TTEC (TTEC) 10-Q 5 May 14 2014 Q1 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information (USD $)	3 Months Ended
	Mar. 31, 2014	Apr. 30, 2014	Jun. 28, 2013
Document and Entity Information [Abstract]	'	'	'
Entity Registrant Name	'TELETECH HOLDINGS INC	'	'
Entity Central Index Key	'0001013880	'	'
Document Type	'10-Q	'	'
Document Period End Date	31-Mar-14	'	'
Amendment Flag	'false	'	'
Document Fiscal Year Focus	'2014	'	'
Document Fiscal Period Focus	'Q1	'	'
Current Fiscal Year End Date	'--12-31	'	'
Entity Well-known Seasoned Issuer	'No	'	'
Entity Voluntary Filers	'No	'	'
Entity Current Reporting Status	'Yes	'	'
Entity Filer Category	'Accelerated Filer	'	'
Entity Public Float	'	'	$451,226,304
Entity Common Stock, Shares Outstanding	'	49,433,810	'

Consolidated_Balance_Sheets

Consolidated Balance Sheets (USD $)	Mar. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets	'	'
Cash and cash equivalents	$120,377	$158,017
Accounts receivable, net	249,351	236,099
Prepaids and other current assets	57,602	52,332
Deferred tax assets, net	13,283	11,905
Income tax receivable	8,748	11,198
Total current assets	449,361	469,551
Long-term assets	'	'
Property, plant and equipment, net	132,789	126,719
Goodwill	110,553	102,743
Contract acquisition costs, net	1,327	1,642
Deferred tax assets, net	40,069	42,791
Other intangible assets, net	56,394	54,812
Other long-term assets	41,447	44,084
Total long-term assets	382,579	372,791
Total assets	831,940	842,342
Current liabilities	'	'
Accounts payable	40,695	32,031
Accrued employee compensation and benefits	63,698	80,130
Other accrued expenses	40,216	31,659
Income taxes payable	1,648	6,066
Deferred tax liabilities, net	38	590
Deferred revenue	27,985	28,799
Other current liabilities	13,940	11,512
Total current liabilities	188,220	190,787
Long-term liabilities	'	'
Line of credit	100,000	100,000
Deferred tax liabilities, net	2,103	2,281
Deferred rent	9,040	9,635
Other long-term liabilities	60,799	63,648
Total long-term liabilities	171,942	175,564
Total liabilities	360,162	366,351
Commitments and contingencies (Note 10)	'	'
Mandatorily redeemable noncontrolling interest	2,462	2,509
Stockholders' equity	'	'
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of March 31, 2014 and December 31, 2013	0	0
Common stock - $0.01 par value; 150,000,000 shares authorized; 49,714,740 and 50,352,881 shares outstanding as of March 31, 2014 and December 31, 2013, respectively	497	503
Additional paid-in capital	352,568	356,381
Treasury stock at cost: 32,513,513 and 31,699,372 shares as of March 31, 2014 and December 31, 2013, respectively	-494,133	-477,399
Accumulated other comprehensive income	-24,602	-20,586
Retained earnings	626,895	606,502
Noncontrolling interest	8,091	8,081
Total stockholders' equity	469,316	473,482
Total liabilities and stockholders' equity	$831,940	$842,342

Consolidated_Balance_Sheets_Pa

Consolidated Balance Sheets (Parenthetical) (USD $)	Mar. 31, 2014	Dec. 31, 2013
Stockholders' equity	'	'
Preferred stock, par value	$0.01	$0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$0.01	$0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares outstanding	49,714,740	50,352,881
Treasury stock, shares	32,337,513	31,699,372

Consolidated_Statements_of_Com

Consolidated Statements of Comprehensive Income (USD $)	3 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Consolidated Statements of Comprehensive Income	'	'
Revenue	$302,221	$288,383
Operating expenses	'	'
Cost of services (exclusive of depreciation and amortization presented separately below)	213,787	208,232
Selling, general and administrative	50,367	45,747
Depreciation and amortization	13,170	10,555
Restructuring charges, net	540	851
Total operating expenses	277,864	265,385
Income from operations	24,357	22,998
Other income (expense)	'	'
Interest income	511	669
Interest expense	-1,690	-1,865
Other income (expense), net	1,001	-808
Total other income (expense)	-178	-2,004
Income before income taxes	24,179	20,994
Benefit from (provision for) income taxes	-2,876	-2,391
Net income	21,303	18,603
Net income attributable to noncontrolling interest	-1,085	-642
Net income attributable to TeleTech stockholders	20,218	17,961
Other comprehensive income (loss)	'	'
Foreign currency translation adjustments	-1,723	3,134
Derivative valuation, gross	-3,917	3,390
Derivative valuation, tax effect	1,382	-1,210
Other, net of tax	276	162
Total other comprehensive income	-3,982	5,476
Total comprehensive (loss) income	17,321	24,079
Comprehensive income attributable to noncontrolling interest	-992	-552
Comprehensive income attributable to TeleTech stockholders	$16,329	$23,527
Weighted average shares outstanding	'	'
Basic	50,045	52,347
Diluted	50,973	53,217
Net income per share attributable to TeleTech stockholders	'	'
Basic	$0.40	$0.34
Diluted	$0.40	$0.34

Consolidated_Statement_of_Stoc

Consolidated Statement of Stockholders' Equity (USD $)	Total	Stockholders' Equity of the Company Preferred Stock [Member]	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Stockholders' Equity of the Company Accumulated Other Comprehensive Income (Loss) [Member]	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]
In Thousands, except Share data
Beginning balance,value at Dec. 31, 2013	$473,482	$0	$503	($477,399)	$356,381	($20,586)	$606,502	$8,081
Preferred stock beginning balance, share at Dec. 31, 2013	0	0	'	'	'	'	'	'
Common stock beginning balance, share at Dec. 31, 2013	50,352,881	'	50,353	'	'	'	'	'
Net income	21,303	'	'	'	'	'	20,218	'
Net income excluding mandatorily redeemable noncontrolling interest	21,175	'	'	'	'	'	'	957
Dividends distributed to noncontrolling interest	-990	'	'	'	'	'	'	-990
Adjustments to redemption value of mandatorily redeemable noncontrolling interest	175	'	'	'	'	'	175	'
Foreign currency translation adjustments	-1,723	'	'	'	'	-1,758	'	35
Derivatives valuation, net of tax	-2,534	'	'	'	'	-2,534	'	'
Vesting of restricted stock units, share	'	'	246	'	'	'	'	'
Vesting of restricted stock units, value	-3,753	'	3	3,678	-7,434	'	'	'
Exercise of stock options, share	'	'	3	'	'	'	'	'
Exercise of stock options, value	12	'	'	45	'	-33	'	'
Excess tax benefit from equity-based awards	527	'	'	'	527	'	'	'
Equity-based compensation expense	3,135	'	'	'	3,127	'	'	8
Purchases of common stock, share	'	'	-887	'	'	'	'	'
Purchases of common stock, value	-20,466	'	-9	-20,457	'	'	'	'
Other	276	'	'	'	'	276	'	'
Ending balance,value at Mar. 31, 2014	$469,316	$0	$497	($494,133)	$352,568	($24,602)	$626,895	$8,091
Preferred stock ending balance, share at Mar. 31, 2014	0	0	'	'	'	'	'	'
Common stock ending balance, share at Mar. 31, 2014	49,714,740	'	49,715	'	'	'	'	'

Consolidated_Statements_of_Cas

Consolidated Statements of Cash Flows (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Cash flows from operating activities	'	'
Net income	$21,303	$18,603
Adjustment to reconcile net income to net cash provided by operating activities:	'	'
Depreciation and amortization	13,170	10,555
Amortization of contract acquisition costs	358	255
Amortization of debt issuance costs	170	175
Imputed interest expense and fair value adjustments to contingent consideration	200	346
Provision for doubtful accounts	113	76
Gain on disposal of assets	0	-107
Deferred income taxes	990	3,975
Excess tax benefit from equity-based awards	-788	-800
Equity-based compensation expense	3,160	3,191
Gain on foreign currency derivatives	-634	-433
Changes in assets and liabilities, net of acquisitions:	'	'
Accounts receivable	-8,092	5,012
Prepaids and other assets	1,618	-7,630
Accounts payable and accrued expenses	-10,817	-19,399
Deferred revenue and other liabilities	-7,214	-7,325
Net cash provided by operating activities	13,537	6,494
Cash flows from investing activities	'	'
Proceeds from sale of property, plant and equipment	135	0
Purchases of property, plant and equipment, net of acquisitions	-15,095	-4,105
Acquisitions, net of cash acquired of $812 and zero, respectively	-8,160	0
Net cash used in investing activities	-23,120	-4,105
Cash flows from financing activities	'	'
Proceeds from line of credit	632,900	366,950
Payments on line of credit	-632,900	-359,950
Proceeds from other debt	0	3,709
Payments on other debt	-1,525	-1,338
Payments of purchase price payables	-2,189	0
Dividends distributed to noncontrolling interest	-990	-1,109
Proceeds from exercise of stock options	12	539
Excess tax benefit from equity-based awards	788	800
Purchase of treasury stock	-20,466	-9,850
Net cash used in financing activities	-24,370	-249
Effect of exchange rate changes on cash and cash equivalents	-3,687	3,926
(Decrease) increase in cash and cash equivalents	-37,640	6,066
Cash and cash equivalents, beginning of period	158,017	164,485
Cash and cash equivalents, end of period	120,377	170,551
Supplemental disclosures	'	'
Cash paid for interest	982	1,048
Cash paid for income taxes	2,834	1,751
Non-cash investing and financing activities	'	'
Acquisition of equipment through increase in accounts payable	941	0
Contract acquisition costs credited to accounts receivable	$1,000	$0

Consolidated_Statements_of_Cas1

Consolidated Statements of Cash Flows (Parenthetical) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Cash flows from investing activities	'	'
Acquisitions, net of cash acquired of $812 and zero, respectively	$812	$0

OVERVIEW_AND_BASIS_OF_PRESENTA

OVERVIEW AND BASIS OF PRESENTATION	3 Months Ended
	Mar. 31, 2014
OVERVIEW AND BASIS OF PRESENTATION [Abstract]	'
OVERVIEW AND BASIS OF PRESENTATION	'
	(1)       OVERVIEW AND BASIS OF PRESENTATION
	Summary of Business
	TeleTech Holdings, Inc. (“TeleTech” or “the Company”) is a leading provider of customer strategy, analytics-driven and technology-enabled customer engagement management solutions with 41,000 employees delivering services across 25 countries from 54 delivery centers on five continents.
	We have deep industry expertise and serve more than 250 customer-focused industry leaders in the Global 1000. Our business is structured and reported in four segments: Customer Management Services (“CMS”), Customer Growth Services (“CGS”), Customer Technology Services (“CTS”), and Customer Strategy Services (“CSS”).
	Basis of Presentation
	The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, its 80% interest in iKnowtion, LLC, and its 80% interest in Peppers & Rogers Group through the third quarter of 2013 when the final 20% interest was repurchased (see additional information in Note 2). All intercompany balances and transactions have been eliminated in consolidation.
	The accompanying unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to present fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2014.
	These unaudited Consolidated Financial Statements should be read in conjunction with the Company's audited Consolidated Financial Statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2013.
	Use of Estimates
	The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including valuation allowances for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
	Recently Issued Accounting Pronouncements
	In April 2014, the Financial Accounting Standards Board (FASB) issued new accounting guidance that changes the criteria for reporting a discontinued operation. According to the new guidance, only disposals of a component that represents a strategic shift that has (or will have) a major effect on an entity's operations and financial results is a discontinued operation. The new guidance also requires expanded disclosures about discontinued operations and disposals of a significant part of an entity that does not qualify for discontinued operations reporting. The new standard is effective beginning January 1, 2015 with early adoption permitted, but only for disposals (or classifications as held for sale) that have not been reported in previously-issued financial statements. The adoption of this guidance will be dependent on any future disposal transactions.

ACQUISITIONS

ACQUISITIONS	3 Months Ended
	Mar. 31, 2014
ACQUISITIONS [ABSTRACT]	'
ACQUISITIONS	'
	(2)       ACQUISITIONS
	Sofica
	In the first quarter of 2014, the Company acquired 100% interest in Sofica Group, a Bulgarian joint stock company (“Sofica”). Sofica provides customer lifecycle management and other business process outsourcing services across multiple channels in multiple sites in over 18 languages.
	The total purchase price of $14.5 million, consisted of $9.0 million in up-front cash consideration (inclusive of a working capital adjustment) and earn-out payments payable in 2015 and 2016, if Sofica achieves specified earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined by the stock purchase agreement.
	The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 22% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent payments was approximately $3.4 million. As of March 31, 2014, the fair value of the contingent consideration was $3.4 million, of which $2.0 million and $1.4 million were included in Other accrued expenses and Other long-term liabilities in the accompanying Consolidated Balance Sheets, respectively.
	The following summarizes the preliminary estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands). The estimates of fair value of identifiable assets acquired and liabilities assumed are preliminary, pending completion of a valuation, thus are subject to revisions that may result in adjustments to the values presented below:
			Preliminary Estimate of Acquisition Date Fair Value
	Cash		$	812
	Accounts receivable			3,267
	Other assets			599
	Property, plant and equipment			491
	Customer relationships			3,591
	Goodwill			7,329
				16,089
	Accounts payable			50
	Accrued employee compensation and benefits			630
	Accrued expenses			519
	Other			393
				1,592
		Total purchase price	$	14,497
	The Sofica customer relationships have an estimated useful life of five years. The goodwill recognized from the Sofica acquisition was attributable primarily to the acquired workforce of Sofica, expected synergies, and other factors. The tax basis of the acquired intangibles and goodwill are not deductible for income tax purposes. The acquired goodwill and the operating results of Sofica are reported within the Customer Management Services segment from the date of acquisition.
	Other Acquisitions
	WebMetro
	In the third quarter of 2013, the Company acquired 100% of WebMetro, a California corporation (“WebMetro”), a digital marketing agency.
	The total purchase price was $17.8 million, including $15.3 million in up-front cash consideration (inclusive of a working capital adjustment) and earn-out payments payable in 2014 and 2015, if WebMetro achieves specified EBITDA targets, as defined by the stock purchase agreement.
	The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $2.6 million. The $2.6 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with WebMetro achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent payments was approximately $2.5 million. During the first quarter of 2014, the first earn-out payment was completed. As of March 31, 2014, the fair value of the contingent consideration was $1.7 million which was included in Other accrued expenses in the accompanying Consolidated Balance Sheets, respectively. The fair value is higher than the fair value recorded on the acquisition date because WebMetro exceeded expected earnings.
	The WebMetro customer relationships and software have an estimated useful life of six years and four years, respectively. The goodwill recognized from the WebMetro acquisition was attributable primarily to the acquired workforce of WebMetro, expected synergies, and other factors. The tax basis of the acquired intangibles and goodwill are deductible for income tax purposes. The acquired goodwill and the operating results of WebMetro are reported within the Customer Growth Services segment from the date of acquisition.
	Peppers & Rogers Group
	In the third quarter of 2013, the Company acquired the remaining 20% interest in Peppers & Rogers Group (“PRG”) for $425 thousand. The buy-out accelerated TeleTech's rights pursuant to the sale and purchase agreement to acquire the remaining portion of the business in 2015.
	The acquired businesses noted above contributed revenues of $4.8 million and income from operations of $0.3 million, inclusive of $0.6 million of acquired intangible amortization, to the Company for the three months ended March 31, 2014.

SEGMENT_INFORMATION

SEGMENT INFORMATION	3 Months Ended
	Mar. 31, 2014
SEGMENT INFORMATION [ABSTRACT]	'
SEGMENT INFORMATION	'
	(3)       SEGMENT INFORMATION
	The Company reports the following four segments:
	the Customer Management Services segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;
	the Customer Growth Services segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;
	the Customer Technology Services segment includes operational and design consulting, systems integration, and cloud and on-premise managed services, the requirements needed to design, deliver and maintain best-in-class multichannel customer engagement platforms; and
	the Customer Strategy Services segment provides professional services in customer experience strategy, customer intelligence analytics, system and operational process optimization, and culture development and knowledge management.
	The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.
	The following tables present certain financial data by segment (amounts in thousands):
	Quarter Ended March 31, 2014
				Gross Revenue			Intersegment Sales			Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
	Customer Management Services		$	227,924		$	-		$	227,924	$	9,465	$	20,823
	Customer Growth Services			28,905			-			28,905		1,556		1,770
	Customer Technology Services			32,779			-3			32,776		1,715		311
	Customer Strategy Services			12,616			-			12,616		434		1,453
		Total	$	302,224		$	-3		$	302,221	$	13,170	$	24,357
	Quarter Ended March 31, 2013
				Gross Revenue			Intersegment Sales			Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
	Customer Management Services		$	222,889		$	-307		$	222,582	$	7,862	$	20,731
	Customer Growth Services			22,856			-			22,856		697		1,276
	Customer Technology Services			33,646			-84			33,562		1,516		2,898
	Customer Strategy Services			9,930			-547			9,383		480		-1,907
		Total	$	289,321		$	-938		$	288,383	$	10,555	$	22,998
				Three Months Ended March 31,
				2014			2013
	Capital Expenditures
		Customer Management Services		$	9,912		$	2,286
		Customer Growth Services			380			316
		Customer Technology Services			4,631			1,328
		Customer Strategy Services			172			175
			Total	$	15,095		$	4,105
				31-Mar-14			31-Dec-13
	Total Assets
		Customer Management Services		$	546,007		$	554,015
		Customer Growth Services			87,897			86,416
		Customer Technology Services			152,103			157,040
		Customer Strategy Services			45,933			44,871
			Total	$	831,940		$	842,342
				31-Mar-14			31-Dec-13
	Goodwill
		Customer Management Services		$	27,279		$	19,819
		Customer Growth Services			30,128			30,128
		Customer Technology Services			42,709			42,709
		Customer Strategy Services			10,437			10,087
			Total	$	110,553		$	102,743
	The following table presents revenue based upon the geographic location where the services are provided (amounts in thousands):
				Three Months Ended March 31,
				2014			2013
	Revenue
		United States		$	146,469		$	131,747
		Philippines			86,666			86,108
		Latin America			42,046			45,028
		Europe / Middle East / Africa			19,217			16,984
		Asia Pacific			6,400			4,226
		Canada			1,423			4,290
			Total	$	302,221		$	288,383

SIGNIFICANT_CLIENTS_AND_OTHER_

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	3 Months Ended
	Mar. 31, 2013
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]	'
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	'
	(4)       SIGNIFICANT CLIENTS and other concentrations
	The Company had one client that contributed in excess of 10% of total revenue for the three months ended March 31, 2014. This client operates in the communications industry and is included in the Customer Management Services segment. This client contributed 11.6% and 11.9% of total revenue for the three months ended March 31, 2014 and 2013. This client had an outstanding receivable balance of $30.4 million and $25.0 million as of March 31, 2014 and 2013.
	The loss of one or more of its significant clients could have a material adverse effect on the Company's business, operating results, or financial condition. The Company does not require collateral from its clients. To limit the Company's credit risk, management performs periodic credit evaluations of its clients and maintains allowances for uncollectible accounts and may require pre-payment for services. Although the Company is impacted by economic conditions in various industry segments, management does not believe significant credit risk existed as of March 31, 2014.

GOODWILL

GOODWILL	3 Months Ended
	Mar. 31, 2014
GOODWILL [ABSTRACT]	'
GOODWILL	'
	(5)       GOODWILL
	Goodwill consisted of the following (amounts in thousands):
			31-Dec-13		Acquisitions/ Adjustments		Impairments		Effect of Foreign Currency		31-Mar-14
	Customer Management Services		$	19,819	$	7,329	$	-	$	131	$	27,279
	Customer Growth Services			30,128		-		-		-		30,128
	Customer Technology Services			42,709		-		-		-		42,709
	Customer Strategy Services			10,087		350		-		-		10,437
		Total	$	102,743	$	7,679	$	-	$	131	$	110,553
	The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist. During the quarter ended March 31, 2014, the Company assessed whether any such indicators of impairment existed and concluded there were none.

DERIVATIVES

DERIVATIVES	3 Months Ended
	Mar. 31, 2014
DERIVATIVES [ABSTRACT]	'
DERIVATIVES	'
	(6)       DERIVATIVES
	Cash Flow Hedges
	The Company enters into foreign exchange and interest rate related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company's exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Interest rate derivatives consist of interest rate swaps to reduce the Company's exposure to interest rate fluctuations associated with its variable rate debt. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company's policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets considers, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company's creditworthiness. As of March 31, 2014, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three months ended March 31, 2014 and 2013 (amounts in thousands and net of tax):
		Three Months Ended March 31,
		2014			2013
	Aggregate unrealized net gain/(loss) at beginning of year	$	-8,352		$	9,559
	Add: Net gain/(loss) from change in fair value of cash flow hedges		-3,649			4,099
	Less: Net (gain)/loss reclassified to earnings from effective hedges		1,115			-1,919
	Aggregate unrealized net gain/(loss) at end of period	$	-10,886		$	11,739
	The Company's foreign exchange cash flow hedging instruments as of March 31, 2014 and December 31, 2013 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts unless noted otherwise.
	As of March 31, 2014		Local Currency Notional Amount		U.S. Dollar Notional Amount			% Maturing in the Next 12 Months			Contracts Maturing Through
	Canadian Dollar		6,000		$	5,857			87.5	%	Jun-15
	Philippine Peso		16,416,000			382,668	(1)		37.7	%	Dec-18
	Mexican Peso		2,356,500			168,458			29.9	%	Dec-18
	British Pound Sterling		600			926			100	%	Jun-14
					$	557,909
	As of December 31, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount
	Canadian Dollar		7,500		$	7,336
	Philippine Peso		17,355,000			404,638	(1)
	Mexican Peso		2,305,500			166,132
	British Pound Sterling		1,200			1,853	(2)
	New Zealand Dollar		150			117
					$	580,076
	(1)       Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on March 31, 2014 and December 31, 2013.
	(2)       Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013.
	The Company's interest rate swap arrangements as of March 31, 2014 and December 31, 2013 were as follows:
			Notional Amount			Variable Rate Received		Fixed Rate Paid			Contract Commencement Date		Contract Maturity Date
	As of March 31, 2014		$	25 million		1 - month LIBOR			2.55	%	Apr-12		Apr-16
	and December 31, 2013			15 million		1 - month LIBOR			3.14	%	May-12		May-17
			$	40 million
	Fair Value Hedges
	The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company's foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of March 31, 2014 and December 31, 2013 the total notional amount of the Company's forward contracts used as fair value hedges were $229.5 million and $204.5 million, respectively.
	Embedded Derivatives
	In addition to hedging activities, the Company's foreign subsidiary in Argentina was party to U.S. dollar denominated lease contracts which the Company determined contain embedded derivatives. As such, the Company bifurcated the embedded derivative features of the lease contracts and valued these features as foreign currency derivatives. As of December 31, 2013, the fair value of the embedded derivative was $0.1 million and was included in Other current liabilities in the accompanying Consolidated Balance Sheets as shown in the table below. As of March 31, 2014, the lease had expired and thus the embedded derivative value was reduced to zero.
	Derivative Valuation and Settlements
	The Company's derivatives as of March 31, 2014 and December 31, 2013 were as follows (amounts in thousands):
			31-Mar-14
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange		Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value		Embedded Derivative
	Fair value and location of derivative in the
		Consolidated Balance Sheet:
	Prepaids and other current assets		$	2,368		$	-		$	142	$	-
	Other long-term assets			2,529			-			-		-
	Other current liabilities			-8,346			-1,045			-319		-
	Other long-term liabilities			-12,069			-943			-		-
		Total fair value of derivatives, net	$	-15,518		$	-1,988		$	-177	$	-
			31-Dec-13
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange		Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value		Embedded Derivative
	Fair value and location of derivative in
		the Consolidated Balance Sheet:
	Prepaids and other current assets		$	3,379		$	-		$	97	$	-
	Other long-term assets			1,439			-			-		-
	Other current liabilities			-4,595			-1,028			-815		-116
	Other long-term liabilities			-11,708			-1,124			-		-
		Total fair value of derivatives, net	$	-11,485		$	-2,152		$	-718	$	-116
	The effects of derivative instruments on the Consolidated Statements of Comprehensive Income for the three months ended March 31, 2014 and 2013 were as follows (amounts in thousands):
			Three Months Ended March 31,
			2014						2013
			Designated as Hedging Instruments						Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange		Interest Rate
Derivative classification:		Cash Flow			Cash Flow			Cash Flow		Cash Flow
Amount of gain or (loss) recognized in other
	comprehensive income (loss) - effective portion, net of tax:	$	-3,592		$	-57		$	4,178	$	-79
Amount and location of net gain or (loss) reclassified
	from accumulated OCI to income - effective portion:
Revenue		$	-1,570		$	-		$	3,460	$	-
Interest Expense			-			-258			-		-257
		Three Months Ended March 31,
		2014								2013
		Not Designated as Hedging Instruments								Not Designated as Hedging Instruments
Derivative contracts:		Foreign Exchange						Leases		Foreign Exchange					Leases
Derivative classification:		Option and Forward Contracts			Fair Value			Embedded Derivative		Option and Forward Contracts			Fair Value		Embedded Derivative
Amount and location of net gain or (loss)
	recognized in the Consolidated Statement
	of Comprehensive Income:
Costs of services		$	-		$	-		$	-	$	-		$	-	$	-69
Other income (expense), net		$	-		$	619		$	-	$	-		$	1,438	$	-

FAIR_VALUE

FAIR VALUE	3 Months Ended
	Mar. 31, 2014
FAIR VALUE [Abstract]	'
FAIR VALUE	'
	(7)       FAIR VALUE
	The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows:
	Level 1 — Quoted prices in active markets for identical assets or liabilities.
	Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data.
	Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs.
	The following presents information as of March 31, 2014 and December 31, 2013 of the Company's assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value.
	Accounts Receivable and Payable - The amounts recorded in the accompanying balance sheets approximate fair value because of their short-term nature.
	Debt - The Company's debt consists primarily of the Company's Credit Agreement, which permits floating-rate borrowings based upon the current Prime Rate or LIBOR plus a credit spread as determined by the Company's leverage ratio calculation (as defined in the Credit Agreement). As of March 31, 2014 and December 31, 2013, the Company had $100.0 million and $100.0 million, respectively, of borrowings outstanding under the Credit Agreement. During the first quarter of 2014 outstanding borrowings accrued interest at an average rate of 1.2% per annum, excluding unused commitment fees. The amounts recorded in the accompanying Balance Sheets approximate fair value due to the variable nature of the debt.
	Derivatives - Net derivative assets (liabilities) are measured at fair value on a recurring basis. The portfolio is valued using models based on market observable inputs, including both forward and spot foreign exchange rates, interest rates, implied volatility, and counterparty credit risk, including the ability of each party to execute its obligations under the contract. As of March 31, 2014, credit risk did not materially change the fair value of the Company's derivative contracts.
	The following is a summary of the Company's fair value measurements for its net derivative assets (liabilities) as of March 31, 2014 and December 31, 2013 (amounts in thousands):
	As of March 31, 2014
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)			At Fair Value
	Cash flow hedges			$	-		$	-15,518		$	-		$	-15,518
	Interest rate swaps				-			-1,988			-			-1,988
	Fair value hedges				-			-177			-			-177
		Total net derivative asset (liability)		$	-		$	-17,683		$	-		$	-17,683
	As of December 31, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)			At Fair Value
	Cash flow hedges			$	-		$	-11,485		$	-		$	-11,485
	Interest rate swaps				-			-2,152			-			-2,152
	Fair value hedges				-			-718			-			-718
	Embedded derivatives				-			-116			-			-116
		Total net derivative asset (liability)		$	-		$	-14,471		$	-		$	-14,471
	The following is a summary of the Company's fair value measurements as of March 31, 2014 and December 31, 2013 (amounts in thousands):
	As of March 31, 2014
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)
	Assets
		Money market investments		$	-		$	240		$	-
		Derivative instruments, net			-			-			-
			Total assets	$	-		$	240		$	-
	Liabilities
		Deferred compensation plan liability		$	-		$	-7,650		$	-
		Derivative instruments, net						-17,683
		Purchase price payable			-			-			-22,509
			Total liabilities	$	-		$	-25,333		$	-22,509
	As of December 31, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)
	Assets
		Money market investments		$	-		$	240		$	-
		Derivative instruments, net			-			-			-
			Total assets	$	-		$	240		$	-
	Liabilities
		Deferred compensation plan liability		$	-		$	-6,829		$	-
		Derivative instruments, net			-			-14,471			-
		Purchase price payable			-			-			-21,748
			Total liabilities	$	-		$	-21,300		$	-21,748
	Money Market Investments — The Company invests in various well-diversified money market funds which are managed by financial institutions. These money market funds are not publicly traded, but have historically been highly liquid. The value of the money market funds are determined by the banks based upon the funds' net asset values (“NAV”). All of the money market funds currently permit daily investments and redemptions at a $1.00 NAV.
	Deferred Compensation Plan — The Company maintains a non-qualified deferred compensation plan structured as a Rabbi trust for certain eligible employees. Participants in the deferred compensation plan select from a menu of phantom investment options for their deferral dollars offered by the Company each year, which are based upon changes in value of complementary, defined market investments. The deferred compensation liability represents the combined values of market investments against which participant accounts are tracked.
	Purchase Price Payable — The Company recorded purchase price payables related to the acquisitions of iKnowtion, Guidon, TSG, WebMetro and Sofica. These purchase price payables were recognized at fair value using a discounted cash flow approach and a discount rate of 21.0%, 21.0%, 4.6%, 5.3% or 22.0%, respectively. The discount rates vary dependant on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company will record interest expense each period using the effective interest method until the future value of these purchase price payables reaches their expected future value of $23.9 million. Interest expense related to all recorded purchase price payables is included in Interest expense in the Consolidated Statements of Comprehensive Income.
	A rollforward of the activity in the Company's fair value of the purchase price payable is as follows (amounts in thousands):
		31-Dec-13			Acquisitions			Payments			Imputed Interest / Adjustments			31-Mar-14
	iKnowtion	$	3,470		$	-		$	-1,400		$	69		$	2,139
	Guidon		2,637			-			-1,426			39			1,250
	TSG		12,933			-			-			79			13,012
	WebMetro		2,708			-			-			-35			2,673
Sofica		-			3,435			-			-			3,435
Total	$	21,748		$	3,435		$	-2,826		$	152		$	22,509
Subsequent to March 31, 2014, an additional $6.3 million of payments were completed in accordance with the acquisition agreements.

INCOME_TAXES

INCOME TAXES	3 Months Ended
	Mar. 31, 2014
INCOME TAXES [ABSTRACT]	'
INCOME TAXES	'
	(8)       INCOME TAXES
	The Company accounts for income taxes in accordance with the accounting literature for income taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized.
	During the first quarter of 2014, a benefit of $1.2 million was recorded due to the closing of statutes of limitations in Canada.
	As of March 31, 2014, the Company had $53.3 million of gross deferred tax assets (after a $9.9 million valuation allowance) and net deferred tax assets (after deferred tax liabilities) of $51.2 million related to the U.S. and international tax jurisdictions whose recoverability is dependent upon future profitability.
	The effective tax rate for the three months ended March 31, 2014 and 2013 was 11.9% and 11.4%, respectively.
	The Company's U.S. income tax returns filed for the tax years ending December 31, 2009 to present remain open tax years. The Company has been notified of the intent to audit, or is currently under audit, of income taxes in the U.S. for tax years 2009, 2011 and 2012, Canada for tax years 2009 and 2010 and the Netherlands for tax year 2010. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company's Consolidated Financial Statements.

RESTRUCTURING_CHARGES_AND_IMPA

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES	3 Months Ended
	Mar. 31, 2014
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]	'
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES	'
	(9)       RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES
	Restructuring Charges
	During the three months ended March 31, 2014 and 2013, the Company undertook restructuring activities primarily associated with reductions in the Company's capacity and workforce in several of its segments to better align the capacity and workforce with current business needs.
	A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income for the three months ended March 31, 2014 and 2013, respectively, is as follows (amounts in thousands):
				Three Months Ended March 31,
				2014			2013
	Reduction in force
		Customer Management Services		$	511		$	694
		Customer Growth Services			29			-
		Customer Technology Services			-			-
		Customer Strategy Services			-			157
			Total	$	540		$	851
	A rollforward of the activity in the Company's restructuring accruals is as follows (amounts in thousands):
			Closure of Delivery Centers			Reduction in Force			Total
	Balance as of December 31, 2013		$	-		$	1,353		$	1,353
		Expense		-			540			540
		Payments		-			-628			-628
		Changes in estimates		-			-			-
	Balance as of March 31, 2014		$	-		$	1,265		$	1,265
	The remaining restructuring accruals are expected to be paid or extinguished during 2014 and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets.
	Impairment Losses
	During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain delivery centers. An asset is considered to be impaired when the anticipated undiscounted future cash flows of its asset group are estimated to be less than the asset group's carrying value. The amount of impairment recognized is the difference between the carrying value of the asset group and its fair value. To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. During the three months ended March 31, 2014 and 2013, the Company recognized no losses related to leasehold improvement assets.

COMMITMENTS_AND_CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	3 Months Ended
	Mar. 31, 2014
COMMITMENTS AND CONTINGENCIES [Abstract]	'
COMMITMENTS AND CONTINGENCIES	'
	(10)       COMMITMENTS AND CONTINGENCIES
	Credit Facility
	In the second quarter of 2013, the Company entered into a $700.0 million, five-year, multi-currency revolving credit facility (the “Credit Agreement”) with a syndicate of lenders which includes an accordion feature that permits the Company to request an increase in total commitments up to $1.0 billion, under certain conditions. Wells Fargo Securities, LLC, KeyBank National Association, Bank of America Merrill Lynch, BBVA Compass and HSBC Bank USA, National Association served as Joint Lead Arrangers. The Credit Agreement amends and restates in its entirety the Company's prior credit facility entered into during 2010 and amended in 2012.
	The Credit Agreement provides for a secured revolving credit facility that matures on June 3, 2018 with an initial maximum aggregate commitment of $700.0 million. At the Company's discretion, direct borrowing options under the Credit Agreement include (i) Eurodollar loans with one, two, three, and six month terms, and/or (ii) overnight base rate loans. The Credit Agreement also provides for a sub-limit for loans or letters of credit in both U.S. dollars and certain foreign currencies, with direct foreign subsidiary borrowing capabilities up to 50% of the total commitment amount. The Company may increase the maximum aggregate commitment under the Credit Agreement to $1.0 billion if certain conditions are satisfied, including that the Company is not in default under the Credit Agreement at the time of the increase and that the Company obtains the commitment of the lenders participating in the increase.
	The Company primarily utilizes its Credit Agreement to fund working capital, general operations, stock repurchases and other strategic activities, such as the acquisitions described in Note 2. As of March 31, 2014 and December 31, 2013, the Company had borrowings of $100.0 million and $100.0 million, respectively, under its Credit Agreement, and its average daily utilization was $270.9 million and $219.6 million for the three months ended March 31, 2014 and 2013, respectively. After consideration for issued letters of credit under the Credit Agreement, totaling $3.5 million, the Company's remaining borrowing capacity was $596.5 million as of March 31, 2014. As of March 31, 2014, the Company was in compliance with all covenants and conditions under its Credit Agreement.
	From time-to-time, the Company has unsecured, uncommitted lines of credit to support working capital for a few foreign subsidiaries. As of March 31, 2014 and 2013, no foreign loans were outstanding.
	Letters of Credit
	As of March 31, 2014, outstanding letters of credit under the Credit Agreement totaled $3.5 million and primarily guaranteed workers' compensation and other insurance related obligations. As of March 31, 2014, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $0.9 million.
	Guarantees
	Indebtedness under the Credit Agreement is guaranteed by certain of the Company's present and future domestic subsidiaries.
	Legal Proceedings
	From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time.
	In the fourth quarter of 2012, a class action complaint was filed in the State of California against a TeleTech subsidiary and Google Inc. (“Google”), as co-defendants. Pursuant to its contractual commitments, the Company has agreed to indemnify Google for costs and expenses related to the complaint. The Company settled the matter for an immaterial amount during the first quarter of 2014.
	Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of its legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company's financial position, cash flows or results of operations.

NONCONTROLLING_INTEREST

NONCONTROLLING INTEREST	3 Months Ended
	Mar. 31, 2014
NONCONTROLLING INTEREST [Abstract]	'
NONCONTROLLING INTEREST	'
	(11)       NONCONTROLLING INTEREST
	The following table reconciles equity attributable to noncontrolling interest (amounts in thousands):
			Three Months Ended March 31,
			2014		2013
	Noncontrolling interest, January 1		$	8,081	$	14,045
	Net income attributable to noncontrolling interest			957		642
	Dividends distributed to noncontrolling interest			-990		-1,109
	Foreign currency translation adjustments			35		-90
	Equity based compensation expense			8		8
		Noncontrolling interest, March 31	$	8,091	$	13,496

MANDATORILY_REDEEMABLE_NONCONT

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST	3 Months Ended
	Mar. 31, 2014
Mandatorily Redeemable Noncontrolling Interest [Abstract]	'
Mandatorily Redeemable Noncontrolling Interest	'
	(12)       MANDATORILY REDEEMABLE NONCONTROLLING INTEREST
	The Company holds an 80% interest in iKnowtion. In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion's 2015 EBITDA as defined in the purchase and sale agreement. These terms represent a contingent redemption feature which the Company determined is probable of being achieved.
	The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share.
	A rollforward of the mandatorily redeemable noncontrolling interest is included in the table below.
			Three months ended March 31,
			2014		2013
	Mandatorily redeemable noncontrolling interest, January 1		$	2,509	$	1,067
	Net income attributable to mandatorily redeemable noncontrolling					-
		interest		128		41
	Dividends distributed to mandatorily redeemable noncontrolling
		interest		-		-
	Change in redemption value			-175		-
		Mandatorily redeemable noncontrolling interest, March 31	$	2,462	$	1,108
			Three months ended March 31,
			2014		2013
	Mandatorily redeemable noncontrolling interest, January 1		$	2,509	$	1,067
	Net income attributable to mandatorily redeemable noncontrolling					-
		interest		128		41
	Dividends distributed to mandatorily redeemable noncontrolling
		interest		-		-
	Change in redemption value			-175		-
		Mandatorily redeemable noncontrolling interest, March 31	$	2,462	$	1,108

ACCUMULATED_OTHER_COMPREHENSIV

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	3 Months Ended
	Mar. 31, 2014
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]	'
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	'
	(13)       ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
	The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (amounts in thousands):
				Foreign Currency Translation Adjustment		Derivative Valuation, Net of Tax		Other, Net of Tax		Totals
	Accumulated other comprehensive income
		(loss) at December 31, 2013		$	-10,581	$	-8,352	$	-1,653	$	-20,586
		Other comprehensive (loss) income before reclassifications			-1,758		-3,649		187		-5,220
		Amounts reclassified from accumulated other
			comprehensive income		-		1,115		89		1,204
			Net current period other comprehensive income		-1,758		-2,534		276		-4,016
	Accumulated other comprehensive income
		(loss) at March 31, 2014		$	-12,339	$	-10,886	$	-1,377	$	-24,602
	Accumulated other comprehensive income
		(loss) at December 31, 2012		$	15,673	$	9,559	$	-2,251	$	22,981
		Other comprehensive income before reclassifications			3,224		4,099		14		7,337
		Amounts reclassified from accumulated other
			comprehensive income		-		-1,919		148		-1,771
			Net current period other comprehensive income		3,224		2,180		162		5,566
	Accumulated other comprehensive income
		(loss) at March 31, 2013		$	18,897	$	11,739	$	-2,089	$	28,547
	The following table presents the classification and amount of the reclassifications from accumulated other comprehensive income to the statement of comprehensive income (in thousands):
				For the Three Months Ended
				31-Mar-14		31-Mar-13		Statement of Comprehensive Income Classification
	Derivative valuation
		Gain (loss) on foreign currency forward
			exchange contracts	$	-1,570	$	3,460	Revenue
		Loss on interest rate swaps			-258		-257	Interest expense
		Tax effect			713		-1,284	Provision for income taxes
				$	-1,115	$	1,919	Net income
	Other
		Actuarial loss on defined benefit plan		$	-95	$	-157	Cost of services
		Tax effect			6		9	Provision for income taxes
				$	-89	$	-148	Net (loss)

NET_INCOME_PER_SHARE

NET INCOME PER SHARE	3 Months Ended
	Mar. 31, 2014
NET INCOME PER SHARE [Abstract]	'
NET INCOME PER SHARE	'
	(14)       NET INCOME PER SHARE
	The following table sets forth the computation of basic and diluted shares for the periods indicated (amounts in thousands):
					Three Months Ended March 31,
					2014	2013
	Shares used in basic earnings per share calculation				50,045	52,347
		Effect of dilutive securities:
			Stock options		411	391
			Restricted stock units		517	479
			Performance-based restricted stock units		-	-
				Total effects of dilutive securities	928	870
	Shares used in dilutive earnings per share calculation				50,973	53,217
	For the three months ended March 31, 2014 and 2013, options to purchase 0.1 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti–dilutive. For the three months ended March 31, 2014 and 2013, restricted stock units (“RSUs”) of 0.3 million and 0.4 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.

EQUITYBASED_COMPENSATION_PLANS

EQUITY-BASED COMPENSATION PLANS	3 Months Ended
	Mar. 31, 2014
EQUITY-BASED COMPENSATION PLANS [Abstract]	'
EQUITY-BASED COMPENSATION PLANS	'
	(15)       EQUITY-BASED COMPENSATION PLANS
	All equity–based awards to employees are recognized in the Consolidated Statements of Comprehensive Income at the fair value of the award on the grant date. During the three months ended March 31, 2014 and 2013, the Company recognized total compensation expense of $3.2 million and $3.2 million, respectively. Of the total compensation expense, $0.6 million and $0.5 million was recognized in Cost of services and $2.6 million and $2.7 million was recognized in Selling, general and administrative.
	Stock Options
	As of March 31, 2014, there was approximately $0.2 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to unvested option arrangements granted under the Company's equity plans. The Company recognizes compensation expense straight–line over the vesting term of the option grant. The Company recognized compensation expense related to stock options of approximately $0.1 million and $0.1 million for the three months ended March 31, 2014 and 2013, respectively.
	Restricted Stock Unit Grants
	During the three months ended March 31, 2014 and 2013, the Company granted 164,000 and 122,000 RSUs, respectively, to new and existing employees, which vest in equal installments over four or five years. The Company recognized compensation expense related to RSUs of $3.0 million and $3.1 million for the three months ended March 31, 2014 and 2013, respectively. As of March 31, 2014, there was approximately $25.3 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to RSUs granted under the Company's equity plans.
	As of March 31, 2014 and 2013, the Company had performance-based RSUs outstanding that vest based on the Company achieving specified revenue and operating income performance targets. The Company determined that it was not probable these performance targets would be met; therefore no expense was recognized for the three months ended March 31, 2014 or 2013.

DECONSOLIDATION_OF_SUBSIDIARY

DECONSOLIDATION OF SUBSIDIARY	3 Months Ended
	Mar. 31, 2014
DECONSOLIDATION OF SUBSIDIARY [ABSTRACT]	'
DECONSOLIDATION OF SUBSIDIARY	'
	(16)       DECONSOLIDATION OF SUBSIDIARY
	During the second quarter of 2013, the Company concluded that it no longer had controlling influence over Peppers & Rogers Gulf WLL (“PRG Kuwait”), a once consolidated subsidiary in the CSS segment, because the Company was no longer confident that it could exercise its beneficial ownership rights. Upon deconsolidation of PRG Kuwait, the Company wrote off all PRG Kuwait assets and liabilities resulting in a loss of $3.7 million which was recorded during the second quarter of 2013. During the first quarter of 2014, the Company entered into an agreement with PRG Kuwait's other shareholders to sell its 48% interest in the company for $175 thousand, payable at closing which is expected during the second quarter of 2014.

OVERVIEW_AND_BASIS_OF_PRESENTA1

OVERVIEW AND BASIS OF PRESENTATION (POLICIES)	3 Months Ended
	Mar. 31, 2014
OVERVIEW AND BASIS OF PRESENTATION [Abstract]	'
Overview	'
	Summary of Business
	TeleTech Holdings, Inc. (“TeleTech” or “the Company”) is a leading provider of customer strategy, analytics-driven and technology-enabled customer engagement management solutions with 41,000 employees delivering services across 25 countries from 54 delivery centers on five continents.
	We have deep industry expertise and serve more than 250 customer-focused industry leaders in the Global 1000. Our business is structured and reported in four segments: Customer Management Services (“CMS”), Customer Growth Services (“CGS”), Customer Technology Services (“CTS”), and Customer Strategy Services (“CSS”).
Basis Of Presentation	'
	Basis of Presentation
	The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, its 80% interest in iKnowtion, LLC, and its 80% interest in Peppers & Rogers Group through the third quarter of 2013 when the final 20% interest was repurchased (see additional information in Note 2). All intercompany balances and transactions have been eliminated in consolidation.
	The accompanying unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to present fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2014.
	These unaudited Consolidated Financial Statements should be read in conjunction with the Company's audited Consolidated Financial Statements and footnotes thereto included in the Company's Annual Report on Form 10-K for the year ended December 31, 2013.
Use of Estimates	'
	Use of Estimates
	The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including valuation allowances for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
Recently Issued Accounting Pronouncements	'
	Recently Issued Accounting Pronouncements
	In April 2014, the Financial Accounting Standards Board (FASB) issued new accounting guidance that changes the criteria for reporting a discontinued operation. According to the new guidance, only disposals of a component that represents a strategic shift that has (or will have) a major effect on an entity's operations and financial results is a discontinued operation. The new guidance also requires expanded disclosures about discontinued operations and disposals of a significant part of an entity that does not qualify for discontinued operations reporting. The new standard is effective beginning January 1, 2015 with early adoption permitted, but only for disposals (or classifications as held for sale) that have not been reported in previously-issued financial statements. The adoption of this guidance will be dependent on any future disposal transactions.

ACQUISITIONS_TABLES

ACQUISITIONS (TABLES) (Sofica [Member])	3 Months Ended
	Mar. 31, 2014
Sofica [Member]	'
Business Acquisition [Line Items]	'
Schedule of Assets Acquired and Liabilities Assumed	'
			Preliminary Estimate of Acquisition Date Fair Value
	Cash		$	812
	Accounts receivable			3,267
	Other assets			599
	Property, plant and equipment			491
	Customer relationships			3,591
	Goodwill			7,329
				16,089
	Accounts payable			50
	Accrued employee compensation and benefits			630
	Accrued expenses			519
	Other			393
				1,592
		Total purchase price	$	14,497

SEGMENT_INFORMATION_TABLES

SEGMENT INFORMATION (TABLES)	3 Months Ended
	Mar. 31, 2014
SEGMENT INFORMATION [ABSTRACT]	'
Schedule of Segment Selected Financial Data	'
	Quarter Ended March 31, 2014
				Gross Revenue			Intersegment Sales			Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
	Customer Management Services		$	227,924		$	-		$	227,924	$	9,465	$	20,823
	Customer Growth Services			28,905			-			28,905		1,556		1,770
	Customer Technology Services			32,779			-3			32,776		1,715		311
	Customer Strategy Services			12,616			-			12,616		434		1,453
		Total	$	302,224		$	-3		$	302,221	$	13,170	$	24,357
	Quarter Ended March 31, 2013
				Gross Revenue			Intersegment Sales			Net Revenue		Depreciation & Amortization		Income (Loss) from Operations
	Customer Management Services		$	222,889		$	-307		$	222,582	$	7,862	$	20,731
	Customer Growth Services			22,856			-			22,856		697		1,276
	Customer Technology Services			33,646			-84			33,562		1,516		2,898
	Customer Strategy Services			9,930			-547			9,383		480		-1,907
		Total	$	289,321		$	-938		$	288,383	$	10,555	$	22,998
				Three Months Ended March 31,
				2014			2013
	Capital Expenditures
		Customer Management Services		$	9,912		$	2,286
		Customer Growth Services			380			316
		Customer Technology Services			4,631			1,328
		Customer Strategy Services			172			175
			Total	$	15,095		$	4,105
				31-Mar-14			31-Dec-13
	Total Assets
		Customer Management Services		$	546,007		$	554,015
		Customer Growth Services			87,897			86,416
		Customer Technology Services			152,103			157,040
		Customer Strategy Services			45,933			44,871
			Total	$	831,940		$	842,342
				31-Mar-14			31-Dec-13
	Goodwill
		Customer Management Services		$	27,279		$	19,819
		Customer Growth Services			30,128			30,128
		Customer Technology Services			42,709			42,709
		Customer Strategy Services			10,437			10,087
			Total	$	110,553		$	102,743
Schedule of Revenue by Geographic Area	'
				Three Months Ended March 31,
				2014			2013
	Revenue
		United States		$	146,469		$	131,747
		Philippines			86,666			86,108
		Latin America			42,046			45,028
		Europe / Middle East / Africa			19,217			16,984
		Asia Pacific			6,400			4,226
		Canada			1,423			4,290
			Total	$	302,221		$	288,383

GOODWILL_TABLES

GOODWILL (TABLES)	3 Months Ended
	Mar. 31, 2014
GOODWILL [ABSTRACT]	'
Schedule of Goodwill Rollforward	'
			31-Dec-13		Acquisitions/ Adjustments		Impairments		Effect of Foreign Currency		31-Mar-14
	Customer Management Services		$	19,819	$	7,329	$	-	$	131	$	27,279
	Customer Growth Services			30,128		-		-		-		30,128
	Customer Technology Services			42,709		-		-		-		42,709
	Customer Strategy Services			10,087		350		-		-		10,437
		Total	$	102,743	$	7,679	$	-	$	131	$	110,553

DERIVATIVES_TABLES

DERIVATIVES (TABLES)	3 Months Ended
	Mar. 31, 2014
DERIVATIVES [ABSTRACT]	'
Schedule of Cash Flow Hedges OCI Rollforward	'
		Three Months Ended March 31,
		2014			2013
	Aggregate unrealized net gain/(loss) at beginning of year	$	-8,352		$	9,559
	Add: Net gain/(loss) from change in fair value of cash flow hedges		-3,649			4,099
	Less: Net (gain)/loss reclassified to earnings from effective hedges		1,115			-1,919
	Aggregate unrealized net gain/(loss) at end of period	$	-10,886		$	11,739
Schedule of Notional Amounts of Outstanding Cash Flow Hedges	'
	As of March 31, 2014		Local Currency Notional Amount		U.S. Dollar Notional Amount			% Maturing in the Next 12 Months			Contracts Maturing Through
	Canadian Dollar		6,000		$	5,857			87.5	%	Jun-15
	Philippine Peso		16,416,000			382,668	(1)		37.7	%	Dec-18
	Mexican Peso		2,356,500			168,458			29.9	%	Dec-18
	British Pound Sterling		600			926			100	%	Jun-14
					$	557,909
	As of December 31, 2013		Local Currency Notional Amount		U.S. Dollar Notional Amount
	Canadian Dollar		7,500		$	7,336
	Philippine Peso		17,355,000			404,638	(1)
	Mexican Peso		2,305,500			166,132
	British Pound Sterling		1,200			1,853	(2)
	New Zealand Dollar		150			117
					$	580,076
	(1)       Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on March 31, 2014 and December 31, 2013.
	(2)       Includes contracts to purchase British pound sterling in exchange for Euros, which are translated into equivalent U.S. dollars on December 31, 2013.
Schedule of Interest Rate Swaps	'
			Notional Amount			Variable Rate Received		Fixed Rate Paid			Contract Commencement Date		Contract Maturity Date
	As of March 31, 2014		$	25 million		1 - month LIBOR			2.55	%	Apr-12		Apr-16
	and December 31, 2013			15 million		1 - month LIBOR			3.14	%	May-12		May-17
			$	40 million
Schedule of Derivatives Instruments on Balance Sheet	'
			31-Mar-14
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange		Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value		Embedded Derivative
	Fair value and location of derivative in the
		Consolidated Balance Sheet:
	Prepaids and other current assets		$	2,368		$	-		$	142	$	-
	Other long-term assets			2,529			-			-		-
	Other current liabilities			-8,346			-1,045			-319		-
	Other long-term liabilities			-12,069			-943			-		-
		Total fair value of derivatives, net	$	-15,518		$	-1,988		$	-177	$	-
			31-Dec-13
			Designated as Hedging Instruments						Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange		Leases
	Derivative classification:		Cash Flow			Cash Flow			Fair Value		Embedded Derivative
	Fair value and location of derivative in
		the Consolidated Balance Sheet:
	Prepaids and other current assets		$	3,379		$	-		$	97	$	-
	Other long-term assets			1,439			-			-		-
	Other current liabilities			-4,595			-1,028			-815		-116
	Other long-term liabilities			-11,708			-1,124			-		-
		Total fair value of derivatives, net	$	-11,485		$	-2,152		$	-718	$	-116
Schedule of Derivative Impact on Statement of Comprehensive Income	'
			Three Months Ended March 31,
			2014						2013
			Designated as Hedging Instruments						Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange			Interest Rate			Foreign Exchange		Interest Rate
	Derivative classification:		Cash Flow			Cash Flow			Cash Flow		Cash Flow
	Amount of gain or (loss) recognized in other
		comprehensive income (loss) - effective portion, net of tax:	$	-3,592		$	-57		$	4,178	$	-79
	Amount and location of net gain or (loss) reclassified
		from accumulated OCI to income - effective portion:
	Revenue		$	-1,570		$	-		$	3,460	$	-
	Interest Expense			-			-258			-		-257
			Three Months Ended March 31,
			2014								2013
			Not Designated as Hedging Instruments								Not Designated as Hedging Instruments
	Derivative contracts:		Foreign Exchange						Leases		Foreign Exchange					Leases
	Derivative classification:		Option and Forward Contracts			Fair Value			Embedded Derivative		Option and Forward Contracts			Fair Value		Embedded Derivative
	Amount and location of net gain or (loss)
		recognized in the Consolidated Statement
		of Comprehensive Income:
	Costs of services		$	-		$	-		$	-	$	-		$	-	$	-69
	Other income (expense), net		$	-		$	619		$	-	$	-		$	1,438	$	-

FAIR_VALUE_TABLES

FAIR VALUE (TABLES)	3 Months Ended
	Mar. 31, 2014
FAIR VALUE [Abstract]	'
Schedule of Fair Value Derivative Assets and Liabilities	'
	As of March 31, 2014
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)			At Fair Value
	Cash flow hedges			$	-		$	-15,518		$	-		$	-15,518
	Interest rate swaps				-			-1,988			-			-1,988
	Fair value hedges				-			-177			-			-177
		Total net derivative asset (liability)		$	-		$	-17,683		$	-		$	-17,683
	As of December 31, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)			At Fair Value
	Cash flow hedges			$	-		$	-11,485		$	-		$	-11,485
	Interest rate swaps				-			-2,152			-			-2,152
	Fair value hedges				-			-718			-			-718
	Embedded derivatives				-			-116			-			-116
		Total net derivative asset (liability)		$	-		$	-14,471		$	-		$	-14,471
Schedule of Fair Value Assets and Liabilities	'
	As of March 31, 2014
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)
	Assets
		Money market investments		$	-		$	240		$	-
		Derivative instruments, net			-			-			-
			Total assets	$	-		$	240		$	-
	Liabilities
		Deferred compensation plan liability		$	-		$	-7,650		$	-
		Derivative instruments, net						-17,683
		Purchase price payable			-			-			-22,509
			Total liabilities	$	-		$	-25,333		$	-22,509
	As of December 31, 2013
				Fair Value Measurements Using
				Quoted Prices in Active Markets for Identical Assets			Significant Other Observable Inputs			Significant Unobservable Inputs
				(Level 1)			(Level 2)			(Level 3)
	Assets
		Money market investments		$	-		$	240		$	-
		Derivative instruments, net			-			-			-
			Total assets	$	-		$	240		$	-
	Liabilities
		Deferred compensation plan liability		$	-		$	-6,829		$	-
		Derivative instruments, net			-			-14,471			-
		Purchase price payable			-			-			-21,748
			Total liabilities	$	-		$	-21,300		$	-21,748
Schedule of Business Acquistions by Acquisition Contingent Consideration	'
		31-Dec-13			Acquisitions			Payments			Imputed Interest / Adjustments			31-Mar-14
	iKnowtion	$	3,470		$	-		$	-1,400		$	69		$	2,139
	Guidon		2,637			-			-1,426			39			1,250
	TSG		12,933			-			-			79			13,012
	WebMetro		2,708			-			-			-35			2,673
	Sofica		-			3,435			-			-			3,435
	Total	$	21,748		$	3,435		$	-2,826		$	152		$	22,509

RESTRUCTURING_CHARGES_AND_IMPA1

RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)	3 Months Ended
	Mar. 31, 2014
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]	'
Schedule of Restructuring Liabilities	'
				Three Months Ended March 31,
				2014			2013
	Reduction in force
		Customer Management Services		$	511		$	694
		Customer Growth Services			29			-
		Customer Technology Services			-			-
		Customer Strategy Services			-			157
			Total	$	540		$	851
Schedule of Restructuring Liability Rollforward	'
			Closure of Delivery Centers			Reduction in Force			Total
	Balance as of December 31, 2013		$	-		$	1,353		$	1,353
		Expense		-			540			540
		Payments		-			-628			-628
		Changes in estimates		-			-			-
	Balance as of March 31, 2014		$	-		$	1,265		$	1,265

NONCONTROLLING_INTEREST_TABLES

NONCONTROLLING INTEREST (TABLES)	3 Months Ended
	Mar. 31, 2014
NONCONTROLLING INTEREST [Abstract]	'
Noncontrolling Interest Rollforward	'
			Three Months Ended March 31,
			2014		2013
	Noncontrolling interest, January 1		$	8,081	$	14,045
	Net income attributable to noncontrolling interest			957		642
	Dividends distributed to noncontrolling interest			-990		-1,109
	Foreign currency translation adjustments			35		-90
	Equity based compensation expense			8		8
		Noncontrolling interest, March 31	$	8,091	$	13,496

MANDATORILY_REDEEMABLE_NONCONT1

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (TABLES)	3 Months Ended
	Mar. 31, 2014
Mandatorily Redeemable Noncontrolling Interest [Abstract]	'
Mandatorily Redeemable Noncontrolling Interest	'
	(12)       MANDATORILY REDEEMABLE NONCONTROLLING INTEREST
	The Company holds an 80% interest in iKnowtion. In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion's 2015 EBITDA as defined in the purchase and sale agreement. These terms represent a contingent redemption feature which the Company determined is probable of being achieved.
	The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share.
	A rollforward of the mandatorily redeemable noncontrolling interest is included in the table below.
			Three months ended March 31,
			2014		2013
	Mandatorily redeemable noncontrolling interest, January 1		$	2,509	$	1,067
	Net income attributable to mandatorily redeemable noncontrolling					-
		interest		128		41
	Dividends distributed to mandatorily redeemable noncontrolling
		interest		-		-
	Change in redemption value			-175		-
		Mandatorily redeemable noncontrolling interest, March 31	$	2,462	$	1,108
			Three months ended March 31,
			2014		2013
	Mandatorily redeemable noncontrolling interest, January 1		$	2,509	$	1,067
	Net income attributable to mandatorily redeemable noncontrolling					-
		interest		128		41
	Dividends distributed to mandatorily redeemable noncontrolling
		interest		-		-
	Change in redemption value			-175		-
		Mandatorily redeemable noncontrolling interest, March 31	$	2,462	$	1,108

ACCUMULATED_OTHER_COMPREHENSIV1

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES)	3 Months Ended
	Mar. 31, 2014
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]	'
Other Comprehensive Income Attributable to TeleTech Shareholders Table	'
				Foreign Currency Translation Adjustment		Derivative Valuation, Net of Tax		Other, Net of Tax		Totals
	Accumulated other comprehensive income
		(loss) at December 31, 2013		$	-10,581	$	-8,352	$	-1,653	$	-20,586
		Other comprehensive (loss) income before reclassifications			-1,758		-3,649		187		-5,220
		Amounts reclassified from accumulated other
			comprehensive income		-		1,115		89		1,204
			Net current period other comprehensive income		-1,758		-2,534		276		-4,016
	Accumulated other comprehensive income
		(loss) at March 31, 2014		$	-12,339	$	-10,886	$	-1,377	$	-24,602
	Accumulated other comprehensive income
		(loss) at December 31, 2012		$	15,673	$	9,559	$	-2,251	$	22,981
		Other comprehensive income before reclassifications			3,224		4,099		14		7,337
		Amounts reclassified from accumulated other
			comprehensive income		-		-1,919		148		-1,771
			Net current period other comprehensive income		3,224		2,180		162		5,566
	Accumulated other comprehensive income
		(loss) at March 31, 2013		$	18,897	$	11,739	$	-2,089	$	28,547
Income Statement Location of Adjustments Reclassified from Accumulated Other Comprehensive Income to Income	'
				For the Three Months Ended
				31-Mar-14		31-Mar-13		Statement of Comprehensive Income Classification
	Derivative valuation
		Gain (loss) on foreign currency forward
			exchange contracts	$	-1,570	$	3,460	Revenue
		Loss on interest rate swaps			-258		-257	Interest expense
		Tax effect			713		-1,284	Provision for income taxes
				$	-1,115	$	1,919	Net income
	Other
		Actuarial loss on defined benefit plan		$	-95	$	-157	Cost of services
		Tax effect			6		9	Provision for income taxes
				$	-89	$	-148	Net (loss)

NET_INCOME_PER_SHARE_TABLES

NET INCOME PER SHARE (TABLES)	3 Months Ended
	Mar. 31, 2014
NET INCOME PER SHARE [Abstract]	'
Schedule of Diluted Shares Calculation	'
					Three Months Ended March 31,
					2014	2013
	Shares used in basic earnings per share calculation				50,045	52,347
		Effect of dilutive securities:
			Stock options		411	391
			Restricted stock units		517	479
			Performance-based restricted stock units		-	-
				Total effects of dilutive securities	928	870
	Shares used in dilutive earnings per share calculation				50,973	53,217

ACQUISITIONS_ASSETS_ACQUIRED_T

ACQUISITIONS (ASSETS ACQUIRED TABLE) (DETAILS) (USD $)	Mar. 31, 2014	Dec. 31, 2013	Jun. 30, 2014	Mar. 31, 2014	Feb. 25, 2014	Aug. 09, 2013
In Thousands, unless otherwise specified			Sofica [Member]	Sofica [Member]	Sofica [Member]	WebMetro [Member]
Business Acquisition [Line Items]	'	'	'	'	'	'
Cash	'	'	'	$812	'	'
Accounts receivable	'	'	'	3,267	'	'
Property, plant and equipment	'	'	'	491	'	'
Other assets	'	'	'	599	'	'
Customer relationships	'	'	'	3,591	'	'
Goodwill	110,553	102,743	'	7,329	'	'
Total assets acquired	'	'	'	16,089	'	'
Accounts payable	'	'	'	50	'	'
Accrued employee compensation and benefits	63,698	80,130	630	'	'	'
Accrued expenses	'	'	'	519	'	'
Other	'	'	'	393	'	'
Total liabilities assumed	'	'	'	1,592	'	'
Total purcahse price	'	'	'	$14,497	$14,500	$17,800

ACQUISITIONS_NARRATIVE_DETAILS

ACQUISITIONS (NARRATIVE) (DETAILS) (USD $)	3 Months Ended		3 Months Ended	7 Months Ended		2 Months Ended
	Mar. 31, 2014	Dec. 31, 2013	Mar. 31, 2014	Aug. 09, 2013	Mar. 31, 2014	Feb. 25, 2014	Mar. 31, 2014
			Iknowtion [Member]	WebMetro [Member]	WebMetro [Member]	Sofica [Member]	Sofica [Member]
Business Acquisition [Line Items]	'	'	'	'	'	'	'
Percentage of Voting Interests Acquired	'	'	'	100.00%	'	100.00%	'
Description of Acquired Entity	'	'	'	'WebMetro, a California corporation (“WebMetro”), a digital marketing agency.	'	'Sofica provides customer lifecycle management and other business process outsourcing services across multiple channels in multiple sites in over 18 languages.	'
Business Acquisition, Purchase Price Allocation, Assets Acquired (Liabilities Assumed), Net	'	'	'	$17,800,000	'	$14,500,000	$14,497,000
Cost of Acquired Entity, Up Front Cash Consideration	'	'	'	15,300,000	'	9,000,000	'
Weighted Average Useful Life of Acquired Intangible Assets	'	'	'	'	'	'5 years 0 months 0 days	'
Future Value of Liabilities Incurred From Business Acquisitions	23,900,000	'	'	2,600,000	'	4,000,000	'
Valuation Technique on Contingent Consideration	'	'	'The Company holds an 80% interest in iKnowtion. In the event iKnowtion meets certain EBITDA targets for calendar year 2015, the purchase and sale agreement requires TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion’s 2015 EBITDA as defined in the purchase and sale agreement.	'The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 5.3% and expected future value of payments of $2.6 million. The $2.6 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with WebMetro achieving the targeted EBITDA for each earn-out year.	'	'The fair value of the contingent payments was measured based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 22% and expected future value of payments of $4.0 million. The $4.0 million of expected future payments was calculated using a bell curve probability weighted EBITDA assessment with the highest probability associated with Sofica achieving the targeted EBITDA for each earn-out year.	'
Contingent Consideration, at fair value	22,509,000	21,748,000	'	2,500,000	1,700,000	'	3,400,000
Contingent Consideration, at Fair Value, Current Portion	'	'	'	'	'	'	2,000,000
Contingent Consideration, at Fair Value, Noncurrent Portion	'	'	'	'	'	'	1,400,000
Revenue of Acquirees since Acquisition Date, Actual	4,800,000	'	'	'	'	'	'
Income (loss) from operations of Acquirees since Acquisition Date, Actual	300,000	'	'	'	'	'	'
Business Combination Pro Forma Information Amortization Expense of Acquirees Since Acquisition	$600,000	'	'	'	'	'	'

SEGMENT_INFORMATION_SEGMENT_FI

SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013
Segment Reporting Information [Line Items]	'	'	'
Gross Revenue	$302,224	$289,321	'
Intersegment Sales	-3	-938	'
Net Revenue	302,221	288,383	'
Depreciation and amortization	13,170	10,555	'
Income (Loss) from Operations	24,357	22,998	'
Capital Expenditures	15,095	4,105	'
Total Assets	831,940	'	842,342
Goodwill	110,553	'	102,743
Customer Management Services [Member]	'	'	'
Segment Reporting Information [Line Items]	'	'	'
Gross Revenue	227,924	222,889	'
Intersegment Sales	'	-307	'
Net Revenue	227,924	222,582	'
Depreciation and amortization	9,465	7,862	'
Income (Loss) from Operations	20,823	20,731	'
Capital Expenditures	9,912	2,286	'
Total Assets	546,007	'	554,015
Goodwill	27,279	'	19,819
Customer Growth Services [Member]	'	'	'
Segment Reporting Information [Line Items]	'	'	'
Gross Revenue	28,905	22,856	'
Net Revenue	28,905	22,856	'
Depreciation and amortization	1,556	697	'
Income (Loss) from Operations	1,770	1,276	'
Capital Expenditures	380	316	'
Total Assets	87,897	'	86,416
Goodwill	30,128	'	30,128
Customer Technology Services [Member]	'	'	'
Segment Reporting Information [Line Items]	'	'	'
Gross Revenue	32,779	33,646	'
Intersegment Sales	-3	-84	'
Net Revenue	32,776	33,562	'
Depreciation and amortization	1,715	1,516	'
Income (Loss) from Operations	311	2,898	'
Capital Expenditures	4,631	1,328	'
Total Assets	152,103	'	157,040
Goodwill	42,709	'	42,709
Customer Strategy Services [Member]	'	'	'
Segment Reporting Information [Line Items]	'	'	'
Gross Revenue	12,616	9,930	'
Intersegment Sales	'	-547	'
Net Revenue	12,616	9,383	'
Depreciation and amortization	434	480	'
Income (Loss) from Operations	1,453	-1,907	'
Capital Expenditures	172	175	'
Total Assets	45,933	'	44,871
Goodwill	$10,437	'	$10,087

SEGMENT_INFORMATION_REVENUE_GE

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	$302,221	$288,383
United States [Member]	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	146,469	131,747
Philippines [Member]	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	86,666	86,108
Latin America [Member]	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	42,046	45,028
Europe Middle East Africa [Member]	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	19,217	16,984
Canada [Member]	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	1,423	4,290
Asia Pacific[ Member]	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'
Revenue	$6,400	$4,226

SIGNIFICANT_CLIENTSNARRATIVE_D

SIGNIFICANT CLIENTS(NARRATIVE) (DETAILS) (USD $)	3 Months Ended
In Millions, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Entity Wide Revenue Major Customer Line Items	'	'
Revenue from major customer as a percentage of total revenue	11.60%	11.90%
Accounts receivable amount from major customer	$30.40	$25

GOODWILL_GOODWILL_ROLLFORWARD_

GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014
Goodwill [Line Items]	'
Beginning balance, goodwill	$102,743
Acquisitions	7,679
Impairments	0
Effect of Foreign Currency	131
Ending balance, goodwill	110,553
Customer Management Services [Member]	'
Goodwill [Line Items]	'
Beginning balance, goodwill	19,819
Acquisitions	7,329
Impairments	0
Effect of Foreign Currency	131
Ending balance, goodwill	27,279
Customer Growth Services [Member]	'
Goodwill [Line Items]	'
Beginning balance, goodwill	30,128
Acquisitions	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	30,128
Customer Technology Services [Member]	'
Goodwill [Line Items]	'
Beginning balance, goodwill	42,709
Acquisitions	0
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	42,709
Customer Strategy Services [Member]	'
Goodwill [Line Items]	'
Beginning balance, goodwill	10,087
Acquisitions	350
Impairments	0
Effect of Foreign Currency	0
Ending balance, goodwill	$10,437

DERIVATIVES_OCI_ROLLFORWARD_DE

DERIVATIVES (OCI ROLLFORWARD) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
DERIVATIVES [ABSTRACT]	'	'
Aggregate unrealized net gain/(loss) at beginning of year	($8,352)	$9,559
Add: Net gain/(loss) from change in fair value of cash flow hedges	-3,649	4,099
Less: Net (gain)/loss reclassified to earnings from effective hedges	-1,115	1,919
Aggregate unrealized net gain/(loss) at end of period	($10,886)	$11,739

DERIVATIVES_NOTIONAL_TABLE_DET

DERIVATIVES (NOTIONAL TABLE) (DETAILS)

Mar. 31, 2014

Mar. 31, 2013

Mar. 31, 2014

Dec. 31, 2013

Mar. 31, 2014

Mar. 31, 2014

Dec. 31, 2013

Dec. 31, 2013

Mar. 31, 2014

Mar. 31, 2014

Dec. 31, 2013

Dec. 31, 2013

Mar. 31, 2014

Mar. 31, 2014

Dec. 31, 2013

Dec. 31, 2013

Mar. 31, 2014

Mar. 31, 2014

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

In Thousands, unless otherwise specified

USD ($)

USD ($)

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

Forwards

USD ($)

USD ($)

CAD

CAD

CAD

CAD

PHP

PHP

PHP

PHP

MXN

MXN

MXN

MXN

GBP

GBP

GBP

GBP

NZD

NZD

USD ($)

USD ($)

USD ($)

USD ($)

USD ($)

USD ($)

USD ($)

GBP (£)

USD ($)

GBP (£)

USD ($)

Derivative [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Notional Amount

$229,500

$204,500

$557,909

$580,076

$5,857

6,000

$7,336

7,500

$382,668

16,416,000

$404,638

17,355,000

$168,458

2,356,500

$166,132

2,305,500

$926

£ 600

$1,853

£ 1,200

$117

150

% Maturing in the Next 12 Months

'

'

'

'

87.50%

87.50%

'

'

37.70%

37.70%

'

'

29.90%

29.90%

'

'

100.00%

100.00%

'

'

'

'

Contracts Maturing Through

'

'

'

'

'1 year 3 months 0 days

'1 year 3 months 0 days

'

'

'4 years 9 months 0 days

'4 years 9 months 0 days

'

'

'4 years 9 months 0 days

'4 years 9 months 0 days

'

'

'0 years 6 months 0 days

'0 years 6 months 0 days

'

'

'

'

DERIVATIVES_INTEREST_RATE_SWAP

DERIVATIVES (INTEREST RATE SWAPS) (DETAILS) (USD $)	Mar. 31, 2014	Mar. 31, 2013	Mar. 31, 2014	Mar. 31, 2014	Mar. 31, 2014
In Thousands, unless otherwise specified			Interest Rate Swap One [Member]	Interest Rate Swap Two [Member]	Total Interest Rate Swaps [Member]
Derivative [Line Items]	'	'	'	'	'
Notional Amount	$229,500	$204,500	$25,000	$15,000	$40,000
Variable Rate Received	'	'	'1 - month LIBOR	'1 - month LIBOR	'
Fixed Rate Paid	'	'	2.55%	3.14%	'
Contract Commencement Date	'	'	1-Apr-12	1-May-12	'
Contract Maturity Date	'	'	1-Apr-16	1-May-17	'

DERIVATIVES_BALANCE_SHEET_CLAS

DERIVATIVES (BALANCE SHEET CLASSIFICATION) (DETAILS) (USD $)	Mar. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	($15,518)	($11,485)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	2,368	3,379
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other assets [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	2,529	1,439
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other Current Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-8,346	-4,595
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other long-term liabilities	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-12,069	-11,708
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-1,988	-2,152
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other Current Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-1,045	-1,028
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Other long-term liabilities	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-943	-1,124
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-177	-718
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Prepaids And Other Current Assets [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	142	97
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other Current Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	-319	-815
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	0	-116
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Other Current Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Total net derivative asset (liability)	'	($116)

DERIVATIVES_INCOME_STATEMENT_C

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Interest expense	$1,690	$1,865
Other income (expense), net	1,001	-808
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	-3,592	4,178
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Amount and Location of Net Gain or Loss Reclassified From Accumulated Other Comprehensive Income to Income [Member]	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Revenues	-1,570	3,460
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member]	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	-57	-79
Designated as Hedging Instruments [Member] | Interest Rate [Member] | Cash Flow [Member] | Amount and Location of Net Gain or Loss Reclassified From Accumulated Other Comprehensive Income to Income [Member]	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Interest expense	-258	-257
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Amount and Location of Net Gain or Loss Recognized in Income Nondesignated Hedging Instruments [Member]	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Other income (expense), net	619	1,438
Not Designated as Hedging Instruments [Member] | Leases Derivative Contract [Member] | Embedded Derivative [Member] | Amount and Location of Net Gain or Loss Recognized in Income Nondesignated Hedging Instruments [Member]	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'
Cost of services	'	($69)

DERIVATIVES_NARRATIVE_DETAILS

DERIVATIVES (NARRATIVE) (DETAILS) (USD $)	Mar. 31, 2014	Mar. 31, 2013
In Millions, unless otherwise specified
DERIVATIVES [ABSTRACT]	'	'
Notional Amount	$229.50	$204.50

FAIR_VALUE_DERIVATIVES_TABLE_D

FAIR VALUE (DERIVATIVES TABLE) (DETAILS) (USD $)	Mar. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Significant Other Observable Inputs (Level 2) [Member]	'	'
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]	'	'
Cash flow hedges	($15,518)	($11,485)
Interest rate swaps	-1,988	-2,152
Fair value hedges	-177	-718
Embedded derivatives	'	-116
Total net derivative asset (liability)	-17,683	-14,471
Fair Value, Measurements, Recurring [Member]	'	'
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]	'	'
Cash flow hedges	-15,518	-11,485
Interest rate swaps	-1,988	-2,152
Fair value hedges	-177	-718
Embedded derivatives	'	-116
Total net derivative asset (liability)	($17,683)	($14,471)

FAIR_VALUE_FAIR_VALUE_ASSETS_A

FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (DETAILS) (USD $)	Mar. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Liabilities [Abstract]	'	'
Purchase price payable	($22,509)	($21,748)
Fair Value, Measurements, Recurring [Member] | Significant Other Observable Inputs (Level 2) [Member]	'	'
Assets [Abstract]	'	'
Money market investments	240	240
Total assets	240	240
Liabilities [Abstract]	'	'
Deferred compensation plan liability	7,650	6,829
Derivative instruments, net	17,683	14,471
Total liabilities	-25,333	-21,300
Fair Value, Measurements, Recurring [Member] | Significant Unobservable Inputs (Level 3) [Member]	'	'
Liabilities [Abstract]	'	'
Purchase price payable	22,509	21,748
Total liabilities	($22,509)	($21,748)

FAIR_VALUE_PURCHASE_PRICE_PAYA

FAIR VALUE (PURCHASE PRICE PAYABLE TABLE) (DETAILS) (USD $)	Mar. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Business acquisitions, Contingent Consideration [Line Items]	'	'
Beginning balance, purchase price payable	$22,509	$21,748
Acquisitions	3,435	'
Payments	-2,826	'
Imputed Interest/ Adjustments	152	'
Ending balance, purchase price payable	22,509	21,748
Iknowtion [Member]	'	'
Business acquisitions, Contingent Consideration [Line Items]	'	'
Beginning balance, purchase price payable	2,139	3,470
Payments	-1,400	'
Imputed Interest/ Adjustments	69	'
Ending balance, purchase price payable	2,139	3,470
Guidon [Member]	'	'
Business acquisitions, Contingent Consideration [Line Items]	'	'
Beginning balance, purchase price payable	1,250	2,637
Payments	-1,426	'
Imputed Interest/ Adjustments	39	'
Ending balance, purchase price payable	1,250	2,637
Technology Solutions Group [Member]	'	'
Business acquisitions, Contingent Consideration [Line Items]	'	'
Beginning balance, purchase price payable	13,012	12,933
Imputed Interest/ Adjustments	79	'
Ending balance, purchase price payable	13,012	12,933
WebMetro [Member]	'	'
Business acquisitions, Contingent Consideration [Line Items]	'	'
Beginning balance, purchase price payable	2,673	2,708
Imputed Interest/ Adjustments	-35	'
Ending balance, purchase price payable	2,673	2,708
Sofica [Member]	'	'
Business acquisitions, Contingent Consideration [Line Items]	'	'
Beginning balance, purchase price payable	3,435	0
Acquisitions	3,435	'
Ending balance, purchase price payable	$3,435	$0

FAIR_VALUE_NARRATIVE_DETAILS

FAIR VALUE (NARRATIVE) (DETAILS) (USD $)	Jun. 30, 2014	Mar. 31, 2014	Dec. 31, 2013
FAIR VALUE [Abstract]	'	'	'
Future Value of Liabilities Incurred From Business Acquisitions	'	$23,900,000	'
Contingent Consideration, at fair value	'	22,509,000	21,748,000
Contingent Consideration Cash Payment	$6,300,000	'	'

INCOME_TAXES_NARRATIVE_DETAILS

INCOME TAXES (NARRATIVE) (DETAILS) (USD $)	3 Months Ended
In Millions, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
INCOME TAXES [ABSTRACT]	'	'
Total deferred tax assets, net of valuation allowance	$53.30	'
Valuation allowance on deferred tax assets	9.9	'
Deferred tax assets, net of valuation allowance and deferred tax liabilities	51.2	'
Effective income tax rate	11.90%	11.40%
Canada [Member]	'	'
Significant Change in Unrecognized Tax Benefits Is Reasonably Possible [LineItems]	'	'
Significant Change in Unrecognized Tax Benefits, Nature of Event	'During the first quarter of 2014, a benefit of $1.2 million was recorded due to the closing of statutes of limitations in Canada.	'
Tax Adjustments, Settlements, and Unusual Provisions	$1.20	'
Income Tax Examination [Line Items]	'	'
Income Tax Years under Audit	'2009 and 2010	'
United States [Member]	'	'
Income Tax Examination [Line Items]	'	'
Income Tax Years under Audit	'2009, 2011 and 2012	'
Netherlands [Member]	'	'
Income Tax Examination [Line Items]	'	'
Income Tax Years under Audit	'2010	'

RESTRUCTURING_CHARGES_AND_IMPA2

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Restructuring Cost and Reserve [Line Items]	'	'
Restructuring charges, net	$540	$851
Customer Management Services [Member]	'	'
Restructuring Cost and Reserve [Line Items]	'	'
Reduction in force	511	694
Customer Growth Services [Member]	'	'
Restructuring Cost and Reserve [Line Items]	'	'
Reduction in force	29	'
Customer Strategy Services [Member]	'	'
Restructuring Cost and Reserve [Line Items]	'	'
Reduction in force	'	$157

RESTRUCTURING_CHARGES_AND_IMPA3

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABLITY ROLLFORWARD TABLE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014
Restructuring Cost and Reserve [Line Items]	'
Beginning balance, restructuring reserve	$1,353
Expense	540
Payments	-628
Ending balance, restructuring reserve	1,265
Reduction in Force [Member]	'
Restructuring Cost and Reserve [Line Items]	'
Beginning balance, restructuring reserve	1,353
Expense	540
Payments	-628
Ending balance, restructuring reserve	$1,265

RESTRUCTURING_CHARGES_AND_IMPA4

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013
Restructuring Cost and Reserve [Line Items]	'	'
Restructuring Reserve	$1,265	$1,353
Payments	($628)	'

COMMITMENTS_AND_CONTINGENCIES_

COMMITMENTS AND CONTINGENCIES (NARRATIVE) (DETAILS) (USD $)	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013	Dec. 31, 2013	Jun. 03, 2013
COMMITMENTS AND CONTINGENCIES [Abstract]	'	'	'	'
Increase in Borrowing Capacity	'	'	'	$1,000,000,000
Maximum Borrowing Capacity	'	'	'	700,000,000
Borrowings outstanding on credit facility	100,000,000	'	100,000,000	'
Average daily utilization under credit facility	270,900,000	219,600,000	'	'
Letters of credit issued under credit facility	3,500,000	'	'	'
Remaining borrowing capacity under credit facility	569,500,000	'	'	'
Letters of credit issued outside credit facility	$900,000	'	'	'
Loss Contingencies [Line Items]	'	'	'	'
Loss Contingency, Management's Assessment and Process	'The Company settled the matter for an immaterial amount during the first quarter of 2014.	'	'	'
Google [Member]	'	'	'	'
Loss Contingencies [Line Items]	'	'	'	'
Loss Contingency, Actions Taken by Plaintiff	'In the fourth quarter of 2012, a class action complaint was filed in the State of California against a TeleTech subsidiary and Google Inc. (“Google”), as co-defendants. Pursuant to its contractual commitments, the Company has agreed to indemnify Google for costs and expenses related to the complaint.	'	'	'

NONCONTROLLING_INTERES_NONCONT

NONCONTROLLING INTERES (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Stockholders' Equity Attributable to Noncontrolling Interest	'	'
Noncontrolling interest, January 1	$8,081	$14,045
Net income attributable to noncontrolling interest	957	642
Dividends distributed to noncontrolling interest	-990	-1,109
Foreign currency translation adjustments	35	-90
Equity based compensation expense	8	8
Noncontrolling interest, March 31	$8,091	$13,496

MANDATORILY_REDEEMABLE_NONCONT2

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (ROLLFORWARD TABLE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Mandatorily redeemable noncontrolling interest [Line Items]	'	'
Mandatorily redeemable noncontrolling interest, January 1	$2,509	'
Net income attributable to mandatorily redeemable noncontrolling interest	21,303	18,603
Change in redemption value	175	'
Mandatorily redeemable noncontrolling interest, March 31	2,462	'
Iknowtion [Member]	'	'
Mandatorily redeemable noncontrolling interest [Line Items]	'	'
Mandatorily redeemable noncontrolling interest, January 1	2,509	1,067
Net income attributable to mandatorily redeemable noncontrolling interest	128	41
Change in redemption value	-175	'
Mandatorily redeemable noncontrolling interest, March 31	$2,462	$1,108

MANDATORILY_REDEEMABLE_NONCONT3

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (NARRATIVE) (DETAILS)	3 Months Ended
	Mar. 31, 2014
Mandatorily Redeemable Noncontrolling Interest [Abstract]	'
Description of mandatorily redeemable noncontrolling interest	'The Company has recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value are recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement are below the current market multiple, the Company has determined that there is no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share.

ACCUMULATED_OTHER_COMPREHENSIV2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Foreign Currency Translation Adjustment [Abstract]	'	'
Accumulated other comprehensive income (loss) - Foreign currency translation adjustment, beginning balance	($10,581)	$15,673
Other comprehensive income before reclassifications - foreign currency translation adjustment	-1,758	3,224
Net current period other comprehensive income - foreign currency translation adjustment	-1,758	3,224
Accumulated other comprehensive income (loss) - Foreign currency translation adjustment, ending balance	-12,339	18,897
Derivative Valuation, Net of Tax	'	'
Aggregate unrealized net gain/(loss) at beginning of year	-8,352	9,559
Other comprehensive income before reclassifications - derivative valuation, net of tax	-3,649	4,099
Amounts reclassified from accumulated other comprehensive income - derivative valuation, net of tax	1,115	-1,919
Net current period other comprehensive income - derivative valuation, net of tax	-2,534	2,180
Aggregate unrealized net gain/(loss) at end of period	-10,886	11,739
Other, Net of Tax	'	'
Accumulated other comprehensive income (loss) - Other, net of tax	-1,653	-2,251
Other comprehensive income before reclassifications - other, net of tax	187	14
Amounts reclassified from accumulated other comprehensive income - other, net of tax	89	148
Net current period other comprehensive income - other, net of tax	276	162
Accumulated other comprehensive income (loss) - Other, net of tax at end of period	-1,377	-2,089
Totals	'	'
Accumulated other comprehensive income (loss), beginning balance	-20,586	22,981
Other comprehensive income before reclassifications - Totals	-5,220	7,337
Amounts reclassified from accumulated other comprehensive income - Totals	1,204	-1,771
Other comprehensive income (loss), net of tax	-4,016	5,566
Accumulated other comprehensive income (loss), ending balance	($24,602)	$28,547

ACCUMULATED_OTHER_COMPREHENSIV3

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	$1,204	($1,771)
Other Accumulated Other Comprehensive Income Loss [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	-89	-148
Net Income (Loss) [Member] | Derivative Valuation [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	-1,115	1,919
Gain Loss on Foreign Currency Forward Contracts [Member] | Revenue [Member] | Derivative Valuation [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	-1,570	3,460
Loss on Interest Rate Swaps [Member] | Interest Expenses [Member] | Derivative Valuation [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	-258	-257
Tax Effect [Member] | Provision for Income Taxes [Member] | Derivative Valuation [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	713	-1,284
Tax Effect [Member] | Provision for Income Taxes [Member] | Other Accumulated Other Comprehensive Income Loss [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	6	9
Actuarial Loss on Defined Benefit Plan [Member] | Cost of Services [Member] | Other Accumulated Other Comprehensive Income Loss [Member]	'	'
Presentation of Income Statement Reclassifications [Line Items]	'	'
Other Comprehensive Income Loss Reclassified to Income	($95)	($157)

NET_INCOME_PER_SHARE_DILUTED_S

NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]	'	'
Shares used in basic earnings per share calculation	50,045	52,347
Effect of dilutive securities:	'	'
Stock options	411	391
Restricted stock units	517	479
Total effects of dilutive securities	928	870
Shares used in dilutive earnings per share calculation	50,973	53,217

NET_INCOME_PER_SHARE_NARRATIVE

NET INCOME PER SHARE (NARRATIVE) (DETAILS)	3 Months Ended
In Millions, unless otherwise specified	Mar. 31, 2014	Mar. 31, 2013
Stock Options [Member]	'	'
Anti-dilutive options to purchase common stock [Line Items]	'	'
Anti-dilutive securities	0.1	0.1
Restricted Stock Units (RSUs) [Member]	'	'
Anti-dilutive options to purchase common stock [Line Items]	'	'
Anti-dilutive securities	0.3	0.4

EQUITYBASED_COMPENSATION_PLANS1

EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (DETAILS) (USD $)	3 Months Ended
	Mar. 31, 2014	Mar. 31, 2013
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'
Equity-based compensation expense	$3,160,000	$3,191,000
Stock Options [Member]	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'
Equity-based compensation expense	100,000	100,000
Unrecognized Compensation Expense	200,000	'
Restricted Stock Units (RSUs) [Member]	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'
Equity-based compensation expense	3,000,000	3,100,000
Unrecognized Compensation Expense	25,300,000	'
Non-option Equity Awards Granted	164,000	122,000
Cost of Services [Member]	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'
Equity-based compensation expense	600,000	500,000
Selling General And Administrative Expenses [Member]	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'
Equity-based compensation expense	$2,600,000	$2,700,000

DECONSOLIDATION_OF_SUBSIDIARY_

DECONSOLIDATION OF SUBSIDIARY (NARRATIVE) (DETAILS)	3 Months Ended
	Mar. 31, 2014
DECONSOLIDATION OF SUBSIDIARY [ABSTRACT]	'
Description of Loss of Control in Noncontrolling Interest	'During the second quarter of 2013, the Company concluded that it no longer had controlling influence over Peppers & Rogers Gulf WLL (“PRG Kuwait”), a once consolidated subsidiary in the CSS segment, because the Company was no longer confident that it could exercise its beneficial ownership rights. Upon deconsolidation of PRG Kuwait, the Company wrote off all PRG Kuwait assets and liabilities resulting in a loss of $3.7 million which was recorded during the second quarter of 2013. During the first quarter of 2014, the Company entered into an agreement with PRG Kuwait’s other shareholders to sell its 48% interest in the company for $175 thousand, payable at closing which is expected during the second quarter of 2014.