Credit card receivables | 60 days 2,823,966 30.5 1,579,010 30.6
Total not overdue installments 8,464,436 91.3 4,885,023 94.6
Installments overdue by:
<= 30 days 237,531 2.6 77,527 1.5
30 < 60 days 91,604 1.0 34,476 0.7
60 < 90 days 74,917 0.8 26,747 0.5
> 90 days 397,737 4.3 138,380 2.7
Total overdue installments 801,789 8.7 277,130 5.4
Total 9,266,225 100.0 5,162,153 100.0 Overdue installments consist mainly of revolving
balances, and not overdue installments consist mainly of current receivables and future bill installments ( parcelado c) Credit loss allowance - by stages As of December 31, 2022, the credit card
ECL allowance totaled US$1,050,668 (US$390,679 as of December 31, 2021). The provision is provided by a model estimation, consistently
applied, which is sensitive to the methods, assumptions, and risk parameters underlying its calculation. The amount that the credit loss allowance
represents in comparison to the Group’s gross receivables coverage ratio is also monitored, to anticipate trends that could indicate
credit risk increases. This metric is considered a key risk indicator and it is monitored across multiple committees, supporting the decision-making
process and is discussed in the credit forums. All receivables are classified through stages,
as described in note 4(a). The majority of the Group's credit card portfolio
was classified as stage 1, followed by stages 2 and 3, respectively as of December 31, 2022 and December 31, 2021. The proportion of stage
3 exposures increased to 6.5 3.8
Schedule of majority of the Group's credit card portfolio being classified as stage 1, followed by
stages 2 and 3, respectively
2022
Gross Exposures % Credit Loss Allowance % Coverage Ratio (%)
Stage 1 7,750,270 83.6 322,970 30.7 4.2
Stage 2 917,178 9.9 254,181 24.2 27.7
Absolute Trigger (Days Late) 215,209 23.5 140,167 55.1 65.1
Relative Trigger (PD deterioration) 701,969 76.5 114,014 44.9 16.2
Stage 3 598,777 6.5 473,517 45.1 79.1
Total 9,266,225 100.0 1,050,668 100.0 11.3
2021
Gross Exposures % Credit Loss Allowance % Coverage Ratio (%)
Stage 1 4,525,689 87.7 127,358 32.6 2.8
Stage 2 440,105 8.5 126,392 32.4 28.7
Absolute Trigger (Days Late) 131,409 29.9 61,844 48.9 47.1
Relative Trigger (PD deterioration) 308,696 70.1 64,548 51.1 20.9
Stage 3 196,359 3.8 136,929 35.0 69.7
Total 5,162,153 100.0 390,679 100.0 7.6 d) Credit loss allowance - by credit
quality vs. stages
Schedule of Credit loss allowance by credit quality
2022
Gross Exposures % Credit Loss Allowance % Coverage Ratio (%)
Strong (PD < 5%) 6,097,909 65.8 113,780 10.8 1.9
Stage 1 6,081,551 99.7 113,525 99.8 1.9
Stage 2 16,358 0.3 255 0.2 1.6
Satisfactory (5% <= PD <= 20%) 1,477,414 15.9 118,825 11.2 8.0
Stage 1 1,227,610 83.1 100,190 84.3 8.2
Stage 2 249,804 16.9 18,635 15.7 7.5
Higher Risk (PD > 20%) 1,690,902 18.3 818,063 78.0 48.4
Stage 1 441,109 26.1 109,255 13.4 24.8
Stage 2 651,016 38.5 235,291 28.8 36.1
Stage 3 598,777 35.4 473,517 57.9 79.1
Total 9,266,225 100.0 1,050,668 100.0 11.3
2021
Gross Exposures % Credit Loss Allowance % Coverage Ratio (%)
Strong (PD < 5%) 3,755,666 72.8 40,480 10.4 1.1
Stage 1 3,754,626 100.0 40,435 99.9 1.1
Stage 2 1,040 0.0 45 0.1 4.3
Satisfactory (5% <= PD <= 20%) 804,608 15.6 71,149 18.2 8.8
Stage 1 675,507 84.0 57,102 80.3 8.5
Stage 2 129,101 16.0 14,047 19.7 10.9
Higher Risk (PD > 20%) 601,879 11.6 279,050 71.4 46.4
Stage 1 95,556 15.9 29,821 10.7 31.2
Stage 2 309,964 51.5 112,300 40.2 36.2
Stage 3 196,359 32.6 136,929 49.1 69.7
Total 5,162,153 100.0 390,679 100.0 7.6 The credit quality classification is grouped
in three categories based on its probability of default (PD) at the reporting date, as shown in the table below:
Schedule of credit quality classification gross
Stage 1 and 2 Stage3
Default grade Probability of default Credit quality description Probability of default Credit quality description
1 <1% Strong
2 1.0% to 5.0% Strong
3 5.0% to 20.0% Satisfactory
4 20.0% to 35.0% Higher Risk
5 >35% Higher Risk 100 Higher Risk When compared to December 31, 2021, a change
in the credit quality distribution is observed, with relative exposure moving to higher PD stages. This movement is explained by the changes
to models and aforementioned risk normalization. There is still a significant concentration of receivables at stage 1 based on credit
quality. Receivables with satisfactory risk are distributed between stages 1 and 2, mostly at stage 1. Defaulted assets at stage 3 are classified
as higher risk. There is also a large proportion of stage 2 exposures classified as higher risk.
e) Credit loss allowance - changes The following tables show the reconciliations
from the opening to the closing balance of the credit loss allowance by stages of the financial instruments.
Schedule of credit allowance changes
2022
Stage 1 Stage 2 Stage 3 Total
Credit loss allowance at beginning of year 127,358 126,392 136,929 390,679
Transfers from Stage 1 to Stage 2 (19,469) 19,469 - -
Transfers from Stage 2 to Stage 1 38,029 (38,029) - -
Transfers to Stage 3 (22,691) (64,523) 87,214 -
Transfers from Stage 3 6,148 1,659 (7,807) -
Write-offs - - (290,974) (290,974)
Net increase of loss allowance (note 7) 190,073 203,018 545,988 939,079
New originations (a) 144,394 22,320 11,167 177,881
Changes in exposure of preexisting accounts (b) 115,746 4,813 2,400 122,959
Net drawdowns, repayments, net remeasurement and movements due to risk changes (97,269) 210,317 519,615 632,663
Changes to models used in calculation (c) 27,202 (34,432) 12,806 5,576
Effect of changes in exchange rates (OCI) 3,522 6,195 2,167 11,884
Credit loss allowance at end of the year 322,970 254,181 473,517 1,050,668
2021
Stage 1 Stage 2 Stage 3 Total
Credit loss allowance at beginning of year 79,296 60,391 77,855 217,542
Transfers from Stage 1 to Stage 2 (10,514) 10,514 - -
Transfers from Stage 2 to Stage 1 17,840 (17,840) - -
Transfers to Stage 3 (7,023) (13,176) 20,199 -
Transfers from Stage 3 151 70 (221) -
Write-offs - - (118,518) (118,518)
Net increase of loss allowance (note 7) 54,096 92,658 164,847 311,601
New originations (a) 94,367 9,547 3,979 107,893
Changes in exposure of preexisting accounts (b) 120,420 2,585 363 123,368
Net drawdowns, repayments, net remeasurement and movements due to risk changes (161,906) 79,282 160,186 77,562
Changes to models used in calculation (c) 1,215 1,244 319 2,778
Effect of changes in exchange rates (OCI) (6,488) (6,225) (7,233) (19,946)
Credit loss allowance at end of the year 127,358 126,392 136,929 390,679
2020
Stage 1 Stage 2 Stage 3 Total
Credit loss allowance at beginning of year 68,437 75,531 79,929 223,897
Transfers from Stage 1 to Stage 2 (4,252) 4,252 - -
Transfers from Stage 2 to Stage 1 27,974 (27,974) - -
Transfers to Stage 3 (3,929) (11,252) 15,181 -
Transfers from Stage 3 246 129 (375) -
Write-offs - - (116,856) (116,856)
Net increase of loss allowance (note 7) 6,154 36,643 117,973 160,770
New originations (a) 27,727 2,421 1,376 31,524
Changes in exposure of preexisting accounts (b) - - - -
Net drawdowns, repayments, net remeasurement and movements due to risk changes (9,593) 33,474 104,248 128,129
Changes to models used in calculation (c) (11,980) 748 12,349 1,117
Effect of changes in exchange rates (OCI) (15,334) (16,938) (17,997) (50,269)
Credit loss allowance at end of the year 79,296 60,391 77,855 217,542
(a) Considers all accounts originated from the beginning to the end of the period. ECL effects presented in the table were calculated as
if risk parameters at the beginning of the period were applied.
(b) Reflects the movements in exposure of accounts that already existed in the beginning of the period, as increase in credit limits. ECL
effects were calculated as if risk parameters of the exposures at the beginning of the period were applied.
(c) Relates to methodology changes that occurred during the period, according to the Group's processes of model monitoring. The following tables present changes in the
gross carrying amount of the credit card portfolio to demonstrate the effects of the changes in the loss allowance for the same portfolio
as discussed above. “Net change of gross carrying amount” includes acquisitions, payments, and interest accruals.
Schedule of
net change of gross carrying amount” includes acquisitions, payments, and interest accruals
2022
Stage 1 Stage 2 Stage 3 Total
Gross carrying amount at beginning of year 4,525,689 440,105 196,359 5,162,153
Transfers from Stage 1 to Stage 2 (377,421) 377,421 - -
Transfers from Stage 2 to Stage 1 178,742 (178,742) - -
Transfers to Stage 3 (218,192) (168,974) 387,166 -
Transfers from Stage 3 8,576 2,325 (10,901) -
Write-offs - - (290,974) (290,974)
Net change of gross carrying amount 3,450,551 427,186 313,606 4,191,343
Effect of changes in exchange rates (OCI) 182,325 17,857 3,521 203,703
Gross carrying amount at end of the year 7,750,270 917,178 598,777 9,266,225
2021
Stage 1 Stage 2 Stage 3 Total
Gross carrying amount at beginning of year 2,799,999 202,673 116,200 3,118,872
Transfers from Stage 1 to Stage 2 (168,654) 168,654 - -
Transfers from Stage 2 to Stage 1 73,448 (73,448) - -
Transfers to Stage 3 (72,328) (41,112) 113,440 -
Transfers from Stage 3 156 68 (224) -
Write-offs - - (120,071) (120,071)
Net change of gross carrying amount 2,145,118 205,148 97,356 2,447,622
Effect of changes in exchange rates (OCI) (252,050) (21,878) (10,342) (284,270)
Gross carrying amount at end of the year 4,525,689 440,105 196,359 5,162,153
2020
Stage 1 Stage 2 Stage 3 Total
Credit loss allowance at beginning of year 2,484,556 389,734 136,131 3,010,421
Transfers from Stage 1 to Stage 2 (79,734) 79,734 - -
Transfers from Stage 2 to Stage 1 162,232 (162,232) - -
Transfers to Stage 3 (43,582) (49,951) 93,533 -
Transfers from Stage 3 435 226 (661) -
Write-offs - - (116,856) (116,856)
Net change of gross carrying amount 839,461 31,990 34,640 906,091
Effect of changes in exchange rates (OCI) (563,369) (86,828) (30,587) (680,784)
Credit loss allowance at end of the year 2,799,999 202,673 116,200 3,118,872 f) Credit loss allowance - COVID-19
impacts As the COVID-19 pandemic started to spread
in the year 2020, lockdowns and mobility restrictions were expected to severely harm the economy, pushing financial institutions and individuals
to be more conservative about taking risks. In addition, the Brazilian government response included "Emergency Aid", all of
which together caused a change in the portfolio credit behavior, reducing delinquency and other risk indicators. As vaccinations advanced and restrictions
fell, mainly after the last quarter of 2021, the economy started to regain traction, laying ground for a resumption in risk-related activities. In 2022, as the effects of the pandemic dimmed,
the risk profile of the portfolio changed, reverting into what is considered to be a risk normalization trend until pre-pandemic levels.
Delinquencies followed this path to normalization during the first half of 2022. " id="sjs-B4" xml:space="preserve">13. Credit card receivables a) Composition of receivables Composition of receivables 2022 2021 Receivables - current (i) 4,236,235 2,341,492 Receivables - installments (i) 4,259,979 2,483,647 Receivables - revolving (ii) 770,011 337,014 Total receivables 9,266,225 5,162,153 Fair value adjustment - portfolio hedge (note 18) (51) - Total 9,266,174 5,162,153 Credit card ECL allowance Presented as deduction of receivables (1,033,102) (381,633) Presented as "Other liabilities" (17,566) (9,046) Total credit card ECL allowance (1,050,668) (390,679) Receivables, net 8,215,506 4,771,474 Total receivables presented as assets 8,233,072 4,780,520 (i) "Receivables - current" is related to purchases made by customers due on the next credit card billing date, and pix financing in one installment. "Receivables - installments" is related to purchases in installments which are financed by the merchant. Cardholder's purchase is paid in up to 12, 24 and 36 in Brazil, Mexico and Colombia, respectively, in monthly installments on purchases in installments. Cardholder's credit limit is reduced whenever there is a transaction by the customer. The Group makes the corresponding payments to the credit card network (see note 21) following a similar schedule. As receipts and payments are aligned, the Group does not incur significant financing costs with this product, however it is exposed to the credit risk of the cardholder as it is obliged to make the payments to the credit card network even if the cardholder does not pay. "Receivables - installments" also includes the amounts of credit card bills not fully paid by the customers and that have been converted into payments in installments with a fixed interest rate ( fatura parcelada (ii) "Receivables - revolving" is related to the amounts due from customers that have not paid in full their credit card bill. Customers may request to convert these receivables into loans to be paid in installments. In accordance with Brazilian regulation, revolving balances that are outstanding for more than 2 months are mandatorily converted into fatura parcelada . b) Breakdown by maturity Breakdown by maturity 2022 2021 Amount % Amount % Installments not overdue due in: <= 30 days 4,036,414 43.6 2,401,149 46.5 30 < 60 days 1,604,056 17.3 904,864 17.5 > 60 days 2,823,966 30.5 1,579,010 30.6 Total not overdue installments 8,464,436 91.3 4,885,023 94.6 Installments overdue by: <= 30 days 237,531 2.6 77,527 1.5 30 < 60 days 91,604 1.0 34,476 0.7 60 < 90 days 74,917 0.8 26,747 0.5 > 90 days 397,737 4.3 138,380 2.7 Total overdue installments 801,789 8.7 277,130 5.4 Total 9,266,225 100.0 5,162,153 100.0 Overdue installments consist mainly of revolving balances, and not overdue installments consist mainly of current receivables and future bill installments ( parcelado c) Credit loss allowance - by stages As of December 31, 2022, the credit card ECL allowance totaled US$1,050,668 (US$390,679 as of December 31, 2021). The provision is provided by a model estimation, consistently applied, which is sensitive to the methods, assumptions, and risk parameters underlying its calculation. The amount that the credit loss allowance represents in comparison to the Group’s gross receivables coverage ratio is also monitored, to anticipate trends that could indicate credit risk increases. This metric is considered a key risk indicator and it is monitored across multiple committees, supporting the decision-making process and is discussed in the credit forums. All receivables are classified through stages, as described in note 4(a). The majority of the Group's credit card portfolio was classified as stage 1, followed by stages 2 and 3, respectively as of December 31, 2022 and December 31, 2021. The proportion of stage 3 exposures increased to 6.5 3.8 Schedule of majority of the Group's credit card portfolio being classified as stage 1, followed by stages 2 and 3, respectively 2022 Gross Exposures % Credit Loss Allowance % Coverage Ratio (%) Stage 1 7,750,270 83.6 322,970 30.7 4.2 Stage 2 917,178 9.9 254,181 24.2 27.7 Absolute Trigger (Days Late) 215,209 23.5 140,167 55.1 65.1 Relative Trigger (PD deterioration) 701,969 76.5 114,014 44.9 16.2 Stage 3 598,777 6.5 473,517 45.1 79.1 Total 9,266,225 100.0 1,050,668 100.0 11.3 2021 Gross Exposures % Credit Loss Allowance % Coverage Ratio (%) Stage 1 4,525,689 87.7 127,358 32.6 2.8 Stage 2 440,105 8.5 126,392 32.4 28.7 Absolute Trigger (Days Late) 131,409 29.9 61,844 48.9 47.1 Relative Trigger (PD deterioration) 308,696 70.1 64,548 51.1 20.9 Stage 3 196,359 3.8 136,929 35.0 69.7 Total 5,162,153 100.0 390,679 100.0 7.6 d) Credit loss allowance - by credit quality vs. stages Schedule of Credit loss allowance by credit quality 2022 Gross Exposures % Credit Loss Allowance % Coverage Ratio (%) Strong (PD < 5%) 6,097,909 65.8 113,780 10.8 1.9 Stage 1 6,081,551 99.7 113,525 99.8 1.9 Stage 2 16,358 0.3 255 0.2 1.6 Satisfactory (5% <= PD <= 20%) 1,477,414 15.9 118,825 11.2 8.0 Stage 1 1,227,610 83.1 100,190 84.3 8.2 Stage 2 249,804 16.9 18,635 15.7 7.5 Higher Risk (PD > 20%) 1,690,902 18.3 818,063 78.0 48.4 Stage 1 441,109 26.1 109,255 13.4 24.8 Stage 2 651,016 38.5 235,291 28.8 36.1 Stage 3 598,777 35.4 473,517 57.9 79.1 Total 9,266,225 100.0 1,050,668 100.0 11.3 2021 Gross Exposures % Credit Loss Allowance % Coverage Ratio (%) Strong (PD < 5%) 3,755,666 72.8 40,480 10.4 1.1 Stage 1 3,754,626 100.0 40,435 99.9 1.1 Stage 2 1,040 0.0 45 0.1 4.3 Satisfactory (5% <= PD <= 20%) 804,608 15.6 71,149 18.2 8.8 Stage 1 675,507 84.0 57,102 80.3 8.5 Stage 2 129,101 16.0 14,047 19.7 10.9 Higher Risk (PD > 20%) 601,879 11.6 279,050 71.4 46.4 Stage 1 95,556 15.9 29,821 10.7 31.2 Stage 2 309,964 51.5 112,300 40.2 36.2 Stage 3 196,359 32.6 136,929 49.1 69.7 Total 5,162,153 100.0 390,679 100.0 7.6 The credit quality classification is grouped in three categories based on its probability of default (PD) at the reporting date, as shown in the table below: Schedule of credit quality classification gross Stage 1 and 2 Stage3 Default grade Probability of default Credit quality description Probability of default Credit quality description 1 <1% Strong 2 1.0% to 5.0% Strong 3 5.0% to 20.0% Satisfactory 4 20.0% to 35.0% Higher Risk 5 >35% Higher Risk 100 Higher Risk When compared to December 31, 2021, a change in the credit quality distribution is observed, with relative exposure moving to higher PD stages. This movement is explained by the changes to models and aforementioned risk normalization. There is still a significant concentration of receivables at stage 1 based on credit quality. Receivables with satisfactory risk are distributed between stages 1 and 2, mostly at stage 1. Defaulted assets at stage 3 are classified as higher risk. There is also a large proportion of stage 2 exposures classified as higher risk. e) Credit loss allowance - changes The following tables show the reconciliations from the opening to the closing balance of the credit loss allowance by stages of the financial instruments. Schedule of credit allowance changes 2022 Stage 1 Stage 2 Stage 3 Total Credit loss allowance at beginning of year 127,358 126,392 136,929 390,679 Transfers from Stage 1 to Stage 2 (19,469) 19,469 - - Transfers from Stage 2 to Stage 1 38,029 (38,029) - - Transfers to Stage 3 (22,691) (64,523) 87,214 - Transfers from Stage 3 6,148 1,659 (7,807) - Write-offs - - (290,974) (290,974) Net increase of loss allowance (note 7) 190,073 203,018 545,988 939,079 New originations (a) 144,394 22,320 11,167 177,881 Changes in exposure of preexisting accounts (b) 115,746 4,813 2,400 122,959 Net drawdowns, repayments, net remeasurement and movements due to risk changes (97,269) 210,317 519,615 632,663 Changes to models used in calculation (c) 27,202 (34,432) 12,806 5,576 Effect of changes in exchange rates (OCI) 3,522 6,195 2,167 11,884 Credit loss allowance at end of the year 322,970 254,181 473,517 1,050,668 2021 Stage 1 Stage 2 Stage 3 Total Credit loss allowance at beginning of year 79,296 60,391 77,855 217,542 Transfers from Stage 1 to Stage 2 (10,514) 10,514 - - Transfers from Stage 2 to Stage 1 17,840 (17,840) - - Transfers to Stage 3 (7,023) (13,176) 20,199 - Transfers from Stage 3 151 70 (221) - Write-offs - - (118,518) (118,518) Net increase of loss allowance (note 7) 54,096 92,658 164,847 311,601 New originations (a) 94,367 9,547 3,979 107,893 Changes in exposure of preexisting accounts (b) 120,420 2,585 363 123,368 Net drawdowns, repayments, net remeasurement and movements due to risk changes (161,906) 79,282 160,186 77,562 Changes to models used in calculation (c) 1,215 1,244 319 2,778 Effect of changes in exchange rates (OCI) (6,488) (6,225) (7,233) (19,946) Credit loss allowance at end of the year 127,358 126,392 136,929 390,679 2020 Stage 1 Stage 2 Stage 3 Total Credit loss allowance at beginning of year 68,437 75,531 79,929 223,897 Transfers from Stage 1 to Stage 2 (4,252) 4,252 - - Transfers from Stage 2 to Stage 1 27,974 (27,974) - - Transfers to Stage 3 (3,929) (11,252) 15,181 - Transfers from Stage 3 246 129 (375) - Write-offs - - (116,856) (116,856) Net increase of loss allowance (note 7) 6,154 36,643 117,973 160,770 New originations (a) 27,727 2,421 1,376 31,524 Changes in exposure of preexisting accounts (b) - - - - Net drawdowns, repayments, net remeasurement and movements due to risk changes (9,593) 33,474 104,248 128,129 Changes to models used in calculation (c) (11,980) 748 12,349 1,117 Effect of changes in exchange rates (OCI) (15,334) (16,938) (17,997) (50,269) Credit loss allowance at end of the year 79,296 60,391 77,855 217,542 (a) Considers all accounts originated from the beginning to the end of the period. ECL effects presented in the table were calculated as if risk parameters at the beginning of the period were applied. (b) Reflects the movements in exposure of accounts that already existed in the beginning of the period, as increase in credit limits. ECL effects were calculated as if risk parameters of the exposures at the beginning of the period were applied. (c) Relates to methodology changes that occurred during the period, according to the Group's processes of model monitoring. The following tables present changes in the gross carrying amount of the credit card portfolio to demonstrate the effects of the changes in the loss allowance for the same portfolio as discussed above. “Net change of gross carrying amount” includes acquisitions, payments, and interest accruals. Schedule of net change of gross carrying amount” includes acquisitions, payments, and interest accruals 2022 Stage 1 Stage 2 Stage 3 Total Gross carrying amount at beginning of year 4,525,689 440,105 196,359 5,162,153 Transfers from Stage 1 to Stage 2 (377,421) 377,421 - - Transfers from Stage 2 to Stage 1 178,742 (178,742) - - Transfers to Stage 3 (218,192) (168,974) 387,166 - Transfers from Stage 3 8,576 2,325 (10,901) - Write-offs - - (290,974) (290,974) Net change of gross carrying amount 3,450,551 427,186 313,606 4,191,343 Effect of changes in exchange rates (OCI) 182,325 17,857 3,521 203,703 Gross carrying amount at end of the year 7,750,270 917,178 598,777 9,266,225 2021 Stage 1 Stage 2 Stage 3 Total Gross carrying amount at beginning of year 2,799,999 202,673 116,200 3,118,872 Transfers from Stage 1 to Stage 2 (168,654) 168,654 - - Transfers from Stage 2 to Stage 1 73,448 (73,448) - - Transfers to Stage 3 (72,328) (41,112) 113,440 - Transfers from Stage 3 156 68 (224) - Write-offs - - (120,071) (120,071) Net change of gross carrying amount 2,145,118 205,148 97,356 2,447,622 Effect of changes in exchange rates (OCI) (252,050) (21,878) (10,342) (284,270) Gross carrying amount at end of the year 4,525,689 440,105 196,359 5,162,153 2020 Stage 1 Stage 2 Stage 3 Total Credit loss allowance at beginning of year 2,484,556 389,734 136,131 3,010,421 Transfers from Stage 1 to Stage 2 (79,734) 79,734 - - Transfers from Stage 2 to Stage 1 162,232 (162,232) - - Transfers to Stage 3 (43,582) (49,951) 93,533 - Transfers from Stage 3 435 226 (661) - Write-offs - - (116,856) (116,856) Net change of gross carrying amount 839,461 31,990 34,640 906,091 Effect of changes in exchange rates (OCI) (563,369) (86,828) (30,587) (680,784) Credit loss allowance at end of the year 2,799,999 202,673 116,200 3,118,872 f) Credit loss allowance - COVID-19 impacts As the COVID-19 pandemic started to spread in the year 2020, lockdowns and mobility restrictions were expected to severely harm the economy, pushing financial institutions and individuals to be more conservative about taking risks. In addition, the Brazilian government response included "Emergency Aid", all of which together caused a change in the portfolio credit behavior, reducing delinquency and other risk indicators. As vaccinations advanced and restrictions fell, mainly after the last quarter of 2021, the economy started to regain traction, laying ground for a resumption in risk-related activities. In 2022, as the effects of the pandemic dimmed, the risk profile of the portfolio changed, reverting into what is considered to be a risk normalization trend until pre-pandemic levels. Delinquencies followed this path to normalization during the first half of 2022. |