Support.com (SPRT) 10-Q 4 Nov 13 2013 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	9 Months Ended
	Sep. 30, 2013	Oct. 31, 2013
Document and Entity Information [Abstract]	'	'
Entity Registrant Name	'Support.com, Inc.	'
Entity Central Index Key	'0001104855	'
Current Fiscal Year End Date	'--12-31	'
Entity Well-known Seasoned Issuer	'No	'
Entity Voluntary Filers	'No	'
Entity Current Reporting Status	'Yes	'
Entity Filer Category	'Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	52,775,201
Document Fiscal Year Focus	'2013	'
Document Fiscal Period Focus	'Q3	'
Document Type	'10-Q	'
Amendment Flag	'false	'
Document Period End Date	30-Sep-13	'

CONDENSED_CONSOLIDATED_BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$30,622	$30,852	[1]
Short-term investments	37,828	25,498	[1]
Accounts receivable, net	13,644	9,689	[1]
Prepaid expenses and other current assets	2,236	1,359	[1]
Total current assets	84,330	67,398	[1]
Property and equipment, net	507	591	[1]
Goodwill	14,240	14,240	[1]
Purchased technology, net	0	62	[1]
Intangible assets, net	3,770	4,775	[1]
Other assets	1,038	1,193	[1]
Total assets	103,885	88,259	[1]
Current liabilities:	'	'
Accounts payable	1,239	444	[1]
Accrued compensation	3,138	1,609	[1]
Other accrued liabilities	3,856	3,969	[1]
Short-term deferred revenue	4,358	6,618	[1]
Total current liabilities	12,591	12,640	[1]
Long-term deferred revenue	32	35	[1]
Other long-term liabilities	1,604	1,421	[1]
Total Liabilities	14,227	14,096	[1]
Commitments and contingencies (Note 4)	'	'	[1]
Stockholders' equity:	'	'
Common stock; par value $0.0001, 150,000,000 shares authorized; 53,939,053 issued and 52,746,455 outstanding at September 30, 2013; 50,002,587 issued and 49,809,989 outstanding at December 31, 2012	5	5	[1]
Additional paid-in capital	255,444	242,954	[1]
Treasury stock	-5,036	-922	[1]
Accumulated other comprehensive loss	-1,893	-1,501	[1]
Accumulated deficit	-158,862	-166,373	[1]
Total stockholders' equity	89,658	74,163	[1]
Total liabilities and stockholders' equity	$103,885	$88,259	[1]
[1]	Derived from the December 31, 2012 audited Consolidated Financial Statements included in the Annual Report on Form10-K, as filed with the Securities and Exchange Commission on March 8, 2013.

CONDENSED_CONSOLIDATED_BALANCE1

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (Parenthetical) (USD $)	Sep. 30, 2013	Dec. 31, 2012
Stockholders' equity:	'	'
Common stock, par value (in dollars per share)	$0.00	$0.00
Common stock, shares authorized (in shares)	150,000,000	150,000,000
Common stock, shares issued (in shares)	53,939,053	50,002,587
Common stock, shares outstanding (in shares)	52,746,455	49,809,989

CONDENSED_CONSOLIDATED_STATEME

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Unaudited) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Revenue:	'	'	'	'
Services	$19,305	$14,769	$51,879	$42,278
Software and other	4,054	3,407	11,807	10,799
Total revenue	23,359	18,176	63,686	53,077
Costs of revenue:	'	'	'	'
Cost of services	11,046	8,815	29,194	28,696
Cost of software and other	294	312	872	1,142
Total cost of revenue	11,340	9,127	30,066	29,838
Gross profit	12,019	9,049	33,620	23,239
Operating expenses:	'	'	'	'
Research and development	1,456	1,643	4,325	5,121
Sales and marketing	4,120	3,789	12,431	14,908
General and administrative	3,077	2,897	8,193	8,661
Amortization of intangible assets and other	335	397	1,005	1,155
Total operating expenses	8,988	8,726	25,954	29,845
Income (loss) from operations	3,031	323	7,666	-6,606
Interest income and other, net	127	93	307	227
Income (loss) from continuing operations, before income taxes	3,158	416	7,973	-6,379
Income tax provision	121	118	446	353
Income (loss) from continuing operations, after income taxes	3,037	298	7,527	-6,732
Income (loss) from discontinued operations, after income taxes	-5	-7	-16	10
Net income (loss)	$3,032	$291	$7,511	($6,722)
Basic earnings (loss) per share:	'	'	'	'
Continuing operations, after income taxes (in dollars per share)	$0.06	$0.01	$0.15	($0.14)
Discontinued operations, after income taxes (in dollars per share)	$0	$0	$0	$0
Basic net earnings (loss) per share (in dollars per share)	$0.06	$0.01	$0.15	($0.14)
Diluted earnings (loss) per share:	'	'	'	'
Continuing operations, after income taxes (in dollars per share)	$0.06	$0.01	$0.14	($0.14)
Discontinued operations, after income taxes (in dollars per share)	$0	$0	$0	$0
Diluted net earnings (loss) per share (in dollars per share)	$0.06	$0.01	$0.14	($0.14)
Shares used in computing per share amounts: [Abstract]	'	'	'	'
Basic (in shares)	52,266	48,707	51,080	48,571
Diluted (in shares)	54,661	50,326	53,508	48,571

CONDENSED_CONSOLIDATED_STATEME1

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (Unaudited) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS) (Unaudited) [Abstract]	'	'	'	'
Net income (loss)	$3,032	$291	$7,511	($6,722)
Other comprehensive income (loss):	'	'	'	'
Change in foreign currency translation adjustment	-149	132	-375	40
Change in net unrealized gain (loss) on investments	5	24	-18	315
Other comprehensive income (loss)	-144	156	-393	355
Comprehensive income (loss)	$2,888	$447	$7,118	($6,367)

CONDENSED_CONSOLIDATED_STATEME2

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013		Sep. 30, 2012
Operating activities:	'		'
Net income (loss)	$7,511		($6,722)
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:	'		'
Depreciation	262		404
Amortization of premiums and discounts on investments	442		446
Amortization of purchased technology	62		62
Amortization of intangible assets and other	1,005		1,155
Stock-based compensation	2,434		2,938
Warrant-related charges	383		0
Changes in assets and liabilities:	'		'
Accounts receivable, net	-3,955		649
Prepaid expenses and other current assets	-891		-533
Other long-term assets	97		-187
Accounts payable	795		-507
Accrued compensation	1,511		646
Other accrued liabilities	-132		-123
Other long-term liabilities	181		320
Deferred revenue	-2,263		849
Net cash provided by (used in) operating activities	7,442		-603
Investing activities:	'		'
Purchases of investments	-43,836		-33,317
Maturities of investments	31,046		33,560
Sales of investments	0		2,400
Purchases of property and equipment	-178		-503
Acquisition of business, net of cash acquired	0		-1,327
Net cash provided by (used in) investing activities	-12,968		813
Financing activities:	'		'
Proceeds from issuances of common stock	9,673		1,069
Repurchase of common stock	-4,114		0
Net cash provided by financing activities	5,559		1,069
Effect of exchange rate changes on cash and cash equivalents	-263		69
Net increase (decrease) in cash and cash equivalents	-230		1,348
Cash and cash equivalents at beginning of period	30,852	[1]	22,159
Cash and cash equivalents at end of period	30,622		23,507
Supplemental schedule of cash flow information:	'		'
Income taxes paid	$97		$99
[1]	Derived from the December 31, 2012 audited Consolidated Financial Statements included in the Annual Report on Form10-K, as filed with the Securities and Exchange Commission on March 8, 2013.

Significant_Accounting_Policie

Significant Accounting Policies	9 Months Ended
	Sep. 30, 2013
Significant Accounting Policies [Abstract]	'
Significant Accounting Policies	'
	Note 1. Significant Accounting Policies
	Basis of Presentation
	The accompanying unaudited condensed consolidated financial statements include the accounts of Support.com, Inc. (the “Company” or “Support.com”, “We” or “Our”) and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The condensed consolidated balance sheet as of September 30, 2013 and the condensed consolidated statements of operations and comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012 and the condensed consolidated statements of cash flows for the nine months ended September 30, 2013 and 2012 are unaudited. In the opinion of management, these unaudited interim condensed consolidated financial statements reflect all adjustments (consisting of normal recurring adjustments) that are necessary for a fair presentation of the results for, and as of, the periods shown. The results of operations for such periods are not necessarily indicative of the results expected for the full fiscal year or for any future period. The condensed consolidated balance sheet information as of December 31, 2012 is derived from audited consolidated financial statements as of that date. These financial statements have been prepared based upon Securities and Exchange Commission (“SEC”) rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, these unaudited interim condensed consolidated financial statements should be read with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012, filed with the Securities and Exchange Commission on March 8, 2013.
	Use of Estimates
	The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. The accounting estimates that require management’s most significant, difficult and subjective judgments include accounting for revenue recognition, the valuation and recognition of investments, the assessment of recoverability of intangible assets and their estimated useful lives, the valuations and recognition of stock based compensation and the recognition and measurement of current and deferred income tax assets and liabilities. Actual results could differ materially from these estimates.
	Revenue Recognition
	For all transactions, we recognize revenue only when all of the following criteria are met:
	• Persuasive evidence of an arrangement exists;
	• Delivery has occurred;
	• Collection is considered probable; and
	• The fees are fixed or determinable.
	We consider all arrangements with payment terms longer than 90 days not to be fixed or determinable. If the fee is considered not to be fixed or determinable, revenue is recognized as payment becomes due from the customer.
	Services Revenue
	Services revenue is comprised primarily of fees for technology support services. Service programs available for consumer markets include computer and mobile device set-up, security and support, virus and malware removal and wireless network set-up, security and support. Service programs available for small business markets include the consumer services plus managed services such as server and network monitoring and maintenance.
	We offer services to consumers and small businesses, primarily through our channel partners (which include communications providers, retailers, technology companies and others) and to a lesser degree directly through our website at www.support.com. We transact with customers via reseller programs, referral programs and direct transactions. In reseller programs, the channel partner generally executes the financial transactions with the consumer and pays a fee to us which we recognize as revenue when the service is delivered. In referral programs, we transact with the consumer directly and pay a referral fee to the referring party. Referral fees are generally expensed in the period in which revenues are recognized. In such instances, since we are the transacting party and bear substantially all risks associated with the transaction, we record the gross amount of revenue. In direct transactions, we sell directly to the customer at the retail price.
	The services described above are of four types for revenue recognition purposes:
		·	Subscriptions - Customers purchase subscriptions or “service plans” under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods.
		·	Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery.
		·	Service Cards / Gift Cards - Customers purchase a service card or a gift card, which entitles the cardholder to redeem a certain service at a time of their choosing. For these sales, revenue is deferred until the card has been redeemed and the service has been provided.
		·	Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with channel partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology specialists. These services programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred.
	In certain cases, we are paid for services that are sold but not yet delivered. We initially record such balances as deferred revenue, and recognize revenue when the service has been provided or, on the non-subscription portion of these balances, when the likelihood of the service being redeemed by the customer is remote (“services breakage”). Based on our historical redemption patterns for these relationships, we believe that the likelihood of a service being delivered more than 90 days after sale is remote.  We therefore recognize non-subscription deferred revenue balances older than 90 days as services revenue. For the three and nine months ended September 30, 2013 and 2012, services breakage revenue accounted for approximately 1% of our total revenue.
	Channel partners are generally invoiced monthly. Fees from consumers via referral programs and direct transactions are generally paid with a credit card at the time of sale. Revenue is recognized net of any applicable sales tax.
	Services revenue also includes fees from implementation services of our Nexus Service Delivery Platform (“Nexus platform”), typically covering integration to other customer systems. We generally charge for these services on a time and material basis.
	We generally provide a refund period on services, during which refunds may be granted to customers under certain circumstances, including inability to resolve certain support issues. For our channel sales, the refund period varies by partner, but is generally between 5 and 14 days. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material.
	Software and Other Revenue
	Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and through the sale of this software via channel partners. Our software is sold to consumers as a perpetual license or as a fixed period subscription. We act as the primary obligor and generally control fulfillment, pricing, product requirements, and collection risk and therefore we record the gross amount of revenue. We provide a 30-day money back guarantee for the majority of our end-user software products.
	For certain products, we sell perpetual licenses.  We provide a limited amount of free technical support to customers. Since the cost of providing this free technical support is insignificant and free product enhancements are minimal and infrequent, we do not defer the recognition of revenue associated with sales of these products.
	For certain of our products (principally SUPERAntiSpyware), we sell licenses for a fixed subscription period.  We provide regular, significant updates over the subscription period and therefore recognize revenue for these products ratably over the subscription period.
	Other revenue consists primarily of revenue generated through partners advertising to our customer base in various forms, including toolbar advertising, email marketing, and free trial offers. We recognize other revenue in the period in which our partners notify us that the revenue has been earned.
	Software and other revenue also includes fees from licensing of our Nexus platform.  In such arrangements, customers receive a right to use our platform in their own technology support organizations. We license the Nexus platform using a software-as-a-service model under which customers cannot take possession of the technology and pay us on a per-user per-month basis during the term of the arrangement. Revenue from licensing of our Nexus platform was approximately 7% and 6% of software and other revenue in the three and nine months ended September 30, 2013, respectively.
	Cash, Cash Equivalents and Investments
	All liquid instruments with an original maturity at the date of purchase of 90 days or less are classified as cash equivalents. Cash equivalents and short-term investments consist primarily of money market funds, certificates of deposit, commercial paper, corporate and municipal bonds. Our interest income on cash, cash equivalents and investments is recorded monthly and reported as interest income and other in our condensed consolidated statements of operations.
	Our cash equivalents and short-term investments are classified as available-for-sale, and are reported at fair value with unrealized gains/losses included in accumulated other comprehensive income within stockholders’ equity on the condensed consolidated balance sheets and in the condensed consolidated statements of comprehensive income (loss). We view our available-for-sale portfolio as available for use in our current operations, and therefore we present our marketable securities as short-term assets.
	We monitor our investments for impairment on a quarterly basis and determine whether a decline in fair value is other-than-temporary by considering factors such as current economic and market conditions, the credit rating of the security’s issuer, the length of time an investment’s fair value has been below our carrying value, our intent to sell the security and our belief that we will not be required to sell the security before the recovery of our amortized cost. If an investment’s decline in fair value is deemed to be other-than-temporary, we reduce its carrying value to its estimated fair value, as determined based on quoted market prices or liquidation values. Declines in value judged to be other-than temporary, if any, are recorded in operations as incurred. At September 30, 2013, we evaluated our unrealized gains/losses on available-for-sale securities and determined them to be temporary. We currently do not intend to sell securities with unrealized losses and we concluded that we will not be required to sell these securities before the recovery of our amortized cost basis.
	The following is a summary of cash, cash equivalents and investments at September 30, 2013 and December 31, 2012 (in thousands):
	As of September 30, 2013					Gross			Gross
			Amortized			Unrealized			Unrealized
			Cost			Gains			Losses			Fair Value
	Cash		$	13,244		$	—		$	—		$	13,244
	Money market funds			15,756			—			—			15,756
	Certificates of deposits			3,329			—			(1	)		3,328
	Commercial paper			12,996			—			(1	)		12,995
	Corporate notes and bonds			23,143			4			(20	)		23,127
			$	68,468		$	4		$	(22	)	$	68,450
	Classified as:
	Cash and cash equivalents		$	30,623		$	—		$	(1	)	$	30,622
	Short-term investments			37,845			4			(21	)		37,828
			$	68,468		$	4		$	(22	)	$	68,450
	As of December 31, 2012		Amortized			Gross			Gross			Fair Value
			Cost			Unrealized			Unrealized
						Gains			Losses
	Cash		$	11,116		$	—		$	—		$	11,116
	Money market funds			17,235			—			—			17,235
	Certificates of deposits			1,880			—			(1	)		1,879
	Commercial paper			5,745			1			(1	)		5,745
	Corporate notes and bonds			20,172			7			(6	)		20,173
	U.S. government agency securities			202			—			—			202
			$	56,350		$	8		$	(8	)	$	56,350
	Classified as:
	Cash and cash equivalents		$	30,853		$	—		$	(1	)	$	30,852
	Short-term investments			25,497			8			(7	)		25,498
			$	56,350		$	8		$	(8	)	$	56,350
	The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
		September 30,			December 31,
		2013			2012
Due within one year		$	30,007		$	23,885
Due within two years			7,821			1,613
		$	37,828		$	25,498
Fair Value Measurements
ASC 820, Fair Value Measurements and Disclosures, defines fair value, establishes a framework for measuring fair value under generally accepted accounting principles and enhances disclosures about fair value measurements. Fair value is defined under ASC 820 as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Valuation techniques used to measure fair value ASC 820 must maximize the use of observable inputs and minimize the use of unobservable inputs. The standard describes a fair value hierarchy based on three levels of inputs, of which the first two are considered observable and the last unobservable, that may be used to measure fair value, which are the following:
	•	Level 1 - Quoted prices in active markets for identical assets or liabilities.
	•	Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
	•	Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of September 30, 2013 and December 31, 2012 (in thousands):
As of September 30, 2013		Level 1			Level 2			Level 3			Total
Money market funds		$	15,756		$	—		$	—		$	15,756
Certificates of deposits			3,328			—			—			3,328
Commercial paper			—			12,995			—			12,995
Corporate notes and bonds			—			23,127			—			23,127
Total		$	19,084		$	36,122		$	—		$	55,206
As of December 31, 2012		Level 1			Level 2			Level 3			Total
Money market funds		$	17,235		$	—		$	—		$	17,235
Certificates of deposits			1,879			—			—			1,879
Commercial paper			—			5,745			—			5,745
Corporate notes and bonds			—			20,173			—			20,173
U.S. government agency securities			—			202			—			202
Total		$	19,114		$	26,120		$	—		$	45,234
For short-term investments, measured at fair value using Level 2 inputs, we review trading activity and pricing for these investments as of the measurement date. When sufficient quoted pricing for identical securities is not available, we use market pricing and other observable market inputs for similar securities obtained from various third party data providers.  These inputs either represent quoted prices for similar assets in active markets or have been derived from observable market data. There have been no transfers between Level 1 and Level 2 measurements during the three and nine months ended September 30, 2013 and 2012, respectively.
Concentrations of Credit Risk
Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, investments and trade accounts receivable. Our investment portfolio consists of investment grade securities. Except for obligations of the United States government and securities issued by agencies of the United States government, we diversify our investments by limiting our holdings with any individual issuer. We are exposed to credit risks in the event of default by the issuers to the extent of the amount recorded on the condensed consolidated balance sheets. The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms.
For the three months ended September 30, 2013, Comcast (55%) accounted for 10% or more of our total revenue.  For the three months ended September 30, 2012, Comcast (37%), OfficeMax (12%), Office Depot (12%) and Staples (10%) accounted for 10% or more of our total revenue. For the nine months ended September 30, 2013, Comcast (48%) and OfficeMax (10%) accounted for 10% or more of our total revenue.  For the nine months ended September 30, 2012, Comcast (33%), Office Depot (13%), OfficeMax (13%) and Staples (11%) accounted for 10% or more of our total revenue.  There were no other customers that accounted for 10% or more of total revenue for the three and nine months ended September 30, 2013 and 2012.
As of September 30, 2013, Comcast (73%) accounted for 10% or more of our total accounts receivable.  As of December 31, 2012, Comcast (52%) and OfficeMax (10%) accounted for 10% or more of our total accounts receivable. There were no other customers that accounted for 10% or more of our total accounts receivable as of September 30, 2013 and December 31, 2012.
Trade Accounts Receivable and Allowance for Doubtful Accounts
Trade accounts receivable are recorded at the invoiced amount. We perform evaluations of our customers’ financial condition and generally do not require collateral. We make judgments as to our ability to collect outstanding receivables and provide allowances when collection becomes doubtful. Provisions are made based upon a specific review of all significant outstanding invoices. For those invoices not specifically provided for, provisions are recorded at differing rates, based upon the age of the receivable. In determining these percentages, we analyze our historical collection experience and current payment trends. The determination of past-due accounts is based on contractual terms. At September 30, 2013 and December 31, 2012, we had an allowance for doubtful accounts of $2,000.
Accumulated Other Comprehensive Loss
The components of accumulated other comprehensive loss relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized gains (losses) on investments. Accumulated currency translation losses were $1.9 million and $1.5 million as of September 30, 2013 and December 31, 2012, respectively, and accumulated unrealized losses on investments were $18,000 and zero as of September 30, 2013 and December 31, 2012, respectively.
The amounts noted in the condensed consolidated statements of comprehensive income (loss) are shown before taking into account the related income tax impact.  The income tax effect allocated to each component of other comprehensive income for each of the periods presented is not significant.
Stock-Based Compensation
We apply the provisions of ASC 718, Stock Compensation, which requires the measurement and recognition of compensation expense for all stock-based payment awards, including grants of stock, restricted stock awards and options to purchase stock, made to employees and directors based on estimated fair values.
The fair value of our stock-based awards was estimated using the following weighted average assumptions for the three and nine months ended September 30, 2013 and 2012:
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
Stock Option Plan:
Risk-free interest rate			1.2	%		0.5	%		0.7	%		0.6	%
Expected term		3.6 years			3.7 years			3.7 years			3.7 years
Volatility			57.1	%		57	%		56.7	%		57.5	%
Expected dividend			0	%		0	%		0	%		0	%
Weighted average fair value (per share)		$	2.42		$	1.35		$	1.84		$	1.18
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
Employee Stock Purchase Plan:
Risk-free interest rate			0.09	%		0.2	%		0.09	%		0.2	%
Expected term		0.5 years			0.5 years			0.5 years			0.5 years
Volatility			42.8	%		71.7	%		42.8	%		71.7	%
Expected dividend			0	%		0	%		0	%		0	%
Weighted average fair value (per share)		$	1.18		$	0.98		$	1.18		$	0.98
We recorded the following stock-based compensation expense for the three and nine months ended September 30, 2013 and 2012 (in thousands):
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
Stock-based compensation expense related to grants of:
Stock options		$	246		$	821		$	1,375		$	2,786
Employee Stock Purchase Plan (“ESPP”)			24			20			72			53
Restricted Stock Unit (“RSU”)			600			70			987			99
		$	870		$	911		$	2,434		$	2,938
Stock-based compensation expense recognized in:
Cost of services		$	84		$	85		$	241		$	272
Cost of software and other			3			3			8			25
Research and development			192			252			530			819
Sales and marketing			103			96			285			372
General and administrative			488			475			1,370			1,450
		$	870		$	911		$	2,434		$	2,938
Earnings (Loss) Per Share
Basic earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding during the reporting period. Diluted earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding, including the effect of the potential common shares issuable upon exercise of outstanding stock options, vesting of RSUs and ESPP by using the treasury stock method when dilutive. For the nine months ended September 30, 2012, 1.1 million outstanding options and restricted stock units were excluded from the computation of diluted net loss per share since their effect would have been anti-dilutive.  We excluded outstanding weighted average stock options of 999,000 and 1.2 million for the three and nine months ended September 30, 2013, respectively, and 2.9 million for the three and nine months ended September 30, 2012, from the calculation of diluted earnings (loss) per common share because the exercise prices of these stock options were greater than or equal to the average market value of the common stock. These stock options could be included in the calculation in the future if the average market value of the common stock increases and is greater than the exercise price of these stock options.
On October 30, 2013, the Company appointed a new Chief Financial Officer and Chief Operating Officer. Pursuant to his employment offer letter and as approved by the Company's Compensation Committee, the Company issued 195,000 stock options and 284,375 RSUs. These stock options and RSUs were not included in the computation of the basic and diluted earnings per share for the three and nine months ended September 30, 2013 because they were not outstanding during either period.
The following table sets forth the computation of basic and diluted earnings (loss) per share (in thousands, except per share amounts):
		Three Months						Nine Months
		Ended						Ended
		September 30,						September 30,
		2013			2012			2013			2012
Net income (loss)		$	3,032		$	291		$	7,511		$	(6,722	)
Basic:
Weighted-average shares of common stock outstanding			52,266			48,707			51,080			48,571
Shares used in computing basic earnings (loss) per share			52,266			48,707			51,080			48,571
Basic earnings (loss) per share		$	0.06		$	0.01		$	0.15		$	(0.14	)
Diluted:
Weighted-average shares of common stock outstanding			52,266			48,707			51,080			48,571
Add: Common equivalent shares outstanding			2,395			1,619			2,428			—
Shares used in computing diluted earnings (loss) per share			54,661			50,326			53,508			48,571
Diluted earnings (loss) per share		$	0.06		$	0.01		$	0.14		$	(0.14	)
Warranties and Indemnifications
We generally provide a refund period on sales, during which refunds may be granted to consumers under certain circumstances, including our inability to resolve certain support issues. For our channel sales, the refund period varies by channel partner, but is generally between 5 and 14 days. For our software products, we provide a 30-day money back guarantee. For referral programs and direct transactions, the refund period is generally 5 days. For all sales channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material to date.
We generally agree to indemnify our customers against legal claims that our software products infringe certain third party intellectual property rights. As of September 30, 2013, we have not been required to make any payment resulting from infringement claims asserted against our customers and have not recorded any related accruals.

Warrants

Warrants	9 Months Ended
	Sep. 30, 2013
Warrants [Abstract]	'
Warrants	'
	Note 2. Warrants
	On October 25, 2010, we entered into a Support Services Agreement (the “Customer Agreement”) with Comcast Cable Communications Management, LLC (“Comcast”) under which Support.com provides technology support services to customers of Comcast in exchange for fees. In connection with the Customer Agreement, Support.com and Comcast entered into a Warrant Agreement, under which Support.com agreed to issue to Comcast warrants to purchase up to 975,000 shares of Support.com common stock in the future in the event that Comcast meets specified sales milestones under the Customer Agreement. Each warrant, if issued, will have an exercise price per share of $4.9498 and a term of three years from issuance. On September 27, 2011, the Company and Comcast amended the Warrant Agreement to extend the expiration date for the performance milestones while maintaining the previously agreed revenue thresholds. The warrants will be valued as they are earned, and the resulting value will be recorded as a charge against revenue in the period in which the performance milestone is met and the warrant is earned. During the third quarter of 2013, the performance milestones for the first tranche of warrants were met. Therefore, we issued to Comcast warrants to purchase 166,000 shares of our common stock and recorded warrant-related charges of $383,000 against revenue for the three months and nine months ended September 30, 2013. The value of the first tranche of warrants was estimated using the following assumptions: risk-free interest rate of 0.64%, expected term of 3 years, volatility of 58.51% and expected dividend of 0%. As of September 30, 2013, the performance milestones for the second tranche (warrants to purchase 324,000 shares) and the third tranche (warrants to purchase 485,000 shares) have not been met.

Income_Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2013
Income Taxes [Abstract]	'
Income Taxes	'
	Note 3.  Income Taxes
	We recorded an income tax provision of $121,000 and $446,000 for the three and nine months ended September 30, 2013, respectively, and $118,000 and $353,000 for the three and nine months ended September 30, 2012, respectively.  The provision for income taxes includes estimates of current taxes due in domestic and foreign jurisdictions.  This provision reflects tax expense associated with state income tax, foreign taxes, and tax expense related to the recording of a deferred tax liability that results from the amortization for income tax purposes of acquisition-related goodwill.
	When goodwill is amortizable for tax purposes, a deferred tax liability is recorded as the tax deduction is realized, which will not be reversed unless and until the goodwill is disposed of or impaired.  We will continue to record an income tax expense related to the amortization of goodwill as a discrete item each quarter unless and until such disposition or impairment occurs.
	As of September 30, 2013, our deferred tax assets are fully offset by a valuation allowance except in those jurisdictions where it is determined that a valuation allowance is not required. ASC 740, Income Taxes, provides for the recognition of deferred tax assets if realization of such assets is more likely than not. Based upon the weight of available evidence, which includes historical operating performance, reported cumulative net losses since inception and difficulty in accurately forecasting our future results, we provided a full valuation allowance against our net U.S. deferred tax assets and a partial valuation allowance against our foreign deferred tax assets.  We reassess the need for our valuation allowance on a quarterly basis. If it is later determined that a portion or all of the valuation allowance is not required there generally will be a benefit to the income tax provision in the period such determination is made.

Commitments_and_Contingencies

Commitments and Contingencies	9 Months Ended
	Sep. 30, 2013
Commitments and Contingencies [Abstract]	'
Commitments and Contingencies	'
	Note 4. Commitments and Contingencies
	Tax contingencies
	We are required to make periodic filings in the jurisdictions where we are deemed to have a presence for tax purposes. We have undergone audits in the past and have paid assessments arising from these audits. Our India entity was issued notices of income tax assessment pertaining to the 2004-2009 fiscal years. The notices claimed that the transfer price used in our inter-company agreements with our India entity was too low, and that the price should be increased. We believe our current transfer pricing position is more likely than not to be sustained. We believe that this will be resolved through the normal judicial appeal process used in India, and have submitted our case to the court.
	We may be subject to other income tax assessments in the future. We evaluate estimated expenses that could arise from those assessments in accordance with ASC 740. We consider such factors as the degree of probability of an unfavorable outcome and the ability to make a reasonable estimate on the amount of expenses. We record the estimated liability amount of those assessments that meet the definition of an uncertain tax position under ASC 740.
	Legal contingencies
	On February 7, 2012, a lawsuit seeking class-action certification was filed against the Company in the United States District Court for the Northern District of California, No. 12-CV-00609, alleging that the design of one the Company’s software products and the method of promotion to consumers constitute fraudulent inducement, breach of contract, breach of express and implied warranties, and unjust enrichment. On the same day the same plaintiffs’ law firm filed another action in the United States District Court for the Southern District of New York, No. 12-CV-0963, involving similar allegations against a subsidiary of the Company and one of the Company’s channel partners who distributes our software products, and that channel partner has requested indemnification under contract terms with the Company. The law firm representing the plaintiffs in both cases has filed unrelated class actions in the past against a number of major software providers with similar allegations about those providers’ products. On May 30, 2013, the Company received final court approval relating to the terms of the settlement. Under the terms of the settlement, the Company offered a one-time cash payment, covered by the Company’s insurance provider, to qualified class-action members and the deadline to submit a claim form concluded on February 28, 2013. In addition, the Company offered a limited free subscription to one of its software products and the deadline for redemptions concluded on August 31, 2013. Therefore, the Company reversed a previous accrual of $57,000 associated with this action and recorded a benefit in the same amount within interest income and other, net in the condensed consolidated statements of operations for the three and nine months ended September 30, 2013. The Company denies any wrongdoing or liability and entered into the settlement to minimize the costs of defense.
	We are also subject to other routine legal proceedings, as well as demands, claims and threatened litigation, that arise in the normal course of our business, potentially including assertions that we may be infringing patents or other intellectual property rights of others. We currently do not believe that the ultimate amount of liability, if any, for such routine legal proceedings (alone or combined) will materially affect our financial position, results of operations or cash flows. The ultimate outcome of any litigation is uncertain, however, and unfavorable outcomes could have a material negative impact on our financial condition and operating results. Regardless of outcome, litigation can have an adverse impact on us because of defense costs, negative publicity, diversion of management resources and other factors.
	Guarantees
	We have identified guarantees in accordance with ASC 450. This guidance stipulates that an entity must recognize an initial liability for the fair value, or market value, of the obligation it assumes under the guarantee at the time it issues such a guarantee, and must disclose that information in its interim and annual financial statements. We have entered into various service level agreements with our channel partners, in which we may guarantee the maintenance of certain service level thresholds. Under some circumstances, if we do not meet these thresholds, we may be liable for certain financial costs. We evaluate costs for such guarantees under the provisions of ASC 450. We consider such factors as the degree of probability that we would be required to satisfy the liability associated with the guarantee and the ability to make a reasonable estimate of the resulting cost. We incurred zero and immaterial costs as a result of such obligations during the three and nine months ended September 30, 2013, respectively.  We have not accrued any liabilities related to such obligations in the condensed consolidated financial statements as of September 30, 2013 and December 31, 2012.

Business_Combination

Business Combination	9 Months Ended
	Sep. 30, 2013
Business Combination [Abstract]	'
Business Combination	'
	Note 5. Business Combination
	RightHand IT Corporation
	On January 13, 2012, we executed an Asset Purchase Agreement to acquire certain assets and assume certain liabilities of RightHand IT Corporation (“RHIT”), a managed service provider for small business located in Louisville, Colorado.  No stock was acquired as part of the transaction. The acquisition deepened our small business expertise and enabled us to grow our business by providing services to small business customers.
	We engaged an independent third-party appraisal firm to assist in determining the fair value of assets acquired and liabilities assumed from the transaction.  Such a valuation requires management to make significant estimates, especially with respect to intangible assets.  These estimates are based on historical experience and information obtained from the management of the acquired company.  We placed value on RHIT’s existing customer relationships, as well as non-compete agreements signed by certain key employees.  The purchase price for RHIT exceeded the fair value of RHIT’s net tangible and intangible assets acquired.  As a result, we have recorded goodwill in connection with this transaction.  The amortization of this goodwill is deductible for tax purposes.
	We paid a total of $1.4 million in cash including $300,000 held in escrow against payment of a milestone-based earn-out.  The earn-out consisted of two criteria-based milestones that were met by specific dates through 2012.  The probability-weighted fair value of the $300,000 payment was $277,000.  As a result, we recorded the $23,000 difference as other current assets on our condensed consolidated balance sheets.  The balance of this asset was zero at December 31, 2012 since all criteria-based milestones have been achieved.
	The tangible and identifiable intangible assets acquired and liabilities assumed, and resulting goodwill are summarized below.  The financial information presented includes purchase accounting adjustments to the tangible and intangible assets:
		Amount			Amortization
		(in thousands)			Period
	Accounts receivable	$	151
	Prepaid expenses and other current assets		46
	Total current assets		197
	Property and equipment, net		108
	Other assets		28
	Acquired assets		333
	Other accrued liabilities		(106	)
	Short-term deferred revenue		(49	)
	Assumed liabilities		(155	)
	Net assets assumed		178
	Identifiable intangible assets:
	Non-compete		70		36 months
	Customer base		460		60 months
	Goodwill		619
	Total purchase consideration		1,327
	Other current asset		23
	Total cash consideration	$	1,350
	The operating results of RHIT have been included in our accompanying condensed consolidated statements of operations from January 14, 2012, the day following acquisition.  Pro-forma results of operations have not been presented because the acquisition was not material to our results of operations.  In addition to the $1.4 million cash consideration, we incurred acquisition-related expenditures of approximately $33,000 through June 30, 2012, which were expensed in the periods in which they were incurred in accordance with ASC 805, Business Combinations. These expenses were recorded in general and administrative expense in our condensed consolidated statements of operations.

Intangible_Assets

Intangible Assets	9 Months Ended
	Sep. 30, 2013
Intangible Assets [Abstract]	'
Intangible Assets	'
	Note 6.  Intangible Assets
	Amortization expense and other related to intangible assets for the three and nine months ended September 30, 2013 was $335,000 and $1.0 million, respectively.  Amortization expense and other related to intangible assets for the three and nine months ended September 30, 2012 was $397,000 and $1.2 million, respectively.
	The following table summarizes the components of intangible assets (in thousands):
		Non-compete			Partner Relationships			Customer Base			Technology Rights			Tradenames			Indefinite Life Intangibles		Total
	As of September 30, 2013
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(464	)		(145	)		(332	)		(2,448	)		(560	)		—		(3,949	)
	Net carrying value	$	129		$	—		$	309		$	2,882		$	200		$	250	$	3,770
	As of December 31, 2012
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(426	)		(145	)		(239	)		(1,700	)		(434	)		—		(2,944	)
	Net carrying value	$	167		$	—		$	402		$	3,630		$	326		$	250	$	4,775
	In December 2006, we acquired the use of a toll-free telephone number for cash consideration of $250,000.  This asset has an indefinite useful life.
	The estimated future amortization expense of intangible assets, with the exception of the indefinite-life intangible assets as of September 30, 2013 is as follows (in thousands):
	Fiscal Year	Amount
	2013(October-December)	$	316
	2014		1,091
	2015		1,069
	2016		1,028
	2017		16
	Total	$	3,520
	Weighted average remaining useful life	3.2 years
	The following table summarizes the components of purchased technology (in thousands):
		As of September 30,			As of December 31,
		2013			2012
	Purchased technology	$	350		$	350
	Accumulated amortization		(350	)		(288	)
	Total purchased technology, net	$	—		$	62

Other_Accrued_Liabilities

Other Accrued Liabilities	9 Months Ended
	Sep. 30, 2013
Other Accrued Liabilities [Abstract]	'
Other Accrued Liabilities	'
	Note 7. Other Accrued Liabilities
	Other accrued liabilities consist of the following (in thousands):
		As of September 30,		As of December 31,
		2013		2012
	Accrued expenses	$	2,335	$	2,421
	Customer deposits		1,042		997
	Other accrued liabilities		479		551
	Total other accrued liabilities	$	3,856	$	3,969

Stockholders_Equity

Stockholders' Equity	9 Months Ended
	Sep. 30, 2013
Stockholders' Equity [Abstract]	'
Stockholders' Equity	'
	Note 8. Stockholder’s Equity
	Stock Options
	The following table represents the stock option activity for the nine months ended September 30, 2013:
		Number of			Weighted		Weighted		Aggregate
		Shares			Average		Average		Intrinsic Value
					Exercise Price per Share		Remaining		(in thousands)
							Contractual
							Term
	Outstanding options at December 31, 2012		9,529,597		$	3.05		3.63	$	12,595
	Granted		256,550		$	4.37
	Exercised		(3,771,188	)	$	2.53
	Forfeited		(216,049	)	$	4.33
	Outstanding options at September 30, 2013		5,798,910		$	3.4		3.51	$	12,436
	Options vested and expected to vest		5,742,681		$	3.4		3.48	$	12,347
	Exercisable at September 30, 2013		4,541,237		$	3.23		2.95	$	10,420
	The aggregate intrinsic value in the table above represents the total pre-tax intrinsic value that would have been received by the option holders had they all exercised their options on September 30, 2013. This amount changes based on the fair market value of our stock.  The aggregate intrinsic value of options exercised under our stock option plans was $3.5 million and $8.1  million during the three and nine months ended September 30, 2013, respectively, and $195,000 and $401,000 during the three and nine months ended September 30, 2012, respectively.  Total fair value of options vested was $398,000 and $1.6 million during the three and nine months ended September 30, 2013, respectively, and $891,000 and $2.9 million during the three and nine months ended September 30, 2012, respectively.
	At September 30, 2013, there was $1.7 million of unrecognized compensation cost related to existing stock options outstanding which is expected to be recognized over a weighted average period of 2.13 years.
	Employee Stock Purchase Plan
	In the second quarter of 2011, to advance the interests of the Company and its stockholders by providing an incentive to attract, retain and reward eligible employees and by motivating such persons to contribute to the growth and profitability of the Company, the Company’s Board of Directors and stockholders approved an ESPP and reserved 1,000,000 shares of our common stock for issuance effective as of May 15, 2011. The ESPP continues in effect for ten (10) years from its effective date unless terminated earlier by the Company. The ESPP consists of six-month offering periods during which employees may enroll in the plan.  The purchase price on each purchase date shall not be less than eighty‑five percent (85%) of the lesser of (a) the fair market value of a share of stock on the offering date of the offering period or (b) the fair market value of a share of stock on the purchase date.  During the nine months ended September 30, 2013, 38,915 shares were granted under ESPP.
	Restricted Stock Units
	The following table represents RSU activity for the nine months ended September 30, 2013:
					Weighted
					Average Grant Date
		Number of Shares			Fair Value
	Outstanding RSUs at December 31, 2012		98,363		$	2.82
	Granted		1,443,112		$	5.05
	Vested		(108,363	)	$	2.98
	Forfeited		(16,300	)	$	5.89
	Outstanding RSUs at September 30, 2013		1,416,812		$	5.04
	On August 5, 2013, pursuant to approval by the Company’s Compensation Committee, the Company issued 725,000 RSUs to its corporate employees. These RSUs vest annually in three equal tranches over three years.
	On May 23, 2013, the Board of Directors of the Company approved, based on recommendations of the Compensation Committee, a grant of 48,851 RSUs to non-employee directors based on a fair market value of $4.70 per share which represents the closing price of the Company’s common stock on the Nasdaq Global Select Market (“Nasdaq”) on May 23, 2013.  These RSUs vest upon the first anniversary of the grant date.
	During the first quarter of 2013, the Company’s Compensation Committee approved the grant of RSUs to certain key executives. The RSUs granted to these executives included (i) 249,750 time-based RSUs that vest over a required service period of three years, and (ii) 399,750 performance-based RSUs contingent upon a required service period of three years and as well as the Company’s achievement of specified annual performance targets for fiscal year 2013. We measured the grant-date fair value of the performance-based RSUs based upon the closing price of the Company’s common stock on the Nasdaq as of the grant date. We expense the fair value of the performance-based RSUs that are probable of being earned based on our forecasted annual performance for fiscal year 2013.
	At September 30, 2013, there was $5.5 million of unrecognized compensation cost related to RSUs which is expected to be recognized over a weighted average period of 2.26 years.
	Stock Repurchase Program
	On April 27, 2005, our Board of Directors authorized the repurchase of up to 2,000,000 outstanding shares of our common stock. As of September 30, 2013 the maximum number of shares remaining that can be repurchased under this program was 1,807,402. The Company does not intend to repurchase shares without a further approval from its Board of Directors.
	Repurchase of Shares
	On February 19, 2013, the Company entered into an agreement with Joshua Pickus, the Company’s President and Chief Executive Officer, pursuant to which Mr. Pickus sold directly to the Company on that day an aggregate 1,000,000 shares of its common stock acquired by him in a same-day exercise of fully vested options which were due to expire at the end of their seven-year term on April 6, 2013.  Under the agreement, the purchase price per share was established as an amount equal to the lesser of (a) the closing price of the Company’s common stock in regular trading hours on the day of the sale as reported by Nasdaq less 5%, or (b) the thirty-day simple moving average price of the Company’s common stock on the day of the sale.  This formula produced a purchase price per share of $4.114, less the aggregate strike price due on exercise of the options underlying the repurchased shares of $2.32 per share, which then resulted in a net cash outlay by the Company to acquire the shares of approximately $1.8 million (or $1.794 per share). The agreement was approved by the independent members of the Company’s Board of Directors. The share repurchase amounted to $4.1 million and is classified under treasury stock within stockholders’ equity of the condensed consolidated balance sheets.

Significant_Accounting_Policie1

Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2013
Significant Accounting Policies [Abstract]	'
Basis of Presentation	'
	Basis of Presentation
	The accompanying unaudited condensed consolidated financial statements include the accounts of Support.com, Inc. (the “Company” or “Support.com”, “We” or “Our”) and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The condensed consolidated balance sheet as of September 30, 2013 and the condensed consolidated statements of operations and comprehensive income (loss) for the three and nine months ended September 30, 2013 and 2012 and the condensed consolidated statements of cash flows for the nine months ended September 30, 2013 and 2012 are unaudited. In the opinion of management, these unaudited interim condensed consolidated financial statements reflect all adjustments (consisting of normal recurring adjustments) that are necessary for a fair presentation of the results for, and as of, the periods shown. The results of operations for such periods are not necessarily indicative of the results expected for the full fiscal year or for any future period. The condensed consolidated balance sheet information as of December 31, 2012 is derived from audited consolidated financial statements as of that date. These financial statements have been prepared based upon Securities and Exchange Commission (“SEC”) rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, these unaudited interim condensed consolidated financial statements should be read with the consolidated financial statements and related notes included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012, filed with the Securities and Exchange Commission on March 8, 2013.
Use of Estimates	'
	Use of Estimates
	The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. The accounting estimates that require management’s most significant, difficult and subjective judgments include accounting for revenue recognition, the valuation and recognition of investments, the assessment of recoverability of intangible assets and their estimated useful lives, the valuations and recognition of stock based compensation and the recognition and measurement of current and deferred income tax assets and liabilities. Actual results could differ materially from these estimates.
Revenue Recognition	'
	Revenue Recognition
	For all transactions, we recognize revenue only when all of the following criteria are met:
	• Persuasive evidence of an arrangement exists;
	• Delivery has occurred;
	• Collection is considered probable; and
	• The fees are fixed or determinable.
	We consider all arrangements with payment terms longer than 90 days not to be fixed or determinable. If the fee is considered not to be fixed or determinable, revenue is recognized as payment becomes due from the customer.
	Services Revenue
	Services revenue is comprised primarily of fees for technology support services. Service programs available for consumer markets include computer and mobile device set-up, security and support, virus and malware removal and wireless network set-up, security and support. Service programs available for small business markets include the consumer services plus managed services such as server and network monitoring and maintenance.
	We offer services to consumers and small businesses, primarily through our channel partners (which include communications providers, retailers, technology companies and others) and to a lesser degree directly through our website at www.support.com. We transact with customers via reseller programs, referral programs and direct transactions. In reseller programs, the channel partner generally executes the financial transactions with the consumer and pays a fee to us which we recognize as revenue when the service is delivered. In referral programs, we transact with the consumer directly and pay a referral fee to the referring party. Referral fees are generally expensed in the period in which revenues are recognized. In such instances, since we are the transacting party and bear substantially all risks associated with the transaction, we record the gross amount of revenue. In direct transactions, we sell directly to the customer at the retail price.
	The services described above are of four types for revenue recognition purposes:
		·	Subscriptions - Customers purchase subscriptions or “service plans” under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods.
		·	Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery.
		·	Service Cards / Gift Cards - Customers purchase a service card or a gift card, which entitles the cardholder to redeem a certain service at a time of their choosing. For these sales, revenue is deferred until the card has been redeemed and the service has been provided.
		·	Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with channel partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology specialists. These services programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred.
	In certain cases, we are paid for services that are sold but not yet delivered. We initially record such balances as deferred revenue, and recognize revenue when the service has been provided or, on the non-subscription portion of these balances, when the likelihood of the service being redeemed by the customer is remote (“services breakage”). Based on our historical redemption patterns for these relationships, we believe that the likelihood of a service being delivered more than 90 days after sale is remote.  We therefore recognize non-subscription deferred revenue balances older than 90 days as services revenue. For the three and nine months ended September 30, 2013 and 2012, services breakage revenue accounted for approximately 1% of our total revenue.
	Channel partners are generally invoiced monthly. Fees from consumers via referral programs and direct transactions are generally paid with a credit card at the time of sale. Revenue is recognized net of any applicable sales tax.
	Services revenue also includes fees from implementation services of our Nexus Service Delivery Platform (“Nexus platform”), typically covering integration to other customer systems. We generally charge for these services on a time and material basis.
	We generally provide a refund period on services, during which refunds may be granted to customers under certain circumstances, including inability to resolve certain support issues. For our channel sales, the refund period varies by partner, but is generally between 5 and 14 days. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material.
	Software and Other Revenue
	Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and through the sale of this software via channel partners. Our software is sold to consumers as a perpetual license or as a fixed period subscription. We act as the primary obligor and generally control fulfillment, pricing, product requirements, and collection risk and therefore we record the gross amount of revenue. We provide a 30-day money back guarantee for the majority of our end-user software products.
	For certain products, we sell perpetual licenses.  We provide a limited amount of free technical support to customers. Since the cost of providing this free technical support is insignificant and free product enhancements are minimal and infrequent, we do not defer the recognition of revenue associated with sales of these products.
	For certain of our products (principally SUPERAntiSpyware), we sell licenses for a fixed subscription period.  We provide regular, significant updates over the subscription period and therefore recognize revenue for these products ratably over the subscription period.
	Other revenue consists primarily of revenue generated through partners advertising to our customer base in various forms, including toolbar advertising, email marketing, and free trial offers. We recognize other revenue in the period in which our partners notify us that the revenue has been earned.
	Software and other revenue also includes fees from licensing of our Nexus platform.  In such arrangements, customers receive a right to use our platform in their own technology support organizations. We license the Nexus platform using a software-as-a-service model under which customers cannot take possession of the technology and pay us on a per-user per-month basis during the term of the arrangement. Revenue from licensing of our Nexus platform was approximately 7% and 6% of software and other revenue in the three and nine months ended September 30, 2013, respectively.
Cash, Cash Equivalents and Investments	'
	Cash, Cash Equivalents and Investments
	All liquid instruments with an original maturity at the date of purchase of 90 days or less are classified as cash equivalents. Cash equivalents and short-term investments consist primarily of money market funds, certificates of deposit, commercial paper, corporate and municipal bonds. Our interest income on cash, cash equivalents and investments is recorded monthly and reported as interest income and other in our condensed consolidated statements of operations.
	Our cash equivalents and short-term investments are classified as available-for-sale, and are reported at fair value with unrealized gains/losses included in accumulated other comprehensive income within stockholders’ equity on the condensed consolidated balance sheets and in the condensed consolidated statements of comprehensive income (loss). We view our available-for-sale portfolio as available for use in our current operations, and therefore we present our marketable securities as short-term assets.
	We monitor our investments for impairment on a quarterly basis and determine whether a decline in fair value is other-than-temporary by considering factors such as current economic and market conditions, the credit rating of the security’s issuer, the length of time an investment’s fair value has been below our carrying value, our intent to sell the security and our belief that we will not be required to sell the security before the recovery of our amortized cost. If an investment’s decline in fair value is deemed to be other-than-temporary, we reduce its carrying value to its estimated fair value, as determined based on quoted market prices or liquidation values. Declines in value judged to be other-than temporary, if any, are recorded in operations as incurred. At September 30, 2013, we evaluated our unrealized gains/losses on available-for-sale securities and determined them to be temporary. We currently do not intend to sell securities with unrealized losses and we concluded that we will not be required to sell these securities before the recovery of our amortized cost basis.
	The following is a summary of cash, cash equivalents and investments at September 30, 2013 and December 31, 2012 (in thousands):
	As of September 30, 2013					Gross			Gross
			Amortized			Unrealized			Unrealized
			Cost			Gains			Losses			Fair Value
	Cash		$	13,244		$	—		$	—		$	13,244
	Money market funds			15,756			—			—			15,756
	Certificates of deposits			3,329			—			(1	)		3,328
	Commercial paper			12,996			—			(1	)		12,995
	Corporate notes and bonds			23,143			4			(20	)		23,127
			$	68,468		$	4		$	(22	)	$	68,450
	Classified as:
	Cash and cash equivalents		$	30,623		$	—		$	(1	)	$	30,622
	Short-term investments			37,845			4			(21	)		37,828
			$	68,468		$	4		$	(22	)	$	68,450
	As of December 31, 2012		Amortized			Gross			Gross			Fair Value
			Cost			Unrealized			Unrealized
						Gains			Losses
	Cash		$	11,116		$	—		$	—		$	11,116
	Money market funds			17,235			—			—			17,235
	Certificates of deposits			1,880			—			(1	)		1,879
	Commercial paper			5,745			1			(1	)		5,745
	Corporate notes and bonds			20,172			7			(6	)		20,173
	U.S. government agency securities			202			—			—			202
			$	56,350		$	8		$	(8	)	$	56,350
	Classified as:
	Cash and cash equivalents		$	30,853		$	—		$	(1	)	$	30,852
	Short-term investments			25,497			8			(7	)		25,498
			$	56,350		$	8		$	(8	)	$	56,350
	The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
			September 30,			December 31,
			2013			2012
	Due within one year		$	30,007		$	23,885
	Due within two years			7,821			1,613
			$	37,828		$	25,498
Fair Value Measurements	'
	Fair Value Measurements
	ASC 820, Fair Value Measurements and Disclosures, defines fair value, establishes a framework for measuring fair value under generally accepted accounting principles and enhances disclosures about fair value measurements. Fair value is defined under ASC 820 as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Valuation techniques used to measure fair value ASC 820 must maximize the use of observable inputs and minimize the use of unobservable inputs. The standard describes a fair value hierarchy based on three levels of inputs, of which the first two are considered observable and the last unobservable, that may be used to measure fair value, which are the following:
		•	Level 1 - Quoted prices in active markets for identical assets or liabilities.
		•	Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
		•	Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
	In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of September 30, 2013 and December 31, 2012 (in thousands):
	As of September 30, 2013		Level 1			Level 2			Level 3			Total
	Money market funds		$	15,756		$	—		$	—		$	15,756
	Certificates of deposits			3,328			—			—			3,328
	Commercial paper			—			12,995			—			12,995
	Corporate notes and bonds			—			23,127			—			23,127
	Total		$	19,084		$	36,122		$	—		$	55,206
	As of December 31, 2012		Level 1			Level 2			Level 3			Total
	Money market funds		$	17,235		$	—		$	—		$	17,235
	Certificates of deposits			1,879			—			—			1,879
	Commercial paper			—			5,745			—			5,745
	Corporate notes and bonds			—			20,173			—			20,173
	U.S. government agency securities			—			202			—			202
	Total		$	19,114		$	26,120		$	—		$	45,234
	For short-term investments, measured at fair value using Level 2 inputs, we review trading activity and pricing for these investments as of the measurement date. When sufficient quoted pricing for identical securities is not available, we use market pricing and other observable market inputs for similar securities obtained from various third party data providers.  These inputs either represent quoted prices for similar assets in active markets or have been derived from observable market data. There have been no transfers between Level 1 and Level 2 measurements during the three and nine months ended September 30, 2013 and 2012, respectively.
Concentrations of Credit Risk	'
	Concentrations of Credit Risk
	Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, investments and trade accounts receivable. Our investment portfolio consists of investment grade securities. Except for obligations of the United States government and securities issued by agencies of the United States government, we diversify our investments by limiting our holdings with any individual issuer. We are exposed to credit risks in the event of default by the issuers to the extent of the amount recorded on the condensed consolidated balance sheets. The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms.
	For the three months ended September 30, 2013, Comcast (55%) accounted for 10% or more of our total revenue.  For the three months ended September 30, 2012, Comcast (37%), OfficeMax (12%), Office Depot (12%) and Staples (10%) accounted for 10% or more of our total revenue. For the nine months ended September 30, 2013, Comcast (48%) and OfficeMax (10%) accounted for 10% or more of our total revenue.  For the nine months ended September 30, 2012, Comcast (33%), Office Depot (13%), OfficeMax (13%) and Staples (11%) accounted for 10% or more of our total revenue.  There were no other customers that accounted for 10% or more of total revenue for the three and nine months ended September 30, 2013 and 2012.
	As of September 30, 2013, Comcast (73%) accounted for 10% or more of our total accounts receivable.  As of December 31, 2012, Comcast (52%) and OfficeMax (10%) accounted for 10% or more of our total accounts receivable. There were no other customers that accounted for 10% or more of our total accounts receivable as of September 30, 2013 and December 31, 2012.
Trade Accounts Receivable and Allowance for Doubtful Accounts	'
	Trade Accounts Receivable and Allowance for Doubtful Accounts
	Trade accounts receivable are recorded at the invoiced amount. We perform evaluations of our customers’ financial condition and generally do not require collateral. We make judgments as to our ability to collect outstanding receivables and provide allowances when collection becomes doubtful. Provisions are made based upon a specific review of all significant outstanding invoices. For those invoices not specifically provided for, provisions are recorded at differing rates, based upon the age of the receivable. In determining these percentages, we analyze our historical collection experience and current payment trends. The determination of past-due accounts is based on contractual terms. At September 30, 2013 and December 31, 2012, we had an allowance for doubtful accounts of $2,000.
Accumulated Other Comprehensive Loss	'
	Accumulated Other Comprehensive Loss
	The components of accumulated other comprehensive loss relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized gains (losses) on investments. Accumulated currency translation losses were $1.9 million and $1.5 million as of September 30, 2013 and December 31, 2012, respectively, and accumulated unrealized losses on investments were $18,000 and zero as of September 30, 2013 and December 31, 2012, respectively.
	The amounts noted in the condensed consolidated statements of comprehensive income (loss) are shown before taking into account the related income tax impact.  The income tax effect allocated to each component of other comprehensive income for each of the periods presented is not significant.
Stock-Based Compensation	'
	Stock-Based Compensation
	We apply the provisions of ASC 718, Stock Compensation, which requires the measurement and recognition of compensation expense for all stock-based payment awards, including grants of stock, restricted stock awards and options to purchase stock, made to employees and directors based on estimated fair values.
	The fair value of our stock-based awards was estimated using the following weighted average assumptions for the three and nine months ended September 30, 2013 and 2012:
			Three Months Ended September 30,						Nine Months Ended September 30,
			2013			2012			2013			2012
	Stock Option Plan:
	Risk-free interest rate			1.2	%		0.5	%		0.7	%		0.6	%
	Expected term		3.6 years			3.7 years			3.7 years			3.7 years
	Volatility			57.1	%		57	%		56.7	%		57.5	%
	Expected dividend			0	%		0	%		0	%		0	%
	Weighted average fair value (per share)		$	2.42		$	1.35		$	1.84		$	1.18
			Three Months Ended September 30,						Nine Months Ended September 30,
			2013			2012			2013			2012
	Employee Stock Purchase Plan:
	Risk-free interest rate			0.09	%		0.2	%		0.09	%		0.2	%
	Expected term		0.5 years			0.5 years			0.5 years			0.5 years
	Volatility			42.8	%		71.7	%		42.8	%		71.7	%
	Expected dividend			0	%		0	%		0	%		0	%
	Weighted average fair value (per share)		$	1.18		$	0.98		$	1.18		$	0.98
	We recorded the following stock-based compensation expense for the three and nine months ended September 30, 2013 and 2012 (in thousands):
			Three Months Ended September 30,						Nine Months Ended September 30,
			2013			2012			2013			2012
	Stock-based compensation expense related to grants of:
	Stock options		$	246		$	821		$	1,375		$	2,786
	Employee Stock Purchase Plan (“ESPP”)			24			20			72			53
	Restricted Stock Unit (“RSU”)			600			70			987			99
			$	870		$	911		$	2,434		$	2,938
	Stock-based compensation expense recognized in:
	Cost of services		$	84		$	85		$	241		$	272
	Cost of software and other			3			3			8			25
	Research and development			192			252			530			819
	Sales and marketing			103			96			285			372
	General and administrative			488			475			1,370			1,450
			$	870		$	911		$	2,434		$	2,938
Earnings (Loss) Per Share	'
	Earnings (Loss) Per Share
	Basic earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding during the reporting period. Diluted earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding, including the effect of the potential common shares issuable upon exercise of outstanding stock options, vesting of RSUs and ESPP by using the treasury stock method when dilutive. For the nine months ended September 30, 2012, 1.1 million outstanding options and restricted stock units were excluded from the computation of diluted net loss per share since their effect would have been anti-dilutive.  We excluded outstanding weighted average stock options of 999,000 and 1.2 million for the three and nine months ended September 30, 2013, respectively, and 2.9 million for the three and nine months ended September 30, 2012, from the calculation of diluted earnings (loss) per common share because the exercise prices of these stock options were greater than or equal to the average market value of the common stock. These stock options could be included in the calculation in the future if the average market value of the common stock increases and is greater than the exercise price of these stock options.
	On October 30, 2013, the Company appointed a new Chief Financial Officer and Chief Operating Officer. Pursuant to his employment offer letter and as approved by the Company's Compensation Committee, the Company issued 195,000 stock options and 284,375 RSUs. These stock options and RSUs were not included in the computation of the basic and diluted earnings per share for the three and nine months ended September 30, 2013 because they were not outstanding during either period.
	The following table sets forth the computation of basic and diluted earnings (loss) per share (in thousands, except per share amounts):
			Three Months						Nine Months
			Ended						Ended
			September 30,						September 30,
			2013			2012			2013			2012
	Net income (loss)		$	3,032		$	291		$	7,511		$	(6,722	)
	Basic:
	Weighted-average shares of common stock outstanding			52,266			48,707			51,080			48,571
	Shares used in computing basic earnings (loss) per share			52,266			48,707			51,080			48,571
	Basic earnings (loss) per share		$	0.06		$	0.01		$	0.15		$	(0.14	)
	Diluted:
	Weighted-average shares of common stock outstanding			52,266			48,707			51,080			48,571
	Add: Common equivalent shares outstanding			2,395			1,619			2,428			—
	Shares used in computing diluted earnings (loss) per share			54,661			50,326			53,508			48,571
	Diluted earnings (loss) per share		$	0.06		$	0.01		$	0.14		$	(0.14	)
Warranties and Indemnifications	'
	Warranties and Indemnifications
	We generally provide a refund period on sales, during which refunds may be granted to consumers under certain circumstances, including our inability to resolve certain support issues. For our channel sales, the refund period varies by channel partner, but is generally between 5 and 14 days. For our software products, we provide a 30-day money back guarantee. For referral programs and direct transactions, the refund period is generally 5 days. For all sales channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material to date.
	We generally agree to indemnify our customers against legal claims that our software products infringe certain third party intellectual property rights. As of September 30, 2013, we have not been required to make any payment resulting from infringement claims asserted against our customers and have not recorded any related accruals.

Significant_Accounting_Policie2

Significant Accounting Policies (Tables)	9 Months Ended
	Sep. 30, 2013
Significant Accounting Policies [Abstract]	'
Summary of cash, cash equivalents and investments	'
	The following is a summary of cash, cash equivalents and investments at September 30, 2013 and December 31, 2012 (in thousands):
	As of September 30, 2013				Gross			Gross
		Amortized			Unrealized			Unrealized
		Cost			Gains			Losses			Fair Value
	Cash	$	13,244		$	—		$	—		$	13,244
	Money market funds		15,756			—			—			15,756
	Certificates of deposits		3,329			—			(1	)		3,328
	Commercial paper		12,996			—			(1	)		12,995
	Corporate notes and bonds		23,143			4			(20	)		23,127
		$	68,468		$	4		$	(22	)	$	68,450
	Classified as:
	Cash and cash equivalents	$	30,623		$	—		$	(1	)	$	30,622
	Short-term investments		37,845			4			(21	)		37,828
		$	68,468		$	4		$	(22	)	$	68,450
	As of December 31, 2012	Amortized			Gross			Gross			Fair Value
		Cost			Unrealized			Unrealized
					Gains			Losses
	Cash	$	11,116		$	—		$	—		$	11,116
	Money market funds		17,235			—			—			17,235
	Certificates of deposits		1,880			—			(1	)		1,879
	Commercial paper		5,745			1			(1	)		5,745
	Corporate notes and bonds		20,172			7			(6	)		20,173
	U.S. government agency securities		202			—			—			202
		$	56,350		$	8		$	(8	)	$	56,350
	Classified as:
	Cash and cash equivalents	$	30,853		$	—		$	(1	)	$	30,852
	Short-term investments		25,497			8			(7	)		25,498
		$	56,350		$	8		$	(8	)	$	56,350
Summary of estimated fair value of available-for-sale securities classified by the stated maturity date	'
	The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
		September 30,			December 31,
		2013			2012
	Due within one year	$	30,007		$	23,885
	Due within two years		7,821			1,613
		$	37,828		$	25,498
Fair value assets measured on recurring basis	'
	In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of September 30, 2013 and December 31, 2012 (in thousands):
	As of September 30, 2013	Level 1			Level 2			Level 3			Total
	Money market funds	$	15,756		$	—		$	—		$	15,756
	Certificates of deposits		3,328			—			—			3,328
	Commercial paper		—			12,995			—			12,995
	Corporate notes and bonds		—			23,127			—			23,127
	Total	$	19,084		$	36,122		$	—		$	55,206
	As of December 31, 2012	Level 1			Level 2			Level 3			Total
	Money market funds	$	17,235		$	—		$	—		$	17,235
	Certificates of deposits		1,879			—			—			1,879
	Commercial paper		—			5,745			—			5,745
	Corporate notes and bonds		—			20,173			—			20,173
	U.S. government agency securities		—			202			—			202
	Total	$	19,114		$	26,120		$	—		$	45,234
Fair value of stock-based awards valuation assumptions	'
	The fair value of our stock-based awards was estimated using the following weighted average assumptions for the three and nine months ended September 30, 2013 and 2012:
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
	Stock Option Plan:
	Risk-free interest rate		1.2	%		0.5	%		0.7	%		0.6	%
	Expected term	3.6 years			3.7 years			3.7 years			3.7 years
	Volatility		57.1	%		57	%		56.7	%		57.5	%
	Expected dividend		0	%		0	%		0	%		0	%
	Weighted average fair value (per share)	$	2.42		$	1.35		$	1.84		$	1.18
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
	Employee Stock Purchase Plan:
	Risk-free interest rate		0.09	%		0.2	%		0.09	%		0.2	%
	Expected term	0.5 years			0.5 years			0.5 years			0.5 years
	Volatility		42.8	%		71.7	%		42.8	%		71.7	%
	Expected dividend		0	%		0	%		0	%		0	%
	Weighted average fair value (per share)	$	1.18		$	0.98		$	1.18		$	0.98
Stock-based compensation expense	'
	We recorded the following stock-based compensation expense for the three and nine months ended September 30, 2013 and 2012 (in thousands):
		Three Months Ended September 30,						Nine Months Ended September 30,
		2013			2012			2013			2012
	Stock-based compensation expense related to grants of:
	Stock options	$	246		$	821		$	1,375		$	2,786
	Employee Stock Purchase Plan (“ESPP”)		24			20			72			53
	Restricted Stock Unit (“RSU”)		600			70			987			99
		$	870		$	911		$	2,434		$	2,938
	Stock-based compensation expense recognized in:
	Cost of services	$	84		$	85		$	241		$	272
	Cost of software and other		3			3			8			25
	Research and development		192			252			530			819
	Sales and marketing		103			96			285			372
	General and administrative		488			475			1,370			1,450
		$	870		$	911		$	2,434		$	2,938
Computation of basic and diluted net loss per share	'
	The following table sets forth the computation of basic and diluted earnings (loss) per share (in thousands, except per share amounts):
		Three Months						Nine Months
		Ended						Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Net income (loss)	$	3,032		$	291		$	7,511		$	(6,722	)
	Basic:
	Weighted-average shares of common stock outstanding		52,266			48,707			51,080			48,571
	Shares used in computing basic earnings (loss) per share		52,266			48,707			51,080			48,571
	Basic earnings (loss) per share	$	0.06		$	0.01		$	0.15		$	(0.14	)
	Diluted:
	Weighted-average shares of common stock outstanding		52,266			48,707			51,080			48,571
	Add: Common equivalent shares outstanding		2,395			1,619			2,428			—
	Shares used in computing diluted earnings (loss) per share		54,661			50,326			53,508			48,571
	Diluted earnings (loss) per share	$	0.06		$	0.01		$	0.14		$	(0.14	)

Business_Combination_Tables

Business Combination (Tables)	9 Months Ended
	Sep. 30, 2013
Business Combination [Abstract]	'
Purchase Price Allocation	'
	The tangible and identifiable intangible assets acquired and liabilities assumed, and resulting goodwill are summarized below.  The financial information presented includes purchase accounting adjustments to the tangible and intangible assets:
		Amount			Amortization
		(in thousands)			Period
	Accounts receivable	$	151
	Prepaid expenses and other current assets		46
	Total current assets		197
	Property and equipment, net		108
	Other assets		28
	Acquired assets		333
	Other accrued liabilities		(106	)
	Short-term deferred revenue		(49	)
	Assumed liabilities		(155	)
	Net assets assumed		178
	Identifiable intangible assets:
	Non-compete		70		36 months
	Customer base		460		60 months
	Goodwill		619
	Total purchase consideration		1,327
	Other current asset		23
	Total cash consideration	$	1,350

Intangible_Assets_Tables

Intangible Assets (Tables)	9 Months Ended
	Sep. 30, 2013
Intangible Assets [Abstract]	'
Acquired Intangible Assets by Major Class	'
	The following table summarizes the components of intangible assets (in thousands):
		Non-compete			Partner Relationships			Customer Base			Technology Rights			Tradenames			Indefinite Life Intangibles		Total
	As of September 30, 2013
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(464	)		(145	)		(332	)		(2,448	)		(560	)		—		(3,949	)
	Net carrying value	$	129		$	—		$	309		$	2,882		$	200		$	250	$	3,770
	As of December 31, 2012
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(426	)		(145	)		(239	)		(1,700	)		(434	)		—		(2,944	)
	Net carrying value	$	167		$	—		$	402		$	3,630		$	326		$	250	$	4,775
	The following table summarizes the components of purchased technology (in thousands):
		As of September 30,			As of December 31,
		2013			2012
	Purchased technology	$	350		$	350
	Accumulated amortization		(350	)		(288	)
	Total purchased technology, net	$	—		$	62
Expected Amortization Expense	'
	The estimated future amortization expense of intangible assets, with the exception of the indefinite-life intangible assets as of September 30, 2013 is as follows (in thousands):
	Fiscal Year	Amount
	2013(October-December)	$	316
	2014		1,091
	2015		1,069
	2016		1,028
	2017		16
	Total	$	3,520
	Weighted average remaining useful life	3.2 years

Other_Accrued_Liabilities_Tabl

Other Accrued Liabilities (Tables)	9 Months Ended
	Sep. 30, 2013
Other Accrued Liabilities [Abstract]	'
Other Accrued Liabilities	'
	Other accrued liabilities consist of the following (in thousands):
		As of September 30,		As of December 31,
		2013		2012
	Accrued expenses	$	2,335	$	2,421
	Customer deposits		1,042		997
	Other accrued liabilities		479		551
	Total other accrued liabilities	$	3,856	$	3,969

Stockholders_Equity_Tables

Stockholders' Equity (Tables)	9 Months Ended
	Sep. 30, 2013
Stockholders' Equity [Abstract]	'
Summary of stock option activity	'
	Stock Options
	The following table represents the stock option activity for the nine months ended September 30, 2013:
		Number of			Weighted		Weighted		Aggregate
		Shares			Average		Average		Intrinsic Value
					Exercise Price per Share		Remaining		(in thousands)
							Contractual
							Term
	Outstanding options at December 31, 2012		9,529,597		$	3.05		3.63	$	12,595
	Granted		256,550		$	4.37
	Exercised		(3,771,188	)	$	2.53
	Forfeited		(216,049	)	$	4.33
	Outstanding options at September 30, 2013		5,798,910		$	3.4		3.51	$	12,436
	Options vested and expected to vest		5,742,681		$	3.4		3.48	$	12,347
	Exercisable at September 30, 2013		4,541,237		$	3.23		2.95	$	10,420
Summary of restricted stock units activity	'
	The following table represents RSU activity for the nine months ended September 30, 2013:
					Weighted
					Average Grant Date
		Number of Shares			Fair Value
	Outstanding RSUs at December 31, 2012		98,363		$	2.82
	Granted		1,443,112		$	5.05
	Vested		(108,363	)	$	2.98
	Forfeited		(16,300	)	$	5.89
	Outstanding RSUs at September 30, 2013		1,416,812		$	5.04

Significant_Accounting_Policie3

Significant Accounting Policies, Revenue Recognition (Details)	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Revenue by Type [Line Items]	'	'	'	'
Payment terms, Maximum	'	'	'90 days	'
Services breakage revenue (in hundredths)	1.00%	1.00%	1.00%	1.00%
SAAS Revenue as a percentage of software and other revenue (in hundredths)	7.00%	'	6.00%	'
Channel Sales [Member] | Minimum [Member]	'	'	'	'
Revenue by Type [Line Items]	'	'	'	'
Refund period	'	'	'5 days	'
Channel Sales [Member] | Maximum [Member]	'	'	'	'
Revenue by Type [Line Items]	'	'	'	'
Refund period	'	'	'14 days	'
Referral Fees and Direct Transactions [Member]	'	'	'	'
Revenue by Type [Line Items]	'	'	'	'
Refund period	'	'	'5 days	'
End User Software Products [Member]	'	'	'	'
Revenue by Type [Line Items]	'	'	'	'
Refund period	'	'	'30 days	'

Significant_Accounting_Policie4

Significant Accounting Policies, Cash, Cash Equivalents and Investments (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	$68,468	$56,350
Gross unrealized gains	4	8
Gross unrealized losses	-22	-8
Fair value disclosure	68,450	56,350
Cash [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	13,244	11,116
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Fair value disclosure	13,244	11,116
Money Market Funds [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	15,756	17,235
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Fair value disclosure	15,756	17,235
Certificates of Deposit [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	3,329	1,880
Gross unrealized gains	0	0
Gross unrealized losses	-1	-1
Fair value disclosure	3,328	1,879
Commercial Paper [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	12,996	5,745
Gross unrealized gains	0	1
Gross unrealized losses	-1	-1
Fair value disclosure	12,995	5,745
Corporate notes and bonds [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	23,143	20,172
Gross unrealized gains	4	7
Gross unrealized losses	-20	-6
Fair value disclosure	23,127	20,173
US government agencies securities [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	'	202
Gross unrealized gains	'	0
Gross unrealized losses	'	0
Fair value disclosure	'	202
Cash and cash equivalents [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	30,623	30,853
Gross unrealized gains	0	0
Gross unrealized losses	-1	-1
Fair value disclosure	30,622	30,852
Short-term investments [Member]	'	'
Cash and Cash Equivalents and Investments [Line Items]	'	'
Amortized cost	37,845	25,497
Gross unrealized gains	4	8
Gross unrealized losses	-21	-7
Fair value disclosure	$37,828	$25,498

Significant_Accounting_Policie5

Significant Accounting Policies, Investment Maturity (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Available-for-sale Securities, Debt Maturities, Fair Value, Fiscal Year Maturity [Abstract]	'	'
Due within one year	$30,007	$23,885
Due within two years	7,821	1,613
Total fair value	$37,828	$25,498

Significant_Accounting_Policie6

Significant Accounting Policies, Fair Value Disclosures (Details) (Recurring [Member], USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Fair Value Heirarchy	'	'
Money market funds	$15,756	$17,235
Certificates of deposits	3,328	1,879
Commercial paper	12,995	5,745
Corporate notes and bonds	23,127	20,173
U.S. government agency securities	'	202
Total	55,206	45,234
Level 1 [Member]	'	'
Fair Value Heirarchy	'	'
Money market funds	15,756	17,235
Certificates of deposits	3,328	1,879
Commercial paper	0	0
Corporate notes and bonds	0	0
U.S. government agency securities	'	0
Total	19,084	19,114
Level 2 [Member]	'	'
Fair Value Heirarchy	'	'
Money market funds	0	0
Certificates of deposits	0	0
Commercial paper	12,995	5,745
Corporate notes and bonds	23,127	20,173
U.S. government agency securities	'	202
Total	36,122	26,120
Level 3 [Member]	'	'
Fair Value Heirarchy	'	'
Money market funds	0	0
Certificates of deposits	0	0
Commercial paper	0	0
Corporate notes and bonds	0	0
U.S. government agency securities	'	0
Total	$0	$0

Significant_Accounting_Policie7

Significant Accounting Policies, Concentrations of Credit Risk (Details) (Sales Revenue, Services, Net [Member])	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Comcast [Member]	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'
Customer concentration risk (in hundredths)	55.00%	37.00%	48.00%	33.00%
Office Depot [Member]	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'
Customer concentration risk (in hundredths)	'	12.00%	'	13.00%
Office Max [Member]	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'
Customer concentration risk (in hundredths)	'	12.00%	10.00%	13.00%
Staples [Member]	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'
Customer concentration risk (in hundredths)	'	10.00%	'	11.00%

Significant_Accounting_Policie8

Significant Accounting Policies, Concentrations of Credit Risk, Accounts Receivable (Details) (Accounts Receivable [Member])	Sep. 30, 2013	Dec. 31, 2012
Comcast [Member]	'	'
Concentration Risk [Line Items]	'	'
Customer concentration risk (in hundredths)	73.00%	52.00%
Office Max [Member]	'	'
Concentration Risk [Line Items]	'	'
Customer concentration risk (in hundredths)	'	10.00%

Significant_Accounting_Policie9

Significant Accounting Policies, Trade Accounts Receivable and Allowance for Doubtful Accounts (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Receivables [Abstract]	'	'
Allowance for doubtful accounts	$2	$2

Recovered_Sheet1

Significant Accounting Policies, Accumulated Other Comprehensive Loss (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
Significant Accounting Policies [Abstract]	'	'
Accumulated currency translation loss	$1,900,000	$1,500,000
Accumulated unrealized losses on investments	$18,000	$0

Recovered_Sheet2

Significant Accounting Policies, Stock-based Compensation (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	$870	$911	$2,434	$2,938
Employee Stock Purchase Plan ("ESPP") [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Risk free interest rate (in hundredths)	0.09%	0.20%	0.09%	0.20%
Expected term	'6 months	'6 months	'6 months	'6 months
Volatility (in hundredths)	42.80%	71.70%	42.80%	71.70%
Expected dividend (in hundredths)	0.00%	0.00%	0.00%	0.00%
Weighted average fair value (in dollars per share)	$1.18	$0.98	$1.18	$0.98
Stock-based compensation expense	24	20	72	53
Cost of service [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	84	85	241	272
Cost of software and other [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	3	3	8	25
Research and development [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	192	252	530	819
Sales and marketing [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	103	96	285	372
General and administrative	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	488	475	1,370	1,450
Stock options [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Risk free interest rate (in hundredths)	1.20%	0.50%	0.70%	0.60%
Expected term	'3 years 7 months 6 days	'3 years 8 months 12 days	'3 years 8 months 12 days	'3 years 8 months 12 days
Volatility (in hundredths)	57.10%	57.00%	56.70%	57.50%
Expected dividend (in hundredths)	0.00%	0.00%	0.00%	0.00%
Weighted average fair value (in dollars per share)	$2.42	$1.35	$1.84	$1.18
Stock-based compensation expense	246	821	1,375	2,786
Restricted Stock Units ("RSUs") [Member]	'	'	'	'
Fair value assumptions for stock options granted [Abstract]	'	'	'	'
Stock-based compensation expense	$600	$70	$987	$99

Recovered_Sheet3

Significant Accounting Policies, Earnings Per Share (Details) (USD $)	3 Months Ended		9 Months Ended		1 Months Ended	9 Months Ended	1 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Oct. 30, 2013	Sep. 30, 2012	Oct. 30, 2013
					Stock Options [Member]	Options and Restricted Stock Units [Member]	Restricted Stock Units (RSUs) [Member]
					Subsequent Event [Member]		Subsequent Event [Member]
Earnings (loss) per share:	'	'	'	'	'	'	'
Net income (loss)	$3,032	$291	$7,511	($6,722)	'	'	'
Basic [Abstract]	'	'	'	'	'	'	'
Weighted-average shares of common stock outstanding (in shares)	52,266,000	48,707,000	51,080,000	48,571,000	'	'	'
Shares used in computing basic earnings (loss) per share (in shares)	52,266,000	48,707,000	51,080,000	48,571,000	'	'	'
Basic earnings (loss) per share (in dollars per share)	$0.06	$0.01	$0.15	($0.14)	'	'	'
Diluted [Abstract]	'	'	'	'	'	'	'
Weighted-average shares of common stock outstanding (in shares)	52,266,000	48,707,000	51,080,000	48,571,000	'	'	'
Add: Common equivalent shares outstanding (in shares)	2,395,000	1,619,000	2,428,000	0	'	'	'
Shares used in computing diluted earnings (loss) per share (in shares)	54,661,000	50,326,000	53,508,000	48,571,000	'	'	'
Diluted earnings (loss) per share (in dollars per share)	$0.06	$0.01	$0.14	($0.14)	'	'	'
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]	'	'	'	'	'	'	'
Shares excluded from the computation of diluted earnings (loss) per share (in shares)	'	'	'	'	195,000	1,100,000	284,375
Weighted average stock options excluded from computation of diluted earnings (loss) per share (in shares)	999,000	2,900,000	1,200,000	2,900,000	'	'	'

Warrants_Details

Warrants (Details) (USD $)	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Revenue, Major Customer [Line Items]	'	'
Warrant-related charges	$383,000	$0
Comcast [Member]	'	'
Revenue, Major Customer [Line Items]	'	'
Warrants issuable, maximum (in shares)	975,000	975,000
Warrants, exercise price (in dollars per share)	$4.95	$4.95
Investment warrants expiration period from issuance date	'3 years	'3 years
Warrants issued (in shares)	166,000	0
Warrant-related charges	383,000	0
Comcast [Member] | First Tranche [Member]	'	'
Revenue, Major Customer [Line Items]	'	'
Warrants issuable, maximum (in shares)	166,000	'
Warrants issued (in shares)	166,000	'
Warrant-related charges	383,000	'
Fair value assumptions for warrants issued [Abstract]	'	'
Risk free interest rate (in hundredths)	0.64%	'
Expected term	'3 years	'
Volatility (in hundredths)	58.51%	'
Expected dividend (in hundredths)	0.00%	'
Comcast [Member] | Second Tranche [Member]	'	'
Revenue, Major Customer [Line Items]	'	'
Warrants issuable, maximum (in shares)	324,000	'
Warrants issued (in shares)	0	'
Warrant-related charges	0	'
Comcast [Member] | Third Tranche [Member]	'	'
Revenue, Major Customer [Line Items]	'	'
Warrants issuable, maximum (in shares)	485,000	'
Warrants issued (in shares)	0	'
Warrant-related charges	$0	'

Income_Taxes_Details

Income Taxes (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Income Taxes [Abstract]	'	'	'	'
Income tax provision	$121	$118	$446	$353

Commitments_and_Contingencies_

Commitments and Contingencies (Details) (Disputes [Member], USD $)	3 Months Ended	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2013
Disputes [Member]	'	'
Change in Accounting Estimate [Line Items]	'	'
Reversal of loss contingency accrual	($57,000)	($57,000)

Business_Combination_Details

Business Combination (Details) (RightHandIT Corporation [Member], USD $)	0 Months Ended	6 Months Ended
	Jan. 13, 2012	Jun. 30, 2012	Dec. 31, 2012
	Milestone
Business Acquisition, Purchase Price Allocation [Abstract]	'	'	'
Accounts receivable	$151,000	'	'
Prepaid expense and other current assets	46,000	'	'
Total current assets	197,000	'	'
Property and equipment, net	108,000	'	'
Other assets	28,000	'	'
Acquired assets	333,000	'	'
Other accrued liabilities	-106,000	'	'
Short-term deferred revenue	-49,000	'	'
Assumed liabilities	-155,000	'	'
Net assets assumed	178,000	'	'
Identifiable intangible assets [Abstract]	'	'	'
Goodwill	619,000	'	'
Total purchase consideration	1,327,000	'	'
Other current asset	23,000	'	'
Total cash consideration	1,350,000	'	'
Portion of purchase price held as an escrow deposit	300,000	'	'
Probability weighted milestone based earn out, fair value disclosure	277,000	'	'
Number of milestone criteria to be met	2	'	'
Remaining value of other current asset following periodic reevaluation	'	'	0
Transaction costs	'	33,000	'
Noncompete Agreements [Member]	'	'	'
Identifiable intangible assets [Abstract]	'	'	'
Identifiable intangible assets	70,000	'	'
Amortization period	'36 months	'	'
Customer Base [Member]	'	'	'
Identifiable intangible assets [Abstract]	'	'	'
Identifiable intangible assets	$460,000	'	'
Amortization period	'60 months	'	'

Intangible_Assets_Details

Intangible Assets (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Intangible Assets [Abstract]	'	'
Gross carrying value	$250	$250
Indefinite-Lived Net Intangible Assets (Excluding Goodwill)	250	250
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	7,719	7,719
Accumulated amortization	-3,949	-2,944
Net carrying value	3,770	4,775
Noncompete Agreements [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	593	593
Accumulated amortization	-464	-426
Net carrying value	129	167
Partner Relationships [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	145	145
Accumulated amortization	-145	-145
Net carrying value	0	0
Customer Base [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	641	641
Accumulated amortization	-332	-239
Net carrying value	309	402
Technology Rights [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	5,330	5,330
Accumulated amortization	-2,448	-1,700
Net carrying value	2,882	3,630
Trade names [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	760	760
Accumulated amortization	-560	-434
Net carrying value	200	326
Purchased Technology [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	350	350
Accumulated amortization	-350	-288
Net carrying value	$0	$62

Intangible_Assets_Additional_I

Intangible Assets, Additional Information (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Intangible Assets [Abstract]	'	'	'	'
Amortization of intangible assets and other	$335	$397	$1,005	$1,155

Intangible_Assets_Maturity_Sch

Intangible Assets, Maturity Schedule (Details) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013
Finite-Lived Intangible Assets, Amortization Expense, Maturity Schedule [Abstract]	'
2013 (October-December)	$316
2014	1,091
2015	1,069
2016	1,028
2017	16
Total	$3,520
Weighted average remaining useful life	'3 years 5 months 1 day

Other_Accrued_Liabilities_Deta

Other Accrued Liabilities (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other Accrued Liabilities [Abstract]	'	'
Accrued expenses	$2,335	$2,421
Customer deposits	1,042	997
Other accrued liabilities	479	551
Total other accrued liabilities	$3,856	$3,969

Stockholders_Equity_Stock_Opti

Stockholders' Equity, Stock Option (Details) (Stock Options [Member], USD $)	9 Months Ended	12 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Stock Options [Member]	'	'
Stock option activity [Roll Forward]	'	'
Outstanding options, beginning balance (in shares)	9,529,597	'
Granted (in shares)	256,550	'
Exercised (in shares)	-3,771,188	'
Forfeited (in shares)	-216,049	'
Outstanding options, ending balance (in shares)	5,798,910	9,529,597
Options vested and expected to vest (in shares)	5,742,681	'
Exercisable options (in shares)	4,541,237	'
Options Outstanding, Weighted Average Exercise Price [Roll Forward]	'	'
Options outstanding, weighted average exercise price, beginning balance (in dollars per share)	$3.05	'
Granted, weighted average exercise price (in dollars per share)	$4.37	'
Exercised, weighted average exercise price (in dollars per share)	$2.53	'
Forfeited, weighted average exercise price (in dollars per share)	$4.33	'
Options outstanding, weighted average exercise price, ending balance (in dollars per share)	$3.40	$3.05
Vested and expected to vest, Weighted Average Exercise Price (in dollars per share)	$3.40	'
Exercisable, weighted average exercise price (in dollars per share)	$3.23	'
Additional Disclosures [Abstract]	'	'
Options outstanding, Average Remaining Contractual Term	'3 years 6 months 4 days	'3 years 7 months 17 days
Vested and expected to vest, Average Remaining Contractual Term	'3 years 5 months 23 days	'
Options exercisable, Average Remaining Contractual Term	'2 years 11 months 12 days	'
Options outstanding, Aggregate Intrinsic Value	$12,436	$12,595
Vested and expected to vest, Aggregate Intrinsic Value	12,347	'
Options exercisable, Aggregate Intrinsic Value	$10,420	'

Stockholders_Equity_Stock_Opti1

Stockholders' Equity, Stock Option 2 (Details) (Stock Options [Member], USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Stock Options [Member]	'	'	'	'
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]	'	'	'	'
Options exercised in period, total intrinsic value	$3,500,000	$195,000	$8,100,000	$401,000
Fair value of options vested	398,000	891,000	1,600,000	2,900,000
Employee Service Share-based Compensation, Nonvested Awards, Total Compensation Cost Not yet Recognized [Abstract]	'	'	'	'
Unrecognized compensation cost related to stock options	$1,700,000	'	$1,700,000	'
Nonvested awards, unrecognized cost, period for recognition	'	'	'2 years 1 month 17 days	'

Stockholders_Equity_Employee_S

Stockholders' Equity, Employee Stock Purchase Plan (Details)	9 Months Ended
	Sep. 30, 2013
Employee Stock Purchase Plan [Abstract]	'
Number of shares reserved for issuance (in shares)	1,000,000
Term for Employee Stock Purchase Plan	'10 years
Offering period of Employee Stock Purchase Plan	'6 months
Minimum percentage of fair market value of the specified conditions used to determine purchase price of ESPP (in hundredths)	85.00%
Employee Stock Purchase Plan, shares issued (in shares)	38,915

Stockholders_Equity_Restricted

Stockholders' Equity, Restricted Stock Units (Details) (USD $)	9 Months Ended	3 Months Ended
In Millions, except Share data, unless otherwise specified	Sep. 30, 2013	Jun. 30, 2013	Sep. 30, 2013	Mar. 31, 2013	Mar. 31, 2013
	Restricted Stock Units ("RSUs") [Member]	Restricted Stock Units ("RSUs") [Member]	Restricted Stock Units ("RSUs") [Member]	Time-based RSUs [Member]	Performance-based RSUs [Member]
		Non-employee directors [Member]	Corporate Employee [Member]	Key executives [Member]	Key executives [Member]
			Tranche
Restricted stock unit, number of shares [Roll Forward]	'	'	'	'	'
Outstanding RSUs beginning balance (in shares)	98,363	'	'	'	'
Granted (in shares)	1,443,112	48,851	725,000	249,750	399,750
Vested (in shares)	-108,363	'	'	'	'
Forfeited (in shares)	-16,300	'	'	'	'
Outstanding RSUs ending balance (in shares)	1,416,812	'	'	'	'
Restricted stock units, weighted average grant date fair value [Roll Forward]	'	'	'	'	'
Outstanding RSUs beginning (in dollars per share)	$2.82	'	'	'	'
Granted (in dollars per share)	$5.05	$4.70	'	'	'
Vested (in dollars per share)	$2.98	'	'	'	'
Forfeited (in dollars per share)	$5.89	'	'	'	'
Outstanding RSUs ending (in dollars per share)	$5.04	'	'	'	'
Vesting period	'	'1 year	'3 years	'3 years	'3 years
Number of Tranches	'	'	3	'	'
Employee Service Share-based Compensation, Nonvested Awards, Total Compensation Cost Not yet Recognized [Abstract]	'	'	'	'	'
Unrecognized compensation cost related to restricted stock units	$5.50	'	'	'	'
Nonvested awards, unrecognized cost, period for recognition	'2 years 3 months 4 days	'	'	'	'

Stockholders_Equity_Stock_Repu

Stockholders' Equity, Stock Repurchase Program (Details)	Sep. 30, 2013
Stock Repurchase Program [Abstract]	'
Stock repurchase program, number of shares authorized to be repurchased (in shares)	2,000,000
Stock repurchase program, remaining number of shares authorized to be repurchased (in shares)	1,807,402

Stockholders_Equity_Repurchase

Stockholders' Equity, , Repurchase of Shares (Details) (USD $)	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Stockholders' Equity [Abstract]	'	'
Common stock acquired (in shares)	1,000,000	'
Percentage of price reduced from closing price of shares reported by NASDAQ (in hundredths)	5.00%	'
Number of days taken as base for simple moving average	'30 days	'
Formula produced price per share (in dollars per share)	$4.11	'
Exercise price of options (in dollars per share)	$2.32	'
Payments to purchase treasury stock	$1,800,000	'
Price per share of treasury stock acquired (in dollars per share)	$1.79	'
Share repurchase amount	$4,114,000	$0