TTEC Holdings, Inc. is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience-as-a-Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step along the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 61,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.
Company profile
Ticker
TTEC
Exchange
Website
CEO
Kenneth Tuchman
Employees
Incorporated
Location
Fiscal year end
Industry (SIC)
Former names
TELETECH HOLDINGS INC
SEC CIK
Corporate docs
Subsidiaries
TTEC Services Corporation • TTEC Government Solutions, LLC • TTEC Digital, LLC • TTEC Healthcare Solutions, Inc. • TTEC Financial Services Management, LLC • Percepta, LLC • First Call Resolution, LLC • TTEC Canada • TTEC Europe B.V. • TTEC B.V. ...
IRS number
841291044
TTEC stock data
Latest filings (excl ownership)
8-K
Departure of Directors or Certain Officers
20 Mar 23
8-K
TTEC Announces Fourth Quarter and Full Year 2022 Financial Results
28 Feb 23
10-K
2022 FY
Annual report
28 Feb 23
8-K
Departure of Directors or Certain Officers
6 Jan 23
8-K
TTEC Announces Third Quarter 2022
10 Nov 22
10-Q
2022 Q3
Quarterly report
9 Nov 22
8-K
TTEC Expands Senior Leadership Team as a Springboard for Growth
9 Nov 22
8-K
Departure of Directors or Certain Officers
27 Oct 22
8-K
TTEC’s Board of Directors Declared an Increase in the Semi-Annual Cash Dividend
27 Sep 22
8-K
TTEC Announces Second Quarter 2022
10 Aug 22
Transcripts
TTEC
Earnings call transcript
2022 Q3
10 Nov 22
TTEC
Earnings call transcript
2022 Q2
10 Aug 22
TTEC
Earnings call transcript
2022 Q1
7 May 22
TTEC
Earnings call transcript
2021 Q4
2 Mar 22
TTEC
Earnings call transcript
2021 Q3
10 Nov 21
TTEC
Earnings call transcript
2021 Q2
4 Aug 21
TTEC
Earnings call transcript
2021 Q1
10 May 21
TTEC
Earnings call transcript
2020 Q4
2 Mar 21
TTEC
Earnings call transcript
2020 Q3
7 Nov 20
TTEC
Earnings call transcript
2020 Q2
9 Aug 20
Latest ownership filings
Financial summary
| Quarter (USD) | Dec 22 | Sep 22 | Jun 22 | Mar 22 | |
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| Change in cash | |||||
| Diluted EPS |
| Annual (USD) | Dec 22 | Dec 21 | Dec 20 | Dec 19 | |
|---|---|---|---|---|---|
| Revenue | |||||
| Cost of revenue | |||||
| Operating income | |||||
| Operating margin | |||||
| Net income | |||||
| Net profit margin | |||||
| Cash on hand | |||||
| Change in cash | |||||
| Diluted EPS |
| Cash burn rate (est.) | Burn method: Change in cash | Burn method: Operating income | Burn method: FCF (opex + capex) | Last Q | Avg 4Q | Last Q | Avg 4Q | Last Q | Avg 4Q |
|---|---|---|---|---|---|---|
| Cash on hand (at last report) | 167.06 mm | 167.06 mm | 167.06 mm | 167.06 mm | 167.06 mm | 167.06 mm |
| Cash burn (monthly) | 5.06 mm | 1.13 mm | (no burn) | (no burn) | (no burn) | (no burn) |
| Cash used (since last report) | 14.25 mm | 3.19 mm | n/a | n/a | n/a | n/a |
| Cash remaining | 152.82 mm | 163.87 mm | n/a | n/a | n/a | n/a |
| Runway (months of cash) | 30.2 | 144.4 | n/a | n/a | n/a | n/a |
Institutional ownership, Q4 2022
36.9% owned by funds/institutions
| 13F holders | Current |
|---|---|
| Total holders | 195 |
| Opened positions | 36 |
| Closed positions | 37 |
| Increased positions | 80 |
| Reduced positions | 58 |
| 13F shares | Current |
|---|---|
| Total value | 645.04 bn |
| Total shares | 17.43 mm |
| Total puts | 16.10 k |
| Total calls | 8.70 k |
| Total put/call ratio | 1.9 |
| Largest owners | Shares | Value |
|---|---|---|
| BLK Blackrock | 3.16 mm | $139.28 bn |
| Vanguard | 2.46 mm | $108.38 bn |
| Dimensional Fund Advisors | 1.12 mm | $49.53 mm |
| Copeland Capital Management | 876.93 k | $38.70 mm |
| STT State Street | 668.76 k | $29.51 bn |
| Envestnet Asset Management | 593.14 k | $26.18 bn |
| United Capital Financial Advisers | 531.76 k | $23.47 bn |
| Thrivent Financial For Lutherans | 516.37 k | $22.79 mm |
| Boston Partners | 469.52 k | $21.49 bn |
| Pembroke Management | 440.68 k | $19.45 bn |
Recent insider trades
| Date | Owner | Security | Transaction | Code | Indirect | 10b5-1 | $Price | #Shares | $Value | #Remaining |
|---|---|---|---|---|---|---|---|---|---|---|
| 16 Mar 23 | Michelle R Swanback | RSU Common Stock | Grant | Acquire A | No | No | 0 | 54,930 | 0.00 | 54,930 |
| 4 Mar 23 | Margaret B McLean | Common Stock | Payment of exercise | Dispose F | No | No | 41.04 | 209 | 8.58 k | 49,388 |
| 4 Mar 23 | Margaret B McLean | Common Stock | Option exercise | Acquire M | No | No | 0 | 611 | 0.00 | 49,597 |
| 4 Mar 23 | Margaret B McLean | RSU Common Stock | Option exercise | Dispose M | No | No | 0 | 612 | 0.00 | 611 |
| 3 Mar 23 | Margaret B McLean | Common Stock | Payment of exercise | Dispose F | No | No | 41.04 | 1,303 | 53.48 k | 48,986 |
| 3 Mar 23 | Margaret B McLean | Common Stock | Grant | Acquire A | No | No | 0 | 4,292 | 0.00 | 50,289 |
| 7 Dec 22 | Dustin J. Semach | Common Stock | Payment of exercise | Dispose F | No | No | 45.77 | 1,356 | 62.06 k | 4,211 |
| 7 Dec 22 | Dustin J. Semach | Common Stock | Option exercise | Acquire M | No | No | 0 | 5,567 | 0.00 | 5,567 |
| 7 Dec 22 | Dustin J. Semach | RSU Common Stock | Option exercise | Dispose M | No | No | 0 | 5,567 | 0.00 | 8,351 |
| 7 Dec 22 | David J. Seybold | RSU Common Stock | Grant | Acquire A | No | No | 0 | 65,545 | 0.00 | 65,545 |
Press releases
TTEC named to the Best Workplaces 2023 list in Mexico by Computrabajo for fifth consecutive year
15 Mar 23
TTEC Announces Fourth Quarter and Full Year 2022 Financial Results
27 Feb 23
TTEC's Board of Directors Declared a Semi-Annual Cash Dividend
27 Feb 23
TTEC Schedules Fourth Quarter and Full Year 2022 Earnings Release and Webcast of Investor Conference Call
8 Feb 23
TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
26 Jan 23