Startek (SRT) 10-K 6 Mar 15 2014 FY Annual report Financial data

DOCUMENT_AND_ENTITY_INFORMATIO

DOCUMENT AND ENTITY INFORMATION (USD $)	12 Months Ended
In Millions, except Share data, unless otherwise specified	Dec. 31, 2014	Mar. 03, 2015	Jun. 30, 2014
Document and Entity Information Abstract
Entity Registrant Name	StarTek, Inc.
Entity Central Index Key	1031029
Document Type	10-K
Document Period End Date	31-Dec-14
Amendment Flag	FALSE
Current Fiscal Year End Date	-19
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Filer Category	Smaller Reporting Company
Entity Public Float			$95.10
Entity Common Stock, Shares Outstanding		15,417,122
Document Fiscal Year Focus	2014
Document Fiscal Period Focus	FY

CONSOLIDATED_STATEMENTS_OF_OPE

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS (USD $)	12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Revenue	$250,080	$231,257
Cost of services	219,608	206,932
Gross profit	30,472	24,325
Selling, general and administrative expenses	31,397	28,828
Impairment losses and restructuring charges, net	3,965	94
Operating loss	-4,890	-4,597
Interest and other income (expense), net	-6	-1,579
Loss before income taxes	-4,896	-6,176
Income tax expense	564	230
Net loss	-5,460	-6,406
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	-415	-898
Change in fair value of derivative instruments	599	-2,640
Comprehensive loss	($5,276)	($9,944)
Net loss per common share - basic and diluted (in usd per share)	($0.35)	($0.42)
Weighted average common shares outstanding - basic and diluted (in shares)	15,394	15,339

CONSOLIDATED_BALANCE_SHEETS

CONSOLIDATED BALANCE SHEETS (USD $)	Dec. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets:
Cash and cash equivalents	$5,306	$10,989
Trade accounts receivable, net	46,103	43,708
Deferred income tax assets	2	157
Derivative asset	48	0
Prepaid expenses	2,257	2,939
Other current assets	792	2,271
Total current assets	54,508	60,064
Property, plant and equipment, net	28,180	22,210
Long-term deferred income tax assets	1,429	2,151
Intangible assets, net	2,609	1,164
Goodwill	4,136	1,637
Other long-term assets	2,931	2,491
Total assets	93,793	89,717
Current liabilities:
Accounts payable	10,434	8,477
Accrued liabilities:
Accrued payroll	5,522	9,196
Accrued compensated absences	2,309	2,469
Other accrued liabilities	3,040	1,901
Line of credit	4,640	1,000
Derivative liability	1,250	2,160
Deferred income tax liabilities	965	766
Other current liabilities	3,512	2,529
Total current liabilities	31,672	28,498
Deferred rent	1,593	1,445
Other liabilities	5,847	1,600
Total liabilities	39,112	31,543
Commitments and contingencies
Stockholders' equity:
Common stock, 32,000,000 non-convertible shares, $0.01 par value, authorized; 15,414,803 and 15,368,356 shares issued and outstanding at December 31, 2014 and 2013, respectively	154	154
Additional paid-in capital	76,056	74,273
Accumulated other comprehensive loss	-825	-1,009
Accumulated deficit	-20,704	-15,244
Total stockholders' equity	54,681	58,174
Total liabilities and stockholders' equity	$93,793	$89,717

CONSOLIDATED_BALANCE_SHEETS_Pa

CONSOLIDATED BALANCE SHEETS [Parenthetical] (USD $)	Dec. 31, 2014	Dec. 31, 2013
Statement of Financial Position [Abstract]
Common stock, par value (in usd per share)	$0.01	$0.01
Common stock, non-convertible shares authorized	32,000,000	32,000,000
Common stock, shares issued	15,414,803	15,368,356
Common stock, shares outstanding	15,414,803	15,368,356

CONSOLIDATED_STATEMENTS_OF_CAS

CONSOLIDATED STATEMENTS OF CASH FLOWS (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Operating Activities
Net loss	($5,460)	($6,406)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	10,379	12,527
Impairment losses	0	531
(Gains) losses on disposal of assets	-136	1,074
(Gain) on dissolution of subsidiary	-413
Loss on sale leaseback transaction	0	475
Share-based compensation expense	1,625	1,607
Amortization of deferred gain on sale leaseback transaction	-276	-273
Deferred income taxes	993	166
Income tax benefit related to other comprehensive income	-117	0
Changes in operating assets and liabilities:
Trade accounts receivable, net	-2,444	-2,711
Prepaid expenses and other assets	1,389	-1,958
Accounts payable	948	435
Accrued and other liabilities	-2,108	775
Net cash provided by operating activities	4,380	6,242
Investing Activities
Proceeds from note receivable	645	658
Proceeds from sale of assets	1,135	3,394
Proceeds from sale leaseback transaction	0	1,337
Purchases of property, plant and equipment	-11,661	-8,843
Cash paid for acquisitions of businesses	-3,419	-2,097
Net cash used in investing activities	-13,300	-5,551
Financing Activities
Proceeds from stock option exercises	41	141
Proceeds from line of credit	170,447	41,390
Principal payments on line of credit	-166,807	-40,390
Payment of payroll taxes relating to vesting of restricted stock	0	-6
Net proceeds from the issuance of common stock	118	97
Principal payments on long-term debt	-183
Principal payments on capital lease obligations	-200	-19
Net cash provided by financing activities	3,416	1,213
Effect of exchange rate changes on cash	-179	-98
Net (decrease) increase in cash and cash equivalents	-5,683	1,806
Cash and cash equivalents at beginning of period	10,989	9,183
Cash and cash equivalents at end of period	5,306	10,989
Supplemental Disclosure of Cash Flow Information
Cash paid for interest	548	54
Cash paid for income taxes	60	533
Cash Flow, Noncash Investing and Financing Activities Disclosure [Abstract]
Assets acquired through capital lease and direct financing	$4,879	$1,413

CONSOLIDATED_STATEMENTS_OF_STO

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (USD $)	Total	Common Stock	Additional Paid-In Capital	Accumulated Other Comprehensive Income (Loss)	Accumulated Deficit
In Thousands, except Share data, unless otherwise specified
Balance at Dec. 31, 2012	$66,279	$153	$72,435	$2,529	($8,838)
Balance (in shares) at Dec. 31, 2012		15,298,947
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock options exercised	141	1	140
Stock options exercised (in shares)		38,577
Stock issued for services	45	0	45
Stock issued for services (in shares)		8,318
Restricted shares forfeited	-3		-3
Restricted shares forfeited (in shares)		-1,067
Shares withheld for taxes on restricted stock vested	-6	0	-6
Shares withheld for taxes on restricted stock vested (in shares)		-823
Issuance of common stock pursuant to Employee Stock Purchase Plan	97	0	97
Issuance of common stock pursuant to Employee Stock Purchase Plan (in shares)		24,404
Share-based compensation expense	1,565		1,565
Net loss	-6,406				-6,406
Change in accumulated other comprehensive income (loss)	-3,538			-3,538
Balance at Dec. 31, 2013	58,174	154	74,273	-1,009	-15,244
Balance (in shares) at Dec. 31, 2013	15,368,356	15,368,356
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Stock options exercised	41	0	41
Stock options exercised (in shares)	14,383	14,383
Stock issued for services	90	0	90
Stock issued for services (in shares)		12,670
Issuance of common stock pursuant to Employee Stock Purchase Plan	117	0	117
Issuance of common stock pursuant to Employee Stock Purchase Plan (in shares)		19,394
Share-based compensation expense	1,535		1,535
Net loss	-5,460				-5,460
Change in accumulated other comprehensive income (loss)	184			184
Balance at Dec. 31, 2014	$54,681	$154	$76,056	($825)	($20,704)
Balance (in shares) at Dec. 31, 2014	15,414,803	15,414,803

BASIS_OF_PRESENTATION_AND_SUMM

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	12 Months Ended
	Dec. 31, 2014
Accounting Policies [Abstract]
BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES	1. BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
	StarTek, Inc. ("STARTEK") is a comprehensive contact center and business process outsourcing services company. For over 25 years, we have partnered with our clients to effectively handle their customers throughout the customer life cycle. We have provided customer experience management solutions that solve strategic business challenges so that businesses can effectively manage customer relationships across all contact points. Headquartered in Greenwood Village, Colorado, we operate facilities in the U.S., Canada, the Philippines and Honduras.  We operate within three business segments:  Domestic, Asia Pacific and Latin America.  Refer to Note 16, "Segment Information," for further information.
	We are considered a "smaller reporting company" under the applicable disclosure rules of the Securities and Exchange Commission and accordingly, have elected to provide our audited statements of operations and comprehensive loss, cash flows and changes in stockholders' equity for two, rather than three, years.
	Consolidation
	Our consolidated financial statements include the accounts of all wholly-owned subsidiaries after elimination of significant intercompany balances and transactions.
	Use of Estimates
	The preparation of our consolidated financial statements in conformity with U.S. generally accepted accounting principles ("GAAP") requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
	Concentration of Credit Risk
	We are exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments.  Historically, the losses related to credit risk have been immaterial.  We regularly monitor credit risk to mitigate the possibility of current and future exposures resulting in a loss.  We evaluate the creditworthiness of clients prior to entering into an agreement to provide services and on an on-going basis as part of the processes of revenue recognition and accounts receivable.  We do not believe we are exposed to more than a nominal amount of credit risk in our derivative hedging activities, as the counter parties are established, well-capitalized financial institutions.
	Foreign Currency
	The assets and liabilities of our foreign operations that are recorded in foreign currencies are translated into U.S. dollars at exchange rates prevailing at the balance sheet date. Revenues and expenses are translated at the weighted-average exchange rate during the reporting period. Resulting translation adjustments, net of applicable deferred income taxes, are recorded in accumulated other comprehensive income.  Foreign currency transaction gains and losses are included in interest and other income (expense), net in our consolidated statements of operations and comprehensive loss. Such gains and losses were not material for any period presented.
	Revenue Recognition
	We invoice our clients monthly in arrears and recognize revenues for such services when completed. Substantially all of our contractual arrangements are based either on a production rate, meaning that we recognize revenue based on the billable hours or minutes of each call center agent, or on a rate per transaction basis.  These rates could be based on the number of paid hours the agent works, the number of minutes the agent is available to answer calls, or the number of minutes the agent is actually handling calls for the client, depending on the client contract.  Production rates vary by client contract and can fluctuate based on our performance against certain pre-determined criteria related to quality and performance. Additionally, some clients are contractually entitled to penalties when we are out of compliance with certain quality and/or performance obligations defined in the client contract. Such penalties are recorded as a reduction to revenue as incurred based on a measurement of the appropriate penalty under the terms of the client contract.  Likewise, some client contracts stipulate that we are entitled to bonuses should we meet or exceed these predetermined quality and/or performance obligations.  These bonuses are recognized as incremental revenue in the period in which they are earned.
	As a general rule, our contracts do not include multiple elements.  We provide initial training to customer service representatives upon commencement of new contracts and recognize revenues for such training as the services are provided based upon the production rate (i.e., billable hours and rates related to the training services as stipulated in our contractual arrangements). Accordingly, the corresponding training costs, consisting primarily of labor and related expenses, are recognized as incurred.
	Allowance for Doubtful Accounts
	An allowance for doubtful accounts is provided for known and estimated potential losses arising from sales to customers based on a periodic review of these accounts.  There was no allowance for doubtful accounts as of December 31, 2014 or 2013.
	Fair Value of Financial Instruments
	The carrying value of our cash and cash equivalents, accounts receivable, notes receivable, accounts payable and line of credit approximate fair value because of their short-term nature.
	Fair value is the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions, and credit risk.
	Accounting guidance for the measurement of fair value establishes a hierarchy that prioritizes the inputs to valuation techniques used to measure fair value.  The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurements) and the lowest priority to unobservable inputs (Level 3 measurements).  The levels of the fair value hierarchy are described below:
	Level 1                                                       Valuation is based upon quoted prices for identical instruments traded in active markets.
	Level 2                                                       Valuation is based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.
	Level 3                                                       Valuation is generated from model-based techniques that use significant assumptions not observable in the market.  These unobservable assumptions reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.  Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques.
	Refer to Note 8, “Fair Value Measurements,” for additional information on how we determine fair value for our assets and liabilities.
	Cash and Cash Equivalents
	We consider cash equivalents to be short-term, highly liquid investments readily convertible to known amounts of cash and so near their maturity at purchase that they present insignificant risk of changes in value because of changes in interest rates.
	Restricted cash of $187 and $456 included in other current assets at December 31, 2014 and 2013 represents escrowed funds related to the sale-leaseback of our Greeley North property.
	Derivative Instruments and Hedging Activities
	Our derivative instruments consist of foreign currency forward contracts and are recorded as either an asset or liability measured at its fair value, with changes in the fair value of qualifying hedges recorded in other comprehensive income.  Changes in a derivative’s fair value are recognized currently in the statements of operations unless specific hedge accounting criteria are met. Special accounting for qualifying hedges allows a derivative’s gains and losses to offset the related results of the hedged item and requires that we must formally document, designate and assess the effectiveness of transactions that receive hedge accounting treatment.
	We generally are able to apply cash flow hedge accounting which associates the results of the hedges with forecasted future expenses.  The current mark-to-market gain or loss is recorded in accumulated other comprehensive income and will be re-classified to operations as the forecasted expenses are incurred, typically within one year.  During 2014 and 2013, our cash flow hedges were highly effective and hedge ineffectiveness was not material. While we expect that our derivative instruments that have been designated as hedges will continue to meet the conditions for hedge accounting, if hedges do not qualify as highly effective or if we do not believe that forecasted transactions will occur, the changes in the fair value of the derivatives used as hedges will be reflected in earnings.
	Property, Plant and Equipment
	Property, plant, and equipment, are stated at depreciated cost. Additions and improvement activities are capitalized. Maintenance and repairs are expensed as incurred. Assets held under capital leases are recorded at the lower of the net present value of the minimum lease payments or the fair value of the leased asset at the inception of the lease. Depreciation and amortization is computed using the straight-line method based on their estimated useful lives, as follows:
		Estimated Useful Life
	Buildings and building improvements	10-30 years
	Telephone and computer equipment	3-5 years
	Software	3 years
	Furniture, fixtures, and miscellaneous equipment	5-7 years
	We depreciate leasehold improvements associated with operating leases over the shorter of the expected useful life or remaining life of the lease.  Amortization expense related to assets recorded under capital leases is included in depreciation and amortization expense.
	Impairment of Long-Lived Assets
	We periodically, on at least an annual basis, evaluate potential impairments of our long-lived assets.  In our annual evaluation or when we determine that the carrying value of a long-lived asset may not be recoverable, based upon the existence of one or more indicators of impairment, we evaluate the projected undiscounted cash flows related to the assets. If these cash flows are less than the carrying values of the assets, we measure the impairment based on the excess of the carrying value of the long-lived asset over the long-lived asset’s fair value.  Our projections contain assumptions pertaining to anticipated levels of utilization and revenue that may or may not be under contract but are based on our experience and/or projections received from our customers.
	Goodwill and Intangible Assets
	Goodwill
	Goodwill is recorded at fair value and not amortized, but is reviewed for impairment at least annually or more frequently if impairment indicators arise. Our goodwill is allocated by reporting unit and is evaluated for impairment by first performing a qualitative assessment to determine whether a quantitative goodwill test is necessary. If it is determined, based on qualitative factors, that the fair value of the reporting unit may be more likely than not less than carrying amount, or if significant adverse changes in our future financial performance occur that could materially impact fair value, a quantitative goodwill impairment test would be required. Additionally, we can elect to forgo the qualitative assessment and perform the quantitative test.
	The first step of the quantitative test compares the fair value of the reporting unit to its carrying amount, including goodwill. If the carrying amount of a reporting unit exceeds its fair value, there is a potential impairment and the second step must be performed. The second step compares the implied fair value of goodwill with the carrying amount of goodwill. If the carrying amount of goodwill exceeds the implied fair value, the excess is required to be recorded as an impairment.
	The implied fair value of goodwill is determined by assigning the fair value of the reporting unit to all the assets and liabilities of that unit (including any unrecognized intangible assets) as if the reporting unit had been acquired in a business combination. We define our reporting units to be the same as our operating segments and have elected to perform the annual impairment assessment for goodwill in the fourth quarter.
	Intangible Assets
	We amortize all acquisition-related intangible assets that are subject to amortization based using the straight-line method over the estimated useful life based on economic benefit as follows:
		Estimated Useful Life
	Developed technology	8 years
	Customer base and customer relationships	3-10 years
	Trade name	6-7 years
	Noncompete agreement	2 years
	We perform a review of intangible assets to determine if facts and circumstances indicate that the useful life is shorter than we had originally estimated or that the carrying amount of assets may not be recoverable. If such facts and circumstances exist, we assess recoverability by comparing the projected undiscounted net cash flows associated with the related asset or group of assets over their remaining lives against their respective carrying amounts. Impairments, if any, are based on the excess of the carrying amount over the fair value of those assets. If the useful life is shorter than originally estimated, we accelerate the rate of amortization and amortize the remaining carrying value over the new shorter useful life.
	For further discussion of goodwill and identified intangible assets, refer to Note 3, "Goodwill and Intangible Assets."
	Assets Held for Sale
	We classify an asset as held for sale when the facts and circumstances meet the criteria for such classification, including the following (a) we have committed to a plan to sell the asset, (b) the asset is available for immediate sale, (c) we have initiated actions to complete the sale, (d) the sale is expected to be completed within one year, (e) the asset is being actively marketed at a price that is reasonable relative to its fair value and (f) the plan to sell is unlikely to be subject to significant changes or termination.  Assets held for sale are reported at the lower of cost or fair value less costs to sell.
	Restructuring Charges
	On an ongoing basis, management assesses the profitability and utilization of our facilities and in some cases management has chosen to close facilities.  Severance payments that occur from reductions in workforce are in accordance with our postemployment policy and/or statutory requirements that are communicated to all employees upon hire date; therefore, severance liabilities are recognized when they are determined to be probable and estimable. Other liabilities for costs associated with an exit or disposal activity are recognized when the liability is incurred, instead of upon commitment to an exit plan. A significant assumption used in determining the amount of the estimated liability for closing a facility is the estimated liability for future lease payments on vacant facilities.  We determine our estimate of sublease payments based on our ability to successfully negotiate early termination agreements with landlords, a third-party broker or management’s assessment of our ability to sublease the facility based upon the market conditions in which the facility is located. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain.
	Leases
	Rent holidays, landlord/tenant incentives and escalations are included in some instances in the base price of our rent payments over the term of our operating leases. We recognize rent holidays and rent escalations on a straight-line basis over the lease term. The landlord/tenant incentives are recorded as deferred rent and amortized on a straight line basis over the lease term.
	Assets held under capital leases are included in property, plant and equipment, net in our consolidated balance sheets and depreciated over the term of the lease. Rent payments under the leases are recognized as a reduction of the capital lease obligation and interest expense.
	Deferred Gains on Sale and Leaseback Transactions
	We amortize deferred gains on the sale and leaseback of properties under operating leases over the life of the lease. The amortization of these gains is recorded as a reduction to rent expense. The deferred gain is recorded in our consolidated balance sheet in other current liabilities.
	Income Taxes
Income taxes are accounted for under the asset and liability method.  Deferred income taxes reflect net effects of temporary differences between carrying amounts of assets and liabilities for financial reporting purposes and amounts used for income tax purposes. We are subject to foreign income taxes on our foreign operations. We are required to estimate our income taxes in each jurisdiction in which we operate. This process involves estimating our actual current tax exposure, together with assessing temporary differences resulting from differing treatment of items for tax and financial reporting purposes. The tax effects of these temporary differences are recorded as deferred tax assets or deferred tax liabilities. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled.  The effect of a change in tax rates on deferred tax assets and liabilities is recognized in income in the period during which such rates are enacted.  We record a valuation allowance when it is more likely than not that we will not realize the net deferred tax assets in a certain jurisdiction.
We record tax benefits when they are more likely than not to be realized.  Our policy is to reflect penalties and interest as part of income tax expense as they become applicable.
Stock-Based Compensation
We recognize expense related to all share-based payments to employees, including grants of employee stock options, based on the grant-date fair values amortized straight-line over the period during which the employees are required to provide services in exchange for the equity instruments.  We include an estimate of forfeitures when calculating compensation expense.  We use the Black-Scholes method for valuing stock-based awards.  See Note 11, “Share-Based Compensation and Employee Benefit Plans,” for further information regarding the assumptions used to calculate share-based payment expense.
Recently Issued Accounting Standards
In August 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-15, Presentation of Financial Statements—Going Concern: Disclosure of Uncertainties about an Entity’s Ability to Continue as a Going Concern. The standard requires an entity's management to evaluate whether there are conditions or events that raise substantial doubt about the entity's ability to continue as a going concern within one year after the date that the financial statements are issued. Public entities are required to apply the standard for annual reporting periods ending after December 15, 2016, and interim periods thereafter. Early application is permitted. We do not expect the adoption of this standard to have a material impact on our financial statements or disclosures.
In June 2014, the FASB issued ASU 2014-12, Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period (a consensus of the FASB Emerging Issues Task Force). The ASU clarifies that entities should treat performance targets that can be met after the requisite service period of a share-based payment award as performance conditions that affect vesting. Therefore, an entity would not record compensation expense (measured as of the grant date without taking into account the effect of the performance target) related to an award for which transfer to the employee is contingent on the entity’s satisfaction of a performance target until it becomes probable that the performance target will be met. The ASU does not contain any new disclosure requirements. The ASU is effective for reporting periods beginning after December 15, 2015. Early adoption is permitted. We do not expect the adoption of this standard to have a material impact on our financial statements.
In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016, and early adoption is prohibited. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09, including possible transition alternatives, will have on our financial statements.

ACQUISITIONS_ACQUISITIONS

ACQUISITIONS ACQUISITIONS	12 Months Ended
	Dec. 31, 2014
Business Combinations [Abstract]
ACQUISITIONS	ACQUISITIONS
	Collection Center, Inc.
	On October 1, 2014, we acquired Collection Center, Inc. ("CCI"), a receivables management company for approximately $4,105, net of interest incurred. CCI specializes in providing collection services primarily in the healthcare industry and also in the financial services, utility and commercial industries.
	We paid $2,610 of the purchase price in cash on the acquisition date with the remaining balance to be paid quarterly by September 2016. The remaining payments may be adjusted if certain quarterly revenue targets are not met. Minimal acquisition-related expenses were paid, which are recorded in selling, general and administrative expenses. Financial results from the date of acquisition are included in the results of operations within our Domestic segment.
	The following summarizes the preliminary estimated fair values of the identifiable assets acquired as of the acquisition date. There were no other assets or liabilities acquired. The estimates of fair value of identifiable assets acquired are preliminary, pending completion of a valuation, thus are subject to revisions that may result in adjustment to the values presented below:
		Preliminary Estimate of Acquisition Date Fair Value
	Customer relationships	$	1,840
	Trade name	130
	Goodwill	2,135
	Total purchase price	$	4,105
	The customer relationships and trade name have preliminary estimated useful lives of eight years and seven years, respectively. The goodwill recognized was attributable primarily to the acquired workforce and further expansion into the health care industry.
	Ideal Dialogue Company, LLC
	On March 18, 2013, we acquired Ideal Dialogue Company, LLC (“IDC”) for approximately $1,500 in cash. IDC uses analysis and unique methodologies based on more than 50 years of research in the science of human communication to optimize agent-customer interactions. IDC provides solutions that improve hiring, training, leadership development, quality monitoring and executive insight to enable customer management organizations to consistently create engaging conversations with customers.
	We paid minimal acquisition-related expenses as part of the IDC purchase, which are recorded in selling, general and administrative expenses. Financial results of IDC from the date of acquisition are included in the results of operations within our Domestic segment.
	We finalized our purchase price allocation during the three months ended December 31, 2013. The following summarizes the final purchase price allocation of the fair values of the assets acquired as of the acquisition date:
		Acquisition Date
		Fair Value
	Property, plant and equipment	$	13
	Developed technology	390
	Customer base	130
	Trade name	70
	Noncompete agreement	10
	Goodwill	887
	Total purchase price	$	1,500
	The goodwill recognized was attributable primarily to the assembled and trained workforce that developed the technology, expected synergies and other factors.
	RN's On Call
	On July 24, 2013, we acquired RN's On Call, a business process outsourcing provider in the health care industry, for approximately $1,455, net of interest incurred. The company provides health care related services to patients on behalf of the professional medical community.
	As of December 31, 2014, we paid $1,406 of the purchase price and the remaining balance was paid in January 2015. Minimal acquisition-related expenses were paid, which are recorded in selling, general and administrative expenses. Financial results from the date of acquisition are included in the results of operations within our Domestic segment.
	We finalized our purchase price allocation during the three months ended March 31, 2014. The following summarizes the final purchase price allocation of the fair values of the assets acquired as of the acquisition date. There were no other assets or liabilities acquired.
		Acquisition Date
		Fair Value
	Customer base	$	340
	Goodwill	1,115
	Total purchase price	$	1,455
	The customer base has an estimated useful life of ten years. The goodwill recognized was attributable primarily to the acquired workforce and our ability to expand into the health care industry.

GOODWILL_AND_INTANGIBLE_ASSETS

GOODWILL AND INTANGIBLE ASSETS (Notes)	12 Months Ended
	Dec. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Intangible Assets Disclosure [Text Block]	GOODWILL AND INTANGIBLE ASSETS
	Goodwill
	The goodwill of $4,136 related to the acquisitions of IDC, RN's On Call and CCI was assigned to our Domestic segment.
	We perform a goodwill impairment analysis at least annually (in the fourth quarter of each year), unless indicators of impairment exist in interim periods. We performed a quantitative assessment to determine if it was more likely than not that the fair value of each of our reporting units with goodwill exceeded its carrying value. In making this assessment, we evaluated overall business and overall economic conditions since the date of our acquisitions as well as expectations of projected revenues and cash flows, assumptions impacting the weighted average cost of capital and overall global industry and market conditions.
	We concluded that the fair value of each reporting unit was in excess of its carrying value and goodwill was not impaired as of December 31, 2014.
	Intangible Assets
	The following table presents our intangible assets as of December 31, 2014:
		Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
	Developed technology	$	390	$	85	$	305	3.57
	Customer base and customer relationships	2,310		182		2,128		4.36
	Trade name	200		25		175		3.54
	Noncompete agreement	10		9		1		0.5
		$	2,910	$	301	$	2,609	4.21
	Amortization expense of intangible assets was $115 and $186 for the years ended December 31, 2014 and 2013, respectively. We estimated future amortization expense for the succeeding years relating to the intangible assets resulting from acquisitions as follows:
	Year Ending December 31,	Amount
	2015	$	387
	2016	354
	2017	343
	2018	343
	2019	334
	Thereafter	848
	We evaluated our intangible assets based on current economic and business indicators and determined they were not impaired
	as of December 31, 2014.

IMPAIRMENT_LOSSES_AND_RESTRUCT

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES	12 Months Ended
	Dec. 31, 2014
Restructuring and Related Activities [Abstract]
IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES	IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES
	Impairment Losses
	No impairment losses were incurred during 2014. We recognized impairment losses of $531 in the fourth quarter of 2013 in our Latin America segment associated with the furniture, fixtures and leasehold improvements at our site in Costa Rica after an impairment analysis indicated estimated future cash flows were insufficient to support the carrying values.  The site was closed during 2014.
	Disposal of Long-Lived Assets
	During 2013, we implemented a plan to outsource a significant portion of our IT platform.  As a result, we transferred certain IT assets to the provider, resulting in a loss on disposal of $966, which is included in interest and other income (expense), net. The useful life of the remaining impacted assets has been shortened to the transition period, resulting in accelerated depreciation charges of $637 in cost of services.
	Assets Held for Sale
	During 2013, we reclassified our Laramie, Wyoming facility, previously held for sale to assets held and used, as the held for sale criteria were no longer met due to the duration of the held for sale classification. We also reclassified our Enid, Oklahoma facility, previously held for sale, to assets held and used, as the held for sale criteria were no longer met due to the reopening of this site. The assets were measured at the carrying value of the assets before being classified as held for sale, adjusted for any depreciation expense that would have been recognized had the assets been continuously held and used. As a result of this measurement, we recognized $151 and $271 of depreciation expense for the Laramie and Enid facilities, respectively, which is included in cost of services.
	During the fourth quarter of 2013, we sold our Greeley, Colorado facility, previously held for sale, and during 2014 we sold our Laramie, Wyoming facility. Refer to Note 9, "Property, Plant and Equipment," for additional information.
	As a result of the above transactions, we had no assets held for sale at December 31, 2014 or 2013.
	Restructuring Charges
	The table below summarizes the balance of accrued restructuring costs, which is included in other current liabilities in our consolidated balance sheets, and the changes during the years ended December 31, 2014 and 2013:
		Facility-Related/Employee-Related Costs
		Victoria			Decatur			Regina			Jonesboro			Costa Rica			Corporate			Total
	Balance as of January 1, 2013	$	537		$	86		$	334		$	—		$	—		$	—		$	957
	Expense (reversal)	(443		)	(56		)	—			—			—			—			(499		)
	Payments, net of receipts for sublease	(78		)	(30		)	(328		)	—			—			—			(436		)
	Foreign currency translation adjustment	—			—			(6		)	—			—			—			(6		)
	Balance as of December 31, 2013	$	16		$	—		$	—		$	—		$	—		$	—		$	16
	Expense (reversal)	(16		)	—			—			801			1,342			279			2,406
	Payments, net of receipts for sublease	—						—			(737		)	(1,333		)	(247		)	(2,317		)
	Balance as of December 31, 2014	$	—		$	—		$	—		$	64		$	9		$	32		$	105
	We previously entered into a sublease agreement for our Victoria, Texas facility through December 31, 2014. The reserves listed above are net of expected sublease rental income. We had recorded an accrual for certain property taxes we still owed in Victoria, which were paid by the sublessee; therefore, we reversed the excess reserves of $16 no longer required as of December 31, 2014. Also, in connection with the sublease, the sublessee was making payments to us for certain furniture, fixtures, equipment and leasehold improvements in the facility.  The note receivable has been fully collected as of December 31, 2014.  During 2013, we reversed $443 of the restructuring reserve based on an updated analysis of pass-through expenses.
	The Decatur, Illinois and Regina, Saskatchewan restructuring plans were completed in the first quarter of 2013 and we do not expect to incur any additional restructuring liabilities in future periods for either of these locations.
	In February 2014, we announced the closure of our Jonesboro, Arkansas facility, which ceased operations in the second quarter of 2014 when the business transitioned to another facility. We established a restructuring reserve of $192 for employee related costs and recognized additional charges of $609 when the facility closed. The remaining costs are expected to be paid out through 2015. We also recognized a net gain of $256 related to the early termination of our lease.
	In June 2014, we announced the closure of our Heredia, Costa Rica facility, included in our Latin America segment, which ceased operations in the third quarter of 2014. We established a restructuring reserve of $1,004 for employee related costs and recognized additional charges of $338 when the facility closed. The restructuring charges for those employees who continue to work after the notification date will be recognized over the service period. The remaining costs are expected to be paid out through the second quarter of 2015.
	During 2014, we continued to pursue operating efficiencies through streamlining our organizational structure and leveraging our shared services centers in low-cost regions. We eliminated several positions as a result and incurred restructuring charges of $279. We expect to pay the remaining costs through 2015.
	During the second quarter of 2014, we moved forward with our initiative to outsource our data centers and move to a hosted solutions model. We recognized $1,704 of restructuring charges as of December 31, 2014. Additional transition costs will be recognized through 2015 as restructuring charges as incurred in operating income and are expected to be approximately $1,000.

NET_LOSS_PER_SHARE

NET LOSS PER SHARE	12 Months Ended
	Dec. 31, 2014
Earnings Per Share [Abstract]
NET LOSS PER SHARE	NET LOSS PER SHARE
	Basic net loss per common share is computed on the basis of our weighted average number of common shares outstanding.  Diluted earnings per share is computed on the basis of our weighted average number of common shares outstanding plus the effect of dilutive stock options and non-vested restricted stock using the treasury stock method.  Securities totaling 2,412,337 and 2,302,417 for the years ended December 31, 2014 and 2013, respectively, have been excluded from loss per share because their effect would have been anti-dilutive.

PRINCIPAL_CLIENTS

PRINCIPAL CLIENTS	12 Months Ended
	Dec. 31, 2014
Risks and Uncertainties [Abstract]
PRINCIPAL CLIENTS	PRINCIPAL CLIENTS
	The following table represents revenue concentration of our principal clients:
		Years Ended December 31,
		2014				2013
		Revenue		Percentage		Revenue		Percentage
	T-Mobile USA, Inc., a subsidiary of Deutsche Telekom (2)	$	76,675	30.7	%	$	64,095	27.7	%
	AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc. (1)	$	55,265	22.1	%	$	58,395	25.3	%
	Comcast Cable Communications Management, LLC, subsidiary of Comcast Corporation (2)	$	40,868	16.3	%	$	45,887	19.8	%
	(1) Revenue from this customer is generated through our Domestic and Asia Pacific segments.
	(2) Revenue from this customer is generated through our Domestic, Asia Pacific and Latin America segments.
	We enter into contracts and perform services with our major clients that fall under the scope of master service agreements (MSAs) with statements of work (SOWs) specific to each line of business. These MSAs and SOWs may automatically renew or be extended by mutual agreement and are generally terminable by the customer or us with prior written notice.
	On July 28, 2011, we entered into a new MSA with T-Mobile effective July 1, 2011, which has an initial term of five years and will automatically renew for additional one-year periods thereafter, but may be terminated by T-Mobile upon 90 days written notice.
	Our initial MSA with AT&T had been extended through January 31, 2013.   On January 25, 2013, we entered into a new MSA with AT&T Services, Inc., which expires December 31, 2015 and may be extended upon mutual agreement, but may be terminated by AT&T with written notice.
	On January 4, 2014, we entered into a new MSA with Comcast, effective June 22, 2013, which replaced the original MSA that was signed in 2011 and would have expired in 2014. The new MSA has an initial term of one year and will automatically renew for additional one-year periods unless either party gives notice of cancellation. Neither party gave notice of termination; therefore, the contract has renewed for the year ending June 22, 2015, but Comcast may terminate the agreement upon 90 days written notice.

DERIVATIVE_INSTRUMENTS

DERIVATIVE INSTRUMENTS	12 Months Ended
	Dec. 31, 2014
Derivative Instruments and Hedging Activities Disclosure [Abstract]
DERIVATIVE INSTRUMENTS	DERIVATIVE INSTRUMENTS
	We use derivatives to partially offset our business exposure to foreign currency exchange risk. We enter into foreign currency exchange contracts to hedge our anticipated operating commitments that are denominated in foreign currencies, including forward contracts and range forward contracts (a transaction where both a call option is purchased and a put option is sold).  The contracts cover periods commensurate with expected exposure, generally three to twelve months, and are principally unsecured foreign exchange contracts.  The market risk exposure is essentially limited to risk related to currency rate movements.  We operate in Canada, the Philippines and Honduras.  The functional currencies in Canada and the Philippines are the Canadian dollar and the Philippine peso, respectively, which are used to pay labor and other operating costs in those countries. We provide funds for these operating costs as our client contracts generate revenues, which are paid in U.S. dollars.  In Honduras, our functional currency is the U.S. dollar and the majority of our costs are denominated in U.S. dollars. We have elected to designate our derivatives as cash flow hedges in order to associate the results of the hedges with forecasted expenses.
	During the years ended December 31, 2014 and 2013, we entered into Canadian dollar forward contracts for a notional amount of 14,630 and 10,860 Canadian dollars, respectively, and during the years ended December 31, 2014 and 2013, we entered into Philippine peso non-deliverable forward contracts for a notional amount of 2,685,550 and 2,515,110 Philippine pesos, respectively. As of December 31, 2014, we have not entered into any arrangements to hedge our exposure to fluctuations in the Honduran lempira relative to the U.S. dollar.
	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of December 31, 2014 and 2013:
		31-Dec-14							31-Dec-13
		Local Currency Notional Amount			U.S. Dollar Notional Amount				Local Currency Notional Amount			U.S. Dollar Notional Amount
	Canadian Dollar	9,670			$	8,736			10,860			$	10,448
	Philippine Peso	1,627,920			36,989				1,511,910			35,948
					$	45,725						$	46,396
	The Canadian dollar and Philippine peso foreign exchange contracts are to be delivered periodically through December 2015 at a purchase price of approximately $8,736 and $36,989, respectively, and as such we expect unrealized gains and losses recorded in accumulated other comprehensive income will be reclassified to operations as the forecasted expenses are incurred, typically within twelve months.
	Derivative assets and liabilities associated with our hedging activities are measured at gross fair value as described in Note 8, “Fair Value Measurements,” and are reflected as separate line items in our consolidated balance sheets.
	The following table shows the effect of our derivative instruments designated as cash flow hedges for the years ended December 31, 2014 and 2013:
		Gain (Loss) Recognized in AOCI, net of tax								Gain (Loss) Reclassified from AOCI into Income
		Years Ended December 31,								Years Ended December 31,
		2014				2013				2014				2013
	Cash flow hedges:
	Foreign exchange contracts	$	(2,232	)		$	(4,590	)		$	(3,186	)		$	(1,950	)

FAIR_VALUE_MEASUREMENTS

FAIR VALUE MEASUREMENTS	12 Months Ended
	Dec. 31, 2014
Fair Value Disclosures [Abstract]
FAIR VALUE MEASUREMENTS	FAIR VALUE MEASUREMENTS
	Derivative Instruments and Hedging Activities
	The values of our derivative instruments are derived from pricing models using inputs based upon market information, including contractual terms, market prices and yield curves.  The inputs to the valuation pricing models are observable in the market, and as such are generally classified as Level 2 in the fair value hierarchy.
	Restructuring Charges
	Accrued restructuring costs were valued using a discounted cash flow model.  Significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities and the discount rate utilized to determine the present value of the future expected cash flows. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain, in the consolidated statements of operations and comprehensive income (loss).
	In the future, if we sublease for periods that differ from our assumption or if an actual buy-out of a lease differs from our estimate, we may be required to record a gain or loss.  Future cash flows also include estimated property taxes through the remainder of the lease term, which are valued based upon historical tax payments.  Given that the restructuring charges were valued using our internal estimates using a discounted cash flow model, we have classified the accrued restructuring costs as Level 3 in the fair value hierarchy.
	Long-Lived Assets
	There were no long-lived assets impaired during 2014. As described in Note 4, "Impairment Losses and Restructuring Charges", during the year ended December 31, 2013, we recorded an impairment loss in our Latin America segment. We periodically, on at least an annual basis, evaluate potential impairments of our long-lived assets.  In our annual evaluation or when we determine that the carrying value of a long-lived asset may not be recoverable, based upon the existence of one or more indicators of impairment, we evaluate the projected undiscounted cash flows related to the assets. If these cash flows are less than the carrying values of the assets, we measure the impairment based on the excess of the carrying value of the long-lived asset over the long-lived asset’s fair value.  Where appropriate, we use a probability-weighted approach to determine our future cash flows, based upon our estimate of the likelihood of certain scenarios, primarily whether we expect to sell new business within a current location.  These estimates are consistent with our internal projections and external communications and public disclosures.
	During 2013, we reclassified our Laramie, Wyoming facility from held for sale to held and used and sold the facility during 2014. Also during 2013, we sold our Greeley, Colorado facility (refer to Note 9, "Property, Plant and Equipment," for additional information) and reopened our Enid, Oklahoma facility; therefore, we had no assets held for sale at December 31, 2014 or 2013.
	Fair Value Hierarchy
	The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  Assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.
		Assets and Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2014
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	48	$	—	$	48
	Total fair value of assets measured on a recurring basis	$	—	$	48	$	—	$	48
	Liabilities:
	Foreign exchange contracts	$	—	$	1,250	$	—	$	1,250
	Total fair value of liabilities measured on a recurring basis	$	—	$	1,250	$	—	$	1,250
		Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2013
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Foreign exchange contracts	$	—	$	2,160	$	—	$	2,160
	Total fair value of liabilities measured on a recurring basis	$	—	$	2,160	$	—	$	2,160
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis During the Year ended December 31, 2014
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	105	$	105
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	105	$	105
		Assets and Liabilities Measured at Fair Value on a
		Non-Recurring Basis During the Year ended December 31, 2013
		Level 1		Level 2		Level 3		Total
	Assets:
	Property, plant and equipment, net	$	—	$	—	$	531	$	531
	Total fair value of assets measured on a non-recurring basis	$	—	$	—	$	531	$	531
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	16	$	16
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	16	$	16

PROPERTY_PLANT_EQUIPMENT

PROPERTY, PLANT & EQUIPMENT	12 Months Ended
	Dec. 31, 2014
Property, Plant and Equipment [Abstract]
PROPERTY, PLANT & EQUIPMENT	PROPERTY, PLANT AND EQUIPMENT
	Our property, plant and equipment as of December 31, 2014 and 2013, consisted of the following, by asset class:
		2014			2013
	Land	$	30		$	70
	Buildings and improvements	24,106			24,851
	Telephone and computer equipment	37,677			40,414
	Software	34,246			37,192
	Furniture, fixtures, and miscellaneous equipment	16,446			16,909
	Construction in progress	2,412			1,222
	Assets acquired under capital leases	6,142			1,456
		121,059			122,114
	Less accumulated depreciation	(92,429		)	(99,870		)
	Less accumulated amortization on leased assets	(450		)	(34		)
	Total property, plant and equipment, net	$	28,180		$	22,210
	In June 2014, we sold the previously vacated owned property in Laramie, Wyoming for $689, which resulted in a gain of $195. The gain is recorded in our consolidated statements of operations and comprehensive loss in interest and other income (expense), net.
	In December 2013, we completed a sale and sale-leaseback transaction involving land, building and related building improvements at our Greeley, Colorado properties. Sales proceeds, net of direct costs of the transaction, totaled approximately $4,731. Our Greeley North property was sold in a sale-leaseback transaction and is currently used for operating a call center and our Greeley West property was sold, which had been held for sale since 2011.
	The Greeley North property transaction qualified for sale-leaseback accounting treatment under the provisions of ASC Topic 840-40, Sale-Leaseback Transactions. We evaluated the lease at inception and accounted for it as a capital lease by recording the revalued assets to building and capital lease obligation equal to its fair value of approximately $1,413. We also recognized a loss of approximately $475 on the sold property, which was measured as the difference between the net sales proceeds, as allocated based on the relative fair values, and the net book value of the sold assets. The loss was recorded in our consolidated statement of operations and comprehensive loss for the year ended December 31, 2013 in interest and other income (expense), net. The lease term is seven years with an option to extend.
	The sale of the Greeley West property resulted in a loss of approximately $106, which is recorded in our consolidated statements of operations and comprehensive loss in interest and other income (expense), net.

DEBT

DEBT	12 Months Ended
	Dec. 31, 2014
Debt Disclosure [Abstract]
DEBT	DEBT
	Line of Credit
	Effective February 28, 2012, we entered into a secured revolving credit facility ("Credit Agreement") with Wells Fargo Bank, which has a maturity date of February 28, 2016.  The amount we may borrow under the Credit Agreement is the lesser of the borrowing base calculation and $15,000, and, so long as no default has occurred, we may increase the maximum availability to $20,000 in $2,500 increments.  We may request letters of credit under the Credit Agreement in an aggregate amount equal to the lesser of the borrowing base calculation (minus outstanding advances) and $5,000. The borrowing base is generally defined as 85% of our eligible accounts receivable less reserves for foreign exchange forward contracts and other reserves as defined in the Credit Agreement. As of December 31, 2014, we had $4,640 outstanding borrowings on our credit facility and available capacity was $10,300, net of $60 of letters of credit backed by the facility.
	Borrowings under the Credit Agreement bear interest at the daily three-month LIBOR index plus 2.50% to 3.00% depending on the calculation of the fixed charge coverage ratio, as defined in the Credit Agreement (3.38% at December 31, 2014).  We will pay letter of credit fees on the average daily aggregate available amount of all letters of credit outstanding monthly at a rate per annum of 3.00% and a monthly unused fee at a rate per annum of 0.30% on the aggregate unused commitment under the Credit Agreement. Indebtedness under the Credit Agreement is guaranteed by certain of our present and future domestic subsidiaries. We granted Wells Fargo a security interest in all of our assets, including all cash and cash equivalents, accounts receivable, general intangibles, owned real property, equipment and fixtures.  Under the Credit Agreement, we are subject to certain standard affirmative and negative covenants, including the following financial covenants: 1) maintaining a minimum adjusted EBITDA, as defined in the Credit Agreement, of no less than the cumulative month-end minimum amounts set forth in an amendment to the Credit Agreement and 2) limiting non-financed capital expenditures to no more than the cumulative month-end maximum amounts set forth in an amendment to the Credit Agreement. We were in compliance with all such covenants as of December 31, 2014.
	In February 2015, the borrowing base was increased to $18,500. In September 2014, we entered into an Eighth Amendment to the Credit Agreement to include CCI as a subsidiary and guarantor. In June 2014, we entered into a Seventh Amendment to the Credit Agreement adjusting the financial covenants through the first quarter of 2015, which were previously agreed to in March 2014, constituting the Sixth Amendment to the Credit Agreement. The Sixth Amendment also amended certain definitions and fees. On February 25, 2013, the Company and Wells Fargo agreed on the financial covenants for 2013 and the first quarter of 2014, constituting the Third Amendment to the Credit Agreement. This amendment also clarified certain definitions and extended the term of the Credit Agreement one year to February 28, 2016. Other amendments to the Credit Agreement not specified further revised certain definitions.
	The Company and Wells Fargo are required to agree on financial covenants for the remaining term of the Credit Agreement beyond March 2015, and failure to do so would constitute an event of default.
	Financing Agreement
	We entered into a financing agreement for the purchase of certain software licenses and related hardware for approximately $1,000, which were delivered and placed into service in April 2014. Monthly payments commenced July 2014. The current portion of $373 and the long term portion of $506 are included in other current liabilities and other liabilities, respectively, on the consolidated balance sheet.

SHAREBASED_COMPENSATION_AND_EM

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS	12 Months Ended
	Dec. 31, 2014
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS	SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS
	We have a 2008 Equity Incentive Plan (the “Plan”), which reserved 900,000 shares of common stock for issuance pursuant to the terms of the Plan plus 274,298 shares that remained available for future issuance under prior plans on the effective date of the Plan, which was May 5, 2008. An Amended and Restated Plan was approved by our board of directors and stockholders at our annual meeting of stockholders in May 2014, which authorized an additional 500,000 shares of common stock for issuance. As of December 31, 2014, there were 489,654 shares available for future grant under the Plan. Our plan is administered by the Compensation Committee (the "Committee") of the Board of Directors. The types of awards that may be granted under the Plan include stock options, stock appreciation rights, restricted stock, restricted stock units, performance units or other stock-based awards.  The terms of the awards granted under the Plan will expire no later than ten years from the grant date.  The Committee determines the vesting conditions of awards; however, subject to certain exceptions, an award that is not subject to the satisfaction of performance measures may not fully vest or become fully exercisable earlier than three years from the grant date, and the performance period for an award subject to performance measures may not be shorter than one year.
	At the beginning of each quarter, members of the board of directors, at their option, may elect to receive as compensation 1) stock options to purchase shares of common stock with a fair value equivalent of $22,500 (calculated using the Black-Scholes pricing model), 2) shares of common stock with a grant date fair value of $22,500, 3) deferred stock units with a fair value equivalent of $22,500 (calculated using the Black-Scholes pricing model), with ownership of the common stock vesting immediately or over a period determined by the Committee and stated in the award or 4) any combination of options and common stock. Upon the date of grant, the members of the board of directors are immediately vested in the stock options or common stock.
	Stock Options
	A summary of stock option activity under the Plan as of December 31, 2014 is as follows:
		Shares			Weighted		Weighted-Average
					Average		Remaining
					Exercise Price		Contractual Term (in years)
	Outstanding as of January 1, 2014	2,316,724			$	4.15
	Granted	441,556			7.24
	Exercised	(14,383	)		2.84
	Forfeited	(322,560	)		3.86
	Expired	(9,000	)		32.18
	Outstanding as of December 31, 2014	2,412,337			$	4.66	7.45
	Vested and exercisable as of December 31, 2014	1,306,290			$	4.27	6.63
	Vested and expected to vest as of December 31, 2014	2,342,657			$	4.6	7.4
	The weighted-average grant date fair value of options granted during the years ended December 31, 2014 and 2013 was $4.79 and $3.44, respectively.  The total fair value of shares vested during the years ended December 31, 2014 and 2013 was $752 and $965, respectively.
	The assumptions used to determine the value of our stock-based awards under the Black-Scholes method are summarized below:
		2014		2013
	Risk-free interest rate	1.90% - 3.0%		0.36% - 2.7%
	Dividend yield	—%		—%
	Expected volatility	60.6% - 67.1%		56.5% - 67.6%
	Average expected life in years	7		7
	The risk-free interest rate is based on the U.S. Treasury strip yield in effect at the time of grant with a term equal to the expected term of the stock option granted.  Average expected life and volatilities are based on historical experience, which we believe will be indicative of future experience.
	Restricted Stock Awards and Deferred Stock Units
	There were no deferred stock units outstanding as of December 31, 2013 and none were granted during 2014. A summary of restricted stock awards activity under the Plan as of December 31, 2014 is as follows:
		Number of			Weighted-Average
		Restricted Shares			Grant Date Fair Value
	Nonvested balance as of January 1, 2014	3,334			$	2.35
	Vested	(3,334	)		2.35
	Nonvested balance as of December 31, 2014	—			$	—
	The total fair value of restricted stock awards vested during the years ended December 31, 2014 and 2013 was $8 and $41, respectively.
	Share-based Compensation Expense
	The compensation expense that has been charged against income for December 31, 2014 and 2013 was $1,625, and $1,607, respectively, and is included in selling, general and administrative expense.  As of December 31, 2014, there was $1,900 of total unrecognized compensation expense related to nonvested stock options, which is expected to be recognized over a weighted-average period of 2.0 years.
	Employee Stock Purchase Plan
	Under the terms of our employee stock purchase plan ("ESPP"), eligible employees may authorize payroll deductions up to 10% of their base pay to purchase shares of our common stock at a price equal to 85% of the lower of the closing price at the beginning or end of each quarterly stock purchase period.  A total of 400,000 shares were authorized under the ESPP and 88,081 shares were available for issuance as of December 31, 2014.
	During 2014 and 2013, 19,394 and 24,404 shares were purchased under this plan at an average price of $6.07 and $3.97, respectively.  Total expense recognized related to the ESPP during the years ended December 31, 2014 and 2013 was $27 and $26, respectively.  The assumptions used to value the shares under the ESPP using the Black-Scholes method were as follows:
		2014		2013
	Risk-free interest rate	0.02% - 0.05%		0.02% - 0.07%
	Dividend yield	—%		—%
	Expected volatility	20.7% - 23.5%		24.2% - 64.7%
	Expected life	3 months		3 months
	The weighted average grant date fair value of these shares was $1.38, and $1.07 per share during the years ended December 31, 2014 and 2013, respectively.
	401(k) Plan
	We have a safe harbor 401(k) plan that allows participation by all eligible employees as of the first day of the month following their hire date.  Eligible employees may contribute up to the maximum limit determined by the Internal Revenue Code. Participants receive a matching contribution after completing one year of service. We match 100% of the participant’s contribution for the first 3% and 50% of the participant’s contribution for the next 2%.  Company matching contributions to the 401(k) plan totaled $316 and $288 for the years ended December 31, 2014 and 2013, respectively.

INTEREST_AND_OTHER_INCOME_EXPE

INTEREST AND OTHER INCOME (EXPENSE), NET	12 Months Ended
	Dec. 31, 2014
Other Income and Expenses [Abstract]
INTEREST AND OTHER (INCOME) EXPENSE, NET	INTEREST AND OTHER INCOME (EXPENSE), NET
	Interest and other income (expense), net for the years ended December 31, 2014 and 2013 were composed of the following:
		Years Ended December 31,
		2014			2013
	Interest income	$	15		$	88
	Interest (expense)	(621		)	(114		)
	Gain (loss) on disposal of assets	136			(1,549		)
	Other income (expense)	464			(4		)
	Interest and other income (expense), net	$	(6	)	$	(1,579	)

INCOME_TAXES

INCOME TAXES	12 Months Ended
	Dec. 31, 2014
Income Tax Disclosure [Abstract]
INCOME TAXES	INCOME TAXES
	The domestic and foreign source component of income (loss) from continuing operations before income taxes was:
		Years Ended December 31,
		2014				2013
	U.S.	$	(10,677	)		$	(15,452	)
	Foreign	5,781				9,276
	Total	$	(4,896	)		$	(6,176	)
	Significant components of the provision for income taxes from continuing operations were:
		Years Ended December 31,
		2014				2013
	Current:
	Federal	$	(110	)		$	—
	State	53				—
	Foreign	(360		)		(29		)
	Total current (benefit)	$	(417	)		$	(29	)
	Deferred:
	Federal	$	65			$	25
	State	4				2
	Foreign	912				232
	Total deferred expense	$	981			$	259
	Income tax expense	$	564			$	230
	GAAP requires all items be considered, including items recorded in other comprehensive income, in determining the amount of tax benefit that results from a loss from continuing operations that should be allocated to continuing operations.
	Significant components of deferred tax assets and deferred tax liabilities included in the accompanying consolidated balance sheets as of December 31, 2014 and 2013 were:
		Years Ended December 31,
		2014				2013
	Current deferred tax assets (liabilities):
	Accrued restructuring costs	$	36			$	(41	)
	Other accrued liabilities	63				15
	Derivative instruments	456				816
	Prepaid expenses	(343		)		(209		)
	Cumulative translation adjustment	(1,150		)		(1,397		)
	Other	356				373
	Total current net deferred tax liabilities	$	(582	)		$	(443	)
	Long-term deferred tax assets (liabilities):
	Fixed assets	$	704			$	2,969
	Accrued stock compensation	3,656				3,085
	Accrued restructuring costs	29				47
	Work opportunity credit carryforward	5,121				4,988
	Operating loss carryforward	13,717				10,653
	Intangibles and goodwill	(35		)		22
	Other	170				221
	Total long-term net deferred tax assets	$	23,362			$	21,985
	Subtotal	$	22,780			$	21,542
	Valuation allowance	(22,314		)		(20,000		)
	Total net deferred tax asset	$	466			$	1,542
	We consider all available evidence to determine whether it is more likely than not that some portion or all of the deferred tax assets will be realized.  The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become realizable.  Management considers the scheduled reversal of deferred tax liabilities (including the impact of available carryback and carryforward periods), and projected taxable income in assessing the realizability of deferred tax assets.  In making such judgments, significant weight is given to evidence that can be objectively verified.  In order to fully realize the U.S. deferred tax assets, we will need to generate sufficient taxable income in future periods before the expiration of the deferred tax assets governed by the tax code.
	We do not provide for deferred taxes on the excess of the financial reporting basis over the tax basis in our investments in foreign subsidiaries that are essentially permanent in duration. In general, it is our practice and intention to reinvest the earnings of our foreign subsidiaries in those operations. Generally, the earnings of our foreign subsidiaries become subject to U.S. taxation upon the remittance of dividends and under certain other circumstances. Exceptions may be made on a year-by-year basis to repatriate current year earnings of certain foreign subsidiaries based on cash needs in the U.S. As of December 31, 2014, we have not provided for U.S. income taxes on undistributed earnings of our foreign subsidiaries, since such earnings are considered indefinitely reinvested.
	At December 31, 2014 and 2013, U.S. income and foreign withholding taxes have not been provided for on approximately $1,872 and $1,300, respectively, of unremitted earnings of subsidiaries operating outside of the U.S. These earnings are estimated to represent the excess of the financial reporting over the tax basis in our investments in those subsidiaries and would become subject to U.S. income tax if they were remitted to the U.S. If we had not intended to utilize the undistributed earnings in our foreign operations for an indefinite period of time, the deferred tax liability as of December 31, 2014 would have been approximately $655.
	Differences between U.S. federal statutory income tax rates and our effective tax rates for the years ended December 31, 2014 and 2013 for continuing operations were:
		Years Ended December 31,
		2014			2013
	U.S. statutory tax rate	35	%		35	%
	Effect of state taxes (net of federal benefit)	0.6	%		-1	%
	Effect of change in Canadian tax rate	—	%		1.5	%
	Rate differential on foreign earnings	31.9	%		48.5	%
	Foreign income taxed in the U.S.	-55.2	%		-95	%
	Uncertain tax positions	25.1	%		19.5	%
	Unremitted foreign earnings of subsidiary	-1.1	%		27.7	%
	Valuation allowance	-49.5	%		-33.5	%
	Expiration of foreign tax credit carryforward	—	%		-8.5	%
	Other, net	1.7	%		2	%
	Total	-11.5	%		-3.8	%
	As of December 31, 2014, we had gross federal net operating loss carry forwards of approximately $39,242 expiring beginning in 2030 and gross state net operating loss carry forwards of approximately $57,714 expiring beginning in 2015.
	We have been granted “Tax Holidays” as an incentive to attract foreign investment by the governments of the Philippines, Costa Rica and Honduras. Generally, a Tax Holiday is an agreement between us and a foreign government under which we receive certain tax benefits in that country, such as exemption from taxation on profits derived from export-related activities. In the Philippines, we have been granted approval for Tax Holidays for multiple facilities. We had an exemption from income tax until late 2012 for one of our Philippines facilities; however we applied for and received an extension. The extension expired on September 30, 2014; therefore we recorded income tax expense on our fourth quarter earnings at that facility at the statutory rate of 5%. The remaining tax holidays for our Philippines facilities expire at staggered dates through 2018. In Costa Rica, we have been granted approval for an exemption equal to 100% of income tax through 2018, and for 50% of income tax for the four years thereafter.  We no longer have operations in Costa Rica since closing the site during 2014. In Honduras, we have been granted approval for an indefinite exemption from income taxes.  The exemption could be lifted at any time if the Honduran government approves legislation to appeal the exemption.  The aggregate reduction in income tax expense for the years ended December 31, 2014 and 2013 was $1,370 and $2,620, respectively, which had a favorable impact on net loss of $0.09 per share and $0.16 per share, respectively.
Under accounting standards for uncertainty in income taxes (ASC 740-10), a company recognizes a tax benefit in the financial statements for an uncertain tax position only if management’s assessment is that the position is “more likely than not” (i.e., a likelihood greater than 50 percent) to be allowed by the tax jurisdiction based solely on the technical merits of the position. The term “tax position” in the accounting standards for income taxes refers to a position in a previously filed tax return or a position expected to be taken in a future tax return that is reflected in measuring current or deferred income tax assets and liabilities for interim or annual periods.
The following table indicates the changes to our unrecognized tax benefits for the years ended December 31, 2014 and 2013. The term “unrecognized tax benefits” in the accounting standards for income taxes refers to the differences between a tax position taken or expected to be taken in a tax return and the benefit measured and recognized in the financial statements. If recognized, all of these benefits would impact our income tax expense, before consideration of any related valuation allowance.
	Years Ended December 31,
	2014				2013
Unrecognized, January 1,	$	3,502			$	4,705
Additions based on tax positions taken in current year	561				1,090
Reductions based on tax positions taken in prior year	(1,848		)		$	(2,293	)
Unrecognized, December 31,	$	2,215			$	3,502
We file numerous consolidated and separate income tax returns in the U.S. federal jurisdiction and in many state jurisdictions, as well as in Canada, the Philippines, Costa Rica and Honduras.  Our U.S. federal returns and most state returns for tax years 2010 and forward are subject to examination.  Canadian returns for tax years 2010 and forward are subject to examination.  Our returns since our commencement of operations in the Philippines in 2008, Costa Rica in 2010 and Honduras in 2011 are subject to examination.  In December 2014, our Canadian subsidiary was notified that its income tax returns for the years ended December 31, 2013 and 2012 had been selected for audit. We are in the process of collecting the information required by the Canadian Revenue Agency.

ACCUMULATED_OTHER_COMPREHENSIV

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	12 Months Ended
	Dec. 31, 2014
Stockholders' Equity Note [Abstract]
ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)	ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)
	Accumulated other comprehensive income (loss) consisted of the following items:
		Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Total
	Balance at January 1, 2013	$	2,798		$	(269	)	$	2,529
	Foreign currency translation	(898		)	—			(898		)
	Reclassification to operations	—			1,950			1,950
	Unrealized gains (losses)	—			(4,590		)	(4,590		)
	Balance at December 31, 2013	$	1,900		$	(2,909	)	$	(1,009	)
	Foreign currency translation	(653		)	—			(653		)
	Reclassification to operations	—			3,186			3,186
	Unrealized gains (losses)	—			(2,232		)	(2,232		)
	Tax (provision) benefit	239			(356		)	(117		)
	Balance at December 31, 2014	$	1,486		$	(2,311	)	$	(825	)
	Reclassifications out of accumulated other comprehensive income for the years ended December 31, 2014 and 2013 were as follows:
	Details About Accumulated Other Comprehensive Income Components		Amount Reclassified from Accumulated Other Comprehensive Income						Affected Line Item in the Statement Where Net Income is Presented
			Years Ended December 31,
			2014			2013
	Losses on cash flow hedges
	Foreign exchange contracts		$	2,991		$	1,828		Cost of services
	Foreign exchange contracts		195			122			Selling, general and administrative expenses
	Total reclassifications for the period		$	3,186		$	1,950

COMMITMENTS_AND_CONTINGENCIES

COMMITMENTS AND CONTINGENCIES	12 Months Ended
	Dec. 31, 2014
Commitments and Contingencies Disclosure [Abstract]
COMMITMENTS AND CONTINGENCIES	COMMITMENTS AND CONTINGENCIES
	Operating Leases
	We lease facilities and equipment under various non-cancelable operating leases.  Some of these leases have renewal clauses that vary both in length and fee, based on our negotiations with the lessors. Rent expense, including equipment rentals, for 2014 and 2013 was $10,915, and $9,691, respectively.  As of December 31, 2014, approximate minimum annual rentals under operating leases and approximate minimum payments to be received under annual non-cancelable subleases and leases were as follows.
		Minimum Lease Payments
	2015	$	10,283
	2016	8,817
	2017	8,749
	2018	7,120
	2019	3,518
	Thereafter	307
	Total minimum lease payments	$	38,794
	Capital Leases
	We lease equipment and a facility under various non-cancelable capital leases.  As of December 31, 2014, approximate minimum annual rentals under capital leases were as follows.
		Minimum Lease Payments
	2015	$	1,252
	2016	1,259
	2017	1,267
	2018	1,275
	2019	1,253
	Thereafter	408
	Total minimum lease payments	$	6,714
	Less amount representing interest	(1,583		)
	Present value of obligations under capital leases	5,131
	Less current portion of obligations under capital leases	(794		)
	Obligations under capital leases, excluding current portion	$	4,337
	The current and long term capital lease obligations above are included in other current liabilities and other liabilities, respectively, on the consolidated balance sheet.
	Legal Proceedings
	We have been involved from time to time in litigation arising in the normal course of business, none of which is expected by management to have a material adverse effect on our business, consolidated financial condition, results of operations or cash flows.

SEGMENT_INFORMATION

SEGMENT INFORMATION	12 Months Ended
	Dec. 31, 2014
Segment Reporting [Abstract]
SEGMENT INFORMATION	SEGMENT INFORMATION
	We operate our business within three reportable segments, based on the geographic regions in which our services are rendered: Domestic, Asia Pacific and Latin America. As of December 31, 2014, our Domestic segment included the operations of nine facilities in the U.S. and one facility in Canada. Our Asia Pacific segment included the operations of four facilities in the Philippines and our Latin America segment included two facilities in Honduras. Operations at our facility in Costa Rica, which were included in our Latin America segment, ceased in August 2014.
	We primarily evaluate segment operating performance in each reporting segment based on net sales, gross profit and working capital. Certain operating expenses are not allocated to each reporting segment; therefore, we do not present income statement information by reporting segment below the gross profit level.
	Information about our reportable segments, which correspond to the geographic areas in which we operate, for the years ended December 31, 2014 and 2013 is as follows:
		Years Ended December 31,
		2014		2013
	Revenue:
	Domestic	$	130,574	$	120,928
	Asia Pacific	85,785		81,082
	Latin America	33,721		29,247
	Total	$	250,080	$	231,257
	Gross profit:
	Domestic	$	12,940	$	13,291
	Asia Pacific	15,192		9,974
	Latin America	2,340		1,060
	Total	$	30,472	$	24,325
	Depreciation and amortization:
	Domestic	$	5,929	$	7,340
	Asia Pacific	3,414		4,193
	Latin America	1,036		994
	Total	$	10,379	$	12,527
	Capital expenditures:
	Domestic	$	7,825	$	5,555
	Asia Pacific	2,718		1,254
	Latin America	1,118		2,034
	Total	$	11,661	$	8,843
		As of December 31,
		2014		2013
	Total assets:
	Domestic	$	53,635	$	76,224
	Asia Pacific	34,953		10,520
	Latin America	5,205		2,973
	Total	$	93,793	$	89,717
	The following tables present certain financial data based upon the geographic location where the services are provided:
		As of December 31,
		2014		2013
	Revenue:
	United States	$	107,110	$	95,333
	Canada	23,464		25,595
	Philippines	85,785		81,082
	Latin America	33,721		29,247
	Total	$	250,080	$	231,257
		As of December 31,
		2014		2013
	Total property, plant and equipment, net:
	United States	$	15,755	$	12,875
	Canada	225		96
	Philippines	10,270		7,050
	Latin America	1,930		2,189
	Total	$	28,180	$	22,210

BASIS_OF_PRESENTATION_AND_SUMM1

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	12 Months Ended
	Dec. 31, 2014
Accounting Policies [Abstract]
Consolidation	Consolidation
	Our consolidated financial statements include the accounts of all wholly-owned subsidiaries after elimination of significant intercompany balances and transactions.
Use of Estimates	Use of Estimates
	The preparation of our consolidated financial statements in conformity with U.S. generally accepted accounting principles ("GAAP") requires management to make estimates and assumptions that affect the reported amounts included in the financial statements and accompanying notes.  Estimates and assumptions are reviewed periodically, and the effects of revisions are reflected in the period they are determined to be necessary.
Concentration of Credit Risk	Concentration of Credit Risk
	We are exposed to credit risk in the normal course of business, primarily related to accounts receivable and derivative instruments.  Historically, the losses related to credit risk have been immaterial.  We regularly monitor credit risk to mitigate the possibility of current and future exposures resulting in a loss.  We evaluate the creditworthiness of clients prior to entering into an agreement to provide services and on an on-going basis as part of the processes of revenue recognition and accounts receivable.  We do not believe we are exposed to more than a nominal amount of credit risk in our derivative hedging activities, as the counter parties are established, well-capitalized financial institutions.
Foreign Currency Translation	Foreign Currency
	The assets and liabilities of our foreign operations that are recorded in foreign currencies are translated into U.S. dollars at exchange rates prevailing at the balance sheet date. Revenues and expenses are translated at the weighted-average exchange rate during the reporting period. Resulting translation adjustments, net of applicable deferred income taxes, are recorded in accumulated other comprehensive income.
Revenue Recognition	Revenue Recognition
	We invoice our clients monthly in arrears and recognize revenues for such services when completed. Substantially all of our contractual arrangements are based either on a production rate, meaning that we recognize revenue based on the billable hours or minutes of each call center agent, or on a rate per transaction basis.  These rates could be based on the number of paid hours the agent works, the number of minutes the agent is available to answer calls, or the number of minutes the agent is actually handling calls for the client, depending on the client contract.  Production rates vary by client contract and can fluctuate based on our performance against certain pre-determined criteria related to quality and performance. Additionally, some clients are contractually entitled to penalties when we are out of compliance with certain quality and/or performance obligations defined in the client contract. Such penalties are recorded as a reduction to revenue as incurred based on a measurement of the appropriate penalty under the terms of the client contract.  Likewise, some client contracts stipulate that we are entitled to bonuses should we meet or exceed these predetermined quality and/or performance obligations.  These bonuses are recognized as incremental revenue in the period in which they are earned.
	As a general rule, our contracts do not include multiple elements.  We provide initial training to customer service representatives upon commencement of new contracts and recognize revenues for such training as the services are provided based upon the production rate (i.e., billable hours and rates related to the training services as stipulated in our contractual arrangements). Accordingly, the corresponding training costs, consisting primarily of labor and related expenses, are recognized as incurred.
Allowance for Doubtful Accounts	Allowance for Doubtful Accounts
	An allowance for doubtful accounts is provided for known and estimated potential losses arising from sales to customers based on a periodic review of these accounts.  There was no allowance for doubtful accounts as of December 31, 2014 or 2013.
Fair Value of Financial Instruments	Fair Value of Financial Instruments
	The carrying value of our cash and cash equivalents, accounts receivable, notes receivable, accounts payable and line of credit approximate fair value because of their short-term nature.
	Fair value is the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, which are required to be recorded at fair value, we consider the principal or most advantageous market in which we would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions, and credit risk.
	Accounting guidance for the measurement of fair value establishes a hierarchy that prioritizes the inputs to valuation techniques used to measure fair value.  The hierarchy gives the highest priority to unadjusted quoted prices in active markets for identical assets or liabilities (Level 1 measurements) and the lowest priority to unobservable inputs (Level 3 measurements).  The levels of the fair value hierarchy are described below:
	Level 1                                                       Valuation is based upon quoted prices for identical instruments traded in active markets.
	Level 2                                                       Valuation is based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques for which all significant assumptions are observable in the market.
	Level 3                                                       Valuation is generated from model-based techniques that use significant assumptions not observable in the market.  These unobservable assumptions reflect our own estimates of assumptions that market participants would use in pricing the asset or liability.  Valuation techniques include use of option pricing models, discounted cash flow models and similar techniques.
	Refer to Note 8, “Fair Value Measurements,” for additional information on how we determine fair value for our assets and liabilities.
Cash and Cash Equivalents	Cash and Cash Equivalents
	We consider cash equivalents to be short-term, highly liquid investments readily convertible to known amounts of cash and so near their maturity at purchase that they present insignificant risk of changes in value because of changes in interest rates.
Restricted Cash	Restricted cash of $187 and $456 included in other current assets at December 31, 2014 and 2013 represents escrowed funds related to the sale-leaseback of our Greeley North property.
Derivative Instruments and Hedging Activities	Derivative Instruments and Hedging Activities
	Our derivative instruments consist of foreign currency forward contracts and are recorded as either an asset or liability measured at its fair value, with changes in the fair value of qualifying hedges recorded in other comprehensive income.  Changes in a derivative’s fair value are recognized currently in the statements of operations unless specific hedge accounting criteria are met. Special accounting for qualifying hedges allows a derivative’s gains and losses to offset the related results of the hedged item and requires that we must formally document, designate and assess the effectiveness of transactions that receive hedge accounting treatment.
	We generally are able to apply cash flow hedge accounting which associates the results of the hedges with forecasted future expenses.  The current mark-to-market gain or loss is recorded in accumulated other comprehensive income and will be re-classified to operations as the forecasted expenses are incurred, typically within one year.  During 2014 and 2013, our cash flow hedges were highly effective and hedge ineffectiveness was not material. While we expect that our derivative instruments that have been designated as hedges will continue to meet the conditions for hedge accounting, if hedges do not qualify as highly effective or if we do not believe that forecasted transactions will occur, the changes in the fair value of the derivatives used as hedges will be reflected in earnings.
Property, Plant and Equipment	Property, Plant and Equipment
	Property, plant, and equipment, are stated at depreciated cost. Additions and improvement activities are capitalized. Maintenance and repairs are expensed as incurred. Assets held under capital leases are recorded at the lower of the net present value of the minimum lease payments or the fair value of the leased asset at the inception of the lease. Depreciation and amortization is computed using the straight-line method based on their estimated useful lives, as follows:
		Estimated Useful Life
	Buildings and building improvements	10-30 years
	Telephone and computer equipment	3-5 years
	Software	3 years
	Furniture, fixtures, and miscellaneous equipment	5-7 years
	We depreciate leasehold improvements associated with operating leases over the shorter of the expected useful life or remaining life of the lease.  Amortization expense related to assets recorded under capital leases is included in depreciation and amortization expense.
Impairment of Long-Lived Assets	Impairment of Long-Lived Assets
	We periodically, on at least an annual basis, evaluate potential impairments of our long-lived assets.  In our annual evaluation or when we determine that the carrying value of a long-lived asset may not be recoverable, based upon the existence of one or more indicators of impairment, we evaluate the projected undiscounted cash flows related to the assets. If these cash flows are less than the carrying values of the assets, we measure the impairment based on the excess of the carrying value of the long-lived asset over the long-lived asset’s fair value.  Our projections contain assumptions pertaining to anticipated levels of utilization and revenue that may or may not be under contract but are based on our experience and/or projections received from our customers.
Goodwill and Intangible Assets, Goodwill, Policy	Goodwill and Intangible Assets
	Goodwill
	Goodwill is recorded at fair value and not amortized, but is reviewed for impairment at least annually or more frequently if impairment indicators arise. Our goodwill is allocated by reporting unit and is evaluated for impairment by first performing a qualitative assessment to determine whether a quantitative goodwill test is necessary. If it is determined, based on qualitative factors, that the fair value of the reporting unit may be more likely than not less than carrying amount, or if significant adverse changes in our future financial performance occur that could materially impact fair value, a quantitative goodwill impairment test would be required. Additionally, we can elect to forgo the qualitative assessment and perform the quantitative test.
	The first step of the quantitative test compares the fair value of the reporting unit to its carrying amount, including goodwill. If the carrying amount of a reporting unit exceeds its fair value, there is a potential impairment and the second step must be performed. The second step compares the implied fair value of goodwill with the carrying amount of goodwill. If the carrying amount of goodwill exceeds the implied fair value, the excess is required to be recorded as an impairment.
	The implied fair value of goodwill is determined by assigning the fair value of the reporting unit to all the assets and liabilities of that unit (including any unrecognized intangible assets) as if the reporting unit had been acquired in a business combination. We define our reporting units to be the same as our operating segments and have elected to perform the annual impairment assessment for goodwill in the fourth quarter.
Intangible Assets, Finite-Lived, Policy	Intangible Assets
	We amortize all acquisition-related intangible assets that are subject to amortization based using the straight-line method over the estimated useful life based on economic benefit as follows:
		Estimated Useful Life
	Developed technology	8 years
	Customer base and customer relationships	3-10 years
	Trade name	6-7 years
	Noncompete agreement	2 years
	We perform a review of intangible assets to determine if facts and circumstances indicate that the useful life is shorter than we had originally estimated or that the carrying amount of assets may not be recoverable. If such facts and circumstances exist, we assess recoverability by comparing the projected undiscounted net cash flows associated with the related asset or group of assets over their remaining lives against their respective carrying amounts. Impairments, if any, are based on the excess of the carrying amount over the fair value of those assets. If the useful life is shorter than originally estimated, we accelerate the rate of amortization and amortize the remaining carrying value over the new shorter useful life.
	For further discussion of goodwill and identified intangible assets, refer to Note 3, "Goodwill and Intangible Assets."
Assets Held for Sale	Assets Held for Sale
	We classify an asset as held for sale when the facts and circumstances meet the criteria for such classification, including the following (a) we have committed to a plan to sell the asset, (b) the asset is available for immediate sale, (c) we have initiated actions to complete the sale, (d) the sale is expected to be completed within one year, (e) the asset is being actively marketed at a price that is reasonable relative to its fair value and (f) the plan to sell is unlikely to be subject to significant changes or termination.  Assets held for sale are reported at the lower of cost or fair value less costs to sell.
Restructuring Charges	Restructuring Charges
	On an ongoing basis, management assesses the profitability and utilization of our facilities and in some cases management has chosen to close facilities.  Severance payments that occur from reductions in workforce are in accordance with our postemployment policy and/or statutory requirements that are communicated to all employees upon hire date; therefore, severance liabilities are recognized when they are determined to be probable and estimable. Other liabilities for costs associated with an exit or disposal activity are recognized when the liability is incurred, instead of upon commitment to an exit plan. A significant assumption used in determining the amount of the estimated liability for closing a facility is the estimated liability for future lease payments on vacant facilities.  We determine our estimate of sublease payments based on our ability to successfully negotiate early termination agreements with landlords, a third-party broker or management’s assessment of our ability to sublease the facility based upon the market conditions in which the facility is located. If the assumptions regarding early termination and the timing and amounts of sublease payments prove to be inaccurate, we may be required to record additional losses, or conversely, a future gain.
Leases	Leases
	Rent holidays, landlord/tenant incentives and escalations are included in some instances in the base price of our rent payments over the term of our operating leases. We recognize rent holidays and rent escalations on a straight-line basis over the lease term. The landlord/tenant incentives are recorded as deferred rent and amortized on a straight line basis over the lease term.
	Assets held under capital leases are included in property, plant and equipment, net in our consolidated balance sheets and depreciated over the term of the lease. Rent payments under the leases are recognized as a reduction of the capital lease obligation and interest expense.
	Deferred Gains on Sale and Leaseback Transactions
	We amortize deferred gains on the sale and leaseback of properties under operating leases over the life of the lease. The amortization of these gains is recorded as a reduction to rent expense. The deferred gain is recorded in our consolidated balance sheet in other current liabilities.
Income Taxes	Income Taxes
	Income taxes are accounted for under the asset and liability method.  Deferred income taxes reflect net effects of temporary differences between carrying amounts of assets and liabilities for financial reporting purposes and amounts used for income tax purposes. We are subject to foreign income taxes on our foreign operations. We are required to estimate our income taxes in each jurisdiction in which we operate. This process involves estimating our actual current tax exposure, together with assessing temporary differences resulting from differing treatment of items for tax and financial reporting purposes. The tax effects of these temporary differences are recorded as deferred tax assets or deferred tax liabilities. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled.  The effect of a change in tax rates on deferred tax assets and liabilities is recognized in income in the period during which such rates are enacted.  We record a valuation allowance when it is more likely than not that we will not realize the net deferred tax assets in a certain jurisdiction.
	We record tax benefits when they are more likely than not to be realized.  Our policy is to reflect penalties and interest as part of income tax expense as they become applicable.
Stock-Based Compensation	Stock-Based Compensation
	We recognize expense related to all share-based payments to employees, including grants of employee stock options, based on the grant-date fair values amortized straight-line over the period during which the employees are required to provide services in exchange for the equity instruments.  We include an estimate of forfeitures when calculating compensation expense.  We use the Black-Scholes method for valuing stock-based awards.  See Note 11, “Share-Based Compensation and Employee Benefit Plans,” for further information regarding the assumptions used to calculate share-based payment expense.
Recently Adopted and Issued Accounting Standards	Recently Issued Accounting Standards
	In August 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2014-15, Presentation of Financial Statements—Going Concern: Disclosure of Uncertainties about an Entity’s Ability to Continue as a Going Concern. The standard requires an entity's management to evaluate whether there are conditions or events that raise substantial doubt about the entity's ability to continue as a going concern within one year after the date that the financial statements are issued. Public entities are required to apply the standard for annual reporting periods ending after December 15, 2016, and interim periods thereafter. Early application is permitted. We do not expect the adoption of this standard to have a material impact on our financial statements or disclosures.
	In June 2014, the FASB issued ASU 2014-12, Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period (a consensus of the FASB Emerging Issues Task Force). The ASU clarifies that entities should treat performance targets that can be met after the requisite service period of a share-based payment award as performance conditions that affect vesting. Therefore, an entity would not record compensation expense (measured as of the grant date without taking into account the effect of the performance target) related to an award for which transfer to the employee is contingent on the entity’s satisfaction of a performance target until it becomes probable that the performance target will be met. The ASU does not contain any new disclosure requirements. The ASU is effective for reporting periods beginning after December 15, 2015. Early adoption is permitted. We do not expect the adoption of this standard to have a material impact on our financial statements.
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers (Topic 606) (“ASU 2014-09”). ASU 2014-09 amends the guidance for revenue recognition to replace numerous, industry-specific requirements and converges areas under this topic with those of the International Financial Reporting Standards. The ASU implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. The amendment also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include the capitalization and amortization of certain contract costs, ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. The amendments in this ASU are effective for reporting periods beginning after December 15, 2016, and early adoption is prohibited. Entities can transition to the standard either retrospectively or as a cumulative-effect adjustment as of the date of adoption. We are currently assessing the impact the adoption of ASU 2014-09, including possible transition alternatives, will have on our financial statements.

BASIS_OF_PRESENTATION_AND_SUMM2

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)	12 Months Ended
	Dec. 31, 2014
Accounting Policies [Abstract]
Summary of Estimated Useful Lives	Depreciation and amortization is computed using the straight-line method based on their estimated useful lives, as follows:
		Estimated Useful Life
	Buildings and building improvements	10-30 years
	Telephone and computer equipment	3-5 years
	Software	3 years
	Furniture, fixtures, and miscellaneous equipment	5-7 years
	Our property, plant and equipment as of December 31, 2014 and 2013, consisted of the following, by asset class:
		2014			2013
	Land	$	30		$	70
	Buildings and improvements	24,106			24,851
	Telephone and computer equipment	37,677			40,414
	Software	34,246			37,192
	Furniture, fixtures, and miscellaneous equipment	16,446			16,909
	Construction in progress	2,412			1,222
	Assets acquired under capital leases	6,142			1,456
		121,059			122,114
	Less accumulated depreciation	(92,429		)	(99,870		)
	Less accumulated amortization on leased assets	(450		)	(34		)
	Total property, plant and equipment, net	$	28,180		$	22,210
Schedule of Finite-Lived Intangible Assets Acquired as Part of Business Combination	We amortize all acquisition-related intangible assets that are subject to amortization based using the straight-line method over the estimated useful life based on economic benefit as follows:
		Estimated Useful Life
	Developed technology	8 years
	Customer base and customer relationships	3-10 years
	Trade name	6-7 years
	Noncompete agreement	2 years

ACQUISITIONS_Tables

ACQUISITIONS (Tables)	12 Months Ended
	Dec. 31, 2014
Collections Center, Inc.
Business Acquisition [Line Items]
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	The estimates of fair value of identifiable assets acquired are preliminary, pending completion of a valuation, thus are subject to revisions that may result in adjustment to the values presented below:
		Preliminary Estimate of Acquisition Date Fair Value
	Customer relationships	$	1,840
	Trade name	130
	Goodwill	2,135
	Total purchase price	$	4,105
Ideal Dialogue Company [Member]
Business Acquisition [Line Items]
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	The following summarizes the final purchase price allocation of the fair values of the assets acquired as of the acquisition date:
		Acquisition Date
		Fair Value
	Property, plant and equipment	$	13
	Developed technology	390
	Customer base	130
	Trade name	70
	Noncompete agreement	10
	Goodwill	887
	Total purchase price	$	1,500
RN's On Call [Member]
Business Acquisition [Line Items]
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	The following summarizes the final purchase price allocation of the fair values of the assets acquired as of the acquisition date. There were no other assets or liabilities acquired.
		Acquisition Date
		Fair Value
	Customer base	$	340
	Goodwill	1,115
	Total purchase price	$	1,455

GOODWILL_AND_INTANGIBLE_ASSETS1

GOODWILL AND INTANGIBLE ASSETS (Tables)	12 Months Ended
	Dec. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets	The following table presents our intangible assets as of December 31, 2014:
		Gross Intangibles		Accumulated Amortization		Net Intangibles		Weighted Average Amortization Period (years)
	Developed technology	$	390	$	85	$	305	3.57
	Customer base and customer relationships	2,310		182		2,128		4.36
	Trade name	200		25		175		3.54
	Noncompete agreement	10		9		1		0.5
		$	2,910	$	301	$	2,609	4.21
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	We estimated future amortization expense for the succeeding years relating to the intangible assets resulting from acquisitions as follows:
	Year Ending December 31,	Amount
	2015	$	387
	2016	354
	2017	343
	2018	343
	2019	334
	Thereafter	848
	We evaluated our intangible assets based on current economic and business indicators and determined they were not impaired
	as of December 31, 2014.

IMPAIRMENT_LOSSES_AND_RESTRUCT1

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Tables)	12 Months Ended
	Dec. 31, 2014
Restructuring and Related Activities [Abstract]
Schedule of Restructuring and Related Costs	The table below summarizes the balance of accrued restructuring costs, which is included in other current liabilities in our consolidated balance sheets, and the changes during the years ended December 31, 2014 and 2013:
		Facility-Related/Employee-Related Costs
		Victoria			Decatur			Regina			Jonesboro			Costa Rica			Corporate			Total
	Balance as of January 1, 2013	$	537		$	86		$	334		$	—		$	—		$	—		$	957
	Expense (reversal)	(443		)	(56		)	—			—			—			—			(499		)
	Payments, net of receipts for sublease	(78		)	(30		)	(328		)	—			—			—			(436		)
	Foreign currency translation adjustment	—			—			(6		)	—			—			—			(6		)
	Balance as of December 31, 2013	$	16		$	—		$	—		$	—		$	—		$	—		$	16
	Expense (reversal)	(16		)	—			—			801			1,342			279			2,406
	Payments, net of receipts for sublease	—						—			(737		)	(1,333		)	(247		)	(2,317		)
	Balance as of December 31, 2014	$	—		$	—		$	—		$	64		$	9		$	32		$	105

PRINCIPAL_CLIENTS_Tables

PRINCIPAL CLIENTS (Tables)	12 Months Ended
	Dec. 31, 2014
Risks and Uncertainties [Abstract]
Schedule of Revenue by Major Client	The following table represents revenue concentration of our principal clients:
		Years Ended December 31,
		2014				2013
		Revenue		Percentage		Revenue		Percentage
	T-Mobile USA, Inc., a subsidiary of Deutsche Telekom (2)	$	76,675	30.7	%	$	64,095	27.7	%
	AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T, Inc. (1)	$	55,265	22.1	%	$	58,395	25.3	%
	Comcast Cable Communications Management, LLC, subsidiary of Comcast Corporation (2)	$	40,868	16.3	%	$	45,887	19.8	%
	(1) Revenue from this customer is generated through our Domestic and Asia Pacific segments.
	(2) Revenue from this customer is generated through our Domestic, Asia Pacific and Latin America segments.

DERIVATIVE_INSTRUMENTS_Tables

DERIVATIVE INSTRUMENTS (Tables)	12 Months Ended
	Dec. 31, 2014
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of Notional Amounts of Outstanding Derivative Positions	The following table shows the notional amount of our foreign exchange cash flow hedging instruments as of December 31, 2014 and 2013:
		31-Dec-14							31-Dec-13
		Local Currency Notional Amount			U.S. Dollar Notional Amount				Local Currency Notional Amount			U.S. Dollar Notional Amount
	Canadian Dollar	9,670			$	8,736			10,860			$	10,448
	Philippine Peso	1,627,920			36,989				1,511,910			35,948
					$	45,725						$	46,396
Schedule of Derivative Instruments, Gain (Loss) in the Consolidated Statement of Operations	The following table shows the effect of our derivative instruments designated as cash flow hedges for the years ended December 31, 2014 and 2013:
		Gain (Loss) Recognized in AOCI, net of tax								Gain (Loss) Reclassified from AOCI into Income
		Years Ended December 31,								Years Ended December 31,
		2014				2013				2014				2013
	Cash flow hedges:
	Foreign exchange contracts	$	(2,232	)		$	(4,590	)		$	(3,186	)		$	(1,950	)

FAIR_VALUE_MEASUREMENTS_Tables

FAIR VALUE MEASUREMENTS (Tables)	12 Months Ended
	Dec. 31, 2014
Fair Value Disclosures [Abstract]
Fair Value Measurements, Recurring and Nonrecurring	The following tables set forth our assets and liabilities measured at fair value on a recurring basis and a non-recurring basis by level within the fair value hierarchy.  Assets and liabilities are classified in their entirety based on the lowest level of input that is significant to the fair value measurement.
		Assets and Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2014
		Level 1		Level 2		Level 3		Total
	Assets:
	Foreign exchange contracts	$	—	$	48	$	—	$	48
	Total fair value of assets measured on a recurring basis	$	—	$	48	$	—	$	48
	Liabilities:
	Foreign exchange contracts	$	—	$	1,250	$	—	$	1,250
	Total fair value of liabilities measured on a recurring basis	$	—	$	1,250	$	—	$	1,250
		Liabilities Measured at Fair Value
		on a Recurring Basis as of December 31, 2013
		Level 1		Level 2		Level 3		Total
	Liabilities:
	Foreign exchange contracts	$	—	$	2,160	$	—	$	2,160
	Total fair value of liabilities measured on a recurring basis	$	—	$	2,160	$	—	$	2,160
		Liabilities Measured at Fair Value on a
		Non-Recurring Basis During the Year ended December 31, 2014
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	105	$	105
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	105	$	105
		Assets and Liabilities Measured at Fair Value on a
		Non-Recurring Basis During the Year ended December 31, 2013
		Level 1		Level 2		Level 3		Total
	Assets:
	Property, plant and equipment, net	$	—	$	—	$	531	$	531
	Total fair value of assets measured on a non-recurring basis	$	—	$	—	$	531	$	531
	Liabilities:
	Accrued restructuring costs	$	—	$	—	$	16	$	16
	Total fair value of liabilities measured on a non-recurring basis	$	—	$	—	$	16	$	16

PROPERTY_PLANT_EQUIPMENT_Table

PROPERTY, PLANT & EQUIPMENT (Tables)	12 Months Ended
	Dec. 31, 2014
Property, Plant and Equipment [Abstract]
Schedule of Property, Plant and Equipment	Depreciation and amortization is computed using the straight-line method based on their estimated useful lives, as follows:
		Estimated Useful Life
	Buildings and building improvements	10-30 years
	Telephone and computer equipment	3-5 years
	Software	3 years
	Furniture, fixtures, and miscellaneous equipment	5-7 years
	Our property, plant and equipment as of December 31, 2014 and 2013, consisted of the following, by asset class:
		2014			2013
	Land	$	30		$	70
	Buildings and improvements	24,106			24,851
	Telephone and computer equipment	37,677			40,414
	Software	34,246			37,192
	Furniture, fixtures, and miscellaneous equipment	16,446			16,909
	Construction in progress	2,412			1,222
	Assets acquired under capital leases	6,142			1,456
		121,059			122,114
	Less accumulated depreciation	(92,429		)	(99,870		)
	Less accumulated amortization on leased assets	(450		)	(34		)
	Total property, plant and equipment, net	$	28,180		$	22,210

SHAREBASED_COMPENSATION_AND_EM1

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS (Tables)	12 Months Ended
	Dec. 31, 2014
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Schedule of Stock Options Activity	A summary of stock option activity under the Plan as of December 31, 2014 is as follows:
		Shares			Weighted		Weighted-Average
					Average		Remaining
					Exercise Price		Contractual Term (in years)
	Outstanding as of January 1, 2014	2,316,724			$	4.15
	Granted	441,556			7.24
	Exercised	(14,383	)		2.84
	Forfeited	(322,560	)		3.86
	Expired	(9,000	)		32.18
	Outstanding as of December 31, 2014	2,412,337			$	4.66	7.45
	Vested and exercisable as of December 31, 2014	1,306,290			$	4.27	6.63
	Vested and expected to vest as of December 31, 2014	2,342,657			$	4.6	7.4
Schedule of Stock Options, Valuation Assumptions	The assumptions used to determine the value of our stock-based awards under the Black-Scholes method are summarized below:
		2014		2013
	Risk-free interest rate	1.90% - 3.0%		0.36% - 2.7%
	Dividend yield	—%		—%
	Expected volatility	60.6% - 67.1%		56.5% - 67.6%
	Average expected life in years	7		7
Schedule of Restricted Stock and Restricted Stock Units Award Activity	A summary of restricted stock awards activity under the Plan as of December 31, 2014 is as follows:
		Number of			Weighted-Average
		Restricted Shares			Grant Date Fair Value
	Nonvested balance as of January 1, 2014	3,334			$	2.35
	Vested	(3,334	)		2.35
	Nonvested balance as of December 31, 2014	—			$	—
Schedule of Employee Stock Purchase Plan, Valuation Assumptions	The assumptions used to value the shares under the ESPP using the Black-Scholes method were as follows:
		2014		2013
	Risk-free interest rate	0.02% - 0.05%		0.02% - 0.07%
	Dividend yield	—%		—%
	Expected volatility	20.7% - 23.5%		24.2% - 64.7%
	Expected life	3 months		3 months

INTEREST_AND_OTHER_INCOME_EXPE1

INTEREST AND OTHER INCOME (EXPENSE), NET (Tables)	12 Months Ended
	Dec. 31, 2014
Other Income and Expenses [Abstract]
Schedule of Net Interest and Other Income	Interest and other income (expense), net for the years ended December 31, 2014 and 2013 were composed of the following:
		Years Ended December 31,
		2014			2013
	Interest income	$	15		$	88
	Interest (expense)	(621		)	(114		)
	Gain (loss) on disposal of assets	136			(1,549		)
	Other income (expense)	464			(4		)
	Interest and other income (expense), net	$	(6	)	$	(1,579	)

INCOME_TAXES_Tables

INCOME TAXES (Tables)	12 Months Ended
	Dec. 31, 2014
Income Tax Disclosure [Abstract]
Schedule of Income before Income Taxes	The domestic and foreign source component of income (loss) from continuing operations before income taxes was:
		Years Ended December 31,
		2014				2013
	U.S.	$	(10,677	)		$	(15,452	)
	Foreign	5,781				9,276
	Total	$	(4,896	)		$	(6,176	)
Schedule of Components of Income Tax Expense (Benefit)	Significant components of the provision for income taxes from continuing operations were:
		Years Ended December 31,
		2014				2013
	Current:
	Federal	$	(110	)		$	—
	State	53				—
	Foreign	(360		)		(29		)
	Total current (benefit)	$	(417	)		$	(29	)
	Deferred:
	Federal	$	65			$	25
	State	4				2
	Foreign	912				232
	Total deferred expense	$	981			$	259
	Income tax expense	$	564			$	230
Schedule of Deferred Tax Assets and Liabilities	Significant components of deferred tax assets and deferred tax liabilities included in the accompanying consolidated balance sheets as of December 31, 2014 and 2013 were:
		Years Ended December 31,
		2014				2013
	Current deferred tax assets (liabilities):
	Accrued restructuring costs	$	36			$	(41	)
	Other accrued liabilities	63				15
	Derivative instruments	456				816
	Prepaid expenses	(343		)		(209		)
	Cumulative translation adjustment	(1,150		)		(1,397		)
	Other	356				373
	Total current net deferred tax liabilities	$	(582	)		$	(443	)
	Long-term deferred tax assets (liabilities):
	Fixed assets	$	704			$	2,969
	Accrued stock compensation	3,656				3,085
	Accrued restructuring costs	29				47
	Work opportunity credit carryforward	5,121				4,988
	Operating loss carryforward	13,717				10,653
	Intangibles and goodwill	(35		)		22
	Other	170				221
	Total long-term net deferred tax assets	$	23,362			$	21,985
	Subtotal	$	22,780			$	21,542
	Valuation allowance	(22,314		)		(20,000		)
	Total net deferred tax asset	$	466			$	1,542
Schedule of Effective Income Tax Rate Reconciliation	Differences between U.S. federal statutory income tax rates and our effective tax rates for the years ended December 31, 2014 and 2013 for continuing operations were:
		Years Ended December 31,
		2014			2013
	U.S. statutory tax rate	35	%		35	%
	Effect of state taxes (net of federal benefit)	0.6	%		-1	%
	Effect of change in Canadian tax rate	—	%		1.5	%
	Rate differential on foreign earnings	31.9	%		48.5	%
	Foreign income taxed in the U.S.	-55.2	%		-95	%
	Uncertain tax positions	25.1	%		19.5	%
	Unremitted foreign earnings of subsidiary	-1.1	%		27.7	%
	Valuation allowance	-49.5	%		-33.5	%
	Expiration of foreign tax credit carryforward	—	%		-8.5	%
	Other, net	1.7	%		2	%
	Total	-11.5	%		-3.8	%
Schedule of Unrecognized Tax Benefits Roll Forward	The following table indicates the changes to our unrecognized tax benefits for the years ended December 31, 2014 and 2013. The term “unrecognized tax benefits” in the accounting standards for income taxes refers to the differences between a tax position taken or expected to be taken in a tax return and the benefit measured and recognized in the financial statements. If recognized, all of these benefits would impact our income tax expense, before consideration of any related valuation allowance.
		Years Ended December 31,
		2014				2013
	Unrecognized, January 1,	$	3,502			$	4,705
	Additions based on tax positions taken in current year	561				1,090
	Reductions based on tax positions taken in prior year	(1,848		)		$	(2,293	)
	Unrecognized, December 31,	$	2,215			$	3,502

ACCUMULATED_OTHER_COMPREHENSIV1

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Tables)	12 Months Ended
	Dec. 31, 2014
Stockholders' Equity Note [Abstract]
Schedule of Comprehensive Income (Loss)	Accumulated other comprehensive income (loss) consisted of the following items:
		Foreign Currency Translation Adjustment			Derivatives Accounted for as Cash Flow Hedges			Total
	Balance at January 1, 2013	$	2,798		$	(269	)	$	2,529
	Foreign currency translation	(898		)	—			(898		)
	Reclassification to operations	—			1,950			1,950
	Unrealized gains (losses)	—			(4,590		)	(4,590		)
	Balance at December 31, 2013	$	1,900		$	(2,909	)	$	(1,009	)
	Foreign currency translation	(653		)	—			(653		)
	Reclassification to operations	—			3,186			3,186
	Unrealized gains (losses)	—			(2,232		)	(2,232		)
	Tax (provision) benefit	239			(356		)	(117		)
	Balance at December 31, 2014	$	1,486		$	(2,311	)	$	(825	)
Reclassification out of Accumulated Other Comprehensive Income	Reclassifications out of accumulated other comprehensive income for the years ended December 31, 2014 and 2013 were as follows:
	Details About Accumulated Other Comprehensive Income Components		Amount Reclassified from Accumulated Other Comprehensive Income						Affected Line Item in the Statement Where Net Income is Presented
			Years Ended December 31,
			2014			2013
	Losses on cash flow hedges
	Foreign exchange contracts		$	2,991		$	1,828		Cost of services
	Foreign exchange contracts		195			122			Selling, general and administrative expenses
	Total reclassifications for the period		$	3,186		$	1,950

COMMITMENTS_AND_CONTINGENCIES_

COMMITMENTS AND CONTINGENCIES (Tables)	12 Months Ended
	Dec. 31, 2014
Commitments and Contingencies Disclosure [Abstract]
Schedule of Future Minimum Rental Payments for Operating Leases	As of December 31, 2014, approximate minimum annual rentals under operating leases and approximate minimum payments to be received under annual non-cancelable subleases and leases were as follows.
		Minimum Lease Payments
	2015	$	10,283
	2016	8,817
	2017	8,749
	2018	7,120
	2019	3,518
	Thereafter	307
	Total minimum lease payments	$	38,794
Schedule of Future Minimum Lease Payments for Capital Leases	As of December 31, 2014, approximate minimum annual rentals under capital leases were as follows.
		Minimum Lease Payments
	2015	$	1,252
	2016	1,259
	2017	1,267
	2018	1,275
	2019	1,253
	Thereafter	408
	Total minimum lease payments	$	6,714
	Less amount representing interest	(1,583		)
	Present value of obligations under capital leases	5,131
	Less current portion of obligations under capital leases	(794		)
	Obligations under capital leases, excluding current portion	$	4,337

SEGMENT_INFORMATION_Tables

SEGMENT INFORMATION (Tables)	12 Months Ended
	Dec. 31, 2014
Segment Reporting [Abstract]
Schedule of Segment Reporting Information, by Segment	Information about our reportable segments, which correspond to the geographic areas in which we operate, for the years ended December 31, 2014 and 2013 is as follows:
		Years Ended December 31,
		2014		2013
	Revenue:
	Domestic	$	130,574	$	120,928
	Asia Pacific	85,785		81,082
	Latin America	33,721		29,247
	Total	$	250,080	$	231,257
	Gross profit:
	Domestic	$	12,940	$	13,291
	Asia Pacific	15,192		9,974
	Latin America	2,340		1,060
	Total	$	30,472	$	24,325
	Depreciation and amortization:
	Domestic	$	5,929	$	7,340
	Asia Pacific	3,414		4,193
	Latin America	1,036		994
	Total	$	10,379	$	12,527
	Capital expenditures:
	Domestic	$	7,825	$	5,555
	Asia Pacific	2,718		1,254
	Latin America	1,118		2,034
	Total	$	11,661	$	8,843
		As of December 31,
		2014		2013
	Total assets:
	Domestic	$	53,635	$	76,224
	Asia Pacific	34,953		10,520
	Latin America	5,205		2,973
	Total	$	93,793	$	89,717
Schedule of Revenue from External Customers and Long-Lived Assets, by Geographical Areas	The following tables present certain financial data based upon the geographic location where the services are provided:
		As of December 31,
		2014		2013
	Revenue:
	United States	$	107,110	$	95,333
	Canada	23,464		25,595
	Philippines	85,785		81,082
	Latin America	33,721		29,247
	Total	$	250,080	$	231,257
		As of December 31,
		2014		2013
	Total property, plant and equipment, net:
	United States	$	15,755	$	12,875
	Canada	225		96
	Philippines	10,270		7,050
	Latin America	1,930		2,189
	Total	$	28,180	$	22,210

BASIS_OF_PRESENTATION_AND_SUMM3

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Property, Plant & Equipment (Details)	12 Months Ended
	Dec. 31, 2014
Building and Building Improvements [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	10 years
Building and Building Improvements [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	30 years
Telephone and Computer Equipment [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	3 years
Telephone and Computer Equipment [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	5 years
Software [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	3 years
Furniture, Fixtures and Miscellaneous Equipment [Member] | Minimum [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	5 years
Furniture, Fixtures and Miscellaneous Equipment [Member] | Maximum [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, useful life	7 years

BASIS_OF_PRESENTATION_AND_SUMM4

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Intangibles (Details)	12 Months Ended
	Dec. 31, 2014
Developed technology
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets, useful life	8 years
Noncompete agreement
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets, useful life	2 years
Minimum [Member] | Customer base and customer relationships
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets, useful life	3 years
Minimum [Member] | Trade name
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets, useful life	6 years
Maximum [Member] | Customer base and customer relationships
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets, useful life	10 years
Maximum [Member] | Trade name
Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets, useful life	7 years

BASIS_OF_PRESENTATION_AND_SUMM5

BASIS OF PRESENTATION AND SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES Cash and Cash Equivalents (Details) (USD $)	12 Months Ended
	Dec. 31, 2014	Dec. 31, 2013
	segment
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Number of segments	3
Restricted cash	$187	$456

ACQUISITIONS_Details

ACQUISITIONS (Details) (USD $)	0 Months Ended	3 Months Ended	0 Months Ended		12 Months Ended
In Thousands, unless otherwise specified	Oct. 02, 2014	Dec. 31, 2014	Mar. 18, 2013	Jul. 24, 2013	Dec. 31, 2014	Oct. 01, 2014
Collections Center, Inc.
Business Acquisition [Line Items]
Goodwill						$2,135
Payments to Acquire Businesses, Gross		2,610
Business acquisition, purchase price	4,105
Ideal Dialogue Company [Member]
Business Acquisition [Line Items]
Property, plant and equipment			13
Goodwill			887
Business acquisition, purchase price			1,500
RN's On Call [Member]
Business Acquisition [Line Items]
Goodwill				1,115
Payments to Acquire Businesses, Gross					1,406
Business acquisition, purchase price				1,455
Developed technology
Business Acquisition [Line Items]
Customer relationships, estimated useful life					8 years
Developed technology | Ideal Dialogue Company [Member]
Business Acquisition [Line Items]
Finite-lived intangible assets			390
Customer base and customer relationships | Collections Center, Inc.
Business Acquisition [Line Items]
Finite-lived intangible assets						1,840
Customer relationships, estimated useful life		8 years
Customer base and customer relationships | Ideal Dialogue Company [Member]
Business Acquisition [Line Items]
Finite-lived intangible assets			130
Customer base and customer relationships | RN's On Call [Member]
Business Acquisition [Line Items]
Finite-lived intangible assets				340
Customer relationships, estimated useful life					10 years
Trade name | Collections Center, Inc.
Business Acquisition [Line Items]
Finite-lived intangible assets						130
Customer relationships, estimated useful life		7 years
Trade name | Ideal Dialogue Company [Member]
Business Acquisition [Line Items]
Finite-lived intangible assets			70
Noncompete agreement
Business Acquisition [Line Items]
Customer relationships, estimated useful life					2 years
Noncompete agreement | Ideal Dialogue Company [Member]
Business Acquisition [Line Items]
Finite-lived intangible assets			$10

GOODWILL_AND_INTANGIBLE_ASSETS2

GOODWILL AND INTANGIBLE ASSETS (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Acquired Finite-Lived Intangible Assets [Line Items]
Amortization of Intangible Assets	$115	$186
Goodwill	4,136	1,637
Gross Intangibles		2,910
Accumulated Amortization	301
Net Intangibles	2,609	1,164
Weighted Average Amortization Period (years)	4 years 2 months 16 days
2015	387
2016	354
2017	343
2018	343
2019	334
Thereafter	848
Developed technology
Acquired Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		390
Accumulated Amortization	85
Net Intangibles	305
Weighted Average Amortization Period (years)	3 years 6 months 26 days
Customer relationships
Acquired Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		2,310
Accumulated Amortization	182
Net Intangibles	2,128
Weighted Average Amortization Period (years)	4 years 4 months 10 days
Trade name
Acquired Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		200
Accumulated Amortization	25
Net Intangibles	175
Weighted Average Amortization Period (years)	3 years 6 months 15 days
Noncompete agreement
Acquired Finite-Lived Intangible Assets [Line Items]
Gross Intangibles		10
Accumulated Amortization	9
Net Intangibles	$1
Weighted Average Amortization Period (years)	6 months

IMPAIRMENT_LOSSES_AND_RESTRUCT2

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES (Textuals) (Details) (USD $)	12 Months Ended		3 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013	Dec. 31, 2013
Restructuring Cost and Reserve [Line Items]
Impairment of long-lived assets	$0	$531
Loss on disposal of IT assets		966
Accelerated depreciation on IT assets		637
Laramie [Member]
Restructuring Cost and Reserve [Line Items]
Depreciation expense on reclassified assets		151
Enid, Oklahoma [Member]
Restructuring Cost and Reserve [Line Items]
Depreciation expense on reclassified assets		271
Latin America [Member] | Property, Plant and Equipment, Other Types [Member]
Restructuring Cost and Reserve [Line Items]
Impairment of long-lived assets			531
Latin America [Member] | Employee Severance [Member] | Costa Rica
Restructuring Cost and Reserve [Line Items]
Restructuring charges	1,004
Latin America [Member] | Facility Closing [Member] | Costa Rica
Restructuring Cost and Reserve [Line Items]
Restructuring charges	338
Domestic [Member] | Jonesboro [Member]
Restructuring Cost and Reserve [Line Items]
Gain on early termination of lease	256
Domestic [Member] | Employee Severance [Member] | Jonesboro [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	192
Domestic [Member] | Employee Severance [Member] | United States [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	279
Domestic [Member] | Facility Closing [Member] | Jonesboro [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	609
Domestic [Member] | Other Restructuring [Member] | United States [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring charges	1,704
Expected outsourcing costs	$1,000

IMPAIRMENT_LOSSES_AND_RESTRUCT3

IMPAIRMENT LOSSES AND RESTRUCTURING CHARGES Summary of Activity, Restructuring Plans (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Restructuring Reserve [Roll Forward]
Balance	$16	$957
Expense (reversal)	2,406	499
Payments for restructuring, net of expected sublease rentals		-436
Payments for restructuring	-2,317
Foreign currency translation adjustment		-6
Balance	105	16
Domestic [Member] | Jonesboro [Member]
Restructuring Reserve [Roll Forward]
Expense (reversal)	801
Payments for restructuring	-737
Balance	64
Domestic [Member] | Facility Closing [Member] | Victoria [Member]
Restructuring Reserve [Roll Forward]
Balance	16	537
Expense (reversal)	-16	-443
Payments for restructuring, net of expected sublease rentals	0	-78
Balance	0	16
Domestic [Member] | Facility Closing [Member] | Decatur [Member]
Restructuring Reserve [Roll Forward]
Balance		86
Expense (reversal)		-56
Payments for restructuring, net of expected sublease rentals		-30
Balance		0
Domestic [Member] | Facility Closing [Member] | Regina [Member]
Restructuring Reserve [Roll Forward]
Balance		334
Expense (reversal)		0
Payments for restructuring, net of expected sublease rentals		-328
Foreign currency translation adjustment		-6
Balance		0
Domestic [Member] | Facility Closing [Member] | Jonesboro [Member]
Restructuring Reserve [Roll Forward]
Restructuring charges	609
Domestic [Member] | Employee Severance [Member] | Jonesboro [Member]
Restructuring Reserve [Roll Forward]
Restructuring charges	192
Domestic [Member] | Employee Severance [Member] | United States [Member]
Restructuring Reserve [Roll Forward]
Restructuring charges	279
Payments for restructuring	-247
Balance	32
Latin America [Member] | Costa Rica
Restructuring Reserve [Roll Forward]
Expense (reversal)	1,342
Payments for restructuring	-1,333
Balance	9
Latin America [Member] | Facility Closing [Member] | Costa Rica
Restructuring Reserve [Roll Forward]
Restructuring charges	338
Latin America [Member] | Employee Severance [Member] | Costa Rica
Restructuring Reserve [Roll Forward]
Restructuring charges	$1,004

NET_LOSS_PER_SHARE_Details

NET LOSS PER SHARE (Details)	12 Months Ended
	Dec. 31, 2014	Dec. 31, 2013
Earnings Per Share [Abstract]
Anti-dilutive securities excluded from computation of earnings per share (in shares)	2,412,337	2,302,417

PRINCIPAL_CLIENTS_Major_Custom

PRINCIPAL CLIENTS (Major Customer) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014		Dec. 31, 2013
AT&T Services, Inc. and AT&T Mobility, LLC, subsidiaries of AT&T Inc. [Member]
Revenue, Major Customer [Line Items]
Revenue	$55,265	[1]	$58,395	[1]
Revenue concentration, percentage	22.10%	[1]	25.30%	[1]
T-Mobile USA, Inc., a subsidiary of Deutsche Telekom [Member]
Revenue, Major Customer [Line Items]
Revenue	76,675	[2]	64,095	[2]
Revenue concentration, percentage	30.70%	[2]	27.70%	[2]
Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation [Member]
Revenue, Major Customer [Line Items]
Revenue	$40,868	[2]	$45,887	[2]
Revenue concentration, percentage	16.30%	[2]	19.80%	[2]
[1]	Revenue from this customer is generated through our Domestic and Asia Pacific segments.
[2]	Revenue from this customer is generated through our Domestic, Asia Pacific and Latin America segments.

PRINCIPAL_CLIENTS_Textual_Deta

PRINCIPAL CLIENTS (Textual) (Details)	12 Months Ended
	Dec. 31, 2014
T Mobile Usa Inc Subsidiary Of Deutsche Telekom [Member]
Revenue, Major Customer [Line Items]
Initial term of the Master Service Agreement	5 years
Master Services Agreement renewal term	1 year
Notice of termination option of the initial term	90 days
Comcast Cable Communications Management LLC, subsidiary of Comcast Corporation [Member]
Revenue, Major Customer [Line Items]
Initial term of the Master Service Agreement	1 year
Master Services Agreement renewal term	1 year
Notice of termination option of the initial term	90 days

DERIVATIVE_INSTRUMENTS_Textual

DERIVATIVE INSTRUMENTS (Textual) (Details) (Foreign Exchange Contract [Member])

12 Months Ended

12 Months Ended

In Thousands, unless otherwise specified

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2014

Dec. 31, 2014

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2013

USD ($)

USD ($)

Canada [Member]

Canada [Member]

Philippines [Member]

Philippines [Member]

Minimum [Member]

Maximum [Member]

Canada, Dollars

Canada, Dollars

Canada, Dollars

Canada, Dollars

Philippines, Pesos

Philippines, Pesos

Philippines, Pesos

Philippines, Pesos

CAD

CAD

PHP

PHP

USD ($)

CAD

USD ($)

CAD

USD ($)

PHP

USD ($)

PHP

Derivative [Line Items]

Contract period

3 months

12 months

Derivative, notional amount

$45,725

$46,396

$8,736

9,670

$10,448

10,860

$36,989

1,627,920

$35,948

1,511,910

Reclassification period of unrealized gains and losses from AOCI to earnings

12 months

Foreign Currency Acquired Through Forward Exchange Contracts, Amount

14,630

10,860

2,685,550

2,515,110

DERIVATIVE_INSTRUMENTS_Fair_Va

DERIVATIVE INSTRUMENTS (Fair Value of Derivative Instruments and Effect in AOCI) (Details) (Foreign Exchange Contract [Member], USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Foreign Exchange Contract [Member]
Derivatives, Fair Value [Line Items]
Gain (Loss) Recognized in AOCI, net of tax	($2,232)	($4,590)
Gain (Loss) Reclassified from AOCI into Income	($3,186)	($1,950)

FAIR_VALUE_MEASUREMENTS_Recurr

FAIR VALUE MEASUREMENTS (Recurring and Nonrecurring) (Details) (USD $)	Dec. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Assets and Liabilities at Fair Value Measured on Recurring Basis
Liabilities, Foreign exchange contracts	$1,250	$2,160
Recurring [Member]
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Foreign exchange contracts	48
Total fair value of assets measured on a recurring basis	48
Liabilities, Foreign exchange contracts	1,250	2,160
Total fair value of liabilities measured on a recurring basis	1,250	2,160
Nonrecurring [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets Held-for-sale, Long Lived, Fair Value Disclosure		531
Assets and Liabilities at Fair Value on a Nonrecurring Basis
Total fair value of assets measured on a non-recurring basis		531
Accrued restructuring costs	105	16
Total fair value of liabilities measured on a non-recurring basis	105	16
Level 1 [Member] | Recurring [Member]
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Foreign exchange contracts	0
Total fair value of assets measured on a recurring basis	0
Liabilities, Foreign exchange contracts	0	0
Total fair value of liabilities measured on a recurring basis	0	0
Level 1 [Member] | Nonrecurring [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets Held-for-sale, Long Lived, Fair Value Disclosure		0
Assets and Liabilities at Fair Value on a Nonrecurring Basis
Total fair value of assets measured on a non-recurring basis		0
Accrued restructuring costs	0	0
Total fair value of liabilities measured on a non-recurring basis	0	0
Level 2 [Member] | Recurring [Member]
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Foreign exchange contracts	48
Total fair value of assets measured on a recurring basis	48
Liabilities, Foreign exchange contracts	1,250	2,160
Total fair value of liabilities measured on a recurring basis	1,250	2,160
Level 2 [Member] | Nonrecurring [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Assets Held-for-sale, Long Lived, Fair Value Disclosure		0
Assets and Liabilities at Fair Value on a Nonrecurring Basis
Total fair value of assets measured on a non-recurring basis		0
Accrued restructuring costs	0	0
Total fair value of liabilities measured on a non-recurring basis	0	0
Level 3 [Member] | Recurring [Member]
Assets and Liabilities at Fair Value Measured on Recurring Basis
Assets, Foreign exchange contracts	0
Total fair value of assets measured on a recurring basis	0
Liabilities, Foreign exchange contracts	0	0
Total fair value of liabilities measured on a recurring basis	0	0
Level 3 [Member] | Nonrecurring [Member]
Assets and Liabilities at Fair Value on a Nonrecurring Basis
Property, plant and equipment, net		531
Total fair value of assets measured on a non-recurring basis		531
Accrued restructuring costs	105	16
Total fair value of liabilities measured on a non-recurring basis	$105	$16

PROPERTY_PLANT_EQUIPMENT_Detai

PROPERTY, PLANT & EQUIPMENT (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Property, Plant and Equipment [Line Items]
Proceeds from sale of assets	$1,135	$3,394
Gain on sale of assets	136	-1,074
Property, plant and equipment, gross	121,059	122,114
Less accumulated depreciation	-92,429	-99,870
Less accumulated amortization on leased assets	-450	-34
Total property, plant and equipment, net	28,180	22,210
Assets acquired through capital lease and direct financing	4,879	1,413
Loss on sale leaseback transaction	0	475
Land [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	30	70
Building and Building Improvements [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	24,106	24,851
Telephone and Computer Equipment [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	37,677	40,414
Software [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	34,246	37,192
Furniture, Fixtures and Miscellaneous Equipment [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	16,446	16,909
Construction in Progress [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	2,412	1,222
Assets Held under Capital Leases [Member]
Property, Plant and Equipment [Line Items]
Property, plant and equipment, gross	6,142	1,456
Laramie [Member]
Property, Plant and Equipment [Line Items]
Proceeds from sale of assets	689
Gain on sale of assets	195
Greeley North [Member]
Property, Plant and Equipment [Line Items]
Assets acquired through capital lease and direct financing		1,413
Loss on sale leaseback transaction		475
Lease term/amortizaton period	7 years
Greeley West [Member]
Property, Plant and Equipment [Line Items]
Loss on sale of asset held for sale		106
Greeley, Colorado [Member]
Property, Plant and Equipment [Line Items]
Proceeds from sale of property held for sale and sale leaseback		$4,731

DEBT_Details

DEBT (Details) (USD $)	12 Months Ended
	Dec. 31, 2014	Feb. 27, 2015
Long-term Debt, Current and Noncurrent [Abstract]
Long-term debt	$1,000,000
Long-term debt, current portion	373,000
Long-term debt, net of current portion	506,000
Revolving Credit Facility [Member] | Wells Fargo Bank [Member]
Line of Credit Facility [Line Items]
Minimum borrowing capacity, upper limit	15,000,000
Maximum borrowing capacity	20,000,000
Increments for additional borrowing	2,500,000
Letters of credit, maximum allowed	5,000,000
Borrrowing base, as percentage of eligible accounts receivable less reserves	85.00%
Borrowings outstanding under revolving credit facility	4,640,000
Remaining borrowing capacity	10,300,000
Amount outstanding for undrawn letters of credit issued under revolving credit facility	60,000
Description of variable rate basis	three-month LIBOR
Line of credit facility, interest rate	3.38%
Line of credit facility, letters of credit fee percentage	3.00%
Monthly unused fee, rate per annum	0.30%
Revolving Credit Facility [Member] | Wells Fargo Bank [Member] | Minimum [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	2.50%
Revolving Credit Facility [Member] | Wells Fargo Bank [Member] | Maximum [Member]
Line of Credit Facility [Line Items]
Basis spread on variable rate	3.00%
Subsequent Event [Member] | Revolving Credit Facility [Member] | Wells Fargo Bank [Member]
Line of Credit Facility [Line Items]
Line of Credit Facility, Current Borrowing Capacity		$18,500,000

SHAREBASED_COMPENSATION_AND_EM2

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS (Textuals (Details) (USD $)	0 Months Ended	12 Months Ended
	7-May-14	Dec. 31, 2014	Dec. 31, 2013	5-May-08
Stock Awards Activity [Line Items]
Maximum number of shares reserved for issuance under stock plans				900,000
Shares available for future grants		489,654		274,298
Number of additional shares authorized	500,000
Weighted-average grant date fair value of options granted		$4.79	$3.44
Total fair value of stock options vested		$752,000	$965,000
Required service period for participants to receive a matching contribution		1 year
Company matching contributions to the 401(k)		316,000	288,000
First 3% [Member]
Stock Awards Activity [Line Items]
Portion of employee contribution matched, percent		100.00%
Employer matching contribution, percent		3.00%
Next 2% [Member]
Stock Awards Activity [Line Items]
Portion of employee contribution matched, percent		50.00%
Employer matching contribution, percent		2.00%
Employee Stock Purchase Plan [Member]
Stock Awards Activity [Line Items]
Maximum number of shares reserved for issuance under stock plans		400,000
Shares available for future grants		88,081
Total compensation cost		27,000	26,000
Maximum percentage of base pay that a participating employee may elect		10.00%
Purchase price as percentage of lower of closing price on first or last trading day of offering period		85.00%
Shares purchased under the ESPP		19,394	24,404
Weighted average purchase price (in usd per share)		$6.07	$3.97
Weighted average grant date fair value (in usd per share)		$1.38	$1.07
Selling, General and Administrative Expenses [Member]
Stock Awards Activity [Line Items]
Total compensation cost		1,625,000	1,607,000
Stock Options [Member]
Stock Awards Activity [Line Items]
Total unrecognized compensation cost		1,900,000
Weighted-average period that cost is expected to be recognized		2 years
Restricted Stock [Member]
Stock Awards Activity [Line Items]
Total fair value of restricted stock awards		8,000	41,000
Weighted average grant date fair value (in usd per share)		$0	$2.35
Maximum [Member]
Stock Awards Activity [Line Items]
Term of options		10 years
Minimum [Member]
Stock Awards Activity [Line Items]
Award vesting period for an award not subject to performance measures		3 years
Performance period for an award subject to performance measures		1 year
Director [Member]
Stock Awards Activity [Line Items]
Fair value equivalent of stock options		22,500
Grant date fair value of common stock		22,500
Fair value of deferred stock units		$22,500

SHAREBASED_COMPENSATION_AND_EM3

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS (Stock Options Activity) (Details) (USD $)	12 Months Ended
	Dec. 31, 2014
Options Outstanding [Roll Forward]
Outstanding as of January 1, 2014	2,316,724
Granted	441,556
Exercised	-14,383
Forfeited	-322,560
Expired	-9,000
Outstanding as of December 31, 2014	2,412,337
Options Outstanding, Weighted Average Exercise Price [Roll Forward]
Oustanding (in usd per share)	$4.15
Granted (in usd per share)	$7.24
Exercised (in usd per share)	$2.84
Forfeited (in usd per share)	$3.86
Expired (in usd per share)	$32.18
Outstanding (in usd per share)	$4.66
Options, Additional Disclosures
Vested and exercisable	1,306,290
Vested and exercisable (in usd per share)	$4.27
Outstanding, Weighted-Average Remaining Contractual Term	7 years 5 months 11 days
Vested and exercisable, Weighted-Average Remaining Contractual Term	6 years 7 months 16 days
Options, Vested and Expected to Vest
Vested and expected to vest	2,342,657
Vested and expected to vest (in usd per share)	$4.60
Vested and expected to vest, Weighted-Average Remaining Contactual Term	7 years 4 months 25 days

SHAREBASED_COMPENSATION_AND_EM4

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS (Restricted Stock Awards and Deferred Stock Units Activity) (Details) (Restricted Stock [Member], USD $)	12 Months Ended
	Dec. 31, 2014
Restricted Stock [Member]
Restricted Stock Awards Outstanding [Roll Forward]
Nonvested balance as of January 1, 2014	3,334
Vested	-3,334
Nonvested balance as of December 31, 2014	0
Restricted Stock Awards, Weighted-Average Grant Date Fair Value [Roll Forward]
Nonvested (in usd per share)	$2.35
Vested (in usd per share)	$2.35
Nonvested (in usd per share)	$0

SHAREBASED_COMPENSATION_AND_EM5

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS (Options, Valuation Assumptions) (Details) (Stock Options [Member])	12 Months Ended
	Dec. 31, 2014	Dec. 31, 2013
Valuation Assumptions [Line Items]
Dividend yield	0.00%	0.00%
Average expected life in years	7 years	7 years
Minimum [Member]
Valuation Assumptions [Line Items]
Risk-free interest rate	1.90%	0.36%
Expected volatility	60.60%	56.50%
Maximum [Member]
Valuation Assumptions [Line Items]
Risk-free interest rate	3.00%	2.70%
Expected volatility	67.10%	67.60%

SHAREBASED_COMPENSATION_AND_EM6

SHARE-BASED COMPENSATION AND EMPLOYEE BENEFIT PLANS (ESPP, Valuation Assumptions) (Details) (Employee Stock Purchase Plan [Member])	12 Months Ended
	Dec. 31, 2014	Dec. 31, 2013
Valuation Assumptions [Line Items]
Dividend yield	0.00%	0.00%
Expected life in years	3 months	3 months
Minimum [Member]
Valuation Assumptions [Line Items]
Risk-free interest rate	0.02%	0.02%
Expected volatility	20.70%	24.20%
Maximum [Member]
Valuation Assumptions [Line Items]
Risk-free interest rate	0.05%	0.07%
Expected volatility	23.50%	64.70%

INTEREST_AND_OTHER_INCOME_EXPE2

INTEREST AND OTHER INCOME (EXPENSE), NET (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Other Income and Expenses [Abstract]
Interest income	$15	$88
Interest (expense)	-621	-114
Gain (loss) on disposal of assets	136	-1,549
Other income (expense)	464	-4
Interest and other income (expense), net	($6)	($1,579)

INCOME_TAXES_Income_Before_Inc

INCOME TAXES (Income Before Income Taxes) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Income Tax Disclosure [Abstract]
U.S.	($10,677)	($15,452)
Foreign	5,781	9,276
Loss before income taxes	($4,896)	($6,176)

INCOME_TAXES_Components_of_Inc

INCOME TAXES (Components of Income Tax Expense (Benefit)) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Current:
Federal	($110)	$0
State	53	0
Foreign	-360	-29
Total current (benefit)	-417	-29
Deferred:
Federal	65	25
State	4	2
Foreign	912	232
Total deferred expense	981	259
Income tax expense	$564	$230

INCOME_TAXES_Deferred_Tax_Asse

INCOME TAXES (Deferred Tax Assets and Liabilities) (Details) (USD $)	Dec. 31, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current deferred tax assets (liabilities):
Accrued restructuring costs	$36	($41)
Other accrued liabilities	63	15
Derivative instruments	456	816
Prepaid expenses	-343	-209
Cumulative translation adjustment	-1,150	-1,397
Other	356	373
Total current net deferred tax liabilities	-582	-443
Long-term deferred tax assets (liabilities):
Fixed assets	704	2,969
Accrued stock compensation	3,656	3,085
Accrued restructuring costs	29	47
Work opportunity credit carryforward	5,121	4,988
Operating loss carryforward	13,717	10,653
Intangibles and goodwill	-35	22
Other	170	221
Total long-term net deferred tax assets	23,362	21,985
Subtotal	22,780	21,542
Valuation allowance	-22,314	-20,000
Total net deferred tax asset	$466	$1,542

INCOME_TAXES_Reconciliation_of

INCOME TAXES (Reconciliation of Tax Rates) (Details)	12 Months Ended
	Dec. 31, 2014	Dec. 31, 2013
Effective Income Tax Rate Reconciliation [Line Items]
U.S. statutory tax rate	35.00%	35.00%
Effect of state taxes (net of federal benefit)	0.60%	-1.00%
Effect of change in Canadian tax rate	0.00%	1.50%
Rate differential on foreign earnings	31.90%	48.50%
Foreign income taxed in the U.S.	-55.20%	-95.00%
Uncertain tax positions	25.10%	19.50%
Unremitted foreign earnings of subsidiary	-1.10%	27.70%
Valuation allowance	-49.50%	-33.50%
Expiration of foreign tax credit carryforward	0.00%	-8.50%
Other, net	1.70%	2.00%
Total	-11.50%	-3.80%

INCOME_TAXES_Uncertain_Income_

INCOME TAXES (Uncertain Income Tax Positions) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Unrecognized Tax Benefits [Roll Forward]
Unrecognized, January 1,	$3,502	$4,705
Additions based on tax positions taken in current year	561	1,090
Reductions based on tax positions taken in prior year	-1,848	-2,293
Unrecognized, December 31,	$2,215	$3,502

INCOME_TAXES_Textuals_Details

INCOME TAXES (Textuals) (Details) (USD $)	12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Unremitted earnings of foreign subsidiaries	$1,872	$1,300
Deferred tax liability not recognized on undistributed earnings of foreign subsidiaries	655
Aggregate reduction in income tax expense	1,370	2,620
Impact of reduction in income tax expense on earnings per share (in usd per share)	$0.09	$0.16
Federal [Member]
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Net operating loss carryforwards	39,242
State [Member]
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Net operating loss carryforwards	$57,714
Philippines [Member] | Foreign [Member]
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Income tax rate	5.00%
Costa Rica | Through 2018 [Member] | Foreign [Member]
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Tax exemption rate	100.00%
Costa Rica | Four Years Thereafter [Member] | Foreign [Member]
Significant Change in Unrecognized Tax Benefits is Reasonably Possible [Line Items]
Tax exemption rate	50.00%

ACCUMULATED_OTHER_COMPREHENSIV2

ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Accumulated Other Comprehensive Income (Loss) [Roll Forward]
Foreign Currency Translation Adjustment - Beginning balance	$1,900	$2,798
Unrealized Gain (Loss) on Cash Flow Hedging Instruments - Beginning balance	-2,909	-269
Total - Beginning balance	-1,009	2,529
Foreign currency translation	-653	-898
Reclassification to operations	3,186	1,950
Unrealized gains (losses)	-2,232	-4,590
Foreign Currency Translation Adjustment - Tax (provision) benefit	239
Unrealized Gain (Loss) on Cash Flow Hedging Instruments - Tax (provision) benefit	-356
Total - Tax (provision) benefit	-117
Foreign Currency Translation Adjustment - Ending balance	1,486	1,900
Unrealized Gain (Loss) on Cash Flow Hedging Instruments - Ending balance	-2,311	-2,909
Total - Ending balance	-825	-1,009
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	219,608	206,932
Selling, general and administrative expenses	31,397	28,828
Foreign Exchange Contract [Member] | Accumulated Net Gain (Loss) from Designated or Qualifying Cash Flow Hedges [Member] | Reclassification out of Accumulated Other Comprehensive Income [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cost of services	2,991	1,828
Selling, general and administrative expenses	$195	$122

COMMITMENTS_AND_CONTINGENCIES_1

COMMITMENTS AND CONTINGENCIES (Operating Lease) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]
Rental expense, including equipment rentals	$10,915	$9,691
Minimum Lease Payments
2015	10,283
2016	8,817
2017	8,749
2018	7,120
2019	3,518
Thereafter	307
Total minimum lease payments	$38,794

COMMITMENTS_AND_CONTINGENCIES_2

COMMITMENTS AND CONTINGENCIES (Capital Lease) (Details) (USD $)	Dec. 31, 2014
In Thousands, unless otherwise specified
Commitments and Contingencies Disclosure [Abstract]
2015	$1,252
2016	1,259
2017	1,267
2018	1,275
2019	1,253
Thereafter	408
Total minimum lease payments	6,714
Less amount representing interest	-1,583
Present value of obligations under capital leases	5,131
Less current portion of obligations under capital leases	-794
Obligations under capital leases, excluding current portion	$4,337

SEGMENT_INFORMATION_Textual_De

SEGMENT INFORMATION (Textual) (Details)	12 Months Ended
	Dec. 31, 2014
	facility
United States [Member]
Segment Reporting Information [Line Items]
Number of facilities	9
Canada [Member]
Segment Reporting Information [Line Items]
Number of facilities	1
Philippines [Member]
Segment Reporting Information [Line Items]
Number of facilities	4
Honduras [Member]
Segment Reporting Information [Line Items]
Number of facilities	2

SEGMENT_INFORMATION_Segment_Re

SEGMENT INFORMATION (Segment Reporting) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Segment Reporting Information [Line Items]
Revenue	$250,080	$231,257
Gross profit	30,472	24,325
Depreciation and amortization	10,379	12,527
Capital expenditures	11,661	8,843
Total assets	93,793	89,717
Domestic [Member] | Reportable Geographical Components [Member]
Segment Reporting Information [Line Items]
Revenue	130,574	120,928
Gross profit	12,940	13,291
Depreciation and amortization	5,929	7,340
Capital expenditures	7,825	5,555
Total assets	53,635	76,224
Asia Pacific [Member] | Reportable Geographical Components [Member]
Segment Reporting Information [Line Items]
Revenue	85,785	81,082
Gross profit	15,192	9,974
Depreciation and amortization	3,414	4,193
Capital expenditures	2,718	1,254
Total assets	34,953	10,520
Latin America [Member] | Reportable Geographical Components [Member]
Segment Reporting Information [Line Items]
Revenue	33,721	29,247
Gross profit	2,340	1,060
Depreciation and amortization	1,036	994
Capital expenditures	1,118	2,034
Total assets	$5,205	$2,973

SEGMENT_INFORMATION_Geographic

SEGMENT INFORMATION (Geographical Data) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2014	Dec. 31, 2013
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$250,080	$231,257
Total property, plant and equipment, net	28,180	22,210
United States [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	107,110	95,333
Total property, plant and equipment, net	15,755	12,875
Canada [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	23,464	25,595
Total property, plant and equipment, net	225	96
Philippines [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	85,785	81,082
Total property, plant and equipment, net	10,270	7,050
Latin America [Member]
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	33,721	29,247
Total property, plant and equipment, net	$1,930	$2,189