | 200,000,000 |
Common stock, shares issued | 43,099,000 | 43,291,000 |
Treasury stock, shares | 358,000 | 132,000 |
Condensed_Consolidated_Stateme
Condensed Consolidated Statements of Operations (USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Income Statement [Abstract] | ||
Revenues | $323,685 | $324,429 |
Operating expenses: | ||
Direct salaries and related costs | 213,927 | 221,625 |
General and administrative | 72,727 | 73,377 |
Depreciation, net | 11,059 | 11,298 |
Amortization of intangibles | 3,431 | 3,651 |
Total operating expenses | 301,144 | 309,951 |
Income from operations | 22,541 | 14,478 |
Other income (expense): | ||
Interest income | 166 | 231 |
Interest (expense) | -439 | -499 |
Other income (expense) | -829 | 663 |
Total other income (expense) | -1,102 | 395 |
Income before income taxes | 21,439 | 14,873 |
Income taxes | 5,800 | 4,560 |
Net income | $15,639 | $10,313 |
Net income per common share: | ||
Basic | $0.37 | $0.24 |
Diluted | $0.37 | $0.24 |
Weighted average common shares outstanding: | ||
Basic | 42,181 | 42,739 |
Diluted | 42,440 | 42,837 |
Condensed_Consolidated_Stateme1
Condensed Consolidated Statements of Comprehensive Income (Loss) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Statement of Comprehensive Income [Abstract] | ||
Net income | $15,639 | $10,313 |
Other comprehensive income (loss), net of taxes: | ||
Foreign currency translation gain (loss), net of taxes | -27,124 | -5,559 |
Unrealized gain (loss) on net investment hedges, net of taxes | 3,903 | 35 |
Unrealized actuarial gain (loss) related to pension liability, net of taxes | -8 | -21 |
Unrealized gain (loss) on cash flow hedging instruments, net of taxes | 1,415 | -2,742 |
Unrealized gain (loss) on postretirement obligation, net of taxes | -15 | 6 |
Other comprehensive income (loss), net of taxes | -21,829 | -8,281 |
Comprehensive income (loss) | ($6,190) | $2,032 |
Condensed_Consolidated_Stateme2
Condensed Consolidated Statements of Changes in Shareholders Equity (USD $) | Total | Common Stock [Member] | Additional Paid-in Capital [Member] | Retained Earnings [Member] | Accumulated Other Comprehensive Income (Loss) [Member] | Treasury Stock [Member] |
In Thousands | ||||||
Beginning Balance at Dec. 31, 2014 | $658,218 | $433 | $279,288 | $400,514 | ($20,561) | ($1,456) |
Beginning Balance, shares at Dec. 31, 2014 | 43,291 | |||||
Issuance of common stock | 0 | 0 | 0 | 0 | 0 | 0 |
Issuance of common stock, shares | 17 | |||||
Stock-based compensation expense | 1,996 | 1,996 | ||||
Excess tax benefit (deficiency) from stock-based compensation | 169 | 169 | ||||
Net vesting (forfeitures) of common stock and restricted stock under equity award plans | -1,131 | -2 | -1,011 | -118 | ||
Net vesting (forfeitures) of common stock and restricted stock under equity award plans, shares | -209 | |||||
Repurchase of common stock | -5,136 | -5,136 | ||||
Comprehensive income (loss) | -6,190 | 15,639 | -21,829 | |||
Ending Balance at Mar. 31, 2015 | $647,926 | $431 | $280,442 | $416,153 | ($42,390) | ($6,710) |
Ending Balance, shares at Mar. 31, 2015 | 43,099 |
Condensed_Consolidated_Stateme3
Condensed Consolidated Statements of Cash Flows (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Cash flows from operating activities: | ||
Net income | $15,639 | $10,313 |
Adjustments to reconcile net income to net cash provided by operating activities: | ||
Depreciation | 11,255 | 11,539 |
Amortization of intangibles | 3,431 | 3,651 |
Amortization of deferred grants | -199 | -589 |
Unrealized foreign currency transaction (gains) losses, net | -277 | 277 |
Stock-based compensation expense | 1,996 | 754 |
Excess tax (benefit) from stock-based compensation | -169 | -54 |
Deferred income tax provision (benefit) | 2,748 | 3,371 |
Net (gain) loss on disposal of property and equipment | 20 | 48 |
Bad debt expense (reversals) | 74 | 6 |
Unrealized (gains) losses on financial instruments, net | -70 | 950 |
Amortization of deferred loan fees | 65 | 65 |
Other | 54 | -122 |
Changes in assets and liabilities: | ||
Receivables | 8,716 | -7,079 |
Prepaid expenses | -160 | 515 |
Other current assets | -11,391 | -6,182 |
Deferred charges and other assets | 2,144 | 8,329 |
Accounts payable | -26 | 2,537 |
Income taxes receivable / payable | 737 | -868 |
Accrued employee compensation and benefits | -4,174 | -7,545 |
Other accrued expenses and current liabilities | 1,430 | -1,321 |
Deferred revenue | -3,234 | 1,271 |
Other long-term liabilities | 33 | -3,710 |
Net cash provided by operating activities | 28,642 | 16,156 |
Cash flows from investing activities: | ||
Capital expenditures | -10,869 | -11,706 |
Proceeds from sale of property and equipment | 50 | 16 |
Investment in restricted cash | -5 | |
Release of restricted cash | 168 | |
Net cash (used for) investing activities | -10,824 | -11,522 |
Cash flows from financing activities: | ||
Payments of long-term debt | -1,000 | -2,000 |
Excess tax benefit from stock-based compensation | 169 | 54 |
Cash paid for repurchase of common stock | -5,136 | -2,605 |
Proceeds from grants | 49 | 58 |
Shares repurchased for minimum tax withholding on equity awards | -1,131 | -385 |
Net cash (used for) financing activities | -7,049 | -4,878 |
Effects of exchange rates on cash and cash equivalents | -11,842 | -1,243 |
Net increase (decrease) in cash and cash equivalents | -1,073 | -1,487 |
Cash and cash equivalents - beginning | 215,137 | 211,985 |
Cash and cash equivalents - ending | 214,064 | 210,498 |
Supplemental disclosures of cash flow information: | ||
Cash paid during period for interest | 368 | 445 |
Cash paid during period for income taxes | 5,606 | 3,796 |
Non-cash transactions: | ||
Property and equipment additions in accounts payable | 2,070 | 3,916 |
Unrealized gain (loss) on postretirement obligation in accumulated other comprehensive income (loss) | -15 | 6 |
Shares repurchased for minimum tax withholding on common stock and restricted stock under equity awards included in other accrued expenses and current liabilities | $127 |
Overview_and_Basis_of_Presenta
Overview and Basis of Presentation | 3 Months Ended |
Mar. 31, 2015 | |
Accounting Policies [Abstract] | |
Overview and Basis of Presentation | Note 1. Overview and Basis of Presentation |
Business — Sykes Enterprises, Incorporated and consolidated subsidiaries (“SYKES” or the “Company”) provides comprehensive outsourced customer contact management solutions and services in the business process outsourcing arena to companies, primarily within the communications, financial services, technology/consumer, transportation and leisure, and healthcare industries. SYKES provides flexible, high-quality outsourced customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its clients’ customers. Utilizing SYKES’ integrated onshore/offshore global delivery model, SYKES provides its services through multiple communication channels encompassing phone, e-mail, social media, text messaging and chat. SYKES complements its outsourced customer contact management services with various enterprise support services in the United States that encompass services for a company’s internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, SYKES also provides fulfillment services including order processing, payment processing, inventory control, product delivery and product returns handling. The Company has operations in two reportable segments entitled (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, in which the client base is primarily companies in the United States that are using the Company’s services to support their customer management needs; and (2) EMEA, which includes Europe, the Middle East and Africa. | |
Basis of Presentation — The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“generally accepted accounting principles” or “U.S. GAAP”) for interim financial information, the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the three months ended March 31, 2015 are not necessarily indicative of the results that may be expected for any future quarters or the year ending December 31, 2015. For further information, refer to the consolidated financial statements and notes thereto, included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014, as filed with the Securities and Exchange Commission (“SEC”) on February 19, 2015. | |
Principles of Consolidation — The condensed consolidated financial statements include the accounts of SYKES and its wholly-owned subsidiaries and controlled majority-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation. | |
Use of Estimates — The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires the Company to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. | |
Subsequent Events — Subsequent events or transactions have been evaluated through the date and time of issuance of the condensed consolidated financial statements. There were no material subsequent events that required recognition or disclosure in the accompanying condensed consolidated financial statements. | |
New Accounting Standards Not Yet Adopted | |
In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09 “Revenue from Contracts with Customers (Topic 606)” (“ASU 2014-09”). The amendments in ASU 2014-09 outline a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and indicate that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. To achieve this, an entity should identify the contract(s) with a customer, identify the performance obligations in the contract, determine the transaction price, allocate the transaction price to the performance obligations in the contract and recognize revenue when (or as) the entity satisfies a performance obligation. The amendments are effective for annual reporting periods beginning after December 15, 2016, including interim periods within that reporting period. The Company is currently evaluating the impact that the adoption of ASU 2014-09 may have on its financial condition, results of operations and cash flows. | |
In June 2014, the FASB issued ASU 2014-12 “Compensation – Stock Compensation (Topic 718) Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period” (“ASU 2014-12”). The amendments in ASU 2014-12 require that a performance target that affects vesting and that could be achieved after the requisite service period be treated as a performance condition. A reporting entity should apply existing guidance in Accounting Standards Codification (“ASC”) Topic 718, “Compensation — Stock Compensation” (“ASC 718”), as it relates to awards with performance conditions that affect vesting to account for such awards. The amendments are effective for annual periods and interim periods within those annual periods beginning after December 15, 2015. The Company does not expect the adoption of ASU 2014-12 to materially impact its financial condition, results of operations and cash flows. | |
In January 2015, the FASB issued ASU 2015-01 “Income Statement – Extraordinary and Unusual Items (Subtopic 225-20) Simplifying Income Statement Presentation by Eliminating the Concept of Extraordinary Items” (“ASU 2015-01”). This amendment eliminates from U.S. GAAP the concept of extraordinary items as part of the FASB’s initiative to reduce complexity in accounting standards. These amendments are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2015. The Company does not expect the adoption of ASU 2015-01 to materially impact its financial condition, results of operations and cash flows. | |
In February 2015, the FASB issued ASU 2015-02 “Consolidation (Topic 810) Amendments to the Consolidation Analysis)” (“ASU 2015-02”). These amendments are intended to improve targeted areas of the consolidation guidance for legal entities such as limited partnerships, limited liability corporations and securitization structures. These amendments affect the consolidation evaluation for reporting organizations. In addition, the amendments simplify and improve current U.S. GAAP by reducing the number of consolidation models. The amendments are effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2015. The Company does not expect the adoption of ASU 2015-02 to materially impact its financial condition, results of operations and cash flows. | |
In April 2015, the FASB issued ASU 2015-03 “Interest – Imputation of Interest (Subtopic 835-30) Simplifying the Presentation of Debt Issuance Costs” (“ASU 2015-03”). These amendments require that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a direct deduction from the carrying amount of that debt liability, consistent with debt discounts. These amendments are effective for fiscal years beginning after December 15, 2015, and interim periods within those fiscal years. The Company does not expect the adoption of ASU 2015-03 to materially impact its financial condition, results of operations and cash flows. | |
In April 2015, the FASB issued ASU 2015-05 “Intangibles – Goodwill and Other – Internal-Use Software (Subtopic 350-40) Customer’s Accounting for Fees Paid in a Cloud Computing Arrangement” (“ASU 2015-05”). These amendments provide guidance to customers about whether a cloud computing arrangement includes a software license. If a cloud computing arrangement includes a software license, the customer should account for the software license element of the arrangement consistent with the acquisition of other software licenses. If a cloud computing arrangement does not include a software license, the customer should account for the arrangement as a service contract. The new guidance does not change the accounting for a customer’s accounting for service contracts. These amendments are effective for annual periods, including interim periods within those annual periods, beginning after December 15, 2015. The Company does not expect the adoption of ASU 2015-05 to materially impact its financial condition, results of operations and cash flows. | |
New Accounting Standards Recently Adopted | |
In April 2014, the Financial Accounting Standards Board (“FASB”) issued ASU 2014-08 “Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) – Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity” (“ASU 2014-08”). The amendments in ASU 2014-08 indicate that only those disposals of components of an entity that represent a strategic shift that has (or will have) a major effect on an entity’s operations and financial results will be reported as discontinued operations in the financial statements. Currently, a component of an entity that is a reportable segment, an operating segment, a reporting unit, a subsidiary, or an asset group is eligible for discontinued operations presentation. The amendments will be applied to all disposals (or classifications as held for sale) of components of an entity that occur within annual periods beginning on or after December 15, 2014, and interim periods within those years. The adoption of ASU 2014-08 on January 1, 2015 did not have a material impact on the financial condition, results of operations and cash flows of the Company. |
Costs_Associated_with_Exit_or_
Costs Associated with Exit or Disposal Activities | 3 Months Ended | ||||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||||
Restructuring and Related Activities [Abstract] | |||||||||||||||||||||
Costs Associated with Exit or Disposal Activities | Note 2. Costs Associated with Exit or Disposal Activities | ||||||||||||||||||||
During 2011 and 2010, the Company announced several initiatives to streamline excess capacity through targeted seat reductions (the “Exit Plans”) in an on-going effort to manage and optimize capacity utilization. These Exit Plans included, but were not limited to, closing customer contact management centers in The Philippines, the United Kingdom, Ireland and South Africa and consolidating leased space in various locations in the U.S. and the Netherlands. These Exit Plans impacted approximately 800 employees. The Company has paid $14.7 million in cash through March 31, 2015 under these Exit Plans. | |||||||||||||||||||||
The cumulative costs expected and incurred as a result of the Exit Plans were as follows as of March 31, 2015 (in thousands): | |||||||||||||||||||||
Americas | EMEA | EMEA | Americas | Total | |||||||||||||||||
Fourth | Fourth | Fourth | Third | ||||||||||||||||||
Quarter 2011 | Quarter 2011 | Quarter 2010 | Quarter 2010 | ||||||||||||||||||
Exit Plan | Exit Plan | Exit Plan | Exit Plan | ||||||||||||||||||
Lease obligations and facility exit costs | $ | 1,365 | $ | 19 | $ | 1,914 | $ | 6,729 | $ | 10,027 | |||||||||||
Severance and related costs | — | 5,857 | 185 | — | 6,042 | ||||||||||||||||
Legal-related costs | — | 110 | — | — | 110 | ||||||||||||||||
Non-cash impairment charges | 480 | 474 | 159 | 3,847 | 4,960 | ||||||||||||||||
Total | $ | 1,845 | $ | 6,460 | $ | 2,258 | $ | 10,576 | $ | 21,139 | |||||||||||
The following table summarizes the accrued liability associated with the Exit Plans’ exit or disposal activities and related charges for the three months ended March 31, 2015 and 2014 (in thousands): | |||||||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||||||
2015 | 2014 | ||||||||||||||||||||
Beginning accrual | $ | 1,558 | $ | 2,974 | |||||||||||||||||
Lease obligations and facility exit costs | — | — | |||||||||||||||||||
Severance and related costs | — | — | |||||||||||||||||||
Legal-related costs | — | — | |||||||||||||||||||
Cash payments (1) | (212 | ) | (245 | ) | |||||||||||||||||
Other non-cash changes (2) | — | 2 | |||||||||||||||||||
Ending accrual | $ | 1,346 | $ | 2,731 | |||||||||||||||||
(1) | Related to lease obligations and facility exit costs. | ||||||||||||||||||||
(2) | Effect of foreign currency translation. | ||||||||||||||||||||
Restructuring Liability Classification | |||||||||||||||||||||
The following table summarizes the Company’s short-term and long-term accrued liabilities associated with its exit and disposal activities, by plan, as of March 31, 2015 and December 31, 2014 (in thousands): | |||||||||||||||||||||
Americas | EMEA | EMEA | Americas | Total | |||||||||||||||||
Fourth | Fourth | Fourth | Third | ||||||||||||||||||
Quarter 2011 | Quarter 2011 | Quarter 2010 | Quarter 2010 | ||||||||||||||||||
Exit Plan | Exit Plan | Exit Plan | Exit Plan | ||||||||||||||||||
March 31, 2015 | |||||||||||||||||||||
Short-term accrued restructuring liability (1) | $ | 139 | $ | — | $ | — | $ | 479 | $ | 618 | |||||||||||
Long-term accrued restructuring liability (2) | 159 | — | — | 569 | 728 | ||||||||||||||||
Ending accrual at March 31, 2015 | $ | 298 | $ | — | $ | — | $ | 1,048 | $ | 1,346 | |||||||||||
December 31, 2014 | |||||||||||||||||||||
Short-term accrued restructuring liability (1) | $ | 109 | $ | — | $ | — | $ | 521 | $ | 630 | |||||||||||
Long-term accrued restructuring liability (2) | 203 | — | — | 725 | 928 | ||||||||||||||||
Ending accrual at December 31, 2014 | $ | 312 | $ | — | $ | — | $ | 1,246 | $ | 1,558 | |||||||||||
(1) | Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||
(2) | Included in “Other long-term liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||
The remaining restructuring liability relates to future rent obligations to be paid through the remainder of the lease terms, the last of which ends in February 2017. |
Fair_Value
Fair Value | 3 Months Ended | ||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||
Fair Value Disclosures [Abstract] | |||||||||||||||||||
Fair Value | Note 3. Fair Value | ||||||||||||||||||
ASC 820 “Fair Value Measurements and Disclosures” (“ASC 820”) requires disclosure about how fair value is determined for assets and liabilities and establishes a hierarchy for which these assets and liabilities must be grouped, based on significant levels of observable or unobservable inputs. Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’s market assumptions. This hierarchy requires the use of observable market data when available. These two types of inputs have created the following fair value hierarchy: | |||||||||||||||||||
• | Level 1 — Quoted prices for identical instruments in active markets. | ||||||||||||||||||
• | Level 2 — Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets. | ||||||||||||||||||
• | Level 3 — Valuations derived from valuation techniques in which one or more significant inputs or significant value drivers are unobservable. | ||||||||||||||||||
Fair Value of Financial Instruments — The following methods and assumptions were used to estimate the fair value of each class of financial instruments for which it is practicable to estimate that value: | |||||||||||||||||||
• | Cash, Short-Term and Other Investments, Investments Held in Rabbi Trust and Accounts Payable — The carrying values for cash, short-term and other investments, investments held in rabbi trust and accounts payable approximate their fair values. | ||||||||||||||||||
• | Foreign Currency Forward Contracts and Options — Foreign currency forward contracts and options, including premiums paid on options, are recognized at fair value based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions, including adjustments for credit risk. | ||||||||||||||||||
• | Long-Term Debt — The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates. | ||||||||||||||||||
Fair Value Measurements — ASC 820 defines fair value, establishes a framework for measuring fair value in accordance with generally accepted accounting principles and expands disclosures about fair value measurements. ASC 820-10-20 clarifies that fair value is an exit price, representing the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants. | |||||||||||||||||||
ASC 825 “Financial Instruments” (“ASC 825”) permits an entity to measure certain financial assets and financial liabilities at fair value with changes in fair value recognized in earnings each period. The Company has not elected to use the fair value option permitted under ASC 825 for any of its financial assets and financial liabilities that are not already recorded at fair value. | |||||||||||||||||||
Determination of Fair Value — The Company generally uses quoted market prices (unadjusted) in active markets for identical assets or liabilities that the Company has the ability to access to determine fair value, and classifies such items in Level 1. Fair values determined by Level 2 inputs utilize inputs other than quoted market prices included in Level 1 that are observable for the asset or liability, either directly or indirectly. Level 2 inputs include quoted market prices in active markets for similar assets or liabilities, and inputs other than quoted market prices that are observable for the asset or liability. Level 3 inputs are unobservable inputs for the asset or liability, and include situations where there is little, if any, market activity for the asset or liability. | |||||||||||||||||||
If quoted market prices are not available, fair value is based upon internally developed valuation techniques that use, where possible, current market-based or independently sourced market parameters, such as interest rates, currency rates, etc. Assets or liabilities valued using such internally generated valuation techniques are classified according to the lowest level input or value driver that is significant to the valuation. Thus, an item may be classified in Level 3 even though there may be some significant inputs that are readily observable. | |||||||||||||||||||
The following section describes the valuation methodologies used by the Company to measure assets and liabilities at fair value on a recurring basis, including an indication of the level in the fair value hierarchy in which each asset or liability is generally classified. | |||||||||||||||||||
Money Market and Open-End Mutual Funds — The Company uses quoted market prices in active markets to determine the fair value of money market and open-end mutual funds, which are classified in Level 1 of the fair value hierarchy. | |||||||||||||||||||
Foreign Currency Forward Contracts and Options — The Company enters into foreign currency forward contracts and options over the counter and values such contracts using quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions, including adjustments for credit risk. The key inputs include forward or option foreign currency exchange rates and interest rates. These items are classified in Level 2 of the fair value hierarchy. | |||||||||||||||||||
Investments Held in Rabbi Trust — The investment assets of the rabbi trust are valued using quoted market prices in active markets, which are classified in Level 1 of the fair value hierarchy. For additional information about the deferred compensation plan, refer to Note 6, Investments Held in Rabbi Trust, and Note 15, Stock-Based Compensation. | |||||||||||||||||||
Guaranteed Investment Certificates — Guaranteed investment certificates, with variable interest rates linked to the prime rate, approximate fair value due to the automatic ability to re-price with changes in the market; such items are classified in Level 2 of the fair value hierarchy. | |||||||||||||||||||
The Company’s assets and liabilities measured at fair value on a recurring basis subject to the requirements of ASC 820 consist of the following (in thousands): | |||||||||||||||||||
Fair Value Measurements at March 31, 2015 Using: | |||||||||||||||||||
Balance at | Quoted Prices | Significant | Significant | ||||||||||||||||
March 31, 2015 | in Active | Other | Unobservable | ||||||||||||||||
Markets For | Observable | Inputs | |||||||||||||||||
Identical Assets | Inputs | ||||||||||||||||||
Level (1) | Level (2) | Level (3) | |||||||||||||||||
Assets: | |||||||||||||||||||
Money market funds and open-end mutual funds included in “Cash and cash equivalents” | -1 | $ | 91,607 | $ | 91,607 | $ | — | $ | — | ||||||||||
Money market funds and open-end mutual funds included in “Deferred charges and other assets” | -1 | 11 | 11 | — | — | ||||||||||||||
Foreign currency forward and option contracts included in “Other current assets” | -2 | 12,855 | — | 12,855 | — | ||||||||||||||
Equity investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 6,045 | 6,045 | — | — | ||||||||||||||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 1,517 | 1,517 | — | — | ||||||||||||||
Guaranteed investment certificates | -4 | 79 | — | 79 | — | ||||||||||||||
$ | 112,114 | $ | 99,180 | $ | 12,934 | $ | — | ||||||||||||
Liabilities: | |||||||||||||||||||
Long-term debt | -5 | $ | 74,000 | $ | — | $ | 74,000 | $ | — | ||||||||||
Foreign currency forward and option contracts included in “Other accrued expenses and current liabilities” | -2 | 419 | — | 419 | — | ||||||||||||||
$ | 74,419 | $ | — | $ | 74,419 | $ | — | ||||||||||||
Fair Value Measurements at December 31, 2014 Using: | |||||||||||||||||||
Balance at | Quoted Prices | Significant | Significant | ||||||||||||||||
December 31, 2014 | in Active | Other | Unobservable | ||||||||||||||||
Markets For | Observable | Inputs | |||||||||||||||||
Identical Assets | Inputs | ||||||||||||||||||
Level (1) | Level (2) | Level (3) | |||||||||||||||||
Assets: | |||||||||||||||||||
Money market funds and open-end mutual funds included in “Cash and cash equivalents” | -1 | $ | 100,915 | $ | 100,915 | $ | — | $ | — | ||||||||||
Money market funds and open-end mutual funds included in “Deferred charges and other assets” | -1 | 10 | 10 | — | — | ||||||||||||||
Foreign currency forward and option contracts included in “Other current assets” | -2 | 1,489 | — | 1,489 | — | ||||||||||||||
Foreign currency forward contracts included in “Deferred charges and other assets” | -2 | 4,060 | — | 4,060 | — | ||||||||||||||
Equity investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 5,589 | 5,589 | — | — | ||||||||||||||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 1,363 | 1,363 | — | — | ||||||||||||||
Guaranteed investment certificates | -4 | 79 | — | 79 | — | ||||||||||||||
$ | 113,505 | $ | 107,877 | $ | 5,628 | $ | — | ||||||||||||
Liabilities: | |||||||||||||||||||
Long-term debt | -5 | $ | 75,000 | $ | — | $ | 75,000 | $ | — | ||||||||||
Foreign currency forward and option contracts included in “Other accrued expenses and current liabilities” | -2 | 1,261 | — | 1,261 | — | ||||||||||||||
$ | 76,261 | $ | — | $ | 76,261 | $ | — | ||||||||||||
(1) | In the accompanying Condensed Consolidated Balance Sheet. | ||||||||||||||||||
(2) | In the accompanying Condensed Consolidated Balance Sheet. See Note 5, Financial Derivatives. | ||||||||||||||||||
(3) | Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheet. See Note 6, Investments Held in Rabbi Trust. | ||||||||||||||||||
(4) | Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheet. | ||||||||||||||||||
(5) | The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates. See Note 9, Borrowings. | ||||||||||||||||||
Certain assets, under certain conditions, are measured at fair value on a nonrecurring basis utilizing Level 3 inputs, like those associated with acquired businesses, including goodwill, other intangible assets and other long-lived assets. For these assets, measurement at fair value in periods subsequent to their initial recognition would be applicable if these assets were determined to be impaired. The adjusted carrying values for assets measured at fair value on a nonrecurring basis (no liabilities) subject to the requirements of ASC 820 were not material at March 31, 2015 and December 31, 2014. |
Intangible_Assets
Intangible Assets | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Goodwill and Intangible Assets Disclosure [Abstract] | |||||||||||||||||
Intangible Assets | Note 4. Intangible Assets | ||||||||||||||||
The following table presents the Company’s purchased intangible assets as of March 31, 2015 (in thousands): | |||||||||||||||||
Gross Intangibles | Accumulated | Net Intangibles | Weighted Average | ||||||||||||||
Amortization | Amortization | ||||||||||||||||
Period (years) | |||||||||||||||||
Customer relationships | $ | 99,038 | $ | (49,759 | ) | $ | 49,279 | 8 | |||||||||
Trade name | 11,600 | (4,460 | ) | 7,140 | 8 | ||||||||||||
Non-compete agreements | 1,199 | (1,199 | ) | — | 2 | ||||||||||||
Proprietary software | 850 | (850 | ) | — | 2 | ||||||||||||
Favorable lease agreement | 449 | (449 | ) | — | 2 | ||||||||||||
$ | 113,136 | $ | (56,717 | ) | $ | 56,419 | 8 | ||||||||||
The following table presents the Company’s purchased intangible assets as of December 31, 2014 (in thousands): | |||||||||||||||||
Gross Intangibles | Accumulated | Net Intangibles | Weighted Average | ||||||||||||||
Amortization | Amortization | ||||||||||||||||
Period (years) | |||||||||||||||||
Customer relationships | $ | 100,719 | $ | (47,571 | ) | $ | 53,148 | 8 | |||||||||
Trade name | 11,600 | (4,128 | ) | 7,472 | 8 | ||||||||||||
Non-compete agreements | 1,209 | (1,209 | ) | — | 2 | ||||||||||||
Proprietary software | 850 | (850 | ) | — | 2 | ||||||||||||
Favorable lease agreement | 449 | (449 | ) | — | 2 | ||||||||||||
$ | 114,827 | $ | (54,207 | ) | $ | 60,620 | 8 | ||||||||||
The Company’s estimated future amortization expense for the succeeding years relating to the purchased intangible assets resulting from acquisitions completed prior to March 31, 2015, is as follows (in thousands): | |||||||||||||||||
Years Ending December 31, | Amount | ||||||||||||||||
2015 (remaining nine months) | $ | 10,243 | |||||||||||||||
2016 | 13,674 | ||||||||||||||||
2017 | 13,674 | ||||||||||||||||
2018 | 7,500 | ||||||||||||||||
2019 | 6,910 | ||||||||||||||||
2020 | 4,418 | ||||||||||||||||
2021 and thereafter | — |
Financial_Derivatives
Financial Derivatives | 3 Months Ended | ||||||||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||||||||
Derivative Instruments and Hedging Activities Disclosure [Abstract] | |||||||||||||||||||||||||
Financial Derivatives | Note 5. Financial Derivatives | ||||||||||||||||||||||||
Cash Flow Hedges – The Company has derivative assets and liabilities relating to outstanding forward contracts and options, designated as cash flow hedges, as defined under ASC 815 “Derivatives and Hedging” (“ASC 815”), consisting of Philippine Peso, Costa Rican Colon, Hungarian Forint and Romanian Leu contracts. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. | |||||||||||||||||||||||||
The deferred gains (losses) and related taxes on the Company’s cash flow hedges recorded in “Accumulated other comprehensive income (loss)” (“AOCI”) in the accompanying Condensed Consolidated Balance Sheets are as follows (in thousands): | |||||||||||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||||||||||
Deferred gains (losses) in AOCI | $ | 1,323 | $ | (157 | ) | ||||||||||||||||||||
Tax on deferred gains (losses) in AOCI | (19 | ) | 46 | ||||||||||||||||||||||
Deferred gains (losses) in AOCI, net of taxes | $ | 1,304 | $ | (111 | ) | ||||||||||||||||||||
Deferred gains (losses) expected to be reclassified to “Revenues” from AOCI during the next twelve months | $ | 1,323 | |||||||||||||||||||||||
Deferred gains (losses) and other future reclassifications from AOCI will fluctuate with movements in the underlying market price of the forward contracts and options. | |||||||||||||||||||||||||
Net Investment Hedge – During the three months ended March 31, 2015 and 2014, the Company entered into foreign exchange forward contracts to hedge its net investment in a foreign operation, as defined under ASC 815. The purpose of these derivative instruments is to protect the Company’s interests against the risk that the net assets of certain foreign subsidiaries will be adversely affected by changes in exchange rates and economic exposures related to the Company’s foreign currency-based investments in these subsidiaries. | |||||||||||||||||||||||||
Non-Designated Hedges – The Company also periodically enters into foreign currency hedge contracts that are not designated as hedges as defined under ASC 815. The purpose of these derivative instruments is to protect the Company’s interests against adverse foreign currency moves pertaining to intercompany receivables and payables, and other assets and liabilities that are denominated in currencies other than the Company’s subsidiaries’ functional currencies. These contracts generally do not exceed 180 days in duration. | |||||||||||||||||||||||||
The Company had the following outstanding foreign currency forward contracts and options (in thousands): | |||||||||||||||||||||||||
As of March 31, 2015 | As of December 31, 2014 | ||||||||||||||||||||||||
Contract Type | Notional | Settle Through | Notional | Settle Through | |||||||||||||||||||||
Amount in | Date | Amount in | Date | ||||||||||||||||||||||
USD | USD | ||||||||||||||||||||||||
Cash flow hedges: (1) | |||||||||||||||||||||||||
Options: | |||||||||||||||||||||||||
Philippine Pesos | $ | 90,900 | February 2016 | $ | 73,000 | December 2015 | |||||||||||||||||||
Forwards: | |||||||||||||||||||||||||
Philippine Pesos | — | — | 9,000 | Mar-15 | |||||||||||||||||||||
Costa Rican Colones | 52,700 | December 2015 | 51,600 | Oct-15 | |||||||||||||||||||||
Hungarian Forints | 2,011 | Dec-15 | — | — | |||||||||||||||||||||
Romanian Leis | 7,173 | Dec-15 | 10,414 | Dec-15 | |||||||||||||||||||||
Net investment hedges: (2) | |||||||||||||||||||||||||
Forwards: | |||||||||||||||||||||||||
Euros | 63,470 | Mar-16 | 51,648 | Mar-16 | |||||||||||||||||||||
Non-designated hedges: (3) | |||||||||||||||||||||||||
Forwards | 55,035 | Jun-15 | 64,541 | Mar-15 | |||||||||||||||||||||
(1) | Cash flow hedge as defined under ASC 815. Purpose is to protect against the risk that eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. | ||||||||||||||||||||||||
(2) | Net investment hedge as defined under ASC 815. Purpose is to protect against the risk that the net assets of certain of our international subsidiaries will be adversely affected by changes in exchange rates and economic exposures related to our foreign currency-based investments in these subsidiaries. | ||||||||||||||||||||||||
(3) | Foreign currency hedge contract not designated as a hedge as defined under ASC 815. Purpose is to reduce the effects on the Company’s operating results and cash flows from fluctuations caused by volatility in currency exchange rates, primarily related to intercompany loan payments and cash held in non-functional currencies. | ||||||||||||||||||||||||
Master netting agreements exist with each respective counterparty to reduce credit risk by permitting net settlement of derivative positions. In the event of default by the Company or one of its counterparties, these agreements include a set-off clause that provides the non-defaulting party the right to net settle all derivative transactions, regardless of the currency and settlement date. The maximum amount of loss due to credit risk that, based on gross fair value, the Company would incur if parties to the derivative transactions that make up the concentration failed to perform according to the terms of the contracts was $12.9 million and $5.5 million as of March 31, 2015 and December 31, 2014, respectively. After consideration of these netting arrangements and offsetting positions by counterparty, the total net settlement amount as it relates to these positions are asset positions of $12.4 million and $4.4 million as of March 31, 2015 and December 31, 2014, respectively, and a liability position of $0.1 million as of December 31, 2014 (none at March 31, 2015). | |||||||||||||||||||||||||
Although legally enforceable master netting arrangements exist between the Company and each counterparty, the Company has elected to present the derivative assets and derivative liabilities on a gross basis in the accompanying Condensed Consolidated Balance Sheets. Additionally, the Company is not required to pledge, nor is it entitled to receive, cash collateral related to these derivative transactions. | |||||||||||||||||||||||||
The following tables present the fair value of the Company’s derivative instruments included in the accompanying Condensed Consolidated Balance Sheets (in thousands): | |||||||||||||||||||||||||
Derivative Assets | |||||||||||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||||||||||
Fair Value | Fair Value | ||||||||||||||||||||||||
Derivatives designated as cash flow hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward and option contracts (1) | $ | 2,238 | $ | 974 | |||||||||||||||||||||
Derivatives designated as net investment hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts (1) | 10,419 | — | |||||||||||||||||||||||
Foreign currency forward contracts (2) | — | 4,060 | |||||||||||||||||||||||
12,657 | 5,034 | ||||||||||||||||||||||||
Derivatives not designated as hedging instruments under | |||||||||||||||||||||||||
ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts (1) | 198 | 515 | |||||||||||||||||||||||
Total derivative assets | $ | 12,855 | $ | 5,549 | |||||||||||||||||||||
Derivative Liabilities | |||||||||||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||||||||||
Fair Value | Fair Value | ||||||||||||||||||||||||
Derivatives designated as cash flow hedging instruments | |||||||||||||||||||||||||
under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward and option contracts (3) | $ | 9 | $ | 406 | |||||||||||||||||||||
Derivatives not designated as hedging instruments under | |||||||||||||||||||||||||
ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts (3) | 410 | 855 | |||||||||||||||||||||||
Total derivative liabilities | $ | 419 | $ | 1,261 | |||||||||||||||||||||
(1) | Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||||||
(2) | Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||||||
(3) | Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||||||
The following tables present the effect of the Company’s derivative instruments included in the accompanying Condensed Consolidated Financial Statements for the three months ended March 31, 2015 and 2014 (in thousands): | |||||||||||||||||||||||||
Gain (Loss) Recognized | Gain (Loss) Reclassified | Gain (Loss) Recognized in | |||||||||||||||||||||||
in AOCI on Derivatives | From Accumulated AOCI | “Revenues” on Derivatives | |||||||||||||||||||||||
(Effective Portion) | Into “Revenues” | (Ineffective Portion) | |||||||||||||||||||||||
(Effective Portion) | |||||||||||||||||||||||||
March 31, | March 31, | March 31, | |||||||||||||||||||||||
2015 | 2014 | 2015 | 2014 | 2015 | 2014 | ||||||||||||||||||||
Derivatives designated as cash flow hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward and option contracts | $ | 2,055 | $ | (5,018 | ) | $ | 589 | $ | (2,374 | ) | $ | 1 | $ | (3 | ) | ||||||||||
Derivatives designated as net investment hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts | 6,358 | 54 | — | — | — | — | |||||||||||||||||||
$ | 8,413 | $ | (4,964 | ) | $ | 589 | $ | (2,374 | ) | $ | 1 | $ | (3 | ) | |||||||||||
Gain (Loss) Recognized | |||||||||||||||||||||||||
in “Other income and | |||||||||||||||||||||||||
(expense)” on | |||||||||||||||||||||||||
Derivatives | |||||||||||||||||||||||||
March 31, | |||||||||||||||||||||||||
2015 | 2014 | ||||||||||||||||||||||||
Derivatives not designated as hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts | $ | (164 | ) | $ | 723 | ||||||||||||||||||||
Investments_Held_in_Rabbi_Trus
Investments Held in Rabbi Trust | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Investments, Debt and Equity Securities [Abstract] | |||||||||||||||||
Investments Held in Rabbi Trust | Note 6. Investments Held in Rabbi Trust | ||||||||||||||||
The Company’s investments held in rabbi trust, classified as trading securities and included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets, at fair value, consist of the following (in thousands): | |||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||
Cost | Fair Value | Cost | Fair Value | ||||||||||||||
Mutual funds | $ | 5,656 | $ | 7,562 | $ | 5,160 | $ | 6,952 | |||||||||
The mutual funds held in rabbi trust were 80% equity-based and 20% debt-based as of March 31, 2015. Net investment income (losses), included in “Other income (expense)” in the accompanying Condensed Consolidated Statements of Operations consists of the following (in thousands): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Gross realized gains from sale of trading securities | $ | 3 | $ | 3 | |||||||||||||
Gross realized (losses) from sale of trading securities | (1 | ) | — | ||||||||||||||
Dividend and interest income | 5 | 9 | |||||||||||||||
Net unrealized holding gains (losses) | 123 | 75 | |||||||||||||||
Net investment income (losses) | $ | 130 | $ | 87 | |||||||||||||
Deferred_Revenue
Deferred Revenue | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Deferred Revenue Disclosure [Abstract] | |||||||||
Deferred Revenue | Note 7. Deferred Revenue | ||||||||
The components of deferred revenue consist of the following (in thousands): | |||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Future service | $ | 21,525 | $ | 25,222 | |||||
Estimated potential penalties and holdbacks | 7,177 | 9,023 | |||||||
$ | 28,702 | $ | 34,245 | ||||||
Deferred_Grants
Deferred Grants | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Text Block [Abstract] | |||||||||
Deferred Grants | Note 8. Deferred Grants | ||||||||
The components of deferred grants, net of accumulated amortization, consist of the following (in thousands): | |||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Property grants | $ | 4,988 | $ | 5,110 | |||||
Employment grants | 230 | 207 | |||||||
Total deferred grants | 5,218 | 5,317 | |||||||
Less: Property grants - short-term (1) | — | — | |||||||
Less: Employment grants - short-term (1) | (230 | ) | (207 | ) | |||||
Total long-term deferred grants (2) | $ | 4,988 | $ | 5,110 | |||||
(1) | Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||
(2) | Included in “Deferred grants” in the accompanying Condensed Consolidated Balance Sheets. |
Borrowings
Borrowings | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Debt Disclosure [Abstract] | |||||||||
Borrowings | Note 9. Borrowings | ||||||||
On May 3, 2012, the Company entered into a $245 million revolving credit facility (the “2012 Credit Agreement”) with a group of lenders and KeyBank National Association, as Lead Arranger, Sole Book Runner and Administrative Agent (“KeyBank”). The 2012 Credit Agreement replaced the Company’s previous $75 million revolving credit facility dated February 2, 2010, as amended, which agreement was terminated simultaneous with entering into the 2012 Credit Agreement. The 2012 Credit Agreement is subject to certain borrowing limitations and includes certain customary financial and restrictive covenants. | |||||||||
The 2012 Credit Agreement includes a $184 million alternate-currency sub-facility, a $10 million swingline sub-facility and a $35 million letter of credit sub-facility, and may be used for general corporate purposes including acquisitions, share repurchases, working capital support and letters of credit, subject to certain limitations. The Company is not currently aware of any inability of its lenders to provide access to the full commitment of funds that exist under the revolving credit facility, if necessary. However, there can be no assurance that such facility will be available to the Company, even though it is a binding commitment of the financial institutions. | |||||||||
Borrowings consist of the following (in thousands): | |||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Revolving credit facility | $ | 74,000 | $ | 75,000 | |||||
Less: Current portion | — | — | |||||||
Total long-term debt | $ | 74,000 | $ | 75,000 | |||||
The 2012 Credit Agreement matures on May 2, 2017 and has no varying installments due. | |||||||||
Borrowings under the 2012 Credit Agreement will bear interest at the rates set forth in the Credit Agreement. In addition, the Company is required to pay certain customary fees, including a commitment fee of 0.175%, which is due quarterly in arrears and calculated on the average unused amount of the 2012 Credit Agreement. | |||||||||
The 2012 Credit Agreement is guaranteed by all of the Company’s existing and future direct and indirect material U.S. subsidiaries and secured by a pledge of 100% of the non-voting and 65% of the voting capital stock of all the direct foreign subsidiaries of the Company and those of the guarantors. | |||||||||
In May 2012, the Company paid an underwriting fee of $0.9 million for the 2012 Credit Agreement, which is deferred and amortized over the term of the loan. The 2012 Credit Agreement had an average daily utilization of $74.3 million and $96.3 million during the three months ended March 31, 2015 and 2014, respectively. During the three months ended March 31, 2015 and 2014, the related interest expense, excluding amortization of deferred loan fees, under our credit agreement was $0.2 million and $0.3 million, respectively, which represented weighted average interest rates of 1.3% and 1.3%, respectively. |
Accumulated_Other_Comprehensiv
Accumulated Other Comprehensive Income (Loss) | 3 Months Ended | ||||||||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||||||||
Equity [Abstract] | |||||||||||||||||||||||||
Accumulated Other Comprehensive Income (Loss) | Note 10. Accumulated Other Comprehensive Income (Loss) | ||||||||||||||||||||||||
The Company presents data in the Condensed Consolidated Statements of Changes in Shareholders’ Equity in accordance with ASC 220 “Comprehensive Income” (“ASC 220”). ASC 220 establishes rules for the reporting of comprehensive income (loss) and its components. The components of accumulated other comprehensive income (loss) consist of the following (in thousands): | |||||||||||||||||||||||||
Foreign | Unrealized | Unrealized | Unrealized | Unrealized | Total | ||||||||||||||||||||
Currency | Gain (Loss) | Actuarial Gain | Gain | Gain | |||||||||||||||||||||
Translation | on Net | (Loss) Related | (Loss) on | (Loss) on | |||||||||||||||||||||
Gain (Loss) | Investment | to Pension | Cash Flow | Post | |||||||||||||||||||||
Hedge | Liability | Hedging | Retirement | ||||||||||||||||||||||
Instruments | Obligation | ||||||||||||||||||||||||
Balance at January 1, 2014 | $ | 12,751 | $ | (3,683 | ) | $ | 1,150 | $ | (2,535 | ) | $ | 314 | $ | 7,997 | |||||||||||
Pre-tax amount | (34,947 | ) | 6,344 | (50 | ) | (2,790 | ) | 77 | (31,366 | ) | |||||||||||||||
Tax (provision) benefit | — | (2,385 | ) | 57 | (17 | ) | — | (2,345 | ) | ||||||||||||||||
Reclassification of (gain) loss to net income | — | — | (35 | ) | 5,237 | (49 | ) | 5,153 | |||||||||||||||||
Foreign currency translation | 120 | — | (114 | ) | (6 | ) | — | — | |||||||||||||||||
Balance at December 31, 2014 | (22,076 | ) | 276 | 1,008 | (111 | ) | 342 | (20,561 | ) | ||||||||||||||||
Pre-tax amount | (27,107 | ) | 6,358 | — | 2,055 | (1 | ) | (18,695 | ) | ||||||||||||||||
Tax (provision) benefit | — | (2,455 | ) | — | (58 | ) | — | (2,513 | ) | ||||||||||||||||
Reclassification of (gain) loss to net income | — | — | (11 | ) | (596 | ) | (14 | ) | (621 | ) | |||||||||||||||
Foreign currency translation | (17 | ) | — | 3 | 14 | — | — | ||||||||||||||||||
Balance at March 31, 2015 | $ | (49,200 | ) | $ | 4,179 | $ | 1,000 | $ | 1,304 | $ | 327 | $ | (42,390 | ) | |||||||||||
The following table summarizes the amounts reclassified to net income from accumulated other comprehensive income (loss) and the associated line item in the accompanying Condensed Consolidated Statements of Operations (in thousands): | |||||||||||||||||||||||||
Three Months Ended | Statements of Operations | ||||||||||||||||||||||||
March 31, | Location | ||||||||||||||||||||||||
2015 | 2014 | ||||||||||||||||||||||||
Actuarial Gain (Loss) Related to Pension Liability: (1) | |||||||||||||||||||||||||
Pre-tax amount | $ | 11 | $ | 12 | Direct salaries and related costs | ||||||||||||||||||||
Tax (provision) benefit | — | — | Income taxes | ||||||||||||||||||||||
Reclassification to net income | 11 | 12 | |||||||||||||||||||||||
Gain (Loss) on Cash Flow Hedging Instruments: (2) | |||||||||||||||||||||||||
Pre-tax amount | 590 | (2,374 | ) | Revenues | |||||||||||||||||||||
Tax (provision) benefit | 6 | 96 | Income taxes | ||||||||||||||||||||||
Reclassification to net income | 596 | (2,278 | ) | ||||||||||||||||||||||
Gain (Loss) on Post Retirement Obligation: (1) | |||||||||||||||||||||||||
Pre-tax amount | 14 | 11 | General and administrative | ||||||||||||||||||||||
Tax (provision) benefit | — | — | Income taxes | ||||||||||||||||||||||
Reclassification to net income | 14 | 11 | |||||||||||||||||||||||
Total reclassification of gain (loss) to net income | |||||||||||||||||||||||||
$ | 621 | $ | (2,255 | ) | |||||||||||||||||||||
(1) | See Note 14, Defined Benefit Pension Plan and Postretirement Benefits, for further information. | ||||||||||||||||||||||||
Except as discussed in Note 11, Income Taxes, earnings associated with the Company’s investments in its foreign subsidiaries are considered to be indefinitely reinvested and no provision for income taxes on those earnings or translation adjustments have been provided. |
Income_Taxes
Income Taxes | 3 Months Ended | ||
Mar. 31, 2015 | |||
Income Tax Disclosure [Abstract] | |||
Income Taxes | Note 11. Income Taxes | ||
The Company’s effective tax rate was 27.1% and 30.7% for the three months ended March 31, 2015 and 2014, respectively. The decrease in the effective tax rate is due to several factors, including fluctuations in earnings among the various jurisdictions in which the Company operates, none of which are individually material. The difference between the Company’s effective tax rate of 27.1% as compared to the U.S. statutory federal income tax rate of 35.0% was primarily due to the recognition of tax benefits resulting from foreign tax rate differentials, income earned in certain tax holiday jurisdictions, changes in uncertain tax positions, adjustments of valuation allowances and tax credits, partially offset by the tax impact of permanent differences and foreign withholding taxes. | |||
The Company has accrued $11.8 million and $13.3 million as of March 31, 2015 and December 31, 2014, respectively, excluding penalties and interest, for the liability for unrecognized tax benefits. As of December 31, 2014, $2.7 million of unrecognized tax benefits was recorded to “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheet in accordance with ASU 2013-11 “Income Taxes (Topic 740) – Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists”. The $11.8 million and the remaining $10.6 million of the unrecognized tax benefits at March 31, 2015 and December 31, 2014, respectively, are recorded in “Long-term income tax liabilities” in the accompanying Condensed Consolidated Balance Sheets. | |||
Earnings associated with the investments in the Company’s foreign subsidiaries are considered to be indefinitely reinvested outside of the U.S. Therefore, a U.S. provision for income taxes on those earnings or translation adjustments has not been recorded, as permitted by criterion outlined in ASC 740 “Income Taxes.” Determination of any unrecognized deferred tax liability for temporary differences related to investments in foreign subsidiaries that are essentially permanent in duration is not practicable due to the inherent complexity of the multi-national tax environment in which the Company operates. | |||
The Company is currently under audit in several tax jurisdictions. The Company received assessments for the Canadian 2003-2009 audit. Requests for Competent Authority Assistance were filed with both the Canadian Revenue Agency and the U.S. Internal Revenue Service and the Company paid mandatory security deposits to Canada as part of this process. The total amount of deposits, net of fluctuations in the foreign exchange rate, are $14.7 million and $15.9 million as of March 31, 2015 and December 31, 2014, respectively, and are included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets. Although the outcome of examinations by taxing authorities is always uncertain, the Company believes it is adequately reserved for these audits and resolution is not expected to have a material impact on its financial condition and results of operations. | |||
The significant tax jurisdictions currently under audit are as follows: | |||
Tax Jurisdiction | Tax Year Ended | ||
Canada | 2003 to 2009 | ||
The Philippines | 2010 |
Earnings_Per_Share
Earnings Per Share | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Earnings Per Share [Abstract] | |||||||||||||||||
Earnings Per Share | Note 12. Earnings Per Share | ||||||||||||||||
Basic earnings per share are based on the weighted average number of common shares outstanding during the periods. Diluted earnings per share includes the weighted average number of common shares outstanding during the respective periods and the further dilutive effect, if any, from stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust using the treasury stock method. | |||||||||||||||||
The numbers of shares used in the earnings per share computation are as follows (in thousands): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Basic: | |||||||||||||||||
Weighted average common shares outstanding | 42,181 | 42,739 | |||||||||||||||
Diluted: | |||||||||||||||||
Dilutive effect of stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust | 259 | 98 | |||||||||||||||
Total weighted average diluted shares outstanding | 42,440 | 42,837 | |||||||||||||||
Anti-dilutive shares excluded from the diluted earnings per share calculation | 21 | 74 | |||||||||||||||
On August 18, 2011, the Company’s Board of Directors (the “Board”) authorized the Company to purchase up to 5.0 million shares of its outstanding common stock (the “2011 Share Repurchase Program”). A total of 4.2 million shares have been repurchased under the 2011 Share Repurchase Program since inception. The shares are purchased, from time to time, through open market purchases or in negotiated private transactions, and the purchases are based on factors, including but not limited to, the stock price, management discretion and general market conditions. The 2011 Share Repurchase Program has no expiration date. | |||||||||||||||||
The shares repurchased under the Company’s share repurchase programs were as follows (in thousands, except per share amounts): | |||||||||||||||||
Total Number | Range of Prices Paid Per Share | Total Cost of | |||||||||||||||
of Shares | Low | High | Shares | ||||||||||||||
Repurchased | Repurchased | ||||||||||||||||
Three Months Ended: | |||||||||||||||||
31-Mar-15 | 221 | $ | 22.81 | $ | 23.46 | $ | 5,136 | ||||||||||
31-Mar-14 | 130 | $ | 19.92 | $ | 19.98 | $ | 2,605 |
Commitments_and_Loss_Contingen
Commitments and Loss Contingency | 3 Months Ended | ||||
Mar. 31, 2015 | |||||
Commitments and Contingencies Disclosure [Abstract] | |||||
Commitments and Loss Contingency | Note 13. Commitments and Loss Contingency | ||||
Commitments | |||||
During the three months ended March 31, 2015, the Company entered into several leases in the ordinary course of business. The following is a schedule of future minimum rental payments required under operating leases that have noncancelable lease terms as of March 31, 2015 (in thousands): | |||||
Amount | |||||
2015 (remaining nine months) | $ | 171 | |||
2016 | 452 | ||||
2017 | 452 | ||||
2018 | 452 | ||||
2019 | 452 | ||||
2020 | 1,962 | ||||
2021 and thereafter | 12,869 | ||||
Total minimum payments required | $ | 16,810 | |||
During the three months ended March 31, 2015, the Company entered into agreements with third-party vendors in the ordinary course of business whereby the Company committed to purchase goods and services used in its normal operations. These agreements, which are not cancelable, generally range from one to five year periods and contain fixed or minimum annual commitments. Certain of these agreements allow for renegotiation of the minimum annual commitments based on certain conditions. The following is a schedule of the future minimum purchases remaining under the agreements as of March 31, 2015 (in thousands): | |||||
Amount | |||||
2015 (remaining nine months) | $ | 1,656 | |||
2016 | 787 | ||||
2017 | 633 | ||||
2018 | — | ||||
2019 | — | ||||
2020 | — | ||||
2021 and thereafter | — | ||||
Total minimum payments required | $ | 3,076 | |||
Except as outlined above, there have not been any material changes to the outstanding contractual obligations from the disclosure in our Annual Report on Form 10-K for the year ended December 31, 2014. | |||||
Loss Contingency | |||||
The Company from time to time is involved in legal actions arising in the ordinary course of business. With respect to these matters, management believes that the Company has adequate legal defenses and/or when possible and appropriate, provided adequate accruals related to those matters such that the ultimate outcome will not have a material adverse effect on the Company’s financial position or results of operations. |
Defined_Benefit_Pension_Plan_a
Defined Benefit Pension Plan and Postretirement Benefits | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Compensation and Retirement Disclosure [Abstract] | |||||||||
Defined Benefit Pension Plan and Postretirement Benefits | Note 14. Defined Benefit Pension Plan and Postretirement Benefits | ||||||||
Defined Benefit Pension Plans | |||||||||
The following table provides information about the net periodic benefit cost for the Company’s pension plans (in thousands): | |||||||||
Three Months Ended March 31, | |||||||||
2015 | 2014 | ||||||||
Service cost | $ | 115 | $ | 100 | |||||
Interest cost | 36 | 30 | |||||||
Recognized actuarial (gains) | (11 | ) | (12 | ) | |||||
Net periodic benefit cost | $ | 140 | $ | 118 | |||||
Employee Retirement Savings Plans | |||||||||
The Company maintains a 401(k) plan covering defined employees who meet established eligibility requirements. Under the plan provisions, the Company matches 50% of participant contributions to a maximum matching amount of 2% of participant compensation. The Company’s contributions included in the accompanying Condensed Consolidated Statements of Operations were as follows (in thousands): | |||||||||
Three Months Ended March 31, | |||||||||
2015 | 2014 | ||||||||
401(k) plan contributions | $ | 283 | $ | 260 | |||||
Split-Dollar Life Insurance Arrangement | |||||||||
In 1996, the Company entered into a split-dollar life insurance arrangement to benefit the former Chairman and Chief Executive Officer of the Company. Under the terms of the arrangement, the Company retained a collateral interest in the policy to the extent of the premiums paid by the Company. The postretirement benefit obligation included in “Other long-term liabilities” and the unrealized gains (losses) included in “Accumulated other comprehensive income” in the accompanying Condensed Consolidated Balance Sheets were as follows (in thousands): | |||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Postretirement benefit obligation | $ | 44 | $ | 46 | |||||
Unrealized gains (losses) in AOCI (1) | $ | 327 | $ | 342 | |||||
-1 | Unrealized gains (losses) are impacted by changes in discount rates related to the postretirement obligation. |
StockBased_Compensation
Stock-Based Compensation | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Disclosure of Compensation Related Costs, Share-based Payments [Abstract] | |||||||||||||||||
Stock-Based Compensation | Note 15. Stock-Based Compensation | ||||||||||||||||
The Company’s stock-based compensation plans include the 2011 Equity Incentive Plan, the 2004 Non-Employee Director Fee Plan and the Deferred Compensation Plan. The following table summarizes the stock-based compensation expense (primarily in the Americas), income tax benefits related to the stock-based compensation and excess tax benefits (deficiencies) (in thousands): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Stock-based compensation (expense) (1) | $ | (1,996 | ) | $ | (754 | ) | |||||||||||
Income tax benefit (2) | 729 | 264 | |||||||||||||||
Excess tax benefit (deficiency) from stock-based compensation (3) | 169 | 54 | |||||||||||||||
(1) | Included in “General and administrative” costs in the accompanying Condensed Consolidated Statements of Operations. | ||||||||||||||||
(2) | Included in “Income taxes” in the accompanying Condensed Consolidated Statements of Operations. | ||||||||||||||||
(3) | Included in “Additional paid-in capital” in the accompanying Condensed Consolidated Statements of Changes in Shareholders’ Equity. | ||||||||||||||||
There were no capitalized stock-based compensation costs as of March 31, 2015 and December 31, 2014. | |||||||||||||||||
2011 Equity Incentive Plan — The Company’s Board adopted the Sykes Enterprises, Incorporated 2011 Equity Incentive Plan (the “2011 Plan”) on March 23, 2011, as amended on May 11, 2011 to reduce the number of shares of common stock available to 4.0 million shares. The 2011 Plan was approved by the shareholders at the May 2011 annual shareholders meeting. The 2011 Plan replaced and superseded the Company’s 2001 Equity Incentive Plan (the “2001 Plan”), which expired on March 14, 2011. The outstanding awards granted under the 2001 Plan will remain in effect until their exercise, expiration or termination. The 2011 Plan permits the grant of restricted stock, stock appreciation rights, stock options and other stock-based awards to certain employees of the Company, members of the Company’s Board of Directors and certain non-employees who provide services to the Company in order to encourage them to remain in the employment of, or to faithfully provide services to, the Company and to increase their interest in the Company’s success. | |||||||||||||||||
Stock Appreciation Rights — The Board, at the recommendation of the Compensation and Human Resources Development Committee (the “Compensation Committee”), has approved in the past, and may approve in the future, awards of stock-settled stock appreciation rights (“SARs”) for eligible participants. SARs represent the right to receive, without payment to the Company, a certain number of shares of common stock, as determined by the Compensation Committee, equal to the amount by which the fair market value of a share of common stock at the time of exercise exceeds the grant price. The SARs are granted at the fair market value of the Company’s common stock on the date of the grant and vest one-third on each of the first three anniversaries of the date of grant, provided the participant is employed by the Company on such date. The SARs have a term of 10 years from the date of grant. The fair value of each SAR is estimated on the date of grant using the Black-Scholes valuation model that uses various assumptions. | |||||||||||||||||
The following table summarizes the assumptions used to estimate the fair value of SARs granted (none in 2015): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Expected volatility | — | 38.9 | % | ||||||||||||||
Weighted-average volatility | — | 38.9 | % | ||||||||||||||
Expected dividend rate | — | 0 | % | ||||||||||||||
Expected term (in years) | — | 5 | |||||||||||||||
Risk-free rate | — | 1.7 | % | ||||||||||||||
The following table summarizes SARs activity as of March 31, 2015 and for the three months then ended: | |||||||||||||||||
Stock Appreciation Rights | Shares (000s) | Weighted | Weighted | Aggregate | |||||||||||||
Average Exercise | Average | Intrinsic Value | |||||||||||||||
Price | Remaining | (000s) | |||||||||||||||
Contractual | |||||||||||||||||
Term (in years) | |||||||||||||||||
Outstanding at January 1, 2015 | 959 | $ | — | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Exercised | (44 | ) | $ | — | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Outstanding at March 31, 2015 | 915 | $ | — | 6.7 | $ | 6,026 | |||||||||||
Vested or expected to vest at March 31, 2015 | 915 | $ | — | 6.7 | $ | 6,026 | |||||||||||
Exercisable at March 31, 2015 | 708 | $ | — | 6.1 | $ | 4,638 | |||||||||||
The following table summarizes information regarding SARs granted and exercised (in thousands, except per SAR amounts): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of SARs granted | — | 246 | |||||||||||||||
Weighted average grant-date fair value per SAR | $ | — | $ | 7.2 | |||||||||||||
Intrinsic value of SARs exercised | $ | 402 | $ | 208 | |||||||||||||
Fair value of SARs vested | $ | 1,302 | $ | 1,553 | |||||||||||||
The following table summarizes nonvested SARs activity as of March 31, 2015 and for the three months then ended: | |||||||||||||||||
Nonvested Stock Appreciation Rights | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 411 | $ | 6.61 | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Vested | (204 | ) | $ | 6.41 | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Nonvested at March 31, 2015 | 207 | $ | 6.80 | ||||||||||||||
As of March 31, 2015, there was $1.4 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested SARs granted under the 2011 Plan. This cost is expected to be recognized over a weighted average period of 1.3 years. | |||||||||||||||||
Restricted Shares – The Board, at the recommendation of the Compensation Committee, has approved in the past, and may approve in the future, awards of performance and employment-based restricted shares (“restricted shares”) for eligible participants. In some instances, where the issuance of restricted shares has adverse tax consequences to the recipient, the Board may instead issue restricted stock units (“RSUs”). The restricted shares are shares of the Company’s common stock (or in the case of RSUs, represent an equivalent number of shares of the Company’s common stock) which are issued to the participant subject to (a) restrictions on transfer for a period of time and (b) forfeiture under certain conditions. The performance goals, including revenue growth and income from operations targets, provide a range of vesting possibilities from 0% to 100% and will be measured at the end of the performance period. If the performance conditions are met for the performance period, the shares will vest and all restrictions on the transfer of the restricted shares will lapse (or in the case of RSUs, an equivalent number of shares of the Company’s common stock will be issued to the recipient). The Company recognizes compensation cost, net of estimated forfeitures, based on the fair value (which approximates the current market price) of the restricted shares (and RSUs) on the date of grant ratably over the requisite service period based on the probability of achieving the performance goals. | |||||||||||||||||
Changes in the probability of achieving the performance goals from period to period will result in corresponding changes in compensation expense. The employment-based restricted shares currently outstanding vest one-third on each of the first three anniversaries of the date of grant, provided the participant is employed by the Company on such date. | |||||||||||||||||
The following table summarizes nonvested restricted shares/RSUs activity as of March 31, 2015 and for the three months then ended: | |||||||||||||||||
Nonvested Restricted Shares and RSUs | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 1,194 | $ | 16.8 | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Vested | (125 | ) | $ | 16.1 | |||||||||||||
Forfeited or expired | (224 | ) | $ | 15.21 | |||||||||||||
Nonvested at March 31, 2015 | 845 | $ | 17.33 | ||||||||||||||
The following table summarizes information regarding restricted shares/RSUs granted and vested (in thousands, except per restricted share/RSU amounts): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of restricted shares/RSUs granted | — | 500 | |||||||||||||||
Weighted average grant-date fair value per restricted share/RSU | $ | — | $ | 19.77 | |||||||||||||
Fair value of restricted shares/RSUs vested | $ | 2,019 | $ | 895 | |||||||||||||
As of March 31, 2015, based on the probability of achieving the performance goals, there was $9.1 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested restricted shares/RSUs granted under the 2011 Plan. This cost is expected to be recognized over a weighted average period of 1.5 years. | |||||||||||||||||
2004 Non-Employee Director Fee Plan — The Company’s 2004 Non-Employee Director Fee Plan (the “2004 Fee Plan”), as last amended on May 17, 2012, provided that all new non-employee directors joining the Board would receive an initial grant of shares of common stock on the date the new director is elected or appointed, the number of which will be determined by dividing $60,000 by the closing price of the Company’s common stock on the trading day immediately preceding the date a new director is elected or appointed, rounded to the nearest whole number of shares. The initial grant of shares vested in twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each successive third monthly anniversary of the date of grant. The award lapses with respect to all unvested shares in the event the non-employee director ceases to be a director of the Company, and any unvested shares are forfeited. | |||||||||||||||||
The 2004 Fee Plan also provided that each non-employee director would receive, on the day after the annual shareholders meeting, an annual retainer for service as a non-employee director (the “Annual Retainer”). Prior to May 17, 2012, the Annual Retainer was $95,000, of which $50,000 was payable in cash, and the remainder was paid in stock. The annual grant of cash vested in four equal quarterly installments, one-fourth on the day following the annual meeting of shareholders, and an additional one-fourth on each successive third monthly anniversary of the date of grant. The annual grant of shares paid to non-employee directors prior to May 17, 2012 vests in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders, and an additional one-eighth on each successive third monthly anniversary of the date of grant. On May 17, 2012, upon the recommendation of the Compensation Committee, the Board adopted the Fifth Amended and Restated Non-Employee Director Fee Plan (the “Amendment”), which increased the common stock component of the Annual Retainer by $30,000, resulting in a total Annual Retainer of $125,000, of which $50,000 was payable in cash and the remainder paid in stock. In addition, the Amendment also changed the vesting period for the annual equity award, from a two-year vesting period, to a one-year vesting period (consisting of four equal quarterly installments, one-fourth on the date of grant and an additional one-fourth on each successive third monthly anniversary of the date of grant). The award lapses with respect to all unpaid cash and unvested shares in the event the non-employee director ceases to be a director of the Company, and any unvested shares and unpaid cash are forfeited. | |||||||||||||||||
In addition to the Annual Retainer award, the 2004 Fee Plan also provided for any non-employee Chairman of the Board to receive an additional annual cash award of $100,000, and each non-employee director serving on a committee of the Board to receive an additional annual cash award. The additional annual cash award for the Chairperson of the Audit Committee is $20,000 and Audit Committee members’ are entitled to an annual cash award of $10,000. Prior to May 20, 2011, the annual cash awards for the Chairpersons of the Compensation Committee, Finance Committee and Nominating and Corporate Governance Committee were $12,500 and the members of such committees were entitled to an annual cash award of $7,500. On May 20, 2011, the Board increased the additional annual cash award to the Chairperson of the Compensation Committee to $15,000. All other additional cash awards remained unchanged. | |||||||||||||||||
The 2004 Fee Plan expired in May 2014, prior to the 2014 Annual Shareholder Meeting. In March 2014, upon the recommendation of the Compensation Committee, the Board determined that, following the expiration of the 2004 Fee Plan, the compensation of non-employee Directors should continue on the same terms as provided in the Fifth Amended and Restated Non-Employee Director Fee Plan, and that the stock portion of such compensation would be issued under the 2011 Plan. | |||||||||||||||||
At the Board’s regularly scheduled meeting on December 9, 2014, upon the recommendation of the Compensation Committee, the Board determined that the amount of the cash and equity compensation payable to non-employee directors beginning on the date of the 2015 annual shareholder meeting would be increased as follows: cash compensation would be increased by $5,000 per year to a total of $55,000 and equity compensation would be increased by $25,000 per year to a total of $100,000. No change would be made in the additional amounts payable to the Chairman of the Board or the Chairs or members of the various Board committees for their service on such committees, and no changes would be made in the payment terms described above for such cash and equity compensation. | |||||||||||||||||
The Board may pay additional cash compensation to any non-employee director for services on behalf of the Board over and above those typically expected of directors, including but not limited to service on a special committee of the Board. | |||||||||||||||||
The following table summarizes nonvested common stock share award activity as of March 31, 2015 and for the three months then ended: | |||||||||||||||||
Nonvested Common Stock Share Awards | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 12 | $ | 20.24 | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Vested | (8 | ) | $ | 20.1 | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Nonvested at March 31, 2015 | 4 | $ | 20.53 | ||||||||||||||
The following table summarizes information regarding common stock share awards granted and vested (in thousands, except per share award amounts): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of share awards granted | — | — | |||||||||||||||
Weighted average grant-date fair value per share award | $ | — | $ | — | |||||||||||||
Fair value of share awards vested | $ | 160 | $ | 150 | |||||||||||||
As of March 31, 2015, there was $0.1 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested common stock share awards granted under the 2004 Fee Plan. This cost is expected to be recognized over a weighted average period of 1.1 years. | |||||||||||||||||
Deferred Compensation Plan — The Company’s non-qualified Deferred Compensation Plan (the “Deferred Compensation Plan”), which is not shareholder-approved, was adopted by the Board effective December 17, 1998, It was amended and restated on August 20, 2014, effective as of January 1, 2014. It provides certain eligible employees the ability to defer any portion of their compensation until the participant’s retirement, termination, disability or death, or a change in control of the Company. Using the Company’s common stock, the Company matches 50% of the amounts deferred by certain senior management participants on a quarterly basis up to a total of $12,000 per year for the president, chief executive officer and executive vice presidents and $7,500 per year for senior vice presidents, global vice presidents and vice presidents (participants below the level of vice president are not eligible to receive matching contributions from the Company). Matching contributions and the associated earnings vest over a seven year service period. Deferred compensation amounts used to pay benefits, which are held in a rabbi trust, include investments in various mutual funds and shares of the Company’s common stock (see Note 6, Investments Held in Rabbi Trust). As of March 31, 2015 and December 31, 2014, liabilities of $7.6 million and $7.0 million, respectively, of the Deferred Compensation Plan were recorded in “Accrued employee compensation and benefits” in the accompanying Condensed Consolidated Balance Sheets. | |||||||||||||||||
Additionally, the Company’s common stock match associated with the Deferred Compensation Plan, with a carrying value of approximately $1.6 million and $1.5 million at March 31, 2015 and December 31, 2014, respectively, is included in “Treasury stock” in the accompanying Condensed Consolidated Balance Sheets. | |||||||||||||||||
The following table summarizes nonvested common stock activity as of March 31, 2015 and for the three months then ended: | |||||||||||||||||
Nonvested Common Stock | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 5 | $ | 17.88 | ||||||||||||||
Granted | 5 | $ | 24.85 | ||||||||||||||
Vested | (6 | ) | $ | 23.35 | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Nonvested at March 31, 2015 | 4 | $ | 18.62 | ||||||||||||||
The following table summarizes information regarding shares of common stock granted and vested (in thousands, except per common stock amounts): | |||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of shares of common stock granted | 5 | 5 | |||||||||||||||
Weighted average grant-date fair value per common stock | $ | 24.85 | $ | 19.87 | |||||||||||||
Fair value of common stock vested | $ | 129 | $ | 101 | |||||||||||||
Cash used to settle the obligation | $ | 65 | $ | 21 | |||||||||||||
As of March 31, 2015, there was less than $0.1 million of total unrecognized compensation cost, net of estimated forfeitures, related to nonvested common stock granted under the Deferred Compensation Plan. This cost is expected to be recognized over a weighted average period of 2.1 years. |
Segments_and_Geographic_Inform
Segments and Geographic Information | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Segment Reporting [Abstract] | |||||||||||||||||
Segments and Geographic Information | Note 16. Segments and Geographic Information | ||||||||||||||||
The Company operates within two regions, the Americas and EMEA. Each region represents a reportable segment comprised of aggregated regional operating segments, which portray similar economic characteristics. The Company aligns its business into two segments to effectively manage the business and support the customer care needs of every client and to respond to the demands of the Company’s global customers. | |||||||||||||||||
The reportable segments consist of (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, and provides outsourced customer contact management solutions (with an emphasis on technical support and customer service) and technical staffing and (2) EMEA, which includes Europe, the Middle East and Africa, and provides outsourced customer contact management solutions (with an emphasis on technical support and customer service) and fulfillment services. The sites within Latin America, Australia and the Asia Pacific Rim are included in the Americas segment given the nature of the business and client profile, which is primarily made up of U.S.-based companies that are using the Company’s services in these locations to support their customer contact management needs. | |||||||||||||||||
Information about the Company’s reportable segments is as follows (in thousands): | |||||||||||||||||
Americas | EMEA | Other (1) | Consolidated | ||||||||||||||
Three Months Ended March 31, 2015: | |||||||||||||||||
Revenues | $ | 264,173 | $ | 59,495 | $ | 17 | $ | 323,685 | |||||||||
Percentage of revenues | 81.6 | % | 18.4 | % | 0 | % | 100 | % | |||||||||
Depreciation, net | $ | 9,580 | $ | 1,143 | $ | 336 | $ | 11,059 | |||||||||
Amortization of intangibles | $ | 3,431 | $ | — | $ | — | $ | 3,431 | |||||||||
Income (loss) from operations | $ | 32,541 | $ | 3,788 | $ | (13,788 | ) | $ | 22,541 | ||||||||
Other (expense), net | (1,102 | ) | (1,102 | ) | |||||||||||||
Income taxes | (5,800 | ) | (5,800 | ) | |||||||||||||
Net income | $ | 15,639 | |||||||||||||||
Total assets as of March 31, 2015 | $ | 1,069,686 | $ | 1,370,912 | $ | (1,521,514 | ) | $ | 919,084 | ||||||||
Three Months Ended March 31, 2014: | |||||||||||||||||
Revenues | $ | 261,246 | $ | 63,183 | $ | — | $ | 324,429 | |||||||||
Percentage of revenues | 80.5 | % | 19.5 | % | 0 | % | 100 | % | |||||||||
Depreciation, net | $ | 10,140 | $ | 1,158 | $ | — | $ | 11,298 | |||||||||
Amortization of intangibles | $ | 3,651 | $ | — | $ | — | $ | 3,651 | |||||||||
Income (loss) from operations | $ | 22,647 | $ | 2,884 | $ | (11,053 | ) | $ | 14,478 | ||||||||
Other (expense), net | 395 | 395 | |||||||||||||||
Income taxes | (4,560 | ) | (4,560 | ) | |||||||||||||
Net income | $ | 10,313 | |||||||||||||||
Total assets as of March 31, 2014 | $ | 1,084,443 | $ | 1,446,686 | $ | (1,594,458 | ) | $ | 936,671 | ||||||||
-1 | Other items (including corporate and other costs, impairment costs, other income and expense, and income taxes) are shown for purposes of reconciling to the Company’s consolidated totals as shown in the tables above for the three months ended March 31, 2015 and 2014. Inter-segment revenues are not material to the Americas and EMEA segment results. The Company evaluates the performance of its geographic segments based on revenues and income (loss) from operations, and does not include segment assets or other income and expense items for management reporting purposes. |
Other_Income_Expense
Other Income (Expense) | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Other Income and Expenses [Abstract] | |||||||||
Other Income (Expense) | Note 17. Other Income (Expense) | ||||||||
Other income (expense) consists of the following (in thousands): | |||||||||
Three Months Ended March 31, | |||||||||
2015 | 2014 | ||||||||
Foreign currency transaction gains (losses) | $ | (935 | ) | $ | (128 | ) | |||
Gains (losses) on foreign currency derivative instruments not designated as hedges | (164 | ) | 723 | ||||||
Other miscellaneous income (expense) | 270 | 68 | |||||||
$ | (829 | ) | $ | 663 | |||||
Related_Party_Transactions
Related Party Transactions | 3 Months Ended |
Mar. 31, 2015 | |
Related Party Transactions [Abstract] | |
Related Party Transactions | Note 18. Related Party Transactions |
In January 2008, the Company entered into a lease for a customer contact management center located in Kingstree, South Carolina. The landlord, Kingstree Office One, LLC, is an entity controlled by John H. Sykes, the founder, former Chairman and Chief Executive Officer of the Company and the father of Charles Sykes, President and Chief Executive Officer of the Company. The lease payments on the 20-year lease were negotiated at or below market rates, and the lease is cancellable at the option of the Company. There are significant penalties for early cancellation which decrease over time. The Company paid $0.1 million to the landlord during both the three months ended March 31, 2015 and 2014 under the terms of the lease. |
Overview_and_Basis_of_Presenta1
Overview and Basis of Presentation (Policies) | 3 Months Ended | |||
Mar. 31, 2015 | ||||
Accounting Policies [Abstract] | ||||
Business | Business — Sykes Enterprises, Incorporated and consolidated subsidiaries (“SYKES” or the “Company”) provides comprehensive outsourced customer contact management solutions and services in the business process outsourcing arena to companies, primarily within the communications, financial services, technology/consumer, transportation and leisure, and healthcare industries. SYKES provides flexible, high-quality outsourced customer contact management services (with an emphasis on inbound technical support and customer service), which includes customer assistance, healthcare and roadside assistance, technical support and product sales to its clients’ customers. Utilizing SYKES’ integrated onshore/offshore global delivery model, SYKES provides its services through multiple communication channels encompassing phone, e-mail, social media, text messaging and chat. SYKES complements its outsourced customer contact management services with various enterprise support services in the United States that encompass services for a company’s internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, SYKES also provides fulfillment services including order processing, payment processing, inventory control, product delivery and product returns handling. The Company has operations in two reportable segments entitled (1) the Americas, which includes the United States, Canada, Latin America, Australia and the Asia Pacific Rim, in which the client base is primarily companies in the United States that are using the Company’s services to support their customer management needs; and (2) EMEA, which includes Europe, the Middle East and Africa. | |||
Basis of Presentation | Basis of Presentation — The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America (“generally accepted accounting principles” or “U.S. GAAP”) for interim financial information, the instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all of the information and notes required by generally accepted accounting principles for complete financial statements. In the opinion of management, all adjustments (consisting of normal recurring accruals) considered necessary for a fair presentation have been included. Operating results for the three months ended March 31, 2015 are not necessarily indicative of the results that may be expected for any future quarters or the year ending December 31, 2015. For further information, refer to the consolidated financial statements and notes thereto, included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2014, as filed with the Securities and Exchange Commission (“SEC”) on February 19, 2015. | |||
Principles of Consolidation | Principles of Consolidation — The condensed consolidated financial statements include the accounts of SYKES and its wholly-owned subsidiaries and controlled majority-owned subsidiaries. All significant intercompany transactions and balances have been eliminated in consolidation. | |||
Use of Estimates | Use of Estimates — The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States of America requires the Company to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates. | |||
Subsequent Events | Subsequent Events — Subsequent events or transactions have been evaluated through the date and time of issuance of the condensed consolidated financial statements. There were no material subsequent events that required recognition or disclosure in the accompanying condensed consolidated financial statements. | |||
New Accounting Standards Not Yet Adopted | New Accounting Standards Not Yet Adopted | |||
In May 2014, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2014-09 “Revenue from Contracts with Customers (Topic 606)” (“ASU 2014-09”). The amendments in ASU 2014-09 outline a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and indicate that an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. To achieve this, an entity should identify the contract(s) with a customer, identify the performance obligations in the contract, determine the transaction price, allocate the transaction price to the performance obligations in the contract and recognize revenue when (or as) the entity satisfies a performance obligation. The amendments are effective for annual reporting periods beginning after December 15, 2016, including interim periods within that reporting period. The Company is currently evaluating the impact that the adoption of ASU 2014-09 may have on its financial condition, results of operations and cash flows. | ||||
In June 2014, the FASB issued ASU 2014-12 “Compensation – Stock Compensation (Topic 718) Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period” (“ASU 2014-12”). The amendments in ASU 2014-12 require that a performance target that affects vesting and that could be achieved after the requisite service period be treated as a performance condition. A reporting entity should apply existing guidance in Accounting Standards Codification (“ASC”) Topic 718, “Compensation — Stock Compensation” (“ASC 718”), as it relates to awards with performance conditions that affect vesting to account for such awards. The amendments are effective for annual periods and interim periods within those annual periods beginning after December 15, 2015. The Company does not expect the adoption of ASU 2014-12 to materially impact its financial condition, results of operations and cash flows. | ||||
In January 2015, the FASB issued ASU 2015-01 “Income Statement – Extraordinary and Unusual Items (Subtopic 225-20) Simplifying Income Statement Presentation by Eliminating the Concept of Extraordinary Items” (“ASU 2015-01”). This amendment eliminates from U.S. GAAP the concept of extraordinary items as part of the FASB’s initiative to reduce complexity in accounting standards. These amendments are effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2015. The Company does not expect the adoption of ASU 2015-01 to materially impact its financial condition, results of operations and cash flows. | ||||
In February 2015, the FASB issued ASU 2015-02 “Consolidation (Topic 810) Amendments to the Consolidation Analysis)” (“ASU 2015-02”). These amendments are intended to improve targeted areas of the consolidation guidance for legal entities such as limited partnerships, limited liability corporations and securitization structures. These amendments affect the consolidation evaluation for reporting organizations. In addition, the amendments simplify and improve current U.S. GAAP by reducing the number of consolidation models. The amendments are effective for fiscal years, and for interim periods within those fiscal years, beginning after December 15, 2015. The Company does not expect the adoption of ASU 2015-02 to materially impact its financial condition, results of operations and cash flows. | ||||
In April 2015, the FASB issued ASU 2015-03 “Interest – Imputation of Interest (Subtopic 835-30) Simplifying the Presentation of Debt Issuance Costs” (“ASU 2015-03”). These amendments require that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a direct deduction from the carrying amount of that debt liability, consistent with debt discounts. These amendments are effective for fiscal years beginning after December 15, 2015, and interim periods within those fiscal years. The Company does not expect the adoption of ASU 2015-03 to materially impact its financial condition, results of operations and cash flows. | ||||
In April 2015, the FASB issued ASU 2015-05 “Intangibles – Goodwill and Other – Internal-Use Software (Subtopic 350-40) Customer’s Accounting for Fees Paid in a Cloud Computing Arrangement” (“ASU 2015-05”). These amendments provide guidance to customers about whether a cloud computing arrangement includes a software license. If a cloud computing arrangement includes a software license, the customer should account for the software license element of the arrangement consistent with the acquisition of other software licenses. If a cloud computing arrangement does not include a software license, the customer should account for the arrangement as a service contract. The new guidance does not change the accounting for a customer’s accounting for service contracts. These amendments are effective for annual periods, including interim periods within those annual periods, beginning after December 15, 2015. The Company does not expect the adoption of ASU 2015-05 to materially impact its financial condition, results of operations and cash flows. | ||||
New Accounting Standards Recently Adopted | New Accounting Standards Recently Adopted | |||
In April 2014, the Financial Accounting Standards Board (“FASB”) issued ASU 2014-08 “Presentation of Financial Statements (Topic 205) and Property, Plant, and Equipment (Topic 360) – Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity” (“ASU 2014-08”). The amendments in ASU 2014-08 indicate that only those disposals of components of an entity that represent a strategic shift that has (or will have) a major effect on an entity’s operations and financial results will be reported as discontinued operations in the financial statements. Currently, a component of an entity that is a reportable segment, an operating segment, a reporting unit, a subsidiary, or an asset group is eligible for discontinued operations presentation. The amendments will be applied to all disposals (or classifications as held for sale) of components of an entity that occur within annual periods beginning on or after December 15, 2014, and interim periods within those years. The adoption of ASU 2014-08 on January 1, 2015 did not have a material impact on the financial condition, results of operations and cash flows of the Company. | ||||
Fair Value Measurements | ASC 820 “Fair Value Measurements and Disclosures” (“ASC 820”) requires disclosure about how fair value is determined for assets and liabilities and establishes a hierarchy for which these assets and liabilities must be grouped, based on significant levels of observable or unobservable inputs. Observable inputs reflect market data obtained from independent sources, while unobservable inputs reflect the Company’s market assumptions. This hierarchy requires the use of observable market data when available. These two types of inputs have created the following fair value hierarchy: | |||
• | Level 1 — Quoted prices for identical instruments in active markets. | |||
• | Level 2 — Quoted prices for similar instruments in active markets; quoted prices for identical or similar instruments in markets that are not active; and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets. | |||
• | Level 3 — Valuations derived from valuation techniques in which one or more significant inputs or significant value drivers are unobservable. | |||
Fair Value of Financial Instruments — The following methods and assumptions were used to estimate the fair value of each class of financial instruments for which it is practicable to estimate that value: | ||||
• | Cash, Short-Term and Other Investments, Investments Held in Rabbi Trust and Accounts Payable — The carrying values for cash, short-term and other investments, investments held in rabbi trust and accounts payable approximate their fair values. | |||
• | Foreign Currency Forward Contracts and Options — Foreign currency forward contracts and options, including premiums paid on options, are recognized at fair value based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions, including adjustments for credit risk. | |||
• | Long-Term Debt — The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates. | |||
Fair Value Measurements — ASC 820 defines fair value, establishes a framework for measuring fair value in accordance with generally accepted accounting principles and expands disclosures about fair value measurements. ASC 820-10-20 clarifies that fair value is an exit price, representing the amount that would be received to sell an asset or paid to transfer a liability in an orderly transaction between market participants. | ||||
Financial Instruments | ASC 825 “Financial Instruments” (“ASC 825”) permits an entity to measure certain financial assets and financial liabilities at fair value with changes in fair value recognized in earnings each period. The Company has not elected to use the fair value option permitted under ASC 825 for any of its financial assets and financial liabilities that are not already recorded at fair value. | |||
Foreign Currency and Derivative Instruments | Cash Flow Hedges – The Company has derivative assets and liabilities relating to outstanding forward contracts and options, designated as cash flow hedges, as defined under ASC 815 “Derivatives and Hedging” (“ASC 815”), consisting of Philippine Peso, Costa Rican Colon, Hungarian Forint and Romanian Leu contracts. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. | |||
Income Taxes | Earnings associated with the investments in the Company’s foreign subsidiaries are considered to be indefinitely reinvested outside of the U.S. Therefore, a U.S. provision for income taxes on those earnings or translation adjustments has not been recorded, as permitted by criterion outlined in ASC 740 “Income Taxes.” Determination of any unrecognized deferred tax liability for temporary differences related to investments in foreign subsidiaries that are essentially permanent in duration is not practicable due to the inherent complexity of the multi-national tax environment in which the Company operates. | |||
Earnings Per Share | Basic earnings per share are based on the weighted average number of common shares outstanding during the periods. Diluted earnings per share includes the weighted average number of common shares outstanding during the respective periods and the further dilutive effect, if any, from stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust using the treasury stock method. | |||
Segments and Geographic Information | The Company operates within two regions, the Americas and EMEA. Each region represents a reportable segment comprised of aggregated regional operating segments, which portray similar economic characteristics. The Company aligns its business into two segments to effectively manage the business and support the customer care needs of every client and to respond to the demands of the Company’s global customers. |
Costs_Associated_with_Exit_or_1
Costs Associated with Exit or Disposal Activities (Tables) | 3 Months Ended | ||||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||||
Restructuring and Related Activities [Abstract] | |||||||||||||||||||||
Cumulative Costs Expected and Incurred as a Result of Exit Plans | The cumulative costs expected and incurred as a result of the Exit Plans were as follows as of March 31, 2015 (in thousands): | ||||||||||||||||||||
Americas | EMEA | EMEA | Americas | Total | |||||||||||||||||
Fourth | Fourth | Fourth | Third | ||||||||||||||||||
Quarter 2011 | Quarter 2011 | Quarter 2010 | Quarter 2010 | ||||||||||||||||||
Exit Plan | Exit Plan | Exit Plan | Exit Plan | ||||||||||||||||||
Lease obligations and facility exit costs | $ | 1,365 | $ | 19 | $ | 1,914 | $ | 6,729 | $ | 10,027 | |||||||||||
Severance and related costs | — | 5,857 | 185 | — | 6,042 | ||||||||||||||||
Legal-related costs | — | 110 | — | — | 110 | ||||||||||||||||
Non-cash impairment charges | 480 | 474 | 159 | 3,847 | 4,960 | ||||||||||||||||
Total | $ | 1,845 | $ | 6,460 | $ | 2,258 | $ | 10,576 | $ | 21,139 | |||||||||||
Summary of Accrued Liability Associated with Exit Plans' Exit or Disposal Activities and Related Charges | The following table summarizes the accrued liability associated with the Exit Plans’ exit or disposal activities and related charges for the three months ended March 31, 2015 and 2014 (in thousands): | ||||||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||||||
2015 | 2014 | ||||||||||||||||||||
Beginning accrual | $ | 1,558 | $ | 2,974 | |||||||||||||||||
Lease obligations and facility exit costs | — | — | |||||||||||||||||||
Severance and related costs | — | — | |||||||||||||||||||
Legal-related costs | — | — | |||||||||||||||||||
Cash payments (1) | (212 | ) | (245 | ) | |||||||||||||||||
Other non-cash changes (2) | — | 2 | |||||||||||||||||||
Ending accrual | $ | 1,346 | $ | 2,731 | |||||||||||||||||
(1) | Related to lease obligations and facility exit costs. | ||||||||||||||||||||
(2) | Effect of foreign currency translation. | ||||||||||||||||||||
Summary of Accrued Liability Associated with the Company's Exit Plans | The following table summarizes the Company’s short-term and long-term accrued liabilities associated with its exit and disposal activities, by plan, as of March 31, 2015 and December 31, 2014 (in thousands): | ||||||||||||||||||||
Americas | EMEA | EMEA | Americas | Total | |||||||||||||||||
Fourth | Fourth | Fourth | Third | ||||||||||||||||||
Quarter 2011 | Quarter 2011 | Quarter 2010 | Quarter 2010 | ||||||||||||||||||
Exit Plan | Exit Plan | Exit Plan | Exit Plan | ||||||||||||||||||
March 31, 2015 | |||||||||||||||||||||
Short-term accrued restructuring liability (1) | $ | 139 | $ | — | $ | — | $ | 479 | $ | 618 | |||||||||||
Long-term accrued restructuring liability (2) | 159 | — | — | 569 | 728 | ||||||||||||||||
Ending accrual at March 31, 2015 | $ | 298 | $ | — | $ | — | $ | 1,048 | $ | 1,346 | |||||||||||
December 31, 2014 | |||||||||||||||||||||
Short-term accrued restructuring liability (1) | $ | 109 | $ | — | $ | — | $ | 521 | $ | 630 | |||||||||||
Long-term accrued restructuring liability (2) | 203 | — | — | 725 | 928 | ||||||||||||||||
Ending accrual at December 31, 2014 | $ | 312 | $ | — | $ | — | $ | 1,246 | $ | 1,558 | |||||||||||
(1) | Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||
(2) | Included in “Other long-term liabilities” in the accompanying Condensed Consolidated Balance Sheets. |
Fair_Value_Tables
Fair Value (Tables) | 3 Months Ended | ||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||
Fair Value Disclosures [Abstract] | |||||||||||||||||||
Assets and Liabilities Measured at Fair Value on a Recurring Basis | The Company’s assets and liabilities measured at fair value on a recurring basis subject to the requirements of ASC 820 consist of the following (in thousands): | ||||||||||||||||||
Fair Value Measurements at March 31, 2015 Using: | |||||||||||||||||||
Balance at | Quoted Prices | Significant | Significant | ||||||||||||||||
March 31, 2015 | in Active | Other | Unobservable | ||||||||||||||||
Markets For | Observable | Inputs | |||||||||||||||||
Identical Assets | Inputs | ||||||||||||||||||
Level (1) | Level (2) | Level (3) | |||||||||||||||||
Assets: | |||||||||||||||||||
Money market funds and open-end mutual funds included in “Cash and cash equivalents” | -1 | $ | 91,607 | $ | 91,607 | $ | — | $ | — | ||||||||||
Money market funds and open-end mutual funds included in “Deferred charges and other assets” | -1 | 11 | 11 | — | — | ||||||||||||||
Foreign currency forward and option contracts included in “Other current assets” | -2 | 12,855 | — | 12,855 | — | ||||||||||||||
Equity investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 6,045 | 6,045 | — | — | ||||||||||||||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 1,517 | 1,517 | — | — | ||||||||||||||
Guaranteed investment certificates | -4 | 79 | — | 79 | — | ||||||||||||||
$ | 112,114 | $ | 99,180 | $ | 12,934 | $ | — | ||||||||||||
Liabilities: | |||||||||||||||||||
Long-term debt | -5 | $ | 74,000 | $ | — | $ | 74,000 | $ | — | ||||||||||
Foreign currency forward and option contracts included in “Other accrued expenses and current liabilities” | -2 | 419 | — | 419 | — | ||||||||||||||
$ | 74,419 | $ | — | $ | 74,419 | $ | — | ||||||||||||
Fair Value Measurements at December 31, 2014 Using: | |||||||||||||||||||
Balance at | Quoted Prices | Significant | Significant | ||||||||||||||||
December 31, 2014 | in Active | Other | Unobservable | ||||||||||||||||
Markets For | Observable | Inputs | |||||||||||||||||
Identical Assets | Inputs | ||||||||||||||||||
Level (1) | Level (2) | Level (3) | |||||||||||||||||
Assets: | |||||||||||||||||||
Money market funds and open-end mutual funds included in “Cash and cash equivalents” | -1 | $ | 100,915 | $ | 100,915 | $ | — | $ | — | ||||||||||
Money market funds and open-end mutual funds included in “Deferred charges and other assets” | -1 | 10 | 10 | — | — | ||||||||||||||
Foreign currency forward and option contracts included in “Other current assets” | -2 | 1,489 | — | 1,489 | — | ||||||||||||||
Foreign currency forward contracts included in “Deferred charges and other assets” | -2 | 4,060 | — | 4,060 | — | ||||||||||||||
Equity investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 5,589 | 5,589 | — | — | ||||||||||||||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | -3 | 1,363 | 1,363 | — | — | ||||||||||||||
Guaranteed investment certificates | -4 | 79 | — | 79 | — | ||||||||||||||
$ | 113,505 | $ | 107,877 | $ | 5,628 | $ | — | ||||||||||||
Liabilities: | |||||||||||||||||||
Long-term debt | -5 | $ | 75,000 | $ | — | $ | 75,000 | $ | — | ||||||||||
Foreign currency forward and option contracts included in “Other accrued expenses and current liabilities” | -2 | 1,261 | — | 1,261 | — | ||||||||||||||
$ | 76,261 | $ | — | $ | 76,261 | $ | — | ||||||||||||
(1) | In the accompanying Condensed Consolidated Balance Sheet. | ||||||||||||||||||
(2) | In the accompanying Condensed Consolidated Balance Sheet. See Note 5, Financial Derivatives. | ||||||||||||||||||
(3) | Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheet. See Note 6, Investments Held in Rabbi Trust. | ||||||||||||||||||
(4) | Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheet. | ||||||||||||||||||
(5) | The carrying value of long-term debt approximates its estimated fair value as it re-prices at varying interest rates. See Note 9, Borrowings. |
Intangible_Assets_Tables
Intangible Assets (Tables) | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Goodwill and Intangible Assets Disclosure [Abstract] | |||||||||||||||||
Company's Purchased Intangible Assets | The following table presents the Company’s purchased intangible assets as of March 31, 2015 (in thousands): | ||||||||||||||||
Gross Intangibles | Accumulated | Net Intangibles | Weighted Average | ||||||||||||||
Amortization | Amortization | ||||||||||||||||
Period (years) | |||||||||||||||||
Customer relationships | $ | 99,038 | $ | (49,759 | ) | $ | 49,279 | 8 | |||||||||
Trade name | 11,600 | (4,460 | ) | 7,140 | 8 | ||||||||||||
Non-compete agreements | 1,199 | (1,199 | ) | — | 2 | ||||||||||||
Proprietary software | 850 | (850 | ) | — | 2 | ||||||||||||
Favorable lease agreement | 449 | (449 | ) | — | 2 | ||||||||||||
$ | 113,136 | $ | (56,717 | ) | $ | 56,419 | 8 | ||||||||||
The following table presents the Company’s purchased intangible assets as of December 31, 2014 (in thousands): | |||||||||||||||||
Gross Intangibles | Accumulated | Net Intangibles | Weighted Average | ||||||||||||||
Amortization | Amortization | ||||||||||||||||
Period (years) | |||||||||||||||||
Customer relationships | $ | 100,719 | $ | (47,571 | ) | $ | 53,148 | 8 | |||||||||
Trade name | 11,600 | (4,128 | ) | 7,472 | 8 | ||||||||||||
Non-compete agreements | 1,209 | (1,209 | ) | — | 2 | ||||||||||||
Proprietary software | 850 | (850 | ) | — | 2 | ||||||||||||
Favorable lease agreement | 449 | (449 | ) | — | 2 | ||||||||||||
$ | 114,827 | $ | (54,207 | ) | $ | 60,620 | 8 | ||||||||||
Estimated Future Amortization Expense | The Company’s estimated future amortization expense for the succeeding years relating to the purchased intangible assets resulting from acquisitions completed prior to March 31, 2015, is as follows (in thousands): | ||||||||||||||||
Years Ending December 31, | Amount | ||||||||||||||||
2015 (remaining nine months) | $ | 10,243 | |||||||||||||||
2016 | 13,674 | ||||||||||||||||
2017 | 13,674 | ||||||||||||||||
2018 | 7,500 | ||||||||||||||||
2019 | 6,910 | ||||||||||||||||
2020 | 4,418 | ||||||||||||||||
2021 and thereafter | — |
Financial_Derivatives_Tables
Financial Derivatives (Tables) | 3 Months Ended | ||||||||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||||||||
Derivative Instruments and Hedging Activities Disclosure [Abstract] | |||||||||||||||||||||||||
Deferred Gains (Losses) and Related Taxes on Cash Flow Hedges | The deferred gains (losses) and related taxes on the Company’s cash flow hedges recorded in “Accumulated other comprehensive income (loss)” (“AOCI”) in the accompanying Condensed Consolidated Balance Sheets are as follows (in thousands): | ||||||||||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||||||||||
Deferred gains (losses) in AOCI | $ | 1,323 | $ | (157 | ) | ||||||||||||||||||||
Tax on deferred gains (losses) in AOCI | (19 | ) | 46 | ||||||||||||||||||||||
Deferred gains (losses) in AOCI, net of taxes | $ | 1,304 | $ | (111 | ) | ||||||||||||||||||||
Deferred gains (losses) expected to be reclassified to “Revenues” from AOCI during the next twelve months | $ | 1,323 | |||||||||||||||||||||||
Outstanding Foreign Currency Forward Contracts and Options | The Company had the following outstanding foreign currency forward contracts and options (in thousands): | ||||||||||||||||||||||||
As of March 31, 2015 | As of December 31, 2014 | ||||||||||||||||||||||||
Contract Type | Notional | Settle Through | Notional | Settle Through | |||||||||||||||||||||
Amount in | Date | Amount in | Date | ||||||||||||||||||||||
USD | USD | ||||||||||||||||||||||||
Cash flow hedges: (1) | |||||||||||||||||||||||||
Options: | |||||||||||||||||||||||||
Philippine Pesos | $ | 90,900 | February 2016 | $ | 73,000 | December 2015 | |||||||||||||||||||
Forwards: | |||||||||||||||||||||||||
Philippine Pesos | — | — | 9,000 | Mar-15 | |||||||||||||||||||||
Costa Rican Colones | 52,700 | December 2015 | 51,600 | Oct-15 | |||||||||||||||||||||
Hungarian Forints | 2,011 | Dec-15 | — | — | |||||||||||||||||||||
Romanian Leis | 7,173 | Dec-15 | 10,414 | Dec-15 | |||||||||||||||||||||
Net investment hedges: (2) | |||||||||||||||||||||||||
Forwards: | |||||||||||||||||||||||||
Euros | 63,470 | Mar-16 | 51,648 | Mar-16 | |||||||||||||||||||||
Non-designated hedges: (3) | |||||||||||||||||||||||||
Forwards | 55,035 | Jun-15 | 64,541 | Mar-15 | |||||||||||||||||||||
(1) | Cash flow hedge as defined under ASC 815. Purpose is to protect against the risk that eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. | ||||||||||||||||||||||||
(2) | Net investment hedge as defined under ASC 815. Purpose is to protect against the risk that the net assets of certain of our international subsidiaries will be adversely affected by changes in exchange rates and economic exposures related to our foreign currency-based investments in these subsidiaries. | ||||||||||||||||||||||||
(3) | Foreign currency hedge contract not designated as a hedge as defined under ASC 815. Purpose is to reduce the effects on the Company’s operating results and cash flows from fluctuations caused by volatility in currency exchange rates, primarily related to intercompany loan payments and cash held in non-functional currencies. | ||||||||||||||||||||||||
Derivative Instruments Fair Value | The following tables present the fair value of the Company’s derivative instruments included in the accompanying Condensed Consolidated Balance Sheets (in thousands): | ||||||||||||||||||||||||
Derivative Assets | |||||||||||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||||||||||
Fair Value | Fair Value | ||||||||||||||||||||||||
Derivatives designated as cash flow hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward and option contracts (1) | $ | 2,238 | $ | 974 | |||||||||||||||||||||
Derivatives designated as net investment hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts (1) | 10,419 | — | |||||||||||||||||||||||
Foreign currency forward contracts (2) | — | 4,060 | |||||||||||||||||||||||
12,657 | 5,034 | ||||||||||||||||||||||||
Derivatives not designated as hedging instruments under | |||||||||||||||||||||||||
ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts (1) | 198 | 515 | |||||||||||||||||||||||
Total derivative assets | $ | 12,855 | $ | 5,549 | |||||||||||||||||||||
Derivative Liabilities | |||||||||||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||||||||||
Fair Value | Fair Value | ||||||||||||||||||||||||
Derivatives designated as cash flow hedging instruments | |||||||||||||||||||||||||
under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward and option contracts (3) | $ | 9 | $ | 406 | |||||||||||||||||||||
Derivatives not designated as hedging instruments under | |||||||||||||||||||||||||
ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts (3) | 410 | 855 | |||||||||||||||||||||||
Total derivative liabilities | $ | 419 | $ | 1,261 | |||||||||||||||||||||
(1) | Included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||||||
(2) | Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||||||
(3) | Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||||||||||||||||||
Effect of the Company's Derivative Instruments | The following tables present the effect of the Company’s derivative instruments included in the accompanying Condensed Consolidated Financial Statements for the three months ended March 31, 2015 and 2014 (in thousands): | ||||||||||||||||||||||||
Gain (Loss) Recognized | Gain (Loss) Reclassified | Gain (Loss) Recognized in | |||||||||||||||||||||||
in AOCI on Derivatives | From Accumulated AOCI | “Revenues” on Derivatives | |||||||||||||||||||||||
(Effective Portion) | Into “Revenues” | (Ineffective Portion) | |||||||||||||||||||||||
(Effective Portion) | |||||||||||||||||||||||||
March 31, | March 31, | March 31, | |||||||||||||||||||||||
2015 | 2014 | 2015 | 2014 | 2015 | 2014 | ||||||||||||||||||||
Derivatives designated as cash flow hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward and option contracts | $ | 2,055 | $ | (5,018 | ) | $ | 589 | $ | (2,374 | ) | $ | 1 | $ | (3 | ) | ||||||||||
Derivatives designated as net investment hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts | 6,358 | 54 | — | — | — | — | |||||||||||||||||||
$ | 8,413 | $ | (4,964 | ) | $ | 589 | $ | (2,374 | ) | $ | 1 | $ | (3 | ) | |||||||||||
Gain (Loss) Recognized | |||||||||||||||||||||||||
in “Other income and | |||||||||||||||||||||||||
(expense)” on | |||||||||||||||||||||||||
Derivatives | |||||||||||||||||||||||||
March 31, | |||||||||||||||||||||||||
2015 | 2014 | ||||||||||||||||||||||||
Derivatives not designated as hedging instruments under ASC 815: | |||||||||||||||||||||||||
Foreign currency forward contracts | $ | (164 | ) | $ | 723 | ||||||||||||||||||||
Investments_Held_in_Rabbi_Trus1
Investments Held in Rabbi Trust (Tables) | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Investments, Debt and Equity Securities [Abstract] | |||||||||||||||||
Investments Held in Rabbi Trust, Classified as Trading | The Company’s investments held in rabbi trust, classified as trading securities and included in “Other current assets” in the accompanying Condensed Consolidated Balance Sheets, at fair value, consist of the following (in thousands): | ||||||||||||||||
March 31, 2015 | December 31, 2014 | ||||||||||||||||
Cost | Fair Value | Cost | Fair Value | ||||||||||||||
Mutual funds | $ | 5,656 | $ | 7,562 | $ | 5,160 | $ | 6,952 | |||||||||
Components of Investment Income (Losses), Included in Other Income (Expense) in Accompanying Consolidated Statements of Operations | The mutual funds held in rabbi trust were 80% equity-based and 20% debt-based as of March 31, 2015. Net investment income (losses), included in “Other income (expense)” in the accompanying Condensed Consolidated Statements of Operations consists of the following (in thousands): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Gross realized gains from sale of trading securities | $ | 3 | $ | 3 | |||||||||||||
Gross realized (losses) from sale of trading securities | (1 | ) | — | ||||||||||||||
Dividend and interest income | 5 | 9 | |||||||||||||||
Net unrealized holding gains (losses) | 123 | 75 | |||||||||||||||
Net investment income (losses) | $ | 130 | $ | 87 | |||||||||||||
Deferred_Revenue_Tables
Deferred Revenue (Tables) | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Deferred Revenue Disclosure [Abstract] | |||||||||
Components of Deferred Revenue | The components of deferred revenue consist of the following (in thousands): | ||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Future service | $ | 21,525 | $ | 25,222 | |||||
Estimated potential penalties and holdbacks | 7,177 | 9,023 | |||||||
$ | 28,702 | $ | 34,245 | ||||||
Deferred_Grants_Tables
Deferred Grants (Tables) | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Text Block [Abstract] | |||||||||
Schedule of Deferred Grants, Net of Accumulated Amortization | The components of deferred grants, net of accumulated amortization, consist of the following (in thousands): | ||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Property grants | $ | 4,988 | $ | 5,110 | |||||
Employment grants | 230 | 207 | |||||||
Total deferred grants | 5,218 | 5,317 | |||||||
Less: Property grants - short-term (1) | — | — | |||||||
Less: Employment grants - short-term (1) | (230 | ) | (207 | ) | |||||
Total long-term deferred grants (2) | $ | 4,988 | $ | 5,110 | |||||
(1) | Included in “Other accrued expenses and current liabilities” in the accompanying Condensed Consolidated Balance Sheets. | ||||||||
(2) | Included in “Deferred grants” in the accompanying Condensed Consolidated Balance Sheets. |
Borrowings_Tables
Borrowings (Tables) | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Debt Disclosure [Abstract] | |||||||||
Components of Borrowings | Borrowings consist of the following (in thousands): | ||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Revolving credit facility | $ | 74,000 | $ | 75,000 | |||||
Less: Current portion | — | — | |||||||
Total long-term debt | $ | 74,000 | $ | 75,000 | |||||
Accumulated_Other_Comprehensiv1
Accumulated Other Comprehensive Income (Loss) (Tables) | 3 Months Ended | ||||||||||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||||||||||
Equity [Abstract] | |||||||||||||||||||||||||
Components of Accumulated Other Comprehensive Income (Loss) | The Company presents data in the Condensed Consolidated Statements of Changes in Shareholders’ Equity in accordance with ASC 220 “Comprehensive Income” (“ASC 220”). ASC 220 establishes rules for the reporting of comprehensive income (loss) and its components. The components of accumulated other comprehensive income (loss) consist of the following (in thousands): | ||||||||||||||||||||||||
Foreign | Unrealized | Unrealized | Unrealized | Unrealized | Total | ||||||||||||||||||||
Currency | Gain (Loss) | Actuarial Gain | Gain | Gain | |||||||||||||||||||||
Translation | on Net | (Loss) Related | (Loss) on | (Loss) on | |||||||||||||||||||||
Gain (Loss) | Investment | to Pension | Cash Flow | Post | |||||||||||||||||||||
Hedge | Liability | Hedging | Retirement | ||||||||||||||||||||||
Instruments | Obligation | ||||||||||||||||||||||||
Balance at January 1, 2014 | $ | 12,751 | $ | (3,683 | ) | $ | 1,150 | $ | (2,535 | ) | $ | 314 | $ | 7,997 | |||||||||||
Pre-tax amount | (34,947 | ) | 6,344 | (50 | ) | (2,790 | ) | 77 | (31,366 | ) | |||||||||||||||
Tax (provision) benefit | — | (2,385 | ) | 57 | (17 | ) | — | (2,345 | ) | ||||||||||||||||
Reclassification of (gain) loss to net income | — | — | (35 | ) | 5,237 | (49 | ) | 5,153 | |||||||||||||||||
Foreign currency translation | 120 | — | (114 | ) | (6 | ) | — | — | |||||||||||||||||
Balance at December 31, 2014 | (22,076 | ) | 276 | 1,008 | (111 | ) | 342 | (20,561 | ) | ||||||||||||||||
Pre-tax amount | (27,107 | ) | 6,358 | — | 2,055 | (1 | ) | (18,695 | ) | ||||||||||||||||
Tax (provision) benefit | — | (2,455 | ) | — | (58 | ) | — | (2,513 | ) | ||||||||||||||||
Reclassification of (gain) loss to net income | — | — | (11 | ) | (596 | ) | (14 | ) | (621 | ) | |||||||||||||||
Foreign currency translation | (17 | ) | — | 3 | 14 | — | — | ||||||||||||||||||
Balance at March 31, 2015 | $ | (49,200 | ) | $ | 4,179 | $ | 1,000 | $ | 1,304 | $ | 327 | $ | (42,390 | ) | |||||||||||
Amounts Reclassified to Net Income from Accumulated Other Comprehensive Income (Loss) | The following table summarizes the amounts reclassified to net income from accumulated other comprehensive income (loss) and the associated line item in the accompanying Condensed Consolidated Statements of Operations (in thousands): | ||||||||||||||||||||||||
Three Months Ended | Statements of Operations | ||||||||||||||||||||||||
March 31, | Location | ||||||||||||||||||||||||
2015 | 2014 | ||||||||||||||||||||||||
Actuarial Gain (Loss) Related to Pension Liability: (1) | |||||||||||||||||||||||||
Pre-tax amount | $ | 11 | $ | 12 | Direct salaries and related costs | ||||||||||||||||||||
Tax (provision) benefit | — | — | Income taxes | ||||||||||||||||||||||
Reclassification to net income | 11 | 12 | |||||||||||||||||||||||
Gain (Loss) on Cash Flow Hedging Instruments: (2) | |||||||||||||||||||||||||
Pre-tax amount | 590 | (2,374 | ) | Revenues | |||||||||||||||||||||
Tax (provision) benefit | 6 | 96 | Income taxes | ||||||||||||||||||||||
Reclassification to net income | 596 | (2,278 | ) | ||||||||||||||||||||||
Gain (Loss) on Post Retirement Obligation: (1) | |||||||||||||||||||||||||
Pre-tax amount | 14 | 11 | General and administrative | ||||||||||||||||||||||
Tax (provision) benefit | — | — | Income taxes | ||||||||||||||||||||||
Reclassification to net income | 14 | 11 | |||||||||||||||||||||||
Total reclassification of gain (loss) to net income | |||||||||||||||||||||||||
$ | 621 | $ | (2,255 | ) | |||||||||||||||||||||
(1) | See Note 14, Defined Benefit Pension Plan and Postretirement Benefits, for further information. |
Income_Taxes_Tables
Income Taxes (Tables) | 3 Months Ended | ||
Mar. 31, 2015 | |||
Income Tax Disclosure [Abstract] | |||
Summary of Significant Tax Jurisdictions Currently under Audit | The significant tax jurisdictions currently under audit are as follows: | ||
Tax Jurisdiction | Tax Year Ended | ||
Canada | 2003 to 2009 | ||
The Philippines | 2010 |
Earnings_Per_Share_Tables
Earnings Per Share (Tables) | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Earnings Per Share [Abstract] | |||||||||||||||||
Numbers of Shares Used in Earnings Per Share Computation | The numbers of shares used in the earnings per share computation are as follows (in thousands): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Basic: | |||||||||||||||||
Weighted average common shares outstanding | 42,181 | 42,739 | |||||||||||||||
Diluted: | |||||||||||||||||
Dilutive effect of stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust | 259 | 98 | |||||||||||||||
Total weighted average diluted shares outstanding | 42,440 | 42,837 | |||||||||||||||
Anti-dilutive shares excluded from the diluted earnings per share calculation | 21 | 74 | |||||||||||||||
Shares Repurchased | The shares repurchased under the Company’s share repurchase programs were as follows (in thousands, except per share amounts): | ||||||||||||||||
Total Number | Range of Prices Paid Per Share | Total Cost of | |||||||||||||||
of Shares | Low | High | Shares | ||||||||||||||
Repurchased | Repurchased | ||||||||||||||||
Three Months Ended: | |||||||||||||||||
31-Mar-15 | 221 | $ | 22.81 | $ | 23.46 | $ | 5,136 | ||||||||||
31-Mar-14 | 130 | $ | 19.92 | $ | 19.98 | $ | 2,605 |
Commitments_and_Loss_Contingen1
Commitments and Loss Contingency (Tables) | 3 Months Ended | ||||
Mar. 31, 2015 | |||||
Commitments and Contingencies Disclosure [Abstract] | |||||
Schedule of Future Minimum Rental Payments for Operating Leases | The following is a schedule of future minimum rental payments required under operating leases that have noncancelable lease terms as of March 31, 2015 (in thousands): | ||||
Amount | |||||
2015 (remaining nine months) | $ | 171 | |||
2016 | 452 | ||||
2017 | 452 | ||||
2018 | 452 | ||||
2019 | 452 | ||||
2020 | 1,962 | ||||
2021 and thereafter | 12,869 | ||||
Total minimum payments required | $ | 16,810 | |||
Schedule of Future Minimum Purchases Remaining under Agreements | The following is a schedule of the future minimum purchases remaining under the agreements as of March 31, 2015 (in thousands): | ||||
Amount | |||||
2015 (remaining nine months) | $ | 1,656 | |||
2016 | 787 | ||||
2017 | 633 | ||||
2018 | — | ||||
2019 | — | ||||
2020 | — | ||||
2021 and thereafter | — | ||||
Total minimum payments required | $ | 3,076 | |||
Defined_Benefit_Pension_Plan_a1
Defined Benefit Pension Plan and Postretirement Benefits (Tables) | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Compensation and Retirement Disclosure [Abstract] | |||||||||
Net Periodic Benefit Cost and Other Accumulated Comprehensive Income for Pension Plans | The following table provides information about the net periodic benefit cost for the Company’s pension plans (in thousands): | ||||||||
Three Months Ended March 31, | |||||||||
2015 | 2014 | ||||||||
Service cost | $ | 115 | $ | 100 | |||||
Interest cost | 36 | 30 | |||||||
Recognized actuarial (gains) | (11 | ) | (12 | ) | |||||
Net periodic benefit cost | $ | 140 | $ | 118 | |||||
Company's Contributions to Employee Retirement Savings Plans | The Company’s contributions included in the accompanying Condensed Consolidated Statements of Operations were as follows (in thousands): | ||||||||
Three Months Ended March 31, | |||||||||
2015 | 2014 | ||||||||
401(k) plan contributions | $ | 283 | $ | 260 | |||||
Post-Retirement Benefit Obligation and Unrealized Gain (Losses) | The postretirement benefit obligation included in “Other long-term liabilities” and the unrealized gains (losses) included in “Accumulated other comprehensive income” in the accompanying Condensed Consolidated Balance Sheets were as follows (in thousands): | ||||||||
March 31, 2015 | December 31, 2014 | ||||||||
Postretirement benefit obligation | $ | 44 | $ | 46 | |||||
Unrealized gains (losses) in AOCI (1) | $ | 327 | $ | 342 | |||||
-1 | Unrealized gains (losses) are impacted by changes in discount rates related to the postretirement obligation. |
StockBased_Compensation_Tables
Stock-Based Compensation (Tables) | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Disclosure of Compensation Related Costs, Share-based Payments [Abstract] | |||||||||||||||||
Stock-Based Compensation Expense, Income Tax Benefits Related to Stock-Based Compensation and Excess Tax Benefits (Provision) Recorded by Company | The following table summarizes the stock-based compensation expense (primarily in the Americas), income tax benefits related to the stock-based compensation and excess tax benefits (deficiencies) (in thousands): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Stock-based compensation (expense) (1) | $ | (1,996 | ) | $ | (754 | ) | |||||||||||
Income tax benefit (2) | 729 | 264 | |||||||||||||||
Excess tax benefit (deficiency) from stock-based compensation (3) | 169 | 54 | |||||||||||||||
(1) | Included in “General and administrative” costs in the accompanying Condensed Consolidated Statements of Operations. | ||||||||||||||||
(2) | Included in “Income taxes” in the accompanying Condensed Consolidated Statements of Operations. | ||||||||||||||||
(3) | Included in “Additional paid-in capital” in the accompanying Condensed Consolidated Statements of Changes in Shareholders’ Equity. | ||||||||||||||||
Summary of Assumptions Used to Estimate Fair Value | The following table summarizes the assumptions used to estimate the fair value of SARs granted (none in 2015): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Expected volatility | — | 38.9 | % | ||||||||||||||
Weighted-average volatility | — | 38.9 | % | ||||||||||||||
Expected dividend rate | — | 0 | % | ||||||||||||||
Expected term (in years) | — | 5 | |||||||||||||||
Risk-free rate | — | 1.7 | % | ||||||||||||||
Summary of Stock Appreciation Rights Activity | The following table summarizes SARs activity as of March 31, 2015 and for the three months then ended: | ||||||||||||||||
Stock Appreciation Rights | Shares (000s) | Weighted | Weighted | Aggregate | |||||||||||||
Average Exercise | Average | Intrinsic Value | |||||||||||||||
Price | Remaining | (000s) | |||||||||||||||
Contractual | |||||||||||||||||
Term (in years) | |||||||||||||||||
Outstanding at January 1, 2015 | 959 | $ | — | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Exercised | (44 | ) | $ | — | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Outstanding at March 31, 2015 | 915 | $ | — | 6.7 | $ | 6,026 | |||||||||||
Vested or expected to vest at March 31, 2015 | 915 | $ | — | 6.7 | $ | 6,026 | |||||||||||
Exercisable at March 31, 2015 | 708 | $ | — | 6.1 | $ | 4,638 | |||||||||||
Weighted Average Grant Date of SARs Granted and Total Intrinsic Value of SARs Exercised | The following table summarizes information regarding SARs granted and exercised (in thousands, except per SAR amounts): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of SARs granted | — | 246 | |||||||||||||||
Weighted average grant-date fair value per SAR | $ | — | $ | 7.2 | |||||||||||||
Intrinsic value of SARs exercised | $ | 402 | $ | 208 | |||||||||||||
Fair value of SARs vested | $ | 1,302 | $ | 1,553 | |||||||||||||
Summary of Nonvested Stock Appreciation Rights | The following table summarizes nonvested SARs activity as of March 31, 2015 and for the three months then ended: | ||||||||||||||||
Nonvested Stock Appreciation Rights | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 411 | $ | 6.61 | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Vested | (204 | ) | $ | 6.41 | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Nonvested at March 31, 2015 | 207 | $ | 6.80 | ||||||||||||||
Summary of Nonvested Restricted Shares and Restricted Stock Units | The following table summarizes nonvested restricted shares/RSUs activity as of March 31, 2015 and for the three months then ended: | ||||||||||||||||
Nonvested Restricted Shares and RSUs | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 1,194 | $ | 16.8 | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Vested | (125 | ) | $ | 16.1 | |||||||||||||
Forfeited or expired | (224 | ) | $ | 15.21 | |||||||||||||
Nonvested at March 31, 2015 | 845 | $ | 17.33 | ||||||||||||||
Summary of Weighted Average Grant-Date Fair Value Granted and Total Fair Value of Restricted Shares and Restricted Stock Units Vested | The following table summarizes information regarding restricted shares/RSUs granted and vested (in thousands, except per restricted share/RSU amounts): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of restricted shares/RSUs granted | — | 500 | |||||||||||||||
Weighted average grant-date fair value per restricted share/RSU | $ | — | $ | 19.77 | |||||||||||||
Fair value of restricted shares/RSUs vested | $ | 2,019 | $ | 895 | |||||||||||||
Summary of Nonvested Common Stock Units and Share Awards | The following table summarizes nonvested common stock share award activity as of March 31, 2015 and for the three months then ended: | ||||||||||||||||
Nonvested Common Stock Share Awards | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 12 | $ | 20.24 | ||||||||||||||
Granted | — | $ | — | ||||||||||||||
Vested | (8 | ) | $ | 20.1 | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Nonvested at March 31, 2015 | 4 | $ | 20.53 | ||||||||||||||
Summary of Weighted Average Grant-Date Fair Value of Common Stock Units and Share Awards Granted and Total Fair Value of Common Stock Units and Share Awards Vested | The following table summarizes information regarding common stock share awards granted and vested (in thousands, except per share award amounts): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of share awards granted | — | — | |||||||||||||||
Weighted average grant-date fair value per share award | $ | — | $ | — | |||||||||||||
Fair value of share awards vested | $ | 160 | $ | 150 | |||||||||||||
Summary of Nonvested Common Stock | The following table summarizes nonvested common stock activity as of March 31, 2015 and for the three months then ended: | ||||||||||||||||
Nonvested Common Stock | Shares (000s) | Weighted | |||||||||||||||
Average Grant- | |||||||||||||||||
Date Fair Value | |||||||||||||||||
Nonvested at January 1, 2015 | 5 | $ | 17.88 | ||||||||||||||
Granted | 5 | $ | 24.85 | ||||||||||||||
Vested | (6 | ) | $ | 23.35 | |||||||||||||
Forfeited or expired | — | $ | — | ||||||||||||||
Nonvested at March 31, 2015 | 4 | $ | 18.62 | ||||||||||||||
Summary of Weighted Average Grant-Date Fair Value of Common Stock Awarded and Cash Used to Settle Company's Obligation under Deferred Compensation | The following table summarizes information regarding shares of common stock granted and vested (in thousands, except per common stock amounts): | ||||||||||||||||
Three Months Ended March 31, | |||||||||||||||||
2015 | 2014 | ||||||||||||||||
Number of shares of common stock granted | 5 | 5 | |||||||||||||||
Weighted average grant-date fair value per common stock | $ | 24.85 | $ | 19.87 | |||||||||||||
Fair value of common stock vested | $ | 129 | $ | 101 | |||||||||||||
Cash used to settle the obligation | $ | 65 | $ | 21 |
Segments_and_Geographic_Inform1
Segments and Geographic Information (Tables) | 3 Months Ended | ||||||||||||||||
Mar. 31, 2015 | |||||||||||||||||
Segment Reporting [Abstract] | |||||||||||||||||
Company's Reportable Segments | Information about the Company’s reportable segments is as follows (in thousands): | ||||||||||||||||
Americas | EMEA | Other (1) | Consolidated | ||||||||||||||
Three Months Ended March 31, 2015: | |||||||||||||||||
Revenues | $ | 264,173 | $ | 59,495 | $ | 17 | $ | 323,685 | |||||||||
Percentage of revenues | 81.6 | % | 18.4 | % | 0 | % | 100 | % | |||||||||
Depreciation, net | $ | 9,580 | $ | 1,143 | $ | 336 | $ | 11,059 | |||||||||
Amortization of intangibles | $ | 3,431 | $ | — | $ | — | $ | 3,431 | |||||||||
Income (loss) from operations | $ | 32,541 | $ | 3,788 | $ | (13,788 | ) | $ | 22,541 | ||||||||
Other (expense), net | (1,102 | ) | (1,102 | ) | |||||||||||||
Income taxes | (5,800 | ) | (5,800 | ) | |||||||||||||
Net income | $ | 15,639 | |||||||||||||||
Total assets as of March 31, 2015 | $ | 1,069,686 | $ | 1,370,912 | $ | (1,521,514 | ) | $ | 919,084 | ||||||||
Three Months Ended March 31, 2014: | |||||||||||||||||
Revenues | $ | 261,246 | $ | 63,183 | $ | — | $ | 324,429 | |||||||||
Percentage of revenues | 80.5 | % | 19.5 | % | 0 | % | 100 | % | |||||||||
Depreciation, net | $ | 10,140 | $ | 1,158 | $ | — | $ | 11,298 | |||||||||
Amortization of intangibles | $ | 3,651 | $ | — | $ | — | $ | 3,651 | |||||||||
Income (loss) from operations | $ | 22,647 | $ | 2,884 | $ | (11,053 | ) | $ | 14,478 | ||||||||
Other (expense), net | 395 | 395 | |||||||||||||||
Income taxes | (4,560 | ) | (4,560 | ) | |||||||||||||
Net income | $ | 10,313 | |||||||||||||||
Total assets as of March 31, 2014 | $ | 1,084,443 | $ | 1,446,686 | $ | (1,594,458 | ) | $ | 936,671 | ||||||||
-1 | Other items (including corporate and other costs, impairment costs, other income and expense, and income taxes) are shown for purposes of reconciling to the Company’s consolidated totals as shown in the tables above for the three months ended March 31, 2015 and 2014. Inter-segment revenues are not material to the Americas and EMEA segment results. The Company evaluates the performance of its geographic segments based on revenues and income (loss) from operations, and does not include segment assets or other income and expense items for management reporting purposes. |
Other_Income_Expense_Tables
Other Income (Expense) (Tables) | 3 Months Ended | ||||||||
Mar. 31, 2015 | |||||||||
Other Income and Expenses [Abstract] | |||||||||
Schedule of Other Income (Expense) | Other income (expense) consists of the following (in thousands): | ||||||||
Three Months Ended March 31, | |||||||||
2015 | 2014 | ||||||||
Foreign currency transaction gains (losses) | $ | (935 | ) | $ | (128 | ) | |||
Gains (losses) on foreign currency derivative instruments not designated as hedges | (164 | ) | 723 | ||||||
Other miscellaneous income (expense) | 270 | 68 | |||||||
$ | (829 | ) | $ | 663 | |||||
Overview_and_Basis_of_Presenta2
Overview and Basis of Presentation - Additional Information (Detail) | 3 Months Ended |
Mar. 31, 2015 | |
Segment | |
Organization, Consolidation and Presentation of Financial Statements [Abstract] | |
Number of reportable segments | 2 |
Costs_Associated_with_Exit_or_2
Costs Associated with Exit or Disposal Activities - Additional Information (Detail) (USD $) | 3 Months Ended |
In Millions, unless otherwise specified | Mar. 31, 2015 |
Employees | |
Restructuring and Related Activities [Abstract] | |
Estimated employee rationalization associated with exit or disposal activities | 800 |
Cash payment related to restructuring plan | $14.70 |
Lease termination date | 28-Feb-17 |
Costs_Associated_with_Exit_or_3
Costs Associated with Exit or Disposal Activities - Cumulative Costs Expected and Incurred as a Result of Exit Plans (Detail) (USD $) | Mar. 31, 2015 |
In Thousands, unless otherwise specified | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | $21,139 |
Lease Obligations and Facility Exit Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 10,027 |
Severance and Related Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 6,042 |
Legal-Related Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 110 |
Non-cash Impairment Charges [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 4,960 |
Fourth Quarter 2011 Exit Plan [Member] | Americas [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 1,845 |
Fourth Quarter 2011 Exit Plan [Member] | Americas [Member] | Lease Obligations and Facility Exit Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 1,365 |
Fourth Quarter 2011 Exit Plan [Member] | Americas [Member] | Non-cash Impairment Charges [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 480 |
Fourth Quarter 2011 Exit Plan [Member] | EMEA [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 6,460 |
Fourth Quarter 2011 Exit Plan [Member] | EMEA [Member] | Lease Obligations and Facility Exit Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 19 |
Fourth Quarter 2011 Exit Plan [Member] | EMEA [Member] | Severance and Related Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 5,857 |
Fourth Quarter 2011 Exit Plan [Member] | EMEA [Member] | Legal-Related Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 110 |
Fourth Quarter 2011 Exit Plan [Member] | EMEA [Member] | Non-cash Impairment Charges [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 474 |
Fourth Quarter 2010 Exit Plan [Member] | EMEA [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 2,258 |
Fourth Quarter 2010 Exit Plan [Member] | EMEA [Member] | Lease Obligations and Facility Exit Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 1,914 |
Fourth Quarter 2010 Exit Plan [Member] | EMEA [Member] | Severance and Related Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 185 |
Fourth Quarter 2010 Exit Plan [Member] | EMEA [Member] | Non-cash Impairment Charges [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 159 |
Third Quarter 2010 Exit Plan [Member] | Americas [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 10,576 |
Third Quarter 2010 Exit Plan [Member] | Americas [Member] | Lease Obligations and Facility Exit Costs [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | 6,729 |
Third Quarter 2010 Exit Plan [Member] | Americas [Member] | Non-cash Impairment Charges [Member] | |
Restructuring Cost and Reserve [Line Items] | |
Estimated total costs, some of which may have already been incurred, under the restructuring plan | $3,847 |
Costs_Associated_with_Exit_or_4
Costs Associated with Exit or Disposal Activities - Summary of Accrued Liability Associated with Exit Plans' Exit or Disposal Activities and Related Charges (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Restructuring Cost and Reserve [Line Items] | ||
Beginning accrual | $1,558 | $2,974 |
Cash payments | -212 | -245 |
Other non-cash changes | 2 | |
Ending accrual | 1,346 | 2,731 |
Lease Obligations and Facility Exit Costs [Member] | ||
Restructuring Cost and Reserve [Line Items] | ||
Charges (reversals) of exit or disposal activities and related charges | 0 | 0 |
Severance and Related Costs [Member] | ||
Restructuring Cost and Reserve [Line Items] | ||
Charges (reversals) of exit or disposal activities and related charges | 0 | 0 |
Legal-Related Costs [Member] | ||
Restructuring Cost and Reserve [Line Items] | ||
Charges (reversals) of exit or disposal activities and related charges | $0 | $0 |
Costs_Associated_with_Exit_or_5
Costs Associated with Exit or Disposal Activities - Summary of Accrued Liability Associated with Company's Exit Plans (Detail) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 | Mar. 31, 2014 | Dec. 31, 2013 |
In Thousands, unless otherwise specified | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Short-term accrued restructuring liability | $618 | $630 | ||
Long-term accrued restructuring liability | 728 | 928 | ||
Ending accrual | 1,346 | 1,558 | 2,731 | 2,974 |
Fourth Quarter 2011 Exit Plan [Member] | Americas [Member] | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Short-term accrued restructuring liability | 139 | 109 | ||
Long-term accrued restructuring liability | 159 | 203 | ||
Ending accrual | 298 | 312 | ||
Third Quarter 2010 Exit Plan [Member] | Americas [Member] | ||||
Restructuring Cost and Reserve [Line Items] | ||||
Short-term accrued restructuring liability | 479 | 521 | ||
Long-term accrued restructuring liability | 569 | 725 | ||
Ending accrual | $1,048 | $1,246 |
Fair_Value_Assets_and_Liabilit
Fair Value - Assets and Liabilities Measured at Fair Value on a Recurring Basis (Detail) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Assets: | ||
Total assets | $112,114 | $113,505 |
Liabilities: | ||
Long-term debt | 74,000 | 75,000 |
Total liabilities | 74,419 | 76,261 |
Money Market Funds and Open-End Mutual Funds [Member] | ||
Assets: | ||
Money market funds and open-end mutual funds included in "Cash and cash equivalents" | 91,607 | 100,915 |
Money market funds and open-end mutual funds included in "Deferred charges and other assets" | 11 | 10 |
Foreign Currency Forward and Option Contracts Included in Other Current Assets [Member] | ||
Assets: | ||
Foreign currency forward and option contracts | 12,855 | 1,489 |
Equity Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member] | ||
Assets: | ||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | 6,045 | 5,589 |
Debt Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member] | ||
Assets: | ||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | 1,517 | 1,363 |
Guaranteed Investment Certificates [Member] | ||
Assets: | ||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | 79 | 79 |
Foreign Currency Forward and Option Contracts Included in Other Accrued Expenses and Current Liabilities [Member] | ||
Liabilities: | ||
Foreign currency forward and option contracts | 419 | 1,261 |
Foreign Currency Forward Contracts Included in Deferred Charges and Other Assets [Member] | ||
Assets: | ||
Foreign currency forward and option contracts | 4,060 | |
Quoted Prices in Active Markets For Identical Assets Level 1 [Member] | ||
Assets: | ||
Total assets | 99,180 | 107,877 |
Quoted Prices in Active Markets For Identical Assets Level 1 [Member] | Money Market Funds and Open-End Mutual Funds [Member] | ||
Assets: | ||
Money market funds and open-end mutual funds included in "Cash and cash equivalents" | 91,607 | 100,915 |
Money market funds and open-end mutual funds included in "Deferred charges and other assets" | 11 | 10 |
Quoted Prices in Active Markets For Identical Assets Level 1 [Member] | Equity Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member] | ||
Assets: | ||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | 6,045 | 5,589 |
Quoted Prices in Active Markets For Identical Assets Level 1 [Member] | Debt Investments Held in a Rabbi Trust for the Deferred Compensation Plan [Member] | ||
Assets: | ||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | 1,517 | 1,363 |
Significant Other Observable Inputs Level 2 [Member] | ||
Assets: | ||
Total assets | 12,934 | 5,628 |
Liabilities: | ||
Long-term debt | 74,000 | 75,000 |
Total liabilities | 74,419 | 76,261 |
Significant Other Observable Inputs Level 2 [Member] | Foreign Currency Forward and Option Contracts Included in Other Current Assets [Member] | ||
Assets: | ||
Foreign currency forward and option contracts | 12,855 | 1,489 |
Significant Other Observable Inputs Level 2 [Member] | Guaranteed Investment Certificates [Member] | ||
Assets: | ||
Debt investments held in a rabbi trust for the Deferred Compensation Plan | 79 | 79 |
Significant Other Observable Inputs Level 2 [Member] | Foreign Currency Forward and Option Contracts Included in Other Accrued Expenses and Current Liabilities [Member] | ||
Liabilities: | ||
Foreign currency forward and option contracts | 419 | 1,261 |
Significant Other Observable Inputs Level 2 [Member] | Foreign Currency Forward Contracts Included in Deferred Charges and Other Assets [Member] | ||
Assets: | ||
Foreign currency forward and option contracts | $4,060 |
Intangible_Assets_Companys_Pur
Intangible Assets - Company's Purchased Intangible Assets (Detail) (USD $) | 3 Months Ended | 12 Months Ended |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Dec. 31, 2014 |
Acquired Finite-Lived Intangible Assets [Line Items] | ||
Gross Intangibles | $113,136 | $114,827 |
Accumulated Amortization | -56,717 | -54,207 |
Net Intangibles | 56,419 | 60,620 |
Weighted Average Amortization Period (years) | 8 years | 8 years |
Customer Relationships [Member] | ||
Acquired Finite-Lived Intangible Assets [Line Items] | ||
Gross Intangibles | 99,038 | 100,719 |
Accumulated Amortization | -49,759 | -47,571 |
Net Intangibles | 49,279 | 53,148 |
Weighted Average Amortization Period (years) | 8 years | 8 years |
Trade Name [Member] | ||
Acquired Finite-Lived Intangible Assets [Line Items] | ||
Gross Intangibles | 11,600 | 11,600 |
Accumulated Amortization | -4,460 | -4,128 |
Net Intangibles | 7,140 | 7,472 |
Weighted Average Amortization Period (years) | 8 years | 8 years |
Non-Compete Agreements [Member] | ||
Acquired Finite-Lived Intangible Assets [Line Items] | ||
Gross Intangibles | 1,199 | 1,209 |
Accumulated Amortization | -1,199 | -1,209 |
Weighted Average Amortization Period (years) | 2 years | 2 years |
Proprietary Software [Member] | ||
Acquired Finite-Lived Intangible Assets [Line Items] | ||
Gross Intangibles | 850 | 850 |
Accumulated Amortization | -850 | -850 |
Weighted Average Amortization Period (years) | 2 years | 2 years |
Favorable Lease Agreement [Member] | ||
Acquired Finite-Lived Intangible Assets [Line Items] | ||
Gross Intangibles | 449 | 449 |
Accumulated Amortization | ($449) | ($449) |
Weighted Average Amortization Period (years) | 2 years | 2 years |
Intangible_Assets_Estimated_Fu
Intangible Assets - Estimated Future Amortization Expense (Detail) (USD $) | Mar. 31, 2015 |
In Thousands, unless otherwise specified | |
Finite-Lived Intangible Assets, Net, Amortization Expense, Fiscal Year Maturity [Abstract] | |
2015 (remaining nine months) | $10,243 |
2016 | 13,674 |
2017 | 13,674 |
2018 | 7,500 |
2019 | 6,910 |
2020 | 4,418 |
2021 and thereafter | $0 |
Financial_Derivatives_Deferred
Financial Derivatives - Deferred Gains (Losses) and Related Taxes on Cash Flow Hedges (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Dec. 31, 2014 |
Derivative Instruments and Hedging Activities Disclosure [Abstract] | ||
Deferred gains (losses) in AOCI | $1,323 | ($157) |
Tax on deferred gains (losses) in AOCI | -19 | 46 |
Deferred gains (losses) in AOCI, net of taxes | 1,304 | -111 |
Deferred gains (losses) expected to be reclassified to "Revenues" from AOCI during the next twelve months | $1,323 |
Financial_Derivatives_Addition
Financial Derivatives - Additional Information (Detail) (USD $) | 3 Months Ended | 12 Months Ended |
In Millions, unless otherwise specified | Mar. 31, 2015 | Dec. 31, 2014 |
Derivative Instruments and Hedging Activities Disclosure [Abstract] | ||
Maximum period of foreign currency hedge contracts | 180 days | |
Maximum amount of loss due to credit risk | $12.90 | $5.50 |
Total net settlement amount asset position | 12.4 | 4.4 |
Total net settlement amount liability position | $0 | $0.10 |
Financial_Derivatives_Outstand
Financial Derivatives - Outstanding Foreign Currency Forward Contracts and Options (Detail) (USD $) | 3 Months Ended | 12 Months Ended |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Dec. 31, 2014 |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Option Contracts [Member] | Philippine Pesos [Member] | ||
Derivative [Line Items] | ||
Notional Amount | $90,900 | $73,000 |
Settle Through Date | 29-Feb-16 | 31-Dec-15 |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Philippine Pesos [Member] | ||
Derivative [Line Items] | ||
Notional Amount | 9,000 | |
Settle Through Date | 31-Mar-15 | |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Costa Rican Colones [Member] | ||
Derivative [Line Items] | ||
Notional Amount | 52,700 | 51,600 |
Settle Through Date | 31-Dec-15 | 31-Oct-15 |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Hungarian Forints [Member] | ||
Derivative [Line Items] | ||
Notional Amount | 2,011 | |
Settle Through Date | 31-Dec-15 | |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Romanian Leis [Member] | ||
Derivative [Line Items] | ||
Notional Amount | 7,173 | 10,414 |
Settle Through Date | 31-Dec-15 | 31-Dec-15 |
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Forwards [Member] | Euros [Member] | ||
Derivative [Line Items] | ||
Notional Amount | 63,470 | 51,648 |
Settle Through Date | 31-Mar-16 | 31-Mar-16 |
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Forwards [Member] | ||
Derivative [Line Items] | ||
Notional Amount | $55,035 | $64,541 |
Settle Through Date | 30-Jun-15 | 31-Mar-15 |
Financial_Derivatives_Derivati
Financial Derivatives - Derivative Instruments Fair Value (Detail) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Assets | $12,855 | $5,549 |
Derivative Liabilities | 419 | 1,261 |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Current Assets [Member] | Option Contracts [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Assets | 2,238 | 974 |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Accrued Expenses and Current Liabilities [Member] | Option Contracts [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Liabilities | 9 | 406 |
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Current Assets [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Assets | 10,419 | |
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Deferred Charges and Other Assets [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Assets | 4,060 | |
Derivatives Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Option Contracts [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Assets | 12,657 | 5,034 |
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Current Assets [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Assets | 198 | 515 |
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Other Accrued Expenses and Current Liabilities [Member] | ||
Derivatives, Fair Value [Line Items] | ||
Derivative Liabilities | $410 | $855 |
Financial_Derivatives_Effect_o
Financial Derivatives - Effect of Company's Derivative Instruments (Detail) (USD $) | 3 Months Ended | 12 Months Ended |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Dec. 31, 2014 |
Derivative Instruments, Gain (Loss) [Line Items] | ||
Gain (Loss) Recognized in AOCI on Derivatives (Effective Portion) | $8,413 | ($4,964) |
Gain (Loss) Reclassified From Accumulated AOCI Into "Revenues" (Effective Portion) | 589 | -2,374 |
Gain (Loss) Recognized in "Revenues" on Derivatives (Ineffective Portion) | 1 | -3 |
Derivatives Designated as Cash Flow Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | Option Contracts [Member] | ||
Derivative Instruments, Gain (Loss) [Line Items] | ||
Gain (Loss) Recognized in AOCI on Derivatives (Effective Portion) | 2,055 | -5,018 |
Gain (Loss) Reclassified From Accumulated AOCI Into "Revenues" (Effective Portion) | 589 | -2,374 |
Gain (Loss) Recognized in "Revenues" on Derivatives (Ineffective Portion) | 1 | -3 |
Derivatives Designated as Net Investment Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | ||
Derivative Instruments, Gain (Loss) [Line Items] | ||
Gain (Loss) Recognized in AOCI on Derivatives (Effective Portion) | 6,358 | 54 |
Derivatives Not Designated as Hedging Instruments under ASC 815 [Member] | Foreign Currency Forward Contracts [Member] | ||
Derivative Instruments, Gain (Loss) [Line Items] | ||
Gain (Loss) Recognized in "Other income and (expense)" on Derivatives | ($164) | $723 |
Investments_Held_in_Rabbi_Trus2
Investments Held in Rabbi Trust - Investments Held in Rabbi Trust, Classified as Trading (Detail) (Mutual Funds [Member], USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Mutual Funds [Member] | ||
Schedule of Trading Securities and Other Trading Assets [Line Items] | ||
Mutual funds, Cost | $5,656 | $5,160 |
Mutual funds, Fair Value | $7,562 | $6,952 |
Investments_Held_in_Rabbi_Trus3
Investments Held in Rabbi Trust - Additional Information (Detail) | Mar. 31, 2015 |
Equity-Based Securities [Member] | |
Schedule of Trading Securities and Other Trading Assets [Line Items] | |
Mutual funds held in rabbi trust | 80.00% |
Debt-Based Securities [Member] | |
Schedule of Trading Securities and Other Trading Assets [Line Items] | |
Mutual funds held in rabbi trust | 20.00% |
Investments_Held_in_Rabbi_Trus4
Investments Held in Rabbi Trust - Components of Investment Income (Losses), Included in Other Income (Expense) in Accompanying Consolidated Statements of Operations (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Investments, Debt and Equity Securities [Abstract] | ||
Gross realized gains from sale of trading securities | $3 | $3 |
Gross realized (losses) from sale of trading securities | -1 | |
Dividend and interest income | 5 | 9 |
Net unrealized holding gains (losses) | 123 | 75 |
Net investment income (losses) | $130 | $87 |
Deferred_Revenue_Components_of
Deferred Revenue - Components of Deferred Revenue (Detail) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Deferred Revenue Disclosure [Abstract] | ||
Future service | $21,525 | $25,222 |
Estimated potential penalties and holdbacks | 7,177 | 9,023 |
Deferred revenue | $28,702 | $34,245 |
Deferred_Grants_Schedule_of_De
Deferred Grants - Schedule of Deferred Grants (Detail) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Deferred Grants [Abstract] | ||
Property grants | $4,988 | $5,110 |
Employment grants | 230 | 207 |
Total deferred grants | 5,218 | 5,317 |
Less: Property grants - short-term | 0 | 0 |
Less: Employment grants - short-term | -230 | -207 |
Total long-term deferred grants | 4,988 | 5,110 |
Total deferred grants | $5,218 | $5,317 |
Borrowings_Additional_Informat
Borrowings - Additional Information (Detail) (USD $) | 3 Months Ended | ||||
Mar. 31, 2015 | Mar. 31, 2014 | 31-May-12 | 3-May-12 | Feb. 02, 2010 | |
2012 Credit Agreement [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Maximum borrowing capacity | $245,000,000 | ||||
Line of credit facility, expiration date | 2-May-17 | ||||
Varying installments due | 0 | ||||
Credit agreement interest rate description | Borrowings under the 2012 Credit Agreement will bear interest at the rates set forth in the Credit Agreement. | ||||
Credit agreement customary fees description | The Company is required to pay certain customary fees, including a commitment fee of 0.175%, which is due quarterly in arrears and calculated on the average unused amount of the 2012 Credit Agreement. | ||||
Commitment fee | 0.18% | ||||
Underwriting fee for credit agreement | 900,000 | ||||
Average daily utilization of borrowings | 74,300,000 | 96,300,000 | |||
Interest expense, excluding amortization of deferred loan fees | 200,000 | 300,000 | |||
Weighted average interest rate | 1.30% | 1.30% | |||
2012 Credit Agreement [Member] | Non-Voting Capital Stock Direct Foreign Subsidiaries [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Percentage of capital stock pledged under credit agreement | 100.00% | ||||
2012 Credit Agreement [Member] | Voting Capital Stock Direct Foreign Subsidiaries [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Percentage of capital stock pledged under credit agreement | 65.00% | ||||
2010 Credit Agreement [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Maximum borrowing capacity | 75,000,000 | ||||
Alternate-Currency Sub-Facility [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Maximum borrowing capacity | 184,000,000 | ||||
Swingline Sub-Facility [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Maximum borrowing capacity | 10,000,000 | ||||
Letter of Credit Sub-Facility [Member] | |||||
Line of Credit Facility [Line Items] | |||||
Maximum borrowing capacity | $35,000,000 |
Borrowings_Components_of_Borro
Borrowings - Components of Borrowings (Detail) (USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Line of Credit Facility [Line Items] | ||
Total long-term debt | $74,000 | $75,000 |
Revolving Credit Facility [Member] | ||
Line of Credit Facility [Line Items] | ||
Revolving credit facility | 74,000 | 75,000 |
Less: Current portion | 0 | 0 |
Total long-term debt | $74,000 | $75,000 |
Accumulated_Other_Comprehensiv2
Accumulated Other Comprehensive Income (Loss) - Components of Accumulated Other Comprehensive Income (Loss) (Detail) (USD $) | 3 Months Ended | 12 Months Ended |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Dec. 31, 2014 |
Accumulated Other Comprehensive Income (Loss) [Line Items] | ||
Beginning balance, accumulated other comprehensive income (loss) | ($20,561) | $7,997 |
Pre-tax amount | -18,695 | -31,366 |
Tax (provision) benefit | -2,513 | -2,345 |
Reclassification of (gain) loss to net income | -621 | 5,153 |
Ending balance, accumulated other comprehensive income (loss) | -42,390 | -20,561 |
Foreign Currency Translation Gain (Loss) [Member] | ||
Accumulated Other Comprehensive Income (Loss) [Line Items] | ||
Beginning balance, accumulated other comprehensive income (loss) | -22,076 | 12,751 |
Pre-tax amount | -27,107 | -34,947 |
Foreign currency translation | -17 | 120 |
Ending balance, accumulated other comprehensive income (loss) | -49,200 | -22,076 |
Unrealized Gain (Loss) on Net Investment Hedges [Member] | ||
Accumulated Other Comprehensive Income (Loss) [Line Items] | ||
Beginning balance, accumulated other comprehensive income (loss) | 276 | -3,683 |
Pre-tax amount | 6,358 | 6,344 |
Tax (provision) benefit | -2,455 | -2,385 |
Ending balance, accumulated other comprehensive income (loss) | 4,179 | 276 |
Unrealized Actuarial Gain (Loss) Related to Pension Liability [Member] | ||
Accumulated Other Comprehensive Income (Loss) [Line Items] | ||
Beginning balance, accumulated other comprehensive income (loss) | 1,008 | 1,150 |
Pre-tax amount | -50 | |
Tax (provision) benefit | 57 | |
Reclassification of (gain) loss to net income | -11 | -35 |
Foreign currency translation | 3 | -114 |
Ending balance, accumulated other comprehensive income (loss) | 1,000 | 1,008 |
Unrealized Gain (Loss) on Cash Flow Hedging Instruments [Member] | ||
Accumulated Other Comprehensive Income (Loss) [Line Items] | ||
Beginning balance, accumulated other comprehensive income (loss) | -111 | -2,535 |
Pre-tax amount | 2,055 | -2,790 |
Tax (provision) benefit | -58 | -17 |
Reclassification of (gain) loss to net income | -596 | 5,237 |
Foreign currency translation | 14 | -6 |
Ending balance, accumulated other comprehensive income (loss) | 1,304 | -111 |
Unrealized Gain (Loss) on Post Retirement Obligation [Member] | ||
Accumulated Other Comprehensive Income (Loss) [Line Items] | ||
Beginning balance, accumulated other comprehensive income (loss) | 342 | 314 |
Pre-tax amount | -1 | 77 |
Reclassification of (gain) loss to net income | -14 | -49 |
Ending balance, accumulated other comprehensive income (loss) | $327 | $342 |
Accumulated_Other_Comprehensiv3
Accumulated Other Comprehensive Income (Loss) - Amounts Reclassified to Net Income from Accumulated Other Comprehensive Income (Loss) (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Pre-tax amount | $21,439 | $14,873 |
Tax (provision) benefit | 5,800 | 4,560 |
Reclassification of gain (loss) to net income | 15,639 | 10,313 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Reclassification of gain (loss) to net income | 621 | -2,255 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | Actuarial Gain (Loss) Related to Pension Liability [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Reclassification of gain (loss) to net income | 11 | 12 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | Gain (Loss) on Cash Flow Hedging Instruments [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Tax (provision) benefit | 6 | 96 |
Reclassification of gain (loss) to net income | 596 | -2,278 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | Gain (Loss) on Post Retirement Obligation [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Reclassification of gain (loss) to net income | 14 | 11 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | Direct Salaries and Related Costs [Member] | Actuarial Gain (Loss) Related to Pension Liability [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Pre-tax amount | 11 | 12 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | Revenues [Member] | Gain (Loss) on Cash Flow Hedging Instruments [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Pre-tax amount | 590 | -2,374 |
Reclassification out of Accumulated Other Comprehensive Income [Member] | General and Administrative [Member] | Gain (Loss) on Post Retirement Obligation [Member] | ||
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items] | ||
Pre-tax amount | $14 | $11 |
Income_Taxes_Additional_Inform
Income Taxes - Additional Information (Detail) (USD $) | 3 Months Ended | ||
In Millions, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 | Dec. 31, 2014 |
Income Tax [Line Items] | |||
Effective rate of tax | 27.10% | 30.70% | |
Statutory federal income tax rate | 35.00% | ||
Unrecognized tax benefits | $11.80 | $13.30 | |
Amount of mandatory security deposit paid related to Notice of Objection | 14.7 | 15.9 | |
Deferred Charges and Other Assets [Member] | |||
Income Tax [Line Items] | |||
Unrecognized tax benefits | 2.7 | ||
Long-Term Income Tax Liabilities [Member] | |||
Income Tax [Line Items] | |||
Unrecognized tax benefits | $11.80 | $10.60 |
Income_Taxes_Summary_of_Signif
Income Taxes - Summary of Significant Tax Jurisdictions Currently under Audit (Detail) | 3 Months Ended |
Mar. 31, 2015 | |
Canada [Member] | |
Income Tax Examination [Line Items] | |
Significant tax jurisdictions currently under audit | 2003 to 2009 |
The Philippines [Member] | |
Income Tax Examination [Line Items] | |
Significant tax jurisdictions currently under audit | 2010 |
Earnings_Per_Share_Numbers_of_
Earnings Per Share - Numbers of Shares Used in Earnings Per Share Computation (Detail) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Basic: | ||
Weighted average common shares outstanding | 42,181 | 42,739 |
Diluted: | ||
Dilutive effect of stock appreciation rights, restricted stock, restricted stock units and shares held in a rabbi trust | 259 | 98 |
Total weighted average diluted shares outstanding | 42,440 | 42,837 |
Anti-dilutive shares excluded from the diluted earnings per share calculation | 21 | 74 |
Earnings_Per_Share_Additional_
Earnings Per Share - Additional Information (Detail) | 3 Months Ended | ||
Mar. 31, 2015 | Mar. 31, 2014 | Aug. 18, 2011 | |
Equity, Class of Treasury Stock [Line Items] | |||
Total Number of Shares Repurchased | 221,000 | 130,000 | |
2011 Share Repurchase Program [Member] | |||
Equity, Class of Treasury Stock [Line Items] | |||
Maximum amount of shares authorized for repurchase | 5,000,000 | ||
Total Number of Shares Repurchased | 4,200,000 |
Earnings_Per_Share_Shares_Repu
Earnings Per Share - Shares Repurchased (Detail) (USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Schedule Of Shares Repurchased [Line Items] | ||
Total Number of Shares Repurchased | 221 | 130 |
Total Cost of Shares Repurchased | $5,136 | $2,605 |
Minimum [Member] | ||
Schedule Of Shares Repurchased [Line Items] | ||
Range of Prices Paid Per Share | $22.81 | $19.92 |
Maximum [Member] | ||
Schedule Of Shares Repurchased [Line Items] | ||
Range of Prices Paid Per Share | $23.46 | $19.98 |
Commitments_and_Loss_Contingen2
Commitments and Loss Contingency - Schedule of Future Minimum Rental Payments under Operating Leases (Detail) (USD $) | Mar. 31, 2015 |
In Thousands, unless otherwise specified | |
Operating Leases Future Minimum Payments Due [Abstract] | |
2015 (remaining nine months) | $171 |
2016 | 452 |
2017 | 452 |
2018 | 452 |
2019 | 452 |
2020 | 1,962 |
2021 and thereafter | 12,869 |
Total minimum payments required | $16,810 |
Commitments_and_Loss_Contingen3
Commitments and Loss Contingency - Additional Information (Detail) | 3 Months Ended |
Mar. 31, 2015 | |
Minimum [Member] | |
Long-term Purchase Commitment [Line Items] | |
Term of agreements with third party vendors | 1 year |
Maximum [Member] | |
Long-term Purchase Commitment [Line Items] | |
Term of agreements with third party vendors | 5 years |
Commitments_and_Loss_Contingen4
Commitments and Loss Contingency - Schedule of Future Minimum Purchases Remaining under Agreements (Detail) (USD $) | Mar. 31, 2015 |
In Thousands, unless otherwise specified | |
Unrecorded Unconditional Purchase Obligation [Abstract] | |
2015 (remaining nine months) | $1,656 |
2016 | 787 |
2017 | 633 |
2018 | 0 |
2019 | 0 |
2020 | 0 |
2021 and thereafter | 0 |
Total minimum payments required | $3,076 |
Defined_Benefit_Pension_Plan_a2
Defined Benefit Pension Plan and Postretirement Benefits - Net Periodic Benefit Cost for Pension Plans (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Pension and Other Postretirement Benefit Plans, Accumulated Other Comprehensive Income (Loss), before Tax [Abstract] | ||
Service cost | $115 | $100 |
Interest cost | 36 | 30 |
Recognized actuarial (gains) | -11 | -12 |
Net periodic benefit cost | $140 | $118 |
Defined_Benefit_Pension_Plan_a3
Defined Benefit Pension Plan and Postretirement Benefits - Additional Information (Detail) | 3 Months Ended |
Mar. 31, 2015 | |
Pension Plans, Postretirement and Other Employee Benefits [Line Items] | |
Percentage of employer's contribution based on participants contribution | 50.00% |
Maximum [Member] | |
Pension Plans, Postretirement and Other Employee Benefits [Line Items] | |
Percentage of employer's contribution based on participants compensation | 2.00% |
Defined_Benefit_Pension_Plan_a4
Defined Benefit Pension Plan and Postretirement Benefits - Company's Contributions to Employee Retirement Savings Plans (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Compensation and Retirement Disclosure [Abstract] | ||
401(k) plan contributions | $283 | $260 |
Defined_Benefit_Pension_Plan_a5
Defined Benefit Pension Plan and Postretirement Benefits - Post-Retirement Benefit Obligation and Unrealized Gain (Losses) (Detail) (Split-Dollar Life Insurance Arrangement [Member], USD $) | Mar. 31, 2015 | Dec. 31, 2014 |
In Thousands, unless otherwise specified | ||
Split-Dollar Life Insurance Arrangement [Member] | ||
Defined Benefit Plan Disclosure [Line Items] | ||
Postretirement benefit obligation | $44 | $46 |
Unrealized gains (losses) in AOCI | $327 | $342 |
StockBased_Compensation_StockB
Stock-Based Compensation - Stock-Based Compensation Expense, Income Tax Benefits Related to Stock-Based Compensation and Excess Tax Benefits (Provision) Recorded by Company (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
General and Administrative [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Stock-based compensation (expense) | ($1,996) | ($754) |
Income Taxes [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Income tax benefit | 729 | 264 |
Additional Paid-in Capital [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Excess tax benefit (deficiency) from stock-based compensation | $169 | $54 |
StockBased_Compensation_Additi
Stock-Based Compensation - Additional Information (Detail) (USD $) | 3 Months Ended | ||
Mar. 31, 2015 | Dec. 31, 2014 | 20-May-11 | |
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Capitalized stock-based compensation costs | $0 | $0 | |
Deferred Compensation Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Weighted average period | 2 years 1 month 6 days | ||
Total unrecognized compensation cost | 100,000 | ||
2011 Equity Incentive Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Number of shares of common stock available under the 2011 plan | 4,000,000 | ||
2001 Equity Incentive Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
2001 equity incentive plan | 14-Mar-11 | ||
Stock Appreciation Rights (SARs) [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Share-based compensation plan expiration | 10 years | ||
Share-based compensation vesting period | One-third on each of the first three anniversaries of the date of grant | ||
Weighted average period | 1 year 3 months 18 days | ||
Total unrecognized compensation cost | 1,400,000 | ||
Restricted Shares [Member] | Restricted Stock Units [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Share-based compensation vesting period | One-third on each of the first three anniversaries of the date of grant | ||
Weighted average period | 1 year 6 months | ||
Total unrecognized compensation cost | 9,100,000 | ||
Restricted Shares [Member] | Restricted Stock Units [Member] | Minimum [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Range of vesting possibilities | 0.00% | ||
Restricted Shares [Member] | Restricted Stock Units [Member] | Maximum [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Range of vesting possibilities | 100.00% | ||
Nonvested Common Stock Share Awards [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Weighted average period | 1 year 1 month 6 days | ||
Total unrecognized compensation cost | 100,000 | ||
May 19, 2015 Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Annual Retainer payable in cash to Non Employee Director | 55,000 | ||
Increased stock component of annual retainer | 25,000 | ||
Annual Retainer payable in stock to Non Employee Director | 100,000 | ||
Increased cash component of annual retainer | 5,000 | ||
Deferred Compensation Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Percentage of contribution in respect of amounts deferred by certain senior management participants | 50.00% | ||
Vesting period of matching contributions and associated earnings | 7 years | ||
Accrued employee compensation and benefits | 7,600,000 | 7,000,000 | |
Common stock match associated with the deferred compensation plan carrying value | 1,600,000 | 1,500,000 | |
Deferred Compensation Plan [Member] | President, Chief Executive Officer and Executive Vice Presidents [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Amounts deferred by certain senior management personnel | 12,000 | ||
Deferred Compensation Plan [Member] | Senior Vice President, Global Vice Presidents and Vice Presidents [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Amounts deferred by certain senior management personnel | 7,500 | ||
May 17, 2012 Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Value of Annual Retainer to Non-Employee Director | 125,000 | ||
Annual Retainer payable in cash to Non Employee Director | 50,000 | ||
Increased stock component of annual retainer | 30,000 | ||
Vesting period for the annual equity award | 1 year | ||
May 20, 2011 Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Value of Annual Retainer to Non-Employee Director | 95,000 | ||
Annual Retainer payable in cash to Non Employee Director | 50,000 | ||
Vesting period for the annual equity award | 2 years | ||
Nonvested Common Stock Share Awards under 2004 Non-Employee Director Fee Plan [Member] | |||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
2001 equity incentive plan | 31-May-14 | ||
Value of initial granted shares of common stock to new non employee director | 60,000 | ||
Vesting period of initial granted shares of common stock to new non employee director | Twelve equal quarterly installments, one-twelfth on the date of grant and an additional one-twelfth on each successive third monthly anniversary of the date of grant | ||
Amended vesting period of cash Annual retainer to non-employee chairman and committee members | Vested in four equal quarterly installments, one-fourth on the day following the annual meeting of shareholders, and an additional one-fourth on each successive third monthly anniversary of the date of grant. | ||
Vesting period of annual granted shares of common stock to non-employee director | Vests in eight equal quarterly installments, one-eighth on the day following the annual meeting of shareholders, and an additional one-eighth on each successive third monthly anniversary of the date of grant. | ||
Amended vesting period of annual granted shares of common stock to non-employee director | Four equal quarterly installments, one-fourth on the date of grant and an additional one-fourth on each successive third monthly anniversary of the date of grant | ||
Additional annual cash award to be given to any non employee chairman of board | 100,000 | ||
Additional annual cash award to be given to Chairperson of the audit committee | 20,000 | ||
Additional annual cash award to be given to audit committee members | 10,000 | ||
Annual cash awards for the Chairpersons of the Compensation Committee, Finance Committee and Nominating and Corporate Governance Committee | 12,500 | ||
Annual cash awards for the members of the Compensation Committee, Finance Committee and Nominating and Corporate Governance Committee | 7,500 | ||
Increased additional annual cash award to Chairperson of Compensation Committee | $15,000 |
StockBased_Compensation_Summar
Stock-Based Compensation - Summary of Assumptions Used to Estimate Fair Value (Detail) (Stock Appreciation Rights (SARs) [Member]) | 3 Months Ended | |
Mar. 31, 2015 | Mar. 31, 2014 | |
Stock Appreciation Rights (SARs) [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Expected volatility | 0.00% | 38.90% |
Weighted-average volatility | 0.00% | 38.90% |
Expected dividend rate | 0.00% | 0.00% |
Expected term (in years) | 0 years | 5 years |
Risk-free rate | 0.00% | 1.70% |
StockBased_Compensation_Summar1
Stock-Based Compensation - Summary of Stock Appreciation Rights Activity (Detail) (Stock Appreciation Rights (SARs) [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Stock Appreciation Rights (SARs) [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Nonvested Shares, beginning balance | 959 | |
Granted, Shares | 0 | 246 |
Exercised, Shares | -44 | |
Forfeited or expired, Shares | 0 | |
Nonvested Shares, ending balance | 915 | |
Vested or expected to vest, Shares | 915 | |
Exercisable, Shares | 708 | |
Nonvested, Weighted Average Exercise Price, beginning balance | $0 | |
Granted, Weighted Average Exercise Price | $0 | |
Exercised, Weighted Average Exercise Price | $0 | |
Forfeited or expired, Weighted Average Exercise Price | $0 | |
Nonvested, Weighted Average Exercise price, ending balance | $0 | |
Vested or expected to vest, Weighted Average Exercise Price | $0 | |
Exercisable, Weighted Average Exercise Price | $0 | |
Nonvested, Weighted Average Remaining Contractual Term | 6 years 8 months 12 days | |
Vested or expected to vest, Weighted Average Remaining Contractual Term | 6 years 8 months 12 days | |
Exercisable, Weighted Average Remaining Contractual Term | 6 years 1 month 6 days | |
Outstanding, Aggregate Intrinsic Value | $6,026 | |
Vested or expected to vest, Aggregate Intrinsic Value | 6,026 | |
Exercisable, Aggregate Intrinsic Value | $4,638 |
StockBased_Compensation_Weight
Stock-Based Compensation - Weighted Average Grant Date of SARs Granted and Total Intrinsic Value of SARs Exercised (Detail) (Stock Appreciation Rights (SARs) [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Stock Appreciation Rights (SARs) [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Granted, Shares | 0 | 246 |
Weighted average grant-date fair value per SAR | $7.20 | |
Intrinsic value of SARs exercised | $402 | $208 |
Fair value of vested | $1,302 | $1,553 |
StockBased_Compensation_Summar2
Stock-Based Compensation - Summary of Nonvested Stock Appreciation Rights (Detail) (Nonvested Stock Appreciation Rights (SARs) [Member], USD $) | 3 Months Ended |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 |
Nonvested Stock Appreciation Rights (SARs) [Member] | |
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |
Nonvested Shares, beginning balance | 411 |
Granted, Shares | 0 |
Vested, Shares | -204 |
Forfeited or expired, Shares | 0 |
Nonvested Shares, ending balance | 207 |
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance | $6.61 |
Granted, Weighted Average Grant-Date Fair Value | $0 |
Vested, Weighted Average Grant-Date Fair Value | $6.41 |
Forfeited or expired, Weighted Average Grant-Date Fair Value | $0 |
Nonvested, Weighted Average Grant-Date Fair Value, ending balance | $6.80 |
StockBased_Compensation_Summar3
Stock-Based Compensation - Summary of Nonvested Restricted Shares and Restricted Stock Units (Detail) (Restricted Shares [Member], Restricted Stock Units [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Restricted Shares [Member] | Restricted Stock Units [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Nonvested Shares, beginning balance | 1,194 | |
Granted, Shares | 0 | 500 |
Vested, Shares | -125 | |
Forfeited or expired, Shares | -224 | |
Nonvested Shares, ending balance | 845 | |
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance | $16.80 | |
Granted, Weighted Average Grant-Date Fair Value | $0 | $19.77 |
Vested, Weighted Average Grant-Date Fair Value | $16.10 | |
Forfeited or expired, Weighted Average Grant-Date Fair Value | $15.21 | |
Nonvested, Weighted Average Grant-Date Fair Value, ending balance | $17.33 |
StockBased_Compensation_Summar4
Stock-Based Compensation - Summary of Weighted Average Grant-Date Fair Value Granted and Total Fair Value of Restricted Shares and Restricted Stock Units Vested (Detail) (Restricted Shares [Member], Restricted Stock Units [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Restricted Shares [Member] | Restricted Stock Units [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Granted, Shares | 0 | 500 |
Weighted average grant-date fair value | $0 | $19.77 |
Fair value of vested | $2,019 | $895 |
StockBased_Compensation_Summar5
Stock-Based Compensation - Summary of Nonvested Common Stock Units and Share Awards (Detail) (Nonvested Common Stock Share Awards [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Nonvested Common Stock Share Awards [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Nonvested Shares, beginning balance | 12 | |
Granted, Shares | 0 | 0 |
Vested, Shares | -8 | |
Forfeited or expired, Shares | 0 | |
Nonvested Shares, ending balance | 4 | |
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance | $20.24 | |
Granted, Weighted Average Grant-Date Fair Value | $0 | $0 |
Vested, Weighted Average Grant-Date Fair Value | $20.10 | |
Forfeited or expired, Weighted Average Grant-Date Fair Value | $0 | |
Nonvested, Weighted Average Grant-Date Fair Value, ending balance | $20.53 |
StockBased_Compensation_Summar6
Stock-Based Compensation - Summary of Weighted Average Grant-Date Fair Value of Common Stock Units and Share Awards Granted and Total Fair Value of Common Stock Units and Share Awards Vested (Detail) (Nonvested Common Stock Share Awards [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Nonvested Common Stock Share Awards [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Granted, Shares | 0 | 0 |
Weighted average grant-date fair value | $0 | $0 |
Fair value of vested | $160 | $150 |
StockBased_Compensation_Summar7
Stock-Based Compensation - Summary of Nonvested Common Stock (Detail) (Common Stock [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Common Stock [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Nonvested Shares, beginning balance | 5 | |
Granted, Shares | 5 | 5 |
Vested, Shares | -6 | |
Forfeited or expired, Shares | 0 | |
Nonvested Shares, ending balance | 4 | |
Nonvested, Weighted Average Grant-Date Fair Value, beginning balance | $17.88 | |
Granted, Weighted Average Grant-Date Fair Value | $24.85 | $19.87 |
Vested, Weighted Average Grant-Date Fair Value | $23.35 | |
Forfeited or expired, Weighted Average Grant-Date Fair Value | $0 | |
Nonvested, Weighted Average Grant-Date Fair Value, ending balance | $18.62 |
StockBased_Compensation_Summar8
Stock-Based Compensation - Summary of Weighted Average Grant-Date Fair Value of Common Stock Awarded and Cash Used to Settle Company's Obligation under Deferred Compensation (Detail) (Common Stock [Member], USD $) | 3 Months Ended | |
In Thousands, except Per Share data, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Common Stock [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | ||
Granted, Shares | 5 | 5 |
Weighted average grant-date fair value | $24.85 | $19.87 |
Fair value of vested | $129 | $101 |
Cash used to settle the obligation | $65 | $21 |
Segments_and_Geographic_Inform2
Segments and Geographic Information - Additional Information (Detail) | 3 Months Ended |
Mar. 31, 2015 | |
Segment | |
Region | |
Segment Reporting [Abstract] | |
Number of operating regions | 2 |
Number of reportable segments | 2 |
Segments_and_Geographic_Inform3
Segments and Geographic Information - Company's Reportable Segments (Detail) (USD $) | 3 Months Ended | ||
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 | Dec. 31, 2014 |
Segment Reporting Information [Line Items] | |||
Revenues | $323,685 | $324,429 | |
Percentage of revenues | 100.00% | 100.00% | |
Depreciation, net | 11,059 | 11,298 | |
Amortization of intangibles | 3,431 | 3,651 | |
Income (loss) from operations | 22,541 | 14,478 | |
Other (expense), net | -1,102 | 395 | |
Income taxes | -5,800 | -4,560 | |
Net income | 15,639 | 10,313 | |
Total assets | 919,084 | 936,671 | 944,500 |
Operating Segments [Member] | Americas [Member] | |||
Segment Reporting Information [Line Items] | |||
Revenues | 264,173 | 261,246 | |
Percentage of revenues | 81.60% | 80.50% | |
Depreciation, net | 9,580 | 10,140 | |
Amortization of intangibles | 3,431 | 3,651 | |
Income (loss) from operations | 32,541 | 22,647 | |
Total assets | 1,069,686 | 1,084,443 | |
Operating Segments [Member] | EMEA [Member] | |||
Segment Reporting Information [Line Items] | |||
Revenues | 59,495 | 63,183 | |
Percentage of revenues | 18.40% | 19.50% | |
Depreciation, net | 1,143 | 1,158 | |
Income (loss) from operations | 3,788 | 2,884 | |
Total assets | 1,370,912 | 1,446,686 | |
Other [Member] | |||
Segment Reporting Information [Line Items] | |||
Revenues | 17 | ||
Percentage of revenues | 0.00% | 0.00% | |
Depreciation, net | 336 | ||
Income (loss) from operations | -13,788 | -11,053 | |
Other (expense), net | -1,102 | 395 | |
Income taxes | -5,800 | -4,560 | |
Total assets | ($1,521,514) | ($1,594,458) |
Other_Expense_Schedule_of_Othe
Other (Expense) - Schedule of Other (Expense) (Detail) (USD $) | 3 Months Ended | |
In Thousands, unless otherwise specified | Mar. 31, 2015 | Mar. 31, 2014 |
Other Income (Expense) [Abstract] | ||
Foreign currency transaction gains (losses) | ($935) | ($128) |
Gains (losses) on foreign currency derivative instruments not designated as hedges | -164 | 723 |
Other miscellaneous income (expense) | 270 | 68 |
Other (expense) | ($829) | $663 |
Related_Party_Transactions_Add
Related Party Transactions - Additional Information (Detail) (USD $) | 1 Months Ended | 3 Months Ended | |
In Millions, unless otherwise specified | Jan. 31, 2008 | Mar. 31, 2015 | Mar. 31, 2014 |
Related Party Transactions [Abstract] | |||
Duration of lease | 20 years | ||
Payment to landlord under the lease terms | $0.10 | $0.10 |