TTEC (TTEC) 10-Q 30 Oct 13 2013 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information (USD $)	9 Months Ended
	Sep. 30, 2013	Oct. 24, 2013	Jun. 30, 2013
Document and Entity Information [Abstract]
Entity Registrant Name	TELETECH HOLDINGS INC
Entity Central Index Key	1013880
Document Type	10-Q
Document Period End Date	30-Sep-13
Amendment Flag	FALSE
Document Fiscal Year Focus	2013
Document Fiscal Period Focus	Q3
Current Fiscal Year End Date	-19
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Public Float			$451,226,304
Entity Common Stock, Shares Outstanding		50,424,066

Consolidated_Balance_Sheets

Consolidated Balance Sheets (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets
Cash and cash equivalents	$144,903	$164,485
Accounts receivable, net	245,080	251,206
Prepaids and other current assets	58,987	58,702
Deferred tax assets, net	8,672	14,169
Income tax receivable	9,367	14,982
Total current assets	467,009	503,544
Long-term assets
Property, plant and equipment, net	120,111	112,276
Goodwill	98,695	94,679
Contract acquisition costs, net	2,077	1,860
Deferred tax assets, net	46,720	35,429
Other long-term assets	103,757	99,385
Total long-term assets	371,360	343,629
Total assets	838,369	847,173
Current liabilities
Accounts payable	35,719	23,494
Accrued employee compensation and benefits	67,982	71,621
Other accrued expenses	26,365	29,056
Income taxes payable	4,504	12,650
Deferred tax liabilities, net	300	341
Deferred revenue	33,609	26,892
Other current liabilities	10,519	7,351
Total current liabilities	178,998	171,405
Long-term liabilities
Line of credit	118,000	108,000
Deferred tax liabilities, net	2,277	3,029
Deferred rent	9,826	8,589
Other long-term liabilities	57,897	55,813
Total long-term liabilities	188,000	175,431
Total liabilities	366,998	346,836
Commitments and contingencies (Note 10)
Stockholders' equity
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of September 30, 2013 and December 31, 2012	0	0
Common stock - $0.01 par value; 150,000,000 shares authorized; 50,496,816 and 52,288,567 shares outstanding as of September 30, 2013 and December 31, 2012, respectively	504	522
Additional paid-in capital	354,501	350,714
Treasury stock at cost: 31,555,437 and 29,763,686 shares as of September 30, 2013 and December 31, 2012, respectively	-473,318	-428,716
Accumulated other comprehensive income (loss)	-7,886	22,981
Retained earnings	588,710	540,791
Noncontrolling interest	8,860	14,045
Total stockholders' equity	471,371	500,337
Total liabilities and stockholders' equity	$838,369	$847,173

Consolidated_Balance_Sheets_Pa

Consolidated Balance Sheets (Parenthetical) (USD $)	Sep. 30, 2013	Dec. 31, 2012
Stockholders' equity
Preferred stock, par value	$0.01	$0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$0.01	$0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares outstanding	50,496,816	52,288,567
Treasury stock, shares	31,555,437	29,763,686

Consolidated_Statements_of_Com

Consolidated Statements of Comprehensive Income (Loss) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Consolidated Statements of Comprehensive Income
Revenue	$296,995	$286,268	$875,070	$867,720
Operating expenses
Cost of services (exclusive of depreciation and amortization presented separately below)	208,648	201,766	625,689	622,782
Selling, general and administrative	50,165	43,845	142,080	137,689
Depreciation and amortization	11,463	10,695	33,281	31,040
Restructuring charges, net	758	2,440	4,181	20,694
Impairment losses	0	161	1,205	2,958
Total operating expenses	271,034	258,907	806,436	815,163
Income from operations	25,961	27,361	68,634	52,557
Other income (expense)
Interest income	938	780	2,182	2,235
Interest expense	-1,799	-2,129	-5,567	-4,810
Loss on deconsolidation of subsidiary	0	0	-3,655	0
Other income (expense), net	427	97	1,503	-227
Total other income (expense)	-434	-1,252	-5,537	-2,802
Income before income taxes	25,527	26,109	63,097	49,755
(Provision for) benefit from income taxes	-6,358	3,611	-12,603	3,030
Net income	19,169	29,720	50,494	52,785
Net income attributable to noncontrolling interest	-1,526	-1,291	-2,575	-3,152
Net income attributable to TeleTech stockholders	17,643	28,429	47,919	49,633
Other comprehensive income (loss)
Foreign currency translation adjustments	-1,708	7,358	-18,191	10,607
Derivative valuation, gross	-1,440	7,260	-21,851	21,650
Derivative valuation, tax effect	412	-2,906	8,620	-8,480
Other, net of tax	152	298	451	933
Total other comprehensive income (loss)	-2,584	12,010	-30,971	24,710
Total comprehensive income	16,585	41,730	19,523	77,495
Comprehensive income attributable to noncontrolling interest	-1,642	-1,357	-2,471	-3,265
Comprehensive income attributable to TeleTech stockholders	$14,943	$40,373	$17,052	$74,230
Weighted average shares outstanding
Basic	50,732	54,093	51,643	55,233
Diluted	51,678	54,905	52,499	55,991
Net income per share attributable to TeleTech stockholders
Basic	$0.35	$0.53	$0.93	$0.90
Diluted	$0.34	$0.52	$0.91	$0.89

Consolidated_Statement_of_Stoc

Consolidated Statement of Stockholders' Equity (USD $)	Total	Stockholders' Equity of the Company Preferred Stock [Member]	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Stockholders' Equity of the Company Accumulated Other Comprehensive Income [Member]	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]
In Thousands, except Share data
Beginning balance,value at Dec. 31, 2012	$500,337	$0	$522	($428,716)	$350,714	$22,981	$540,791	$14,045
Preferred stock beginning balance, share at Dec. 31, 2012	0	0
Common stock beginning balance, share at Dec. 31, 2012	52,288,567		52,288,000
Net income	50,494						47,919	2,575
Dividends distributed to noncontrolling interest	-3,420							-3,420
Purchases of outstanding noncontrolling interest	-425				3,715			-4,140
Deconsolidation of a subsidiary	-121							-121
Foreign currency translation adjustments	-18,191					-18,087		-104
Derivatives valuation, net of tax	-13,231					-13,231
Vesting of restricted stock units, share			400,000
Vesting of restricted stock units, value	-4,145		4	5,717	-9,866
Exercise of stock options, share			90,000
Exercise of stock options, value	856		1	1,285	-430
Excess tax benefit from equity-based awards	644				644
Equity-based compensation expense	9,749				9,724			25
Purchases of common stock, share			-2,281,000
Purchases of common stock, value	-51,627		-23	-51,604
Other	451					451
Ending balance,value at Sep. 30, 2013	$471,371	$0	$504	($473,318)	$354,501	($7,886)	$588,710	$8,860
Preferred stock ending balance, share at Sep. 30, 2013	0	0
Common stock ending balance, share at Sep. 30, 2013	50,496,816		50,497,000

Consolidated_Statements_of_Cas

Consolidated Statements of Cash Flows (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012
Cash flows from operating activities
Net income	$50,494	$52,785
Adjustment to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	33,281	31,040
Amortization of contract acquisition costs	753	763
Amortization of debt issuance costs	488	531
Imputed interest expense	933	600
Provision for doubtful accounts	412	490
(Gain) loss on disposal of assets	-94	180
Impairment losses	1,205	2,958
Deferred income taxes	5,467	2,134
Excess tax benefit from equity-based awards	-1,074	-1,005
Equity-based compensation expense	9,842	10,310
Gain on foreign currency derivatives	-75	-574
Loss on deconsolidation of subsidiary, net of cash of $897 and zero, respectively	2,758	0
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	709	1,091
Prepaids and other assets	-11,241	-30,893
Accounts payable and accrued expenses	-14,020	-15,696
Deferred revenue and other liabilities	-3,225	8,697
Net cash provided by operating activities	76,613	63,411
Cash flows from investing activities
Proceeds from grant for property, plant and equipment	0	110
Proceeds from sale of long-lived assets	0	450
Purchases of property, plant and equipment, net of acquisitions	-31,832	-33,259
Acquisitions, net of cash acquired of $6,423 and $1,373, respectively	-8,956	-4,809
Net cash used in investing activities	-40,788	-37,508
Cash flows from financing activities
Proceeds from line of credit	1,114,050	857,650
Payments on line of credit	-1,104,050	-833,650
Proceeds from other debt	3,709	8,014
Payments on other debt	-4,293	-2,783
Dividends distributed to noncontrolling interest	-3,420	-1,440
Proceeds from exercise of stock options	856	1,135
Excess tax benefit from equity-based awards	1,074	1,005
Purchase of treasury stock	-51,627	-55,211
Payments of debt issuance costs	-1,800	-432
Net cash used in financing activities	-45,501	-25,712
Effect of exchange rate changes on cash and cash equivalents	-9,906	13,815
(Decrease) increase in cash and cash equivalents	-19,582	14,006
Cash and cash equivalents, beginning of period	164,485	156,371
Cash and cash equivalents, end of period	144,903	170,377
Supplemental disclosures
Cash paid for interest	3,271	3,168
Cash paid for income taxes	12,329	13,213
Non-cash investing and financing activities
Purchases of equipment through financing arrangements	0	6,100
Acquisition of equipment through increase in accounts payable	3,803	396
Landlord incentives credited to deferred rent	1,016	1,723
Contract acquisition costs credited to accounts receivable	$1,000	$0

Consolidated_Statements_of_Cas1

Consolidated Statements of Cash Flows (Parenthetical) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012
Cash flows from investing activities
Acquisitions, net of cash acquired of $6,423 and $1,373, respectively	$6,423	$1,373
Cash flows from operating activities
Loss on deconsolidation of subsidiary, net of cash of $897 and zero, respectively	$897	$0

OVERVIEW_AND_BASIS_OF_PRESENTA

OVERVIEW AND BASIS OF PRESENTATION	9 Months Ended
	Sep. 30, 2013
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
OVERVIEW AND BASIS OF PRESENTATION	(1)       OVERVIEW AND BASIS OF PRESENTATION
	Overview
	TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a geographically diverse global provider of technology-enabled, fully-integrated customer experience management solutions for Global 1000 clients and their customers. A global provider of data-driven, technology-enabled business process outsourcing, technology integration, consulting and customer management, and hosted and managed technology services. TeleTech's 39,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the U.S., Argentina, Australia, Belgium, Brazil, Canada, China, Costa Rica, France, Germany, Ghana, Italy, Lebanon, Mexico, New Zealand, the Philippines, Singapore, South Africa, Spain, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
	Basis of Presentation
	The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% interest in Percepta, LLC, and its 80% interest in iKnowtion, LLC. All intercompany balances and transactions have been eliminated in consolidation.
	The accompanying unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to present fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2013.
	These unaudited Consolidated Financial Statements should be read in conjunction with the Company's audited Consolidated Financial Statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2012.
	Use of Estimates
	The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. In the three months ended June 30, 2012, the Company recorded a change in estimate which resulted in a decrease of $4.6 million to employee related expenses in connection with an authoritative ruling in Spain related to the legally required cost of living adjustment for employees' salaries for the years 2010, 2011 and 2012.
	Recently Issued Accounting Pronouncements
	In February 2013, the FASB issued new accounting guidance that improves the reporting of reclassifications out of accumulated other comprehensive income. This new guidance requires entities to report the effect of significant reclassifications out of accumulated other comprehensive income on the respective line items in net income when applicable or to cross-reference the reclassifications with other disclosures that provide additional detail about the reclassifications made when the reclassifications are not made to net income. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2012. The Company's adoption of this guidance did not have a material impact on the Company's financial position, results of operations, or cash flows since it was an enhancement to current required disclosures.

ACQUISITIONS

ACQUISITIONS	9 Months Ended
	Sep. 30, 2013
ACQUISITIONS [ABSTRACT]
ACQUISITIONS	(2)       ACQUISITONS
	Peppers & Rogers Group
	On September 18, 2013, the Company acquired the remaining 20% interest in Peppers & Rogers Group (“PRG”) for $425 thousand. The buy-out accelerated TeleTech's rights pursuant to the sale and purchase agreement to acquire the remaining portion of the business in 2015. All future earn-out payment entitlements tied to the PRG's performance as a part of TeleTech's Customer Strategy Services segment have been extinguished with this transaction.
	WebMetro
	On August 9, 2013, the Company acquired 100% of the stock of WebMetro. WebMetro is a digital marketing agency that provides online direct marketing services. WebMetro has offices in San Dimas and Los Angeles, California and Modiin, Israel and has approximately 90 employees.
	The expected total purchase price was $16.4 million, subject to an up and down dollar for dollar working capital adjustment equivalent to any acquired working capital from WebMetro against an agreed working capital level as defined in the stock purchase agreement. This adjustment will be determined during the fourth quarter of 2013.
	The Company is also obligated to make earn-out payments over the next two years if WebMetro achieves specified earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined by the stock purchase agreement. The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $1.4 million. The $1.4 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with WebMetro achieving the smaller EBITDA targets. As of the acquisition date, the fair value of the contingent payments was approximately $1.3 million. As of September 30, 2013, the fair value of the contingent consideration was $1.3 million, of which $0.2 million and $1.1 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.
	The following summarizes the preliminary estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands). The estimates of fair value of identifiable assets acquired and liabilities assumed, are preliminary, pending completion of a valuation, thus are subject to revisions that may result in adjustments to the values presented below:
			Preliminary Estimate of Acquisition Date Fair Value
	Cash		$	6,423
	Accounts receivable, net			3,692
	Other assets			215
	Property, plant and equipment			887
	Customer relationships			6,120
	Software			3,700
	Goodwill			5,042
				26,079
	Accounts payable			7,232
	Accrued expenses			422
	Customer deposits			1,316
	Capital lease obligation			444
	Other			274
				9,688
		Total purchase price	$	16,391
	The WebMetro customer relationships and software have an estimated useful life of six years and four years, respectively. The goodwill recognized from the WebMetro acquisition was attributable primarily to the acquired workforce of WebMetro, expected synergies, and other factors. The tax basis of the acquired intangibles and goodwill are deductible for income tax purposes. The acquired goodwill and the operating results of WebMetro are reported within the Customer Growth Services segment from the date of acquisition.
	OnState
	On January 1, 2012, the Company entered into an asset purchase agreement with OnState Communications Corporation (“OnState”) to acquire 100% of its assets and assume certain of its liabilities for total cash consideration of $3.3 million. OnState provides hosted business process outsourcing solutions to a variety of small businesses. OnState was headquartered in Boston, MA with a minimal employee base.
	As of September 30, 2013, the Company paid $3.1 million towards the purchase price. The remaining purchase price of $0.2 million will be paid out once the potential for covered losses has expired per the purchase agreement, which is expected to be in early 2014. The remaining purchase price of $0.2 million was included within Other accrued expenses in the accompanying Consolidated Balance Sheets as of September 30, 2013. The Company paid $0.1 million of acquisition related expenses as part of the OnState purchase. These costs were recorded in Selling, general and administrative expenses in the accompanying Consolidated Statements of Comprehensive Income during the first quarter of 2012.
	The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):
				Acquisition Date Fair Value
	Cash			$	36
	Accounts Receivable				68
	Property, plant and equipment				33
	Software				2,100
	Goodwill				1,132
					3,369
	Accounts payable				93
		Total purchase price		$	3,276
	The software acquired will be amortized over four years once it is placed into service. The goodwill recognized from the OnState acquisition is primarily attributable to the synergies resulting from incorporating the acquired software into the Company's current technology platforms in addition to the acquisition of the employees who developed the acquired software. Since this acquisition is an asset acquisition for tax purposes, the goodwill and software are deductible over their respective tax lives. The acquired goodwill of OnState is reported within the Customer Technology Services segment from the date of acquisition.
	iKnowtion
	On February 27, 2012, the Company acquired an 80% interest in iKnowtion, LLC (“iKnowtion”). iKnowtion integrates proven marketing analytics methodologies and business consulting capabilities to help clients improve their return on marketing expenditures in such areas as demand generation, share of wallet, and channel mix optimization. iKnowtion is located in Boston, MA and has approximately 40 employees.
	The up-front cash consideration paid was $1.0 million. The Company was also obligated to pay a working capital adjustment equivalent to any acquired working capital from iKnowtion in excess of a working capital floor as defined in the purchase and sale agreement. The working capital adjustment was $0.2 million and was paid during the second quarter of 2012.
	The Company is also obligated to make earn-out payments over the next four years if iKnowtion achieves specified earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined by the purchase and sale agreement. The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 21% and expected future value of payments of $4.3 million. The $4.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with iKnowtion achieving the maximum EBITDA targets. As of the acquisition date, the fair value of the contingent payments was approximately $2.9 million. As of September 30, 2013, $1.1 million of contingent consideration has been paid and the fair value of the remaining contingent consideration was $3.0 million, of which $1.1 million and $1.9 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.
	The fair value of the 20% noncontrolling interest in iKnowtion at the date of acquisition was $0.9 million and was estimated based on a 20% interest of the fair value of a 100% interest in iKnowtion and was discounted for a lack of control at a rate of 23.1%.
	In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtions's 2015 EBITDA as defined in the purchase and sale agreement. These terms represent a contingent redemption feature. The fair value of the redemption feature is based on a comparison of EBITDA multiples and the EBITDA multiple to purchase the remaining 20% of iKnowtion approximates EBITDA multiples in the market for similar acquisitions.
	The Company paid $0.1 million of acquisition related expenses as part of the iKnowtion purchase. These costs were recorded in Selling, general and administrative expenses in the accompanying Consolidated Statements of Comprehensive Income during the months ended June 30, 2012.
	The following summarizes the fair values of the identifiable assets acquired and liabilities and noncontrolling interest assumed as of the acquisition date (in thousands).
				Acquisition Date Fair Value
	Cash			$	1,337
	Accounts Receivable				1,792
	Property, plant and equipment				161
	Other assets				90
	Customer relationships				1,400
	Goodwill				447
					5,227
	Accounts payable				18
	Accrued expenses				19
	Other				164
					201
	Noncontrolling interest				941
		Total purchase price		$	4,085
	The iKnowtion customer relationships have an estimated useful life of five years. The goodwill recognized from the iKnowtion acquisition was attributable primarily to the acquired workforce of iKnowtion, expected synergies, and other factors. The tax basis of the acquired intangibles and goodwill are deductible for income tax purposes. The acquired goodwill and the operating results of iKnowtion are reported within the Customer Strategy Services segment from the date of acquisition.
	Guidon
	On October 4, 2012, the Company acquired 100% of the stock of Guidon Performance Solutions' (“Guidon”) parent company. Guidon provides operational consulting services and designs solutions for operational and cultural transformation for global clients. Guidon is located in Mesa, AZ and has approximately 25 employees.
The up-front cash consideration paid was $5.6 million. The Company was also obligated to pay a working capital adjustment equivalent to any acquired working capital from Guidon in excess of a working capital floor defined in the stock purchase agreement. The working capital payment was less than $0.1 million and was paid during the fourth quarter of 2012.
The Company is also obligated to make earn-out payments over the next two years if Guidon achieves specified EBITDA targets as defined in the stock purchase agreement. The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions included in the fair value calculation include a discount rate of 21% and expected future value of payments of $2.8 million. The $2.8 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with Guidon achieving the maximum EBITDA targets. As of the acquisition date, the fair value of the contingent payments was approximately $2.1 million. As of September 30, 2013, the fair value of the contingent consideration was $2.5 million, of which $1.4 million and $1.1 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.
The Company paid $0.1 million of acquisition related expenses as part of the Guidon purchase. These costs were recorded in Selling, general and administrative expenses in the accompanying Consolidated Statements of Comprehensive Income for the year ended December 31, 2012.
The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands):
			Acquisition Date Fair Value
Cash			$	376
Accounts Receivable				1,375
Property, plant and equipment				49
Other assets				228
Customer relationships				2,490
Goodwill				3,619
				8,137
Accounts payable				202
Accrued expenses				122
Other				65
				389
	Total purchase price		$	7,748
The Guidon customer relationships have an estimated useful life of five years. The goodwill recognized from the Guidon acquisition was attributable primarily to the acquired workforce of Guidon, expected synergies, and other factors. The tax basis of the acquired intangibles and goodwill are deductible for income tax purposes. The acquired goodwill and the operating results of Guidon are reported within the Customer Strategy Services segment from the date of acquisition.
TSG
On December 31, 2012, the Company acquired a 100% interest in Technology Solutions Group, Inc. (“TSG”). TSG designs and implements custom communications systems for a variety of business types and sizes. TSG is located in Aurora, IL and has approximately 90 employees.
The up-front cash consideration paid was $32.7 million. The Company was also obligated to pay a working capital adjustment equivalent to any acquired working capital from TSG in excess of a working capital floor as defined in the stock purchase agreement. The working capital adjustment was $0.6 million and was paid during the second quarter of 2013.
The Company is also obligated to make earn-out payments over three years if TSG achieves specified EBITDA targets, as defined by the stock purchase agreement. The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions included in the fair value calculation include a discount rate of 4.6% and expected future value of payments of $7.3 million. The $7.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with TSG achieving the maximum EBITDA targets. As of the acquisition date, the fair value of the contingent payments was approximately $6.7 million. As of September 30, 2013 the fair value of the contingent consideration was $6.9 million of which $2.4 million and $4.5 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.
The Company paid $0.1 million of acquisition related expenses as part of the TSG purchase. These costs were recorded in Selling, general and administrative expenses in the accompanying Consolidated Statements of Comprehensive Income during the year ended December 31, 2012.
The following summarizes the preliminary estimated fair values of the identifiable assets acquired and liabilities and noncontrolling interest assumed as of the acquisition date (in thousands). The estimates of fair value of identifiable assets acquired and liabilities assumed, are preliminary, pending completion of a valuation, thus are subject to revisions that may result in adjustments to the values presented below:
		Preliminary Estimate of Acquisition Date Fair Value
Cash		$	1,995
Accounts receivable			4,871
Prepaid assets - cost deferrals			3,665
Property, plant and equipment			583
Other assets			1,886
Customer relationships			15,300
Noncompete agreements			2,300
Trade name			1,100
Consulting services backlog			800
Goodwill			19,421
			51,921
Accounts payable			3,091
Accrued expenses			1,539
Deferred revenue			7,295
			11,925
	Total purchase price	$	39,996
The TSG customer relationships have an estimated useful life of 10 years. The goodwill recognized from the TSG acquisition was attributable primarily to the acquired workforce of TSG, expected synergies, and other factors. The tax basis of the acquired intangibles and goodwill are deductible for income tax purposes. The acquired goodwill and the operating results of TSG are reported within the Customer Technology Services segment from the date of acquisition.
The acquired businesses noted above contributed revenues of $19.4 million and $47.1 million and income from operations of $2.7 million and $4.9 million, inclusive of $1.2 million and $2.9 million of acquired intangible amortization, to the Company for the three and nine months ended September 30, 2013, respectively. The acquired businesses noted above contributed revenues of $2.2 million and $4.9 million and income from operations of $0.4 million and $0.8 million, inclusive of $0.1 million and $0.2 million of acquired intangible amortization, to the Company for the three and nine months ended September 30, 2012, respectively.

SEGMENT_INFORMATION

SEGMENT INFORMATION	9 Months Ended
	Sep. 30, 2013
SEGMENT INFORMATION [ABSTRACT]
SEGMENT INFORMATION	(3)       SEGMENT INFORMATION
	The Company reports the following four segments:
	the Customer Management Services segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
	the Customer Growth Services segment includes the technology-enabled sales and marketing business, including certain acquired assets of the digital marketing business of WebMetro;
	the Customer Technology Services segment includes the system integration and hosted and managed technology offerings, including certain acquired assets of TSG; and
	the Customer Strategy Services segment includes the customer experience strategy and data analytics offerings.
	The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.
	The following tables present certain financial data by segment (amounts in thousands):
	Three Months Ended September 30, 2013
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	217,347		$	-312		$	217,035		$	8,322		$	17,944
	Customer Growth Services			25,893			-			25,893			1,148			588
	Customer Technology Services			40,712			-63			40,649			1,538			5,165
	Customer Strategy Services			13,418			-			13,418			455			2,264
		Total	$	297,370		$	-375		$	296,995		$	11,463		$	25,961
	Three Months Ended September 30, 2012
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	224,041		$	-		$	224,041		$	8,349		$	21,001
	Customer Growth Services			28,200			-			28,200			1,201			2,487
	Customer Technology Services			25,219			-2,876			22,343			794			3,054
	Customer Strategy Services			11,913			-229			11,684			351			819
		Total	$	289,373		$	-3,105		$	286,268		$	10,695		$	27,361
	Nine Months Ended September 30, 2013
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	661,201		$	-943		$	660,258		$	24,716		$	55,140
	Customer Growth Services			71,148			-			71,148			2,622			1,244
	Customer Technology Services			111,075			-220			110,855			4,543			13,882
	Customer Strategy Services			33,604			-795			32,809			1,400			-1,632
		Total	$	877,028		$	-1,958		$	875,070		$	33,281		$	68,634
	Nine Months Ended September 30, 2012
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	688,318		$	-		$	688,318		$	24,811		$	38,438
	Customer Growth Services			75,373			-			75,373			2,899			1,409
	Customer Technology Services			76,570			-3,719			72,851			2,286			11,089
	Customer Strategy Services			32,623			-1,445			31,178			1,044			1,621
		Total	$	872,884		$	-5,164		$	867,720		$	31,040		$	52,557
				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013			2012
	Capital Expenditures
		Customer Management Services		$	15,108		$	11,752		$	25,504		$	27,171
		Customer Growth Services			1,274			2,385			2,025			3,428
		Customer Technology Services			1,642			1,346			3,930			2,216
		Customer Strategy Services			148			298			373			444
			Total	$	18,172		$	15,781		$	31,832		$	33,259
				30-Sep-13			31-Dec-12
	Total Assets
		Customer Management Services		$	547,320		$	588,627
		Customer Growth Services			85,924			54,164
		Customer Technology Services			155,466			148,043
		Customer Strategy Services			49,659			56,339
			Total	$	838,369		$	847,173
				30-Sep-13			31-Dec-12
	Goodwill
		Customer Management Services		$	19,981		$	20,288
		Customer Growth Services			29,481			24,439
		Customer Technology Services			39,146			38,591
		Customer Strategy Services			10,087			11,361
			Total	$	98,695		$	94,679
	The following table presents revenue based upon the geographic location where the services are provided (amounts in thousands):
				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013			2012
	Revenue
		United States		$	137,205		$	119,572		$	401,294		$	342,005
		Philippines			89,206			83,299			263,365			245,301
	Latin America			43,343			47,914			132,673			142,069
	Europe / Middle East / Africa			18,929			22,164			52,551			93,614
	Asia Pacific			4,504			4,955			13,087			13,126
	Canada			3,808			8,364			12,100			31,605
		Total	$	296,995		$	286,268		$	875,070		$	867,720

SIGNIFICANT_CLIENTS_AND_OTHER_

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	9 Months Ended
	Sep. 30, 2013
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	(4)       SIGNIFICANT CLIENTS and other concentrations
	The Company had one client that contributed in excess of 10% of total revenue for the three and nine months ended September 30, 2013. This client contributed 11.5% and 9.8% of total revenue for the three months ended September 30, 2013 and 2012. This client contributed 11.7% and 9.7% for the nine months ended September 30, 2013 and 2012. This client had an outstanding receivable balance of $29.3 million and $25.8 million as of September 30, 2013 and 2012.
	The loss of one or more of its significant clients could have a material adverse effect on the Company's business, operating results, or financial condition. The Company does not require collateral from its clients. To limit the Company's credit risk, management performs periodic credit evaluations of its clients and maintains allowances for uncollectible accounts and may require pre-payment for services. Although the Company is impacted by economic conditions in various industry segments, management does not believe significant credit risk existed as of September 30, 2013.

GOODWILL_AND_OTHER_INTANGIBLE_

GOODWILL AND OTHER INTANGIBLE ASSETS	9 Months Ended
	Sep. 30, 2013
GOODWILL AND OTHER INTANGIBLE ASSETS [ABSTRACT]
GOODWILL AND OTHER INTANGIBLE ASSETS	(5)       GOODWILL AND OTHER INTANGIBLE ASSETS
	Goodwill consisted of the following (amounts in thousands):
			31-Dec-12		Acquisitions		Impairments		Deconsolidation of Subsidiary		Effect of Foreign Currency		30-Sep-13
	Customer Management Services		$	20,288	$	-	$	-	$	-	$	-307	$	19,981
	Customer Growth Services			24,439		5,042		-		-		-		29,481
	Customer Technology Services			38,591		478		-		-		77		39,146
	Customer Strategy Services			11,361		-		-		-1,274		-		10,087
		Total	$	94,679	$	5,520	$	-	$	-1,274	$	-230	$	98,695
	The Company performs a goodwill impairment test on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist.
	As of December 2012 and March 31, 2013, the Company had one reporting unit with goodwill of $7.3 million and a calculated fair value which exceeded its carrying value by 4%.
	During the three months ended June 30, 2013, the Company reorganized the reporting structure of the Customer Strategy Services segment, which is included in the above reporting unit, which necessitated an interim impairment analysis. Therefore, the Company tested the following assets of this reporting unit for impairment: indefinite-lived intangible assets, definite-lived long-lived assets and goodwill. There were no other indicators of impairment in any of the remaining reporting units as of June 30, 2013.
	The indefinite-lived intangible asset evaluated for impairment consisted of the PRG trade name. The Company calculated the fair value of the trade name using a relief from royalty method based on forecasted revenues sold under the trade name using significant inputs not observable in the market (Level 3 inputs). The valuation assumptions included an estimated royalty rate of 6.0%, a discount rate specific to the trade name of 38.0% and a perpetuity growth rate of 7.0%. Based on the calculated fair value of $5.3 million, the Company recorded impairment expense of $1.1 million in the three months ended June 30, 2013. Changes in the outcome of some or all of these assumptions may impact the calculated fair value of the trade name resulting in a different amount of impairment.
	Definite-lived long-lived assets consisted of fixed assets and an intangible asset related to the PRG customer relationships. The Company determined that the undiscounted future cash flows would be sufficient to cover the net book value all definite-lived long-lived assets.
	For the goodwill impairment analysis, the Company calculated the fair value of the PRG reporting unit and compared that to the updated carrying value after the above impairments were recorded and determined that the fair value was not in excess of its carrying value. Key assumptions used in the fair value calculation for goodwill impairment testing include, but were not limited to, a perpetuity growth rate of 7.0% based on the then current inflation rate combined with the GDP growth rate for the reporting unit's geographical region and a discount rate of 26.0%, which is equal to the reporting unit's equity risk premium adjusted for its size and company specific risk factors. Estimated future cash flows under the income approach were based on the Company's internal business plan excluding the results of the deconsolidated subsidiary and adjusted as appropriate for the Company's view of market participant assumptions. The current business plan assumes the occurrence of certain events, such as continued realignment of operations and reduction of general and administrative costs. Significant differences in the outcome of some or all of these assumptions could impact the calculated fair value of this reporting until resulting in a different outcome to goodwill impairment in a future period.
	Since the fair value of the reporting unit was not in excess of its carrying value, the Company calculated the implied fair value of goodwill and compared that value to the carrying value of goodwill. Implied fair value of goodwill is equal to the fair value of the reporting unit less the recorded value of any net assets and the fair value of intangible assets. Upon completing this assessment, the Company determined that the implied fair value of goodwill significantly exceeded the carrying value of goodwill by over 50%; therefore, there was no impairment of goodwill as of June 30, 2013.
	During the quarter ended September 30, 2013, the Company assessed whether any indicators of impairment existed for any of the reporting units and concluded there were none.

DERIVATIVES

DERIVATIVES	9 Months Ended
	Sep. 30, 2013
DERIVATIVES [ABSTRACT]
DERIVATIVES	(6)       DERIVATIVES
	Cash Flow Hedges
	The Company enters into foreign exchange and interest rate related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company's exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Interest rate derivatives consist of interest rate swaps to reduce the Company's exposure to interest rate fluctuations associated with its variable rate debt. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company's policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets consider, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company's creditworthiness. As of September 30, 2013, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012 (amounts in thousands and net of tax):
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
	Aggregate unrealized net gain (loss) at beginning of period	$	-2,644		$	2,964		$	9,559		$	-5,852
	Add: Net gain/(loss) from change in fair value of cash flow hedges		-630			4,945			-9,332			14,040
	Less: Net (gain)/loss reclassified to earnings from effective hedges		-398			-591			-3,899			-870
	Aggregate unrealized net gain (loss) at end of period	$	-3,672		$	7,318		$	-3,672		$	7,318
	The Company's foreign exchange cash flow hedging instruments as of September 30, 2013 and December 31, 2012 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts unless noted otherwise.
	As of September 30, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount			% Maturing in the Next 12 Months				Contracts Maturing Through
	Canadian Dollar		12,750		$	12,415			70.6	%		Jun-15
	Philippine Peso		15,835,000			372,909	(1)		37.8	%		Dec-17
	Mexican Peso		2,056,000			147,144			34.5	%		Dec-17
	British Pound Sterling		2,508			4,217	(2)		100	%		Jun-14
	New Zealand Dollar		300			235			100	%		Mar-14
					$	536,920
	As of December 31, 2012		Local Currency Notional Amount		U.S. Dollar Notional Amount
	Canadian Dollar		7,750		$	7,407
	Philippine Peso		11,710,000			271,970	(1)
	Mexican Peso		1,320,500			94,530
	British Pound Sterling		3,518			5,575	(2)
	New Zealand Dollar		398			300
					$	379,782
	(1)       Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.
	(2)       Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.
	The Company's interest rate swap arrangements as of September 30, 2013 and December 31, 2012 were as follows:
			Notional Amount			Variable Rate Received		Fixed Rate Paid				Contract Commencement Date		Contract Maturity Date
	As of September 30, 2013		$	25 million		1 - month LIBOR			2.55	%		Apr-12		Apr-16
				15 million		1 - month LIBOR			3.14	%		May-12		May-17
			$	40 million
	As of December 31, 2012		$	25 million		1 - month LIBOR			2.55	%		Apr-12		Apr-16
				15 million		1 - month LIBOR			3.14	%		May-12		May-17
			$	40 million
	Fair Value Hedges
	The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company's foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of September 30, 2013 and December 31, 2012 the total notional amount of the Company's forward contracts used as fair value hedges were $247.2 million and $189.3 million, respectively.
	Embedded Derivatives
	In addition to hedging activities, the Company's foreign subsidiary in Argentina was party to U.S. dollar denominated lease contracts which the Company determined contain embedded derivatives. As such, the Company bifurcated the embedded derivative features of the lease contracts and valued these features as foreign currency derivatives. As of September 30, 2013 and December 31, 2012, the fair value of the embedded derivative was $0.1 million and $0.3 million, respectively, and was included in Other current liabilities and Other long-term liabilities in the accompanying Consolidated Balance Sheets as shown in the table below.
	Derivative Valuation and Settlements
	The Company's derivatives as of September 30, 2013 and December 31, 2012 were as follows (amounts in thousands):
			30-Sep-13
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
	Fair value and location of derivative in the
		Consolidated Balance Sheet:
	Prepaids and other current assets		$	4,607		$	-		$	20		$	-
	Other long-term assets			2,971			-			-			-
	Other current liabilities			-3,155			-1,029			-430			-147
	Other long-term liabilities			-8,159			-1,258			-			-
		Total fair value of derivatives, net	$	-3,736		$	-2,287		$	-410		$	-147
			31-Dec-12
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
	Fair value and location of derivative in
		the Consolidated Balance Sheet:
	Prepaids and other current assets		$	11,421		$	-		$	11		$	-
	Other long-term assets			7,619			-			-			-
	Other current liabilities			-157			-1,032			-476			-59
	Other long-term liabilities			-65			-1,955			-			-219
		Total fair value of derivatives, net	$	18,818		$	-2,987		$	-465		$	-278
	The effects of derivative instruments on the Consolidated Statements of Comprehensive Income for the three months ended September 30, 2013 and 2012 were as follows (amounts in thousands):
			Three Months Ended September 30,
		2013						2012
		Designated as Hedging Instruments						Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
Amount of gain or (loss) recognized in other comprehensive
	income (loss) - effective portion, net of tax	$	-476		$	-154		$	5,331		$	-386
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	917		$	-		$	1,367		$	-
Interest Expense			-			-264			-			-381
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - ineffective portion
	and amount excluded from effectiveness testing:
Other income (expense), net		$	-		$	-		$	-		$	-
		Three Months Ended September 30,
		2013							2012
		Not Designated as Hedging Instruments							Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Leases			Foreign Exchange				Leases
Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative			Option and Forward Contracts		Fair Value		Embedded Derivative
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income (Loss):
Costs of services		$	-	$	-	$	18		$	-	$	-	$	7
Other income (expense), net		$	-	$	-2,373	$	-		$	-	$	544	$	-
The effects of derivative instruments on the Consolidated Statements of Comprehensive Income for the nine months ended September 30, 2013 and 2012 were as follows (amounts in thousands):
		Nine Months Ended September 30,
		2013						2012
		Designated as Hedging Instruments						Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
Amount of gain or (loss) recognized in other comprehensive
	income (loss) - effective portion, net of tax	$	-9,254		$	-78		$	14,902		$	-862
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	7,227		$	-		$	2,016		$	-
Interest Expense			-			-778			-			-564
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - ineffective portion
	and amount excluded from effectiveness testing:
Other income (expense), net		$	-		$	-		$	-		$	-
		Nine Months Ended September 30,
		2013							2012
		Not Designated as Hedging Instruments							Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange				Leases			Foreign Exchange				Leases
Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative			Option and Forward Contracts		Fair Value		Embedded Derivative
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income (Loss):
Costs of services		$	-	$	-	$	131		$	-	$	-	$	259
Other income (expense), net		$	-	$	-3,620	$	-		$	-	$	4,399	$	-

FAIR_VALUE

FAIR VALUE	9 Months Ended
	Sep. 30, 2013
FAIR VALUE [Abstract]
FAIR VALUE	(7)       FAIR VALUE
	The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows:
	Level 1 — Quoted prices in active markets for identical assets or liabilities.
	Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data.
	Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs.
	The following presents information as of September 30, 2013 and December 31, 2012 for the Company's assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value.
	Accounts Receivable and Payable - The amounts recorded in the accompanying balance sheets approximate fair value because of their short-term nature.
	Debt - The Company's debt consists primarily of the Company's Credit Agreement, which permits floating-rate borrowings based upon the current Prime Rate or LIBOR plus a credit spread as determined by the Company's leverage ratio calculation (as defined in the Credit Agreement). As of September 30, 2013 and December 31, 2012, the Company had $118.0 million and $108.0 million, respectively, of borrowings outstanding under the Credit Agreement. During the three and nine months ended September 30, 2013 outstanding borrowings accrued interest at an average rate of 1.4% and 1.5% per annum, respectively, excluding unused commitment fees. The amounts recorded in the accompanying balance sheets approximate fair value due to the variable nature of the debt.
	Derivatives - Net derivative assets (liabilities) are measured at fair value on a recurring basis. The portfolio is valued using models based on market observable inputs, including both forward and spot foreign exchange rates, interest rates, implied volatility, and counterparty credit risk, including the ability of each party to execute its obligations under the contract. As of September 30, 2013, credit risk did not materially change the fair value of the Company's derivative contracts.
	The following is a summary of the Company's fair value measurements for its net derivative assets (liabilities) as of September 30, 2013 and December 31, 2012 (amounts in thousands):
	As of September 30, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)		At Fair Value
	Cash flow hedges			$	-	$	-3,736	$	-	$	-3,736
	Interest rate swaps				-		-2,287		-		-2,287
	Embedded derivatives				-		-147		-		-147
	Fair value hedges				-		-410		-		-410
		Total net derivative asset (liability)		$	-	$	-6,580	$	-	$	-6,580
	As of December 31, 2012
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)		At Fair Value
	Cash flow hedges			$	-	$	18,818	$	-	$	18,818
	Interest rate swaps				-		-2,987		-		-2,987
	Fair value hedges				-		-465		-		-465
	Embedded derivatives				-		-278		-		-278
		Total net derivative asset (liability)		$	-	$	15,088	$	-	$	15,088
	The following is a summary of the Company's fair value measurements as of September 30, 2013 and December 31, 2012 (amounts in thousands):
	As of September 30, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)
	Assets
		Money market investments		$	-	$	240	$	-
		Derivative instruments, net			-		-		-
			Total assets	$	-	$	240	$	-
	Liabilities
		Deferred compensation plan liability		$	-	$	-6,191	$	-
		Derivative instruments, net			-		-6,580		-
		Purchase price payable			-		-		-13,779
			Total liabilities	$	-	$	-12,771	$	-13,779
	As of December 31, 2012
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)
	Assets
		Money market investments		$	-	$	350	$	-
		Derivative instruments, net			-		15,088		-
			Total assets	$	-	$	15,438	$	-
	Liabilities
		Deferred compensation plan liability		$	-	$	-5,305	$	-
		Purchase price payable			-		-		-12,533
			Total liabilities	$	-	$	-5,305	$	-12,533
	Money Market Investments — The Company invests in various well-diversified money market funds which are managed by financial institutions. These money market funds are not publicly traded, but have historically been highly liquid. The value of the money market funds are determined by the banks based upon the funds' net asset values (“NAV”). All of the money market funds currently permit daily investments and redemptions at a $1.00 NAV.
	Deferred Compensation Plan — The Company maintains a non-qualified deferred compensation plan structured as a Rabbi trust for certain eligible employees. Participants in the deferred compensation plan select from a menu of phantom investment options for their deferral dollars offered by the Company each year, which are based upon changes in value of complementary, defined market investments. The deferred compensation liability represents the combined values of market investments against which participant accounts are tracked.
	Purchase Price Payable — The Company recorded purchase price payables related to the acquisitions of iKnowtion, Guidon, TSG and WebMetro. These purchase price payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, or 5.3%, respectively. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these purchase price payables reaches their expected future value of $14.8 million. Interest expense related to all recorded purchase price payables is included in Interest expense in the Consolidated Statements of Comprehensive Income.

INCOME_TAXES

INCOME TAXES	9 Months Ended
	Sep. 30, 2013
INCOME TAXES [ABSTRACT]
INCOME TAXES	(8)       INCOME TAXES
	The Company accounts for income taxes in accordance with the accounting literature for income taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized.
	As of September 30, 2013, the Company had $55.3 million of gross deferred tax assets (after a $21.3 million valuation allowance) and net deferred tax assets (after deferred tax liabilities) of $52.8 million related to the U.S. and international tax jurisdictions whose recoverability is dependent upon future profitability which the Company believes is more-likely-than-not to occur.
	The effective tax rate for the three and nine months ended September 30, 2013 was 24.9% and 20.0%, respectively. The effective tax rate during these periods in 2013 was influenced by the distribution of earnings in international jurisdictions currently under an income tax holiday and the $5.4 million and $1.8 million, respectively, in restructuring and impairment expenses and the income tax benefit related to these incremental expenses. The effective tax rate for the three and nine months ended September 30, 2012 was (13.8)% and (6.1)%, respectively. The effective tax rate during these periods in 2012 was influenced by the distribution of earnings in international jurisdictions currently under an income tax holiday, the $2.6 million and $23.7 million in restructuring and impairment expenses and their related income tax benefit, the benefit related to Australia transfer pricing and the release of an uncertain tax position.
	The Company's U.S. income tax returns filed for the tax years ending December 31, 2010 to present, remain open tax years subject to IRS audit. The Company is currently under audit of income taxes in Canada. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company's Consolidated Financial Statements.

RESTRUCTURING_CHARGES_AND_IMPA

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES	9 Months Ended
	Sep. 30, 2013
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES	(9)       RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES
	Restructuring Charges
	During the three and nine months ended September 30, 2013 and 2012, the Company undertook a number of restructuring activities primarily associated with reductions in the Company's capacity and workforce in its Customer Management Services, Customer Technology Services and Customer Strategy Services segments to better align the capacity and workforce with current business needs.
	During the second quarter of 2012, the Company made the decision to cease operations in Spain and terminated the contracts with its clients. The Company notified the employees and commenced severance procedures as required under Spanish law. The Company recorded $14.7 million of severance and $0.4 million of center closure expenses for the year ended December 31, 2012. As of the third quarter of 2013, $14.9 million was paid and the remaining $0.2 million was included in Other accrued expenses in the Consolidated Balance Sheets as of September 30, 2013.
	A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income for the three and nine months ended September 30, 2013 and 2012, respectively, is as follows (amounts in thousands):
				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013		2012
	Reduction in force
		Customer Management Services		$	628		$	2,678		$	3,614	$	20,642
		Customer Growth Services			7			62			7		198
		Customer Technology Services			73			5			73		60
		Customer Strategy Services			-			-			189		-
			Total	$	708		$	2,745		$	3,883	$	20,900
				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013		2012
	Facility exit charges
		Customer Management Services		$	50		$	-305		$	298	$	-206
		Customer Growth Services			-			-			-		-
		Customer Technology Services			-			-			-		-
		Customer Strategy Services			-			-			-		-
			Total	$	50		$	-305		$	298	$	-206
	A rollforward of the activity in the Company's restructuring accruals is as follows (amounts in thousands):
			Closure of Delivery Centers			Reduction in Force			Total
	Balance as of December 31, 2012		$	-		$	4,079		$	4,079
		Expense		298			4,098			4,396
		Payments		-298			-5,762			-6,060
		Change in estimates		-			-215			-215
	Balance as of September 30, 2013		$	-		$	2,200		$	2,200
	The remaining restructuring accruals are expected to be paid during 2013 and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.
	Impairment Losses
	During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain delivery centers. An asset is considered to be impaired when the anticipated undiscounted future cash flows of an asset group are estimated to be less than the asset group's carrying value. The amount of impairment recognized is the difference between the carrying value of the asset group and its fair value. To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. During the three and nine months ended September 30, 2013, the Company recognized zero and $0.1 million, respectively, of losses related to leasehold improvement assets in the Customer Management Services segment. During the three and nine months ended September 30, 2012, the Company recognized $0.2 million and $1.2 million, respectively of losses related to leasehold improvement assets in the Customer Management Services segment.
	During the second quarter of 2013, the Company recorded an impairment charge of $1.1 million related to the PRG trade name intangible asset within the Customer Strategy Services segment. See Note 5 for further information. This expense was included in the Impairment losses in the Consolidated Statements of Comprehensive Income.
	During the first quarter of 2012, the Company rebranded its Direct Alliance Corporation (“DAC”) subsidiary to RevanaTM, thus the $1.8 million DAC trade name was impaired as of March 31, 2012. This expense was included in the Impairment losses in the Consolidated Statements of Comprehensive Income.

COMMITMENTS_AND_CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	9 Months Ended
	Sep. 30, 2013
COMMITMENTS AND CONTINGENCIES [Abstract]
COMMITMENTS AND CONTINGENCIES	(10)       COMMITMENTS AND CONTINGENCIES
	Credit Facility
	On June 3, 2013, the Company entered into a $700.0 million, five-year, multi-currency revolving credit facility (the “Credit Agreement”) with a syndicate of lenders which includes an accordion feature that permits the Company to request an increase in total commitments up to $1.0 billion, under certain conditions. Wells Fargo Securities, LLC, KeyBank National Association, Bank of America Merrill Lynch, BBVA Compass and HSBC Bank USA, National Association served as Joint Lead Arrangers. The Credit Agreement amends and restates in its entirety the Company's prior credit facility entered into during 2010 and amended in 2012.
	The Credit Agreement provides for a secured revolving credit facility that matures on June 3, 2018 with an initial maximum aggregate commitment of $700.0 million. At the Company's discretion, direct borrowing options under the Credit Agreement include (i) Eurodollar loans with one, two, three, and six month terms, and/or (ii) overnight base rate loans. The Credit Agreement also provides for a sub-limit for loans or letters of credit in both U.S. dollars and certain foreign currencies, with direct foreign subsidiary borrowing capabilities up to 50% of the total commitment amount. The Company may increase the maximum aggregate commitment under the Credit Agreement to $1.0 billion if certain conditions are satisfied, including that the Company is not in default under the Credit Agreement at the time of the increase and that the Company obtains the commitment of the lenders participating in the increase.
	Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo's prime rate, (ii) one half of 1% in excess of the federal funds effective rate, and (iii) 1.25% in excess of the one month London Interbank Offered Rate (“LIBOR”), in each case adding a margin based upon the Company's leverage ratio. Eurodollar loans bear interest based upon LIBOR, plus a margin based upon the Company's leverage ratio. Alternate loans bear interest at rates applicable to their respective currencies. Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans. Commitment fees are payable to the Lenders in an amount equal to the unused portion of the credit facility and are based upon the Company's leverage ratio.
	Indebtedness under the Credit Agreement is guaranteed by certain of the Company's present and future domestic subsidiaries. Indebtedness under the Credit Agreement and the related guarantees are secured by security interests (subject to permitted liens) in the U.S. accounts receivable and cash of the Company and certain of its domestic subsidiaries and may be secured by tangible assets of the Company and such domestic subsidiaries if borrowings by foreign subsidiaries exceed $100.0 million and the leverage ratio is greater than 3.00 to 1.00. The Company also pledged 65% of the voting stock and 100% of the non-voting stock of certain of the Company's material foreign subsidiaries and may pledge 65% of the voting stock and 100% of the non-voting stock of the Company's other foreign subsidiaries.
	The Credit Agreement, which includes customary financial covenants, may be used for general corporate purposes, including working capital, purchases of treasury stock and acquisition financing. As of September 30, 2013, the Company was in compliance with all financial covenants.
	The Company primarily utilizes its Credit Agreement to fund working capital, general operations, stock repurchases and other strategic activities, such as the acquisitions described in Note 2. As of September 30, 2013 and December 31, 2012, the Company had borrowings of $118.0 million and $108.0 million, respectively, under its credit facilities, and its average daily utilization was $240.9 million and $144.4 million for the nine months ended September 30, 2013 and 2012, respectively. After consideration for issued letters of credit under the Credit Agreement, totaling $3.5 million, the Company's remaining borrowing capacity was $578.5 million as of September 30, 2013.
	Letters of Credit
	As of September 30, 2013, outstanding letters of credit under the Credit Agreement totaled $3.5 million and primarily guaranteed workers' compensation and other insurance related obligations. As of September 30, 2013, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $0.6 million.
	Guarantees
	Indebtedness under the Credit Agreement is guaranteed by certain of the Company's present and future domestic subsidiaries.
	Legal Proceedings
	From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. Accruals for legal actions have been provided for to the extent that losses are deemed both probable and estimable. Although the ultimate outcome of these claims or lawsuits cannot be ascertained, on the basis of currently available information and advice received from counsel, as appropriate, the Company believes that the disposition or ultimate resolution of such legal actions will not have a material adverse effect on its financial position, cash flows or results of operations. During the quarter ended September 30, 2013, there were no material changes to the legal proceedings described in our Annual Report on Form 10-K for the year ended December 31, 2012.

NONCONTROLLING_INTEREST

NONCONTROLLING INTEREST	9 Months Ended
	Sep. 30, 2013
NONCONTROLLING INTEREST [Abstract]
NONCONTROLLING INTEREST	(11)       NONCONTROLLING INTEREST
	The following table reconciles equity attributable to noncontrolling interest (amounts in thousands):
			Nine Months Ended September 30,
			2013		2012
	Noncontrolling interest, January 1		$	14,045	$	11,260
	Acquisition of noncontrolling interest			-		941
	Net income attributable to noncontrolling interest			2,575		3,152
	Dividends distributed to noncontrolling interest			-3,420		-1,440
	Deconsolidation of a subsidiary			-121		-
	Purchase of remaining interest in subsidiary			-4,140		-
	Foreign currency translation adjustments			-104		113
	Equity-based compensation expense			25		-
		Noncontrolling interest, September 30	$	8,860	$	14,026
	On September 18, 2013, the Company acquired the remaining 20% interest in Peppers & Rogers Group for $425 thousand. In connection with this transaction the remaining Noncontrolling interest balance of $4.1 million was reclassified to Additional paid-in-capital in the Consolidated Balance Sheet as of September 30, 2013.

ACCUMULATED_OTHER_COMPREHENSIV

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	9 Months Ended
	Sep. 30, 2013
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	(12)       ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
	In 2013, the Company adopted new accounting guidance that requires an entity to present significant amounts reclassified out of accumulated other comprehensive income by the respective line items of net income. The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (amounts in thousands):
				Foreign Currency Translation Adjustment		Derivative Valuation, Net of Tax		Other, Net of Tax		Totals
	Accumulated other comprehensive income
		(loss) at December 31, 2012		$	15,673	$	9,559	$	-2,251	$	22,981
		Other comprehensive income before reclassifications			-18,087		-9,332		4		-27,415
		Amounts reclassified from accumulated other
			comprehensive income (loss)		-		-3,899		447		-3,452
			Net current period other comprehensive income (loss)		-18,087		-13,231		451		-30,867
	Accumulated other comprehensive income
		(loss) at September 30, 2013		$	-2,414	$	-3,672	$	-1,800	$	-7,886
	Accumulated other comprehensive income
		(loss) at December 31, 2011		$	3,156	$	-5,852	$	-2,778	$	-5,474
		Other comprehensive income (loss) before reclassifications			10,494		14,040		277		24,811
		Amounts reclassified from accumulated other
			comprehensive income (loss)		-		-870		656		-214
			Net current period other comprehensive income (loss)		10,494		13,170		933		24,597
	Accumulated other comprehensive income
		(loss) at September 30, 2012		$	13,650	$	7,318	$	-1,845	$	19,123
	The following table presents the classification and amount of the reclassifications from accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands):
				For the Three Months Ended September 30,
				2013		2012		Statement of Comprehensive Income (Loss) Classification
	Derivative valuation
		Gain on foreign currency forward
			exchange contracts	$	917	$	1,367	Revenue
		Loss on interest rate swaps			-264		-380	Interest expense
		Tax effect			-255		-396	Provision for income taxes
				$	398	$	591	Net income (loss)
	Other
		Actuarial loss on defined benefit plan		$	-156	$	-235	Cost of services
		Tax effect			9		13	Provision for income taxes
				$	-147	$	-222	Net income (loss)
				For the Nine Months Ended September 30,
				2013		2012		Statement of Comprehensive Income (Loss) Classification
	Derivative valuation
		Gain (loss) on foreign currency forward
			exchange contracts	$	7,227	$	2,016	Revenue
		Loss on interest rate swaps			-778		-564	Interest expense
		Tax effect			-2,550		-582	Provision for income taxes
				$	3,899	$	870	Net income (loss)
	Other
		Actuarial loss on defined benefit plan		$	-473	$	-695	Cost of services
		Tax effect			26		39	Provision for income taxes
				$	-447	$	-656	Net income (loss)

NET_INCOME_PER_SHARE

NET INCOME PER SHARE	9 Months Ended
	Sep. 30, 2013
NET INCOME PER SHARE [Abstract]
NET INCOME PER SHARE	(13)       NET INCOME PER SHARE
	The following table sets forth the computation of basic and diluted shares for the periods indicated (amounts in thousands):
					Three Months Ended September 30,		Nine Months Ended September 30,
					2013	2012	2013	2012
	Shares used in basic earnings per share calculation				50,732	54,093	51,643	55,233
		Effect of dilutive securities:
			Stock options		425	377	412	378
			Restricted stock units		521	435	444	380
			Performance-based restricted stock units		-	-	-	-
				Total effects of dilutive securities	946	812	856	758
	Shares used in dilutive earnings per share calculation				51,678	54,905	52,499	55,991
	For the three months ended September 30, 2013 and 2012, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti–dilutive. For the nine months ended September 30, 2013 and 2012, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive. For the three months ended September 30, 2013 and 2012, restricted stock units (“RSUs”) of 0.2 million and 0.7 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive. For the nine months ended September 30, 2013 and 2012, RSUs of 0.2 million and 0.8 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.

EQUITYBASED_COMPENSATION_PLANS

EQUITY-BASED COMPENSATION PLANS	9 Months Ended
	Sep. 30, 2013
EQUITY-BASED COMPENSATION PLANS [Abstract]
EQUITY-BASED COMPENSATION PLANS	(14)       EQUITY-BASED COMPENSATION PLANS
	All equity–based awards to employees are recognized in the Consolidated Statements of Comprehensive Income at the fair value of the award on the grant date. During the three and nine months ended September 30, 2013 and 2012, the Company recognized total compensation expense of $3.3 million and $9.8 million and $3.4 million and $10.3 million, respectively. Of the total compensation expense, $0.6 million and $1.6 million was recognized in Cost of services and $2.7 million and $8.3 million was recognized in Selling, general and administrative during the three and nine months ended September 30, 2013. During the three and nine months ended September 30, 2012, the Company recognized total compensation expense of $0.5 million and $1.5 million in Cost of services and $2.9 million and $8.8 million was recognized in Selling, general and administrative.
	Stock Options
	As of September 30, 2013, there was approximately $0.4 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to unvested option arrangements granted under the Company's equity plans. The Company recognizes compensation expense straight–line over the vesting term of the option grant. The Company recognized compensation expense related to stock options of approximately $0.1 million and $0.1 million for the three months ended September 30, 2013 and 2012, respectively. The Company recognized compensation expense related to stock options of approximately $0.3 million and $0.4 million for the nine months ended September 30, 2013 and 2012, respectively.
	Restricted Stock Unit Grants
	During the nine months ended September 30, 2013 and 2012, the Company granted 755,835 and 637,042 RSUs, respectively, to new and existing employees, which vest in equal installments over four or five years. The Company recognized compensation expense related to RSUs of $3.1 million and $9.4 million for the three and nine months ended September 30, 2013, respectively. The Company recognized compensation expense related to RSUs of $3.3 million and $9.9 million for the three and nine months ended September 30, 2012, respectively. As of September 30, 2013, there was approximately $28.6 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to RSUs granted under the Company's equity plans.
	As of September 30, 2013 and 2012, the Company had performance-based RSUs outstanding that vest based on the Company achieving specified revenue and operating income performance targets. The Company determined that it was not probable these performance targets would be met; therefore, no expense was recognized for the three and nine months ended September 30, 2013 or 2012.

DECONSOLIDATION_OF_SUBSIDIARY

DECONSOLIDATION OF SUBSIDIARY	9 Months Ended
	Sep. 30, 2013
DECONSOLIDATION OF SUBSIDIARY [Abstract]
DECONSOLIDATION OF SUBSIDIARY	(15)       DECONSOLIDATION OF SUBSIDIARY
	During the second quarter of 2013, the Company concluded that it no longer had controlling influence over Peppers & Rogers Gulf WLL (“PRG Kuwait”), a once consolidated subsidiary in the Customer Strategy Services segment, because the Company was no longer confident that it could exercise its beneficial ownership rights. Upon deconsolidation of PRG Kuwait, the Company wrote off all PRG Kuwait assets and liabilities resulting in a loss of $3.7 million which was recorded in Loss on deconsolidation of subsidiary in the Consolidated Statements of Comprehensive Income. The $3.7 million loss included $1.3 million of goodwill allocated to PRG Kuwait immediately prior to deconsolidation based on PRG Kuwait's relative fair value of the Customer Strategy Services segment. The retained noncontrolling interest was recorded at fair value which was determined to be zero as the Company does not believe it will recognize any financial benefit from this interest.

OVERVIEW_AND_BASIS_OF_PRESENTA1

OVERVIEW AND BASIS OF PRESENTATION (POLICIES)	9 Months Ended
	Sep. 30, 2013
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
Overview	Overview
	TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a geographically diverse global provider of technology-enabled, fully-integrated customer experience management solutions for Global 1000 clients and their customers. A global provider of data-driven, technology-enabled business process outsourcing, technology integration, consulting and customer management, and hosted and managed technology services. TeleTech's 39,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries via operations in the U.S., Argentina, Australia, Belgium, Brazil, Canada, China, Costa Rica, France, Germany, Ghana, Italy, Lebanon, Mexico, New Zealand, the Philippines, Singapore, South Africa, Spain, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
Basis Of Presentation	Basis of Presentation
	The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% interest in Percepta, LLC, and its 80% interest in iKnowtion, LLC. All intercompany balances and transactions have been eliminated in consolidation.
	The accompanying unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to present fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2013.
	These unaudited Consolidated Financial Statements should be read in conjunction with the Company's audited Consolidated Financial Statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2012.
Use of Estimates	Use of Estimates
	The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. In the three months ended June 30, 2012, the Company recorded a change in estimate which resulted in a decrease of $4.6 million to employee related expenses in connection with an authoritative ruling in Spain related to the legally required cost of living adjustment for employees' salaries for the years 2010, 2011 and 2012.
Recently Issued Accounting Pronouncements	Recently Issued Accounting Pronouncements
	In February 2013, the FASB issued new accounting guidance that improves the reporting of reclassifications out of accumulated other comprehensive income. This new guidance requires entities to report the effect of significant reclassifications out of accumulated other comprehensive income on the respective line items in net income when applicable or to cross-reference the reclassifications with other disclosures that provide additional detail about the reclassifications made when the reclassifications are not made to net income. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2012. The Company's adoption of this guidance did not have a material impact on the Company's financial position, results of operations, or cash flows since it was an enhancement to current required disclosures.

ACQUISITIONS_TABLES

ACQUISITIONS (TABLES)	0 Months Ended				2 Months Ended				12 Months Ended				9 Months Ended				7 Months Ended
	Jan. 02, 2012				Feb. 27, 2012				Dec. 31, 2012				Oct. 04, 2012				Aug. 09, 2013
	Onstate [Member]				Iknowtion [Member]				Technology Solutions Group [Member]				Guidon [Member]				WebMetro [Member]
Business Acquisition [Line Items]
Schedule of Assets Acquired and Liabilities Assumed			Acquisition Date Fair Value				Acquisition Date Fair Value				Preliminary Estimate of Acquisition Date Fair Value				Acquisition Date Fair Value				Preliminary Estimate of Acquisition Date Fair Value
	Cash		$	36	Cash		$	1,337	Cash		$	1,995	Cash		$	376	Cash		$	6,423
	Accounts Receivable			68	Accounts Receivable			1,792	Accounts receivable			4,871	Accounts Receivable			1,375	Accounts receivable, net			3,692
	Property, plant and equipment			33	Property, plant and equipment			161	Prepaid assets - cost deferrals			3,665	Property, plant and equipment			49	Other assets			215
	Software			2,100	Other assets			90	Property, plant and equipment			583	Other assets			228	Property, plant and equipment			887
	Goodwill			1,132	Customer relationships			1,400	Other assets			1,886	Customer relationships			2,490	Customer relationships			6,120
				3,369	Goodwill			447	Customer relationships			15,300	Goodwill			3,619	Software			3,700
								5,227	Noncompete agreements			2,300				8,137	Goodwill			5,042
	Accounts payable			93					Trade name			1,100								26,079
					Accounts payable			18	Consulting services backlog			800	Accounts payable			202
		Total purchase price	$	3,276	Accrued expenses			19	Goodwill			19,421	Accrued expenses			122	Accounts payable			7,232
					Other			164				51,921	Other			65	Accrued expenses			422
								201								389	Customer deposits			1,316
									Accounts payable			3,091					Capital lease obligation			444
					Noncontrolling interest			941	Accrued expenses			1,539		Total purchase price	$	7,748	Other			274
									Deferred revenue			7,295								9,688
						Total purchase price	$	4,085				11,925
																		Total purchase price	$	16,391
										Total purchase price	$	39,996

SEGMENT_INFORMATION_TABLES

SEGMENT INFORMATION (TABLES)	9 Months Ended
	Sep. 30, 2013
SEGMENT INFORMATION [ABSTRACT]
Schedule of Segment Selected Financial Data	Three Months Ended September 30, 2013
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	217,347		$	-312		$	217,035		$	8,322		$	17,944
	Customer Growth Services			25,893			-			25,893			1,148			588
	Customer Technology Services			40,712			-63			40,649			1,538			5,165
	Customer Strategy Services			13,418			-			13,418			455			2,264
		Total	$	297,370		$	-375		$	296,995		$	11,463		$	25,961
	Three Months Ended September 30, 2012
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	224,041		$	-		$	224,041		$	8,349		$	21,001
	Customer Growth Services			28,200			-			28,200			1,201			2,487
	Customer Technology Services			25,219			-2,876			22,343			794			3,054
	Customer Strategy Services			11,913			-229			11,684			351			819
		Total	$	289,373		$	-3,105		$	286,268		$	10,695		$	27,361
	Nine Months Ended September 30, 2013
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	661,201		$	-943		$	660,258		$	24,716		$	55,140
	Customer Growth Services			71,148			-			71,148			2,622			1,244
	Customer Technology Services			111,075			-220			110,855			4,543			13,882
	Customer Strategy Services			33,604			-795			32,809			1,400			-1,632
		Total	$	877,028		$	-1,958		$	875,070		$	33,281		$	68,634
	Nine Months Ended September 30, 2012
				Gross Revenue			Intersegment Sales			Net Revenue			Depreciation & Amortization			Income (Loss) from Operations
	Customer Management Services		$	688,318		$	-		$	688,318		$	24,811		$	38,438
	Customer Growth Services			75,373			-			75,373			2,899			1,409
	Customer Technology Services			76,570			-3,719			72,851			2,286			11,089
	Customer Strategy Services			32,623			-1,445			31,178			1,044			1,621
		Total	$	872,884		$	-5,164		$	867,720		$	31,040		$	52,557
				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013			2012
	Capital Expenditures
		Customer Management Services		$	15,108		$	11,752		$	25,504		$	27,171
		Customer Growth Services			1,274			2,385			2,025			3,428
		Customer Technology Services			1,642			1,346			3,930			2,216
		Customer Strategy Services			148			298			373			444
			Total	$	18,172		$	15,781		$	31,832		$	33,259
				30-Sep-13			31-Dec-12
	Total Assets
		Customer Management Services		$	547,320		$	588,627
		Customer Growth Services			85,924			54,164
		Customer Technology Services			155,466			148,043
		Customer Strategy Services			49,659			56,339
			Total	$	838,369		$	847,173
				30-Sep-13			31-Dec-12
	Goodwill
		Customer Management Services		$	19,981		$	20,288
		Customer Growth Services			29,481			24,439
		Customer Technology Services			39,146			38,591
		Customer Strategy Services			10,087			11,361
			Total	$	98,695		$	94,679
Schedule of Revenue by Geographic Area				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013			2012
	Revenue
		United States		$	137,205		$	119,572		$	401,294		$	342,005
		Philippines			89,206			83,299			263,365			245,301
		Latin America			43,343			47,914			132,673			142,069
		Europe / Middle East / Africa			18,929			22,164			52,551			93,614
		Asia Pacific			4,504			4,955			13,087			13,126
		Canada			3,808			8,364			12,100			31,605
			Total	$	296,995		$	286,268		$	875,070		$	867,720

GOODWILL_TABLES

GOODWILL (TABLES)	9 Months Ended
	Sep. 30, 2013
GOODWILL AND OTHER INTANGIBLE ASSETS [ABSTRACT]
Schedule of Goodwill Rollforward			31-Dec-12		Acquisitions		Impairments		Deconsolidation of Subsidiary		Effect of Foreign Currency		30-Sep-13
	Customer Management Services		$	20,288	$	-	$	-	$	-	$	-307	$	19,981
	Customer Growth Services			24,439		5,042		-		-		-		29,481
	Customer Technology Services			38,591		478		-		-		77		39,146
	Customer Strategy Services			11,361		-		-		-1,274		-		10,087
		Total	$	94,679	$	5,520	$	-	$	-1,274	$	-230	$	98,695

DERIVATIVES_TABLES

DERIVATIVES (TABLES)	9 Months Ended
	Sep. 30, 2013
DERIVATIVES [ABSTRACT]
Schedule of Cash Flow Hedges OCI Rollforward		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
	Aggregate unrealized net gain (loss) at beginning of period	$	-2,644		$	2,964		$	9,559		$	-5,852
	Add: Net gain/(loss) from change in fair value of cash flow hedges		-630			4,945			-9,332			14,040
	Less: Net (gain)/loss reclassified to earnings from effective hedges		-398			-591			-3,899			-870
	Aggregate unrealized net gain (loss) at end of period	$	-3,672		$	7,318		$	-3,672		$	7,318
Schedule of Notional Amounts of Outstanding Cash Flow Hedges	As of September 30, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount			% Maturing in the Next 12 Months				Contracts Maturing Through
	Canadian Dollar		12,750		$	12,415			70.6	%		Jun-15
	Philippine Peso		15,835,000			372,909	(1)		37.8	%		Dec-17
	Mexican Peso		2,056,000			147,144			34.5	%		Dec-17
	British Pound Sterling		2,508			4,217	(2)		100	%		Jun-14
	New Zealand Dollar		300			235			100	%		Mar-14
					$	536,920
	As of December 31, 2012		Local Currency Notional Amount		U.S. Dollar Notional Amount
	Canadian Dollar		7,750		$	7,407
	Philippine Peso		11,710,000			271,970	(1)
	Mexican Peso		1,320,500			94,530
	British Pound Sterling		3,518			5,575	(2)
	New Zealand Dollar		398			300
					$	379,782
	(1)       Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.
	(2)       Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on September 30, 2013 and December 31, 2012.
Schedule of Interest Rate Swaps			Notional Amount			Variable Rate Received		Fixed Rate Paid				Contract Commencement Date		Contract Maturity Date
	As of September 30, 2013		$	25 million		1 - month LIBOR			2.55	%		Apr-12		Apr-16
				15 million		1 - month LIBOR			3.14	%		May-12		May-17
			$	40 million
	As of December 31, 2012		$	25 million		1 - month LIBOR			2.55	%		Apr-12		Apr-16
				15 million		1 - month LIBOR			3.14	%		May-12		May-17
			$	40 million
Schedule of Derivatives Instruments on Balance Sheet			30-Sep-13
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
	Fair value and location of derivative in the
		Consolidated Balance Sheet:
	Prepaids and other current assets		$	4,607		$	-		$	20		$	-
	Other long-term assets			2,971			-			-			-
	Other current liabilities			-3,155			-1,029			-430			-147
	Other long-term liabilities			-8,159			-1,258			-			-
		Total fair value of derivatives, net	$	-3,736		$	-2,287		$	-410		$	-147
			31-Dec-12
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value			Embedded Derivative
	Fair value and location of derivative in
		the Consolidated Balance Sheet:
	Prepaids and other current assets		$	11,421		$	-		$	11		$	-
	Other long-term assets			7,619			-			-			-
	Other current liabilities			-157			-1,032			-476			-59
	Other long-term liabilities			-65			-1,955			-			-219
		Total fair value of derivatives, net	$	18,818		$	-2,987		$	-465		$	-278
Schedule of Derivative Impact on Statement of Comprehensive Income			Three Months Ended September 30,
			2013						2012
			Designated as Hedging Instruments						Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
	Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
	Amount of gain or (loss) recognized in other comprehensive
		income (loss) - effective portion, net of tax	$	-476		$	-154		$	5,331		$	-386
	Amount and location of net gain or (loss) reclassified
		from accumulated OCI to income - effective portion:
	Revenue		$	917		$	-		$	1,367		$	-
	Interest Expense			-			-264			-			-381
	Amount and location of net gain or (loss) reclassified
		from accumulated OCI to income - ineffective portion
		and amount excluded from effectiveness testing:
	Other income (expense), net		$	-		$	-		$	-		$	-
			Three Months Ended September 30,
			2013							2012
			Not Designated as Hedging Instruments							Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange				Leases			Foreign Exchange				Leases
	Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative			Option and Forward Contracts		Fair Value		Embedded Derivative
	Amount and location of net gain or (loss)
		recognized in the Consolidated Statement
		of Comprehensive Income (Loss):
	Costs of services		$	-	$	-	$	18		$	-	$	-	$	7
	Other income (expense), net		$	-	$	-2,373	$	-		$	-	$	544	$	-
			Nine Months Ended September 30,
			2013						2012
			Designated as Hedging Instruments						Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange			Interest Rate
	Derivative classification:		Cash Flow			Cash Flow			Cash Flow			Cash Flow
	Amount of gain or (loss) recognized in other comprehensive
		income (loss) - effective portion, net of tax	$	-9,254		$	-78		$	14,902		$	-862
	Amount and location of net gain or (loss) reclassified
		from accumulated OCI to income - effective portion:
	Revenue		$	7,227		$	-		$	2,016		$	-
	Interest Expense			-			-778			-			-564
	Amount and location of net gain or (loss) reclassified
		from accumulated OCI to income - ineffective portion
		and amount excluded from effectiveness testing:
	Other income (expense), net		$	-		$	-		$	-		$	-
			Nine Months Ended September 30,
			2013							2012
			Not Designated as Hedging Instruments							Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange				Leases			Foreign Exchange				Leases
	Derivative classification:		Option and Forward Contracts		Fair Value		Embedded Derivative			Option and Forward Contracts		Fair Value		Embedded Derivative
	Amount and location of net gain or (loss)
		recognized in the Consolidated Statement
		of Comprehensive Income (Loss):
	Costs of services		$	-	$	-	$	131		$	-	$	-	$	259
	Other income (expense), net		$	-	$	-3,620	$	-		$	-	$	4,399	$	-

FAIR_VALUE_TABLES

FAIR VALUE (TABLES)	9 Months Ended
	Sep. 30, 2013
FAIR VALUE [Abstract]
Schedule of Fair Value Derivative Assets and Liabilities	As of September 30, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)		At Fair Value
	Cash flow hedges			$	-	$	-3,736	$	-	$	-3,736
	Interest rate swaps				-		-2,287		-		-2,287
	Embedded derivatives				-		-147		-		-147
	Fair value hedges				-		-410		-		-410
		Total net derivative asset (liability)		$	-	$	-6,580	$	-	$	-6,580
	As of December 31, 2012
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)		At Fair Value
	Cash flow hedges			$	-	$	18,818	$	-	$	18,818
	Interest rate swaps				-		-2,987		-		-2,987
	Fair value hedges				-		-465		-		-465
	Embedded derivatives				-		-278		-		-278
		Total net derivative asset (liability)		$	-	$	15,088	$	-	$	15,088
Schedule of Fair Value Assets and Liabilities	As of September 30, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)
	Assets
		Money market investments		$	-	$	240	$	-
		Derivative instruments, net			-		-		-
			Total assets	$	-	$	240	$	-
	Liabilities
		Deferred compensation plan liability		$	-	$	-6,191	$	-
		Derivative instruments, net			-		-6,580		-
		Purchase price payable			-		-		-13,779
			Total liabilities	$	-	$	-12,771	$	-13,779
	As of December 31, 2012
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets		Significant Other Observable Inputs		Significant Unobservable Inputs
				(Level 1)		(Level 2)		(Level 3)
	Assets
		Money market investments		$	-	$	350	$	-
		Derivative instruments, net			-		15,088		-
			Total assets	$	-	$	15,438	$	-
	Liabilities
		Deferred compensation plan liability		$	-	$	-5,305	$	-
		Purchase price payable			-		-		-12,533
			Total liabilities	$	-	$	-5,305	$	-12,533

RESTRUCTURING_CHARGES_AND_IMPA1

RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)	9 Months Ended
	Sep. 30, 2013
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]
Schedule of Restructuring Liabilities				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013		2012
	Reduction in force
		Customer Management Services		$	628		$	2,678		$	3,614	$	20,642
		Customer Growth Services			7			62			7		198
		Customer Technology Services			73			5			73		60
		Customer Strategy Services			-			-			189		-
			Total	$	708		$	2,745		$	3,883	$	20,900
				Three Months Ended September 30,						Nine Months Ended September 30,
				2013			2012			2013		2012
	Facility exit charges
		Customer Management Services		$	50		$	-305		$	298	$	-206
		Customer Growth Services			-			-			-		-
		Customer Technology Services			-			-			-		-
		Customer Strategy Services			-			-			-		-
			Total	$	50		$	-305		$	298	$	-206
Schedule of Restructuring Liability Rollforward			Closure of Delivery Centers			Reduction in Force			Total
	Balance as of December 31, 2012		$	-		$	4,079		$	4,079
		Expense		298			4,098			4,396
		Payments		-298			-5,762			-6,060
		Change in estimates		-			-215			-215
	Balance as of September 30, 2013		$	-		$	2,200		$	2,200

NONCONTROLLING_INTEREST_TABLES

NONCONTROLLING INTEREST (TABLES)	9 Months Ended
	Sep. 30, 2013
NONCONTROLLING INTEREST [Abstract]
Noncontrolling Interest Rollforward			Nine Months Ended September 30,
			2013		2012
	Noncontrolling interest, January 1		$	14,045	$	11,260
	Acquisition of noncontrolling interest			-		941
	Net income attributable to noncontrolling interest			2,575		3,152
	Dividends distributed to noncontrolling interest			-3,420		-1,440
	Deconsolidation of a subsidiary			-121		-
	Purchase of remaining interest in subsidiary			-4,140		-
	Foreign currency translation adjustments			-104		113
	Equity-based compensation expense			25		-
		Noncontrolling interest, September 30	$	8,860	$	14,026

ACCUMULATED_OTHER_COMPREHENSIV1

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES)	9 Months Ended
	Sep. 30, 2013
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]
Other Comprehensive Income Attributable to TeleTech Shareholders Table				Foreign Currency Translation Adjustment		Derivative Valuation, Net of Tax		Other, Net of Tax		Totals
	Accumulated other comprehensive income
		(loss) at December 31, 2012		$	15,673	$	9,559	$	-2,251	$	22,981
		Other comprehensive income before reclassifications			-18,087		-9,332		4		-27,415
		Amounts reclassified from accumulated other
			comprehensive income (loss)		-		-3,899		447		-3,452
			Net current period other comprehensive income (loss)		-18,087		-13,231		451		-30,867
	Accumulated other comprehensive income
		(loss) at September 30, 2013		$	-2,414	$	-3,672	$	-1,800	$	-7,886
	Accumulated other comprehensive income
		(loss) at December 31, 2011		$	3,156	$	-5,852	$	-2,778	$	-5,474
		Other comprehensive income (loss) before reclassifications			10,494		14,040		277		24,811
		Amounts reclassified from accumulated other
			comprehensive income (loss)		-		-870		656		-214
			Net current period other comprehensive income (loss)		10,494		13,170		933		24,597
	Accumulated other comprehensive income
		(loss) at September 30, 2012		$	13,650	$	7,318	$	-1,845	$	19,123
Income Statement Location of Adjustments Reclassified from Accumulated Other Comprehensive Income to Income				For the Three Months Ended September 30,
				2013		2012		Statement of Comprehensive Income (Loss) Classification
	Derivative valuation
		Gain on foreign currency forward
			exchange contracts	$	917	$	1,367	Revenue
		Loss on interest rate swaps			-264		-380	Interest expense
		Tax effect			-255		-396	Provision for income taxes
				$	398	$	591	Net income (loss)
	Other
		Actuarial loss on defined benefit plan		$	-156	$	-235	Cost of services
		Tax effect			9		13	Provision for income taxes
				$	-147	$	-222	Net income (loss)
				For the Nine Months Ended September 30,
				2013		2012		Statement of Comprehensive Income (Loss) Classification
	Derivative valuation
		Gain (loss) on foreign currency forward
			exchange contracts	$	7,227	$	2,016	Revenue
		Loss on interest rate swaps			-778		-564	Interest expense
		Tax effect			-2,550		-582	Provision for income taxes
				$	3,899	$	870	Net income (loss)
	Other
		Actuarial loss on defined benefit plan		$	-473	$	-695	Cost of services
		Tax effect			26		39	Provision for income taxes
				$	-447	$	-656	Net income (loss)

NET_INCOME_PER_SHARE_TABLES

NET INCOME PER SHARE (TABLES)	9 Months Ended
	Sep. 30, 2013
NET INCOME PER SHARE [Abstract]
Schedule of Diluted Shares Calculation					Three Months Ended September 30,		Nine Months Ended September 30,
					2013	2012	2013	2012
	Shares used in basic earnings per share calculation				50,732	54,093	51,643	55,233
		Effect of dilutive securities:
			Stock options		425	377	412	378
			Restricted stock units		521	435	444	380
			Performance-based restricted stock units		-	-	-	-
				Total effects of dilutive securities	946	812	856	758
	Shares used in dilutive earnings per share calculation				51,678	54,905	52,499	55,991

ACQUISITIONS_ASSETS_ACQUIRED_T

ACQUISITIONS (ASSETS ACQUIRED TABLE) (DETAILS) (USD $)	Aug. 09, 2013	Jan. 02, 2012	Feb. 27, 2012	Oct. 04, 2012	Dec. 31, 2012
In Thousands, unless otherwise specified	WebMetro [Member]	Onstate [Member]	Iknowtion [Member]	Guidon [Member]	Technology Solutions Group [Member]
Business Acquisition [Line Items]
Cash	$6,423	$36	$1,337	$376	$1,995
Accounts receivable	3,692	68	1,792	1,375	4,871
Prepaid assets - cost deferrals					3,665
Property, plant and equipment	887	33	161	49	583
Other assets	215		90	228	1,886
Customer relationships	6,120		1,400	2,490	15,300
Software	3,700	2,100
Noncompete agreements					2,300
Trade name					1,100
Consulting services backlog					800
Goodwill	5,042	1,132	447	3,619	19,421
Total assets acquired	26,079	3,369	5,227	8,137	51,921
Accounts payable	7,232	93	18	202	3,091
Accrued expenses	422		19	122	1,539
Customer deposits	1,316
Capital lease obligation	444
Deferred revenue					7,295
Other	274		164	65
Total liabilities assumed	9,688		201	389	11,925
Noncontrolling interest			941
Total purcahse price	$16,391	$3,276	$4,085	$7,748	$39,996

ACQUISITIONS_NARRATIVE_DETAILS

ACQUISITIONS (NARRATIVE) (DETAILS) (USD $)

3 Months Ended

9 Months Ended

0 Months Ended

2 Months Ended

2 Months Ended

9 Months Ended

9 Months Ended

12 Months Ended

12 Months Ended

7 Months Ended

7 Months Ended

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Jan. 02, 2012

Jan. 02, 2012

Feb. 27, 2012

Sep. 30, 2013

Feb. 27, 2012

Oct. 04, 2012

Sep. 30, 2013

Oct. 04, 2012

Dec. 31, 2012

Sep. 30, 2013

Dec. 31, 2012

Aug. 09, 2013

Sep. 30, 2013

Aug. 09, 2013

Aug. 09, 2013

Onstate [Member]

Onstate [Member]

Iknowtion [Member]

Iknowtion [Member]

Iknowtion [Member]

Guidon [Member]

Guidon [Member]

Guidon [Member]

Technology Solutions Group [Member]

Technology Solutions Group [Member]

Technology Solutions Group [Member]

WebMetro [Member]

WebMetro [Member]

WebMetro [Member]

WebMetro [Member]

Computer Software, Intangible Asset [Member]

Customer relationships, gross [Member]

Customer relationships, gross [Member]

Customer relationships, gross [Member]

Customer relationships, gross [Member]

Computer Software, Intangible Asset [Member]

Business Acquisition [Line Items]

Date of Acquisition

1-Jan-12

27-Feb-12

4-Oct-12

31-Dec-12

9-Aug-13

Percentage of Voting Interests Acquired

100.00%

80.00%

100.00%

100.00%

100.00%

Description of Acquired Entity

OnState provides hosted business process outsourcing solutions to a variety of small businesses. OnState was headquartered in Boston, MA with a minimal employee base.

iKnowtion integrates proven marketing analytics methodologies and business consulting capabilities to help clients improve their return on marketing expenditures in such areas as demand generation, share of wallet, and channel mix optimization. iKnowtion is located in Boston, MA and has approximately 40 employees.

Guidon provides operational consulting services and designs solutions for operational and cultural transformation for global clients. Guidon is located in Mesa, AZ and has approximately 25 employees.

”). TSG designs and implements custom communications systems for a variety of business types and sizes. TSG is located in Aurora, IL and has approximately 90 employees.

WebMetro is a digital marketing agency that provides online direct marketing services. WebMetro has offices in San Dimas and Los Angeles, California and Modiin, Israel and has approximately 90 employees.

Purchase Price of Acquired Entity

$3,300,000

$16,400,000

Cost of Acquired Entity, Cash Paid

3,100,000

Cost of Acquired Entity, Up Front Cash Consideration

1,000,000

5,600,000

32,700,000

Cost of Acquired Entity, Working Capital Adjustment Paid

200,000

100,000

600,000

Cost of Acquired Entity, Transaction Costs

100,000

100,000

100,000

100,000

Weighted Average Useful Life of Acquired Intangible Assets

4 years 0 months 0 days

5 years 0 months 0 days

5 years 0 months 0 days

10 years 0 months 0 days

6 years 0 months 0 days

4 years 0 months 0 days

Purchase Price Allocation, Goodwill, Expected Tax Deductible Amount

1,100,000

400,000

3,600,000

19,400,000

5,000,000

Future Value of Liabilities Incurred From Business Acquisitions

14,800,000

14,800,000

4,300,000

2,800,000

7,300,000

1,400,000

Valuation Technique on Contingent Consideration

The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 21% and expected future value of payments of $4.3 million. The $4.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with iKnowtion achieving the maximum EBITDA targets. These purchase price payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, or 5.3%, respectively. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these purchase price payables reaches their expected future value of $14.8 million.

The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $1.4 million. The $1.4 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with WebMetro achieving the smaller EBITDA targets.

Contingent Consideration Arrangements, Basis for Amount

In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtions’s 2015 EBITDA as defined in the purchase and sale agreement. These terms represent a contingent redemption feature. The fair value of the redemption feature is based on a comparison of EBITDA multiples and the EBITDA multiple to purchase the remaining 20% of iKnowtion approximates EBITDA multiples in the market for similar acquisitions.

The Company is also obligated to make earn-out payments over the next two years if Guidon achieves specified EBITDA targets as defined in the stock purchase agreement. The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions included in the fair value calculation include a discount rate of 21% and expected future value of payments of $2.8 million. The $2.8 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with Guidon achieving the maximum EBITDA targets.

The Company is also obligated to make earn-out payments over three years if TSG achieves specified EBITDA targets, as defined by the stock purchase agreement. The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions included in the fair value calculation include a discount rate of 4.6% and expected future value of payments of $7.3 million. The $7.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with higher probability associated with TSG achieving the maximum EBITDA targets.

Contingent Consideration, at fair value

2,900,000

3,000,000

2,100,000

2,500,000

6,700,000

6,900,000

1,300,000

1,300,000

Contingent consideration, fair value, current portion

1,100,000

1,400,000

2,400,000

200,000

Contingent consideration, fair value, noncurrent portion

1,900,000

1,100,000

4,500,000

1,100,000

Acquisition of Less than 100 Percent, Noncontrolling Interest, Valuation Technique

The fair value of the 20% noncontrolling interest in iKnowtion at the date of acquisition was $0.9 million and was estimated based on a 20% interest of the fair value of a 100% interest in iKnowtion and was discounted for a lack of control at a rate of 23.1%.

Revenue of Acquirees since Acquisition Date, Actual

19,400,000

2,200,000

47,100,000

4,900,000

Income (loss) from operations of Acquirees since Acquisition Date, Actual

2,700,000

400,000

4,900,000

800,000

Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition

$1,200,000

$100,000

$2,900,000

$200,000

SEGMENT_INFORMATION_SEGMENT_FI

SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Segment Reporting Information [Line Items]
Gross Revenue	$297,370	$289,373	$877,028	$872,884
Intersegment Sales	-375	-3,105	-1,958	-5,164
Net Revenue	296,995	286,268	875,070	867,720
Depreciation and amortization	11,463	10,695	33,281	31,040
Income (Loss) from Operations	25,961	27,361	68,634	52,557
Capital Expenditures	18,172	15,781	31,832	33,259
Total Assets	838,369		838,369		847,173
Goodwill	98,695		98,695		94,679
Customer Management Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	217,347	224,041	661,201	688,318
Intersegment Sales	-312	0	-943	0
Net Revenue	217,035	224,041	660,258	688,318
Depreciation and amortization	8,322	8,349	24,716	24,811
Income (Loss) from Operations	17,944	21,001	55,140	38,438
Capital Expenditures	15,108	11,752	25,504	27,171
Total Assets	547,320		547,320		588,627
Goodwill	19,981		19,981		20,288
Customer Growth Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	25,893	28,200	71,148	75,373
Intersegment Sales	0	0	0	0
Net Revenue	25,893	28,200	71,148	75,373
Depreciation and amortization	1,148	1,201	2,622	2,899
Income (Loss) from Operations	588	2,487	1,244	1,409
Capital Expenditures	1,274	2,385	2,025	3,428
Total Assets	85,924		85,924		54,164
Goodwill	29,481		29,481		24,439
Customer Technology Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	40,712	25,219	111,075	76,570
Intersegment Sales	-63	-2,876	-220	-3,719
Net Revenue	40,649	22,343	110,855	72,851
Depreciation and amortization	1,538	794	4,543	2,286
Income (Loss) from Operations	5,165	3,054	13,882	11,089
Capital Expenditures	1,642	1,346	3,930	2,216
Total Assets	155,466		155,466		148,043
Goodwill	39,146		39,146		38,591
Customer Strategy Services [Member]
Segment Reporting Information [Line Items]
Gross Revenue	13,418	11,913	33,604	32,623
Intersegment Sales	0	-229	-795	-1,445
Net Revenue	13,418	11,684	32,809	31,178
Depreciation and amortization	455	351	1,400	1,044
Income (Loss) from Operations	2,264	819	-1,632	1,621
Capital Expenditures	148	298	373	444
Total Assets	49,659		49,659		56,339
Goodwill	$10,087		$10,087		$11,361

SEGMENT_INFORMATION_REVENUE_GE

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$296,995	$286,268	$875,070	$867,720
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	137,205	119,572	401,294	342,005
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	89,206	83,299	263,365	245,301
Latin America [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	43,343	47,914	132,673	142,069
Europe Middle East Africa [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	18,929	22,164	52,551	93,614
Asia Pacific[ Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	4,504	4,955	13,087	13,126
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$3,808	$8,364	$12,100	$31,605

SIGNIFICANT_CLIENTS_NARRATIVE_

SIGNIFICANT CLIENTS (NARRATIVE) (DETAILS) (Client A [Member], USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Client A [Member]
Entity Wide Revenue Major Customer Line Items
Revenue from major customer as a percentage of total revenue	11.50%	9.80%	11.70%	9.70%
Accounts receivable amount from major customer	$29.30	$25.80	$29.30	$25.80

GOODWILL_AND_OTHER_INTANGIBLE_1

GOODWILL AND OTHER INTANGIBLE ASSETS (GOODWILL ROLLFORWARD) (DETAILS) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013
Goodwill [Line Items]
Beginning balance, goodwill	$94,679
Acquisitions	5,520
Impairments	0
Deconsolidation of subsidiary	1,274
Effect of Foreign Currency	-230
Ending balance, goodwill	98,695
Customer Management Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	20,288
Acquisitions	0
Impairments	0
Deconsolidation of subsidiary	0
Effect of Foreign Currency	-307
Ending balance, goodwill	19,981
Customer Growth Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	24,439
Acquisitions	5,042
Impairments	0
Deconsolidation of subsidiary	0
Effect of Foreign Currency	0
Ending balance, goodwill	29,481
Customer Technology Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	38,591
Acquisitions	478
Impairments	0
Deconsolidation of subsidiary	0
Effect of Foreign Currency	77
Ending balance, goodwill	39,146
Customer Strategy Services [Member]
Goodwill [Line Items]
Beginning balance, goodwill	11,361
Acquisitions	0
Impairments	0
Deconsolidation of subsidiary	1,274
Effect of Foreign Currency	0
Ending balance, goodwill	$10,087

GOODWILL_AND_OTHER_INTANGIBLE_2

GOODWILL AND OTHER INTANGIBLE ASSETS (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended					3 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2013	Jun. 30, 2013
							Tradename	Customer Strategy Services [Member]
								Tradename
GOODWILL AND OTHER INTANGIBLE ASSETS [ABSTRACT]
Method used to calculate fair value of reporting unit that has goodwill at risk			For the goodwill impairment analysis, the Company calculated the fair value of the PRG reporting unit and compared that to the updated carrying value after the above impairments were recorded and determined that the fair value was not in excess of its carrying value. Key assumptions used in the fair value calculation for goodwill impairment testing include, but were not limited to, a perpetuity growth rate of 7.0% based on the then current inflation rate combined with the GDP growth rate for the reporting unit’s geographical region and a discount rate of 26.0%, which is equal to the reporting unit’s equity risk premium adjusted for its size and company specific risk factors. Estimated future cash flows under the income approach were based on the Company’s internal business plan excluding the results of the deconsolidated subsidiary and adjusted as appropriate for the Company’s view of market participant assumptions. The current business plan assumes the occurrence of certain events, such as continued realignment of operations and reduction of general and administrative costs. Significant differences in the outcome of some or all of these assumptions could impact the calculated fair value of this reporting until resulting in a different outcome to goodwill impairment in a future period.
Goodwill amount of reporting units where fair value is not substantially in excess of carrying value					$7,300,000	$7,300,000
Fair value of a reporting unit in excess of carrying value expressed as a percentage					4.00%	4.00%
Asset Impairment [Line Items]
Impairment losses	$0	$161,000	$1,205,000	$2,958,000				$1,100,000
Fair Value Determination Intangible Assets							The Company calculated the fair value of the trade name using a relief from royalty method based on forecasted revenues sold under the trade name using significant inputs not observable in the market (Level 3 inputs). The valuation assumptions included an estimated royalty rate of 6.0%, a discount rate specific to the trade name of 38.0% and a perpetuity growth rate of 7.0%.

DERIVATIVES_OCI_ROLLFORWARD_DE

DERIVATIVES (OCI ROLLFORWARD) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
DERIVATIVES [ABSTRACT]
Aggregate unrealized net gain/(loss) at beginning of year	($2,644)	$2,964	$9,559	($5,852)
Add: Net gain/(loss) from change in fair value of cash flow hedges	-630	4,945	-9,332	14,040
Less: Net (gain)/loss reclassified to earnings from effective hedges	-398	-591	-3,899	-870
Aggregate unrealized net gain/(loss) at end of period	($3,672)	$7,318	($3,672)	$7,318

DERIVATIVES_NOTIONAL_TABLE_DET

DERIVATIVES (NOTIONAL TABLE) (DETAILS)

Sep. 30, 2013

Dec. 31, 2012

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2012

In Thousands, unless otherwise specified

USD ($)

USD ($)

CAD

CAD

PHP

PHP

MXN

MXN

GBP

GBP

NZD

NZD

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

USD ($)

USD ($)

USD ($)

USD ($)

GBP (£)

USD ($)

CAD

CAD

PHP

PHP

MXN

MXN

GBP

GBP

NZD

NZD

USD ($)

USD ($)

USD ($)

USD ($)

GBP (£)

USD ($)

Derivative [Line Items]

Local Currency Notional Amount

12,750

15,835,000

2,056,000

£ 2,508

300

7,750

11,710,000

1,320,500

£ 3,518

398

U.S. Dollar Notional Amount

$536,920

$379,782

$12,415

$372,909

$147,144

$4,217

$235

$7,407

$271,970

$94,530

$5,575

$300

% Maturing in the Next 12 Months

70.60%

70.60%

37.80%

37.80%

34.50%

34.50%

100.00%

100.00%

100.00%

100.00%

Contracts Maturing Through

Jun-15

Jun-15

Dec-17

Dec-17

Dec-17

Dec-17

Jun-14

Jun-14

Mar-14

Mar-14

DERIVATIVES_INTEREST_RATE_SWAP

DERIVATIVES (INTEREST RATE SWAPS) (DETAILS) (USD $)	9 Months Ended	12 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Derivative [Line Items]
Notional Amount	$40	$40
Interest Rate Swap One [Member]
Derivative [Line Items]
Notional Amount	25	25
Variable Rate Received	1 - month LIBOR	1 - month LIBOR
Fixed Rate Paid	2.55%	2.55%
Contract Commencement Date	1-Apr-12	1-Apr-12
Contract Maturity Date	1-Apr-16	1-Apr-16
Interest Rate Swap Two [Member]
Derivative [Line Items]
Notional Amount	$15	$15
Variable Rate Received	1 - month LIBOR	1 - month LIBOR
Fixed Rate Paid	3.14%	3.14%
Contract Commencement Date	1-May-12	1-May-12
Contract Maturity Date	1-May-17	1-May-17

DERIVATIVES_BALANCE_SHEET_CLAS

DERIVATIVES (BALANCE SHEET CLASSIFICATION) (DETAILS) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	($3,736)	$18,818
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	4,607	11,421
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	2,971	7,619
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-3,155	-157
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-8,159	-65
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-2,287	-2,987
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-1,029	-1,032
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-1,258	-1,955
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-410	-465
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	20	11
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-430	-476
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-147	-278
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	0
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	-147	-59
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$0	($219)

DERIVATIVES_INCOME_STATEMENT_C

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	($476)	$5,331	($9,254)	$14,902
Amount and location of net gain or (loss) reclassified from accumulated OCI to income - effective portion: Revenue	917	1,367	7,227	2,016
Amount and location of net gain or (loss) reclassified from accumulated OCI to income - effective portion: Interest expense	0	0	0	0
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other income (expense), net [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount and location of net gain or (loss) reclassified from accumulated OCI to income - ineffective portion and amount excluded from effectiveness testing: Other income (expense), net	0	0	0	0
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	-154	-386	-78	-862
Amount and location of net gain or (loss) reclassified from accumulated OCI to income - effective portion: Revenue	0	0	0
Amount and location of net gain or (loss) reclassified from accumulated OCI to income - effective portion: Interest expense	-264	-381	-778	-564
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other income (expense), net [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount and location of net gain or (loss) reclassified from accumulated OCI to income - ineffective portion and amount excluded from effectiveness testing: Other income (expense), net	0	0	0	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Cost of Services [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	0	0	0	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other income (expense), net [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	0	0	0	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Cost of Services [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	0	0	0	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other income (expense), net [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	-2,373	544	-3,620	4,399
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Cost of Services [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	18	7	131	259
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Other income (expense), net [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income - effective portion, net of tax:	$0	$0	$0	$0

DERIVATIVES_NARRATIVE_DETAILS

DERIVATIVES (NARRATIVE) (DETAILS) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Millions, unless otherwise specified
DERIVATIVES [ABSTRACT]
Notional amount of fair value hedges	$247.20	$189.30

FAIR_VALUE_DERIVATIVES_TABLE_D

FAIR VALUE (DERIVATIVES TABLE) (DETAILS) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	$0	$0
Interest rate swaps	0	0
Embedded derivatives	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	-3,736	18,818
Interest rate swaps	-2,287	-2,987
Embedded derivatives	-147	-278
Fair value hedges	-410	-465
Total net derivative asset (liability)	-6,580	15,088
Significant Unobservable Inputs (Level 3) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	0	0
Interest rate swaps	0	0
Embedded derivatives	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Fair Value, Measurements, Recurring [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	-3,736	18,818
Interest rate swaps	-2,287	-2,987
Embedded derivatives	-147	-278
Fair value hedges	-410	-465
Total net derivative asset (liability)	($6,580)	$15,088

FAIR_VALUE_FAIR_VALUE_ASSETS_A

FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (DETAILS) (Fair Value, Measurements, Recurring [Member], USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Assets [Abstract]
Money market investments	$0	$0
Derivative instruments, net	0	0
Total assets	0	0
Liabilities [Abstract]
Deferred compensation plan liability	0	0
Derivative instruments, net	0
Purcahse price payable	0	0
Total liabilities	0	0
Significant Other Observable Inputs (Level 2) [Member]
Assets [Abstract]
Money market investments	240	350
Derivative instruments, net	0	15,088
Total assets	240	15,438
Liabilities [Abstract]
Deferred compensation plan liability	6,191	5,305
Derivative instruments, net	6,580
Purcahse price payable	0	0
Total liabilities	12,771	5,305
Significant Unobservable Inputs (Level 3) [Member]
Assets [Abstract]
Money market investments	0	0
Derivative instruments, net	0	0
Total assets	0	0
Liabilities [Abstract]
Deferred compensation plan liability	0	0
Derivative instruments, net	0
Purcahse price payable	13,779	12,533
Total liabilities	$13,779	$12,533

FAIR_VALUE_NARRATIVE_DETAILS

FAIR VALUE (NARRATIVE) (DETAILS) (USD $)	3 Months Ended	9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2013
FAIR VALUE [Abstract]
Average interest rate on annual borrowings	1.40%	1.50%
Future Value of Liabilities Incurred From Business Acquisitions	$14.80	$14.80

INCOME_TAXES_NARRATIVE_DETAILS

INCOME TAXES (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
INCOME TAXES [ABSTRACT]
Total deferred tax assets, net of valuation allowance	$55.30		$55.30
Valuation allowance on deferred tax assets	21.3		21.3
Deferred tax assets, net of valuation allowance and deferred tax liabilities	$52.80		$52.80
Effective income tax rate	24.90%	-13.80%	20.00%	-6.10%
United States [Member]
Income Tax Examination [Line Items]
Income Tax Years under Audit			2010

RESTRUCTURING_CHARGES_AND_IMPA2

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Restructuring Cost and Reserve [Line Items]
Reduction in force	$708	$2,745	$3,883	$20,900
Restructuring charges, net	758	2,440	4,181	20,694
Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Facility exit charges	50	-305	298	-206
Customer Management Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	628	2,678	3,614	20,642
Customer Management Services [Member] | Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Facility exit charges	50	-305	298	-206
Customer Growth Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	7	62	7	198
Customer Growth Services [Member] | Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Facility exit charges	0	0	0	0
Customer Technology Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	73	5	73	60
Customer Technology Services [Member] | Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Facility exit charges	0	0	0	0
Customer Strategy Services [Member]
Restructuring Cost and Reserve [Line Items]
Reduction in force	0	0	189	0
Customer Strategy Services [Member] | Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Facility exit charges	$0	$0	$0	$0

RESTRUCTURING_CHARGES_AND_IMPA3

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABLITY ROLLFORWARD TABLE) (DETAILS) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	$4,079
Expense	4,396
Payments	-6,060
Reversals	-215
Ending balance, restructuring reserve	2,200
Closure of Delivery Centers [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	0
Expense	298
Payments	-298
Reversals	0
Ending balance, restructuring reserve	0
Reduction in Force [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	4,079
Expense	4,098
Payments	-5,762
Reversals	-215
Ending balance, restructuring reserve	$2,200

RESTRUCTURING_CHARGES_AND_IMPA4

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) (USD $)	9 Months Ended		9 Months Ended			3 Months Ended		9 Months Ended
	Sep. 30, 2013	Dec. 31, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2012	Sep. 30, 2013
			Spain [Member]	Spain [Member]	Spain [Member]	Customer Management Services [Member]	Customer Management Services [Member]	Customer Management Services [Member]	Customer Management Services [Member]	Customer Growth Services [Member]	Customer Strategy Services [Member]
				Closure of Delivery Centers [Member]	Reduction in Force [Member]
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]
Description of assets subject to impairment	During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain delivery centers.
Method used to determine fair value of assets subject to impairment	To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates.
Asset Impairment [Line Items]
Impairment of leasehold						$0	$200,000	$100,000	$1,200,000
Impairment of intangible assets										1,800,000	1,100,000
Restructuring Cost and Reserve [Line Items]
Restructuring Reserve	2,200,000	4,079,000	200,000	400,000	14,700,000
Payments	($6,060,000)		$14,900,000

COMMITMENTS_AND_CONTINGENCIES_

COMMITMENTS AND CONTINGENCIES (DETAILS) (NARRATIVE) (USD $)	5 Months Ended	9 Months Ended
	Jun. 03, 2013	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
COMMITMENTS AND CONTINGENCIES [Abstract]
Initiation date of current line of credit agreement	3-Jun-13
Line of Credit Facility, Rationale for Classification as Long-Term Debt	5 Year Term
Initial Borrowing Capacity	$700,000,000
Maximum Borrowing Capacity	1,000,000,000
Description of line of credit agreement	The Credit Agreement provides for a secured revolving credit facility that matures on June 3, 2018 with an initial maximum aggregate commitment of $700.0 million. At the Company’s discretion, direct borrowing options under the Credit Agreement include (i) Eurodollar loans with one, two, three, and six month terms, and/or (ii) overnight base rate loans. The Credit Agreement also provides for a sub-limit for loans or letters of credit in both U.S. dollars and certain foreign currencies, with direct foreign subsidiary borrowing capabilities up to 50% of the total commitment amount. The Company may increase the maximum aggregate commitment under the Credit Agreement to $1.0 billion if certain conditions are satisfied, including that the Company is not in default under the Credit Agreement at the time of the increase and that the Company obtains the commitment of the lenders participating in the increase. Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo’s prime rate, (ii) one half of 1% in excess of the federal funds effective rate, and (iii) 1.25% in excess of the one month London Interbank Offered Rate (“LIBOR”), in each case adding a margin based upon the Company’s leverage ratio. Eurodollar loans bear interest based upon LIBOR, plus a margin based upon the Company’s leverage ratio. Alternate loans bear interest at rates applicable to their respective currencies. Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans. Commitment fees are payable to the Lenders in an amount equal to the unused portion of the credit facility and are based upon the Company’s leverage ratio. Indebtedness under the Credit Agreement is guaranteed by certain of the Company’s present and future domestic subsidiaries. Indebtedness under the Credit Agreement and the related guarantees are secured by security interests (subject to permitted liens) in the U.S. accounts receivable and cash of the Company and certain of its domestic subsidiaries and may be secured by tangible assets of the Company and such domestic subsidiaries if borrowings by foreign subsidiaries exceed $100.0 million and the leverage ratio is greater than 3.00 to 1.00. The Company also pledged 65% of the voting stock and 100% of the non-voting stock of certain of the Company’s material foreign subsidiaries and may pledge 65% of the voting stock and 100% of the non-voting stock of the Company’s other foreign subsidiaries.
Borrowings outstanding on credit facility		118,000,000		108,000,000
Average daily utilization under credit facility		240,900,000	144,400,000
Letters of credit issued under credit facility		3,500,000
Remaining borrowing capacity under credit facility		578,500,000
Letters of credit issued outside credit facility		$600,000

NONCONTROLLING_INTERES_NONCONT

NONCONTROLLING INTERES (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Stockholders' Equity Attributable to Noncontrolling Interest
Noncontrolling interest, beginning balance			$14,045	$11,260
Acquisition of noncontrolling interest				941
Net income attributable to noncontrolling interest	1,526	1,291	2,575	3,152
Dividends distributed to noncontrolling interest			-3,420	-1,440
Deconsolidation of a subsidiary			-121	0
Purchase of remaining interest in subsidiary			-4,140	0
Foreign currency translation adjustments			-104	113
Equity based compensation expense			25	0
Noncontrolling interest, ending balance	$8,860	$14,026	$8,860	$14,026

ACCUMULATED_OTHER_COMPREHENSIV2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Foreign Currency Translation Adjustment [Abstract]
Accumulated other comprehensive income (loss) - Foreign currency translation adjustment, beginning balance			$15,673	$3,156
Other comprehensive income before reclassifications - foreign currency translation adjustment			-18,087	10,494
Amounts reclassified from accumulated other comprehensive income - foreign currency translation adjustment			0	0
Net current period other comprehensive income - foreign currency translation adjustment			-18,087	10,494
Accumulated other comprehensive income (loss) - Foreign currency translation adjustment, ending balance	-2,414	13,650	-2,414	13,650
Derivative Valuation, Net of Tax
Aggregate unrealized net gain/(loss) at beginning of year	-2,644	2,964	9,559	-5,852
Other comprehensive income before reclassifications - derivative valuation, net of tax	-630	4,945	-9,332	14,040
Amounts reclassified from accumulated other comprehensive income - derivative valuation, net of tax	398	591	3,899	870
Net current period other comprehensive income - derivative valuation, net of tax			-13,231	13,170
Aggregate unrealized net gain/(loss) at end of period	-3,672	7,318	-3,672	7,318
Other, Net of Tax
Accumulated other comprehensive income (loss) - Other, net of tax			-2,251	-2,778
Other comprehensive income before reclassifications - other, net of tax			4	277
Amounts reclassified from accumulated other comprehensive income - other, net of tax			447	656
Net current period other comprehensive income - other, net of tax			451	933
Accumulated other comprehensive income (loss) - Other, net of tax	-1,800	-1,845	-1,800	-1,845
Totals
Accumulated other comprehensive income (loss), beginning balance			22,981	-5,474
Other comprehensive income before reclassifications - Totals			-27,415	24,811
Amounts reclassified from accumulated other comprehensive income - Totals			-3,452	-214
Other comprehensive income (loss), net of tax			-30,867	24,597
Accumulated other comprehensive income (loss), ending balance	($7,886)	$19,123	($7,886)	$19,123

ACCUMULATED_OTHER_COMPREHENSIV3

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income			($3,452)	($214)
Net Income (Loss) [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	398	591	3,899	870
Net Income (Loss) [Member] | Other Accumulated Other Comprehensive Income Loss [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	-147	-222	-447	-656
Gain Loss on Foreign Currency Forward Contracts [Member] | Revenue [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	917	1,367	7,227	2,016
Loss on Interest Rate Swaps [Member] | Interest Expenses [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	-264	-380	-778	-564
Tax Effect [Member] | Provision for Income Taxes [Member] | Derivative Valuation [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	-255	-396	-2,550	-582
Tax Effect [Member] | Provision for Income Taxes [Member] | Other Accumulated Other Comprehensive Income Loss [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	9	13	26	39
Actuarial Loss on Defined Benefit Plan [Member] | Cost of Services [Member] | Other Accumulated Other Comprehensive Income Loss [Member]
Presentation of Income Statement Reclassifications [Line Items]
Other Comprehensive Income Loss Reclassified to Income	($156)	($235)	($473)	($695)

NET_INCOME_PER_SHARE_DILUTED_S

NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Shares used in basic earnings per share calculation	50,732	54,093	51,643	55,233
Effect of dilutive securities:
Stock options	425	377	412	378
Restricted stock units	521	435	444	380
Performance-based restricted stock units	0	0	0	0
Total effects of dilutive securities	946	812	856	758
Shares used in dilutive earnings per share calculation	51,678	54,905	52,499	55,991

NET_INCOME_PER_SHARE_NARRATIVE

NET INCOME PER SHARE (NARRATIVE) (DETAILS)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Stock Options [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0.1	0.1	0.1	0.1
Restricted Stock Units (RSUs) [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0.2	0.7	0.2	0.8

EQUITYBASED_COMPENSATION_PLANS1

EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$3,300,000	$3,400,000	$9,842,000	$10,310,000
Non-option Equity Awards Granted			755,835	637,042
Stock Options [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	100,000	100,000	300,000	400,000
Unrecognized Compensation Expense	400,000		400,000
Restricted Stock Units (RSUs) [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	3,100,000	3,300,000	9,400,000	9,900,000
Unrecognized Compensation Expense	28,600,000		28,600,000
Cost of Services [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	600,000	500,000	1,600,000	1,500,000
Selling General And Administrative Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$2,700,000	$2,900,000	$8,300,000	$8,800,000

DECONSOLIDATION_OF_SUBSIDIARY_

DECONSOLIDATION OF SUBSIDIARY (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
DECONSOLIDATION OF SUBSIDIARY [Abstract]
Description of Loss of Control in Noncontrolling Interest			During the second quarter of 2013, the Company concluded that it no longer had controlling influence over Peppers & Rogers Gulf WLL (“PRG Kuwait”), a once consolidated subsidiary in the Customer Strategy Services segment, because the Company was no longer confident that it could exercise its beneficial ownership rights.
Loss on deconsolidation of subsidiary	$0	$0	($3,655)	$0