36 patents
Utility
System and Method for Automated Processing of Digitized Speech Using Machine Learning
14 Dec 23
Automated systems and methods are provided for processing speech, comprising obtaining a trained machine learning model that has been trained using a cumulative historical data structure corresponding to at least one digitally-encoded speech representation for a plurality of telecommunications interactions conducted by a plurality of agent-side participants, which includes a first data corresponding to a score variable and a second data corresponding to a plurality of driver variables; applying the trained machine learning model: to a subset of data in the cumulative historical data structure that corresponds to a first agent-side participant of the plurality of agent-side participants, to generate a performance classification score and/or a performance direction classification score, to identify an intervention-target agent-side participant from among the plurality of agent-side participants, and to the cumulative historical data structure to identify an intervention training plan; and conducting at least one training session according to the intervention training plan.
Dennis F. QUEBE, Jian FENG, Ambrish GUPTA, Ashwin SUBRAMANYAM
Filed: 23 May 22
Utility
System and Method for Automated Processing of Speech Using Machine Learning
9 Nov 23
Automated systems and methods are provided for processing speech, comprising obtaining a digitally-encoded speech representation corresponding to a telecommunication interaction, wherein the digitally-encoded speech representation includes at least one of a voice recording or a transcript derived from audio of the telecommunication interaction; obtaining a digitally-encoded data set corresponding to at least one structured feature of the telecommunication interaction; obtaining a reference set, wherein the reference set includes a set of binary-classified existing satisfaction classifications; obtaining a trained machine learning algorithm, wherein the machine learning algorithm has been trained using a first plurality of reference telecommunication interactions which include user-provided satisfaction scores; extracting a feature set from the digitally-encoded speech representation; and by the machine learning algorithm and based on at least one structured feature and the feature set, generating a predicted satisfaction classification for the telecommunication interaction.
Ashwin SUBRAMANYAM
Filed: 3 May 22
Utility
Method and System for Automated Sentiment Classification
12 Oct 23
A system includes an input interface receiving conversation input from at least one system participant.
Ambrish GUPTA, Niraj KUMAR
Filed: 12 Apr 22
Utility
Methods and Systems for Increasing the Automation of License Plate Reading Accuracy
5 Oct 23
A method, system and computer program product for increasing automation of license plate reading accuracy, can involve searching by a correlation search process, ALPR (Automatic License Plate Recognition) results against an ALPR database of previous ALPR results, when an ALPR read by an ALPR search engine occurs with respect to a license plate, and constructing a confidence level for a correlation to a known previous license plate read based on a number of parameters and a number of times that the parameters match, when a match is found in the ALPR database for a parameter contained in the ALPR database as a result of the correlation search process.
Lee D Roche
Filed: 29 Mar 22
Utility
Empirical Method and System for Increasing the Attach Rate of Ocr Engines to Images
5 Oct 23
Methods and systems for automatic license plate recognition (ALPR) can involve obtaining results from a manual image review of an image captured by one or more ALPR cameras and processed by an ALPR engine and feeding the results from the manual image review back to the ALPR engine to train the ALPR engine where to search in the image for a license plate.
Lee D Roche
Filed: 29 Mar 22
Utility
Voice Based Manual Image Review
5 Oct 23
Methods and systems for manual-based image review can involve associating an image with a group of keyword utterances, the image displayable in a display screen of a computing device, the group of keyword utterances including different keyword utterances.
Lee D Roche
Filed: 29 Mar 22
Utility
Secure and Robust Decentralized Ledger Based Data Management
9 Feb 23
Systems and methods providing access control and data privacy/security with decentralized ledger technology are disclosed.
Lei Xu, Isaac Manny Markus Serfaty
Filed: 24 Oct 22
Utility
System and Method for Automated Processing of Natural Language Using Deep Learning Model Encoding
26 Jan 23
Automated systems and methods are provided for processing natural language, comprising obtaining first and second digitally-encoded speech representations, respectively corresponding to an agent script for and a voice recording of a telecommunication interaction; generating a similarity structure based on the speech representations, the similarity structure representing a degree of semantic similarity between the speech representations; matching markers in the first speech representation to markers in the second speech representation based on the similarity structure; and dividing the telecommunication interaction into a plurality of sections based on the matching.
Rijul MAGU
Filed: 20 Jul 21
Utility
Holographic Barcode Target Generator
29 Dec 22
Authentication systems, devices, and methods are provided, which may use a scanner configured to capture an image of an authentication pattern in a predetermined target area; and a hologram generator configured to project a holographic target onto free space in the target area.
Sebastien RINGEISEN
Filed: 19 Jan 22
Utility
Population Modeling System Based on Multiple Data Sources Having Missing Entries
5 May 22
A neural network is used to model to model the joint distribution of attributes across multiple health surveys.
Bishal SANTRA, Howard MIZES, Kush MOTWANI
Filed: 12 Jan 22
Utility
Dynamic Hotspot Prediction Method and System
21 Apr 22
A method and system is presented for dynamically predicting hotspots (predictive of a high volume of event occurrences) in a geographic location.
Saikat SAHA, Prakash CHANDRA, Sumit DAS, Bindusree YADAMAKANTI, Vinuta GAYATRI
Filed: 15 Oct 20
Utility
Building Light-weight Single Shot Refinement Neural Network for Vehicle Passenger Detection System
4 Nov 21
Methods and systems for vehicle passenger detection, can involve extracting a region of interest from one or more images of a vehicle captured by one or more cameras, image-processing of the region of interest and detecting faces in the region of interest with a pruned deep neural-network based object-detection module of a neural network comprising a pruned network, and utilizing the pruned network for inference to determine a number of passengers in the vehicle.
Hardi Desai, Manasa Kolla, Aishwarya Gupta
Filed: 29 Apr 20
Utility
Vehicle Passenger Detection System and Method
16 Sep 21
A method and system for image processing of an image captured by an image-capturing device, can involve dividing a region of interest in an image into blocks, wherein the image is captured by an image-capturing device.
Vinuta Vishweshwar Gayatri, Manasa Kolla
Filed: 12 Mar 20
Utility
Method and System for Automated Autonomous Intent Mining
19 Aug 21
An autonomous automated intent mining system extracts intents from stored conversations in a text-based chat corpus for use in an AI-driven dialog system.
Simarjot KAUR, Sachin MITTAL, Sandya Srivilliputtur MANNARSWAMY
Filed: 19 Feb 20
Utility
Neural Network Systems and Methods for Target Identification from Text
5 Aug 21
Neural network systems are provided that comprise one or more neural networks.
Niraj KUMAR
Filed: 20 Apr 21
Utility
Method and System for Speech Effectiveness Evaluation and Enhancement
22 Jul 21
An automated training method enhances conversational effectiveness of a system participant interacting with a virtual client.
Snigdha PETLURU, Nupur LABH, Suchismita NAIK, Archana RAMAKRISHNAN
Filed: 22 Jan 20
Utility
System and Interaction Method to Enable Immersive Navigation for Enforcement Routing
15 Jul 21
A method and system for parking enforcement, can include graphically displaying in a graphical user interface, a mixed reality display of data including some augmented reality data including parking enforcement information and real-time navigational cues for a navigation that account for a current location of a parking enforcement officer and one or more zones allocated to the parking enforcement officer, capturing license plate information to determine compliance with curbside regulations, and integrating a payment data source and a citation issuance application to issue a citation based on the license plate information.
Snigdha Petluru, Suchismita Naik, Nupur Labh, Prateek Srivastava, Neeraj Gudipati, Sourav Bhattacharya, Eduardo Cardenas, Matthew Darst, Archana Ramakrishnan
Filed: 11 Jan 20
Utility
Population Modeling System Based on Multiple Data Sources Having Missing Entries
27 May 21
A neural network is used to model to model the joint distribution of attributes across multiple health surveys.
Bishal SANTRA, Howard MIZES, Kush MOTWANI
Filed: 25 Nov 19
Utility
Optical Detection In Access Control Systems
13 May 21
Detecting passengers traveling through a transit gate, includes transmitting a first beam from a first optical emitter on a side of the transit gate to a first plurality of optical receivers on an opposite side of the transit gate, and transmitting a second beam from a second optical emitter on the opposite side of the transit gate to a second plurality of optical receivers on the side of the transit gate in a direction opposite the direction of the first beam.
Pascal ROUX, Roland COURTIAL, Serge VIAL-TISSOT
Filed: 10 Mar 20
Utility
Privacy Friendly Decentralized Ledger Based Identity Management System and Methods
25 Feb 21
Systems and methods providing user privacy in association with decentralized ledger technology are disclosed.
Lei Xu, Isaac Manny Markus Serfaty, Nikhil Nayab
Filed: 23 Aug 19