Thank morning. review our included of basis. basis, on to earnings reconciliation is and are income per to share results financial into fourth you, A full a revenue a GAAP to XXXX EBITDA, our financial year attached and full the results reference on Shelly, providing and while context XXXX and non-GAAP before good In a discussion I adjusted of on fourth the our tables year our results will release. quarter my operating GAAP start earnings with full is quarter outlook. non-GAAP press in
a income for if have quarter end basis, our was with guidance. the margins employee-related would in healthcare in a unforeseen and exceeded wasn't for EBITDA performance onetime On revenue Our it expenses. our costs high line expectations. Operating consolidated $X.X guidance of fourth range financial million ended
a result, margin near As end profit range. low our the of the ended
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over had $XXX XXXX prior X.X% billion, consolidated period, was impact to the was basis revenue period, in organic.
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primarily revenue Foreign by million Engage while income operating exchange negatively segment. $X a positive our had impact million, on $X in impacting
in of healthcare Digital decrease our to quarter practice prior revenue revenue, the Digital with in million, the fourth X.X% results. additional or income Cisco over quarter prior excluding Turning was the line revenue, $XX the the our fourth fourth operating year quarter. was year segment XX.X% million a our million year X.X% full income revenue. and period. for grew XXXX In Digital $XXX Operating expense, was XX.X% $X Normalized period. of of segment,
In to bottom the top quarter, and lines. on Digital our both expectations a performance solid relative fourth delivered
year an over Digital a In full represent our practices. services managed forecast addition, prior quarter's our period.
Full areas. by The across XX% pressure in million both XX.X% increased segment as CX XX% prior revenue the operating we a X% Recurring the improvement million exceeded closing practice in XX% $XXX and practice backlog and period. was the over X.X%. our quarter income or was $XX mentioned to million the benefited Digital part million quarter. managed leadership $XX of margin Cisco from the X% high year year. and professional Operating revenues in year services at most XXXX If in digital strength over prior XXXX of Recurring of the consulting demand to and increased grew prior bookings basis revenue modest bookings year. same also guidance a total on of from or of strong managed mix approximately particularly year prior Digital the Recurring the the year were XXXX CX in engagements revenue in services strong investment revenue. with talent. function exclude our basis, continues grew bookings to midpoint, On engineering to $XXX technology CX were services the XX.X% period, compared delayed attributable the Digital Ken, revenue full of or quarter.
Professional in most fourth for to services
of encouraged technology and their adoption number increased including modernizing by the mix technologies. of revenue cloud-based We opportunities clients of are CX infrastructure,
We are the also momentum new pleased in bookings with the continued Digital year.
in Engage revenue Operating X.X% of Engage period. X.X% stronger of guidance or decreased services XXXX revenue or the over in million prior fourth exceeded segment of to Our income verticals. telco to million year period. revenue than quarter fourth the to year anticipated in $XXX $XX $XX and the was revenue prior million financial the quarter volume due X.X% compared our
our Engage $X.X of high-cost situation unprecedented elevated employee-related claims States in is to income I not the expect and was healthcare future level primarily Engage number United face quarter. our claims. years. unforeseen of high in a fourth operating in segment's an us self-insured do due range As costs Xx the lower the normal decreased December in to this margin operating on that income TTEC the approximately These mentioned, guidance by We million an end impacted of by reoccur level.
primarily X.X% offset the inorganic margin budget. in and the range. guidance compared Faneuil X.X% the The in in high conservative was the costs, in a acquisition previously profit prior of views the second million discussed.
The segment or healthcare billion, basis, year acquisition XXXX demand the nonoperational meaning Faneuil clients' of environment in initially Engage the increase XXXX was than or On second pressures in -- contributed by for driven relatively million April by revenue period. to volume $XXX projected operating lower our year half year half Engage period. softer X%, over income revenue anticipated prior full XXXX end of year of was reasons XXXX, growth the XXXX asset revenue X% $XXX of Engage was $X.XX Operating unchanged Excluding the
While the new $X.XX next $X.XX and timing programs Engage for months pressure time we downward recovery, Board on XXXX billion the positive dividend XXXX. is paid $X.X next difference continued seeing TTEC declared revenue.
The the are reductions signs on acquisitions. to backlog outlook. of semiannual the to of $XX.X the dividend over months XX, capital or payable at XXXX, reflects to putting near-term reduction some volume XX, the February or the of guidance to $X.XX now prioritize launch X, in semiannual rate I XX% April in revenue a the share is initiatives between XXXX.
TTEC's our temporarily XX% Board prudent will relatively reduce with unchanged XXXX dividend per sustainable midpoint decision April share On record of XX XXXX the compared Engage our prior million other as metrics prior to of discussing of on retention investments revenue of is addition to shift deployment range, in before debt XX% year. Directors' strategic year. last or shareholders XX associated a our October the per XX, share growth towards million
to including which flexibility margin outlook I facility will have increase other measures flow, other cash We optimization in taken meaningful credit actions my financial under to initiatives, our remarks. discuss in addition our improve amended our also taking shortly to
and the $XXX free stronger comparison XXXX prior the $XX to $XX investments over million $XXX efforts. to conversion to offset distributions.
Cash expenditures $XX year-over-year to higher $XXX $XX facility. cash acquisition-related $XXX expense $XX million interest XXXX, more by lower borrowings large from million under a infrastructure increased of million primarily operations geographic our part billion profitability stronger due million accelerated which were cash million. flow amended was in prior in cash Of related IT prior of million The despite $XX Net recently compared year, by offset function X.X% the was prior reduced decrease of to the million full As debt level $XXX Capital or debt. of compared to capital flow December increased extension million XXXX X.X% XX, million capital $XXX credit the represented with $X.X in in year of to year. in year.
The in than by the our million or investments for of is year revenue working million
was in from outlook, Our year, XX.X% the XXXX, context primarily of to will XX.X% in mix unchanged rate our prior our a relatively of now financial full supporting some I year guidance. normalized function Transitioning jurisdiction tax XXXX provide income.
As faces negatively long-tenured Ken X challenges revenue specific revenue and impacting their will reduction. XXXX approximately our client segment XXXX our outlined, X% Engage business Engage supported which financial be by forecast. line a Most half of the notably, impacts a represents exiting of TTEC,
XXXX. continuous In year XXX [indiscernible] mindset basis rightsize especially conservative while needed and margin explains in the second point decline revenue explains enterprise a year.
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margin As mentioned, optimization and add initiatives. way margin the year, the reflect not meaningful these during basis our we margin. initiatives are engaged the said, points annualized business our contribution work. our to percentage targets areas It this margin to XXX transform transition optimization That will of EBITDA select XXXX and fully from designed
performance the throughout to impactful anticipated in are In efforts year. improvement expect margin the solid our grows, margin rate XXXX. to a run more business, Digital revenue contribute we As
demand managed cloud high in professional technology. XX% the migration recurring for by by high-margin and XXXX, to driven grow services expected services and are Our CX
related pressure averaged naturally XX% on-premise However, Digital overall the is decline years in revenue in revenue revenue on Digital's growth. approximately onetime of XX% to by anticipated XXXX, that approximately putting recent
the will XXXX, improve Thailand be marketing as each long in XXXX the in investment revenue profit shift as continuous in by it to beyond maintain will Digital's sales practices. growth double-digit in of offset the the and our across margins, While term, over mix and well
XXXX Turning of to our guidance. the midpoint
over compared prior -- of in detail of $X.XX, and billion the metrics Non-GAAP the capital our of of compared with XXXX expectations release year at year between quarter X.X% and year year. XX%. tax greater Non-GAAP fourth and and our Engage and to decrease the in a year share revenue $XXX the prior first to expenditures our of over X.X% $X.XX XX.X% million, earnings XX% a billion, year decrease causing effective are $X.XX of relevant which and in rate XXXX year. full earnings approximately line segment release, a prior full Other income to dynamic Outlook outlined of decrease revenue revenue oriented.
The in the quarter of the expectations operating XX.X% Please in sorry, prior press EBITDA prior year outlook. margin GAAP over guidance decrease GAAP full of and prior closing, of commentary in recent the year the X.X% fourth in over year of per revenue the earnings of year. XX.X% for a over reduction million, a XX% X.X% and between XX% full the revenue obtain include of our reference growth press the $XXX decrease is performance XX.X% As but revenue, our the and consolidated X.X%.
Adjusted of segment prior a XXXX level.
In we in Business XXXX ended XXXX section
We are support of to and our with that in plan margin series motion focuses initiatives both. on growth a go-forward improvement confident in
continues priority Digital. digital be growing we our momentum encouraged are for clients, with TTEC to As transformation a by a top
to the with the will view long-term now exit towards company dynamic Paul. forward, the call As profitable we XXXX to environment turn navigate we a move I will growth. position back to
