Exhibit 10.1
CONFIDENTIAL TREATMENT REQUESTED – CONFIDENTIAL PORTIONS OF THIS
DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH
THE COMMISSION. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH "[***]".
CHANGE MANAGEMENT FORM 15
TO STATEMENT OF WORK #3
| | Program: Support.com, XH Remote Support Program SOW #3 ("SOW #3) dated March 21, 2014 | | PCR No.: |
| | Originator: Joy Park | | Date: May 8, 2017 |
| | Department: NCO | | Phone #: [***] | | Title: Vice President |
| | Locations Impacted: Work at Home Locations |
| | Requested Implementation Date: May 24, 2017 |
| | Estimated Hours: (LOE) | | ☒ Billable ☐ Non-Billable | | Billing Rate/Hour: See below |
| | Fixed Fee Cost (if applicable) N/A |
| | Type of Change: Incentive Program |
| | Scope of Change: | | ☒ Minor (Anything within current contract) | | ☐Major (may require contract amendment) MUST BE REVIEWED BY Business and/or P&L Owner |
| | Reason for Change: Comcast and Vendor agree to extend the XH Mobile Chat App Term as set forth in more detail below. Unless specifically provided in this CMF, all other terms of SOW 3 remain unchanged. |
| | Area(s) of Change |
| | ☐ Accounting/Payroll | | ☐ Network |
| | ☐ Data Processing | | ☒ Resource Planning |
| | ☐ General Facilities | | ☐ Quality Assurance |
| | ☐ Human Resources | | ☐ Telecom |
| | ☐ IT/BI | | ☐ Training |
| | ☐ Operations | | ☐ Recruiting |
| | ☒ Other: XH Mobile Chat App Support |
The parties, for good and valuable consideration, the receipt of which is hereby acknowledged, agree to the following:
| 1. | The XH Mobile Chat App Term, as outlined in CMF 12 of SOW 3 dated February 3, 2017, shall be extended from [***] to [***]. |
| Comcast Authorization | |
| Comcast Representative's Signature | | /s/ Joy Park |
| Print Name | | Joy Park | Date | 05/12/2017 |
| Support.com Authorization | |
| Support.com Representative's Signature | | /s/ Rick Bloom |
| Print Name | | Rick Bloom | Date | 05/12/2017 | |
*** CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE
COMMISSION ***
