TTEC (TTEC) 10-Q 7 Aug 17 2017 Q2 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	6 Months Ended
	Jun. 30, 2017	Jul. 31, 2017
Document and Entity Information [Abstract]
Entity Registrant Name	TELETECH HOLDINGS INC
Entity Central Index Key	1,013,880
Document Type	10-Q
Document Period End Date	Jun. 30, 2017
Amendment Flag	false
Document Fiscal Year Focus	2,017
Document Fiscal Period Focus	Q2
Current Fiscal Year End Date	--12-31
Entity Current Reporting Status	Yes
Entity Filer Category	Accelerated Filer
Entity Common Stock, Shares Outstanding		45,842,430

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Current assets
Cash and cash equivalents	$ 77,910	$ 55,264
Accounts receivable, net	288,041	300,808
Prepaids and other current assets	67,080	59,905
Income tax receivable	7,703	7,035
Total assets held for sale	8,969	10,715
Total current assets	449,703	433,727
Long-term assets
Property, plant and equipment, net	160,321	151,037
Goodwill	166,874	129,648
Deferred tax assets, net	32,988	53,585
Other intangible assets, net	60,742	30,787
Other long-term assets	59,495	47,520
Total long-term assets	480,420	412,577
Total assets	930,123	846,304
Current liabilities
Accounts payable	36,022	38,197
Accrued employee compensation and benefits	81,544	66,133
Other accrued expenses	23,911	14,830
Income taxes payable	9,822	7,040
Deferred revenue	22,964	23,318
Other current liabilities	23,089	29,154
Total liabilities held for sale	1,908	1,357
Total current liabilities	199,260	180,029
Long-term liabilities
Line of credit	257,000	217,300
Deferred tax liabilities, net	137	160
Deferred rent	15,800	15,256
Other long-term liabilities	62,668	71,664
Total long-term liabilities	335,605	304,380
Total liabilities	534,865	484,409
Commitments and contingencies (Note 10)
Stockholders' equity
Common stock - $0.01 par value; 150,000,000 shares authorized; 45,694,081 and 46,113,693 shares outstanding as of June 30, 2017 and December 31, 2016, respectively	458	462
Additional paid-in capital	351,006	348,739
Treasury stock at cost: 36,358,172 and 35,938,560 shares as of June 30, 2017 and December 31, 2016, respectively	(618,452)	(603,262)
Accumulated other comprehensive income (loss)	(104,707)	(126,964)
Retained earnings	759,809	735,939
Noncontrolling interest	7,144	6,981
Total stockholders' equity	395,258	361,895
Total liabilities and stockholders' equity	$ 930,123	$ 846,304

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - $ / shares	Jun. 30, 2017	Dec. 31, 2016
Stockholders' equity
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares outstanding	45,694,081	46,113,693
Treasury stock, shares	36,358,172	35,938,560

Consolidated Statements of Comp

Consolidated Statements of Comprehensive Income (Loss) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Consolidated Statements of Comprehensive Income
Revenue	$ 353,429	$ 305,105	$ 691,706	$ 617,515
Operating expenses
Cost of services (exclusive of depreciation and amortization presented separately below)	268,004	226,768	521,902	458,108
Selling, general and administrative	43,985	44,774	87,205	90,274
Depreciation and amortization	16,258	17,221	30,758	34,950
Restructuring charges, net	3,593	114	3,762	202
Total operating expenses	331,840	288,877	643,627	583,534
Income from operations	21,589	16,228	48,079	33,981
Other income (expense)
Interest income	695	263	1,121	429
Interest expense	(2,912)	(1,753)	(5,230)	(3,717)
Other income (expense), net	1,197	756	2,157	1,234
Loss on assets held-for-sale	(3,178)		(3,178)
Total other income (expense)	(4,198)	(734)	(5,130)	(2,054)
Income before income taxes	17,391	15,494	42,949	31,927
Benefit from (provision for) income taxes	(1,597)	(2,952)	(6,988)	(7,480)
Net income	15,794	12,542	35,961	24,447
Net income attributable to noncontrolling interest	(1,100)	(926)	(2,022)	(1,606)
Net income (loss) attributable to TeleTech stockholders	14,694	11,616	33,939	22,841
Other comprehensive income (loss)
Foreign currency translation adjustments	3,339	(9,484)	9,567	472
Derivative valuation, gross	7,517	(5,965)	21,492	3,614
Derivative valuation, tax effect	(3,038)	2,363	(8,829)	(1,737)
Other, net of tax	130	225	259	400
Total other comprehensive income (loss)	7,948	(12,861)	22,489	2,749
Total comprehensive income (loss)	23,742	(319)	58,450	27,196
Less: Comprehensive income attributable to noncontrolling interest	(1,240)	(792)	(2,254)	(1,532)
Comprehensive income attributable to TeleTech stockholders	$ 22,502	$ (1,111)	$ 56,196	$ 25,664
Weighted average shares outstanding
Basic	45,662	47,873	45,805	48,120
Diluted	46,150	48,221	46,224	48,483
Net income per share attributable to TeleTech stockholders
Basic	$ 0.32	$ 0.24	$ 0.74	$ 0.47
Diluted	$ 0.32	$ 0.24	0.73	0.47
Dividends declared per share outstanding			$ 0.22	$ 0.185

Consolidated Statement of Stock

Consolidated Statement of Stockholders' Equity - USD ($) $ in Thousands	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Income (Loss)	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]	Total
Beginning balance, value at Dec. 31, 2015				$ (101,365)
Net income							$ 24,447
Dividends distributed to noncontrolling interest							(1,710)
Foreign currency translation adjustments							$ 472
Ending balance, value at Jun. 30, 2016				(98,542)
Preferred stock beginning balance, share at Dec. 31, 2016							0
Common stock beginning balance, share at Dec. 31, 2016	46,114,000						46,113,693
Beginning balance, value at Dec. 31, 2016	$ 462	$ (603,262)	$ 348,739	(126,964)	$ 735,939	$ 6,981	$ 361,895
Net income					33,939	2,022	35,961
Dividends to shareholders					(10,069)		(10,069)
Dividends distributed to noncontrolling interest						(1,800)	(1,800)
Foreign currency translation adjustments				9,335		232	9,567
Derivatives valuation, net of tax				12,663			12,663
Vesting of restricted stock units, share	130,000
Vesting of restricted stock units, value	$ 1	2,139	(4,016)				(1,876)
Exercise of stock options, share	60,000
Exercise of stock options, value	$ 1	993	1,156				2,150
Equity-based compensation expense			5,127			(291)	4,836
Purchases of common stock, share	(610,000)
Purchases of common stock, value	$ (6)	(18,322)					(18,328)
Other, net of tax				259			$ 259
Preferred stock ending balance, share at Jun. 30, 2017							0
Common stock ending balance, share at Jun. 30, 2017	45,694,000						45,694,081
Ending balance, value at Jun. 30, 2017	$ 458	$ (618,452)	$ 351,006	$ (104,707)	$ 759,809	$ 7,144	$ 395,258

Consolidated Statement of Stoc6

Consolidated Statement of Stockholders' Equity (Parenthetical)	6 Months Ended
	Jun. 30, 2017$ / shares
Consolidated statement of stockholders' equity [Abstract]
Common Stock, Dividends, Per Share, Declared	$ 0.22

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016
Cash flows from operating activities
Net income	$ 35,961	$ 24,447
Adjustment to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	30,758	34,950
Amortization of contract acquisition costs	809	334
Amortization of debt issuance costs	341	412
Imputed interest expense and fair value adjustments to contingent consideration	31	195
Provision for doubtful accounts	313	224
(Gain) loss on disposal of assets	12	(41)
Gain on sale of business	(30)
Loss on assets held-for-sale	3,178
Deferred income taxes	5,901	5,897
Excess tax benefit from equity-based awards	(703)	(521)
Equity-based compensation expense	4,836	4,584
(Gain) loss on foreign currency derivatives	575	62
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	26,669	23,945
Prepaids and other assets	(22,656)	(14,544)
Accounts payable and accrued expenses	27,281	(19,423)
Deferred revenue and other liabilities	12,179	(5,476)
Net cash provided by operating activities	125,455	55,045
Cash flows from investing activities
Proceeds from sale of long-live assets	22	63
Purchases of property, plant and equipment	(29,589)	(27,743)
Proceeds from sale of business	250
Investments in non-marketable equity investments	(1,384)
Acquisitions, net of cash acquired of zero and zero, respectively	(79,574)	(400)
Net cash used in investing activities	(110,275)	(28,080)
Cash flows from financing activities
Proceeds from line of credit	1,151,700	1,186,500
Payments on line of credit	(1,112,000)	(1,151,500)
Payments on other debt	(3,025)	(1,214)
Payments of contingent consideration and hold back payments to acquisitions	(435)	(9,467)
Dividends paid to shareholders	(10,069)	(8,923)
Payments to noncontrolling interest	(1,800)	(2,202)
Purchase of mandatorily redeemable noncontrolling interest		(4,105)
Proceeds from exercise of stock options	2,150	371
Tax payments related to issuance of restricted stock units	(1,876)	(2,019)
Excess tax benefit from equity-based awards		521
Payments of debt issuance costs	(3)	(1,883)
Purchase of treasury stock	(18,328)	(36,111)
Net cash provided by financing activities	6,314	(30,032)
Effect of exchange rate changes on cash and cash equivalents	1,152	(1,907)
Increase (decrease) in cash and cash equivalents	22,646	(4,974)
Cash and cash equivalents, beginning of period	55,264	60,304
Cash and cash equivalents, end of period	77,910	55,330
Supplemental disclosures
Cash paid for interest	4,857	3,155
Cash paid for income taxes	5,905	13,705
Non-cash investing and financing activities
Acquisition of long lived assets through capital leases	874	2,667
Acquisition of equipment through increase in accounts payable, net	$ (1,274)	289
Contract acquisition costs credited to accounts receivable		$ 200

Consolidated Statements of Cas8

Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Jun. 30, 2017	Jun. 30, 2016
Cash flows from investing activities
Acquisitions, net of cash acquired of zero and zero, respectively	$ 0	$ 0

OVERVIEW AND BASIS OF PRESENTAT

OVERVIEW AND BASIS OF PRESENTATION	6 Months Ended
	Jun. 30, 2017
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
OVERVIEW AND BASIS OF PRESENTATION	(1) OVERVIEW AND BASIS OF PRESENTATION Summary of Business TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a leading global provider of technology enabled customer experience services. The Company helps leading brands improve customer experiences and operational effectiveness through a unique combination of technological innovation and operational expertise. The Company’s portfolio of solutions includes consulting, technology, operations and analytics to enable a seamless customer experience across every interaction channel and phase of the customer lifecycle. TeleTech’s 48,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries across all the segments and via operations in the U.S., Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom. Basis of Presentation The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, and its 55% equity owned subsidiary Percepta, LLC. All intercompany balances and transactions have been eliminated in consolidation. The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2017. During the three months ended March 31, 2016, the Company recorded an additional tax expense of $1.1 million that should have been recorded in prior periods related to operations by an entity outside its country of incorporation. The total amount of $1.1 million should have been recorded as additional expense in the amount of $180 thousand in 2011, $123 thousand in 2012, $137 thousand in 2013, $358 thousand in 2014 and $301 thousand in 2015. The Company has evaluated the impact of this adjustment and concluded that the adjustment was not material to the previously issued consolidated financial statements. These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated Financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2016. Use of Estimates The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, contingent consideration, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. Recently Issued Accounting Pronouncements In May 2014, the FASB issued ASU 2014-09, “ Revenue from Contracts with Customers ”. ASU 2014-09 provides new guidance related to how an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. In addition, ASU 2014-09 specifies new accounting for costs associated with obtaining or fulfilling contracts with customers and expands the required disclosures related to revenue and cash flows from contracts with customers. While ASU-2014-09 was originally effective for fiscal years and interim periods within those years beginning after December 15, 2016, in August 2015, the FASB issued ASU 2015-14, “Deferral of Effective Date”, deferring the effective date by one year, to be effective for fiscal years, and interim periods within those years, beginning after December 15, 2017. Earlier adoption is permitted only as of annual reporting periods beginning after December 15, 2016, including interim reporting periods within that reporting period. ASU 2014-09 can be adopted either retrospectively to each prior reporting period presented or as a cumulative-effect adjustment as of the date of adoption, with early application not permitted. In June 2017, FASB issued ASU 2017-10, “Service Concession Arrangements”, which will be adopted along with the ASU 2014-09 guidance. The Company has assigned a project manager and team, has selected an external consulting company to assist through the project, is working through the project assessment phase, and is determining its implementation approach. As the Company has not yet completed the assessment, the Company has not made any conclusions regarding the potential impact to the financials. In February 2016, the FASB issued ASU 2016-02, “ Leases ”, which amends the existing accounting standards for lease accounting, including requiring lessees to recognize most leases on their balance sheets related to the rights and obligations created by those leases and making targeted changes to lessor accounting. The ASU also requires new disclosures regarding the amounts, timing, and uncertainty of cash flows arising from leases. The ASU is effective for interim and annual periods beginning on or after December 15, 2018 and early adoption is permitted. The new leases standard requires a modified retrospective transition approach for all leases existing at, or entered into after, the date of initial application, with an option to use certain transition relief. The Company is currently assessing the impact on the consolidated financial statements and related disclosures, evaluating software solutions and other tracking methods, and determining the implementation timeline. In March 2016, the FASB issued ASU 2016-09, “ Compensation – Stock Compensation: Improvements to Employee Share-Based Payment Accounting ”, which amends the existing accounting standards related to stock-based compensation. The ASU simplifies several aspects of accounting for share-based payment transactions, including the accounting for income taxes, forfeitures, statutory tax withholding requirements, as well as classification in the statement of cash flows. The ASU is effective for interim and annual periods beginning on or after December 15, 2016. Beginning with the first quarter of 2017, the Company has adopted the new guidance as applicable and this adoption did not have a material impact on its financial position, results of operation or related disclosures. In August 2016, the FASB issued ASU No. 2016-15, “ Statement of Cash Flows ”. ASU 2016-15 is intended to reduce diversity in practice regarding how certain cash transactions are presented and classified in the Consolidated Statement of Cash Flows by providing guidance on eight specific cash flow issues. The ASU is effective for interim and annual periods beginning on or after December 15, 2017 and early adoption is permitted. The Company is currently assessing the impact on the consolidated statements and related disclosures. In January 2017, the FASB issued ASU No. 2017-04, “Intangibles – Goodwill and Other: Simplifying the Accounting for Goodwill Impairment ”. ASU 2017-04 removes the need to complete Step 2 of any goodwill impairment test that has failed Step 1. The goodwill impairment will now be calculated as the amount by which a reporting unit’s carrying value exceeds its fair value. The ASU is effective for interim and annual periods beginning on or after December 15, 2019 and early adoption is permitted. The Company early adopted this standard as of January 1, 2017.

ACQUISITIONS AND DIVESTITURES

ACQUISITIONS AND DIVESTITURES	6 Months Ended
	Jun. 30, 2017
ACQUISITIONS [ABSTRACT]
ACQUISITIONS	(2) ACQUISITIONS AND DIVESTITURES Connextions On April 3, 2017, the Company acquired all of the outstanding shares of Connextions, Inc., a health care customer service provider company, from OptumHealth Holdings, LLC. Connextions is being integrated into the health care vertical of the Customer Management Services (“CMS”) segment of the Company. Connextions employed approximately 2,000 at several centers in the U.S. The total cash paid at acquisition was $80 million. The purchase price is subject to customary representations and warranties, indemnities, and net working capital adjustment. In connection with the acquisition, the Company and OptumHealth (directly and through affiliates) also entered into long-term technology and customer services agreements, and into transition services agreements to facilitate the transfer of the business. The Company is required to pay an estimated $1.8 million additional for the working capital adjustment, which will be paid during the third quarter of 2017. Additionally, fair value adjustments related to the transition services agreements are expected to reduce the purchase price by $4.1 million resulting in a net estimated purchase price of $77.7 million. The following summarizes the preliminary estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands): Preliminary Estimate of Acquisition Date Fair Value Cash $ — Accounts receivable, net 15,959 Prepaid expenses 241 Other current assets 51 Property, plant and equipment 7,594 Customer relationships 32,500 Goodwill 36,772 $ 93,117 Accounts payable $ 1 Accrued employee compensation and benefits 346 Accrued expenses 386 Deferred tax liabilities 14,273 Deferred revenue 399 $ 15,405 Total purchase price $ 77,712 The estimates of fair value of identifiable assets acquired and liabilities assumed are preliminary, pending finalization of a valuation, thus are subject to revisions that may result in adjustments to the values presented above. The Connextions customer relationships have been estimated based on the initial valuation and are amortized over an estimated useful life of 12 years. The goodwill recognized from the Connextions acquisition is estimated to be attributable, but not limited to, the acquired work force and expected synergies with CMS. None of the tax basis of the acquired intangibles and goodwill will be deductible for income tax purposes. The acquired goodwill and the operating results of Connextions are reported within the CMS segment from the date of acquisition. Atelka On November 9, 2016, the Company acquired all of the outstanding shares of Atelka Enterprise Inc. (“Atelka”), a Canadian customer contact center management and business process outsourcing services company that serves Canadian telecommunications, logistics, and entertainment clients. This acquisition is an addition to the CMS segment. Atelka employed approximately 2,800 in Quebec, Ontario, New Brunswick and Prince Edward Island. The total purchase price was $48.4 million ($65.0 CAD), including certain working capital adjustments, and consisted of $47.5 million in cash at closing and a $1.4 million hold-back payment for contingencies as defined in the sale and purchase agreement, which will be paid out in month 12 and month 24, if required. The following summarizes the preliminary estimated fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands): Preliminary Estimate of Acquisition Date Fair Value Cash $ 2,655 Accounts receivable, net 18,449 Prepaid expenses 615 Property, plant and equipment 3,161 Deferred tax assets, net 583 Customer relationships 10,500 Goodwill 20,330 $ 56,293 Accounts payable $ 1,199 Accrued employee compensation and benefits 2,418 Accrued expenses 2,597 Other 1,678 $ 7,892 Total purchase price $ 48,401 The estimates of fair value of identifiable assets acquired and liabilities assumed are preliminary, pending finalization of a valuation, thus are subject to revisions that may result in adjustments to the values presented above. The Atelka customer relationships will be amortized over a useful life of 12 years. The goodwill recognized from the Atelka acquisition is estimated to be attributable, but not limited to, the acquired work force and expected synergies with CMS. None of the tax basis of the acquired intangibles and goodwill will be deductible for income tax purposes. The acquired goodwill and the operating results of Atelka are reported within the CMS segment from the date of acquisition. rogenSi In the third quarter of 2014, as an addition to the Customer Strategy Services (“CSS”) segment, the Company acquired substantially all operating assets of rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company. The total potential purchase price was $34.4 million, subject to certain working capital adjustments, and consisted of $18.1 million in cash at closing and an estimated $14.5 million in three earn-out payments, contingent on the acquired companies and TeleTech’s CSS segment achieving certain agreed earnings before interest, taxes, depreciation and amortization (“EBITDA”) targets, as defined in the sale and purchase agreement. Additionally, the estimated purchase price included a $1.8 million hold-back payment for contingencies as defined in the sale and purchase agreement which was paid in the first quarter of 2016. The total contingent consideration possible per the sale and purchase agreement ranged from zero to $17.6 million and the earn-out payments were payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively. As of December 31, 2016, the contingent consideration has been finalized and a total of $12.0 million was earned and paid. The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year. As of the acquisition date, the fair value of the contingent consideration was approximately $14.5 million. During the fourth quarter of 2014, the third quarter of 2015, the fourth quarter of 2015, and the third quarter of 2016, the Company recorded fair value adjustments of the contingent consideration of $0.5 million, $0.8 million, $(0.3) million, and $(4.3) million, respectively, based on revised estimates noting higher or lower probability of exceeding the EBITDA targets (see Note 7). As of September 30, 2016, the fair value of the remaining contingent consideration was reduced from $4.3 million to zero given the remote possibility of achieving targeted EBITDA for 2016. As of December 31, 2016, the payment was finalized at a value of zero and thus no additional expense was required. Assets and Liabilities Held for Sale During the third quarter of 2016, the Company determined that one business unit from the Customer Growth Services (“CGS”) segment and one business unit from the Customer Strategy Services (“CSS”) segment would be divested from the Company’s operations. These business units met the criteria to be classified as held for sale. The Company had engaged a broker for one of the business units and is assessing potential buyers for both business units. The Company anticipates the transactions will be finalized during the next three to six months. The Company has taken into consideration the discounted cash flow models, management input based on early discussions with brokers and potential buyers, and third party evidence from similar transactions to complete the fair value analysis as there has not been a selling price determined at this point for either unit. For the two business units in CGS and CSS losses of $2.6 million and $2.7 million, respectively, were recorded as of September 30, 2016 in Loss on assets held for sale in the Consolidated Statements of Comprehensive Income (Loss). As of June 30, 2017, for the business unit in CSS, this loss continues to be the best estimate and no additional charge has been recorded. For the business unit in CGS, based on further discussion and initial offers, management has determined that the estimated selling price assumed should be revised. Based on this and further analysis, an additional $3.2 million loss was recorded as of June 30, 2017 and included in Loss on assets held for sale in the Consolidated Statements of Comprehensive Income (Loss). The following table presents information related to the major components of assets and liabilities that were classified as held for sale in the Consolidated Balance Sheet as of June 30, 2017. As of June 30, 2017 Cash $ — Accounts receivable, net 8,179 Allowance for doubtful accounts (51) Other assets 617 Property, plant and equipment 1,010 Deferred tax assets, net — Customer relationships 3,888 Goodwill 3,033 Other intangible assets 771 Allowance for reduction of assets held for sale (8,478) Total assets $ 8,969 Accounts payable $ 668 Accrued employee compensation and benefits 754 Accrued expenses 272 Other 214 Total liabilities $ 1,908 Investments CaféX In the first quarter of 2015, the Company invested $9.0 million in CafeX Communications, Inc. (“CaféX”) through the purchase of a portion of the Series B Preferred Stock of CaféX. CaféX is a provider of omni-channel web-based real time communication (WebRTC) solutions that enhance mobile applications and websites with in-app video communication and screen share technology to increase customer satisfaction and enterprise efficiency. TeleTech has deployed the CaféX technology as part of the TeleTech customer experience offerings within the CMS business segment and as part of its Humanify platform. At December 31, 2015, the Company owned 17.2% of the total equity of CaféX. During the fourth quarter of 2016, the Company invested an additional $4.3 million to purchase a portion of the Series C Preferred Stock; $3.2 million was paid in the fourth quarter of 2016 and $1.1 million was paid in the first quarter of 2017. At June 30, 2017, the Company owns 17.2% of the total equity of CaféX. The investment is accounted for under the cost method of accounting. The Company evaluates its investments for possible other-than-temporary impairment at least annually or whenever events or changes in circumstances indicate that the carrying amount of such assets may not be recoverable. The Company tested the investment in CaféX for impairment and concluded that the investment was not impaired at June 30, 2017 or December 31, 2016. Divestitures Technology Solutions Group (“TSG”) Effective June 30, 2017, the Company sold the Technology Solutions Group to SKC Communication Products, LLC for an upfront payment of $250 thousand and future contingent royalty payments over the next 3 years. TSG had been included in the CTS segment. During the second quarter of 2017, a $30 thousand gain, which included the write-off of $0.7 million of goodwill, was recorded and included in the Consolidated Statements of Comprehensive Income (Loss).

SEGMENT INFORMATION

SEGMENT INFORMATION	6 Months Ended
	Jun. 30, 2017
SEGMENT INFORMATION [ABSTRACT]
SEGMENT INFORMATION	(3) SEGMENT INFORMATION The Company reports the following four segments: · the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment; · the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services; · the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and · the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management. The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated. The following tables present certain financial data by segment (in thousands): Three Months Ended June 30, 2017 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 269,056 $ — $ 269,056 $ 13,146 $ 14,075 Customer Growth Services 32,403 — 32,403 754 2,321 Customer Technology Services 34,829 (31) 34,798 1,793 3,819 Customer Strategy Services 17,172 — 17,172 565 1,374 Total $ 353,460 $ (31) $ 353,429 $ 16,258 $ 21,589 Three Months Ended June 30, 2016 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 212,886 $ (79) $ 212,807 $ 11,879 $ 8,339 Customer Growth Services 36,893 — 36,893 1,639 3,482 Customer Technology Services 37,479 (129) 37,350 2,855 3,376 Customer Strategy Services 18,055 — 18,055 848 1,031 Total $ 305,313 $ (208) $ 305,105 $ 17,221 $ 16,228 Six Months Ended June 30, 2017 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 521,154 $ (19) $ 521,135 $ 24,388 $ 34,671 Customer Growth Services 66,061 — 66,061 1,532 4,731 Customer Technology Services 70,679 (188) 70,491 3,605 6,876 Customer Strategy Services 34,019 — 34,019 1,233 1,801 Total $ 691,913 $ (207) $ 691,706 $ 30,758 $ 48,079 Six Months Ended June 30, 2016 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 440,905 $ (177) $ 440,728 $ 24,133 $ 23,934 Customer Growth Services 70,412 — 70,412 3,382 3,977 Customer Technology Services 72,849 (231) 72,618 5,730 6,156 Customer Strategy Services 33,757 — 33,757 1,705 (86) Total $ 617,923 $ (408) $ 617,515 $ 34,950 $ 33,981 Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Capital Expenditures Customer Management Services $ 15,390 $ 9,260 $ 23,969 $ 21,238 Customer Growth Services 242 1,984 362 3,171 Customer Technology Services 1,645 1,280 4,845 3,013 Customer Strategy Services 277 270 413 321 Total $ 17,554 $ 12,794 $ 29,589 $ 27,743 June 30, 2017 December 31, 2016 Total Assets Customer Management Services $ 698,333 $ 585,679 Customer Growth Services 60,480 71,540 Customer Technology Services 102,302 115,537 Customer Strategy Services 69,008 73,548 Total $ 930,123 $ 846,304 June 30, 2017 December 31, 2016 Goodwill Customer Management Services $ 79,927 $ 42,589 Customer Growth Services 24,439 24,439 Customer Technology Services 40,839 41,500 Customer Strategy Services 21,669 21,120 Total $ 166,874 $ 129,648 The following table presents revenue based upon the geographic location where the services are provided (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2017 2016 2017 2016 Revenue United States $ 194,209 $ 166,249 $ 372,641 $ 340,827 Philippines 85,847 84,910 171,422 169,204 Latin America 31,823 29,164 64,940 59,322 Canada 18,466 892 37,098 2,129 Europe / Middle East / Africa 15,253 17,004 30,663 33,497 Asia Pacific 7,831 6,886 14,942 12,536 Total $ 353,429 $ 305,105 $ 691,706 $ 617,515

SIGNIFICANT CLIENTS AND OTHER C

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	6 Months Ended
	Jun. 30, 2017
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	(4) SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS The Company had no clients that contributed in excess of 10% of total revenue for the six months ended June 30, 2017. The Company had one client that contributed in excess of 10% of total revenue for the six months ended June 30, 3016. This client operates in the communications industry and is included in the CMS segment. This client contributed 9.6% and 10.2% of total revenue for the six months ended June 30, 2017 and 2016, respectively. The Company does have several other clients with revenue exceeding $100 million annually and the loss of one or more of these clients could have a material adverse effect on the Company’s business, operating results, or financial condition. To limit the Company’s credit risk with its clients, management performs periodic credit evaluations, maintains allowances for uncollectible accounts and may require pre-payment for services from certain clients. Based on currently available information, management does not believe significant credit risk existed as of June 30, 2017.

GOODWILL

GOODWILL	6 Months Ended
	Jun. 30, 2017
GOODWILL [ABSTRACT]
GOODWILL.	(5) GOODWILL AND OTHER INTANGIBLE ASSETS Goodwill consisted of the following (in thousands): Effect of December 31, Acquisitions / Foreign June 30, 2016 Adjustments Impairments Currency 2017 Customer Management Services $ 42,589 $ 36,221 $ — $ 1,117 $ 79,927 Customer Growth Services 24,439 — — — 24,439 Customer Technology Services 41,500 (661) — — 40,839 Customer Strategy Services 21,120 — — 549 21,669 Total $ 129,648 $ 35,560 $ — $ 1,666 $ 166,874 The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist. During the quarter ended June 30, 2017, the Company assessed whether any such indicators of impairment existed and concluded there were none.

FAIR VALUE

FAIR VALUE	6 Months Ended
	Jun. 30, 2017
FAIR VALUE [Abstract]
FAIR VALUE	(7) FAIR VALUE The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows: Level 1 — Quoted prices in active markets for identical assets or liabilities. Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data. Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs. The following presents information as of June 30, 2017 and December 31, 2016 for the Company’s assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value. Accounts Receivable and Payable - The amounts recorded in the accompanying balance sheets approximate fair value because of their short-term nature. Investments – The Company measures investments, including cost and equity method investments, at fair value on a nonrecurring basis when they are deemed to be other-than-temporarily impaired. The fair values of these investments are determined based on valuation techniques using the best information available, and may include market observable inputs, and discounted cash flow projections. An impairment charge is recorded when the cost of the investment exceeds its fair value and this condition is determined to be other-than-temporary. As of June 30, 2017, the investment in CaféX Communication, Inc., which consists of the Company’s first quarter 2015 $9.0 million investment, the fourth quarter 2016 $3.2 million investment and the first quarter 2017 $1.1 million investment, is recorded at $13.3 million which approximates fair value. Debt - The Company’s debt consists primarily of the Company’s Credit Agreement, which permits floating-rate borrowings based upon the current Prime Rate or LIBOR plus a credit spread as determined by the Company’s leverage ratio calculation (as defined in the Credit Agreement). As of June 30, 2017 and December 31, 2016, the Company had $257.0 million and $217.3 million, respectively, of borrowings outstanding under the Credit Agreement. During the second quarter of 2017 outstanding borrowings accrued interest at an average rate of 2.1% per annum, excluding unused commitment fees. The amounts recorded in the accompanying Balance Sheets approximate fair value due to the variable nature of the debt based on Level 2 inputs. Derivatives - Net derivative assets (liabilities) are measured at fair value on a recurring basis. The portfolio is valued using models based on market observable inputs, including both forward and spot foreign exchange rates, interest rates, implied volatility, and counterparty credit risk, including the ability of each party to execute its obligations under the contract. As of June 30, 2017, credit risk did not materially change the fair value of the Company’s derivative contracts. The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of June 30, 2017 and December 31, 2016 (in thousands): As of June 30, 2017 Fair Value Measurements Using Quoted Prices in Significant Active Markets Other Significant for Identical Observable Unobservable Assets Inputs Inputs (Level 1) (Level 2) (Level 3) At Fair Value Cash flow hedges $ — $ (32,693) $ — $ (32,693) Interest rate swaps — — — — Fair value hedges — 171 — 171 Total net derivative asset (liability) $ — $ (32,522) $ — $ (32,522) As of December 31, 2016 Fair Value Measurements Using Quoted Prices in Significant Active Markets Other Significant for Identical Observable Unobservable Assets Inputs Inputs (Level 1) (Level 2) (Level 3) At Fair Value Cash flow hedges $ — $ (54,039) $ — $ (54,039) Interest rate swaps — (147) — (147) Fair value hedges — 740 — 740 Total net derivative asset (liability) $ — $ (53,446) $ — $ (53,446) The following is a summary of the Company’s fair value measurements as of June 30, 2017 and December 31, 2016 (in thousands): As of June 30, 2017 Fair Value Measurements Using Quoted Prices in Significant Active Markets for Significant Other Unobservable Identical Assets Observable Inputs Inputs (Level 1) (Level 2) (Level 3) Assets Derivative instruments, net $ — $ — $ — Total assets $ — $ — $ — Liabilities Deferred compensation plan liability $ — $ (11,694) $ — Derivative instruments, net — (32,522) — Contingent consideration — — (1,393) Total liabilities $ — $ (44,216) $ (1,393) As of December 31, 2016 Fair Value Measurements Using Quoted Prices in Significant Active Markets for Significant Other Unobservable Identical Assets Observable Inputs Inputs (Level 1) (Level 2) (Level 3) Assets Derivative instruments, net $ — $ — $ — Total assets $ — $ — $ — Liabilities Deferred compensation plan liability $ — $ (10,841) $ — Derivative instruments, net — (53,446) — Contingent consideration — — (1,808) Total liabilities $ — $ (64,287) $ (1,808) Deferred Compensation Plan — The Company maintains a non-qualified deferred compensation plan structured as a Rabbi trust for certain eligible employees. Participants in the deferred compensation plan select from a menu of phantom investment options for their deferral dollars offered by the Company each year, which are based upon changes in value of complementary, defined market investments. The deferred compensation liability represents the combined values of market investments against which participant accounts are tracked. Contingent Consideration — The Company recorded contingent consideration related to the acquisitions of rogenSi and Atelka. These contingent payables were recognized at fair value using a discounted cash flow approach and a discount rate of 4.6% and 0%, respectively. The discount rates vary dependent on the specific risks of each acquisition including the country of operation, the nature of services and complexity of the acquired business, and other similar factors. These measurements were based on significant inputs not observable in the market. The Company recorded interest expense each period using the effective interest method until the future value of these contingent payables reached their expected future value. Interest expense related to all recorded contingent payables is included in Interest expense in the Consolidated Statements of Comprehensive Income (Loss). The Company recorded contingent consideration related to a revenue servicing agreement with Welltok in the fourth quarter of 2016, in which a maximum of $1.25 million will be paid over eight quarters based on the dollar value of revenue earned by the Company. The contingent payable was recognized at fair value of $1.25 million as of December 31, 2016. As required, the first payment of $435 thousand was completed during the second quarter of 2017. A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands): Imputed December 31, Interest / June 30, 2016 Acquisitions Payments Adjustments 2017 Welltok $ 1,250 $ — $ (435) $ — $ 815 Atelka 558 — — 20 578 Total $ 1,808 $ — $ (435) $ 20 $ 1,393

INCOME TAXES

INCOME TAXES	6 Months Ended
	Jun. 30, 2017
INCOME TAXES [ABSTRACT]
INCOME TAXES	(8) INCOME TAXES The Company accounts for income taxes in accordance with the accounting literature for income taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized. In accordance with ASC 740, the Company recorded a liability during the first quarter of 2016 of $1.1 million, inclusive of penalties and interest, for uncertain tax positions. See Note 1 for further information on this item. During the second quarter of 2016, $0.3 million of liability was released due to the closing of a statute of limitations. During the third quarter of 2016, $0.8 million of liability was released due to the favorable outcome of communications with a revenue authority related to site compliance for locations with tax advantaged status. During the third quarter of 2016, $0.5 million of liability was released due to the closing of a statute of limitations. As of June 30, 2017, the Company had $33.0 million of gross deferred tax assets (after a $9.8 million valuation allowance) and net deferred tax assets (after deferred tax liabilities) of $32.9 million related to the U.S. and international tax jurisdictions whose recoverability is dependent upon future profitability. The effective tax rate for the three and six months ended June 30, 2017 was 9.2% and 16.3%, respectively. The effective tax rate for the three and six months ended June 30, 2016 was 19.1% and 23.4%, respectively. The Company’s U.S. income tax returns filed for the tax years ending December 31, 2013 to present remain open tax years. The Company has been notified of the intent to audit, or is currently under audit of, income taxes for rogenSi in Hong Kong for the tax year 2014, Canada for tax years 2009 and 2010, the state of Michigan in the United States for tax years 2012 through 2015, for the Philippines branch for tax year 2015 and in Belgium for tax years 2014 and 2015. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company’s Consolidated Financial Statements. During the second quarter of 2016, the Company successfully closed the audit in the U.S. for the acquired entity Technology Solutions Group for the tax year 2012 (prior to acquisition) with no changes. The Company also closed in the fourth quarter of 2016 the audit in New Zealand for tax years 2013 and 2014 with no changes. The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2011 and 2020. The aggregate effect on income tax expense for the three months ended June 30, 2017 and 2016 was approximately $2.9 million and $3.4 million, respectively, which had a favorable impact on diluted net income per share of $0.06 and $0.07, respectively. The aggregate effect on income tax expense for the six months ended June 30, 2017 and 2016 was approximately $6.0 million and $6.0 million, respectively, which had a favorable impact on diluted net income per share of $0.13 and $0.12, respectively.

RESTRUCTURING CHARGES AND IMPAI

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES	6 Months Ended
	Jun. 30, 2017
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES	(9) RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT LOSSES Restructuring Charges During the three and six months ended June 30, 2017 and 2016, the Company continued restructuring activities primarily associated with reductions in the Company’s capacity, workforce and related management in several of the segments to better align the capacity and workforce with current business needs. During the three months ended June 30, 2017, several restructuring activities were completed regarding the purchase of Connextions (see Note 2). Several of the delivery centers that were included in the purchase will be closed over the next few quarters and in conjunction with this a $1.7 million severance accrual has been recorded as of June 30, 2017 and these charges are included in the income statement for the quarter. A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2017 and 2016, respectively, is as follows (in thousands): Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Reduction in force Customer Management Services $ 1,797 $ (92) $ 1,761 $ (4) Customer Growth Services — — — — Customer Technology Services 14 10 93 10 Customer Strategy Services — 10 — 10 Total $ 1,811 $ (72) $ 1,854 $ 16 Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Facility exit and other charges Customer Management Services $ — $ 153 $ 42 $ 153 Customer Growth Services — — — — Customer Technology Services — 33 84 33 Customer Strategy Services — — — — Total $ — $ 186 $ 126 $ 186 A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands): Reduction Facility Exit and in Force Other Charges Total Balance as of December 31, 2016 $ 1,468 $ 98 $ 1,566 Expense 1,917 126 2,043 Payments (693) (196) (889) Change due to foreign currency (1) — (1) Change in estimates (62) — (62) Balance as of June 30, 2017 $ 2,629 $ 28 $ 2,657 The remaining restructuring and other accruals are expected to be paid or extinguished during the next twelve months and are all classified as current liabilities within Other accrued expenses in the Consolidated Balance Sheets. Integration Charges During the three months ended June 30, 2017, as a result of the Connextions acquisition, certain integration activities were completed and $1.8 million of additional expenses were incurred and paid. These integration activities included the hiring, licensing and training of a group of employees at new delivery centers as two of the acquired centers will be closed during the third quarter of 2017. The Company has also incurred significant expenses related to the integration of the IT systems and paid duplicative software costs for several areas during the transition period. Impairment Losses During each of the periods presented, the Company evaluated the recoverability of its leasehold improvement assets at certain customer engagement centers. An asset is considered to be impaired when the anticipated undiscounted future cash flows of its asset group are estimated to be less than the asset group’s carrying value. The amount of impairment recognized is the difference between the carrying value of the asset group and its fair value. To determine fair value, the Company used Level 3 inputs in its discounted cash flows analysis. Assumptions included the amount and timing of estimated future cash flows and assumed discount rates. During the three and six months ended June 30, 2017 and 2016, the Company recognized no losses related to leasehold improvement assets.

COMMITMENTS AND CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	6 Months Ended
	Jun. 30, 2017
COMMITMENTS AND CONTINGENCIES [Abstract]
COMMITMENTS AND CONTINGENCIES	(10) COMMITMENTS AND CONTINGENCIES Credit Facility On February 11, 2016, the Company entered into a First Amendment to our June 3, 2013 Amended and Restated Credit Agreement and Amended and Restated Security Agreement (collectively the “Credit Agreement”) for a senior secured revolving credit facility (the “Credit Facility”) with a syndicate of lenders led by Wells Fargo Bank, National Association. The Credit Agreement provides for a secured revolving credit facility that matures on February 11, 2021 with an initial maximum aggregate commitment of $900.0 million, and an accordion feature of up to $1.2 billion in the aggregate, if certain conditions are satisfied. Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo’s prime rate, (ii) one half of 1% in excess of the federal funds effective rate, and (iii) 1.25% in excess of the one month London Interbank Offered Rate (“LIBOR”); plus in each case a margin of 0% to 0.75% based on the Company’s net leverage ratio. Eurodollar loans bear interest at LIBOR plus a margin of 1.0% to 1.75% based on the Company’s net leverage ratio. Alternate currency loans bear interest at rates applicable to their respective currencies. Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans. The Credit Facility commitment fees are payable to the lenders in an amount equal to the unused portion of the Credit Facility at a rate of 0.125% to 0.250% based on the Company’s net leverage ratio. The Company is obligated to maintain a maximum net leverage ratio of 3.25 to 1.00, and a minimum interest coverage ratio of 2.50 to 1.00. The Company primarily utilizes its Credit Agreement to fund working capital, general operations, stock repurchases, dividends and other strategic activities, such as the acquisitions described in Note 2. As of June 30, 2017 and December 31, 2016, the Company had borrowings of $257.0 million and $217.3 million, respectively, under its Credit Agreement, and its average daily utilization was $455.4 million and $342.2 million for the six months ended June 30, 2017 and 2016, respectively. Based on the current level of availability based on the covenant calculations, the Company’s remaining borrowing capacity was approximately $385 million as of June 30, 2017. As of June 30, 2017, the Company was in compliance with all covenants and conditions under its Credit Agreement. Letters of Credit As of June 30, 2017, outstanding letters of credit under the Credit Agreement totaled $3.9 million and primarily guaranteed workers’ compensation and other insurance related obligations. As of June 30, 2017, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $7.2 million. Legal Proceedings From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and reasonably estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time. Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company’s financial position, cash flows or results of operations.

NONCONTROLLING INTEREST

NONCONTROLLING INTEREST	6 Months Ended
	Jun. 30, 2017
NONCONTROLLING INTEREST [Abstract]
Noncontrollling Interest	(11) NONCONTROLLING INTEREST The following table reconciles equity attributable to noncontrolling interest (in thousands): Six Months Ended June 30, 2017 2016 Noncontrolling interest, January 1 $ 6,981 $ 7,201 Net income attributable to noncontrolling interest 2,022 1,606 Dividends distributed to noncontrolling interest (1,800) (1,710) Foreign currency translation adjustments 232 (74) Other — 10 Equity-based compensation expense (291) 69 Noncontrolling interest, June 30 $ 7,144 $ 7,102

MANDATORILY REDEEMABLE NONCONTR

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST	6 Months Ended
	Jun. 30, 2017
Mandatorily Redeemable Noncontrolling Interest [Abstract]
Mandatorily Redeemable Noncontrolling Interest	(12) MANDATORILY REDEEMABLE NONCONTROLLING INTEREST The Company held an 80% interest in iKnowtion until January 1, 2016 when the additional 20% was purchased. In the event iKnowtion met certain EBITDA targets for calendar year 2015, the purchase and sale agreement required TeleTech to purchase the remaining 20% interest in iKnowtion in 2016 for an amount equal to a multiple of iKnowtion’s 2015 EBITDA as defined in the purchase and sale agreement. These terms represented a contingent redemption feature which the Company determined was probable of being achieved. Based on final EBITDA for 2015, the payment for the remaining 20% was completed in April 2016 for the value shown in the table below in accordance with the purchase and sale agreement. The Company recorded the mandatorily redeemable noncontrolling interest at the redemption value based on the corresponding EBITDA multiples as prescribed in the purchase and sale agreement at the end of each reporting period. At the end of each reporting period the changes in the redemption value were recorded in retained earnings. Since the EBITDA multiples as defined in the purchase and sale agreement were below the current market multiple, the Company determined that there was no preferential treatment to the noncontrolling interest shareholders resulting in no impact to earnings per share. A rollforward of the mandatorily redeemable noncontrolling interest is included in the table below (in thousands). Six Months Ended June 30, 2017 2016 Mandatorily redeemable noncontrolling interest, January 1 $ — $ 4,131 Net income attributable to mandatorily redeemable noncontrolling interest — — Working capital distributed to mandatorily redeemable noncontrolling interest — (492) Change in redemption value — 466 Purchase of mandatorily redeemable noncontrolling interest — (4,105) Mandatorily redeemable noncontrolling interest, June 30 $ — $ —

ACCUMULATED OTHER COMPREHENSIVE

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	6 Months Ended
	Jun. 30, 2017
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	(13) ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands): Foreign Currency Derivative Translation Valuation, Net Other, Net Adjustment of Tax of Tax Totals Accumulated other comprehensive income (loss) at December 31, 2015 $ (71,196) $ (26,885) $ (3,284) $ (101,365) Other comprehensive income (loss) before reclassifications 546 8,887 804 10,237 Amounts reclassified from accumulated other comprehensive income (loss) — (7,010) (404) (7,414) Net current period other comprehensive income (loss) 546 1,877 400 2,823 Accumulated other comprehensive income (loss) at June 30, 2016 $ (70,650) $ (25,008) $ (2,884) $ (98,542) Accumulated other comprehensive income (loss) at December 31, 2016 $ (92,008) $ (32,393) $ (2,563) $ (126,964) Other comprehensive income (loss) before reclassifications 9,335 19,768 494 29,597 Amounts reclassified from accumulated other comprehensive income (loss) — (7,105) (235) (7,340) Net current period other comprehensive income (loss) 9,335 12,663 259 22,257 Accumulated other comprehensive income (loss) at June 30, 2017 $ (82,673) $ (19,730) $ (2,304) $ (104,707) The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands): Statement of For the Three Months Ended June 30, Comprehensive Income 2017 2016 (Loss) Classification Derivative valuation Gain (loss) on foreign currency forward exchange contracts $ (5,091) $ (5,860) Revenue Loss on interest rate swaps (26) (102) Interest expense Tax effect 2,148 2,505 Provision for income taxes $ (2,969) $ (3,457) Net income (loss) Other Actuarial loss on defined benefit plan $ (130) $ (224) Cost of services Tax effect 13 22 Provision for income taxes $ (117) $ (202) Net income (loss) Statement of For the Six Months Ended June 30, Comprehensive Income 2017 2016 (Loss) Classification Derivative valuation Gain (loss) on foreign currency forward exchange contracts $ (11,897) $ (11,757) Revenue Loss on interest rate swaps (115) (331) Interest expense Tax effect 4,907 5,078 Provision for income taxes $ (7,105) $ (7,010) Net income (loss) Other Actuarial loss on defined benefit plan $ (261) $ (448) Cost of services Tax effect 26 44 Provision for income taxes $ (235) $ (404) Net income (loss)

NET INCOME PER SHARE

NET INCOME PER SHARE	6 Months Ended
	Jun. 30, 2017
NET INCOME PER SHARE [Abstract]
NET INCOME PER SHARE	(14) NET INCOME PER SHARE The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2017 2016 2017 2016 Shares used in basic earnings per share calculation 45,662 47,873 45,805 48,120 Effect of dilutive securities: Stock options 11 10 6 14 Restricted stock units 460 324 395 335 Performance-based restricted stock units 17 14 18 14 Total effects of dilutive securities 488 348 419 363 Shares used in dilutive earnings per share calculation 46,150 48,221 46,224 48,483 For the three months ended June 30, 2017 and 2016, options to purchase 0.0 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti-dilutive. For the six months ended June 30, 2017 and 2016, options to purchase 0.0 million and 0.1 million shares of common stock, respectively, were outstanding, but not included in the computation of diluted net income per share because the exercise price exceeded the value of the shares and the effect would have been anti-dilutive. For the three months ended June 30, 2017 and 2016, restricted stock units (“RSUs”) of 0.0 million and 0.1 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive. For the six months ended June 30, 2017 and 2016, RSUs of 0.0 million and 0.2 million, respectively, were outstanding, but not included in the computation of diluted net income per share because the effect would have been anti-dilutive.

EMPLOYEE COMPENSATION PLANS

EMPLOYEE COMPENSATION PLANS	6 Months Ended
	Jun. 30, 2017
EMPLOYEE COMPENSATION PLANS [Abstract]
EMPLOYEE COMPENSATION PLANS	(15) EQUITY-BASED COMPENSATION PLANS All equity-based awards to employees are recognized in the Consolidated Statements of Comprehensive Income (Loss) at the fair value of the award on the grant date. During the three and six months ended June 30, 2017 and 2016, the Company recognized total compensation expense of $2.8 million and $4.8 million and $1.8 million and $4.6 million, respectively. Of the total compensation expense, $1.0 million and $1.5 million was recognized in Cost of services and $1.8 million and $3.4 million was recognized in Selling, general and administrative during the three and six months ended June 30, 2017. During the three and six months ended June 30, 2016, the Company recognized compensation expense of $0.6 million and $1.3 million in Cost of services and $1.2 million and $3.3 million in Selling, general and administrative, respectively. Restricted Stock Unit Grants During the six months ended June 30, 2017 and 2016, the Company granted 696,093 and 91,405 RSUs, respectively, to new and existing employees, which vest in equal installments over four or five years. The Company recognized compensation expense related to RSUs of $2.8 million and $5.1 million for the three and six months ended June 30, 2017, respectively. The Company recognized compensation expense related to RSUs of $1.8 million and $4.6 million for the three and six months ended June 30, 2016, respectively. As of June 30, 2017, there was approximately $27.2 million of total unrecognized compensation cost (including the impact of expected forfeitures) related to RSUs granted under the Company’s equity plans. Stock Options The Company recognized compensation expense related to subsidiary performance options of zero and $(0.3) million for the three and six months ended June 30, 2017, respectively. The option benefit for 2017 resulted from the Company concluding that the performance targets of the subsidiary will not be achieved.

RELATED PARTY TRANSACTIONS

RELATED PARTY TRANSACTIONS	6 Months Ended
	Jun. 30, 2017
RELATED PARTY TRANSACTIONS [ABSTRACT]
RELATED PARTY TRANSACTIONS	(16) RELATED PARTY The Company entered into an agreement under which Avion, LLC (“Avion”) and Airmax LLC (“Airmax”) provide certain aviation flight services as requested by the Company. Such services include the use of an aircraft and flight crew. Kenneth D. Tuchman, Chairman and Chief Executive Officer of the Company, has a direct 100% beneficial ownership interest in Avion and Airmax. During the six months ended June 30, 2017 and 2016, the Company expensed $0.4 million and $0.5 million, respectively, to Avion and Airmax for services provided to the Company. There was $100 thousand in payments due and outstanding to Avion and Airmax as of June 30, 2017. During 2014, the Company entered into a vendor contract with Convercent Inc. to provide learning management and web and telephony based global helpline solutions. This contract was renewed, after an arms-length market pricing review, in the fourth quarter of 2016. The majority owner of Convercent is a company which is owned and controlled by Kenneth D. Tuchman, Chairman and Chief Executive Officer of the Company. During the six months ended June 30, 2017 and 2016, the Company paid $30 thousand and $50 thousand, respectively. During 2015, the Company entered into a contract to purchase software from CaféX, which is a company that TeleTech holds a 17.2% equity investment in. During the fourth quarter of 2016, and the second quarter of 2017, the Company purchased $0.25 million and $0.6 million, respectively, of software from CaféX. See Note 2 for further information regarding this investment.

OVERVIEW AND SUMMARY OF SIGNIFI

OVERVIEW AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (POLICIES)	6 Months Ended
	Jun. 30, 2017
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
Overview	Summary of Business TeleTech Holdings, Inc. and its subsidiaries (“TeleTech” or the “Company”) is a leading global provider of technology enabled customer experience services. The Company helps leading brands improve customer experiences and operational effectiveness through a unique combination of technological innovation and operational expertise. The Company’s portfolio of solutions includes consulting, technology, operations and analytics to enable a seamless customer experience across every interaction channel and phase of the customer lifecycle. TeleTech’s 48,000 employees serve clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, retail, technology, transportation and travel industries across all the segments and via operations in the U.S., Australia, Belgium, Brazil, Bulgaria, Canada, China, Costa Rica, Germany, Hong Kong, Ireland, Lebanon, Macedonia, Mexico, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, Turkey, the United Arab Emirates, and the United Kingdom.
Basis Of Presentation	Basis of Presentation The Consolidated Financial Statements are comprised of the accounts of TeleTech, its wholly owned subsidiaries, and its 55% equity owned subsidiary Percepta, LLC. All intercompany balances and transactions have been eliminated in consolidation. The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2017. During the three months ended March 31, 2016, the Company recorded an additional tax expense of $1.1 million that should have been recorded in prior periods related to operations by an entity outside its country of incorporation. The total amount of $1.1 million should have been recorded as additional expense in the amount of $180 thousand in 2011, $123 thousand in 2012, $137 thousand in 2013, $358 thousand in 2014 and $301 thousand in 2015. The Company has evaluated the impact of this adjustment and concluded that the adjustment was not material to the previously issued consolidated financial statements. These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated Financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2016.
Use of Estimates	Use of Estimates The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, self-insurance reserves, litigation reserves, restructuring reserves, allowance for doubtful accounts, contingent consideration, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
Recently Issued Accounting Pronouncements	Recently Issued Accounting Pronouncements In May 2014, the FASB issued ASU 2014-09, “ Revenue from Contracts with Customers ”. ASU 2014-09 provides new guidance related to how an entity should recognize revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services. In addition, ASU 2014-09 specifies new accounting for costs associated with obtaining or fulfilling contracts with customers and expands the required disclosures related to revenue and cash flows from contracts with customers. While ASU-2014-09 was originally effective for fiscal years and interim periods within those years beginning after December 15, 2016, in August 2015, the FASB issued ASU 2015-14, “Deferral of Effective Date”, deferring the effective date by one year, to be effective for fiscal years, and interim periods within those years, beginning after December 15, 2017. Earlier adoption is permitted only as of annual reporting periods beginning after December 15, 2016, including interim reporting periods within that reporting period. ASU 2014-09 can be adopted either retrospectively to each prior reporting period presented or as a cumulative-effect adjustment as of the date of adoption, with early application not permitted. In June 2017, FASB issued ASU 2017-10, “Service Concession Arrangements”, which will be adopted along with the ASU 2014-09 guidance. The Company has assigned a project manager and team, has selected an external consulting company to assist through the project, is working through the project assessment phase, and is determining its implementation approach. As the Company has not yet completed the assessment, the Company has not made any conclusions regarding the potential impact to the financials. In February 2016, the FASB issued ASU 2016-02, “ Leases ”, which amends the existing accounting standards for lease accounting, including requiring lessees to recognize most leases on their balance sheets related to the rights and obligations created by those leases and making targeted changes to lessor accounting. The ASU also requires new disclosures regarding the amounts, timing, and uncertainty of cash flows arising from leases. The ASU is effective for interim and annual periods beginning on or after December 15, 2018 and early adoption is permitted. The new leases standard requires a modified retrospective transition approach for all leases existing at, or entered into after, the date of initial application, with an option to use certain transition relief. The Company is currently assessing the impact on the consolidated financial statements and related disclosures, evaluating software solutions and other tracking methods, and determining the implementation timeline. In March 2016, the FASB issued ASU 2016-09, “ Compensation – Stock Compensation: Improvements to Employee Share-Based Payment Accounting ”, which amends the existing accounting standards related to stock-based compensation. The ASU simplifies several aspects of accounting for share-based payment transactions, including the accounting for income taxes, forfeitures, statutory tax withholding requirements, as well as classification in the statement of cash flows. The ASU is effective for interim and annual periods beginning on or after December 15, 2016. Beginning with the first quarter of 2017, the Company has adopted the new guidance as applicable and this adoption did not have a material impact on its financial position, results of operation or related disclosures. In August 2016, the FASB issued ASU No. 2016-15, “ Statement of Cash Flows ”. ASU 2016-15 is intended to reduce diversity in practice regarding how certain cash transactions are presented and classified in the Consolidated Statement of Cash Flows by providing guidance on eight specific cash flow issues. The ASU is effective for interim and annual periods beginning on or after December 15, 2017 and early adoption is permitted. The Company is currently assessing the impact on the consolidated statements and related disclosures. In January 2017, the FASB issued ASU No. 2017-04, “Intangibles – Goodwill and Other: Simplifying the Accounting for Goodwill Impairment ”. ASU 2017-04 removes the need to complete Step 2 of any goodwill impairment test that has failed Step 1. The goodwill impairment will now be calculated as the amount by which a reporting unit’s carrying value exceeds its fair value. The ASU is effective for interim and annual periods beginning on or after December 15, 2019 and early adoption is permitted. The Company early adopted this standard as of January 1, 2017

ACQUISITIONS AND DIVESTITURES (

ACQUISITIONS AND DIVESTITURES (TABLES)	6 Months Ended
	Jun. 30, 2017
ACQUISITIONS [ABSTRACT]
Schedule of Assets Acquired and Liabilities Assumed	The following summarizes the preliminary estimated fair values of the indentifiable assets acquired and liabilities assumed as of the acquitision date (in thoudands): Preliminary Estimate of Acquisition Date Fair Value Cash $ — Accounts receivable, net 15,959 Prepaid expenses 241 Other current assets 51 Property, plant and equipment 7,594 Customer relationships 32,500 Goodwill 36,772 $ 93,117 Accounts payable $ 1 Accrued employee compensation and benefits 346 Accrued expenses 386 Deferred tax liabilities 14,273 Deferred revenue 399 $ 15,405 Total purchase price $ 77,712 The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands): Acquisition Date Fair Value Cash $ 2,655 Accounts receivable, net 18,449 Other assets 615 Property, plant and equipment 3,161 Deferred tax assets, net 583 Customer relationships 10,500 Goodwill 20,330 $ 56,293 Accounts payable $ 1,199 Accrued employee compensation and benefits 2,418 Accrued expenses 2,597 Other 1,678 $ 7,892 Total purchase price $ 48,401
Assets and Liabilities Held for Sale	The following table presents information related to the major components of assets and liabilities that were classified as held for sale in the Consolidated Balance Sheet as of June 30, 2017. As of June 30, 2017 Cash $ — Accounts receivable, net 8,179 Allowance for doubtful accounts (51) Other assets 617 Property, plant and equipment 1,010 Deferred tax assets, net — Customer relationships 3,888 Goodwill 3,033 Other intangible assets 771 Allowance for reduction of assets held for sale (8,478) Total assets $ 8,969 Accounts payable $ 668 Accrued employee compensation and benefits 754 Accrued expenses 272 Other 214 Total liabilities $ 1,908

SEGMENT INFORMATION (TABLES)

SEGMENT INFORMATION (TABLES)	6 Months Ended
	Jun. 30, 2017
SEGMENT INFORMATION [ABSTRACT]
Schedule of Segment Selected Financial Data	The following tables present certain financial data by segment (in thousands): Three Months Ended June 30, 2017 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 269,056 $ — $ 269,056 $ 13,146 $ 14,075 Customer Growth Services 32,403 — 32,403 754 2,321 Customer Technology Services 34,829 (31) 34,798 1,793 3,819 Customer Strategy Services 17,172 — 17,172 565 1,374 Total $ 353,460 $ (31) $ 353,429 $ 16,258 $ 21,589 Three Months Ended June 30, 2016 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 212,886 $ (79) $ 212,807 $ 11,879 $ 8,339 Customer Growth Services 36,893 — 36,893 1,639 3,482 Customer Technology Services 37,479 (129) 37,350 2,855 3,376 Customer Strategy Services 18,055 — 18,055 848 1,031 Total $ 305,313 $ (208) $ 305,105 $ 17,221 $ 16,228 Six Months Ended June 30, 2017 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 521,154 $ (19) $ 521,135 $ 24,388 $ 34,671 Customer Growth Services 66,061 — 66,061 1,532 4,731 Customer Technology Services 70,679 (188) 70,491 3,605 6,876 Customer Strategy Services 34,019 — 34,019 1,233 1,801 Total $ 691,913 $ (207) $ 691,706 $ 30,758 $ 48,079 Six Months Ended June 30, 2016 Depreciation Income Gross Intersegment Net & (Loss) from Revenue Sales Revenue Amortization Operations Customer Management Services $ 440,905 $ (177) $ 440,728 $ 24,133 $ 23,934 Customer Growth Services 70,412 — 70,412 3,382 3,977 Customer Technology Services 72,849 (231) 72,618 5,730 6,156 Customer Strategy Services 33,757 — 33,757 1,705 (86) Total $ 617,923 $ (408) $ 617,515 $ 34,950 $ 33,981 Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Capital Expenditures Customer Management Services $ 15,390 $ 9,260 $ 23,969 $ 21,238 Customer Growth Services 242 1,984 362 3,171 Customer Technology Services 1,645 1,280 4,845 3,013 Customer Strategy Services 277 270 413 321 Total $ 17,554 $ 12,794 $ 29,589 $ 27,743 June 30, 2017 December 31, 2016 Total Assets Customer Management Services $ 698,333 $ 585,679 Customer Growth Services 60,480 71,540 Customer Technology Services 102,302 115,537 Customer Strategy Services 69,008 73,548 Total $ 930,123 $ 846,304 June 30, 2017 December 31, 2016 Goodwill Customer Management Services $ 79,927 $ 42,589 Customer Growth Services 24,439 24,439 Customer Technology Services 40,839 41,500 Customer Strategy Services 21,669 21,120 Total $ 166,874 $ 129,648
Schedule of Revenue by Geographic Area	The following table presents revenue based upon the geographic location where the services are provided (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2017 2016 2017 2016 Revenue United States $ 194,209 $ 166,249 $ 372,641 $ 340,827 Philippines 85,847 84,910 171,422 169,204 Latin America 31,823 29,164 64,940 59,322 Canada 18,466 892 37,098 2,129 Europe / Middle East / Africa 15,253 17,004 30,663 33,497 Asia Pacific 7,831 6,886 14,942 12,536 Total $ 353,429 $ 305,105 $ 691,706 $ 617,515

GOODWILL (TABLES)

GOODWILL (TABLES)	6 Months Ended
	Jun. 30, 2017
GOODWILL [ABSTRACT]
Schedule of Goodwill Rollforward	Goodwill consisted of the following (in thousands): Effect of December 31, Acquisitions / Foreign June 30, 2016 Adjustments Impairments Currency 2017 Customer Management Services $ 42,589 $ 36,221 $ — $ 1,117 $ 79,927 Customer Growth Services 24,439 — — — 24,439 Customer Technology Services 41,500 (661) — — 40,839 Customer Strategy Services 21,120 — — 549 21,669 Total $ 129,648 $ 35,560 $ — $ 1,666 $ 166,874

DERIVATIVES (TABLES)

DERIVATIVES (TABLES)	6 Months Ended
	Jun. 30, 2017
DERIVATIVES [ABSTRACT]
Schedule of Cash Flow Hedges OCI Rollforward	The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three and six months ended June 30, 2017 and 2016 (in thousands and net of tax): Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Aggregate unrealized net gain/(loss) at beginning of period $ (24,209) $ (21,406) $ (32,393) $ (26,885) Add: Net gain/(loss) from change in fair value of cash flow hedges 7,448 (145) 19,768 8,887 Less: Net (gain)/loss reclassified to earnings from effective hedges (2,969) (3,457) (7,105) (7,010) Aggregate unrealized net gain/(loss) at end of period $ (19,730) $ (25,008) $ (19,730) $ (25,008)
Schedule of Notional Amounts of Outstanding Cash Flow Hedges	The Company’s foreign exchange cash flow hedging instruments as of June 30, 2017 and December 31, 2016 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts. Local Currency U.S. Dollar % Maturing Contracts Notional Notional in the next Maturing As of June 30, 2017 Amount Amount 12 months Through Philippine Peso 12,065,000 252,775 (1) 30.0 % August 2021 Mexican Peso 1,759,000 106,627 17.2 % May 2021 $ 359,402 Local Currency U.S. Dollar Notional Notional As of December 31, 2016 Amount Amount Philippine Peso 14,315,000 301,134 (1) Mexican Peso 2,089,000 129,375 $ 430,509 (1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on June 30, 2017 and December 31, 2016.
Schedule of Interest Rate Swaps	Contract Contract Notional Variable Rate Fixed Rate Commencement Maturity December 31, 2016 Amount Received Paid Date Date Swap $ 15 million 1 - month LIBOR 3.14 % May 2012 May 2017
Schedule of Derivatives Instruments on Balance Sheet	The Company’s derivatives as of June 30, 2017 and December 31, 2016 were as follows (in thousands): June 30, 2017 Designated Not Designated as Hedging as Hedging Designation: Instruments Instruments Foreign Interest Foreign Derivative contract type: Exchange Rate Exchange Derivative classification: Cash Flow Cash Flow Fair Value Fair value and location of derivative in the Consolidated Balance Sheet: Prepaids and other current assets $ — $ — $ 292 Other long-term assets 446 — — Other current liabilities (17,296) — (121) Other long-term liabilities (15,843) — — Total fair value of derivatives, net $ (32,693) $ — $ 171 December 31, 2016 Designated Not Designated as Hedging as Hedging Designation: Instruments Instruments Foreign Interest Foreign Derivative contract type: Exchange Rate Exchange Derivative classification: Cash Flow Cash Flow Fair Value Fair value and location of derivative in the Consolidated Balance Sheet: Prepaids and other current assets $ 1,178 $ — $ 1,606 Other long-term assets — — — Other current liabilities (23,503) (147) (866) Other long-term liabilities (31,714) — — Total fair value of derivatives, net $ (54,039) $ (147) $ 740
Schedule of Derivative Impact on Statement of Comprehensive Income	The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended June 30, 2017 and 2016 were as follows (in thousands): Three Months Ended June 30, 2017 2016 Designated as Hedging Designated as Hedging Designation: Instruments Instruments Foreign Interest Foreign Interest Derivative contract type: Exchange Rate Exchange Rate Derivative classification: Cash Flow Cash Flow Cash Flow Cash Flow Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax $ (2,953) $ (16) $ (3,399) $ (59) Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion: Revenue $ (5,091) $ — $ (5,860) $ — Interest expense — (26) — (102) Three Months Ended June 30, 2017 2016 Designation: Not Designated as Not Designated as Derivative contract type: Foreign Exchange Foreign Exchange Derivative classification: Forward Contracts Fair Value Forward Contracts Fair Value Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): Costs of services $ — $ — $ — $ — Other income (expense), net $ — $ 416 $ — $ (3,923) The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the six months ended June 30, 2017 and 2016 were as follows (in thousands): Six Months Ended June 30, 2017 2016 Designated as Hedging Designated as Hedging Designation: Instruments Instruments Foreign Interest Foreign Interest Derivative contract type: Exchange Rate Exchange Rate Derivative classification: Cash Flow Cash Flow Cash Flow Cash Flow Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax $ (7,036) $ (69) $ (6,819) $ (192) Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion: Revenue $ (11,897) $ — $ (11,757) $ — Interest expense — (115) — (331) Six Months Ended June 30, 2017 2016 Designation: Not Designated as Hedging Instruments Not Designated as Derivative contract type: Foreign Exchange Foreign Exchange Derivative classification: Forward Contracts Fair Value Forward Contracts Fair Value Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): Costs of services $ — $ — $ — $ — Other income (expense), net $ — $ (360) $ — $ 57

FAIR VALUE (TABLES)

FAIR VALUE (TABLES)	6 Months Ended
	Jun. 30, 2017
FAIR VALUE [Abstract]
Schedule of Fair Value Derivative Assets and Liabilities	The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of June 30, 2017 and December 31, 2016 (in thousands): As of June 30, 2017 Fair Value Measurements Using Quoted Prices in Significant Active Markets Other Significant for Identical Observable Unobservable Assets Inputs Inputs (Level 1) (Level 2) (Level 3) At Fair Value Cash flow hedges $ — $ (32,693) $ — $ (32,693) Interest rate swaps — — — — Fair value hedges — 171 — 171 Total net derivative asset (liability) $ — $ (32,522) $ — $ (32,522) As of December 31, 2016 Fair Value Measurements Using Quoted Prices in Significant Active Markets Other Significant for Identical Observable Unobservable Assets Inputs Inputs (Level 1) (Level 2) (Level 3) At Fair Value Cash flow hedges $ — $ (54,039) $ — $ (54,039) Interest rate swaps — (147) — (147) Fair value hedges — 740 — 740 Total net derivative asset (liability) $ — $ (53,446) $ — $ (53,446)
Schedule of Fair Value Assets and Liabilities	The following is a summary of the Company’s fair value measurements as of June 30, 2017 and December 31, 2016 (in thousands): As of June 30, 2017 Fair Value Measurements Using Quoted Prices in Significant Active Markets for Significant Other Unobservable Identical Assets Observable Inputs Inputs (Level 1) (Level 2) (Level 3) Assets Derivative instruments, net $ — $ — $ — Total assets $ — $ — $ — Liabilities Deferred compensation plan liability $ — $ (11,694) $ — Derivative instruments, net — (32,522) — Contingent consideration — — (1,393) Total liabilities $ — $ (44,216) $ (1,393) As of December 31, 2016 Fair Value Measurements Using Quoted Prices in Significant Active Markets for Significant Other Unobservable Identical Assets Observable Inputs Inputs (Level 1) (Level 2) (Level 3) Assets Derivative instruments, net $ — $ — $ — Total assets $ — $ — $ — Liabilities Deferred compensation plan liability $ — $ (10,841) $ — Derivative instruments, net — (53,446) — Contingent consideration — — (1,808) Total liabilities $ — $ (64,287) $ (1,808)
Schedule of Business Acquisitions by Acquisition Contingent Consideration	A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands): Imputed December 31, Interest / June 30, 2016 Acquisitions Payments Adjustments 2017 Welltok $ 1,250 $ — $ (435) $ — $ 815 Atelka 558 — — 20 578 Total $ 1,808 $ — $ (435) $ 20 $ 1,393

RESTRUCTURING CHARGES AND IMP30

RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)	6 Months Ended
	Jun. 30, 2017
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]
Schedule of Restructuring Liabilities	A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2017 and 2016, respectively, is as follows (in thousands): Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Reduction in force Customer Management Services $ 1,797 $ (92) $ 1,761 $ (4) Customer Growth Services — — — — Customer Technology Services 14 10 93 10 Customer Strategy Services — 10 — 10 Total $ 1,811 $ (72) $ 1,854 $ 16 Three Months Ended Six Months Ended June 30, June 30, 2017 2016 2017 2016 Facility exit and other charges Customer Management Services $ — $ 153 $ 42 $ 153 Customer Growth Services — — — — Customer Technology Services — 33 84 33 Customer Strategy Services — — — — Total $ — $ 186 $ 126 $ 186
Schedule of Restructuring Liability Rollforward	A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands): Reduction Facility Exit and in Force Other Charges Total Balance as of December 31, 2016 $ 1,468 $ 98 $ 1,566 Expense 1,917 126 2,043 Payments (693) (196) (889) Change due to foreign currency (1) — (1) Change in estimates (62) — (62) Balance as of June 30, 2017 $ 2,629 $ 28 $ 2,657

NONCONTROLLING INTEREST (TABLES

NONCONTROLLING INTEREST (TABLES)	6 Months Ended
	Jun. 30, 2017
NONCONTROLLING INTEREST [Abstract]
Noncontrolling Interest Rollforward	The following table reconciles equity attributable to noncontrolling interest (in thousands): Six Months Ended June 30, 2017 2016 Noncontrolling interest, January 1 $ 6,981 $ 7,201 Net income attributable to noncontrolling interest 2,022 1,606 Dividends distributed to noncontrolling interest (1,800) (1,710) Foreign currency translation adjustments 232 (74) Other — 10 Equity-based compensation expense (291) 69 Noncontrolling interest, June 30 $ 7,144 $ 7,102

MANDATORILY REDEEMABLE NONCON32

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (TABLES)	6 Months Ended
	Jun. 30, 2017
Mandatorily Redeemable Noncontrolling Interest [Abstract]
Mandatorily Redeemable Noncontrolling Interest Rollforward	A rollforward of the mandatorily redeemable noncontrolling interest is included in the table below (in thousands). Six Months Ended June 30, 2017 2016 Mandatorily redeemable noncontrolling interest, January 1 $ — $ 4,131 Net income attributable to mandatorily redeemable noncontrolling interest — — Working capital distributed to mandatorily redeemable noncontrolling interest — (492) Change in redemption value — 466 Purchase of mandatorily redeemable noncontrolling interest — (4,105) Mandatorily redeemable noncontrolling interest, June 30 $ — $ —

ACCUMULATED OTHER COMPREHENSI33

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (TABLES)	6 Months Ended
	Jun. 30, 2017
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]
Schedule of accumulated other comprehensive income (loss)	The following table presents changes in the accumulated balance for each component of other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands): Foreign Currency Derivative Translation Valuation, Net Other, Net Adjustment of Tax of Tax Totals Accumulated other comprehensive income (loss) at December 31, 2015 $ (71,196) $ (26,885) $ (3,284) $ (101,365) Other comprehensive income (loss) before reclassifications 546 8,887 804 10,237 Amounts reclassified from accumulated other comprehensive income (loss) — (7,010) (404) (7,414) Net current period other comprehensive income (loss) 546 1,877 400 2,823 Accumulated other comprehensive income (loss) at June 30, 2016 $ (70,650) $ (25,008) $ (2,884) $ (98,542) Accumulated other comprehensive income (loss) at December 31, 2016 $ (92,008) $ (32,393) $ (2,563) $ (126,964) Other comprehensive income (loss) before reclassifications 9,335 19,768 494 29,597 Amounts reclassified from accumulated other comprehensive income (loss) — (7,105) (235) (7,340) Net current period other comprehensive income (loss) 9,335 12,663 259 22,257 Accumulated other comprehensive income (loss) at June 30, 2017 $ (82,673) $ (19,730) $ (2,304) $ (104,707)
Income Statement Location of Adjustments Reclassified from Accumulated Other Comprehensive Income to Income	The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the statement of comprehensive income (loss) (in thousands): Statement of For the Three Months Ended June 30, Comprehensive Income 2017 2016 (Loss) Classification Derivative valuation Gain (loss) on foreign currency forward exchange contracts $ (5,091) $ (5,860) Revenue Loss on interest rate swaps (26) (102) Interest expense Tax effect 2,148 2,505 Provision for income taxes $ (2,969) $ (3,457) Net income (loss) Other Actuarial loss on defined benefit plan $ (130) $ (224) Cost of services Tax effect 13 22 Provision for income taxes $ (117) $ (202) Net income (loss) Statement of For the Six Months Ended June 30, Comprehensive Income 2017 2016 (Loss) Classification Derivative valuation Gain (loss) on foreign currency forward exchange contracts $ (11,897) $ (11,757) Revenue Loss on interest rate swaps (115) (331) Interest expense Tax effect 4,907 5,078 Provision for income taxes $ (7,105) $ (7,010) Net income (loss) Other Actuarial loss on defined benefit plan $ (261) $ (448) Cost of services Tax effect 26 44 Provision for income taxes $ (235) $ (404) Net income (loss)

NET INCOME PER SHARE (TABLES)

NET INCOME PER SHARE (TABLES)	6 Months Ended
	Jun. 30, 2017
NET INCOME PER SHARE [Abstract]
Schedule of Diluted Shares Calculation	The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2017 2016 2017 2016 Shares used in basic earnings per share calculation 45,662 47,873 45,805 48,120 Effect of dilutive securities: Stock options 11 10 6 14 Restricted stock units 460 324 395 335 Performance-based restricted stock units 17 14 18 14 Total effects of dilutive securities 488 348 419 363 Shares used in dilutive earnings per share calculation 46,150 48,221 46,224 48,483

OVERVIEW AND BASIS OF PRESENT35

OVERVIEW AND BASIS OF PRESENTATION (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Mar. 31, 2016	Dec. 31, 2015	Dec. 31, 2014	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Tax Authorities Member
UNUSUAL OR INFREQUENT ITEM [Line Items]
Tax Adjustments, Settlements, and Unusual Provisions	$ 1,100	$ 301	$ 358	$ 137	$ 123	$ 180

ACQUISITIONS (ASSETS ACQUIRED T

ACQUISITIONS (ASSETS ACQUIRED TABLE) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2017	Apr. 03, 2017	Dec. 31, 2016	Nov. 09, 2016	Aug. 08, 2014
Business Acquisition [Line Items]
Total deferred tax assets, net	$ 33,000
Goodwill	166,874		$ 129,648
Accrued employee compensation and benefits	$ 81,544		$ 66,133
Connextions [Member]
Business Acquisition [Line Items]
Accounts receivable.		$ 15,959
Prepaid Expenses		241
Other assets		51
Property, plant and equipment.		7,594
Customer relationships		32,500
Goodwill		36,772
Total assets acquired		93,117
Accounts payable		1
Accrued employee compensation and benefits		346
Accrued expenses		386
Deferred tax liabilities		14,273
Deferred revenue.		399
Total liabilities assumed		15,405
Total purchase price		$ 77,712
Atelka [Member]
Business Acquisition [Line Items]
Cash				$ 2,655
Accounts receivable.				18,449
Prepaid Expenses				615
Property, plant and equipment.				3,161
Total deferred tax assets, net				583
Customer relationships				10,500
Goodwill				20,330
Total assets acquired				56,293
Accounts payable				1,199
Accrued employee compensation and benefits				2,418
Accrued expenses				2,597
Other				1,678
Total liabilities assumed				7,892
Total purchase price				$ 48,401
rogenSi [Member]
Business Acquisition [Line Items]
Total purchase price					$ 34,400

ACQUISITIONS AND DIVESTITURES37

ACQUISITIONS AND DIVESTITURES (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Assets and Liabilities Held for Sale [Line Items]
Total assets held for sale	$ 8,969	$ 10,715
Total liabilities held for sale	1,908	$ 1,357
Disposal Group, Held-for-sale, Not Discontinued Operations [Member]
Assets and Liabilities Held for Sale [Line Items]
Accounts receivable, net - assets held for sale	8,179
Allowance for doubtful accounts of assets held for sale	(51)
Other assets held for sale	617
Property, Plant and Equipment - assets held for sale	1,010
Customer relationships - assets held for sale	3,888
Goodwill - assets held for sale	3,033
Other intangible assets held for sale	771
Allowance for reduction of assets held for sale	(8,478)
Total assets held for sale	8,969
Accounts payable held for sale	668
Accrued employee compensation and benefits	754
Accrued expenses.	272
Other liabilities held for sale	214
Total liabilities held for sale	$ 1,908

ACQUISITIONS AND DIVESTITURES38

ACQUISITIONS AND DIVESTITURES (NARRATIVE) (DETAILS) CAD in Millions

Jun. 30, 2017USD ($)

Apr. 03, 2017USD ($)

Nov. 09, 2016CAD

Jun. 30, 2017USD ($)

Mar. 31, 2017USD ($)

Dec. 31, 2016USD ($)

Sep. 30, 2016USD ($)

Jun. 30, 2016USD ($)

Dec. 31, 2015USD ($)

Mar. 31, 2015USD ($)

Dec. 31, 2014USD ($)

Jun. 30, 2017USD ($)

Aug. 08, 2014USD ($)

Nov. 09, 2016USD ($)

Business Acquisition [Line Items]

Contingent Consideration, at fair value

$ 1,393,000

$ 1,393,000

$ 1,808,000

$ 1,393,000

Loss on assets held-for-sale

3,178,000

3,178,000

Investments in non-marketable equity investments

1,384,000

Customer Growth Services | Business unit 1 [Member]

Business Acquisition [Line Items]

Loss on assets held-for-sale

$ 2,600,000

Customer Strategy Services | Business unit 2 [Member]

Business Acquisition [Line Items]

Loss on assets held-for-sale

2,700,000

Connextions [Member]

Business Acquisition [Line Items]

Description of Acquired Entity

Connextions, Inc., a health care customer service provider company, from OptumHealth Holdings, LLC. Connextions is being integrated into the health care vertical of the Customer Management Services ("CMS") segment of the Company. Connextions employed approximately 2,000 at several centers in the U.S.

Total purchase price

$ 77,712,000

Connextions [Member] | Customer Relationships [Member]

Business Acquisition [Line Items]

Acquired Finite-lived Intangible Assets, Weighted Average Useful Life

12 years

Atelka [Member]

Business Acquisition [Line Items]

Description of Acquired Entity

On November 9, 2016, the Company acquired all of the outstanding shares of Atelka Enterprise Inc. ("Atelka"), a Canadian customer contact center management and business process outsourcing services company that serves Canadian telecommunications, logistics, and entertainment clients. This acquisition is an addition to the CMS segment. Atelka employed approximately 2,800 in Quebec, Ontario, New Brunswick and Prince Edward Island.

Total purchase price

$ 48,401,000

Cost of Acquired Entity, Up Front Cash Consideration

47,500,000

Acquisition hold-back payment

$ 1,400,000

Discount rate

0.00%

Contingent Consideration, at fair value

$ 578,000

578,000

558,000

$ 578,000

Acquired Finite-lived Intangible Assets, Weighted Average Useful Life

12 years

Atelka [Member] | CAD

Business Acquisition [Line Items]

Total purchase price | CAD

CAD 65

rogenSi [Member]

Business Acquisition [Line Items]

Description of Acquired Entity

rogenSi Worldwide PTY, Ltd., a global leadership, change management, sales, performance training and consulting company.

Total purchase price

$ 34,400,000

Cost of Acquired Entity, Up Front Cash Consideration

18,100,000

Future Value of Liabilities Incurred From Business Acquisitions

$ 15,300,000

Valuation Technique on Contingent Consideration

The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year

Acquisition hold-back payment

$ 1,800,000

Discount rate

4.60%

Contingent Consideration Arrangements, Basis for Amount

The total contingent consideration possible per the sale and purchase agreement ranged from zero to $17.6 million and the earn-out payments were payable in early 2015, 2016 and 2017, based on July 1, 2014 through December 31, 2014, and full year 2015 and 2016 performance, respectively. As of December 31, 2016, the contingent consideration has been finalized and a total of $12.0 million was earned and paid

Contingent Consideration, at fair value

$ 4,300,000

$ 14,500,000

Contingent Consideration, at Fair Value, Current Portion

0

Increase (decrease) in contingent consideration payable

$ (4,300,000)

$ 800,000

$ (300,000)

$ 500,000

CafeX [Member]

Business Acquisition [Line Items]

Equity Method Investment, Ownership Percentage

17.20%

17.20%

17.20%

17.20%

Investments in non-marketable equity investments

$ 1,100,000

$ 3,200,000

$ 9,000,000

SEGMENT INFORMATION (SEGMENT FI

SEGMENT INFORMATION (SEGMENT FINANCIALS) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016	Dec. 31, 2016
Segment Reporting Information [Line Items]
Net Revenue	$ 353,429	$ 305,105	$ 691,706	$ 617,515
Depreciation and amortization	16,258	17,221	30,758	34,950
Income (Loss) from Operations	21,589	16,228	48,079	33,981
Capital Expenditures	17,554	12,794	29,589	27,743
Total Assets	930,123		930,123		$ 846,304
Goodwill	166,874		166,874		129,648
Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	353,460			617,923
Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	(31)			(408)
Customer Management Services
Segment Reporting Information [Line Items]
Net Revenue	269,056	212,807	521,135	440,728
Depreciation and amortization	13,146	11,879	24,388	24,133
Income (Loss) from Operations	14,075	8,339	34,671	23,934
Capital Expenditures	15,390	9,260
Total Assets	698,333		698,333		585,679
Goodwill	79,927		79,927		42,589
Customer Management Services | Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	269,056	212,886	521,154	440,905
Customer Management Services | Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	0	(79)	(19)	(177)
Customer Growth Services
Segment Reporting Information [Line Items]
Net Revenue	32,403	36,893	66,061	70,412
Depreciation and amortization	754	1,639	1,532	3,382
Income (Loss) from Operations	2,321	3,482	4,731	3,977
Capital Expenditures	242	1,984
Total Assets	60,480		60,480		71,540
Goodwill	24,439		24,439		24,439
Customer Growth Services | Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	32,403	36,893	66,061	70,412
Customer Growth Services | Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	0			0
Customer Technology Services
Segment Reporting Information [Line Items]
Net Revenue	34,798	37,350	70,491	72,618
Depreciation and amortization	1,793	2,855	3,605	5,730
Income (Loss) from Operations	3,819	3,376	6,876	6,156
Capital Expenditures	1,645	1,280
Total Assets	102,302		102,302		115,537
Goodwill	40,839		40,839		41,500
Customer Technology Services | Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	34,829	37,479	70,679	72,849
Customer Technology Services | Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	(31)	(129)	(188)	(231)
Customer Strategy Services
Segment Reporting Information [Line Items]
Net Revenue	17,172	18,055	34,019	33,757
Depreciation and amortization	565	848	1,233	1,705
Income (Loss) from Operations	1,374	1,031	1,801	(86)
Capital Expenditures	277	270
Total Assets	69,008		69,008		73,548
Goodwill	21,669		21,669		$ 21,120
Customer Strategy Services | Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	17,172	$ 18,055	$ 34,019	33,757
Customer Strategy Services | Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue	$ 0			$ 0

SEGMENT INFORMATION (REVENUE GE

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016	Dec. 31, 2016
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	$ 353,429	$ 305,105	$ 691,706	$ 617,515
Other long-term assets	59,495		59,495		$ 47,520
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	194,209	166,249	372,641	340,827
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	85,847	84,910	171,422	169,204
Latin America
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	31,823	29,164	64,940	59,322
Canada
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	18,466	892	37,098	2,129
Europe Middle East Africa [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	15,253	17,004	30,663	33,497
Asia Pacific[ Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	$ 7,831	$ 6,886	$ 14,942	$ 12,536

SIGNIFICANT CLIENTS(NARRATIVE)

SIGNIFICANT CLIENTS(NARRATIVE) (DETAILS)	6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016
Client A [Member] | Customer Management Services
Entity Wide Revenue Major Customer Line Items
Revenue from major customer as a percentage of total revenue	9.60%	10.20%

GOODWILL (GOODWILL ROLLFORWARD)

GOODWILL (GOODWILL ROLLFORWARD) (DETAILS) $ in Thousands	6 Months Ended
	Jun. 30, 2017USD ($)
Goodwill [Line Items]
Beginning balance, goodwill	$ 129,648
Acquisitions / Adjustments	35,560
Effect of Foreign Currency	1,666
Ending balance, goodwill	166,874
Customer Management Services
Goodwill [Line Items]
Beginning balance, goodwill	42,589
Acquisitions / Adjustments	36,221
Effect of Foreign Currency	1,117
Ending balance, goodwill	79,927
Customer Growth Services
Goodwill [Line Items]
Beginning balance, goodwill	24,439
Ending balance, goodwill	24,439
Customer Technology Services
Goodwill [Line Items]
Beginning balance, goodwill	41,500
Acquisitions / Adjustments	(661)
Ending balance, goodwill	40,839
Customer Strategy Services
Goodwill [Line Items]
Beginning balance, goodwill	21,120
Effect of Foreign Currency	549
Ending balance, goodwill	$ 21,669

DERIVATIVES (OCI ROLLFORWARD) (

DERIVATIVES (OCI ROLLFORWARD) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
DERIVATIVES [ABSTRACT]
Aggregate unrealized net gain/(loss) at beginning of year	$ (24,209)	$ (21,406)	$ (32,393)	$ (26,885)
Add: Net gain/(loss) from change in fair value of cash flow hedges	7,448	(145)	19,768	8,887
Less: Net (gain)/loss reclassified to earnings from effective hedges	(2,969)	(3,457)	(7,105)	(7,010)
Aggregate unrealized net gain/(loss) at end of period	$ (19,730)	$ (25,008)	$ (19,730)	$ (25,008)

DERIVATIVES (NOTIONAL TABLE) (D

DERIVATIVES (NOTIONAL TABLE) (DETAILS) PHP in Thousands, MXN in Thousands, $ in Thousands	Jun. 30, 2017PHP	Jun. 30, 2017MXN	Jun. 30, 2017USD ($)	Dec. 31, 2016PHP	Dec. 31, 2016MXN	Dec. 31, 2016USD ($)
Derivative [Line Items]
Notional Amount			$ 235,200			$ 227,800
Foreign Exchange Forward
Derivative [Line Items]
Notional Amount			359,402			430,509
Foreign Exchange Forward | PHP
Derivative [Line Items]
Notional Amount	PHP 12,065,000		$ 252,775	PHP 14,315,000		301,134
% Maturing in the Next 12 Months	30.00%	30.00%	30.00%
Foreign Exchange Forward | MXN
Derivative [Line Items]
Notional Amount		MXN 1,759,000	$ 106,627		MXN 2,089,000	$ 129,375
% Maturing in the Next 12 Months	17.20%	17.20%	17.20%

DERIVATIVES (INTEREST RATE SWAP

DERIVATIVES (INTEREST RATE SWAPS) (DETAILS) - USD ($) $ in Millions	Dec. 31, 2016	Jun. 30, 2017	Mar. 31, 2017
Derivative [Line Items]
Notional Amount	$ 227.8	$ 235.2
Interest Rate Swap Two [Member]
Derivative [Line Items]
Notional Amount	$ 15		$ 15
Variable Rate Received	1 - month LIBOR
Fixed Rate Paid	3.14%		3.14%
Contract Commencement Date	May 1, 2012
Contract Maturity Date	May 1, 2017

DERIVATIVES (BALANCE SHEET CLAS

DERIVATIVES (BALANCE SHEET CLASSIFICATION) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Derivatives, Fair Value [Line Items]
Notional Amount	$ 235,200	$ 227,800
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(32,693)	(54,039)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)		1,178
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	446
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(17,296)	(23,503)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(15,843)	(31,714)
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	(147)
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0	(147)
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	171	740
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	292	1,606
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	0
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(121)	$ (866)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ 0

DERIVATIVES (INCOME STATEMENT C

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Derivative Instruments, Gain (Loss) [Line Items]
Interest Expense.	$ 2,912	$ 1,753	$ 5,230	$ 3,717
Other nonoperating income expense	(1,197)	(756)	$ (2,157)	$ (1,234)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	(2,953)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Reclassification from accumulated other comprehensive income | Revenue
Derivative Instruments, Gain (Loss) [Line Items]
Revenues	(5,091)
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	(16)
Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member] | Reclassification from accumulated other comprehensive income | Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Interest Expense.	(26)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:		(3,399)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Reclassification from accumulated other comprehensive income | Revenue
Derivative Instruments, Gain (Loss) [Line Items]
Revenues		(5,860)
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Other nonoperating income expense	$ 416	(3,923)
Not Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:		(59)
Not Designated as Hedging Instruments [Member] | Interest Rate | Cash Flow [Member] | Reclassification from accumulated other comprehensive income | Interest Expense
Derivative Instruments, Gain (Loss) [Line Items]
Interest Expense.		$ (102)

DERIVATIVES (NARRATIVE) (DETAIL

DERIVATIVES (NARRATIVE) (DETAILS) - USD ($) $ in Millions	Jun. 30, 2017	Dec. 31, 2016
DERIVATIVES [ABSTRACT]
Notional Amount	$ 235.2	$ 227.8

FAIR VALUE (DERIVATIVES TABLE)

FAIR VALUE (DERIVATIVES TABLE) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	$ 0	$ 0
Interest rate swaps	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	(32,693)	(54,039)
Interest rate swaps		(147)
Fair value hedges	171	740
Total net derivative asset (liability)	(32,522)	(53,446)
Significant Unobservable Inputs (Level 3) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	0	0
Interest rate swaps	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Fair Value, Measurements, Recurring [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	(32,693)	(54,039)
Interest rate swaps		(147)
Fair value hedges	171	740
Total net derivative asset (liability)	$ (32,522)	$ (53,446)

FAIR VALUE (FAIR VALUE ASSETS A

FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016
Liabilities [Abstract]
Contingent consideration	$ (1,393)	$ (1,808)
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	0
Total liabilities	0
Significant Other Observable Inputs (Level 2) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	(11,694)	(10,841)
Derivative instruments, net	(32,522)	(53,446)
Contingent consideration	0
Total liabilities	(44,216)	(64,287)
Significant Unobservable Inputs (Level 3) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	(1,393)	(1,808)
Total liabilities	$ (1,393)	$ (1,808)

FAIR VALUE (CONTINGENT CONSIDER

FAIR VALUE (CONTINGENT CONSIDERATION TABLE) (DETAILS) $ in Thousands	6 Months Ended
	Jun. 30, 2017USD ($)
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	$ 1,808
Payments	(435)
Imputed Interest/ Adjustment	20
Ending balance, contingent consideration payable	1,393
Welltok [Member]
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	1,250
Payments	(435)
Ending balance, contingent consideration payable	815
Atelka [Member]
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	558
Imputed Interest/ Adjustment	20
Ending balance, contingent consideration payable	$ 578

FAIR VALUE (NARRATIVE) (DETAILS

FAIR VALUE (NARRATIVE) (DETAILS) - USD ($) $ in Millions	Jun. 30, 2017	Jun. 30, 2017	Jun. 30, 2016	Dec. 31, 2015	Dec. 31, 2014	Aug. 08, 2014
Business acquisitions, Contingent Consideration [Line Items]
Average interest rate on annual borrowings		2.10%
rogenSi [Member]
Business acquisitions, Contingent Consideration [Line Items]
Future Value of Liabilities Incurred From Business Acquisitions						$ 15.3
Valuation Technique on Contingent Consideration						The fair value of the contingent consideration was measured by applying a probability weighted discounted cash flow model based on significant inputs not observable in the market (Level 3 inputs). Key assumptions include a discount rate of 4.6% and expected future value of payments of $15.3 million. The $15.3 million of expected future payments was calculated using a probability weighted EBITDA assessment with the highest probability associated with rogenSi achieving the targeted EBITDA for each earn-out year
Discount rate						4.60%
Increase (decrease) in contingent consideration payable		$ (4.3)	$ 0.8	$ (0.3)	$ 0.5
Atelka [Member]
Business acquisitions, Contingent Consideration [Line Items]
Discount rate	0.00%

INCOME TAXES (NARRATIVE) (DETAI

INCOME TAXES (NARRATIVE) (DETAILS) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended			6 Months Ended
	Jun. 30, 2017	Sep. 30, 2016	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Income Tax Narrative [Line Items]
Total deferred tax assets, net of valuation allowance	$ 33			$ 33
Valuation allowance on deferred tax assets	9.8			9.8
Deferred tax assets, net of valuation allowance and deferred tax liabilities	$ 32.9			$ 32.9
Effective income tax rate	9.20%		19.10%	16.30%	23.40%
Income Tax Holidays Description	The Company has been granted "Tax Holidays" as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of four years and additional periods for varying years, expiring at various times between 2011 and 2020.
Income Tax Holiday Termination Date	2011 and 2020
Aggregate Effect on Income Tax Expense for Income Tax Holiday Jurisdictions	$ 2.9		$ 3.4	$ 6	$ 6
Diluted Net Income Per Share Effect For Income Tax Holiday Jurisdictions	$ 0.06		$ 0.07	$ 0.13	$ 0.12
Settlement with Taxing Authority [Member]
Income Tax Narrative [Line Items]
Tax Adjustments, Settlements, and Unusual Provisions		$ 0.8
Expired statute of limitations [Member]
Income Tax Narrative [Line Items]
Tax Adjustments, Settlements, and Unusual Provisions		$ 0.5	$ 0.3
United States
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2013 to present
Hong Kong rogenSi
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2,014
Canada
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2009 and 2010, the state of Michigan in the United States for tax years 2012 through 2015, for the Philippines branch for tax year 2015 and in Belgium for tax years 2014 and 2015

RESTRUCTURING AND INTEGRATION C

RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (LIABILITY CLASSIFICATION TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 1,811	$ (72)	$ 1,854	$ 16
Facility exit charges		186	126	186
Restructuring charges, net	3,593	114	3,762	202
Customer Management Services
Restructuring Cost and Reserve [Line Items]
Reduction in force	1,797	(92)	1,761	(4)
Facility exit charges		153	42	153
Customer Technology Services
Restructuring Cost and Reserve [Line Items]
Reduction in force	$ 14	10	93	10
Facility exit charges		33	$ 84	33
Customer Strategy Services
Restructuring Cost and Reserve [Line Items]
Reduction in force		$ 10		$ 10

RESTRUCTURING CHARGES AND IMP55

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES (LIABLITY ROLLFORWARD TABLE) (DETAILS) $ in Thousands	6 Months Ended
	Jun. 30, 2017USD ($)
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	$ 1,566
Expense	2,043
Payments	(889)
Changes due to foreign currency	(1)
Change in estimates	(62)
Ending balance, restructuring reserve	2,657
Reduction in Force [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	1,468
Expense	1,917
Payments	(693)
Changes due to foreign currency	(1)
Change in estimates	(62)
Ending balance, restructuring reserve	2,629
Facility Exit and Other Charges [Member]
Restructuring Cost and Reserve [Line Items]
Beginning balance, restructuring reserve	98
Expense	126
Payments	(196)
Ending balance, restructuring reserve	$ 28

RESTRUCTURING AND INTEGRATION56

RESTRUCTURING AND INTEGRATION CHARGES AND IMPAIRMENT LOSSES (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Reduction in force	$ 1,811	$ (72)	$ 1,854	$ 16
Integration charges	1,800
Facility exit charges		$ 186	$ 126	$ 186
Connextions [Member]
Reduction in force	$ 1,700

COMMITMENTS AND CONTINGENCIES (

COMMITMENTS AND CONTINGENCIES (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	Jun. 30, 2017	Dec. 31, 2016	Jun. 30, 2017
INDEBTEDNESS [ABSTRACT]
Initial Borrowing Capacity	$ 900,000		$ 900,000
Maximum borrowing capacity	1,200,000		$ 1,200,000
Line of Credit Facility, Interest Rate Description			Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo's prime rate, (ii) one half of 1% in excess of the federal funds effective rate, and (iii) 1.25% in excess of the one month London Interbank Offered Rate ("LIBOR"); plus in each case a margin of 0% to 0.75% based on the Company's net leverage ratio. Eurodollar loans bear interest at LIBOR plus a margin of 1.0% to 1.75% based on the Company's net leverage ratio. Alternate currency loans bear interest at rates applicable to their respective currencies.
Description of line of credit agreement			The Credit Agreement provides for a secured revolving credit facility that matures on February 11, 2021 with an initial maximum aggregate commitment of $900.0 million, and an accordion feature of up to $1.2 billion in the aggregate, if certain conditions are satisfied.
Line of Credit Facility, Collateral			Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans. The Credit Facility commitment fees are payable to the lenders in an amount equal to the unused portion of the Credit Facility at a rate of 0.125% to 0.250% based on the Company's net leverage ratio.The Company is obligated to maintain a maximum net leverage ratio of 3.25 to 1.00, and a minimum interest coverage ratio of 2.50 to 1.00.
Borrowings outstanding on credit facility	257,000	$ 217,300	$ 257,000
Average daily utilization under credit facility	455,400	$ 342,200
Letters of credit issued under credit facility	3,900		3,900
Remaining borrowing capacity under credit facility	385,000		385,000
Letters Of Credit Issued Outside Line Of Credit Facility	$ 7,200		$ 7,200

NONCONTROLLING INTERES (NONCONT

NONCONTROLLING INTERES (NONCONTROLLING INTEREST ROLLFORWARD TABLE) (DETAILS) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016
Stockholders' Equity Attributable to Noncontrolling Interest
Noncontrolling interest, January 1	$ 6,981	$ 7,201
Net income attributable to noncontrolling interest	2,022	1,606
Dividends distributed to noncontrolling interest	(1,800)	(1,710)
Foreign currency translation adjustments	232	(74)
Other		10
Equity based compensation expense	(291)	69
Noncontrolling interest, June 30	$ 7,144	$ 7,102

MANDATORILY REDEEMABLE NONCON59

MANDATORILY REDEEMABLE NONCONTROLLING INTEREST (ROLLFORWARD TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Mandatorily redeemable noncontrolling interest [Line Items]
Net income attributable to mandatorily redeemable noncontrolling interest	$ 15,794	$ 12,542	$ 35,961	$ 24,447
Purchase of mandatorily redeemable noncontrolling interest				(4,105)
Iknowtion [Member]
Mandatorily redeemable noncontrolling interest [Line Items]
Mandatorily redeemable noncontrolling interest, January 1				4,131
Working capital distributed to mandatorily redeemable noncontrolling interest				(492)
Purchase of mandatorily redeemable noncontrolling interest				$ (4,105)

ACCUMULATED OTHER COMPREHENSI60

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (DETAILS) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	$ 361,895
Ending balance, value	395,258
Accumulated Other Comprehensive Income (Loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(126,964)	$ (101,365)
Other comprehensive income (loss) before reclassifications	29,597	10,237
Amounts reclassified from accumulated other comprehensive income (loss)	(7,340)	(7,414)
Net current period other comprehensive income (loss)	22,257	2,823
Ending balance, value	(104,707)	(98,542)
Foreign Currency Translation Adjustment
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(92,008)	(71,196)
Other comprehensive income (loss) before reclassifications	9,335	546
Net current period other comprehensive income (loss)	9,335	546
Ending balance, value	(82,673)	(70,650)
Derivative Valuation, Net of Tax
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(32,393)	(26,885)
Other comprehensive income (loss) before reclassifications	19,768	8,887
Amounts reclassified from accumulated other comprehensive income (loss)	(7,105)	(7,010)
Net current period other comprehensive income (loss)	12,663	1,877
Ending balance, value	(19,730)	(25,008)
Other, Net of Tax.
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(2,563)	(3,284)
Other comprehensive income (loss) before reclassifications	494	804
Amounts reclassified from accumulated other comprehensive income (loss)	(235)	(404)
Net current period other comprehensive income (loss)	259	400
Ending balance, value	$ (2,304)	$ (2,884)

ACCUMULATED OTHER COMPREHENSI61

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Presentation of Income Statement Reclassifications [Line Items]
Sales Revenue Services Net	$ 353,429	$ 305,105	$ 691,706	$ 617,515
Interest Expense.	2,912	1,753	5,230	3,717
Benefit from (provision for) income taxes	(1,597)	(2,952)	(6,988)	(7,480)
Net income	15,794	12,542	35,961	24,447
Accumulated Other Comprehensive Income (Loss)
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other			7,340	7,414
Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other			7,105	7,010
Reclassification from accumulated other comprehensive income
Presentation of Income Statement Reclassifications [Line Items]
Net income			(7,105)	(7,010)
Cost of services	(130)	(224)	(261)	(448)
Net Income (Loss) - Other	(117)	(202)	(235)	(404)
Reclassification from accumulated other comprehensive income | Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net income	(2,969)	(3,457)
Reclassification from accumulated other comprehensive income | Tax effect
Presentation of Income Statement Reclassifications [Line Items]
Benefit from (provision for) income taxes	2,148	2,505	4,907	5,078
Provision for income taxes - Other	13	22	26	44
Foreign Exchange Forward | Reclassification from accumulated other comprehensive income
Presentation of Income Statement Reclassifications [Line Items]
Sales Revenue Services Net	(5,091)	(5,860)	(11,897)	(11,757)
Interest Rate | Reclassification from accumulated other comprehensive income | Loss on interest rate swaps [Member]
Presentation of Income Statement Reclassifications [Line Items]
Interest Expense.	$ (26)	$ (102)	$ (115)	$ (331)

NET INCOME PER SHARE (DILUTED S

NET INCOME PER SHARE (DILUTED SHARES TABLE) (DETAILS) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Shares used in basic earnings per share calculation	45,662	47,873	45,805	48,120
Effect of dilutive securities:
Stock options	11	10	6	14
Restricted stock units	460	324	395	335
Performance-based restricted stock units	17	14	18	14
Total effects of dilutive securities	488	348	419	363
Shares used in dilutive earnings per share calculation	46,150	48,221	46,224	48,483

NET INCOME PER SHARE (NARRATIVE

NET INCOME PER SHARE (NARRATIVE) (DETAILS) - shares shares in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Stock Options [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0	0.1	0	0.1
Restricted Stock Units (RSUs) [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	0	0.1	0	0.2

EQUITY-BASED COMPENSATION PLANS

EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (DETAILS) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Jun. 30, 2016	Jun. 30, 2017	Jun. 30, 2016
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 2,800	$ 1,800	$ 4,836	$ 4,584
Restricted Stock Units (RSUs) [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	2,800	$ 5,100
Unrecognized Compensation Expense	$ 27,200		27,200
Non-option Equity Awards Granted	696,093	91,405
Stock Options [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 0	$ (300)
Cost of Services
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	1,000	600	1,500	1,300
Selling General And Administrative Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 1,800	$ 1,200	$ 3,400	$ 3,300

RELATED PARTY TRANSACTIONS (NAR

RELATED PARTY TRANSACTIONS (NARRATIVE) (DETAILS) - USD ($)	3 Months Ended		6 Months Ended
	Jun. 30, 2017	Dec. 31, 2016	Jun. 30, 2017	Jun. 30, 2016
Airmax [Member]
Related Party Transaction Line Items
Purchases from Related Party			$ 400,000	$ 500,000
Accounts Payable Due from Related Party	$ 100,000		100,000
Conversent [Member]
Related Party Transaction Line Items
Purchases from Related Party			$ 30,000	$ 50,000
CafeX [Member]
Related Party Transaction Line Items
Purchases from Related Party	$ 600,000	$ 250,000