134 patents
Utility
System and Method for Automated Processing of Digitized Speech Using Machine Learning
14 Dec 23
Automated systems and methods are provided for processing speech, comprising obtaining a trained machine learning model that has been trained using a cumulative historical data structure corresponding to at least one digitally-encoded speech representation for a plurality of telecommunications interactions conducted by a plurality of agent-side participants, which includes a first data corresponding to a score variable and a second data corresponding to a plurality of driver variables; applying the trained machine learning model: to a subset of data in the cumulative historical data structure that corresponds to a first agent-side participant of the plurality of agent-side participants, to generate a performance classification score and/or a performance direction classification score, to identify an intervention-target agent-side participant from among the plurality of agent-side participants, and to the cumulative historical data structure to identify an intervention training plan; and conducting at least one training session according to the intervention training plan.
Dennis F. QUEBE, Jian FENG, Ambrish GUPTA, Ashwin SUBRAMANYAM
Filed: 23 May 22
Utility
Optical detection in access control systems
12 Dec 23
Detecting passengers traveling through a transit gate, includes transmitting a first beam from a first optical emitter on a side of the transit gate to a first plurality of optical receivers on an opposite side of the transit gate, and transmitting a second beam from a second optical emitter on the opposite side of the transit gate to a second plurality of optical receivers on the side of the transit gate in a direction opposite the direction of the first beam.
Pascal Roux, Roland Courtial, Serge Vial-Tissot
Filed: 10 Mar 20
Utility
System and Method for Automated Processing of Speech Using Machine Learning
9 Nov 23
Automated systems and methods are provided for processing speech, comprising obtaining a digitally-encoded speech representation corresponding to a telecommunication interaction, wherein the digitally-encoded speech representation includes at least one of a voice recording or a transcript derived from audio of the telecommunication interaction; obtaining a digitally-encoded data set corresponding to at least one structured feature of the telecommunication interaction; obtaining a reference set, wherein the reference set includes a set of binary-classified existing satisfaction classifications; obtaining a trained machine learning algorithm, wherein the machine learning algorithm has been trained using a first plurality of reference telecommunication interactions which include user-provided satisfaction scores; extracting a feature set from the digitally-encoded speech representation; and by the machine learning algorithm and based on at least one structured feature and the feature set, generating a predicted satisfaction classification for the telecommunication interaction.
Ashwin SUBRAMANYAM
Filed: 3 May 22
Utility
Method and System for Automated Sentiment Classification
12 Oct 23
A system includes an input interface receiving conversation input from at least one system participant.
Ambrish GUPTA, Niraj KUMAR
Filed: 12 Apr 22
Utility
Methods and Systems for Increasing the Automation of License Plate Reading Accuracy
5 Oct 23
A method, system and computer program product for increasing automation of license plate reading accuracy, can involve searching by a correlation search process, ALPR (Automatic License Plate Recognition) results against an ALPR database of previous ALPR results, when an ALPR read by an ALPR search engine occurs with respect to a license plate, and constructing a confidence level for a correlation to a known previous license plate read based on a number of parameters and a number of times that the parameters match, when a match is found in the ALPR database for a parameter contained in the ALPR database as a result of the correlation search process.
Lee D Roche
Filed: 29 Mar 22
Utility
Empirical Method and System for Increasing the Attach Rate of Ocr Engines to Images
5 Oct 23
Methods and systems for automatic license plate recognition (ALPR) can involve obtaining results from a manual image review of an image captured by one or more ALPR cameras and processed by an ALPR engine and feeding the results from the manual image review back to the ALPR engine to train the ALPR engine where to search in the image for a license plate.
Lee D Roche
Filed: 29 Mar 22
Utility
Voice Based Manual Image Review
5 Oct 23
Methods and systems for manual-based image review can involve associating an image with a group of keyword utterances, the image displayable in a display screen of a computing device, the group of keyword utterances including different keyword utterances.
Lee D Roche
Filed: 29 Mar 22
Utility
Neural network systems and methods for event parameter determination
30 May 23
Systems, methods, and computer program products are provided for determining an event parameter are provided.
Niraj Kumar
Filed: 28 Jun 19
Utility
Automatic license plate recognition camera for traffic enforcement
16 May 23
Methods and systems for controlling a camera can involve automatically setting an exposure control for a camera based on data obtained from the camera and using a synchronized infrared flash for video recording by the camera with the exposure control automatically set for the camera.
Alan William Young
Filed: 26 Jan 22
Utility
Secure and Robust Decentralized Ledger Based Data Management
9 Feb 23
Systems and methods providing access control and data privacy/security with decentralized ledger technology are disclosed.
Lei Xu, Isaac Manny Markus Serfaty
Filed: 24 Oct 22
Utility
System and Method for Automated Processing of Natural Language Using Deep Learning Model Encoding
26 Jan 23
Automated systems and methods are provided for processing natural language, comprising obtaining first and second digitally-encoded speech representations, respectively corresponding to an agent script for and a voice recording of a telecommunication interaction; generating a similarity structure based on the speech representations, the similarity structure representing a degree of semantic similarity between the speech representations; matching markers in the first speech representation to markers in the second speech representation based on the similarity structure; and dividing the telecommunication interaction into a plurality of sections based on the matching.
Rijul MAGU
Filed: 20 Jul 21
Utility
System and method for optimal automated booking of on-demand transportation in multi-modal journeys
24 Jan 23
A method for automated booking of an on-demand service in a multimodal journey includes receiving information related to a multimodal trip plan for a commuter trip.
Theja Tulabandhula, Narendra Annamaneni
Filed: 10 Jun 16
Utility
Method and system for forecasting in sparse data streams via dense data streams
17 Jan 23
Methods and systems for forecasting in sparse data streams.
Sakshi Agarwal, Poorvi Agarwal, Arun Rajkumar, Sharanya Eswaran
Filed: 27 Aug 18
Utility
System and method for providing distributed on-street valet parking with the aid of a digital computer
3 Jan 23
A system and method for providing distributed on-street valet parking with the aid of a digital computer is provided.
Mark J. Stefik, Alan G. Bell, Craig Eldershaw, Lance E. Good, Daniel H. Greene, Francisco Eduardo Torres, Serdar Uckun, David Preston Cummins, Kurt Partridge
Filed: 16 Sep 19
Utility
Holographic Barcode Target Generator
29 Dec 22
Authentication systems, devices, and methods are provided, which may use a scanner configured to capture an image of an authentication pattern in a predetermined target area; and a hologram generator configured to project a holographic target onto free space in the target area.
Sebastien RINGEISEN
Filed: 19 Jan 22
Utility
Building light-weight single shot refinement neural network for vehicle passenger detection system
13 Dec 22
Methods and systems for vehicle passenger detection, can involve extracting a region of interest from one or more images of a vehicle captured by one or more cameras, image-processing of the region of interest and detecting faces in the region of interest with a pruned deep neural-network based object-detection module of a neural network comprising a pruned network, and utilizing the pruned network for inference to determine a number of passengers in the vehicle.
Hardi Desai, Manasa Kolla, Aishwarya Gupta
Filed: 29 Apr 20
Utility
Secure and robust decentralized ledger based data management
22 Nov 22
Systems and methods providing access control and data privacy/security with decentralized ledger technology are disclosed.
Lei Xu, Isaac Manny Markus Serfaty
Filed: 10 May 19
Utility
Method and system for automated autonomous intent mining
1 Nov 22
An autonomous automated intent mining system extracts intents from stored conversations in a text-based chat corpus for use in an AI-driven dialog system.
Simarjot Kaur, Sachin Mittal, Sandya Srivilliputtur Mannarswamy
Filed: 19 Feb 20
Utility
Store shelf imaging system
25 Oct 22
A store profile generation method includes moving a mobile base around a product facility which includes an arrangement of product display units for displaying products.
Wencheng Wu, Steven R. Moore, Thomas F. Wade, Dennis L. Venable, Adrien P. Côté, Peter Paul
Filed: 9 Sep 19
Utility
Method and system for dynamic visualization of a user journey for customer support
11 Oct 22
A method and system for dynamically visualizing a user experience, can involve tracking data indicative of an interaction and a journey taken by a customer and an agent, and selectively rendering a visualization of the interaction and the journey taken by the customer and the agent to aid in a faster resolution of an issue experienced by the customer.
Snigdha Petluru, Jayati Bandyopadhyay, Harshit Agrawal, Nupur Labh
Filed: 1 May 19