CONCENTRIX CVG (CVG) Inactive 10-K28 Feb 142013 FY Annual reportFinancial data

Company Profile

Document_and_Entity_Informatio

Document and Entity Information Document (USD $)	12 Months Ended
Document and Entity Information Document (USD $)	Dec. 31, 2013	Jan. 31, 2014	Jun. 30, 2013
Document and Entity Information [Abstract]	'	'	'
Entity Registrant Name	'CONVERGYS CORP.	'	'
Entity Central Index Key	'0001062047	'	'
Current Fiscal Year End Date	'--12-31	'	'
Entity Filer Category	'Large Accelerated Filer	'	'
Document Type	'10-K	'	'
Document Period End Date	31-Dec-13	'	'
Document Fiscal Year Focus	'2013	'	'
Document Fiscal Period Focus	'FY	'	'
Amendment Flag	'false	'	'
Entity Common Stock, Shares Outstanding	'	100,777,834	'
Trading symbol	'cvg	'	'
Entity Well-known Seasoned Issuer	'No	'	'
Entity Voluntary Filers	'No	'	'
Entity Current Reporting Status	'Yes	'	'
Entity Public Float	'	'	$1,808,245,231

Consolidated_Statements_Of_Inc

Consolidated Statements Of Income (USD $)	12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013		Dec. 31, 2012		Dec. 31, 2011
Revenues	$2,046.10		$2,005		$1,933.20
Operating Costs and Expenses:	'		'		'
Cost of providing services and products sold	1,335.10	[1]	1,289.50	[1]	1,240.40	[1]
Selling, general and administrative expenses	467.7		477.2		483.8
Research and development costs	8.2		10.8		14
Depreciation	85.5		82.4		76.3
Amortization	5.3		6.3		7.4
Restructuring charges	5.4		11.6		1.2
Asset Impairment Charges	1.5		88.6		0
Total costs and expenses	1,908.70		1,966.40		1,823.10
Operating Income (Loss)	137.4		38.6		110.1
Earnings from Cellular Partnerships, net	0		0		285.2
Other income (expense), net	5.1		4.3		9.8
Interest expense	-11.5		-13.6		-16.1
Income (loss) before income taxes	131		29.3		389
Income tax expense	72.5		1.1		106.5
Income (loss) from continuing operations	58.5		28.2		282.5
Income (loss) from discontinued operations, net of tax	2.4		72.4		52.3
Net Income (Loss)	$60.90		$100.60		$334.80
Basic Earnings (Loss) per share:	'		'		'
Continuing operations	$0.57		$0.25		$2.35
Discontinued operations	$0.02		$0.65		$0.44
Net basic earnings (loss) per share	$0.59		$0.90		$2.79
Diluted Earnings (Loss) per share:	'		'		'
Continuing operations	$0.54		$0.24		$2.30
Discontinued operations	$0.02		$0.62		$0.42
Net diluted earnings (loss) per share	$0.56		$0.86		$2.72
Weighted average common shares outstanding:	'		'		'
Basic	103.3		112.2		120.2
Diluted	109.2		117.1		122.9
Common Stock, Dividends, Per Share, Declared	$0.24		$0.15		$0

[1]	Exclusive of depreciation and amortization, with the exception of amortization of deferred charges.

Consolidated_Statements_of_Com

Consolidated Statements of Comprehensive Income (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Net Income (Loss)	$60.90	$100.60	$334.80
Foreign currency translation adjustments	-1.3	22.3	-3.9
Change related to pension liability, net of tax	26.2	1	-7.3
Unrealized gain (loss) on hedging activities, net of tax	-33.9	12.9	-20.2
Total other comprehensive income (loss)	-9	36.2	-31.4
Total Comprehensive Income (Loss)	$51.90	$136.80	$303.40

Consolidated_Statement_of_Comp

Consolidated Statement of Comprehensive Income Parenthetical (Parentheticals) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Statement of Comprehensive Income Parenthetical [Abstract]	'	'	'
Tax (expense) benefit, pension liability	($17.10)	($0.60)	$6.70
Tax (expense) benefit, unrealized (loss) gain on hedging activities	$21.40	($8.10)	$13

Consolidated_Balance_Sheets

Consolidated Balance Sheets (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Assets	'	'
Cash and cash equivalents	$580.80	$554.70
Short-term Investments	82.9	83.8
Receivables, net of allowances of $5.3 and $5.9	319.8	319.8
Deferred income tax asset	6.2	8.9
Prepaid expenses	25.2	33.2
Other current assets	45.5	65.6
Current assets held-for-sale	0	34.6
Total current assets	1,060.40	1,100.60
Property and equipment, net	246.4	279.2
Goodwill, net	589.4	577.7
Other intangibles, net	20.4	18.9
Deferred income tax asset	8.9	19.2
Other assets	31.2	42.3
Total Assets	1,956.70	2,037.90
Liabilities and Shareholders' Equity	'	'
Debt and capital lease obligations maturing within one year	0.9	0.7
Payables and other current liabilities	291.7	285.8
Total current liabilities	292.6	286.5
Long-term debt and capital lease obligations	60.2	59.9
Deferred Tax Liabilities, Net, Noncurrent	150.8	136.5
Accrued pension liability	73.7	109.2
Other long-term liabilities	89.8	73.9
Total liabilities	667.1	666
Shareholders' Equity	'	'
Preferred shares - without par value, 5.0 authorized; none outstanding	0	0
Common shares - without par value, 500.0 authorized; 188.9 and 187.5 issued, 100.8 and 105.9 outstanding, as of December 31, 2013 and December 31, 2012, respectively	1,139.90	1,133
Treasury Stock - 88.2 shares in 2013 and 81.6 in 2012	-1,445.60	-1,329.20
Retained earnings	1,614.80	1,578.60
Accumulated other comprehensive loss	-19.5	-10.5
Total shareholders' equity	1,289.60	1,371.90
Total Liabilities and Shareholders' Equity	$1,956.70	$2,037.90

Balance_Sheet_Parenthetical_Pa

Balance Sheet Parenthetical (Parentheticals) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Allowance for Doubtful Accounts Receivable, Current	$5.30	$5.90
Preferred Stock, Value, Issued	$0	$0
Preferred Stock, Shares Authorized	5	5
Preferred Stock, Shares Outstanding	0	0
Common Stock, Par or Stated Value Per Share	$0	$0
Common Stock, Shares Authorized	500	500
Common Stock, Shares, Issued	188.9	187.5
Common Stock, Shares, Outstanding	100.8	105.9
Treasury Stock, Shares	88.2	81.6

Consolidated_Statements_Of_Cas

Consolidated Statements Of Cash Flows (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
CASH FLOWS FROM OPERATING ACTIVITIES	'	'	'
Net Income (Loss)	$60.90	$100.60	$334.80
Income (loss) from discontinued operations	2.4	72.4	52.3
Income (loss) from continuing operations	58.5	28.2	282.5
Adjustments to reconcile net income to net cash provided by operating activities:	'	'	'
Depreciation and amortization	90.8	88.7	83.7
Gain on sale of interests in the Cellular Partnerships	0	0	-265
Gain on sale of business	0	0	-7
Asset impairment	1.5	88.6	0
Deferred income tax expense (benefit)	63.9	-4.2	15.5
Earnings from Cellular Partnerships, net	0	0	-20.2
Distributions from Cellular Partnerships	0	0	30.7
Stock compensation expense	13.4	20.2	14.8
Changes in assets and liabilities:	'	'	'
Change in receivables	4.5	-14.1	-27.1
Change in other current assets	10.3	-23.4	5.2
Change in deferred charges, net	1.3	1.4	-6.1
Change in other assets and liabilities	-3.6	-28.2	51.9
Change in payables and other current liabilities	-32.1	-56.5	6.5
Other, net	-0.1	3.2	-4
Net cash provided by operating activities of continuing operations	208.4	103.9	161.4
Net cash used in operating activities of discontinued operations	1.6	9.1	35.2
Net cash provided by operating activities	210	113	196.6
CASH FLOWS FROM INVESTING ACTIVITIES	'	'	'
Capital expenditures	-63.8	-98.4	-74.8
Proceeds from sale of interests in the Cellular Partnerships	0	0	320
Proceeds from disposition of assets	48	0	3.1
Proceeds from disposition of business	0	0	10
Payments to acquire trading securities	0	0	-22.7
Payments to acquire short-term investments	-175.3	-83.3	0
Proceeds from maturity of short-term investments	170.9	19	0
Acquisitions, net of cash acquired	-16.4	0	0
Net cash used in investing activities of continuing operations	-36.6	-162.7	235.6
Net cash provided by (used in) investing activities of discontinued operations	1	425.3	-13.5
Net cash provided by (used in) investing activities	-35.6	262.6	222.1
CASH FLOWS FROM FINANCING ACTIVITIES	'	'	'
Repayments of credit facilities and other debt, net	-5.9	-66.5	-86
Repurchase of common shares	-122.6	-180.8	-96.8
Proceeds from exercise of stock options	2.8	10.9	3
Payments of Dividends	-23.8	-11.2	0
Excess tax benefit from share-based compensation	1.2	5	0
Other, net	0	0	-3.2
Net cash used in financing activities of continuing operations	-148.3	-242.6	-183
Net cash used in financing activities of discontinued operations	0	-0.1	0
Net cash used in financing activities	-148.3	-242.7	-183
Net increase (decrease) in cash and cash equivalents	26.1	132.9	235.7
Cash and cash equivalents at beginning of period	554.7	421.8	186.1
Cash and cash equivalents at end of period	580.8	554.7	421.8
SUPPLEMENTAL CASH FLOW INFORMATION	'	'	'
Cash paid for interest	11.2	13.7	16.7
Income taxes paid, net of refunds	($5.70)	$68.20	$20.60

Consolidated_Statements_of_Sha

Consolidated Statements of Shareholders' Equity (USD $)	Total	Common Stock [Member]	Treasury Stock [Member]	Retained Earnings [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Common Stock [Member]
In Millions	Total	Common Stock [Member]	Treasury Stock [Member]	Retained Earnings [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Common Stock [Member]
Balance at Dec. 31, 2010	$1,184.10	$1,094.50	($1,060.20)	$1,165.10	($15.30)	'
Balance (shares) at Dec. 31, 2010	'	'	'	'	'	184.2
Issuance of common shares (shares)	'	'	'	'	'	0.8
Issuance of common shares	'	'	'	'	'	'
Treasury shares issued for share-based plans, net	3.5	'	7.9	-4.4	'	'
Tax related to share-based arrangements, net of excess tax benefits	-1.9	-1.9	'	'	'	'
Stock option exercises	3	3	'	'	'	'
Repurchase of Common Shares	-96.8	'	-96.8	'	'	'
Net Income (Loss)	334.8	'	'	334.8	'	'
Other comprehensive income	-31.4	'	'	'	-31.4	'
Amortization of stock-based compensation	16.2	16.2	'	'	'	'
Balance at Dec. 31, 2011	1,411.50	1,111.80	-1,149.10	1,495.50	-46.7	'
Balance (shares) at Dec. 31, 2011	'	'	'	'	'	185
Issuance of common shares (shares)	'	'	'	'	'	2.5
Issuance of common shares	'	'	'	'	'	'
Treasury shares issued for share-based plans, net	3.3	'	4.3	-1	'	'
Tax related to share-based arrangements, net of excess tax benefits	-14.6	-14.6	'	'	'	'
Stock option exercises	10.9	10.9	'	'	'	'
Repurchase of Common Shares	-184.4	'	-184.4	'	'	'
Net Income (Loss)	100.6	'	'	100.6	'	'
Other comprehensive income	36.2	'	'	'	36.2	'
Cash dividends declared	-16.5	'	'	-16.5	'	'
Amortization of stock-based compensation	24.9	24.9	'	'	'	'
Balance at Dec. 31, 2012	1,371.90	1,133	-1,329.20	1,578.60	-10.5	'
Balance (shares) at Dec. 31, 2012	'	'	'	'	'	187.5
Issuance of common shares (shares)	'	'	'	'	'	1.4
Treasury shares issued for share-based plans, net	2.7	0.1	2.6	'	'	'
Tax related to share-based arrangements, net of excess tax benefits	-9.4	-9.4	'	'	'	'
Stock option exercises	2.8	2.8	'	'	'	'
Repurchase of Common Shares	-119	'	-119	'	'	'
Net Income (Loss)	60.9	'	'	60.9	'	'
Other comprehensive income	-9	'	'	'	-9	'
Cash dividends declared	-24.7	'	'	-24.7	'	'
Amortization of stock-based compensation	13.4	13.4	'	'	'	'
Balance at Dec. 31, 2013	$1,289.60	$1,139.90	($1,445.60)	$1,614.80	($19.50)	'
Balance (shares) at Dec. 31, 2013	'	'	'	'	'	188.9

Background_And_Basis_Of_Presen

Background And Basis Of Presentation	12 Months Ended
Background And Basis Of Presentation	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Background and Basis of Presentation	'

	Convergys Corporation (the Company or Convergys) is a global leader in customer management, focused on bringing value to its clients through every customer interaction.

	Prior to May 2012, the Company had two reportable segments, Customer Management and Information Management. In March 2012, Convergys signed a definitive agreement to sell the Information Management line of business to NetCracker Technology Corporation (NetCracker), a wholly owned subsidiary of NEC Corporation (NEC) for $449.0 in cash. The sale closed in May 2012, for which the Company received $462.6 in cash proceeds, including working capital adjustments. As a result of the sale of the Information Management business, the operating results related to Information Management have been reflected as discontinued operations. The total gain on the sale of the Information Management business amounted to $99.8 pretax, and $16.2 net of taxes at December 31, 2012. During 2013, the Company recorded an additional gain of $2.4, net of tax, as certain contingencies and tax positions were settled or adjusted. Subsequent to the sale of Information Management, the Company maintained one reportable segment, reflecting the internal financial reporting structure and operating focus of the management team and chief operating decision maker.

	On April 30, 2013, the Company acquired New Zealand-based Datacom's contact center operations with facilities in Kuala Lumpur, Malaysia and Manila, Philippines for $20.0 AUD (approximately $20.0 USD). The acquisition added 15 Asian languages to Convergys' language capabilities and approximately 1,000 employees, working in three Southeast Asia contact centers, to Convergys' global operations. See Note 6.

Accounting_Policies

Accounting Policies	12 Months Ended
Accounting Policies	Dec. 31, 2013
Accounting Policies [Abstract]	'
Significant Accounting Policies [Text Block]	'

	Principles of Consolidation and Basis of Presentation
	The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP) and U.S. Securities and Exchange Commission regulations. The Consolidated Financial Statements include the accounts of the Company’s majority-owned subsidiaries. All material intercompany accounts and transactions are eliminated upon consolidation.

	Reclassification
	Certain balances in prior years have been reclassified to conform to current year presentation.

	Use of Estimates, Risks and Uncertainties
	The preparation of the Consolidated Financial Statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported. These estimates include, but are not limited to, project completion dates, time and cost required to complete projects for purposes of revenue recognition and future revenue, expense and cash flow estimates for purposes of impairment analysis and loss contract evaluation. Actual results could differ from those estimates.

	The Company’s results are affected by economic, political, legislative, regulatory and legal actions. Economic conditions, such as recessionary trends, inflation, interest and monetary exchange rates, and government fiscal policies, can have a significant effect on operations. While the Company maintains reserves for anticipated liabilities and carries various levels of insurance, the Company could be affected by civil, criminal, regulatory or administrative actions, claims or proceedings.

	Foreign Currency Translation
	Assets and liabilities of foreign operations are translated to U.S. dollars at year-end exchange rates. Revenues and expenses are translated at average exchange rates for the year. Translation adjustments are accumulated and reflected as adjustments to other comprehensive (loss) income, a component of Shareholders’ Equity, and included in net earnings only upon sale or liquidation of the underlying foreign subsidiary. Gains or losses resulting from foreign exchange transactions related to balance sheet positions are recorded in the Consolidated Statements of Income within Other income, net.

	Revenue Recognition
	Revenues mostly consist of fees generated from outsourced services provided to the Company’s clients. Approximately 91% of the Company's revenues are derived from agent-related services. The Company typically recognizes these revenues as services are performed based on staffing hours or the number of contacts handled by service agents using contractual rates. The remaining revenues are derived from the sale of premise-based and hosted automated self-care and technology solutions and provision of professional services. Revenues from the sale of these solutions and provision of services are typically recognized as services are provided over the duration of the contract using contractual rates.

	Revenues are recognized only when the services are performed, there is evidence of an arrangement, the Company determines that the fee is fixed and determinable and collection of the fee included in the arrangement is considered probable. When determining whether the fee is considered fixed and determinable and collection is probable, the Company considers a number of factors including the creditworthiness of the client and the contractual payment terms. If a client is not considered creditworthy, all revenue under arrangements with that client is recognized upon receipt of cash. If payment terms extend beyond what is considered customary or standard in the related industry and geographic location, the related fees are considered extended and deferred until they become due and payable.

	The Company considers the criteria established primarily by Accounting Standards Codification (ASC) Topic 605-45, “Principal Agent Considerations,” (ASC 605-45) in determining whether revenue should be recognized on a gross versus a net basis. Factors considered in determining if gross or net basis recognition is appropriate include whether the Company is primarily responsible to the client for the services, has discretion on vendor selection, or bears credit risk. The Company provides certain services to clients using third-party vendors. Typically, the costs incurred with third-party vendors related to these services are passed through to the clients. In consideration of the above mentioned criteria, total payments the Company receives from clients related to these services are recorded as revenue and payments the Company makes to third-party vendors are recorded as cost of providing services and products sold.

	The Company sometimes earns supplemental revenues depending on the satisfaction of certain service levels or achievement of certain performance measurement targets. The supplemental revenues are recognized only after required measurement targets are met.

	The Company recognizes revenues from transition services provided to the buyer of the Information Management business as such services are performed.

	Stock-Based Compensation
	The Company accounts for stock-based payment transactions in which the Company receives employee services in exchange for equity instruments of the Company. Stock-based compensation cost for restricted stock awards and restricted stock units and performance restricted stock units is measured based on the closing fair market value of the Company's common stock on the date of grant. Stock-based compensation cost for stock options is estimated at the grant date based on each option's fair-value as calculated by the Black-Scholes option-pricing model. The Company recognizes stock-based compensation cost as expense for awards other than its performance-based restricted stock units ratably on a straight-line basis over the requisite service period. The Company recognizes stock-based compensation cost associated with its performance based restricted stock units over the requisite service period if it is probable that the performance conditions will be satisfied. The Company will recognize a benefit from stock-based compensation in equity if an incremental tax benefit is realized by following the ordering provisions of the tax law. Tax benefits related to stock compensation expense are reported as financing cash flow and tax expenses are reported as operating cash flow. Further, the Company applies an estimated forfeiture rate to unvested awards when computing the stock compensation-related expenses.

	Income Taxes
	The provision for income taxes includes taxes paid, currently payable or receivable, and those deferred. Under U.S. GAAP, the Company recognizes deferred tax assets and liabilities based on the differences between the financial statement and tax basis of assets and liabilities using enacted tax rates in effect for the year in which the differences are expected to be settled or realized.

	The Company regularly reviews its deferred tax assets for recoverability and establishes a valuation allowance if it is more likely than not that some portion or all of a deferred tax asset will not be realized. The determination as to whether a deferred tax asset will be realized is made on a jurisdictional basis and is based on the evaluation of positive and negative evidence. This evidence includes historical pre-tax and taxable income, projected future taxable income, the expected timing of the reversal of existing temporary differences and the implementation of tax planning strategies. Projected future taxable income is based on expected results and assumptions as to the jurisdiction in which the income will be earned. The expected timing of the reversals of existing temporary differences is based on current tax law and the Company’s tax methods of accounting.

	The Company also reviews its tax activities and evaluates uncertain tax positions using a two-step approach. The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is to measure the tax benefit, which is the largest amount that is more than 50% likely of being realized upon ultimate settlement. The Company’s policy is to recognize interest and penalties accrued on unrecognized tax benefits as part of income tax expense.

	Other Comprehensive Income (Loss)
	Components of other comprehensive (loss) income include currency translation adjustments, changes related to pension liabilities, net of tax, and unrealized (losses) gains on hedging activities, net of tax. Foreign currency translation adjustments generally are not adjusted for income taxes as they relate to indefinite investments in non-U.S. operations. Accumulated other comprehensive (loss) income also includes, net of tax, actuarial gains or losses, prior service costs or credits and transition assets and obligations that are not recognized currently as components of net periodic pension cost.

	Concentration of Credit Risk
	In the normal course of business, the Company is exposed to credit risk. The principal concentrations of credit risk are cash and cash equivalents, short-term investments, accounts receivable and derivative instruments. The Company regularly monitors credit risk exposures and takes steps to mitigate the likelihood of these exposures resulting in a loss. Historically, credit losses on accounts receivable have not been material because of the large concentration of revenues with a small number of large, established companies. The Company does not require collateral or other security to support accounts receivable. The Company evaluates the creditworthiness of its clients in conjunction with its revenue recognition processes, as discussed above, as well as through its ongoing collectability assessment processes for accounts receivable. The Company maintains an allowance for doubtful accounts receivable based upon factors surrounding the credit risk of specific clients, historical trends and other information. The Company limits its counterparty credit risk exposures by entering into derivative contracts with financial institutions that are investment grade rated.

	Cash and Cash Equivalents
	Cash and cash equivalents consist of cash on hand and short-term, highly liquid investments with original maturities of three months or less.

	Receivables and Allowance for Doubtful Accounts
	Trade receivables are comprised primarily of amounts owed to the Company by clients and are presented net of an allowance for doubtful accounts of $5.3 and $5.9 at December 31, 2013 and 2012, respectively. Contracts with individual clients determine when receivables are due, generally within 30-60 days, and whether interest is accrued on late payments.

	The allowance for doubtful accounts is the Company’s best estimate of the amount of probable credit losses in the Company’s existing accounts receivable. The Company regularly reviews the adequacy of its allowance for doubtful accounts. The Company determines the allowance based on historical write-off experience and current economic conditions and also considers factors such as customer credit, past transaction history with the customer and changes in customer payment terms when determining whether the collection of a receivable is reasonably assured. Account balances are charged off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote.

	Property and Equipment
	Property and equipment are stated at cost. Depreciation is based on the straight-line method over the estimated useful lives of the assets. Buildings are generally depreciated over a 30-year life, software over a three- to eight-year life and equipment generally over a three-to-five-year life. Leasehold improvements are depreciated over the shorter of their estimated useful life or the remaining term of the associated lease.

	The Company reviews property and equipment asset groups for impairment whenever events or changes in circumstances indicate the carrying amount of an asset may not be recoverable. The Company monitors these changes and events on at least a quarterly basis. Examples of events or changes in circumstances could include, but are not limited to, a prolonged economic downturn, current period operating or cash flow losses combined with a history of losses or a forecast of continuing losses associated with the use of an asset group, or a current expectation that an asset group will be sold or disposed of before the end of its previously estimated useful life. Recoverability is based upon projections of anticipated future undiscounted cash flows associated with the use and eventual disposal of the property and equipment asset groups, as well as specific appraisals in certain instances. Reviews occur at the lowest level for which identifiable cash flows are largely independent of cash flows associated with other property and equipment asset groups. If the future undiscounted cash flows result in a value that is less than the carrying value, then the long-lived asset is considered impaired and a loss is recognized based on the amount by which the carrying amount exceeds the estimated fair value. Various factors that the Company uses in determining the impact of these assessments include the expected useful lives of long-lived assets and our ability to realize any undiscounted cash flows in excess of the carrying amounts of such asset groups, and are affected primarily by changes in the expected use of the assets, changes in technology or development of alternative assets, changes in economic conditions, changes in operating performance and changes in expected future cash flows. Because judgment is involved in determining the fair value of property and equipment asset groups, there is risk that the carrying value of these assets may require adjustment in future periods.

	Software Development Costs
	Research and development expenditures are charged to expense as incurred. The development costs of software to be marketed are charged to expense until technological feasibility is established and capitalized thereafter, subject to assessment of realizability. Amortization of the capitalized amounts is computed using the greater of the sales ratio method or the straight-line method over a life of five years or less. The Company did not capitalize any software development costs during the periods reported.

	Internal Use Software
	The Company capitalizes certain expenditures for software that is purchased or internally developed for use in the business. During 2013, 2012, and 2011, internally developed software amounts capitalized were $1.0, $6.8 and $3.8, respectively. Amortization of internal use software begins when the software is ready for service and continues on the straight-line method over the estimated useful life.

	Goodwill and Other Intangibles
	As discussed more fully in Note 6, goodwill is reviewed at the reporting unit level for impairment as of October 1 each year and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable.

As a result of the adoption of Accounting Standards Update (ASU) No. 2011-08 "Testing goodwill for impairment," effective January 1, 2012, we first assess a range of qualitative factors including, but not limited to, macroeconomic conditions, industry conditions, the competitive environment, changes in the market for our products and services, regulatory and political developments, entity specific factors such as strategies and financial performance, when evaluating potential for impairment of goodwill. If, after completing such assessment, it is determined more likely than not that the fair value of a reporting unit is less than its carrying value, we proceed to a two-step impairment test.

The first step compares the fair value of a reporting unit with its carrying amount, including the goodwill allocated to each reporting unit (Step 1). If the fair value of the reporting unit is in excess of the carrying value, the related goodwill is considered not to be impaired and no further analysis is necessary. If the carrying amount of the reporting unit exceeds the fair value, there is an indication of potential impairment and a second step of testing is performed to measure the amount of the impairment, if any, for that reporting unit.

When required, the second step compares the implied fair value of the reporting unit goodwill with the carrying amount of the reporting unit goodwill. The implied fair value of goodwill is determined in the same manner as the amount of goodwill recognized in a business combination, which is the excess of the fair value of the reporting unit determined in step one over the fair value of the net assets and identifiable intangibles as if the reporting unit were being acquired. Any excess of the carrying value of the reporting unit goodwill over the implied fair value of the reporting unit goodwill will be recorded as an impairment loss. An impairment charge recognized cannot exceed the amount of goodwill allocated to a reporting unit and cannot be reversed subsequently even if the fair value of the reporting unit recovers.

Fair value of the reporting unit is determined using a combination of the market approach and the income approach. Under the market approach, fair value is based on revenue and earnings multiples for guideline public companies in the reporting unit's peer group. The market approach requires significant judgment regarding the selection of guideline companies. Under the income approach, value is dependent on the present value of net cash flows to be derived from the ownership. The income approach requires significant judgment including estimates about future cash flows and discount rates. A combination of methodologies is used and weighted appropriately for reporting units with significant adverse changes in business climate.

Other intangibles, primarily customer relationship assets and trademarks, are amortized over a straight-line basis with estimated useful lives ranging from four to twelve years and are evaluated periodically if events or circumstances indicate a possible inability to recover their carrying amounts.

Postemployment Benefits
The funded status of the Company’s pension and other postretirement benefit plans is recognized in the Consolidated Balance Sheets. The funded status is measured as the difference between the fair value of plan assets and the benefit obligation at December 31, the measurement date. For defined benefit pension plans, the benefit obligation is the projected benefit obligation (PBO) and for the other postretirement benefit plans the benefit obligation is the accumulated postretirement benefit obligation (APBO). The PBO represents the actuarial present value of benefits expected to be paid upon retirement. For active plans, the present value reflects estimated future compensation levels. The APBO represents the actuarial present value of postretirement benefits attributed to employee services already rendered. The fair value of plan assets represents the current market value of assets held by an irrevocable trust fund for the sole benefit of participants. The measurement of the benefit obligation is based on the Company’s estimates and actuarial valuations. These valuations reflect the terms of the plans and use participant-specific information such as compensation, age and years of service, as well as certain key assumptions that require significant judgment, including, but not limited to, estimates of discount rates, expected return on plan assets, rate of compensation increases, interest crediting rates and mortality rates. For additional information regarding plan assumptions and the current financial position of the pension and other postretirement plans, see Note 9.

The Company provides severance benefits to certain employees. The Company accrues the benefits when it becomes probable that such benefits will be paid and when sufficient information exists to make reasonable estimates of the amounts to be paid.

Government Grants
From time to time, the Company receives grants from local or state governments as an incentive to locate or retain operations in their jurisdictions. Depending on the arrangement, the grants are either received up-front or at the time the Company achieves the milestones set forth in the grant. The Company’s policy is to record the grant funds received as deferred credit and to amortize the deferred credit as a reduction of cost of providing services and products sold or selling, general and administrative expense as the milestones are met over the term of the grant. The terms of the grants generally range from one to fifteen years.

Derivative Instruments
The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates. The Company currently uses only cash flow hedges. These instruments are hedges of forecasted transactions or of the variability of cash flows to be received or paid related to a recognized asset or liability. The Company generally enters into forward exchange contracts expiring within 36 months as hedges of anticipated cash flows denominated in foreign currencies. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. In using derivative financial instruments to hedge exposures to changes in exchange rates, the Company exposes itself to counterparty credit risk.

All derivatives, including foreign currency exchange contracts, are recognized in the Consolidated Balance Sheets at fair value. Fair values for the Company’s derivative financial instruments are based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current assumptions. On the date the derivative contract is entered into, the Company determines whether the derivative contract qualifies for designation as a hedge. For derivatives that are designated as hedges, the Company further designates the hedge as either a fair value or cash flow hedge; all currently existing hedges have been designated as cash flow hedges. Changes in the fair value of derivatives that are highly effective and designated as fair value hedges would be recorded in the Consolidated Statements of Income along with the loss or gain on the hedged asset or liability. Changes in the fair value of derivatives that are highly effective and designated as cash flow hedges are reported as a component of Other Comprehensive (Loss) Income and reclassified into earnings in the same line-item associated with the forecasted transaction and in the same periods during which the hedged transaction impacts earnings. The Company formally documents all relationships between hedging instruments and hedged items, as well as its risk management objective and strategy for undertaking various hedging activities. This process includes linking all derivatives that are designated as fair value or cash flow hedges to specific assets and liabilities on the balance sheet or to forecasted transactions, respectively. The Company also formally assesses, both at the hedge’s inception and on an ongoing basis, whether the derivatives that are used in hedging transactions are highly effective in offsetting changes in fair value or cash flows of hedged items. When it is determined that a derivative is not highly effective as a hedge or that it has ceased to be a highly effective hedge, the Company discontinues hedge accounting prospectively.

The Company also periodically enters into forward exchange contracts and options that are not designated as hedges. The purpose of the majority of these derivative instruments is to protect the Company against foreign currency exposure pertaining to receivables, payables and intercompany transactions that are denominated in currencies different from the functional currencies of the Company or the respective subsidiaries. The Company records changes in the fair value of these derivative instruments in the Consolidated Statements of Income within Other income, net.

Investments
Management determines the appropriate classification of securities at the time of purchase and re-evaluates such designation as of each balance sheet date. Currently all investment securities are classified as trading, and are reported within short-term investments in the Consolidated Balance Sheets. Trading securities are carried at fair value, with gains and losses, both realized and unrealized, reported in Other income, net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading is included in Other income, net.

Fair Value Measurements
The Company applies fair value accounting for all financial assets and liabilities and non-financial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis. The Company defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, the Company considers the principal or most advantageous market in which the Company would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk.

New Accounting Pronouncements
In February 2013, the FASB issued ASU 2013-02, "Comprehensive Income (Topic 220): Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income." The standard requires an entity to present (either on the face of the statement where net income is presented or in the notes) the effects on the line items of net income of significant amounts reclassified out of accumulated other comprehensive income if the item reclassified is required under U.S. GAAP to be reclassified to net income in its entirety in the same reporting period. For reclassification items not required under U.S. GAAP to be reclassified directly to net income in their entirety in the same reporting period, an entity is required to cross-reference to other disclosures currently required under U.S. GAAP that provide additional detail about those amounts. ASU 2013-02 applies to all public and private companies that report items of other comprehensive income. ASU 2013-02 was effective for reporting periods beginning after December 15, 2012, with prospective adoption required. The Company adopted ASU 2013-02 effective January 1, 2013. See Note 15.

In July 2012, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2012-02, "Intangibles - Goodwill and Other: Testing Indefinite-Lived Intangible Assets for Impairment." The standard is intended to reduce the cost and complexity of testing indefinite-lived intangible assets other than goodwill for impairment by providing entities with an option to perform a qualitative assessment to determine whether further impairment testing is necessary. The approach is similar to the guidance in ASU 2011-08 finalized in 2011 for goodwill impairment testing. ASU 2012-02 was effective for annual and interim impairment tests performed for fiscal years beginning after September 15, 2012. The Company adopted ASU 2012-02 effective January 1, 2013, which did not have a material effect on the consolidated financial statements.

In September 2011, the FASB, issued ASU No. 2011-08, "Intangibles - Goodwill and Other: Testing Goodwill for Impairment" (ASU 2011-08). This ASU simplifies the goodwill impairment assessment by permitting a company to make a qualitative assessment of whether it is more likely than not that a reporting unit's fair value is less than its carrying amount before applying the two-step goodwill impairment test. If the conclusion is that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, the company would be required to conduct the current two-step goodwill impairment test. Otherwise, it would not need to apply the two-step test. ASU 2011-08 was effective for annual and interim goodwill impairment tests performed for fiscal years beginning after December 15, 2011. The Company adopted ASU 2011-08 for its goodwill impairment test as of January 1, 2012, which did not have a material effect on the consolidated financial statements.

In May 2011, the FASB issued 2011-04, "Fair Value Measurement (Topic 820): Amendments to Achieve Common Fair Value Measurement and Disclosure Requirements in U.S. GAAP and IFRS" (ASU 2011-04). The adoption of ASU 2011-04 conforms the meaning of fair value between U.S. GAPP and International Financial Reporting Standards (IFRS) and improves consistency of disclosures relating to fair value. This ASU requires a reporting entity to provide quantitative information about the significant unobservable inputs used in the fair value measurements categorized within Level 3 of the fair value hierarchy. The amendments in this update were effective for annual periods beginning after December 31, 2011. The Company adopted ASU 2011-04 as of January 1, 2012, which did not have a material effect on the consolidated financial statements.

Divestitures

Divestitures	12 Months Ended
	Dec. 31, 2013
Discontinued Operations and Disposal Groups [Abstract]	'
Divestitures	'

	Information Management
	On May 16, 2012, the Company completed the sale of its Information Management line of business to NEC Corporation for $449.0 in cash. The Company recorded a gain of $99.8 pretax and $16.2, net of taxes in 2012. The sale of Information Management was a taxable transaction that resulted in $83.6 being recorded for the combined federal, state and foreign income tax obligations in 2012. The high effective tax rate is primarily due to a lower basis in net assets, including goodwill, for tax purposes compared to their book basis. The gain on sale included the elimination of $201.7 of goodwill and intangible assets. During 2013, the Company recorded an additional gain of $2.4, net of tax, as certain contingencies and tax positions were settled or adjusted.

	The results of Information Management have been classified as discontinued operations for all periods presented. Certain costs previously allocated to the Information Management segment that do not qualify for discontinued operations accounting treatment are now reported as costs from continuing operations. Through the close of this transaction, these costs were $8.8 and $23.6 for 2012 and 2011, respectively. The Company has taken action to reduce these costs and the transition services revenue from services provided to the buyer subsequent to completion of the sale substantially offset the remainder of these costs. During 2013, the Company earned $17.1 in revenue under these transition services agreements, compared to $13.8 as of December 31, 2012. While the transition services agreements vary in duration up to 24 months from the date of sale depending upon the type of service provided, the Company expects to substantially eliminate the underlying costs as the transition services are completed.

	Summarized operating results of the Information Management business are as follows:



		Year Ended December 31,
		2013			2012		2011
	Revenue	$	—		$	128.8	$	328.8

	Income before tax - Information Management operations (1)	—			23.7		58.2

	(Loss) gain on disposition (2)	(6.4		)	99.8		—

	(Loss) income before income taxes	(6.4		)	123.5		58.2

	Income tax (benefit) expense:
	Expense related to Information Management operations	—			7.9		12.4

	(Benefit) expense related to gain on disposition	(8.8		)	83.6		—

	Income from discontinued operations, net of tax	$	2.4		$	32	$	45.8


	(1) Excludes costs previously allocated to Information Management that did not meet the criteria for presentation within discontinued operations of $8.8 and $23.6 for 2012 and 2011, respectively.

	(2) Includes $22.8 of transaction costs related to the sale for 2012.

	Finance and Accounting outsourcing line of business (F&A)
	In January 2011, the Company completed the sale of F&A for approximately $10.0. The gain on the sale amounted to $7.0 before tax, recorded within Other income, net in the Consolidated Statements of Income, and $4.3 after tax in 2011. The gain on the sale included the elimination of $2.6 of goodwill and other intangible assets. The results of operations of F&A and the sale of F&A are not material to the Company's results of operations or financial condition and, therefore, are not reflected as discontinued operations for the periods presented.

	HR Management
	In June 2010, the Company substantially completed the sale of the HR Management line of business to NorthgateArinso, the Human Resource division of Northgate Information Solutions Limited, for approximately $93.0. As a result of the sale, the operating results related to HR Management have been reflected as discontinued operations. During 2012, the Company recorded a tax benefit of $40.4, as certain contingencies and tax positions were settled or adjusted. During 2011, the Company recorded a $6.5, reduction to the tax on gain.

Earnings_Loss_Per_Share_and_Sh

Earnings (Loss) Per Share and Shareholders' Equity	12 Months Ended
	Dec. 31, 2013
Earnings Per Share [Abstract]	'
Earnings (Loss) Per Share and Shareholder's Equity	'

	Earnings per Share
	The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:



				Continuing					Discontinued					Total
				Operations					Operations
	Shares (in Millions)	Shares		Net		Per			Net		Per			Per
				Income		Share			Income		Share			Share
						Amount					Amount			Amount
	2013:00:00
	Basic EPS	103.3		$	58.5	$	0.57		$	2.4	$	0.02		$	0.59

	Effect of dilutive securities:
	Stock-based compensation arrangements	1.2		—		(0.01		)	—		—			(0.01		)

	Convertible Debt	4.7		—		(0.02		)	—		—			(0.02		)

	Diluted EPS	109.2		$	58.5	$	0.54		$	2.4	$	0.02		$	0.56

	2012:00:00
	Basic EPS	112.2		$	28.2	$	0.25		$	72.4	$	0.65		$	0.9

	Effect of dilutive securities:
	Stock-based compensation arrangements	2.1		—		—			—		(0.01		)	(0.01		)

	Convertible Debt	2.8		—		(0.01		)	—		(0.02		)	(0.03		)

	Diluted EPS	117.1		$	28.2	$	0.24		$	72.4	$	0.62		$	0.86

	2011:00:00
	Basic EPS	120.2		$	282.5	$	2.35		$	52.3	$	0.44		$	2.79

	Effect of dilutive securities:
	Stock-based compensation arrangements	2.1		—		(0.05		)	—		(0.02		)	(0.07		)

	Convertible Debt	0.6		—		—			—		—			—

	Diluted EPS	122.9		$	282.5	$	2.3		$	52.3	$	0.42		$	2.72


	The diluted EPS calculation excludes the effect of 0.6, 1.0 and 3.7 of outstanding stock options for 2013, 2012 and 2011, respectively, because they are anti-dilutive. The calculation also excludes 0.3 performance-based restricted stock units granted in 2013 as performance criteria have not yet been fully defined.

	As described more fully in Note 7, the Company issued approximately $125.0 aggregate principal amount of 5.75% Junior Subordinated Convertible Debentures due 2029 (2029 Convertible Debentures) in 2009. The 2029 Convertible Debentures were initially convertible, subject to certain conditions, into shares of the Company's common stock at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares per one thousand in principal amount of debentures. The conversion rate will be subject to adjustments for certain events outlined in the indenture governing the Debentures (the Indenture), including payment of dividends. As of December 31, 2013, the implied conversion rate for the Convertible Debentures was $11.80 per share, or eighty-four and seventy-one hundredths shares per one thousand in principal amount of debentures. There were 4.7, 2.8 and 0.6 dilutive shares related to the 2029 Convertible Debentures for 2013, 2012 and 2011, respectively.

	Shareholders’ Equity
	The Company repurchased 6.7 shares of its common stock during the year ended December 31, 2013 at an average price of $17.64 per share for a total of $119.0. Below is a summary of the Company’s share repurchases during 2013, 2012 and 2011:



	2013	6.7	$	119

	2012	12.3	$	184.4

	2011	7.7	$	96.8


	At December 31, 2013, the Company has the authority to repurchase an additional $133.3 of outstanding common shares pursuant to current authorizations. This is reflective of approval by the Company's Board of Directors in February 2013 to increase the remaining authorized share repurchases to $250.0 in the aggregate. The timing and terms of any future transactions will depend on a number of considerations including market conditions and our liquidity and limits that may be applicable under the covenants in our credit agreement.

	Preferred Shares
	The Company is authorized to issue up to 5.0 preferred shares, of which 4.0 would have voting rights. At December 31, 2013 and 2012, there were no preferred shares outstanding.

Dividends
During 2012 and 2013, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:



Announcement Date	Record Date	Dividend Amount	Payment Date
May 8, 2012	June 22, 2012	$0.05	July 6, 2012
July 26, 2012	September 21, 2012	$0.05	October 5, 2012
October 23, 2012	December 21, 2012	$0.05	January 4, 2013
February 7, 2013	March 22, 2013	$0.06	April 5, 2013
April 30, 2013	June 21, 2013	$0.06	July 5, 2013
July 30, 2013	September 20, 2013	$0.06	October 4, 2013
November 6, 2013	December 27, 2013	$0.06	January 10, 2014

On February 5, 2014, the Company announced that its Board of Directors declared a quarterly cash dividend of $0.06 per common share to be paid on April 4, 2014 to shareholders of record as of March 21, 2014.

The Board expects that future cash dividends will be paid on a quarterly basis. However, any decision to pay future cash dividends will be subject to Board approval, and will depend on the Company's future earnings, cash flow, financial condition, financial covenants and other relevant factors.

Investment_In_Cellular_Partner

Investment In Cellular Partnership	12 Months Ended
	Dec. 31, 2013
Equity Method Investments and Joint Ventures [Abstract]	'
Investment In Cellular Partnership	'

	On July 1, 2011, the Company completed the sale of its 33.8% limited partnership interest in the Cincinnati SMSA Limited Partnership and its 45.0% limited partnership interest in the Cincinnati SMSA Tower Holdings LLC (collectively referred to as the Cellular Partnerships) to AT&T. AT&T is the general and a limited partner of both Cincinnati SMSA Limited Partnership and Cincinnati SMSA Tower Holdings LLC with partnership interests prior to Convergys' sale of its interests of approximately 66.0% and 53.0%, respectively. The Company received approximately $320.0 in cash proceeds upon closing. The Company's interests in the Cellular Partnerships did not qualify as discontinued operations; therefore, the gain has been reported within income from continuing operations and no reclassification of prior results is required. The gain on sale of its interests in the Cellular Partnerships was $265.0, or $171.8 net of tax. Prior to the sale, the Company accounted for its interest in the Cellular Partnerships under the equity method of accounting.

	Since the Cellular Partnerships were organized as limited partnerships, the partners are responsible for income taxes applicable to their share of taxable income generated by the Cellular Partnerships. The net income of the Cincinnati SMSA Limited Partnership reflected in the following table does not include any provision for income taxes incurred by the partners.



		Year Ended December 31,
		2013		2012		2011
	Revenues	$	—	$	—	$	359.8

	Income from operations	—		—		61.2

	Net income	—		—		60.8



	The Company’s equity in earnings of equity method investees for the three years ended December 31, 2013, 2012 and 2011, respectively, is as follows:



		Year Ended December 31,
		2013		2012		2011
	Convergys’ equity in earnings of Cincinnati SMSA Limited Partnership	$	—	$	—	$	20.5

	Convergys’ equity in earnings of Cincinnati SMSA Tower Holdings LLC	—		—		0.9

	Transaction costs related to the sale of Convergys' interests in Cellular Partnerships	—		—		(1.2		)

	Gain on sale of Convergys' interests in Cellular Partnerships	—		—		265

	Total earnings and gain from Cellular Partnerships, net	$	—	$	—	$	285.2

Goodwill_and_Other_Intangible_

Goodwill and Other Intangible Assets and Long-Lived Assets	12 Months Ended
	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'
Goodwill And Other Intangible Assets and Long-Lived Assets	'
	Acquisition of Datacom
	On April 30, 2013, the Company acquired the business process outsourcing operations of New Zealand-based Datacom, including contact centers in Kuala Lumpur, Malaysia and Manila, Philippines. The purchase price of $20.0 AUD (approximately $20.0USD) included $15.0 of cash paid at closing and assumptions of $5.3 of debt obligations which were immediately paid by the Company, as well as working capital adjustments that were finalized during 2013. In connection with the acquisition, the Company recognized $12.2 of goodwill and $7.0 of customer relationship intangible asset. The customer relationship intangible asset is being amortized over an estimated economic useful life of 8 years. The determination of the useful life was based upon consideration of market participant and transaction specific factors. The Company included various industry studies, historical acquisition experience, economic factors, future cash flows of the combined company and the relative stability of the acquired customer base. The acquired goodwill is not expected to be deductible for tax purposes. The intangible assets fall within Level 3 of the fair value hierarchy under U.S. GAAP.

	Goodwill
	The Company tests goodwill for impairment annually as of October 1 and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable. Goodwill impairment testing is performed at the reporting unit level, one level below the business segment. The Company's reporting units are Customer Management - Agent Services and Customer Management - Customer Interaction Technology (CIT).

	Completion of the sale of the Information Management business qualified as a triggering event for an interim assessment of goodwill impairment during the second quarter of 2012 for the Company's Information Management and CIT reporting units. Based upon the purchase price for the Information Management business, the triggering event did not indicate an impairment of the Information Management reporting unit.

	The sale of the Information Management business impacted the sale of certain products developed by the CIT reporting unit and co-marketed by CIT and the Information Management business. Due in part to this transition, the fair value of the CIT reporting unit was determined to be less than its carrying value. The conclusion of step two of the impairment analysis resulted in the impairment of the entire $46.0 goodwill balance of this reporting unit. The Company, therefore, recorded a $46.0 ($44.4 net of tax) goodwill impairment charge, included within the asset impairment changes and other caption in the accompanying Consolidated Statements of Income during 2012. Fair value was determined based on discounted cash flow analysis which contains significant unobservable inputs that fell within Level 3 of the fair value hierarchy under U.S. GAAP.

	The most recent annual impairment test performed as of October 1, 2013, indicated that the fair value of the Customer Management - Agent Services reporting unit was substantially in excess of its carrying values. Despite that excess, however, impairment charges could still be required if a divestiture decision were made or other significant economic events occurred with respect to the reporting unit. Subsequent to our October 1, 2013 annual impairment test, no indications of an impairment were identified.

	Below is a progression of goodwill for 2013 and 2012:



	Balance at December 31, 2011	$	621.5

	Impairment	(46.0		)
	Foreign currency and other	2.2

	Balance at December 31, 2012	$	577.7

	Acquisitions	12.2

	Foreign currency and other	(0.5		)
	Balance at December 31, 2013	$	589.4


	Other Intangible Assets
	The Company’s other intangible assets, primarily acquired through business combinations, are evaluated periodically if events or circumstances indicate a possible inability to recover their carrying amounts. No impairment charges were recognized in any period presented. As of December 31, 2013 and 2012, the Company’s other intangible assets consisted of the following:



	2013	Gross			Accumulated			Net
		Carrying			Amortization
		Amount
	Software (classified with Property & Equipment)	$	41.3		$	(31.0	)	$	10.3

	Trademarks	10			(10.0		)	—

	Customer relationships and other intangibles	126.3			(105.9		)	20.4

	Total	$	177.6		$	(146.9	)	$	30.7

	2012
	Software (classified with Property & Equipment)	$	41.3		$	(26.5	)	$	14.8

	Trademarks	10			(10.0		)	—

	Customer relationships and other intangibles	119.5			(100.6		)	18.9

	Total	$	170.8		$	(137.1	)	$	33.7


	The intangible assets are being amortized using the following amortizable lives: 5 to 8 years for software and 7 to 12 years for customer relationships and other intangibles. The remaining weighted average depreciation period for software is 2.7 years. The remaining weighted average amortization period for customer relationships and other intangibles is 6.5 years. Amortization of software is included within depreciation expense as the underlying assets are classified within property and equipment.

	Amortization expense for intangibles was $5.3 and $6.3 for the years ended December 31, 2013 and 2012, respectively and the related estimated expense for the five subsequent fiscal years is as follows:



	For the year ended 2014	$	4

For the year ended 2015	3

For the year ended 2016	3

For the year ended 2017	3

For the year ended 2018	3

Thereafter	5


Long-Lived Assets
The Company evaluates its property and equipment when events or circumstances indicate a possible inability to recover their carrying amounts. During 2012, the Company committed to a plan to sell its Corporate office facilities in Cincinnati, Ohio. The facility met the "Held-for-Sale" criteria set forth in U.S. GAAP; the book value was adjusted to its fair value less costs to sell, resulting in an impairment charge of $42.6 ($27.0 after tax) recorded during the second quarter of 2012. During 2013, the Company committed to sell an additional facility in Dallas, Texas which also resulted in "Held-for-Sale" classification. During 2013, the Company recognized a net impairment loss of $1.5 to adjust both facilities to fair value less costs to sell at the date of sale to a third-party buyer. The Company measured assets held-for-sale at the lower of net book value or fair value less cost to sell. Fair value and cost to sell estimates were based on corroborative market data, which is a Level 2 input of the fair value hierarchy under U.S. GAAP. The Company completed the sale of these facilities in July 2013 resulting in cash collections of $47.6.

Debt

Debt	12 Months Ended
	Dec. 31, 2013
Long-term Debt and Capital Lease Obligations [Abstract]	'
Debt	'
	Debt and capital lease obligations consists of the following:



		At December 31,
		2013			2012
	Revolving credit facility	$	—		$	—

	2029 Convertible Debentures	59.5			58.4

	Capital Lease Obligations	1.6			2.2

	Accounts Receivable Securitization	—			—

	Total debt	61.1			60.6

	Less current maturities	0.9			0.7

	Long-term debt	$	60.2		$	59.9

	Weighted average effective interest rates:
	2029 Convertible Debentures	6.6		%	6.5		%

	Revolving Credit Facility
	On March 11, 2011, the Company entered into a $300 Four-Year Competitive Advance and Revolving Credit Facility Agreement (the 2011 Credit Facility). The 2011 Credit Facility replaced the Company's $400 Five-Year Competitive Advance and Revolving Credit Facility (the Prior Credit Facility), dated as of October 20, 2006 and as amended subsequently, among Convergys and a group of financial institutions. In connection with Convergys' entry into the 2011 Credit Facility, Convergys terminated the Prior Credit Facility.

	Convergys has two borrowing options available under the 2011 Credit Facility: (i) a competitive advance option which will be provided on an uncommitted competitive advance basis through an auction mechanism and (ii) a revolving credit option which will be provided on a committed basis. Under each option, amounts borrowed and repaid may be re-borrowed subject to availability. The 2011 Credit Facility includes certain restrictive covenants including maintenance of interest coverage and debt-to-EBITDA ratios (as defined in the 2011 Credit Facility). The Company’s interest coverage ratio cannot be less than 4.00 to 1.00 as determined on a rolling four quarter basis. The Company’s debt-to-EBITDA ratio cannot be greater than 3.00 to 1.00 until December 31, 2012 and 2.75 to 1.00 after December 31, 2012. The 2011 Credit Facility also contains customary representations and warranties. In the event of default, the lenders may terminate the commitments and declare the amounts outstanding, and all accrued interest, immediately due and payable. The maturity date of the 2011 Credit Facility is March 11, 2015 except that upon satisfaction of certain conditions, Convergys may extend the maturity date by one year twice during the term. Convergys pays an annual facility fee regardless of utilization. At December 31, 2013, the facility was undrawn. The Company was in compliance with all covenants at December 31, 2013.

	Convertible Debentures
	In December 2004, the Company issued $250.0 in 4.875% Unsecured Senior Notes (4.875% Senior Notes) due December 15, 2009. During 2009, the Company announced an offer to exchange one thousand twenty dollars in principal amount of its 5.75% Junior Subordinated Convertible Debentures due September 2029 (2029 Convertible Debentures) for each one thousand dollars in principal amount of its 4.875% Senior Notes. Convergys issued a total of $125.0 aggregate principal amount of the 2029 Convertible Debentures in exchange for $122.5 of the 4.875% Senior Notes. At the date of issuance, the Company recognized the liability component of the 2029 Convertible Debenture at its fair value of $56.3. The liability component is recognized as the fair value of a similar instrument that does not have a conversion feature at issuance. The equity component, which is the value of the conversion feature at issuance, was recognized as the difference between the proceeds from the issuance of the debentures and the fair value of the liability component, after adjusting for the deferred tax impact of $32.7. The 2029 Convertible Debentures were issued at a coupon rate of 5.75%, which was below that of a similar instrument that does not have a conversion feature. Therefore, the valuation of the debt component, using the income approach, resulted in a debt discount. The debt discount will be amortized over the life of a similar debt instrument without a conversion feature, which the Company determined to equal the contractual maturity of the 2029 Convertible Debentures. Amortization is based upon the effective interest rate method and will be included within the interest expense caption in the accompanying Consolidated Statements of Income.

	The 2029 Convertible Debentures are convertible, subject to certain conditions, into shares of the Company’s common stock at an initial conversion price of approximately $12.07 per share, or eighty-two and eighty-two hundredths shares of the Company’s common stock per one thousand dollars in principal amount of debentures. As of December 31, 2013, the implied conversion rate for the Convertible Debentures was $11.80 per share, or eighty-four and seventy-one hundredths per one thousand in principal amount of debentures. Upon conversion, the Company will pay cash up to the aggregate principal amount of the 2029 Convertible Debentures and settle the remainder of the debentures in cash or stock at the Company’s option.

	The conversion rate will be subject to adjustment for certain events outlined in the indenture governing the debenture (the Indenture). The conversion rate will increase for a holder who elects to convert the debenture in connection with certain share exchanges, mergers or consolidations involving the Company, as described in the indenture.

	The Company may not redeem the 2029 Convertible Debentures prior to September 15, 2019, except if certain U.S. federal tax legislation, regulations or rules are enacted or are issued. On or after September 15, 2019, the Company may redeem for cash all or part of the 2029 Convertible Debentures for the principal amount, plus any accrued and unpaid interest, if the last closing price of the Company’s common shares has been at least 150% of the applicable conversion price for at least 20 trading days immediately prior to the date on which the Company provides notice of redemption. Holders may convert their 2029 Convertible Debentures prior to the close of business on the business day immediately preceding September 15, 2028, if certain market conditions related to the trading price of the Company’s common shares and 2029 Convertible Debentures occur. On or after September 15, 2028, holders may convert their 2029 Convertible Debentures at the option of the holder regardless of the foregoing circumstances. Holders may also convert if the Company calls any or all of the 2029 Convertible Debentures for redemption prior to the maturity date. The conversion rate will equal 100% of the principal amount of the 2029 Convertible Debentures to be redeemed, plus accrued and unpaid interest and will be subject to adjustment for certain events outlined in the Indenture. If certain events occur in the future, the Indenture provides that each holder of the debentures can, for a pre-defined period of time, require the Company to repurchase the holder’s debentures for the principal amount plus any accrued and unpaid interest. The Company concluded that the indentures are not conventional convertible debt instruments and that the embedded stock conversion option qualifies as a derivative. Under the appropriate authoritative guidance, the Company further concluded that the option is indexed to the Company’s stock and does not require bifurcation from the host instrument. Therefore, the embedded conversion option is not accounted for separately as a derivative.

	The 2029 Convertible Debentures, which pay a fixed rate of interest semi-annually, have a contingent interest component that will require the Company to pay interest based on the trading price of the debentures exceeding a specified threshold at specified times, commencing on September 15, 2019, as outlined in the Indenture. The maximum amount of contingent interest that will accrue is 0.75% per annum of the average trading price of the debentures during the periods specified in the Indenture. The fair value of this embedded derivative was not significant at December 31, 2013 and 2012.

	As of December 31, 2013, the 2029 Convertible Debentures “if-converted” value was $222.9. Based on quoted market prices at December 31, 2013, the fair value of the Company’s 2029 Convertible Debentures is $241.5.

	Asset Securitization Facility
	During June 2011, the Company extended the terms of an asset securitization facility collateralized by accounts receivable of certain of the Company's subsidiaries, with a purchase limit to $150.0 expiring in June 2014. The asset securitization program is conducted through Convergys Funding Inc., a wholly-owned bankruptcy remote subsidiary of the Company. As of December 31, 2013 and December 31, 2012, this facility was undrawn. As discussed more fully in Note 18, in January 2014, the Company extended the term of this facility to January 6, 2017.

	At December 31, 2013, future minimum payments of the Company’s debt and capital lease arrangements are as follows:



	2014	$	0.9

	2015	0.7

	2016	—

	2017	—

	2018	—

	Thereafter	125

	Total	$	126.6

Restructuring

Restructuring	12 Months Ended
	Dec. 31, 2013
Restructuring Charges [Abstract]	'
Restructuring	'

	2013 Restructuring
	During 2013, the Company recorded a severance charge of $4.3, impacting approximately 800 employees. These actions were initiated to continue the Company's efforts to refine its operating model and reduce costs. The severance charge is expected to be substantially paid in cash by June 30, 2014. The total remaining liability under this severance-related restructuring plan, which is included within Payables and other current liabilities on the Company's Consolidated Balance Sheets was $2.3 as of December 31, 2013. The Company also recorded other restructuring expense of $1.1 during 2013.

	2012 Restructuring
	During 2012, the Company recorded restructuring charges of $11.6, consisting of $11.4 of severance-related charges and $0.2 of facility-related charges, as described below. The $11.4 of severance-related charges impacted approximately 100 professional employees and reflects the changes in the Company's executive management team and realignment of Corporate overhead as a result of the sale of the Information Management business. These severance-related charges were fully paid in cash by December 31, 2013, pursuant to the Company's severance policies. As of December 31, 2012, the remaining liability under this severance-related restructuring plan, which was included within Payables and other current liabilities on the Company's Consolidated Balance Sheets was $5.2. This amount was fully settled during 2013.

	2011 Restructuring
	During 2011, the Company initiated operational changes that resulted in severance costs of $1.2 largely to reduce headcount and align resources to future business needs. These severance actions impacted approximately 50 professional employees worldwide and charges were largely paid in cash pursuant to the Company's existing severance policy and employment agreements. These actions were substantially completed by the end of 2011. The liability under this plan was fully settled during 2012.

	Facilities Restructuring
	The Company's facilities restructuring reserves are equal to the estimated future costs associated with the facilities, net of proceeds from any probable future sublease agreements. The Company uses estimates, based on consultation with the Company's real estate advisers, to determine the proceeds from any future sublease agreements. The Company continues to evaluate these estimates in recording the facilities abandonment charge. Restructuring liability for the facilities plans, the balance of which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, consisted of the following:



		2013			2012			2011
	Balance at January 1	$	0.3		$	0.5		$	4.9

	Facility charge	—			0.2			—

	Facility payment	(0.3		)	(0.4		)	(4.4		)
	Balance at December 31	$	—		$	0.3		$	0.5

Employee_Benefit_Plans

Employee Benefit Plans	12 Months Ended
	Dec. 31, 2013
Defined Benefit Pension Plans and Defined Benefit Postretirement Plans Disclosure [Abstract]	'
Employee Benefit Plans	'

	Pensions
	The Company sponsors a frozen defined benefit pension plan, which includes both a qualified and non-qualified portion, for all eligible employees (the cash balance plan) in North America and an unfunded defined benefit plan for certain eligible employees in the Philippines (collectively, the defined benefit plans). The Company also sponsors a non-qualified, unfunded executive deferred compensation plan and a supplemental, non-qualified, unfunded plan for certain senior executives (the executive pension plans). As further described in Note 12, "Financial Instruments," in December 2011, the Company made investments in certain securities which are held in a grantor trust for the benefit of participants of the executive deferred compensation plan. This investment was made in securities reflecting the hypothetical investment balances of plan participants. The pension benefit formula for the cash balance plan is determined by a combination of compensation and age-based credits and annual guaranteed interest credits. Benefits for the executive deferred compensation plan are based on employee deferrals, matching contributions and investment earnings on participant accounts. Benefits for the supplemental plan are based on age, years of service and eligible pay. Funding of the qualified portion of the cash balance plan has been achieved through contributions made to a trust fund. The contributions have been determined using the prescribed methods in accordance with the Pension Protection Act of 2006.

	Based on the funded status of the cash balance plan and mandatory legislative requirements under the Pension Protection Act, beginning April 29, 2009, lump sum payments from the cash balance plan were partially restricted. In December 2012, the Company made contributions to the plan to satisfy funding requirements for 2013. Subsequently, on January 18, 2013, the Company received an Adjusted Funding Target Attainment Percentage (AFTAP) certification stating that the 2013 AFTAP for the defined benefit plan is 80 percent or higher. Accordingly, limitations on accelerated benefit distributions and benefit accruals no longer apply as of the date of the certification. The Company’s measurement date for all plans is December 31. The projected unit credit cost method is used for determining the unfunded executive pension cost for financial reporting purposes. The plan assumptions are evaluated annually and are updated as necessary.

	Components of pension cost and other amounts recognized in other comprehensive income for the defined benefit plans are as follows:



		Year Ended December 31,
		2013			2012			2011
	Service cost	$	5		$	3.7		$	2.8

	Interest cost on projected benefit obligation	10.8			11.6			12

	Expected return on plan assets	(10.0		)	(11.6		)	(11.4		)
	Amortization and deferrals—net	11.6			17.2			8.7

	Curtailment benefit	—			(0.2		)	—

	Settlement charge	13.4			6.8			—

	Total pension cost	$	30.8		$	27.5		$	12.1

	Other comprehensive income	$	46.9		$	11.8		$	29.5


	During 2013, the Company recognized non-cash pension settlement charges of $13.4, resulting from a high volume of lump sum distributions. The settlement loss of $6.8 and curtailment benefit of $0.2 in 2012 related to the impact of the sale of the Information Management business. Pension cost for the defined benefit plans related to discontinued operations included in the table above for 2012 and 2011 was $1.6 and $3.0, respectively.

	The reconciliation of the defined benefit plans' projected benefit obligation and the fair value of plan assets for the years ended December 31, 2013 and 2012 are as follows:



		At December 31,
		2013			2012
	Change in benefit obligation:
	Benefit obligation at beginning of year	$	265.5		$	252.5

	Service costs	5			3.7

	Interest cost	10.8			11.6

	Actuarial (gain) loss	(6.2		)	22.2

	Curtailment gain	—			(3.8		)

	Benefits paid	(47.0		)	(20.7		)
	Benefit obligation at end of year	$	228.1		$	265.5

	Change in plan assets:
	Fair value of plan assets at beginning of year	$	171.7		$	140.4

	Actual return on plan assets	25.7			18.7

	Employer contribution	12.5			33.3

	Benefits paid	(47.0		)	(20.7		)
	Fair value of plan assets at end of year	$	162.9		$	171.7

	Funded status	$	(65.2	)	$	(93.8	)
	Amounts recognized in the Consolidated Balance Sheets consisted of:
	Current liability	$	(4.6	)	$	—

Non-current liability	$	(60.6	)	$	(93.8	)
Accumulated other comprehensive income (loss)	$	(55.5	)	$	(102.4	)

Accumulated other comprehensive loss at December 31, 2013 and 2012 includes unrecognized actuarial losses of $55.5 ($34.6 net of tax) and $102.4 ($63.9 net of tax), respectively. The actuarial loss included in accumulated other comprehensive loss that is expected to be recognized in net periodic pension cost during 2014 is $7.9. The accumulated benefit obligation for the defined benefit plans was $228.1 and $265.5 at December 31, 2013 and 2012, respectively.

Estimated future benefit payments from the defined benefit plans are as follows:



2014	$	21.3

2015	15.4

2016	16.1

2017	16.9

2018	17.4

2019 - 2023	84.7

Total	$	171.8


Components of pension cost and other amounts recognized in other comprehensive loss for the unfunded executive pension plans are as follows:



	Year Ended December 31,
	2013			2012			2011
Service cost	$	—		$	—		$	0.7

Interest cost on projected benefit obligation	0.4			1			1.3

Amortization and deferrals—net	0.2			(0.2		)	(0.1		)

Curtailment loss (benefit), net	—			0.1			(2.4		)

Settlement gain	(0.3		)	(0.2		)	—

Total pension cost (benefit)	$	0.3		$	0.7		$	(0.5	)

Other comprehensive loss	$	(1.0	)	$	(1.9	)	$	(1.3	)


During 2013, the Company recognized a settlement gain of $0.3 related to the unfunded executive compensation plan. In 2012, the Company recognized a settlement gain of $0.2 under the executive pension plan. The settlement gain was partially offset by a $0.1 curtailment loss related to the impact of the sale of the Information Management line of business and subsequent corporate restructuring initiatives. In 2011, the Company froze the executive deferred compensation plan and recognized a $0.9 curtailment benefit. The Company also recognized a $1.5 curtailment benefit during 2011 related to the resignation of a senior executive.

As previously disclosed, the Company's Executive Deferred Compensation Plan (the “EDCP”) which permitted eligible participants, including executive officers, to defer receipt of certain income, was frozen as of December 31, 2011. Before the plan was frozen, the Company provided a match to a participant's deferred amounts (reduced by the Company match eligible to be received under the Company's Retirement and Savings Plan). On July 25, 2013, the Company's Board of Directors authorized the Company to reinstate the EDCP, effective January 1, 2014, for eligible participants, including executive officers. Under this authorization, the Company will match up to 100% of the first 3% of a participant's deferred amounts and 50% of a participant's next 2% of deferred amounts. The Company match under the EDCP will be reduced by the Company match eligible to be received under the Company's Retirement and Savings Plan.

The reconciliation of the unfunded executive pension plans’ projected benefit obligation for the years ended December 31, 2013 and 2012 is as follows:



	At December 31,
	2013			2012
Change in benefit obligation:
Benefit obligation at beginning of year	$	21.1		$	24.6

Interest cost	0.4			1

Actuarial loss	0.9			1.1

Curtailment loss	—			0.5

Benefits paid	(8.2		)	(6.1		)
Benefit obligation at end of year	$	14.2		$	21.1

Funded status	$	(14.2	)	$	(21.1	)
Amounts recognized in the Consolidated Balance Sheets consisted of:
Current liability	$	(2.8	)	$	(8.8	)
Non-current liability	$	(11.4	)	$	(12.3	)
Accumulated other comprehensive income	$	1.3		$	2.3


Total benefits paid of $8.2 were made via employer contributions.

Accumulated other comprehensive loss at December 31, 2013 and 2012 includes unrecognized actuarial gains of $1.3 ($0.8 net of tax), and $2.3 ($1.4 net of tax). The accumulated benefit obligation for the unfunded executive pension plans was $14.2 and $21.1 at December 31, 2013 and 2012, respectively. The prior service cost expected to be recognized in net periodic pension cost during the year ending December 31, 2014 is $0.2.

Estimated future benefit payments from the unfunded executive plans are as follows:



2014	$	2.8

2015	1.9

2016	1.8

2017	1.2

2018	0.9

2019 - 2023	8.1

Total	$	16.7


The following weighted-average rates were used in determining the benefit obligations at December 31:



	2013				2012
Discount rate—projected benefit obligation	4.25%	-	4.90%		3.00%	-	6.20%
Future compensation growth rate	2.50%	-	4.00%		4.00%	-	4.50%
Expected long-term rate of return on plan assets	6.75%	-	8.00%		7.50%	-	8.00%

The following weighted-average rates were used in determining the pension cost for all years ended December 31:



	2013			2012			2011
Discount rate—projected benefit obligation	3.00%	-	4.61%	4.25%	-	6.20%	5.20%	-	7.80%
Future compensation growth rate	4.00%			4.00%	-	4.50%	4.00%	-	5.50%
Expected long-term rate of return on plan assets	6.75%	-	8.00%	7.50%	-	8.00%	7.50%	-	8.00%

The range of discount rates utilized in determining the pension cost and projected benefit obligation of the Company's defined benefit plans reflects a lower prevalent rate applicable to the frozen cash balance plan for eligible employees in North America and a higher applicable rate for the unfunded defined benefit plan for certain eligible employees in the Philippines. The Philippine plan represented approximately 13% and 8% of the Company's total projected benefit obligation for all plans as of December 31, 2013 and 2012, respectively.

As of December 31, 2013 and 2012, plan assets for the cash balance plan consisted of common/collective trusts (of which approximately 63% are invested in equity backed funds and 37% in funds invested in fixed income instruments, including cash), an equity fund and Convergys common stock. At December 31, 2013, the Company’s targeted allocation was 65% equity and 35% fixed income. Plan assets for the cash balance plan included $4.9 and $4.7 of the Company’s common shares at December 31, 2013 and 2012, respectively. The investment objectives for the plan assets are to generate returns that will enable the plan to meet its future obligations. The Company’s expected long-term rate of return was determined based on the asset mix of the plan, projected returns, past performance and other factors. The Company contributed $10.0 and $20.0 in 2013 and 2012, respectively, to fund its cash balance plan, which satisfied its 2014 Employee Retirement Income Security Act of 1974 (ERISA) funding requirements. There were no current year contributions in December 2013 to satisfy the 2014 funding requirement. No plan assets are expected to be returned to the Company during 2014.

The following table sets forth by level, within the fair value hierarchy, the cash balance plan’s assets at fair value as of December 31, 2013 and 2012:



Investments	December 31, 2013			Quoted Prices			Significant			Significant
				In Active			Other			Unobservable
				Markets for			Observable			Inputs
				Identical Assets			Inputs			(Level 3)
				(Level 1)			(Level 2)
Common/Collective trusts	$	154.5		$	—		$	154.5		$	—

Convergys common stock	4.9			4.9			—			—

Equity fund	3.5			—			—			3.5

Total investments	$	162.9		$	4.9		$	154.5		$	3.5




Investments	December 31, 2012			Quoted Prices			Significant			Significant
				In Active			Other			Unobservable
				Markets for			Observable			Inputs
				Identical Assets			Inputs			(Level 3)
				(Level 1)			(Level 2)
Common/Collective trusts	$	162.7		$	—		$	162.7		$	—

Convergys common stock	4.7			4.7			—			—

Equity fund	4.3			—			—			4.3

Total investments	$	171.7		$	4.7		$	162.7		$	4.3


There were no transfers between the three levels of the fair value hierarchy during the years ended December 31, 2013 and 2012. For additional information on the fair value hierarchy, see Note 13.

The Company's pension plan holds level 2 investments in common/collective trust funds that are public investment vehicles valued using a net asset value (NAV) provided by the manager of each fund. The NAV is based on the underlying net assets owned by the fund, divided by the number of shares outstanding. The NAV's unit price is quoted on a private market that may not be active. However, the NAV is based on the fair value of the underlying securities within the fund, which are traded on an active market, and valued at the closing price reported on the active market on which those individual securities are traded. The significant investment strategies of the funds are as described in the financial statements provided by each fund. There are no restrictions on redemptions from these funds.

The Company’s pension plan holds Level 3 investments within equity funds which primarily invests in domestic early stage capital funds. The fair value of these investments is based on the net asset value per share of the fund. The pension plan has approximately $0.2 in future funding requirements associated with this investment. The methods described above may produce a fair value calculation that may not be indicative of net realizable value or reflective of future fair values. Furthermore, while the Company believes its valuation methodologies are appropriate and consistent with other market participants, the use of different methodologies or assumptions to determine the fair value of certain financial instruments could result in a different fair value measurement. The following table provides a reconciliation of the beginning and ending balances for the Level 3 assets:



	Year Ended December 31
	2013			2012
Balance, beginning of year	$	4.3		$	3.9

Unrealized (losses) gains relating to instruments still held at the reporting date	(0.8		)	0.4

Balance, end of year	$	3.5		$	4.3


Savings Plans
The Company sponsors a defined contribution plan covering substantially all U.S. employees. The Company’s contributions to the plan are based on matching a portion of the employee contributions. In 2011, the Company's matching contribution changed from 100% of the first 5% to 100% of the first 3% of eligible employee contributions. As a result, total Company contributions to the defined contribution plan were $5.5 in 2013 compared to $6.7 and $9.5 for 2012 and 2011, respectively. Plan assets for these plans included 1.2 ($25.8) and 1.5 ($25.3) of Company’s common shares at December 31, 2013 and 2012, respectively.

Employee Postretirement Benefits Other Than Pensions
The Company sponsors postretirement health and life insurance plans for certain eligible employees. The plan provides eligible employees and retirees with the opportunity to direct an amount of their compensation or pension benefits to cover medical, dental and life insurance programs of their choice for their benefit and the benefit of their dependents. The plan covers both active and retired eligible employees of the Company and its subsidiaries. Employees’ eligibility to participate in the plan is based upon their date of hire. During the second quarter of 2011, the Company amended certain components of the postretirement health and life insurance plans to reduce certain benefits. The plan amendments constitute negative amendments. As a result of the plan amendments, the accumulated postretirement benefit obligation decreased approximately $20 from December 31, 2010, the impact of which will be recognized as a reduction to net periodic benefit cost over the remaining future service years of the active participants over a weighted-average period of approximately 3 years. During 2012, the Company recognized a $3.8 curtailment benefit related to these plans as a result of the sale of the Information Management business.

The Company funds life insurance benefits of certain retirees through a Voluntary Employee Benefit Association (VEBA) trust. Contributions to the plan consist of (1) compensation or pension benefit deductions that the participant directs the Company, which is also the Plan Sponsor, to deposit into the plan on their behalf based on the coverage the participant has elected under the plan, and (2) amounts the Company pays to the plan that are in excess of the participant-directed deductions. Contributions to the VEBA are subject to IRS limitations developed using the aggregate cost method. At December 31, 2006, the Company eliminated the postretirement life insurance plan benefits for non-retirement eligible employees. The Company’s postretirement benefit plan benefit was $4.3, $9.5, and $3.4 for 2013, 2012 and 2011, respectively. The amounts included within accumulated other comprehensive loss related to these benefits were $4.6 and $6.6 at December 31, 2013 and 2012, respectively.

Components of other post-employment benefit plan cost and other amounts recognized in other comprehensive (loss) income for the postretirement health and life insurance plans are as follows:



	2013			2012			2011
Service cost	$	—		$	—		$	0.2

Interest cost on projected benefit obligation	0.2			0.3			0.9

Expected return on plan assets	(0.4		)	(0.5		)	(0.5		)
Amortization and deferrals—net	(3.8		)	(5.5		)	(4.0		)
Curtailment benefit	(0.3		)	(3.8		)	—

Total other benefit	$	(4.3	)	$	(9.5	)	$	(3.4	)
Other comprehensive (loss) income	$	(2.0	)	$	8.3		$	(14.1	)


The reconciliation of the postretirement health and life insurance plan’s projected benefit obligation and the fair value of plan assets for the years ended December 31, 2013 and 2012 are as follows:



	At December 31,
	2013			2012
Change in benefit obligation:
Benefit obligation at beginning of year	$	6.9		$	8.6

Interest cost	0.2			0.3

Plan amendment	(1.3		)	—

Actuarial gain	(0.9		)	(0.8		)
Curtailment	—			(0.6		)

Benefits paid	(0.4		)	(0.6		)
Benefit obligation at end of year	$	4.5		$	6.9

Change in plan assets:
Fair value of plan assets at beginning of year	$	6		$	7

Actual return on plan assets	0.1			0.1

Employer contribution	(0.8		)	(0.5		)
Benefits paid	(0.4		)	(0.6		)
Fair value of plan assets at end of year	$	4.9		$	6

Funded status	$	0.4		$	(0.9	)

Amounts recognized in the Consolidated Balance Sheets consisted of:
Non-current assets	$	1.2		$	1.8

Current liability	$	(0.2	)	$	(0.3	)
Non-current liability	$	(0.6	)	$	(2.4	)
Accumulated other comprehensive income	$	4.6		$	6.6


Estimated future benefit payments from the postretirement health and life plan are as follows:



2014	$	0.3

2015	0.3

2016	0.3

2017	0.3

2018	0.2

2019 - 2023	1.3

Total	$	2.7


Plan assets for the postretirement health and life plan of $4.9 and $6.0 at December 31, 2013 and 2012, respectively, are comprised of money market accounts, a Level 1 asset. The Company expects to make $0.2 in contributions in 2014 to fund its post retirement health and life plan. No plan assets are expected to be returned to the Company during 2014.

StockBased_Compensation_Plans

Stock-Based Compensation Plans	12 Months Ended
	Dec. 31, 2013
Share-based Compensation, Allocation and Classification in Financial Statements [Abstract]	'
Stock-Based Compensation Plans	'

	At December 31, 2013, the Company had 38.0 common shares that were authorized for issuance under the Convergys Corporation 1998 Long-Term Incentive Plan (Convergys LTIP), as amended on January 28, 2011. The Company granted stock options in 2012 and 2011 with exercise prices that are no less than market value of the stock at the grant date and have a ten-year term and vesting terms of two to three years. The Company also grants certain employees and Directors restricted stock units. The restricted stock units do not possess voting rights and consist of both time-related and performance-related units. The restrictions for the time-related restricted stock units generally lapse one to three years after the grant date. The performance-related units vest upon the Company’s satisfaction of certain financial targets. Performance-related units that have not vested by the end of three years from the grant date (i.e., the performance conditions for vesting of those units have not been met within that period) are forfeited.

	The following table shows certain information as of December 31, 2013, with respect to compensation plans under which common shares are authorized for issuance:


			Number of Common Shares to be Issued Upon Exercise		Weighted Average Exercise Price		Common Shares Available for Future Issuance
	Equity compensation plans approved by shareholders
	Stock options		0.8		$	13.11	—

	Restricted stock units		2		—		—

			2.8		$	13.11	9.1


	The Company’s operating results reflect long-term incentive plan expense of $13.4, $21.0 and $17.0 for 2013, 2012 and 2011, respectively. Long-term incentive plan expense related to discontinued operations was $1.4, and $2.6 for 2012 and 2011, respectively. Long-term incentive plan expenses include: (a) incentive plan expense that is paid in cash based on relative shareholder return, and (b) stock compensation expense. Stock compensation expense for 2013, 2012 and 2011 was $13.4, $21.6 and $17.4, respectively.

	Stock Options
	Presented below is a summary of Company stock option activity:



	Shares (in Millions)	Shares		Weighted
				Average
				Exercise
				Price
	Options outstanding at January 1, 2011	5.7		$	31.66

	Options exercisable at January 1, 2011	5.7		31.66

	Granted	0.7		13.79

	Exercised	(0.2	)	11.68

	Forfeited	(2.3	)	41.5

	Options outstanding at December 31, 2011	3.9		$	23.9

	Options exercisable at December 31, 2011	3.2		$	25.97

	Granted	0.7		12.79

	Exercised	(1.0	)	11.62

	Forfeited	(2.4	)	31.33

	Options outstanding at December 31, 2012	1.2		$	12.91

	Options exercisable at December 31, 2012	0.3		$	11.86

	Exercised	(0.3	)	12.24

	Forfeited	(0.1	)	13.31

	Options outstanding at December 31, 2013	0.8		$	13.11

	Options exercisable at December 31, 2013	0.2		$	13.14


	Approximately one-half of the stock options granted during 2012 and 2011 vest in two years and the remaining vest in three years. The Company uses the Black-Scholes option pricing model to calculate the fair value of stock options granted. For the 2012 grants, the weighted average fair value at grant date of $3.43 per option granted included assumptions of a strike price of $12.79, a 30.74% implied volatility, an expected term of 4.5 years, a risk-free rate of 0.76%, and a dividend yield of 0.00%. These 2012 option grants resulted in stock compensation expense of $0.6 and $0.7 in 2013 and 2012, respectively. For the 2011 grants, the weighted average fair value at grant date of $4.06 per option granted included assumptions of a strike price of $13.79, a 31.11% implied volatility, an expected term of 4.5 years, a risk-free rate of 2.12%, and a dividend yield of 0.00%. These 2011 option grants resulted in stock compensation expense of $0.3 in 2013 and 2012 and $1.0 in 2011. Expected volatility is based on the unbiased standard deviation of the Company's common stock over the option term. The expected life of the options represents the period of time that the Company expects the options granted to be outstanding. The risk-free rate is based on the U.S. Treasury yield curve in effect at the time of the grant of the option for the expected term of the instrument. The dividend yield reflects an estimate of dividend payouts over the term of the award.

	The weighted average grant date fair value per share for the outstanding and exercisable options at December 31, 2013 was $3.74 and $4.01, respectively.

The following table summarizes the status of the Company stock options outstanding and exercisable at December 31, 2013:



Shares (in millions)	Options Outstanding						Options Exercisable
Range of Exercise Prices	Shares		Weighted	Weighted			Shares	Weighted	Weighted
			Average	Average				Average	Average
			Remaining	Exercise				Remaining	Exercise
			Contractual	Price				Contractual	Price
			Life (in years)					Life (in years)
$0.0 to $11.55	0.1		1.1	$	10.88		0.1	1.1	$	10.88

$11.56 to $21.81	0.7		7.6	13.25			0.1	7.1	13.76

Total	0.8		7.2	$	13.11		0.2	5.8	$	13.14


The aggregate intrinsic value of stock options exercised was $1.3 in 2013, $3.3 in 2012 and $0.7 in 2011. The actual tax benefit realized from the exercised stock options was $0.3 in 2013, $0.7 in 2012 and $0.1 in 2011. No stock options vested during 2013 or 2012. As of December 31, 2013, the aggregate intrinsic value was $6.7 for both stock options outstanding and exercisable. Intrinsic value represents the Company's closing price on the last trading day of the year in excess of the weighted average exercise price for those tranches of options with a weighted average exercise price less than the closing price multiplied by the number of options outstanding or exercisable.

Restricted Stock Units
During 2013, 2012 and 2011, the Company granted 1.1, 1.6 and 1.5 shares, respectively, of restricted stock units. The weighted average fair values of these grants were $16.35, $13.11 and $13.67, respectively. Included in the total grants were 0.4, 0.6 and 0.5 of performance-related restricted stock units for 2013, 2012 and 2011, respectively.

The 2013 performance-related grants include 0.3 shares that provide for payout based upon the extent to which the Company achieves certain EPS targets, as determined by the Compensation and Benefits Committee and the Board of Directors, over a three-year period. Payout levels range from 50% to 200% of award shares earned. No payout can be earned if performance is below the minimum threshold level. As the targets for the second and third year have not yet been set, the key terms have not been effectively communicated to the recipients, and as such the expense related to these grants cannot be recognized until the key terms are established. These grants have been excluded from the table below. The remaining 0.1 of performance-based shares granted in 2013 vested immediately.

The 2012 and 2011 performance-related grants provide for payout based upon the extent to which the Company achieves certain EBITDA targets, as determined by the Compensation and Benefits Committee of the Board of Directors for this award, over a two-year period. Payout levels range from 50% to 200% of award shares earned. No payout can be earned if performance is below the minimum threshold level. Compensation cost related to these 2012 and 2011 grants will be adjusted based upon expected performance as compared to defined targets.

The total compensation cost related to non-vested restricted stock and restricted stock units not yet recognized as of December 31, 2013 was approximately $10.1 based on current estimates of the performance metrics, which is expected to be recognized over a weighted average of 0.9 years. Changes to non-vested restricted stock and restricted stock units for the years ended December 31, 2013 and 2012 were as follows:



Shares (in millions)	Number		Weighted
	of		Average Fair
	Shares		Value at Date
			of Grant
Non-vested at December 31, 2011	3.9		$	11.08

Granted	1.6		13.11

Vested	(2.2	)	10.17

Forfeited	(0.8	)	11.96

Non-vested at December 31, 2012	2.5		12.91

Granted	1.1		16.35

Vested	(1.5	)	13.42

Forfeited	(0.1	)	13.95

Non-vested at December 31, 2013	2		$	14.32


The aggregate intrinsic value of non-vested restricted stock units was $35.1 at December 31, 2013.

Commitments_And_Contingencies

Commitments And Contingencies	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Commitments And Contingencies	'

	Commitments
	The Company leases certain facilities and equipment used in its operations. Total rent expense was $81.0, $66.0 and $61.1 in 2013, 2012 and 2011, respectively.

	At December 31, 2013, the total minimum rental commitments under non-cancelable operating leases are as follows:



	2014	$	57

	2015	48

	2016	33.7

	2017	24.9

	2018	17.8

	Thereafter	21.3

	Total	$	202.7


	At December 31, 2013, the Company had outstanding letters of credit of $39.3 related to performance and payment guarantees, of which $14.3 is set to expire by the end of 2014, $24.8 is set to expire within one to three years and $0.2 is set to expire after three years. The Company also had other bond obligations of $1.6 related to performance and payment guarantees.

	At December 31, 2013, the Company had an outstanding performance bond obligation of $30.0 related to a performance and payment guarantee for the Company’s former HR Management line of business which was sold in 2010 to NorthgateArinso. Subsequent to completion of the sale of the HR Management business, the Company continues to be responsible for this bond obligation. As part of the gain on disposition, the Company recognized a liability equal to the present value of probability weighted cash flows of potential outcomes, a Level 3 fair value measurement. Although the buyer is obligated to indemnify the Company for any and all losses, costs, liabilities and expenses incurred related to these performance bonds, as of December 31, 2013 the Company maintains a liability of $0.6 for these obligations. The Company's guarantee for this bond obligation expires in August 2016.

	The Company also has purchase commitments with telecommunication providers of $14.8 in 2014.

	Contingencies
	The Company from time to time is involved in various loss contingencies, including tax and legal contingencies that arise in the ordinary course of business. The Company accrues for a loss contingency when it is probable that a liability has been incurred and the amount of such loss can be reasonably estimated. At this time, the Company believes that the results of any such contingencies, either individually or in the aggregate, will not have a materially adverse effect on the Company’s results of operations or financial condition. However, the outcome of any litigation cannot be predicted with certainty. An unfavorable resolution of one or more pending matters could have a materially adverse impact on the Company’s results of operations or financial condition in the future.

	In November 2011, one of the Company's call center clients, Hyundai Motor America ("Hyundai"), tendered a contractual indemnity claim to Convergys Customer Management Group Inc., a subsidiary of the Company, relating to a putative class action captioned Brandon Wheelock, individually and on behalf of a class and subclass of similarly situated individuals, v. Hyundai Motor America, Orange County Superior Court, California, Case No. 30-2011-00522293-CU-BT-CJC. The lawsuit alleges that Hyundai violated California's telephone recording laws by recording telephone calls with customer service representatives without providing a disclosure that the calls might be recorded. Plaintiff is seeking, among other things, an order certifying the suit as a California class action, statutory damages, payment of attorneys' fees and pre- and post-judgment interest. Convergys Customer Management Group Inc. is not named as a defendant in the lawsuit. On March 5, 2012, the court sustained a demurrer filed by Hyundai to one of the Plaintiff's causes of action, but overruled the demurrer as the Plaintiff's other cause of action. On March 15, 2012, Plaintiff filed an amended complaint. Hyundai answered the amended complaint on April 16, 2012, by generally denying the allegations and asserting certain affirmative defenses. On February 5, 2013, the court denied a motion filed by Hyundai for summary judgment based on Hyundai's claim that an exemption under the California recording laws was intended to exempt the type of recording done by Hyundai's call centers. Hyundai sought appellate review and, on September 18, 2013, the Supreme Court of the State of California denied Hyundai’s petition to grant review. Discovery had been stayed while the court’s ruling was under appellate review, but the stay was lifted on October 22, 2013. Hyundai, Convergys Customer Management Group Inc. and Plaintiff have agreed to attend a mediation session scheduled for March 13, 2014. On February 3, 2014 the Court issued an order staying discovery until March 20, 2014. A status conference is scheduled for March 25, 2014.

	Convergys Customer Management Group Inc. is not named as a defendant in the lawsuit, and there has been no determination as to whether Convergys Customer Management Group Inc. will be required to indemnify Hyundai. The Company believes Convergys Customer Management Group Inc. has meritorious defenses to Hyundai's demand for indemnification and also believes there are meritorious defenses to Plaintiff's claims in the lawsuit. The likelihood of losses that may become payable under such claims, the amount of reasonably possible losses associated with such claims, and whether such losses may be material cannot be determined or estimated at this time. For these reasons, the Company has not established a reserve with respect to this matter.

Financial_Instruments

Financial Instruments	12 Months Ended
	Dec. 31, 2013
Derivative Instruments and Hedging Activities Disclosure [Abstract]	'
Financial Instruments	'

	Derivative Instruments
	The Company is exposed to a variety of market risks, including the effects of changes in foreign currency exchange rates and interest rates. Market risk is the potential loss arising from adverse changes in market rates and prices. The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates.

	The Company serves many of its U.S.-based clients using contact center capacity in the Philippines, India, Canada, and Colombia. Although the contracts with these clients are typically priced in U.S. dollars, a substantial portion of the costs incurred to render services under these contracts are denominated in Philippine pesos (PHP), Indian rupees (INR), Canadian dollars (CAD) or Colombian pesos (COP), which represents a foreign exchange exposure. Beginning in 2011, the Company entered into a contract with a client priced in Australian dollars (AUD). The Company has hedged a portion of its exposure related to the anticipated cash flow requirements denominated in these foreign currencies by entering into forward exchange contracts and options with several financial institutions to acquire a total of PHP 31,479.0 at a fixed price of $732.9 at various dates through December 2016, INR 11,006.0 at a fixed price of $181.2 at various dates through December 2016, CAD 20.9 at a fixed price of $20.1 at various dates through December 2015 and COP 20,100.0 at a fixed price of $10.5 at various dates through December 2014, and to sell a total of AUD 20.3 at a fixed price of $20.7 at various dates through September 2014. These instruments mature within the next 36 months and had a notional value of $965.5 at December 31, 2013 and $590.4 at December 31, 2012. The derivative instruments discussed above are designated and are effective as cash flow hedges. The following table reflects the fair values of these derivative instruments:



		At December 31,
		2013			2012
	Forward exchange contracts and options designated as hedging instruments:
	Included within other current assets	$	4.3		$	16.4

	Included within other non-current assets	0.2			11.6

	Included within other current liabilities	21.2			6.1

	Included within other long-term liabilities	19.8			3.5


	The Company recorded a deferred tax benefit of $14.1 and deferred tax expense of $7.1 related to these derivatives at December 31, 2013 and 2012, respectively. A total of $22.5 of deferred losses and $11.4 of deferred gains, net of tax, related to these cash flow hedges at December 31, 2013 and 2012, respectively, were included in accumulated other comprehensive loss (OCL). As of December 31, 2013, deferred losses of $16.9 ($10.5 net of tax), on derivative instruments included in accumulated OCL are expected to be reclassified into earnings during the next 12 months. The following tables provide the effect of these derivative instruments on the Company’s Consolidated Financial Statements during 2013 and 2012, respectively:

	2013:00:00



	Derivatives in Cash Flow Hedging Relationships	Gain (Loss)			Gain (Loss)			Location of
		Recognized			Reclassified			Gain (Loss)
		in OCL on			from Accumulated			Reclassified from
		Derivative			OCL into Income			Accumulated OCL
		(Effective Portion)			(Effective Portion)			into Income
								(Effective Portion)
	Foreign exchange contracts	$	(57.1	)	$	(2.1	)	Cost of providing services and products sold and Selling, general and administrative

	2012:00:00



	Derivatives in Cash Flow Hedging Relationships	Gain (Loss)			Gain (Loss)			Location of
		Recognized			Reclassified			Gain (Loss)
		in OCL on			from Accumulated			Reclassified from
		Derivative			OCL into Income			Accumulated OCL
		(Effective Portion)			(Effective Portion)			into Income
								(Effective Portion)
	Foreign exchange contracts	$	35.8		$	14.8		Cost of providing services and products sold and Selling, general and administrative



	The gain/loss recognized related to the ineffective portion of the derivative instruments was immaterial for the years ended December 31, 2013 and 2012.

	During 2013, 2012 and 2011, the Company recorded a net loss of $2.1, and net gains of $14.8 and $11.6, respectively, related to the settlement of forward contracts and options which were designated as cash flow hedges.

	The Company also enters into derivative instruments (forwards) to economically hedge the foreign currency impact of assets and liabilities denominated in nonfunctional currencies. During the year ended December 31, 2013, a gain of $2.4 was recognized related to changes in fair value of these derivative instruments not designated as hedges, compared to a loss of $0.4 in the same period in 2012. The gains and losses largely offset the currency gains and losses that resulted from changes in the assets and liabilities denominated in nonfunctional currencies. These gains and losses are classified within other income, net in the accompanying Consolidated Statements of Income. The fair value of these derivative instruments not designated as hedges at December 31, 2013, was a liability of $0.1.

	A few of the Company’s counterparty agreements related to derivative instruments contain provisions that require that the Company maintain collateral on derivative instruments in net liability positions. The aggregate fair value of all derivative instruments in liability position at December 31, 2013 was $41.5 for which the Company has no posted collateral. Future downgrades in the Company’s credit ratings and/or changes in the foreign currency markets could result in collateral to counterparties.

	Short-term Investments
	In December 2011, the Company made investments in certain securities, included within short-term investments in the Consolidated Balance Sheets, which are held in a grantor trust for the benefit of participants of the executive deferred compensation plan, which was frozen during the fourth quarter of 2011. This investment was made in securities reflecting the hypothetical investment balances of plan participants. As of December 31, 2013 and 2012, the Company maintained investment securities with a fair value of $14.2 and $19.5, respectively, classified as trading securities. The investment securities include exchange-traded mutual funds, common stock of the Company and money market accounts. These securities are carried at fair value, with gains and losses, both realized and unrealized, reported in other income (expense), net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading are included in other income (expense), net.

	Additionally, during 2013 and 2012, the Company made investments in time deposits with maturities greater than 90 days and less than 180 days, included within short-term investments in the Consolidated Balance Sheets. As of December 31, 2013 and 2012, the Company maintained short-term time deposits with a fair value of $68.7 and $64.3, respectively.

Fair_Value_Disclosures

Fair Value Disclosures	12 Months Ended
	Dec. 31, 2013
Fair Value Disclosures [Abstract]	'
Fair Value Disclosures	'
	U.S. GAAP defines a hierarchy which prioritizes the inputs in measuring fair value. The three levels of the fair value hierarchy are as follows: Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities; Level 2 inputs are quoted prices for similar assets and liabilities in active markets or inputs that are observable for the asset or liability, either directly or indirectly through market corroboration, for substantially the full term of the financial instrument; and Level 3 inputs are unobservable inputs based on the Company’s assumptions used to measure assets and liabilities at fair value. A financial asset or liability’s classification within the hierarchy is determined based on the lowest level input that is significant to the fair value measurement.

	At December 31, 2013 and 2012, the Company had foreign currency forward contracts measured at fair value. The fair values of these instruments were measured using valuations based upon quoted prices for similar assets and liabilities in active markets (Level 2) and are valued by reference to similar financial instruments, adjusted for terms specific to the contracts. There were no transfers between the three levels of the fair value hierarchy during the years ended December 31, 2013 and 2012. The derivative assets and liabilities measured at fair value on a recurring basis as of December 31, 2013 and 2012 were as follows:



		December 31, 2013			Quoted Prices			Significant			Significant
					In Active			Other			Unobservable
					Markets for			Observable			Inputs
					Identical Assets			Inputs			(Level 3)
					(Level 1)			(Level 2)
	Derivatives:

	Foreign currency forward contracts (asset position)	$	4.5		$	—		$	4.5		$	—

	Foreign currency forward contracts (liability position)	$	41		$	—		$	41		$	—




		December 31, 2012			Quoted Prices			Significant			Significant
					In Active			Other			Unobservable
					Markets for			Observable			Inputs
					Identical Assets			Inputs			(Level 3)
					(Level 1)			(Level 2)
	Derivatives:
	Foreign currency forward contracts (asset position)	$	28		$	—		$	28		$	—

	Foreign currency forward contracts (liability position)	$	9.6		$	—		$	9.6		$	—



	The Company also had investment securities held in a grantor trust for the benefit of participants of the executive deferred compensation plan measured at fair value at December 31, 2013 and December 31, 2012. The fair value of these instruments was measured using the quoted prices in active markets for identical assets (Level 1). There were no transfers between the three levels of the fair value hierarchy during the years ended December 31, 2013 and 2012. The assets measured at fair value on a recurring basis as of December 31, 2013 and 2012 were as follows:



		31-Dec-13			Quoted Prices			Significant			Significant
					In Active			Other			Unobservable
					Markets for			Observable			Inputs
					Identical Assets			Inputs			(Level 3)
					(Level 1)			(Level 2)
	Investment securities:
	Mutual funds	$	11		$	11		$	—		$	—

	Convergys common stock	2.3			2.3			—			—

	Money market accounts	0.9			0.9			—			—

	Total	$	14.2		$	14.2		$	—		$	—





		31-Dec-12			Quoted Prices			Significant			Significant
					In Active			Other			Unobservable
					Markets for			Observable			Inputs
					Identical Assets			Inputs			(Level 3)
					(Level 1)			(Level 2)
	Investment securities:
	Mutual funds	$	13.3		$	13.3		$	—		$	—

	Convergys common stock	4.9			4.9			—			—

Money market accounts	1.3			1.3			—			—

Total	$	19.5		$	19.5		$	—		$	—


At December 31, 2013 and 2012, the Company held time deposits with maturities greater than 90 days and less than 180 days measured at fair value. The valuation technique used to measure the fair value of the time deposits was based on observable market data. There were no transfers between the three levels of the fair value hierarchy during 2013 and 2012. The assets measured at fair value on a recurring basis as of December 31, 2013 and 2012 were as follows:


	31-Dec-13			Quoted Prices			Significant			Significant
				In Active			Other			Unobservable
				Markets for			Observable			Inputs
				Identical Assets			Inputs			(Level 3)
				(Level 1)			(Level 2)
Short-term Investments:
Cash time deposits	$	68.7		$	—		$	68.7		$	—

Total	$	68.7		$	—		$	68.7		$	—





	31-Dec-12			Quoted Prices			Significant			Significant
				In Active			Other			Unobservable
				Markets for			Observable			Inputs
				Identical Assets			Inputs			(Level 3)
				(Level 1)			(Level 2)
Short-term Investments:
Cash time deposits	$	64.3		$	—		$	64.3		$	—

Total	$	64.3		$	—		$	64.3		$	—


Fair values of cash equivalents and current accounts receivable and payable approximate the carrying amounts because of their short-term nature.

Income_Taxes

Income Taxes	12 Months Ended
	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'
Income Taxes	'

	The Company’s provision for income taxes from continuing operations consists of the following:



		Year Ended December 31,
		2013			2012			2011
	Current:
	United States federal	$	(3.1	)	$	(0.9	)	$	79.7

	Foreign	10.2			8			11

	State and local	1.5			(1.8		)	0.3

	Total current	8.6			5.3			91

	Deferred:
	United States federal	30.7			(4.7		)	13.3

	Foreign	34			(0.8		)	(4.7		)

	State and local	(0.8		)	1.3			6.9

	Total deferred	63.9			(4.2		)	15.5

	Total	$	72.5		$	1.1		$	106.5


	The Company’s combined pre-tax earnings from continuing operations relating to foreign subsidiaries or branches were $99.1, $77.1 and $52.0 during 2013, 2012 and 2011, respectively.

	The following is a reconciliation of the statutory federal income tax rate with the effective tax rate from continuing operations for the tax expense in 2013, 2012 and 2011, respectively:



		Year Ended December 31,
		2013		2012		2011
	U.S. federal statutory rate	35	%	35	%	35	%
	Permanent differences	6.8		12.4		1.6

	State and local income taxes, net of federal income tax	0.4		(3.4	)	0.9

	International rate differential, including tax holidays	(14.0	)	(54.2	)	(3.3	)
	Foreign valuation allowances	—		(4.9	)	1.3

	Asset impairments and other	—		46.5		—

	Adjustments for uncertain tax positions	2.3		(1.8	)	4.7

	Restructuring	—		(9.2	)	(10.6	)

	Tax credits and other	(10.4	)	(16.6	)	(2.2	)
	Unremitted earnings, net of foreign tax credits	35.2		—		—

	Effective rate	55.3	%	3.8	%	27.4	%

	The increase in the income tax rate in 2013 is primarily due to additional tax expense of $46.4 to record the deferred tax liability associated with a change in classification for a portion of undistributed earnings of the Company's foreign subsidiaries, reflecting management's plans to repatriate undistributed earnings of the Company's foreign subsidiaries to contribute funding to our announced acquisition of SGS Holdings, Inc. The higher income tax rate in 2013 was also impacted by a shift in the geographical mix of worldwide income. The Company’s foreign taxes for 2013, 2012 and 2011 included $2.5, $3.5 and $2.5, respectively, of benefit derived from tax holidays in the Philippines, India and Costa Rica. This resulted in a (1.9)%, (11.6)% and (0.7)% impact to the effective tax rate in 2013, 2012 and 2011, respectively. The Company’s foreign taxes for 2011 included $0.9 of benefit related to a tax holiday in India which expired March 2011. The tax holidays in the Philippines were scheduled to expire by December 2013. The Company has applied for one- or two-year extensions of the Philippine tax holidays in accordance with local law.

	The components of deferred tax assets and liabilities are as follows:



		At December 31,
		2013			2012
Deferred tax assets:
Loss and credit carryforwards	$	66.6		$	54.1

Pension and employee benefits	31.7			50.9

Restructuring	0.6			2.4

Deferred revenue	3.9			3.9

Foreign currency hedge	11.5			—

Other	28.9			43.1

Valuation allowances	(26.2		)	(19.7		)
Total deferred tax assets	117			134.7

Deferred tax liabilities:
Depreciation and amortization	161.4			163.2

Deferred implementation costs	1.3			1.4

Contingent debt and accrued interest	57.6			50.4

Foreign currency hedge	—			7.2

Unremitted foreign earnings	61.8			15.1

Other	8			7.8

Total deferred tax liabilities	290.1			245.1

Net deferred tax liabilities	$	(173.1	)	$	(110.4	)

Deferred tax assets and liabilities in the preceding table, after netting by taxing jurisdiction, are in the following captions in the Consolidated Balance Sheets at December 31, 2013 and 2012.


	At December 31,
	2013			2012
Current deferred tax asset	$	6.2		$	8.9

Non-current deferred tax asset	8.9			19.2

Current deferred tax liability	37.4			2

Non-current deferred tax liability	150.8			136.5

Total deferred tax liability	$	(173.1	)	$	(110.4	)

As of December 31, 2013 and 2012, $0.3 of the valuation allowances relate to the Company’s foreign operations.

As of December 31, 2013, the Company has federal, state, and foreign operating loss carryforwards of $55.2, $736.8 and $32.2, respectively. The federal operating loss carryforwards and state operating loss carryforwards expire between 2017 and 2033. The foreign operating loss carryforwards include $13.8 with no expiration date; the remainder will expire between 2014 and 2028. The federal and state operating loss carryforwards include losses of $51.0 and $98.5, respectively, which were acquired in connection with business combinations. Utilization of the acquired federal and state tax loss carryforwards may be limited pursuant to Section 382 of the Internal Revenue Code of 1986.

During the fourth quarter of 2013, the Company changed the classification for a portion of undistributed earnings of its foreign subsidiaries to reflect management's plans to repatriate undistributed earnings of the Company's foreign subsidiaries to contribute funding to our announced acquisition of SGS Holdings, Inc. As a result of this change, the Company recognized $46.4 of additional income tax expense during 2013 to record the applicable deferred tax liability. As of December 31, 2013, the Company still had $433.6 of undistributed earnings of its foreign subsidiaries for which it has not provided for U.S. federal income taxes or foreign withholding taxes because such earnings are intended to be reinvested indefinitely. It is not practicable to determine the amount of applicable taxes that would be due if such were distributed.

As of December 31, 2013 and 2012, the liability for unrecognized tax benefits was $52.1 and $54.0, respectively, including $19.5 and $19.1 of accrued interest and penalties, respectively, and is recorded within the other long-term liabilities in the accompanying Consolidated Balance Sheets. The total amount of net unrecognized tax benefits that would affect income tax expense, if ever recognized in the Consolidated Financial Statements, is $43.8. This amount includes net interest and penalties of $17.5. The Company’s policy is to recognize interest and penalties accrued on unrecognized tax benefits as part of income tax expense. During 2013, the Company recognized expense of $0.2 in interest and penalties, compared to a net benefit of $2.9 during 2012.

A reconciliation of the beginning and ending total amounts of unrecognized tax benefits (exclusive of interest and penalties) is as follows:



	2013			2012
Balance at January 1	$	34.9		$	88.8

Additions based on tax positions related to the current year	0.3			0.5

Additions for tax positions of prior years	—			2.8

Reductions for tax positions of prior years	(1.8		)	(15.8		)
Settlements	(0.2		)	(40.0		)
Lapse of statutes	(0.6		)	(1.4		)
Balance at December 31	$	32.6		$	34.9


The liability for unrecognized tax benefits related to discontinued operations at December 31, 2013 and 2012 was $10.5 and $11.8, respectively.

The decrease in the liability for unrecognized tax benefits was largely due to resolution of tax audits and the lapsing of the statue of limitations in federal, state and foreign jurisdictions. The Company is currently attempting to resolve income tax audits relating to prior years in various jurisdictions. The Company has received assessments from these jurisdictions related to transfer pricing and deductibility of expenses. The Company believes that it is appropriately reserved with regard to these assessments as of December 31, 2013. Furthermore, the Company believes that it is reasonably possible that the total amounts of unrecognized tax benefits will decrease between $2.0 and $10.0 prior to December 31, 2014, based upon resolution of audits; however, actual developments could differ from those currently expected.

The Company files income tax returns in the U.S. federal jurisdiction, and various states and foreign jurisdictions. With a few exceptions, the Company is no longer subject to examinations by tax authorities for years before 2002.

Accumulated_Other_Comprehensiv

Accumulated Other Comprehensive Income (Loss) (Notes)	12 Months Ended
	Dec. 31, 2013
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]	'
Accumulated Other Comprehensive Income (Loss) [Text Block]	'

	The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):



				Foreign Currency				Derivative Financial Instruments			Pension Liability			Total
	Balance at December 31, 2012			$	36.4			$	11.4		$	(58.3	)	$	(10.5	)

		Other comprehensive (loss) income before reclassifications		(1.3		)		(35.1		)	10.3			(26.1		)

		Adjustment of pension and other post employment obligations		—				—			15.9			15.9

		Amounts reclassified from accumulated other comprehensive income		—				1.2			—			1.2

	Net current-period other comprehensive (loss) income			(1.3		)		(33.9		)	26.2			(9.0		)

	Balance at December 31, 2013			$	35.1			$	(22.5	)	$	(32.1	)	$	(19.5	)


	The following table summarizes the reclassification out of accumulated other comprehensive income (loss) during 2013:



	Details about Accumulated Other Comprehensive Income (Loss) Components		Amount Reclassified from Accumulated Other Comprehensive Income (Loss)				Affected Line Item in the Consolidated Statements of Income

	Loss on derivative instruments		$	(2.1	)		Cost of providing services and products sold and Selling, general and administrative
	Tax benefit		0.9				Income tax benefit

	Loss on derivative instruments, net of tax		(1.2		)		Net of tax

	Adjustment of pension and other post employment obligations		(24.9		)		Selling, general and administrative
	Tax benefit		9				Income tax benefit

	Adjustment of pension and other post employment obligations, net of tax		(15.9		)		Net of tax

	Total reclassifications for the period		$	(17.1	)

Additional_Financial_Informati

Additional Financial Information	12 Months Ended
	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Additional Financial Information	'



		At December 31,
		2013			2012
	Property and equipment, net:
	Land	$	6.9		$	12.7

	Buildings	101.5			107.7

	Leasehold improvements	189.3			180.6

	Equipment	480.4			524.1

	Software	311.9			305.5

	Construction in progress and other	32			33.4

		1,122.00			1,164.00

	Less: Accumulated depreciation	(875.6		)	(884.8		)
		$	246.4		$	279.2

	Payables and other current liabilities:
	Accounts payable	$	30.9		$	50.6

	Deferred tax liability	37.4			2

	Accrued income and other taxes	22.3			19.2

	Accrued payroll-related expenses	85.9			97.7

	Derivative liabilities	21.2			6.1

	Accrued expenses, other	68.9			73.6

	Restructuring and exit costs	2.3			5.5

	Deferred revenue and government grants	22.8			31.1

		$	291.7		$	285.8

Industry_Segments_and_Geograph

Industry Segments and Geographic Operations	12 Months Ended
	Dec. 31, 2013
Segment Reporting Information, Revenue for Reportable Segment [Abstract]	'
Industry Segments and Geographic Operations	'

	Industry Segment Information
	As a result of the change in classification of the Information Management business to discontinued operations, the change in our Chief Executive Officer in the fourth quarter of 2012, and in order to reflect the internal financial reporting structure and operating focus of our new management team and chief operating decision maker, we report operating results and assets and liabilities as a single segment on a consolidated basis. Segment information for previous periods has been reclassified to conform to the current reporting structure.

	Geographic Operations
	The following table presents certain geographic information regarding the Company’s operations:



		Year Ended December 31,
		2013		2012		2011
	Revenues:
	North America	$	1,860.80	$	1,836.40	$	1,790.10

	Rest of World	185.3		168.6		143.1

		$	2,046.10	$	2,005.00	$	1,933.20




		At December 31,
		2013		2012
	Long-lived Assets:
	North America	$	762.9	$	828.5

	Rest of World	133.4		108.8

		$	896.3	$	937.3


	Concentrations
	The Company derives significant revenues from AT&T. Revenues from AT&T were 20.9%, 23.1% and 23.4% of the Company’s consolidated revenues from continuing operations for 2013, 2012 and 2011, respectively. Related accounts receivable from AT&T totaled $73.8 and $73.0 at December 31, 2013 and 2012, respectively. The Company also derives significant revenues from DIRECTV and Comcast. Revenues for DIRECTV were 12.5%, 12.3% and 11.8% of the Company's consolidated revenues from continuing operations for 2013, 2012 and 2011, respectively. Revenues for Comcast were 12.4%, 12.4% and 12.0% of the Company's consolidated revenues from continuing operations for 2013, 2012 and 2011, respectively.

Subsequent_Events_Notes

Subsequent Events (Notes)	12 Months Ended
Subsequent Events (Notes)	Dec. 31, 2013
Subsequent Event [Line Items]	'
Subsequent Events [Text Block]	'
	Merger Agreement
	On January 6, 2014, the Company and its wholly-owned subsidiary, Comet Merger Co. ("Merger Sub") entered into an Agreement and Plan of Merger (the "Merger Agreement") with SGS Holdings, Inc. ("Stream") and, for limited purposes, other Sellers listed in the Merger Agreement. In accordance with the Merger Agreement, Merger Sub will merge with and into Stream, with Stream surviving the Merger as a wholly-owned subsidiary of the Company.

	The Board of Directors of each of the Company and Stream have approved the Merger. The Company has received a copy of an irrevocable written consent executed by holders of 100% of the currently outstanding shares of common stock of Stream, adopting the Merger Agreement and the anticipated transactions.

	The aggregate purchase price of $820.0 will be subject to an adjustment following the closing based on actual levels of Stream's cash, debt and working capital at closing.

	Commitment Letter
	In connection with the Merger Agreement, on January 6, 2014, the Company entered into a Commitment Letter with Citigroup Global Markets Inc., Merrill Lynch, Pierce, Fenner & Smith Incorporated and Bank of America, N.A. with respect to a $650.0 senior credit facility consisting of a $300.0 revolving credit facility and a $350.0 term loan facility. The proceeds will be used to fund a portion of the purchase price payment under the Merger Agreement, as well as for general purposes determined by the Company.

	Citigroup Global Markets Inc. and Bank of America, N.A. have each committed to fund 50% of the term loan facility and a portion of the revolving credit facility, subject to certain terms and conditions.

	Accounts Receivable Securitization Facility
	On January 6, 2014, the Company entered into an amendment to the Company's existing accounts receivable securitization facility with Liberty Funding LLC, The Bank of Nova Scotia, as a Committed Purchaser and as Scotiabank Group Agent, and Wells Fargo Bank, N.A., individually as a Purchaser and as Administrative Agent, to extend the term of the facility to January 6, 2017, subject to certain limitations and extensions, and other amendments to that facility.

Quarterly_Financial_Informatio

Quarterly Financial Information (Unaudited)	12 Months Ended
	Dec. 31, 2013
Quarterly Financial Information Disclosure [Abstract]	'
Quarterly Financial Information	'



		1st			2nd			3rd			4th			Total
		Quarter			Quarter			Quarter			Quarter (a)
	2013:00:00
	Revenues	$	493.5		$	504.3		$	521		$	527.3		$	2,046.10

	Operating Income	36.5			30.1			31.3			39.5			137.4

	Income (loss) from Continued Operations, net of tax	30.2			22			28.2			(21.9		)	58.5

	(Loss) Income from Discontinued Operations, net of tax	(5.1		)	1.4			5.7			0.4			2.4

	Net Income (loss)	25.1			23.4			33.9			(21.5		)	60.9

	Basic Earnings Per Common Share:
	Continuing Operations	$	0.28		$	0.21		$	0.27		$	(0.21	)	$	0.57

	Discontinued Operations	(0.04		)	0.02			0.06			—			0.02

	Basic Earnings Per Common Share	$	0.24		$	0.23		$	0.33		$	(0.21	)	$	0.59

	Diluted Earnings Per Common Share
	Continuing Operations	$	0.27		$	0.2		$	0.26		$	(0.21	)	$	0.54

	Discontinued Operations	(0.04		)	0.02			0.05			—			0.02

	Diluted Earnings Per Common Share	$	0.23		$	0.22		$	0.31		$	(0.21	)	$	0.56




		1st			2nd			3rd			4th			Total
		Quarter			Quarter			Quarter			Quarter (b)
	2012:00:00
	Revenues	$	497.5		$	491.1		$	507.6		$	508.8		$	2,005.00

	Operating Income (Loss)	29			(60.5		)	39.1			31			38.6

	Income (loss) from Continued Operations, net of tax	21.4			(53.7		)	30.3			30.2			28.2

	Income (loss) from Discontinued Operations, net of tax	4.7			68.3			(2.4		)	1.8			72.4

	Net Income	26.1			14.6			27.9			32			100.6

	Basic Earnings Per Common Share:
	Continuing Operations	$	0.19		$	(0.47	)	$	0.27		$	0.28		$	0.25

	Discontinued Operations	0.04			0.6			(0.02		)	0.02			0.65

	Basic Earnings Per Common Share	$	0.23		$	0.13		$	0.25		$	0.3		$	0.9

	Diluted Earnings Per Common Share
	Continuing Operations	$	0.18		$	(0.47	)	$	0.26		$	0.27		$	0.24

	Discontinued Operations	0.04			0.6			(0.02		)	0.02			0.62

	Basic Earnings Per Common Share	$	0.22		$	0.13		$	0.24		$	0.29		$	0.86


	(a) Fourth quarter 2013 includes a decrease in operating income of $3.9 resulting from $2.7 of transaction expenses associated with Convergys' anticipated acquisition Stream and $1.2 of net pension and other post employment benefit plan charges. The net pension and other post employment benefit plan charge consists of a $1.5 pension settlement charge and settlement gain of $0.3 related to the Executive Deferred Compensation Plan. Fourth quarter 2013 also includes $46.4 of tax expense to record the deferred tax liability associated with a change in classification for a portion of undistributed earnings of the Company's foreign subsidiaries. See Note 14 of the Notes to Consolidated Financial Statements for further information.

(b) Fourth quarter includes a decrease in operating income of $6.8 related to a pension settlement charge due to a high volume of lump sum payouts as a result of the sale of the Information Management business.

The sum of the quarterly earnings (loss) per common share may not equal the annual amounts reported because per share amounts are computed independently for each quarter and for full year based on respective weighted-average common shares outstanding and other dilutive potential common shares.

Schedule_II_Valuation_and_Qual

Schedule II - Valuation and Qualifying Accounts	12 Months Ended
	Dec. 31, 2013
Valuation and Qualifying Accounts [Abstract]	'
Schedule of Valuation and Qualifying Accounts Disclosure [Text Block]	'
	CONVERGYS CORPORATION
	SCHEDULE II — VALUATION AND QUALIFYING ACCOUNTS
	(In millions)




				Additions
	Description	Balance at		Charged			Charged			Deductions			Balance
		Beginning		to			to Other						at End
		of Period		Expense			Accounts						of Period
	Year 2013
	Allowance for Doubtful Accounts	$	5.9	$	12.2		$	—		$	12.8	[a]	$	5.3

	Deferred Tax Asset Valuation Allowance	$	19.7	$	6	[b]	$	—		$	4.5	[c]	$	21.2

	Year 2012
	Allowance for Doubtful Accounts	$	9.3	$	11.9		$	—		$	15.3	[a]	$	5.9

	Deferred Tax Asset Valuation Allowance	$	21.3	$	4.2	[d]	$	—		$	5.8	[e]	$	19.7

	Year 2011
	Allowance for Doubtful Accounts	$	8.4	$	13.4		$	(0.2	)	$	12.3	[a]	$	9.3

	Deferred Tax Asset Valuation Allowance	$	20.7	$	2.6	[d]	$	—		$	2	[f]	$	21.3



	[a]	Primarily includes amounts written-off as uncollectible.

	[b]	Amounts relate to valuation allowances recorded for state operating loss carryforwards and federal operating loss carryforwards.

	[c]	Primarily includes the release of state valuation allowances and adjustment of valuation related to state operating loss carryfowards.

	[d]	Amounts relate to valuation allowances recorded for state operating loss carryforwards, foreign operating loss carryforwards and capital loss carryforwards.

	[e]	Primarily includes the release of foreign valuation allowances related to the utilization of foreign net operating losses in the current year and adjustment of valuation related to state tax credits.

	[f]	Primarily includes the release of state valuation allowances related to the utilization of state net operating losses in the current year, adjustment of valuation related to state tax credits and capital loss carryforwards.

Accounting_Policies_Policies

Accounting Policies (Policies)	12 Months Ended
Accounting Policies (Policies)	Dec. 31, 2013
Accounting Policies [Abstract]	'
Consolidation [Policy Text Block]	'
	Principles of Consolidation and Basis of Presentation
	The accompanying Consolidated Financial Statements have been prepared in accordance with accounting principles generally accepted in the United States of America (U.S. GAAP) and U.S. Securities and Exchange Commission regulations. The Consolidated Financial Statements include the accounts of the Company’s majority-owned subsidiaries. All material intercompany accounts and transactions are eliminated upon consolidation.
Reclassification, Policy [Policy Text Block]	'
	Reclassification
	Certain balances in prior years have been reclassified to conform to current year presentation.
Use of Estimates [Policy Text Block]	'
	Use of Estimates, Risks and Uncertainties
	The preparation of the Consolidated Financial Statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported. These estimates include, but are not limited to, project completion dates, time and cost required to complete projects for purposes of revenue recognition and future revenue, expense and cash flow estimates for purposes of impairment analysis and loss contract evaluation. Actual results could differ from those estimates.

	The Company’s results are affected by economic, political, legislative, regulatory and legal actions. Economic conditions, such as recessionary trends, inflation, interest and monetary exchange rates, and government fiscal policies, can have a significant effect on operations. While the Company maintains reserves for anticipated liabilities and carries various levels of insurance, the Company could be affected by civil, criminal, regulatory or administrative actions, claims or proceedings.
Foreign Currency [Policy Text Block]	'
	Foreign Currency Translation
	Assets and liabilities of foreign operations are translated to U.S. dollars at year-end exchange rates. Revenues and expenses are translated at average exchange rates for the year. Translation adjustments are accumulated and reflected as adjustments to other comprehensive (loss) income, a component of Shareholders’ Equity, and included in net earnings only upon sale or liquidation of the underlying foreign subsidiary. Gains or losses resulting from foreign exchange transactions related to balance sheet positions are recorded in the Consolidated Statements of Income within Other income, net.
Revenue Recognition [Policy Text Block]	'
	Revenue Recognition
	Revenues mostly consist of fees generated from outsourced services provided to the Company’s clients. Approximately 91% of the Company's revenues are derived from agent-related services. The Company typically recognizes these revenues as services are performed based on staffing hours or the number of contacts handled by service agents using contractual rates. The remaining revenues are derived from the sale of premise-based and hosted automated self-care and technology solutions and provision of professional services. Revenues from the sale of these solutions and provision of services are typically recognized as services are provided over the duration of the contract using contractual rates.

	Revenues are recognized only when the services are performed, there is evidence of an arrangement, the Company determines that the fee is fixed and determinable and collection of the fee included in the arrangement is considered probable. When determining whether the fee is considered fixed and determinable and collection is probable, the Company considers a number of factors including the creditworthiness of the client and the contractual payment terms. If a client is not considered creditworthy, all revenue under arrangements with that client is recognized upon receipt of cash. If payment terms extend beyond what is considered customary or standard in the related industry and geographic location, the related fees are considered extended and deferred until they become due and payable.

	The Company considers the criteria established primarily by Accounting Standards Codification (ASC) Topic 605-45, “Principal Agent Considerations,” (ASC 605-45) in determining whether revenue should be recognized on a gross versus a net basis. Factors considered in determining if gross or net basis recognition is appropriate include whether the Company is primarily responsible to the client for the services, has discretion on vendor selection, or bears credit risk. The Company provides certain services to clients using third-party vendors. Typically, the costs incurred with third-party vendors related to these services are passed through to the clients. In consideration of the above mentioned criteria, total payments the Company receives from clients related to these services are recorded as revenue and payments the Company makes to third-party vendors are recorded as cost of providing services and products sold.

	The Company sometimes earns supplemental revenues depending on the satisfaction of certain service levels or achievement of certain performance measurement targets. The supplemental revenues are recognized only after required measurement targets are met.

	The Company recognizes revenues from transition services provided to the buyer of the Information Management business as such services are performed.
Stock Compensation [Policy Text Block]	'
	Stock-Based Compensation
	The Company accounts for stock-based payment transactions in which the Company receives employee services in exchange for equity instruments of the Company. Stock-based compensation cost for restricted stock awards and restricted stock units and performance restricted stock units is measured based on the closing fair market value of the Company's common stock on the date of grant. Stock-based compensation cost for stock options is estimated at the grant date based on each option's fair-value as calculated by the Black-Scholes option-pricing model. The Company recognizes stock-based compensation cost as expense for awards other than its performance-based restricted stock units ratably on a straight-line basis over the requisite service period. The Company recognizes stock-based compensation cost associated with its performance based restricted stock units over the requisite service period if it is probable that the performance conditions will be satisfied. The Company will recognize a benefit from stock-based compensation in equity if an incremental tax benefit is realized by following the ordering provisions of the tax law. Tax benefits related to stock compensation expense are reported as financing cash flow and tax expenses are reported as operating cash flow. Further, the Company applies an estimated forfeiture rate to unvested awards when computing the stock compensation-related expenses
Income Taxes [Policy Text Block]	'
	Income Taxes
	The provision for income taxes includes taxes paid, currently payable or receivable, and those deferred. Under U.S. GAAP, the Company recognizes deferred tax assets and liabilities based on the differences between the financial statement and tax basis of assets and liabilities using enacted tax rates in effect for the year in which the differences are expected to be settled or realized.

	The Company regularly reviews its deferred tax assets for recoverability and establishes a valuation allowance if it is more likely than not that some portion or all of a deferred tax asset will not be realized. The determination as to whether a deferred tax asset will be realized is made on a jurisdictional basis and is based on the evaluation of positive and negative evidence. This evidence includes historical pre-tax and taxable income, projected future taxable income, the expected timing of the reversal of existing temporary differences and the implementation of tax planning strategies. Projected future taxable income is based on expected results and assumptions as to the jurisdiction in which the income will be earned. The expected timing of the reversals of existing temporary differences is based on current tax law and the Company’s tax methods of accounting.

	The Company also reviews its tax activities and evaluates uncertain tax positions using a two-step approach. The first step is to evaluate the tax position for recognition by determining if the weight of available evidence indicates that it is more likely than not that the position will be sustained on audit, including resolution of related appeals or litigation processes, if any. The second step is to measure the tax benefit, which is the largest amount that is more than 50% likely of being realized upon ultimate settlement. The Company’s policy is to recognize interest and penalties accrued on unrecognized tax benefits as part of income tax expense.
Other Comprehensvie Income (Loss) [Policy Text Block]	'
	Other Comprehensive Income (Loss)
	Components of other comprehensive (loss) income include currency translation adjustments, changes related to pension liabilities, net of tax, and unrealized (losses) gains on hedging activities, net of tax. Foreign currency translation adjustments generally are not adjusted for income taxes as they relate to indefinite investments in non-U.S. operations. Accumulated other comprehensive (loss) income also includes, net of tax, actuarial gains or losses, prior service costs or credits and transition assets and obligations that are not recognized currently as components of net periodic pension cost.
Concentration Risk, Credit Risk, Policy [Policy Text Block]	'
	Concentration of Credit Risk
	In the normal course of business, the Company is exposed to credit risk. The principal concentrations of credit risk are cash and cash equivalents, short-term investments, accounts receivable and derivative instruments. The Company regularly monitors credit risk exposures and takes steps to mitigate the likelihood of these exposures resulting in a loss. Historically, credit losses on accounts receivable have not been material because of the large concentration of revenues with a small number of large, established companies. The Company does not require collateral or other security to support accounts receivable. The Company evaluates the creditworthiness of its clients in conjunction with its revenue recognition processes, as discussed above, as well as through its ongoing collectability assessment processes for accounts receivable. The Company maintains an allowance for doubtful accounts receivable based upon factors surrounding the credit risk of specific clients, historical trends and other information. The Company limits its counterparty credit risk exposures by entering into derivative contracts with financial institutions that are investment grade rated.
Cash Equivalents [Policy Text Block]	'
	Cash and Cash Equivalents
	Cash and cash equivalents consist of cash on hand and short-term, highly liquid investments with original maturities of three months or less.
Receivables [Policy Text Block]	'
	Receivables and Allowance for Doubtful Accounts
	Trade receivables are comprised primarily of amounts owed to the Company by clients and are presented net of an allowance for doubtful accounts of $5.3 and $5.9 at December 31, 2013 and 2012, respectively. Contracts with individual clients determine when receivables are due, generally within 30-60 days, and whether interest is accrued on late payments.

	The allowance for doubtful accounts is the Company’s best estimate of the amount of probable credit losses in the Company’s existing accounts receivable. The Company regularly reviews the adequacy of its allowance for doubtful accounts. The Company determines the allowance based on historical write-off experience and current economic conditions and also considers factors such as customer credit, past transaction history with the customer and changes in customer payment terms when determining whether the collection of a receivable is reasonably assured. Account balances are charged off against the allowance after all means of collection have been exhausted and the potential for recovery is considered remote.
Property and Equipment [Policy Text Block]	'
	Property and Equipment
	Property and equipment are stated at cost. Depreciation is based on the straight-line method over the estimated useful lives of the assets. Buildings are generally depreciated over a 30-year life, software over a three- to eight-year life and equipment generally over a three-to-five-year life. Leasehold improvements are depreciated over the shorter of their estimated useful life or the remaining term of the associated lease.

	The Company reviews property and equipment asset groups for impairment whenever events or changes in circumstances indicate the carrying amount of an asset may not be recoverable. The Company monitors these changes and events on at least a quarterly basis. Examples of events or changes in circumstances could include, but are not limited to, a prolonged economic downturn, current period operating or cash flow losses combined with a history of losses or a forecast of continuing losses associated with the use of an asset group, or a current expectation that an asset group will be sold or disposed of before the end of its previously estimated useful life. Recoverability is based upon projections of anticipated future undiscounted cash flows associated with the use and eventual disposal of the property and equipment asset groups, as well as specific appraisals in certain instances. Reviews occur at the lowest level for which identifiable cash flows are largely independent of cash flows associated with other property and equipment asset groups. If the future undiscounted cash flows result in a value that is less than the carrying value, then the long-lived asset is considered impaired and a loss is recognized based on the amount by which the carrying amount exceeds the estimated fair value. Various factors that the Company uses in determining the impact of these assessments include the expected useful lives of long-lived assets and our ability to realize any undiscounted cash flows in excess of the carrying amounts of such asset groups, and are affected primarily by changes in the expected use of the assets, changes in technology or development of alternative assets, changes in economic conditions, changes in operating performance and changes in expected future cash flows. Because judgment is involved in determining the fair value of property and equipment asset groups, there is risk that the carrying value of these assets may require adjustment in future periods.
Software Development Costs [Policy Text Block]	'
	Software Development Costs
	Research and development expenditures are charged to expense as incurred. The development costs of software to be marketed are charged to expense until technological feasibility is established and capitalized thereafter, subject to assessment of realizability. Amortization of the capitalized amounts is computed using the greater of the sales ratio method or the straight-line method over a life of five years or less. The Company did not capitalize any software development costs during the periods reported.

Internal Use Software [Policy Text Block]	'
	Internal Use Software
	The Company capitalizes certain expenditures for software that is purchased or internally developed for use in the business. During 2013, 2012, and 2011, internally developed software amounts capitalized were $1.0, $6.8 and $3.8, respectively. Amortization of internal use software begins when the software is ready for service and continues on the straight-line method over the estimated useful life.

Goodwill and Other Intangibles [Policy Text Block]	'
	Goodwill and Other Intangibles
	As discussed more fully in Note 6, goodwill is reviewed at the reporting unit level for impairment as of October 1 each year and at other times if events have occurred or circumstances exist that indicate the carrying value of goodwill may no longer be recoverable.

	As a result of the adoption of Accounting Standards Update (ASU) No. 2011-08 "Testing goodwill for impairment," effective January 1, 2012, we first assess a range of qualitative factors including, but not limited to, macroeconomic conditions, industry conditions, the competitive environment, changes in the market for our products and services, regulatory and political developments, entity specific factors such as strategies and financial performance, when evaluating potential for impairment of goodwill. If, after completing such assessment, it is determined more likely than not that the fair value of a reporting unit is less than its carrying value, we proceed to a two-step impairment test.

	The first step compares the fair value of a reporting unit with its carrying amount, including the goodwill allocated to each reporting unit (Step 1). If the fair value of the reporting unit is in excess of the carrying value, the related goodwill is considered not to be impaired and no further analysis is necessary. If the carrying amount of the reporting unit exceeds the fair value, there is an indication of potential impairment and a second step of testing is performed to measure the amount of the impairment, if any, for that reporting unit.

	When required, the second step compares the implied fair value of the reporting unit goodwill with the carrying amount of the reporting unit goodwill. The implied fair value of goodwill is determined in the same manner as the amount of goodwill recognized in a business combination, which is the excess of the fair value of the reporting unit determined in step one over the fair value of the net assets and identifiable intangibles as if the reporting unit were being acquired. Any excess of the carrying value of the reporting unit goodwill over the implied fair value of the reporting unit goodwill will be recorded as an impairment loss. An impairment charge recognized cannot exceed the amount of goodwill allocated to a reporting unit and cannot be reversed subsequently even if the fair value of the reporting unit recovers.

	Fair value of the reporting unit is determined using a combination of the market approach and the income approach. Under the market approach, fair value is based on revenue and earnings multiples for guideline public companies in the reporting unit's peer group. The market approach requires significant judgment regarding the selection of guideline companies. Under the income approach, value is dependent on the present value of net cash flows to be derived from the ownership. The income approach requires significant judgment including estimates about future cash flows and discount rates. A combination of methodologies is used and weighted appropriately for reporting units with significant adverse changes in business climate.

	Other intangibles, primarily customer relationship assets and trademarks, are amortized over a straight-line basis with estimated useful lives ranging from four to twelve years and are evaluated periodically if events or circumstances indicate a possible inability to recover their carrying amounts.
Postemployment Benefits [Policy Text Block]	'
	Postemployment Benefits
	The funded status of the Company’s pension and other postretirement benefit plans is recognized in the Consolidated Balance Sheets. The funded status is measured as the difference between the fair value of plan assets and the benefit obligation at December 31, the measurement date. For defined benefit pension plans, the benefit obligation is the projected benefit obligation (PBO) and for the other postretirement benefit plans the benefit obligation is the accumulated postretirement benefit obligation (APBO). The PBO represents the actuarial present value of benefits expected to be paid upon retirement. For active plans, the present value reflects estimated future compensation levels. The APBO represents the actuarial present value of postretirement benefits attributed to employee services already rendered. The fair value of plan assets represents the current market value of assets held by an irrevocable trust fund for the sole benefit of participants. The measurement of the benefit obligation is based on the Company’s estimates and actuarial valuations. These valuations reflect the terms of the plans and use participant-specific information such as compensation, age and years of service, as well as certain key assumptions that require significant judgment, including, but not limited to, estimates of discount rates, expected return on plan assets, rate of compensation increases, interest crediting rates and mortality rates. For additional information regarding plan assumptions and the current financial position of the pension and other postretirement plans, see Note 9.

	The Company provides severance benefits to certain employees. The Company accrues the benefits when it becomes probable that such benefits will be paid and when sufficient information exists to make reasonable estimates of the amounts to be paid.
Government Grants [Policy Text Block]	'
	Government Grants
	From time to time, the Company receives grants from local or state governments as an incentive to locate or retain operations in their jurisdictions. Depending on the arrangement, the grants are either received up-front or at the time the Company achieves the milestones set forth in the grant. The Company’s policy is to record the grant funds received as deferred credit and to amortize the deferred credit as a reduction of cost of providing services and products sold or selling, general and administrative expense as the milestones are met over the term of the grant. The terms of the grants generally range from one to fifteen years.
Derivative Instruments [Policy Text Block]	'
	Derivative Instruments
	The Company’s risk management strategy includes the use of derivative instruments to reduce the effects on its operating results and cash flows from fluctuations caused by volatility in currency exchange and interest rates. The Company currently uses only cash flow hedges. These instruments are hedges of forecasted transactions or of the variability of cash flows to be received or paid related to a recognized asset or liability. The Company generally enters into forward exchange contracts expiring within 36 months as hedges of anticipated cash flows denominated in foreign currencies. These contracts are entered into to protect against the risk that the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. In using derivative financial instruments to hedge exposures to changes in exchange rates, the Company exposes itself to counterparty credit risk.

	All derivatives, including foreign currency exchange contracts, are recognized in the Consolidated Balance Sheets at fair value. Fair values for the Company’s derivative financial instruments are based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current assumptions. On the date the derivative contract is entered into, the Company determines whether the derivative contract qualifies for designation as a hedge. For derivatives that are designated as hedges, the Company further designates the hedge as either a fair value or cash flow hedge; all currently existing hedges have been designated as cash flow hedges. Changes in the fair value of derivatives that are highly effective and designated as fair value hedges would be recorded in the Consolidated Statements of Income along with the loss or gain on the hedged asset or liability. Changes in the fair value of derivatives that are highly effective and designated as cash flow hedges are reported as a component of Other Comprehensive (Loss) Income and reclassified into earnings in the same line-item associated with the forecasted transaction and in the same periods during which the hedged transaction impacts earnings. The Company formally documents all relationships between hedging instruments and hedged items, as well as its risk management objective and strategy for undertaking various hedging activities. This process includes linking all derivatives that are designated as fair value or cash flow hedges to specific assets and liabilities on the balance sheet or to forecasted transactions, respectively. The Company also formally assesses, both at the hedge’s inception and on an ongoing basis, whether the derivatives that are used in hedging transactions are highly effective in offsetting changes in fair value or cash flows of hedged items. When it is determined that a derivative is not highly effective as a hedge or that it has ceased to be a highly effective hedge, the Company discontinues hedge accounting prospectively.

	The Company also periodically enters into forward exchange contracts and options that are not designated as hedges. The purpose of the majority of these derivative instruments is to protect the Company against foreign currency exposure pertaining to receivables, payables and intercompany transactions that are denominated in currencies different from the functional currencies of the Company or the respective subsidiaries. The Company records changes in the fair value of these derivative instruments in the Consolidated Statements of Income within Other income, net.
Equity-Method Investments [Policy Text Block]	'
	Investments
	Management determines the appropriate classification of securities at the time of purchase and re-evaluates such designation as of each balance sheet date. Currently all investment securities are classified as trading, and are reported within short-term investments in the Consolidated Balance Sheets. Trading securities are carried at fair value, with gains and losses, both realized and unrealized, reported in Other income, net in the Consolidated Statements of Income. The cost of securities sold is based upon the specific identification method. Interest and dividends on securities classified as trading is included in Other income, net.
Fair Value of Financial Instruments, Policy [Policy Text Block]	'
	Fair Value Measurements
	The Company applies fair value accounting for all financial assets and liabilities and non-financial assets and liabilities that are recognized or disclosed at fair value in the consolidated financial statements on a recurring basis. The Company defines fair value as the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction between market participants at the measurement date. When determining the fair value measurements for assets and liabilities, the Company considers the principal or most advantageous market in which the Company would transact and the market-based risk measurements or assumptions that market participants would use in pricing the asset or liability, such as inherent risk, transfer restrictions and credit risk.
New Accounting Pronouncements, Policy [Policy Text Block]	'
	New Accounting Pronouncements
	In February 2013, the FASB issued ASU 2013-02, "Comprehensive Income (Topic 220): Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income." The standard requires an entity to present (either on the face of the statement where net income is presented or in the notes) the effects on the line items of net income of significant amounts reclassified out of accumulated other comprehensive income if the item reclassified is required under U.S. GAAP to be reclassified to net income in its entirety in the same reporting period. For reclassification items not required under U.S. GAAP to be reclassified directly to net income in their entirety in the same reporting period, an entity is required to cross-reference to other disclosures currently required under U.S. GAAP that provide additional detail about those amounts. ASU 2013-02 applies to all public and private companies that report items of other comprehensive income. ASU 2013-02 was effective for reporting periods beginning after December 15, 2012, with prospective adoption required. The Company adopted ASU 2013-02 effective January 1, 2013. See Note 15.

	In July 2012, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2012-02, "Intangibles - Goodwill and Other: Testing Indefinite-Lived Intangible Assets for Impairment." The standard is intended to reduce the cost and complexity of testing indefinite-lived intangible assets other than goodwill for impairment by providing entities with an option to perform a qualitative assessment to determine whether further impairment testing is necessary. The approach is similar to the guidance in ASU 2011-08 finalized in 2011 for goodwill impairment testing. ASU 2012-02 was effective for annual and interim impairment tests performed for fiscal years beginning after September 15, 2012. The Company adopted ASU 2012-02 effective January 1, 2013, which did not have a material effect on the consolidated financial statements.

	In September 2011, the FASB, issued ASU No. 2011-08, "Intangibles - Goodwill and Other: Testing Goodwill for Impairment" (ASU 2011-08). This ASU simplifies the goodwill impairment assessment by permitting a company to make a qualitative assessment of whether it is more likely than not that a reporting unit's fair value is less than its carrying amount before applying the two-step goodwill impairment test. If the conclusion is that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, the company would be required to conduct the current two-step goodwill impairment test. Otherwise, it would not need to apply the two-step test. ASU 2011-08 was effective for annual and interim goodwill impairment tests performed for fiscal years beginning after December 15, 2011. The Company adopted ASU 2011-08 for its goodwill impairment test as of January 1, 2012, which did not have a material effect on the consolidated financial statements.

	In May 2011, the FASB issued 2011-04, "Fair Value Measurement (Topic 820): Amendments to Achieve Common Fair Value Measurement and Disclosure Requirements in U.S. GAAP and IFRS" (ASU 2011-04). The adoption of ASU 2011-04 conforms the meaning of fair value between U.S. GAPP and International Financial Reporting Standards (IFRS) and improves consistency of disclosures relating to fair value. This ASU requires a reporting entity to provide quantitative information about the significant unobservable inputs used in the fair value measurements categorized within Level 3 of the fair value hierarchy. The amendments in this update were effective for annual periods beginning after December 31, 2011. The Company adopted ASU 2011-04 as of January 1, 2012, which did not have a material effect on the consolidated financial statements.

Divestitures_Tables

Divestitures (Tables)	12 Months Ended
	Dec. 31, 2013
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]	'
Schedule of Disposal Groups, Including Discontinued Operations, Income Statement, Balance Sheet and Additional Disclosures [Table Text Block]	'

	Summarized operating results of the Information Management business are as follows:



		Year Ended December 31,
		2013			2012		2011
	Revenue	$	—		$	128.8	$	328.8

	Income before tax - Information Management operations (1)	—			23.7		58.2

	(Loss) gain on disposition (2)	(6.4		)	99.8		—

	(Loss) income before income taxes	(6.4		)	123.5		58.2

	Income tax (benefit) expense:
	Expense related to Information Management operations	—			7.9		12.4

	(Benefit) expense related to gain on disposition	(8.8		)	83.6		—

	Income from discontinued operations, net of tax	$	2.4		$	32	$	45.8


	(1) Excludes costs previously allocated to Information Management that did not meet the criteria for presentation within discontinued operations of $8.8 and $23.6 for 2012 and 2011, respectively.

	(2) Includes $22.8 of transaction costs related to the sale for 2012.

Earnings_Loss_Per_Share_and_Sh1

Earnings (Loss) Per Share and Shareholderbs Equity (Tables)	12 Months Ended
	Dec. 31, 2013
Earnings Per Share [Abstract]	'
Schedule of Earnings Per Share, Basic and Diluted [Table Text Block]	'
	The following is a reconciliation of the numerator and denominator of the basic and diluted earnings per share (EPS) computations:



				Continuing					Discontinued					Total
				Operations					Operations
	Shares (in Millions)	Shares		Net		Per			Net		Per			Per
				Income		Share			Income		Share			Share
						Amount					Amount			Amount
	2013:00:00
	Basic EPS	103.3		$	58.5	$	0.57		$	2.4	$	0.02		$	0.59

	Effect of dilutive securities:
	Stock-based compensation arrangements	1.2		—		(0.01		)	—		—			(0.01		)

	Convertible Debt	4.7		—		(0.02		)	—		—			(0.02		)

	Diluted EPS	109.2		$	58.5	$	0.54		$	2.4	$	0.02		$	0.56

	2012:00:00
	Basic EPS	112.2		$	28.2	$	0.25		$	72.4	$	0.65		$	0.9

	Effect of dilutive securities:
	Stock-based compensation arrangements	2.1		—		—			—		(0.01		)	(0.01		)

	Convertible Debt	2.8		—		(0.01		)	—		(0.02		)	(0.03		)

	Diluted EPS	117.1		$	28.2	$	0.24		$	72.4	$	0.62		$	0.86

	2011:00:00
	Basic EPS	120.2		$	282.5	$	2.35		$	52.3	$	0.44		$	2.79

	Effect of dilutive securities:
	Stock-based compensation arrangements	2.1		—		(0.05		)	—		(0.02		)	(0.07		)

	Convertible Debt	0.6		—		—			—		—			—

	Diluted EPS	122.9		$	282.5	$	2.3		$	52.3	$	0.42		$	2.72

Share Repurchase Activity	'
	Below is a summary of the Company’s share repurchases during 2013, 2012 and 2011:



	2013	6.7	$	119

	2012	12.3	$	184.4

	2011	7.7	$	96.8

Schedule of Dividends Declared and Paid [Line Items]	'
Schedule of Dividends Declared and Paid [Table Text Block]	'
	During 2012 and 2013, the Company's Board of Directors approved, and the Company has paid, the following dividends per common share:



	Announcement Date	Record Date	Dividend Amount	Payment Date
	May 8, 2012	June 22, 2012	$0.05	July 6, 2012
	July 26, 2012	September 21, 2012	$0.05	October 5, 2012
	October 23, 2012	December 21, 2012	$0.05	January 4, 2013
	February 7, 2013	March 22, 2013	$0.06	April 5, 2013
	April 30, 2013	June 21, 2013	$0.06	July 5, 2013
	July 30, 2013	September 20, 2013	$0.06	October 4, 2013
	November 6, 2013	December 27, 2013	$0.06	January 10, 2014

Investment_In_Cellular_Partner1

Investment In Cellular Partnership (Tables)	12 Months Ended
	Dec. 31, 2013
Equity Method Investments and Joint Ventures [Abstract]	'
Schedule Of Net Income Of Cincinnati SMSA Limited Partnership	'
	The net income of the Cincinnati SMSA Limited Partnership reflected in the following table does not include any provision for income taxes incurred by the partners.



		Year Ended December 31,
		2013		2012		2011
	Revenues	$	—	$	—	$	359.8

	Income from operations	—		—		61.2

	Net income	—		—		60.8

Schedule Of Equity In Earnings Of Equity Method Investees	'
	The Company’s equity in earnings of equity method investees for the three years ended December 31, 2013, 2012 and 2011, respectively, is as follows:



		Year Ended December 31,
		2013		2012		2011
	Convergys’ equity in earnings of Cincinnati SMSA Limited Partnership	$	—	$	—	$	20.5

	Convergys’ equity in earnings of Cincinnati SMSA Tower Holdings LLC	—		—		0.9

	Transaction costs related to the sale of Convergys' interests in Cellular Partnerships	—		—		(1.2		)

	Gain on sale of Convergys' interests in Cellular Partnerships	—		—		265

	Total earnings and gain from Cellular Partnerships, net	$	—	$	—	$	285.2

Goodwill_and_Other_Intangible_1

Goodwill and Other Intangible Assets and Long-Lived Assets (Tables)	12 Months Ended
	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'
Schedule of Goodwill	'

	Below is a progression of goodwill for 2013 and 2012:



	Balance at December 31, 2011	$	621.5

	Impairment	(46.0		)
	Foreign currency and other	2.2

	Balance at December 31, 2012	$	577.7

	Acquisitions	12.2

	Foreign currency and other	(0.5		)
	Balance at December 31, 2013	$	589.4


Schedule Of Total Intangible Assets Primarily Acquired Through Business Combinations	'
	As of December 31, 2013 and 2012, the Company’s other intangible assets consisted of the following:



	2013	Gross			Accumulated			Net
		Carrying			Amortization
		Amount
	Software (classified with Property & Equipment)	$	41.3		$	(31.0	)	$	10.3

	Trademarks	10			(10.0		)	—

	Customer relationships and other intangibles	126.3			(105.9		)	20.4

	Total	$	177.6		$	(146.9	)	$	30.7

	2012
	Software (classified with Property & Equipment)	$	41.3		$	(26.5	)	$	14.8

	Trademarks	10			(10.0		)	—

	Customer relationships and other intangibles	119.5			(100.6		)	18.9

	Total	$	170.8		$	(137.1	)	$	33.7


Schedule Of Estimated Amortization Expense	'

	Amortization expense for intangibles was $5.3 and $6.3 for the years ended December 31, 2013 and 2012, respectively and the related estimated expense for the five subsequent fiscal years is as follows:



	For the year ended 2014	$	4

	For the year ended 2015	3

	For the year ended 2016	3

	For the year ended 2017	3

	For the year ended 2018	3

	Thereafter	5

Debt_Tables

Debt (Tables)	12 Months Ended
	Dec. 31, 2013
Long-term Debt and Capital Lease Obligations [Abstract]	'
Schedule Of Debt And Capital Lease Obligations	'
	Debt and capital lease obligations consists of the following:



		At December 31,
		2013			2012
	Revolving credit facility	$	—		$	—

	2029 Convertible Debentures	59.5			58.4

	Capital Lease Obligations	1.6			2.2

	Accounts Receivable Securitization	—			—

	Total debt	61.1			60.6

	Less current maturities	0.9			0.7

	Long-term debt	$	60.2		$	59.9

	Weighted average effective interest rates:
	2029 Convertible Debentures	6.6		%	6.5		%
Schedule Of Future Minimum Payments	'
	At December 31, 2013, future minimum payments of the Company’s debt and capital lease arrangements are as follows:



	2014	$	0.9

	2015	0.7

	2016	—

	2017	—

	2018	—

	Thereafter	125

	Total	$	126.6

Restructuring_Tables

Restructuring (Tables) (Facility Charge [Member])	12 Months Ended
	Dec. 31, 2013
Facility Charge [Member]	'
Schedule Of Restructuring Liability Activity Balance Included Within Payables, Deferred Revenue And Other Current Liabilities On The Company's Balance Sheets	'
	Restructuring liability for the facilities plans, the balance of which is included in Payables and other current liabilities on the Company's Consolidated Balance Sheets, consisted of the following:



		2013			2012			2011
	Balance at January 1	$	0.3		$	0.5		$	4.9

	Facility charge	—			0.2			—

	Facility payment	(0.3		)	(0.4		)	(4.4		)
	Balance at December 31	$	—		$	0.3		$	0.5

Employee_Benefit_Plans_Tables

Employee Benefit Plans (Tables)	12 Months Ended
Employee Benefit Plans (Tables)	Dec. 31, 2013
Schedule of Net Funded Status	'
	The reconciliation of the defined benefit plans' projected benefit obligation and the fair value of plan assets for the years ended December 31, 2013 and 2012 are as follows:



		At December 31,
		2013			2012
	Change in benefit obligation:
	Benefit obligation at beginning of year	$	265.5		$	252.5
	Benefit obligation at beginning of year	$	265.5		$	252.5
	Service costs	5			3.7
	Service costs	5			3.7
	Interest cost	10.8			11.6
	Interest cost	10.8			11.6
	Actuarial (gain) loss	(6.2		)	22.2
	Actuarial (gain) loss	(6.2		)	22.2
	Curtailment gain	—			(3.8		)
	Curtailment gain	—			(3.8		)
	Benefits paid	(47.0		)	(20.7		)
	Benefit obligation at end of year	$	228.1		$	265.5
	Benefit obligation at end of year	$	228.1		$	265.5
	Change in plan assets:
	Fair value of plan assets at beginning of year	$	171.7		$	140.4
	Fair value of plan assets at beginning of year	$	171.7		$	140.4
	Actual return on plan assets	25.7			18.7
	Actual return on plan assets	25.7			18.7
	Employer contribution	12.5			33.3
	Employer contribution	12.5			33.3
	Benefits paid	(47.0		)	(20.7		)
	Fair value of plan assets at end of year	$	162.9		$	171.7
	Fair value of plan assets at end of year	$	162.9		$	171.7
	Funded status	$	(65.2	)	$	(93.8	)
	Amounts recognized in the Consolidated Balance Sheets consisted of:
	Current liability	$	(4.6	)	$	—
	Current liability	$	(4.6	)	$	—
	Non-current liability	$	(60.6	)	$	(93.8	)
	Accumulated other comprehensive income (loss)	$	(55.5	)	$	(102.4	)
Schedule of Effect of Significant Unobservable Inputs, Changes in Plan Assets	'
	The following table provides a reconciliation of the beginning and ending balances for the Level 3 assets:



		Year Ended December 31
		2013			2012
	Balance, beginning of year	$	4.3		$	3.9
	Balance, beginning of year	$	4.3		$	3.9
	Unrealized (losses) gains relating to instruments still held at the reporting date	(0.8		)	0.4
		(0.8		)	0.4
	Balance, end of year	$	3.5		$	4.3
	Balance, end of year	$	3.5		$	4.3
Schedule of Assumptions Used	'
	The following weighted-average rates were used in determining the benefit obligations at December 31:



		2013				2012
	Discount rate—projected benefit obligation	4.25%	-	4.90%		3.00%	-	6.20%
	Future compensation growth rate	2.50%	-	4.00%		4.00%	-	4.50%
	Expected long-term rate of return on plan assets	6.75%	-	8.00%		7.50%	-	8.00%

	The following weighted-average rates were used in determining the pension cost for all years ended December 31:



		2013			2012			2011
	Discount rate—projected benefit obligation	3.00%	-	4.61%	4.25%	-	6.20%	5.20%	-	7.80%
	Future compensation growth rate	4.00%			4.00%	-	4.50%	4.00%	-	5.50%
	Expected long-term rate of return on plan assets	6.75%	-	8.00%	7.50%	-	8.00%	7.50%	-	8.00%
Schedule of Allocation of Plan Assets	'
	The following table sets forth by level, within the fair value hierarchy, the cash balance plan’s assets at fair value as of December 31, 2013 and 2012:



	Investments	December 31, 2013			Quoted Prices			Significant			Significant
					In Active			Other			Unobservable
					Markets for			Observable			Inputs
					Identical Assets			Inputs			(Level 3)
					(Level 1)			(Level 2)
	Common/Collective trusts	$	154.5		$	—		$	154.5		$	—
	Common/Collective trusts	$	154.5		$	—		$	154.5		$	—
	Convergys common stock	4.9			4.9			—			—
	Convergys common stock	4.9			4.9			—			—
	Equity fund	3.5			—			—			3.5
	Equity fund	3.5			—			—			3.5
	Total investments	$	162.9		$	4.9		$	154.5		$	3.5
	Total investments	$	162.9		$	4.9		$	154.5		$	3.5



	Investments	December 31, 2012			Quoted Prices			Significant			Significant
					In Active			Other			Unobservable
					Markets for			Observable			Inputs
					Identical Assets			Inputs			(Level 3)
					(Level 1)			(Level 2)
	Common/Collective trusts	$	162.7		$	—		$	162.7		$	—
	Common/Collective trusts	$	162.7		$	—		$	162.7		$	—
	Convergys common stock	4.7			4.7			—			—
	Convergys common stock	4.7			4.7			—			—
	Equity fund	4.3			—			—			4.3
	Equity fund	4.3			—			—			4.3
	Total investments	$	171.7		$	4.7		$	162.7		$	4.3
	Total investments	$	171.7		$	4.7		$	162.7		$	4.3

Pension Plan, Defined Benefit [Member]	'
Schedule of Net Benefit Costs [Table Text Block]	'
	Components of pension cost and other amounts recognized in other comprehensive income for the defined benefit plans are as follows:



		Year Ended December 31,
		2013			2012			2011
	Service cost	$	5		$	3.7		$	2.8
	Service cost	$	5		$	3.7		$	2.8
	Interest cost on projected benefit obligation	10.8			11.6			12
	Interest cost on projected benefit obligation	10.8			11.6			12
	Expected return on plan assets	(10.0		)	(11.6		)	(11.4		)
	Amortization and deferrals—net	11.6			17.2			8.7
	Amortization and deferrals—net	11.6			17.2			8.7
	Curtailment benefit	—			(0.2		)	—
	Curtailment benefit	—			(0.2		)	—
	Settlement charge	13.4			6.8			—
	Settlement charge	13.4			6.8			—
	Total pension cost	$	30.8		$	27.5		$	12.1
	Total pension cost	$	30.8		$	27.5		$	12.1
	Other comprehensive income	$	46.9		$	11.8		$	29.5
	Other comprehensive income	$	46.9		$	11.8		$	29.5
Schedule of Expected Benefit Payments	'
	Estimated future benefit payments from the defined benefit plans are as follows:



	2014	$	21.3
	2014	$	21.3
	2015	15.4
	2015	15.4
	2016	16.1
	2016	16.1
	2017	16.9
	2017	16.9
	2018	17.4
	2018	17.4
	2019 - 2023	84.7
	2019 - 2023	84.7
	Total	$	171.8
	Total	$	171.8
Other Pension Plan, Defined Benefit [Member]	'
Schedule of Net Benefit Costs [Table Text Block]	'
	Components of pension cost and other amounts recognized in other comprehensive loss for the unfunded executive pension plans are as follows:



		Year Ended December 31,
		2013			2012			2011
	Service cost	$	—		$	—		$	0.7
	Service cost	$	—		$	—		$	0.7
	Interest cost on projected benefit obligation	0.4			1			1.3
	Interest cost on projected benefit obligation	0.4			1			1.3
	Amortization and deferrals—net	0.2			(0.2		)	(0.1		)
	Amortization and deferrals—net	0.2			(0.2		)	(0.1		)
	Curtailment loss (benefit), net	—			0.1			(2.4		)
	Curtailment loss (benefit), net	—			0.1			(2.4		)
	Settlement gain	(0.3		)	(0.2		)	—
	Settlement gain	(0.3		)	(0.2		)	—
	Total pension cost (benefit)	$	0.3		$	0.7		$	(0.5	)
	Total pension cost (benefit)	$	0.3		$	0.7		$	(0.5	)
	Other comprehensive loss	$	(1.0	)	$	(1.9	)	$	(1.3	)
Schedule of Expected Benefit Payments	'
	Estimated future benefit payments from the unfunded executive plans are as follows:



	2014	$	2.8
	2014	$	2.8
	2015	1.9
	2015	1.9
	2016	1.8
	2016	1.8
	2017	1.2
	2017	1.2
	2018	0.9
	2018	0.9
	2019 - 2023	8.1
	2019 - 2023	8.1
	Total	$	16.7
	Total	$	16.7
Schedule of Changes in Projected Benefit Obligations	'
	The reconciliation of the unfunded executive pension plans’ projected benefit obligation for the years ended December 31, 2013 and 2012 is as follows:



		At December 31,
		2013			2012
	Change in benefit obligation:
	Benefit obligation at beginning of year	$	21.1		$	24.6
	Benefit obligation at beginning of year	$	21.1		$	24.6
	Interest cost	0.4			1
	Interest cost	0.4			1
	Actuarial loss	0.9			1.1
	Actuarial loss	0.9			1.1
	Curtailment loss	—			0.5
	Curtailment loss	—			0.5
	Benefits paid	(8.2		)	(6.1		)
	Benefit obligation at end of year	$	14.2		$	21.1
	Benefit obligation at end of year	$	14.2		$	21.1
	Funded status	$	(14.2	)	$	(21.1	)
	Amounts recognized in the Consolidated Balance Sheets consisted of:
	Current liability	$	(2.8	)	$	(8.8	)
	Non-current liability	$	(11.4	)	$	(12.3	)
	Accumulated other comprehensive income	$	1.3		$	2.3
	Accumulated other comprehensive income	$	1.3		$	2.3
Other Pension Plan, Postretirement or Supplemental Plans, Defined Benefit [Member]	'
Schedule of Net Benefit Costs [Table Text Block]	'
	Components of other post-employment benefit plan cost and other amounts recognized in other comprehensive (loss) income for the postretirement health and life insurance plans are as follows:



		2013			2012			2011
	Service cost	$	—		$	—		$	0.2
	Service cost	$	—		$	—		$	0.2
	Interest cost on projected benefit obligation	0.2			0.3			0.9
	Interest cost on projected benefit obligation	0.2			0.3			0.9
	Expected return on plan assets	(0.4		)	(0.5		)	(0.5		)
	Amortization and deferrals—net	(3.8		)	(5.5		)	(4.0		)
	Curtailment benefit	(0.3		)	(3.8		)	—
	Curtailment benefit	(0.3		)	(3.8		)	—
	Total other benefit	$	(4.3	)	$	(9.5	)	$	(3.4	)
	Other comprehensive (loss) income	$	(2.0	)	$	8.3		$	(14.1	)
	Other comprehensive (loss) income	$	(2.0	)	$	8.3		$	(14.1	)
Schedule of Net Funded Status	'
	The reconciliation of the postretirement health and life insurance plan’s projected benefit obligation and the fair value of plan assets for the years ended December 31, 2013 and 2012 are as follows:



		At December 31,
		2013			2012
	Change in benefit obligation:
	Benefit obligation at beginning of year	$	6.9		$	8.6
	Benefit obligation at beginning of year	$	6.9		$	8.6
	Interest cost	0.2			0.3
	Interest cost	0.2			0.3
	Plan amendment	(1.3		)	—
	Plan amendment	(1.3		)	—
	Actuarial gain	(0.9		)	(0.8		)
	Curtailment	—			(0.6		)
	Curtailment	—			(0.6		)
	Benefits paid	(0.4		)	(0.6		)
	Benefit obligation at end of year	$	4.5		$	6.9
	Benefit obligation at end of year	$	4.5		$	6.9
	Change in plan assets:
	Fair value of plan assets at beginning of year	$	6		$	7
	Fair value of plan assets at beginning of year	$	6		$	7
	Actual return on plan assets	0.1			0.1
	Actual return on plan assets	0.1			0.1
	Employer contribution	(0.8		)	(0.5		)
	Benefits paid	(0.4		)	(0.6		)
	Fair value of plan assets at end of year	$	4.9		$	6
	Fair value of plan assets at end of year	$	4.9		$	6
	Funded status	$	0.4		$	(0.9	)
	Funded status	$	0.4		$	(0.9	)
	Amounts recognized in the Consolidated Balance Sheets consisted of:
	Non-current assets	$	1.2		$	1.8
	Non-current assets	$	1.2		$	1.8
	Current liability	$	(0.2	)	$	(0.3	)
	Non-current liability	$	(0.6	)	$	(2.4	)
	Accumulated other comprehensive income	$	4.6		$	6.6
	Accumulated other comprehensive income	$	4.6		$	6.6
Schedule of Expected Benefit Payments	'
	Estimated future benefit payments from the postretirement health and life plan are as follows:



	2014	$	0.3
	2014	$	0.3
	2015	0.3
	2015	0.3
	2016	0.3
	2016	0.3
	2017	0.3
	2017	0.3
	2018	0.2
	2018	0.2
	2019 - 2023	1.3
	2019 - 2023	1.3
	Total	$	2.7
	Total	$	2.7

StockBased_Compensation_Plans_

Stock-Based Compensation Plans (Tables)	12 Months Ended
Stock-Based Compensation Plans (Tables)	Dec. 31, 2013
Share-based Compensation, Allocation and Classification in Financial Statements [Abstract]	'
Disclosure of Share-based Compensation Arrangements by Share-based Payment Award	'
	The following table shows certain information as of December 31, 2013, with respect to compensation plans under which common shares are authorized for issuance:


			Number of Common Shares to be Issued Upon Exercise		Weighted Average Exercise Price		Common Shares Available for Future Issuance
	Equity compensation plans approved by shareholders
	Stock options		0.8		$	13.11	—
	Stock options		0.8		$	13.11	—
	Restricted stock units		2		—		—
	Restricted stock units		2		—		—
			2.8		$	13.11	9.1
			2.8		$	13.11	9.1
Schedule of Share-based Compensation, Stock Options, Activity	'
	Presented below is a summary of Company stock option activity:



	Shares (in Millions)	Shares		Weighted
				Average
				Exercise
				Price
	Options outstanding at January 1, 2011	5.7		$	31.66
	Options outstanding at January 1, 2011	5.7		$	31.66
	Options exercisable at January 1, 2011	5.7		31.66
	Options exercisable at January 1, 2011	5.7		31.66
	Granted	0.7		13.79
	Granted	0.7		13.79
	Exercised	(0.2	)	11.68
	Exercised	(0.2	)	11.68
	Forfeited	(2.3	)	41.5
	Forfeited	(2.3	)	41.5
	Options outstanding at December 31, 2011	3.9		$	23.9
	Options outstanding at December 31, 2011	3.9		$	23.9
	Options exercisable at December 31, 2011	3.2		$	25.97
	Options exercisable at December 31, 2011	3.2		$	25.97
	Granted	0.7		12.79
	Granted	0.7		12.79
	Exercised	(1.0	)	11.62
	Exercised	(1.0	)	11.62
	Forfeited	(2.4	)	31.33
	Forfeited	(2.4	)	31.33
	Options outstanding at December 31, 2012	1.2		$	12.91
	Options outstanding at December 31, 2012	1.2		$	12.91
	Options exercisable at December 31, 2012	0.3		$	11.86
	Options exercisable at December 31, 2012	0.3		$	11.86
	Exercised	(0.3	)	12.24
	Exercised	(0.3	)	12.24
	Forfeited	(0.1	)	13.31
	Forfeited	(0.1	)	13.31
	Options outstanding at December 31, 2013	0.8		$	13.11
	Options outstanding at December 31, 2013	0.8		$	13.11
	Options exercisable at December 31, 2013	0.2		$	13.14
	Options exercisable at December 31, 2013	0.2		$	13.14
Schedule of Share-based Compensation, Shares Authorized under Stock Option Plans, by Exercise Price Range	'
	The following table summarizes the status of the Company stock options outstanding and exercisable at December 31, 2013:



	Shares (in millions)	Options Outstanding						Options Exercisable
	Range of Exercise Prices	Shares		Weighted	Weighted			Shares	Weighted	Weighted
				Average	Average				Average	Average
				Remaining	Exercise				Remaining	Exercise
				Contractual	Price				Contractual	Price
				Life (in years)					Life (in years)
	$0.0 to $11.55	0.1		1.1	$	10.88		0.1	1.1	$	10.88
	$0.0 to $11.55	0.1		1.1	$	10.88		0.1	1.1	$	10.88
	$11.56 to $21.81	0.7		7.6	13.25			0.1	7.1	13.76
	$11.56 to $21.81	0.7		7.6	13.25			0.1	7.1	13.76
	Total	0.8		7.2	$	13.11		0.2	5.8	$	13.14
	Total	0.8		7.2	$	13.11		0.2	5.8	$	13.14
Schedule of Share-based Compensation, Restricted Stock and Restricted Stock Units Activity	'
	Changes to non-vested restricted stock and restricted stock units for the years ended December 31, 2013 and 2012 were as follows:



	Shares (in millions)	Number		Weighted
		of		Average Fair
		Shares		Value at Date
				of Grant
	Non-vested at December 31, 2011	3.9		$	11.08
	Non-vested at December 31, 2011	3.9		$	11.08
	Granted	1.6		13.11
	Granted	1.6		13.11
	Vested	(2.2	)	10.17
	Vested	(2.2	)	10.17
	Forfeited	(0.8	)	11.96
	Forfeited	(0.8	)	11.96
	Non-vested at December 31, 2012	2.5		12.91
	Non-vested at December 31, 2012	2.5		12.91
	Granted	1.1		16.35
	Granted	1.1		16.35
	Vested	(1.5	)	13.42
	Vested	(1.5	)	13.42
	Forfeited	(0.1	)	13.95
	Forfeited	(0.1	)	13.95
	Non-vested at December 31, 2013	2		$	14.32
	Non-vested at December 31, 2013	2		$	14.32

Commitments_And_Contingencies_

Commitments And Contingencies (Tables)	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Schedule of Future Minimum Rental Payments for Operating Leases	'
	At December 31, 2013, the total minimum rental commitments under non-cancelable operating leases are as follows:



	2014	$	57

	2015	48

	2016	33.7

	2017	24.9

	2018	17.8

	Thereafter	21.3

	Total	$	202.7

Financial_Instruments_Tables

Financial Instruments (Tables)	12 Months Ended
	Dec. 31, 2013
Derivative Instruments and Hedging Activities Disclosure [Abstract]	'
Fair Value Of Derivative Instruments	'
	The following table reflects the fair values of these derivative instruments:



		At December 31,
		2013			2012
	Forward exchange contracts and options designated as hedging instruments:
	Included within other current assets	$	4.3		$	16.4

	Included within other non-current assets	0.2			11.6

	Included within other current liabilities	21.2			6.1

	Included within other long-term liabilities	19.8			3.5

Effect Of Derivative Instruments On Consolidated Financial Statements	'
	The following tables provide the effect of these derivative instruments on the Company’s Consolidated Financial Statements during 2013 and 2012, respectively:

	2013:00:00



	Derivatives in Cash Flow Hedging Relationships	Gain (Loss)			Gain (Loss)			Location of
		Recognized			Reclassified			Gain (Loss)
		in OCL on			from Accumulated			Reclassified from
		Derivative			OCL into Income			Accumulated OCL
		(Effective Portion)			(Effective Portion)			into Income
								(Effective Portion)
	Foreign exchange contracts	$	(57.1	)	$	(2.1	)	Cost of providing services and products sold and Selling, general and administrative

	2012:00:00



	Derivatives in Cash Flow Hedging Relationships	Gain (Loss)			Gain (Loss)			Location of
		Recognized			Reclassified			Gain (Loss)
		in OCL on			from Accumulated			Reclassified from
		Derivative			OCL into Income			Accumulated OCL
		(Effective Portion)			(Effective Portion)			into Income
								(Effective Portion)
	Foreign exchange contracts	$	35.8		$	14.8		Cost of providing services and products sold and Selling, general and administrative

Fair_Value_Disclosures_Tables

Fair Value Disclosures (Tables)	12 Months Ended
	Dec. 31, 2013
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis [Table Text Block]	'
	The derivative assets and liabilities measured at fair value on a recurring basis as of December 31, 2013 and 2012 were as follows:



		December 31, 2013		Quoted Prices		Significant		Significant
				In Active		Other		Unobservable
				Markets for		Observable		Inputs
				Identical Assets		Inputs		(Level 3)
				(Level 1)		(Level 2)
	Derivatives:

	Foreign currency forward contracts (asset position)	$	4.5	$	—	$	4.5	$	—

	Foreign currency forward contracts (liability position)	$	41	$	—	$	41	$	—




		December 31, 2012		Quoted Prices		Significant		Significant
				In Active		Other		Unobservable
				Markets for		Observable		Inputs
				Identical Assets		Inputs		(Level 3)
				(Level 1)		(Level 2)
	Derivatives:
	Foreign currency forward contracts (asset position)	$	28	$	—	$	28	$	—

	Foreign currency forward contracts (liability position)	$	9.6	$	—	$	9.6	$	—

Investments [Member]	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Fair Value, Assets Measured on Recurring and Nonrecurring Basis [Table Text Block]	'
	The assets measured at fair value on a recurring basis as of December 31, 2013 and 2012 were as follows:



		31-Dec-13		Quoted Prices		Significant		Significant
				In Active		Other		Unobservable
				Markets for		Observable		Inputs
				Identical Assets		Inputs		(Level 3)
				(Level 1)		(Level 2)
	Investment securities:
	Mutual funds	$	11	$	11	$	—	$	—

	Convergys common stock	2.3		2.3		—		—

	Money market accounts	0.9		0.9		—		—

	Total	$	14.2	$	14.2	$	—	$	—





		31-Dec-12		Quoted Prices		Significant		Significant
				In Active		Other		Unobservable
				Markets for		Observable		Inputs
				Identical Assets		Inputs		(Level 3)
				(Level 1)		(Level 2)
	Investment securities:
	Mutual funds	$	13.3	$	13.3	$	—	$	—

	Convergys common stock	4.9		4.9		—		—

	Money market accounts	1.3		1.3		—		—

	Total	$	19.5	$	19.5	$	—	$	—

Interest-bearing Deposits [Member]	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'
Fair Value, Assets Measured on Recurring and Nonrecurring Basis [Table Text Block]	'
	The assets measured at fair value on a recurring basis as of December 31, 2013 and 2012 were as follows:


		31-Dec-13		Quoted Prices		Significant		Significant
				In Active		Other		Unobservable
				Markets for		Observable		Inputs
				Identical Assets		Inputs		(Level 3)
				(Level 1)		(Level 2)
	Short-term Investments:
	Cash time deposits	$	68.7	$	—	$	68.7	$	—

	Total	$	68.7	$	—	$	68.7	$	—





		31-Dec-12		Quoted Prices		Significant		Significant
				In Active		Other		Unobservable
				Markets for		Observable		Inputs
				Identical Assets		Inputs		(Level 3)
				(Level 1)		(Level 2)
	Short-term Investments:
	Cash time deposits	$	64.3	$	—	$	64.3	$	—

	Total	$	64.3	$	—	$	64.3	$	—

Income_Taxes_Tables

Income Taxes (Tables)	12 Months Ended
	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'
Schedule of Components of Income Tax Expense (Benefit)	'
	The Company’s provision for income taxes from continuing operations consists of the following:



		Year Ended December 31,
		2013			2012			2011
	Current:
	United States federal	$	(3.1	)	$	(0.9	)	$	79.7

	Foreign	10.2			8			11

	State and local	1.5			(1.8		)	0.3

	Total current	8.6			5.3			91

	Deferred:
	United States federal	30.7			(4.7		)	13.3

	Foreign	34			(0.8		)	(4.7		)

	State and local	(0.8		)	1.3			6.9

	Total deferred	63.9			(4.2		)	15.5

	Total	$	72.5		$	1.1		$	106.5

Schedule of Effective Income Tax Rate Reconciliation	'
	The following is a reconciliation of the statutory federal income tax rate with the effective tax rate from continuing operations for the tax expense in 2013, 2012 and 2011, respectively:



		Year Ended December 31,
		2013		2012		2011
	U.S. federal statutory rate	35	%	35	%	35	%
	Permanent differences	6.8		12.4		1.6

	State and local income taxes, net of federal income tax	0.4		(3.4	)	0.9

	International rate differential, including tax holidays	(14.0	)	(54.2	)	(3.3	)
	Foreign valuation allowances	—		(4.9	)	1.3

	Asset impairments and other	—		46.5		—

	Adjustments for uncertain tax positions	2.3		(1.8	)	4.7

	Restructuring	—		(9.2	)	(10.6	)

	Tax credits and other	(10.4	)	(16.6	)	(2.2	)
	Unremitted earnings, net of foreign tax credits	35.2		—		—

	Effective rate	55.3	%	3.8	%	27.4	%
Schedule of Deferred Tax Assets and Liabilities	'
	The components of deferred tax assets and liabilities are as follows:



		At December 31,
		2013			2012
	Deferred tax assets:
	Loss and credit carryforwards	$	66.6		$	54.1

	Pension and employee benefits	31.7			50.9

	Restructuring	0.6			2.4

	Deferred revenue	3.9			3.9

	Foreign currency hedge	11.5			—

	Other	28.9			43.1

	Valuation allowances	(26.2		)	(19.7		)
	Total deferred tax assets	117			134.7

	Deferred tax liabilities:
	Depreciation and amortization	161.4			163.2

	Deferred implementation costs	1.3			1.4

	Contingent debt and accrued interest	57.6			50.4

	Foreign currency hedge	—			7.2

	Unremitted foreign earnings	61.8			15.1

	Other	8			7.8

	Total deferred tax liabilities	290.1			245.1

	Net deferred tax liabilities	$	(173.1	)	$	(110.4	)

	Deferred tax assets and liabilities in the preceding table, after netting by taxing jurisdiction, are in the following captions in the Consolidated Balance Sheets at December 31, 2013 and 2012.


		At December 31,
		2013			2012
	Current deferred tax asset	$	6.2		$	8.9

	Non-current deferred tax asset	8.9			19.2

	Current deferred tax liability	37.4			2

	Non-current deferred tax liability	150.8			136.5

	Total deferred tax liability	$	(173.1	)	$	(110.4	)
Summary of Income Tax Contingencies	'
	A reconciliation of the beginning and ending total amounts of unrecognized tax benefits (exclusive of interest and penalties) is as follows:



		2013			2012
	Balance at January 1	$	34.9		$	88.8

	Additions based on tax positions related to the current year	0.3			0.5

	Additions for tax positions of prior years	—			2.8

	Reductions for tax positions of prior years	(1.8		)	(15.8		)
	Settlements	(0.2		)	(40.0		)
	Lapse of statutes	(0.6		)	(1.4		)
	Balance at December 31	$	32.6		$	34.9

Accumulated_Other_Comprehensiv1

Accumulated Other Comprehensive Income (Loss) (Tables)	12 Months Ended
	Dec. 31, 2013
Accumulated Other Comprehensive Income (Loss), Net of Tax [Abstract]	'
Schedule of Accumulated Other Comprehensive Income (Loss) [Table Text Block]	'
	The following table summarizes the changes in the accumulated balances for each component of accumulated other comprehensive income (loss):



				Foreign Currency				Derivative Financial Instruments			Pension Liability			Total
	Balance at December 31, 2012			$	36.4			$	11.4		$	(58.3	)	$	(10.5	)

		Other comprehensive (loss) income before reclassifications		(1.3		)		(35.1		)	10.3			(26.1		)

		Adjustment of pension and other post employment obligations		—				—			15.9			15.9

		Amounts reclassified from accumulated other comprehensive income		—				1.2			—			1.2

	Net current-period other comprehensive (loss) income			(1.3		)		(33.9		)	26.2			(9.0		)

	Balance at December 31, 2013			$	35.1			$	(22.5	)	$	(32.1	)	$	(19.5	)


	The following table summarizes the reclassification out of accumulated other comprehensive income (loss) during 2013:



	Details about Accumulated Other Comprehensive Income (Loss) Components		Amount Reclassified from Accumulated Other Comprehensive Income (Loss)				Affected Line Item in the Consolidated Statements of Income

	Loss on derivative instruments		$	(2.1	)		Cost of providing services and products sold and Selling, general and administrative
	Tax benefit		0.9				Income tax benefit

	Loss on derivative instruments, net of tax		(1.2		)		Net of tax

	Adjustment of pension and other post employment obligations		(24.9		)		Selling, general and administrative
	Tax benefit		9				Income tax benefit

	Adjustment of pension and other post employment obligations, net of tax		(15.9		)		Net of tax

	Total reclassifications for the period		$	(17.1	)

Additional_Financial_Informati1

Additional Financial Information (Tables)	12 Months Ended
	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Additional Financial Information	'


		At December 31,
		2013			2012
	Property and equipment, net:
	Land	$	6.9		$	12.7

	Buildings	101.5			107.7

	Leasehold improvements	189.3			180.6

	Equipment	480.4			524.1

	Software	311.9			305.5

	Construction in progress and other	32			33.4

		1,122.00			1,164.00

	Less: Accumulated depreciation	(875.6		)	(884.8		)
		$	246.4		$	279.2

	Payables and other current liabilities:
	Accounts payable	$	30.9		$	50.6

	Deferred tax liability	37.4			2

	Accrued income and other taxes	22.3			19.2

	Accrued payroll-related expenses	85.9			97.7

	Derivative liabilities	21.2			6.1

	Accrued expenses, other	68.9			73.6

	Restructuring and exit costs	2.3			5.5

	Deferred revenue and government grants	22.8			31.1

		$	291.7		$	285.8

Industry_Segments_and_Geograph1

Industry Segments and Geographic Operations (Tables)	12 Months Ended
	Dec. 31, 2013
Segment Reporting Information, Revenue for Reportable Segment [Abstract]	'
Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area	'
	The following table presents certain geographic information regarding the Company’s operations:



		Year Ended December 31,
		2013		2012		2011
	Revenues:
	North America	$	1,860.80	$	1,836.40	$	1,790.10

	Rest of World	185.3		168.6		143.1

		$	2,046.10	$	2,005.00	$	1,933.20

Segment Reporting Information [Line Items]	'
Schedule of Disclosure on Geographic Areas, Long-Lived Assets in Individual Foreign Countries by Country [Table Text Block]	'


		At December 31,
		2013		2012
	Long-lived Assets:
	North America	$	762.9	$	828.5

	Rest of World	133.4		108.8

		$	896.3	$	937.3

Quarterly_Financial_Informatio1

Quarterly Financial Information (Unaudited) (Tables)	12 Months Ended
	Dec. 31, 2013
Quarterly Financial Information Disclosure [Abstract]	'
Schedule of Quarterly Financial Information	'


		1st			2nd			3rd			4th			Total
		Quarter			Quarter			Quarter			Quarter (a)
	2013:00:00
	Revenues	$	493.5		$	504.3		$	521		$	527.3		$	2,046.10

	Operating Income	36.5			30.1			31.3			39.5			137.4

	Income (loss) from Continued Operations, net of tax	30.2			22			28.2			(21.9		)	58.5

	(Loss) Income from Discontinued Operations, net of tax	(5.1		)	1.4			5.7			0.4			2.4

	Net Income (loss)	25.1			23.4			33.9			(21.5		)	60.9

	Basic Earnings Per Common Share:
	Continuing Operations	$	0.28		$	0.21		$	0.27		$	(0.21	)	$	0.57

	Discontinued Operations	(0.04		)	0.02			0.06			—			0.02

	Basic Earnings Per Common Share	$	0.24		$	0.23		$	0.33		$	(0.21	)	$	0.59

	Diluted Earnings Per Common Share
	Continuing Operations	$	0.27		$	0.2		$	0.26		$	(0.21	)	$	0.54

	Discontinued Operations	(0.04		)	0.02			0.05			—			0.02

	Diluted Earnings Per Common Share	$	0.23		$	0.22		$	0.31		$	(0.21	)	$	0.56




		1st			2nd			3rd			4th			Total
		Quarter			Quarter			Quarter			Quarter (b)
	2012:00:00
	Revenues	$	497.5		$	491.1		$	507.6		$	508.8		$	2,005.00

	Operating Income (Loss)	29			(60.5		)	39.1			31			38.6

	Income (loss) from Continued Operations, net of tax	21.4			(53.7		)	30.3			30.2			28.2

	Income (loss) from Discontinued Operations, net of tax	4.7			68.3			(2.4		)	1.8			72.4

	Net Income	26.1			14.6			27.9			32			100.6

	Basic Earnings Per Common Share:
	Continuing Operations	$	0.19		$	(0.47	)	$	0.27		$	0.28		$	0.25

	Discontinued Operations	0.04			0.6			(0.02		)	0.02			0.65

	Basic Earnings Per Common Share	$	0.23		$	0.13		$	0.25		$	0.3		$	0.9

	Diluted Earnings Per Common Share
	Continuing Operations	$	0.18		$	(0.47	)	$	0.26		$	0.27		$	0.24

	Discontinued Operations	0.04			0.6			(0.02		)	0.02			0.62

	Basic Earnings Per Common Share	$	0.22		$	0.13		$	0.24		$	0.29		$	0.86


	(a) Fourth quarter 2013 includes a decrease in operating income of $3.9 resulting from $2.7 of transaction expenses associated with Convergys' anticipated acquisition Stream and $1.2 of net pension and other post employment benefit plan charges. The net pension and other post employment benefit plan charge consists of a $1.5 pension settlement charge and settlement gain of $0.3 related to the Executive Deferred Compensation Plan. Fourth quarter 2013 also includes $46.4 of tax expense to record the deferred tax liability associated with a change in classification for a portion of undistributed earnings of the Company's foreign subsidiaries. See Note 14 of the Notes to Consolidated Financial Statements for further information.

	(b) Fourth quarter includes a decrease in operating income of $6.8 related to a pension settlement charge due to a high volume of lump sum payouts as a result of the sale of the Information Management business.

Recovered_Sheet1

Background And Basis of Presentation (Details) (USD $)

3 Months Ended

6 Months Ended

12 Months Ended

In Millions, unless otherwise specified

Mar. 31, 2014

Jun. 30, 2013

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2010

Apr. 30, 2013

Information Management [Member]

HR Management [Member]

Number of Employees, Geographic Area [Member]

United States of America, Dollars

Australian Dollars [Member]

Collaborative Arrangements and Non-collaborative Arrangement Transactions [Line Items]

Proceeds from Divestiture of Businesses, Net of Cash Divested

$462.60

Sale of business segment

449

Gain on sale of business segment, pre tax

-6.4

99.8

[1]

Gain on sale of business segment, after tax

16.2

40.4

Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest

2.4

72.4

52.3

2.4

45.8

Discontinued Operation, Tax Effect of Income (Loss) from Disposal of Discontinued Operation

-8.8

83.6

6.5

Business Acquisition, Transaction Costs

Payments to Acquire Businesses, Net of Cash Acquired

$820

$15

$16.40

Number of employees added in business acquisition

1,000

[1]

Includes $22.8 of transaction costs related to the sale for 2012.

Accounting_Policies_Details

Accounting Policies (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2012
Derivative instruments maturity period (in months)	'36 months	'	'	'
Minimum Percent Likely To Be Recognized To Measure Tax Benefit	50.00%	'	'	'
Allowance for doubtful accounts receivable	$5.30	$5.90	'	$5.90
Capitalized Computer Software, Period Increase (Decrease)	$1	$6.80	$3.80	'
Minimum [Member]	'	'	'	'
Number Of Days Receivables Are Generally Due	'30	'	'	'
Term Of Government Grant	'1	'	'	'
Maximum [Member]	'	'	'	'
Number Of Days Receivables Are Generally Due	'60	'	'	'
Term Of Government Grant	'15	'	'	'
Customer Management [Member]	'	'	'	'
Percent Of Revenue Derived From Agents	91.00%	'	'	'
Building [Member]	'	'	'	'
Property, Plant and Equipment, Estimated Useful Lives	'30	'	'	'
Computer Software, Intangible Asset [Member] \| Minimum [Member]	'	'	'	'
Property, Plant and Equipment, Estimated Useful Lives	'3	'	'	'
Computer Software, Intangible Asset [Member] \| Maximum [Member]	'	'	'	'
Property, Plant and Equipment, Estimated Useful Lives	'8	'	'	'
Equipment [Member] \| Minimum [Member]	'	'	'	'
Property, Plant and Equipment, Estimated Useful Lives	'3	'	'	'
Equipment [Member] \| Maximum [Member]	'	'	'	'
Property, Plant and Equipment, Estimated Useful Lives	'5	'	'	'
Software and Software Development Costs [Member]	'	'	'	'
Property, Plant and Equipment, Estimated Useful Lives	'5	'	'	'
Trademarks [Member] \| Minimum [Member]	'	'	'	'
Finite-Lived Intangible Asset, Useful Life	'4 years	'	'	'
Computer Software, Intangible Asset [Member] \| Minimum [Member]	'	'	'	'
Finite-Lived Intangible Asset, Useful Life	'5 years	'	'	'
Computer Software, Intangible Asset [Member] \| Maximum [Member]	'	'	'	'
Finite-Lived Intangible Asset, Useful Life	'8 years	'	'	'
Customer Relationships [Member] \| Minimum [Member]	'	'	'	'
Finite-Lived Intangible Asset, Useful Life	'7 years	'	'	'
Customer Relationships [Member] \| Maximum [Member]	'	'	'	'
Finite-Lived Intangible Asset, Useful Life	'12 years	'	'	'

Divestitures_Narrative_Details

Divestitures (Narrative) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013	Dec. 31, 2012		Dec. 31, 2011	Dec. 31, 2011	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Information Management [Member]	Information Management [Member]		Information Management [Member]	F&A [Member]	HR Management [Member]	HR Management [Member]	HR Management [Member]
Sale of business segment	'	$449	'	'	$449		'	'	'	'	$93
Cash received from sale of business segment	'	462.6	'	'	'		'	'	'	'	'
Transaction costs related to the sale of business	'	'	'	'	22.8		'	'	'	'	'
Proceeds from disposition of business	0	0	10	'	'		'	10	'	'	'
Gain on sale of business segment, pre tax	'	'	'	-6.4	99.8	[1]	0	7	'	'	'
Gain on sale of business segment, after tax	'	'	'	'	16.2		'	4.3	40.4	'	'
Federal, state and foreign income tax obligation	'	'	'	-8.8	83.6		0	'	'	6.5	'
Elimination of goodwill and intangible assets from sale of business segment	'	'	'	'	201.7		'	2.6	'	'	'
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	2.4	72.4	52.3	2.4	32		45.8	'	'	'	'
Cost allocated for discontinued business segment included in continuing operations	'	'	'	'	8.8		23.6	'	'	'	'
Transition Service Agreement Period	'	'	'	'24 months	'		'	'	'	'	'
Revenue under transition services agreements subsequent to close of sale	'	'	'	$17.10	$13.80		'	'	'	'	'

[1]	Includes $22.8 of transaction costs related to the sale for 2012.

Divestitures_Schedule_Of_Resul

Divestitures (Schedule Of Results Included In Discontinued Operations) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012		Dec. 31, 2011
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]	'	'		'
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	$2.40	$72.40		$52.30
Information Management [Member]	'	'		'
Income Statement, Balance Sheet and Additional Disclosures by Disposal Groups, Including Discontinued Operations [Line Items]	'	'		'
Revenue from discontinued operations	0	128.8		328.8
Income (loss) before tax	0	23.7	[1]	58.2	[1]
Gain (loss) on disposition	-6.4	99.8	[2]	0
Income (loss) before income taxes	-6.4	123.5		58.2
Income tax on operations	0	7.9		12.4
Income tax on gain (loss) on dispostion	-8.8	83.6		0
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	$2.40	$32		$45.80

[1]	Excludes costs previously allocated to Information Management that did not meet the criteria for presentation within discontinued operations of $8.8 and $23.6 for 2012 and 2011, respectively.
[2]	Includes $22.8 of transaction costs related to the sale for 2012.

Earnings_Loss_Per_Share_and_Sh2

Earnings (Loss) Per Share and Shareholderbs Equity (Schedule Of Reconciliation Of The Numerator And Denominator Of The Basic And Diluted Earnings (Loss) Per Share (EPS) Computations) (Details) (USD $)	3 Months Ended								12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Earnings Per Share	'	'	'	'	'	'	'	'	'	'	'
Basic	'	'	'	'	'	'	'	'	103.3	112.2	120.2
Stock-based compensation arrangements	'	'	'	'	'	'	'	'	1.2	2.1	2.1
Convertible Debt, Share	'	'	'	'	'	'	'	'	4.7	2.8	0.6
Diluted EPS	'	'	'	'	'	'	'	'	109.2	117.1	122.9
Income from continuing operations	($21.90)	$28.20	$22	$30.20	$30.20	$30.30	($53.70)	$21.40	$58.50	$28.20	$282.50
Income from continuing operations, Diluted EPS	'	'	'	'	'	'	'	'	58.5	28.2	282.5
Income (loss) from continuing operations, per basic share	($0.21)	$0.27	$0.21	$0.28	$0.28	$0.27	($0.47)	$0.19	$0.57	$0.25	$2.35
Stock-based compensation arrangements continuing operations, per share	'	'	'	'	'	'	'	'	($0.01)	$0	($0.05)
Convertible debt continuing operation, per share	'	'	'	'	'	'	'	'	($0.02)	($0.01)	$0
Income (loss) from continuing operations, per diluted share	($0.21)	$0.26	$0.20	$0.27	$0.27	$0.26	($0.47)	$0.18	$0.54	$0.24	$2.30
Income (Loss) from Discontinued Operations, Net of Tax, Including Portion Attributable to Noncontrolling Interest	'	'	'	'	'	'	'	'	2.4	72.4	52.3
Income (loss) from discontinued operations, Diluted EPS	'	'	'	'	'	'	'	'	$2.40	$72.40	$52.30
Income (loss) from discontinued operations, per basic share	$0	$0.06	$0.02	($0.04)	$0.02	($0.02)	$0.60	$0.04	$0.02	$0.65	$0.44
Stock-based compensation arrangements discontinued operations, per share	'	'	'	'	'	'	'	'	$0	($0.01)	($0.02)
Convertible Debt, Discontinued Operations, Per Share	'	'	'	'	'	'	'	'	$0	($0.02)	$0
Income (loss) from discontinued operations, per diluted share	$0	$0.05	$0.02	($0.04)	$0.02	($0.02)	$0.60	$0.04	$0.02	$0.62	$0.42
Net basic earnings (loss) per share	($0.21)	$0.33	$0.23	$0.24	$0.30	$0.25	$0.13	$0.23	$0.59	$0.90	$2.79
Stock-based compensation arrangements per share, total	'	'	'	'	'	'	'	'	($0.01)	($0.01)	($0.07)
Convertible debt discontinuing operation, per share, total	'	'	'	'	'	'	'	'	($0.02)	($0.03)	$0
Net diluted earnings (loss) per share	($0.21)	$0.31	$0.22	$0.23	$0.29	$0.24	$0.13	$0.22	$0.56	$0.86	$2.72

Earnings_Loss_Per_Share_and_Sh3

Earnings (Loss) Per Share and Shareholderbs Equity (Narrative) (Details) (USD $)	3 Months Ended	12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Mar. 31, 2014	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013	Dec. 31, 2010	Dec. 31, 2013
					Stock Options [Member]	Stock Options [Member]	Stock Options [Member]	5.75% Junior Subordinated Convertible Debentures [Member]	5.75% Junior Subordinated Convertible Debentures [Member]	2013 Performance grants [Domain]
										Restricted Stock Units (RSUs) [Member]
Antidilutive securities excluded from diluted EPS	'	'	'	'	0.6	1	3.7	'	'	0.3
Repurchase of shares	'	6.7	12.3	7.7	'	'	'	'	'	'
Repurchase of Common Shares	'	$119	$184.40	$96.80	'	'	'	'	'	'
Repurchase of shares, average price per share	'	$17.64	'	'	'	'	'	'	'	'
Aggregate principal amount convertible debentures	'	'	'	'	'	'	'	'	125	'
Interest rate on unsecured senior notes	'	'	'	'	'	'	'	'	5.75%	'
Maturity date	'	'	'	'	'	'	'	'	15-Sep-29	'
Junior subordinated convertible debentures convertible conversion price	'	'	'	'	'	'	'	$11.80	$12.07	'
Junior subordinated convertible debentures convertible equity instruments in conversion	'	'	'	'	'	'	'	84.71	82.82	'
Debt Instrument, Convertible, Terms of Conversion Feature	'	'	'	'	'	'	'	'1000	'1000	'
Incremental Common Shares Attributable to Dilutive Effect of Conversion of Debt Securities	'	4.7	2.8	0.6	'	'	'	'	'	'
Stock Repurchase Program, Remaining Authorized Repurchase Amount	'	250	'	'	'	'	'	'	'	'
Stock Repurchase Program, Authorized Amount	'	$133.30	'	'	'	'	'	'	'	'
Preferred Stock, Shares Authorized	'	5	5	'	'	'	'	'	'	'
Preferred Stock, With Voting Rights	'	4	'	'	'	'	'	'	'	'
Common Stock, Dividends, Per Share, Declared	$0.06	$0.24	$0.15	$0	'	'	'	'	'	'

Earnings_Loss_Per_Share_and_Sh4

Earnings (Loss) Per Share and Shareholderbs Equity Schedule of Dividends Declared and Paid (Details) (USD $)	3 Months Ended
	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012
Schedule of Dividends Declared and Paid [Abstract]	'	'	'	'	'	'	'
Common Stock, Dividends, Per Share, Cash Paid	$0.06	$0.06	$0.06	$0.06	$0.05	$0.05	$0.05

Investment_In_Cellular_Partner2

Investment In Cellular Partnership (Narrative) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Proceeds from sale of interests in the Cellular Partnerships	'	'	$320
Proceeds from sale of interests in the Cellular Partnerships	0	0	320
Gain on sale of interests in Cellular Partnerships	0	0	265
Net gain on sale of interest in Cellular Partnerships, net of tax	'	'	$171.80
Cincinnati SMSA Limited Partnership [Member]	'	'	'
Percentage of interest owned by company	'	'	33.80%
Cincinnati SMSA Tower Holdings LLC [Member]	'	'	'
Percentage of interest owned by company	'	'	45.00%
AT&T [Member] \| Cincinnati SMSA Limited Partnership [Member]	'	'	'
Percentage of interest owned by company	'	'	66.00%
AT&T [Member] \| Cincinnati SMSA Tower Holdings LLC [Member]	'	'	'
Percentage of interest owned by company	'	'	53.00%

Investment_In_Cellular_Partner3

Investment In Cellular Partnership (Schedule Of Net Income Assets And Liabilities Of Cincinnati SMSA Limited Partnership) (Details) (USD $)

3 Months Ended

12 Months Ended

In Millions, unless otherwise specified

Dec. 31, 2013

Sep. 30, 2013

Jun. 30, 2013

Mar. 31, 2013

Dec. 31, 2012

Sep. 30, 2012

Jun. 30, 2012

Mar. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Revenues

$527.30

$521

$504.30

$493.50

$508.80

$507.60

$491.10

$497.50

$2,046.10

$2,005

$1,933.20

Income from operations

39.5

[1]

31.3

30.1

36.5

[2]

39.1

-60.5

137.4

38.6

110.1

Net income

-21.5

33.9

23.4

25.1

27.9

14.6

26.1

60.9

100.6

334.8

Current assets

1,060.40

1,100.60

1,060.40

1,100.60

Current liabilities

292.6

286.5

292.6

286.5

Cincinnati SMSA Limited Partnership [Member]

Revenues

359.8

Income from operations

61.2

Net income

$60.80

[1]

Fourth quarter 2013 includes a decrease in operating income of $3.9 resulting from $2.7 of transaction expenses associated with Convergys' anticipated acquisition Stream and $1.2 of net pension and other post employment benefit plan charges. The net pension and other post employment benefit plan charge consists of a $1.5 pension settlement charge and settlement gain of $0.3 related to the Executive Deferred Compensation Plan. Fourth quarter 2013 also includes $46.4 of tax expense to record the deferred tax liability associated with a change in classification for a portion of undistributed earnings of the Company's foreign subsidiaries. See Note 14 of the Notes to Consolidated Financial Statements for further information.

[2]

Fourth quarter includes a decrease in operating income of $6.8 related to a pension settlement charge due to a high volume of lump sum payouts as a result of the sale of the Information Management business.

Investment_In_Cellular_Partner4

Investment In Cellular Partnership (Schedule Of Equity In Earnings Of Equity Method Investees) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Earnings from Cellular Partnerships, net	$0	$0	$20.20
Transaction costs related to the sale of Convergys' interest in Cellular Partnerships	0	0	-1.2
Gain on sale of interests in the Cellular Partnerships	0	0	-265
Earnings And Gains From Cellular Partnership	0	0	285.2
Cincinnati SMSA Limited Partnership [Member]	'	'	'
Earnings from Cellular Partnerships, net	0	0	20.5
Cincinnati SMSA Tower Holdings LLC [Member]	'	'	'
Earnings from Cellular Partnerships, net	$0	$0	$0.90

Goodwill_and_Other_Intangible_2

Goodwill and Other Intangible Assets and Long-Lived Assets (Narrative) (Details) (USD $)

3 Months Ended

6 Months Ended

12 Months Ended

In Millions, unless otherwise specified

Mar. 31, 2014

Sep. 30, 2013

Jun. 30, 2013

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Apr. 30, 2013

Software [Member]

Customer Relationships [Member]

Customer Management - CIT [Member]

Minimum [Member]

Maximum [Member]

United States of America, Dollars

Australian Dollars [Member]

Software [Member]

Trademarks [Member]

Customer Relationships [Member]

Software [Member]

Customer Relationships [Member]

Goodwill, net

$589.40

$577.70

$621.50

Amortization

5.3

6.3

7.4

Business Acquisition, Transaction Costs

Payments to Acquire Businesses, Net of Cash Acquired

820

16.4

Repayments of Assumed Debt

5.3

Goodwill, Acquired During Period

12.2

Business Acquisition, Customer Relationship Intangible Assets Acquired

Goodwill impairment charge

-46

Goodwill impairment charge, net of tax

44.4

Long Lived Assets Held-for-sale, Impairment Charge

42.6

Long Lived Assets Held for Sale Impairment Charge, net of tax

Asset Impairment Charges

1.5

88.6

Proceeds from Sale of Property, Plant, and Equipment

$47.60

$48

$3.10

Intangible assets, useful life, minimum

'5 years

'4 years

'7 years

'8 years

'12 years

Acquired Finite-Lived Intangible Asset, Useful Life

'8 years

Weighted average amortization period

'2 years 8 months 12 days

'6 years 6 months

Goodwill_and_Other_Intangible_3

Goodwill and Other Intangible Assets and Long-Lived Assets (Schedule of Goodwill) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Goodwill [Line Items]	'	'
Beginning Balance	$577.70	$621.50
Acquisitions	12.2	'
Foreign currency and other	-0.5	2.2
Impairment	'	-46
Ending Balance	$589.40	$577.70

Goodwill_and_Other_Intangible_4

Goodwill and Other Intangible Assets and Long-Lived Assets (Schedule Of Total Intangible Assets Primarily Acquired Through Business Combinations) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Gross Carrying Value	$177.60	$170.80
Accumulated Amortization	-146.9	-137.1
Intangible assets, net	30.7	33.7
Customer Relationships And Other Intangibles [Member]	'	'
Gross Carrying Value	126.3	119.5
Accumulated Amortization	-105.9	-100.6
Intangible assets, net	20.4	18.9
Software [Member]	'	'
Gross Carrying Value	41.3	41.3
Accumulated Amortization	-31	-26.5
Intangible assets, net	10.3	14.8
Trademarks [Member]	'	'
Gross Carrying Value	10	10
Accumulated Amortization	-10	-10
Intangible assets, net	$0	$0

Goodwill_and_Other_Intangible_5

Goodwill and Other Intangible Assets and Long-Lived Assets (Schedule Of Estimated Amortization Expense) (Details) (USD $)	Dec. 31, 2013
In Millions, unless otherwise specified	Dec. 31, 2013
Goodwill and Intangible Assets Disclosure [Abstract]	'
For the year ended 2013	$4
For the year ended 2014	3
For the year ended 2015	3
For the year ended 2016	3
For the year ended 2017	3
Thereafter	$5

Debt_Revolving_Credit_Facility

Debt (Revolving Credit Facility) (Details) (USD $)	Jan. 06, 2014	Dec. 31, 2013	Dec. 31, 2012	Mar. 11, 2013	Mar. 11, 2013	Dec. 31, 2014	Dec. 31, 2013
In Millions, unless otherwise specified	Jan. 06, 2014	Dec. 31, 2013	Dec. 31, 2012	New Credit Facility [Member]	Prior Credit Facility [Member]	Asset Securitization Facility [Member]	Asset Securitization Facility [Member]
Debt Instrument, Unused Borrowing Capacity, Amount	'	$150	'	'	'	'	'
Asset Securitization Facility, Expiration Date	'	'	'	'	'	'January 6, 2017	'June 2014
Line of credit, maximum borrowing capacity	650	'	'	300	400	'	'
Credit facility, amount outstanding	'	$0	$0	'	'	'	'

Debt_Convertible_Debentures_De

Debt (Convertible Debentures) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2013	Dec. 31, 2009	Dec. 31, 2013	Dec. 31, 2009	Dec. 31, 2013	Dec. 31, 2010
Debt (Convertible Debentures) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	5.75% Junior Subordinated Convertible Debentures [Member]	5.75% Junior Subordinated Convertible Debentures [Member]	4.875% Unsecured Senior Notes [Member]	4.875% Unsecured Senior Notes [Member]	5.75% Junior Subordinated Convertible Debentures [Member]	5.75% Junior Subordinated Convertible Debentures [Member]
Debt Instrument	'	'	'	'	'	'	'	'
Aggregate principal amount convertible debentures	'	'	'	'	'	$250,000,000	'	$125,000,000
Extinguishment of Debt, Amount	'	'	'	'	122,500,000	'	'	'
Debt Instrument, Interest Rate, Stated Percentage	'	'	'	'	'	4.88%	'	5.75%
Terms of exchange offer	'	'	'	1,020	'	1,000	'	'
Maturity date	'	'	15-Sep-29	'	'	'	'	15-Sep-29
Liability component of convertible debt recognized at issuance	'	'	'	56,300,000	'	'	'	'
Fair value of convertible debt	'	'	241,500,000	'	'	'	'	'
Deferred tax impact on convertible debt	150,800,000	136,500,000	'	32,700,000	'	'	'	'
Junior subordinated convertible debentures convertible conversion price	'	'	'	'	'	'	$11.80	$12.07
Junior subordinated convertible debentures convertible equity instruments in conversion	'	'	'	'	'	'	84.71	82.82
Debt Instrument, Convertible, Terms of Conversion Feature	'	'	'	'1000	'	'	'1000	'1000
Percent Closing Price Must Be Of Conversion Price For Minimum 20 Days For Company To Reedeem Convertible Debt	'	'	150.00%	'	'	'	'	'
Percent Of Debt Converted To Equity	'	'	100.00%	'	'	'	'	'
Debt Instrument, Convertible, If-converted Value in Excess of Principal	'	'	$222,900,000	'	'	'	'	'

Debt_Schedule_Of_Debt_And_Capi

Debt (Schedule Of Debt And Capital Lease Obligations) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Debt Instrument	'	'
Revolving credit facility	$0	$0
2029 Convertible debt	59.5	58.4
Capital Lease Obligations	1.6	2.2
Accounts Receivable Securitization	0	0
Debt and Capital Lease Obligations	61.1	60.6
Less current maturities	-0.9	-0.7
Long-term debt	$60.20	$59.90
5.75% Junior Subordinated Convertible Debentures [Member]	'	'
Debt Instrument	'	'
Debt, Weighted Average Interest Rate	6.60%	6.50%

Debt_Schedule_Of_Future_Minimu

Debt (Schedule Of Future Minimum Payments) (Details) (USD $)	Dec. 31, 2013
In Millions, unless otherwise specified	Dec. 31, 2013
Long-term Debt and Capital Lease Obligations [Abstract]	'
2013	$0.90
2014	0.7
2015	0
2016	0
2017	0
Thereafter	125
Total	$126.60

Restructuring_2013_Restructuri

Restructuring 2013 Restructuring (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Restructuring Cost and Reserve [Line Items]	'	'	'
Other Restructuring Costs	$1.10	'	'
Restructuring Charges	5.4	11.6	1.2
2013 Restructuring Plan [Member] [Member]	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Severance Costs	4.3	'	'
2013 Restructuring Plan [Member]	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'
Employees affected	800	'	'
Restructuring Reserve	$2.30	'	'

Restructuring_2012_Restructuri

Restructuring (2012 Restructuring) (Details) (USD $)	12 Months Ended								12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2012
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	2012 Restructuring Plan [Member]	Facility Charge [Member]	Facility Charge [Member]	Facility Charge [Member]	Facility Charge [Member]	2012 Restructuring Plan [Member]
Restructuring Cost and Reserve [Line Items]	'	'	'	'	'	'	'	'	'
Restructuring charges	$5.40	$11.60	$1.20	$11.60	'	'	'	'	$0.20
Severance Costs	'	'	'	11.4	'	'	'	'	'
Restructuring liability, ending balance	'	'	'	$5.20	$0	$0.30	$0.50	$4.90	'
Employees affected	'	'	'	100	'	'	'	'	'

Restructuring_2011_Restructuri

Restructuring (2011 Restructuring) (Details) (2011 Restructuring Plan [Member], USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2011	Dec. 31, 2010
2011 Restructuring Plan [Member]	'	'
Severance Costs	'	$1.20
Employees affected	50	'

Restructuring_Facilities_Restr

Restructuring Facilities Restructuring (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Restructuring Reserve [Roll Forward]	'	'	'
Other Restructuring Costs	$1.10	'	'
Facility Charge [Member]	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'
Restructuring liability, beginning balance	0.3	0.5	4.9
Other Restructuring Costs	0	0.2	0
Restructuring liability payment	-0.3	-0.4	-4.4
Restructuring liability, ending balance	0	0.3	0.5
2012 Restructuring Plan [Member]	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'
Restructuring liability, ending balance	'	$5.20	'

Employee_Benefit_Plans_Narrati

Employee Benefit Plans (Narrative) (Details) (USD $)

3 Months Ended

12 Months Ended

3 Months Ended

12 Months Ended

3 Months Ended

12 Months Ended

3 Months Ended

In Millions, unless otherwise specified

Mar. 31, 2014

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2014

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Mar. 31, 2014

Pension Plan, Defined Benefit [Member]

United States Pension Plans of US Entity, Defined Benefit [Member]

Foreign Pension Plan, Defined Benefit [Member]

Other Pension Plans, Defined Benefit [Member]

Other Pension Plans, Postretirement or Supplemental Plans, Defined Benefit [Member]

Segment, Discontinued Operations [Member]

Frozen Executive Deferred Compansation Plan [Member]

Senior Executive Two [Member]

Fixed Income Funds [Member]

Equity Funds [Member]

50% [Domain]

2% [Domain]

Pension Plan, Defined Benefit [Member]

Other Pension Plans, Postretirement or Supplemental Plans, Defined Benefit [Member]

Other Pension Plans, Defined Benefit [Member]

United States Pension Plans of US Entity, Defined Benefit [Member]

Defined Benefit Plan, Benefit Obligation, percentage

13.00%

8.00%

Defined Benefit Plan, Actual Plan Asset Allocations

37.00%

63.00%

Defined Benefit Plan, Target Plan Asset Allocations

35.00%

65.00%

Settlement (gain) loss recognized during the period

$1.20

$1.50

$6.80

$13.40

$6.80

($0.30)

($0.20)

Pension cost (benefit)

30.8

27.5

12.1

0.3

0.7

-0.5

-4.3

-9.5

-3.4

1.6

Accumulated other comprehensive income (loss)

-55.5

-102.4

-55.5

-102.4

1.3

2.3

-4.6

-6.6

Accumulated other comprehensive income (loss), net of tax

32.1

-58.3

-34.6

-63.9

-34.6

-63.9

-4.6

-6.6

Accuarial loss included in accumulated other comprehensive loss

-7.9

-0.2

Accumulated benefit obligation

228.1

265.5

228.1

265.5

252.5

14.2

21.1

24.6

4.5

6.9

8.6

Curtailment (benefit) loss recognized during the period

-0.2

0.1

-2.4

-0.3

-3.8

-0.9

-1.5

Employer contribution

12.5

33.3

8.2

-0.8

-0.5

Unrecognized actuarial gain

1.3

2.3

Unrecognized actuarial gain, net of tax

0.8

1.4

Accumulated benefit obligation

14.2

21.1

Common shares included in cash balance plan

4.9

4.7

Expected employer contributions during the next fiscal year

0.2

Future funding requirements

0.2

Defined matching contribution plan

100.00%

Eligible employee contributions

3.00%

5.00%

Contribtions to defined contribution plan

5.5

6.7

9.5

Number of Company's common shares included in savings plan assets

1.2

1.5

Value of Company's common shares included in plan assets

25.8

25.3

Decrease in accumulated benefit obligation due to plan amendments

Fair value of plan assets for postretirement health

$162.90

$171.70

$162.90

$171.70

$162.90

$171.70

$140.40

$4.90

$3.50

$4.30

Assets expected to be returned to the Company during 2013

Defined Contribution Plan, Employer Matching Contribution, Percent of Match

100.00%

50.00%

Defined Contribution Plan, Contributions by Employee

3.00%

2.00%

Employee_Benefit_Plans_Details

Employee Benefit Plans (Details 1) (USD $)	3 Months Ended		12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Defined Benefit Plan, Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Settlement (gain) loss recognized during the period	$1.20	'	'	'	'
Other comprehensive income (loss)	'	'	-9	36.2	-31.4
Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]	'	'	'	'	'
Fair value of plan assets at beginning of year	'	'	171.7	'	'
Fair value of plan assets at end of year	162.9	171.7	162.9	171.7	'
Non-current liability	73.7	109.2	73.7	109.2	'
Other Pension Plan, Defined Benefit [Member]	'	'	'	'	'
Defined Benefit Plan, Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Service cost	'	'	0	0	0.7
Interest cost	'	'	0.4	1	1.3
Amortization and deferrals - net	'	'	0.2	-0.2	-0.1
Curtailment (benefit) loss recognized during the period	'	'	0	0.1	-2.4
Settlement (gain) loss recognized during the period	-0.3	'	-0.3	-0.2	0
Pension cost	'	'	0.3	0.7	-0.5
Other comprehensive income (loss)	'	'	-1	-1.9	-1.3
Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]	'	'	'	'	'
Benefit obligation at beginning of year	'	'	21.1	24.6	'
Service cost	'	'	0	0	0.7
Interest cost	'	'	0.4	1	1.3
Actuarial loss (gain)	'	'	0.9	1.1	'
Benefits paid	'	'	-8.2	-6.1	'
Curtailments	'	'	0	0.5	'
Benefit obligation at end of year	14.2	21.1	14.2	21.1	24.6
Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]	'	'	'	'	'
Employer contribution	-14.2	-21.1	-14.2	-21.1	'
Funded status	-14.2	-21.1	-14.2	-21.1	'
Current liability	-2.8	-8.8	-2.8	-8.8	'
Non-current liability	-11.4	-12.3	-11.4	-12.3	'
Accumulated other comprehensive income (loss)	1.3	2.3	1.3	2.3	'
Defined Benefit Plan, Expected Future Benefit Payments, Fiscal Year Maturity [Abstract]	'	'	'	'	'
2013	2.8	'	2.8	'	'
2014	1.9	'	1.9	'	'
2015	1.8	'	1.8	'	'
2016	1.2	'	1.2	'	'
2017	0.9	'	0.9	'	'
2018-2022	8.1	'	8.1	'	'
Total	16.7	'	16.7	'	'
Pension Plan, Defined Benefit [Member]	'	'	'	'	'
Defined Benefit Plan, Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Service cost	'	'	5	3.7	2.8
Interest cost	'	'	10.8	11.6	12
Expected return on plan assets	'	'	-10	-11.6	-11.4
Amortization and deferrals - net	'	'	11.6	17.2	8.7
Curtailment (benefit) loss recognized during the period	'	'	0	-0.2	0
Settlement (gain) loss recognized during the period	1.5	6.8	13.4	6.8	0
Pension cost	'	'	30.8	27.5	12.1
Other comprehensive income (loss)	'	'	46.9	11.8	29.5
Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]	'	'	'	'	'
Benefit obligation at beginning of year	'	'	265.5	252.5	'
Service cost	'	'	5	3.7	2.8
Interest cost	'	'	10.8	11.6	12
Actuarial loss (gain)	'	'	-6.2	22.2	'
Benefits paid	'	'	-47	-20.7	'
Curtailments	'	'	0	-3.8	'
Benefit obligation at end of year	228.1	265.5	228.1	265.5	252.5
Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]	'	'	'	'	'
Fair value of plan assets at beginning of year	'	'	171.7	140.4	'
Actual return on plan assets	'	'	25.7	18.7	'
Employer contribution	-65.2	-93.8	-65.2	-93.8	'
Fair value of plan assets at end of year	162.9	171.7	162.9	171.7	140.4
Funded status	-65.2	-93.8	-65.2	-93.8	'
Current liability	-4.6	0	-4.6	0	'
Non-current liability	-60.6	-93.8	-60.6	-93.8	'
Accumulated other comprehensive income (loss)	-55.5	-102.4	-55.5	-102.4	'
Defined Benefit Plan, Expected Future Benefit Payments, Fiscal Year Maturity [Abstract]	'	'	'	'	'
2013	21.3	'	21.3	'	'
2014	15.4	'	15.4	'	'
2015	16.1	'	16.1	'	'
2016	16.9	'	16.9	'	'
2017	17.4	'	17.4	'	'
2018-2022	84.7	'	84.7	'	'
Total	171.8	'	171.8	'	'
Other Pension Plans, Postretirement or Supplemental Plans, Defined Benefit [Member]	'	'	'	'	'
Defined Benefit Plan, Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Service cost	'	'	0	0	0.2
Interest cost	'	'	0.2	0.3	0.9
Expected return on plan assets	'	'	-0.4	-0.5	-0.5
Amortization and deferrals - net	'	'	-3.8	-5.5	-4
Curtailment (benefit) loss recognized during the period	'	'	-0.3	-3.8	0
Pension cost	'	'	-4.3	-9.5	-3.4
Other comprehensive income (loss)	'	'	-2	8.3	-14.1
Defined Benefit Plan, Change in Benefit Obligation [Roll Forward]	'	'	'	'	'
Benefit obligation at beginning of year	'	'	6.9	8.6	'
Service cost	'	'	0	0	0.2
Interest cost	'	'	0.2	0.3	0.9
Change in plan provisions	'	'	-1.3	0	'
Actuarial loss (gain)	'	'	-0.9	-0.8	'
Benefits paid	'	'	-0.4	-0.6	'
Curtailments	'	'	0	-0.6	'
Benefit obligation at end of year	4.5	6.9	4.5	6.9	8.6
Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]	'	'	'	'	'
Fair value of plan assets at beginning of year	'	'	6	7	'
Actual return on plan assets	'	'	0.1	0.1	'
Employer contribution	0.4	-0.9	0.4	-0.9	'
Fair value of plan assets at end of year	4.9	6	4.9	6	7
Funded status	0.4	-0.9	0.4	-0.9	'
Non-current assets	1.2	1.8	1.2	1.8	'
Current liability	-0.2	-0.3	-0.2	-0.3	'
Non-current liability	-0.6	-2.4	-0.6	-2.4	'
Accumulated other comprehensive income (loss)	-4.6	-6.6	-4.6	-6.6	'
Defined Benefit Plan, Expected Future Benefit Payments, Fiscal Year Maturity [Abstract]	'	'	'	'	'
2013	0.3	'	0.3	'	'
2014	0.3	'	0.3	'	'
2015	0.3	'	0.3	'	'
2016	0.3	'	0.3	'	'
2017	0.2	'	0.2	'	'
2018-2022	1.3	'	1.3	'	'
Total	2.7	'	2.7	'	'
Minimum [Member]	'	'	'	'	'
Defined Benefit Plan, Weighted Average Assumptions Used in Calculating Benefit Obligation [Abstract]	'	'	'	'	'
Discount rate -projected benefit obligation	4.25%	3.00%	4.25%	3.00%	'
Future compensation growth rate	2.50%	4.00%	2.50%	4.00%	'
Defined Benefit Plan, Weighted Average Assumptions Used in Calculating Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Discount rate - projected benefit obligation	'	'	3.00%	4.25%	5.20%
Future compensation growth rate	'	'	4.00%	4.00%	4.00%
Expected long-term rate of return on plan assets	'	'	6.75%	7.50%	7.50%
Maximum [Member]	'	'	'	'	'
Defined Benefit Plan, Weighted Average Assumptions Used in Calculating Benefit Obligation [Abstract]	'	'	'	'	'
Discount rate -projected benefit obligation	4.90%	6.20%	4.90%	6.20%	'
Future compensation growth rate	4.00%	4.50%	4.00%	4.50%	'
Defined Benefit Plan, Weighted Average Assumptions Used in Calculating Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Discount rate - projected benefit obligation	'	'	4.61%	6.20%	7.80%
Future compensation growth rate	'	'	'	4.50%	5.50%
Expected long-term rate of return on plan assets	'	'	8.00%	8.00%	8.00%
Segment, Discontinued Operations [Member] \| Pension Plan, Defined Benefit [Member]	'	'	'	'	'
Defined Benefit Plan, Net Periodic Benefit Cost [Abstract]	'	'	'	'	'
Pension cost	'	'	'	$1.60	$3

Employee_Benefit_Plans_Details1

Employee Benefit Plans (Details 2) (USD $)

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

In Millions, unless otherwise specified

Pension Plan, Defined Benefit [Member]

Fair Value, Inputs, Level 1 [Member]

Fair Value, Inputs, Level 2 [Member]

Fair Value, Inputs, Level 3 [Member]

Private Equity Funds [Member]

Common Stock [Member]

Equity Funds [Member]

Fixed Income Funds [Member]

Fair Value, Inputs, Level 1 [Member]

Fair Value, Inputs, Level 2 [Member]

Fair Value, Inputs, Level 3 [Member]

Fair Value, Inputs, Level 1 [Member]

Fair Value, Inputs, Level 2 [Member]

Fair Value, Inputs, Level 3 [Member]

United States Pension Plans of US Entity, Defined Benefit [Member]

Fair Value, Inputs, Level 1 [Member]

Fair Value, Inputs, Level 2 [Member]

Fair Value, Inputs, Level 3 [Member]

United States Pension Plans of US Entity, Defined Benefit [Member]

Defined Benefit Plans and Other Postretirement Benefit Plans Table Text Block [Line Items]

Defined Benefit Plan, Actual Plan Asset Allocations

63.00%

37.00%

Defined Benefit Plan, Change in Fair Value of Plan Assets [Roll Forward]

Fair value of plan assets at beginning of year

$162.90

$171.70

$162.90

$171.70

$140.40

$4.90

$4.70

$154.50

$162.70

$4.30

$3.90

$154.50

$162.70

$154.50

$162.70

$4.90

$4.70

$4.90

$4.70

$3.50

$4.30

$3.50

$4.30

Unrealized gains relating to instruments still held at the reporting date

-0.8

0.4

Fair value of plan assets at end of year

$162.90

$171.70

$162.90

$171.70

$140.40

$4.90

$4.70

$154.50

$162.70

$3.50

$4.30

$154.50

$162.70

$154.50

$162.70

$4.90

$4.70

$4.90

$4.70

$3.50

$4.30

$3.50

$4.30

StockBased_Compensation_Plans_1

Stock-Based Compensation Plans (Narrative) (Details) (USD $)	12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Common share authorized under Convergys LTIP	38	'	'	'
Stock options, common shares to be issued upon exercise	0.8	1.2	3.9	5.7
Total stock, common shares to be issued upon exercise	2.8	'	'	'
Options approved, weighted average exercise price	$13.11	$12.91	$23.90	$31.66
Options approved, common shares available, future issuance	9.1	'	'	'
Long-term incentive plan expense related to continuing operations	$13.40	$21	$17	'
Long-term incentive plan expense related to discontinued operations	'	1.4	2.6	'
Stock-based compensation expense	13.4	21.6	17.4	'
Stock Options [Member]	'	'	'	'
Stock options, common shares to be issued upon exercise	0.8	'	'	'
Options approved, weighted average exercise price	$13.11	'	'	'
Options approved, common shares available, future issuance	0	'	'	'
Weighted average grant date, fair value, options outstanding	$3.74	'	'	'
Weighted average grant date, fair value, options exercisable	$4.01	'	'	'
Aggregate intrinsic value, stock options exercised	1.3	3.3	0.7	'
Recognized tax benefit from exercised stock	0.3	0.7	0.1	'
Aggregate intrinsic value, stock options outstanding and exercisable	6.7	'	'	'
Stock Options [Member] \| Maximum [Member]	'	'	'	'
Award Vesting Period	'3 years	'	'	'
Stock Options [Member] \| Minimum [Member]	'	'	'	'
Award Vesting Period	'2 years	'	'	'
Restricted Stock Units (RSUs) [Member]	'	'	'	'
Restricted stock units, common shares to be issed upon exercise	2	2.5	3.9	'
Options approved, weighted average exercise price	$0	'	'	'
Options approved, common shares available, future issuance	0	'	'	'
Granted, shares	1.1	1.6	1.5	'
Restricted stock units granted, weighted average fair value at date of grant	$16.35	$13.11	$13.67	'
Total unrecognized compensation cost related to non-vested restricted stock and restricted stock units	10.1	'	'	'
Weighted average recognition period (in years)	0.9	'	'	'
Aggregate intrinsic value, non-vested restricted stock	35.1	'	'	'
Performance Shares [Member]	'	'	'	'
Granted, shares	0.4	0.6	0.5	'
Performance Shares [Member] \| Maximum [Member]	'	'	'	'
Payout range	200.00%	'	'	'
Performance Shares [Member] \| Minimum [Member]	'	'	'	'
Payout range	50.00%	'	'	'
2013 Performance grants [Domain]	'	'	'	'
Granted, shares	0.1	'	'	'
2013 Performance grants [Domain] \| Maximum [Member]	'	'	'	'
Payout range	200.00%	'	'	'
2013 Performance grants [Domain] \| Minimum [Member]	'	'	'	'
Payout range	50.00%	'	'	'
2012 Stock Option Grants [Member] \| Stock Options [Member]	'	'	'	'
Stock option expense	0.6	0.7	'	'
Options granted, weighted-average grant date fair value	'	$3.43	'	'
Strike price	'	$12.79	'	'
Expected volatility	'	30.74%	'	'
Expected term (in years)	'	'4 years 6 months	'	'
Risk-free interest rate	'	0.76%	'	'
Expected dividend rate	'	0.00%	'	'
2011 Stock Option Grants [Member] \| Stock Options [Member]	'	'	'	'
Stock option expense	$0.30	$0.30	$1	'
Options granted, weighted-average grant date fair value	'	'	$4.06	'
Strike price	'	'	$13.79	'
Expected volatility	'	'	31.11%	'
Expected term (in years)	'	'	'4 years 6 months	'
Risk-free interest rate	'	'	2.12%	'
Expected dividend rate	'	'	0.00%	'
Performance-based grants that provide for payout contingent upon certain EPS targets [Member] \| 2013 Performance grants [Domain]	'	'	'	'
Granted, shares	0.3	'	'	'

StockBased_Compensation_Plans_2

Stock-Based Compensation Plans (Summary Of Stock Option Activity) (Details) (USD $)	12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Share-based Compensation Arrangement by Share-based Payment Award, Options, Exercisable, Weighted Average Remaining Contractual Term	'5 years 9 months 18 days	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Weighted Average Remaining Contractual Term	'7 years 2 months 12 days	'	'	'
Stock option activity, outstanding	'	'	'	'
Outstanding, beginning balance, shares	1.2	3.9	5.7	'
Granted, shares	'	0.7	0.7	'
Exercised, shares	-0.3	-1	-0.2	'
Forfeited/cancelled, shares	-0.1	-2.4	-2.3	'
Outstanding, ending balance, shares	0.8	1.2	3.9	'
Exercisable, ending balance, shares	0.2	0.3	3.2	5.7
Granted, weighted average exercise price	'	$12.79	$13.79	'
Exercised, weighted average exercise price	$12.24	$11.62	$11.68	'
Forfeited/cancelled, weighted average exercise price	$13.31	$31.33	$41.50	'
Outstanding, weighted average exercise price	$13.11	$12.91	$23.90	$31.66
Exercisable, weighted average exercise price	$13.14	$11.86	$25.97	$31.66
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]	'	'	'	'
Outstanding, shares	0.8	1.2	3.9	'
Outstanding, weighted average exercise price	$13.11	$12.91	$23.90	$31.66
Exercisable, shares	0.2	0.3	3.2	5.7
Exercisable, weighted average exercise price	$13.14	$11.86	$25.97	$31.66
$0.0 to $11.55 [Member]	'	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Exercisable, Weighted Average Remaining Contractual Term	'1 year 1 month 6 days	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Weighted Average Remaining Contractual Term	'1 year 1 month 6 days	'	'	'
Stock option activity, outstanding	'	'	'	'
Outstanding, ending balance, shares	0.1	'	'	'
Exercisable, ending balance, shares	0.1	'	'	'
Outstanding, weighted average exercise price	$10.88	'	'	'
Exercisable, weighted average exercise price	$10.88	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]	'	'	'	'
Outstanding, shares	0.1	'	'	'
Outstanding, weighted average exercise price	$10.88	'	'	'
Exercisable, shares	0.1	'	'	'
Exercisable, weighted average exercise price	$10.88	'	'	'
$11.56 to $21.81 [Member]	'	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Exercisable, Weighted Average Remaining Contractual Term	'7 years 1 month 6 days	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Weighted Average Remaining Contractual Term	'7 years 7 months 6 days	'	'	'
Stock option activity, outstanding	'	'	'	'
Outstanding, ending balance, shares	0.7	'	'	'
Exercisable, ending balance, shares	0.1	'	'	'
Outstanding, weighted average exercise price	$13.25	'	'	'
Exercisable, weighted average exercise price	$13.76	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]	'	'	'	'
Outstanding, shares	0.7	'	'	'
Outstanding, weighted average exercise price	$13.25	'	'	'
Exercisable, shares	0.1	'	'	'
Exercisable, weighted average exercise price	$13.76	'	'	'

StockBased_Compensation_Plans_3

Stock-Based Compensation Plans (Restricted Stock Units) (Details) (Restricted Stock Units (RSUs) [Member], USD $)	12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Restricted Stock Units (RSUs) [Member]	'	'	'
Changes to non-vested restricted stock and restricted stock units	'	'	'
Non-vested, beginning balance, shares	2.5	3.9	'
Non-vested, beginning balance, weighted average fair value at date of grant	$12.91	$11.08	'
Granted, shares	1.1	1.6	1.5
Granted, weighted average fair value at date of grant	$16.35	$13.11	$13.67
Vested, shares	-1.5	-2.2	'
Vested, weighted average fair value at date of grant	$13.42	$10.17	'
Forfeited, shares	-0.1	-0.8	'
Forfeited, weighted average fair value at date of grant	$13.95	$11.96	'
Non-vested, ending balance, shares	2	2.5	3.9
Non-vested, ending balance, weighted average fair value at date of grant	$14.32	$12.91	$11.08

Commitments_And_Contingencies_1

Commitments And Contingencies (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Rent expense	$81	$66	$61.10
Letters of credit outstanding amount	39.3	'	'
Guarantee	1.6	'	'
Purchase Commitments	14.8	'	'
HRM Performance Bond Obligations [Member]	'	'	'
Guarantee	30	'	'
Liability of obligations	0.6	'	'
Letter Of Credits Expiration for the Current Year [Member]	'	'	'
Letters of credit outstanding amount	14.3	'	'
Letters of Credit Expiration for the Preceding One to Three Years [Member]	'	'	'
Letters of credit outstanding amount	24.8	'	'
Letters Of Credit Expiration After Three Years [Member]	'	'	'
Letters of credit outstanding amount	$0.20	'	'

Commitments_And_Contingencies_2

Commitments And Contingencies Commitments And Contingencies (Future Minimum Lease Payments) (Details) (USD $)	Dec. 31, 2013
In Millions, unless otherwise specified	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
2013	$57
2014	48
2015	33.7
2016	24.9
2017	17.8
Thereafter	21.3
Total	$202.70

Financial_Instruments_Narrativ

Financial Instruments (Narrative) (Details)

12 Months Ended

In Millions, unless otherwise specified

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

USD ($)

Forward Contracts PHP [Member]

Forward Contracts INR [Member]

Forward Contracts CAD [Member]

Forward Contracts COP [Member]

Forward Contracts AUD [Member]

PHP

USD ($)

INR

USD ($)

PHP

USD ($)

COP

USD ($)

AUD

USD ($)

Derivatives

Foreign currency acquired through forward exchange contracts

31,479

11,006

20.9

20,100

Derivative, Notional Amount

965.5

590.4

732.9

181.2

20.1

10.5

20.7

Foreign currency sold through forward exchange contracts

20.3

Derivative instruments maturity period (in months)

'36 months

Deferred tax expense

-14.1

7.1

Deferred gains (losses), net of tax

-22.5

-11.4

Deferred gain on derivative instruments reclassified from OCI to earnings during the next the next twelve months, before tax

-16.9

Deferred gain on derivative instruments reclassified from OCI to earnings during next twelve months, net of tax

-10.5

Net gain related to forward contracts

14.8

11.6

Derivative Instruments Not Designated as Hedging Instruments, Gain

2.4

Net loss related to settlement of forward contracts

-2.1

Net loss recognized, related to changes in fair value

-0.4

Derivative Instruments Not Designated as Hedging Instruments, Asset, at Fair Value

0.1

Aggregate fair value of derivative instruments in liability positions

41.5

Aggregate fair value of collateral already posted

Trading Securities, Fair Value Disclosure

14.2

19.5

Short-term time desposits

$68.70

$64.30

Financial_Instruments_Fair_Val

Financial Instruments (Fair Value of Derivative Instruments) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Other Current Assets [Member]	'	'
Forward exchange contracts and options designated as hedging instruments, assets	$4.30	$16.40
Other Non-Current Assets [Member]	'	'
Forward exchange contracts and options designated as hedging instruments, assets	0.2	11.6
Other Current Liabilities [Member]	'	'
Forward exchange contracts and options designated as hedging instruments, liabilities	21.2	6.1
Other Long-Term Liabilities [Member]	'	'
Forward exchange contracts and options designated as hedging instruments, liabilities	$19.80	$3.50

Financial_Instruments_Effect_O

Financial Instruments (Effect Of Derivative Instruments On Consolidated Financial Statements) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Derivative Instruments, Gain (Loss)	'	'
Foreign exchange contracts, Gain (Loss) Recognized in OCL	($57.10)	$35.80
Foreign exchange contracts, Gain Reclassified from AOCL to Income	($2.10)	$14.80

Fair_Value_Disclosures_Details

Fair Value Disclosures (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Fair value assets	$14.20	$19.50
Equity Funds [Member]	'	'
Fair value assets	11	13.3
Common Stock [Member]	'	'
Fair value assets	2.3	4.9
Money Market Funds [Member]	'	'
Fair value assets	0.9	1.3
Interest-bearing Deposits [Member]	'	'
Fair value assets	68.7	64.3
Estimate Of Fair Value, Fair Value Disclosure [Member]	'	'
Foreign currency forward contracts (asset position)	4.5	28
Foreign currency forward contracts (liability position)	41	9.6
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member]	'	'
Foreign currency forward contracts (asset position)	0	0
Foreign currency forward contracts (liability position)	0	0
Fair value assets	14.2	19.5
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member] \| Equity Funds [Member]	'	'
Fair value assets	11	13.3
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member] \| Common Stock [Member]	'	'
Fair value assets	2.3	4.9
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member] \| Money Market Funds [Member]	'	'
Fair value assets	0.9	1.3
Quoted Prices In Active Markets For Identical Assets (Level 1) [Member] \| Interest-bearing Deposits [Member]	'	'
Fair value assets	0	0
Significant Other Observable Inputs (Level 2) [Member]	'	'
Foreign currency forward contracts (asset position)	4.5	28
Foreign currency forward contracts (liability position)	41	9.6
Fair value assets	0	0
Significant Other Observable Inputs (Level 2) [Member] \| Equity Funds [Member]	'	'
Fair value assets	0	0
Significant Other Observable Inputs (Level 2) [Member] \| Common Stock [Member]	'	'
Fair value assets	0	0
Significant Other Observable Inputs (Level 2) [Member] \| Money Market Funds [Member]	'	'
Fair value assets	0	0
Significant Other Observable Inputs (Level 2) [Member] \| Interest-bearing Deposits [Member]	'	'
Fair value assets	68.7	64.3
Significant Unobservable Inputs (Level 3) [Member]	'	'
Foreign currency forward contracts (asset position)	0	0
Foreign currency forward contracts (liability position)	0	0
Fair value assets	0	0
Significant Unobservable Inputs (Level 3) [Member] \| Equity Funds [Member]	'	'
Fair value assets	0	0
Significant Unobservable Inputs (Level 3) [Member] \| Common Stock [Member]	'	'
Fair value assets	0	0
Significant Unobservable Inputs (Level 3) [Member] \| Money Market Funds [Member]	'	'
Fair value assets	0	0
Significant Unobservable Inputs (Level 3) [Member] \| Interest-bearing Deposits [Member]	'	'
Fair value assets	$0	$0

Income_Taxes_Income_Taxes_Prov

Income Taxes Income Taxes - Provision (Benefit) for Income Taxes (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Current:	'	'	'
United States federal	($3.10)	($0.90)	$79.70
Foreign	10.2	8	11
State and local	1.5	-1.8	0.3
Total current	8.6	5.3	91
Deferred:	'	'	'
United States federal	30.7	-4.7	13.3
Foreign	34	-0.8	-4.7
State and local	-0.8	1.3	6.9
Total deferred	63.9	-4.2	15.5
Total	$72.50	$1.10	$106.50

Income_Taxes_Income_Taxes_Reco

Income Taxes Income Taxes - Reconciliation of Statutory Federal Income Tax Rate (Details)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Tax Disclosure [Abstract]	'	'	'
U.S. federal statutory rate	35.00%	35.00%	35.00%
Permanent differences	6.80%	12.40%	1.60%
State and local income taxes, net of federal income tax	0.40%	-3.40%	0.90%
International rate differential, including tax holidays	-14.00%	-54.20%	-3.30%
Foreign valuation allowances	0.00%	-4.90%	1.30%
Impairments	0.00%	46.50%	0.00%
Adjustments for uncertain tax positions	2.30%	-1.80%	4.70%
Restructuring Charges	0.00%	-9.20%	-10.60%
Tax credits and other	-10.40%	-16.60%	-2.20%
Unremitted earnings, net of foreign tax credits	35.20%	0.00%	0.00%
Effective rate	55.30%	3.80%	27.40%

Income_Taxes_Details

Income Taxes (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Foreign Earnings Repatriated	$46.40	'	'
Earnings from continuing operations, foreign	99.1	77.1	52
Valuation allowance	26.2	19.7	'
Undistributed foreign earnings	433.6	'	'
Liability for unrecognized tax benefits	52.1	54	'
Accrued interest and penalties recorded in other long-term liabilities	19.5	19.1	'
Unrecognized tax benefits that would affect income tax expense	43.8	'	'
Interest and penalties share in unrecognized tax benefits	17.5	'	'
Interest and penalties recognized	0.2	-2.9	'
Expected change in unrecognized tax benefits, lower	2	'	'
Expected change in unrecognized tax benefits, upper	10	'	'
Federal	'	'	'
Operating loss carryforwards	55.2	'	'
Operating loss carryforward with no expiration	13.8	'	'
State	'	'	'
Operating loss carryforwards	736.8	'	'
Foreign	'	'	'
Valuation allowance	0.3	0.3	'
Operating loss carryforwards	32.2	'	'
Philippines and India [Member]	'	'	'
Effective income tax rate recocilliation, tax holidays	-1.90%	-11.60%	-0.70%
Philippines and India [Member] \| Foreign	'	'	'
Income tax holiday	2.5	3.5	2.5
India, Set to Expire March 2011 [Member] \| Foreign	'	'	'
Income tax holiday	'	'	0.9
Segment, Discontinued Operations [Member]	'	'	'
Liability for unrecognized tax benefits	10.5	11.8	'
Business combinations [Domain] \| Federal	'	'	'
Operating loss carryforwards	51	'	'
Business combinations [Domain] \| State	'	'	'
Operating loss carryforwards	$98.50	'	'

Income_Taxes_Income_Taxes_Defe

Income Taxes Income Taxes - Deferred Tax Assets and Liabilities (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Deferred tax assets:	'	'
Loss and credit carryforwards	$66.60	$54.10
Pension and employee benefits	31.7	50.9
Restructuring charges	0.6	2.4
Deferred revenue	3.9	3.9
Foreign currency hedge	11.5	0
Other	28.9	43.1
Valuation allowances	-26.2	-19.7
Total deferred tax asset	117	134.7
Deferred tax liabilities:	'	'
Depreciation and amortization	161.4	163.2
Deferred implementation costs	1.3	1.4
Contingent debt and accrued interest	57.6	50.4
Foreign currency hedge	0	7.2
Deferred Tax Liabilities, Undistributed Foreign Earnings	61.8	15.1
Other	8	7.8
Total deferred tax liability	290.1	245.1
Net deferred tax (liability) / asset	-173.1	-110.4
Deferred Tax Assets, Net of Valuation Allowance, Current	6.2	8.9
Deferred Tax Assets, Net of Valuation Allowance, Noncurrent	8.9	19.2
Deferred Tax Liabilities, Net, Current	37.4	2
Deferred Tax Liabilities, Net, Noncurrent	$150.80	$136.50

Income_Taxes_Income_Taxes_Unre

Income Taxes Income Taxes - Unrecognized Tax Benefits (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Reconciliation of unrecognized tax benefits [Roll Forward]	'	'
Balance at January 1	$34.90	$88.80
Additions based on tax positions related to the current year	0.3	0.5
Additions for tax positions of prior years	0	2.8
Reductions for tax positions of prior years	-1.8	-15.8
Settlements	-0.2	-40
Lapse of statutes	-0.6	-1.4
Balance at December 31	$32.60	$34.90

Accumulated_Other_Comprehensiv2

Accumulated Other Comprehensive Income (Loss) Accumulated Other Comprehensive Income/(Loss) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Accumulated Other Comprehensive Income (Loss), Foreign Currency Translation Adjustment, Net of Tax	$35.10	$36.40	'
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Gain (Loss) Arising During Period, Net of Tax	-1.3	'	'
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Reclassification Adjustment from AOCI, Realized upon Sale or Liquidation, Net of Tax	0	'	'
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax, Portion Attributable to Parent	-1.3	22.3	-3.9
Deferred gains (losses), net of tax	22.5	11.4	'
Other Comprehensive Income (Loss), Unrealized Gain (Loss) on Derivatives Arising During Period, Net of Tax	-35.1	'	'
Derivative Instruments, Gain (Loss) Reclassified from Accumulated OCI into Income, Effective Portion, Net	1.2	'	'
Other Comprehensive Income (Loss), Derivatives Qualifying as Hedges, Net of Tax	-33.9	'	'
Accumulated Other Comprehensive Income (Loss), Pension and Other Postretirement Benefit Plans, Net of Tax	-32.1	58.3	'
Other Comprehensive (Income) Loss, Pension and Other Postretirement Benefit Plans, Adjustment, before Reclassification Adjustments, Net of Tax	10.3	'	'
Other Comprehensive Income (Loss), Settlement of Pension Obligation Arising During the Period, Net of Tax	15.9	'	'
Other Comprehensive (Income) Loss, Reclassification Adjustment from AOCI, Pension and Other Postretirement Benefit Plans, for Net (Gain) Loss, Net of Tax	0	'	'
Other Comprehensive (Income) Loss, Pension and Other Postretirement Benefit Plans, Adjustment, Net of Tax	26.2	'	'
Accumulated Other Comprehensive Income (Loss), Net of Tax	-19.5	-10.5	'
Other comprehensive income (loss) before relclassification	-26.1	'	'
Amounts Reclassified from Accumulated Other Comprehensive Income due to Pension Settlement Obligation	15.9	'	'
Amounts reclassified from accumulated other comprehensive income	1.2	'	'
Other Comprehensive Income (Loss), Net of Tax, Portion Attributable to Parent	($9)	$36.20	($31.40)

Accumulated_Other_Comprehensiv3

Accumulated Other Comprehensive Income (Loss) Accumulated Other Comprehensive Income/(Loss) Reclassifications out of Accumulated Other Comprehensive Income (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Accumulated Other Comprehensive Income (Loss) [Line Items]	'	'
Derivative Instruments, Gain Reclassified from Accumulated OCI into Income, Effective Portion	($2.10)	$14.80
Other Comprehensive Income (Loss), Reclassification Adjustment from AOCI on Derivatives, Tax	0.9	'
Derivative Instruments, Gain (Loss) Reclassified from Accumulated OCI into Income, Effective Portion, Net	-1.2	'
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension Obligation included in Net Income, before Tax	-24.9	'
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension Obligation included in Net Income, Tax	9	'
Other Comprehensive Income (Loss), Reclassification Adjustment on Pension Obligation Included in Net Income, Net of Tax	-15.9	'
Amounts Reclassifed from Accumulated Other Comprehensive Income, Net of Tax	($17.10)	'

Additional_Financial_Informati2

Additional Financial Information (Schedule Of Payables And Other Current Liabilities) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Additional Information [Line Items]	'	'
Property and equipment, gross	$1,122	$1,164
Less: Accumulated depreciation	-875.6	-884.8
Property and equipment, net	246.4	279.2
Accounts payable	30.9	50.6
Deferred Tax Liabilities, Net, Current	37.4	2
Accrued taxes	22.3	19.2
Accrued payroll-related expenses	85.9	97.7
Derivative Liabilities	21.2	6.1
Accrued expenses, other	68.9	73.6
Restructuring and exit costs	2.3	5.5
Deferred revenue and government grants	22.8	31.1
Payables and other current liabilities, total	291.7	285.8
Foreign currency translation adjustments	35.1	36.4
Pension liability, net of tax benefit of $35.1 and $35.7	32.1	-58.3
Unrealized gain (loss) on hedging activities, net of tax (expense) benefit of ($7.1) and $1.0	22.5	11.4
Accumulated Other Comprehensive Income (Loss), Net of Tax	-19.5	-10.5
Land [Member]	'	'
Additional Information [Line Items]	'	'
Property and equipment, gross	6.9	12.7
Building [Member]	'	'
Additional Information [Line Items]	'	'
Property and equipment, gross	101.5	107.7
Leasehold Improvements [Member]	'	'
Additional Information [Line Items]	'	'
Property and equipment, gross	189.3	180.6
Equipment [Member]	'	'
Additional Information [Line Items]	'	'
Property and equipment, gross	480.4	524.1
Computer Software, Intangible Asset [Member]	'	'
Additional Information [Line Items]	'	'
Property and equipment, gross	311.9	305.5
Construction in Progress [Member]	'	'
Additional Information [Line Items]	'	'
Property and equipment, gross	$32	$33.40

Industry_Segments_and_Geograph2

Industry Segments and Geographic Operations (Schedule Of Business Segment Information) (Details) (USD $)

3 Months Ended

12 Months Ended

In Millions, unless otherwise specified

Dec. 31, 2013

Sep. 30, 2013

Jun. 30, 2013

Mar. 31, 2013

Dec. 31, 2012

Sep. 30, 2012

Jun. 30, 2012

Mar. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Revenues

$527.30

$521

$504.30

$493.50

$508.80

$507.60

$491.10

$497.50

$2,046.10

$2,005

$1,933.20

Depreciation

85.5

82.4

76.3

Amortization

5.3

6.3

7.4

Restructuring charges

5.4

11.6

1.2

Asset impairment

1.5

88.6

Operating income (loss)

39.5

[1]

31.3

30.1

36.5

[2]

39.1

-60.5

137.4

38.6

110.1

Assets

1,956.70

2,037.90

1,956.70

2,037.90

Long-Lived Assets

896.3

937.3

896.3

937.3

Geographical, Groups of Countries, Group One [Member]

Revenues

1,860.80

1,836.40

1,790.10

Long-Lived Assets

762.9

828.5

762.9

828.5

Geographical, Groups of Countries, Group Two [Member]

Revenues

185.3

168.6

143.1

Long-Lived Assets

133.4

108.8

133.4

108.8

At And T [Member] | Customer Concentration Risk [Member] | Sales Revenue, Services, Net [Member]

Concentration risk percent

20.90%

23.10%

23.40%

Accounts Receivable, Net

$73.80

$73

$73.80

$73

Directtv [Member] | Customer Concentration Risk [Member] | Sales Revenue, Services, Net [Member]

Concentration risk percent

12.50%

12.30%

11.80%

Comcast [Member] | Customer Concentration Risk [Member] | Sales Revenue, Services, Net [Member]

Concentration risk percent

12.40%

12.00%

[1]

[2]

Subsequent_Events_Details

Subsequent Events (Details) (USD $)	3 Months Ended	6 Months Ended	12 Months Ended						12 Months Ended
In Millions, unless otherwise specified	Mar. 31, 2014	Jun. 30, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Jan. 06, 2014	Jan. 06, 2014	Jan. 06, 2014	Dec. 31, 2014	Dec. 31, 2013
	Mar. 31, 2014	Jun. 30, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Jan. 06, 2014	Revolving Credit Facility [Member]	Long-term Debt [Member]	Asset Securitization Facility [Member]	Asset Securitization Facility [Member]
Subsequent Event [Line Items]	'	'	'	'	'	'	'	'	'	'
Business Acquisition, Date of Acquisition Agreement	6-Jan-14	'	'	'	'	'	'	'	'	'
Payments to Acquire Businesses, Net of Cash Acquired	$820	$15	$16.40	$0	$0	'	'	'	'	'
Line of Credit Facility, Maximum Borrowing Capacity	'	'	'	'	'	$650	$300	$350	'	'
Asset Securitization Facility, Expiration Date	'	'	'	'	'	'	'	'	'January 6, 2017	'June 2014

Quarterly_Financial_Informatio2

Quarterly Financial Information (Unaudited) (Details) (USD $)	3 Months Ended										12 Months Ended
In Millions, except Per Share data, unless otherwise specified	Dec. 31, 2013		Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012		Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Quarterly Financial Information Disclosure [Abstract]	'		'	'	'	'		'	'	'	'	'	'
Change in Operating Income	$3.90		'	'	'	'		'	'	'	'	'	'
Business Combination, Acquisition Related Costs	2.7		'	'	'	'		'	'	'	'	'	'
Defined Benefit Plan, Recognized Net Gain (Loss) Due to Settlements	-1.2		'	'	'	'		'	'	'	'	'	'
Foreign Earnings Repatriated	'		'	'	'	'		'	'	'	46.4	'	'
Revenues	527.3		521	504.3	493.5	508.8		507.6	491.1	497.5	2,046.10	2,005	1,933.20
Operating income (loss)	39.5	[1]	31.3	30.1	36.5	31	[2]	39.1	-60.5	29	137.4	38.6	110.1
Net income (loss) from continuing operations	-21.9		28.2	22	30.2	30.2		30.3	-53.7	21.4	58.5	28.2	282.5
Net income (loss) from discontinued operations	-0.4		-5.7	-1.4	-5.1	-1.8		2.4	-68.3	-4.7	-2.4	-72.4	'
Net (loss) income	-21.5		33.9	23.4	25.1	32		27.9	14.6	26.1	60.9	100.6	334.8
Basic earnings (loss) per share:	'		'	'	'	'		'	'	'	'	'	'
Continuing operations	($0.21)		$0.27	$0.21	$0.28	$0.28		$0.27	($0.47)	$0.19	$0.57	$0.25	$2.35
Discontinued operations	$0		$0.06	$0.02	($0.04)	$0.02		($0.02)	$0.60	$0.04	$0.02	$0.65	$0.44
Net basic earnings (loss) per common share	($0.21)		$0.33	$0.23	$0.24	$0.30		$0.25	$0.13	$0.23	$0.59	$0.90	$2.79
Diluted earnings (loss) per share	'		'	'	'	'		'	'	'	'	'	'
Continuing operations	($0.21)		$0.26	$0.20	$0.27	$0.27		$0.26	($0.47)	$0.18	$0.54	$0.24	$2.30
Discontinued operations	$0		$0.05	$0.02	($0.04)	$0.02		($0.02)	$0.60	$0.04	$0.02	$0.62	$0.42
Net basic earnings (loss) per common share	($0.21)		$0.31	$0.22	$0.23	$0.29		$0.24	$0.13	$0.22	$0.56	$0.86	$2.72
Pension Plan, Defined Benefit [Member]	'		'	'	'	'		'	'	'	'	'	'
Quarterly Financial Information Disclosure [Abstract]	'		'	'	'	'		'	'	'	'	'	'
Defined Benefit Plan, Recognized Net Gain (Loss) Due to Settlements	-1.5		'	'	'	-6.8		'	'	'	-13.4	-6.8	0
Other Pension Plan, Defined Benefit [Member]	'		'	'	'	'		'	'	'	'	'	'
Quarterly Financial Information Disclosure [Abstract]	'		'	'	'	'		'	'	'	'	'	'
Defined Benefit Plan, Recognized Net Gain (Loss) Due to Settlements	$0.30		'	'	'	'		'	'	'	$0.30	$0.20	$0

[1]	Fourth quarter 2013 includes a decrease in operating income of $3.9 resulting from $2.7 of transaction expenses associated with Convergys' anticipated acquisition Stream and $1.2 of net pension and other post employment benefit plan charges. The net pension and other post employment benefit plan charge consists of a $1.5 pension settlement charge and settlement gain of $0.3 related to the Executive Deferred Compensation Plan. Fourth quarter 2013 also includes $46.4 of tax expense to record the deferred tax liability associated with a change in classification for a portion of undistributed earnings of the Company's foreign subsidiaries. See Note 14 of the Notes to Consolidated Financial Statements for further information.
[2]	Fourth quarter includes a decrease in operating income of $6.8 related to a pension settlement charge due to a high volume of lump sum payouts as a result of the sale of the Information Management business.

Schedule_II_Valuation_and_Qual1

Schedule II - Valuation and Qualifying Accounts (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Allowance for Doubtful Accounts [Member]	'	'	'
Valuation and Qualifying Accounts	'	'	'
Balance at Beginning of Period	$5.90	$9.30	$8.40
Charged to Expense	12.2	11.9	13.4
Charged to Other Accounts	0	0	-0.2
Deductions	12.8	15.3	12.3
Balance at End of Period	5.3	5.9	9.3
Deferred Tax Asset Valuation Allowance [Member]	'	'	'
Valuation and Qualifying Accounts	'	'	'
Balance at Beginning of Period	19.7	21.3	20.7
Charged to Expense	6	4.2	2.6
Charged to Other Accounts	0	0	0
Deductions	4.5	5.8	2
Balance at End of Period	$21.20	$19.70	$21.30