270 patents
Utility
System for minimizing repetition in intelligent virtual assistant conversations
9 Jan 24
This disclosure describes techniques and architectures for evaluating conversations.
Cynthia Freeman, Ian Beaver
Filed: 8 Aug 22
Utility
Systems and methods for customer authentication based on audio-of-interest
9 Jan 24
In one embodiment, certain words or phrases spoken by customers during calls to a call center are used to identify or authenticate the user.
Marc Adam Calahan, Timothy Andrew Furnell, Jamie Richard Williams
Filed: 7 Nov 19
Utility
Detection of relational language in human-computer conversation
2 Jan 24
Virtual assistants intelligently emulate a representative of a service provider by providing variable responses to user queries received via the virtual assistants.
Ian Roy Beaver
Filed: 1 Nov 21
Utility
Dynamic intent classification based on environment variables
19 Dec 23
To prevent intent classifiers from potentially choosing intents that are ineligible for the current input due to policies, dynamic intent classification systems and methods are provided that dynamically control the possible set of intents using environment variables (also referred to as external variables).
Ian Roy Beaver
Filed: 27 Dec 22
Utility
Near real-time visualizations for intelligent virtual assistant responses
19 Dec 23
A real-time conversation is monitored between a user and an intelligent virtual assistant (IVA).
Ian Roy Beaver, Ted Mark Matsumura
Filed: 21 Jul 20
Utility
Call summary
12 Dec 23
A faster and more streamlined system for providing summary and analysis of large amounts of communication data is described.
Roni Romano, Galia Zacay, Rahm Fehr
Filed: 1 Mar 21
Utility
Multivariate risk assessment via Poisson shelves
12 Dec 23
Detecting fraudulent activity can be a complex, manual process.
Joseph Wayne Dumoulin, Cynthia Freeman, James DelloStritto
Filed: 16 May 22
Utility
Multivariate risk assessment via Poisson Shelves
12 Dec 23
Detecting fraudulent activity can be a complex, manual process.
Joseph Wayne Dumoulin, Cynthia Freeman, James DelloStritto
Filed: 16 May 22
Utility
Automated conversation review to surface virtual assistant misunderstandings
12 Dec 23
A scalable system provides automated conversation review that can identify potential miscommunications.
Ian Roy Beaver
Filed: 26 Jul 22
Utility
System and method of running an agent guide script-flow in an employee desktop web client
12 Dec 23
In the field of government engagement management, an agent guide or script-flow in an employee desktop web client is implemented.
Conor Adams, Raymond Campbell
Filed: 7 Feb 22
Utility
Conversational virtual healthcare assistant
28 Nov 23
A conversation user interface enables patients to better understand their healthcare by integrating diagnosis, treatment, medication management, and payment, through a system that uses a virtual assistant to engage in conversation with the patient.
Fred A. Brown, Mitchell G. Lawrence, Victor O'Brien Morrison
Filed: 9 Apr 21
Utility
Interaction with a portion of a content item through a virtual assistant
21 Nov 23
Techniques for interacting with a portion of a content item through a virtual assistant are described herein.
Fred A. Brown, Tanya M. Miller
Filed: 13 Dec 21
Utility
Identifying relational segments
21 Nov 23
Features, libraries, and techniques are provided herein for determining the kinds of relational language that are present.
Ian Beaver, Cynthia Freeman, Andrew T. Pham
Filed: 21 Aug 19
Utility
Method and system for virtual assistant conversations
21 Nov 23
Techniques and architectures for implementing a team of virtual assistants are described herein.
Daniel Thomas Spohrer
Filed: 6 Dec 21
Utility
Combination of real-time analytics and automation
14 Nov 23
Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take.
David Warren Singer, Daniel Thomas Spohrer, Marc Adam Calahan, Paul Michael Munro, Gary Andrew Duke, Padraig Carberry, Christopher Jerome Schnurr
Filed: 1 Sep 21
Utility
Distributed sensing and video capture system and apparatus
14 Nov 23
Systems and apparatus for sensing and video capture include at least one camera with an optical sensor that captures video image data of a first sampling rate.
Roderick Matheson
Filed: 14 Mar 22
Utility
Systems and methods for generating labeled short text sequences
24 Oct 23
A set of documents related to a particular topic, industry, or entity are received.
Xinyu Chen, Ian Beaver
Filed: 10 Nov 20
Utility
Blockchain event logging between companies
17 Oct 23
A system and method using blockchain for monitoring and tracking service provider involvement in a transaction on behalf of a customer company.
Ian Beaver
Filed: 8 Apr 20
Utility
System and method for text analysis and routing of outgoing messages
3 Oct 23
The present invention allows text analysis and routing of an outgoing message.
Scott Mackie
Filed: 9 Sep 22
Utility
Method and apparatus for cell-based workforce scheduling
3 Oct 23
A method for workforce scheduling by a computer system is provided.
Edward Hamilton
Filed: 23 Dec 21