Introduction Q1 2020 REVENUE Q1 2020 Y/Y For example, we have: ● ● ● ● ●
Summary financial table First quarter fiscal year 2020
How our customers are responding Customer story Teachable
Some examples include: ● ● ● ● Customer story ● Discord ● ● ● ●
Customer story Landbot
How Zendesk is adapting Supporting our customers Customer story MasUno by Fluyt, LLC
Supporting our employees Customer story KeepSmallStrong
Customer story Supporting our community Maynooth Community Grocery Delivery Since March 2020: Total social impact Employees who signed engagement hours since up to be on-call moving to remote work volunteer translators Employees offered to share Educational their skills with our Living events Room Live Program
Preparing for a strong future Customer story PWNHealth
Guidance For the quarter ending June 30, 2020, we expect to report: ● ● ● ● ●
Customer story Customer story Calm Cloudbeds
Timeline
Customers 7-Eleven Discord Alfa-Bank Fivetran Bungalow Fluyt Calm Goodwill of Orange County The Dallas Morning News Grab
Customers Hospitality Helps LG Electronics Alabama Imperfect Foods Maynooth Home Support Kount MedVantx Keep Small Strong One.com Landbot Prevent Senior
Customers SurePrep Thoughtbot Teachable Titan Distributors Therapy Brands Zoom
Operating metrics Dollar-based net expansion rate Remaining performance obligations (RPO) % of total quarter-ending Support ARR 43%
Select financial measures
Condensed consolidated statements of operations
Condensed consolidated balance sheets
Condensed consolidated statements of cash flows
Non-GAAP results
Non-GAAP results (continued)
About Zendesk Forward-looking statements About non-GAAP financial measures
About operating metrics
Customer metrics Geographic information Contact Investor contact Media contact
