joining third afternoon, us Thanks, XXXX our thank call. for for Michael. Good everyone, you and conference quarter
am say our to strategic the of shape. a demographic base reposition, pandemic environmental the the the and before began, meet the the today’s a of I As shift. this taking of and customer, quarter our makeup moment desires drivers our into To significant plan business this customer was pleased that spend of within commentary, evolve the our needs plan, we undergoing diversify. summarizing strategic to enter wanted is begin eighth before I to phase transformation month each and Even moving behind achievements made direction our reposition evolving
and our the also in Specifically, steadily resident but not of impacts our age median expenses. of while revenues, has of over decreasing, to by consistency resulting dynamic turnover. an unit stay only This In XXXX, and XX the the that increased years was drives OSHA of the increased incremental median age growth length additive living old. years reported resident resident marketing In average XX.X costs age old. is the assisted years median three XXXX,
community the XXXX, length of a living average As months, XX months. in in communities independent assisted average at length while the of year an was stay over of stay XX longer was
these we a we dynamics, more by younger focusing drive acuity lower efficient on customer. believe can a Given business and
options to relative that increased internal Prior ancillary community call or of by financial services options customer Additionally, are aging of drive these vast we service the enhance as residents the length need engage us from These the offering and and and adding a pandemic, the to earlier Ageility opportunity provide flexibility. resident them and independent experience, well rehabilitation same clinic. without at are as access today’s offer choose similar our offerings. customize compared such a the their stay service to longer the after stay the residents a showed average process. what that In lifestyle data communities services, services, clinic, differentiate Ageility in without to customer provides competition an that XX% they high-quality designed array services revenues as communities to healthier, our which is with seeking more concierge to community or want a to
levels fewer residents of have reduction care. the which or higher in XX% Ageility rate of transformation translates a hospital In of partnered false, goal with is addition, The seen this to organizational communities visits that straightforward. have requiring
we the meet to operating to talent our and invest scalable older are present decrease establish our is demands future and strength, and Operationally, our adult continue both secure as scalable customer. organization, of the that structure We top the a we focus business throughout corporate on efficient continue will infrastructure sustainable. repositioning to areas of and G&A in
Now to moving the goals. actions taken subsequent quarter these to third into during the and achieve
repositioning We three-pronged are our nearly complete of phase with strategy. the
As the XX smaller, completed year-end. communities transitioned to of be XXX higher we the with to third-party have before balance of successfully acuity today, expected operators,
Following repositioning units senior will living increase living effect. segment significant living from to approximately a the completion XX% our taking process, the phase this prior units, independent of be XX% independent
As a reminder, CCRCs business nursing closed for to DHC units of exit that we skilled by the to behalf nursing the on continue of all the will expect the we balance of skilled manage this and completely phase, year-end. in
resident in support enterprise units. to As will starting wireless includes now upgrading up certain resident we plan investing between such begin corporate repositioning wrap the common more modernizing work planning transportation making this in to $X investments as of and evolved focused transactional costs our system, in to and are million we infrastructure strategic example services experience connectivity, expect manual million operations. we resident of G&A community corporate and high-volume automate phase Also, these turn on annually. implementation our resource are scale and by phase $X which to of save our efforts, improved the to enhance An attention areas functions we and the
nature improve their been to Healthcare Trust, plans communities amount the the commitment path. about space living has vocal Our and to partner, Diversified competitive manage capital significant its senior contribute on a of the publicly we of to
to I call our some spend of wanted turn discussing final an the Margaret phase the operational to time provide plan: over to update, strategic diversify. before Finally, I
concentrating order senior living us I own our at aging provide drive within to change, in and our anticipate engage with the reference that attract to we with agile these such we as communities demands opportunity and outside retain earlier Services. Ageility communities communities the earlier sooner the in on to in engaging are manage Rehabilitation As synergistically be residents In to diversification with process. customer need performance and these made, the customers opportunities and needs addition we to comments revenue customers
While we at our to are the pursuing this services. expansion actively time, grow segment. we In actively announce of to rehabilitation continue wellness meantime, have concierge we an services nothing our and
up This five successfully second net clinics, opened rehabilitation the Ageility quarter, we new outpatient clinics quarter. net from new two
additional to to growth Ageility expect have continue offering. our We footprint from expand and Fitness Ageility experienced our
all third the quarter. to through walk Finally, located for clinics the outpatient I’ll in community. operational XX update over the to we will call turn Margaret retain Ageility now of transitioning an
