560 patents
Page 18 of 28
Utility
Topic Relevance Detection Using Automated Speech Recognition
2 Feb 23
A conference system automatically detects a topic in a discussion between two or more participants in a conference based on a real-time transcription of an audio component of the conference.
Nick Swerdlow
Filed: 28 Jul 21
Utility
Detecting User Engagement and Generating Join Recommendations
2 Feb 23
One example method includes accessing, by a meeting analysis software component executed by a video conference provider, a scheduled meeting associated with a user; identifying, by the meeting analysis software component, one or more characteristics of the scheduled meeting; determining, using a first machine learning (“ML”) model by the meeting analysis software component, a load and, using a second ML model, a meeting value for the scheduled meeting based on the one or more characteristics; generating, using a third ML model by the meeting analysis software component, a recommendation regarding attending the meeting based on the characteristics, the load, and the meeting value; and providing, by the meeting analysis software component, an indication to the user based on the recommendation.
Graeme Geddes, Shawn Michael Rolin
Filed: 30 Jul 21
Utility
Conference Event Alerting Based on Participant Focus
2 Feb 23
A conference participant is alerted as to an event during a conference responsive to a determination that a focus of the conference participant is other than on the conference.
Vi Dinh Chau
Filed: 30 Jun 22
Utility
Intelligent Noise Suppression for Audio Signals Within a Communication Platform
2 Feb 23
Methods and systems provide users of a communication platform with intelligent, real-time noise suppression for audio signals broadcasted in a communication session.
Jiachuan Deng, Qiyong Liu, Chuanfei Wang, Irina Xu
Filed: 31 Jul 21
Utility
Future Conference Time Allotment Intelligence
2 Feb 23
Time allotments for a list of topics are intelligently determined for a future conference and included in a schedule item for the future conference.
Nick Swerdlow
Filed: 29 Jul 21
Utility
Archiving Based on Geographic Region
2 Feb 23
Various embodiments of an apparatus, method(s), system(s) and computer program product(s) described herein are directed to a Geographic Archiving Engine.
Aakash Atul Alurkar, Adi David Regev
Filed: 30 Jul 22
Utility
Group Handling of Calls For Large Call Queues
2 Feb 23
Calls for large call queues are handled by a system that assigns agents of a call queue to one of a first group or a second group.
Fengkai ZHANG, Hongjian ZHAO
Filed: 28 Jul 21
Utility
Noisy Far-Field Speech Recognition
2 Feb 23
The accuracy of automatic speech recognition (ASR) tasks is improved using trained models.
Dading Chong, Zhaoyi Liu, Vijay Parthasarathy, Xiao Song
Filed: 30 Jul 21
Utility
Mediating Participant Interactions During a Video Webinar Meeting
2 Feb 23
One example method for mediating participant interactions during a video webinar meeting includes establishing a video webinar meeting; admitting a host and a plurality of participants to the video webinar meeting; not distributing audio streams from the plurality of participants to other participants in the video webinar meeting; receiving, from a first participant, a first submission to be posed during the video webinar meeting; determining a priority for the first submission based on one or more parameters; and distributing an audio stream associated with the first participant to the host and the remaining plurality of participants based on the priority to enable the first participant to pose the first submission.
Adam AVRUNIN, Lopamudra Sengupta, Nitasha Walia
Filed: 30 Jul 21
Utility
Location Determination and Telephone Number Distribution for Emergency Calls
2 Feb 23
Location determination and telephone number distribution for emergency calls is enabled by a telephony system which maintains multiple pools of telephone numbers.
Walter F. C. Anderson, Vi Dinh Chau
Filed: 30 Jul 21
Utility
Shared Device Voicemail Access Bypassing User-Specific Security Credential
2 Feb 23
A shared device voicemail box can be accessed from a device that is an unauthenticated device without a user-specific security credential.
Nick Swerdlow
Filed: 28 Jul 21
Utility
Identification of Audio Conference Participants
2 Feb 23
An audio-only caller is determined to be accessing a conference using a landline phone.
Kameswar Rao Ati
Filed: 26 Sep 22
Utility
Concurrent Screen Sharing by Multiple Users Within a Communication Session
2 Feb 23
Methods and systems relate to a method for providing concurrent sharing of screen elements by multiple users within a communication session.
Lin Han, Bo Ling, Hailei Sheng, Nitasha Walia
Filed: 4 Mar 22
Utility
Velocity-Based Presence Detection and Routing Rule Selection
2 Feb 23
A velocity of a device of a user is detected using one or more sensors of the device.
Nick Swerdlow
Filed: 28 Jul 21
Utility
Automatic Multi-Camera Production In Video Conferencing
2 Feb 23
A video conference system has a multi-camera setup to allow automatic switching of video feeds without intervention from a video conference host.
Samuel Lum
Filed: 25 Aug 22
Utility
Providing Video Appearance Adjustments Within a Video Communication System
2 Feb 23
Methods and systems provide for video appearance adjustments within a video communication session.
Abhishek Balaji, Bo Ling, Juliana Park, Nitasha Walia, Jianpeng Wang, Ruizhen Wang
Filed: 31 Jul 21
Utility
Automated Call Queue Agent Conversation Item Selection
2 Feb 23
Agent conversation item selection is automated by a server that automatically detects speech in a call and converts that speech to text.
Nick Swerdlow
Filed: 28 Jul 21
Utility
Dynamic Alteration of Notification Preferences Within a Communication Platform
2 Feb 23
Methods and systems provide for dynamically altering notification preferences within a communication platform.
Shane Paul Springer
Filed: 30 Jul 21
Utility
Limiting Query Distribution Within an Agent Group Based on Skip Criteria
2 Feb 23
The number of agents to which incoming queries to a customer interaction center agent group may be distributed is limited based on skip criteria.
Yongxiang Dai, Xu Hua Li, Fengkai Zhang
Filed: 22 Aug 22
Utility
User Experience Workflow Configuration
2 Feb 23
A user experience workflow may be configured based on input received for various object types selectively arranged within the user experience workflow and then bound to a destination identifier, such as a telephone number or web address.
Vi Dinh Chau
Filed: 30 Jul 21