Loan Receivables and Allowance for Credit Losses | LOAN RECEIVABLES AND ALLOWANCE FOR CREDIT LOSSES ($ in millions) September 30, 2020 December 31, 2019 Credit cards $ 75,204 $ 84,606 Consumer installment loans 1,987 1,347 Commercial credit products 1,270 1,223 Other 60 39 Total loan receivables, before allowance for losses (a)(b) $ 78,521 $ 87,215 _______________________ (a) Total loan receivables include $25.9 billion and $28.8 billion of restricted loans of consolidated securitization entities at September 30, 2020 and December 31, 2019 , respectively. See Note 5. Variable Interest Entities for further information on these restricted loans. (b) At September 30, 2020 and December 31, 2019 , loan receivables included deferred costs, net of deferred income, of $130 million and $140 million , respectively. Disposition of Loan Receivables In January 2020, we completed the sale of loan receivables associated with our Payment Solutions program agreement with Yamaha. Allowance for Credit Losses (a) ($ in millions) Balance at July 1, 2020 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 9,637 $ 1,143 $ (1,052 ) $ 202 $ 9,930 Consumer installment loans 103 50 (9 ) 4 148 Commercial credit products 61 17 (13 ) 2 67 Other 1 — — — 1 Total $ 9,802 $ 1,210 $ (1,074 ) $ 208 $ 10,146 ($ in millions) Balance at January 1, 2020 Impact of ASU 2016-13 Adoption Post-Adoption Balance at January 1, 2020 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 5,506 $ 2,989 $ 8,495 $ 4,411 $ (3,712 ) $ 736 $ 9,930 Consumer installment loans 46 26 72 102 (36 ) 10 148 Commercial credit products 49 6 55 47 (42 ) 7 67 Other 1 — 1 — — — 1 Total $ 5,602 $ 3,021 $ 8,623 $ 4,560 $ (3,790 ) $ 753 $ 10,146 Allowance for Loan Losses (b) ($ in millions) Balance at July 1, 2019 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 5,702 $ 993 $ (1,422 ) $ 225 $ 5,498 Consumer installment loans 50 18 (16 ) 4 56 Commercial credit products 55 9 (14 ) 2 52 Other 2 (1 ) — — 1 Total $ 5,809 $ 1,019 $ (1,452 ) $ 231 $ 5,607 ($ in millions) Balance at January 1, 2019 Provision charged to operations Gross charge-offs Recoveries Balance at Credit cards $ 6,327 $ 2,994 $ (4,584 ) $ 761 $ 5,498 Consumer installment loans 44 46 (47 ) 13 56 Commercial credit products 55 35 (43 ) 5 52 Other 1 1 (1 ) — 1 Total $ 6,427 $ 3,076 $ (4,675 ) $ 779 $ 5,607 _______________________ (a) The allowance for credit losses at September 30, 2020 reflects our estimate of expected credit losses for the life of the loan receivables on our condensed consolidated statement of financial position at September 30, 2020 , which includes the consideration of current and expected macroeconomic conditions that existed at that date. (b) Comparative information is presented in accordance with applicable accounting standards in effect prior to the adoption of ASU 2016-13. Delinquent and Non-accrual Loans At September 30, 2020 ($ in millions) 30-89 days delinquent 90 or more days delinquent Total past due 90 or more days delinquent and accruing Total non-accruing Credit cards $ 1,091 $ 958 $ 2,049 $ 958 $ — Consumer installment loans 23 4 27 — 4 Commercial credit products 13 11 24 11 — Total delinquent loans $ 1,127 $ 973 $ 2,100 $ 969 $ 4 Percentage of total loan receivables 1.4 % 1.2 % 2.7 % 1.2 % — % At December 31, 2019 ($ in millions) 30-89 days delinquent 90 or more days delinquent Total past due 90 or more days delinquent and accruing Total non-accruing (a) Credit cards $ 1,936 $ 1,852 $ 3,788 $ 1,850 $ — Consumer installment loans 21 7 28 — 7 Commercial credit products 40 18 58 18 — Total delinquent loans $ 1,997 $ 1,877 $ 3,874 $ 1,868 $ 7 Percentage of total loan receivables 2.3 % 2.2 % 4.4 % 2.1 % — % _______________________ (a) Excludes purchase credit deteriorated loan receivables. Troubled Debt Restructurings We use certain loan modification programs for borrowers experiencing financial difficulties. These loan modification programs include interest rate reductions and payment deferrals in excess of three months, which were not part of the terms of the original contract. Our TDR loans do not include loans that are classified as loan receivables held for sale or short-term modifications made on a good faith basis in response to COVID-19. We have both internal and external loan modification programs. We use long-term modification programs for borrowers experiencing financial difficulty as a loss mitigation strategy to improve long-term collectability of the loans that are classified as TDRs. The long-term program involves changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The long-term program does not normally provide for the forgiveness of unpaid principal but may allow for the reversal of certain unpaid interest or fee assessments. We also make loan modifications for customers who request financial assistance through external sources, such as consumer credit counseling agency programs. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. The following table provides information on our TDR loan modifications during the periods presented: Three months ended September 30, Nine months ended September 30, ($ in millions) 2020 2019 2020 2019 Credit cards $ 197 $ 226 $ 549 $ 633 Consumer installment loans — — — — Commercial credit products 1 1 2 3 Total $ 198 $ 227 $ 551 $ 636 Our allowance for credit losses on TDRs is generally measured based on the difference between the recorded loan receivable and the present value of the expected future cash flows, discounted at the original effective interest rate of the loan. Interest income from loans accounted for as TDRs is accounted for in the same manner as other accruing loans. The following table provides information about loans classified as TDRs and specific reserves. We do not evaluate credit card loans on an individual basis but instead estimate an allowance for credit losses on a collective basis. At September 30, 2020 ($ in millions) Total recorded investment Related allowance Net recorded investment Unpaid principal balance Credit cards $ 1,109 $ (522 ) $ 587 $ 985 Consumer installment loans — — — — Commercial credit products 3 (2 ) 1 3 Total $ 1,112 $ (524 ) $ 588 $ 988 At December 31, 2019 ($ in millions) Total recorded investment Related allowance Net recorded investment Unpaid principal balance Credit cards $ 1,146 $ (550 ) $ 596 $ 1,019 Consumer installment loans — — — — Commercial credit products 4 (2 ) 2 4 Total $ 1,150 $ (552 ) $ 598 $ 1,023 Financial Effects of TDRs As part of our loan modifications for borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following table presents the types and financial effects of loans modified and accounted for as TDRs during the periods presented: Three months ended September 30, 2020 2019 ($ in millions) Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Credit cards $ 11 $ 67 $ 1,112 $ 11 $ 67 $ 1,074 Consumer installment loans — — — — — — Commercial credit products — 1 3 — 1 4 Total $ 11 $ 68 $ 1,115 $ 11 $ 68 $ 1,078 Nine months ended September 30, 2020 2019 ($ in millions) Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Interest income recognized during period when loans were impaired Interest income that would have been recorded with original terms Average recorded investment Credit cards $ 32 $ 206 $ 1,130 $ 33 $ 197 $ 1,103 Consumer installment loans — — — — — — Commercial credit products — 1 3 — 1 4 Total $ 32 $ 207 $ 1,133 $ 33 $ 198 $ 1,107 Payment Defaults The following table presents the type, number and amount of loans accounted for as TDRs that enrolled in a modification plan within the previous 12 months from the applicable balance sheet date and experienced a payment default and charged-off during the periods presented. Three months ended September 30, 2020 2019 ($ in millions) Accounts defaulted Loans defaulted Accounts defaulted Loans defaulted Credit cards 14,440 $ 38 15,059 $ 37 Consumer installment loans — — — — Commercial credit products 278 1 40 — Total 14,718 $ 39 15,099 $ 37 Nine months ended September 30, 2020 2019 ($ in millions) Accounts defaulted Loans defaulted Accounts defaulted Loans defaulted Credit cards 38,885 $ 102 36,529 $ 88 Consumer installment loans — — — — Commercial credit products 319 1 80 1 Total 39,204 $ 103 36,609 $ 89 Credit Quality Indicators Our loan receivables portfolio includes both secured and unsecured loans. Secured loan receivables are largely comprised of consumer installment loans secured by equipment. Unsecured loan receivables are largely comprised of our open-ended consumer and commercial revolving credit card loans. As part of our credit risk management activities, on an ongoing basis, we assess overall credit quality by reviewing information related to the performance of a customer’s account with us, as well as information from credit bureaus, such as a Fair Isaac Corporation (“FICO”) or other credit scores, relating to the customer’s broader credit performance. Credit scores are obtained at origination of the account and are refreshed, at a minimum quarterly, but could be as often as weekly, to assist in predicting customer behavior. We categorize these credit scores into the following three credit score categories: (i) 661 or higher, which are considered the strongest credits; (ii) 601 to 660, considered moderate credit risk; and (iii) 600 or less, which are considered weaker credits. There are certain customer accounts for which a FICO score is not available where we use alternative sources to assess their credit and predict behavior. The following table provides the most recent FICO scores available for our customers at September 30, 2020 , December 31, 2019 and September 30, 2019 , respectively, as a percentage of each class of loan receivable. The table below excludes 0.3% , 0.3% and 0.9% of our total loan receivables balance at each of September 30, 2020 , December 31, 2019 and September 30, 2019 , respectively, which represents those customer accounts for which a FICO score is not available. September 30, 2020 December 31, 2019 September 30, 2019 661 or 601 to 600 or 661 or 601 to 600 or 661 or 601 to 600 or higher 660 less higher 660 less higher 660 less Credit cards 77 % 17 % 6 % 74 % 18 % 8 % 75 % 19 % 6 % Consumer installment loans 79 % 16 % 5 % 76 % 17 % 7 % 80 % 14 % 6 % Commercial credit products 93 % 4 % 3 % 90 % 5 % 5 % 91 % 5 % 4 % Unfunded Lending Commitments We manage the potential risk in credit commitments by limiting the total amount of credit, both by individual customer and in total, by monitoring the size and maturity of our portfolios and by applying the same credit standards for all of our credit products. Unused credit card lines available to our customers totaled approximately $415 billion and $419 billion at September 30, 2020 and December 31, 2019 , respectively. While these amounts represented the total available unused credit card lines, we have not experienced and do not anticipate that all of our customers will access their entire available line at any given point in time. Interest Income by Product The following table provides additional information about our interest and fees on loans, including merchant discounts, from our loan receivables, including held for sale: Three months ended September 30, Nine months ended September 30, ($ in millions) 2020 2019 2020 2019 Credit cards (a) $ 3,752 $ 4,807 $ 11,764 $ 13,975 Consumer installment loans 46 48 118 134 Commercial credit products 22 35 85 103 Other 1 — 2 1 Total $ 3,821 $ 4,890 $ 11,969 $ 14,213 _______________________ (a) Interest income on credit cards that was reversed related to accrued interest receivables written off was $330 million and $443 million for the three months ended September 30, 2020 and 2019 , respectively, and $1.2 billion and $1.5 billion for the nine months ended September 30, 2020 and 2019 , respectively. |