305 patents
Page 8 of 16
Utility
System and method for tagging and tracking events of an application
5 Jul 22
A system and method for providing delegated metric tools within a partially closed communication platform that includes receiving a tag identifier linked to at least a first identified platform interaction in the communication platform; associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction; defining a tracking resource with at least one tag identifier; measuring platform interactions tracked by a tracking resource; and providing access to measured platform interactions through an application.
Timothy S. Milliron, Adam Ballai, Robert Hagemann
Filed: 10 Apr 20
Utility
Tool for Annotating and Reviewing Audio Conversations
30 Jun 22
Methods, systems, and computer programs are presented for searching and labeling the content of voice conversations.
Tyler Cole, Eduardo Pardo San Llorente, Sahil Kumar, Byeongung Ahn, Elaine Lee, Nicolas Acosta Amador, Pablo Pérez Diez
Filed: 7 Sep 21
Utility
System and Method for a Work Distribution Service
30 Jun 22
Systems and methods for a work distribution service.
John Wolthuis, Robert Brazier
Filed: 16 Mar 22
Utility
System and Method for a Multi-channel Notification Service
16 Jun 22
A method for a communication platform includes receiving configuration data associated with an account, the configuration data identifying a plurality of communication channels to provide messages to a plurality of communication endpoints.
Viktor Muller, Devid Liik, Sergei Zolotarjov, Sergei Voronichev, Artyom Tyazhelov
Filed: 28 Feb 22
Utility
Securing Data In Multitenant Environment
9 Jun 22
Methods, systems, and computer programs are presented for secure data encryption in a multi-tenant service platform.
Christopher Swenson, Umair Akeel, Nicolas Acosta Amador, Byeongung Ahn, Liat Dremer
Filed: 7 Dec 20
Utility
Verifying incoming communications
7 Jun 22
Disclosed are systems, methods, and non-transitory computer-readable media for verifying an incoming communication.
Santiago Kantorowicz, Lucas Martín Vidal, Serge Kruppa
Filed: 13 Feb 20
Utility
Method and system for applying data retention policies in a computing platform
24 May 22
Systems and methods for a multitenant computing platform.
Adam Ballai, Timothy S. Milliron
Filed: 5 Jun 20
Utility
System and Method for Automatically Transitioning Between Carrier and Ip Messaging
12 May 22
A system and method for automatically transitioning between carrier and IP messaging that can include receiving client application registration updates; receiving a messaging request directed to at least one destination endpoint; retrieving client status of the destination endpoint from the client application registration database; evaluating the client status for use of a client application destination; in response to the destination endpoint having an inactive client status, transmitting content of the messaging request to the destination endpoint; and in response to the destination endpoint having an active client status, transmitting content of the messaging request to a client application endpoint mapped to the destination point.
Amit Agarwal, Peter Tan
Filed: 10 Nov 21
Utility
System and Method for Signaling Through Data Storage
12 May 22
An application platform system and method.
Carl Olivier, Sergei Zolotarjov, Mihails Velenko, Devid Liik, Artyom Tyazhelov
Filed: 27 Jan 22
Utility
System and Method for Processing Telephony Sessions
12 May 22
In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API).
Jeff Lawson, John Wolthuis, Evan Cooke
Filed: 27 Jan 22
Utility
System and method for a work distribution service
10 May 22
Systems and methods for a work distribution service.
John Wolthuis, Robert Brazier
Filed: 10 Dec 20
Utility
System and method for intelligent bandwidth allocation on multi-track multimedia communication systems
5 Apr 22
Disclosed are systems, methods, and non-transitory computer-readable media for bandwidth allocation in multi-track media communication that can include receiving a set of inbound media tracks; resolving track priority configuration for the set of media tracks; resolving media constraints that are at least partially derived from properties of the set of media tracks; producing bandwidth allocation configuration based on at least the track priority configuration and media constraints; and allocating bandwidth to outbound media tracks within a communication link to a client device wherein bandwidth of the outbound media tracks is allocated based on the bandwidth allocation configuration.
Luis Lopez Fernandez, Miguel Paris Diaz, David Fernandez Lopez
Filed: 20 Nov 20
Utility
Message routing optimization system
29 Mar 22
Disclosed are systems, methods, and non-transitory computer-readable media for message routing optimization.
Jamie O'Shaughnessy, Riivo Kikas, Kaarel Kitsemets
Filed: 22 Dec 20
Utility
System and method for processing telephony sessions
22 Mar 22
In one embodiment, the method of processing telephony sessions includes: communicating with an application server using an application layer protocol; processing telephony instructions with a call router; and creating call router resources accessible through a call router Application Programming Interface (API).
Jeff Lawson, John Wolthuis, Evan Cooke
Filed: 1 Oct 20
Utility
Systems and Methods for Automated Message Delivery Feedback
17 Mar 22
Systems and methods for automated message delivery feedback that includes receiving a set of messaging requests to transmit a message to at least one recipient device; making a set of messaging attempts, each of the set of messaging attempts including an attempt to deliver the message to the at least one recipient device; receiving delivery feedback and automatically associating the delivery feedback to one messaging attempt of the set of messaging attempts; and updating a delivery status of the at least one messaging attempt.
Prateek Jain, Chloe Chen
Filed: 15 Sep 21
Utility
Hierarchical Scheduler
10 Mar 22
Methods, systems, and computer programs are directed to the implementation of configurable hierarchical schedulers with multiple levels, where each level may use one of several types of queueing mechanisms.
David Tyler Bischel, Samuel Xuan Nguyen, Timothy Jenkins, Vyacheslav Kim, Eric Yongjun Choi, Isaac Saldana
Filed: 19 Nov 21
Utility
System and method for communicating through multiple endpoints
8 Mar 22
A system and method for a communication system that includes configuring a set of communication endpoints of an entity; distributing communication requests of an entity across the set of communication endpoints, comprising: receiving at least one communication request that specifies a set of destination endpoints; and for each of the set of destination endpoints, selecting a communication endpoint and establishing a communication with the destination endpoint from the selected communication endpoint.
Patrick Malatack, Gowri Rao, Kenneth Hoxworth, Elaine Tsai, Saurabh Daftary, Triet Kha, Julie Laver
Filed: 8 Aug 19
Utility
Language Model for Abstractive Summarization
3 Mar 22
Methods, systems, and computer programs are presented for abstractive summarization of text by viewing sequence transduction as a language modeling problem.
Luke Percival de Oliveira, Alfredo Làinez Rodrigo
Filed: 14 Jun 21
Utility
System and method for signaling through data storage
1 Mar 22
An application platform system and method.
Carl Olivier, Sergei Zolotarjov, Mihails Velenko, Devid Liik, Artyom Tyazhelov
Filed: 30 Dec 19
Utility
System and method for a multi-channel notification service
1 Mar 22
A system and method for multichannel notifications that includes configuring an account for notifications within a multitenant platform for multi-channel notifications, which further includes receiving configuration for a set of participant binding resources, wherein the set of participant binding resources comprises endpoint addressing resources, where an endpoint addressing resource specifies a communication address and a communication channel identifier; receiving a notification request on behalf of an account, the notification request comprising at least one targeting property; and executing notifications in accordance to the notification request and the configuration of the participant binding resources of the account by selecting endpoint addressing resources that are accessed from the participant binding resources using the targeting properties of the notification request and transmitting notifications to communication addresses over a set of different communication channels as indicated by the selected endpoint addressing resources.
Viktor Muller, Devid Liik, Sergei Zolotarjov, Sergei Voronichev, Artyom Tyazhelov
Filed: 9 Apr 20