Mattersight 8-K Mattersight Announces First Quarter 2015 Results

Q1 2015 Earnings

Webinar

May 6, 2015

Exhibit 99.2

Safe Harbor Language

During today’s call we will be making both historical and forward-looking statements in

order to help you better understand our business.  These forward-looking statements

include references to our plans, intentions, expectations, beliefs, strategies, and

objectives.  Any forward-looking statements speak only as of today’s date.  In addition,

these forward-looking statements are subject to risks and uncertainties that could cause

actual results to differ materially from those stated or implied

by the forward-looking

statements.  The risks and uncertainties associated with our business are highlighted in

our filings with the SEC, including our Annual Report filed on Form 10-K for the year

ended December 31, 2014 and our quarterly reports on Form 10-Q, as well as our

earnings press release issued earlier today.

Mattersight Corporation undertakes no obligation to publicly update or revise any

forward-looking statements made in this call.  Also, be advised that this call is being

recorded and is copyrighted by Mattersight Corporation. 

2

Discussion Topics

•

Q1 / Recent Business Highlights

•

Key Operating Metrics

•

Size of Near-Term Opportunity

•

Progress Nailing It

•

Personality-Based Applications

•

2015 Outlook

•

Q&A

3

Q1 / Recent Business Highlights

4

•

Delivered record revenues and strong year-over-year growth

•

Achieved solid Q1 bookings

•

Continued best-in-class SaaS metrics

•

Built out additional proof points that routing is emerging as a large, new software category

•

Made progress “nailing it”

•

Signed a new line of credit with Silicon Valley Bank (SVB)

•

Acquired perpetual right to use PCM

®

personality model

•

In April, converted a Behavioral Analytics pilot with a very large Telco

Q1 2015 Key Operating Metrics

5

Measurement

Q1 2014

Q1 2015

Change

IACV Total Bookings (Rolling 4 Quarters)

$12.9M

$17.1M

32%

Annualized Book of Business

$32.8M

$45.3M

38%

Annualized Revenue

$28.1M

$37.3M

33%

Annualized Subscription Revenue

$24.2M

$33.3M

38%

% Subscription Revenues*

84%

88%

400 bps

Subscription Retention %*

98%

98%

0%

Year/Year Net Account Growth*

101%

118%

17%

Gross Margin*

69%

70%

100 bps

Customer Acquisition Cost (CAC) Ratio*

18%

146%

710%

* Rolling 4 Quarters

Revenue and Book of Business Trends

6

Annualized Book of Business ($M)

Cash & Lines of Credit

7

•

New Line of Credit (LOC) with SVB

–

$15M maximum availability

–

Actual availability is based on formula of 3X monthly subscription revenues

–

As of the end of Q1, actual availability was $8.3M

•

Q1 Cash

–

Ending Q1 cash was $14.8M, including $7.0M from our line of credit

–

Q1 cash was lower than expected due to $3.4M of customer payments scheduled for Q1

•

Forecast Cash + LOC

–

We

currently

expect

the

combination

of

cash

plus

availability

on

our

line

of

credit

will

range

between

$15M-$20M throughout the remainder of 2015

•

Filed Shelf Registration in Q1

–

Good corporate housekeeping 

–

Effective for three years and creates financing flexibility

–

Shelf

became

effective

on

April

8

th

8

Significant Opportunity in Existing Accounts

$215M

$45M

•

Grew Total Account

Opportunity by $40M over

last 4 quarters

•

Expect it to grow by $50M

in Q2

•

In largest account, we are

only 20% penetrated

Progress Nailing It

•

Scaling the Sales Team

–

Q1 added one senior sales manager and one quota carrier

–

Q2 aggressively looking to add sales capacity

•

Scaling Routing

–

Converted two routing pilots in Q1…now 15 for 17

–

Improved ability to deliver

•

Genesys certified (now certified on the three largest platforms)

•

Aceyus partnership to accelerate delivery for Avaya

9

Demand for Personality-Based Apps is Building…

•

Consumers & call center agents frustrated by mismatches

–

92%

of

consumers

want

to

pick

their

ideal

agent

–

76%

of

agents

want

to

pick

their

ideal

customer

•

Clients are asking for scientific ways to measure the softer side of

conversations

–

“How

a

customer

feels

about

the

conversation

matters

twice

as

much

as

what

actually happens on the call.”

Corporate Executive Board

•

Personality is an ideal conversation-starter

–

“This

is

absolutely

as

cool

as

Mattersight

thinks

it

is.”

Drew

Kraus,

VP

Call

Center

Research, Gartner

10

Vision: Leverage Personality-Based Applications

Across Multiple Use Cases

•

Language advertises

personality

•

Passive capture: no surveys

•

Using voice or text, we can discern:

–

communication preferences

–

psychological needs

–

distress triggers

•

Deep investment in personality models

and linguistic algorithms

•

Currently executing this vision across

Routing, Coaching, Quality, and

Analytics within Call Centers

11

Reaffirming Outlook for 2015

•

30%-35% total revenue growth

•

35%-40% subscription revenue growth

•

30%-35% growth in our Book of Business metric

12

Thank You

•

Kelly Conway

–

847.582.7200

–

kelly.conway@mattersight.com

•

David Gustafson

–

847.582.7016

–

david.gustafson@mattersight.com

13