560 patents
Page 10 of 28
Utility
Limiting Query Distribution Within An Agent Group
10 Aug 23
The distribution of incoming queries to a customer interaction center agent group is parallel processed amongst agents of that group to improve queue wait times.
Yongxiang Dai, Xu Hua Li, Fengkai Zhang
Filed: 6 Apr 23
Utility
Multi-stream video encoding for screen sharing within a communications session
8 Aug 23
Methods, systems, and apparatus, including computer programs encoded on computer storage media related to multi-stream video encoding for screen sharing a communications session.
Zhichu He, Yi Guo, Bo Ling, Jing Wu, Yichen Zhang
Filed: 30 Jul 22
Utility
Automated rearrangement of digital whiteboard content
8 Aug 23
Content items are rearranged within a digital collaboration space (e.g., a digital whiteboard) based on category metadata determined for the content items using one or more learning models.
Raghavendra Bhagavatha, Alicia Kepner, Stephen Newton, Ihor Shadko, Jeffrey William Smith, Jordan Thiel
Filed: 31 Oct 21
Utility
Computing device for facilitating electronic communication among users in a network including professional acquaintances
8 Aug 23
A method of forming unique, private, personal, virtual social networks on a social network system that includes a database storing data relating to corresponding user entities.
Grant James Ryan, Gary Lee Franklin, Julian Malcolm Cone, William Ferguson Stalker, Derick Ian Robinson
Filed: 7 Jun 21
Utility
Method and apparatus for capturing a group photograph during a video conference session
8 Aug 23
In various embodiments, a group photograph system coordinates and creates a group photograph of participants of a video conferencing session.
Dingping Jiang, Juan Jiang Wald, Liang Wang, Huipin Zhang
Filed: 12 Jul 22
Utility
Webinar Watch-party
3 Aug 23
Systems and methods for providing a webinar watch-party are provided herein.
Kathleen Lucille ADAMS, Annika Elias, Pankaj Kumar Prasad
Filed: 31 Jan 22
Utility
Sidebars for Virtual Meetings
3 Aug 23
Systems and methods for providing sidebars during virtual meetings are provided herein.
Alex WAIBEL
Filed: 31 Jan 22
Utility
Schedule a Meeting from a Chat Channel
3 Aug 23
A system is disclosed, with a non-transitory computer-readable medium; a communications interface; and a processor communicatively coupled to the non-transitory computer-readable medium and the communication interface, the processor configured to execute processor executable instructions stored in the non-transitory computer-readable medium.
Cecile Boucheron, Ganna Isayeva, Minzhe Jiang, Youjin Jang, Sharvari Nerurkar, Archil Vardidze
Filed: 30 Aug 22
Utility
Audio Capture Device Selection
3 Aug 23
A microphone of a primary client device is used to capture audio for a remote conference participant.
Chi-chian Yu
Filed: 10 Apr 23
Utility
Bridging Video Conference Connections
3 Aug 23
One example method bridging video conference connections includes joining, using a client device, a video conference using a first network interface, the video conference including a plurality of participants; determining a need for a second network interface; connecting to the video conference using the second network interface simultaneously with the first network interface; assigning a first multimedia stream to the first network interface and a second multimedia stream to the second network interface; and using the first and second network interfaces to transmit or receive the first and second multimedia streams.
Brandon ROPER
Filed: 28 Jan 22
Utility
Preventing Content Capture Within a Communication Session
3 Aug 23
Methods and systems provide for preventing content capture within a communication session.
Shane Paul Springer
Filed: 31 Jan 22
Utility
Increasing Quality Associated With An Audio Output During A Video Conference
3 Aug 23
A client application associated with a communications system may connect to a video conference.
Chi-chian Yu
Filed: 31 Jan 22
Utility
Real Time Troubleshooting for Video Conferences
3 Aug 23
One example method includes receiving, at a client, a plurality of real time performance measures associated with a currently-active video conference executing in a video conference application, determining, at the client, based on one or more of the plurality of real time performance measures or a user input, the presence of a fault associated with the currently-active video conference, determining, at the client, a plurality of potential causes of the fault based at least in part on the plurality of real time performance measures, providing, at the client, a notification of the presence of the fault to the user; and generating, at the client, a suggested action to alleviate the fault in real time, the suggested action based at least in part on the plurality of potential causes of the fault.
Shania Asadipour, Xingzhi Luo
Filed: 31 Jan 22
Utility
Video Messaging
3 Aug 23
A system is disclosed, the system including a non-transitory computer-readable medium, a communications interface, and a processor.
Cecile Boucheron, Ganna Isayeva, Youjin Jang, Sharvari Nerurkar, Archil Vardidze
Filed: 31 Jan 22
Utility
Concurrent Region Of Interest-Based Video Stream Capture At Normalized Resolutions
3 Aug 23
A video capture device within a physical space captures an initial video stream of first and second conference participants within the physical space.
Chi-chian Yu
Filed: 31 Jan 22
Utility
Mapping A Universal Contact Center Service Access Point To A Service Access Point Specific To A Determined Modality
3 Aug 23
A universal contact center service access point is mapped to a service access point specific to a determined modality to establish a connection between a user device and a contact center operator device and associated with that modality.
Jin Li, Xu Hua Li
Filed: 28 Jan 22
Utility
Collaborative Virtual Waiting Room
3 Aug 23
A request for a contact center agent interaction is received from a user device associated with a user.
Vi Dinh Chau, Jin Li, Xu Hua Li
Filed: 7 Mar 23
Utility
Profile-Based Contact Center Request Routing
3 Aug 23
A contact center system uses user profiles and agent profiles to determine a routing for a contact center engagement request from a user device to an agent device.
Jin Li, Xu Hua Li
Filed: 28 Jan 22
Utility
Region Of Interest-Based Resolution Normalization
3 Aug 23
Normalized resolutions are determined for first and second regions of interest of an initial video stream captured by a video capture device located within a physical space.
Chi-chian Yu
Filed: 12 Dec 22
Utility
User Initiated Notifications for Chat Sections
3 Aug 23
Various embodiments of an apparatus, method(s), system(s) and computer program product(s) described herein are directed to a Folder Engine.
Amanda Naomi Etheridge, Sally Lu, Archil Vardidze
Filed: 28 Jan 22