QUESTION AND ANSWER SECTION Operator: Yes thank you. The question and answer session will be conducted electronically. [Operator Instructions]. And we will take our first question from Jeff Silber with BMO Capital Markets. <Q – Jeffrey Silber>: Thanks, it’s actually Jeff Silber, thanks for taking my question. <A – Robert Bowen>: Hi Jeff. <Q – Jeffrey Silber>: Just want to double check on something, had you given booked sales guidance for the third quarter, and if so, what was it, because you said you were disappointed. I just don’t remember what you were expecting? <A – Robert Bowen>: We, never give, Jeff, any guidance by quarter. But we’ve always said that it is our goal to grow booked sales and revenue in the 20 to 25% range. So, our disappointment is not being in the 20 to 25% growth range. <Q – Jeffrey Silber>: Okay, got it. And then based on your guidance for the year for booked sale, it looks like even at the bottom you’ll have to get at least 25% booked sales growth in the fourth quarter. Why are you confident that you can accelerate that dramatically? <A – Robert Bowen>: There are a number of reasons. One is an 85% increase in our sales pipeline. The carry-over of our largest transaction anticipated for the third quarter has now closed in the fourth. So, it is our view, and given the comparison to last year, that that range is acceptable. We definitely believe it will be stronger; the issue is how strong is it going to be. <Q – Jeffrey Silber>: And then what’s the risk of what just happened this past quarter in terms of delay, it happening in the current quarter as well? <A – Robert Bowen>: We try to bake that in Jeff – that we are anticipating slippage. Because we have one Board meeting in December that’s very typical, of course, that’s the same comparison we are going against in every fourth quarter. So we have tried to – to bake that in, that that we will get some continued shifting, it would be nice if we did not, but we are baking that in. <Q – Jeffrey Silber>: Okay, that’s fair. Just moving on to the service and support level, the gross margins in the quarter were pretty sizable. You explained why, and I understand that. How sustainable do you think that level is? <A – Jane Freeman>: Jeff, its Jane. The third quarter typically has the highest gross margins in service and support because it’s the highest utilization period really for the services team. So we wouldn’t expect to exceed that margin until possibly next year in the third quarter. <Q – Jeffrey Silber>: So maybe you could help me out, in terms of the guidance for the fourth quarter, in terms of net income, what kind of gross margins are you looking for? <A – Jane Freeman>: We don’t provide, those details, but I would say if you are thinking about gross margins that would be something around the average of the first, second and third quarter; that would probably be a good guess. <Q – Jeffrey Silber>: Okay, that’s great. And then in terms of operating expense and again, I know you don’t give guidance by line items, but where should we see that play out relative to the third quarter? <A – Jane Freeman>: It comes down. |