Support.com (SPRT) 10-K 7 Mar 14 2013 FY Annual report Financial data

Document_and_Entity_Informatio

Document and Entity Information (USD $)	12 Months Ended
	Dec. 31, 2013	Feb. 28, 2014	Jun. 30, 2013
Document and Entity Information [Abstract]	'	'	'
Entity Registrant Name	'Support.com, Inc.	'	'
Entity Central Index Key	'0001104855	'	'
Current Fiscal Year End Date	'--12-31	'	'
Entity Well-known Seasoned Issuer	'No	'	'
Entity Voluntary Filers	'No	'	'
Entity Current Reporting Status	'Yes	'	'
Entity Filer Category	'Accelerated Filer	'	'
Entity Public Float	'	'	$203,620,353
Entity Common Stock, Shares Outstanding	'	53,292,550	'
Document Fiscal Year Focus	'2013	'	'
Document Fiscal Period Focus	'FY	'	'
Document Type	'10-K	'	'
Amendment Flag	'false	'	'
Document Period End Date	31-Dec-13	'	'

CONSOLIDATED_BALANCE_SHEETS

CONSOLIDATED BALANCE SHEETS (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$28,390	$30,852
Short-term investments	43,967	25,498
Accounts receivable, less allowance of $0 and $2 at December 31, 2013 and 2012, respectively	13,993	9,689
Prepaid expenses and other current assets	1,322	1,359
Total current assets	87,672	67,398
Property and equipment, net	461	591
Purchased technology, net	0	62
Goodwill	14,240	14,240
Intangible assets, net	3,454	4,775
Other assets	1,072	1,193
Total assets	106,899	88,259
Current liabilities:	'	'
Accounts payable	860	444
Accrued compensation	2,157	1,609
Other accrued liabilities	3,359	3,969
Short-term deferred revenue	3,323	6,618
Total current liabilities	9,699	12,640
Long-term deferred revenue	50	35
Other long-term liabilities	1,754	1,421
Total liabilities	11,503	14,096
Commitments and contingencies (Note 6)	'	'
Stockholders' equity:	'	'
Common stock; par value $0.0001, 150,000,000 shares authorized; 54,474,594 issued and 53,281,996 outstanding at December 31, 2013; 50,002,587 issued and 49,809,989 outstanding at December 31, 2012	5	5
Additional paid-in capital	258,291	242,954
Treasury stock	-5,036	-922
Accumulated other comprehensive loss	-1,874	-1,501
Accumulated deficit	-155,990	-166,373
Total stockholders' equity	95,396	74,163
Total liabilities and stockholders' equity	$106,899	$88,259

CONSOLIDATED_BALANCE_SHEETS_Pa

CONSOLIDATED BALANCE SHEETS (Parenthetical) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, except Share data, unless otherwise specified
Current assets:	'	'
Accounts receivable, allowance for doubtful accounts	$0	$2
Stockholders' equity:	'	'
Common stock, par value (in dollars per share)	$0.00	$0.00
Common stock, shares authorized (in shares)	150,000,000	150,000,000
Common stock, shares issued (in shares)	54,474,594	50,002,587
Common stock, shares outstanding (in shares)	53,281,996	49,809,989

CONSOLIDATED_STATEMENTS_OF_OPE

CONSOLIDATED STATEMENTS OF OPERATIONS (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Revenue:	'	'	'	'	'	'	'	'	'	'	'
Services	$21,973	$19,305	$16,128	$16,446	$15,344	$14,769	$13,744	$13,765	$73,852	$57,622	$37,248
Software and other	2,504	4,054	3,997	3,756	3,533	3,407	3,569	3,823	14,311	14,332	16,591
Total revenue	24,477	23,359	20,125	20,202	18,877	18,176	17,313	17,588	88,163	71,954	53,839
Costs of revenue:	'	'	'	'	'	'	'	'	'	'	'
Cost of services	14,014	11,046	8,838	9,310	8,648	8,815	9,591	10,291	43,208	37,343	29,919
Cost of software and other	300	294	271	307	278	312	361	470	1,172	1,421	1,744
Total cost of revenue	14,314	11,340	9,109	9,617	8,926	9,127	9,952	10,761	44,380	38,764	31,663
Gross profit	10,163	12,019	11,016	10,585	9,951	9,049	7,361	6,827	43,783	33,190	22,176
Operating expenses:	'	'	'	'	'	'	'	'	'	'	'
Research and development	1,410	1,456	1,281	1,588	1,652	1,643	1,708	1,770	5,735	6,773	6,057
Sales and marketing	2,167	4,120	4,376	3,936	3,377	3,789	4,989	6,130	14,599	18,285	21,791
General and administrative	3,183	3,077	2,353	2,763	3,572	2,897	2,850	2,914	11,376	12,234	12,005
Amortization of intangible assets and other	316	335	335	335	368	397	391	367	1,321	1,522	866
Total operating expenses	7,076	8,988	8,345	8,622	8,969	8,726	9,938	11,181	33,031	38,814	40,719
Income (loss) from operations	3,087	3,031	2,671	1,963	982	323	-2,577	-4,354	10,752	-5,624	-18,543
Interest income and other, net	62	127	107	73	71	93	59	75	369	297	455
Income (loss) from continuing operations, before income taxes	3,149	3,158	2,778	2,036	1,053	416	-2,518	-4,279	11,121	-5,327	-18,088
Income tax provision	326	121	176	149	-145	118	116	118	772	208	401
Income (loss) from continuing operations, after income taxes	2,823	3,037	2,602	1,887	1,198	298	-2,634	-4,397	10,349	-5,535	-18,489
Income (loss) from discontinued operations, after income taxes	50	-5	-6	-5	101	-7	-7	24	34	111	-151
Net income (loss)	$2,873	$3,032	$2,596	$1,882	$1,299	$291	($2,641)	($4,373)	$10,383	($5,424)	($18,640)
Basic earnings (loss) per share:	'	'	'	'	'	'	'	'	'	'	'
Continuing operations, after income taxes	$0.05	$0.06	$0.05	$0.04	'	'	'	'	$0.20	($0.11)	($0.39)
Discontinued operations, after income taxes	$0	$0	$0	$0	'	'	'	'	$0	$0	$0
Basic net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.03	$0.01	($0.05)	($0.09)	$0.20	($0.11)	($0.39)
Diluted earnings (loss) per share:	'	'	'	'	'	'	'	'	'	'	'
Continuing operations, after income taxes (in dollars per share)	$0.05	$0.06	$0.05	$0.04	'	'	'	'	$0.19	($0.11)	($0.39)
Discontinued operations, after income taxes (in dollars per share)	$0	$0	$0	$0	'	'	'	'	$0	$0	$0
Diluted net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.02	$0.01	($0.05)	($0.09)	$0.19	($0.11)	($0.39)
Shares used in computing per share amounts:	'	'	'	'	'	'	'	'	'	'	'
Shares used in computing basic net earnings (loss) per share (in shares)	'	'	'	'	'	'	'	'	51,553	48,798	48,288
Shares used in computing diluted net earnings (loss) per share (in shares)	'	'	'	'	'	'	'	'	53,825	48,798	48,288

CONSOLIDATED_STATEMENTS_OF_COM

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS [Abstract]	'	'	'
Net income (loss)	$10,383	($5,424)	($18,640)
Other comprehensive income (loss):	'	'	'
Change in foreign currency translation adjustment	-357	-114	-182
Change in net unrealized gain (loss) on investments	-16	311	-185
Other comprehensive income (loss)	-373	197	-367
Comprehensive income (loss)	$10,010	($5,227)	($19,007)

CONSOLIDATED_STATEMENTS_OF_STO

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (USD $)	Common Stock [Member]	Additional Paid-In Capital [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Loss [Member]	Accumulated Deficit [Member]	Total
In Thousands, except Share data, unless otherwise specified
Balances at Dec. 31, 2010	$5	$230,614	($922)	($1,331)	($142,309)	$86,057
Balances (in shares) at Dec. 31, 2010	48,142,145	'	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'	'
Net income (loss)	0	0	0	0	-18,640	-18,640
Other comprehensive income (loss)	'	'	0	-367	0	-367
Stock-based compensation expense	0	3,769	0	0	0	3,769
Issuance of common stock upon exercise of stock options for cash	0	450	0	0	0	450
Issuance of common stock upon exercise of stock options for cash (in shares)	190,480	'	'	'	'	'
Issuance of common stock under employee stock purchase plan	0	66	0	0	0	66
Issuance of common stock under employee stock purchase plan (in shares)	35,851	'	'	'	'	35,851
Balances at Dec. 31, 2011	5	234,899	-922	-1,698	-160,949	71,335
Balances (in shares) at Dec. 31, 2011	48,368,476	'	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'	'
Net income (loss)	0	0	0	0	-5,424	-5,424
Other comprehensive income (loss)	'	0	0	197	0	197
Stock-based compensation expense	0	4,525	0	0	0	4,525
Issuance of common stock upon exercise of stock options for cash	0	3,351	0	0	0	3,351
Issuance of common stock upon exercise of stock options for cash (in shares)	1,357,431	'	'	'	'	'
Issuance of common stock under employee stock purchase plan	0	179	0	0	0	179
Issuance of common stock under employee stock purchase plan (in shares)	84,082	'	'	'	'	84,082
Balances at Dec. 31, 2012	5	242,954	-922	-1,501	-166,373	74,163
Balances (in shares) at Dec. 31, 2012	49,809,989	'	'	'	'	49,809,989
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'	'
Net income (loss)	0	0	0	0	10,383	10,383
Other comprehensive income (loss)	'	0	0	-373	0	-373
Stock-based compensation expense	0	3,481	0	0	0	3,481
Issuance of common stock upon exercise of stock options for cash	0	8,435	0	0	0	8,435
Issuance of common stock upon exercise of stock options for cash (in shares)	4,392,786	'	'	'	'	'
Issuance of common stock under employee stock purchase plan	0	290	0	0	0	290
Issuance of common stock under employee stock purchase plan (in shares)	79,221	'	'	'	'	79,221
Repurchase of common stock	0	2,320	-4,114	0	0	-1,794
Repurchase of common stock (in shares)	-1,000,000	'	'	'	'	'
Warrant-related charges	0	777	0	0	0	777
Utilized excess tax benefit	0	34	0	0	0	34
Balances at Dec. 31, 2013	$5	$258,291	($5,036)	($1,874)	($155,990)	$95,396
Balances (in shares) at Dec. 31, 2013	53,281,996	'	'	'	'	53,281,996

CONSOLIDATED_STATEMENTS_OF_CAS

CONSOLIDATED STATEMENTS OF CASH FLOWS (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Operating activities:	'	'	'
Net income (loss)	$10,383	($5,424)	($18,640)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:	'	'	'
Stock-based compensation expense	3,481	4,525	3,769
Amortization of intangible assets and other	1,321	1,522	866
Warrant-related charges	777	0	0
Amortization of premiums and discounts on investments	646	588	1,451
Depreciation	351	503	438
Amortization of purchased technology	62	81	83
Utilized excess tax benefit	34	0	0
Loss on cumulative translation adjustment on discontinued operations	0	0	284
Realized gain on investments	0	0	-7
Changes in assets and liabilities:	'	'	'
Accounts receivable, net	-4,304	747	-5,146
Prepaid expenses and other current assets	32	-342	544
Other assets	76	-460	-192
Accounts payable	414	-752	658
Accrued compensation	539	-67	402
Other accrued liabilities	-623	-527	885
Other long-term liabilities	316	201	340
Deferred revenue	-3,295	1,357	3,147
Net cash provided by (used in) operating activities	10,210	1,952	-11,118
Investing activities:	'	'	'
Purchases of property and equipment	-221	-523	-279
Acquisition of business, net of cash acquired	0	-1,327	-8,419
Purchases of investments	-61,779	-37,764	-50,763
Sales of investments	104	2,400	23,263
Maturities of investments	42,544	40,445	50,691
Net cash (used in) provided by investing activities	-19,352	3,231	14,493
Financing activities:	'	'	'
Proceeds from issuance of common stock	11,045	3,530	516
Repurchase of common stock	-4,114	0	0
Net cash provided by financing activities	6,931	3,530	516
Net (decrease) increase in cash and cash equivalents	-2,211	8,713	3,891
Effect of exchange rate changes on cash and cash equivalents	-251	-20	-293
Cash and cash equivalents at beginning of period	30,852	22,159	18,561
Cash and cash equivalents at end of period	28,390	30,852	22,159
Supplemental schedule of cash flow information:	'	'	'
Cash paid for (refund of) income taxes	$120	$86	($89)

Organization_and_Summary_of_Si

Organization and Summary of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2013
Organization and Summary of Significant Accounting Policies [Abstract]	'
Organization and Summary of Significant Accounting Policies	'
	Note 1. Organization and Summary of Significant Accounting Policies
	Nature of Operations
	Support.com, Inc. (“Support.com”, “the Company”, “We” or “Our”), was incorporated in the state of Delaware on December 3, 1997.  Our common stock trades on the Nasdaq Global Select Market (“Nasdaq”) under the symbol “SPRT.”
	Support.com is a provider of cloud-based services and software that enable technology support for a connected world. Our service programs help leading brands create new revenue streams and deepen customer relationships.
	Our cloud-based Nexus Service Platform (“Nexus Platform”) enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. We offer turnkey solutions including technology and labor and we also provide the Nexus Platform separately on a software-as-a-service (“SaaS”) basis. Support.com is the choice of leading communications providers, top retailers, and other important brands in software and connected technology.
	Basis of Presentation
	The Consolidated Financial Statements include the accounts of Support.com and its wholly owned subsidiaries. All intercompany transactions and balances have been eliminated.
	Foreign Currency Translation
	The functional currency of our foreign subsidiaries is generally the local currency. Assets and liabilities of our wholly owned foreign subsidiaries are translated from their respective functional currencies at exchange rates in effect at the balance sheet date, and revenues and expenses are translated at average exchange rates prevailing during the year. Any material resulting translation adjustments are reflected as a separate component of stockholders’ equity in accumulated other comprehensive income (loss). Realized foreign currency transaction gains (losses) were not material during the years ended December 31, 2013, 2012, and 2011.
	Use of Estimates
	The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes.  The accounting estimates that require management’s most significant, difficult and subjective judgments include revenue recognition, the valuation of investments, the assessment of recoverability of goodwill and indefinite-lived intangible assets, the valuation and recognition of stock-based compensation and the recognition and measurement of current and deferred income tax assets and liabilitites. Actual results could differ materially from these estimates.
	Concentrations of Credit Risk
	Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, investments and trade accounts receivable. Our investment portfolio consists of investment grade securities. Except for obligations of the United States government and securities issued by agencies of the United States government, we diversify our investments by limiting our holdings with any individual issuer. We are exposed to credit risks in the event of default by the issuers to the extent of the amount recorded on the balance sheet. The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms.
	Trade Accounts Receivable and Allowance for Doubtful Accounts
	Trade accounts receivable are recorded at the invoiced amount. We perform evaluations of our customers’ financial condition and generally do not require collateral. We make judgments as to our ability to collect outstanding receivables and provide allowances for a portion of receivables when collection becomes doubtful.  Reserves are made based on a specific review of all significant outstanding invoices. For those invoices not specifically provided for, reserves are recorded at differing rates, based on the age of the receivable. In determining these rates, we analyze our historical collection experience and current payment trends. The determination of past-due accounts is based on contractual terms.
	The following table summarizes the allowance for doubtful accounts as of December 31, 2013, 2012, and 2011 (in thousands):
			Balance at			Adjustments to			Write-			Balance at
			Beginning of			Costs and			offs			End of
			Period			Expenses						Period
	Allowance for doubtful accounts:
	Year ended December 31, 2011		$	43		$	(16	)	$	(7	)	$	20
	Year ended December 31, 2012		$	20		$	(18	)	$	—		$	2
	Year ended December 31, 2013		$	2		$	(5	)	$	3		$	—
	As of December 31, 2013, Comcast (78%) and the combined Office Depot and OfficeMax organization (12%) accounted for 10% or more of our total accounts receivable.  As of December 31, 2012, Comcast (52%) and OfficeMax (10%) accounted for 10% or more of our total accounts receivable.  No other customers accounted for 10% or more of our total accounts receivable as of December 31, 2013 and 2012.
	Cash, Cash Equivalents and Investments
	All liquid instruments with an original maturity at the date of purchase of 90 days or less are classified as cash equivalents. Cash equivalents and short-term investments consist primarily of money market funds, certificates of deposit, commercial paper, corporate and municipal bonds. Our interest income on cash, cash equivalents and investments is recorded monthly and reported as interest income and other in our consolidated statements of operations.
	Our cash equivalents and short-term investments are classified as available-for-sale, and are reported at fair value with unrealized gains/losses included in accumulated other comprehensive income within stockholders’ equity on the consolidated balance sheets and in the consolidated statements of comprehensive income (loss). We view our available-for-sale portfolio as available for use in our current operations, and therefore we present our marketable securities as short-term assets.
	We monitor our investments for impairment on a quarterly basis and determine whether a decline in fair value is other-than-temporary by considering factors such as current economic and market conditions, the credit rating of the security’s issuer, the length of time an investment’s fair value has been below our carrying value, the Company’s intent to sell the security and the Company’s belief that it will not be required to sell the security before the recovery of its amortized cost. If an investment’s decline in fair value is deemed to be other-than-temporary, we reduce its carrying value to its estimated fair value, as determined based on quoted market prices or liquidation values. Declines in value judged to be other-than-temporary, if any, are recorded in operations as incurred. At December 31, 2013, the Company evaluated its unrealized losses on available-for-sale securities and determined them to be temporary. We currently do not intend to sell securities with unrealized losses and we concluded that we will not be required to sell these securities before the recovery of their amortized cost basis.
	At December 31, 2013 and 2012, the fair value of cash, cash equivalents and investments was $72.4 million and $56.3 million, respectively.  The following is a summary of cash, cash equivalents and investments at December 31, 2013 and 2012 (in thousands):
			For the Year Ended December 31, 2013
			Amortized			Gross			Gross			Fair Value
			Cost			Unrealized			Unrealized
						Gains			Losses
	Cash		$	15,660		$	—		$	—		$	15,660
	Money market fund			11,771			—			—			11,771
	Certificates of deposit			4,258			—			(2	)		4,256
	Commercial paper			7,298			—			—			7,298
	Corporate notes and bonds			33,386			8			(22	)		33,372
				72,373			8			(24	)		72,357
	Classified as:
	Cash and cash equivalents			28,390			—			—			28,390
	Short-term investments			43,983			8			(24	)		43,967
				72,373			8			(24	)		72,357
			For the Year Ended December 31, 2012
			Amortized			Gross			Gross			Fair Value
			Cost			Unrealized			Unrealized
						Gains			Losses
	Cash		$	11,116		$	—		$	—		$	11,116
	Money market fund			17,235			—			—			17,235
	Certificates of deposit			1,880			—			(1	)		1,879
	Commercial paper			5,745			1			(1	)		5,745
	Corporate notes and bonds			20,172			7			(6	)		20,173
	U.S. government agency securities			202			—			—			202
			$	56,350		$	8		$	(8	)	$	56,350
	Classified as:
	Cash and cash equivalents		$	30,853		$	—		$	(1	)	$	30,852
	Short-term investments			25,497			8			(7	)		25,498
			$	56,350		$	8		$	(8	)	$	56,350
	The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
			December 31,
			2013			2012
	Due within one year		$	34,916		$	23,885
	Due within two years			9,051			1,613
		$	43,967		$	25,498
We determined that the gross unrealized losses on our available-for-sale investments as of December 31, 2013 are temporary in nature. The fair value of our available-for-sale securities at December 31, 2013 and 2012 reflects a net unrealized loss of $16,000 and zero, respectively.  There were no net realized gains (losses) on available-for-sale securities in the years ended December 31, 2013 and 2012.  The cost of securities sold is based on the specific identification method.
The following table sets forth the unrealized losses for the Company’s available-for-sale investments as of December 31, 2013 and 2012 (in thousands):
As of December 31, 2013		In Loss Position						In Loss Position						Total In Loss Position
		Less Than 12 Months						More Than 12 Months
Description		Fair Value			Unrealized			Fair Value			Unrealized			Fair Value			Unrealized
					Losses						Losses						Losses
Certificate of deposits		$	3,776		$	(2	)	$	—		$	—		$	3,776		$	(2	)
Corporate notes and bonds			14,047			(10	)		8,542			(12	)		22,589			(22	)
Total		$	17,823		$	(12	)	$	8,542		$	(12	)	$	26,366		$	(24	)
		In Loss Position						In Loss Position						Total In Loss Position
As of December 31, 2012		Less Than 12 Months						More Than 12 Months
Description		Fair Value			Unrealized			Fair Value			Unrealized			Fair Value			Unrealized
					Losses						Losses						Losses
Certificate of deposits		$	1,159		$	(1	)	$	—		$	—		$	1,159		$	(1	)
Commercial paper			3,498			(1	)		—			—			3,498			(1	)
Corporate notes and bonds			12,045			(4	)		1,613			(2	)		13,658			(6	)
Total		$	16,702		$	(6	)	$	1,613		$	(2	)	$	18,315		$	(8	)
Property and Equipment
Property and equipment are stated at cost, less accumulated depreciation which is determined using the straight-line method over the estimated useful lives of two years for computer equipment and software, three years for furniture and fixtures, and the shorter of the estimated useful lives or the lease term for leasehold improvements. Repairs and maintenance costs are expensed as they are incurred.
Goodwill
We test goodwill for impairment annually on September 30 and whenever events or changes in circumstances indicate that the carrying value of the asset may not be recoverable in accordance with Accounting Standards Codification (“ASC”) 350, Intangibles - Goodwill and Other. Consistent with our assessment that we have only one reporting segment, we test goodwill for impairment at the entity level. We test goodwill using the two-step process required by ASC 350. In the first step, we compare the carrying value of the reporting unit to the fair value based on quoted market prices of our common stock. If the fair value of the reporting unit exceeds the carrying value, goodwill is not considered impaired and no further testing is required. If the carrying value of the reporting unit exceeds the fair value, goodwill is potentially impaired and the second step of the impairment test must be performed. In the second step, we compare the implied fair value of the goodwill, as defined by ASC 350, to the carrying amount to determine the impairment loss, if any.
We conduct our annual evaluation for impairment of goodwill on September 30.  No goodwill impairment charges have been recorded through December 31, 2013.
Intangible Assets
We record purchased intangible assets at fair value.  Useful life is estimated as the period over which the assets are expected to contribute directly or indirectly to the future cash flows of the Company.  As we do not believe that we can reliably determine a pattern by which the economic benefits of these assets will be consumed, management adopted straight-line amortization in accordance with ASC 350. The original cost is amortized on a straight-line basis over the estimated useful life of each asset.
We assess the impairment of identifiable intangible assets annually and whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment loss would be recognized when the sum of the future net cash flows expected to result from the use of the asset and its eventual disposition is less than its carrying amount. If our estimates regarding future cash flows derived from such assets were to change, we may record an impairment charge to the value of these assets.  Such impairment loss would be measured as the difference between the carrying amount of the asset and its fair value.
Revenue Recognition
For all transactions, we recognize revenue only when all of the following criteria are met:
	·	Persuasive evidence of an arrangement exists;
	·	Delivery has occurred;
	·	Collection is considered probable; and
	·	The fees are fixed or determinable.
We consider all arrangements with payment terms longer than 90 days not to be fixed or determinable. If the fee is considered not to be fixed or determinable, revenue is recognized as payment becomes due from the customer provided all other revenue recognition criteria have been met.
Services Revenue
Services revenue is comprised primarily of fees for technology support services. Our service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support.
We offer technology services to consumers and small businesses, primarily through our partners (which include communications providers, retailers, technology companies and others) and to a lesser degree directly through our website at www.support.com. We transact with customers via reseller programs, referral programs and direct transactions. In reseller programs, the partner generally executes the financial transactions with the customer and pays a fee to us which we recognize as revenue when the service is delivered. In referral programs, we transact with the customer directly and pay a referral fee to the referring party. Referral fees are generally expensed in the period in which revenues are recognized. In such instances, since we are the primary obligor and bear substantially all risks associated with the transaction, we record the gross amount of revenue. In direct transactions, we sell directly to the customer at the retail price.
The technology services described above include four types of offerings:
	·	Subscriptions - Customers purchase subscriptions or “service plans” under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods.
	·	Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery.
	·	Service Cards / Gift Cards - Customers purchase a service card or a gift card, which entitles the cardholder to redeem a certain service at a time of their choosing. For these sales, revenue is deferred until the card has been redeemed and the service has been provided.
	·	Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology specialists. These services programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred.
In certain cases, we are paid for services that are sold but not yet delivered. We initially record such balances as deferred revenue, and recognize revenue when the service has been provided or, on the non-subscription portion of these balances, when the likelihood of the service being redeemed by the customer is remote (“services breakage”). Based on our historical redemption patterns for these relationships, we believe that the likelihood of a service being delivered more than 90 days after sale is remote.  We therefore recognize non-subscription deferred revenue balances older than 90 days as services revenue. For the years ended December 31, 2013, 2012 and 2011, services breakage revenue accounted for approximately 1% of our total revenue.
Partners are generally invoiced monthly. Fees from customers via referral programs and direct transactions are generally paid with a credit card at the time of sale. Revenue is recognized net of any applicable sales tax.
Services revenue also includes fees from implementation services of our Nexus Platform, typically covering integration to other customer systems. We generally charge for these services on a time and material basis.
We generally provide a refund period on services, during which refunds may be granted to customers under certain circumstances, including inability to resolve certain support issues. For our partnerships, the refund period varies by partner, but is generally between 5 and 14 days. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material.
Software and Other Revenue
Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and through the sale of these end-user software products via partners as well as the licensing of our Nexus Platform. Our software is sold to customers as a perpetual license or as a fixed period subscription. We act as the primary obligor and generally control fulfillment, pricing, product requirements, and collection risk and therefore we record the gross amount of revenue. We provide a 30-day money back guarantee for the majority of our end-user software products.
For certain end-user software products, we sell perpetual licenses.  We provide a limited amount of free technical support to customers. Since the cost of providing this free technical support is insignificant and free product enhancements are minimal and infrequent, we do not defer the recognition of revenue associated with sales of these products.
For certain of our end-user software products (principally SUPERAntiSpyware), we sell licenses for a fixed subscription period.  We provide regular, significant updates over the subscription period and therefore recognize revenue for these products ratably over the subscription period.
Other revenue consists primarily of revenue generated through partners advertising to our customer base in various forms, including toolbar advertising, email marketing, and free trial offers. We recognize other revenue in the period in which our partners notify us that the revenue has been earned.
Software and other revenue also includes fees from licensing our Nexus Platform.  In such arrangements, customers receive a right to use our platform in their own technology support organizations. We license the Nexus Platform using a SaaS model under which customers cannot take possession of the technology and pay us on a per-user per-month basis during the term of the arrangement. Revenue from licensing of our Nexus Platform was approximately 7% of software and other revenue for the year ended December 31, 2013.
Research and Development
Research and development expenditures are charged to operations as they are incurred.
Software Development Costs
Based on our product development process, technological feasibility is established on the completion of a working model.  The Company determined that technological feasibility is reached shortly before the product is ready for general release and therefore development costs incurred have been insignificant. Accordingly, we have charged all such costs to research and development expense in the period in which they were incurred in the consolidated statements of operations.
Purchased Technology for Internal Use
We capitalize costs related to software that we license and incorporate into our product and service offerings or develop for internal use.
In July 2009, we acquired purchased technology for $350,000 and recorded amortization expense related to this technology of $62,000, $81,000, and $83,000 in 2013, 2012, and 2011, respectively. We recorded an impairment charge in connection with the development of software for internal use in general and administrative expenses in our consolidated statement of operations of zero and $70,000 during the years ended December 31, 2013 and 2012, respectively.
Advertising Costs
Advertising costs are recorded as sales and marketing expense in the period in which they are incurred.  Advertising expense was $9.2 million, $8.2 million, and $10.8 million for the years ended December 31, 2013, 2012, and 2011, respectively.
Earnings (Loss) Per Share
Basic earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding during the reporting period. Diluted earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding, including the effect of the potential common shares issuable upon exercise of outstanding stock options, vesting of Restricted Stock Units (“RSUs”) and Employee Stock Purchase Plan (“ESPP”) by using the treasury stock method when dilutive. For the years ended December 31, 2012 and 2011, 1.5 million and 2.9 million outstanding options and restricted stock units, respectively, were excluded from the computation of diluted net loss per share since their effect would have been anti-dilutive.  For the years ended December 31, 2013, 2012 and 2011, 1.5 million, 2.9 million, and 2.9 million outstanding weighted average stock options and warrants, respectively, were excluded from the calculation of diluted earnings (loss) per common share because the exercise prices of these stock options were greater than or equal to the average market value of the common stock. These stock options and warrants could be included in the calculation in the future if the average market value of the common stock increases and is greater than the exercise price of these stock options.
The following table sets forth the computation of basic and diluted net earnings (loss) per share (in thousands, except per share amounts):
		Year Ended December 31,
		2013			2012			2011
Net income (loss)		$	10,383		$	(5,424	)	$	(18,640	)
Basic:
Weighted-average shares of common stock outstanding			51,553			48,798			48,288
Shares used in computing basic net earnings (loss) per share			51,553			48,798			48,288
Basic net earnings (loss) per share		$	0.2		$	(0.11	)	$	(0.39	)
Diluted:
Weighted-average shares of common stock outstanding			51,553			48,798			48,288
Add: Common equivalent shares outstanding			2,272			—			—
Shares used in computing diluted net earnings (loss) per share			53,825			48,798			48,288
Diluted net earnings (loss) per share		$	0.19		$	(0.11	)	$	(0.39	)
Accumulated Other Comprehensive Loss
The components of accumulated other comprehensive loss relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized gains (losses) on investments. Accumulated currency translation losses were $1.9 million and $1.5 million as of December 31, 2013 and 2012, respectively, and accumulated unrealized gains (losses) on investments were $(16,000) and zero as of December 31, 2013 and 2012, respectively.
The amounts noted in the consolidated statements of comprehensive loss are shown before taking into account the related income tax impact.  The income tax effect allocated to each component of other comprehensive income for each of the periods presented is not significant.
Stock-Based Compensation
We apply the provisions of ASC 718, Compensation - Stock Compensation, which requires the measurement and recognition of compensation expense for all stock-based payment awards, including grants of stock and options to purchase stock, made to employees and directors based on estimated fair values.
Determining Fair Value of Share-Based Payments
Valuation and Attribution Method: Stock-based compensation expense for stock options and ESPP is estimated at the date of grant based on the fair value of awards using the Black-Scholes-Merton option pricing model. Stock-based compensation expense for RSUs is estimated at the date of grant based on the number of shares granted and the quoted price of the Company’s common stock on the grant date. Stock options vest on a graded schedule; however we recognize the expense on a straight-line basis over the requisite service period, which is generally four years for stock options, three years or four years for RSUs and six months for ESPP, net of estimated forfeitures. These limitations require that on any date the compensation cost recognized is at least equal to the portion of the grant-date fair value of the award that is vested at that date. The Company estimates pre-vesting forfeitures at the time of grant by analyzing historical data and revises those estimates in subsequent periods if actual forfeitures differ from those estimates. The total expense recognized over the vesting period will only be for those awards that ultimately vest.
During the year ended December 31, 2013, RSUs were granted to certain key executives. These RSUs vest upon the satisfaction of a service condition and, for certain grants, a performance condition. The service condition for these awards is satisfied over three years. The performance condition was based on specified annual targets for fiscal year 2013. We recognize share-based compensation expense for the portion of the RSUs that had met the service and performance condition based on the accelerated attribution method (net of estimated forfeitures).
Risk-free Interest Rate: We base our risk-free interest rate on the yield currently available on U.S. Treasury zero coupon issues for the expected term of the stock options.
Expected Term: Our expected term represents the period that our stock options are expected to be outstanding and is determined based on historical experience of similar stock options considering the contractual terms of the stock options, vesting schedules and expectations of future employee behavior.
Expected Volatility: Our expected volatility represents the amount by which the stock price is expected to fluctuate throughout the period that the stock option is outstanding. The expected volatility is based on the historical volatility of the Company’s stock.
Expected Dividend: We use a dividend yield of zero, as we have never paid cash dividends and do not expect to pay dividends in the future.
The fair value of our stock-based awards was estimated using the following weighted average assumptions for the years ended December 31, 2013, 2012, and 2011:
		Stock Option Plan									Employee Stock Purchase Plan
		2013			2012			2011			2013			2012			2011
Risk-free interest rate			0.9	%		0.6	%		1	%		0.1	%		0.1	%		0	%
Expected term (in years)			3.7			3.7			3.6			0.5			0.5			0.5
Volatility			57.5	%		57.2	%		59.2	%		48.37	%		62.3	%		75.3	%
Expected dividend			0	%		0	%		0	%		0	%		0	%		0	%
Weighted average grant-date fair value		$	2.02		$	1.3		$	1.63		$	1.24		$	1.15		$	0.77
On December 13, 2012, the Compensation Committee of the Board of Directors extended the term of 700,000 stock options granted to the Company’s Chief Executive Officer and President.  The stock options were granted on April 6, 2006, and were originally scheduled to expire on April 6, 2013.  After the extension, the stock options will expire on April 6, 2016.  The stock options were granted under the Company’s Amended and Restated 1998 Stock Option Plan.  At the time of the extension, the exercise price of the stock options exceeded the current fair market value of the Company’s common shares.  No other terms of the stock options were modified.  As part of the modification of the stock options, the Company recorded incremental stock-based compensation expense of approximately $810,000 in the fourth quarter of 2012.
We recorded the following stock-based compensation expense for the fiscal years ended December 31, 2013, 2012, and 2011 (in thousands):
		For the Year Ended December 31,
		2013			2012			2011
Stock-based compensation expense related to grants of:
Stock options		$	1,642		$	4,276		$	3,725
ESPP			106			80			44
RSU			1,733			169			—
		$	3,481		$	4,525		$	3,769
Stock-based compensation expense recognized in:
Cost of service		$	332		$	354		$	245
Cost of software and others			12			26			29
Research and development			766			1,019			816
Sales and marketing			412			483			586
General and administrative			1,959			2,643			2,093
		$	3,481		$	4,525		$	3,769
Cash proceeds from the issuance of common stock net of repurchase of common stock were $6.9 million, $3.5 million, and $516,000 for the years ended December 31, 2013, 2012, and 2011, respectively. An income tax benefit of $34,000 was realized from stock option exercises during the year ended December 31, 2013. No income tax benefit was realized from stock option exercises during the years ended December 31, 2012 and 2011. In accordance with ASC 718, we present excess tax benefits from the exercise of stock options, if any, as net cash generated in financing activities.
Income Taxes
Income taxes are accounted for under the asset and liability method. Under this method, deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases, and operating losses and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be reversed or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in the consolidated statements of operations in the period that includes the enactment date. A valuation allowance is recorded to reduce the carrying amounts of deferred tax assets, if it is more likely than not, that such assets will not be realized.
Warranties and Indemnifications
We generally provide a refund period on sales, during which refunds may be granted to customers under certain circumstances, including our inability to resolve certain support issues. For our partnerships, the refund period varies by partner, but is generally between 5 and 14 days. For the majority of our end-user software products, we provide a 30-day money back guarantee. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material to date.
We generally agree to indemnify our customers against legal claims that our end-user software products infringe certain third party intellectual property rights. As of December 31, 2013, we have not been required to make any payment resulting from infringement claims asserted against our customers and have not recorded any related accruals.
Fair Value Measurements
ASC 820, Fair Value Measurements and Disclosures, defines fair value, establishes a framework for measuring fair value under generally accepted accounting principles and enhances disclosures about fair value measurements. Fair value is defined under ASC 820 as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Valuation techniques used to measure fair value ASC 820 must maximize the use of observable inputs and minimize the use of unobservable inputs. The standard describes a fair value hierarchy based on three levels of inputs, of which the first two are considered observable and the last unobservable, that may be used to measure fair value, which are the following:
	·	Level 1 - Quoted prices in active markets for identical assets or liabilities.
	·	Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
	·	Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of December 31, 2013 and 2012 (in thousands):
As of December 31, 2013		Level 1			Level 2			Level 3			Total
Money market funds		$	11,771		$	—		$	—		$	11,771
Certificates of deposits			4,256			—			—			4,256
Commercial paper			—			7,298			—			7,298
Corporate notes and bonds			—			33,372			—			33,372
Total		$	16,027		$	40,670		$	—		$	56,697
As of December 31, 2012		Level 1			Level 2			Level 3			Total
Money market funds		$	17,235		$	—		$	—		$	17,235
Certificates of deposits			1,879			—			—			1,879
Commercial paper			—			5,745			—			5,745
Corporate notes and bonds			—			20,173			—			20,173
U.S. government agency securities			—			202			—			202
Total		$	19,114		$	26,120		$	—		$	45,234
For short-term investments, measured at fair value using Level 2 inputs, we review trading activity and pricing for these investments as of the measurement date. When sufficient quoted pricing for identical securities is not available, we use market pricing and other observable market inputs for similar securities obtained from various third party data providers.  These inputs either represent quoted prices for similar assets in active markets or have been derived from observable market data. There have been no transfers between Level 1 and Level 2 measurements during the years ended December 31, 2013 and 2012, respectively.
Segment Information
In accordance with ASC 280, Segment Reporting, the Company reports its operations as a single operating segment. Our Chief Operating Decision Maker (“CODM”), our Chief Executive Officer, manages our operations on a consolidated basis for purposes of allocating resources. When evaluating performance and allocating resources, the CODM reviews financial information presented on a consolidated basis.
Revenue from customers located outside the United States was less than 1% of total revenue and accounted for approximately $38,000, $309,000, and $366,000 for the years ended December 31, 2013, 2012, and 2011, respectively.
For the year ended December 31, 2013, Comcast (53%) accounted for 10% or more of our total revenue. Had the Office Depot and OfficeMax merger been effective throughout the year ended December 31, 2013, the combined entity would have accounted for 18% of our total revenue.  For the year ended December 31, 2012, Comcast (35%), Office Depot (12%), OfficeMax (12%) and Staples (10%) accounted for 10% or more of our total revenue.  For the year ended December 31, 2011, Office Depot (23%), Staples (15%) and Comcast (14%) accounted for 10% or more of our total revenue.    There were no other customers that accounted for 10% or more of our total revenue in any of the periods presented.
Long-lived assets are attributed to the geographic location in which they are located.  We include in long-lived assets all tangible assets.  Long-lived assets regarding geographic areas are as follows (in thousands):
		December 31,
		2013			2012
United States		$	419		$	552
India			42			39
Total		$	461		$	591
Recent Accounting Pronouncements
In July 2013, the FASB issued ASU No. 2013-11, Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This new guidance provides specific financial statement presentation requirements of an unrecognized tax benefit when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward exists. The guidance states that an unrecognized tax benefit in those circumstances should be presented as a reduction to the deferred tax asset. The guidance was adopted and effective during 2013 fiscal year and interim periods during 2013 fiscal year. The adoption of this guidance did not have an impact on the Company's consolidated financial results of operations or financial condition.

Warrants

Warrants	12 Months Ended
	Dec. 31, 2013
Warrants [Abstract]	'
Warrants	'
	Note 2. Warrants
	On October 25, 2010, we entered into a Support Services Agreement (the “Customer Agreement”) with Comcast Cable Communications Management, LLC (“Comcast”) under which Support.com provides technology support services to customers of Comcast in exchange for fees. In connection with the Customer Agreement, Support.com and Comcast entered into a Warrant Agreement, under which Support.com agreed to issue to Comcast warrants to purchase up to 975,000 shares of Support.com common stock in the future in the event that Comcast meets specified sales milestones under the Customer Agreement. Each warrant, if issued, will have an exercise price per share of $4.9498 and a term of three years from issuance. On September 27, 2011, the Company and Comcast amended the Warrant Agreement to extend the expiration date for the performance milestones while maintaining the previously agreed revenue thresholds. The warrants will be valued as they are earned, and the resulting value will be recorded as a charge against revenue in the period in which the performance milestone is met and the warrant is earned. During the third and fourth quarters of 2013, the performance milestones for the first and second tranche of warrants were met, respectively. Therefore, we issued to Comcast warrants to purchase a total of 490,000 shares of our common stock and recorded warrant-related charges of $777,000 against revenue for the year ended December 31, 2013. The value of the first and second tranche of warrants was estimated using the following weighted-average assumptions: risk-free interest rate of 0.74%, expected term of 3 years, volatility of 59.12% and expected dividend of 0%.

Business_Combination

Business Combination	12 Months Ended
	Dec. 31, 2013
Business Combination [Abstract]	'
Business Combination	'
	Note 3. Business Combination
	RightHand IT Corporation
	On January 13, 2012, we executed an Asset Purchase Agreement to acquire certain assets and assume certain liabilities of RightHand IT Corporation (“RHIT”), a managed service provider for small business located in Louisville, Colorado.  No stock was acquired as part of the transaction. The acquisition deepened our small business expertise and enabled us to grow our business by providing services to small business customers.
	We engaged an independent third-party appraisal firm to assist in determining the fair value of assets acquired and liabilities assumed from the transaction.  Such a valuation requires management to make significant estimates, especially with respect to intangible assets.  These estimates are based on historical experience and information obtained from the management of the acquired company.  We placed value on RHIT’s existing customer relationships, as well as non-compete agreements signed by certain key employees.  The purchase price for RHIT exceeded the fair value of RHIT’s net tangible and intangible assets acquired.  As a result, we have recorded goodwill in connection with this transaction. The amortization of this goodwill is deductible for tax purposes.
	We paid a total of $1.4 million in cash including $300,000 held in escrow against payment of a milestone-based earn-out.  The earn-out consisted of two criteria-based milestones that were met by specific dates through 2012.  The probability-weighted fair value of the $300,000 payment was $277,000.  As a result, we recorded the $23,000 difference as other current assets on our condensed consolidated balance sheets.  The balance of this asset was zero at December 31, 2012 since all criteria-based milestones have been achieved.
	The tangible and identifiable intangible assets acquired and liabilities assumed, and resulting goodwill are summarized below.  The financial information presented includes purchase accounting adjustments to the tangible and intangible assets:
		Amount			Amortization
		(in thousands)			Period
	Accounts receivable	$	151
	Prepaid expenses and other current assets		46
	Total current assets		197
	Property and equipment, net		108
	Other assets		28
	Acquired assets		333
	Other accrued liabilities		(106	)
	Short-term deferred revenue		(49	)
	Assumed liabilities		(155	)
	Net assets assumed		178
	Identifiable intangible assets:
	Non-compete		70		36 months
	Customer base		460		60 months
	Goodwill		619
	Total purchase consideration		1,327
	Other current asset		23
	Total cash consideration	$	1,350
	The operating results of RHIT have been included in our accompanying condensed consolidated statements of operations from January 14, 2012, the day following acquisition.  Pro-forma results of operations have not been presented because the acquisition was not material to our results of operations.  In addition to the $1.4 million cash consideration, we incurred acquisition-related expenditures of approximately $33,000 through June 30, 2012, which were expensed in the periods in which they were incurred in accordance with ASC 805, Business Combinations. These expenses were recorded in general and administrative expense in our condensed consolidated statements of operations.

Property_and_Equipment

Property and Equipment	12 Months Ended
	Dec. 31, 2013
Property and Equipment [Abstract]	'
Property and Equipment	'
	Note 4.  Property and Equipment
	Property and equipment are stated at cost, less accumulated depreciation, and consist of the following as of December 31, 2013 and 2012 (in thousands):
		December 31,
		2013			2012
	Computer equipment and software	$	4,565		$	4,380
	Furniture and office equipment		185			189
	Leasehold improvements		355			354
			5,105			4,924
	Accumulated depreciation		(4,644	)		(4,333	)
		$	461		$	591
	Depreciation expense was $351,000, $503,000, and $438,000 for the years ended December 31, 2013, 2012, and 2011, respectively.

Intangible_assets

Intangible assets	12 Months Ended
	Dec. 31, 2013
Intangible assets [Abstract]	'
Intangible assets	'
	Note 5. Intangible Assets
	Amortization expense related to intangible assets was $1.3 million, $1.5 million, and $866,000 for the years ended December 31, 2013, 2012 and 2011.
	In December 2006, we acquired the use of a toll-free telephone number for cash consideration of $250,000. This asset has an indefinite useful life. The intangible asset is tested for impairment annually or more often if events or changes in circumstances indicate that the carrying value may not be recoverable.
	The following table summarizes the components of intangible assets (in thousands):
		Non-			Partner			Customer			Technology			Tradenames			Indefinite		Total
		compete			Relationships			Base			Rights						Life
																	Intangibles
	As of December 31, 2013
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(477	)		(145	)		(361	)		(2,689	)		(593	)		—		(4,265	)
	Net carrying value	$	116		$	—		$	280		$	2,641		$	167		$	250	$	3,454
	As of December 31, 2012
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(426	)		(145	)		(238	)		(1,700	)		(434	)		—		(2,944	)
	Net carrying value	$	167		$	—		$	403		$	3,630		$	326		$	250	$	4,775
	The estimated future amortization expense of intangible assets, with the exception of the indefinite-life intangible assets as of December 31, 2013 is as follows (in thousands):
	Fiscal Year	Amount
	2014		1,091
	2015		1,069
	2016		1,028
	2017		16
	Total	$	3,204
	Weighted average remaining useful life	3.0 years
	The following table summarizes the components of purchased technology (in thousands):
		As of December 31,
		2013			2012
	Purchased technology	$	350		$	350
	Accumulated amortization		(350	)		(288	)
	Total purchased technology, net	$	—		$	62

Commitments_and_Contingencies

Commitments and Contingencies	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies [Abstract]	'
Commitments and Contingencies	'
	Note 6. Commitments and Contingencies
	Lease commitments
	Headquarters office lease. On June 7, 2012, we entered into a sublease and master landlord consent agreement for our headquarters office facility located in Redwood City, California.  This lease covers approximately 21,620 square feet and will expire on February 18, 2017.  The lease provides for escalating payments over the term and rent expense is recognized on a straight-line basis.
	Other facility leases. We lease our facilities under non-cancelable operating lease agreements, which expire at various dates through the end of 2014.
	Total facility rent expense pursuant to all operating lease agreements was $602,000, $681,000, and $621,000 for the years ended December 31, 2013, 2012, and 2011, respectively.
	As of December 31, 2013, minimum payments due under all non-cancelable lease agreements were as follows (in thousands):
	Years ending December 31,	Operating Leases
	2014		440
	2015		435
	2016		448
	2017		62
	Total minimum lease and principal payments	$	1,385
	Legal contingencies
	On February 7, 2012, a lawsuit seeking class-action certification was filed against the Company in the United States District Court for the Northern District of California, No. 12-CV-00609, alleging that the design of one the Company’s software products and the method of promotion to consumers constitute fraudulent inducement, breach of contract, breach of express and implied warranties, and unjust enrichment. On the same day the same plaintiffs’ law firm filed another action in the United States District Court for the Southern District of New York, No. 12-CV-0963, involving similar allegations against a subsidiary of the Company and one of the Company’s partners who distributes our software products, and that partner has requested indemnification under contract terms with the Company. The law firm representing the plaintiffs in both cases has filed unrelated class actions in the past against a number of major software providers with similar allegations about those providers’ products. On May 30, 2013, the Company received final court approval relating to the terms of a settlement of these actions. Under the terms of the settlement, the Company offered a one-time cash payment, covered by the Company’s insurance provider, to qualified class-action members; the deadline to submit a claim form concluded on February 28, 2013. In addition, the Company offered a limited free subscription to one of its software products; the deadline for redemptions concluded on August 31, 2013. Therefore, the Company reversed a previous accrual of $57,000 associated with these actions and recorded a benefit in the same amount within interest income and other, net in the consolidated statements of operations for the year ended December 31, 2013. The Company denies any wrongdoing or liability and entered into the settlement to minimize the costs of defense.
	We are also subject to other routine legal proceedings, as well as demands, claims and threatened litigation, that arise in the normal course of our business, potentially including assertions that we may be infringing patents or other intellectual property rights of others. We currently do not believe that the ultimate amount of liability, if any, for any pending claims of any type (alone or combined) will materially affect our financial position, results of operations or cash flows. The ultimate outcome of any litigation is uncertain, however, and unfavorable outcomes could have a material negative impact on our financial condition and operating results. Regardless of outcome, litigation can have an adverse impact on us because of defense costs, negative publicity, diversion of management resources and other factors.
	Guarantees
	We have identified guarantees in accordance with ASC 450. This guidance stipulates that an entity must recognize an initial liability for the fair value, or market value, of the obligation it assumes under the guarantee at the time it issues such a guarantee, and must disclose that information in its interim and annual financial statements. We have entered into various service level agreements with our partners, in which we may guarantee the maintenance of certain service level thresholds. Under some circumstances, if we do not meet these thresholds, we may be liable for certain financial costs. We evaluate costs for such guarantees under the provisions of ASC 450. We consider such factors as the degree of probability that we would be required to satisfy the liability associated with the guarantee and the ability to make a reasonable estimate of the resulting cost. We incurred immaterial costs as a result of such obligations during the year ended December 31, 2013.  We have not accrued any liabilities related to such obligations in the consolidated financial statements as of December 31, 2013 and 2012.

Restructuring_Obligations_and_

Restructuring Obligations and Other Charges	12 Months Ended
	Dec. 31, 2013
Restructuring Obligations and Other Charges [Abstract]	'
Restructuring Obligations and Other Charges	'
	Note 7. Restructuring Obligations and Other Charges
	In the fourth quarter of 2013, the Company implemented a reduction in our work-from-home agent and corporate workforce to reduce our ongoing cost structure.  The Company reduced its agent workforce by 210 employees, and its corporate workforce by 15 employees.  The affected employees were terminated as of December 30, 2013, with certain corporate employees remaining with the Company for a limited time thereafter.  As a result, we recorded a restructuring charge of $317,000 in cost of services, $11,000 in research and development expense, $45,000 in sales and marketing expense and $58,000 in general and administrative expense in the fourth quarter of 2013. The restructuring charge was comprised of employee termination costs. As of December 31, 2013, the balance on this restructuring obligation was $431,000, which we expected to pay in cash during the first quarter of 2014.
	In the second quarter of 2012, we initiated a phased reduction in our sales agent workforce.  These selling activities were transitioned to either partner sales centers or third-party sales specialists.  We reduced our workforce by 190 employees, or approximately 15% of our total employee headcount as of the end of the second quarter of 2012.  All of the affected employees were terminated by June 30, 2012.  As a result, we recorded a restructuring charge of $142,000 in sales and marketing expense and $30,000 in general and administrative expense in the second quarter of 2012. The restructuring charge was primarily comprised of employee termination costs and professional services. As of December 31, 2012, all amounts relating to the reduction in sales agent workforce have been paid.
	In the third quarter of 2011, we undertook a restructuring of our operations in order to reduce our ongoing cost structure. We reduced our workforce by eight employees, or less than 1% of our headcount. All of the affected employees were terminated as of September 27, 2011. As a result, we recorded a restructuring charge of $368,000 in the third quarter of 2011, of which $55,000 was recorded in cost of services, $310,000 in sales and marketing and $3,000 in general and administrative. As of December 31, 2011, the remaining balance on this restructuring obligation was $2,000, which we paid during the first quarter of 2012.
	In the first quarter of 2011, we implemented a reduction in our work-from-home workforce impacting a group with a specialized skill-set. We reduced our workforce by 21 employees, or less than 4% of our agent headcount. All of the affected employees were terminated as of March 17, 2011. As a result, we recorded a restructuring charge of $37,000 for cost of services in the first quarter of 2011. As of December 31, 2011, there was no remaining balance related to this restructuring obligation.
	The following table summarizes activity associated with the restructuring obligation (see also Note 8) and related expenses incurred for the years ended December 31, 2013 and 2012 (in thousands):
			Severance(1)			Facilities(2) (3)			Total
	Restructuring obligations, December 31, 2011		$	2		$	208		$	210
	Restructuring costs incurred (second quarter of 2012)			172			—			172
	Cash payments			(174	)		(208	)		(382	)
	Restructuring obligations, December 31, 2012		$	—		$	—		$	—
	Restructuring costs incurred (fourth quarter of 2013)			431			—			431
	Cash payments			—			—			—
	Restructuring obligations, December 31, 2013		$	431		$	—		$	431
		-1	Severance costs include those expenses related to severance pay and related employee benefit obligations.
		-2	Facilities costs include obligations under non-cancelable leases for facilities that we will no longer occupy, as well as penalties associated with early terminations of leases and disposal of fixed assets. No sublease income has been included.
		-3	As part of the restructuring costs included in the table above, the Company wrote-off fixed assets related to the facilities that it will no longer occupy. This was a non-cash charge.

Other_Accrued_Liabilities

Other Accrued Liabilities	12 Months Ended
	Dec. 31, 2013
Other Accrued Liabilities [Abstract]	'
Other Accrued Liabilities	'
	Note 8. Other Accrued Liabilities
	Other accrued liabilities consist of the following (in thousands):
		As of December 31,
		2013		2012
	Accrued expenses	$	2,135	$	2,421
	Customer deposits		481		997
	Restructuring expenses		431		—
	Other accrued liabilities		312		551
	Total other accrued liabilities	$	3,359	$	3,969

Stockholders_Equity

Stockholders' Equity	12 Months Ended
	Dec. 31, 2013
Stockholders' Equity [Abstract]	'
Stockholders' Equity	'
	Note 9. Stockholders’ Equity
	Equity Compensation Plan
	We adopted the 2000 Omnibus Equity Incentive Plan (the “2000 Plan”). A total of 4,000,000 shares of common stock were initially reserved for issuance to eligible participants under the 2000 Plan. On January 1 of each year, the number of shares reserved may be increased by the lesser of 2,000,000 shares, 5% of outstanding shares, or an amount determined by the Board of Directors. On January 1, 2010, there were no shares reserved under the 2000 Plan.  In February 2010, the 2000 Plan was cancelled and left zero shares available for grant.
	We adopted the amended and restated 2010 Equity and Performance Incentive Plan (the “2010 Plan”), effective as of February 8, 2010.  Under the 2010 Plan, the number of shares of Common Stock that may be issued will not exceed in the aggregate 5,000,000 shares of Common Stock plus the number of shares of Common Stock relating to prior awards under the 2000 Plan that expire, are forfeited or are cancelled after the adoption of the 2010 Plan, subject to adjustment as provided in the 2010 Plan.  No grants will be made under the 2010 Plan after the tenth anniversary of its effective date.  Under our 2010 Plan, as of December 31, 2013, there were approximately 2.2 million shares available for grant.
	Stock Options
	The following tables represent stock option activity for the years ended December 31, 2013, 2012, and 2011:
		Number of			Weighted		Weighted		Aggregate
		Shares			Average		Average		Intrinsic Value
					Exercise Price		Remaining		(in thousands)
					per Share		Contractual
							Term (in years)
	Outstanding options at December 31, 2010		9,586,364		$	2.83		4.48	$	35,074
	Granted		3,293,550		$	3.69
	Exercised		(190,480	)	$	2.36
	Forfeited		(1,899,844	)	$	3.4
	Outstanding options at December 31, 2011		10,789,590		$	2.99		4.25	$	8
	Granted		875,150		$	3.09
	Exercised		(1,375,431	)	$	2.44
	Forfeited		(759,712	)	$	3.39
	Outstanding options at December 31, 2012		9,529,597		$	3.05		3.63	$	12,595
	Granted		557,750		$	4.74
	Exercised		(4,266,423	)	$	2.52
	Forfeited		(310,264	)	$	3.84
	Expired		(128,269	)	$	5.32
	Outstanding options at December 31, 2013		5,382,391		$	3.55		3.66	$	4,039
	Options vested and expected to vest		5,292,807		$	3.53		3.58	$	4,020
	Exercisable at December 31, 2013		4,141,902		$	3.32		2.7	$	3,624
	The following table summarizes the activities for unvested stock options for the year ended December 31, 2013:
		Number of			Weighted
		Shares			Average
					Grant-Date
					Fair Value
					per Share
	Unvested options at December 31, 2012		2,503,245		$	1.51
	Granted		557,750		$	2.02
	Vested		(1,381,973	)	$	1.26
	Forfeited		(438,533	)	$	1.91
	Unvested options at December 31, 2013		1,240,489		$	1.87
	The aggregate intrinsic value in the table above represents the total pre-tax intrinsic value that would have been received by the option holders had they all exercised their options on December 31, 2013, 2012, and 2011. This amount will change based on the fair market value of our stock. The total aggregate intrinsic value of options exercised under our stock option plans was $8.9 million, $2.4 million, and $608,000 for the years ended December 31, 2013, 2012, and 2011, respectively. The total fair value of options vested during 2013, 2012, and 2011 was $1.7 million, $2.8 million, and $1.1 million, respectively.
	At December 31, 2013, there was $1.9 million of unrecognized compensation cost related to stock options which is expected to be recognized over a weighted average period of 2.5 years.
	Employee Stock Purchase Plan
	In the second quarter of 2011, to advance the interests of the Company and its stockholders by providing an incentive to attract, retain and reward eligible employees and by motivating such persons to contribute to the growth and profitability of the Company, the Company’s Board of Directors and stockholders approved a new Employee Stock Purchase Plan and reserved 1,000,000 shares of our common stock for issuance effective as of May 15, 2011. The ESPP continues in effect for ten (10) years from its effective date unless terminated earlier by the Company. The ESPP consists of six-month offering periods during which employees may enroll in the plan.  The purchase price on each purchase date shall not be less than eighty-five percent (85%) of the lesser of (a) the fair market value of a share of stock on the offering date of the offering period, or (b) the fair market value of a share of stock on the purchase date.
	A total of 79,221 shares, 84,082 shares and 35,851 shares were issued under the ESPP during the years ended December 31, 2013, 2012 and 2011, respectively. As of December 31, 2013, approximately 801,000 shares remain available for grant under the ESPP.
	Restricted Stock Units
	The following table represents RSU activity for the years ended December 31, 2013 and 2012:
		Number of			Weighted
		Shares			Average		Weighted
					Grant-Date		Average		Aggregate
					Fair Value		Remaining		Intrinsic Value
					per Share		Contractual Term (in years)		(in thousands)
	Outstanding RSUs at December 31, 2011		—		$	—
	Awarded		98,363		$	2.82
	Released		—		$	—
	Forfeited		—		$	—
	Outstanding RSUs at December 31, 2012		98,363		$	2.82		0.39	$	410
	Awarded		1,871,832		$	5.02
	Released		(108,363	)	$	2.98
	Forfeited		(202,986	)	$	4.53
	Outstanding RSUs at December 31, 2013		1,658,846		$	5.09		1.57	$	6,287
	On August 5, 2013, pursuant to approval by the Company’s Compensation Committee, the Company issued 725,000 RSUs to its corporate employees. These RSUs vest annually in three equal tranches over three years.
	On May 23, 2013, the Board of Directors of the Company approved, based on recommendations of the Compensation Committee, a grant of 48,851 RSUs to non-employee directors based on a fair market value of $4.70 per share which represents the closing price of the Company’s common stock on the Nasdaq on May 23, 2013.  These RSUs vest upon the first anniversary of the grant date.
	During the first quarter of 2013, the Company’s Compensation Committee approved the grant of RSUs to certain key executives. The RSUs granted to these executives included (i) 249,750 time-based RSUs that vest over a required service period of three years, and (ii) 399,750 performance-based RSUs contingent upon a required service period of three years and as well as the Company’s achievement of specified annual performance targets for fiscal year 2013. We measured the grant-date fair value of the performance-based RSUs based upon the closing price of the Company’s common stock on the Nasdaq as of the grant date. We expense the fair value of the performance-based RSUs that are probable of being earned based on our forecasted annual performance for fiscal year 2013.
	On May 23, 2012, the Board of Directors of the Company approved, based on recommendations of the Compensation Committee, a grant of 98,363 RSUs to non-employee directors based on a fair market value of $2.82 per share which represents the closing price of the Company’s common stock on the Nasdaq on May 23, 2012.  These RSUs vest upon the first anniversary of the grant date.
At December 31, 2013, there was $5.9 million of unrecognized compensation cost related to RSUs which is expected to be recognized over a weighted average period of 2.5 years.
Stock Repurchase Program
On April 27, 2005, our Board of Directors authorized the repurchase of up to 2,000,000 outstanding shares of our common stock. As of December 31, 2013, the maximum number of shares remaining that can be repurchased under this program was 1,807,402. The Company does not intend to repurchase shares without a pre-approval from its Board of Directors.
Repurchase of Shares
On February 19, 2013, the Company entered into an agreement with Joshua Pickus, the Company’s President and Chief Executive Officer, pursuant to which Mr. Pickus sold directly to the Company on that day 1,000,000 shares of its common stock acquired by him in a same-day exercise of fully vested options which were due to expire at the end of their seven-year term on April 6, 2013.  Under the agreement, the purchase price per share was established as an amount equal to the lesser of (a) the closing price of the Company’s common stock in regular trading hours on the day of the sale as reported by Nasdaq less 5%, or (b) the thirty-day simple moving average price of the Company’s common stock on the day of the sale.  This formula produced a purchase price per share of $4.114, less the aggregate strike price due on exercise of the options underlying the repurchased shares of $2.32 per share, which then resulted in a net cash outlay by the Company to acquire the shares of approximately $1.8 million (or $1.794 per share). The agreement was approved by the independent members of the Company’s Board of Directors. The share repurchase amounted to $4.1 million and is classified under treasury stock within stockholders’ equity of the consolidated balance sheets.

Income_Taxes

Income Taxes	12 Months Ended
	Dec. 31, 2013
Income Taxes [Abstract]	'
Income Taxes	'
	Note 10. Income Taxes
	The components of our gain (loss) before income taxes are as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	United States	$	10,513		$	(5,975	)	$	(18,455	)
	Foreign		608			630			457
	Total	$	11,121		$	(5,345	)	$	(17,998	)
	Gain (loss) from discontinued operations, before income taxes		-		$	18		$	(90	)
	Gain (loss) from continuing operations, before income taxes	$	11,121		$	(5,327	)	$	(18,088	)
	The provision for income taxes from continuing operations consisted of the following (in thousands):
		Year Ended December 31,
	Current:	2013			2012			2011
	Federal	$	0		$	—		$	—
	State		132			54			99
	Foreign		221			94			53
	Total Current	$	353		$	148		$	152
	Deferred
	Federal	$	265		$	265		$	324
	State		24			28			13
	Foreign		130			(234	)		(88	)
	Total provision for income taxes	$	772		$	208		$	401
	The provision for income taxes is comprised of estimates of current taxes due in domestic and foreign jurisdictions.
	The reconciliation of the Federal statutory income tax rate to our effective income tax rate is as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Provision at Federal statutory rate	$	3,900		$	(1,865	)	$	(6,330	)
	State taxes		156			82			111
	Permanent differences/other		520			375			416
	Stock-based compensation		1,113			178			568
	Federal valuation allowance (used) provided		(4,917	)		1,438			5,636
	Provision for income taxes	$	772		$	208		$	401
	Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes.   Significant components of our deferred tax assets and liabilities are as follows (in thousands):
		December 31,
		2013			2012
	Deferred Tax Assets
	Fixed assets	$	187		$	279
	Deferred revenue		14			196
	Accruals and reserves		498			303
	Stock options		3,570			5,475
	Net operating loss carryforwards		43,562			47,713
	Federal and state credits		3,169			3,099
	Foreign credits		197			320
	Intangible assets		986			701
	Gross deferred tax assets		52,183			58,086
	Valuation allowance		(51,726	)		(57,455	)
	Total deferred tax assets		457			631
	Deferred Tax Liabilities:
	Intangible assets		(1,016	)		(742	)
	Total deferred tax liability		(1,016	)		(742	)
	Net deferred tax liabilities	$	(559	)	$	(111	)
	ASC 740 provides for the recognition of deferred tax assets if realization of such assets is more likely than not to occur. Based on management’s review of both the positive and negative evidence, which includes our historical operating performance, reported cumulative net losses since inception and difficulty in accurately forecasting its results, the Company has concluded that it is not more likely than not that the Company will be able to realize all of the Company’s U.S. deferred tax assets.  Therefore, the Company has provided a full valuation allowance against our U.S. deferred tax assets.
	Based on management’s review of both positive and negative evidence, which includes the historical operating performance of our Canadian subsidiary, the Company has concluded that it is more likely than not that the Company will be able to realize a portion of the Company’s Canadian deferred tax assets.  Therefore, the Company has a partial valuation allowance on Canadian deferred tax assets.  There is no valuation allowance against the Company’s Indian deferred tax assets.  The Company reassesses the need for its valuation allowance on a quarterly basis.
	Based on management’s review discussed above, the realization of deferred tax assets is dependent on improvements over present levels of consolidated pre-tax income.  Until the Company is consistently profitability in the U.S., it will not realize its deferred tax assets.  Deferred income taxes have not been provided on the cumulative undistributed earnings of foreign subsidiaries. The amount of such earnings at December 31, 2013 was $749,000. These earnings have been permanently reinvested and the Company does not plan to initiate any action that would precipitate the payment of income tax thereon. It is not practicable to estimate the amount of additional tax that might be payable on undistributed foreign earnings.
	The net valuation allowance decreased by approximately $5.7 million during 2013, and increased $776,000 and $5.6 million during the years ended December 31, 2012, and 2011, respectively.  As of December 31, 2013, $4.8 million of the valuation allowance against federal and state net operating loss carryfowards  relates to  the tax benefit of stock option exercises prior to 2006 that, when realized, will be recorded as a credit to additional paid in capital rather than as a reduction of the provision for income taxes. As of December 31, 2013, the Company had Federal and state net operating loss carryforwards of approximately $119.5 million and $75.9 million, respectively. The Federal net operating loss and credit carryforwards will expire at various dates beginning in 2020 through 2033, if not utilized. The state net operating loss carryforwards will expire at various dates beginning in 2015 through 2032, if not utilized. The net operating losses include $23.0 million relating to the tax benefit of stock option exercises that, when realized, will be recorded as a credit to additional paid in capital rather than as a reduction of the provision for income taxes.
	The Company also had Federal and state research and development credit carryforwards of approximately $2.8 million and $2.4 million, respectively. The federal credits expire in varying amounts between 2020 and 2031. The state research and development credit carryforwards do not have an expiration date.
	Utilization of net operating loss carryforwards and credits may be subject to substantial annual limitation due to the ownership change limitations provided by the Internal Revenue Code of 1986, as amended and similar state provisions. The annual limitation may result in the expiration of net operating losses and credits before utilization.
	ASC 740 clarifies the accounting for uncertainties in income taxes by prescribing guidance for the recognition, de-recognition and measurement in financial statements of income tax positions taken in previously filed tax returns or tax positions expected to be taken in tax returns, including a decision whether to file or not to file in a particular jurisdiction.  ASC 740 requires the disclosure of any liability created for unrecognized tax benefits.  The application of ASC 740 may also affect the tax bases of assets and liabilities and therefore may change or create deferred tax liabilities or assets.
	A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Balance at beginning of year	$	3,637		$	3,210		$	3,776
	Increase related to prior year tax positions		98			507			—
	Decrease related to prior year tax positions		(1,349	)		—			(494	)
Increase related to current year tax positions		162			18			55
Settlements with tax authorities		0			—			—
Decrease related to lapse of statute of limitations		(46	)		(98	)		(127	)
Balance at end of year	$	2,502		$	3,637		$	3,210
The Company’s total amounts of unrecognized tax benefits that, if recognized, that would affect its tax rate are $0.5 million and $0.5 million as of December 31, 2013 and 2012, respectively.
The Company’s policy is to include interest and penalties related to unrecognized tax benefits within its provision for (benefit from) income taxes. The Company had $111,000 accrued for payment of interest and penalties related to unrecognized tax benefit as of December 31, 2013. The Company had $80,000 and $91,000 accrued for payment of interest and penalties related to unrecognized tax benefit as of December 31, 2012 and 2011, respectively.  The Company recognized $56,000 of interest and penalties related to unrecognized tax benefits during the year ended December 31, 2013.
As of December 31, 2013, the amount of recognized tax benefit where it is reasonably possible that a significant change may occur in the next 12 months is approximately $25,000. The change would result from expiration of a statute of limitations in a foreign jurisdiction.
The Company files federal, state and foreign income tax returns in jurisdictions with varying statutes of limitations. Due to its net operating loss carryforwards, the Company’s income tax returns generally remain subject to examination by federal and most state authorities. In our foreign jurisdictions, the 2007 through 2012 tax years remain subject to examination by their respective tax authorities.
Tax contingencies
We are required to make periodic filings in the jurisdictions where we are deemed to have a presence for tax purposes. We have undergone audits in the past and have paid assessments arising from these audits. Our India entity was issued notices of income tax assessment pertaining to the 2004-2009 fiscal years.  The notices claimed that the transfer price used in our inter-company agreements resulted in understated income in our Indian entity.  We believe our current transfer pricing position is more likely than not to be sustained.
We may be subject to other income tax assessments in the future.  We evaluate estimated expenses that could arise from those assessments in accordance with ASC 740-10, Income Taxes.  We consider such factors as the degree of probability of an unfavorable outcome and the ability to make a reasonable estimate on the amount of expenses.  We record the estimated liability amount of those assessments that meet the definition of an uncertain tax position under ASC 740-10.

Quarterly_Financial_Informatio

Quarterly Financial Information (Unaudited)	12 Months Ended
	Dec. 31, 2013
Quarterly Financial Information (Unaudited) [Abstract]	'
Quarterly Financial Information (Unaudited)	'
	Note 11. Quarterly Financial Information (Unaudited)
	Selected quarterly financial information for 2013 and 2012 is as follows:
		Fiscal Year 2013 Quarter Ended
		Mar. 31,			Jun. 30,			Sept. 30,			Dec. 31,
		2013			2013			2013			2013
		(in thousands, except per share data)
	Statements of Operations Data:
	Revenue:
	Services	$	16,446		$	16,128		$	19,305		$	21,973
	Software and other		3,756			3,997			4,054			2,504
	Total revenue		20,202			20,125			23,359			24,477
	Cost of revenue:
	Cost of services		9,310			8,838			11,046			14,014
	Cost of software and other		307			271			294			300
	Total cost of revenue		9,617			9,109			11,340			14,314
	Gross profit		10,585			11,016			12,019			10,163
	Operating expenses:
	Research and development		1,588			1,281			1,456			1,410
	Sales and marketing		3,936			4,376			4,120			2,167
	General and administrative		2,763			2,353			3,077			3,183
	Amortization of intangible assets and other		335			335			335			316
	Total operating expenses		8,622			8,345			8,988			7,076
	Income from operations		1,963			2,671			3,031			3,087
	Interest income and other, net		73			107			127			62
	Income from continuing operations, before income taxes		2,036			2,778			3,158			3,149
	Income tax provision		149			176			121			326
	Income from continuing operations, after income taxes		1,887			2,602			3,037			2,823
	Income (loss) from discontinued operations, after income taxes		(5	)		(6	)		(5	)		50
	Net income	$	1,882		$	2,596		$	3,032		$	2,873
	Basic earnings per share:
	Income from continuing operations, after income taxes	$	0.04		$	0.05		$	0.06		$	0.05
	Income (loss) from discontinued operations, after income taxes		(0.00	)		(0.00	)		(0.00	)		0
	Basic net earnings per share	$	0.04		$	0.05		$	0.06		$	0.05
	Diluted earnings per share:
	Income from continuing operations, after income taxes	$	0.04		$	0.05		$	0.06		$	0.05
	Income (loss) from discontinued operations, after income taxes		(0.00	)		(0.00	)		(0.00	)		0
	Diluted net earnings per share	$	0.04		$	0.05		$	0.06		$	0.05
		Fiscal Year 2012 Quarter Ended
		Mar. 31,			Jun. 30,			Sept. 30,			Dec. 31,
		2012			2012			2012			2012
		(in thousands, except per share data)
	Statements of Operations Data:
	Revenue:
	Services	$	13,765		$	13,744		$	14,769		$	15,344
	Software and other		3,823			3,569			3,407			3,533
	Total revenue		17,588			17,313			18,176			18,877
	Cost of revenue:
	Cost of services		10,291			9,591			8,815			8,648
	Cost of software and other		470			361			312			278
	Total cost of revenue		10,761			9,952			9,127			8,926
	Gross profit		6,827			7,361			9,049			9,951
	Operating expenses:
	Research and development		1,770			1,708			1,643			1,652
	Sales and marketing		6,130			4,989			3,789			3,377
	General and administrative		2,914			2,850			2,897			3,572
	Amortization of intangible assets and other		367			391			397			368
	Total operating expenses		11,181			9,938			8,726			8,969
	Income (loss) from operations		(4,354	)		(2,577	)		323			982
	Interest income and other, net		75			59			93			71
	Income (loss) from continuing operations, before income taxes		(4,279	)		(2,518	)		416			1,053
	Income tax provision (benefit)		118			116			118			(145	)
	Income (loss) from continuing operations, after income taxes		(4,397	)		(2,634	)		298			1,198
	Income (loss) from discontinued operations, after income taxes		24			(7	)		(7	)		101
Net income (loss)	$	(4,373	)	$	(2,641	)	$	291		$	1,299
Basic and diluted earnings (loss) per share:
Income (loss) from continuing operations, after income taxes	$	(0.09	)	$	(0.05	)	$	0.01		$	0.02
Income (loss) from discontinued operations, after income taxes		0			(0.00	)		(0.00	)		0
Basic net earnings (loss) per share		(0.09	)		(0.05	)		0.01			0.03
Diluted net earnings (loss) per share	$	(0.09	)	$	(0.05	)	$	0.01		$	0.02

Subsequent_Events

Subsequent Events	12 Months Ended
	Dec. 31, 2013
Subsequent Events [Abstract]	'
Subsequent Events	'
	Note 12.  Subsequent Events
	On February 11, 2014, Joshua Pickus, the Company’s President and Chief Executive Officer submitted his written resignation effective April 1, 2014. Also effective April 1, 2014, Mr. Pickus will resign as a member of the Company’s Board of Directors. In connection with Mr. Pickus’ resignation the Compensation Committee of the Board of Directors, considering all relevant factors and the best interest of the Company's stockholders, approved the extension of the post-termination exercise period for the vested portions of each of Mr. Pickus’ outstanding stock option grants from 90 days following termination to December 31, 2014, in order to permit the orderly exercise and disposition of shares under his vested grants prior to their expiration. No other terms of the stock options were modified.  As part of the modification of the stock options, the Company will record an incremental stock-based compensation expense of approximately $193,000 in the first quarter of 2014.

Organization_and_Summary_of_Si1

Organization and Summary of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2013
Organization and Summary of Significant Accounting Policies [Abstract]	'
Basis of Presentation	'
	Basis of Presentation
	The Consolidated Financial Statements include the accounts of Support.com and its wholly owned subsidiaries. All intercompany transactions and balances have been eliminated.
Foreign Currency Translation	'
	Foreign Currency Translation
	The functional currency of our foreign subsidiaries is generally the local currency. Assets and liabilities of our wholly owned foreign subsidiaries are translated from their respective functional currencies at exchange rates in effect at the balance sheet date, and revenues and expenses are translated at average exchange rates prevailing during the year. Any material resulting translation adjustments are reflected as a separate component of stockholders’ equity in accumulated other comprehensive income (loss). Realized foreign currency transaction gains (losses) were not material during the years ended December 31, 2013, 2012, and 2011.
Use of Estimates	'
	Use of Estimates
	The preparation of financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes.  The accounting estimates that require management’s most significant, difficult and subjective judgments include revenue recognition, the valuation of investments, the assessment of recoverability of goodwill and indefinite-lived intangible assets, the valuation and recognition of stock-based compensation and the recognition and measurement of current and deferred income tax assets and liabilitites. Actual results could differ materially from these estimates.
Concentrations of Credit Risk	'
	Concentrations of Credit Risk
	Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, investments and trade accounts receivable. Our investment portfolio consists of investment grade securities. Except for obligations of the United States government and securities issued by agencies of the United States government, we diversify our investments by limiting our holdings with any individual issuer. We are exposed to credit risks in the event of default by the issuers to the extent of the amount recorded on the balance sheet. The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms.
Trade Accounts Receivable and Allowance for Doubtful Accounts	'
	Trade Accounts Receivable and Allowance for Doubtful Accounts
	Trade accounts receivable are recorded at the invoiced amount. We perform evaluations of our customers’ financial condition and generally do not require collateral. We make judgments as to our ability to collect outstanding receivables and provide allowances for a portion of receivables when collection becomes doubtful.  Reserves are made based on a specific review of all significant outstanding invoices. For those invoices not specifically provided for, reserves are recorded at differing rates, based on the age of the receivable. In determining these rates, we analyze our historical collection experience and current payment trends. The determination of past-due accounts is based on contractual terms.
	The following table summarizes the allowance for doubtful accounts as of December 31, 2013, 2012, and 2011 (in thousands):
			Balance at			Adjustments to			Write-			Balance at
			Beginning of			Costs and			offs			End of
			Period			Expenses						Period
	Allowance for doubtful accounts:
	Year ended December 31, 2011		$	43		$	(16	)	$	(7	)	$	20
	Year ended December 31, 2012		$	20		$	(18	)	$	—		$	2
	Year ended December 31, 2013		$	2		$	(5	)	$	3		$	—
	As of December 31, 2013, Comcast (78%) and the combined Office Depot and OfficeMax organization (12%) accounted for 10% or more of our total accounts receivable.  As of December 31, 2012, Comcast (52%) and OfficeMax (10%) accounted for 10% or more of our total accounts receivable.  No other customers accounted for 10% or more of our total accounts receivable as of December 31, 2013 and 2012.
Cash, Cash Equivalents and Investments	'
	Cash, Cash Equivalents and Investments
	All liquid instruments with an original maturity at the date of purchase of 90 days or less are classified as cash equivalents. Cash equivalents and short-term investments consist primarily of money market funds, certificates of deposit, commercial paper, corporate and municipal bonds. Our interest income on cash, cash equivalents and investments is recorded monthly and reported as interest income and other in our consolidated statements of operations.
	Our cash equivalents and short-term investments are classified as available-for-sale, and are reported at fair value with unrealized gains/losses included in accumulated other comprehensive income within stockholders’ equity on the consolidated balance sheets and in the consolidated statements of comprehensive income (loss). We view our available-for-sale portfolio as available for use in our current operations, and therefore we present our marketable securities as short-term assets.
	We monitor our investments for impairment on a quarterly basis and determine whether a decline in fair value is other-than-temporary by considering factors such as current economic and market conditions, the credit rating of the security’s issuer, the length of time an investment’s fair value has been below our carrying value, the Company’s intent to sell the security and the Company’s belief that it will not be required to sell the security before the recovery of its amortized cost. If an investment’s decline in fair value is deemed to be other-than-temporary, we reduce its carrying value to its estimated fair value, as determined based on quoted market prices or liquidation values. Declines in value judged to be other-than-temporary, if any, are recorded in operations as incurred. At December 31, 2013, the Company evaluated its unrealized losses on available-for-sale securities and determined them to be temporary. We currently do not intend to sell securities with unrealized losses and we concluded that we will not be required to sell these securities before the recovery of their amortized cost basis.
	At December 31, 2013 and 2012, the fair value of cash, cash equivalents and investments was $72.4 million and $56.3 million, respectively.  The following is a summary of cash, cash equivalents and investments at December 31, 2013 and 2012 (in thousands):
			For the Year Ended December 31, 2013
			Amortized			Gross			Gross			Fair Value
			Cost			Unrealized			Unrealized
						Gains			Losses
	Cash		$	15,660		$	—		$	—		$	15,660
	Money market fund			11,771			—			—			11,771
	Certificates of deposit			4,258			—			(2	)		4,256
	Commercial paper			7,298			—			—			7,298
	Corporate notes and bonds			33,386			8			(22	)		33,372
				72,373			8			(24	)		72,357
	Classified as:
	Cash and cash equivalents			28,390			—			—			28,390
	Short-term investments			43,983			8			(24	)		43,967
				72,373			8			(24	)		72,357
			For the Year Ended December 31, 2012
			Amortized			Gross			Gross			Fair Value
			Cost			Unrealized			Unrealized
						Gains			Losses
	Cash		$	11,116		$	—		$	—		$	11,116
	Money market fund			17,235			—			—			17,235
	Certificates of deposit			1,880			—			(1	)		1,879
	Commercial paper			5,745			1			(1	)		5,745
	Corporate notes and bonds			20,172			7			(6	)		20,173
	U.S. government agency securities			202			—			—			202
			$	56,350		$	8		$	(8	)	$	56,350
	Classified as:
	Cash and cash equivalents		$	30,853		$	—		$	(1	)	$	30,852
	Short-term investments			25,497			8			(7	)		25,498
			$	56,350		$	8		$	(8	)	$	56,350
	The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
			December 31,
			2013			2012
	Due within one year		$	34,916		$	23,885
	Due within two years			9,051			1,613
			$	43,967		$	25,498
	We determined that the gross unrealized losses on our available-for-sale investments as of December 31, 2013 are temporary in nature. The fair value of our available-for-sale securities at December 31, 2013 and 2012 reflects a net unrealized loss of $16,000 and zero, respectively.  There were no net realized gains (losses) on available-for-sale securities in the years ended December 31, 2013 and 2012.  The cost of securities sold is based on the specific identification method.
	The following table sets forth the unrealized losses for the Company’s available-for-sale investments as of December 31, 2013 and 2012 (in thousands):
	As of December 31, 2013		In Loss Position						In Loss Position						Total In Loss Position
			Less Than 12 Months						More Than 12 Months
	Description		Fair Value			Unrealized			Fair Value			Unrealized			Fair Value			Unrealized
						Losses						Losses						Losses
	Certificate of deposits		$	3,776		$	(2	)	$	—		$	—		$	3,776		$	(2	)
	Corporate notes and bonds			14,047			(10	)		8,542			(12	)		22,589			(22	)
	Total		$	17,823		$	(12	)	$	8,542		$	(12	)	$	26,366		$	(24	)
			In Loss Position						In Loss Position						Total In Loss Position
	As of December 31, 2012		Less Than 12 Months						More Than 12 Months
	Description		Fair Value			Unrealized			Fair Value			Unrealized			Fair Value			Unrealized
						Losses						Losses						Losses
	Certificate of deposits		$	1,159		$	(1	)	$	—		$	—		$	1,159		$	(1	)
	Commercial paper			3,498			(1	)		—			—			3,498			(1	)
	Corporate notes and bonds			12,045			(4	)		1,613			(2	)		13,658			(6	)
	Total		$	16,702		$	(6	)	$	1,613		$	(2	)	$	18,315		$	(8	)
Property and Equipment	'
	Property and Equipment
	Property and equipment are stated at cost, less accumulated depreciation which is determined using the straight-line method over the estimated useful lives of two years for computer equipment and software, three years for furniture and fixtures, and the shorter of the estimated useful lives or the lease term for leasehold improvements. Repairs and maintenance costs are expensed as they are incurred.
Goodwill	'
	Goodwill
	We test goodwill for impairment annually on September 30 and whenever events or changes in circumstances indicate that the carrying value of the asset may not be recoverable in accordance with Accounting Standards Codification (“ASC”) 350, Intangibles - Goodwill and Other. Consistent with our assessment that we have only one reporting segment, we test goodwill for impairment at the entity level. We test goodwill using the two-step process required by ASC 350. In the first step, we compare the carrying value of the reporting unit to the fair value based on quoted market prices of our common stock. If the fair value of the reporting unit exceeds the carrying value, goodwill is not considered impaired and no further testing is required. If the carrying value of the reporting unit exceeds the fair value, goodwill is potentially impaired and the second step of the impairment test must be performed. In the second step, we compare the implied fair value of the goodwill, as defined by ASC 350, to the carrying amount to determine the impairment loss, if any.
	We conduct our annual evaluation for impairment of goodwill on September 30.  No goodwill impairment charges have been recorded through December 31, 2013.
Intangible Assets	'
	Intangible Assets
	We record purchased intangible assets at fair value.  Useful life is estimated as the period over which the assets are expected to contribute directly or indirectly to the future cash flows of the Company.  As we do not believe that we can reliably determine a pattern by which the economic benefits of these assets will be consumed, management adopted straight-line amortization in accordance with ASC 350. The original cost is amortized on a straight-line basis over the estimated useful life of each asset.
	We assess the impairment of identifiable intangible assets annually and whenever events or changes in circumstances indicate that the carrying amount may not be recoverable. An impairment loss would be recognized when the sum of the future net cash flows expected to result from the use of the asset and its eventual disposition is less than its carrying amount. If our estimates regarding future cash flows derived from such assets were to change, we may record an impairment charge to the value of these assets.  Such impairment loss would be measured as the difference between the carrying amount of the asset and its fair value.
Revenue Recognition	'
	Revenue Recognition
	For all transactions, we recognize revenue only when all of the following criteria are met:
		·	Persuasive evidence of an arrangement exists;
		·	Delivery has occurred;
		·	Collection is considered probable; and
		·	The fees are fixed or determinable.
	We consider all arrangements with payment terms longer than 90 days not to be fixed or determinable. If the fee is considered not to be fixed or determinable, revenue is recognized as payment becomes due from the customer provided all other revenue recognition criteria have been met.
	Services Revenue
	Services revenue is comprised primarily of fees for technology support services. Our service programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, security and support, and home security and automation system onboarding and support.
	We offer technology services to consumers and small businesses, primarily through our partners (which include communications providers, retailers, technology companies and others) and to a lesser degree directly through our website at www.support.com. We transact with customers via reseller programs, referral programs and direct transactions. In reseller programs, the partner generally executes the financial transactions with the customer and pays a fee to us which we recognize as revenue when the service is delivered. In referral programs, we transact with the customer directly and pay a referral fee to the referring party. Referral fees are generally expensed in the period in which revenues are recognized. In such instances, since we are the primary obligor and bear substantially all risks associated with the transaction, we record the gross amount of revenue. In direct transactions, we sell directly to the customer at the retail price.
	The technology services described above include four types of offerings:
		·	Subscriptions - Customers purchase subscriptions or “service plans” under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods.
		·	Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery.
		·	Service Cards / Gift Cards - Customers purchase a service card or a gift card, which entitles the cardholder to redeem a certain service at a time of their choosing. For these sales, revenue is deferred until the card has been redeemed and the service has been provided.
		·	Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology specialists. These services programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred.
	In certain cases, we are paid for services that are sold but not yet delivered. We initially record such balances as deferred revenue, and recognize revenue when the service has been provided or, on the non-subscription portion of these balances, when the likelihood of the service being redeemed by the customer is remote (“services breakage”). Based on our historical redemption patterns for these relationships, we believe that the likelihood of a service being delivered more than 90 days after sale is remote.  We therefore recognize non-subscription deferred revenue balances older than 90 days as services revenue. For the years ended December 31, 2013, 2012 and 2011, services breakage revenue accounted for approximately 1% of our total revenue.
	Partners are generally invoiced monthly. Fees from customers via referral programs and direct transactions are generally paid with a credit card at the time of sale. Revenue is recognized net of any applicable sales tax.
	Services revenue also includes fees from implementation services of our Nexus Platform, typically covering integration to other customer systems. We generally charge for these services on a time and material basis.
	We generally provide a refund period on services, during which refunds may be granted to customers under certain circumstances, including inability to resolve certain support issues. For our partnerships, the refund period varies by partner, but is generally between 5 and 14 days. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material.
	Software and Other Revenue
	Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and through the sale of these end-user software products via partners as well as the licensing of our Nexus Platform. Our software is sold to customers as a perpetual license or as a fixed period subscription. We act as the primary obligor and generally control fulfillment, pricing, product requirements, and collection risk and therefore we record the gross amount of revenue. We provide a 30-day money back guarantee for the majority of our end-user software products.
	For certain end-user software products, we sell perpetual licenses.  We provide a limited amount of free technical support to customers. Since the cost of providing this free technical support is insignificant and free product enhancements are minimal and infrequent, we do not defer the recognition of revenue associated with sales of these products.
	For certain of our end-user software products (principally SUPERAntiSpyware), we sell licenses for a fixed subscription period.  We provide regular, significant updates over the subscription period and therefore recognize revenue for these products ratably over the subscription period.
	Other revenue consists primarily of revenue generated through partners advertising to our customer base in various forms, including toolbar advertising, email marketing, and free trial offers. We recognize other revenue in the period in which our partners notify us that the revenue has been earned.
	Software and other revenue also includes fees from licensing our Nexus Platform.  In such arrangements, customers receive a right to use our platform in their own technology support organizations. We license the Nexus Platform using a SaaS model under which customers cannot take possession of the technology and pay us on a per-user per-month basis during the term of the arrangement. Revenue from licensing of our Nexus Platform was approximately 7% of software and other revenue for the year ended December 31, 2013.
Research and Development	'
	Research and Development
	Research and development expenditures are charged to operations as they are incurred.
Software Development Costs	'
	Software Development Costs
	Based on our product development process, technological feasibility is established on the completion of a working model.  The Company determined that technological feasibility is reached shortly before the product is ready for general release and therefore development costs incurred have been insignificant. Accordingly, we have charged all such costs to research and development expense in the period in which they were incurred in the consolidated statements of operations.
Purchased Technology for Internal Use	'
	Purchased Technology for Internal Use
	We capitalize costs related to software that we license and incorporate into our product and service offerings or develop for internal use.
	In July 2009, we acquired purchased technology for $350,000 and recorded amortization expense related to this technology of $62,000, $81,000, and $83,000 in 2013, 2012, and 2011, respectively. We recorded an impairment charge in connection with the development of software for internal use in general and administrative expenses in our consolidated statement of operations of zero and $70,000 during the years ended December 31, 2013 and 2012, respectively.
Advertising Costs	'
	Advertising Costs
	Advertising costs are recorded as sales and marketing expense in the period in which they are incurred.  Advertising expense was $9.2 million, $8.2 million, and $10.8 million for the years ended December 31, 2013, 2012, and 2011, respectively.
Earnings (Loss) Per Share	'
	Earnings (Loss) Per Share
	Basic earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding during the reporting period. Diluted earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding, including the effect of the potential common shares issuable upon exercise of outstanding stock options, vesting of Restricted Stock Units (“RSUs”) and Employee Stock Purchase Plan (“ESPP”) by using the treasury stock method when dilutive. For the years ended December 31, 2012 and 2011, 1.5 million and 2.9 million outstanding options and restricted stock units, respectively, were excluded from the computation of diluted net loss per share since their effect would have been anti-dilutive.  For the years ended December 31, 2013, 2012 and 2011, 1.5 million, 2.9 million, and 2.9 million outstanding weighted average stock options and warrants, respectively, were excluded from the calculation of diluted earnings (loss) per common share because the exercise prices of these stock options were greater than or equal to the average market value of the common stock. These stock options and warrants could be included in the calculation in the future if the average market value of the common stock increases and is greater than the exercise price of these stock options.
	The following table sets forth the computation of basic and diluted net earnings (loss) per share (in thousands, except per share amounts):
			Year Ended December 31,
			2013			2012			2011
	Net income (loss)		$	10,383		$	(5,424	)	$	(18,640	)
	Basic:
	Weighted-average shares of common stock outstanding			51,553			48,798			48,288
	Shares used in computing basic net earnings (loss) per share			51,553			48,798			48,288
	Basic net earnings (loss) per share		$	0.2		$	(0.11	)	$	(0.39	)
	Diluted:
	Weighted-average shares of common stock outstanding			51,553			48,798			48,288
	Add: Common equivalent shares outstanding			2,272			—			—
	Shares used in computing diluted net earnings (loss) per share			53,825			48,798			48,288
	Diluted net earnings (loss) per share		$	0.19		$	(0.11	)	$	(0.39	)
Accumulated Other Comprehensive Loss	'
	Accumulated Other Comprehensive Loss
	The components of accumulated other comprehensive loss relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized gains (losses) on investments. Accumulated currency translation losses were $1.9 million and $1.5 million as of December 31, 2013 and 2012, respectively, and accumulated unrealized gains (losses) on investments were $(16,000) and zero as of December 31, 2013 and 2012, respectively.
	The amounts noted in the consolidated statements of comprehensive loss are shown before taking into account the related income tax impact.  The income tax effect allocated to each component of other comprehensive income for each of the periods presented is not significant.
Stock-Based Compensation	'
	Stock-Based Compensation
	We apply the provisions of ASC 718, Compensation - Stock Compensation, which requires the measurement and recognition of compensation expense for all stock-based payment awards, including grants of stock and options to purchase stock, made to employees and directors based on estimated fair values.
	Determining Fair Value of Share-Based Payments
	Valuation and Attribution Method: Stock-based compensation expense for stock options and ESPP is estimated at the date of grant based on the fair value of awards using the Black-Scholes-Merton option pricing model. Stock-based compensation expense for RSUs is estimated at the date of grant based on the number of shares granted and the quoted price of the Company’s common stock on the grant date. Stock options vest on a graded schedule; however we recognize the expense on a straight-line basis over the requisite service period, which is generally four years for stock options, three years or four years for RSUs and six months for ESPP, net of estimated forfeitures. These limitations require that on any date the compensation cost recognized is at least equal to the portion of the grant-date fair value of the award that is vested at that date. The Company estimates pre-vesting forfeitures at the time of grant by analyzing historical data and revises those estimates in subsequent periods if actual forfeitures differ from those estimates. The total expense recognized over the vesting period will only be for those awards that ultimately vest.
	During the year ended December 31, 2013, RSUs were granted to certain key executives. These RSUs vest upon the satisfaction of a service condition and, for certain grants, a performance condition. The service condition for these awards is satisfied over three years. The performance condition was based on specified annual targets for fiscal year 2013. We recognize share-based compensation expense for the portion of the RSUs that had met the service and performance condition based on the accelerated attribution method (net of estimated forfeitures).
	Risk-free Interest Rate: We base our risk-free interest rate on the yield currently available on U.S. Treasury zero coupon issues for the expected term of the stock options.
	Expected Term: Our expected term represents the period that our stock options are expected to be outstanding and is determined based on historical experience of similar stock options considering the contractual terms of the stock options, vesting schedules and expectations of future employee behavior.
	Expected Volatility: Our expected volatility represents the amount by which the stock price is expected to fluctuate throughout the period that the stock option is outstanding. The expected volatility is based on the historical volatility of the Company’s stock.
	Expected Dividend: We use a dividend yield of zero, as we have never paid cash dividends and do not expect to pay dividends in the future.
	The fair value of our stock-based awards was estimated using the following weighted average assumptions for the years ended December 31, 2013, 2012, and 2011:
			Stock Option Plan									Employee Stock Purchase Plan
			2013			2012			2011			2013			2012			2011
	Risk-free interest rate			0.9	%		0.6	%		1	%		0.1	%		0.1	%		0	%
	Expected term (in years)			3.7			3.7			3.6			0.5			0.5			0.5
	Volatility			57.5	%		57.2	%		59.2	%		48.37	%		62.3	%		75.3	%
	Expected dividend			0	%		0	%		0	%		0	%		0	%		0	%
	Weighted average grant-date fair value		$	2.02		$	1.3		$	1.63		$	1.24		$	1.15		$	0.77
	On December 13, 2012, the Compensation Committee of the Board of Directors extended the term of 700,000 stock options granted to the Company’s Chief Executive Officer and President.  The stock options were granted on April 6, 2006, and were originally scheduled to expire on April 6, 2013.  After the extension, the stock options will expire on April 6, 2016.  The stock options were granted under the Company’s Amended and Restated 1998 Stock Option Plan.  At the time of the extension, the exercise price of the stock options exceeded the current fair market value of the Company’s common shares.  No other terms of the stock options were modified.  As part of the modification of the stock options, the Company recorded incremental stock-based compensation expense of approximately $810,000 in the fourth quarter of 2012.
	We recorded the following stock-based compensation expense for the fiscal years ended December 31, 2013, 2012, and 2011 (in thousands):
			For the Year Ended December 31,
			2013			2012			2011
	Stock-based compensation expense related to grants of:
	Stock options		$	1,642		$	4,276		$	3,725
	ESPP			106			80			44
	RSU			1,733			169			—
			$	3,481		$	4,525		$	3,769
	Stock-based compensation expense recognized in:
	Cost of service		$	332		$	354		$	245
	Cost of software and others			12			26			29
	Research and development			766			1,019			816
	Sales and marketing			412			483			586
	General and administrative			1,959			2,643			2,093
			$	3,481		$	4,525		$	3,769
	Cash proceeds from the issuance of common stock net of repurchase of common stock were $6.9 million, $3.5 million, and $516,000 for the years ended December 31, 2013, 2012, and 2011, respectively. An income tax benefit of $34,000 was realized from stock option exercises during the year ended December 31, 2013. No income tax benefit was realized from stock option exercises during the years ended December 31, 2012 and 2011. In accordance with ASC 718, we present excess tax benefits from the exercise of stock options, if any, as net cash generated in financing activities.
Income Taxes	'
	Income Taxes
	Income taxes are accounted for under the asset and liability method. Under this method, deferred tax assets and liabilities are recognized for the estimated future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases, and operating losses and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates in effect for the year in which those temporary differences are expected to be reversed or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in the consolidated statements of operations in the period that includes the enactment date. A valuation allowance is recorded to reduce the carrying amounts of deferred tax assets, if it is more likely than not, that such assets will not be realized.
Warranties and Indemnifications	'
	Warranties and Indemnifications
	We generally provide a refund period on sales, during which refunds may be granted to customers under certain circumstances, including our inability to resolve certain support issues. For our partnerships, the refund period varies by partner, but is generally between 5 and 14 days. For the majority of our end-user software products, we provide a 30-day money back guarantee. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material to date.
	We generally agree to indemnify our customers against legal claims that our end-user software products infringe certain third party intellectual property rights. As of December 31, 2013, we have not been required to make any payment resulting from infringement claims asserted against our customers and have not recorded any related accruals.
Fair Value Measurements	'
	Fair Value Measurements
	ASC 820, Fair Value Measurements and Disclosures, defines fair value, establishes a framework for measuring fair value under generally accepted accounting principles and enhances disclosures about fair value measurements. Fair value is defined under ASC 820 as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. Valuation techniques used to measure fair value ASC 820 must maximize the use of observable inputs and minimize the use of unobservable inputs. The standard describes a fair value hierarchy based on three levels of inputs, of which the first two are considered observable and the last unobservable, that may be used to measure fair value, which are the following:
		·	Level 1 - Quoted prices in active markets for identical assets or liabilities.
		·	Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
		·	Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
	In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of December 31, 2013 and 2012 (in thousands):
	As of December 31, 2013		Level 1			Level 2			Level 3			Total
	Money market funds		$	11,771		$	—		$	—		$	11,771
	Certificates of deposits			4,256			—			—			4,256
	Commercial paper			—			7,298			—			7,298
	Corporate notes and bonds			—			33,372			—			33,372
	Total		$	16,027		$	40,670		$	—		$	56,697
	As of December 31, 2012		Level 1			Level 2			Level 3			Total
	Money market funds		$	17,235		$	—		$	—		$	17,235
	Certificates of deposits			1,879			—			—			1,879
	Commercial paper			—			5,745			—			5,745
	Corporate notes and bonds			—			20,173			—			20,173
	U.S. government agency securities			—			202			—			202
	Total		$	19,114		$	26,120		$	—		$	45,234
	For short-term investments, measured at fair value using Level 2 inputs, we review trading activity and pricing for these investments as of the measurement date. When sufficient quoted pricing for identical securities is not available, we use market pricing and other observable market inputs for similar securities obtained from various third party data providers.  These inputs either represent quoted prices for similar assets in active markets or have been derived from observable market data. There have been no transfers between Level 1 and Level 2 measurements during the years ended December 31, 2013 and 2012, respectively.
Segment Information	'
	Segment Information
	In accordance with ASC 280, Segment Reporting, the Company reports its operations as a single operating segment. Our Chief Operating Decision Maker (“CODM”), our Chief Executive Officer, manages our operations on a consolidated basis for purposes of allocating resources. When evaluating performance and allocating resources, the CODM reviews financial information presented on a consolidated basis.
	Revenue from customers located outside the United States was less than 1% of total revenue and accounted for approximately $38,000, $309,000, and $366,000 for the years ended December 31, 2013, 2012, and 2011, respectively.
	For the year ended December 31, 2013, Comcast (53%) accounted for 10% or more of our total revenue. Had the Office Depot and OfficeMax merger been effective throughout the year ended December 31, 2013, the combined entity would have accounted for 18% of our total revenue.  For the year ended December 31, 2012, Comcast (35%), Office Depot (12%), OfficeMax (12%) and Staples (10%) accounted for 10% or more of our total revenue.  For the year ended December 31, 2011, Office Depot (23%), Staples (15%) and Comcast (14%) accounted for 10% or more of our total revenue.    There were no other customers that accounted for 10% or more of our total revenue in any of the periods presented.
	Long-lived assets are attributed to the geographic location in which they are located.  We include in long-lived assets all tangible assets.  Long-lived assets regarding geographic areas are as follows (in thousands):
			December 31,
			2013			2012
	United States		$	419		$	552
	India			42			39
	Total		$	461		$	591
Recent Accounting Pronouncements	'
	Recent Accounting Pronouncements
	In July 2013, the FASB issued ASU No. 2013-11, Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This new guidance provides specific financial statement presentation requirements of an unrecognized tax benefit when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward exists. The guidance states that an unrecognized tax benefit in those circumstances should be presented as a reduction to the deferred tax asset. The guidance was adopted and effective during 2013 fiscal year and interim periods during 2013 fiscal year. The adoption of this guidance did not have an impact on the Company's consolidated financial results of operations or financial condition.

Organization_and_Summary_of_Si2

Organization and Summary of Significant Accounting Policies (Tables)	12 Months Ended
	Dec. 31, 2013
Organization and Summary of Significant Accounting Policies [Abstract]	'
Summary of allowance for doubtful accounts	'
	The following table summarizes the allowance for doubtful accounts as of December 31, 2013, 2012, and 2011 (in thousands):
		Balance at			Adjustments to			Write-			Balance at
		Beginning of			Costs and			offs			End of
		Period			Expenses						Period
	Allowance for doubtful accounts:
	Year ended December 31, 2011	$	43		$	(16	)	$	(7	)	$	20
	Year ended December 31, 2012	$	20		$	(18	)	$	—		$	2
	Year ended December 31, 2013	$	2		$	(5	)	$	3		$	—
Summary of cash, cash equivalents and investments	'
	At December 31, 2013 and 2012, the fair value of cash, cash equivalents and investments was $72.4 million and $56.3 million, respectively.  The following is a summary of cash, cash equivalents and investments at December 31, 2013 and 2012 (in thousands):
		For the Year Ended December 31, 2013
		Amortized			Gross			Gross			Fair Value
		Cost			Unrealized			Unrealized
					Gains			Losses
	Cash	$	15,660		$	—		$	—		$	15,660
	Money market fund		11,771			—			—			11,771
	Certificates of deposit		4,258			—			(2	)		4,256
	Commercial paper		7,298			—			—			7,298
	Corporate notes and bonds		33,386			8			(22	)		33,372
			72,373			8			(24	)		72,357
	Classified as:
	Cash and cash equivalents		28,390			—			—			28,390
	Short-term investments		43,983			8			(24	)		43,967
			72,373			8			(24	)		72,357
		For the Year Ended December 31, 2012
		Amortized			Gross			Gross			Fair Value
		Cost			Unrealized			Unrealized
					Gains			Losses
	Cash	$	11,116		$	—		$	—		$	11,116
	Money market fund		17,235			—			—			17,235
	Certificates of deposit		1,880			—			(1	)		1,879
	Commercial paper		5,745			1			(1	)		5,745
	Corporate notes and bonds		20,172			7			(6	)		20,173
	U.S. government agency securities		202			—			—			202
		$	56,350		$	8		$	(8	)	$	56,350
	Classified as:
	Cash and cash equivalents	$	30,853		$	—		$	(1	)	$	30,852
	Short-term investments		25,497			8			(7	)		25,498
		$	56,350		$	8		$	(8	)	$	56,350
Summary of estimated fair value of available-for-sale securities classified by the stated maturity date	'
	The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands):
		December 31,
		2013			2012
	Due within one year	$	34,916		$	23,885
	Due within two years		9,051			1,613
		$	43,967		$	25,498
Summary of unrealized losses on of available-for-sale investments	'
	The following table sets forth the unrealized losses for the Company’s available-for-sale investments as of December 31, 2013 and 2012 (in thousands):
	As of December 31, 2013	In Loss Position						In Loss Position						Total In Loss Position
		Less Than 12 Months						More Than 12 Months
	Description	Fair Value			Unrealized			Fair Value			Unrealized			Fair Value			Unrealized
					Losses						Losses						Losses
	Certificate of deposits	$	3,776		$	(2	)	$	—		$	—		$	3,776		$	(2	)
	Corporate notes and bonds		14,047			(10	)		8,542			(12	)		22,589			(22	)
	Total	$	17,823		$	(12	)	$	8,542		$	(12	)	$	26,366		$	(24	)
		In Loss Position						In Loss Position						Total In Loss Position
	As of December 31, 2012	Less Than 12 Months						More Than 12 Months
	Description	Fair Value			Unrealized			Fair Value			Unrealized			Fair Value			Unrealized
					Losses						Losses						Losses
	Certificate of deposits	$	1,159		$	(1	)	$	—		$	—		$	1,159		$	(1	)
	Commercial paper		3,498			(1	)		—			—			3,498			(1	)
	Corporate notes and bonds		12,045			(4	)		1,613			(2	)		13,658			(6	)
	Total	$	16,702		$	(6	)	$	1,613		$	(2	)	$	18,315		$	(8	)
Computation of basic and diluted net loss per share	'
	The following table sets forth the computation of basic and diluted net earnings (loss) per share (in thousands, except per share amounts):
		Year Ended December 31,
		2013			2012			2011
	Net income (loss)	$	10,383		$	(5,424	)	$	(18,640	)
	Basic:
	Weighted-average shares of common stock outstanding		51,553			48,798			48,288
	Shares used in computing basic net earnings (loss) per share		51,553			48,798			48,288
	Basic net earnings (loss) per share	$	0.2		$	(0.11	)	$	(0.39	)
	Diluted:
	Weighted-average shares of common stock outstanding		51,553			48,798			48,288
	Add: Common equivalent shares outstanding		2,272			—			—
	Shares used in computing diluted net earnings (loss) per share		53,825			48,798			48,288
	Diluted net earnings (loss) per share	$	0.19		$	(0.11	)	$	(0.39	)
Fair value of stock-based awards valuation assumptions	'
	The fair value of our stock-based awards was estimated using the following weighted average assumptions for the years ended December 31, 2013, 2012, and 2011:
		Stock Option Plan									Employee Stock Purchase Plan
		2013			2012			2011			2013			2012			2011
	Risk-free interest rate		0.9	%		0.6	%		1	%		0.1	%		0.1	%		0	%
	Expected term (in years)		3.7			3.7			3.6			0.5			0.5			0.5
	Volatility		57.5	%		57.2	%		59.2	%		48.37	%		62.3	%		75.3	%
	Expected dividend		0	%		0	%		0	%		0	%		0	%		0	%
	Weighted average grant-date fair value	$	2.02		$	1.3		$	1.63		$	1.24		$	1.15		$	0.77
Stock-based compensation expense	'
	We recorded the following stock-based compensation expense for the fiscal years ended December 31, 2013, 2012, and 2011 (in thousands):
		For the Year Ended December 31,
		2013			2012			2011
	Stock-based compensation expense related to grants of:
	Stock options	$	1,642		$	4,276		$	3,725
	ESPP		106			80			44
	RSU		1,733			169			—
		$	3,481		$	4,525		$	3,769
	Stock-based compensation expense recognized in:
	Cost of service	$	332		$	354		$	245
	Cost of software and others		12			26			29
	Research and development		766			1,019			816
	Sales and marketing		412			483			586
	General and administrative		1,959			2,643			2,093
		$	3,481		$	4,525		$	3,769
Fair value assets measured on recurring basis	'
	In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of December 31, 2013 and 2012 (in thousands):
	As of December 31, 2013	Level 1			Level 2			Level 3			Total
	Money market funds	$	11,771		$	—		$	—		$	11,771
	Certificates of deposits		4,256			—			—			4,256
	Commercial paper		—			7,298			—			7,298
	Corporate notes and bonds		—			33,372			—			33,372
	Total	$	16,027		$	40,670		$	—		$	56,697
	As of December 31, 2012	Level 1			Level 2			Level 3			Total
	Money market funds	$	17,235		$	—		$	—		$	17,235
	Certificates of deposits		1,879			—			—			1,879
	Commercial paper		—			5,745			—			5,745
	Corporate notes and bonds		—			20,173			—			20,173
	U.S. government agency securities		—			202			—			202
	Total	$	19,114		$	26,120		$	—		$	45,234
Summary of Long-lived assets by geographical location	'
	Long-lived assets are attributed to the geographic location in which they are located.  We include in long-lived assets all tangible assets.  Long-lived assets regarding geographic areas are as follows (in thousands):
		December 31,
		2013			2012
	United States	$	419		$	552
	India		42			39
	Total	$	461		$	591

Business_Combination_Tables

Business Combination (Tables)	12 Months Ended
	Dec. 31, 2013
Restructuring Cost and Reserve [Line Items]	'
Purchase Price Allocation	'
	The tangible and identifiable intangible assets acquired and liabilities assumed, and resulting goodwill are summarized below.  The financial information presented includes purchase accounting adjustments to the tangible and intangible assets:
		Amount			Amortization
		(in thousands)			Period
	Accounts receivable	$	151
	Prepaid expenses and other current assets		46
	Total current assets		197
	Property and equipment, net		108
	Other assets		28
	Acquired assets		333
	Other accrued liabilities		(106	)
	Short-term deferred revenue		(49	)
	Assumed liabilities		(155	)
	Net assets assumed		178
	Identifiable intangible assets:
	Non-compete		70		36 months
	Customer base		460		60 months
	Goodwill		619
	Total purchase consideration		1,327
	Other current asset		23
	Total cash consideration	$	1,350

Property_and_Equipment_Tables

Property and Equipment (Tables)	12 Months Ended
	Dec. 31, 2013
Property and Equipment [Abstract]	'
Property, Plant and Equipment	'
	Property and equipment are stated at cost, less accumulated depreciation, and consist of the following as of December 31, 2013 and 2012 (in thousands):
		December 31,
		2013			2012
	Computer equipment and software	$	4,565		$	4,380
	Furniture and office equipment		185			189
	Leasehold improvements		355			354
			5,105			4,924
	Accumulated depreciation		(4,644	)		(4,333	)
		$	461		$	591

Intangible_assets_Tables

Intangible assets (Tables)	12 Months Ended
	Dec. 31, 2013
Finite-Lived Intangible Assets [Line Items]	'
Acquired Intangible Assets by Major Class	'
	The following table summarizes the components of intangible assets (in thousands):
		Non-			Partner			Customer			Technology			Tradenames			Indefinite		Total
		compete			Relationships			Base			Rights						Life
																	Intangibles
	As of December 31, 2013
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(477	)		(145	)		(361	)		(2,689	)		(593	)		—		(4,265	)
	Net carrying value	$	116		$	—		$	280		$	2,641		$	167		$	250	$	3,454
	As of December 31, 2012
	Gross carrying value	$	593		$	145		$	641		$	5,330		$	760		$	250	$	7,719
	Accumulated amortization		(426	)		(145	)		(238	)		(1,700	)		(434	)		—		(2,944	)
	Net carrying value	$	167		$	—		$	403		$	3,630		$	326		$	250	$	4,775
Expected Amortization Expense	'
	The estimated future amortization expense of intangible assets, with the exception of the indefinite-life intangible assets as of December 31, 2013 is as follows (in thousands):
	Fiscal Year	Amount
	2014		1,091
	2015		1,069
	2016		1,028
	2017		16
	Total	$	3,204
	Weighted average remaining useful life	3.0 years
Technology [Member]	'
Finite-Lived Intangible Assets [Line Items]	'
Acquired Intangible Assets by Major Class	'
	The following table summarizes the components of purchased technology (in thousands):
		As of December 31,
		2013			2012
	Purchased technology	$	350		$	350
	Accumulated amortization		(350	)		(288	)
	Total purchased technology, net	$	—		$	62

Commitments_and_Contingencies_

Commitments and Contingencies (Tables)	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies [Abstract]	'
Future Minimum Lease Payments	'
	As of December 31, 2013, minimum payments due under all non-cancelable lease agreements were as follows (in thousands):
	Years ending December 31,	Operating Leases
	2014		440
	2015		435
	2016		448
	2017		62
	Total minimum lease and principal payments	$	1,385

Restructuring_Obligations_and_1

Restructuring Obligations and Other Charges (Tables)	12 Months Ended
	Dec. 31, 2013
Restructuring Obligations and Other Charges [Abstract]	'
Restructuring Obligations	'
	The following table summarizes activity associated with the restructuring obligation (see also Note 8) and related expenses incurred for the years ended December 31, 2013 and 2012 (in thousands):
			Severance(1)			Facilities(2) (3)			Total
	Restructuring obligations, December 31, 2011		$	2		$	208		$	210
	Restructuring costs incurred (second quarter of 2012)			172			—			172
	Cash payments			(174	)		(208	)		(382	)
	Restructuring obligations, December 31, 2012		$	—		$	—		$	—
	Restructuring costs incurred (fourth quarter of 2013)			431			—			431
	Cash payments			—			—			—
	Restructuring obligations, December 31, 2013		$	431		$	—		$	431
		-1	Severance costs include those expenses related to severance pay and related employee benefit obligations.
		-2	Facilities costs include obligations under non-cancelable leases for facilities that we will no longer occupy, as well as penalties associated with early terminations of leases and disposal of fixed assets. No sublease income has been included.
		-3	As part of the restructuring costs included in the table above, the Company wrote-off fixed assets related to the facilities that it will no longer occupy. This was a non-cash charge.

Other_Accrued_Liabilities_Tabl

Other Accrued Liabilities (Tables)	12 Months Ended
	Dec. 31, 2013
Other Accrued Liabilities [Abstract]	'
Other Accrued Liabilities	'
	Other accrued liabilities consist of the following (in thousands):
		As of December 31,
		2013		2012
	Accrued expenses	$	2,135	$	2,421
	Customer deposits		481		997
	Restructuring expenses		431		—
	Other accrued liabilities		312		551
	Total other accrued liabilities	$	3,359	$	3,969

Stockholders_Equity_Tables

Stockholders' Equity (Tables)	12 Months Ended
	Dec. 31, 2013
Stockholders' Equity [Abstract]	'
Summary of stock option activity	'
	The following tables represent stock option activity for the years ended December 31, 2013, 2012, and 2011:
		Number of			Weighted		Weighted		Aggregate
		Shares			Average		Average		Intrinsic Value
					Exercise Price		Remaining		(in thousands)
					per Share		Contractual
							Term (in years)
	Outstanding options at December 31, 2010		9,586,364		$	2.83		4.48	$	35,074
	Granted		3,293,550		$	3.69
	Exercised		(190,480	)	$	2.36
	Forfeited		(1,899,844	)	$	3.4
	Outstanding options at December 31, 2011		10,789,590		$	2.99		4.25	$	8
	Granted		875,150		$	3.09
	Exercised		(1,375,431	)	$	2.44
	Forfeited		(759,712	)	$	3.39
	Outstanding options at December 31, 2012		9,529,597		$	3.05		3.63	$	12,595
	Granted		557,750		$	4.74
	Exercised		(4,266,423	)	$	2.52
	Forfeited		(310,264	)	$	3.84
	Expired		(128,269	)	$	5.32
	Outstanding options at December 31, 2013		5,382,391		$	3.55		3.66	$	4,039
	Options vested and expected to vest		5,292,807		$	3.53		3.58	$	4,020
	Exercisable at December 31, 2013		4,141,902		$	3.32		2.7	$	3,624
Summary of activities for unvested stock options	'
	The following table summarizes the activities for unvested stock options for the year ended December 31, 2013:
		Number of			Weighted
		Shares			Average
					Grant-Date
					Fair Value
					per Share
	Unvested options at December 31, 2012		2,503,245		$	1.51
	Granted		557,750		$	2.02
	Vested		(1,381,973	)	$	1.26
	Forfeited		(438,533	)	$	1.91
	Unvested options at December 31, 2013		1,240,489		$	1.87
Summary of restricted stock units activity	'
	The following table represents RSU activity for the years ended December 31, 2013 and 2012:
		Number of			Weighted
		Shares			Average		Weighted
					Grant-Date		Average		Aggregate
					Fair Value		Remaining		Intrinsic Value
					per Share		Contractual Term (in years)		(in thousands)
	Outstanding RSUs at December 31, 2011		—		$	—
	Awarded		98,363		$	2.82
	Released		—		$	—
	Forfeited		—		$	—
	Outstanding RSUs at December 31, 2012		98,363		$	2.82		0.39	$	410
	Awarded		1,871,832		$	5.02
	Released		(108,363	)	$	2.98
	Forfeited		(202,986	)	$	4.53
	Outstanding RSUs at December 31, 2013		1,658,846		$	5.09		1.57	$	6,287

Income_Taxes_Tables

Income Taxes (Tables)	12 Months Ended
	Dec. 31, 2013
Income Taxes [Abstract]	'
Components of loss before income taxes	'
	The components of our gain (loss) before income taxes are as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	United States	$	10,513		$	(5,975	)	$	(18,455	)
	Foreign		608			630			457
	Total	$	11,121		$	(5,345	)	$	(17,998	)
	Gain (loss) from discontinued operations, before income taxes		-		$	18		$	(90	)
	Gain (loss) from continuing operations, before income taxes	$	11,121		$	(5,327	)	$	(18,088	)
Provision for income taxes from continuing operations	'
	The provision for income taxes from continuing operations consisted of the following (in thousands):
		Year Ended December 31,
	Current:	2013			2012			2011
	Federal	$	0		$	—		$	—
	State		132			54			99
	Foreign		221			94			53
	Total Current	$	353		$	148		$	152
	Deferred
	Federal	$	265		$	265		$	324
	State		24			28			13
	Foreign		130			(234	)		(88	)
	Total provision for income taxes	$	772		$	208		$	401
Reconciliation of Federal statutory income tax rate to effective income tax rate	'
	The reconciliation of the Federal statutory income tax rate to our effective income tax rate is as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Provision at Federal statutory rate	$	3,900		$	(1,865	)	$	(6,330	)
	State taxes		156			82			111
	Permanent differences/other		520			375			416
	Stock-based compensation		1,113			178			568
	Federal valuation allowance (used) provided		(4,917	)		1,438			5,636
	Provision for income taxes	$	772		$	208		$	401
Components of deferred tax assets and liabilities	'
	Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes.   Significant components of our deferred tax assets and liabilities are as follows (in thousands):
		December 31,
		2013			2012
	Deferred Tax Assets
	Fixed assets	$	187		$	279
	Deferred revenue		14			196
	Accruals and reserves		498			303
	Stock options		3,570			5,475
	Net operating loss carryforwards		43,562			47,713
	Federal and state credits		3,169			3,099
	Foreign credits		197			320
	Intangible assets		986			701
	Gross deferred tax assets		52,183			58,086
	Valuation allowance		(51,726	)		(57,455	)
	Total deferred tax assets		457			631
	Deferred Tax Liabilities:
	Intangible assets		(1,016	)		(742	)
	Total deferred tax liability		(1,016	)		(742	)
	Net deferred tax liabilities	$	(559	)	$	(111	)
Reconciliation of beginning and ending unrecognized tax benefits	'
	A reconciliation of the beginning and ending amount of unrecognized tax benefits is as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Balance at beginning of year	$	3,637		$	3,210		$	3,776
	Increase related to prior year tax positions		98			507			—
	Decrease related to prior year tax positions		(1,349	)		—			(494	)
	Increase related to current year tax positions		162			18			55
	Settlements with tax authorities		0			—			—
	Decrease related to lapse of statute of limitations		(46	)		(98	)		(127	)
	Balance at end of year	$	2,502		$	3,637		$	3,210

Quarterly_Financial_Informatio1

Quarterly Financial Information (Unaudited) (Tables)	12 Months Ended
	Dec. 31, 2013
Quarterly Financial Information (Unaudited) [Abstract]	'
Quarterly Financial Information	'
	Selected quarterly financial information for 2013 and 2012 is as follows:
		Fiscal Year 2013 Quarter Ended
		Mar. 31,			Jun. 30,			Sept. 30,			Dec. 31,
		2013			2013			2013			2013
		(in thousands, except per share data)
	Statements of Operations Data:
	Revenue:
	Services	$	16,446		$	16,128		$	19,305		$	21,973
	Software and other		3,756			3,997			4,054			2,504
	Total revenue		20,202			20,125			23,359			24,477
	Cost of revenue:
	Cost of services		9,310			8,838			11,046			14,014
	Cost of software and other		307			271			294			300
	Total cost of revenue		9,617			9,109			11,340			14,314
	Gross profit		10,585			11,016			12,019			10,163
	Operating expenses:
	Research and development		1,588			1,281			1,456			1,410
	Sales and marketing		3,936			4,376			4,120			2,167
	General and administrative		2,763			2,353			3,077			3,183
	Amortization of intangible assets and other		335			335			335			316
	Total operating expenses		8,622			8,345			8,988			7,076
	Income from operations		1,963			2,671			3,031			3,087
	Interest income and other, net		73			107			127			62
	Income from continuing operations, before income taxes		2,036			2,778			3,158			3,149
	Income tax provision		149			176			121			326
	Income from continuing operations, after income taxes		1,887			2,602			3,037			2,823
	Income (loss) from discontinued operations, after income taxes		(5	)		(6	)		(5	)		50
	Net income	$	1,882		$	2,596		$	3,032		$	2,873
	Basic earnings per share:
	Income from continuing operations, after income taxes	$	0.04		$	0.05		$	0.06		$	0.05
	Income (loss) from discontinued operations, after income taxes		(0.00	)		(0.00	)		(0.00	)		0
	Basic net earnings per share	$	0.04		$	0.05		$	0.06		$	0.05
	Diluted earnings per share:
	Income from continuing operations, after income taxes	$	0.04		$	0.05		$	0.06		$	0.05
	Income (loss) from discontinued operations, after income taxes		(0.00	)		(0.00	)		(0.00	)		0
	Diluted net earnings per share	$	0.04		$	0.05		$	0.06		$	0.05
		Fiscal Year 2012 Quarter Ended
		Mar. 31,			Jun. 30,			Sept. 30,			Dec. 31,
		2012			2012			2012			2012
		(in thousands, except per share data)
	Statements of Operations Data:
	Revenue:
	Services	$	13,765		$	13,744		$	14,769		$	15,344
	Software and other		3,823			3,569			3,407			3,533
	Total revenue		17,588			17,313			18,176			18,877
	Cost of revenue:
	Cost of services		10,291			9,591			8,815			8,648
	Cost of software and other		470			361			312			278
	Total cost of revenue		10,761			9,952			9,127			8,926
	Gross profit		6,827			7,361			9,049			9,951
	Operating expenses:
	Research and development		1,770			1,708			1,643			1,652
	Sales and marketing		6,130			4,989			3,789			3,377
	General and administrative		2,914			2,850			2,897			3,572
	Amortization of intangible assets and other		367			391			397			368
	Total operating expenses		11,181			9,938			8,726			8,969
	Income (loss) from operations		(4,354	)		(2,577	)		323			982
	Interest income and other, net		75			59			93			71
	Income (loss) from continuing operations, before income taxes		(4,279	)		(2,518	)		416			1,053
	Income tax provision (benefit)		118			116			118			(145	)
	Income (loss) from continuing operations, after income taxes		(4,397	)		(2,634	)		298			1,198
	Income (loss) from discontinued operations, after income taxes		24			(7	)		(7	)		101
	Net income (loss)	$	(4,373	)	$	(2,641	)	$	291		$	1,299
Basic and diluted earnings (loss) per share:
Income (loss) from continuing operations, after income taxes	$	(0.09	)	$	(0.05	)	$	0.01		$	0.02
Income (loss) from discontinued operations, after income taxes		0			(0.00	)		(0.00	)		0
Basic net earnings (loss) per share		(0.09	)		(0.05	)		0.01			0.03
Diluted net earnings (loss) per share	$	(0.09	)	$	(0.05	)	$	0.01		$	0.02

Organization_and_Summary_of_Si3

Organization and Summary of Significant Accounting Policies Trade Accounts Receivable and Allowance for Doubtful Accounts (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Allowance for doubtful accounts [Roll Forward]	'	'	'
Balance at beginning of period	$2	$20	$43
Adjustments to costs and expenses-offs	-5	-18	-16
Write-offs	3	0	-7
Balance at end of period	$0	$2	$20
Accounts Receivable [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Customer concentration risk (in hundredths)	10.00%	10.00%	'
Minimum threshold for reporting concentration risk (in hundredths)	10.00%	10.00%	'
Accounts Receivable [Member] | Comcast [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Customer concentration risk (in hundredths)	78.00%	52.00%	'
Accounts Receivable [Member] | Office Depot [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Customer concentration risk (in hundredths)	'	10.00%	'
Accounts Receivable [Member] | Office Depot and OfficeMax [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Customer concentration risk (in hundredths)	12.00%	'	'

Organization_and_Summary_of_Si4

Organization and Summary of Significant Accounting Policies Cash, Cash Equivalents and Investments (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	$72,373,000	$56,350,000
Gross unrealized gains	8,000	8,000
Gross unrealized losses	-24,000	-8,000
Fair value disclosure	72,357,000	56,350,000
Net unrealized loss on available for sale securities	16,000	0
Net realized gains related to available-for-sale securities	0	0
Cash [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	15,660,000	11,116,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Fair value disclosure	15,660,000	11,116,000
Money Market Fund [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	11,771,000	17,235,000
Gross unrealized gains	0	0
Gross unrealized losses	0	0
Fair value disclosure	11,771,000	17,235,000
Certificates of Deposit [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	4,258,000	1,880,000
Gross unrealized gains	0	0
Gross unrealized losses	-2,000	-1,000
Fair value disclosure	4,256,000	1,879,000
Commercial Paper [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	7,298,000	5,745,000
Gross unrealized gains	0	1,000
Gross unrealized losses	0	-1,000
Fair value disclosure	7,298,000	5,745,000
Corporate Notes and Bonds [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	33,386,000	20,172,000
Gross unrealized gains	8,000	7,000
Gross unrealized losses	-22,000	-6,000
Fair value disclosure	33,372,000	20,173,000
US government agencies securities [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	'	202,000
Gross unrealized gains	'	0
Gross unrealized losses	'	0
Fair value disclosure	'	202,000
Cash and Cash Equivalents [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	28,390,000	30,853,000
Gross unrealized gains	0	0
Gross unrealized losses	0	-1,000
Fair value disclosure	28,390,000	30,852,000
Short-Term Investments [Member]	'	'
Cash and Cash Equivalents [Line Items]	'	'
Amortized cost	43,983,000	25,497,000
Gross unrealized gains	8,000	8,000
Gross unrealized losses	-24,000	-7,000
Fair value disclosure	$43,967,000	$25,498,000

Organization_and_Summary_of_Si5

Organization and Summary of Significant Accounting Policies, Unrealized Loss Position (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value [Abstract]	'	'
In Loss Position, Less than Twelve Months, Fair Value	$17,823	$16,702
In Loss Position, Twelve Months or Longer, Fair Value	8,542	1,613
In Loss Position, Fair Value, Total	26,366	18,315
Available-for-sale Securities, Continuous Unrealized Loss Position, Unrealized Losses [Abstract]	'	'
In Loss Position, Less than 12 Months, Unrealized Losses	-12	-6
In Loss Position, 12 Months or Longer, Unrealized Losses	-12	-2
Total In Loss Position, Unrealized Losses	-24	-8
Certificates of Deposit [Member]	'	'
Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value [Abstract]	'	'
In Loss Position, Less than Twelve Months, Fair Value	3,776	1,159
In Loss Position, Twelve Months or Longer, Fair Value	0	0
In Loss Position, Fair Value, Total	3,776	1,159
Available-for-sale Securities, Continuous Unrealized Loss Position, Unrealized Losses [Abstract]	'	'
In Loss Position, Less than 12 Months, Unrealized Losses	-2	-1
In Loss Position, 12 Months or Longer, Unrealized Losses	0	0
Total In Loss Position, Unrealized Losses	-2	-1
Commercial Paper [Member]	'	'
Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value [Abstract]	'	'
In Loss Position, Less than Twelve Months, Fair Value	'	3,498
In Loss Position, Twelve Months or Longer, Fair Value	'	0
In Loss Position, Fair Value, Total	'	3,498
Available-for-sale Securities, Continuous Unrealized Loss Position, Unrealized Losses [Abstract]	'	'
In Loss Position, Less than 12 Months, Unrealized Losses	'	-1
In Loss Position, 12 Months or Longer, Unrealized Losses	'	0
Total In Loss Position, Unrealized Losses	'	-1
Corporate Notes and Bonds [Member]	'	'
Available-for-sale Securities, Continuous Unrealized Loss Position, Fair Value [Abstract]	'	'
In Loss Position, Less than Twelve Months, Fair Value	14,047	12,045
In Loss Position, Twelve Months or Longer, Fair Value	8,542	1,613
In Loss Position, Fair Value, Total	22,589	13,658
Available-for-sale Securities, Continuous Unrealized Loss Position, Unrealized Losses [Abstract]	'	'
In Loss Position, Less than 12 Months, Unrealized Losses	-10	-4
In Loss Position, 12 Months or Longer, Unrealized Losses	-12	-2
Total In Loss Position, Unrealized Losses	($22)	($6)

Organization_and_Summary_of_Si6

Organization and Summary of Significant Accounting Policies, Investment Maturity (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Available-for-sale Securities, Debt Maturities, Fair Value, Fiscal Year Maturity [Abstract]	'	'
Due within one year	$34,916	$23,885
Due within two years	9,051	1,613
Total fair value	$43,967	$25,498

Organization_and_Summary_of_Si7

Organization and Summary of Significant Accounting Policies, PPE (Details)	12 Months Ended
	Dec. 31, 2013
Computer Equipment and Software [Member]	'
Property and Equipment [Line Items]	'
Property and equipment, estimated useful life	'2 years
Furniture and Fixtures [Member]	'
Property and Equipment [Line Items]	'
Property and equipment, estimated useful life	'3 years
Leasehold Improvements [Member]	'
Property and Equipment [Line Items]	'
Property and equipment, estimated useful life	'Shorter of the estimated useful lives or the lease term for leasehold improvements.

Organization_and_Summary_of_Si8

Organization and Summary of Significant Accounting Policies, Revenue Recognition (Details)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Revenue by Type [Line Items]	'	'	'
Payment terms, Maximum	'90 days	'	'
Services breakage revenue (in hundredths)	1.00%	1.00%	1.00%
SAAS Revenue as a percentage of software and other revenue (in hundredths)	7.00%	'	'
Channel Sales [Member] | Minimum [Member]	'	'	'
Revenue by Type [Line Items]	'	'	'
Refund period	'5 days	'	'
Channel Sales [Member] | Maximum [Member]	'	'	'
Revenue by Type [Line Items]	'	'	'
Refund period	'14 days	'	'
Referral Fees and Direct Transactions [Member]	'	'	'
Revenue by Type [Line Items]	'	'	'
Refund period	'5 days	'	'
End User Software Products [Member]	'	'	'
Revenue by Type [Line Items]	'	'	'
Refund period	'30 days	'	'

Organization_and_Summary_of_Si9

Organization and Summary of Significant Accounting Policies, Advertising Expense (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Advertising Expense [Abstract]	'	'	'
Advertising Expense	$9.20	$8.20	$10.80

Recovered_Sheet1

Organization and Summary of Significant Accounting Policies, Intangible Assets (Details) (USD $)

3 Months Ended

12 Months Ended

12 Months Ended

Dec. 31, 2013

Sep. 30, 2013

Jun. 30, 2013

Mar. 31, 2013

Dec. 31, 2012

Sep. 30, 2012

Jun. 30, 2012

Mar. 31, 2012

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2009

Dec. 31, 2013

Dec. 31, 2012

Purchased Technology [Member]

Purchased Technology [Member]

Purchased Technology [Member]

Purchased Technology [Member]

Developed Computer Software

Developed Computer Software

Acquired Finite-Lived Intangible Assets [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Finite-lived intangible assets

'

'

'

'

'

'

'

'

'

'

'

'

'

'

$350,000

'

'

Amortization of intangible assets

316,000

335,000

335,000

335,000

368,000

397,000

391,000

367,000

1,321,000

1,522,000

866,000

62,000

81,000

83,000

'

'

'

Impairment of software developed for internal use

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

$0

$70,000

Recovered_Sheet2

Organization and Summary of Significant Accounting Policies, Earnings (Loss) per Share (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Earnings (loss) per share [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Net income (loss)	$2,873	$3,032	$2,596	$1,882	$1,299	$291	($2,641)	($4,373)	$10,383	($5,424)	($18,640)
Basic [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Weighted-average shares of common stock outstanding (in shares)	'	'	'	'	'	'	'	'	51,553,000	48,798,000	48,288,000
Shares used in computing basic net earnings (loss) per share (in shares)	'	'	'	'	'	'	'	'	51,553,000	48,798,000	48,288,000
Basic net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.03	$0.01	($0.05)	($0.09)	$0.20	($0.11)	($0.39)
Diluted [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Weighted-average shares of common stock outstanding (in shares)	'	'	'	'	'	'	'	'	51,553,000	48,798,000	48,288,000
Add: Common equivalent shares outstanding (in shares)	'	'	'	'	'	'	'	'	2,272,000	0	0
Shares used in computing diluted net earnings (loss) per share (in shares)	'	'	'	'	'	'	'	'	53,825,000	48,798,000	48,288,000
Diluted net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.02	$0.01	($0.05)	($0.09)	$0.19	($0.11)	($0.39)
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Weighted average stock options excluded from computation of diluted earnings (loss) per share (in shares)	'	'	'	'	'	'	'	'	1,500,000	2,900,000	2,900,000
Options and Restricted Stock Units [Member]	'	'	'	'	'	'	'	'	'	'	'
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Shares excluded from the computation of diluted earnings (loss) per share (in shares)	'	'	'	'	'	'	'	'	1,500,000	2,900,000	'

Recovered_Sheet3

Organization and Summary of Significant Accounting Policies, Accumulated Other Comprehensive Loss (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
Accumulated Other Comprehensive Loss [Abstract]	'	'
Accumulated currency translation loss	$1,900,000	$1,500,000
Accumulated unrealized gains (losses) on investments	($16,000)	$0

Recovered_Sheet4

Organization and Summary of Significant Accounting Policies, Stock-Based Compensation (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	$3,481,000	$4,525,000	$3,769,000
Employee Stock Purchase Plan ("ESPP") [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Risk free interest rate (in hundredths)	0.10%	0.10%	0.00%
Expected term	'0 years 6 months	'0 years 6 months	'0 years 6 months
Volatility (in hundredths)	48.40%	62.30%	75.30%
Expected dividend (in hundredths)	0.00%	0.00%	0.00%
Weighted average grant-date fair value (in dollars per share)	$1.24	$1.15	$0.77
Stock-based compensation expense	106,000	80,000	44,000
Requisite service period	'6 months	'	'
Cost of Services [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	332,000	354,000	245,000
Cost of Software and Others [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	12,000	26,000	29,000
Research and Development [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	766,000	1,019,000	816,000
Sales and Marketing [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	412,000	483,000	586,000
General and Administrative [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	1,959,000	2,643,000	2,093,000
Stock Options [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Risk free interest rate (in hundredths)	0.90%	0.60%	1.00%
Expected term	'3 years 8 months 12 days	'3 years 8 months 12 days	'3 years 7 months 6 days
Volatility (in hundredths)	57.50%	57.20%	59.20%
Expected dividend (in hundredths)	0.00%	0.00%	0.00%
Weighted average grant-date fair value (in dollars per share)	$2.02	$1.30	$1.63
Stock-based compensation expense	1,642,000	4,276,000	3,725,000
Cash received from exercise of stock options	6,900,000	3,500,000	516,000
Tax benefit from stock options exercised	34,000	0	0
Requisite service period	'4 years	'	'
Restricted Stock Units ("RSUs") [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Stock-based compensation expense	$1,733,000	$169,000	$0
Service condition for RSU awards.	'3 years	'	'
Restricted Stock Units ("RSUs") [Member] | Maximum [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Requisite service period	'4 years	'	'
Restricted Stock Units ("RSUs") [Member] | Minimum [Member]	'	'	'
Fair value assumptions for stock awards [Abstract]	'	'	'
Requisite service period	'3 years	'	'

Recovered_Sheet5

Organization and Summary of Significant Accounting Policies, Compensation Additional Information (Details) (USD $)	3 Months Ended
	Dec. 31, 2012
Modification of Stock Expiration Date [Abstract]	'
Shares modified (in shares)	700,000
Incremental stock-based compensation expense	$810,000

Recovered_Sheet6

Organization and Summary of Significant Accounting Policies, Warranties and Indemnifications (Details)	12 Months Ended
	Dec. 31, 2013
Warranties and Indemnifications [Abstract]	'
Refund period for channel partners, minimum	'5 days
Refund period for channel partners, maximum	'14 days
Refund period for referral programs and direct transactions	'5 days
Period of money back guarantee for software products	'30 days

Recovered_Sheet7

Organization and Summary of Significant Accounting Policies, Fair Value Measurements (Details) (Recurring [Member], USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Money market funds	$11,771	$17,235
Certificates of deposits	4,256	1,879
Commercial paper	7,298	5,745
Corporate notes and bonds	33,372	20,173
U.S. government agency securities	0	202
Total	56,697	45,234
Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Money market funds	11,771	17,235
Certificates of deposits	4,256	1,879
Commercial paper	0	0
Corporate notes and bonds	0	0
U.S. government agency securities	0	0
Total	16,027	19,114
Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Money market funds	0	0
Certificates of deposits	0	0
Commercial paper	7,298	5,745
Corporate notes and bonds	33,372	20,173
U.S. government agency securities	0	202
Total	40,670	26,120
Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Money market funds	0	0
Certificates of deposits	0	0
Commercial paper	0	0
Corporate notes and bonds	0	0
U.S. government agency securities	0	0
Total	$0	$0

Recovered_Sheet8

Organization and Summary of Significant Accounting Policies, Segment Information, Revenue by Customer (Details) (USD $)	3 Months Ended								12 Months Ended
	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
									Segment
Organization and Summary of Significant Accounting Policies [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Number of Reportable Segments	'	'	'	'	'	'	'	'	1	'	'
Revenues from External Customers [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Revenue	$24,477,000	$23,359,000	$20,125,000	$20,202,000	$18,877,000	$18,176,000	$17,313,000	$17,588,000	$88,163,000	$71,954,000	$53,839,000
Revenue [Member]	'	'	'	'	'	'	'	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Minimum threshold for reporting concentration risk (in hundredths)	'	'	'	'	'	'	'	'	10.00%	10.00%	10.00%
Revenue [Member] | Comcast [Member]	'	'	'	'	'	'	'	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Customer concentration risk (in hundredths)	'	'	'	'	'	'	'	'	53.00%	35.00%	14.00%
Revenue [Member] | Office Depot [Member]	'	'	'	'	'	'	'	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Customer concentration risk (in hundredths)	'	'	'	'	'	'	'	'	'	12.00%	23.00%
Revenue [Member] | OfficeMax [Member]	'	'	'	'	'	'	'	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Customer concentration risk (in hundredths)	'	'	'	'	'	'	'	'	'	12.00%	'
Revenue [Member] | Staples [Member]	'	'	'	'	'	'	'	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Customer concentration risk (in hundredths)	'	'	'	'	'	'	'	'	'	10.00%	15.00%
Revenue [Member] | Office Depot and OfficeMax [Member]	'	'	'	'	'	'	'	'	'	'	'
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Customer concentration risk (in hundredths)	'	'	'	'	'	'	'	'	18.00%	'	'
Customers Outside United States [Member]	'	'	'	'	'	'	'	'	'	'	'
Revenues from External Customers [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Maximum revenue (in hundredths)	'	'	'	'	'	'	'	'	1.00%	'	'
Revenue	'	'	'	'	'	'	'	'	$38,000	$309,000	$366,000

Recovered_Sheet9

Organization and Summary of Significant Accounting Policies, Long-Lived Assets by Geographic Location (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Long-Lived Assets [Line Items]	'	'
Long-Lived Assets	$461	$591
United States [Member]	'	'
Long-Lived Assets [Line Items]	'	'
Long-Lived Assets	419	552
India [Member]	'	'
Long-Lived Assets [Line Items]	'	'
Long-Lived Assets	$42	$39

Warrants_Details

Warrants (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Revenue, Major Customer [Line Items]	'	'	'
Warrant-related charges	$777,000	$0	$0
Comcast [Member]	'	'	'
Revenue, Major Customer [Line Items]	'	'	'
Warrants issuable, maximum (in shares)	975,000	'	'
Warrants exercise price (in dollars per share)	$4.95	'	'
Investment warrants expiration period from issuance date	'3 years	'	'
Comcast [Member] | First Tranche and Second Tranche [Member]	'	'	'
Revenue, Major Customer [Line Items]	'	'	'
Warrants issued (in shares)	490,000	'	'
Warrant-related charges	$777,000	'	'
Fair value assumptions for warrants issued [Abstract]	'	'	'
Risk free interest rate (in hundredths)	0.74%	'	'
Expected term	'3 years	'	'
Volatility (in hundredths)	59.12%	'	'
Expected dividend (in hundredths)	0.00%	'	'

Business_Combination_Details

Business Combination (Details) (RightHandIT Corporation [Member], USD $)	0 Months Ended	6 Months Ended
	Jan. 13, 2012	Jun. 30, 2012	Dec. 31, 2012
	Milestone
Business Acquisition, Purchase Price Allocation [Abstract]	'	'	'
Accounts receivable	$151,000	'	'
Prepaid expenses and other current assets	46,000	'	'
Total current assets	197,000	'	'
Property and equipment, net	108,000	'	'
Other assets	28,000	'	'
Acquired assets	333,000	'	'
Other accrued liabilities	-106,000	'	'
Short-term deferred revenue	-49,000	'	'
Assumed liabilities	-155,000	'	'
Net assets assumed	178,000	'	'
Identifiable intangible assets [Abstract]	'	'	'
Goodwill	619,000	'	'
Total purchase consideration	1,327,000	'	'
Other current asset	23,000	'	'
Total cash consideration	1,350,000	'	'
Portion of purchase price held as an escrow deposit	300,000	'	'
Number of milestone criteria to be met	2	'	'
Probability weighted milestone based earn out, fair value disclosure	277,000	'	'
Amortization of intangible assets and other related to milestone-based earn-out	23,000	'	'
Remaining value of other current asset following periodic reevaluation	'	'	0
Transaction costs	'	33,000	'
Non-compete [Member]	'	'	'
Identifiable intangible assets [Abstract]	'	'	'
Identifiable intangible assets	70,000	'	'
Amortization period	'36 months	'	'
Customer base [Member]	'	'	'
Identifiable intangible assets [Abstract]	'	'	'
Identifiable intangible assets	$460,000	'	'
Amortization period	'60 months	'	'

Property_and_Equipment_Details

Property and Equipment (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Property and Equipment, Net, by Type [Abstract]	'	'	'
Property and equipment, gross	$5,105	$4,924	'
Accumulated depreciation	-4,644	-4,333	'
Property and equipment, net	461	591	'
Depreciation	351	503	438
Computer Equipment and Software [Member]	'	'	'
Property and Equipment, Net, by Type [Abstract]	'	'	'
Property and equipment, gross	4,565	4,380	'
Furniture and Office Equipment [Member]	'	'	'
Property and Equipment, Net, by Type [Abstract]	'	'	'
Property and equipment, gross	185	189	'
Leasehold Improvements [Member]	'	'	'
Property and Equipment, Net, by Type [Abstract]	'	'	'
Property and equipment, gross	$355	$354	'

Intangible_assets_Details

Intangible assets (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Intangible assets [Abstract]	'	'
Gross carrying value	$250	$250
Indefinite-Lived Net Intangible Assets (Excluding Goodwill)	250	250
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	7,719	7,719
Accumulated amortization	-4,265	-2,944
Net carrying value	3,454	4,775
Noncompete Agreements [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	593	593
Accumulated amortization	-477	-426
Net carrying value	116	167
Partner Relationships [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	145	145
Accumulated amortization	-145	-145
Net carrying value	0	0
Customer Base [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	641	641
Accumulated amortization	-361	-238
Net carrying value	280	403
Technology Rights [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	5,330	5,330
Accumulated amortization	-2,689	-1,700
Net carrying value	2,641	3,630
Tradenames [Member]	'	'
Finite-Lived Intangible Assets, Net [Abstract]	'	'
Gross carrying value	760	760
Accumulated amortization	-593	-434
Net carrying value	$167	$326

Intangible_assets_Additional_I

Intangible assets, Additional Information (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Finite-Lived Intangible Assets [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Gross carrying value	$7,719	'	'	'	$7,719	'	'	'	$7,719	$7,719	'
Accumulated amortization	-4,265	'	'	'	-2,944	'	'	'	-4,265	-2,944	'
Net carrying value	3,454	'	'	'	4,775	'	'	'	3,454	4,775	'
Amortization of intangible assets and other	316	335	335	335	368	397	391	367	1,321	1,522	866
Purchased Technology [Member]	'	'	'	'	'	'	'	'	'	'	'
Finite-Lived Intangible Assets [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Gross carrying value	350	'	'	'	350	'	'	'	350	350	'
Accumulated amortization	-350	'	'	'	-288	'	'	'	-350	-288	'
Net carrying value	0	'	'	'	62	'	'	'	0	62	'
Amortization of intangible assets and other	'	'	'	'	'	'	'	'	$62	$81	$83

Intangible_assets_Maturity_Sch

Intangible assets, Maturity Schedule (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013
Finite-Lived Intangible Assets, Amortization Expense, Maturity Schedule [Abstract]	'
2014	$1,091
2015	1,069
2016	1,028
2017	16
Total	$3,204
Weighted average remaining useful life	'3 years

Commitments_and_Contingencies_1

Commitments and Contingencies, Operating Lease (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]	'	'	'
2014	$440,000	'	'
2015	435,000	'	'
2016	448,000	'	'
2017	62,000	'	'
Total minimum lease and principal payments	1,385,000	'	'
Rent Expense	$602,000	$681,000	$621,000
Headquarters Office lease [Member]	'	'	'
Operating Leases, Future Minimum Payments Due, Fiscal Year Maturity [Abstract]	'	'	'
Area of Land	21,620	'	'
Lease Expiration Date	18-Feb-17	'	'

Commitments_and_Contingencies_2

Commitments and Contingencies, Loss Contingency (Details) (Pending Litigation [Member], USD $)	12 Months Ended
	Dec. 31, 2013
Pending Litigation [Member]	'
Loss Contingencies [Line Items]	'
Interest income and other, net	$57,000

Restructuring_Obligations_and_2

Restructuring Obligations and Other Charges, Restructuring Charge (Details) (USD $)

3 Months Ended

Jun. 30, 2012

Sep. 30, 2011

Mar. 31, 2011

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Jun. 30, 2012

Sep. 30, 2011

Dec. 31, 2013

Sep. 30, 2011

Mar. 31, 2011

Dec. 31, 2013

Dec. 31, 2013

Jun. 30, 2012

Sep. 30, 2011

Employee

Employee

Employee

Agent Workforce [Member]

Corporate Workforce [Member]

Sales and Marketing Expense [Member]

Sales and Marketing Expense [Member]

Sales and Marketing Expense [Member]

Cost of Services [Member]

Cost of Services [Member]

Cost of Services [Member]

Research and Development [Member]

General and Administrative Expense [Member]

General and Administrative Expense [Member]

General and Administrative Expense [Member]

Employee

Employee

Restructuring Cost and Reserve [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Reduction in number of employees

190

8

21

210

15

'

'

'

'

'

'

'

'

'

'

Percentage of reduction in employees (in hundredths)

15.00%

1.00%

4.00%

'

'

'

'

'

'

'

'

'

'

'

'

Total restructuring charge

$172,000

$368,000

$37,000

'

'

$45,000

$142,000

$310,000

$317,000

$55,000

$37,000

$11,000

$58,000

$30,000

$3,000

Restructuring_Obligations_and_3

Restructuring Obligations and Other Charges, Restructuring Obligations (Details) (USD $)	3 Months Ended				12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013		Jun. 30, 2012		Dec. 31, 2013		Dec. 31, 2012
Restructuring Reserve [Roll Forward]	'		'		'		'
Restructuring obligations, Beginning of period	'		'		$0		$210
Restructuring costs incurred	431		172		'		'
Cash payments	'		'		0		-382
Restructuring obligations, end of period	431		'		431		0
Severance [Member]	'		'		'		'
Restructuring Reserve [Roll Forward]	'		'		'		'
Restructuring obligations, Beginning of period	'		'		0	[1]	2	[1]
Restructuring costs incurred	431	[1]	172	[1]	'		'
Cash payments	'		'		0	[1]	-174	[1]
Restructuring obligations, end of period	431	[1]	'		431	[1]	0	[1]
Facilities [Member]	'		'		'		'
Restructuring Reserve [Roll Forward]	'		'		'		'
Restructuring obligations, Beginning of period	'		'		0	[2],[3]	208	[2],[3]
Restructuring costs incurred	0	[2],[3]	0	[2],[3]	'		'
Cash payments	'		'		0	[2],[3]	-208	[2],[3]
Restructuring obligations, end of period	$0	[2],[3]	'		$0	[2],[3]	$0	[2],[3]
[1]	Severance costs include those expenses related to severance pay and related employee benefit obligations.
[2]	As part of the restructuring costs included in the table above, the Company wrote-off fixed assets related to the facilities that it will no longer occupy. This was a non-cash charge.
[3]	Facilities costs include obligations under non-cancelable leases for facilities that we will no longer occupy, as well as penalties associated with early terminations of leases and disposal of fixed assets. No sublease income has been included.

Other_Accrued_Liabilities_Deta

Other Accrued Liabilities (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other Accrued Liabilities [Abstract]	'	'
Accrued expenses	$2,135	$2,421
Customer deposits	481	997
Restructuring expenses	431	0
Other accrued liabilities	312	551
Total other accrued liabilities	$3,359	$3,969

Stockholders_Equity_Stock_Plan

Stockholders' Equity, Stock Plan (Details)	12 Months Ended				12 Months Ended
	Dec. 31, 2009	Feb. 28, 2010	Dec. 31, 2013	Feb. 28, 2010	Dec. 31, 2013
	Omnibus Equity Incentive Plan 2000 [Member]	Omnibus Equity Incentive Plan 2000 [Member]	Equity Performance Incentive Plan 2010 [Member]	Equity Performance Incentive Plan 2010 [Member]	Equity Performance Incentive Plan 2010 [Member]
					Stock Options [Member]
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]	'	'	'	'	'
Shares authorized (in shares)	4,000,000	0	'	5,000,000	'
Maximum number of additional shares authorized each year (in shares)	2,000,000	'	'	'	'
Additional shares authorized per year, maximum (in hundredths)	5.00%	'	'	'	'
Term of incentive plan	'	'	'	'	'10 years
Shares available for grant (in shares)	'	'	2,200,000	'	'

Stockholders_Equity_Stock_Opti

Stockholders' Equity, Stock Option (Details) (Equity Performance Incentive Plan 2010 [Member], USD $)	12 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Stock Options [Member]	'	'	'	'
Stock option activity [Roll Forward]	'	'	'	'
Outstanding options, beginning balance (in shares)	9,529,597	10,789,590	9,586,364	'
Granted (in shares)	557,750	875,150	3,293,550	'
Exercised (in shares)	-4,266,423	-1,375,431	-190,480	'
Forfeited (in shares)	-310,264	-759,712	-1,899,844	'
Expired (in shares)	-128,269	'	'	'
Outstanding options, ending balance (in shares)	5,382,391	9,529,597	10,789,590	9,586,364
Options vested and expected to vest (in shares)	5,292,807	'	'	'
Exercisable options (in shares)	4,141,902	'	'	'
Options Outstanding, Weighted Average Exercise Price [Roll Forward]	'	'	'	'
Options outstanding, weighted average exercise price, beginning balance (in dollars per share)	$3.05	$2.99	$2.83	'
Granted, weighted average exercise price (in dollars per share)	$4.74	$3.09	$3.69	'
Exercised, weighted average exercise price (in dollars per share)	$2.52	$2.44	$2.36	'
Forfeited, weighted average exercise price (in dollars per share)	$3.84	$3.39	$3.40	'
Expired, weighted average exercise price (in dollars per share)	$5.32	'	'	'
Options outstanding, weighted average exercise price, ending balance (in dollars per share)	$3.55	$3.05	$2.99	$2.83
Vested and expected to vest, Weighted Average Exercise Price (in dollars per share)	$3.53	'	'	'
Exercisable, weighted average exercise price (in dollars per share)	$3.32	'	'	'
Additional Disclosures [Abstract]	'	'	'	'
Options outstanding, Average Remaining Contractual Term	'3 years 7 months 28 days	'3 years 7 months 17 days	'4 years 3 months	'4 years 5 months 23 days
Vested and expected to vest, Average Remaining Contractual Term	'3 years 6 months 29 days	'	'	'
Options exercisable, Average Remaining Contractual Term	'2 years 8 months 12 days	'	'	'
Options outstanding, Aggregate Intrinsic Value	$4,039	$12,595	$8	$35,074
Vested and expected to vest, Aggregate Intrinsic Value	4,020	'	'	'
Options exercisable, Aggregate Intrinsic Value	$3,624	'	'	'
Non Vested Shares [Member]	'	'	'	'
Stock option activity [Roll Forward]	'	'	'	'
Outstanding options, beginning balance (in shares)	2,503,245	'	'	'
Granted (in shares)	557,750	'	'	'
Vested (in shares)	-1,381,973	'	'	'
Forfeited (in shares)	-438,533	'	'	'
Outstanding options, ending balance (in shares)	1,240,489	'	'	'
Nonvested, Weighted Average Grant Date Fair Value [Roll Forward]	'	'	'	'
Nonvested at beginning of period (in dollars per share)	$1.51	'	'	'
Granted (in dollars per share)	$2.02	'	'	'
Vested (in dollars per share)	$1.26	'	'	'
Forfeited (in dollars per share)	$1.91	'	'	'
Nonvested at end of period (in dollars per share)	$1.87	'	'	'

Stockholders_Equity_Stock_Opti1

Stockholders' Equity, Stock Option 2 (Details) (Stock Options [Member], USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Stock Options [Member]	'	'	'
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]	'	'	'
Options exercised in period, total intrinsic value	$8,900,000	$2,400,000	$608,000
Fair value of options vested	1,700,000	2,800,000	1,100,000
Employee Service Share-based Compensation, Nonvested Awards, Total Compensation Cost Not yet Recognized [Abstract]	'	'	'
Unrecognized compensation cost related to stock options	$1,900,000	'	'
Nonvested awards, unrecognized cost, period for recognition	'2 years 6 months	'	'

Stockholders_Equity_Employee_S

Stockholders' Equity, Employee Stock Purchase Plan (Details)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Employee Stock Purchase Plan [Abstract]	'	'	'
Number of shares reserved for issuance (in shares)	1,000,000	'	'
Term for Employee Stock Purchase Plan	'10 years	'	'
Offering period of Employee Stock Purchase Plan	'6 months	'	'
Minimum percentage of fair market value of the specified conditions used to determine purchase price of ESPP (in hundredths)	85.00%	'	'
Employee Stock Purchase Plan, shares issued (in shares)	79,221	84,082	35,851
Employee Stock Purchase Plan ("ESPP") [Member]	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'
Employee Stock Purchase Plan, available for grant (in shares)	801,000	'	'

Stockholders_Equity_Restricted

Stockholders' Equity, Restricted Stock Units (Details) (USD $)	12 Months Ended		3 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Jun. 30, 2013	Sep. 30, 2013	Mar. 31, 2013	Mar. 31, 2013
	Restricted Stock Units ("RSUs") [Member]	Restricted Stock Units ("RSUs") [Member]	Restricted Stock Units ("RSUs") [Member]	Restricted Stock Units ("RSUs") [Member]	Time-based RSUs [Member]	Performance-based RSUs [Member]
			Non-employee directors [Member]	Corporate Employee [Member]	Key executives [Member]	Key executives [Member]
				Tranche
Restricted stock units, number of shares [Roll Forward]	'	'	'	'	'	'
Outstanding RSUs beginning balance (in shares)	98,363	0	'	'	'	'
Awarded (in shares)	1,871,832	98,363	48,851	725,000	249,750	399,750
Released (in shares)	-108,363	0	'	'	'	'
Forfeited (in shares)	-202,986	0	'	'	'	'
Outstanding RSUs ending Balance (in shares)	1,658,846	98,363	'	'	'	'
Restricted stock units, weighted average fair value [Abstract]	'	'	'	'	'	'
Outstanding RSUs beginning (in dollars per share)	$2.82	$0	'	'	'	'
Awarded (in dollars per share)	$5.02	$2.82	$4.70	'	'	'
Released (in dollars per share)	$2.98	$0	'	'	'	'
Forfeited (in dollars per share)	$4.53	$0	'	'	'	'
Outstanding RSUs ending (in dollars per share)	$5.09	$2.82	'	'	'	'
Weighted Average Remaining Contractual Term, ending	'1 year 6 months 25 days	'0 years 4 months 20 days	'	'	'	'
Aggregate Intrinsic Value, ending	$6,287,000	$410,000	'	'	'	'
Vesting period	'	'	'1 year	'3 years	'3 years	'3 years
Number of Tranches	'	'	'	3	'	'
Employee Service Share-based Compensation, Nonvested Awards, Total Compensation Cost Not yet Recognized [Abstract]	'	'	'	'	'	'
Unrecognized compensation cost related to restricted stock units	$5,900,000	'	'	'	'	'
Nonvested awards, unrecognized cost, period for recognition	'2 years 6 months	'	'	'	'	'

Stockholders_Equity_Stock_Repu

Stockholders' Equity, Stock Repurchase Program (Details)	Dec. 31, 2013	Apr. 27, 2005
Stock Repurchase Program [Abstract]	'	'
Stock repurchase program, number of shares authorized to be repurchased (in shares)	'	2,000,000
Stock repurchase program, remaining number of shares authorized to be repurchased (in shares)	1,807,402	'

Stockholders_Equity_Repurchase

Stockholders' Equity, Repurchase of Shares (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Stockholders' Equity [Abstract]	'	'	'
Common stock acquired (in shares)	1,000,000	'	'
Expiration period of stock options	'7 years	'	'
Percentage of price reduced from closing price of shares reported by NASDAQ (in hundredths)	5.00%	'	'
Number of days taken as base for simple moving average	'30 days	'	'
Formula produced price per share (in dollars per share)	$4.11	'	'
Exercise price of options (in dollars per share)	$2.32	'	'
Payments to purchase treasury stock	$1,800,000	'	'
Price per share of treasury stock acquired (in dollars per share)	$1.79	'	'
Share repurchase amount	$4,114,000	$0	$0

Income_Taxes_Details

Income Taxes (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Components of loss before income taxes [Abstract]	'	'	'
United States	$10,513,000	($5,975,000)	($18,455,000)
Foreign	608,000	630,000	457,000
Total	11,121,000	-5,345,000	-17,998,000
Gain (loss) from discontinued operations, before income taxes	0	18,000	-90,000
Gain (loss) from continuing operations, before income taxes	11,121,000	-5,327,000	-18,088,000
Current [Abstract]	'	'	'
Federal	0	0	0
State	132,000	54,000	99,000
Foreign	221,000	94,000	53,000
Total current	353,000	148,000	152,000
Deferred [Abstract]	'	'	'
Federal	265,000	265,000	324,000
State	24,000	28,000	13,000
Foreign	130,000	-234,000	-88,000
Total provision for income tax	772,000	208,000	401,000
Reconciliation of federal statutory income tax rate to effective income tax rate [Abstract]	'	'	'
Provision at Federal statutory rate	3,900,000	-1,865,000	-6,330,000
State taxes	156,000	82,000	111,000
Permanent differences/other	520,000	375,000	416,000
Stock-based compensation	1,113,000	178,000	568,000
Federal valuation allowance (used) provided	-4,917,000	1,438,000	5,636,000
Total provision for income tax	772,000	208,000	401,000
Deferred tax Assets [Abstract]	'	'	'
Fixed assets	187,000	279,000	'
Deferred revenue	14,000	196,000	'
Accruals and reserves	498,000	303,000	'
Stock Options	3,570,000	5,475,000	'
Net operating loss carryforwards	43,562,000	47,713,000	'
Federal and State tax credits	3,169,000	3,099,000	'
Foreign credits	197,000	320,000	'
Intangible assets	986,000	701,000	'
Gross deferred tax assets	52,183,000	58,086,000	'
Valuation allowance	-51,726,000	-57,455,000	'
Total deferred tax assets	457,000	631,000	'
Deferred tax liabilities [Abstract]	'	'	'
Intangible assets	-1,016,000	-742,000	'
Total deferred tax liabilities	-1,016,000	-742,000	'
Net deferred tax assets (liabilities)	-559,000	-111,000	'
Valuation Allowance [Abstract]	'	'	'
Increase (decrease) in net valuation allowance	-5,700,000	776,000	5,600,000
Valuation allowance on stock option exercises	4,800,000	'	'
Reconciliation of Unrecognized Tax Benefits [Roll Forward]	'	'	'
Balance at beginning of year	3,637,000	3,210,000	3,776,000
Increase related to prior year tax positions	98,000	507,000	0
Decrease related to prior year tax positions	-1,349,000	0	-494,000
Increase related to current year tax positions	162,000	18,000	55,000
Settlements with tax authorities	0	0	0
Decrease related to lapse of statute of limitations	-46,000	-98,000	-127,000
Balance at end of year	2,502,000	3,637,000	3,210,000
Unrecognized tax benefits that would impact effective tax rate	500,000	500,000	'
Cumulative undistributed earnings of foreign subsidiaries	749,000	'	'
Unrecognized Tax Benefits, Income Tax Penalties and Interest Accrued [Abstract]	'	'	'
Income tax penalties and interest accrued	111,000	80,000	91,000
Unrecognized Tax Benefits, Income Tax Penalties and Interest Expense [Abstract]	'	'	'
Income tax penalties and interest expense	56,000	'	'
Recognized tax benefits where significant change is reasonably possible in next 12 months	25,000	'	'
Federal [Member]	'	'	'
Operating Loss Carryforwards [Line Items]	'	'	'
Operating Loss Carryforwards	119,500,000	'	'
Federal [Member] | Research and Development [Member]	'	'	'
Tax Credit Carryforward [Line Items]	'	'	'
Tax credit carryforward	2,800,000	'	'
State [Member]	'	'	'
Operating Loss Carryforwards [Line Items]	'	'	'
Operating Loss Carryforwards	75,900,000	'	'
State [Member] | Research and Development [Member]	'	'	'
Tax Credit Carryforward [Line Items]	'	'	'
Tax credit carryforward	2,400,000	'	'
Federal Stock Options Deductions [Member]	'	'	'
Operating Loss Carryforwards [Line Items]	'	'	'
Operating Loss Carryforwards	$23,000,000	'	'

Quarterly_Financial_Informatio2

Quarterly Financial Information (Unaudited) (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Revenues:	'	'	'	'	'	'	'	'	'	'	'
Services	$21,973	$19,305	$16,128	$16,446	$15,344	$14,769	$13,744	$13,765	$73,852	$57,622	$37,248
Software and other	2,504	4,054	3,997	3,756	3,533	3,407	3,569	3,823	14,311	14,332	16,591
Total revenue	24,477	23,359	20,125	20,202	18,877	18,176	17,313	17,588	88,163	71,954	53,839
Costs of revenue:	'	'	'	'	'	'	'	'	'	'	'
Cost of services	14,014	11,046	8,838	9,310	8,648	8,815	9,591	10,291	43,208	37,343	29,919
Cost of software and other	300	294	271	307	278	312	361	470	1,172	1,421	1,744
Total cost of revenue	14,314	11,340	9,109	9,617	8,926	9,127	9,952	10,761	44,380	38,764	31,663
Gross profit	10,163	12,019	11,016	10,585	9,951	9,049	7,361	6,827	43,783	33,190	22,176
Operating expenses:	'	'	'	'	'	'	'	'	'	'	'
Research and development	1,410	1,456	1,281	1,588	1,652	1,643	1,708	1,770	5,735	6,773	6,057
Sales and marketing	2,167	4,120	4,376	3,936	3,377	3,789	4,989	6,130	14,599	18,285	21,791
General and administrative	3,183	3,077	2,353	2,763	3,572	2,897	2,850	2,914	11,376	12,234	12,005
Amortization of intangible assets	316	335	335	335	368	397	391	367	1,321	1,522	866
Total operating expenses	7,076	8,988	8,345	8,622	8,969	8,726	9,938	11,181	33,031	38,814	40,719
Income (loss) from operations	3,087	3,031	2,671	1,963	982	323	-2,577	-4,354	10,752	-5,624	-18,543
Interest income and other, net	62	127	107	73	71	93	59	75	369	297	455
Income (loss) from continuing operations, before income taxes	3,149	3,158	2,778	2,036	1,053	416	-2,518	-4,279	11,121	-5,327	-18,088
Income tax provision (benefit)	326	121	176	149	-145	118	116	118	772	208	401
Income (loss) from continuing operations, after income taxes	2,823	3,037	2,602	1,887	1,198	298	-2,634	-4,397	10,349	-5,535	-18,489
Income (loss) from discontinued operations, after income taxes	50	-5	-6	-5	101	-7	-7	24	34	111	-151
Net income (loss)	$2,873	$3,032	$2,596	$1,882	$1,299	$291	($2,641)	($4,373)	$10,383	($5,424)	($18,640)
Basic earnings per share:	'	'	'	'	'	'	'	'	'	'	'
Income from continuing operations, after income taxes (in dollars per share)	$0.05	$0.06	$0.05	$0.04	'	'	'	'	$0.20	($0.11)	($0.39)
Income (loss) from discontinued operations, after income taxes (in dollars per share)	$0	$0	$0	$0	'	'	'	'	$0	$0	$0
Basic net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.03	$0.01	($0.05)	($0.09)	$0.20	($0.11)	($0.39)
Diluted earnings per share:	'	'	'	'	'	'	'	'	'	'	'
Income from continuing operations, after income taxes (in dollars per share)	$0.05	$0.06	$0.05	$0.04	'	'	'	'	$0.19	($0.11)	($0.39)
Income (loss) from discontinued operations, after income taxes (in dollars per share)	$0	$0	$0	$0	'	'	'	'	$0	$0	$0
Diluted net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.02	$0.01	($0.05)	($0.09)	$0.19	($0.11)	($0.39)
Basic and diluted earnings (loss) per share:	'	'	'	'	'	'	'	'	'	'	'
Income (loss) from continuing operations, after income taxes (in dollars per share)	'	'	'	'	$0.02	$0.01	($0.05)	($0.09)	'	'	'
Income (loss) from discontinued operations, after income taxes (in dollars per share)	'	'	'	'	$0	$0	$0	$0	'	'	'
Basic net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.03	$0.01	($0.05)	($0.09)	$0.20	($0.11)	($0.39)
Diluted net earnings (loss) per share (in dollars per share)	$0.05	$0.06	$0.05	$0.04	$0.02	$0.01	($0.05)	($0.09)	$0.19	($0.11)	($0.39)

Subsequent_Events_Details

Subsequent Events (Details) (USD $)	12 Months Ended						3 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Mar. 31, 2014	Mar. 31, 2014
				Stock Options [Member]	Stock Options [Member]	Stock Options [Member]	Subsequent Event [Member]	Subsequent Event [Member]
							Stock Options [Member]	President and Chief Executive Officer [Member]
								Stock Options [Member]
Subsequent Event [Line Items]	'	'	'	'	'	'	'	'
Stock-based compensation expense	$3,481,000	$4,525,000	$3,769,000	$1,642,000	$4,276,000	$3,725,000	'	$193,000
Exercise period for vesting portion of stock option grants	'	'	'	'	'	'	'90 days	'