EXHIBIT 10.1
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]."
CHANGE MANAGEMENT FORM #9
TO STATEMENT OF WORK #3
Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014 | PCR No.: |
Originator: Joy Park | Date: June 20, 2016 |
Department: NCO | Phone #: [***] | Title: Vice President |
Locations Impacted: Work at Home Locations |
Requested Implementation Date: June 22, 2016 |
| Estimated Hours: (LOE) | x Billable ☐ Non-Billable | Billing Rate/Hour: See below |
Fixed Fee Cost (if applicable) N/A |
Type of Change: Incentive Program |
| Scope of Change: | X Minor (Anything within current contract) | ☐Major (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner |
Reason for Change: Comcast and Support.com agree that the purpose of this change management form ("CMF") extend CMF #8 to SOW #3 as set forth in more detail below. Unless specifically provided in this CMF, all other terms of SOW #3 remain unchanged. |
| Area(s) of Change |
Accounting/Payroll | Network |
| Data Processing | Resource Planning |
| General Facilities | Quality Assurance |
| Human Resources | Telecom |
| IT/BI | Training |
| Operations | Recruiting |
× Other: Incentive Program |
The parties hereby agree to extend the term of CMF #8 to SOW #3 from [***] to [***].
Comcast Authorization
Comcast Representative's Signature______________/s/ Joy Park _____________________________________________
Print Name________Joy Park_____________________ _____ Date___________07/13/2016________________________
Support.com Authorization
Support.com Representative's Signature____________/s/ Roop Lakkaraju_ ______________________________________
Print Name_______ Roop Lakkaraju_____________________ Date___________06/22/2016________________________
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION ***
