TTEC (TTEC) 10-Q 4 May 22 2022 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2022	Apr. 28, 2022
Document and Entity Information [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2022
Document Transition Report	false
Entity File Number	001-11919
Entity Registrant Name	TTEC Holdings, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	84-1291044
Entity Address, Address Line One	9197 South Peoria Street
Entity Address, City or Town	Englewood
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80112
City Area Code	303
Local Phone Number	397-8100
Title of 12(b) Security	Common stock of TTEC Holdings, Inc., $0.01 par value per share
Trading Symbol	TTEC
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		47,035,634
Current Fiscal Year End Date	--12-31
Document Fiscal Year Focus	2022
Document Fiscal Period Focus	Q1
Entity Central Index Key	0001013880
Amendment Flag	false

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Current assets
Cash and cash equivalents	$ 156,828	$ 158,205
Accounts receivable, net	399,160	357,310
Prepaids and other current assets	153,457	134,333
Income and other tax receivables	43,248	48,139
Total current assets	752,693	697,987
Long-term assets
Property, plant and equipment, net	168,717	168,404
Operating lease assets	96,995	90,180
Goodwill	739,531	739,481
Deferred tax assets, net	15,163	11,130
Other intangible assets, net	202,609	212,349
Other long-term assets	75,977	77,273
Total long-term assets	1,298,992	1,298,817
Total assets	2,051,685	1,996,804
Current liabilities
Accounts payable	78,001	70,415
Accrued employee compensation and benefits	166,095	156,324
Other accrued expenses	74,786	63,369
Income taxes payable	12,207	9,471
Deferred revenue	92,852	95,608
Current operating lease liabilities	43,344	44,460
Other current liabilities	4,599	4,749
Total current liabilities	471,884	444,396
Long-term liabilities
Line of credit	803,000	791,000
Deferred tax liabilities, net	4,996	5,335
Non-current Income Taxes Payable	17,486	17,486
Non-current operating lease liabilities	70,140	64,419
Other long-term liabilities	75,687	79,827
Total long-term liabilities	971,309	958,067
Total liabilities	1,443,193	1,402,463
Redeemable noncontrolling interest	56,666	56,316
Stockholders' equity
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of December 31, 2021 and December 31, 2020
Common stock - $0.01 par value; 150,000,000 shares authorized; 46,990,031 and 46,737,033 shares outstanding as of December 31, 2021 and December 31, 2020, respectively	470	470
Additional paid-in capital	362,601	361,135
Treasury stock at cost: 35,062,222 and 35,315,220 shares as of December 31, 2021 and December 31, 2020, respectively	(596,279)	(597,031)
Accumulated other comprehensive income (loss)	(97,464)	(98,426)
Retained earnings	865,951	856,065
Noncontrolling interest	16,547	15,812
Total stockholders' equity	551,826	538,025
Total liabilities and stockholders' equity	$ 2,051,685	$ 1,996,804

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - USD ($)	Mar. 31, 2022	Dec. 31, 2021
Stockholders' equity
Accounts Receivable, Allowance for Credit Loss, Current	$ 5,032,000	$ 5,409,000
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	150,000,000	150,000,000
Common stock, shares outstanding	47,035,634	46,990,031
Treasury stock, shares	35,016,619	35,062,222

Consolidated Statements of Comp

Consolidated Statements of Comprehensive Income (Loss) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Consolidated Statements of Comprehensive Income
Revenue.	$ 588,726	$ 539,219
Type of Revenue	us-gaap:ServiceMember	us-gaap:ServiceMember
Operating expenses
Cost of services (exclusive of depreciation and amortization presented separately below)	$ 447,215	$ 388,660
Selling, general and administrative	64,839	52,757
Depreciation and amortization	26,630	20,459
Restructuring charges, net	620	402
Impairment losses	1,112	3,517
Total operating expenses	540,416	465,795
Income from operations	48,310	73,424
Other income (expense)
Interest income	200	179
Interest expense	(3,766)	(1,802)
Other income (expense), net	1,260	(798)
Total other income (expense)	(2,306)	(2,421)
Income before income taxes	46,004	71,003
Benefit from (provision for) income taxes	(8,034)	(15,979)
Net income	37,970	55,024
Net income attributable to noncontrolling interest	(4,566)	(4,606)
Net income (loss) attributable to TTEC stockholders	33,404	50,418
Other comprehensive income (loss)
Foreign currency translation adjustments	296	(5,753)
Derivative valuation, gross	849	(3,665)
Derivative valuation, tax effect	(220)	951
Other, net of tax	41	36
Total other comprehensive income (loss)	966	(8,431)
Total comprehensive income (loss)	38,936	46,593
Less: Comprehensive income attributable to noncontrolling interest	(3,615)	(3,034)
Comprehensive income (loss) attributable to TTEC stockholders	$ 35,321	$ 43,559
Weighted average shares outstanding
Basic	47,005	46,743
Diluted	47,381	47,355
Weighted Average Share Counts
Basic	$ 0.71	$ 1.08
Diluted	0.71	1.06
Common Stock, Dividends, Per Share, Declared	$ 0.50	$ 0.43

Consolidated Statement of Stock

Consolidated Statement of Stockholders' Equity and Mezzanine Equity - USD ($) $ in Thousands	Stockholders' Equity of the Company Common Stock [Member]	Stockholders' Equity of the Company Treasury Stock [Member]	Stockholders' Equity of the Company Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Income (Loss)	Stockholders' Equity of the Company Retained Earnings [Member]	Noncontrolling Interest [Member]	Total
Common stock beginning balance, share at Dec. 31, 2020	46,737,000
Beginning balance, value at Dec. 31, 2020	$ 467	$ (601,214)	$ 360,293	$ (72,156)	$ 757,312	$ 13,060	$ 457,762
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)					50,418	2,908	53,326
Dividends to shareholders					(20,132)		(20,132)
Dividends distributed to noncontrolling interest						(2,385)	(2,385)
Foreign currency translation adjustments				(5,879)		126	(5,753)
Derivatives valuation, net of tax				(2,714)			(2,714)
Vesting of restricted stock units, share	82,000
Vesting of restricted stock units, value	$ 1	1,363	(5,291)				(3,927)
Equity-based compensation expense			4,028				4,028
Other, net of tax.				36			36
Common stock ending balance, share at Mar. 31, 2021	46,819,000
Ending balance, value at Mar. 31, 2021	$ 468	(599,851)	359,030	(80,713)	787,598	13,709	480,241
Temporary Equity, Beginning Balance at Dec. 31, 2020							52,976
Increase (Decrease) in Temporary Equity [Roll Forward]
Temporary Equity, Net Income							1,698
Temporary equity distributions.							0
Temporary Equity, Ending Balance at Mar. 31, 2021							$ 54,674
Preferred stock beginning balance, share at Dec. 31, 2021							0
Common stock beginning balance, share at Dec. 31, 2021	46,990,000						46,990,031
Beginning balance, value at Dec. 31, 2021	$ 470	(597,031)	361,135	(98,426)	856,065	15,812	$ 538,025
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)					33,404	3,611	37,015
Dividends to shareholders					(23,518)		(23,518)
Dividends distributed to noncontrolling interest						(2,880)	(2,880)
Foreign currency translation adjustments				292		4	296
Derivatives valuation, net of tax				629			629
Vesting of restricted stock units, share	46,000
Vesting of restricted stock units, value		752	(2,273)				(1,521)
Equity-based compensation expense			3,739				3,739
Other, net of tax.				41			$ 41
Preferred stock ending balance, share at Mar. 31, 2022							0
Common stock ending balance, share at Mar. 31, 2022	47,036,000						47,035,634
Ending balance, value at Mar. 31, 2022	$ 470	$ (596,279)	$ 362,601	$ (97,464)	$ 865,951	$ 16,547	$ 551,826
Temporary Equity, Beginning Balance at Dec. 31, 2021							56,316
Increase (Decrease) in Temporary Equity [Roll Forward]
Temporary Equity, Net Income							955
Temporary equity distributions.							(605)
Temporary Equity, Ending Balance at Mar. 31, 2022							$ 56,666

Consolidated Statement of Sto_2

Consolidated Statement of Stockholders' Equity (Parenthetical) - $ / shares	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Consolidated statement of stockholders' equity and mezzanine equity [Abstract]
Common Stock, Dividends, Per Share, Cash Paid	$ 0.50	$ 0.43

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Cash flows from operating activities
Net income	$ 37,970	$ 55,024
Adjustment to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	26,630	20,459
Amortization of contract acquisition costs	350	176
Amortization of debt issuance costs	265	175
Imputed interest expense and fair value adjustments to contingent consideration		877
Provision for credit losses	(185)	21
(Gain) loss on disposal of assets	360	46
Impairment losses	1,112	3,517
Deferred income taxes	(4,679)	(1,090)
Excess tax benefit from equity-based awards	(507)	(1,775)
Equity-based compensation expense	3,739	4,028
(Gain) loss on foreign currency derivatives	50	61
Changes in assets and liabilities, net of acquisitions:
Accounts receivable	(41,128)	27,053
Prepaids and other assets	(8,321)	(22,669)
Accounts payable and accrued expenses	17,518	15,972
Deferred revenue and other liabilities	(19,488)	(32,088)
Net cash provided by operating activities	13,686	69,787
Cash flows from investing activities
Proceeds from sale of long-live assets	7	25
Purchases of property, plant and equipment	(16,691)	(11,565)
Acquisitions, net of cash acquired of $18,638, $4,423 and $4,547, respectively		(267)
Net cash used in investing activities	(16,684)	(11,807)
Cash flows from financing activities
Net proceeds (borrowings) from line of credit	12,000	(46,000)
Payments on other debt	(1,242)	(1,871)
Payments of contingent consideration and hold back payments to acquisitions	(9,600)
Dividends paid to shareholders	0	0
Payments to noncontrolling interest	(3,485)	(2,385)
Tax payments related to issuance of restricted stock units	(1,521)	(3,927)
Payments of debt issuance costs	0	0
Net cash (used in) provided by financing activities	(3,848)	(54,183)
Effect of exchange rate changes on cash, cash equivalents and restricted cash	(1,629)	(2,576)
Increase (decrease) in cash, cash equivalents and restricted cash	(8,475)	1,221
Cash, cash equivalents and restricted cash, beginning of period	180,682	159,015
Cash, cash equivalents and restricted cash, end of period	172,207	160,236
Supplemental disclosures
Cash paid for interest	3,468	1,576
Cash paid for income taxes	3,305	4,275
Non-cash investing and financing activities
Acquisition of long lived assets through finance leases	202	137
Acquisition of equipment through increase in accounts payable, net	691	(3,431)
Dividends declared but not paid	$ 23,518	$ 20,132

Consolidated Statements of Ca_2

Consolidated Statements of Cash Flows (Parenthetical) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Cash flows from investing activities
Cash acquired from acquisition	$ 0	$ 0

OVERVIEW AND BASIS OF PRESENTAT

OVERVIEW AND BASIS OF PRESENTATION	3 Months Ended
	Mar. 31, 2022
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
OVERVIEW AND BASIS OF PRESENTATION	(1) OVERVIEW AND BASIS OF PRESENTATION Summary of Business TTEC Holdings, Inc. (“TTEC”, “the Company”; pronounced “T-TEC”) is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s most iconic and disruptive brands. TTEC designs, builds, orchestrates, and delivers seamless digitally enabled customer experiences that are designed to increase brand value, customer loyalty, revenue and profitability through personalized, outcome-based interactions. The Company helps clients improve their customer satisfaction while lowering their total cost to serve by combining innovative digital solutions with service capabilities that deliver a frictionless customer experience (“CX”) across different channels and phases of the customer lifecycle. TTEC’s 62,000 employees serve clients in the automotive, communication, financial services, national/federal and state and local governments, healthcare, logistics, media and entertainment, e-tail/retail, technology, travel and transportation industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The Company operates and reports its financial results of operation through two business segments: TTEC Digital and TTEC Engage. ● TTEC Digita l is one of the largest pure-play CX technology service providers with expertise in CX strategy, digital consulting, and transformation enabled by proprietary CX applications and technology partnerships. TTEC Digital designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management (“CRM”), data, analytics, CXaaS technology, and intelligent automation to ensure high-quality, scalable CX outcomes. ● TTEC Engage provides the digitally enabled CX managed services to support our clients’ end-to-end customer interaction delivery at scale. The segment delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. TTEC Engage also delivers digitally enabled back office and industry specific specialty services including artificial intelligence (“AI”) operations, content moderation, and fraud management services. TTEC Digital and TTEC Engage strategically come together under our unified offering, Humanify ® ® Basis of Presentation The Consolidated Financial Statements are comprised of the accounts of TTEC, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, its 70% equity owned subsidiary First Call Resolution, LLC and its 70% equity owned subsidiary Serendebyte, Inc. (see Note 2). All intercompany balances and transactions have been eliminated in consolidation. The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. All such adjustments are of a normal, recurring nature. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2022. These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated Financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K Use of Estimates The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions. Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents consist of cash, primarily held in interest-bearing investments, and liquid short-term investments, which have original maturities of less than 90 days. Restricted cash includes cash whereby the Company’s ability to use the funds at any time is contractually limited or is generally designated for specific purposes arising out of certain contractual or other obligations. The following table provides a reconciliation of cash, cash equivalents and restricted cash reported in the Condensed Consolidated Balance Sheets that sum to the amounts reported in the Condensed Consolidated Statement of Cash Flows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Cash and cash equivalents ​ ​ $ 156,828 $ 158,205 ​ Restricted cash included in "Prepaid and other current assets" ​ ​ 15,379 ​ 22,477 ​ Total ​ ​ $ 172,207 $ 180,682 ​ ​ Concentration of Credit Risk The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions. Recently Adopted Accounting Pronouncements In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805), “Accounting for Contract Assets and Contract Liabilities from Contracts with Customers”, which now requires the acquirer to account for revenue contracts in accordance with Topic 606 as if it had acquired the contract, versus recording these assets and liabilities at fair value on acquisition date. The ASU is effective for interim and annual periods beginning on or after December 15, 2022, with early adoption permitted. The Company adopted the new guidance during the fourth quarter of 2021 which required application to all acquisitions completed during the adoption year. See further discussion in Note 2. Other Accounting Pronouncements In March 2020, the FASB issued ASU 2020-04, “Reference Rate Reform” (Topic 848), which provides optional expedients and exceptions for contracts, hedging relationships, and other transactions affected by reference rate reform due to the anticipated cessation of the London Interbank Offered Rate (”LIBOR”). The ASU is effective from March 12, 2020, may be applied prospectively and could impact the accounting for LIBOR provisions in the Company’s credit facility agreement. In addition, in January 2021, the FASB issued ASU 2021-01, “Reference Rate Reform – Scope,” which clarified the scope of ASC 848 relating to contract modifications. The Company has not yet adopted the standard but does not expect that the adoption of this guidance will have a material impact on the Company’s financial position, results of operations or cash flows. ​

ACQUISITIONS

ACQUISITIONS	3 Months Ended
	Mar. 31, 2022
ACQUISITIONS [ABSTRACT]
ACQUISITIONS	(2) ACQUISITIONS AND DIVESTITURES Avtex On April 8, 2021, the Company acquired, through its subsidiary TTEC Digital, LLC, 100% of the outstanding stock of Avtex Solutions Holdings, LLC (“Avtex”). Avtex is an end-to-end customer experience and CXaaS solutions provider with offerings in Genesys and Microsoft cloud solutions. The business is operated as part of the TTEC Digital segment and is being fully consolidated into the financial statements of TTEC. Total cash paid at acquisition was $499.946 million ($490.0 million base purchase price plus cash, less debt and working capital estimate). The Avtex transaction is subject to customary representations and warranties, holdbacks, and a net working capital adjustment. The Company used cash from operations and drew down on its Credit Facility to fund the acquisition. The Company finalized the net working capital adjustment for $0.1 million during the third quarter of 2021 which was paid by Avtex to the Company in the third quarter of 2021. During the fourth quarter of 2021, TTEC implemented ASU 2021-08 which required an accounting modification to the deferred revenue balance as of the acquisition date (see discussion above in Note 1). The deferred revenue balance was evaluated as if TTEC had been the company securing the initial contract and accounted for these contracts in accordance with ASC 606. Based on this re-assessment, the $4.9 million reduction initially recorded to deferred revenue in connection with the purchase price accounting was eliminated and an offsetting increase to Goodwill was recorded as of the acquisition date. In connection with this modification, revenue of $3.4 million was recorded in the fourth quarter of 2021 related to deferred revenue from the second and third quarters of 2021. A multi-period excess earnings method under the income approach was used to estimate the fair value of the customer relationships intangible asset. The significant assumptions utilized in calculating the fair value of the customer relationships intangible asset were the customer attrition rate, revenue growth rates, forecasted EBITDA, contributory asset charge, and the discount rate. The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands): ​ ​ ​ ​ ​ ​ ​ Acquisition Date ​ ​ Fair Value Cash ​ $ 18,638 ​ Accounts receivable, net ​ 22,214 ​ Prepaid expenses ​ 26,389 ​ Current income tax receivables ​ 93 ​ Net fixed assets ​ ​ 3,162 ​ Right of use assets ​ ​ 3,614 ​ Other Assets ​ ​ 480 ​ Tradename ​ ​ 5,300 ​ Intellectual property intangible ​ ​ 770 ​ Customer relationships ​ 128,200 ​ Goodwill ​ ​ 378,882 ​ ​ ​ $ 587,742 ​ ​ ​ ​ ​ ​ Accounts payable ​ $ 20,580 ​ Accrued employee compensation ​ 4,325 ​ Accrued expenses ​ 250 ​ Right of use liability - current ​ ​ 678 ​ Deferred revenue ​ ​ 56,765 ​ Accrued income taxes ​ ​ 332 ​ Deferred tax liability ​ ​ 1,930 ​ Right of use liability - noncurrent ​ 2,936 ​ ​ ​ $ 87,796 ​ ​ ​ ​ ​ ​ Total purchase price ​ $ 499,946 ​ ​ In the first quarter of 2022, the Company finalized the valuation of Avtex for the acquisition date assets acquired and liabilities assumed and determined that no material adjustments to any of the balances were required. The Avtex customer relationships, intellectual property intangible, and tradename are being amortized over useful lives of 9, 3, and 1 years, respectively. The goodwill recognized from the Avtex acquisition is attributable, but not limited to, the acquired workforce and expected synergies with the TTEC Digital segment. The tax basis of the acquired intangibles and goodwill will be materially deductible for income tax purposes. The acquired goodwill and intangibles and operating results of Avtex are reported within the TTEC Digital segment from the date of acquisition. Financial Impact of Acquired Businesses The acquired business purchased in 2021 noted above contributed revenues of $53.4 million and net income $2.8 million, to the Company for the quarter ended March 31, 2022. The unaudited proforma financial results for the three months ended March 31, 2021, combines the consolidated results of the Company and Avtex assuming the acquisition had been completed on January 1, 2020. The reported revenue and net income of $539.2 million and $50.4 million would have been $586.2 million and $53.6 million for the three months ended March 31, 2021, respectively, on an unaudited proforma basis. The Company did not have any material, nonrecurring proforma adjustments directly attributable to the business combination included in the reported proforma revenue earnings. These proforma amounts have been calculated after applying the Company’s accounting policies and adjusting the respective acquired businesses’ results to reflect the additional depreciation and amortization that would have been charged assuming the fair value adjustments to property, plant and equipment, and intangible assets had been applied from the date indicated, with the consequential tax effects. The unaudited proforma consolidated results are not to be considered indicative of the results if this acquisition occurred in the periods mentioned above, or indicative of future operations or results. Additionally, the proforma consolidated results do not reflect any anticipated synergies expected as a result of the acquisition. Subsequent Event Certain Assets of Faneuil On April 1, 2022, the Company completed an asset acquisition through its subsidiary TTEC Government Solutions LLC, of certain public sector citizen experience contracts in the transportation infrastructure and healthcare exchange industries from Faneuil, Inc., a subsidiary of ALJ Regional Holdings, Inc. The business will operate as part of the TTEC Engage segment and will be fully consolidated into the financial statements of TTEC. The Faneuil acquisition will be recorded as a business combination under ASC 805, Business Combinations, with identifiable assets acquired and liabilities assumed recorded at their estimated fair values as of the acquisition date. Total cash paid at acquisition was $142.3 million less customary hold-backs related to representations and warranties, plus certain future contingent payments and customary adjustments. In addition, Faneuil agreed to grant to TTEC Government Solutions LLC a three-year call right and right of first offer to purchase certain other assets of Faneuil in its utilities and commercial healthcare verticals, and certain proprietary technology. The initial accounting for the business combination is incomplete at the time of this filing due to the limited amount of time since the acquisition date and the ongoing status of the valuation. Therefore, it is impracticable for the Company to provide the major classes of assets acquired and liabilities assumed or proforma revenue and earnings.

SEGMENT INFORMATION

SEGMENT INFORMATION	3 Months Ended
	Mar. 31, 2022
SEGMENT INFORMATION [ABSTRACT]
SEGMENT INFORMATION	(3) SEGMENT INFORMATION The Company reports the following two segments: TTEC Digita ● Technology Services: Our technology services design, integrate, and operate highly scalable, digital omnichannel technology solutions in the cloud, on premise, or hybrid environment, including journey orchestration, automation and AI, knowledge management, and workforce productivity. ● Professional Services: Our management consulting practices deliver customer experience strategy, analytics, process optimization, and learning and performance services. TTEC Engage ● Customer Acquisition, Growth, and Retention Services: Our customer growth and acquisition services optimize the buying journeys for acquiring new customers by leveraging technology and analytics to deliver personal experiences that we believe increase the quantity and quality of leads and customers. ● Customer Care, Tech Support, and Order Fulfillment Services: Our customer care, technical support, and order fulfillment services provide turnkey contact center solutions, including digital omnichannel technologies, associate recruiting and training, facilities, and operational expertise to create exceptional customer experiences across all touchpoints. ● Digitally Enabled Back Office and Specialty Services: Our digital AI operations, content moderation, and fraud detection and prevention services provide clients with data tagging and annotation capabilities to train and enable AI platforms, community content moderation, and compliance to meet client content standards, and proactive fraud solutions to assist our clients in the detection and prevention of fraud. The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated. The following tables present certain financial data by segment (in thousands): Three Months Ended March 31, 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Depreciation Income ​ ​ Gross ​ Intersegment ​ Net ​ & ​ from ​ ​ Revenue ​ Sales ​ Revenue ​ Amortization ​ Operations TTEC Digital ​ $ 113,583 ​ $ — ​ $ 113,583 ​ $ 9,412 ​ $ 6,347 ​ TTEC Engage ​ 475,143 ​ — ​ 475,143 ​ 17,218 ​ 41,963 ​ Total ​ $ 588,726 ​ $ — ​ $ 588,726 ​ $ 26,630 ​ $ 48,310 ​ ​ Three Months Ended March 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Depreciation Income ​ ​ ​ Gross ​ Intersegment ​ Net ​ & ​ from ​ ​ ​ Revenue ​ Sales ​ Revenue ​ Amortization ​ Operations ​ TTEC Digital ​ $ 63,609 ​ $ (22) ​ $ 63,587 ​ $ 3,887 ​ $ 4,202 ​ TTEC Engage ​ 475,632 ​ ​ — ​ 475,632 ​ 16,572 ​ 69,222 ​ Total ​ $ 539,241 ​ $ (22) ​ $ 539,219 ​ $ 20,459 ​ $ 73,424 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended ​ ​ ​ March 31, ​ ​ ​ 2022 2021 Capital Expenditures ​ ​ ​ ​ ​ ​ ​ TTEC Digital ​ $ 1,591 $ 1,532 TTEC Engage ​ 15,100 ​ 10,033 ​ Total ​ $ 16,691 $ 11,565 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ Total Assets ​ ​ ​ ​ ​ ​ ​ ​ TTEC Digital ​ ​ $ 827,887 $ 828,255 ​ TTEC Engage ​ ​ 1,223,798 ​ 1,168,549 ​ Total ​ ​ $ 2,051,685 $ 1,996,804 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ The following table presents revenue based upon the geographic location where the services are provided (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ ​ 2022 2021 ​ Revenue ​ ​ ​ ​ ​ ​ ​ ​ United States ​ $ 394,610 ​ $ 358,326 ​ Philippines ​ 100,030 ​ 102,252 ​ ​ Europe / Middle East / Africa ​ 31,565 ​ 25,917 ​ ​ Latin America ​ 27,382 ​ 29,439 ​ ​ Canada ​ 17,640 ​ 7,118 ​ ​ Asia Pacific / India ​ 17,499 ​ 16,167 ​ ​ Total ​ $ 588,726 $ 539,219 ​ ​ ​

SIGNIFICANT CLIENTS AND OTHER C

SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	3 Months Ended
	Mar. 31, 2022
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS [Abstract]
SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS	(4) SIGNIFICANT CLIENTS AND OTHER CONCENTRATIONS The Company had one client that contributed in excess of 10% of total revenue for the three months ended March 31, 2022; this client operates in the automotive industry and is included in the TTEC Engage segment. This client contributed 10.4% and 8.8% of total revenue for the three months ended March 31, 2022 and 2021, respectively. The Company had one client that contributed in excess of 10% of total revenue for the three months ended March 31, 2021; this client operates in the financial services sector. This client contributed 7.3% and 15.7% of total revenue for the three months ended March 31, 2022 and 2021, respectively. The Company does have clients with aggregate revenue exceeding $100 million annually and the loss of one or more of these clients could have a material adverse effect on the Company’s business, operating results, or financial condition. To mitigate this risk, the Company has multiple contracts with these larger clients, where each individual contract is for an amount below the $100 million aggregate. To limit the Company’s credit risk with its clients, management performs periodic credit evaluations, maintains allowances for credit losses and may require pre-payment for services from certain clients. Based on currently available information, management does not believe significant credit risk existed as of March 31, 2022. Activity in the Company’s Allowance for credit losses consists of the following (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ 2022 2021 Balance, beginning of year ​ $ 5,409 ​ $ 5,067 ​ Provision for credit losses ​ (185) ​ 21 ​ Uncollectible receivables written-off ​ (213) ​ (83) ​ Effect of foreign currency ​ 21 ​ (8) ​ Balance, end of year ​ $ 5,032 ​ $ 4,997 ​ ​ Accounts Receivable Sales Agreement The Company is party to an Uncommitted Receivables Purchase Agreement (“Agreement”) with Bank of the West (“Bank”), whereby from time-to-time the Company may elect to sell, on a revolving basis, U.S. accounts receivables of certain clients at a discount to the Bank for cash on a limited recourse basis. The maximum amount of receivables that the Company may sell to the Bank at any given time shall not exceed $100 million. The sales of accounts receivable in accordance with the Agreement are reflected as a reduction of Accounts Receivable, net on the Consolidated Balance sheets. The Company has retained no interest in the sold receivables but retains all collection responsibilities on behalf of the Bank. The discount on the accounts receivable sold will be recorded within Other expense, net in the Consolidated Statements of Comprehensive Income (Loss). The cash proceeds from this Agreement are included in the change in accounts receivable within the operating activities section of the Consolidated Statements of Cash Flow. As of March 31, 2022 and December 31, 2021, the Company had factored $88.7 million and $97.7 million, respectively, of accounts receivable; under the Agreement discounts on these receivables were not material during the quarter. As of March 31, 2022, the Company had collected $15.4 million of cash from customers which had not been remitted to the Bank. The unremitted cash is restricted cash and is included within Prepaid and other current assets with the corresponding liability included in Accrued expenses on the Consolidated Balance Sheet. The Company has not recorded any servicing assets or liabilities as of March 31, 2022 as the fair value of the servicing arrangement as well as the fees earned were not material to the financial statements.

GOODWILL

GOODWILL	3 Months Ended
	Mar. 31, 2022
GOODWILL [ABSTRACT]
GOODWILL.	(5) GOODWILL ​ Goodwill consisted of the following (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Effect of ​ ​ ​ ​ December 31, ​ Acquisitions / ​ ​ ​ ​ Foreign ​ March 31, ​ ​ 2021 ​ Adjustments ​ Impairments ​ Currency ​ 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ TTEC Digital ​ $ 505,222 ​ $ — ​ $ — ​ $ 392 ​ $ 505,614 ​ TTEC Engage ​ 234,259 ​ — ​ ​ — ​ ​ (342) ​ 233,917 ​ Total ​ $ 739,481 ​ $ — ​ $ — ​ $ 50 ​ $ 739,531 ​ ​ The Company performs a goodwill impairment assessment on at least an annual basis. The Company conducts its annual goodwill impairment assessment during the fourth quarter, or more frequently, if indicators of impairment exist. During the quarter ended March 31, 2022, the Company assessed whether any such indicators of impairment existed and concluded there were none.

DERIVATIVES

DERIVATIVES	3 Months Ended
	Mar. 31, 2022
DERIVATIVES [ABSTRACT]
DERIVATIVES	(6) DERIVATIVES Cash Flow Hedges The Company enters into foreign exchange related derivatives. Foreign exchange derivatives entered into consist of forward and option contracts to reduce the Company’s exposure to foreign currency exchange rate fluctuations that are associated with forecasted revenue earned in foreign locations. Upon proper qualification, these contracts are designated as cash flow hedges. It is the Company’s policy to only enter into derivative contracts with investment grade counterparty financial institutions, and correspondingly, the fair value of derivative assets considers, among other factors, the creditworthiness of these counterparties. Conversely, the fair value of derivative liabilities reflects the Company’s creditworthiness. As of March 31, 2022, the Company has not experienced, nor does it anticipate, any issues related to derivative counterparty defaults. The following table summarizes the aggregate unrealized net gain or loss in Accumulated other comprehensive income (loss) for the three months ended March 31, 2022 and 2021 (in thousands and net of tax): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ ​ ​ 2022 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Aggregate unrealized net gain/(loss) at beginning of period ​ $ (40) ​ $ 8,431 ​ ​ Add: Net gain/(loss) from change in fair value of cash flow hedges ​ ​ 390 ​ ​ (3,773) ​ ​ Less: Net (gain)/loss reclassified to earnings from effective hedges ​ ​ 239 ​ ​ 1,059 ​ ​ Aggregate unrealized net gain/(loss) at end of period ​ $ 589 ​ $ 5,717 ​ ​ ​ The Company’s foreign exchange cash flow hedging instruments as of March 31, 2022 and December 31, 2021 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Local ​ ​ ​ ​ ​ ​ ​ ​ Currency ​ U.S. Dollar ​ ​ % Maturing ​ ​ Contracts ​ ​ Notional ​ Notional ​ ​ in the next ​ ​ Maturing As of March 31, 2022 ​ Amount ​ Amount ​ ​ 12 months ​ ​ Through Canadian Dollar 6,000 ​ $ 4,675 ​ ​ 100 % ​ December 2022 ​ Philippine Peso 7,296,000 ​ 141,365 (1) ​ 54.8 % ​ December 2024 ​ Mexican Peso 1,277,000 ​ 56,308 ​ ​ 47.6 % ​ December 2024 ​ ​ ​ ​ ​ $ 202,348 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Local ​ ​ ​ ​ ​ ​ ​ ​ ​ Currency ​ U.S. Dollar ​ ​ ​ ​ ​ ​ ​ ​ Notional ​ Notional ​ ​ ​ ​ As of December 31, 2021 ​ Amount ​ Amount ​ ​ ​ ​ ​ ​ Canadian Dollar 9,000 ​ $ 7,022 ​ ​ ​ ​ ​ ​ ​ Philippine Peso 8,472,000 ​ 164,295 (1) ​ ​ ​ ​ ​ ​ Mexican Peso 1,422,500 ​ 63,002 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ $ 234,319 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ (1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on March 31, 2022 and December 31, 2021. ​ Fair Value Hedges The Company enters into foreign exchange forward contracts to economically hedge against foreign currency exchange gains and losses on certain receivables and payables of the Company’s foreign operations. Changes in the fair value of derivative instruments designated as fair value hedges are recognized in earnings in Other income (expense), net. As of March 31, 2022 and December 31, 2021 the total notional amounts of the Company’s forward contracts used as fair value hedges were $41.7 million and $32.9 million, respectively. Derivative Valuation and Settlements ​ The Company’s derivatives as of March 31, 2022 and December 31, 2021 were as follows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 ​ ​ Designated Not Designated ​ ​ as Hedging as Hedging ​ Designation: ​ Instruments Instruments ​ Foreign Foreign Derivative contract type: ​ Exchange ​ Exchange Derivative classification: ​ Cash Flow ​ Fair Value ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair value and location of derivative in the Consolidated Balance Sheet: ​ ​ ​ ​ ​ ​ ​ Prepaids and other current assets ​ $ 2,716 ​ $ 172 ​ Other long-term assets ​ 1,409 ​ — ​ Other current liabilities ​ (1,976) ​ (24) ​ Other long-term liabilities ​ (1,362) ​ — ​ Total fair value of derivatives, net ​ $ 787 ​ $ 148 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ December 31, 2021 ​ ​ Designated Not Designated ​ ​ as Hedging as Hedging ​ Designation: ​ Instruments Instruments ​ Foreign Foreign Derivative contract type: ​ Exchange ​ Exchange Derivative classification: ​ Cash Flow ​ Fair Value ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair value and location of derivative in the Consolidated Balance Sheet: ​ ​ ​ ​ ​ ​ ​ Prepaids and other current assets ​ $ 2,272 ​ $ 204 ​ Other long-term assets ​ 611 ​ — ​ Other current liabilities ​ (1,527) ​ (6) ​ Other long-term liabilities ​ (1,418) ​ — ​ Total fair value of derivatives, net ​ $ (62) ​ $ 198 ​ ​ The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2022 and 2021 were as follows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ 2022 ​ 2021 ​ ​ Designated as Hedging Designation: ​ Instruments Derivative contract type: ​ Foreign Exchange Derivative classification: Cash Flow ​ ​ ​ ​ ​ ​ ​ ​ ​ Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax ​ $ 239 ​ $ 1,059 ​ ​ ​ ​ ​ ​ ​ ​ ​ Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion: ​ ​ ​ ​ ​ ​ ​ Revenue ​ $ 323 ​ $ 1,431 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ 2022 ​ 2021 Designation: Not Designated as Hedging Instruments ​ Derivative contract type: Foreign Exchange ​ Derivative classification: Fair Value ​ ​ ​ ​ ​ ​ ​ ​ ​ Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): ​ ​ ​ ​ ​ ​ ​ Other income (expense), net $ 299 $ (337) ​ ​

FAIR VALUE

FAIR VALUE	3 Months Ended
	Mar. 31, 2022
FAIR VALUE [Abstract]
FAIR VALUE	(7) FAIR VALUE The authoritative guidance for fair value measurements establishes a three-level fair value hierarchy that prioritizes the inputs used to measure fair value. This hierarchy requires that the Company maximize the use of observable inputs and minimize the use of unobservable inputs. The three levels of inputs used to measure fair value are as follows: Level 1 — Quoted prices in active markets for identical assets or liabilities. Level 2 — Observable inputs other than quoted prices included in Level 1, such as quoted prices for similar assets and liabilities in active markets, similar assets and liabilities in markets that are not active or can be corroborated by observable market data. Level 3 — Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. This includes certain pricing models, discounted cash flow methodologies and similar techniques that use significant unobservable inputs. The following presents information as of March 31, 2022 and December 31, 2021 for the Company’s assets and liabilities required to be measured at fair value on a recurring basis, as well as the fair value hierarchy used to determine their fair value. Accounts Receivable and Payable Investments – Debt Derivatives - The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of March 31, 2022 and December 31, 2021 (in thousands): As of March 31, 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ ​ ​ ​ Quoted Prices in Significant ​ ​ ​ ​ ​ Active Markets ​ Other ​ Significant ​ ​ ​ ​ ​ for Identical ​ Observable ​ Unobservable ​ ​ ​ ​ ​ Assets ​ Inputs ​ Inputs ​ ​ ​ ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) ​ At Fair Value Cash flow hedges ​ $ — ​ $ 787 ​ $ — ​ $ 787 ​ Fair value hedges ​ — ​ 148 ​ — ​ 148 ​ Total net derivative asset (liability) ​ $ — ​ $ 935 ​ $ — ​ $ 935 ​ ​ As of December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ ​ ​ ​ Quoted Prices in Significant ​ ​ ​ ​ ​ Active Markets ​ Other ​ Significant ​ ​ ​ ​ ​ for Identical ​ Observable ​ Unobservable ​ ​ ​ ​ ​ Assets ​ Inputs ​ Inputs ​ ​ ​ ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) ​ At Fair Value Cash flow hedges ​ $ — ​ $ (62) ​ $ — ​ $ (62) ​ Fair value hedges ​ — ​ 198 ​ — ​ 198 ​ Total net derivative asset (liability) ​ $ — ​ $ 136 ​ $ — ​ $ 136 ​ ​ The following is a summary of the Company’s fair value measurements as of March 31, 2022 and December 31, 2021 (in thousands): ​ As of March 31, 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ Quoted Prices in ​ ​ Significant ​ ​ Active Markets for ​ Significant Other ​ Unobservable ​ ​ Identical Assets ​ Observable Inputs ​ Inputs ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) Assets ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Derivative instruments, net ​ $ — ​ $ 935 ​ $ — ​ Total assets ​ $ — ​ $ 935 ​ $ — ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Liabilities ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Deferred compensation plan liability ​ $ — ​ $ (28,801) ​ $ — ​ Derivative instruments, net ​ ​ — ​ ​ — ​ ​ — ​ Contingent consideration ​ — ​ — ​ — ​ Total liabilities ​ $ — ​ $ (28,801) ​ $ — ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Redeemable noncontrolling interest ​ $ — ​ $ — ​ $ (56,666) ​ ​ As of December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ Quoted Prices in ​ ​ Significant ​ ​ Active Markets for ​ Significant Other ​ Unobservable ​ ​ Identical Assets ​ Observable Inputs ​ Inputs ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) Assets ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Derivative instruments, net ​ $ — ​ $ 136 ​ $ — ​ Total assets ​ $ — ​ $ 136 ​ $ — ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Liabilities ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Deferred compensation plan liability ​ $ — ​ $ (30,012) ​ $ — ​ Derivative instruments, net ​ — ​ — ​ — ​ Contingent consideration ​ — ​ — ​ (9,600) ​ Total liabilities ​ $ — ​ $ (30,012) ​ $ (9,600) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Redeemable noncontrolling interest ​ $ — ​ $ — ​ $ (56,316) ​ ​ Deferred Compensation Plan Contingent Consideration During the fourth quarter of 2020, the first quarter of 2021, the second quarter of 2021 and the fourth quarter of 2021, the Company recorded fair value adjustments to the contingent consideration associated with the VF US and VF ASEAN acquisitions based on increased actual results and estimates of EBITDA for 2021 which caused the payables to increase. Accordingly, a combined $4.3 million increase, $0.9 million increase, $0.2 million increase and a $0.1 million increase to the payables were recorded as of December 31, 2020, March 31, 2021, June 30, 2021 and December 31, 2021, respectively, and were included in Other income (expense), net in the Consolidated Statements of Comprehensive Income (Loss). As of March 31, 2022, the expected future contingent consideration for the VF US and VF ASEAN acquisitions were finalized at $9.6 million and were paid in March 2022. A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Imputed ​ ​ ​ ​ December 31, ​ ​ ​ ​ ​ ​ ​ Interest / ​ March 31, ​ ​ 2021 ​ Acquisitions ​ Payments ​ Adjustments ​ 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ VF US ​ $ 7,414 ​ $ — ​ $ (7,414) ​ ​ — ​ $ — ​ VF ASEAN ​ 2,186 ​ — ​ (2,186) ​ — ​ — ​ Total ​ $ 9,600 ​ $ — ​ $ (9,600) ​ $ — ​ $ — ​ ​

INCOME TAXES

INCOME TAXES	3 Months Ended
	Mar. 31, 2022
INCOME TAXES [ABSTRACT]
INCOME TAXES	(8) INCOME TAXES The Company accounts for income taxes in accordance with the accounting literature for income taxes, which requires recognition of deferred tax assets and liabilities for the expected future income tax consequences of transactions that have been included in the Consolidated Financial Statements. Under this method, deferred tax assets and liabilities are determined based on the difference between the financial statement and tax basis of assets and liabilities using tax rates in effect for the year in which the differences are expected to reverse. Quarterly, the Company assesses the likelihood that its net deferred tax assets will be recovered. Based on the weight of all available evidence, both positive and negative, the Company records a valuation allowance against deferred tax assets when it is more-likely-than-not that a future tax benefit will not be realized. The Company’s selection of an accounting policy with respect to both the global intangible low taxed foreign income (“GILTI”) and base erosion and anti-abuse tax (“BEAT”) rules is to compute the related taxes in the period the entity becomes subject to either GILTI or BEAT. As of March 31, 2022, the Company had $15.1 million of net deferred tax assets (after a $29.4 million valuation allowance) and a net deferred tax asset of $10.2 million (after deferred tax liabilities of $5.0 million) related to the United States and international tax jurisdictions whose recoverability is dependent upon future profitability. The effective tax rate for the three months ended March 31, 2022 and 2021 was 17.6% and 22.5%, respectively. The Company’s U.S. income tax returns filed for the tax years ending December 31, 2017 to present, remain open tax years. The Company has been notified of the intent to audit or is currently under audit of income taxes for the United States for tax year 2017 and 2018, the Philippines for tax year 2020, the state of California for tax years 2017 through 2018, the state of Washington for tax years 2017 through 2019, and India for tax years 2017 through 2019. Although the outcome of examinations by taxing authorities are always uncertain, it is the opinion of management that the resolution of these audits will not have a material effect on the Company’s Consolidated Financial Statements. When there is a change in judgment concerning the recovery of deferred tax assets in future periods, a valuation allowance is recorded into earnings during the quarter in which the change in judgment occurred. In the first, third and fourth quarters of 2021, changes to the valuation allowance were recorded in the amount of $2.4 million, $6.4 million and $5.1 million, respectively, for assets that did not meet the “more-likely-than-not” standard. In the first quarter of 2022, $1.3 million was released from the valuation allowance for assets that are expected to be recognized in the future. The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of tax at 0% for four years, which will be fully expired in 2022 and additional periods at a reduced tax rate, expiring at various times beginning in 2030. The aggregate benefit to income tax expense for the three months ended March 31, 2022 and 2021 was approximately $0.9 million and $1.1 million, respectively, which had an impact on diluted net income per share of $0.02 and $0.02, respectively. ​

COMMITMENTS AND CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	3 Months Ended
	Mar. 31, 2022
COMMITMENTS AND CONTINGENCIES [Abstract]
COMMITMENTS AND CONTINGENCIES	(9) COMMITMENTS AND CONTINGENCIES Credit Facility On November 23, 2021, the Company entered into a Sixth Amendment to the Amended and Restated Credit Agreement and Amendment (“the Credit Agreement”) and Restated Security Agreement originally dated June 3, 2013, (collectively, the “Credit Facility”) to convert the $300 million term loan included in the total Credit Facility commitments, that was previously agreed on March 25, 2021 as part of the Fifth Amendment to the Credit Agreement, into a $1.5 billion senior secured revolving Credit Facility with a syndicate of lenders led by Wells Fargo, National Association, as agent, swingline and fronting lender. The Credit Facility matures on November 23, 2026. We primarily use our Credit Facility to fund working capital, general operations, dividends, acquisitions and other strategic activities. On March 25, 2021, the Company entered into a Fifth Amendment to its Credit Agreement and Credit Facility to increase the total commitments by $300 million to $1.2 billion by exercising the accordion feature that was included in the senior secured revolving credit facility. The $300 million increase was in the form of a term loan, could be prepaid anytime and would become due February 14, 2024, contemporaneously with the expiration of the revolving line of credit. The maximum commitment under the Credit Facility is $1.5 billion in the aggregate, if certain conditions are satisfied. The Credit Facility commitment fees are payable to the lenders in an amount equal to the unused portion of the Credit Facility multiplied by a rate per annum as determined by reference to the Company’s net leverage ratio. The Credit Agreement contains customary affirmative, negative, and financial covenants. The Credit Agreement permits accounts receivable factoring up to the greater of $100 million or 25 percent of the average book value of all accounts receivable over the most recent twelve-month period. The Credit Agreement also permits the utilization of up to $100 million of limits within the Credit Facility for letters of credit to be used in the business. Base rate loans bear interest at a rate equal to the greatest of (i) Wells Fargo’s prime rate, (ii) one half of 1% Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans. The Company primarily utilizes its Credit Facility to fund working capital, general operations, dividends and other strategic activities, such as the acquisitions described in Note 2. As of March 31, 2022 and December 31, 2021, the Company had borrowings of $803.0 million and $791.0 million, respectively, under its Credit Facility, and its average daily utilization was $917.8 million and $446.1 million for the three months ended March 31, 2022 and 2021, respectively. During early April 2021, the Company increased borrowings by approximately $500 million in connection with the acquisition of Avtex (see Note 2). Based on the current level of availability based on the covenant calculations, the Company’s remaining borrowing capacity was approximately $525 million as of March 31, 2022. As of March 31, 2022, the Company was in compliance with all covenants and conditions under its Credit Agreement. Letters of Credit As of March 31, 2022, outstanding letters of credit under the Credit Facility totaled $12.6 million and primarily guaranteed workers’ compensation and other insurance related obligations. As of March 31, 2022, letters of credit and contract performance guarantees issued outside of the Credit Agreement totaled $0.4 million. Guarantees Indebtedness under the Credit Agreement is guaranteed by certain of the Company’s present and future domestic subsidiaries. Legal Proceedings From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and reasonably estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time. Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company’s financial position, cash flows or results of operations.

DEFERRED REVENUE AND REMAINING

DEFERRED REVENUE AND REMAINING PERFORMANCE OBLIGATIONS	3 Months Ended
	Mar. 31, 2022
Revenue from Contract with Customer [Abstract]
Revenue from Contract with Customer [Text Block]	(10) DEFERRED REVENUE AND REMAINING PERFORMANCE OBLIGATIONS Revenue recognized for the three months ended March 31, 2022 from amounts included in deferred revenue as of December 31, 2021 was $78.2 million. Revenue recognized for the three months ended March 31, 2021 from amounts included in deferred revenue as of December 31, 2020 was $36.3 million. Remaining performance obligations (RPO) represent the amount of contracted future revenue that has not yet been recognized, including both deferred revenue and non-cancelable contracted amounts that will be invoiced and recognized as revenue in future periods. The Company’s RPO excludes performance obligations from on-demand arrangements as there are no minimum purchase commitments associated with these arrangements, and certain time and materials contracts that are billed in arrears. As of March 31, 2022, the Company’s RPO was $310.0 million, which will be delivered and recognized within the next three year

ACCUMULATED OTHER COMPREHENSIVE

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	3 Months Ended
	Mar. 31, 2022
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	(11) ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) ​ The following table presents changes in the accumulated balance for each component of Other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Foreign ​ ​ ​ ​ ​ ​ ​ ​ Currency ​ Derivative ​ ​ ​ ​ ​ ​ ​ ​ Translation ​ Valuation, Net ​ Other, Net ​ ​ ​ ​ ​ Adjustment ​ of Tax ​ of Tax ​ Totals ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at December 31, 2020 ​ $ (78,139) $ 8,431 $ (2,448) $ (72,156) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Other comprehensive income (loss) before reclassifications ​ (5,879) ​ (3,773) ​ 108 ​ (9,544) ​ Amounts reclassified from accumulated other comprehensive income (loss) ​ — ​ 1,059 ​ (72) ​ 987 ​ Net current period other comprehensive income (loss) ​ (5,879) ​ (2,714) ​ 36 ​ (8,557) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at March 31, 2021 ​ $ (84,018) $ 5,717 $ (2,412) $ (80,713) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at December 31, 2021 ​ $ (95,547) $ (40) $ (2,839) $ (98,426) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Other comprehensive income (loss) before reclassifications ​ 292 ​ ​ 390 ​ ​ 108 ​ 790 ​ Amounts reclassified from accumulated other comprehensive income (loss) ​ — ​ ​ 239 ​ ​ (67) ​ 172 ​ Net current period other comprehensive income (loss) ​ 292 ​ 629 ​ 41 ​ 962 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at March 31, 2022 ​ $ (95,255) $ 589 $ (2,798) $ (97,464) ​ ​ The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the Statement of Comprehensive Income (Loss) (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended ​ Statement of ​ ​ ​ March 31, ​ Comprehensive Income ​ ​ 2022 2021 (Loss) Classification ​ Derivative valuation ​ ​ ​ ​ ​ ​ ​ ​ ​ Gain on foreign currency forward exchange contracts ​ $ 323 ​ $ 1,431 Revenue ​ Tax effect ​ (84) ​ (372) Provision for income taxes ​ ​ ​ $ 239 ​ $ 1,059 Net income (loss) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Other ​ ​ ​ ​ ​ ​ ​ ​ ​ Actuarial loss on defined benefit plan ​ $ (75) ​ $ (80) Cost of services ​ Tax effect ​ 8 ​ 8 Provision for income taxes ​ ​ ​ $ (67) ​ $ (72) Net income (loss) ​ ​

WEIGHTED AVERAGE SHARE COUNTS

WEIGHTED AVERAGE SHARE COUNTS	3 Months Ended
	Mar. 31, 2022
Weighted Average Share Counts
NET INCOME PER SHARE	(12) WEIGHTED AVERAGE SHARE COUNTS ​ The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ 2022 2021 ​ ​ ​ ​ ​ ​ Shares used in basic earnings per share calculation ​ 47,005 46,743 Effect of dilutive securities: ​ ​ ​ ​ ​ Restricted stock units ​ 350 612 Performance-based restricted stock units ​ 26 — Total effects of dilutive securities ​ 376 612 Shares used in dilutive earnings per share calculation ​ 47,381 47,355 ​ For the three months ended March 31, 2022 and 2021, there were Restricted Stock Units (“RSUs”) of 193 thousand and zero, respectively, outstanding which were excluded from the computation of diluted net income per share because the effect would have been anti-dilutive.

EMPLOYEE COMPENSATION PLANS

EMPLOYEE COMPENSATION PLANS	3 Months Ended
	Mar. 31, 2022
EMPLOYEE COMPENSATION PLANS [Abstract]
EMPLOYEE COMPENSATION PLANS	(13) EQUITY-BASED COMPENSATION PLANS All equity-based awards to employees are recognized in the Consolidated Statements of Comprehensive Income (Loss) at the fair value of the award on the grant date. During the three months ended March 31, 2022 and 2021, the Company recognized total equity-based compensation expense of $3.7 million and $4.0 million, respectively. Of this total compensation expenses, $1.6 million and $1.3 million were recognized in Cost of services and $2.1 million and $2.7 million were recognized in Selling, general and administrative during the three months ended March 31, 2022 and 2021, respectively. Restricted Stock Unit Grants During the three months ended March 31, 2022 and 2021, the Company granted 20,643 and 44,471 RSUs, respectively, to new and existing employees, which vest over four Performance Based Restricted Stock Unit Grants During 2019, the Company awarded performance restricted stock units (“PRSUs”) that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.4 million and $1.4 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The award amounts are based on the Company’s annual adjusted operating income for the fiscal years 2019, 2020 and 2021. Each fiscal year’s adjusted operating income will determine the award amount. The Company recognized compensation expense related to PRSUs of zero and $0.3 million, respectively, for the three months ended March 31, 2022 and 2021. During 2020, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.2 million and $2.0 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The number of shares awarded are based on the Company’s annual revenue and adjusted operating income for the fiscal years 2021 and 2022. Each fiscal year’s revenue and adjusted operating income will determine the award amount. The Company recognized compensation expense related to PRSUs of $0.4 million and $0.5 million, respectively, for the three months ended March 31, 2022 and 2021. During 2021, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $1.2 million and $4.9 million and vest immediately in 2024. If the defined minimum targets are not met, then no shares will be issued. The number of shares that will be awarded will be based on the Company’s annual revenue and adjusted operating income for the fiscal year 2023. Fiscal year’s 2023 revenue and adjusted operating income will determine the award amount. Expense for these awards will begin at the start of the requisite service period, beginning January 1, 2023. During 2022, the Company made awards of two different PRSU programs that are subject to service and performance vesting conditions: ordinary course annual PRSUs and one-time stretch financial goals PRSUs. For the ordinary course annual PRSUs, if defined minimum targets are met, the annual value of the PRSUs issued will be between $0.9 million and $3.5 million and vest immediately in March 2025. If the defined minimum targets are not met, then no shares will be issued. The number of shares that will be awarded will be based on the Company’s annual revenue and adjusted EBITDA for the fiscal year 2024. Fiscal year’s 2024 revenue and adjusted EBITDA will determine the award amount. The one-time stretch financial goals PRSUs, if defined minimum targets at TTEC Engage and TTEC Digital business segments’ levels, are met, the value of the PRSUs issued will be between 0.0 million shares and 0.5 million shares and will vest immediately in March 2026. If the defined minimum targets are not met, then no shares will be issued. The number of shares to be awarded will be based on the TTEC Engage and TTEC Digital business segments’ annual revenue and adjusted EBITDA for the fiscal year 2025. Expense for these awards will begin at the start of the requisite service period, beginning January 1, 2024 and January 1, 2025, respectively.

RELATED PARTY TRANSACTIONS

RELATED PARTY TRANSACTIONS	3 Months Ended
	Mar. 31, 2022
RELATED PARTY TRANSACTIONS [ABSTRACT]
RELATED PARTY TRANSACTIONS	(14) RELATED PARTY TRANSACTIONS The Company entered into an agreement under which Avion, LLC (“Avion”) and Airmax LLC (“Airmax”) provide certain aviation flight services as requested by the Company. Such services include the use of an aircraft and flight crew. Kenneth D. Tuchman, Chairman and Chief Executive Officer of the Company, has an indirect 100% beneficial ownership interest in Avion and Airmax. During the three months ended March 31, 2022 and 2021, the Company expensed $0.1 million and $0.3 million, respectively, to Avion and Airmax for services provided to the Company. There was $88 thousand in payments due and outstanding to Avion and Airmax as of March 31, 2022. Ms. Regina M. Paolillo, Global Chief Operating Officer of the Company, was a member of the board of directors of Welltok, Inc., a consumer health SaaS company, and partner of the Company in the TTEC Welltok joint venture. During the three months ended March 31, 2022 and 2021, the Company recorded revenue of $0.4 million and $0.5 million, respectively, in connection with work performed through the joint venture. As of December 2021, Ms. Paolillo is no longer a member of the board of directors of Welltok, Inc. and the joint venture has been wound down, but TTEC continues to service revenue for Welltok, Inc. Ms. Regina M. Paolillo is a member of the board of directors of Unisys, a global information technology company. During the three months ended March 31, 2022 and 2021, the Company recorded revenue of $32 thousand and $0.2 million, respectively, in connection with services performed for Unisys.

OVERVIEW AND SUMMARY OF SIGNIFI

OVERVIEW AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	3 Months Ended
	Mar. 31, 2022
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
Overview	Summary of Business TTEC Holdings, Inc. (“TTEC”, “the Company”; pronounced “T-TEC”) is a leading global customer experience as a service (“CXaaS”) partner for many of the world’s most iconic and disruptive brands. TTEC designs, builds, orchestrates, and delivers seamless digitally enabled customer experiences that are designed to increase brand value, customer loyalty, revenue and profitability through personalized, outcome-based interactions. The Company helps clients improve their customer satisfaction while lowering their total cost to serve by combining innovative digital solutions with service capabilities that deliver a frictionless customer experience (“CX”) across different channels and phases of the customer lifecycle. TTEC’s 62,000 employees serve clients in the automotive, communication, financial services, national/federal and state and local governments, healthcare, logistics, media and entertainment, e-tail/retail, technology, travel and transportation industries via operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The Company operates and reports its financial results of operation through two business segments: TTEC Digital and TTEC Engage. ● TTEC Digita l is one of the largest pure-play CX technology service providers with expertise in CX strategy, digital consulting, and transformation enabled by proprietary CX applications and technology partnerships. TTEC Digital designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management (“CRM”), data, analytics, CXaaS technology, and intelligent automation to ensure high-quality, scalable CX outcomes. ● TTEC Engage provides the digitally enabled CX managed services to support our clients’ end-to-end customer interaction delivery at scale. The segment delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services with industry specialization and distinctive CX capabilities for hypergrowth brands. TTEC Engage also delivers digitally enabled back office and industry specific specialty services including artificial intelligence (“AI”) operations, content moderation, and fraud management services. TTEC Digital and TTEC Engage strategically come together under our unified offering, Humanify ® ®
Basis Of Presentation	Basis of Presentation The Consolidated Financial Statements are comprised of the accounts of TTEC, its wholly owned subsidiaries, its 55% equity owned subsidiary Percepta, LLC, its 70% equity owned subsidiary First Call Resolution, LLC and its 70% equity owned subsidiary Serendebyte, Inc. (see Note 2). All intercompany balances and transactions have been eliminated in consolidation. The unaudited Consolidated Financial Statements do not include all of the disclosures required by accounting principles generally accepted in the U.S. (“GAAP”), pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”). The unaudited Consolidated Financial Statements reflect all adjustments which, in the opinion of management, are necessary to state fairly the consolidated financial position of the Company and the consolidated results of operations and comprehensive income (loss) and the consolidated cash flows of the Company. All such adjustments are of a normal, recurring nature. Operating results for the periods presented are not necessarily indicative of the results that may be expected for the year ending December 31, 2022. These unaudited Consolidated Financial Statements should be read in conjunction with the Company’s audited Consolidated Financial Statements and footnotes thereto included in the Company’s Annual Report on Form 10-K
Use of Estimates	Use of Estimates The preparation of the Consolidated Financial Statements in conformity with GAAP requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the Consolidated Financial Statements and the reported amounts of revenue and expenses during the reporting period. On an ongoing basis, the Company evaluates its estimates including those related to derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, litigation reserves, restructuring reserves, allowance for credit losses, contingent consideration, redeemable noncontrolling interest, and valuation of goodwill, long-lived and intangible assets. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
Cash and Cash Equivalents, Restricted Cash and Cash Equivalents, Policy [Policy Text Block]	Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents consist of cash, primarily held in interest-bearing investments, and liquid short-term investments, which have original maturities of less than 90 days. Restricted cash includes cash whereby the Company’s ability to use the funds at any time is contractually limited or is generally designated for specific purposes arising out of certain contractual or other obligations. The following table provides a reconciliation of cash, cash equivalents and restricted cash reported in the Condensed Consolidated Balance Sheets that sum to the amounts reported in the Condensed Consolidated Statement of Cash Flows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Cash and cash equivalents ​ ​ $ 156,828 $ 158,205 ​ Restricted cash included in "Prepaid and other current assets" ​ ​ 15,379 ​ 22,477 ​ Total ​ ​ $ 172,207 $ 180,682 ​
Concentration of Credit Risk	Concentration of Credit Risk The Company is exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments. Historically, the losses related to credit risk have been immaterial. The Company regularly monitors its credit risk to mitigate the possibility of current and future exposures resulting in a loss. The Company evaluates the creditworthiness of its clients prior to entering into an agreement to provide services and as necessary through the life of the client relationship. The Company does not believe it is exposed to more than a nominal amount of credit risk in its derivative hedging activities, as the Company diversifies its activities across eight investment-grade financial institutions.
Recently Issued Accounting Pronouncements	Recently Adopted Accounting Pronouncements In October 2021, the FASB issued ASU 2021-08, Business Combinations (Topic 805), “Accounting for Contract Assets and Contract Liabilities from Contracts with Customers”, which now requires the acquirer to account for revenue contracts in accordance with Topic 606 as if it had acquired the contract, versus recording these assets and liabilities at fair value on acquisition date. The ASU is effective for interim and annual periods beginning on or after December 15, 2022, with early adoption permitted. The Company adopted the new guidance during the fourth quarter of 2021 which required application to all acquisitions completed during the adoption year. See further discussion in Note 2. Other Accounting Pronouncements In March 2020, the FASB issued ASU 2020-04, “Reference Rate Reform” (Topic 848), which provides optional expedients and exceptions for contracts, hedging relationships, and other transactions affected by reference rate reform due to the anticipated cessation of the London Interbank Offered Rate (”LIBOR”). The ASU is effective from March 12, 2020, may be applied prospectively and could impact the accounting for LIBOR provisions in the Company’s credit facility agreement. In addition, in January 2021, the FASB issued ASU 2021-01, “Reference Rate Reform – Scope,” which clarified the scope of ASC 848 relating to contract modifications. The Company has not yet adopted the standard but does not expect that the adoption of this guidance will have a material impact on the Company’s financial position, results of operations or cash flows.

OVERVIEW AND BASIS OF PRESENT_2

OVERVIEW AND BASIS OF PRESENTATION (Tables)	3 Months Ended
	Mar. 31, 2022
OVERVIEW AND BASIS OF PRESENTATION [Abstract]
Restrictions on Cash and Cash Equivalents [Table Text Block]	The following table provides a reconciliation of cash, cash equivalents and restricted cash reported in the Condensed Consolidated Balance Sheets that sum to the amounts reported in the Condensed Consolidated Statement of Cash Flows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Cash and cash equivalents ​ ​ $ 156,828 $ 158,205 ​ Restricted cash included in "Prepaid and other current assets" ​ ​ 15,379 ​ 22,477 ​ Total ​ ​ $ 172,207 $ 180,682 ​

ACQUISITIONS AND DIVESTITURES (

ACQUISITIONS AND DIVESTITURES (Tables)	3 Months Ended
	Mar. 31, 2022
Avtex
Schedule of Assets Acquired and Liabilities Assumed	The following summarizes the fair values of the identifiable assets acquired and liabilities assumed as of the acquisition date (in thousands): ​ ​ ​ ​ ​ ​ ​ Acquisition Date ​ ​ Fair Value Cash ​ $ 18,638 ​ Accounts receivable, net ​ 22,214 ​ Prepaid expenses ​ 26,389 ​ Current income tax receivables ​ 93 ​ Net fixed assets ​ ​ 3,162 ​ Right of use assets ​ ​ 3,614 ​ Other Assets ​ ​ 480 ​ Tradename ​ ​ 5,300 ​ Intellectual property intangible ​ ​ 770 ​ Customer relationships ​ 128,200 ​ Goodwill ​ ​ 378,882 ​ ​ ​ $ 587,742 ​ ​ ​ ​ ​ ​ Accounts payable ​ $ 20,580 ​ Accrued employee compensation ​ 4,325 ​ Accrued expenses ​ 250 ​ Right of use liability - current ​ ​ 678 ​ Deferred revenue ​ ​ 56,765 ​ Accrued income taxes ​ ​ 332 ​ Deferred tax liability ​ ​ 1,930 ​ Right of use liability - noncurrent ​ 2,936 ​ ​ ​ $ 87,796 ​ ​ ​ ​ ​ ​ Total purchase price ​ $ 499,946 ​

SEGMENT INFORMATION (Tables)

SEGMENT INFORMATION (Tables)	3 Months Ended
	Mar. 31, 2022
SEGMENT INFORMATION [ABSTRACT]
Schedule of Segment Selected Financial Data	The following tables present certain financial data by segment (in thousands): Three Months Ended March 31, 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Depreciation Income ​ ​ Gross ​ Intersegment ​ Net ​ & ​ from ​ ​ Revenue ​ Sales ​ Revenue ​ Amortization ​ Operations TTEC Digital ​ $ 113,583 ​ $ — ​ $ 113,583 ​ $ 9,412 ​ $ 6,347 ​ TTEC Engage ​ 475,143 ​ — ​ 475,143 ​ 17,218 ​ 41,963 ​ Total ​ $ 588,726 ​ $ — ​ $ 588,726 ​ $ 26,630 ​ $ 48,310 ​ ​ Three Months Ended March 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Depreciation Income ​ ​ ​ Gross ​ Intersegment ​ Net ​ & ​ from ​ ​ ​ Revenue ​ Sales ​ Revenue ​ Amortization ​ Operations ​ TTEC Digital ​ $ 63,609 ​ $ (22) ​ $ 63,587 ​ $ 3,887 ​ $ 4,202 ​ TTEC Engage ​ 475,632 ​ ​ — ​ 475,632 ​ 16,572 ​ 69,222 ​ Total ​ $ 539,241 ​ $ (22) ​ $ 539,219 ​ $ 20,459 ​ $ 73,424 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended ​ ​ ​ March 31, ​ ​ ​ 2022 2021 Capital Expenditures ​ ​ ​ ​ ​ ​ ​ TTEC Digital ​ $ 1,591 $ 1,532 TTEC Engage ​ 15,100 ​ 10,033 ​ Total ​ $ 16,691 $ 11,565 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ Total Assets ​ ​ ​ ​ ​ ​ ​ ​ TTEC Digital ​ ​ $ 827,887 $ 828,255 ​ TTEC Engage ​ ​ 1,223,798 ​ 1,168,549 ​ Total ​ ​ $ 2,051,685 $ 1,996,804 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​
Schedule of Revenue by Geographic Area	The following table presents revenue based upon the geographic location where the services are provided (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ ​ 2022 2021 ​ Revenue ​ ​ ​ ​ ​ ​ ​ ​ United States ​ $ 394,610 ​ $ 358,326 ​ Philippines ​ 100,030 ​ 102,252 ​ ​ Europe / Middle East / Africa ​ 31,565 ​ 25,917 ​ ​ Latin America ​ 27,382 ​ 29,439 ​ ​ Canada ​ 17,640 ​ 7,118 ​ ​ Asia Pacific / India ​ 17,499 ​ 16,167 ​ ​ Total ​ $ 588,726 $ 539,219 ​ ​

ACCOUNTS RECEIVABLE AND SIGNIFI

ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS (Tables)	3 Months Ended
	Mar. 31, 2022
ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS [Abstract]
Schedule of Change in Allowance for Doubtful Accounts	Activity in the Company’s Allowance for credit losses consists of the following (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ 2022 2021 Balance, beginning of year ​ $ 5,409 ​ $ 5,067 ​ Provision for credit losses ​ (185) ​ 21 ​ Uncollectible receivables written-off ​ (213) ​ (83) ​ Effect of foreign currency ​ 21 ​ (8) ​ Balance, end of year ​ $ 5,032 ​ $ 4,997 ​

GOODWILL (Tables)

GOODWILL (Tables)	3 Months Ended
	Mar. 31, 2022
GOODWILL [ABSTRACT]
Schedule of Goodwill Rollforward	Goodwill consisted of the following (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Effect of ​ ​ ​ ​ December 31, ​ Acquisitions / ​ ​ ​ ​ Foreign ​ March 31, ​ ​ 2021 ​ Adjustments ​ Impairments ​ Currency ​ 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ TTEC Digital ​ $ 505,222 ​ $ — ​ $ — ​ $ 392 ​ $ 505,614 ​ TTEC Engage ​ 234,259 ​ — ​ ​ — ​ ​ (342) ​ 233,917 ​ Total ​ $ 739,481 ​ $ — ​ $ — ​ $ 50 ​ $ 739,531 ​

DERIVATIVES (Tables)

DERIVATIVES (Tables)	3 Months Ended
	Mar. 31, 2022
DERIVATIVES [ABSTRACT]
Schedule of Cash Flow Hedges OCI Rollforward	​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ ​ ​ 2022 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Aggregate unrealized net gain/(loss) at beginning of period ​ $ (40) ​ $ 8,431 ​ ​ Add: Net gain/(loss) from change in fair value of cash flow hedges ​ ​ 390 ​ ​ (3,773) ​ ​ Less: Net (gain)/loss reclassified to earnings from effective hedges ​ ​ 239 ​ ​ 1,059 ​ ​ Aggregate unrealized net gain/(loss) at end of period ​ $ 589 ​ $ 5,717 ​ ​
Schedule of Notional Amounts of Outstanding Cash Flow Hedges	The Company’s foreign exchange cash flow hedging instruments as of March 31, 2022 and December 31, 2021 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Local ​ ​ ​ ​ ​ ​ ​ ​ Currency ​ U.S. Dollar ​ ​ % Maturing ​ ​ Contracts ​ ​ Notional ​ Notional ​ ​ in the next ​ ​ Maturing As of March 31, 2022 ​ Amount ​ Amount ​ ​ 12 months ​ ​ Through Canadian Dollar 6,000 ​ $ 4,675 ​ ​ 100 % ​ December 2022 ​ Philippine Peso 7,296,000 ​ 141,365 (1) ​ 54.8 % ​ December 2024 ​ Mexican Peso 1,277,000 ​ 56,308 ​ ​ 47.6 % ​ December 2024 ​ ​ ​ ​ ​ $ 202,348 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Local ​ ​ ​ ​ ​ ​ ​ ​ ​ Currency ​ U.S. Dollar ​ ​ ​ ​ ​ ​ ​ ​ Notional ​ Notional ​ ​ ​ ​ As of December 31, 2021 ​ Amount ​ Amount ​ ​ ​ ​ ​ ​ Canadian Dollar 9,000 ​ $ 7,022 ​ ​ ​ ​ ​ ​ ​ Philippine Peso 8,472,000 ​ 164,295 (1) ​ ​ ​ ​ ​ ​ Mexican Peso 1,422,500 ​ 63,002 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ $ 234,319 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ (1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on March 31, 2022 and December 31, 2021.
Schedule of Derivatives Instruments on Balance Sheet	The Company’s derivatives as of March 31, 2022 and December 31, 2021 were as follows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 ​ ​ Designated Not Designated ​ ​ as Hedging as Hedging ​ Designation: ​ Instruments Instruments ​ Foreign Foreign Derivative contract type: ​ Exchange ​ Exchange Derivative classification: ​ Cash Flow ​ Fair Value ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair value and location of derivative in the Consolidated Balance Sheet: ​ ​ ​ ​ ​ ​ ​ Prepaids and other current assets ​ $ 2,716 ​ $ 172 ​ Other long-term assets ​ 1,409 ​ — ​ Other current liabilities ​ (1,976) ​ (24) ​ Other long-term liabilities ​ (1,362) ​ — ​ Total fair value of derivatives, net ​ $ 787 ​ $ 148 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ December 31, 2021 ​ ​ Designated Not Designated ​ ​ as Hedging as Hedging ​ Designation: ​ Instruments Instruments ​ Foreign Foreign Derivative contract type: ​ Exchange ​ Exchange Derivative classification: ​ Cash Flow ​ Fair Value ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair value and location of derivative in the Consolidated Balance Sheet: ​ ​ ​ ​ ​ ​ ​ Prepaids and other current assets ​ $ 2,272 ​ $ 204 ​ Other long-term assets ​ 611 ​ — ​ Other current liabilities ​ (1,527) ​ (6) ​ Other long-term liabilities ​ (1,418) ​ — ​ Total fair value of derivatives, net ​ $ (62) ​ $ 198 ​
Schedule of cash flow hedge impact on Statement of Comprehensive Income	The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2022 and 2021 were as follows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ 2022 ​ 2021 ​ ​ Designated as Hedging Designation: ​ Instruments Derivative contract type: ​ Foreign Exchange Derivative classification: Cash Flow ​ ​ ​ ​ ​ ​ ​ ​ ​ Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax ​ $ 239 ​ $ 1,059 ​ ​ ​ ​ ​ ​ ​ ​ ​ Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion: ​ ​ ​ ​ ​ ​ ​ Revenue ​ $ 323 ​ $ 1,431 ​
Schedule of fair value derivative impact on Statement of Comprehensive Income	​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ ​ 2022 ​ 2021 Designation: Not Designated as Hedging Instruments ​ Derivative contract type: Foreign Exchange ​ Derivative classification: Fair Value ​ ​ ​ ​ ​ ​ ​ ​ ​ Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss): ​ ​ ​ ​ ​ ​ ​ Other income (expense), net $ 299 $ (337) ​

FAIR VALUE (Tables)

FAIR VALUE (Tables)	3 Months Ended
	Mar. 31, 2022
FAIR VALUE [Abstract]
Schedule of Fair Value Derivative Assets and Liabilities	The following is a summary of the Company’s fair value measurements for its net derivative assets (liabilities) as of March 31, 2022 and December 31, 2021 (in thousands): As of March 31, 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ ​ ​ ​ Quoted Prices in Significant ​ ​ ​ ​ ​ Active Markets ​ Other ​ Significant ​ ​ ​ ​ ​ for Identical ​ Observable ​ Unobservable ​ ​ ​ ​ ​ Assets ​ Inputs ​ Inputs ​ ​ ​ ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) ​ At Fair Value Cash flow hedges ​ $ — ​ $ 787 ​ $ — ​ $ 787 ​ Fair value hedges ​ — ​ 148 ​ — ​ 148 ​ Total net derivative asset (liability) ​ $ — ​ $ 935 ​ $ — ​ $ 935 ​ ​ As of December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ ​ ​ ​ Quoted Prices in Significant ​ ​ ​ ​ ​ Active Markets ​ Other ​ Significant ​ ​ ​ ​ ​ for Identical ​ Observable ​ Unobservable ​ ​ ​ ​ ​ Assets ​ Inputs ​ Inputs ​ ​ ​ ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) ​ At Fair Value Cash flow hedges ​ $ — ​ $ (62) ​ $ — ​ $ (62) ​ Fair value hedges ​ — ​ 198 ​ — ​ 198 ​ Total net derivative asset (liability) ​ $ — ​ $ 136 ​ $ — ​ $ 136 ​
Schedule of Fair Value Assets and Liabilities	The following is a summary of the Company’s fair value measurements as of March 31, 2022 and December 31, 2021 (in thousands): ​ As of March 31, 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ Quoted Prices in ​ ​ Significant ​ ​ Active Markets for ​ Significant Other ​ Unobservable ​ ​ Identical Assets ​ Observable Inputs ​ Inputs ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) Assets ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Derivative instruments, net ​ $ — ​ $ 935 ​ $ — ​ Total assets ​ $ — ​ $ 935 ​ $ — ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Liabilities ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Deferred compensation plan liability ​ $ — ​ $ (28,801) ​ $ — ​ Derivative instruments, net ​ ​ — ​ ​ — ​ ​ — ​ Contingent consideration ​ — ​ — ​ — ​ Total liabilities ​ $ — ​ $ (28,801) ​ $ — ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Redeemable noncontrolling interest ​ $ — ​ $ — ​ $ (56,666) ​ ​ As of December 31, 2021 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Fair Value Measurements Using ​ Quoted Prices in ​ ​ Significant ​ ​ Active Markets for ​ Significant Other ​ Unobservable ​ ​ Identical Assets ​ Observable Inputs ​ Inputs ​ ​ (Level 1) ​ (Level 2) ​ (Level 3) Assets ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Derivative instruments, net ​ $ — ​ $ 136 ​ $ — ​ Total assets ​ $ — ​ $ 136 ​ $ — ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Liabilities ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Deferred compensation plan liability ​ $ — ​ $ (30,012) ​ $ — ​ Derivative instruments, net ​ — ​ — ​ — ​ Contingent consideration ​ — ​ — ​ (9,600) ​ Total liabilities ​ $ — ​ $ (30,012) ​ $ (9,600) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Redeemable noncontrolling interest ​ $ — ​ $ — ​ $ (56,316) ​
Schedule of Business Acquisitions by Acquisition Contingent Consideration	A rollforward of the activity in the Company’s fair value of the contingent consideration payable is as follows (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Imputed ​ ​ ​ ​ December 31, ​ ​ ​ ​ ​ ​ ​ Interest / ​ March 31, ​ ​ 2021 ​ Acquisitions ​ Payments ​ Adjustments ​ 2022 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ VF US ​ $ 7,414 ​ $ — ​ $ (7,414) ​ ​ — ​ $ — ​ VF ASEAN ​ 2,186 ​ — ​ (2,186) ​ — ​ — ​ Total ​ $ 9,600 ​ $ — ​ $ (9,600) ​ $ — ​ $ — ​

ACCUMULATED OTHER COMPREHENSI_2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)	3 Months Ended
	Mar. 31, 2022
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) [ABSTRACT]
Schedule of accumulated other comprehensive income (loss)	The following table presents changes in the accumulated balance for each component of Other comprehensive income (loss), including current period other comprehensive income (loss) and reclassifications out of accumulated other comprehensive income (loss) (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Foreign ​ ​ ​ ​ ​ ​ ​ ​ Currency ​ Derivative ​ ​ ​ ​ ​ ​ ​ ​ Translation ​ Valuation, Net ​ Other, Net ​ ​ ​ ​ ​ Adjustment ​ of Tax ​ of Tax ​ Totals ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at December 31, 2020 ​ $ (78,139) $ 8,431 $ (2,448) $ (72,156) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Other comprehensive income (loss) before reclassifications ​ (5,879) ​ (3,773) ​ 108 ​ (9,544) ​ Amounts reclassified from accumulated other comprehensive income (loss) ​ — ​ 1,059 ​ (72) ​ 987 ​ Net current period other comprehensive income (loss) ​ (5,879) ​ (2,714) ​ 36 ​ (8,557) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at March 31, 2021 ​ $ (84,018) $ 5,717 $ (2,412) $ (80,713) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at December 31, 2021 ​ $ (95,547) $ (40) $ (2,839) $ (98,426) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Other comprehensive income (loss) before reclassifications ​ 292 ​ ​ 390 ​ ​ 108 ​ 790 ​ Amounts reclassified from accumulated other comprehensive income (loss) ​ — ​ ​ 239 ​ ​ (67) ​ 172 ​ Net current period other comprehensive income (loss) ​ 292 ​ 629 ​ 41 ​ 962 ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Accumulated other comprehensive income (loss) at March 31, 2022 ​ $ (95,255) $ 589 $ (2,798) $ (97,464) ​
Schedule of reclassifications from Accumulated other comprehensive income (loss)	The following table presents the classification and amount of the reclassifications from Accumulated other comprehensive income (loss) to the Statement of Comprehensive Income (Loss) (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended ​ Statement of ​ ​ ​ March 31, ​ Comprehensive Income ​ ​ 2022 2021 (Loss) Classification ​ Derivative valuation ​ ​ ​ ​ ​ ​ ​ ​ ​ Gain on foreign currency forward exchange contracts ​ $ 323 ​ $ 1,431 Revenue ​ Tax effect ​ (84) ​ (372) Provision for income taxes ​ ​ ​ $ 239 ​ $ 1,059 Net income (loss) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Other ​ ​ ​ ​ ​ ​ ​ ​ ​ Actuarial loss on defined benefit plan ​ $ (75) ​ $ (80) Cost of services ​ Tax effect ​ 8 ​ 8 Provision for income taxes ​ ​ ​ $ (67) ​ $ (72) Net income (loss) ​ ​

WEIGHTED AVERAGE SHARE COUNTS (

WEIGHTED AVERAGE SHARE COUNTS (Tables)	3 Months Ended
	Mar. 31, 2022
Weighted Average Share Counts
Schedule of Diluted Shares Calculation	The following table sets forth the computation of basic and diluted shares for the periods indicated (in thousands): ​ ​ ​ ​ ​ ​ ​ ​ ​ Three Months Ended March 31, ​ 2022 2021 ​ ​ ​ ​ ​ ​ Shares used in basic earnings per share calculation ​ 47,005 46,743 Effect of dilutive securities: ​ ​ ​ ​ ​ Restricted stock units ​ 350 612 Performance-based restricted stock units ​ 26 — Total effects of dilutive securities ​ 376 612 Shares used in dilutive earnings per share calculation ​ 47,381 47,355

OVERVIEW AND BASIS OF PRESENT_3

OVERVIEW AND BASIS OF PRESENTATION (TABLES) (Details) - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021	Mar. 31, 2021	Dec. 31, 2020
Restricted Cash and Cash Equivalents Items [Line Items]
Cash and cash equivalents	$ 156,828	$ 158,205
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	172,207	180,682	$ 160,236	$ 159,015
Prepaid Expenses and Other Current Assets [Member]
Restricted Cash and Cash Equivalents Items [Line Items]
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	$ 15,379	$ 22,477

OVERVIEW AND BASIS OF PRESENT_4

OVERVIEW AND BASIS OF PRESENTATION (NARRATIVE) (Details)	Mar. 31, 2022USD ($)
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
Number of employees	62,000
Percepta LLC
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
ownership percentage	55.00%
FCR
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
ownership percentage	70.00%
Serendebyte
Consolidation, Less than Wholly Owned Subsidiary, Parent Ownership Interest, Effects of Changes, Net [Line Items]
ownership percentage	70.00%

ACQUISITIONS ASSETS ACQUIRED (T

ACQUISITIONS ASSETS ACQUIRED (TABLES) (Details) - USD ($) $ in Thousands	Apr. 08, 2021	Mar. 31, 2022	Dec. 31, 2021
Business Acquisition [Line Items]
Operating lease assets		$ 96,995	$ 90,180
Deferred tax assets.		15,100
Goodwill		739,531	739,481
Operating lease liability - short-term		43,344	44,460
Accrued employee compensation and benefits		166,095	156,324
Operating lease liability - long-term		$ 70,140	$ 64,419
Avtex
Business Acquisition [Line Items]
Cash	$ 18,638
Accounts receivable.	22,214
Prepaid Expenses	26,389
Other assets	480
Operating lease assets	3,614
Income Taxes Receivable	93
Fixed Assets Acquired	3,162
Goodwill	378,882
Total assets acquired	587,742
Accounts payable	20,580
Operating lease liability - short-term	678
Accrued employee compensation and benefits	4,325
Accrued income taxes	332
Accrued expenses	250
Operating lease liability - long-term	2,936
Deferred tax liabilities	1,930
Deferred revenue.	56,765
Total liabilities assumed	87,796
Total purchase price	499,946
Avtex | Trade Names [Member]
Business Acquisition [Line Items]
Intangible assets	5,300
Avtex | Intellectual Property [Member]
Business Acquisition [Line Items]
Intangible assets	770
Avtex | Customer Relationships [Member]
Business Acquisition [Line Items]
Intangible assets	$ 128,200

ACQUISITIONS AND DIVESTITURES_2

ACQUISITIONS AND DIVESTITURES (NARRATIVE) (Details) - USD ($)	Apr. 01, 2022	Apr. 08, 2021	Mar. 31, 2022	Dec. 31, 2021	Mar. 31, 2021	Dec. 31, 2020
Business Acquisition [Line Items]
Entity Number of Employees			62,000
Other liabilities, noncurrent			$ 75,687,000	$ 79,827,000
Redeemable noncontrolling interest			56,666,000	56,316,000	$ 54,674,000	$ 52,976,000
Contingent Consideration, at fair value			0	9,600,000
Business Combination Contingent Consideration Liability			0	9,600,000
Sales Revenue Services Net			588,726,000		539,219,000
Net income attributable to TTEC stockholders			33,404,000		50,418,000
Business Acquisition, Pro Forma Revenue					586,200,000
Business Acquisition, Pro Forma Income (Loss) from Continuing Operations, Net of Tax					53,600,000
TTEC Digital
Business Acquisition [Line Items]
Sales Revenue Services Net			113,583,000		63,587,000
TTEC Engage
Business Acquisition [Line Items]
Sales Revenue Services Net			475,143,000		$ 475,632,000
Faneuil
Business Acquisition [Line Items]
Payments to Acquire Businesses	$ 142,300,000
Avtex
Business Acquisition [Line Items]
Date of Acquisition		Apr. 8, 2021
Payments to Acquire Businesses		$ 499,946,000
Base purchase price to acquire businesses		490,000,000
Total purchase price		$ 499,946,000
Business Combination, Provisional Information, Initial Accounting Incomplete, Adjustment, Financial Liabilities			100,000
Business Acquisition, Pro Forma Revenue			53,400,000
Business Acquisition, Pro Forma Income (Loss) from Continuing Operations, Net of Tax			$ 2,800,000
Avtex | TTEC Digital
Business Acquisition [Line Items]
Description of Acquired Entity		100% of the outstanding stock of Avtex Solutions Holdings, LLC (“Avtex”). Avtex is an end-to-end customer experience and CXaaS solutions provider with offerings in Genesys and Microsoft cloud solutions
Avtex | Accounting Standards Update 2021-08 [Member]
Business Acquisition [Line Items]
Increase (Decrease) in Deferred Revenue				4,900,000
Sales Revenue Services Net				$ 3,400,000
Avtex | Customer Relationships [Member]
Business Acquisition [Line Items]
Useful life		9 years
Avtex | Trade Names [Member]
Business Acquisition [Line Items]
Useful life		1 year
Avtex | Intellectual Property [Member]
Business Acquisition [Line Items]
Useful life		3 years
Avtex | Avtex
Business Acquisition [Line Items]
ownership percentage		100.00%
Faneuil
Business Acquisition [Line Items]
Date of Acquisition	Apr. 1, 2022
Faneuil | TTEC Engage
Business Acquisition [Line Items]
Description of Acquired Entity	On April 1, 2022, the Company completed an asset acquisition through its subsidiary TTEC Government Solutions LLC, of certain public sector citizen experience contracts in the transportation infrastructure and healthcare exchange industries from Faneuil, Inc., a subsidiary of ALJ Regional Holdings, Inc. The business will operate as part of the TTEC Engage segment and will be fully consolidated into the financial statements of TTEC. The Faneuil acquisition will be recorded as a business combination under ASC 805, Business Combinations, with identifiable assets acquired and liabilities assumed recorded at their estimated fair values as of the acquisition date.

SEGMENT INFORMATION (SEGMENT FI

SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021	Dec. 31, 2021
Segment Reporting Information [Line Items]
Net Revenue	$ 588,726	$ 539,219
Depreciation and amortization	26,630	20,459
Income (Loss) from Operations	48,310	73,424
Capital Expenditures	16,691	11,565
Total Assets	2,051,685		$ 1,996,804
Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	588,726	539,241
Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue		(22)
TTEC Digital
Segment Reporting Information [Line Items]
Net Revenue	113,583	63,587
Depreciation and amortization	9,412	3,887
Income (Loss) from Operations	6,347	4,202
Capital Expenditures	1,591	1,532
Total Assets	827,887		828,255
TTEC Digital | Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	113,583	63,609
TTEC Digital | Intersegment Eliminations
Segment Reporting Information [Line Items]
Net Revenue		(22)
TTEC Engage
Segment Reporting Information [Line Items]
Net Revenue	475,143	475,632
Depreciation and amortization	17,218	16,572
Income (Loss) from Operations	41,963	69,222
Capital Expenditures	15,100	10,033
Total Assets	1,223,798		$ 1,168,549
TTEC Engage | Operating Segments
Segment Reporting Information [Line Items]
Net Revenue	$ 475,143	$ 475,632

SEGMENT INFORMATION (REVENUE GE

SEGMENT INFORMATION (REVENUE GEOGRAPHY) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021	Dec. 31, 2021
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	$ 588,726	$ 539,219
Other long-term assets	75,977		$ 77,273
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	394,610	358,326
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	100,030	102,252
Latin America [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	27,382	29,439
Europe Middle East Africa [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	31,565	25,917
Asia Pacific[ Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	17,499	16,167
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Sales Revenue Services Net	$ 17,640	$ 7,118

ACCOUNTS RECEIVABLE (SCHEDULE O

ACCOUNTS RECEIVABLE (SCHEDULE OF CHANGE IN ALLOWANCE) (Details) - USD ($)	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS [Abstract]
Balance, beginning balance	$ 5,409,000	$ 5,067,000
Provision for credit losses	(185,000)	21,000
Uncollectible receivables written-off	(213,000)	(83,000)
Effect of foreign currency	21,000	(8,000)
Balance, ending balance	$ 5,032,000	$ 4,997,000

ACCOUNTS RECEIVABLE AND SIGNI_2

ACCOUNTS RECEIVABLE AND SIGNIFICANT CLIENTS(NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Entity Wide Revenue Major Customer Line Items
Revenue.	$ 588,726	$ 539,219
Revenue | Customer Concentration Risk | Minimum
Entity Wide Revenue Major Customer Line Items
Revenue.	$ 100,000
Revenue | Customer Concentration Risk | Financial Services Client
Entity Wide Revenue Major Customer Line Items
Concentration Risk, Customer	one	one
Concentration risk percentage	7.30%	15.70%
Revenue | Customer Concentration Risk | Automotive Industry Client
Entity Wide Revenue Major Customer Line Items
Concentration Risk, Customer	one	one
Concentration risk percentage	10.40%	8.80%

Receivables Sales Agreement - A

Receivables Sales Agreement - Additional Information (Narrative) (Detail) - USD ($) $ in Millions	Mar. 31, 2022	Dec. 31, 2021
Receivables Sales Agreement [Line Items]
Factored Accounts Receivable, net	$ 88.7	$ 97.7
Cash from customers not yet remitted	15.4
Proceeds from factored receivables	100
Maximum
Receivables Sales Agreement [Line Items]
Proceeds from factored receivables	$ 100

GOODWILL (GOODWILL ROLLFORWARD)

GOODWILL (GOODWILL ROLLFORWARD) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2022USD ($)
Goodwill [Line Items]
Beginning balance, goodwill	$ 739,481
Effect of Foreign Currency	50
Ending balance, goodwill	739,531
TTEC Digital
Goodwill [Line Items]
Beginning balance, goodwill	505,222
Effect of Foreign Currency	392
Ending balance, goodwill	505,614
TTEC Engage
Goodwill [Line Items]
Beginning balance, goodwill	234,259
Effect of Foreign Currency	(342)
Ending balance, goodwill	$ 233,917

DERIVATIVES (OCI ROLLFORWARD) (

DERIVATIVES (OCI ROLLFORWARD) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
DERIVATIVES [ABSTRACT]
Aggregate unrealized net gain/(loss) at beginning of year	$ (40)	$ 8,431
Add: Net gain/(loss) from change in fair value of cash flow hedges	390	(3,773)
Less: Net (gain)/loss reclassified to earnings from effective hedges	239	1,059
Aggregate unrealized net gain/(loss) at end of period	$ 589	$ 5,717

DERIVATIVES (NOTIONAL TABLE) (D

DERIVATIVES (NOTIONAL TABLE) (Details) ₱ in Thousands, $ in Thousands, $ in Thousands, $ in Thousands	Mar. 31, 2022CAD ($)	Mar. 31, 2022USD ($)	Mar. 31, 2022PHP (₱)	Mar. 31, 2022MXN ($)	Dec. 31, 2021CAD ($)	Dec. 31, 2021USD ($)	Dec. 31, 2021PHP (₱)	Dec. 31, 2021MXN ($)
Derivative [Line Items]
Notional Amount		$ 41,700				$ 32,900
CAD
Derivative [Line Items]
Contract Maturity Date	Dec. 31, 2022
PHP
Derivative [Line Items]
Contract Maturity Date	Dec. 31, 2024
MXN
Derivative [Line Items]
Contract Maturity Date	Dec. 31, 2024
Foreign Exchange Forward
Derivative [Line Items]
Notional Amount		202,348				234,319
Foreign Exchange Forward | CAD
Derivative [Line Items]
Notional Amount	$ 6,000	$ 4,675			$ 9,000	7,022
% Maturing in the Next 12 Months	100.00%	100.00%	100.00%	100.00%
Foreign Exchange Forward | PHP
Derivative [Line Items]
Notional Amount		$ 141,365	₱ 7,296,000			164,295	₱ 8,472,000
% Maturing in the Next 12 Months	54.80%	54.80%	54.80%	54.80%
Foreign Exchange Forward | MXN
Derivative [Line Items]
Notional Amount		$ 56,308		$ 1,277,000		$ 63,002		$ 1,422,500
% Maturing in the Next 12 Months	47.60%	47.60%	47.60%	47.60%

DERIVATIVES (BALANCE SHEET CLAS

DERIVATIVES (BALANCE SHEET CLASSIFICATION) (Details) - Foreign Exchange [Member] - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Designated as Hedging Instruments [Member] | Cash Flow [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ 787	$ (62)
Designated as Hedging Instruments [Member] | Cash Flow [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	2,716	2,272
Designated as Hedging Instruments [Member] | Cash Flow [Member] | Other assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	1,409	611
Designated as Hedging Instruments [Member] | Cash Flow [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(1,976)	(1,527)
Designated as Hedging Instruments [Member] | Cash Flow [Member] | Other long-term liabilities
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	(1,362)	(1,418)
Not Designated as Hedging Instruments [Member] | Fair Value [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	148	198
Not Designated as Hedging Instruments [Member] | Fair Value [Member] | Prepaids And Other Current Assets [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	172	204
Not Designated as Hedging Instruments [Member] | Fair Value [Member] | Other Current Liabilities [Member]
Derivatives, Fair Value [Line Items]
Total net derivative asset (liability)	$ (24)	$ (6)

DERIVATIVES (INCOME STATEMENT C

DERIVATIVES (INCOME STATEMENT CLASSIFICATION) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Derivative Instruments, Gain (Loss) [Line Items]
Sales Revenue Services Net	$ 588,726	$ 539,219
Other nonoperating income expense	1,260	(798)
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Amount of gain or (loss) recognized in other comprehensive income (loss) - effective portion, net of tax:	239	1,059
Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Cash Flow [Member] | Reclassification from accumulated other comprehensive income | Revenue
Derivative Instruments, Gain (Loss) [Line Items]
Sales Revenue Services Net	323	1,431
Not Designated as Hedging Instruments [Member] | Foreign Exchange [Member] | Fair Value [Member] | Other income (expense), net
Derivative Instruments, Gain (Loss) [Line Items]
Other nonoperating income expense	$ 299	$ (337)

DERIVATIVES (NARRATIVE) (Detail

DERIVATIVES (NARRATIVE) (Details) - USD ($) $ in Millions	Mar. 31, 2022	Dec. 31, 2021
DERIVATIVES [ABSTRACT]
Notional Amount	$ 41.7	$ 32.9

FAIR VALUE (DERIVATIVES TABLE)

FAIR VALUE (DERIVATIVES TABLE) (Details) - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	$ 0	$ 0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Significant Other Observable Inputs (Level 2) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	787	(62)
Fair value hedges	148	198
Total net derivative asset (liability)	935	136
Significant Unobservable Inputs (Level 3) [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	0	0
Fair value hedges	0	0
Total net derivative asset (liability)	0	0
Fair Value, Measurements, Recurring [Member]
Fair Value Net Derivative Assets And Liabilities Measured On Recurring And Nonrecurring Basis [Line Items]
Cash flow hedges	787	(62)
Fair value hedges	148	198
Total net derivative asset (liability)	$ 935	$ 136

FAIR VALUE (FAIR VALUE ASSETS A

FAIR VALUE (FAIR VALUE ASSETS AND LIABILITIES) (Details) - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021	Mar. 31, 2021	Dec. 31, 2020
Liabilities [Abstract]
Contingent consideration	$ 0	$ (9,600)
Redeemable noncontrolling interest	(56,666)	(56,316)	$ (54,674)	$ (52,976)
Quoted Prices in Active Markets for Identical Assets (Level 1) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	0
Total liabilities	0
Redeemable noncontrolling interest	0
Significant Other Observable Inputs (Level 2) [Member]
Assets [Abstract]
Derivative assets, net	935	136
Total assets	935	136
Liabilities [Abstract]
Deferred compensation plan liability	(28,801)	(30,012)
Derivative instruments, net	0
Contingent consideration	0
Total liabilities	(28,801)	(30,012)
Redeemable noncontrolling interest	0
Significant Unobservable Inputs (Level 3) [Member]
Assets [Abstract]
Derivative assets, net	0
Total assets	0
Liabilities [Abstract]
Deferred compensation plan liability	0
Derivative instruments, net	0
Contingent consideration	0	(9,600)
Total liabilities	0	(9,600)
Redeemable noncontrolling interest	$ (56,666)	$ (56,316)

FAIR VALUE (CONTINGENT CONSIDER

FAIR VALUE (CONTINGENT CONSIDERATION TABLE) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2022USD ($)
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	$ 9,600
Acquisitions	0
Payments	(9,600)
Imputed Interest/ Adjustment	0
Ending balance, contingent consideration payable	0
VoiceFoundry US
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	7,414
Acquisitions	0
Payments	(7,414)
Imputed Interest/ Adjustment	0
Ending balance, contingent consideration payable	0
VoiceFoundry ASEAN
Business acquisitions, Contingent Consideration [Line Items]
Beginning balance, contingent consideration payable	2,186
Acquisitions	0
Payments	(2,186)
Imputed Interest/ Adjustment	0
Ending balance, contingent consideration payable	$ 0

FAIR VALUE (NARRATIVE) (Details

FAIR VALUE (NARRATIVE) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2022USD ($)	Dec. 31, 2021USD ($)	Jun. 30, 2021USD ($)	Mar. 31, 2021USD ($)	Dec. 31, 2020USD ($)
Business acquisitions, Contingent Consideration [Line Items]
Line of credit	$ 803,000	$ 791,000
Average interest rate on annual borrowings	1.30%
Business Combination Contingent Consideration Liability	$ 0	9,600
CafeX Member
Business acquisitions, Contingent Consideration [Line Items]
Impairment of equity investment	15,600
VoiceFoundry US
Business acquisitions, Contingent Consideration [Line Items]
Business Combination Contingent Consideration Liability	$ 0	7,414
VoiceFoundry US | Discount Rate
Business acquisitions, Contingent Consideration [Line Items]
Business combination contingent consideration measurement input	23.1
VoiceFoundry ASEAN
Business acquisitions, Contingent Consideration [Line Items]
Business Combination Contingent Consideration Liability	$ 0	2,186
VoiceFoundry ASEAN | Discount Rate
Business acquisitions, Contingent Consideration [Line Items]
Business combination contingent consideration measurement input	18.4
VoiceFoundry Acquisitions
Business acquisitions, Contingent Consideration [Line Items]
Business Combination Contingent Consideration Liability	$ 9,600
Increase (decrease) in contingent consideration payable		$ 100	$ 200	$ 900	$ 4,300

INCOME TAXES (NARRATIVE) (Detai

INCOME TAXES (NARRATIVE) (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended
	Mar. 31, 2022	Dec. 31, 2021	Sep. 30, 2021	Mar. 31, 2021
Income Tax Narrative [Line Items]
Net Change in Valuation Allowance	$ (1.3)	$ 5.1	$ 6.4	$ 2.4
Valuation allowance on deferred tax assets	29.4
Deferred tax assets, net	15.1
Deferred tax assets, net of valuation allowance and deferred tax liabilities	10.2
Deferred Tax Liabilities, Net	$ 5
Effective income tax rate	17.60%			22.50%
Income Tax Holidays Description	The Company has been granted “Tax Holidays” as an incentive to attract foreign investment by the government of the Philippines. Generally, a Tax Holiday is an agreement between the Company and a foreign government under which the Company receives certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, the Company has been granted multiple agreements with an initial period of tax at 0% for four years, which will be fully expired in 2022 and additional periods at a reduced tax rate, expiring at various times beginning in 2030.
Aggregate effect on income tax expense for income tax holiday jurisdictions	$ 0.9			$ 1.1
Diluted net income per share effect for income tax holiday jurisdictions	$ 0.02			$ 0.02
United States [Member]
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2017 and 2018
Income Tax Examination, Description	The Company’s U.S. income tax returns filed for the tax years ending December 31, 2017 to present, remain open tax years
Philippines [Member]
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2020
California
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2017 through 2018
WASHINGTON
Income Tax Narrative [Line Items]
Income Tax Years under Audit	2017 through 2019

COMMITMENTS AND CONTINGENCIES (

COMMITMENTS AND CONTINGENCIES (NARRATIVE) (Details) - USD ($)	Mar. 31, 2022	Nov. 23, 2021	Mar. 25, 2021	Apr. 30, 2021	Mar. 31, 2022	Mar. 31, 2021	Dec. 31, 2021
Initiation date of current line of credit agreement		Nov. 23, 2021
Line of Credit Facility, Increase (Decrease), Other, Net			$ 300,000,000
Line of Credit Facility, Current Borrowing Capacity		$ 1,500,000,000	$ 1,200,000,000
Initial Borrowing Capacity	$ 1,500,000				$ 1,500,000
Proceeds from factored receivables	100,000,000				100,000,000
Percentage of receivables factored	25				$ 25
Credit facility interest rate					1.30%
Line of Credit Facility, Collateral					Letter of credit fees are one eighth of 1% of the stated amount of the letter of credit on the date of issuance, renewal or amendment, plus an annual fee equal to the borrowing margin for Eurodollar loans.
Receivables Held-for-sale, Amount	100,000,000				$ 100,000,000
Line of credit	803,000,000				803,000,000		$ 791,000,000
Average daily utilization under credit facility					917,800,000	$ 446,100,000
Remaining borrowing capacity under credit facility	525,000,000				525,000,000
Letters Of Credit Issued Outside Line Of Credit Facility	400,000				400,000
Line Of Credit Facility Letters Of Credit Issued	$ 12,600,000				12,600,000
Fed Funds Effective Rate Overnight Index Swap Rate [Member]
Credit facility interest rate	0.50%
London Interbank Offered Rate (LIBOR) [Member]
Credit facility interest rate	1.25%
Avtex
Line of Credit Facility, Increase (Decrease), Other, Net				$ 500,000,000
Minimum | Company's net leverage ratio [Member]
Credit facility interest rate	0.00%
Minimum | Eurodollar [Member]
Credit facility interest rate	1.00%
Maximum
Proceeds from factored receivables	$ 100,000,000				100,000,000
Receivables Held-for-sale, Amount	$ 100,000,000				$ 100,000,000
Maximum | Company's net leverage ratio [Member]
Credit facility interest rate	0.75%
Maximum | Eurodollar [Member]
Credit facility interest rate	1.75%

DEFERRED REVENUE AND REMAININ_2

DEFERRED REVENUE AND REMAINING PERFORMANCE OBLIGATIONS (NARRATIVE") (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Contract with Customer, Liability, Revenue Recognized	$ 78.2	$ 36.3
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-04-01
Revenue, Remaining Performance Obligation, Amount	$ 310
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Period	3 years

ACCUMULATED OTHER COMPREHENSI_3

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (ROLLFORWARD TABLE) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	$ 538,025	$ 457,762
Ending balance, value	551,826	480,241
Accumulated Other Comprehensive Income (Loss)
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(98,426)	(72,156)
Other comprehensive income (loss) before reclassifications	790	(9,544)
Amounts reclassified from accumulated other comprehensive income (loss)	172	987
Net current period other comprehensive income (loss)	962	(8,557)
Ending balance, value	(97,464)	(80,713)
Foreign Currency Translation Adjustment
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(95,547)	(78,139)
Other comprehensive income (loss) before reclassifications	292	(5,879)
Net current period other comprehensive income (loss)	292	(5,879)
Ending balance, value	(95,255)	(84,018)
Derivative Valuation, Net of Tax
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(40)	8,431
Other comprehensive income (loss) before reclassifications	390	(3,773)
Amounts reclassified from accumulated other comprehensive income (loss)	239	1,059
Net current period other comprehensive income (loss)	629	(2,714)
Ending balance, value	589	5,717
Other, Net of Tax.
AOCI Attributable to Parent, Net of Tax [Roll Forward]
Beginning balance, value	(2,839)	(2,448)
Other comprehensive income (loss) before reclassifications	108	108
Amounts reclassified from accumulated other comprehensive income (loss)	(67)	(72)
Net current period other comprehensive income (loss)	41	36
Ending balance, value	$ (2,798)	$ (2,412)

ACCUMULATED OTHER COMPREHENSI_4

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (INCOME STATEMENT CLASSIFICATION TABLE) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Presentation of Income Statement Reclassifications [Line Items]
Sales Revenue Services Net	$ 588,726	$ 539,219
Benefit from (provision for) income taxes	(8,034)	(15,979)
Net income	37,970	55,024
Accumulated Other Comprehensive Income (Loss)
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other	(172)	(987)
Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net Income (Loss) - Other	(239)	(1,059)
Reclassification from accumulated other comprehensive income
Presentation of Income Statement Reclassifications [Line Items]
Cost of services	(75)	(80)
Net Income (Loss) - Other	(67)	(72)
Reclassification from accumulated other comprehensive income | Tax effect
Presentation of Income Statement Reclassifications [Line Items]
Benefit from (provision for) income taxes	(84)	(372)
Provision for income taxes - Other	8	8
Reclassification from accumulated other comprehensive income | Derivative Valuation, Net of Tax
Presentation of Income Statement Reclassifications [Line Items]
Net income	239	1,059
Foreign Exchange Forward | Reclassification from accumulated other comprehensive income | Foreign Currency Translation Adjustment
Presentation of Income Statement Reclassifications [Line Items]
Sales Revenue Services Net	$ 323	$ 1,431

WEIGHTED AVERAGE SHARE COUNTS_2

WEIGHTED AVERAGE SHARE COUNTS (DILUTED SHARES TABLE) (Details) - shares shares in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Weighted Average Number of Shares Outstanding Reconciliation [Abstract]
Shares used in basic earnings per share calculation	47,005	46,743
Effect of dilutive securities:
Restricted stock units	350	612
Performance-based restricted stock units	26
Total effects of dilutive securities	376	612
Shares used in dilutive earnings per share calculation	47,381	47,355

WEIGHTED AVERAGE SHARE COUNTS_3

WEIGHTED AVERAGE SHARE COUNTS (NARRATIVE) (Details) - shares shares in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Restricted Stock Units (RSUs) [Member]
Anti-dilutive options to purchase common stock [Line Items]
Anti-dilutive securities	193	0

EQUITY-BASED COMPENSATION PLANS

EQUITY-BASED COMPENSATION PLANS (NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Mar. 31, 2022	Mar. 31, 2021	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020	Dec. 31, 2019
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 3,739	$ 4,028
2021 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Arrangement by Share-based Payment Award, Description	During 2021, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $1.2 million and $4.9 million and vest immediately in 2024. If the defined minimum targets are not met, then no shares will be issued. The number of shares that will be awarded will be based on the Company’s annual revenue and adjusted operating income for the fiscal year 2023. Fiscal year’s 2023 revenue and adjusted operating income will determine the award amount. Expense for these awards will begin at the start of the requisite service period, beginning January 1, 2023.
Minimum
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Award Vesting Period	4 years
Minimum | 2021 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense				$ 1,200
Maximum
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Award Vesting Period	5 years
Maximum | 2021 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense				$ 4,900
Restricted Stock Units (RSUs) [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 3,600	$ 3,300
Unrecognized Compensation Expense	$ 35,300
Non-option Equity Awards Granted	20,643	44,471
Performance Shares [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 0	$ 300
Performance Shares [Member] | 2019 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Arrangement by Share-based Payment Award, Description	During 2019, the Company awarded performance restricted stock units (“PRSUs”) that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.4 million and $1.4 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The award amounts are based on the Company’s annual adjusted operating income for the fiscal years 2019, 2020 and 2021. Each fiscal year’s adjusted operating income will determine the award amount.
Performance Shares [Member] | 2020 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 400	500
Share-based Compensation Arrangement by Share-based Payment Award, Description	During 2020, the Company awarded PRSUs that are subject to service and performance vesting conditions. If defined minimum targets are met, the annual value of the PRSUs issued will be between $0.2 million and $2.0 million and vest immediately. If the defined minimum targets are not met, then no shares will be issued. The number of shares awarded are based on the Company’s annual revenue and adjusted operating income for the fiscal years 2021 and 2022. Each fiscal year’s revenue and adjusted operating income will determine the award amount. The Company recognized compensation expense related to PRSUs of $0.4 million and $0.5 million, respectively, for the three months ended March 31, 2022 and 2021.
Performance Shares [Member] | 2022 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Arrangement by Share-based Payment Award, Description	For the ordinary course annual PRSUs, if defined minimum targets are met, the annual value of the PRSUs issued will be between $0.9 million and $3.5 million and vest immediately in March 2025. If the defined minimum targets are not met, then no shares will be issued. The number of shares that will be awarded will be based on the Company’s annual revenue and adjusted EBITDA for the fiscal year 2024. Fiscal year’s 2024 revenue and adjusted EBITDA will determine the award amount.
Performance Shares [Member] | 2022 VCP PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Share-based Compensation Arrangement by Share-based Payment Award, Description	The one-time stretch financial goals PRSUs, if defined minimum targets at TTEC Engage and TTEC Digital business segments’ levels, are met, the value of the PRSUs issued will be between 0.0 million shares and 0.5 million shares and will vest immediately in March 2026. If the defined minimum targets are not met, then no shares will be issued. The number of shares to be awarded will be based on the TTEC Engage and TTEC Digital business segments’ annual revenue and adjusted EBITDA for the fiscal year 2025.
Performance Shares [Member] | Minimum | 2019 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense						$ 400
Performance Shares [Member] | Minimum | 2020 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense					$ 200
Performance Shares [Member] | Minimum | 2022 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense			$ 900
Performance Shares [Member] | Minimum | 2022 VCP PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Non-option Equity Awards Granted	0
Performance Shares [Member] | Maximum | 2019 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense						$ 1,400
Performance Shares [Member] | Maximum | 2020 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense					$ 2,000
Performance Shares [Member] | Maximum | 2022 PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense			$ 3,500
Performance Shares [Member] | Maximum | 2022 VCP PRSUs [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Non-option Equity Awards Granted	500,000
Cost of Services
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 1,600	1,300
Selling General And Administrative Expenses [Member]
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Equity-based compensation expense	$ 2,100	$ 2,700

RELATED PARTY TRANSACTIONS (NAR

RELATED PARTY TRANSACTIONS (NARRATIVE) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Related Party Transaction Line Items
Sales Revenue Services Net	$ 588,726	$ 539,219
Airmax [Member]
Related Party Transaction Line Items
Purchases from Related Party	100	300
Accounts Payable Due from Related Party	88
Welltok
Related Party Transaction Line Items
Sales Revenue Services Net	400	500
Unisys [Member]
Related Party Transaction Line Items
Sales Revenue Services Net	$ 32	$ 200