Aspect Software Parent 10-Q 15 May 15 2015 Q1 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	3 Months Ended
	Mar. 31, 2015	Apr. 30, 2015
Document and Entity Information [Abstract]
Entity Registrant Name	Aspect Software Parent, Inc.
Entity Central Index Key	1506545
Document Type	10-Q
Document Period End Date	31-Mar-15
Amendment Flag	FALSE
Document Fiscal Year Focus	2015
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	-19
Entity Filer Category	Non-accelerated Filer
Entity Common Stock, Shares Outstanding		1

Condensed_Consolidated_Balance

Condensed Consolidated Balance Sheets (unaudited) (USD $)	Mar. 31, 2015		Dec. 31, 2014
In Thousands, unless otherwise specified
Current assets:
Cash and cash equivalents	$35,253		$17,030
Accounts receivable, net	50,233		59,923
Receivable due from Aspect Software Group Holdings Ltd.	448		415
Deferred tax assets	3,767		3,716
Other current assets	20,842		21,505
Total current assets	110,543		102,589
Property, plant, and equipment, net	21,262		21,573
Intangible assets, net	56,037		59,480
Goodwill	751,245		751,063
Other assets	15,285		17,156
Total assets	954,372		951,861
Current liabilities:
Accounts payable	7,828		15,087
Current portion of long-term debt	6,095		17,094
Accrued liabilities	56,257		53,691
Deferred revenues	90,950		69,912
Total current liabilities	161,130		155,784
Deferred tax liabilities	32,619		32,619
Long-term deferred revenue	1,950		2,468
Long-term debt	763,003	[1]	764,411	[1]
Other long-term liabilities	48,851		51,273
Total liabilities	1,007,553		1,006,555
Commitments and contingencies
Deficit:
Ordinary shares, $1.00 par value: 50,000 share authorized and 1 share issued	0		0
Additional paid-in capital	35,658		35,588
Accumulated other comprehensive loss	-4,890		-5,645
Accumulated deficit	-87,191		-88,269
Total Aspect Software Parent, Inc. deficit	-56,423		-58,326
Noncontrolling interest	3,242		3,632
Total deficit	-53,181		-54,694
Total liabilities and deficit	$954,372		$951,861
[1]	$50.0 million held by a related party as of March 31, 2015 and December 31, 2014.

Condensed_Consolidated_Balance1

Condensed Consolidated Balance Sheets (Parenthetical) (unaudited) (USD $)	Mar. 31, 2015	Dec. 31, 2014
In Millions, except Share data, unless otherwise specified
Statement of Financial Position [Abstract]
Ordinary shares, par value (USD per share)	$1	$1
Ordinary shares, authorized (in shares)	50,000	50,000
Ordinary shares, issued (in shares)	1	1
Long-term debt held by a related party	$50	$50

Condensed_Consolidated_Stateme

Condensed Consolidated Statements of Operations (unaudited) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Net revenues:
Product revenue	$19,041	$16,854
Recurring revenue	69,913	71,747
Services revenue	17,077	19,085
Total net revenues	106,031	107,686
Cost of revenues:
Cost of product revenue	4,303	5,329
Cost of recurring revenue	23,017	23,260
Cost of services revenue	15,149	17,392
Amortization expense for acquired intangible assets	3,254	3,306
Total cost of revenues	43,683	47,205
Gross profit	62,348	60,481
Operating expenses:
Research and development	11,712	14,287
Selling, general and administrative	27,521	31,028
Restructuring credits	-228	0
Total operating expenses	41,045	47,397
Income from operations	21,303	13,084
Interest and other expense, net	-18,949	-18,865
Income (loss) before income taxes	2,354	-5,781
Provision for income taxes	1,666	1,613
Net income (loss)	688	-7,394
Less: Net loss attributable to noncontrolling interest	-390	-292
Net income (loss) attributable to Aspect Software Parent, Inc.	1,078	-7,102
Cost of revenues
Cost of revenues:
Amortization expense for acquired intangible assets	1,214	1,224
Operating expenses
Cost of revenues:
Amortization expense for acquired intangible assets	2,040	2,082
Operating expenses:
Restructuring credits	($228)

Condensed_Consolidated_Stateme1

Condensed Consolidated Statements of Comprehensive Loss (unaudited) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Statement of Comprehensive Income [Abstract]
Net income (loss)	$688	($7,394)
Change in cumulative translation adjustment	755	-312
Comprehensive income (loss)	1,443	-7,706
Comprehensive loss attributable to noncontrolling interest	-390	-292
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	$1,833	($7,414)

Condensed_Consolidated_Stateme2

Condensed Consolidated Statements of Shareholders' Deficit (unaudited) (USD $)	Total	Parent	Ordinary Shares	Additional Paid-In Capital	Accumulated Other Comprehensive (Loss) Income	Accumulated Deficit	Non-controlling Interest
In Thousands, except Share data, unless otherwise specified
Beginning balance, value at Dec. 31, 2014	($54,694)	($58,326)	$0	$35,588	($5,645)	($88,269)	$3,632
Beginning balance, shares at Dec. 31, 2014			1
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net income (loss)	688	1,078				1,078	-390
Other comprehensive income	755	755			755
Stock-based compensation	70	70		70
Ending balance, value at Mar. 31, 2015	($53,181)	($56,423)	$0	$35,658	($4,890)	($87,191)	$3,242
Ending balance, shares at Mar. 31, 2015			1

Condensed_Consolidated_Stateme3

Condensed Consolidated Statements of Cash Flows (unaudited) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Cash flows from operating activities:
Net income (loss)	$688	($7,394)
Reconciliation of net income (loss) to net cash and cash equivalents provided by operating activities:
Depreciation	2,374	2,191
Amortization expense for acquired intangible assets	3,254	3,306
Non-cash interest expense	1,819	1,587
Non-cash compensation expense	70	64
Increase to accounts receivable allowances	451	605
Deferred income taxes	-92	1,142
Changes in operating assets and liabilities:
Accounts receivable	8,228	631
Receivable due from Aspect Software Group Holdings Ltd.	-33	-44
Other current assets and other assets	257	-1,990
Accounts payable	-7,082	-710
Accrued liabilities and other liabilities	1,202	-1,539
Deferred revenues	21,838	18,330
Net cash and cash equivalents provided by operating activities	32,974	16,179
Cash flows from investing activities:
Purchases of property and equipment	-2,134	-2,430
Net cash and cash equivalents used in investing activities	-2,134	-2,430
Cash flows from financing activities:
Repayment of borrowings	-12,525	-16,100
Proceeds received from capital contribution	0	4
Net cash and cash equivalents used in financing activities	-12,525	-16,096
Effect of exchange rate changes on cash	-92	-275
Net change in cash and cash equivalents	18,223	-2,622
Cash and cash equivalents:
Beginning of period	17,030	26,694
End of period	35,253	24,072
Supplemental disclosure of cash flow information
Cash paid for interest	8,844	9,510
Cash paid for income taxes	$823	$1,553

Description_of_Business_Basis_

Description of Business, Basis of Presentation and Recent Accounting Standards	3 Months Ended
	Mar. 31, 2015
Organization, Consolidation and Presentation of Financial Statements [Abstract]
DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND RECENT ACCOUNTING STANDARDS	DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND RECENT ACCOUNTING STANDARDS
	Description of Business
	Aspect Software Parent, Inc. (together with its subsidiaries, “Aspect Software” or the “Company”), a subsidiary of Aspect Software Group Holdings Ltd., a Cayman Islands company, provides customer engagement solutions such as; unified interaction management, workforce optimization, and back-office solutions to improve the customer experience. The Company’s technologies streamline and enhance customer-facing business processes by optimizing workflows across multiple communication channels and automating smarter business processes across the contact center and related functions. The Company offers the business and technology expertise to help its customers build, enhance and sustain relationships with their customers by bringing enterprise technologies like customer relationship management ("CRM") and content management together with unified multi-channel communications and effective people management to enrich customer interactions.
	Basis of Presentation
	The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) for interim financial reporting. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States (“GAAP”). In the opinion of management, the financial information reflects all adjustments, consisting of adjustments of a normal recurring nature necessary to present fairly the financial position, results of operations, and cash flows of the Company for the periods presented. The results of operations for the three months ended March 31, 2015, are not necessarily indicative of the results to be expected for the full year or any future periods. For further information, refer to the consolidated financial statements and footnotes for the year ended December 31, 2014, included in the Annual Report on Form 10-K. All intercompany amounts related to the Company's consolidated subsidiaries have been eliminated in consolidation.
	Recent Accounting Standards
	In April 2015, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2015-03, Interest - Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs. The updated standard requires debt issuance costs related to a recognized debt liability be presented in the balance sheet as a direct deduction from the carrying amount of that debt liability, consistent with debt discounts. ASU 2015-03 is effective for periods beginning after December 15, 2015. Early adoption is permitted for financial statements that have not been previously issued. ASU 2015-03 should be applied on a retrospective basis, wherein the balance sheet of each individual period presented should be adjusted to reflect the period-specific effects of applying the new guidance. The adoption of ASU No. 2015-03 will result in the reclassification of debt issuance costs currently classified in other current assets and long-term assets to be offset against the carrying value of the Company's debt.
	In February 2015, the FASB issued ASU No. 2015-02, Consolidation (Topic 810): Amendments to the Consolidation Analysis, which is intended to improve targeted areas of consolidation guidance for legal entities such as limited partnerships, limited liability corporations, and securitization structures (collateralized debt obligations, collateralized loan obligations, and mortgage-backed security transactions). This ASU focuses on the consolidation evaluation for reporting organizations (public and private companies and not-for-profit organizations) that are required to evaluate whether they should consolidate certain legal entities. In addition to reducing the number of consolidation models from four to two, the new standard simplifies the FASB Accounting Standards Codification by: i) placing more emphasis on risk of loss when determining a controlling financial interest; ii) reducing the frequency of the application of related-party guidance when determining a controlling financial interest in a variable interest entity (“VIE”); and iii) changing consolidation conclusions for public and private companies in several industries that typically make use of limited partnerships or VIEs. ASU No. 2015-02 is effective for periods beginning after December 15, 2015. Early adoption is permitted, including adoption in an interim period. The adoption of this standard is not expected to have a material impact on the Company's Consolidated Financial Statements.
	In January 2015, the FASB issued ASU No. 2015-01 - Income Statement - Extraordinary and Unusual Items ("ASU 2015-01"), which eliminates the concept of extraordinary items. ASU 2015-01 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2015. Early adoption is permitted. The adoption of this standard is not expected to have an impact on the Company's Consolidated Financial Statements.
	In August 2014, the FASB issued ASU No. 2014-15, Disclosure of Uncertainties About an Entity’s Ability to Continue as a Going Concern, which provides guidance on determining when and how to disclose going-concern uncertainties in the financial statements. The new standard requires management to perform interim and annual assessments of an entity’s ability to continue as a going concern within one year of the date the financial statements are issued. An entity must provide certain disclosures if conditions or events raise substantial doubt about the entity’s ability to continue as a going concern. The ASU applies to all entities and is effective for annual periods ending after December 15, 2016, and interim periods thereafter, with early adoption permitted. The adoption of this standard is not expected to have a material impact on the Company's Consolidated Financial Statements.
	In June 2014, the FASB issued ASU No. 2014-12 - Compensation - Stock Compensation ("ASU 2014-12") which provides guidance that a performance target that affects vesting of a share-based payment and that could be achieved after the requisite service period is a performance condition. As a result, the target is not reflected in the estimation of the award’s grant date fair value. Compensation cost for such an award would be recognized over the required service period, if it is probable that the performance condition will be achieved. ASU 2014-12 is effective for all entities for annual periods beginning after December 15, 2015 and interim periods within those annual periods. ASU 2014-12 should be applied on a prospective basis to awards that are granted or modified on or after the effective date. The adoption of this standard is not expected to have an impact on the Company's Consolidated Financial Statements.
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers ("ASU 2014-09"). While the standard supersedes existing revenue recognition guidance, it closely aligns with current GAAP. Under the new standard, revenue is recognized at the time a good or service is transferred to a customer for the amount of consideration received for that specific good or service. This new guidance is effective for annual reporting periods (including interim reporting periods within those periods) beginning after December 15, 2016; early adoption is not permitted. Entities have the option of using either a full retrospective or a modified approach to adopt the guidance. This update could impact the timing and amounts of revenue recognized. The Company is currently evaluating the method of adoption and the effect that implementation of this update will have on its Consolidated Financial Statements upon adoption.
	There were various updates recently issued, most of which represented technical corrections to the accounting literature or application to specific industries. None of the updates are expected to a have a material impact on the Company’s financial position, results of operations or cash flows.

Revenue_Recognition

Revenue Recognition	3 Months Ended
	Mar. 31, 2015
Revenue Recognition [Abstract]
REVENUE RECOGNITION	REVENUE RECOGNITION
	The Company derives its revenue from (i) product revenues, which typically include perpetual software licenses and hardware, (ii) recurring revenues comprised of (a) maintenance revenues, which include software license updates and product support, and (b) hosting and managed services revenues, which include subscription fees for access to and use of our on-demand applications and (iii) services revenues, which include installation, consulting and education. Revenues have been derived from sales to end users through the Company's direct sales force, distributors and resellers.
	The Company recognizes revenue from the sale of software licenses and hardware (the “Product”) when persuasive evidence of an arrangement exists, the Product has been delivered, the fee is fixed or determinable and collection of the resulting receivable is probable. Revenue recognition for software licenses with multiple-element arrangements generally requires recognition of revenue using the residual method. Under the residual method, the portion of the total arrangement fee attributable to undelivered elements is deferred based upon its vendor-specific objective evidence (“VSOE”) of fair value, or the stated amount if higher, and subsequently recognized as the service is delivered. The difference between the total arrangement fee and the amount deferred for the undelivered elements is recognized as revenue related to the delivered elements, which is generally Product.
	Certain of the Company's multiple-element arrangements include software and hardware components that function together to deliver the product's essential functionality. When these software and non-software elements are sold together, the Company believes the arrangements meet the scope exception in Accounting Standards Codification 985-605, Software Revenue Recognition, (“ASC 985-605") because of (i) the infrequency of the tangible product's sale without a software element, (ii) the degree of integration between the tangible product and the software element, which is considered significant and (iii) the non-software element of the tangible product's substantive contributions to the tangible product's essential functionality. For these multiple-element arrangements, the Company allocates the total arrangement fee to all deliverables based on a selling price hierarchy. The selling price for a deliverable is based on VSOE, if available, third party evidence (“TPE"), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. The Company generally expects that it will not be able to establish TPE due to the nature of the products sold and the markets in which it competes, and therefore relies upon VSOE or ESP in allocating the arrangement's arrangement fee. Once the arrangement fee has been allocated to each deliverable, revenue is recognized as each item is delivered.
	VSOE generally exists only when the Company sells the deliverable separately and is the price actually charged by the Company for that deliverable. The Company has established VSOE for support and maintenance services, certain professional services, and education services.
	ESP reflects the Company's best estimate of what the selling prices of elements would be if they were sold regularly on a standalone basis. ESP is based upon all reasonably available information including both market data and conditions and entity-specific factors. These factors include market trends and competitive conditions, product maturity, differences related to geography, distribution channel, deal size, and cumulative customer purchases. The Company has established ESP for software licenses, hardware and subscriptions and reviews them annually or more frequently when a significant change in the Company's business or selling practices occurs.
	Delivery generally occurs when the Product is delivered to a common carrier at the Company's loading dock unless title and risk of loss transfers upon delivery to the customer. In sales transactions through a distributor or reseller, the Company generally recognizes revenues upon shipment to the distributor, reseller or identified end user, as applicable.
	At the time of the Product sale, the Company assesses whether the fee associated with the revenue transaction is fixed or determinable and whether collection is probable. The assessment of whether the fee is fixed or determinable is based in part on the payment terms associated with the transaction. If any portion of a fee is due beyond the Company's normal payment terms, the Company evaluates the specific facts and circumstances to determine if the fee is fixed or determinable. If it is determined that the fee is not fixed or determinable, the Company recognizes revenue as the fees become due. If the Company determines that collection of a fee is not probable, then the Company will defer the entire fee and recognize revenue upon receipt of cash.
	Product revenue for software licenses sold on a perpetual basis, along with hardware, is recognized at the inception of the arrangement, presuming all other relevant revenue recognition criteria are met. Product revenue for software sold on a non-perpetual basis (Rental or Term) is recognized ratably over the license term.
	In connection with the sale of its software licenses, the Company sells support and maintenance services, which are recognized ratably over the term of the arrangement, typically one year. Under support and maintenance services, customers receive unspecified software product upgrades, maintenance and patch releases during the term, as well as internet and telephone access to technical support personnel.
	Many of the Company's software arrangements also include professional services for consulting and implementation sold under separate agreements. Professional services revenue from these arrangements is generally accounted for separately from the software license because the services qualify as a separate element under ASC 985-605. The more significant factors considered in determining whether professional services revenue should be accounted for separately include (i) the nature of the services and whether they are essential to the functionality of the licensed product, (ii) the degree of risk, (iii) the availability of services from other vendors, (iv) the timing of payments and (v) the impact of milestones or acceptance criteria on the realizability of the software license fee. Professional services revenue under these arrangements, as well as when sold on a standalone basis, is generally recognized as the services are performed.
	The Company recognizes revenue associated with education as these services are performed.
	Hosting and managed services revenue reflects subscription and other recurring revenues which includes fees for access rights to software solutions offered under a subscription-based delivery model where the users do not take possession of the software. Under this model, the software applications are hosted by us or by a third party and the customer accesses and uses the software on an as-needed basis over the internet or via a dedicated line. The underlying arrangements typically (i) include a single fee for the service that is billed monthly, quarterly or annually, (ii) cover a period from 12 to 36 months and (iii) do not provide the customer with an option to take delivery of the software at any time during or after the subscription term. Hosting revenues are recognized ratably over the subscription term beginning on the commencement dates of each contract, which is the date the Company's hosting and managed services are made available to the customer. Professional services revenue for consulting or training services, when sold with hosted offerings, are accounted for separately if they have standalone value to the customer. The Company believes its professional services have standalone value because those services are sold separately by us and similar services are sold by other vendors. In addition, the Company’s hosted offerings have standalone value as such offerings are often sold separately.
	Deferred revenues primarily represent payments received from customers for software licenses and updates, hardware, product support, installation services, educational services and hosting prior to satisfying the revenue recognition criteria related to those payments.The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable hosting and managed services agreements. Deferred revenue that will be recognized during the succeeding twelve month period is recorded as current deferred revenue and the remaining portion is recorded as noncurrent.
	The Company records its estimate for customer returns or other customer allowances as a reduction in revenues. In determining the Company’s revenue reserve estimate, and in accordance with internal policy, the Company relies on historical data and known returned goods in transit. These factors, and unanticipated changes in the economic and industry environment, could cause the Company’s return estimates to differ from actual results.

Equity

Equity	3 Months Ended
	Mar. 31, 2015
Equity [Abstract]
EQUITY	EQUITY
	Stock-based compensation expense is reflected within the Company’s condensed consolidated statements of operations as follows (in thousands):
		Three Months Ended
		March 31,
		2015		2014
	Cost of services	$	9	$	14
	Research and development	15		23
	Selling, general and administrative	46		27
	Total	$	70	$	64

Fair_Value

Fair Value	3 Months Ended
	Mar. 31, 2015
Fair Value Disclosures [Abstract]
FAIR VALUE	FAIR VALUE
	Financial Assets and Liabilities Recorded at Fair Value
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of March 31, 2015 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	35,253	$	35,253	$	—	$	—
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of December 31, 2014 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	17,030	$	17,030	$	—	$	—
	Financial Assets and Liabilities Not Recorded at Fair Value
	The estimated fair values of the amounts borrowed under the Company's debt obligations were based on a Level 2 input using quotes from third-party banks for the Company's debt which is subject to infrequent transactions (i.e. a less active market). As of March 31, 2015 and December 31, 2014, the Company's first lien credit facility had a fair value of approximately $447.6 million and $448.5 million, respectively. As of March 31, 2015 and December 31, 2014, the Company's senior second lien notes had a fair value of approximately $278.4 million and $302.4 million, respectively.
	On February 4, 2013 the Company purchased 1,712,392 ordinary shares of eg solutions plc. ("eg"), a back office optimization software company in the United Kingdom at a cost of approximately £1.25 million, or $1.9 million. The Company concurrently entered into a reseller agreement which grants Aspect the right to market and distribute eg's products and services in all territories with exclusivity rights in all territories other than Europe, Middle East and Africa. The Company must achieve minimum annual revenue targets to maintain the exclusivity rights and was issued a conditional warrant to purchase up to 400,000 shares ,which is approximately 2% of its current outstanding equity, at a price of 0.79 pence per share based upon annual revenue levels within the first two years of the agreement. In addition, during 2014 the Company issued a convertible loan note to eg of approximately £0.55 million plus interest at an annual rate of 10%, which was converted to 435,945 shares at a price of 0.50 pence per share in the first quarter of 2015. The Company recorded the acquired shares at cost and has accounted for this investment under the equity method. Under this method, the Company recorded a reduction in the investment of less than $0.1 million in the first quarter of 2014 for its proportionate share of eg’s net loss based on the most recently available financial statements.

Goodwill

Goodwill	3 Months Ended
	Mar. 31, 2015
Goodwill and Intangible Assets Disclosure [Abstract]
GOODWILL	GOODWILL
	Changes in the carrying amount of goodwill are as follows (in thousands):
	Balance as of December 31, 2014	$	751,063
	Foreign currency translation	182
	Balance as of March 31, 2015	$	751,245

Income_Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2015
Income Tax Disclosure [Abstract]
INCOME TAXES	INCOME TAXES
	The Company’s income tax expense was $1.7 million and $1.6 million for the three months ended March 31, 2015 and 2014, respectively. The Company’s tax expense in each period differs from the amount resulting from applying statutory rates primarily due to foreign operations in lower tax jurisdictions, tax reserve adjustments, and valuation allowance adjustments.
	The Company’s total unrecognized tax benefits were approximately $35.4 million as of March 31, 2015. The amount of unrecognized tax benefits could be reduced upon closure of tax examinations or if the statute of limitations on certain tax filings expires without assessment from the relevant tax authorities. The Company believes that it is reasonably possible that there could be a reduction in unrecognized tax benefits during the next 12 months of approximately $1.9 million.

Restructuring_Notes

Restructuring (Notes)	3 Months Ended
	Mar. 31, 2015
Restructuring and Related Activities [Abstract]
Restructuring	RESTRUCTURING
	Components of the restructuring accrual were as follows (in thousands):
		Consolidation of
		Facilities Costs
	Balance as of December 31, 2014	$	3,046
	Adjustments for estimate revisions	(228		)
	Interest accretion	(13		)
	Payments	(345		)
	Balance as of March 31, 2015	$	2,460
	Restructuring adjustments during the three months ended March 31, 2015, primarily reflect revisions to prior year charges related to vacating excess capacity office space in certain facilities in the United States.

Contingencies

Contingencies	3 Months Ended
	Mar. 31, 2015
Commitments and Contingencies Disclosure [Abstract]
CONTINGENCIES	CONTINGENCIES
	Litigation
	The Company, from time to time, is party to litigation arising in the ordinary course of its business. Management does not believe that the outcome of these claims will have a material adverse effect on the consolidated financial condition of the Company based on the nature and status of proceedings at this time.
	At each reporting period, the Company evaluates whether or not a potential loss amount or a potential range of loss is probable and reasonably estimable under the provisions of the authoritative guidance that addresses accounting for contingencies. Legal costs are expensed as incurred.

Related_Party_Transactions

Related Party Transactions	3 Months Ended
	Mar. 31, 2015
Related Party Transactions [Abstract]
RELATED PARTY TRANSACTIONS	RELATED PARTY TRANSACTIONS
	The Company incurred advisory fees from Holdings' majority shareholder totaling $0.5 million for the three months ended March 31, 2015 and 2014. The fees related to management and advisory services rendered in connection with a consulting agreement entered into by both parties. The advisory fees are included in general and administrative expenses in the accompanying condensed consolidated statements of operations, with a related accrued expense amount of $3.5 million and $3.0 million as of March 31, 2015 and December 31, 2014, respectively.
	As of March 31, 2015 and December 31, 2014, approximately $50.0 million of the second lien credit facility was held by a corporation owned by certain of Holdings' shareholders. The Company had accrued interest expense of approximately $2.0 million and $0.7 million related to certain of Holdings' shareholders' second lien credit facility holdings as of March 31, 2015 and December 31, 2014, respectively. The Company did not make interest payments on the second lien credit facility in the first quarter of 2015 or 2014.
	In March 2014, the majority shareholder of Aspect Software Group Holdings Ltd. acquired LiveVox, Inc. (“LiveVox”) a
	leading provider of cloud contact center solutions. The Company concurrently entered into a strategic partnership with LiveVox
	which initially focuses on a joint go to market between the companies. Aspect and LiveVox will cross-license and cross-sell
	each other’s products to better serve current and new customers. The companies will leverage the scale of both organizations to
	optimize efficiencies in network and telecommunications infrastructure. The Company’s Chief Executive Officer, Stewart
	Bloom, was appointed to the board of directors of LiveVox. There were no amounts recorded in the accompanying condensed consolidated statements of operations or condensed consolidated balance sheet during the three month periods ended March 31, 2015 or 2014 related to this partnership.

Subsequent_Events

Subsequent Events	3 Months Ended
	Mar. 31, 2015
Subsequent Events [Abstract]
SUBSEQUENT EVENTS	SUBSEQUENT EVENTS
	The Company has evaluated all subsequent events and determined that there are no material recognized or unrecognized
	subsequent events requiring disclosure.

Supplemental_Guarantor_Condens

Supplemental Guarantor Condensed Consolidating Financials	3 Months Ended
	Mar. 31, 2015
Condensed Financial Information of Parent Company Only Disclosure [Abstract]
SUPPLEMENTAL GUARANTOR CONDENSED CONSOLIDATING FINANCIALS	SUPPLEMENTAL GUARANTOR CONDENSED CONSOLIDATING FINANCIALS
	The Company’s debt issued in May 2010 is fully and unconditionally and jointly and severally guaranteed by Aspect Software Parent, Inc. and each of its domestic subsidiaries. Aspect Software Inc. is the issuer of the Company’s debt. Each of the guarantor subsidiaries is 100% owned, directly or indirectly by Aspect Software Parent, Inc. The following represents the supplemental condensed financial information of Aspect Software Parent, Inc. and its guarantor and non-guarantor subsidiaries, as of March 31, 2015 and December 31, 2014, and for the three months ended March 31, 2015 and 2014.
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	March 31, 2015
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	8,538		$	26,715		$	—		$	35,253
	Accounts receivable, net	62,663			58,250			(70,680		)	50,233
	Receivable due from Aspect Software Group Holdings Ltd.	448			—			—			448
	Deferred tax assets	1,807			1,960			—			3,767
	Other current assets	15,997			4,845			—			20,842
	Total current assets	89,453			91,770			(70,680		)	110,543
	Property, plant, and equipment, net	18,043			3,219			—			21,262
	Intangible assets, net	48,049			7,988			—			56,037
	Goodwill	714,795			36,450			—			751,245
	Investment in subsidiaries	77,750			—			(77,750		)	—
	Other assets	6,035			9,250			—			15,285
	Total assets	$	954,125		$	148,677		$	(148,430	)	$	954,372
	Liabilities and deficit
	Current liabilities:
	Accounts payable	$	49,955		$	28,553		$	(70,680	)	$	7,828
	Current portion of long-term debt	6,095			—			—			6,095
	Accrued liabilities	46,311			9,946			—			56,257
	Deferred revenues	66,987			23,963			—			90,950
	Total current liabilities	169,348			62,462			(70,680		)	161,130
	Deferred tax liabilities	31,525			1,094			—			32,619
	Long-term deferred revenue	1,362			588			—			1,950
	Long-term debt	763,003			—			—			763,003
	Other long-term liabilities	42,068			6,783			—			48,851
	Total liabilities	1,007,306			70,927			(70,680		)	1,007,553
	Total Aspect Software Parent, Inc. deficit	(53,181		)	74,508			(77,750		)	(56,423		)
	Noncontrolling interest	—			3,242			—			3,242
	Total deficit	(53,181		)	77,750			(77,750		)	(53,181		)
	Total liabilities and deficit	$	954,125		$	148,677		$	(148,430	)	$	954,372
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	December 31, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	2,124		$	14,906		$	—		$	17,030
	Accounts receivable, net	71,021			65,701			(76,799		)	59,923
	Receivable due from Aspect Software Group Holdings Ltd.	415			—			—			415
	Deferred tax assets	1,808			1,908			—			3,716
	Other current assets	16,496			5,009			—			21,505
	Total current assets	91,864			87,524			(76,799		)	102,589
	Property, plant, and equipment, net	18,146			3,427			—			21,573
	Intangible assets, net	50,855			8,625			—			59,480
	Goodwill	714,795			36,268			—			751,063
	Investment in subsidiaries	67,041			—			(67,041		)	—
	Other assets	8,166			8,990			—			17,156
	Total assets	$	950,867		$	144,834		$	(143,840	)	$	951,861
	Liabilities and deficit
	Current liabilities:
	Accounts payable	$	59,718		$	32,168		$	(76,799	)	$	15,087
	Current portion of long-term debt	17,094			—			—			17,094
	Accrued liabilities	39,423			14,268			—			53,691
	Deferred revenues	52,045			17,867			—			69,912
	Total current liabilities	168,280			64,303			(76,799		)	155,784
	Deferred tax liabilities	28,988			3,631			—			32,619
Long-term deferred revenue	1,571			897			—			2,468
Long-term debt	764,411			—			—			764,411
Other long-term liabilities	42,311			8,962			—			51,273
Total liabilities	1,005,561			77,793			(76,799		)	1,006,555
Total Aspect Software Parent, Inc. deficit	(54,694		)	63,409			(67,041		)	(58,326		)
Noncontrolling interest	—			3,632			—			3,632
Total deficit	(54,694		)	67,041			(67,041		)	(54,694		)
Total liabilities and deficit	$	950,867		$	144,834		$	(143,840	)	$	951,861
Supplemental Condensed Consolidating Statement of Operations (unaudited)
For the Three Months Ended March 31, 2015
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net revenues	$	75,634		$	34,665		$	(4,268	)	$	106,031
Cost of revenues	33,638			14,313			(4,268		)	43,683
Gross profit	41,996			20,352			—			62,348
Operating expenses:
Research and development	8,852			2,860			—			11,712
Selling, general and administrative	20,185			7,336			—			27,521
Amortization expense for acquired intangible assets	1,790			250			—			2,040
Restructuring (credits) charges	(228		)	—			—			(228		)
Total operating expenses	30,599			10,446			—			41,045
Income from operations	11,397			9,906			—			21,303
Interest and other income (expense), net	(16,480		)	(2,469		)	—			(18,949		)
(Loss) income before income taxes	(5,083		)	7,437			—			2,354
Provision for income taxes	722			944			—			1,666
Equity in earnings of subsidiaries	6,883			—			(6,883		)	—
Net income	1,078			6,493			(6,883		)	688
Less: Net loss attributable to noncontrolling interest	—			(390		)	—			(390		)
Net income attributable to Aspect Software Parent, Inc.	$	1,078		$	6,883		$	(6,883	)	$	1,078
For the Three Months Ended March 31, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net revenues	$	72,943		$	39,257		$	(4,514	)	$	107,686
Cost of revenues	34,685			17,034			(4,514		)	47,205
Gross profit	38,258			22,223			—			60,481
Operating expenses:
Research and development	11,274			3,013			—			14,287
Selling, general and administrative	20,834			10,194			—			31,028
Amortization expense for acquired intangible assets	1,792			290			—			2,082
Total operating expenses	33,900			13,497			—			47,397
Income from operations	4,358			8,726			—			13,084
Interest and other income (expense), net	(16,040		)	(2,825		)	—			(18,865		)
(Loss) income before income taxes	(11,682		)	5,901			—			(5,781		)
Provision for income taxes	894			719			—			1,613
Equity in earnings of subsidiaries	5,474			—			(5,474		)	—
Net (loss) income	(7,102		)	5,182			(5,474		)	(7,394		)
Less: Net loss attributable to noncontrolling interest	—			(292		)	—			(292		)
Net (loss) income attributable to Aspect Software Parent, Inc.	$	(7,102	)	$	5,474		$	(5,474	)	$	(7,102	)
Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)
For the Three Months Ended March 31, 2015
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net income	$	1,078		$	6,493		$	(6,883	)	$	688
Change in cumulative translation adjustment	(627		)	1,397			(15		)	755
Comprehensive income	451			7,890			(6,898		)	1,443
Comprehensive loss attributable to noncontrolling interest	—			(390		)	—			(390		)
Comprehensive income attributable to Aspect Software Parent, Inc.	$	451		$	8,280		$	(6,898	)	$	1,833
For the Three Months Ended March 31, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net (loss) income	$	(7,102	)	$	5,182		$	(5,474	)	$	(7,394	)
Change in cumulative translation adjustment	(335		)	7			16			(312		)
Comprehensive (loss) income	$	(7,437	)	$	5,189		$	(5,458	)	$	(7,706	)
Comprehensive loss attributable to noncontrolling interest	—			—			(292		)	(292		)
Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	(7,437	)	$	5,189		$	(5,166	)	$	(7,414	)
Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
For the Three Months Ended March 31, 2015
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Operating activities:
Net cash provided by (used in ) operating activities	$	20,791		$	12,183		$	—		$	32,974
Investing activities:
Purchases of property and equipment	$	(1,852	)	$	(282	)	$	—		$	(2,134	)
Net cash used in investing activities	(1,852		)	(282		)	—			(2,134		)
Financing activities:
Repayment of borrowings	(12,525		)	—			—			(12,525		)
Net cash used in by financing activities	(12,525		)	—			—			(12,525		)
Effect of exchange rate changes on cash	—			(92		)	—			(92		)
Net change in cash and cash equivalents	6,414			11,809			—			18,223
Cash and cash equivalents:
Beginning of period	2,124			14,906			—			17,030
End of period	$	8,538		$	26,715		$	—		$	35,253
Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
For the Three Months Ended March 31, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Operating activities:
Net cash provided by operating activities	$	18,092		$	(1,913	)	$	—		$	16,179
Investing activities:
Purchases of property and equipment	(2,009		)	(421		)	—			(2,430		)
Net cash used in investing activities	(2,009		)	(421		)	—			(2,430		)
Financing activities:
Repayment of borrowings	(16,100		)	—			—			(16,100		)
Proceeds received from capital contribution	4									4
Net cash provided by financing activities	(16,096		)	—			—			(16,096		)
Effect of exchange rate changes on cash	—			(275		)	—			(275		)
Net change in cash and cash equivalents	(13		)	(2,609		)	—			(2,622		)
Cash and cash equivalents:
Beginning of period	3,764			22,930			—			26,694
End of period	$	3,751		$	20,321		$	—		$	24,072

Description_of_Business_Basis_1

Description of Business, Basis of Presentation and Recent Accounting Standards (Policies)	3 Months Ended
	Mar. 31, 2015
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of Presentation
	The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) for interim financial reporting. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States (“GAAP”). In the opinion of management, the financial information reflects all adjustments, consisting of adjustments of a normal recurring nature necessary to present fairly the financial position, results of operations, and cash flows of the Company for the periods presented. The results of operations for the three months ended March 31, 2015, are not necessarily indicative of the results to be expected for the full year or any future periods. For further information, refer to the consolidated financial statements and footnotes for the year ended December 31, 2014, included in the Annual Report on Form 10-K. All intercompany amounts related to the Company's consolidated subsidiaries have been eliminated in consolidation.
Recent Accounting Standards	Recent Accounting Standards
	In April 2015, the Financial Accounting Standards Board (“FASB”) issued ASU No. 2015-03, Interest - Imputation of Interest (Subtopic 835-30): Simplifying the Presentation of Debt Issuance Costs. The updated standard requires debt issuance costs related to a recognized debt liability be presented in the balance sheet as a direct deduction from the carrying amount of that debt liability, consistent with debt discounts. ASU 2015-03 is effective for periods beginning after December 15, 2015. Early adoption is permitted for financial statements that have not been previously issued. ASU 2015-03 should be applied on a retrospective basis, wherein the balance sheet of each individual period presented should be adjusted to reflect the period-specific effects of applying the new guidance. The adoption of ASU No. 2015-03 will result in the reclassification of debt issuance costs currently classified in other current assets and long-term assets to be offset against the carrying value of the Company's debt.
	In February 2015, the FASB issued ASU No. 2015-02, Consolidation (Topic 810): Amendments to the Consolidation Analysis, which is intended to improve targeted areas of consolidation guidance for legal entities such as limited partnerships, limited liability corporations, and securitization structures (collateralized debt obligations, collateralized loan obligations, and mortgage-backed security transactions). This ASU focuses on the consolidation evaluation for reporting organizations (public and private companies and not-for-profit organizations) that are required to evaluate whether they should consolidate certain legal entities. In addition to reducing the number of consolidation models from four to two, the new standard simplifies the FASB Accounting Standards Codification by: i) placing more emphasis on risk of loss when determining a controlling financial interest; ii) reducing the frequency of the application of related-party guidance when determining a controlling financial interest in a variable interest entity (“VIE”); and iii) changing consolidation conclusions for public and private companies in several industries that typically make use of limited partnerships or VIEs. ASU No. 2015-02 is effective for periods beginning after December 15, 2015. Early adoption is permitted, including adoption in an interim period. The adoption of this standard is not expected to have a material impact on the Company's Consolidated Financial Statements.
	In January 2015, the FASB issued ASU No. 2015-01 - Income Statement - Extraordinary and Unusual Items ("ASU 2015-01"), which eliminates the concept of extraordinary items. ASU 2015-01 is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2015. Early adoption is permitted. The adoption of this standard is not expected to have an impact on the Company's Consolidated Financial Statements.
	In August 2014, the FASB issued ASU No. 2014-15, Disclosure of Uncertainties About an Entity’s Ability to Continue as a Going Concern, which provides guidance on determining when and how to disclose going-concern uncertainties in the financial statements. The new standard requires management to perform interim and annual assessments of an entity’s ability to continue as a going concern within one year of the date the financial statements are issued. An entity must provide certain disclosures if conditions or events raise substantial doubt about the entity’s ability to continue as a going concern. The ASU applies to all entities and is effective for annual periods ending after December 15, 2016, and interim periods thereafter, with early adoption permitted. The adoption of this standard is not expected to have a material impact on the Company's Consolidated Financial Statements.
	In June 2014, the FASB issued ASU No. 2014-12 - Compensation - Stock Compensation ("ASU 2014-12") which provides guidance that a performance target that affects vesting of a share-based payment and that could be achieved after the requisite service period is a performance condition. As a result, the target is not reflected in the estimation of the award’s grant date fair value. Compensation cost for such an award would be recognized over the required service period, if it is probable that the performance condition will be achieved. ASU 2014-12 is effective for all entities for annual periods beginning after December 15, 2015 and interim periods within those annual periods. ASU 2014-12 should be applied on a prospective basis to awards that are granted or modified on or after the effective date. The adoption of this standard is not expected to have an impact on the Company's Consolidated Financial Statements.
	In May 2014, the FASB issued ASU No. 2014-09, Revenue from Contracts with Customers ("ASU 2014-09"). While the standard supersedes existing revenue recognition guidance, it closely aligns with current GAAP. Under the new standard, revenue is recognized at the time a good or service is transferred to a customer for the amount of consideration received for that specific good or service. This new guidance is effective for annual reporting periods (including interim reporting periods within those periods) beginning after December 15, 2016; early adoption is not permitted. Entities have the option of using either a full retrospective or a modified approach to adopt the guidance. This update could impact the timing and amounts of revenue recognized. The Company is currently evaluating the method of adoption and the effect that implementation of this update will have on its Consolidated Financial Statements upon adoption.
	There were various updates recently issued, most of which represented technical corrections to the accounting literature or application to specific industries. None of the updates are expected to a have a material impact on the Company’s financial position, results of operations or cash flows.
Revenue Recognition	In connection with the sale of its software licenses, the Company sells support and maintenance services, which are recognized ratably over the term of the arrangement, typically one year. Under support and maintenance services, customers receive unspecified software product upgrades, maintenance and patch releases during the term, as well as internet and telephone access to technical support personnel.
	Many of the Company's software arrangements also include professional services for consulting and implementation sold under separate agreements. Professional services revenue from these arrangements is generally accounted for separately from the software license because the services qualify as a separate element under ASC 985-605. The more significant factors considered in determining whether professional services revenue should be accounted for separately include (i) the nature of the services and whether they are essential to the functionality of the licensed product, (ii) the degree of risk, (iii) the availability of services from other vendors, (iv) the timing of payments and (v) the impact of milestones or acceptance criteria on the realizability of the software license fee. Professional services revenue under these arrangements, as well as when sold on a standalone basis, is generally recognized as the services are performed.
	The Company recognizes revenue associated with education as these services are performed.
	Hosting and managed services revenue reflects subscription and other recurring revenues which includes fees for access rights to software solutions offered under a subscription-based delivery model where the users do not take possession of the software. Under this model, the software applications are hosted by us or by a third party and the customer accesses and uses the software on an as-needed basis over the internet or via a dedicated line. The underlying arrangements typically (i) include a single fee for the service that is billed monthly, quarterly or annually, (ii) cover a period from 12 to 36 months and (iii) do not provide the customer with an option to take delivery of the software at any time during or after the subscription term.

Equity_Tables

Equity (Tables)	3 Months Ended
	Mar. 31, 2015
Equity [Abstract]
Components of Stock-based compensation expense	Stock-based compensation expense is reflected within the Company’s condensed consolidated statements of operations as follows (in thousands):
		Three Months Ended
		March 31,
		2015		2014
	Cost of services	$	9	$	14
	Research and development	15		23
	Selling, general and administrative	46		27
	Total	$	70	$	64

Fair_Value_Tables

Fair Value (Tables)	3 Months Ended
	Mar. 31, 2015
Fair Value Disclosures [Abstract]
Financial assets and liabilities measured at fair value	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of March 31, 2015 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	35,253	$	35,253	$	—	$	—
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of December 31, 2014 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	17,030	$	17,030	$	—	$	—

Goodwill_Tables

Goodwill (Tables)	3 Months Ended
	Mar. 31, 2015
Goodwill and Intangible Assets Disclosure [Abstract]
Changes in carrying amount of goodwill	Changes in the carrying amount of goodwill are as follows (in thousands):
	Balance as of December 31, 2014	$	751,063
	Foreign currency translation	182
	Balance as of March 31, 2015	$	751,245

Restructuring_Tables

Restructuring (Tables)	3 Months Ended
	Mar. 31, 2015
Restructuring and Related Activities [Abstract]
Restructuring and Related Costs	Components of the restructuring accrual were as follows (in thousands):
		Consolidation of
		Facilities Costs
	Balance as of December 31, 2014	$	3,046
	Adjustments for estimate revisions	(228		)
	Interest accretion	(13		)
	Payments	(345		)
	Balance as of March 31, 2015	$	2,460

Supplemental_Guarantor_Condens1

Supplemental Guarantor Condensed Consolidating Financials (Tables)	3 Months Ended
	Mar. 31, 2015
Condensed Financial Information of Parent Company Only Disclosure [Abstract]
Supplemental Condensed Consolidating Balance Sheet (unaudited)	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	March 31, 2015
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	8,538		$	26,715		$	—		$	35,253
	Accounts receivable, net	62,663			58,250			(70,680		)	50,233
	Receivable due from Aspect Software Group Holdings Ltd.	448			—			—			448
	Deferred tax assets	1,807			1,960			—			3,767
	Other current assets	15,997			4,845			—			20,842
	Total current assets	89,453			91,770			(70,680		)	110,543
	Property, plant, and equipment, net	18,043			3,219			—			21,262
	Intangible assets, net	48,049			7,988			—			56,037
	Goodwill	714,795			36,450			—			751,245
	Investment in subsidiaries	77,750			—			(77,750		)	—
	Other assets	6,035			9,250			—			15,285
	Total assets	$	954,125		$	148,677		$	(148,430	)	$	954,372
	Liabilities and deficit
	Current liabilities:
	Accounts payable	$	49,955		$	28,553		$	(70,680	)	$	7,828
	Current portion of long-term debt	6,095			—			—			6,095
	Accrued liabilities	46,311			9,946			—			56,257
	Deferred revenues	66,987			23,963			—			90,950
	Total current liabilities	169,348			62,462			(70,680		)	161,130
	Deferred tax liabilities	31,525			1,094			—			32,619
	Long-term deferred revenue	1,362			588			—			1,950
	Long-term debt	763,003			—			—			763,003
	Other long-term liabilities	42,068			6,783			—			48,851
	Total liabilities	1,007,306			70,927			(70,680		)	1,007,553
	Total Aspect Software Parent, Inc. deficit	(53,181		)	74,508			(77,750		)	(56,423		)
	Noncontrolling interest	—			3,242			—			3,242
	Total deficit	(53,181		)	77,750			(77,750		)	(53,181		)
	Total liabilities and deficit	$	954,125		$	148,677		$	(148,430	)	$	954,372
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	December 31, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	2,124		$	14,906		$	—		$	17,030
	Accounts receivable, net	71,021			65,701			(76,799		)	59,923
	Receivable due from Aspect Software Group Holdings Ltd.	415			—			—			415
	Deferred tax assets	1,808			1,908			—			3,716
	Other current assets	16,496			5,009			—			21,505
	Total current assets	91,864			87,524			(76,799		)	102,589
	Property, plant, and equipment, net	18,146			3,427			—			21,573
	Intangible assets, net	50,855			8,625			—			59,480
	Goodwill	714,795			36,268			—			751,063
	Investment in subsidiaries	67,041			—			(67,041		)	—
	Other assets	8,166			8,990			—			17,156
	Total assets	$	950,867		$	144,834		$	(143,840	)	$	951,861
	Liabilities and deficit
	Current liabilities:
	Accounts payable	$	59,718		$	32,168		$	(76,799	)	$	15,087
	Current portion of long-term debt	17,094			—			—			17,094
	Accrued liabilities	39,423			14,268			—			53,691
	Deferred revenues	52,045			17,867			—			69,912
	Total current liabilities	168,280			64,303			(76,799		)	155,784
	Deferred tax liabilities	28,988			3,631			—			32,619
	Long-term deferred revenue	1,571			897			—			2,468
	Long-term debt	764,411			—			—			764,411
Other long-term liabilities	42,311			8,962			—			51,273
Total liabilities	1,005,561			77,793			(76,799		)	1,006,555
Total Aspect Software Parent, Inc. deficit	(54,694		)	63,409			(67,041		)	(58,326		)
Noncontrolling interest	—			3,632			—			3,632
Total deficit	(54,694		)	67,041			(67,041		)	(54,694		)
Total liabilities and deficit	$	950,867		$	144,834		$	(143,840	)	$	951,861
Supplemental Condensed Consolidating Statement of Operations (unaudited)	Supplemental Condensed Consolidating Statement of Operations (unaudited)
	For the Three Months Ended March 31, 2015
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net revenues	$	75,634		$	34,665		$	(4,268	)	$	106,031
	Cost of revenues	33,638			14,313			(4,268		)	43,683
	Gross profit	41,996			20,352			—			62,348
	Operating expenses:
	Research and development	8,852			2,860			—			11,712
	Selling, general and administrative	20,185			7,336			—			27,521
	Amortization expense for acquired intangible assets	1,790			250			—			2,040
	Restructuring (credits) charges	(228		)	—			—			(228		)
	Total operating expenses	30,599			10,446			—			41,045
	Income from operations	11,397			9,906			—			21,303
	Interest and other income (expense), net	(16,480		)	(2,469		)	—			(18,949		)
	(Loss) income before income taxes	(5,083		)	7,437			—			2,354
	Provision for income taxes	722			944			—			1,666
	Equity in earnings of subsidiaries	6,883			—			(6,883		)	—
	Net income	1,078			6,493			(6,883		)	688
	Less: Net loss attributable to noncontrolling interest	—			(390		)	—			(390		)
	Net income attributable to Aspect Software Parent, Inc.	$	1,078		$	6,883		$	(6,883	)	$	1,078
	For the Three Months Ended March 31, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net revenues	$	72,943		$	39,257		$	(4,514	)	$	107,686
	Cost of revenues	34,685			17,034			(4,514		)	47,205
	Gross profit	38,258			22,223			—			60,481
	Operating expenses:
	Research and development	11,274			3,013			—			14,287
	Selling, general and administrative	20,834			10,194			—			31,028
	Amortization expense for acquired intangible assets	1,792			290			—			2,082
	Total operating expenses	33,900			13,497			—			47,397
	Income from operations	4,358			8,726			—			13,084
	Interest and other income (expense), net	(16,040		)	(2,825		)	—			(18,865		)
	(Loss) income before income taxes	(11,682		)	5,901			—			(5,781		)
	Provision for income taxes	894			719			—			1,613
	Equity in earnings of subsidiaries	5,474			—			(5,474		)	—
	Net (loss) income	(7,102		)	5,182			(5,474		)	(7,394		)
	Less: Net loss attributable to noncontrolling interest	—			(292		)	—			(292		)
	Net (loss) income attributable to Aspect Software Parent, Inc.	$	(7,102	)	$	5,474		$	(5,474	)	$	(7,102	)
Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)	Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)
	For the Three Months Ended March 31, 2015
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net income	$	1,078		$	6,493		$	(6,883	)	$	688
	Change in cumulative translation adjustment	(627		)	1,397			(15		)	755
	Comprehensive income	451			7,890			(6,898		)	1,443
	Comprehensive loss attributable to noncontrolling interest	—			(390		)	—			(390		)
	Comprehensive income attributable to Aspect Software Parent, Inc.	$	451		$	8,280		$	(6,898	)	$	1,833
	For the Three Months Ended March 31, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net (loss) income	$	(7,102	)	$	5,182		$	(5,474	)	$	(7,394	)
	Change in cumulative translation adjustment	(335		)	7			16			(312		)
	Comprehensive (loss) income	$	(7,437	)	$	5,189		$	(5,458	)	$	(7,706	)
	Comprehensive loss attributable to noncontrolling interest	—			—			(292		)	(292		)
	Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	(7,437	)	$	5,189		$	(5,166	)	$	(7,414	)
Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)	Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
	For the Three Months Ended March 31, 2015
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Operating activities:
	Net cash provided by (used in ) operating activities	$	20,791		$	12,183		$	—		$	32,974
	Investing activities:
	Purchases of property and equipment	$	(1,852	)	$	(282	)	$	—		$	(2,134	)
	Net cash used in investing activities	(1,852		)	(282		)	—			(2,134		)
	Financing activities:
	Repayment of borrowings	(12,525		)	—			—			(12,525		)
	Net cash used in by financing activities	(12,525		)	—			—			(12,525		)
	Effect of exchange rate changes on cash	—			(92		)	—			(92		)
	Net change in cash and cash equivalents	6,414			11,809			—			18,223
	Cash and cash equivalents:
	Beginning of period	2,124			14,906			—			17,030
	End of period	$	8,538		$	26,715		$	—		$	35,253
	Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
	For the Three Months Ended March 31, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Operating activities:
	Net cash provided by operating activities	$	18,092		$	(1,913	)	$	—		$	16,179
	Investing activities:
	Purchases of property and equipment	(2,009		)	(421		)	—			(2,430		)
	Net cash used in investing activities	(2,009		)	(421		)	—			(2,430		)
	Financing activities:
	Repayment of borrowings	(16,100		)	—			—			(16,100		)
	Proceeds received from capital contribution	4									4
	Net cash provided by financing activities	(16,096		)	—			—			(16,096		)
	Effect of exchange rate changes on cash	—			(275		)	—			(275		)
	Net change in cash and cash equivalents	(13		)	(2,609		)	—			(2,622		)
	Cash and cash equivalents:
	Beginning of period	3,764			22,930			—			26,694
	End of period	$	3,751		$	20,321		$	—		$	24,072

Revenue_Recognition_Details

Revenue Recognition (Details)	3 Months Ended
	Mar. 31, 2015
Revenue Recognition [Line Items]
Typical term of support and maintenance services, year	1 year
Minimum
Revenue Recognition [Line Items]
Term of Support and Maintenance Services	12 months
Maximum
Revenue Recognition [Line Items]
Term of Support and Maintenance Services	36 months

Equity_Details

Equity (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Components of Stock-based compensation expense
Stock-based compensation expense	$70	$64
Cost of services
Components of Stock-based compensation expense
Stock-based compensation expense	9	14
Research and development
Components of Stock-based compensation expense
Stock-based compensation expense	15	23
Selling, general and administrative
Components of Stock-based compensation expense
Stock-based compensation expense	$46	$27

Fair_Value_Fair_Value_Hierarch

Fair Value - Fair Value Hierarchy (Details) (USD $)	Mar. 31, 2015	Dec. 31, 2014
In Thousands, unless otherwise specified
Assets
Cash and cash equivalents	$35,253	$17,030
Quoted Prices in Active Markets (Level 1)
Assets
Cash and cash equivalents	35,253	17,030
Observable Inputs (Level 2)
Assets
Cash and cash equivalents	0	0
Unobservable Inputs (Level 3)
Assets
Cash and cash equivalents	$0	$0

Fair_Value_Additional_Informat

Fair Value - Additional Information (Details)	0 Months Ended	3 Months Ended							3 Months Ended
In Millions, except Share data, unless otherwise specified	Feb. 04, 2013	Mar. 31, 2015	Feb. 04, 2013	Feb. 04, 2013	Mar. 31, 2015	Dec. 31, 2014	Mar. 31, 2015	Dec. 31, 2014	Mar. 31, 2015	Dec. 31, 2014
	GBP (£)	USD ($)	USD ($)	GBP (£)	Credit Facility	Credit Facility	Senior Notes	Senior Notes	EG Solutions Plc	EG Solutions Plc
					First Lien Credit Facility	First Lien Credit Facility	Senior Second Lien Notes	Senior Second Lien Notes	Equity Method Investee	Equity Method Investee
					Recurring fair value measurements	Recurring fair value measurements	Recurring fair value measurements	Recurring fair value measurements	Convertible Debt	Convertible Debt
					Observable Inputs (Level 2)	Observable Inputs (Level 2)	Observable Inputs (Level 2)	Observable Inputs (Level 2)	GBP (£)	GBP (£)
					USD ($)	USD ($)	USD ($)	USD ($)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair value of debt					$447.60	$448.50	$278.40	$302.40
Number of shares purchased	1,712,392
Cost of investment			1.9	1.25
Conditional warrants issued (in shares)	400,000
Current outstanding equity	2.00%
Warrant exercise price (GBP per share)	£ 0.79
Exercise period	2 years
Related party notes receivable										0.55
Related party notes receivable, stated interest rate										10.00%
Convertible note, shares received (in shares)									435,945
Convertible note, conversion price (GBP per share)									£ 0.5
Reduction in investment (less than $0.1 million)		$0.10

Goodwill_Details

Goodwill (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015
Changes in the carrying amount of goodwill
Balance as of December 31, 2014	$751,063
Foreign currency translation	182
Balance as of March 31, 2015	$751,245

Income_Taxes_Details

Income Taxes (Details) (USD $)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014
Income Tax Disclosure [Abstract]
(Benefit from) provision for income taxes	$1,666,000	$1,613,000
Unrecognized tax benefits	35,400,000
Reduction in unrecognized tax benefits	$1,900,000

Restructuring_Details

Restructuring (Details) (Consolidation of Facilities Costs, USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015
Consolidation of Facilities Costs
Restructuring Reserve [Roll Forward]
Balance as of December 31, 2014	$3,046
Adjustments for estimate revisions	-228
Interest accretion	-13
Payments	-345
Balance as of March 31, 2015	$2,460

Related_Party_Transactions_Det

Related Party Transactions (Details) (USD $)	3 Months Ended
	Mar. 31, 2015	Mar. 31, 2014	Dec. 31, 2014
Related Party Transaction [Line Items]
Cash paid for interest	$8,844,000	$9,510,000
Majority shareholder
Related Party Transaction [Line Items]
Advisory fees	500,000	500,000
Due to related parties	3,500,000		3,000,000
Credit Facility | Class L shareholders
Related Party Transaction [Line Items]
Line of credit facility, amount outstanding	50,000,000		50,000,000
Cash paid for interest	0	0
Accrued interest	$2,000,000		$700,000

Supplemental_Guarantor_Condens2

Supplemental Guarantor Condensed Consolidating Financials - Narrative (Details)	3 Months Ended
	Mar. 31, 2015
Condensed Financial Information of Parent Company Only Disclosure [Abstract]
Percentage of ownership	100.00%

Supplemental_Guarantor_Condens3

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Balance Sheets (Details) (USD $)	Mar. 31, 2015		Dec. 31, 2014		Mar. 31, 2014	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:
Cash and cash equivalents	$35,253		$17,030		$24,072	$26,694	$26,694
Accounts receivable, net	50,233		59,923
Receivable due from Aspect Software Group Holdings Ltd.	448		415
Deferred tax assets	3,767		3,716
Other current assets	20,842		21,505
Total current assets	110,543		102,589
Property, plant, and equipment, net	21,262		21,573
Intangible assets, net	56,037		59,480
Goodwill	751,245		751,063
Investment in subsidiaries	0		0
Other assets	15,285		17,156
Total assets	954,372		951,861
Current liabilities:
Accounts payable	7,828		15,087
Current portion of long-term debt	6,095		17,094
Accrued liabilities	56,257		53,691
Deferred revenues	90,950		69,912
Total current liabilities	161,130		155,784
Deferred tax liabilities	32,619		32,619
Long-term deferred revenue	1,950		2,468
Long-term debt	763,003	[1]	764,411	[1]
Other long-term liabilities	48,851		51,273
Total liabilities	1,007,553		1,006,555
Total Aspect Software Parent, Inc. deficit	-56,423		-58,326
Noncontrolling interest	3,242		3,632
Total deficit	-53,181		-54,694
Total liabilities and deficit	954,372		951,861
Issuer / Guarantor Subsidiaries
Current assets:
Cash and cash equivalents	8,538		2,124		3,751		3,764
Accounts receivable, net	62,663		71,021
Receivable due from Aspect Software Group Holdings Ltd.	448		415
Deferred tax assets	1,807		1,808
Other current assets	15,997		16,496
Total current assets	89,453		91,864
Property, plant, and equipment, net	18,043		18,146
Intangible assets, net	48,049		50,855
Goodwill	714,795		714,795
Investment in subsidiaries	77,750		67,041
Other assets	6,035		8,166
Total assets	954,125		950,867
Current liabilities:
Accounts payable	49,955		59,718
Current portion of long-term debt	6,095		17,094
Accrued liabilities	46,311		39,423
Deferred revenues	66,987		52,045
Total current liabilities	169,348		168,280
Deferred tax liabilities	31,525		28,988
Long-term deferred revenue	1,362		1,571
Long-term debt	763,003		764,411
Other long-term liabilities	42,068		42,311
Total liabilities	1,007,306		1,005,561
Total Aspect Software Parent, Inc. deficit	-53,181		-54,694
Noncontrolling interest	0		0
Total deficit	-53,181		-54,694
Total liabilities and deficit	954,125		950,867
Non-guarantor Subsidiaries
Current assets:
Cash and cash equivalents	26,715		14,906		20,321		22,930
Accounts receivable, net	58,250		65,701
Receivable due from Aspect Software Group Holdings Ltd.	0		0
Deferred tax assets	1,960		1,908
Other current assets	4,845		5,009
Total current assets	91,770		87,524
Property, plant, and equipment, net	3,219		3,427
Intangible assets, net	7,988		8,625
Goodwill	36,450		36,268
Investment in subsidiaries	0		0
Other assets	9,250		8,990
Total assets	148,677		144,834
Current liabilities:
Accounts payable	28,553		32,168
Current portion of long-term debt	0		0
Accrued liabilities	9,946		14,268
Deferred revenues	23,963		17,867
Total current liabilities	62,462		64,303
Deferred tax liabilities	1,094		3,631
Long-term deferred revenue	588		897
Long-term debt	0		0
Other long-term liabilities	6,783		8,962
Total liabilities	70,927		77,793
Total Aspect Software Parent, Inc. deficit	74,508		63,409
Noncontrolling interest	3,242		3,632
Total deficit	77,750		67,041
Total liabilities and deficit	148,677		144,834
Eliminations
Current assets:
Cash and cash equivalents	0		0		0		0
Accounts receivable, net	-70,680		-76,799
Receivable due from Aspect Software Group Holdings Ltd.	0		0
Deferred tax assets	0		0
Other current assets	0		0
Total current assets	-70,680		-76,799
Property, plant, and equipment, net	0		0
Intangible assets, net	0		0
Goodwill	0		0
Investment in subsidiaries	-77,750		-67,041
Other assets	0		0
Total assets	-148,430		-143,840
Current liabilities:
Accounts payable	-70,680		-76,799
Current portion of long-term debt	0		0
Accrued liabilities	0		0
Deferred revenues	0		0
Total current liabilities	-70,680		-76,799
Deferred tax liabilities	0		0
Long-term deferred revenue	0		0
Long-term debt	0		0
Other long-term liabilities	0		0
Total liabilities	-70,680		-76,799
Total Aspect Software Parent, Inc. deficit	-77,750		-67,041
Noncontrolling interest	0		0
Total deficit	-77,750		-67,041
Total liabilities and deficit	($148,430)		($143,840)
[1]	$50.0 million held by a related party as of March 31, 2015 and December 31, 2014.

Supplemental_Guarantor_Condens4

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Operations (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Supplemental Condensed Consolidating Statement of Income
Net revenues	$106,031	$107,686
Cost of revenues	43,683	47,205
Gross profit	62,348	60,481
Operating expenses:
Research and development	11,712	14,287
Selling, general and administrative	27,521	31,028
Amortization expense for acquired intangible assets	3,254	3,306
Restructuring (credits) charges	-228	0
Total operating expenses	41,045	47,397
Income from operations	21,303	13,084
Interest and other income (expense), net	-18,949	-18,865
Income (loss) before income taxes	2,354	-5,781
(Benefit from) provision for income taxes	1,666	1,613
Equity in earnings of subsidiaries	0	0
Net income (loss)	688	-7,394
Less: Net loss attributable to noncontrolling interest	-390	-292
Net income (loss) attributable to Aspect Software Parent, Inc.	1,078	-7,102
Issuer / Guarantor Subsidiaries
Supplemental Condensed Consolidating Statement of Income
Net revenues	75,634	72,943
Cost of revenues	33,638	34,685
Gross profit	41,996	38,258
Operating expenses:
Research and development	8,852	11,274
Selling, general and administrative	20,185	20,834
Total operating expenses	30,599	33,900
Income from operations	11,397	4,358
Interest and other income (expense), net	-16,480	-16,040
Income (loss) before income taxes	-5,083	-11,682
(Benefit from) provision for income taxes	722	894
Equity in earnings of subsidiaries	6,883	5,474
Net income (loss)	1,078	-7,102
Less: Net loss attributable to noncontrolling interest	0	0
Net income (loss) attributable to Aspect Software Parent, Inc.	1,078	-7,102
Non-guarantor Subsidiaries
Supplemental Condensed Consolidating Statement of Income
Net revenues	34,665	39,257
Cost of revenues	14,313	17,034
Gross profit	20,352	22,223
Operating expenses:
Research and development	2,860	3,013
Selling, general and administrative	7,336	10,194
Total operating expenses	10,446	13,497
Income from operations	9,906	8,726
Interest and other income (expense), net	-2,469	-2,825
Income (loss) before income taxes	7,437	5,901
(Benefit from) provision for income taxes	944	719
Equity in earnings of subsidiaries	0	0
Net income (loss)	6,493	5,182
Less: Net loss attributable to noncontrolling interest	-390	-292
Net income (loss) attributable to Aspect Software Parent, Inc.	6,883	5,474
Eliminations
Supplemental Condensed Consolidating Statement of Income
Net revenues	-4,268	-4,514
Cost of revenues	-4,268	-4,514
Gross profit	0	0
Operating expenses:
Research and development	0	0
Selling, general and administrative	0	0
Total operating expenses	0	0
Income from operations	0	0
Interest and other income (expense), net	0	0
Income (loss) before income taxes	0	0
(Benefit from) provision for income taxes	0	0
Equity in earnings of subsidiaries	-6,883	-5,474
Net income (loss)	-6,883	-5,474
Less: Net loss attributable to noncontrolling interest	0	0
Net income (loss) attributable to Aspect Software Parent, Inc.	-6,883	-5,474
Operating expenses
Operating expenses:
Amortization expense for acquired intangible assets	2,040	2,082
Restructuring (credits) charges	-228
Operating expenses | Issuer / Guarantor Subsidiaries
Operating expenses:
Amortization expense for acquired intangible assets	1,790	1,792
Restructuring (credits) charges	-228
Operating expenses | Non-guarantor Subsidiaries
Operating expenses:
Amortization expense for acquired intangible assets	250	290
Restructuring (credits) charges	0
Operating expenses | Eliminations
Operating expenses:
Amortization expense for acquired intangible assets	0	0
Restructuring (credits) charges	$0

Supplemental_Guarantor_Condens5

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Comprehensive Income (Loss) (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Computation of Comprehensive income
Net income (loss)	$688	($7,394)
Change in cumulative translation adjustment	755	-312
Comprehensive income (loss)	1,443	-7,706
Comprehensive loss attributable to noncontrolling interest	-390	-292
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	1,833	-7,414
Issuer / Guarantor Subsidiaries
Computation of Comprehensive income
Net income (loss)	1,078	-7,102
Change in cumulative translation adjustment	-627	-335
Comprehensive income (loss)	451	-7,437
Comprehensive loss attributable to noncontrolling interest	0	0
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	451	-7,437
Non-guarantor Subsidiaries
Computation of Comprehensive income
Net income (loss)	6,493	5,182
Change in cumulative translation adjustment	1,397	7
Comprehensive income (loss)	7,890	5,189
Comprehensive loss attributable to noncontrolling interest	-390	0
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	8,280	5,189
Eliminations
Computation of Comprehensive income
Net income (loss)	-6,883	-5,474
Change in cumulative translation adjustment	-15	16
Comprehensive income (loss)	-6,898	-5,458
Comprehensive loss attributable to noncontrolling interest	0	-292
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	($6,898)	($5,166)

Supplemental_Guarantor_Condens6

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Cash Flows (Details) (USD $)	3 Months Ended
In Thousands, unless otherwise specified	Mar. 31, 2015	Mar. 31, 2014
Operating activities:
Net cash and cash equivalents provided by operating activities	$32,974	$16,179
Investing activities:
Purchases of property and equipment	-2,134	-2,430
Net cash and cash equivalents used in investing activities	-2,134	-2,430
Financing activities:
Repayment of borrowings	-12,525	-16,100
Proceeds received from capital contribution		4
Net cash and cash equivalents used in financing activities	-12,525	-16,096
Effect of exchange rate changes on cash	-92	-275
Net change in cash and cash equivalents	18,223	-2,622
Cash and cash equivalents:
Beginning of period	17,030	26,694
End of period	35,253	24,072
Issuer / Guarantor Subsidiaries
Operating activities:
Net cash and cash equivalents provided by operating activities	20,791	18,092
Investing activities:
Purchases of property and equipment	-1,852	-2,009
Net cash and cash equivalents used in investing activities	-1,852	-2,009
Financing activities:
Repayment of borrowings	-12,525	-16,100
Proceeds received from capital contribution		4
Net cash and cash equivalents used in financing activities	-12,525	-16,096
Effect of exchange rate changes on cash	0	0
Net change in cash and cash equivalents	6,414	-13
Cash and cash equivalents:
Beginning of period	2,124
End of period	8,538	3,751
Non-guarantor Subsidiaries
Operating activities:
Net cash and cash equivalents provided by operating activities	12,183	-1,913
Investing activities:
Purchases of property and equipment	-282	-421
Net cash and cash equivalents used in investing activities	-282	-421
Financing activities:
Repayment of borrowings	0	0
Proceeds received from capital contribution
Net cash and cash equivalents used in financing activities	0	0
Effect of exchange rate changes on cash	-92	-275
Net change in cash and cash equivalents	11,809	-2,609
Cash and cash equivalents:
Beginning of period	14,906
End of period	26,715	20,321
Eliminations
Operating activities:
Net cash and cash equivalents provided by operating activities	0	0
Investing activities:
Purchases of property and equipment	0	0
Net cash and cash equivalents used in investing activities	0	0
Financing activities:
Repayment of borrowings	0	0
Proceeds received from capital contribution
Net cash and cash equivalents used in financing activities	0	0
Effect of exchange rate changes on cash	0	0
Net change in cash and cash equivalents	0	0
Cash and cash equivalents:
Beginning of period	0
End of period	$0	$0