NOVEMBER 11, 2019 / 9:45PM GMT, Q2 2020 DXC Technology Co Earnings Call
Bryan C. BerginCowen and Company, LLC, Research Division - Director
Okay. So it sounds like a pretty wide mix here. As far as the traditional business, the cannibalization strategy that’s been in action, can you give us a sense on how thattrade-off is occurring? Any early success cases that you’re seeing here? Is that still too early to determine?
Paul N. SalehDXC Technology Company - Executive VP & CFO
I think you’re seeing some of that showing up even in the digital revenue going up about 30% and we’re seeing a positive momentum. If I look at our entire pipeline across the board is up20-plus percent qualified pipeline. So I think it’s -- we’re seeing early signs of it, but it’s just masked also by some of the other things that we have highlighted, meaning that some of the delivery execution issues that we encountered and the impact it has had near-term on the business.
Michael J. SalvinoDXC Technology Company - CEO, President & Director
Yes. So Bryan, the thing that’s been interesting is the debate, right, that the market has this thing is, all of a sudden, this ITO business is going to go away. I mean, I keep looking at it and saying, “Here are the specific facts I got. 70% of today’s workload will be still aroundon-prem by 2023.” And when I talk to our customers, they’re looking at those apps, they’re looking at the data. Not everything is going to move to the cloud, all right? And that’s still good IT modernization business that we need to go get, right, and is ours for the taking.
The second thing is when I look at the decline, I’ve seen numbers anywhere between 3% per year for the next 3 years. I’ve seen the market be down 5% to 10%. And my point is, with our reemphasis on ITO, we should be able to get our fair share. And when you look at what we’ve done in digital, that’s why I said it’s the end strategy. If that digital business continues to grow aligned with the market and we’re able to moderate, all right, what we’ve done in ITO, this business is going to grow. Now I plan on looking at it for the rest of 2020 to make sure we’ve got everything in place to get that done. It will take just a little bit of time, but that’s where my head’s at.
Operator
We’ll take the next question from Joseph Foresi at Cantor Fitzgerald.
Joseph Dean ForesiCantor Fitzgerald & Co., Research Division - Analyst
I just was wondering, kind of 2 or 3 questions here. First, Mike, on the shortfall in the quarter and the lumpiness in the business, was it one particular client? Why all of the execution? I know there’s been some kind of bumps in the road leading up to this quarter. But I’m wondering why it all happened sort of this quarter and what the feedback is -- was it in a number of different accounts? Are they going to competitors? I’m just kind of curious around the timing associated with that.
Michael J. SalvinoDXC Technology Company - CEO, President & Director
Okay. So first of all, look, I mean, when you look at the beginning, I mentioned about our cost profile, right? We were very focused on cost to date in 2020. In terms of the accounts when you push on that, I don’t see the accounts as being widespread but we’re definitely focused on investing in roughly 20, 30 accounts, all right? And I take a different lens on what good looks like. I want these clients, all right, to be very delighted about our service. That’s how you get more work. So I sit there and go, “Look, I want to take a different focus on these things and make sure that assuming we do the ITO layer, we can move up the enterprise stack.” What was your next question?
Joseph Dean ForesiCantor Fitzgerald & Co., Research Division - Analyst
Yes. I’m just curious, was it like a couple of a batch of accounts that went to competitors or was it mix or execution? I’m just trying to get a sense of like what caused all the delays and how we should think about it.
Michael J. SalvinoDXC Technology Company - CEO, President & Director
This is not accounts going to competitors, okay? This is us looking at our clients, all right, dealing with their movement from the ITO layer to the cloud, all right? And in terms of us, what I call refocusing on ITO or not focusing, deemphasizing in ITO, right, it’s created some service level issues, all right? When that happens, the clients obviously aren’t happy, okay? And they put us on hold in terms of additional work. And like I said in my customer comments, customers want to grow with people they trust, and they’ve trusted us for years. So the fact that we’ve deemphasized this business a bit, all right, we’ve got to get back in there and basically shore up that relationship again, and then that will help us grow. So that’s the logic there.
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