and good everyone. Tom, morning, Thanks,
AOV. driving count During an improving and which revenues, the trends first experienced contributed of order lower included undercurrent we quarter, ] in lower-priced the that our [ sales in improvement items our a e-commerce to of
us approach managing our the us expectations. results our Work disciplined and offerings these over initiatives innovation On execution strategic operate to and more XX the of and drive deliver trends expanded focused have highlighted, enabled our within past our have enhanced efficiently. Smarter combined to Our and initiatives with controllables, QX months relationship to positioned
I X our to work important efficiently. operate Work more Today, to highlight Smarter efforts streams want within
AI Our at of been and forefront no organization different. has is always innovation, the
years, help our the express step power it are when taken customers AI implemented we e-commerce loss few customer implemented sentiments to a better tool, interactions. our adopted their customer new further chat at care and platform within now Over We've words. our on AI to and we tool for last a service they a
care consolidate to multiple to to efficiency improve our AI reduce customers increase customer enabled allowing Our into as care implementation our opposed integrates and new experience, systems us the This customer one, across platform overall being brand-specific. to customer brands labor assist agents costs. more
as the enable order prepared become customers' empower importantly, history that and so the call a driving information labor is create lower AI more experience a to better the Most better comes efficient, will the customer. customer This agent to in agents costs. help our and agent with will
efforts. optimization logistics our to Turning
through order routing. enables back-end enhanced to David an ] [ optimal us Harry cost lease optimize launched further system we QX, & During logistics management that at
OMS lower the results. enable will As we dive move us And Harry for beyond into the implementation the new system fulfillment let's to David QX now & orders. costs phase,
period. Jim the Tom previously from discussed quarter. shifted quarter included that As second year orders revenue highlighted, This wholesale and prior of declined our the the XX% timing first certain into
X.X% Our and anticipated. e-commerce AOV order with QX X.X% down revenue declined as count X% down in
order year, a in this $XX.X stronger counts the operating operate excluding decline margin loss plan the expenses was and system efficiently perspective, and with nonqualified quarter nonrecurring implementations the as of compensation charges adjusted This by deferred last first and fourth disciplined when both to led the company's XX.X% XX.X% was quarter slightly the a that to $X.X year-over-year declining to of offset compares For impact more periods. as Altogether, gross million XX.X% associated rate during EBITDA respectively. million. well our approach of in
our segment Now review let's results.
the Gift by orders, to Our were of new This also implementation $XX second from the quarter shifted period declined Baskets order from timing quarter. management which the million. million prior revenues Revenues of impacted and Gourmet first wholesale decline approximately of system. the XX.X% into reflects Food the the $X
the profit to inventory decline company's margin in increased efforts basis XX costs. points commodity a XX%, and optimization from certain benefiting Gross
contribution $XX.X the margin a $XX compared loss a million prior period. loss year as was to As adjusted result, of million in segment
revenues Floral segment, the Gross period Gift points X.X% basis increased declined million. year In XX from margin and to to our $XXX.X profit prior Consumer XX.X%.
million in strategically different with in sales in $X.X funnel the preparation quarter, invested the million compared resulted the contribution $X.X a aspects Altogether, margin this test range to marketing prior for of season. holiday This of period. year channels we in segment of
segment, declined BloomNet our XX.X% revenues million. to $XX.X In
a in by partners one Tom expected with this who merged business of mentioned, an our As orders included competitor. decline
to We end fiscal fiscal grow the year. the revenues will quarter second fully in of impact expect BloomNet to half begin the lap second this and at of the
XX% XX margin basis profit volume. sales deleveraging due decreased lower points to the to Gross on
margin segment the result, million compared $X.X $X.X with year a period. was in prior contribution As million
end of Work year, the same Inventory that was $XXX.X component operating a at time from inventory is of of last the Smarter inventory. the with compared million more with efficiently initiative on million $XXX.X benefiting lower focused
was compared season. under $XXX.X million million, of debt facility $XXX.X as for year. Our upcoming $XX prior credit revolving had total holiday the with We and flat debt the preparation million in in borrowings essentially term our
under be borrowings the fiscal during quarter. second expect to We revolver repaid fully the
to flow in Regarding be fiscal cash XXXX. $XX guidance $XX and digits range the million total to Continue free in to expect basis compared a decline a million. for million of to in the of prior million EBITDA $XX be on the to to as percentage the year. of range Adjusted be in mid-single the to revenues to range $XX flat
we for Jim open Now I'll to turn back his it before up closing for the comments Q&A. call
