January 24, 2022 Fourth Quarter 2021 Financial Review
2 Forward-Looking Statements; Use of Non-GAAP Financial Measures Forward Looking Information This earnings presentation includes “forward-looking statements” as that term is defined in the Private Securities Litigation Reform Act of 1995. These statements, often accompanied by words such as “may,” “might,” “could,” “anticipate,” “expect,” and similar terms, are based on management’s current expectations and assumptions regarding future events or determinations, all of which are subject to known and unknown risks and uncertainties. Forward-looking statements are not guarantees, nor should they be relied upon as representing management’s views as of any subsequent date. Factors that could cause our actual results, performance or achievements, industry trends, and results or regulatory outcomes to differ materially from those expressed or implied in the forward-looking statements are discussed in our 2020 Form 10-K and subsequent filings with the Securities and Exchange Commission (SEC) and are available on our website (www.zionsbancorporation.com) and from the SEC (www.sec.gov). Except to the extent required by law, we specifically disclaim any obligation to update any factors or to publicly announce the revisions to any forward-looking statements to reflect future events or developments. Use of Non-GAAP Financial Measures: This document contains several references to non-GAAP measures, including pre-provision net revenue and the “efficiency ratio,” which are common industry terms used by investors and financial services analysts. Certain of these non-GAAP measures are key inputs into Zions’ management compensation and are used in Zions’ strategic goals that have been and may continue to be articulated to investors. Therefore, the use of such non-GAAP measures are believed by management to be of substantial interest to the consumers of these financial disclosures and are used prominently throughout the disclosures. A full reconciliation of the difference between such measures and GAAP financials is provided within the document, and users of this document are encouraged to carefully review this reconciliation.
Our loan growth strengthened; outlook favorable Strong growth in multiple categories Strategic use of liquidity by running promotional lending campaigns Our deposit growth remains strong We are investing the cash generated from deposits in loans and modest duration securities Simultaneously, we are maintaining a strong liquidity profile We are well prepared for rising interest rates We have positioned the bank for future interest rates by carefully managing balance sheet liquidity Investment in securities have been limited to medium duration securities with limited duration extension risk We are investing significantly in technology to position the company for Improved long-term resiliency Improved customer acquisition Above-average operating leverage 3 Select Themes Key near-term objectives designed to position the bank for superior revenue growth and positive operating leverage
Earnings and Profitability: $1.34 diluted earnings/share compared to $1.45 $304 million Pre-Provision Net Revenue $288 million Adjusted PPNR(1) $25 million provision for credit loss compared to $(46) million $207 million Net Income Applicable to Common, down from $234 million due to provision for credit loss and securities gains/(losses) 0.9% Return on Assets (annualized) 13.4% Return on Average Tangible Common Equity (annualized) Credit quality (excluding PPP Loans): 0.55% Nonperforming Assets + loans 90+ days past due / non-PPP loans and leases and other real estate owned 0.01% net loan charge offs, percent of loans, annualized. Both 2Q and 3Q 2021 experienced net recoveries Increase in the allowance for credit loss (“ACL”), to $553 million or 1.13% of non-PPP loans from 1.11%, due in part to linked-quarter loan growth and qualitative adjustments for Omicron 4 Fourth Quarter 2021 Financial Highlights Vs. 3Q21, continued strong increases in deposits and a strong increase in non-PPP loans Note: For the purposes of comparison in this presentation, we generally use linked-quarter ("LQ"), due to that being the preferred comparison for professional investors and analysts. (1) Adjusted for items such as severance costs, restructuring costs, other real estate expense, pension termination-related expense, securities gains and losses, and accruals for investment and advisory expenses related to the unrealized gain on SBIC investments. See Appendix for GAAP to non-GAAP reconciliation tables. Loans and Deposits: Vs. 3Q21, growth rates not annualized 0.3% increase in period-end loan balances 2.9% increase in period-end loan balances (excluding PPP loans) 6.3% increase in period-end deposits 4.9% increase in period-end noninterest-bearing deposits 61% period-end loan-to-deposit ratio 0.03% cost of average total deposits Capital Strength: 10.2% Common Equity Tier 1 Ratio (CET1), down from 10.9% 7.2% Tier 1 Leverage Ratio 11.1% (CET1+Allowance for Credit Losses) / Risk-Weighted Assets $325 million of common stock repurchased during 4Q21
$1.66 $1.90 $2.08 $1.45 $1.34 4Q20 1Q21 2Q21 3Q21 4Q21 Diluted Earnings Per Share Notable Items: 4Q21: $0.06 per share favorable impact from the sale of corporate real estate (in “Dividends and other income”) $0.08 per share net gain including Recursion Pharma (RXRX) (net of success fees paid) $0.05 per share charitable contribution (in “Other” noninterest expense) 3Q21: $(0.12) per share adverse mark-to-market impact from an SBIC investment (Recursion Pharma, RXRX) $0.01 per share benefit from a credit valuation adjustment on client-related interest rate swaps (“CVA”) 2Q21: $0.25 per share benefit from mark-to-market of an SBIC investment (Recursion Pharma, RXRX) $(0.02) per share adverse effect from CVA 1Q21: $0.13 per share benefit from securities gains and CVA 4Q20: $0.09 per share benefit from securities gains and CVA 5 Strong underlying performance in EPS growth, with most variance to prior periods attributable to provision for credit losses Diluted Earnings per Share Note: EPS calculations assume a 24.5% statutory tax rate $0.31 $0.61 $0.57 $0.22 $(0.12) 4Q20 1Q21 2Q21 3Q21 4Q21 EPS Impact of Provision for Credit Losses
1.41% 1.57% 1.65% 1.08% 0.92% 4Q20 1Q21 2Q21 3Q21 4Q21 17.8% 20.2% 21.6% 14.2% 13.4% 4Q20 1Q21 2Q21 3Q21 4Q21 Balance Sheet Profitability 6 Profitability remains healthy; volatility of the results primarily due to variability in the provision for credit losses Return on Assets Return on Tangible Common Equity Return on Tangible Common Equity is a non-GAAP measure. See Appendix for GAAP to non-GAAP reconciliation table.
Adjusted Pre-Provision Net Revenue Adjusted PPNR increased considerably from 3Q21 when adjusting for items (detailed below) (1) Adjusted for items such as severance costs, restructuring costs, other real estate expense, pension termination-related expense, securities gains and losses, and accruals for investment and advisory expenses related to the unrealized gains/(losses) on SBIC investments. See Appendix for GAAP to non-GAAP reconciliation table. Adjusted PPNR increased 7% (not annualized) from 3Q21, if adjusting for items: Less: PPP income (revenue of $44 million, 4Q21; $64 million, 3Q21) Less: Gains on properties (revenue of $12 million) Plus: Charitable contribution (expense of $10 million, 4Q21) Adjusted PPNR growth excluding PPP made possible through: Strong deposit growth Deployment of excess liquidity into securities Strong loan growth Solid customer-related fee income growth 52 52 67 64 44 280 253 290 290 288 4Q20 1Q21 2Q21 3Q21 4Q21 Adjusted PPNR(1) ($ millions) 7
$47.7 $47.5 $46.8 $47.1 $48.3 $6.3 $6.1 $5.9 $3.8 $2.4 3.71% 3.73% 3.77% 3.82% 3.73% $0.0 $25.0 $50.0 $75.0 4Q20 1Q21 2Q21 3Q21 4Q21 Average Total Loans Excluding PPP Loans, Yield: 3.56% in 4Q21 Average PPP Loans, Yield: 7.16% in 4Q21 Average Loan and Deposit Growth Average Total Loans Yield on Total Loans Average Total Deposits Cost of Total Deposits 8 Vs. 3Q21, average non-PPP loans increased 2.5% in 4Q21; average deposits increased 5.2% $36.2 $37.7 $38.1 $39.1 $40.0 $32.0 $33.7 $36.5 $38.3 $41.4 0.08% 0.05% 0.04% 0.03% 0.03% $0.0 $25.0 $50.0 $75.0 $100.0 4Q20 1Q21 2Q21 3Q21 4Q21 Average Noninterest-bearing Deposits Average Interest-bearing Deposits ($ billions) ($ billions)
9 Credit Quality Ratios Net charge-offs remain very low, with last 12 months net charge-offs at just 0.01% of average loans Key credit metrics: 2.5%: Classified loans/loans Improved (declined) by more than 11% in 4Q21 from 3Q21 0.55%: NPAs+90(1)/loans + OREO Improved (declined) by more than 17% in 4Q21 from 3Q21 Net loan losses (recoveries), relative to average loans: 0.01% annualized in 4Q21 0.01% over the last 12 months Allowance for credit losses: 1.13% of total loans and leases (1) Nonperforming assets plus accruing loans that were ≥ 90 days past due Note: Net charge-offs / average loans and provision / average loans ratios are annualized for all periods shown Credit Quality 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 4.0% 4Q20 1Q21 2Q21 3Q21 4Q21 Classified / Loans NPAs + 90 / Loans + OREO ACL / Loans All Ratios Exclude PPP Loans 0.13% 0.07% (0.02)% (0.01)% 0.01% (0.56)% (1.11)% (1.05)% (0.39)% 0.21% NCOs / Avg Loans (ann.) Provision / Avg Loans (ann.)
Loan Growth in Detail Moderate to strong loan growth achieved in certain targeted growth categories Linked Quarter Loan Balance Growth, Excluding PPP Total Loans, excluding PPP: +3% Linked quarter: Excluding PPP loans, period-end loans increased $1.4 billion or 3% Loan growth in dollars predominantly in C&I (ex-O&G), Owner-Occupied, Municipal, and Home Equity Decline of 40% in SBA PPP accounted for approximately $1.2 billion of attrition Over the next four quarters, we expect moderate total loan growth, driven by: Moderate to strong growth in Home Equity, Municipal, C&I and Owner-Occupied loans Stable to moderate growth in O&G, CRE Further shrinking of the SBA PPP portfolio G ro w th R at e: L in ke d Q ua rt er , n ot a nn ua liz ed Size of the Portfolio, in billions of dollars 10 C&I (ex-Oil & Gas), 6% Owner occupied, 3% CRE C&D, -3% CRE Term, 1% Home Equity, 6% 1-4 Family, -1%Energy (Oil & Gas), -3% Municipal, 8% Other, 4% -10% -5% 0% 5% 10% 15% $0 $5 $10 $15 Note: circle size indicates relative proportion of loan portfolio as of 4Q21.PPP loans, not shown on graph, declined 40% in 4Q21 vs. 3Q21
$139 $133 $139 $151 $152 4Q20 1Q21 2Q21 3Q21 4Q21 Customer-related fee income increased slightly from the prior quarter $7 million increase in capital markets and foreign exchange Relatively even distribution of growth across swaps, foreign exchange, and syndication revenue Strong linked-quarter performance may not be sustained each quarter, but efforts to grow these businesses are bearing fruit Relative stability in retail banking fees, card fees, wealth management and other fees quarter-over-quarter Decline in loan-related fees and income primarily due to mortgage banking activities, as more production was retained for the portfolio Over the longer term, customer-related fees are expected to continue to benefit from improved capital markets and wealth management Noninterest Income 11 Customer-Related Fee Income (1) Total customer-related fee income increased slightly from 3Q21, and was up 10% from the year-ago period (1) Reflects total customer-related noninterest income, which excludes items such as fair value and non-hedge derivative income, securities gains (losses), and other items, as detailed in the Noninterest Income table located in the earnings release. ($ millions)
12 Mortgage Banking Successes amid COVID-19 pandemic with numerous customer experience improvements moving into 2022 $433 $435 $627 $651 $809 $409 $411 $383 $345 $384 4Q20 1Q21 2Q21 3Q21 4Q21 Strong Mortgage Funding HFI HFS $842 million $1.2 billion ($ millions) $10.4 $10.6 $7.8 $11.3 $3.8 4Q20 1Q21 2Q21 3Q21 4Q21 Loan Sales Fees 2019 Roll-out 2021 Enhanced Digital Fulfillment Process 95% of all applications taken digitally 33% reduction in turn-time vs. 2019, allowing for record unit production 4Q21 Funded $1.2B in Q4, and >$4B in 2021, setting records for quarterly production Annual production up 16% in 2021 vs. 2020 as compared to an 8% decline for the industry (MBA Market Index) Applications were up 129% ($1.8B) over same period last year Pipeline of $1.8B is setting up for a strong 1Q22 production Successfully launched numerous process enhancements, including refinements to the Affluent program Affluent program refinement will be deployed across organization in 2022; expected to be instrumental in increasing our held-for-investment portfolio Fees lower for 4Q21 as the percentage of held-for-investment loans is returning to historical levels MBA Market Index data source: Bloomberg; Calculations: Zions
These technology investments are expanding the reach of our bankers and improving the customer and employee experience Technology: Key 2021 & 2022 Deliverables 13 Consumer Digital Banking Rollout Small Business Small Business Loan Application Salesforce Real-Time Payments (receive only) Securities-Based Lending Commitment to Automation 2021 2022 Sales Management Unification CDI Hub Acceleration New Technology Campus New Treasury Gateway Experience Platform
Interest rate sensitivity reduced through interest rate hedges: $4.9B in securities purchases in 4Q21 with an avg yield of 1.69% $1.5B in forward-starting interest-rate swaps added in 4Q21 with a weighted average rate of 1.09% Securities, Money Market Investments and Interest Rate Swaps 14 Total Securities Portfolio and Money Market Investments (end of period balances) $16.6 $17.4 $19.0 $21.2 $24.9 $6.8 $9.7 $11.8 $11.3 $12.4 4Q20 1Q21 2Q21 3Q21 4Q21 Total Securities Money Market Investments ($ billions) The securities portfolio increased $3.6 B in 4Q21, absorbing deposit growth; further strong increase is likely Strong deposit growth has significantly increased the bank’s overall liquidity profile 4Q21 period-end securities growth was $3.6 billion and accounted for 28% of period-end interest-earning assets 4Q21 period-end money market investments increased $1.1 billion and accounted for 14% of period-end interest-earning assets 30% 34% 37% 39% 42% Percent of earning assets Securities portfolio duration as of December 31, 2021: 3.1 years, and is modeled to extend to 3.2 years in an up 200 basis point parallel shift of the interest rate yield curve 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 0.0 0.5 1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0 2021Q4 2022Q4 2023Q4 Av er ag e Fi xe d Ra te (% ) Av g N ot io ni al ($ B) Average total swaps in effect during quarter Average fixed rate (right scale)
$550 $545 $555 $555 $553 2.95% 2.86% 2.79% 2.68% 2.58% 4Q20 1Q21 2Q21 3Q21 4Q21 Net Interest Income and Net Interest Margin Net Interest Income Net Interest Margin 15 Net interest income stability driven by PPP success, securities purchases, and loan growth ($ millions) Net Interest Margin 3Q21 4Q21 Lower PPP Loan mix shift Deposits / Debt Maturity As of December 31, 2021, unamortized net origination fees related to the PPP loans totaled $45 million, to be amortized over the remaining life of approximately four years or when loans pay down, pay off, or are forgiven by the SBA. Zions’ active efforts to invest the inflow of deposits has helped to limit the compression of the net interest margin. The increase in average securities over the past year (as opposed to leaving it in cash) has supported the NIM and has boosted recurring revenue. Securities Growth Deposit growth enabled strong money market investment and securities portfolio growth
51 % 14 % 10 % 7% 9% 9% 31 % 12 % 11 % 9% 27 % 10 % ≤ 3m 4-12m 1-2 yrs 2-3 yrs 3-5 yrs > 5 yrs Pe rc en t o f L oa ns Loans: Rate Reset and Cash Flow Profile Loans After Hedging Interest Rate Sensitivity 16 The surge in deposits coupled with modest loan growth has resulted in increased asset sensitivity Source: Company filings and S&P Global; “Prior Fed Cycle” refers to 3Q15-2Q19, reflecting the lag effect of deposit pricing relative to Fed Funds rates. The “Current Fed Cycle” begins in 3Q19 to present. (1) 12-month simulated impact of an instantaneous and parallel change in interest rates. Loans are assumed to experience prepayments, amortization and maturity events, in addition to interest rate resets in chart on the right. The loan and securities portfolios have durations of 1.8 and 3.0 years, respectively. -6% 12% 23% −100 bps +100 bps +200 bps Net Interest Income Sensitivity (1) As su m ed Hi st or ic al In the down 100 scenario, models assume rates do not fall below zero 18% 21% 16% 15% 2% Prior Fed Cycle (+225 bps) Current Fed Cycle (-225 bps) +200 bps +100 bps −100 bps Total Deposit Betas 46% 15% 10% 8% 10% 11% 35% 14% 10% 9% 20% 12% ≤ 3m 4-12m 1-2 yrs 2-3 yrs 3-5 yrs > 5 yrs Pe rc en t o f E ar ni ng A ss et s Earning Assets Rate Reset and Cash Flow Profile Earning Assets After Hedging
$4 24 $4 35 $4 28 $4 29 $4 49 $4 23 $4 40 $4 19 $4 32 $4 46 4Q20 1Q21 2Q21 3Q21 4Q21 NIE (GAAP) Adjusted NIE (Non-GAAP) ($ millions) Noninterest Expense 17 Increase in expense in 4Q21 primarily attributable to a contribution to Zions’ charitable foundation Total noninterest expense increased 5% over the prior quarter Total adjusted noninterest expense increased 3% over the prior quarter, primarily due to a $10 million contribution to Zions’ charitable foundation Excluding the charitable contribution expense, linked quarter adjusted noninterest expense increased 1% over the prior quarter Notable items in: 4Q21: $10 million donation to Zions Foundation; $2 million success fee related to net gains on SBIC investments 3Q21: $(4) million success fee reversal 2Q21: $9 million success fee accrual (1) Adjusted for items such as severance, provision for unfunded lending commitments, securities gains and losses and investment, and accruals for investment and advisory expenses related to the unrealized gain on an SBIC investment. See Appendix for GAAP to non-GAAP reconciliation table. Noninterest Expense (NIE) (1)
18 Allowance for Credit Loss (“ACL”) ACL increase from 3Q21 reflects loan growth and concerns about Omicron’s effect on economic improvement 526 777 914 917 835 695 574 529 553 1.08 1.56 1.88 1.91 1.74 1.48 1.22 1.11 1.13 1/1/20 CECL 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 Allowance for Credit Loss ACL (%) ex-PPP The change in 4Q21 ACL from 3Q21 reflects: Concerns about the potential economic effects from the Omicron variant of COVID Strong credit quality improvement that was already expected as part of previous quarter’s ACL offset by some increases in specific reserves Significant non-PPP loan growth • Changes to economic forecasts • Economic Uncertainty • New loans & renewals • Qualitative adjustments • Portfolio mix • Aging of existing loans • Draws, pay-offs • Changes in credit quality • Changes in specific reserves CECL Economic Forecast Assumptions • Probabilistic weighting of four economic scenarios • Reasonable and supportable forecast period: 12 months; reversion to long-term average: 12 months • Economic factors vary depending upon the type of loan, but include various combinations of national, state, and MSA-level forecasts for variables such as unemployment, real estate price indices, energy prices, GDP, etc. ($ millions)
Capital Strength 19 Zions has returned one-third of the average market value to shareholders in the last three years Common Equity Tier 1 Capital Quarterly Return of Shareholder Equity as % of Avg. Market Cap Common Dividends and Share Repurchases 11.3% 10.8% 10.4% 10.2% 10.0% 10.2% 10.4% 10.8% 11.2% 11.3% 10.9% 10.2% 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 $5 4 $5 5 $5 6 $5 6 $5 7 $5 6 $5 6 $5 6 $5 5 $5 6 $5 7 $6 0$6 9 $7 0 $7 0 $6 9 $7 1 $7 6 $7 8 $8 1 $8 5 $8 7 $8 8 $9 3 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21 Risk-weighted Assets Total Assets ($ billions) 3.7% 3.9% 4.3% 4.0% 1.9% 1.1% 1.1% 0.9% 1.3% 1.7% 4.3% 3.8% 1Q19 2Q19 3Q19 4Q19 1Q20 2Q20 3Q20 4Q20 1Q21 2Q21 3Q21 4Q21
Financial Outlook (4Q 2022E vs 4Q 2021A) 20 Outlook Comments Moderately Increasing Moderate growth in the next twelve months, excluding PPP loans. Increasing Does not include interest rate increases. Any interest rate increases are expected to be additive to our net interest income outlook. Excludes PPP loan income. Slightly Increasing Customer-related fees excludes securities gains, dividends, and property sales gains. Moderately Increasing Outlook excludes the $10 million charitable contribution in 4Q21. 4Q22 expected to be moderately higher than 4Q21’s adjusted noninterest expense of $446 million less $10 million, or $436 million. A greater portion of the capital generated is likely to be allocated to support balance sheet growth than in the recent quarters. Relative to recent quarters, reduced share repurchases is likely. Customer-Related Fees Loan Balances Net Interest Income Capital Management Adjusted Noninterest Expense
Financial Results Summary Loan growth by geography and type PPP results FutureCore project Loan loss severity (NCOs as a percentage of nonperforming assets) Middle Market and Small Business Research Feedback GAAP to Non-GAAP reconciliation 21 Appendix
Financial Results Summary 22 Solid and improving fundamental performance Three Months Ended (Dollar amounts in millions, except per share data) December 31, 2021 September 30, 2021 June 30, 2021 March 31, 2021 Earnings Results: Diluted Earnings Per Share $ 1.34 $ 1.45 $ 2.08 $ 1.90 Net Earnings Applicable to Common Shareholders 207 234 345 314 Net Interest Income 553 555 555 545 Noninterest Income 190 139 205 169 Noninterest Expense 449 429 428 435 Pre-Provision Net Revenue - Adjusted (1) 288 290 290 253 Provision for Credit Losses 25 (46) (123) (132) Ratios: Return on Assets(2) 0.92 % 1.08 % 1.65 % 1.57 % Return on Common Equity(3) 11.5 % 12.3 % 18.6 % 17.4 % Return on Tangible Common Equity(3) 13.4 % 14.2 % 21.6 % 20.2 % Net Interest Margin 2.58 % 2.68 % 2.79 % 2.86 % Yield on Loans 3.73 % 3.82 % 3.77 % 3.73 % Yield on Securities 1.61 % 1.63 % 1.71 % 1.77 % Average Cost of Total Deposits(4) 0.03 % 0.03 % 0.04 % 0.05 % Efficiency Ratio (1) 60.8 % 59.8 % 59.1 % 63.5 % Effective Tax Rate 20.8 % 22.8 % 22.2 % 21.7 % Ratio of Nonperforming Assets to Loans, Leases and OREO 0.53 % 0.64 % 0.60 % 0.61 % Annualized Ratio of Net Loan and Lease Charge-offs to Average Loans 0.01 % (0.01) % (0.02) % 0.06 % Common Equity Tier 1 Capital Ratio(5) 10.2 % 10.9% 11.3% 11.2% (1) Adjusted for items such as severance costs, restructuring costs, other real estate expense, pension termination-related expense, securities gains and losses and investment and advisory expense related SBIC investments. See Appendix for GAAP to non-GAAP reconciliation tables. (2) Net Income before Preferred Dividends used in the numerator; (3) Net Income Applicable to Common used in the numerator; (4) Includes noninterest-bearing deposits; (5) Current period ratios and amounts represent estimates
23 Loan Growth - by Bank Brand and Loan Type “Other” loans includes municipal and other consumer loan categories. Totals shown above may not foot due to rounding. Period-End Year over Year Loan Growth (4Q21 vs. 4Q20) Period-End Linked Quarter Loan Growth (4Q21 vs. 3Q21) (in millions) Zions Bank Amegy CB&T NBAZ NSB Vectra CBW Other Total C&I (ex-Oil & Gas) (189) 407 479 (64) 23 17 88 - 761 SBA PPP (1,035) (745) (765) (393) (366) (205) (208) - (3,717) Owner occupied 155 67 12 165 91 21 37 - 548 Energy (Oil & Gas) 36 (323) (4) (16) - (23) (1) - (331) Municipal 303 122 48 18 (141) 235 96 26 707 CRE C&D 59 16 156 (12) 59 55 79 - 412 CRE Term (167) (116) 85 (32) (22) (72) 6 - (318) 1-4 Family (114) (431) (29) (130) (64) (73) (13) (65) (919) Home Equity 115 53 56 25 5 21 (4) - 271 Other 24 (50) (17) 1 - 10 (8) 1 (39) Total net loans (813) (1,000) 21 (438) (415) (14) 72 (38) (2,625) (in millions) Zions Bank Amegy CB&T NBAZ NSB Vectra CBW Other Total C&I (ex-Oil & Gas) 59 187 326 42 31 25 52 - 722 SBA PPP (287) (240) (330) (103) (114) (92) (59) - (1,225) Owner occupied 22 95 37 33 48 41 11 - 287 Energy (Oil & Gas) 40 (46) (5) (18) - (21) (1) - (51) Municipal 64 86 (1) 9 (29) 137 1 (9) 258 CRE C&D 6 (128) (9) 7 32 (15) 21 - (86) CRE Term (30) 43 237 (114) (6) (26) 27 - 131 1-4 Family 13 (45) (30) (10) 4 (4) (3) (15) (90) Home Equity 60 19 46 31 11 17 (2) - 182 Other 28 (8) 8 7 (1) 14 (1) (2) 45 Total net loans (25) (37) 279 (116) (24) 76 46 (26) 173
Paycheck Protection Program Loans PPP lending success from Zions’ ability to link front line bankers and borrowers with an agile technology deployment Zions PPP Loans Approved New-to- Bank Customers Forgiveness Applications Received(1) Forgiveness Applications Approved by SBA(1) ~77,000 loans ~20,000 ~69,300 ~66,700 $9.9 billion $8.8 billion $7.9 billion Source: SBA PPP Report and internal data. (1) As of December 31, 2021 $6,310 $6,135 $5,945 $3,795 $2,439 3.50% 3.98% 4.56% 6.66% 7.16% 4Q20 1Q21 2Q21 3Q21 4Q21 Average PPP Loans Loan Yields 10th Ranked 10th Nationally for PPP loan dollars originated of consolidated 2020 and 2021 SBA PPP loans ($ millions) 24
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 40,000 4Q20 1Q21 2Q21 3Q21 4Q21 Existing New Paycheck Protection Program Customers – Enhanced Relationships Growth rate of new services provided to both existing and new-to-bank customers remains steady New Accounts and Services Utilized by PPP Customers New revenue generating services include: New accounts (checking or loan) Account analysis / Treasury Internet Banking ACH and wire transfers / Remote Deposit Capture Wealth Management / Credit Cards 57,000 20,000 New-to-Bank Customers Existing Customers PPP Loans (Prior to Forgiveness) New accounts and services do not include the PPP loan, or the deposit account required to receive the PPP funds, and includes only products and services that generate revenue Related benefits from PPP customers Deposit growth exceeding $6 billion New loans exceeding $550 million ~50% of PPP (2020 vintage) new-to-bank customers are considered active users of their deposit accounts, rising consistently since origination Retention rate for new-to-bank customers has been solid 25
Replacing the entire core legacy environment to improve operational resiliency and efficiency • Parameter driven • Real time • One data model • Natively API enabled • Cloud deployable • Modern cyber paradigm • Continuously upgraded & tested • Facilitates automation Modern Architecture Built for Resiliency and Speed • Faster time to market for new products • Unified account opening platform (branch/online/ mobile) • Decreased outage risk • Improves consistency of customer attribute data across numerous apps • 7-day processing (when U.S. adopts) • Real time: Fraud alerts and data entry correction Improved Customer Experience • Intuitive user-friendly front end • Real time data vs. calling the back office • Reduces duplicate data entry • Training simplified Empowered Bankers • General ledger simplification • Credit approval workflow • Loan ops consolidation • Data governance disciplines • Deposit product rationalization • Charter consolidation Driving Modernization FutureCore: A Strategic Technology Advantage for Years to Come Fu tu re Co re as a C at al ys t Be ne fit s o f F ut ur eC or e 26
6% 16 % 23 % 31 % 31 % 38 % 40 % 40 % 42 % 44 % 46 % 56 % 57 % 57 % 57 % 66 % 79 % FR C PB CT BO KF AS B ZI O N CM A CF G FH N W AL W TF C FN B EW BC RF SN V KE Y HB AN FI TB 3% 12 % 12 % 15 % 16 % 21 % 28 % 30 % 32 % 37 % 46 % 47 % 51 % 53 % 53 % 53 % 64 % FR C W AL PB CT ZI O N FH N BO KF W TF C AS B EW BC CM A CF G KE Y FN B SN V HB AN RF FI TB Loan Loss Severity Annualized NCOs / Nonaccrual Loans Five Year Average (2016 – 2020) Annualized NCOs / Nonaccrual Loans Fifteen Year Average (2006 – 2020) 27Source: S&P Global. Calculated using the average of annualized quarterly results. Note: Survivorship bias: some banks that may have been included in Zions’ peer group have been excluded due to their failed or merged status. When problems arise, Zions generally experiences less severe loan losses due to strong collateral
Middle Market and Small Business Research Feedback Source: 2020 Greenwich Associates Market Tracking Program Nationwide *Major Competitors: JPMorgan, Bank of America Merrill Lynch, US Bank, Wells Fargo ** Excellent Citations are a "5" on a 5 point scale from "5" excellent to "1" poor Zions compares favorably to major competitors (JPMorgan, Bank of America, US Bank, Wells Fargo) 28 Major Competitors* (Average Score %) Closest Competitor's Score % Our Rank (2020) Middle Market (Revenues of $10-$500 million) Overall Satisfaction Overall Satisfaction - Customers 61 45 55 1st Bank You Can Trust 75 61 69 1st Values Long-Term Relationships 70 61 69 1st Ease of Doing Business 65 55 61 1st Digital Product Capabilities 59 55 65 2nd Satisfaction with our Bankers Overall Customer Satisfaction with Relationship Managers 67 64 71 2nd Overall Customer Satisfaction with Cash Management Specialist 69 63 68 1st Credit Process Willingness to Extend Credit 73 70 92 2nd Speed in Responding to a Loan Request 70 66 78 3rd Flexible Terms and Conditions 67 63 80 3rd Net Promoter Score 56 33 48 1st Small Business (Revenues of $1-$10 million) Overall Satisfaction Overall Satisfaction - Customers 70 42 49 1st Bank You Can Trust 78 57 66 1st Values Long Term Relationships 76 53 68 1st Ease of Doing Business 75 55 63 1st Digital Product Capabilities 64 51 60 1st Satisfaction with our Bankers Overall Customer Satisfaction with Relationship Managers 78 60 74 1st Overall Customer Satisfaction with Cash Management Specialist 85 72 94 2nd Credit Process Willingness to Extend Credit 67 55 68 2nd Speed in Responding to a Loan Request 76 53 66 1st Flexible Terms and Conditions 63 48 57 1st Net Promoter Score 55 15 36 1st % of "Excellent" Customer Citations** Greenwich Associates Customer Satisfaction Categories Zions Bancorporation Client Score % % of "Excellent" Customer Citations**
29 GAAP to Non-GAAP Reconciliation In millions, except per share amounts 4Q21 3Q21 2Q21 1Q21 4Q20 Pre-Provision Net Revenue (PPNR) (a) Total noninterest expense $449 $429 $428 $435 $424 LESS adjustments: Severance costs 1 1 Other real estate expense 1 Amortization of core deposit and other intangibles 1 Pension Termination related expense Restructuring costs (5) (1) SBIC Investment Success Fee Accrual 2 (4) 9 (b) Total adjustments 3 (3) 9 (5) 1 (a-b)=(c) Adjusted noninterest expense 446 432 419 440 423 (d) Net interest income 553 555 555 545 550 (e) Fully taxable-equivalent adjustments 10 7 7 8 7 (d+e)=(f) Taxable-equivalent net interest income (TE NII) 563 562 562 553 557 (g) Noninterest Income 190 139 205 169 166 (f+g)=(h) Combined Income $753 $701 $767 $722 $723 LESS adjustments: Fair value and nonhedge derivative income (loss) (1) 2 (5) 18 8 Securities gains (losses), net 20 (23) 63 11 12 (i) Total adjustments 19 (21) 58 29 20 (h-i)=(j) Adjusted revenue $734 $722 $709 $693 $703 (j-c) Adjusted pre- provision net revenue (PPNR) $288 $290 $290 $253 $280 (c)/(j) Efficiency Ratio 60.8% 59.8% 59.1% 63.5% 60.2%
30 GAAP to Non-GAAP Reconciliation (Continued) In millions, except per share amounts 4Q21 3Q21 2Q21 1Q21 4Q20 Net Earnings Applicable to Common Shareholders (NEAC) (k) Net earnings applicable to common $207 $234 $345 $314 $275 (l) Diluted Shares (average) 154 160 163 164 164 GAAP Diluted EPS 1.34 1.45 2.08 1.90 1.66 PLUS Adjustments: Adjustments to noninterest expense 3 (3) 9 (5) 1 Adjustments to revenue (19) 21 (58) (29) (20) Tax effect for adjustments 3 (4) 10 7 4 Preferred stock redemption - - (m) Total adjustments (13) 14 (39) (27) (15) (k+m)=(n) Adjusted net earnings applicable to common (NEAC) 194 248 306 287 260 (n)/(l) Adjusted EPS 1.26 1.54 1.84 1.73 1.57 (o) Average assets 91,885 88,556 85,957 83,079 80,060 (p) Average tangible common equity 6,131 6,554 6,421 6,318 6,150 Balance Sheet Profitability (n)/(o) Adjusted Return on Assets 0.87% 1.14% 1.47% 1.44% 1.34% (n)/(p) Adjusted Return on Tangible Common Equity 12.6% 15.0% 19.1% 18.4% 16.8%