EXHIBIT 10.1
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH “[***].”
Exhibit B
CHANGE MANAGEMENT FORM #4
Program: Support.com SOW #1, Wireless Gateway Support, dated October 1, 2013 | PCR No.: | ||||||
Originator: Joy Park | Date: September 17, 2014 | ||||||
Department: NCO | Phone #: [***] | Title: Exec. Dir. of Contract & Strategy | |||||
Locations Impacted: N/A | |||||||
Requested Implementation Date: July 22, 2014 | |||||||
Estimated Hours: (LOE) N/A | ý Billable o Non Billable | Billing Rate/Hour: See below. | |||||
Fixed Fee Cost (if applicable) See below. | |||||||
Type of Change: Wireless Gateway Support, Initial New Hire Training, under Section 5.1(c) of SOW#1 to the MSA. | |||||||
Scope of Change: | ý Minor (Anything within current contract) | oMajor (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner | |||||
As per Section 5.1(c) of SOW #1, the number of “Training Program Hours” for Wireless Networking is increased from [***] to [***] Hours from July 22, 2014 through September 21, 2014 (“Term”). During such Term, the parties will work on adjusting the curriculum for new-hire training programs in order to restore the total number of Training Program Hours to [***] hours following such period. Unless specifically provided in this Change Management Form, all other terms of SOW #1 remain unchanged. | |||||||
Area(s) of Change | |||||||
Accounting/Payroll | Network | ||||||
Data Processing | Resource Planning | ||||||
General Facilities | Quality Assurance | ||||||
Human Resources | Telecom | ||||||
IT/BI | X Training | ||||||
Operations | Recruiting | ||||||
Miscellaneous (Please describe below) | |||||||
Other: |
Comcast Authorization (SRT Comcast/LOB POC)
Comcast Representative’s Signature /s/ Brian Duffy
Print Name Brian Duffy Date 9/30/14
Support.com, Inc. Authorization:
Support.com Representative’s Signature /s/ Roop K. Lakkaraju
Print Name Roop K. Lakkaraju
COMCAST and SUPPORT.COM CONFIDENTIAL
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***