Document and Entity Information
Document and Entity Information - shares | 3 Months Ended | |
Mar. 31, 2017 | Apr. 28, 2017 | |
Document and Entity Information [Abstract] | ||
Entity Registrant Name | Support.com, Inc. | |
Entity Central Index Key | 1,104,855 | |
Current Fiscal Year End Date | --12-31 | |
Entity Well-known Seasoned Issuer | No | |
Entity Voluntary Filers | No | |
Entity Current Reporting Status | Yes | |
Entity Filer Category | Non-accelerated Filer | |
Entity Common Stock, Shares Outstanding | 18,579,659 | |
Document Fiscal Year Focus | 2,017 | |
Document Fiscal Period Focus | Q1 | |
Document Type | 10-Q | |
Amendment Flag | false | |
Document Period End Date | Mar. 31, 2017 |
CONDENSED CONSOLIDATED BALANCE
CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) - USD ($) $ in Thousands | Mar. 31, 2017 | Dec. 31, 2016 |
Current assets: | ||
Cash and cash equivalents | $ 21,823 | $ 16,890 |
Short-term investments | 28,931 | 36,519 |
Accounts receivable, net | 10,224 | 9,567 |
Prepaid expenses and other current assets | 980 | 1,211 |
Total current assets | 61,958 | 64,187 |
Property and equipment, net | 1,552 | 1,706 |
Intangible assets, net | 256 | 266 |
Other assets | 1,073 | 1,070 |
Total assets | 64,839 | 67,229 |
Current liabilities: | ||
Accounts payable | 1,022 | 1,085 |
Accrued compensation | 1,965 | 2,974 |
Other accrued liabilities | 2,118 | 2,496 |
Short-term deferred revenue | 2,876 | 2,759 |
Total current liabilities | 7,981 | 9,314 |
Long-term deferred revenue | 88 | 106 |
Other long-term liabilities | 510 | 501 |
Total liabilities | 8,579 | 9,921 |
Commitments and contingencies (Note 3) | ||
Stockholders' equity: | ||
Common stock; par value $0.0001, 50,000,000 shares authorized; 19,042,852 issued and 18,561,008 outstanding at March 31, 2017; 19,030,024 issued and 18,548,180 outstanding at December 31, 2016 | 2 | 2 |
Additional paid-in capital | 267,490 | 267,400 |
Treasury stock, at cost (481,844 shares at March 31, 2017 and December 31, 2016) | (5,295) | (5,295) |
Accumulated other comprehensive loss | (2,181) | (2,329) |
Accumulated deficit | (203,756) | (202,470) |
Total stockholders' equity | 56,260 | 57,308 |
Total liabilities and stockholders' equity | $ 64,839 | $ 67,229 |
CONDENSED CONSOLIDATED BALANCE3
CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (Parenthetical) - $ / shares | Mar. 31, 2017 | Dec. 31, 2016 |
Stockholders' equity: | ||
Common stock, par value (in dollars per share) | $ 0.0001 | $ 0.0001 |
Common stock, shares authorized (in shares) | 50,000,000 | 50,000,000 |
Common stock, shares issued (in shares) | 19,042,852 | 19,030,024 |
Common stock, shares outstanding (in shares) | 18,561,008 | 18,548,180 |
Treasury stock (in shares) | 481,844 | 481,844 |
CONDENSED CONSOLIDATED STATEMEN
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Unaudited) - USD ($) shares in Thousands, $ in Thousands | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Revenue: | ||
Services | $ 12,915 | $ 15,283 |
Software and other | 1,375 | 1,314 |
Total revenue | 14,290 | 16,597 |
Cost of revenue: | ||
Cost of services | 11,211 | 13,860 |
Cost of software and other | 94 | 119 |
Total cost of revenue | 11,305 | 13,979 |
Gross profit | 2,985 | 2,618 |
Operating expenses: | ||
Research and development | 923 | 1,708 |
Sales and marketing | 807 | 2,072 |
General and administrative | 2,616 | 3,248 |
Amortization of intangible assets and other | 10 | 267 |
Total operating expenses | 4,356 | 7,295 |
Loss from operations | (1,371) | (4,677) |
Interest income and other, net | 133 | 133 |
Loss from continuing operations, before income taxes | (1,238) | (4,544) |
Income tax provision | 48 | 52 |
Loss from continuing operations, after income taxes | (1,286) | (4,596) |
Income (loss) from discontinued operations, after income taxes | 0 | 284 |
Net loss | $ (1,286) | $ (4,312) |
Basic and diluted earnings per share: | ||
Loss from continuing operations (in dollars per shares) | $ (0.07) | $ (0.25) |
Income (loss) from discontinued operations (in dollars per shares) | 0 | 0.01 |
Basic and diluted net loss per share (in dollars per shares) | $ (0.07) | $ (0.24) |
Shares used in computing basic net loss per share (in shares) | 18,557 | 18,295 |
Shares used in computing diluted net loss per share (in shares) | 18,557 | 18,295 |
CONDENSED CONSOLIDATED STATEME5
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS (Unaudited) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS [Abstract] | ||
Net loss | $ (1,286) | $ (4,312) |
Other comprehensive income: | ||
Change in foreign currency translation adjustment | 144 | 10 |
Change in net unrealized loss on investments | 4 | 95 |
Other comprehensive income | 148 | 105 |
Comprehensive loss | $ (1,138) | $ (4,207) |
CONDENSED CONSOLIDATED STATEME6
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Operating Activities: | ||
Net loss | $ (1,286) | $ (4,312) |
Adjustments to reconcile net loss to net cash used in operating activities: | ||
Depreciation | 185 | 141 |
Amortization of premiums and discounts on investments | 32 | 103 |
Amortization of intangible assets and other | 10 | 267 |
Stock-based compensation | 90 | 661 |
Changes in assets and liabilities: | ||
Accounts receivable, net | (657) | (447) |
Prepaid expenses and other current assets | 234 | (297) |
Other long-term assets | 11 | (21) |
Accounts payable | (63) | 1,365 |
Accrued compensation | (1,008) | (184) |
Other accrued liabilities | (376) | (1,313) |
Other long-term liabilities | 15 | (293) |
Deferred revenue | 99 | 160 |
Net cash used in operating activities | (2,714) | (4,170) |
Investing Activities: | ||
Purchases of property and equipment | (31) | (300) |
Purchases of investments | (5,173) | (9,414) |
Maturities of investments | 12,733 | 8,910 |
Net cash provided by (used in) investing activities | 7,529 | (804) |
Financing Activities: | ||
Repurchase of common stock | 0 | (31) |
Net cash used in financing activities | 0 | (31) |
Effect of exchange rate changes on cash and cash equivalents | 118 | 61 |
Net increase (decrease) in cash and cash equivalents | 4,933 | (4,944) |
Cash and cash equivalents at beginning of period | 16,890 | 27,598 |
Cash and cash equivalents at end of period | 21,823 | 22,654 |
Supplemental schedule of cash flow information: | ||
Income taxes paid | $ 36 | $ 66 |
Significant Accounting Policies
Significant Accounting Policies | 3 Months Ended |
Mar. 31, 2017 | |
Significant Accounting Policies [Abstract] | |
Significant Accounting Policies | Note 1. Significant Accounting Policies Basis of Presentation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Support.com, Inc. (the “Company”, “Support.com”, “We” or “Our”) and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The condensed consolidated balance sheet as of March 31, 2017 and the consolidated statements of operations and comprehensive loss for the three months ended March 31, 2017 and 2016 and the consolidated statements of cash flows for the three months ended March 31, 2017 and 2016 are unaudited. In the opinion of management, these unaudited interim condensed consolidated financial statements reflect all adjustments (consisting of normal recurring adjustments) that are necessary for a fair presentation of the results for, and as of, the periods shown. The results of operations for such periods are not necessarily indicative of the results expected for the full fiscal year or for any future period. The condensed consolidated balance sheet information as of December 31, 2016 is derived from audited financial statements as of that date. These financial statements have been prepared based upon Securities and Exchange Commission (“SEC”) rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, Use of Estimates The preparation of financial statements in conformity with generally accepted accounting principles in the United States requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. The accounting estimates that require management’s most significant, difficult and subjective judgments include accounting for revenue recognition, assumptions used to estimate self-insurance accruals, the valuation and recognition of investments, the assessment of recoverability of intangible assets and their estimated useful lives, the valuations and recognition of stock-based compensation and the recognition and measurement of current and deferred income tax assets and liabilities. Actual results could differ materially from these estimates. Revenue Recognition For all transactions, we recognize revenue only when all of the following criteria are met: · Persuasive evidence of an arrangement exists; · Delivery has occurred; · Collection is considered probable; and · The fees are fixed or determinable. We consider all arrangements with payment terms longer than 90 days not to be fixed or determinable. If the fee is considered not to be fixed or determinable, revenue is recognized as payment becomes due from the customer provided all other revenue recognition criteria have been met. Services Revenue Services revenue is comprised primarily of fees for technology support services. Our service programs are designed for both the consumer and small and medium business (“SMB”) markets, and include computer and mobile device set-up, security and support, virus and malware removal and wireless network set-up, and automation system onboarding and support. We offer technology services to consumers and SMBs, primarily through our partners (which include communications providers, retailers, technology companies and others) and to a lesser degree directly through our website at www.support.com. We transact with customers via reseller programs, referral programs and direct transactions. In reseller programs, the partner generally executes the financial transactions with the customer and pays a fee to us which we recognize as revenue when the service is delivered. In referral programs, we transact with the customer directly and pay a referral fee to the referring party. Referral fees are generally expensed in the period in which revenues are recognized. In such referral programs, since we are the primary obligor and bear substantially all risks associated with the transaction, we record the gross amount of revenue. In direct transactions, we sell directly to the customer at the retail price. The technology services described above include four types of offerings: · Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology specialists. These services programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred. · Subscription-Based Services - Customers purchase subscriptions or “service plans” under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods. · Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery. · Service Cards / Gift Cards - Customers purchase a service card or a gift card, which entitles the cardholder to redeem a certain service at a time of their choosing. For these sales, revenue is deferred until the card has been redeemed and the service has been provided. In certain cases, we are paid for services that are sold but not yet delivered. We initially record such balances as deferred revenue, and recognize revenue when the service has been provided or, on the non-subscription portion of these balances, when the likelihood of the service being redeemed by the customer is remote (“services breakage”). Based on our historical redemption patterns for these relationships, we believe that the likelihood of a service being delivered more than 90 days after sale is remote. We therefore recognize non-subscription deferred revenue balances older than 90 days as services revenue. For the three months ended March 31, 2017 and 2016, services breakage revenue was less than 1% of our total revenue. Partners are generally invoiced monthly. Fees from customers via referral programs and direct transactions are generally paid with a credit card at the time of sale. Revenue is recognized net of any applicable sales tax. We generally provide a refund period on services, during which refunds may be granted to customers under certain circumstances, including inability to resolve certain support issues. For our partnerships, the refund period varies by partner, but is generally between 5 and 14 days. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material. Services revenue also includes fees from licensing of Support.com cloud-based software. In such arrangements, customers receive a right to use our Support.com Cloud applications in their own support organizations. We license our cloud based software using a software-as-a-service Software and Other Revenue Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and through the sale of these end-user software products via partners. Our software is sold to customers as a perpetual license or as a fixed period subscription. We act as the primary obligor and generally control fulfillment, pricing, product requirements, and collection risk and therefore we record the gross amount of revenue. We provide a 30-day money back guarantee for the majority of our end-user software products. For certain end-user software products, we sell perpetual licenses. We provide a limited amount of free technical support to customers. Since the cost of providing this free technical support is insignificant and free product enhancements are minimal and infrequent, we do not defer the recognition of revenue associated with sales of these products. For certain of our end-user software products (principally SUPERAntiSpyware), we sell licenses for a fixed subscription period. We provide regular, significant updates over the subscription period and therefore recognize revenue for these products ratably over the subscription period. Other revenue consists primarily of revenue generated through partners advertising to our customer base in various forms, including toolbar advertising, email marketing, and free trial offers. We recognize other revenue in the period in which our partners notify us that the revenue has been earned. Cash, Cash Equivalents and Investments All liquid instruments with an original maturity at the date of purchase of 90 days or less are classified as cash equivalents. Cash equivalents and short-term investments consist primarily of money market funds, certificates of deposit, commercial paper, corporate and municipal bonds. Our interest income on cash, cash equivalents and investments is recorded monthly and reported as interest income and other in our condensed consolidated statements of operations. Our cash equivalents and short-term investments are classified as available-for-sale, and are reported at fair value with unrealized gains/losses included in accumulated other comprehensive loss within stockholders’ equity on the condensed consolidated balance sheets. We view our available-for-sale portfolio as available for use in our current operations, and therefore we present our marketable securities as short-term assets. We monitor our investments for impairment on a quarterly basis and determine whether a decline in fair value is other-than-temporary by considering factors such as current economic and market conditions, the credit rating of the security’s issuer, the length of time an investment’s fair value has been below our carrying value, the Company’s intent to sell the security and the Company’s belief that it will not be required to sell the security before the recovery of its amortized cost. If an investment’s decline in fair value is deemed to be other-than-temporary, we reduce its carrying value to its estimated fair value, as determined based on quoted market prices or liquidation values. Declines in value judged to be other-than-temporary, if any, are recorded in operations as incurred. At March 31, 2017, we evaluated our unrealized gains/losses on available-for-sale securities and determined them to be temporary. We currently do not intend to sell securities with unrealized losses and we concluded that we will not be required to sell these securities before the recovery of their amortized cost basis. The following is a summary of cash, cash equivalents and investments at March 31, 2017 and December 31, 2016 (in thousands): Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value As of March 31, 2017 Cash $ 6,816 $ — $ — $ 6,816 Money market funds 13,009 — — 13,009 Certificates of deposit 1,278 — — 1,278 Commercial paper 5,492 — — 5,492 Corporate notes and bonds 19,770 2 (35 ) 19,737 U.S. government agency securities 4,426 — (4 ) 4,422 $ 50,791 $ 2 $ (39 ) $ 50,754 Classified as: Cash and cash equivalents $ 21,823 $ — $ — $ 21,823 Short-term investments 28,968 2 (39 ) 28,931 $ 50,791 $ 2 $ (39 ) $ 50,754 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value As of December 31, 2016 Cash $ 7,593 $ — $ — $ 7,593 Money market funds 9,297 — — 9,297 Certificates of deposit 1,273 — — 1,273 Commercial paper 4,989 — — 4,989 Corporate notes and bonds 19,357 — (40 ) 19,317 U.S. government agency securities 10,941 1 (2 ) 10,940 $ 53,450 $ 1 $ (42 ) $ 53,409 Classified as: Cash and cash equivalents $ 16,890 $ — $ — $ 16,890 Short-term investments 36,560 1 (42 ) 36,519 $ 53,450 $ 1 $ (42 ) $ 53,409 The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands): March 31, 2017 December 31, 2016 Due within one year $ 20,686 $ 27,730 Due within two years 8,245 8,789 $ 28,931 $ 36,519 Fair Value Measurements Accounting Standards Codification (“ASC”) 820, Fair Value Measurements and Disclosures, · Level 1 - Quoted prices in active markets for identical assets or liabilities. · Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. · Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of March 31, 2017 and December 31, 2016 (in thousands): As of March 31, 2017 Level 1 Level 2 Level 3 Total Money market funds $ 13,009 $ — $ — $ 13,009 Certificates of deposit — 1,278 — 1,278 Commercial paper — 5,492 — 5,492 Corporate notes and bonds — 19,737 — 19,737 U.S. government agency securities — 4,422 — 4,422 Total $ 13,009 $ 30,929 $ — $ 43,938 As of December 31, 2016 Level 1 Level 2 Level 3 Total Money market funds $ 9,297 $ — $ — $ 9,297 Certificates of deposit — 1,273 — 1,273 Commercial paper — 4,989 — 4,989 Corporate notes and bonds — 19,317 — 19,317 U.S. government agency securities — 10,940 — 10,940 Total $ 9,297 $ 36,519 $ — $ 45,816 For short-term investments, measured at fair value using Level 2 inputs, we review trading activity and pricing for these investments as of the measurement date. When sufficient quoted pricing for identical securities is not available, we use market pricing and other observable market inputs for similar securities obtained from various third party data providers. These inputs either represent quoted prices for similar assets in active markets or have been derived from observable market data. Our policy is to recognize the transfer of financial instruments between levels at the end of our quarterly reporting period. Concentrations of Credit Risk Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, investments and trade accounts receivable. Our investment portfolio consists of investment grade securities. Except for obligations of the United States government and securities issued by agencies of the United States government, we diversify our investments by limiting our holdings with any individual issuer. We are exposed to credit risks in the event of default by the issuers to the extent of the amount recorded on the consolidated balance sheets. The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms. For the three months ended March 31, 2017, Comcast accounted for 65% of our total revenue. For the three months ended March 31, 2016, Comcast and Office Depot The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms. As of March 31, 2017 and December 31, 2016, Comcast accounted for 70% of our total accounts receivable. There were no other customers that accounted for 10% or more of our total accounts receivable as of March 31, 2017 and December 31, 2016. Trade Accounts Receivable and Allowance for Doubtful Accounts Trade accounts receivable are recorded at the invoiced amount. We perform evaluations of our customers’ financial condition and generally do not require collateral. We make judgments as to our ability to collect outstanding receivables and provide allowances for a portion of receivables when collection becomes doubtful. Reserves are made based on a specific review of all significant outstanding invoices. For those invoices not specifically provided for, reserves are recorded at differing rates, based on the age of the receivable. In determining these rates, we analyze our historical collection experience and current payment trends. The determination of past-due accounts is based on contractual terms. We had an allowance for doubtful accounts of $18,000 and $19,000 at March 31, 2017 and December 31, 2016, respectively. Self-Funded Health Insurance Effective January 1, 2015, the Company maintains a self-funded health insurance program with a stop-loss umbrella policy with a third party insurer to limit the maximum potential liability for medical claims. With respect to this program, the Company considers historical and projected medical utilization data when estimating its health insurance program liability and related expense. As of March 31, 2017, the Company had approximately $799,000 in reserve for its self-funded health insurance program. As of December 31, 2016, the Company had approximately $911,000 in reserve for its self-funded health insurance program. The reserve is included in “other accrued liabilities” in the condensed consolidated balance sheets. The Company regularly analyzes its reserves for incurred but not reported claims and for reported but not paid claims related to its self-funded insurance program. The Company believes its reserves are adequate. However, significant judgment is involved in assessing these reserves such as assessing historical paid claims, average lags between the claims’ incurred date, reported dates and paid dates, and the frequency and severity of claims. There may be differences between actual settlement amounts and recorded reserves and any resulting adjustments are included in expense once a probable amount is known. Accumulated Other Comprehensive Loss The components of accumulated other comprehensive loss, which relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized losses on investments, consisted of the following (in thousands): Foreign Currency Translation Losses Unrealized Losses on Investments Total Balance as of December 31, 2016 $ (2,288 ) $ (41 ) $ (2,329 ) Current-period other comprehensive income 144 4 148 Balance as of March 31, 2017 $ (2,144 ) $ (37 ) $ (2,181 ) Realized gains/losses on investments reclassified from accumulated other comprehensive loss are reported as interest income and other, net in our consolidated statements of operations. The amounts noted in the condensed consolidated statements of comprehensive loss are shown before taking into account the related income tax impact. The income tax effect allocated to each component of other comprehensive loss for each of the periods presented is not significant. Stock-Based Compensation We apply the provisions of ASC 718, Compensation - Stock Compensation The fair value of our stock-based awards was estimated using the following weighted average assumptions for the three months ended March 31, 2017 and 2016: Stock Option Plan Employee Stock Purchase Plan Three Months Ended March 31, 2017 2016 2017 2016 Risk-free interest rate 1.4 % 1.1 % 0.6 % 0.3 % Expected term (in years) 3.6 3.9 0.5 0.5 Volatility 46.2 % 48.3 % 44.5 % 43.1 % Expected dividend 0 % 0 % 0 % 0 % Weighted average grant-date fair value $ 0.96 $ 0.96 $ 0.60 $ 0.90 We recorded the following stock-based compensation expense for the three months ended March 31, 2017 and 2016 (in thousands): Three Months Ended March 31, 2017 2016 Stock-based compensation expense related to grants of: Stock options $ 14 $ 236 Employee Stock Purchase Plan (“ESPP”) 6 11 Restricted stock units (“RSUs”) 70 414 $ 90 $ 661 Stock-based compensation expense recognized in: Cost of service $ 42 $ 56 Cost of software and other 3 2 Research and development 41 98 Sales and marketing 7 84 General and administrative (3 ) 421 $ 90 $ 661 Earnings (Loss) Per Share Basic earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding during the reporting period. Diluted earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding, including the effect of the potential issuance of common stock such as stock issuable pursuant to the exercise of stock options and warrants and vesting of RSUs using the treasury stock method when dilutive. The following table sets forth the computation of basic and diluted loss per share (in thousands, except per share amounts): Three Months Ended March 31, 2017 2016 Net loss $ (1,286 ) $ (4,312 ) Basic: Weighted-average shares of common stock outstanding 18,557 18,295 Shares used in computing basic loss per share 18,557 18,295 Basic loss per share $ (0.07 ) $ (0.24 ) Diluted: Weighted-average shares of common stock outstanding 18,557 18,295 Add: Common equivalent shares outstanding — — Shares used in computing diluted loss per share 18,557 18,295 Diluted loss per share $ (0.07 ) $ (0.24 ) The following potential common shares outstanding were excluded from the computation of diluted loss per share because including them would have been antidilutive (in thousands): Three Months Ended March 31, 2017 2016 Stock options 793 1,439 RSUs 270 511 Warrants — 163 Total common share equivalents 1,063 2,113 Warranties and Indemnifications We generally provide a refund period on sales, during which refunds may be granted to consumers under certain circumstances, including our inability to resolve certain support issues. For our partnerships For the majority of our end-user software products, 30-day money back guarantee. We generally agree to indemnify our customers against legal claims that our end-user software products infringe certain third-party intellectual property rights. As of March 31, 2017, we have not been required to make any payment resulting from infringement claims asserted against our customers and have not recorded any related accruals. Recent Accounting Pronouncements In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) In November 2015, the FASB issued ASU No. 2015-17, Balance Sheet Classification of Deferred Taxes (Topic 740), In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842), In March 2016, the FASB issued ASU No. 2016-09, Compensation—Stock Compensation (Topic 718) , Improvements to Employee Share-Based Payment Accounting which includes multiple provisions intended to simplify various aspects of the accounting for share-based payments. Excess tax benefits for share-based payments will be recorded as a reduction of income taxes and reflected in operating cash flows upon the adoption of this ASU. Excess tax benefits were previously recorded in equity and as financing activity under the prior rules. ASU 2016-09 is effective for annual and interim reporting periods beginning after December 15, 2016. In October 2016, the FASB issued ASU No. 2016-16, Income Taxes - Intra-Entity Transfers of Assets Other Than Inventory (Topic 740) , In January 2017, the FASB issued ASU No. 2017-01, Business Combinations – Clarifying the Definition of a Business (Topic 805) , with the objective of adding guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions or disposals of assets or businesses. The new guidance is effective for annual and interim periods beginning after December 15, 2017. The Company does not expect the adoption of this standard to have a material impact on its consolidated financial position and results of operations. |
Income Taxes
Income Taxes | 3 Months Ended |
Mar. 31, 2017 | |
Income Taxes [Abstract] | |
Income Taxes | Note 2. Income Taxes We recorded an income tax provision of $48,000 and $52,000 for the three months ended March 31, 2017 and 2016, respectively. The provision for income taxes is comprised of estimates of current taxes due in domestic and foreign jurisdictions. This provision reflects tax expense associated with state income tax and foreign taxes. As of March 31, 2017, our deferred tax assets are fully offset by a valuation allowance except in those jurisdictions where it is determined that a valuation allowance is not required. ASC 740 , Income Taxes During Q1 2016, ASC 740-10 reserves and related interest were released in the amount of $284,000 due to the expiration of statutes which resulted in a tax benefit to discontinued operations. The Company does not anticipate a material change in the total amount or composition of its unrecognized tax benefits of $244,000 within 12 months of March 31, 2017. |
Commitments and Contingencies
Commitments and Contingencies | 3 Months Ended |
Mar. 31, 2017 | |
Commitments and Contingencies [Abstract] | |
Commitments and Contingencies | Note 3. Commitments and Contingencies Legal contingencies On October 11, 2016, the Wage and Hour Division of the U.S. Department of Labor (the “DOL”) notified the Company that it would be conducting an audit of the Company relating to compliance with the Fair Labor Standards Act (“FLSA”). The DOL has indicated that the focus of the audit is directed to compliance with overtime requirements related to our technology specialists who work from home providing technical support services. The audit commenced on October 20, 2016, and is ongoing as of the date of this report. While a loss may be reasonably possible, an estimate of loss, if any, cannot reasonably be determined as of the date of this report. On January 24, 2017, the DOL notified the Company that it would be conducting an audit of the Company relating to compliance with the Family and Medical Leave Act of 1993 On December 20, 2016, the Federal Trade Commission (“FTC”) issued a Civil Investigative Demand to the Company requiring the Company to produce certain documents and materials and to answer certain interrogatories relating to PC Healthcheck, a software program provided by the Company to certain third parties. The FTC has not alleged a factual basis underlying the investigation. On January 17, 2017, the Consumer Protection Division of the Office of Attorney General, State of Washington (“Washington AG”), issued a Civil Investigative Demand to the Company requiring the Company to produce certain documents and materials and to answer certain interrogatories relating to PC Healthcheck. The Washington AG has not alleged a factual basis underlying the investigation. The Company is in the process of responding to both Civil Investigative Demands. We are also subject to other routine legal proceedings, as well as demands, claims and threatened litigation, that arise in the normal course of our business, potentially including assertions that we may be infringing patents or other intellectual property rights of others. We currently do not believe that the ultimate amount of liability, if any, for any pending claims of any type (alone or combined) will materially affect our financial position, results of operations or cash flows. The ultimate outcome of any litigation is uncertain, however, any unfavorable outcomes could have a material negative impact on our financial condition and operating results. Regardless of outcome, litigation can have an adverse impact on us because of defense costs, negative publicity, diversion of management resources and other factors. Guarantees We have identified guarantees in accordance with ASC 450, Contingencies |
Intangible Assets
Intangible Assets | 3 Months Ended |
Mar. 31, 2017 | |
Intangible Assets [Abstract] | |
Intangible Assets | Note 4. Intangible Assets The Company amortizes intangible assets, which consist of purchased technologies that have estimated useful lives ranging from 1 to 6 years, using the straight-line method when the consumption pattern of the asset is not apparent. The Company reviews such assets for impairment whenever an impairment indicator exists and continually monitors events and changes in circumstances that could indicate carrying amounts of the intangible assets may not be recoverable. When such events or changes in circumstances occur, the Company assesses recoverability by determining whether the carrying value of such assets exceed the estimates of future undiscounted future cash flows expected to be generated by such assets. Should impairment exist, the impairment loss would be measured based on the excess carrying value of the asset over the asset’s estimated fair value. There was no impairment of intangible assets recorded for the three months ended March 31, 2017. Amortization of intangible assets and other for the three months ended March 31, 2017 and 2016 was $10,000 and $267,000, respectively. The following table summarizes the components of intangible assets (in thousands): Non- compete Partner Relationships Customer Base Technology Rights Tradenames Indefinite Life Intangibles Total As of March 31, 2017 Gross carrying value $ 593 $ 145 $ 641 $ 5,330 $ 760 $ 250 $ 7,719 Accumulated amortization (587 ) (145 ) (641 ) (5,330 ) (760 ) — (7,463 ) Net carrying value $ 6 $ — $ — $ — $ — $ 250 $ 256 As of December 31, 2016 Gross carrying value $ 593 $ 145 $ 641 $ 5,330 $ 760 $ 250 $ 7,719 Accumulated amortization (581 ) (145 ) (637 ) (5,330 ) (760 ) — (7,453 ) Net carrying value $ 12 $ — $ 4 $ — $ — $ 250 $ 266 In December 2006, we acquired the use of a toll-free telephone number for cash consideration of $250,000. This asset has an indefinite useful life. The estimated future amortization expense of intangible assets, with the exception of the indefinite-life intangible assets as of March 31, 2017 is as follows (in thousands): Fiscal Year Amount 2017 (April-June) $ 6 Weighted average remaining useful life 0.21 years |
Other Accrued Liabilities
Other Accrued Liabilities | 3 Months Ended |
Mar. 31, 2017 | |
Other Accrued Liabilities [Abstract] | |
Other Accrued Liabilities | Note 5. Other Accrued Liabilities Other accrued liabilities consist of the following (in thousands): March 31, 2017 December 31, 2016 Accrued expenses $ 1,014 $ 842 Self-insurance accruals 799 911 Customer deposits 185 556 Restructuring obligations — 81 Other accrued liabilities 120 106 Total other accrued liabilities $ 2,118 $ 2,496 |
Stockholders' Equity
Stockholders' Equity | 3 Months Ended |
Mar. 31, 2017 | |
Stockholders' Equity [Abstract] | |
Stockholders' Equity | Note 6. Stockholder’s Equity Stock Options The following table represents the stock option activity for the three months ended March 31, 2017: Number of Shares Weighted Average Exercise Price per Share Weighted Average Remaining Contractual Term (in years) Aggregate Intrinsic Value (in thousands) Outstanding options at December 31, 2016 1,381,843 $ 5.87 4.95 $ 5 0 Granted 2,000 $ 2.57 Exercised — — Forfeited (591,069 ) $ 5.23 Outstanding options at March 31, 2017 792,774 $ 6.35 5.44 $ 0 Options vested and expected to vest 763,992 $ 6.48 5.22 $ 0 Exercisable at March 31, 2017 486,368 $ 8.48 3.19 $ 0 The aggregate intrinsic value in the table above represents the total pre-tax intrinsic value that would have been received by the option holders had they all exercised their options on March 31, 2017. This amount changes based on the fair market value of our stock. During the three months ended March 31, 2017 and 2016, the aggregate intrinsic value of options exercised under our stock option plans was zero. Total fair value of options vested during the three months ended March 31, 2017 and 2016 was $83,000 and $210,000, respectively. At March 31, 2017, there was $300,000 of unrecognized compensation cost related to existing options outstanding which is expected to be recognized over a weighted average period of 2.5 years. During the first quarter of 2017, as a result of the resignation of the Company’s Chief Financial Officer (CFO), 50,000 total market-based stock options granted in 2014 and 2016 were forfeited. Previously recognized stock-based compensation expense of approximately $58,000 was reversed in Q1 2017. This amount related to the portion of market-based grants which were unvested at the time of the CFO’s resignation. Employee Stock Purchase Plan In the second quarter of 2011, to advance the interests of the Company and its stockholders by providing an incentive to attract, retain and reward eligible employees and by motivating such persons to contribute to the growth and profitability of the Company, the Company’s Board of Directors (the “Board”) and stockholders approved an ESPP and reserved 333,333 shares of our common stock for issuance effective as of May 15, 2011. The ESPP continues in effect for ten (10) years from its effective date unless terminated earlier by the Company. The ESPP consists of six-month offering periods during which employees may enroll in the plan. The purchase price on each purchase date shall not be less than eighty‑five percent (85%) of the lesser of (a) the fair market value of a share of stock on the offering date of the offering period or (b) the fair market value of a share of stock on the purchase date. During the three months ended March 31, 2017 and 2016, no shares were purchased under ESPP. Restricted Stock Units The following table represents RSU activity for the three months ended March 31, 2017: Number of Shares Weighted Average Grant-Date Fair Value per Share Weighted Average Remaining Contractual Term (in years) Aggregate Intrinsic Value (in thousands) Outstanding RSUs at December 31, 2016 351,921 $ 4.59 1.06 $ 908 Awarded — — Released (12,868 ) $ 4.04 Forfeited (69,123 ) $ 8.25 Outstanding RSUs at March 31, 2017 269,930 $ 3.68 0.78 $ 592 At March 31, 2017, there was $488,000 of unrecognized compensation cost related to RSUs which is expected to be recognized over a weighted average period of 1.3 years. Stock Repurchase Program On April 27, 2005, our Board authorized the repurchase of up to 666,666 outstanding shares of our common stock. As of March 31, 2017 the maximum number of shares remaining that can be repurchased under this program was 602,467. The Company does not intend to repurchase shares without further approval from its Board. |
Restructuring Obligations and C
Restructuring Obligations and Charges | 3 Months Ended |
Mar. 31, 2017 | |
Restructuring Obligations and Charges [Abstract] | |
Restructuring Obligations and Charges | Note 7. Restructuring Obligations and Charges Severance As of March 31, 2017, all severance and benefit related costs from the termination of 78 employees worldwide as a result of cost reduction efforts initiated during 2016 have been paid. Contract Terminations As of March 31, 2017, all obligations related to the termination of contracts as a result of cost reduction efforts have been paid. Contract Terminations Severance Total Restructuring obligations, December 31, 2016 $ 31 $ 50 $ 81 Cash payments (31 ) (50 ) (81 ) Restructuring obligations, March 31, 2017 $ — $ — $ — |
Significant Accounting Polici14
Significant Accounting Policies (Policies) | 3 Months Ended |
Mar. 31, 2017 | |
Significant Accounting Policies [Abstract] | |
Basis of Presentation | Basis of Presentation The accompanying unaudited interim condensed consolidated financial statements include the accounts of Support.com, Inc. (the “Company”, “Support.com”, “We” or “Our”) and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated. The condensed consolidated balance sheet as of March 31, 2017 and the consolidated statements of operations and comprehensive loss for the three months ended March 31, 2017 and 2016 and the consolidated statements of cash flows for the three months ended March 31, 2017 and 2016 are unaudited. In the opinion of management, these unaudited interim condensed consolidated financial statements reflect all adjustments (consisting of normal recurring adjustments) that are necessary for a fair presentation of the results for, and as of, the periods shown. The results of operations for such periods are not necessarily indicative of the results expected for the full fiscal year or for any future period. The condensed consolidated balance sheet information as of December 31, 2016 is derived from audited financial statements as of that date. These financial statements have been prepared based upon Securities and Exchange Commission (“SEC”) rules that permit reduced disclosure for interim periods. For a more complete discussion of significant accounting policies and certain other information, |
Use of Estimates | Use of Estimates The preparation of financial statements in conformity with generally accepted accounting principles in the United States requires management to make estimates and assumptions that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. The accounting estimates that require management’s most significant, difficult and subjective judgments include accounting for revenue recognition, assumptions used to estimate self-insurance accruals, the valuation and recognition of investments, the assessment of recoverability of intangible assets and their estimated useful lives, the valuations and recognition of stock-based compensation and the recognition and measurement of current and deferred income tax assets and liabilities. Actual results could differ materially from these estimates. |
Revenue Recognition | Revenue Recognition For all transactions, we recognize revenue only when all of the following criteria are met: · Persuasive evidence of an arrangement exists; · Delivery has occurred; · Collection is considered probable; and · The fees are fixed or determinable. We consider all arrangements with payment terms longer than 90 days not to be fixed or determinable. If the fee is considered not to be fixed or determinable, revenue is recognized as payment becomes due from the customer provided all other revenue recognition criteria have been met. Services Revenue Services revenue is comprised primarily of fees for technology support services. Our service programs are designed for both the consumer and small and medium business (“SMB”) markets, and include computer and mobile device set-up, security and support, virus and malware removal and wireless network set-up, and automation system onboarding and support. We offer technology services to consumers and SMBs, primarily through our partners (which include communications providers, retailers, technology companies and others) and to a lesser degree directly through our website at www.support.com. We transact with customers via reseller programs, referral programs and direct transactions. In reseller programs, the partner generally executes the financial transactions with the customer and pays a fee to us which we recognize as revenue when the service is delivered. In referral programs, we transact with the customer directly and pay a referral fee to the referring party. Referral fees are generally expensed in the period in which revenues are recognized. In such referral programs, since we are the primary obligor and bear substantially all risks associated with the transaction, we record the gross amount of revenue. In direct transactions, we sell directly to the customer at the retail price. The technology services described above include four types of offerings: · Hourly-Based Services - In connection with the provisions of certain services programs, fees are calculated based on contracted hourly rates with partners. For these programs, we recognize revenue as services are performed, based on billable hours of work delivered by our technology specialists. These services programs also include performance standards, which may result in incentives or penalties, which are recognized as earned or incurred. · Subscription-Based Services - Customers purchase subscriptions or “service plans” under which certain services are provided over a fixed subscription period. Revenues for subscriptions are recognized ratably over the respective subscription periods. · Incident-Based Services - Customers purchase a discrete, one-time service. Revenue recognition occurs at the time of service delivery. Fees paid for services sold but not yet delivered are recorded as deferred revenue and recognized at the time of service delivery. · Service Cards / Gift Cards - Customers purchase a service card or a gift card, which entitles the cardholder to redeem a certain service at a time of their choosing. For these sales, revenue is deferred until the card has been redeemed and the service has been provided. In certain cases, we are paid for services that are sold but not yet delivered. We initially record such balances as deferred revenue, and recognize revenue when the service has been provided or, on the non-subscription portion of these balances, when the likelihood of the service being redeemed by the customer is remote (“services breakage”). Based on our historical redemption patterns for these relationships, we believe that the likelihood of a service being delivered more than 90 days after sale is remote. We therefore recognize non-subscription deferred revenue balances older than 90 days as services revenue. For the three months ended March 31, 2017 and 2016, services breakage revenue was less than 1% of our total revenue. Partners are generally invoiced monthly. Fees from customers via referral programs and direct transactions are generally paid with a credit card at the time of sale. Revenue is recognized net of any applicable sales tax. We generally provide a refund period on services, during which refunds may be granted to customers under certain circumstances, including inability to resolve certain support issues. For our partnerships, the refund period varies by partner, but is generally between 5 and 14 days. For referral programs and direct transactions, the refund period is generally 5 days. For all channels, we recognize revenue net of refunds and cancellations during the period. Refunds and cancellations have not been material. Services revenue also includes fees from licensing of Support.com cloud-based software. In such arrangements, customers receive a right to use our Support.com Cloud applications in their own support organizations. We license our cloud based software using a software-as-a-service Software and Other Revenue Software and other revenue is comprised primarily of fees for end-user software products provided through direct customer downloads and through the sale of these end-user software products via partners. Our software is sold to customers as a perpetual license or as a fixed period subscription. We act as the primary obligor and generally control fulfillment, pricing, product requirements, and collection risk and therefore we record the gross amount of revenue. We provide a 30-day money back guarantee for the majority of our end-user software products. For certain end-user software products, we sell perpetual licenses. We provide a limited amount of free technical support to customers. Since the cost of providing this free technical support is insignificant and free product enhancements are minimal and infrequent, we do not defer the recognition of revenue associated with sales of these products. For certain of our end-user software products (principally SUPERAntiSpyware), we sell licenses for a fixed subscription period. We provide regular, significant updates over the subscription period and therefore recognize revenue for these products ratably over the subscription period. Other revenue consists primarily of revenue generated through partners advertising to our customer base in various forms, including toolbar advertising, email marketing, and free trial offers. We recognize other revenue in the period in which our partners notify us that the revenue has been earned. |
Cash, Cash Equivalents and Investments | Cash, Cash Equivalents and Investments All liquid instruments with an original maturity at the date of purchase of 90 days or less are classified as cash equivalents. Cash equivalents and short-term investments consist primarily of money market funds, certificates of deposit, commercial paper, corporate and municipal bonds. Our interest income on cash, cash equivalents and investments is recorded monthly and reported as interest income and other in our condensed consolidated statements of operations. Our cash equivalents and short-term investments are classified as available-for-sale, and are reported at fair value with unrealized gains/losses included in accumulated other comprehensive loss within stockholders’ equity on the condensed consolidated balance sheets. We view our available-for-sale portfolio as available for use in our current operations, and therefore we present our marketable securities as short-term assets. We monitor our investments for impairment on a quarterly basis and determine whether a decline in fair value is other-than-temporary by considering factors such as current economic and market conditions, the credit rating of the security’s issuer, the length of time an investment’s fair value has been below our carrying value, the Company’s intent to sell the security and the Company’s belief that it will not be required to sell the security before the recovery of its amortized cost. If an investment’s decline in fair value is deemed to be other-than-temporary, we reduce its carrying value to its estimated fair value, as determined based on quoted market prices or liquidation values. Declines in value judged to be other-than-temporary, if any, are recorded in operations as incurred. At March 31, 2017, we evaluated our unrealized gains/losses on available-for-sale securities and determined them to be temporary. We currently do not intend to sell securities with unrealized losses and we concluded that we will not be required to sell these securities before the recovery of their amortized cost basis. The following is a summary of cash, cash equivalents and investments at March 31, 2017 and December 31, 2016 (in thousands): Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value As of March 31, 2017 Cash $ 6,816 $ — $ — $ 6,816 Money market funds 13,009 — — 13,009 Certificates of deposit 1,278 — — 1,278 Commercial paper 5,492 — — 5,492 Corporate notes and bonds 19,770 2 (35 ) 19,737 U.S. government agency securities 4,426 — (4 ) 4,422 $ 50,791 $ 2 $ (39 ) $ 50,754 Classified as: Cash and cash equivalents $ 21,823 $ — $ — $ 21,823 Short-term investments 28,968 2 (39 ) 28,931 $ 50,791 $ 2 $ (39 ) $ 50,754 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value As of December 31, 2016 Cash $ 7,593 $ — $ — $ 7,593 Money market funds 9,297 — — 9,297 Certificates of deposit 1,273 — — 1,273 Commercial paper 4,989 — — 4,989 Corporate notes and bonds 19,357 — (40 ) 19,317 U.S. government agency securities 10,941 1 (2 ) 10,940 $ 53,450 $ 1 $ (42 ) $ 53,409 Classified as: Cash and cash equivalents $ 16,890 $ — $ — $ 16,890 Short-term investments 36,560 1 (42 ) 36,519 $ 53,450 $ 1 $ (42 ) $ 53,409 The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands): March 31, 2017 December 31, 2016 Due within one year $ 20,686 $ 27,730 Due within two years 8,245 8,789 $ 28,931 $ 36,519 |
Fair Value Measurements | Fair Value Measurements Accounting Standards Codification (“ASC”) 820, Fair Value Measurements and Disclosures, · Level 1 - Quoted prices in active markets for identical assets or liabilities. · Level 2 - Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. · Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities. In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of March 31, 2017 and December 31, 2016 (in thousands): As of March 31, 2017 Level 1 Level 2 Level 3 Total Money market funds $ 13,009 $ — $ — $ 13,009 Certificates of deposit — 1,278 — 1,278 Commercial paper — 5,492 — 5,492 Corporate notes and bonds — 19,737 — 19,737 U.S. government agency securities — 4,422 — 4,422 Total $ 13,009 $ 30,929 $ — $ 43,938 As of December 31, 2016 Level 1 Level 2 Level 3 Total Money market funds $ 9,297 $ — $ — $ 9,297 Certificates of deposit — 1,273 — 1,273 Commercial paper — 4,989 — 4,989 Corporate notes and bonds — 19,317 — 19,317 U.S. government agency securities — 10,940 — 10,940 Total $ 9,297 $ 36,519 $ — $ 45,816 For short-term investments, measured at fair value using Level 2 inputs, we review trading activity and pricing for these investments as of the measurement date. When sufficient quoted pricing for identical securities is not available, we use market pricing and other observable market inputs for similar securities obtained from various third party data providers. These inputs either represent quoted prices for similar assets in active markets or have been derived from observable market data. Our policy is to recognize the transfer of financial instruments between levels at the end of our quarterly reporting period. |
Concentrations of Credit Risk | Concentrations of Credit Risk Financial instruments that potentially subject us to concentrations of credit risk consist principally of cash equivalents, investments and trade accounts receivable. Our investment portfolio consists of investment grade securities. Except for obligations of the United States government and securities issued by agencies of the United States government, we diversify our investments by limiting our holdings with any individual issuer. We are exposed to credit risks in the event of default by the issuers to the extent of the amount recorded on the consolidated balance sheets. The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms. For the three months ended March 31, 2017, Comcast accounted for 65% of our total revenue. For the three months ended March 31, 2016, Comcast and Office Depot The credit risk in our trade accounts receivable is substantially mitigated by our evaluation of the customers’ financial conditions at the time we enter into business and reasonably short payment terms. As of March 31, 2017 and December 31, 2016, Comcast accounted for 70% of our total accounts receivable. There were no other customers that accounted for 10% or more of our total accounts receivable as of March 31, 2017 and December 31, 2016. |
Trade Accounts Receivable and Allowance for Doubtful Accounts | Trade Accounts Receivable and Allowance for Doubtful Accounts Trade accounts receivable are recorded at the invoiced amount. We perform evaluations of our customers’ financial condition and generally do not require collateral. We make judgments as to our ability to collect outstanding receivables and provide allowances for a portion of receivables when collection becomes doubtful. Reserves are made based on a specific review of all significant outstanding invoices. For those invoices not specifically provided for, reserves are recorded at differing rates, based on the age of the receivable. In determining these rates, we analyze our historical collection experience and current payment trends. The determination of past-due accounts is based on contractual terms. We had an allowance for doubtful accounts of $18,000 and $19,000 at March 31, 2017 and December 31, 2016, respectively. |
Self-Funded Health Insurance | Self-Funded Health Insurance Effective January 1, 2015, the Company maintains a self-funded health insurance program with a stop-loss umbrella policy with a third party insurer to limit the maximum potential liability for medical claims. With respect to this program, the Company considers historical and projected medical utilization data when estimating its health insurance program liability and related expense. As of March 31, 2017, the Company had approximately $799,000 in reserve for its self-funded health insurance program. As of December 31, 2016, the Company had approximately $911,000 in reserve for its self-funded health insurance program. The reserve is included in “other accrued liabilities” in the condensed consolidated balance sheets. The Company regularly analyzes its reserves for incurred but not reported claims and for reported but not paid claims related to its self-funded insurance program. The Company believes its reserves are adequate. However, significant judgment is involved in assessing these reserves such as assessing historical paid claims, average lags between the claims’ incurred date, reported dates and paid dates, and the frequency and severity of claims. There may be differences between actual settlement amounts and recorded reserves and any resulting adjustments are included in expense once a probable amount is known. |
Accumulated Other Comprehensive Loss | Accumulated Other Comprehensive Loss The components of accumulated other comprehensive loss, which relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized losses on investments, consisted of the following (in thousands): Foreign Currency Translation Losses Unrealized Losses on Investments Total Balance as of December 31, 2016 $ (2,288 ) $ (41 ) $ (2,329 ) Current-period other comprehensive income 144 4 148 Balance as of March 31, 2017 $ (2,144 ) $ (37 ) $ (2,181 ) Realized gains/losses on investments reclassified from accumulated other comprehensive loss are reported as interest income and other, net in our consolidated statements of operations. The amounts noted in the condensed consolidated statements of comprehensive loss are shown before taking into account the related income tax impact. The income tax effect allocated to each component of other comprehensive loss for each of the periods presented is not significant. |
Stock-Based Compensation | Stock-Based Compensation We apply the provisions of ASC 718, Compensation - Stock Compensation The fair value of our stock-based awards was estimated using the following weighted average assumptions for the three months ended March 31, 2017 and 2016: Stock Option Plan Employee Stock Purchase Plan Three Months Ended March 31, 2017 2016 2017 2016 Risk-free interest rate 1.4 % 1.1 % 0.6 % 0.3 % Expected term (in years) 3.6 3.9 0.5 0.5 Volatility 46.2 % 48.3 % 44.5 % 43.1 % Expected dividend 0 % 0 % 0 % 0 % Weighted average grant-date fair value $ 0.96 $ 0.96 $ 0.60 $ 0.90 We recorded the following stock-based compensation expense for the three months ended March 31, 2017 and 2016 (in thousands): Three Months Ended March 31, 2017 2016 Stock-based compensation expense related to grants of: Stock options $ 14 $ 236 Employee Stock Purchase Plan (“ESPP”) 6 11 Restricted stock units (“RSUs”) 70 414 $ 90 $ 661 Stock-based compensation expense recognized in: Cost of service $ 42 $ 56 Cost of software and other 3 2 Research and development 41 98 Sales and marketing 7 84 General and administrative (3 ) 421 $ 90 $ 661 |
Earnings (Loss) Per Share | Earnings (Loss) Per Share Basic earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding during the reporting period. Diluted earnings (loss) per share is computed using our net income (loss) and the weighted average number of common shares outstanding, including the effect of the potential issuance of common stock such as stock issuable pursuant to the exercise of stock options and warrants and vesting of RSUs using the treasury stock method when dilutive. The following table sets forth the computation of basic and diluted loss per share (in thousands, except per share amounts): Three Months Ended March 31, 2017 2016 Net loss $ (1,286 ) $ (4,312 ) Basic: Weighted-average shares of common stock outstanding 18,557 18,295 Shares used in computing basic loss per share 18,557 18,295 Basic loss per share $ (0.07 ) $ (0.24 ) Diluted: Weighted-average shares of common stock outstanding 18,557 18,295 Add: Common equivalent shares outstanding — — Shares used in computing diluted loss per share 18,557 18,295 Diluted loss per share $ (0.07 ) $ (0.24 ) The following potential common shares outstanding were excluded from the computation of diluted loss per share because including them would have been antidilutive (in thousands): Three Months Ended March 31, 2017 2016 Stock options 793 1,439 RSUs 270 511 Warrants — 163 Total common share equivalents 1,063 2,113 |
Warranties and Indemnifications | Warranties and Indemnifications We generally provide a refund period on sales, during which refunds may be granted to consumers under certain circumstances, including our inability to resolve certain support issues. For our partnerships For the majority of our end-user software products, 30-day money back guarantee. We generally agree to indemnify our customers against legal claims that our end-user software products infringe certain third-party intellectual property rights. As of March 31, 2017, we have not been required to make any payment resulting from infringement claims asserted against our customers and have not recorded any related accruals. |
Recent Accounting Pronouncements | Recent Accounting Pronouncements In May 2014, the FASB issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606) In November 2015, the FASB issued ASU No. 2015-17, Balance Sheet Classification of Deferred Taxes (Topic 740), In February 2016, the FASB issued ASU No. 2016-02, Leases (Topic 842), In March 2016, the FASB issued ASU No. 2016-09, Compensation—Stock Compensation (Topic 718) , Improvements to Employee Share-Based Payment Accounting which includes multiple provisions intended to simplify various aspects of the accounting for share-based payments. Excess tax benefits for share-based payments will be recorded as a reduction of income taxes and reflected in operating cash flows upon the adoption of this ASU. Excess tax benefits were previously recorded in equity and as financing activity under the prior rules. ASU 2016-09 is effective for annual and interim reporting periods beginning after December 15, 2016. In October 2016, the FASB issued ASU No. 2016-16, Income Taxes - Intra-Entity Transfers of Assets Other Than Inventory (Topic 740) , In January 2017, the FASB issued ASU No. 2017-01, Business Combinations – Clarifying the Definition of a Business (Topic 805) , with the objective of adding guidance to assist entities with evaluating whether transactions should be accounted for as acquisitions or disposals of assets or businesses. The new guidance is effective for annual and interim periods beginning after December 15, 2017. The Company does not expect the adoption of this standard to have a material impact on its consolidated financial position and results of operations. |
Significant Accounting Polici15
Significant Accounting Policies (Tables) | 3 Months Ended |
Mar. 31, 2017 | |
Significant Accounting Policies [Abstract] | |
Summary of Cash, Cash Equivalents and Investments | The following is a summary of cash, cash equivalents and investments at March 31, 2017 and December 31, 2016 (in thousands): Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value As of March 31, 2017 Cash $ 6,816 $ — $ — $ 6,816 Money market funds 13,009 — — 13,009 Certificates of deposit 1,278 — — 1,278 Commercial paper 5,492 — — 5,492 Corporate notes and bonds 19,770 2 (35 ) 19,737 U.S. government agency securities 4,426 — (4 ) 4,422 $ 50,791 $ 2 $ (39 ) $ 50,754 Classified as: Cash and cash equivalents $ 21,823 $ — $ — $ 21,823 Short-term investments 28,968 2 (39 ) 28,931 $ 50,791 $ 2 $ (39 ) $ 50,754 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value As of December 31, 2016 Cash $ 7,593 $ — $ — $ 7,593 Money market funds 9,297 — — 9,297 Certificates of deposit 1,273 — — 1,273 Commercial paper 4,989 — — 4,989 Corporate notes and bonds 19,357 — (40 ) 19,317 U.S. government agency securities 10,941 1 (2 ) 10,940 $ 53,450 $ 1 $ (42 ) $ 53,409 Classified as: Cash and cash equivalents $ 16,890 $ — $ — $ 16,890 Short-term investments 36,560 1 (42 ) 36,519 $ 53,450 $ 1 $ (42 ) $ 53,409 |
Summary of Estimated Fair Value of Available-for-sale Securities Classified by Stated Maturity Date | The following table summarizes the estimated fair value of our available-for-sale securities classified by the stated maturity date of the security (in thousands): March 31, 2017 December 31, 2016 Due within one year $ 20,686 $ 27,730 Due within two years 8,245 8,789 $ 28,931 $ 36,519 |
Financial Assets (Cash Equivalents and Investments) Measured at Fair Value on Recurring Basis | In accordance with ASC 820, the following table represents our fair value hierarchy for our financial assets (cash equivalents and investments) measured at fair value on a recurring basis as of March 31, 2017 and December 31, 2016 (in thousands): As of March 31, 2017 Level 1 Level 2 Level 3 Total Money market funds $ 13,009 $ — $ — $ 13,009 Certificates of deposit — 1,278 — 1,278 Commercial paper — 5,492 — 5,492 Corporate notes and bonds — 19,737 — 19,737 U.S. government agency securities — 4,422 — 4,422 Total $ 13,009 $ 30,929 $ — $ 43,938 As of December 31, 2016 Level 1 Level 2 Level 3 Total Money market funds $ 9,297 $ — $ — $ 9,297 Certificates of deposit — 1,273 — 1,273 Commercial paper — 4,989 — 4,989 Corporate notes and bonds — 19,317 — 19,317 U.S. government agency securities — 10,940 — 10,940 Total $ 9,297 $ 36,519 $ — $ 45,816 |
Components of Accumulated Other Comprehensive Loss | The components of accumulated other comprehensive loss, which relate entirely to accumulated foreign currency translation losses associated with our foreign subsidiaries and unrealized losses on investments, consisted of the following (in thousands): Foreign Currency Translation Losses Unrealized Losses on Investments Total Balance as of December 31, 2016 $ (2,288 ) $ (41 ) $ (2,329 ) Current-period other comprehensive income 144 4 148 Balance as of March 31, 2017 $ (2,144 ) $ (37 ) $ (2,181 ) |
Fair Value of Stock-based Awards Valuation Assumptions | The fair value of our stock-based awards was estimated using the following weighted average assumptions for the three months ended March 31, 2017 and 2016: Stock Option Plan Employee Stock Purchase Plan Three Months Ended March 31, 2017 2016 2017 2016 Risk-free interest rate 1.4 % 1.1 % 0.6 % 0.3 % Expected term (in years) 3.6 3.9 0.5 0.5 Volatility 46.2 % 48.3 % 44.5 % 43.1 % Expected dividend 0 % 0 % 0 % 0 % Weighted average grant-date fair value $ 0.96 $ 0.96 $ 0.60 $ 0.90 |
Stock-based Compensation Expense | We recorded the following stock-based compensation expense for the three months ended March 31, 2017 and 2016 (in thousands): Three Months Ended March 31, 2017 2016 Stock-based compensation expense related to grants of: Stock options $ 14 $ 236 Employee Stock Purchase Plan (“ESPP”) 6 11 Restricted stock units (“RSUs”) 70 414 $ 90 $ 661 Stock-based compensation expense recognized in: Cost of service $ 42 $ 56 Cost of software and other 3 2 Research and development 41 98 Sales and marketing 7 84 General and administrative (3 ) 421 $ 90 $ 661 |
Computation of Basic and Diluted Net Earnings (Loss) per Share | The following table sets forth the computation of basic and diluted loss per share (in thousands, except per share amounts): Three Months Ended March 31, 2017 2016 Net loss $ (1,286 ) $ (4,312 ) Basic: Weighted-average shares of common stock outstanding 18,557 18,295 Shares used in computing basic loss per share 18,557 18,295 Basic loss per share $ (0.07 ) $ (0.24 ) Diluted: Weighted-average shares of common stock outstanding 18,557 18,295 Add: Common equivalent shares outstanding — — Shares used in computing diluted loss per share 18,557 18,295 Diluted loss per share $ (0.07 ) $ (0.24 ) |
Potential Common Shares Outstanding Excluded from Computation of Diluted Loss per Share | The following potential common shares outstanding were excluded from the computation of diluted loss per share because including them would have been antidilutive (in thousands): Three Months Ended March 31, 2017 2016 Stock options 793 1,439 RSUs 270 511 Warrants — 163 Total common share equivalents 1,063 2,113 |
Intangible Assets (Tables)
Intangible Assets (Tables) | 3 Months Ended |
Mar. 31, 2017 | |
Intangible Assets [Abstract] | |
Summary of Components of Intangible Assets | The following table summarizes the components of intangible assets (in thousands): Non- compete Partner Relationships Customer Base Technology Rights Tradenames Indefinite Life Intangibles Total As of March 31, 2017 Gross carrying value $ 593 $ 145 $ 641 $ 5,330 $ 760 $ 250 $ 7,719 Accumulated amortization (587 ) (145 ) (641 ) (5,330 ) (760 ) — (7,463 ) Net carrying value $ 6 $ — $ — $ — $ — $ 250 $ 256 As of December 31, 2016 Gross carrying value $ 593 $ 145 $ 641 $ 5,330 $ 760 $ 250 $ 7,719 Accumulated amortization (581 ) (145 ) (637 ) (5,330 ) (760 ) — (7,453 ) Net carrying value $ 12 $ — $ 4 $ — $ — $ 250 $ 266 |
Estimated Future Amortization Expense of Intangible Assets | The estimated future amortization expense of intangible assets, with the exception of the indefinite-life intangible assets as of March 31, 2017 is as follows (in thousands): Fiscal Year Amount 2017 (April-June) $ 6 Weighted average remaining useful life 0.21 years |
Other Accrued Liabilities (Tabl
Other Accrued Liabilities (Tables) | 3 Months Ended |
Mar. 31, 2017 | |
Other Accrued Liabilities [Abstract] | |
Other Accrued Liabilities | Other accrued liabilities consist of the following (in thousands): March 31, 2017 December 31, 2016 Accrued expenses $ 1,014 $ 842 Self-insurance accruals 799 911 Customer deposits 185 556 Restructuring obligations — 81 Other accrued liabilities 120 106 Total other accrued liabilities $ 2,118 $ 2,496 |
Stockholders' Equity (Tables)
Stockholders' Equity (Tables) | 3 Months Ended |
Mar. 31, 2017 | |
Stockholders' Equity [Abstract] | |
Summary of Stock Option Activity | The following table represents the stock option activity for the three months ended March 31, 2017: Number of Shares Weighted Average Exercise Price per Share Weighted Average Remaining Contractual Term (in years) Aggregate Intrinsic Value (in thousands) Outstanding options at December 31, 2016 1,381,843 $ 5.87 4.95 $ 5 0 Granted 2,000 $ 2.57 Exercised — — Forfeited (591,069 ) $ 5.23 Outstanding options at March 31, 2017 792,774 $ 6.35 5.44 $ 0 Options vested and expected to vest 763,992 $ 6.48 5.22 $ 0 Exercisable at March 31, 2017 486,368 $ 8.48 3.19 $ 0 |
Summary of Restricted Stock Units Activity | The following table represents RSU activity for the three months ended March 31, 2017: Number of Shares Weighted Average Grant-Date Fair Value per Share Weighted Average Remaining Contractual Term (in years) Aggregate Intrinsic Value (in thousands) Outstanding RSUs at December 31, 2016 351,921 $ 4.59 1.06 $ 908 Awarded — — Released (12,868 ) $ 4.04 Forfeited (69,123 ) $ 8.25 Outstanding RSUs at March 31, 2017 269,930 $ 3.68 0.78 $ 592 |
Restructuring Obligations and19
Restructuring Obligations and Charges (Tables) | 3 Months Ended |
Mar. 31, 2017 | |
Restructuring Obligations and Charges [Abstract] | |
Restructuring Obligations | As of March 31, 2017, all obligations related to the termination of contracts as a result of cost reduction efforts have been paid. Contract Terminations Severance Total Restructuring obligations, December 31, 2016 $ 31 $ 50 $ 81 Cash payments (31 ) (50 ) (81 ) Restructuring obligations, March 31, 2017 $ — $ — $ — |
Significant Accounting Polici20
Significant Accounting Policies, Revenue Recognition (Details) - Type | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Deferred Revenue Arrangement [Line Items] | ||
Payment terms for arrangements to be considered fixed or determinable | 90 days | |
Number of types of offerings | 4 | |
Maximum [Member] | ||
Deferred Revenue Arrangement [Line Items] | ||
Services breakage revenue | 1.00% | 1.00% |
End-User Software Products [Member] | ||
Deferred Revenue Arrangement [Line Items] | ||
Refund period | 30 days | |
Partnerships [Member] | Minimum [Member] | ||
Deferred Revenue Arrangement [Line Items] | ||
Refund period | 5 days | |
Partnerships [Member] | Maximum [Member] | ||
Deferred Revenue Arrangement [Line Items] | ||
Refund period | 14 days | |
Referral Programs and Direct Transactions [Member] | ||
Deferred Revenue Arrangement [Line Items] | ||
Refund period | 5 days |
Significant Accounting Polici21
Significant Accounting Policies, Cash, Cash Equivalents and Investments (Details) - USD ($) $ in Thousands | Mar. 31, 2017 | Dec. 31, 2016 |
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | $ 50,791 | $ 53,450 |
Gross unrealized gains | 2 | 1 |
Gross unrealized losses | (39) | (42) |
Fair value | 50,754 | 53,409 |
Short-term Investments [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 28,968 | 36,560 |
Gross unrealized gains | 2 | 1 |
Gross unrealized losses | (39) | (42) |
Fair value | 28,931 | 36,519 |
Commercial Paper [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 5,492 | 4,989 |
Gross unrealized gains | 0 | 0 |
Gross unrealized losses | 0 | 0 |
Fair value | 5,492 | 4,989 |
Corporate Notes and Bonds [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 19,770 | 19,357 |
Gross unrealized gains | 2 | 0 |
Gross unrealized losses | (35) | (40) |
Fair value | 19,737 | 19,317 |
U.S. Government Agency Securities [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 4,426 | 10,941 |
Gross unrealized gains | 0 | 1 |
Gross unrealized losses | (4) | (2) |
Fair value | 4,422 | 10,940 |
Cash and Cash Equivalents [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 21,823 | 16,890 |
Gross unrealized gains | 0 | 0 |
Gross unrealized losses | 0 | 0 |
Fair value | 21,823 | 16,890 |
Cash [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 6,816 | 7,593 |
Gross unrealized gains | 0 | 0 |
Gross unrealized losses | 0 | 0 |
Fair value | 6,816 | 7,593 |
Money Market Funds [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 13,009 | 9,297 |
Gross unrealized gains | 0 | 0 |
Gross unrealized losses | 0 | 0 |
Fair value | 13,009 | 9,297 |
Certificates of Deposit [Member] | ||
Available-for-sale Securities, Fair Value to Amortized Cost Basis [Abstract] | ||
Amortized cost | 1,278 | 1,273 |
Gross unrealized gains | 0 | 0 |
Gross unrealized losses | 0 | 0 |
Fair value | $ 1,278 | $ 1,273 |
Significant Accounting Polici22
Significant Accounting Policies, Investment Maturity (Details) - USD ($) $ in Thousands | Mar. 31, 2017 | Dec. 31, 2016 |
Summary of estimated fair value of available-for-sale securities classified by stated maturity date [Abstract] | ||
Due within one year | $ 20,686 | $ 27,730 |
Due within two years | 8,245 | 8,789 |
Total fair value | $ 28,931 | $ 36,519 |
Significant Accounting Polici23
Significant Accounting Policies, Fair Value Disclosures (Details) - USD ($) $ in Thousands | Mar. 31, 2017 | Dec. 31, 2016 |
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | $ 50,754 | $ 53,409 |
Recurring [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 43,938 | 45,816 |
Recurring [Member] | Level 1 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 13,009 | 9,297 |
Recurring [Member] | Level 2 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 30,929 | 36,519 |
Recurring [Member] | Level 3 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Money Market Funds [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 13,009 | 9,297 |
Recurring [Member] | Money Market Funds [Member] | Level 1 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 13,009 | 9,297 |
Recurring [Member] | Money Market Funds [Member] | Level 2 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Money Market Funds [Member] | Level 3 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Certificates of Deposit [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 1,278 | 1,273 |
Recurring [Member] | Certificates of Deposit [Member] | Level 1 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Certificates of Deposit [Member] | Level 2 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 1,278 | 1,273 |
Recurring [Member] | Certificates of Deposit [Member] | Level 3 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Commercial Paper [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 5,492 | 4,989 |
Recurring [Member] | Commercial Paper [Member] | Level 1 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Commercial Paper [Member] | Level 2 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 5,492 | 4,989 |
Recurring [Member] | Commercial Paper [Member] | Level 3 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Corporate Notes and Bonds [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 19,737 | 19,317 |
Recurring [Member] | Corporate Notes and Bonds [Member] | Level 1 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | Corporate Notes and Bonds [Member] | Level 2 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 19,737 | 19,317 |
Recurring [Member] | Corporate Notes and Bonds [Member] | Level 3 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | U.S. Government Agency Securities [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 4,422 | 10,940 |
Recurring [Member] | U.S. Government Agency Securities [Member] | Level 1 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 0 | 0 |
Recurring [Member] | U.S. Government Agency Securities [Member] | Level 2 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | 4,422 | 10,940 |
Recurring [Member] | U.S. Government Agency Securities [Member] | Level 3 [Member] | ||
Fair value hierarchy for financial assets measured at fair value [Abstract] | ||
Fair value for financial assets | $ 0 | $ 0 |
Significant Accounting Polici24
Significant Accounting Policies, Concentrations of Credit Risk, Revenue (Details) - Revenue [Member] - Customer Concentration Risk [Member] | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Comcast [Member] | ||
Concentration Risk [Line Items] | ||
Customer concentration risk | 65.00% | 60.00% |
Office Depot [Member] | ||
Concentration Risk [Line Items] | ||
Customer concentration risk | 17.00% |
Significant Accounting Polici25
Significant Accounting Policies, Concentrations of Credit Risk, Accounts Receivable (Details) | 3 Months Ended | 12 Months Ended |
Mar. 31, 2017 | Dec. 31, 2016 | |
Trade Accounts Receivable [Member] | Customer Concentration Risk [Member] | Comcast [Member] | ||
Concentration Risk [Line Items] | ||
Customer concentration risk | 70.00% | 70.00% |
Significant Accounting Polici26
Significant Accounting Policies, Trade Accounts Receivable and Allowance for Doubtful Accounts (Details) - USD ($) | Mar. 31, 2017 | Dec. 31, 2016 |
Receivables [Abstract] | ||
Allowance for doubtful accounts | $ 18,000 | $ 19,000 |
Significant Accounting Polici27
Significant Accounting Policies, Self-Funded Health Insurance (Details) - USD ($) $ in Thousands | Mar. 31, 2017 | Dec. 31, 2016 |
Self-Funded Health Insurance [Abstract] | ||
Reserve for self-funded health insurance program | $ 799 | $ 911 |
Significant Accounting Polici28
Significant Accounting Policies, Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Components of accumulated other comprehensive loss [Roll Forward] | ||
Balance, beginning of period | $ 57,308 | |
Current-period other comprehensive income | 148 | $ 105 |
Balance, end of period | 56,260 | |
Accumulated Other Comprehensive Loss [Member] | ||
Components of accumulated other comprehensive loss [Roll Forward] | ||
Balance, beginning of period | (2,329) | |
Balance, end of period | (2,181) | |
Foreign Currency Translation Losses [Member] | ||
Components of accumulated other comprehensive loss [Roll Forward] | ||
Balance, beginning of period | (2,288) | |
Current-period other comprehensive income | 144 | |
Balance, end of period | (2,144) | |
Unrealized Losses on Investments [Member] | ||
Components of accumulated other comprehensive loss [Roll Forward] | ||
Balance, beginning of period | (41) | |
Current-period other comprehensive income | 4 | |
Balance, end of period | $ (37) |
Significant Accounting Polici29
Significant Accounting Policies, Fair Value of Stock-based Awards Valuation Assumptions (Details) - $ / shares | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Stock Options [Member] | ||
Weighted average assumptions used for estimating fair value of stock-based awards [Abstract] | ||
Risk free interest rate | 1.40% | 1.10% |
Expected term | 3 years 7 months 6 days | 3 years 10 months 24 days |
Volatility | 46.20% | 48.30% |
Expected dividend | 0.00% | 0.00% |
Weighted average grant-date fair value (in dollars per share) | $ 0.96 | $ 0.96 |
Employee Stock Purchase Plan ("ESPP") [Member] | ||
Weighted average assumptions used for estimating fair value of stock-based awards [Abstract] | ||
Risk free interest rate | 0.60% | 0.30% |
Expected term | 6 months | 6 months |
Volatility | 44.50% | 43.10% |
Expected dividend | 0.00% | 0.00% |
Weighted average fair value (per share) (in dollars per share) | $ 0.60 | $ 0.90 |
Significant Accounting Polici30
Significant Accounting Policies, Stock-based Compensation Expense (Details) - USD ($) $ in Thousands | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | $ 90 | $ 661 |
Cost of Services [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | 42 | 56 |
Cost of Software and Other [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | 3 | 2 |
Research and Development [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | 41 | 98 |
Sales and Marketing [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | 7 | 84 |
General and Administrative [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | (3) | 421 |
Stock Options [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | 14 | 236 |
Employee Stock Purchase Plan ("ESPP") [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | 6 | 11 |
Restricted Stock Units ("RSU") [Member] | ||
Share-based Compensation Arrangement by Share-based Payment Award, Compensation Cost [Line Items] | ||
Stock-based compensation expense | $ 70 | $ 414 |
Significant Accounting Polici31
Significant Accounting Policies, Earnings (Loss) Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Earnings (loss) per share [Abstract] | ||
Net loss | $ (1,286) | $ (4,312) |
Basic [Abstract] | ||
Weighted-average shares of common stock outstanding (in shares) | 18,557 | 18,295 |
Shares used in computing basic loss per share (in shares) | 18,557 | 18,295 |
Basic loss per share (in dollars per share) | $ (0.07) | $ (0.24) |
Diluted [Abstract] | ||
Weighted-average shares of common stock outstanding (in shares) | 18,557 | 18,295 |
Add: Common equivalent shares outstanding (in shares) | 0 | 0 |
Shares used in computing diluted loss per share (in shares) | 18,557 | 18,295 |
Diluted loss per share (in dollars per share) | $ (0.07) | $ (0.24) |
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | ||
Potential common shares outstanding excluded from computation of diluted loss per share (in shares) | 1,063 | 2,113 |
Stock Options [Member] | ||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | ||
Potential common shares outstanding excluded from computation of diluted loss per share (in shares) | 793 | 1,439 |
Restricted Stock Units (RSUs) [Member] | ||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | ||
Potential common shares outstanding excluded from computation of diluted loss per share (in shares) | 270 | 511 |
Warrants [Member] | ||
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items] | ||
Potential common shares outstanding excluded from computation of diluted loss per share (in shares) | 0 | 163 |
Significant Accounting Polici32
Significant Accounting Policies, Warranties and Indemnifications (Details) | 3 Months Ended |
Mar. 31, 2017 | |
End-User Software Products [Member] | |
Product Warranty Liability [Line Items] | |
Refund period | 30 days |
Partnerships [Member] | Minimum [Member] | |
Product Warranty Liability [Line Items] | |
Refund period | 5 days |
Partnerships [Member] | Maximum [Member] | |
Product Warranty Liability [Line Items] | |
Refund period | 14 days |
Referral Programs and Direct Transactions [Member] | |
Product Warranty Liability [Line Items] | |
Refund period | 5 days |
Income Taxes (Details)
Income Taxes (Details) - USD ($) | 3 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | |
Income Taxes [Abstract] | ||
Income tax provision | $ 48,000 | $ 52,000 |
Reserves and related interest released due to expiration of statues | $ 284,000 | |
Unrecognized tax benefits | $ 244,000 |
Intangible Assets (Details)
Intangible Assets (Details) - USD ($) $ in Thousands | 1 Months Ended | 3 Months Ended | ||
Dec. 31, 2006 | Mar. 31, 2017 | Mar. 31, 2016 | Dec. 31, 2016 | |
Finite-Lived Intangible Assets [Line Items] | ||||
Impairment of intangible assets | $ 0 | |||
Amortization of intangible assets and other | 10 | $ 267 | ||
Finite-lived intangible assets [Abstract] | ||||
Accumulated amortization | (7,463) | $ (7,453) | ||
Indefinite life intangible assets [Abstract] | ||||
Gross carrying value | 250 | 250 | ||
Net carrying value | 250 | 250 | ||
Intangible assets, total [Abstract] | ||||
Gross carrying value | 7,719 | 7,719 | ||
Accumulated amortization | (7,463) | (7,453) | ||
Net carrying value | 256 | 266 | ||
Indefinite life intangibles acquired | $ 250 | |||
Non-compete [Member] | ||||
Finite-lived intangible assets [Abstract] | ||||
Gross carrying value | 593 | 593 | ||
Accumulated amortization | (587) | (581) | ||
Net carrying value | 6 | 12 | ||
Intangible assets, total [Abstract] | ||||
Accumulated amortization | (587) | (581) | ||
Partner Relationships [Member] | ||||
Finite-lived intangible assets [Abstract] | ||||
Gross carrying value | 145 | 145 | ||
Accumulated amortization | (145) | (145) | ||
Net carrying value | 0 | 0 | ||
Intangible assets, total [Abstract] | ||||
Accumulated amortization | (145) | (145) | ||
Customer Base [Member] | ||||
Finite-lived intangible assets [Abstract] | ||||
Gross carrying value | 641 | 641 | ||
Accumulated amortization | (641) | (637) | ||
Net carrying value | 0 | 4 | ||
Intangible assets, total [Abstract] | ||||
Accumulated amortization | (641) | (637) | ||
Technology Rights [Member] | ||||
Finite-lived intangible assets [Abstract] | ||||
Gross carrying value | 5,330 | 5,330 | ||
Accumulated amortization | (5,330) | (5,330) | ||
Net carrying value | 0 | 0 | ||
Intangible assets, total [Abstract] | ||||
Accumulated amortization | (5,330) | (5,330) | ||
Tradenames [Member] | ||||
Finite-lived intangible assets [Abstract] | ||||
Gross carrying value | 760 | 760 | ||
Accumulated amortization | (760) | (760) | ||
Net carrying value | 0 | 0 | ||
Intangible assets, total [Abstract] | ||||
Accumulated amortization | $ (760) | $ (760) | ||
Minimum [Member] | Purchased Technology [Member] | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Estimated useful life | 1 year | |||
Maximum [Member] | Purchased Technology [Member] | ||||
Finite-Lived Intangible Assets [Line Items] | ||||
Estimated useful life | 6 years |
Intangible Assets, Maturity Sch
Intangible Assets, Maturity Schedule (Details) $ in Thousands | 3 Months Ended |
Mar. 31, 2017USD ($) | |
Estimated future amortization expense of intangible assets [Abstract] | |
2017 (April-June) | $ 6 |
Weighted average remaining useful life | 2 months 16 days |
Other Accrued Liabilities (Deta
Other Accrued Liabilities (Details) - USD ($) $ in Thousands | Mar. 31, 2017 | Dec. 31, 2016 |
Other Accrued Liabilities [Abstract] | ||
Accrued expenses | $ 1,014 | $ 842 |
Self-insurance accruals | 799 | 911 |
Customer deposits | 185 | 556 |
Restructuring obligations | 0 | 81 |
Other accrued liabilities | 120 | 106 |
Total other accrued liabilities | $ 2,118 | $ 2,496 |
Stockholders' Equity, Stock Opt
Stockholders' Equity, Stock Options (Details) - Stock Options [Member] - USD ($) $ / shares in Units, $ in Thousands | 3 Months Ended | 12 Months Ended | |
Mar. 31, 2017 | Mar. 31, 2016 | Dec. 31, 2016 | |
Stock option activity, number of shares [Roll Forward] | |||
Outstanding options, beginning of period (in shares) | 1,381,843 | ||
Granted (in shares) | 2,000 | ||
Exercised (in shares) | 0 | ||
Forfeited (in shares) | (591,069) | ||
Outstanding options, end of period (in shares) | 792,774 | 1,381,843 | |
Options vested and expected to vest (in shares) | 763,992 | ||
Exercisable (in shares) | 486,368 | ||
Weighted average exercise price per share [Roll Forward] | |||
Outstanding options, beginning of period (in dollars per share) | $ 5.87 | ||
Granted (in dollars per share) | 2.57 | ||
Exercised (in dollars per share) | 0 | ||
Forfeited (in dollars per share) | 5.23 | ||
Outstanding options, end of period (in dollars per share) | 6.35 | $ 5.87 | |
Options vested and expected to vest (in dollars per share) | 6.48 | ||
Exercisable (in dollars per share) | $ 8.48 | ||
Additional disclosures [Abstract] | |||
Options outstanding, weighted average remaining contractual term | 5 years 5 months 8 days | 4 years 11 months 12 days | |
Options vested and expected to vest, weighted average remaining contractual term | 5 years 2 months 19 days | ||
Options exercisable, weighted average remaining contractual term | 3 years 2 months 8 days | ||
Options outstanding, aggregate intrinsic value | $ 0 | $ 50 | |
Options vested and expected to vest, aggregate intrinsic value | 0 | ||
Options exercisable, aggregate intrinsic value | 0 | ||
Options exercised in period, aggregate intrinsic value | 0 | $ 0 | |
Fair value of options vested | 83 | $ 210 | |
Compensation cost not yet recognized [Abstract] | |||
Unrecognized compensation cost related to stock options | $ 300 | ||
Weighted average period of recognition for unrecognized compensation cost | 2 years 6 months | ||
Chief Financial Officer [Member] | |||
Stock option activity, number of shares [Roll Forward] | |||
Forfeited (in shares) | (50,000) | ||
Compensation cost not yet recognized [Abstract] | |||
Reversal of previously recorded stock based compensation expense | $ 58 |
Stockholders' Equity, Employee
Stockholders' Equity, Employee Stock Purchase Plan (Details) - Employee Stock Purchase Plan ("ESPP") [Member] - shares | 3 Months Ended | ||
Mar. 31, 2017 | Mar. 31, 2016 | Jun. 30, 2011 | |
Share-based Compensation Arrangement by Share-based Payment Award [Line Items] | |||
Number of shares reserved for issuance (in shares) | 333,333 | ||
Term for employee stock purchase plan | 10 years | ||
Offering period of employee stock purchase plan | 6 months | ||
Minimum percentage of fair market value of the specified conditions used to determine purchase price of ESPP | 85.00% | ||
Employee stock purchase plan, shares purchased (in shares) | 0 | 0 |
Stockholders' Equity, Restricte
Stockholders' Equity, Restricted Stock Units (Details) - Restricted Stock Units ("RSUs") [Member] - USD ($) $ / shares in Units, $ in Thousands | 3 Months Ended | 12 Months Ended |
Mar. 31, 2017 | Dec. 31, 2016 | |
Restricted stock units, number of shares [Roll Forward] | ||
Outstanding RSUs, beginning of period (in shares) | 351,921 | |
Awarded (in shares) | 0 | |
Released (in shares) | (12,868) | |
Forfeited (in shares) | (69,123) | |
Outstanding RSUs, end of period (in shares) | 269,930 | 351,921 |
Restricted stock units, weighted average grant-date fair value [Roll forward] | ||
Outstanding RSUs, beginning of period (in dollars per share) | $ 4.59 | |
Awarded (in dollars per share) | 0 | |
Released (in dollars per share) | 4.04 | |
Forfeited (in dollars per share) | 8.25 | |
Outstanding RSUs, end of period (in dollars per share) | $ 3.68 | $ 4.59 |
Restricted stock units, additional disclosures [Abstract] | ||
Outstanding RSUs, weighted average remaining contractual term | 9 months 11 days | 1 year 22 days |
Outstanding RSUs, aggregate intrinsic value | $ 592 | $ 908 |
Compensation cost not yet recognized [Abstract] | ||
Unrecognized compensation cost related to restricted stock units | $ 488 | |
Weighted average period of recognition for unrecognized compensation cost | 1 year 3 months 18 days |
Stockholders' Equity, Stock Rep
Stockholders' Equity, Stock Repurchase Program and Treasury Stock (Details) - shares | Mar. 31, 2017 | Apr. 27, 2005 |
Stock Repurchase Program [Abstract] | ||
Stock repurchase program, number of shares authorized to be repurchased (in shares) | 666,666 | |
Stock repurchase program, remaining number of shares authorized to be repurchased (in shares) | 602,467 |
Restructuring Obligations and O
Restructuring Obligations and Other Charges (Details) | 3 Months Ended |
Mar. 31, 2017USD ($)Employee | |
Restructuring Reserve [Roll Forward] | |
Restructuring obligations, beginning of period | $ 81 |
Cash payments | (81) |
Restructuring obligations, end of period | 0 |
Contract Terminations [Member] | |
Restructuring Reserve [Roll Forward] | |
Restructuring obligations, beginning of period | 31 |
Cash payments | (31) |
Restructuring obligations, end of period | 0 |
Severance [Member] | |
Restructuring Reserve [Roll Forward] | |
Restructuring obligations, beginning of period | 50 |
Cash payments | (50) |
Restructuring obligations, end of period | $ 0 |
Reduction in number of employees | Employee | 78 |