Page 4 April 9, 2012 Area of Concern Priority Actions Status Comments Business Development Redesign • Develop Marketing Department • Enhance Capture Process • Align Pricing Function Redesigned Business Development Function Created Marketing Function Increased Funnel by $6.2 Billion (38% Increase) Business System Redesign • Leverage Company spend • Strategize Terms and Conditions (T/Cs) • Develop Strategic Discriminator Prior Corrective Action Plans Scrubbed Enhanced Focus on Business Systems Launched 3-Phase Business System Remediation Plan Cost Structure • Delayer • Develop Market Focus • Optimize Business Processes De-layered: Introduced Business Area Teams (“BAT”) and Centers of Excellence (“COE”) Supply Chain Redesign • Identify the Right Leaders • Develop Second and Third Tier Leaders to Support Growth Organization Redesign Completed Spend Analysis Underway Master Service Agreements Being Developed Compliance • Identify and Develop Brand Identity • Educate External Audiences (Media, Administration, Congress, Customers, Partners, Oversight, decision Makers and Opinion leaders) Formalized Investigation and Adjudication Process Code of Ethics and Business Conduct Rollout Compliance Newsletter Re-vamped Training Leadership Development • Who Are We Training? • When Do We Reach Them? • With What Information? Talent Review Conducted New Organization Formed Training Framework Defined; Courses in Development Brand and Communications • Focus on Employees • Build a Foundation of Public Understanding • Take a Strategic Approach to Proactive Communications Launched Advertising and Online Reputation Management Campaigns Launched Employee Spotlight for Internal/External Use Increased Proactive Outreach Around BAT Teams 2011 Critical Action Plan - Status | 
