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| The magazine of the Society of American Florists (SAF) 25 THE PREDICTION: Many of those “new” orders are likely to be at lower price points. > Low-priced designs? Bring them on, said Paal — as long as the high volume supports the effort, and florists are positioned to mass-produce. Paal is in that position. His company includes not only those eight retail locations, but also separate wholesale, farm-direct and transportation divisions. Because Rutland Beard is so diversified and fills hundreds of wire orders every day, he has major purchasing power and can realize significant savings on flowers, making those low-end orders (in the $29 to $39 range , as he defines them) not only possible but profitable (as long as he keeps COGS at under 18 percent, which he does). “It’s strictly a numbers game,” he said, noting that he has the ability to scale up significantly around holidays, so that a designer who usually creates an average of 3.5 designs per hour has the support and prep help to make eight an hour. (Read more about Paal’s business in “Scale Up? Scale Down?” on p. 28.) “We have a very good partnership with FTD,” Paal said. “They send us a lot of orders, and we get them done and fill them right.” Like Paal, Drummond said the old model simply doesn’t exist anymore. “It used to be less costly to acquire orders through traditional marketing, rather than pay a wire service 27 percent, plus fees,” he said. “That is not true anymore. Many florists have figured out how to manage labor and cost of goods sold. By controlling these expenses and increasing efficiency, some florists can make money on incoming wires and on local orders with a 30 percent acquisition cost, through search engine marketing.” Some florists, Drummond argued, “are recognizing that incremental business from wire services can help cover overhead and provide minimal profit, a long as many of the skus are relatively generic.” And, Apatoff notes, FTD’s average ticket price is growing, a trend the company has promoted heavily within the industry. “FTD saw an average order value increase from $61 in 2007 to more than $67 in 2013,” he said. “The average order value continued to rise in the first half of 2014.” > In Atlanta, Betsy Hall of Hall’s Flower Shop begs to differ. Hall, a past board director of Real Local Florists Inc., was a longtime FTD member and served on an advisory council, but she disassociated herself with the company several years ago.. Even if average transaction prices are increasing, Hall said she believes FTD’s system is “fundamentally broken” because “the [FTD] picture of the design doesn’t match the recipe, the recipe isn’t profitable,” and delivery costs are not accounted for properly. “I used to fill hundreds of orders on a given holiday, and we would execute them well, but it about drove us out of business,” she said. “So I’m concerned now for the brick-and-mortars that don’t look at the full picture . . . You can’t survive if your business is based on these orders.” Thomas Massingham of Garrison Hill Florists Inc., in Dover, N.H. agrees that the “old model is gone,” but like Hall, he questions if the new model is sustainable. “As they compete with us for the same orders, offering substantial discounts, the percentage of orders that florists fill at 100 percent declines and the percentage filled at a 27 percent discount increases . . . at what point are there no longer enough orders filled at 100 percent to subsidize those filled at 73 percent?” When it comes to profitability, Apatoff said, beyond the price of any one design, controlling COGS, labor and maintaining a “good revenue mix” are important variables for florists to consider. “We follow a very disciplined process when developing products that will delight consumers and florists can make a profit on,” he said. “In fact, many of our member florists make money filling orders. Our higher order values also help to increase a florist’s profitability. In addition to being profitable, [another] benefit of an incoming order for a florist is to market to and gain a potential new customer. A new customer is invaluable for florists.” “EFFICIENCY REIGNS SUPREME.” “NOT SO FAST.” |