that second the performance Thanks, everyone. walk and you Jim, our will items This contributed performance detail. in morning, I further to through quarter and good our discuss morning,
performance. Our with quarter X.X% this revenue to contributing consolidated second declined several factors
demand promotional marketing lower highly that on with marketing we and a the online impact had changes our negative in First, efficiency. competitive environment, experienced Combined consumer environment. in
As a marketing In marketing generate anticipated. course free more anticipated. and particular, channels our results not our the we increased declined lower-cost did spend of result, than
corporate our spending, order with Second, per in to and items orders the partners became total placed. for of number business our more total, their cautious AOVs, In declined leading X.X% quarter. AOV decreases
of experienced the OMS & orders. third, challenges which holiday with Harry new David the during implementation, And surge we escalated
the by Adjusting business. QX our declined revenue e-commerce OMS business were increase total declined We e-commerce X.X%. by for million declined trends QX slightly of approximately revenue would $XX the issues the lost an for quarter. revenue, related estimate impact reduced wholesale have X.X% gift in million. X.X% Our e-commerce and offset would revenue These $XX basket have
on I margin, want gross implementation Before that OMS our a performance. to moment to to move the take discuss affected I did
challenges cases order in business make to bottlenecks problems & management manually, of caused with the that complex our cancellations these it implemented and hindered the process during correct season. certain a and ability orders of it able many certain the our for system recently right to manner in to expenses Harry the to in scale the and that timely system cancellations. auto orders created additional orders other David to resolve orders auto more we but significantly present customers. holiday began We're As These were caused customer that December, the new peak
successfully on delivered orders over level. Although recognize this the it's implementation to issues season million holiday we faced important challenging, enterprise we an were X that
centralized effect to customer Harry it care also given While our had function. our we business, other David impacted OMS spillover & the implementation some estimate brands primarily our
Tom a discuss further system just resolving issues. will of the the new we As in are moment, process in
turning margin. to gross Now
the flat gross quarter XX.X%, year. prior second was margin Our with
was promotional The highly to quarter for consumers promotional second as and continue to offers. look respond
by implementation that was we associated challenges, basis Our with incremental also shipping the approximately gross fees OMS points. expediting the affected including costs estimate by profit gross margin XX impacted
Excluding the margin gross would OMS costs, have related XX.X%. been
our declined million quality much while operational to the more Through initiatives. expenses technology, period, and operating investments We efficiencies, from customer Adjusted expenses only streamline strategic beginning that our compared without to to by to $XXX Work and we tap aim reduce prior can is as meticulous the the million potential in the offerings Smarter improving cost believe processes achieve. and we of benefit there compromising management continuing we're to year experience. planned $X.X enhance with into our
In EBITDA by approximately addition $X.X shipping we included and costs the revenue, that associated challenges incremental on QX care estimate the OMS fees customer to the with impact costs higher expedited impacted million.
migrated We our impacted this Altogether, by to $X.X QX also $X.X care customer expenses consisting incurred of primarily costs approximately million. million, new we redundancy of as platform. results approximately
Taking QX was in adjusted million prior period. $XXX.X compared with year the this million $XXX.X into account, EBITDA as
adjusted does of during which equates quarter, revenue the of Just the $X to million. approximately lost clear, reflect our lost to not estimated EBITDA be EBITDA million approximately $XX
post returning to long-term that to past of much are average. historical it we discussed low the years, our XX% recovered gross few the we its Over our in have pandemic, has range. way And average the pleased margin
with forward, our are gains further for as there for Going and platforms. hear spend. you as believe opportunity adapt on marketing elevating from we We our consumer sales all technology to and efficiency preferences is of will engagement aspects e-commerce we changing focus changing Tom,
at now of was quarter. compared million, sheet. turn million $XX cash the our last $XXX with end And second Net year's let's balance to
was the cash second second compared $XXX quarter. of balance million end million quarter. last the of inventory the $XXX end declined $XXX at million at to Inventory Our of with year's
a terms year to prepayment and under made the million in $XX $XXX ago. debt term term our our had our of million revolving we no a compared the loan debt, our we as amended facility end At credit agreement. of million In with and credit $XXX quarter, borrowings
for guidance fiscal Regarding XXXX.
now outlook. the is We range full the our in to to As performance, a mid-single cash $XX flow be to $XX revenue And QX of expected expected are be EBITDA is in year XXXX expect result million the our Adjusted we digits. million of to $XX million. free decline of fiscal fiscal to $XX updating million. in range
did We are performance QX disappointed that our expectations. meet not our
our -- initiatives we Some the executing and challenges we these were the resolve as of about that performance optimistic we self-inflicted on. remain are challenges, future and
that now will the strategies confident create turn our over implemented trends steps have improve we to Tom. will are significantly We it substantial and the and value. And I foundational shareholder
