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| SYNCHRONY FINANCIAL | | | | | | | | | | | | | | | | | |
| PLATFORM RESULTS | | | | | | | | | | | | |
| (unaudited, $ in millions) | | | | | | | | | | | | | | | | | | | |
| Quarter Ended | | | | | | | | |
| Mar 31,
2021 | | Dec 31,
2020 | | Sep 30,
2020 | | Jun 30,
2020 | | Mar 31,
2020 | | 1Q'21 vs. 1Q'20 | | | | | | |
| HOME & AUTO | | | | | | | | | | | | | | | | | | | |
Purchase volume(1) | $ | 9,915 | | | $ | 10,327 | | | $ | 10,653 | | | $ | 9,729 | | | $ | 9,104 | | | $ | 811 | | 8.9 | % | | | | | | | |
| Period-end loan receivables | $ | 25,456 | | | $ | 26,494 | | | $ | 26,202 | | | $ | 25,875 | | | $ | 26,673 | | | $ | (1,217) | | (4.6) | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 25,785 | | | $ | 26,214 | | | $ | 25,908 | | | $ | 25,792 | | | $ | 26,999 | | | $ | (1,214) | | (4.5) | % | | | | | | | |
Average active accounts (in thousands)(3) | 17,808 | | | 18,119 | | | 18,127 | | | 18,213 | | | 18,707 | | | (899) | | (4.8) | % | | | | | | | |
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| Interest and fees on loans | $ | 1,059 | | | $ | 1,147 | | | $ | 1,114 | | | $ | 1,079 | | | $ | 1,171 | | | $ | (112) | | (9.6) | % | | | | | | | |
| Other income | $ | 15 | | | $ | 12 | | | $ | 14 | | | $ | 20 | | | $ | 12 | | | $ | 3 | | 25.0 | % | | | | | | | |
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| DIGITAL | | | | | | | | | | | | | | | | | | | |
Purchase volume(1) | $ | 9,340 | | | $ | 11,005 | | | $ | 9,038 | | | $ | 8,439 | | | $ | 7,394 | | | $ | 1,946 | | 26.3 | % | | | | | | | |
| Period-end loan receivables | $ | 18,907 | | | $ | 20,427 | | | $ | 18,922 | | | $ | 18,945 | | | $ | 19,510 | | | $ | (603) | | (3.1) | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 19,437 | | | $ | 19,392 | | | $ | 18,807 | | | $ | 19,062 | | | $ | 19,755 | | | $ | (318) | | (1.6) | % | | | | | | | |
Average active accounts (in thousands)(3) | 17,318 | | | 16,898 | | | 16,440 | | | 16,414 | | | 16,490 | | | 828 | | 5.0 | % | | | | | | | |
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| Interest and fees on loans | $ | 903 | | | $ | 976 | | | $ | 915 | | | $ | 913 | | | $ | 997 | | | $ | (94) | | (9.4) | % | | | | | | | |
| Other income | $ | (12) | | | $ | (26) | | | $ | (16) | | | $ | (8) | | | $ | (4) | | | $ | (8) | | 200.0 | % | | | | | | | |
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| DIVERSIFIED & VALUE | | | | | | | | | | | | | | | | | | | |
Purchase volume(1) | $ | 9,220 | | | $ | 11,267 | | | $ | 9,634 | | | $ | 7,683 | | | $ | 9,401 | | | $ | (181) | | (1.9) | % | | | | | | | |
| Period-end loan receivables | $ | 14,217 | | | $ | 15,761 | | | $ | 14,825 | | | $ | 15,177 | | | $ | 16,769 | | | $ | (2,552) | | (15.2) | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 14,574 | | | $ | 15,024 | | | $ | 14,919 | | | $ | 15,425 | | | $ | 17,545 | | | $ | (2,971) | | (16.9) | % | | | | | | | |
Average active accounts (in thousands)(3) | 17,457 | | | 17,324 | | | 16,307 | | | 16,626 | | | 21,098 | | | (3,641) | | (17.3) | % | | | | | | | |
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| Interest and fees on loans | $ | 789 | | | $ | 822 | | | $ | 809 | | | $ | 849 | | | $ | 1,048 | | | $ | (259) | | (24.7) | % | | | | | | | |
| Other income | $ | 5 | | | $ | 20 | | | $ | 38 | | | $ | 17 | | | $ | 15 | | | $ | (10) | | (66.7) | % | | | | | | | |
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| HEALTH & WELLNESS | | | | | | | | | | | | | | | | | | | |
Purchase volume(1) | $ | 2,648 | | | $ | 2,676 | | | $ | 2,738 | | | $ | 1,952 | | | $ | 2,659 | | | $ | (11) | | (0.4) | % | | | | | | | |
| Period-end loan receivables | $ | 9,317 | | | $ | 9,580 | | | $ | 9,368 | | | $ | 9,222 | | | $ | 10,101 | | | $ | (784) | | (7.8) | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 9,442 | | | $ | 9,476 | | | $ | 9,245 | | | $ | 9,387 | | | $ | 10,260 | | | $ | (818) | | (8.0) | % | | | | | | | |
Average active accounts (in thousands)(3) | 5,706 | | | 5,724 | | | 5,708 | | | 5,966 | | | 6,379 | | | (673) | | (10.6) | % | | | | | | | |
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| Interest and fees on loans | $ | 558 | | | $ | 589 | | | $ | 552 | | | $ | 535 | | | $ | 597 | | | $ | (39) | | (6.5) | % | | | | | | | |
| Other income | $ | 40 | | | $ | 27 | | | $ | 32 | | | $ | 23 | | | $ | 25 | | | $ | 15 | | 60.0 | % | | | | | | | |
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| LIFESTYLE | | | | | | | | | | | | | | | | | | | |
Purchase volume(1) | $ | 1,154 | | | $ | 1,383 | | | $ | 1,267 | | | $ | 1,286 | | | $ | 997 | | | $ | 157 | | 15.7 | % | | | | | | | |
| Period-end loan receivables | $ | 4,988 | | | $ | 5,098 | | | $ | 4,842 | | | $ | 4,718 | | | $ | 4,575 | | | $ | 413 | | 9.0 | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 5,003 | | | $ | 4,920 | | | $ | 4,771 | | | $ | 4,551 | | | $ | 4,663 | | | $ | 340 | | 7.3 | % | | | | | | | |
Average active accounts (in thousands)(3) | 2,573 | | | 2,536 | | | 2,404 | | | 2,462 | | | 2,810 | | | (237) | | (8.4) | % | | | | | | | |
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| Interest and fees on loans | $ | 181 | | | $ | 187 | | | $ | 180 | | | $ | 172 | | | $ | 195 | | | $ | (14) | | (7.2) | % | | | | | | | |
| Other income | $ | 5 | | | $ | 6 | | | $ | 5 | | | $ | 4 | | | $ | 5 | | | $ | — | | — | % | | | | | | | |
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CORP, OTHER(4) | | | | | | | | | | | | | | | | | | | |
Purchase volume(1)(2) | $ | 2,472 | | | $ | 3,216 | | | $ | 2,683 | | | $ | 2,066 | | | $ | 2,487 | | | $ | (15) | | (0.6) | % | | | | | | | |
| Period-end loan receivables | $ | 3,973 | | | $ | 4,507 | | | $ | 4,362 | | | $ | 4,376 | | | $ | 4,841 | | | $ | (868) | | (17.9) | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 4,117 | | | $ | 4,426 | | | $ | 4,355 | | | $ | 4,480 | | | $ | 5,206 | | | $ | (1,089) | | (20.9) | % | | | | | | | |
Average active accounts (in thousands)(2)(3) | 5,418 | | | 5,660 | | | 5,284 | | | 5,155 | | | 6,594 | | | (1,176) | | (17.8) | % | | | | | | | |
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| Interest and fees on loans | $ | 242 | | | $ | 260 | | | $ | 251 | | | $ | 260 | | | $ | 332 | | | $ | (90) | | (27.1) | % | | | | | | | |
| Other income | $ | 78 | | | $ | 43 | | | $ | 58 | | | $ | 39 | | | $ | 44 | | | $ | 34 | | 77.3 | % | | | | | | | |
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| TOTAL SYF | | | | | | | | | | | | | | | | | | | |
Purchase volume(1)(2) | $ | 34,749 | | | $ | 39,874 | | | $ | 36,013 | | | $ | 31,155 | | | $ | 32,042 | | | $ | 2,707 | | 8.4 | % | | | | | | | |
| Period-end loan receivables | $ | 76,858 | | | $ | 81,867 | | | $ | 78,521 | | | $ | 78,313 | | | $ | 82,469 | | | $ | (5,611) | | (6.8) | % | | | | | | | |
| Average loan receivables, including held for sale | $ | 78,358 | | | $ | 79,452 | | | $ | 78,005 | | | $ | 78,697 | | | $ | 84,428 | | | $ | (6,070) | | (7.2) | % | | | | | | | |
Average active accounts (in thousands)(2)(3) | 66,280 | | | 66,261 | | | 64,270 | | | 64,836 | | | 72,078 | | | (5,798) | | (8.0) | % | | | | | | | |
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| Interest and fees on loans | $ | 3,732 | | | $ | 3,981 | | | $ | 3,821 | | | $ | 3,808 | | | $ | 4,340 | | | $ | (608) | | (14.0) | % | | | | | | | |
| Other income | $ | 131 | | | $ | 82 | | | $ | 131 | | | $ | 95 | | | $ | 97 | | | $ | 34 | | 35.1 | % | | | | | | | |
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| (1) Purchase volume, or net credit sales, represents the aggregate amount of charges incurred on credit cards or other credit product accounts less returns during the period. | | | | | | | |
| (2) Includes activity and balances associated with loan receivables held for sale. | | | | | | | |
| (3) Active accounts represent credit card or installment loan accounts on which there has been a purchase, payment or outstanding balance in the current month. | | | | | | | |
| (4) Includes activity and balances associated with our program agreement with GAP Inc. which is scheduled to expire in April 2022. | | | | | | | |
