226 patents
Utility
Diarization Using Acoustic Labeling
18 Jan 24
Systems and method of diarization of audio files use an acoustic voiceprint model.
Omer Ziv, Ran Achituv, Ido Shapira, Jeremie Dreyfuss
Filed: 27 Sep 23
Utility
System and Method for Text Analysis and Routing of Outgoing Messages
18 Jan 24
The present invention allows text analysis and routing of an outgoing message.
Scott Mackie
Filed: 29 Sep 23
Utility
Selecting Forecasting Algorithms Using Motifs
18 Jan 24
The present disclosure describes methods and systems for selecting the forecasting algorithm to use for a prediction based on motifs.
Jonathan Silverman, Nicholas Mortimer, Cynthia Freeman
Filed: 13 Jul 22
Utility
Selecting Forecasting Algorithms Using Motifs and Classes
18 Jan 24
Methods and systems for selecting a forecasting algorithm to use for a forecast for a time interval are provided.
Jonathan Silverman, Nicholas Mortimer, Cynthia Freeman
Filed: 13 Jul 22
Utility
Real-time Application Event Detection for Context-rich Notifications and Coaching
4 Jan 24
A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Chris Schnurr, Curtis Cunningham, Chris O'Donnell, Senan Burgess
Filed: 28 Jun 23
Utility
Real Time Contextual Event Notification System with Call State Awareness
4 Jan 24
A real time contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Paul Workman, Ryan Coram, Brendan Killen, Chris Schnurr
Filed: 30 Jun 23
Utility
Real-time Linguistic and Acoustic Detection for Context-rich Notifications and Coaching
28 Dec 23
A real-time contextual event notification system ingests events as streams from any authorized entity, applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Chris Schnurr, Paul Workman, Kirsty Meredith, Brendan Killen, Curtis Cunningham, Chris O'Donnell, Inês Ferreira, Peter Connolly, Tim Furnell, Assaf Arbely, Duane Wright
Filed: 22 Jun 23
Utility
Anomaly Detection Systems and Methods
14 Dec 23
An anomaly detection system using machine learning to generate predicted survey scores for a given duration and a given metric based on historic survey score data.
Hamed Janani, Anirudh Challa, Hong Wang, Mohamad Al-Sharara, José R. Benkí, Zealand Cooley
Filed: 14 Jun 22
Utility
Realtime Contextual Event Notification System
12 Oct 23
A realtime contextual event notification system that ingests events as streams from any authorized entity applies rules to the event streams, determines a context of an end-user who is a recipient of a targeted notification, and provides notifications to the end-user in accordance with the context.
Chris Schnurr, Brendan Killen, Marc Calahan, Duane Wright
Filed: 4 Apr 23
Utility
Systems and Methods for Forecasting Using Events
12 Oct 23
In an entity such as a call center, back office, or retail operation, external event data is recorded along with call volume information for a plurality of time intervals.
Jonathan Silverman, Nicholas Mortimer, John Richard O'Farrell
Filed: 12 Jun 23
Utility
System and Method for Calibrating a WFM Scheduling Module
14 Sep 23
System and method for calibration of WFM system modeling parameters.
Jonathan M. Silverman, Edward O. Hamilton, Nicholas Mortimer
Filed: 22 May 23
Utility
Dynamic Web Content Based on Natural Language Processing (NLP) Inputs
7 Sep 23
Systems and methods are provided for dynamically adjusting a website of an entity using information that has been received, stored, gathered, and/or otherwise obtained about what people want to find on the entity's website.
Timothy James Hewitt
Filed: 10 May 23
Utility
System and Method for Real-time Predictive Scheduling
27 Jul 23
The present application includes a method and system for real-time predictive scheduling.
Stephen McSwiggan
Filed: 28 Mar 23
Utility
System and Method for Generating Wrap Up Information
20 Jul 23
A system for generating wrap-up information is capable of learning how interactions are transformed into contact notes and outcome codes using natural language processing and can generate the contact notes and outcome codes for new incoming interactions by applying prediction models trained on interaction data, contact notes and outcome codes.
Grant Anderson, Scott Mackie, Neil Eades, Sean Robertson
Filed: 13 Jan 23
Utility
User Interface for Fraud Alert Management
13 Jul 23
A system for a graphical user interface for fraud detection for a call center system includes a processor and a visual display in communication with the processor.
Tim McCurry, Michael N. Mandato
Filed: 14 Nov 22
Utility
System and Method for Adapting Sentiment Analysis to User Profiles to Reduce Bias
6 Jul 23
Provided is a system and method for adapting analysis to user profiles to reduce bias in customer or user generated content, specifically a system and method that discounts or adjusts bias in sentiment data based on the channel from which the content was received and/or the demographic of the user.
Ian Roy Beaver
Filed: 27 Feb 23
Utility
Variational Auto-Encoder for Multivariate Time Series Generation
27 Apr 23
Certain aspects of the present disclosure provide techniques for generating multivariate time series data utilizing a variational auto-encoder (VAE) having an architecture for injecting custom temporal structures into the generated multivariate time series data.
Abhyuday DESAI, Ian BEAVER
Filed: 23 Sep 22
Utility
Dynamic Intent Classification Based on Environment Variables
27 Apr 23
To prevent intent classifiers from potentially choosing intents that are ineligible for the current input due to policies, dynamic intent classification systems and methods are provided that dynamically control the possible set of intents using environment variables (also referred to as external variables).
Ian Roy Beaver
Filed: 27 Dec 22
Utility
Combining Unsupervised and Semi-supervised Deep Clustering Approaches for Mining Intentions from Texts
13 Apr 23
An analysis platform combines unsupervised and semi-supervised approaches to quickly surface and organize relevant user intentions from conversational text (e.g., from natural language inputs).
Ian Beaver, Xinyu Chen
Filed: 17 Sep 21
Utility
Systems and Methods for Sharing Encoder Output
2 Feb 23
Embodiments described herein provide systems and methods for sharing encoder output of video streams.
Hugo Martel
Filed: 13 Oct 22