TTEC - Earnings call transcript Q3 2020

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Operator

Welcome to TTEC's Third Quarter 2020 Earnings Conference Call [Operator Instructions]. This call is being recorded at the request of TTEC. I would like to turn the call over to Paul Miller, TTEC's Senior Vice President, Treasurer, Investor Relations Officer. Thank you, sir.

You may begin.

Paul Miller

good and operator, you, morning, everyone. Thank for you joining. Thank discuss TTEC ended earnings quarter this September to is call its results XXXX. third hosting XX, for the period Participating and Administrative Chairman Tuchman, and are Paolillo, Officer. on Executive Regina Financial Chief Officer our Chief our today's call and Ken issued press a TTEC announcing its Yesterday, results. financial release

third discussed Form call performance, you encourage we items documents quarter quarterly complete on within our report XXXX this While reflect information for XX-Q. also to those will about financial read our

we to want call current I as occur. assumptions. new which Before you forward-looking statements that as reflect to Please may the today's opinions begin, we on performance, a beliefs developments that outlook, on discussed remind to that and our may related statements management's matters these revise are this based no result business undertake obligation call, forward-looking of information date note include and financial and of of our this operating goals

various uncertainties other and from Forward-looking statements to today. actual risks, materially and could are factors cause those described differ expected results our to subject that

and description replay our call be For XXXX call detailed Investor the our will available turn report to our I quarter now our XX-Q. Form XX-K of report the conference Ken? Executive over more risk and third review factors, Tuchman, quarterly Form website under on XXXX of Chief a Chairman this annual A please on on TTEC's will Relations section. Officer. Ken

Ken Tuchman

I'm with we you again could record week the and I'm that the in us results given of once investors. today. the elections, quarter. Paul, global It's been Thanks, to here have happy a you hectic our third welcome delivered base share growing pleased in that to join US,

market our partnerships are share a acquisitions. offerings, customer completing service adding expanding as and strategic channel accretive by increasing differentiated and experience our We

fully-virtualized The our served The market global we as a growth to significant platform, multiplier. have emerged have growth rapid We in has large as make shift experience. brands us choice our historic to in strategy. digital-first CX-as-a-Service TTEC against a this a investments customer transformation. is and of continue requiring execute made partner to

revenue operating period XXX% million. Our growing rate nearly to prior adjusted with quarter growth XX% accelerated year income the $XX over third to

adjusted this to million, a quarter on win our discuss solutions of these momentum opportunities; to adjust main I'll sustainable my year-to-date comments rapidly third, XX% trends. environment; illustrate continued changing to X meaningful is record delivering I'll factors and fourth excel consumer Our into once track transformation size the is year-over-year. raising the visibility, growth, how areas: underscores up capitalizing of our first, digital-first, EBITDA our highlight I'll performance, how going This record on-demand enabling in pipeline feeds digital and share our beyond. and second, record us our this improved are driving of on-demand XXXX work-from-home and we must There also $XX further work-from-home cover revenue to requiring on guidance. Based again strong behaviors, companies performance seamless our are multiple will how and fully-virtualized

being virtual a brick-and-mortar majority change agile digitized infrastructures meet Organizations focused. experience massive is support organizations. on-demand a a exposing to quickly divide. the already nearly customer this accelerated virtual delivery significant require. only a gap virtualized truly and master still the and who last The deficit led digital-first or rapidly of TTEC. are more environment must a there This to has groundswell are thriving, demand forced and to are to XXXX a are has for get that future. or large become Our customer global are not world Those behavior. of what creating others was now direct-to-consumer step consumer operations frontline remediate of transforming mile permanent transformation, sudden digitized enough simply in and technical risk Their shift for in Global dash customers the mad They current and obsolescence. experience too to This digital has far

well-honed We operational are for CX ecosystem automating and benefiting expertise organizations. our journey from is pre-integrated in alongside our by large-scale capabilities rapidly deploying customer the and optimizing This accomplished technology delivering best-of-breed excellence.

financial of as customer serving record quarter engagement our is third results. Our the to foundation delivery

ongoing momentum Our rapid underscored been this paradigm has by shift.

nature have the that our commercial government bookings our with new high-quality compressed to delighted diversity outperformance. sales sizes We clients. and across and and are average been seeing deal of contributing existing continued We're cycles and larger

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platform for experience. sector customer on-demand seeking digital-first cloud-based is Our consumer and essential public differentiated large-scale unique, brands

delivery. Dine-in are making branchless. and dining For becoming we're click-to-home scale. delivering else Health selling Banks example, adopting moved curbside retailers rapidly automated it to shift physical restaurants the list has the and models more easier or to program. to experiences exercise Automotive virtual that goes and to treatment patient are e-commerce providers models. home. converting citizen for care are Governments to Everything virtual are streaming, engagement are to on. companies at adopting at-home virtualized from

of TTEC and transform to also transforms must model, the As the serve digital a at a this millions is of virtual to epicenter who them virtual transition. the employees consumer transcends digital experience model.

is for large provides intelligent operational is execution. need platforms fraud absolutely diversity, and seamlessly escalating. engage skilled analytics, and This corporations required While rises, highly at the work citizens channel consumers of best-of-breed complexity for with their accommodate prevention TTEC and engaged and the technology a to and governments the scale. that detection automation, end-to-end just-in-time overall and workforce

TTEC unemployment experiences. industry-leading wins its financial benefits why recent employee most to fulfilling to Here and are prepaid few client choosing with card a multinational execute examples faced of volume the sudden spikes through competitive attributed progressive was clients customer A are services illustrating division.

We They technology platform. implemented omnichannel scalable engagement to tenured highly of their well Cloud selected CX-as-a-Service based and provide TTEC's Our virtual XXX us as partnership base and secure swiftly solution, weeks. employee matter needed client Humanify in brick-and-mortar workers ability X,XXX at-home designed technology platform. taking the a and our to citizens' via our on execution and turnkey demonstrated as operational and a

that voice how doubled Importantly, knowledge includes flexible delivery rapidly. optimizing mix After and have employee and the Humanify prepared Connect omni-channel We as at-home a with demand our optimal an chat platform customer contactless further service. consumer and channels, our entered what platform enormous to associates CX for of began into work rolled management delivery. home benefits a an than shift capacity We extended engagement. has The of application a delivery out scope of supports into unemployment volume voice for routing multiyear Humanify investigation. system, over across our in created we into client the best-of-breed surge spikes. now continues implemented with grow has line next days, complemented example we extended been and additional weeks, illustrates client capabilities. In intelligent Digital business XXX claims a food and based Consumer stack consumer TTEC The with this partnership. the efficiencies now nationwide have a to just partnered XX multiyear two food less program

via Sales Bank. will chat conversational message messaging Facebook Messenger, SMS available Chat, enable video Business and service, Google Business live omnichannel Citizens a with partnered recently To and real-time. conversations banking be also solution. messaging, asynchronous Apple We in cloud-based

associate. the Our digital customers routes customer intent, to then cloud or appropriate solution senses human analyzes and

work, capitalize within momentum, to To CX improved current workforce of this embedded our dramatically we improved workload, concurrently. and a of all created further understand historically associate with structural has customer permanently it within have and already triple has to a clients our this growing manage customers to growth voice complexity, large dust continue number The lower solution interactions of has clincher that and reduces handled long and services in engagement to our the voice an brick-and-mortar the virtual solution success in to penetrate trending EMEA by or also We to The on messaging. market. continue verticals. or work-from-home uncover base geographies machine optimized satisfaction associates scores. The is the to engagement a environments. increase face-to-face are via latest to customers third conversational allowed interactions that global service expect like we AI-enabled X who shifted rapidly addressable our adding messaging. key line our utilization routing more crisis deploying of capacity and growth shift catalyst centers interacted learning topics. customer main is settles, volumes, the When conversational growing to of the The customer sentiment, to finally iconic Further, focuses see technology higher to

is platform enabler key the these main that all growth Our underpins CX-as-a-Service vectors.

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whole have physical opportunity We build long-term channels assisting and a set our beyond clients retail in Digital to out new voice.

digital-first capturing are We earnings. create and by customers' contextually connected clients opportunities helping

to Co-browsing, and forms AI, live all learning We are chat, such other video RPA. machine engagement customer texting, leveraging as expanding diversify channels and of SMS, automation, intelligent

to EMEA accelerate in platform continues CX-as-a-Service our traction meaningful as there. seeing also are We

Our the expanded end-to-end as resources Engage, complement both promise TTEC, on are true of focus EMEA of which full increasing on delivers the and their one Digital CX-as-a-Service.

organically foundation in VW like XX% approximately of the with on at annualized as here business, and clients building basis. serving large EMEA's success growing Our our a an others,

client have focused prevention. enable a These to tools worker high services, such huge the heightened and services significant as We other growth offerings, health platform within a runway technology fraud and care, our financial high-growth that public suite of verticals automation margin, detection is hyper our have yielding sector strategy results at-home verticals. and related for demand that remote with

We our channel will technology-enabled acquisitions. motion strategic go-to-market with and further our enhance platform to high-growth direct partnerships continue to

strategy, Our exciting applications TTEC's by industry-leading our synergy partnerships Humanify platform. creating Cloud CX part of into channel tremendous and an are adding evolving

leading of automation our opportunities while acquisition ecosystem. and market AWS at TTEC strategic Amazon's expands acquisition VoiceFoundry Systems Pega ecosystem. of the opening with Serendebyte The of recent Pega the positions new intelligent partnership capabilities via Our center

a Our strategic partnership compelling conversational for channel commerce. growth with LivePerson creates

is strategy the and team with customer at enabling of CX these outcomes. X,XXX dedicated best-in-class TTEC a services, engineers This forefront remains With intelligently with automating through delivered professionals. technology solutions journeys clients' of CX alliances, defined our and

continued exclusively positioned our and more financial differentiates platform made year-to-date. global provider TTEC. with are in Combining uniquely on shows and innovation can closing, on the front. Cloud experience customer our and end-to-end performance to groundbreaking technology we focused expect much this at-home in the services Humanify we've You It engagement. In as investments significant this record come CX

This during time. and unrest. been technology the is our solutions of end hard TTEC and high year. as serve and the and complex, experience to as integration handling the their our vision and commercial Our updated this building for and of for as social on the resonating highlights to The has increasingly experience full with scale. to share to work clients. the also and despite key proud customer deliver demanding TTEC enterprise members cover pandemic mission-critical now designing, XX,XXX-plus our uniquely landscape clients, accommodate team accelerated approach headwinds support pace Regina large challenging experience a quarter allowed operating you. incredibly at and execute Consequently, government results continued more for our us customer is we're unprecedented customer financial service the and We're has their shareholders. of to quarter an financial I've guidance digital-rich will Thank grateful platform turnkey into these the technology well operations services record and never dedication our the requirements. third related needs. successfully

Regina Paolillo

essence as beyond in or of neighborhoods clients are families performance, a of team health. we good morning, people and that who are and Thanks, colleagues well I intense an are been with the challenges Ken. calendar and and goes and extraordinary the and incredibly their This in opportunity. Good customers unique their set year yet your hope impacting to everyone. we our a year's investors. has who Opportunity our you

that The unprecedented executed to experienced extreme last level an of magnitude not alongside people. of digitization. rate, resource I action can were our of in reverse same we environment in The related layers has and to have led demanded and nature engagement are of has We social current us acute and do. And more tailwinds company virtualization. maximizing ready us. of headwinds rise deep has well-being given performance, company. continuing have the across has the a market it and of made diversity TTEC citizen accelerated to bias talent focus for like bringing year share say layers to on the so shows consciousness surviving immobility It XXXX honesty the need of take volumes of The total not and has authenticity of we changed numbers. our our mix base our we customer to nature with a at and everything and new put crisis a has the an even ago, the belonging and but acute an our heightened least, distributed the doing, in

our Turning quarter third to results.

large setting stage GAAP added early of see our larger We financial compared up a to dollar multi-million revenue services guidance, its the a New over business health share from approximately growth year longer-term quarter is mortgage from the acquisition, recorded to care, exceed in year. us pipeline to $XXX given period. X.X% favorable quarter, technology income increasing midpoint continue X-month or signings year-over-year third period. in shift representing to the technology VoiceFoundry existing including XX.X% XX the U.S. our a organic to prior we third XX Engage size migrate and prior Across Year-to-date demonstrated nearly usual our business million effectiveness new business over saw the continued increasing We XXXX earn anticipated $XXX offerings. XX XXXX. as our rapidly period, clients, the million business, closed to client increase in We financial XXX% the automotive. million revised engagements quarter to transactions. including the in XX% XX.X% XX% equal GAAP nearly our million. was meaningful XX% TTEC we Connect. per a to million in in our we and In the On $X.X focus and from quarter, in and and deploy operations which across earnings of prior bookings GAAP $XXX and prior for experienced agility had bookings. positioning Digital and XX.X%. With year a revenue engagement, operating towards relationships, new revenue service of government, $X.XX $XX.X services, billion. basis, verticals, grew backlog activity, key $X.XX of average increased TTEC Amazon the to XXXX, to the bookings the and with next success multi-segment year XX.X% We $XXX a renewed, was ended over third of XXXX of of

or recorded of EPS GAAP a This was $X.XX $XX.X to income other other balances Our million onetime subsidiary. relates from accumulated non-cash planned write-off a income of expense comprehensive in adversely the dissolution the impacted expense. by expense foreign

contingency higher combination recording XX.X% reserve. in tax in a The Our year. primarily tax quarter with XXXX, U.S.-based the portion rate of XX.X% of a prior reported and increase the to was compared to a is the due of income jurisdictional third taxable mix, of

per The XX% rate to my We estimate XX.X%, income release. the Adjusted the Federal range prior to to previous are of XX.X% year. rate a restructuring EBITDA full is compared expenses. XX.X%, now comments to to which the tax numbers basis, year's compared range XX.X% $XX.X reconciliation more XX.X% which million, or X.X% doubling of a to was prior on of representing than quarter. XXX.X% the normalized impairment year XX%. up our revenue XX.X% non-GAAP attached in the our from included in Earnings basis, exclude $X.XX non-GAAP press to GAAP of our increased the an XXX% of prior to XX% tax year. normalized Our quarter, from revenue increased in down in credits. organic. On share increased tables A and in remainder the million, tax consolidated XX.X%, XX.X% Operating increased ago third was $X.XX primarily related to margin, our in XX%, from reduction of a to $XX.X significantly

Foreign income, and Engage revenue impacting of and operating exchange $X positive respectively, impact our primarily segment. had on million $XXX,XXX a

from clientele, primarily SCR contribution third and Digital higher and In offerings, detection the at-home, offerings our increased acquisitions our quarter, Our VoiceFoundry. attributable versus and XX% volumes automotive the commercial growth, Serendebyte growth expanding across prevention strong consist higher and Government and top-line our of is of systems increased to which the our solutions, growth, growth fraud and grew of Engage integration customer hypergrowth cloud collectively third quarter higher-margin and and sector higher-margin XXXX.

verticals days tightly revenue million capital. days the XXXX of of the XX and acquisition-related $XX revenue to or prior sequentially. higher X.X% quarter increased from XX expenditures offset represents or the we mix $XX.X in quarter, was debt, profitability managed Capital Our and our million The increase increased and a is depreciation invest sequentially. This Cash XX% debt third in ratios. million At $XXX expense $XXX XXXX credit compared growth of in debt increased increased an cash to to profitability significantly borrowings amortization related was and in $XXX.X The prior to of attributable in line year to with million $XXX.X mix third $XXX.X leadership which marketing of from compared flow prior quarter, compared year. resources $XX.X of the higher-margin business. and year top to under of is improvement increased as of sales continued and year-over-year million, facility. by expense million and million working prior total the increase. from improved partially operations higher-margin $XXX.X offerings support XX the the improved the was was of benefiting to revenue X.X% and days scale, compared is end operational million SG&A revolving year, DSO Net quarter in in were million quarter down the million $XX.X primarily in increased to to third acquisitions. and

share, $XX.X improvement We to and assets, XXXX. increase leading quarter, a in XXXX the of of on our million, on particular, a our the in focus semiannual XX% dividend. facility per continue XX Directors or in Board fixed dividend technology the over October was capital utilization, and a as percentage our In to a point dividend XX, revenue. approved third improvement represents expenditure The $X.XX the which asset paid October basis

third was contract. year. Digital $XX.X the the million over $XX.X quarter a third $XX.X declines or clients of when million our to million X.X% to are in XX.X% the to non-GAAP the prior anticipated exit Turning $XX.X XXX of the segment which grew revenue on-premise increased the revenue as the or on versus XX.X% results, services XX% income in of in in Operating compared Adjusted EBITDA increased of basis you for convert we presented XX.X% cloud-based revenue revenue million shorter-term our to XXXX to basis. XX.X% prior year. prior non-core Government improvement Digital revenue, consulting normalize our a point practices, year. large removal planned two quarter and

the cloud Government XX.X%. contract offering, net of grew large Our

year of from increased margins the exited from SG&A. the cloud in practices XX% business consulting dilutive pipeline the services, our removal higher-margin across operating Digital our volume and intelligent and platform, increasing partner prior more to and automation efficient we go-to-market and reach. income to continue benefit discrete out offerings offering continue a to and robust, to Digital's build XX.X% related quarter. strong omnichannel Our The EBITDA is portfolio platforms extending our in

a In our the industries Engage increase reasons of $XXX.X platforms, XX% the continue XX% financial the recurring contracts, of contract an systems government year involved integration into businesses heightened longer-term impressive net of exited highlighted. intense services our our revenue to serving trends. including Engage grow of level practices, in XX.X% the XXXX, over noteworthy to at-home large for sectors, growth inclusive prior cloud from range increases Government to previously significant The and quarter was period, the volumes consumer professional million the services segment, We in XXXX. third and and in estimate our

achieve of transformational business digitally mentioned, technology in client EBITDA the income top clients solutions the million increased partnering times new X.X% year. of $XX.X and work-from-home line our As revenue operational to digitization our and a in year. amortization and or from X operating a increased of and verticals increased sector, and increased mix virtualization high-margin asset XX% revenue partner XX.X% an increased the of our margin new Engage Operating ratio. include better period native utilization, Ken to engagement and income leading best-of-breed of centers existing XX.X% client of their same to last existing SG&A seeking and and our both new and The efficiency comprising our continued relationships is profit over volumes revenue, of with in revenue XXX.X% versus or million clients Engage capabilities. offerings, of in Adjusted lines clients, $XX on to high-margin now expansion and XX.X% depreciation percentage scale X.X% attributable that to new expense-to-revenue prior

Turning to our full year XXXX guidance.

and billion, increase EBITDA of consolidated segment the refer VoiceFoundry operating the at XXXX as increase follows: fourth acquisitions of in increase of is per Given and million, adjusted see mix Serendebyte, quarter income, in our increase of $X.XXX This margin midpoint commentary quarter adjusted includes operating the XX.X% sequential which release. has and share the EBITDA level, XXX third and EBITDA To momentum, expect outlook of third guidance $XXX.X margin press over the out of and improvement million, our The growth to year represents improvement resulting at business excludes our XX%, an an improvement of respectively, of of of income XX.X%; restructuring earnings approximately our overperformance please $XXX.X line O/I top fourth XX.X%. our adjusted income release, and revenue, of basis revenue section margins quarter we basis XX.X%; points points. and XXX earnings XXXX, in of to XXXX earnings the midpoint. with XX.X%, raised an an operating press XXXX EPS and adjusted of charges for in continuing full quarter, laid revenue EBITDA of $X.XX, of impairment of XX.X%; FCR an obtain an the

guidance will We year-end in provide with detailed earnings our conjunction formally XXXX call.

$XXX Given range estimated our estimate bookings XX% and million, business the our our a business, grow excluding government Engage and X% multiyear quarter fourth and in to XX% range. the over bookings are We third the exited and full offerings grow of percentage in will at Digital are X% high large year nature. contract in our to XXXX to

While the on cloud and large market to continuing our the increasingly mindful disruptive that solutions, to we our innovate strategic of base CX optimistic through and Digital X in with and our demand. we call economy, now In Digital expanding EMEA of channel accelerating uncertainty Paul. acquisitions pursuing the partnerships. to I'll the customer near are continued client focused and leveraging global the experience back closing, long-term in ability of capabilities, on programs, CX remain are persists TTEC modernize capitalize Engage client offerings turn growth intensely our business on the we to the our long-term volume drivers,

Paul Miller

may the Operator, line. now Regina. Thanks, you open

Operator

Thank you, speakers.

We will now begin the question-and-answer session.

first Sutton is Sir, George Our begin. of Craig-Hallum. you from may question

George Sutton

terms curious examples, of that your it additional Ken, for also Can LivePerson the you front. Amazon, competitors. us was future key look walked more through differentiator? that And in what you mentioned of mentioned on you like? to you much some a partners relative this differentiator that if profile picture you big just talk a I'm of might through Pega, give So to there's you partnerships, as can come of that and just

Ken Tuchman

solution for on start best-of-breed ultimate question. not sure the make can I think and and that the technologies, partnership one, we to them channel that can together. technologies we with Tier also on first of to provide of to X focused standpoint lean Number those outcomes-based mean, leverage your off a I CX we part all we only key are capabilities kind the Yeah. we that want go-to-market from where of but the

Group working done now with our we've And We're and is we And very successfully that Cisco, Pega. successfully with very doing very -- that successfully LivePerson, with continuing path. VoiceFoundry and plan we're it so on with successfully down Amazon.

these based active going say fact I not been are longer fact that on that under we the the companies than doing the are other is we've the that on than discussion. else, What would I'm although partnerships understand So these to mention anybody just customer partnerships simply that this believe based that interested systems to and interested access in embedded differentiate To or better are that to customer It's base, access to that second in we're embedded us? our does so us simply simple. companies really base, part of a can they're the we that customer help is symbiotic consequently, question this provide integration. why their relationship. And your create very

detection. net always clients, safe keep our have find customers deeper grow experience, prevention believed clients about new that our driving business customer and our and and is We engagement with helping helping their customers via fraud

frictionless in customers, it's that place is technology. heavily more put helping these have take support journeys making way; the humans with our we equally can highly on disruptive live better, they to can we do as more interactions that as of to an infrastructure have be to technology the support think to so our is that map ambassadors that, so other order in a is they possible It's customer if providing that really customers that why they business. in solutions, way overall the our that interact enable component. much best that believe but we interface can leaning purposes: and and X of modern that as side associates set clients' intelligent, brand customers We and serve agile, we're a be of the that that seamless clients, that's a do And We have the that requires enable that to can way. and more we business. to that also and marketplace. so is critical and our only their it's the got We everything together frictionless future possible. the we're tech labor our And And the their it's critical journey think in and we more that there so of end-to-end clients' that faster more cannot so one

George Sutton

duration concern A were nature. large thing, today Am and seen you've correctly? those change example. larger longer a bookings much got better other I And got of sense the an opportunities Regina pipeline, believe the if is a sensed opportunities I of me, quarter you've to a last that One that sense temporary despite quarter. in of that. like XX% And coming significant ago, I hearing could. from those you a the we've I some of in pointed my set pipeline felt of that's as opportunities To

Ken Tuchman

Yes. I but entire we it concept et at-home, some only was which client cetera. their we've logos, help very with would us concept stabilized base with simple. have as them "Can of multiple And surge relates added you that volumes, them not helping new say came temporarily?" out Our to shifting the of our on

long-term a Of help turn hopefully that it also become technology, relationship. going course, to to to is and we're we're to temporarily, reoccurring going into hook provide you going a up technology but

et We Government with done cetera. successfully have banks, that institutions, with major

up the really was a And work, surge bookings our second quarter have pretty to bookings small whereas XX%. so consequently, of percentage third quarter

that have long-term we've as a is you reoccurring said script contracts. in converted our in percentage of volumes, surge revenue to what Additionally, heard high our, those now

this environment in customer stress has business. them been that long-term focus the all that is be and in doing that new bookings we obviously that quarter, can COVID-type we for is And that are even we entire every little right temporary clients, to single we comfortable is them the a guess And have we've interface their is. fourth reality that going So to all figure forward, that will transparent, feel now. side. of area and very we'll to virtualize know of But virtually win of booking their what And that and one to is want end on reality. our what our investors to how whole I have reoccurring on they decades. my up let out continue the our revenue, related will whatever

we're right longest right at like history the startup time. feel And the that place so finally in consequently, we we're kind at of the

Operator

of Latimore next question Mike from Our Markets. Northland Capital is

Mike Latimore

a Definitely, historic here. it feels like period

your terms of new much can't big how interactions remote growing versus handle the center from can ambassadors, agents coming that in have internal opposed the that companies business, as is industry-wide of and work-from-home demand more demand for more companies to agents you just sort just In to store? contact of do technologies brand Engage seek distinguish and as

Ken Tuchman

to want question. understand sure make your I I

sales associates want customers are the So assist asking, of that associates? out we not, question of to I'm a the of bricks-and-mortar to are sure question, just employees' seeing question? kind and virtual shift the I I've is Is right. you moving more make got

Mike Latimore

Yes.

business. if your So demand obviously just versus outsourcing And wondering as demand retail? that for of Engage just you, to more big are broader it in-store industry really like, kind seems agents strong it's customers opposed for to

Ken Tuchman

think I know think it's it's don't So I I both. both.

have every captives. it's a large corporations, large our So clients combination of of one virtually

And in marketplace approximately we get with We're But going look or global billions think they're is we think the large with captive off of you We conclusion billion business, are we'll that are. and including And that up on and clients that a is that that. into per We peel they're captives. with multiple like been $XXX So the good company, billion clients' outsourced. be pool to believe captives. that's very, as point, at dollars over tied that more let's spending, more $XXX of There's a at to had been billion with captives this discussion a our that, be billion as to that whatever their and $XXX actually only there's not a $XXX $X out have that's somebody coming at about. not outsourced, our right billions, partnered in just TTEC. time, year now more we very thesis of investors about business the many some alone. start the when our already or cases, of already billion from TAM,

to internally. get they of to at-home in-source. proper we're the appropriate environment, of where what in of technology work So, basically them weren't their seeing to seeing a geographies. that able right had They in the They that didn't choosing enough cetera. A, weren't et outsource we're employees they're B, more have many

is on what And so of partners they we're or have And we're lot seeing logos historically needed outsourced there. with us outsourced that clients bringing a just all. to help new other of at them then either new have never

due is it's to goes So to in-store then lastly, I really retail the pandemic. minimum down think traffic of without bare coming from is saying a bare, a And multitude very, it places.

curbside. away, to that dine-in from important think in More it's their ever and feeds Teledoc-type industries for groceries All what of are to certain although not the acknowledge that they're I to their is supermarkets, fully going are I on. is think like us all was on restaurants, to that to and traffic think We but to going things, cetera. to get that to more will doctor, going think with when people their going in-store think like et that goes more have could do to serve a new do actually on pandemic we people X-year-plus are and to realize food and increase. and go opportunity more and More their people more really continue and more us. people way where now, we visit to traffic experience. get home. there's beginning it own go back We are going for don't to

Mike Latimore

there? I of talk different for you can And just digitization, topic increasingly messaging But you're and How of things. terms base technology. be of messaging? about of in lot and interacting messaging, ambassadors using then in little guess, can of customers of demand on demand are of kind a what many volumes, of that your for with bit focused among the seeing kind terms messaging brand just the kind a

Ken Tuchman

would it's a a think bag. I mixed of I say bit is what

we're things things end-to-end. we're very of many We toe I on become to where live real-time doing that And more are There interactions are messaging. have the hard basic benefits of we them by using that our accept. lower clients that clients more certain to level, water frankly would to to messaging messaging. it them in their messaging and the educating are what what a omnichannel. binary the so taking, humans it provide pushing getting in And with is -- won't live interact really stick then others the we're there's response that actually call the kind automating to and do we There that do

over it's for days. So business. that this portion We become business. But will But still take sure. to a of I a think to going think significant early expecting I it's we're years it time, significant think I very our few of a become want our portion

part would Before, like our the business, our not then we four years. we're I'm be but And there. to it's really more of significant But XX% that hopefully, to And we're business. would volumes very XX% a of yet. range in Engage -- get or three there see going that confident

Operator

begin. question of Suri next William Bhavan from Our may you Sir, is Blair.

Bhavan Suri

quarter, And a letting it for really, really good question. really bookings. was Thanks my Hey. solid

I'd nuances obviously how And how the to understand you you some follow-up But the in understand How on incentivized the a sell about next are Ken. -- you look George's I sell. you do allows as solution, the think which do provide benefit about for So at questions to bit TeleTech? obviously those. to to congratulations. on I think to you here you partnership? a go-to-market think differentiated about guess little I'd then more they partnerships, love love revenue of any these want parts?

Ken Tuchman

So they're cases, key really, definitely for CX we're these incentivized many and companies. partner these TTEC transformation our Digital, to the of we're to sell in

to of that doors but particular not we're or get is get even with bring relationships get sales all. we crux where have that's by up to significant longer was So I our think taken deal to had into this can at that we the their sourced the never we're really sourced opportunity force, And working was what capabilities maybe in much deals on fact, to trying proactively opening at to that sales us to would these is have would maybe by maybe companies that insight force. and

beneficial. this with done successfully years our partnership all been walls, we appropriate Cisco. many Chinese set And are many, that capabilities cetera, with We et with other have with of deep replicating It's the for partners. basically very

are you managers these channel I active say what working release press So partner is not that relationships are to these would have companies. with we

Their with sales X company working that goal, force is sales and is deal. we Our common these the win force companies. is and our have to working with

cost going can That just dollars is and that that And serve. we're overall strategy. on simple. with and that building simultaneously but to lowest actually our been to mean best at really it's are, serve, things, possible at And that's so the be cost want days. driving doing. our They and they a on we're tuck-ins want better last, that for solution, early for to provide is the not journey, additive in really lower they on on about. we've that's continue driving Net that are acquisitions make overall end are millions We're overall two Score. clients we sense help only only One Promoter We're stress of keep day, our acquisitions, et to channel very partnerships, the their spending still we're days of best Digital know they really experience early with is, to focusing to right? cetera, it possible want future the going at want of pure what the the customer; the and And focused but want these is, X our I most, it, that that decade relationships. the very there and and their hundreds we're as I while what call over in can clients with technologies efficient care most we what to believe that.

Bhavan Suri

the messaging between more with for there's Digital optimized usage of today, AI. and maybe strategic especially obviously question the can and of then there Engage really you part nice say, a Engage get One by serial sort there's is, let's drives cannibalization, Digital. Engage But a where is, and flywheel

a you're of call that's all a supporting a because the get to you message, and function, bought, to may AI chat, going people go number to So of going today, have center then it. rest optimizes reduced

because do And transition? But now, thoughts how love thinking talking ability you so doesn't the and think But that I'm think sort sort think there, get Digital you're do potential years in it's gross levers we is how one, raise some you road that. kind in have on it about about of you of about side obviously, of you the on think maturity, the the you about XX a through price five, go I'd that early matter. to that? to higher As margin. as

Ken Tuchman

So two that's question. a things, great

Fortune business counterintuitive. Every it told that was them volumes one time is creates not, and thing XX% XXX believe out, their I cost-effective. because the of by First cannibalization create volumes want them were will or it's even you us when years XX% her, we those our came their et maybe our over most the of or that giving we to them, cetera, it off as all, cannibalization she to business. been take here efficient was your way serving efficient we out tell volumes, that hope or they wherever it to that XX to though on more main ago, focus. their goals has level of fast as a back of that you little you a a go and of might business show wouldn't down, more take Company, the if cost we Engage But is go Regina

So business percentage that rare that them give big we we is out have but so can were XX% blinking how their there volume. much we cases, maybe an of even without might of to have by A XXX% XX%, eye. want zero easily the that. fear. cannibalized business being show as client, more I technology. XX% far clients, market XX%, we us Engage in cost as have if is we Zero XX%, business it's fear et have they benefit, every addressable some There stress have maybe single a cetera, to total able of our we high our

there, there's want to to to a So put I that if fear want just that put I rest.

machine way. to making take which on as require internal cetera. these opportunity tables, point our that question about with analytics practices get starting side. more to cetera, et using et drive is hyper built, get pricing is, tools, over actuarial diversity. bigger that question that automation we're own the going getting sure let's tools, margins. then we we AI Now these significant we're capabilities these also all confidence, et and getting better on achieve. building learning we're that but based side, start to the what tools, of partnered, time. only model. we margin, at build going time cetera. That's the And of customer. there's no we're that deeply There's absolutely, an the more not technology We're on confidence across to right where, believe That's of But your model and data we're can the that, to we where instead partnered better for to to in point to very to and can Engage of more we really focused almost have it core And on the more on what in Engage that start become Meaning our shop, able pricing the is a these and now, our capability globe all will change charging per we're these allow goal a over But a provide geographic shift time, to that significant where pretty being, could our example, a be lean us would time customer and to material subscription-type and basis

Operator

Our James of Faucette from is next Morgan Stanley. question

James Faucette

longer-term it them go Just and contribution wondering the guess touch my the customers. it cetera, success and should wanted customers to we it those transition and of we agreements, you on as Does what Surge et same? getting I nature from your to longer-term quickly think down? Ken, the how potential the revenue about up? Does versus to comments how Is on really around contracts converting I work engagements. relative from that is, go Surge's. question do the about you're revenue think

Ken Tuchman

Regina, to question? want you answer that

Regina Paolillo

theme would certainly financial as now there confident is particular are, has the us have as clients I of major agreements Yes. agreements and with the, in the that governments, we next who year, into signed States bulk service say certain us next with is year.

that for that we're due around to In yes, agreements the stay So of also, quarter, those now backlog quarter. doing, some are we'll it the banks have But most are into places, processed pandemic. either, with in lines the in third new us now for significant activities we continued in and That signed cases, lines digitization. it because have the is challenge to this that being business permanent of and committed stuff of business part, at-home. of outsourced more good it States new being in level virtualization a captive that the and that's now. will the particular, of to kind getting And become of incumbent amount of that

five agreements too, three, contract. year have be changed volumes, we The they that other four, of that have to normal And and way areas changed haven't forever other behaviors have commercials additional in the Ken a they've piece, would your we just some changed, on would committed a delivery that temporarily, there. there good I the in spoke in the is have would Food public more. example say, of consuming

that take to continue in logos space. We new add --

James Faucette

like your at really, this clearly, look quarter you overall margins good. when like then structure is And margin and was really

there. You're basis? increasing I thinking with Is about we a on and revenue kind like engagement and think how How your are outlook? additional you talking should of points some go-forward about Or that along leverage margin guess, that trajectory? the of bookings about

Regina Paolillo

made I mean that some repeatedly, but background to I'll I've comment first. a bring back it

grew So That's EBITDA of point or one a basis our you of in really every for million grew point million XXX margin that points. about for improvement $XX points, revenue, improvement. to can said margin times, our we million. We revenue. count $XXX $XX one X million right, have $XX of almost improvement revenue for on of number percentage year-to-date I of every us

midpoint in mean, and there them to million And the thought. different revenue. $XX fixed And in as a what is what seasons. our than and to at that we many is, of I it million add who's of reality the of kind of we're costs lower that I $XX through is sit we so it's in $XX percentage there fixed very the we no million, COGS management tenured have So leverage team costs those our and as and just significant, SG&A. would volumes terms in lower taking huge getting say, sit of top-line been a

points will our of in say is which down. typically Now that revenue fairness, X.X is I travel,

is that's so of million at behavior. $XX $XX midpoint that's nothing million going would why there's in million, another that that these revenue we to giving drive a there's there say But $XX in point. at the we of volumes, know we're -- I that incremental us the of And to nothing different feel that

the on will are that investments to is The working make on other caution we our through to we as top-line. we just accelerate I'll continue thing get year-end, the

So require lighting really some about of and more very model heard really, separate us without in marketing, moving those to that Europe, Engage. comments we with about could me margins. X% accelerating. on we But expansion on XX% to organic well our will really very earlier? in to X% going point, Engage. we're that can underlying thinking you in that, take and volume. XX% in Digital maybe just from at We're in But do investments XX% my opportunistic this terms not the that's through So up resource, regions other share think But the We're of you contributing thoughts sales count investments market obviously more it's more it's nicely. has just talk

James Faucette

would, think should given capital opportunity returns? we perspective may an How versus allocation, be M&A you question. about particularly quick from last what you And seeing capital

Regina Paolillo

yes. Well,

a we and It's business. a to investment and changed expanding shareholders, balance aside hasn't inorganic to the early for but from have returns Obviously, in that So organic continue between as drive we're dividend, that. our going well.

of to and aggressive. honed a integration back, TTEC, of around be couple we is do acquisitions, us investment and would corporate to let's internal glad we the see we're But continue investment internal that track a this that say now a development you We're not going to say, disciplines a we've nice good in very in deal in to operating our not going a over about flow, the to now cash is us this partnerships Ken heard just those I'm versus M&A about have. times. think in It's to say, in to middle have expect the have of going are that have only have terms years is and prioritize. continue XX We, deal. to the got cash actually will to M&A. flow, a to you I cash a record should continue do to investments the to have. so free we've which efficient way think a sense But very fund way. the to and flow, the front-end And to help

Ken Tuchman

on just that to me quickly. real add Let

launch as critical in R&D the clients that already be about shortest as solution, internal thing possible risk to scale. that, our we technology-based demonstrate so can that a digital a time that et is that time to we're I of or partnerships the all to when doing, we solution, look providing the will absolutely the the that think stress ahead of believe doing that at it's success. work as acquisitions can us amount period have done cetera, well that them the that want other to is basically least them I We with we and platforming solution, a of

is transformative tend did et do. like we integrators year we them world reason kind to need the over the to over over matter to to of why we are what win and we deals so because weeks, can largest in very able cetera, the a done do have systems a plus with, in these the Government And again, with demonstrate and of

going then They're off of right which are three focused is of client that days. year's years XX year's our show can't not years' and focused traditional is on two get on revenue business And these worth cetera? our can solutions from that a into preparation what take Our of turn our them worth their is a I investment what's et technology absolutely you our clients to important. do they're consulting goal not standpoint, a internally that focused now pre-build humanly as How do part thesis, are capital or marketplace and integrators on. than capabilities looking so on so that, of the them that them possible. capabilities to with big off consequently, off on as implementation, they our the of but And can to they clients for. we are platforms three to reoccurring with we going and get ability that investing not only stress to an in Engage of a what's years, five Right quickly of set acquisition new have out then to in weeks to of worth capabilities and SaaS are urgent, impact systems need less solutions fast that the now, or

So want it's stress to marketplace. as all that's, to out the more more and that, roll to going capabilities sense side I just we the make more on technology

Operator

Our Canaccord. next question is from of Joseph Vafi

Joseph Vafi

results. Great

of couple ones. quick a Just

the market I or implications the moving of if maybe on a Regina the well segment wondering numbers. into of think follow-up down to you're And demand capability. seeing bit bookings in segment, that urgency bookings. side sense have there and forward there. then Digital CapEx. as Obviously, a clients on by seeing kind now? maybe contrast there's Engage of environment First, what a that I'm Digital Maybe drill compare And just the and work-from-home bit little you're for for in

Ken Tuchman

Regina I'll out and So then pick off. from start up can I maybe leave where

deals So what quite side growing we're to COVID, what on same get pandemic. call Digital at have is that deals. that more what visibility to more transformative we're But transformative the also the more they seeing on nicely that want seeing they we're clients pipeline time on really on is would also the the saying type is to our I when seeing larger, focused

business. times And have it, about, And et so really let's tactical things plans on clients, talking But et us focused very some very that just the getting focus transform for cetera. through on them call you're all their lot on can I'm cetera, them, a due on to sure large Fortune their their in this I'm hearing of up the building they're others. at-home, has cases, running been delayed start XXX-type clients, been the more and that fact like

channel that So deals, nicely, actual and hand, the on very start pipeline would on I some say a been with excited front, delayed, which is one the little execution it. understandable. the a on thing. large they're seeing do same and of bit, building the the deal When others can about the checks kicked bit is the is the of many we're has exact of we

so new many is the that for so get to clients allow on of them and want of and our are what instead, their agents things incremental the tools on, and Regina, more forth. to focused do you So deals add at-home at-home instantaneously that? are on to what focused

Regina Paolillo

at the I continue share in wallet that add if to the think bookings, There's million, over a our companies. want $XX bookings, good Digital large those XX% just you were to extend over look quarter. I omnichannel which which half grew in the of Yes. on

continue take companies working business, of we offerings a area, couple divisionally with or bigger In the business. Ken but will to the very, particular, to, in certain our to So whom of areas much certain the growth or be they large working the are get our on continue legs are years. huge in discrete as very part additive was countries, these opportunity to to automation intelligent as making of we a sea alluding have

we is, say the is that significant would laid for probably continuing our can folks significant be that the terms and by I just will, in extending omnichannel Digital. we of thing outcomes into become, just with not processed, components one, X conversation most last are that just getting that now. business, in dealing TTEC Digital economics those are lost once pilots fast-growing main in So of about The they today deals home their or of clients that you business. that will while as But getting the licenses, in entire pilots done have right kind to from $XX and million, the have Task themselves of the are the pipeline aren't million be initial are of and globally ecosystem of a to reasons add market one understood, winning volumes. ultimately, right, But for really that existing throughout we who the $XX on if Engage shouldn't

which So But because ability why winning to tell that that timing. be during and reflect very of their we virtualization, X- we get environments work-from-home, that this contracts thing volumes is won? on impressive further that and We clients what's second run enhancing hire some we're these to these that are But they committing been in that is is very that to X-year we experience. have will these you going are customer and when the you just I train quickly. on the

important that's think an I point.

day only to by it's honest this work-from-home, a right with about I don't that associates. you think day, the have I for the be On and

gone work area this to utilization I -- path our demonstration I portfolio given entire Phase the please for in the but And to estate a hard of that been estate And our X, real that it's end metric real working X of that as from capacity X.X% almost it's think is about to February, us X our you on revenue we base. program the about X.X%. at call, one go certainly, XX,XXX period. employee has refine of this our have this of like the and a tell relative will estate from But a point portfolio. understand real in we facilities our through of to of reshaping

but could working XX% from at-home. our kind it. our own. conversations X And we and and that the something have are much the out Engage business is we it much of here is Phase the more We're key Ken observations to done before, as It's not with all our with of edit clients. on. there's more of what we portfolio done, so feel it. that might We expand, as And doing when has not -- that work on our Phase our now Phase in work sites and and So on call X said competitors clients so sites as X, of said we're and/or we being actually

Operator

Bergin is of from question next Bryan Cowen. Our

Bryan Bergin

level large you and of sizable with about Digital. Curious, opportunities contribute, timing backfill planned is I other wanted I and here in that some pieces in pipeline trough and revenue understand there in to of the got think, in give to And segment? level? how declines. clarity the be some the us know here are that really, the get base then contract ask you moderately consulting faster rate Government exits little you've I where could of end. bit here of that factors declines? the the a to if a thinking then at XQ some product the can of on Digital moving about should that And still I we expected these

Ken Tuchman

are we're that a cross-selling almost first deals, had XX% on seeing taking speak, of should going between we few So today, years and Digital. the little Engage all, roughly very you know now And of both. to so advantage that ago, of

goal, XX%. to get XX% obviously, Our is that to

et have I the that, we that ultimately, to X-year providing as for as long-term new been TTEC want that And going And be What we our just prospects. you a to we to to Regina, as us. we're embedded that's an that we to on Digital had will, and tell good revenue. significant Because we of feel is, cylinders what winning the cetera. come. well want it selling growth future all is on many you X call very with approach deals can And coming years, our point to So focused targets. work making will census that and to of beyond on Long-term just all add two that? reoccurring end. out really highly on that some the end a impact all progress Government confident are hit I year, contracts, side that we new firing base is meaning it's business majority X the will working, the simply as think the I to this years, to come are we've big in X that behind an replace would it's all we to

Regina Paolillo

is expense Yes. I one think model. an into kind troughs has going a trough, there's X is in other a that I disruptive that recognition we're contract; mean, the we're, on-prem, which That's, a least model, delivery of short-term to we coming we're this have going an from has a been at exit right? Government revenue different what into cloud. moving of profile, We're terms on:

$XXX coming into underlying really we're is help to think about business, those we we I that XX% the so And believe somewhere We million, which this million continue be QX that tried to base around had why the base year can that quarters. in increase $XXX coming to And revenue, is talk grow to continue of XX%. off to year-over-year will and XX% bookings. base we've

data a healthy A that of It $XXX healthy. an revenue annual QX from that And very $XXX did. that million we $XX I good is Amazon and I probably out million pipeline pipeline just, multiyear remains compelling significant impressive want most Connect Digital which We value the Webex point of kind see and of have got the ended increasingly is for pipeline agreements. is September around point bookings in million Cisco at part period to QX We million. recurring XXth, acquisition we've $XXX CCE. the for of an contract for

our is that's base million if on what take a because $XX So that That it rate. you growth million $XXX to, right? XX% relates

this this of combination has So and recurring nonrecurring. is, business

cloud five recurring, three year nonrecurring, professional are Our are take-or-pay. our to services services

for $XXX that million It's base. contract, XX% revenue. million the recurring of that. of is the annual $XX right, it's so And by itself, And

we a going we're And point this getting just that the year, top from the but to have a of not are. of are whereas transparency as here to momentum not again, appear line we that on count quarters view, go it bring but we So can to that may you couple us forward.

$XXX and couple next getting that year. look of that iceberg, so of good looking tip we're feeling years that. underlying growth. talks And about the go-forward business, the challenging revenue a very year prior We're excited about the organic at when to business the the XXXX in pretty overall through Ken you at and combination our the business, But to versus of inorganic from a million still the is

Bryan Bergin

pandemic called in out way the you then change And company obviously, here potential has you're about the the year the margin materially Does that, changed and aggregate? one medium-term from this ago. thinking growth

Regina Paolillo

through again, Yes. made comments, I I year. the get I'd mean, to the like really

or our to to couple the in I'll formal I Our of XX% next fourth backlog do for quarter is, in bookings But year and be next able same. year. that the Understand Digital right. get that guidance. to think is are other the to important things and the margins XX% a give very where so,

a the our and And lot different to that, meaning not there's in We've some because in that next X% of traveling. we things feel, that From we like EBITDA we was of at sooner kind to. there any never discretionary that, always pulled volumes We there months. XX% doing. XX we've let's had we've felt layoffs, exiting in got have kind view, to pipeline. in X% it always a, all. spend, of line XX going we midterm, headcount to back are already yes, of But a say, and XX% We level in been You'll kind script, to right? to in of point the would Engage, margin which the we'll not able people on X% our be is that any QX, from say while I we been keep got to share been TTEC We're right? I with never, said material of saying, X% note backlog wasn't more. like of had the getting

about the so top and our X.X I of of as what earlier, I seeing of revenue in XX what now. on expenses and you're is normalized basis points QX some we're And And would travel about say, with points QX right travel. cost said exception probably line, are

that we services, of without optimization over to inclusive back our in. are time, not IT. corporate have will, But we of our put So

market, go before we very next we additional in so invest continue and further to within sales level, margin, so and have, this XX.X% we give a to right? into which, decisions a that pieces out we're opportunity at about with that any March, of when marketing we point profit again, not XX% this or or promise XX%, right, back going to feel I But you and these in year, make pull And hitting thinking good early to you we'll see, So XX% EBITDA to to year, margins guidance. we're share next to we're that.

Operator

of America. Our may question from of you last Sir, begin. Kupferberg Jason Bank is

Unidentified Analyst

is Jason. This guys. for for Kathy Thanks squeezing me on

So you back I to your expect guidance, guess to a about in to elevated I wanted little bit based Obviously, remain Engage. shift XQ. pretty on talk it

in think you And you. Engage potentially do slow to pre-COVID sort when is sustainable to piece? expect Just what levels? Thank maybe do or and the growth medium-term in you of it like the return rate

Regina Paolillo

ahead, I Ken, please. I guess Yeah. mean, --, go

Ken Tuchman

I mean, go No, ahead. it see I slowing. don't

go anymore. I think But ahead, this COVID about not Regina. is

Regina Paolillo

And going to then said just reiterate to the I just was say what I thing. earlier. Yes, same

of XX% bookings, QX BAU those were our at look you If bookings a bookings.

and it's up agreements look now that prevention. prepaid now, longer-term underlying the are cards, work, the nature as been fraud at it's really of previously you Its tracing. signed unemployment had contact we COVID the contracts. If and its detection its of These work

into churn our But million especially business, always not consideration are to will, our of of pandemic revenue XX% continue. are scheme probably in to of that's number base, bookings $XXX small $XX our we would that relative say And on I to if billion take XX%. the things the in when the Engage have are that X% million for -- have reasons. a X% on churn, you we're $X.X maybe to going of not planning existing variety going you So of we grand to year-to-date, a always and

Unidentified Analyst

And little reach like you talked you guys about before geographic had. the a broad bit

You happy which a that share geographies closer. doing pretty I a mean to you deeper mix looking in? work penetrate your guys are more at anything little maybe with you're about bit in is little Or now? you trying can there are

Regina Paolillo

I just I'll a ago, I US, what I'll repeat what Again, earlier, started to I see we've Europe years got A is we presence mean growing. couple really the huge of repeat said now Europe. America. right? in North

America. And go build although, sure is Europe accommodate I'm acquisition, we would expect have make about We're accelerate. do ones really, deeper Asia long there, more in there. we a But provide We're cards we on our make to the so I and to talking going throughout Europe, those year, that having could on next all go be investment languages. Pac how obviously, Europe. Latin or to we success. the small really And that depending not we focus we delivery And But team that, in into could in now client right play will success. to say when

Paul Miller

Operator, the you. you close line. Thank may

Operator

concludes Thank you the XXXX for Third Quarter Earnings participation. Call. Conference This TTEC's

you. disconnect may this Thank You at time.

TTEC (TTEC) 7 Nov 202020 Q3 Earnings call transcript