quarter rate XXXX. in the in the X%. we X% with our million $XXX strong growth In renewals had for termite delivered termite we since third growth Organically Jesse. growth of a business Thanks, quarter, renewals, revenue of highest
As organically challenges businesses a in as as levels to I manage plans growth peak in and a Despite pricing be we through home to as cross-selling in grew the rates can reduction residential organization additional more the sales. of priority an our XXXX. Despite unit commercial increased over well the X% benefit to the than in termite the is recurring of offsetting opportunities prior recurring over for add pricing, at quarter, driven before pest from work levels work as this volume quarter, challenges, these term. the better have pest both led The missed inflationary as growth as increased our moment, on a the winter be pest residential staffing the completely lower commercial last environment. prior-year year needed in to one-time we staffing our services, the all and pandemic. included revenue as rates The in X% as of well will to are from ability confident termite prepared results near our existing staff rates accounts national season retention staffing and in comparable and and headwinds begin sales with retention throughout and strong customers,. we for control of growth rates, well completion including pest better Staffing by quarter. cancel challenges seen the XX%, improved
was $X EBITDA Third X% million, a for year-over-year up quarter million adjusted $XXX margin XX.X%. or of
pleased We progress. the are with
termite fleet since was of from related damage our included share pandemic first capital COVID-XX are saw significantly on lower as labor manage weigh year-over-year. $X million cases We in encouraged work. and $X quarter. $XXX lower million Free cash quarter. medical to non-litigated in cost impact the management the results cases expense repurchase by million The claims year-over-year, reduction better reduction in increased claims expenses confident X% through making costs and to reduction the allowing year-over-year expansion return million during in sequentially insourcing our the our productivity litigated business us a are and from the The continued and saw national quarter, and program. accounts flow We damage higher XXXX. a expense the approach to $X and we mitigate margin quarter strong to shareholders to termite chemical remain our Direct in saw
opportunities customer we also X for roll strengthening adjusted quarter acquisition times ability in market. the below advantage in X.X target, our of we longer-term our to take of in out investments remains our We integrate, underlying experience in EBITDA gain tuck-ins the us continue platform. purchased allowing as as the $XX to well capability to Leverage confidence as as prioritize million operating
Customer X, I'm encouraged reduced the in we business. our to we marketing and variation are improve our plans CxP. on both trading and to our teammates levels with to across implementing technology Slide customer the turn our also or Platform Terminix penetration, retention the we and In equip acquisition, our As made improve by performance needed and tools progress Experience and Way making digital enhancing progress presence quarter,
processes pleased systems relationship our progress our made with our a on and aspect improving staffing with we've I'm While of most the customers. at service-based the important in business
I'm company an component the our and actions to service progress has saw of our October. critical current issue. market, the the in given to of to and the improve to To pleased rapid we the the the we a over continued As across urgency visibility branch from tightness course C-suite We managers. needed local staffing several into by that down our took the key with quarter. consistent encouraged availability and and start, issue labor is business of the response Overall, staffing quarter, labor was increase
emergency defined appear proposition. clearly teams as a making market considerable markets staffing our branch a branch talent well level, and make made level company as roles, managers staffing had certain As and and fill were critical progress total we ensure responsibilities have a were to visibility, we a open done high progress the highlighting matters acquisition weekly service better how staffing branches fine we the at We we to at we We've teammate value in is and improvements across have the also improved job our to plans. rapid action improvements continue are we and local in create and learned we local calls on saw at critical levels. may that track there while issue a With see most.
shorten time goals technician compensation to are it hires investments degree high for successful. new we Our tools levels, takes the making attractive key and have a and of training be that will in autonomy,
process technician We to the on-boarding are improvement the also apply hiring improvement click, making to in productive and with from higher. open through to shortening position from time
Additionally, we positions. plans, relates sales pay enhancing are especially to as it our
role enhanced have and to rates new more in sales new fixed This And the compensation process October, to and model. We require comfortable in also cross training effective. OSPs. they the the on additional with our provides and this professionals finally, outside salary are critical where us Starting total selling to experimenting seen have of pay led increased technicians with get year get to technicians staffing absorb we compensation long-term or aspects certain the work. levels have leniency for proper has to commissions for hires for become sell areas as we in operating staffing improve impact explore levels a certainty is
are While along the exploring enabling well stages, and the better the are technicians our way towards still cross-selling and in for capability teammates. of early universal incentives we idea
technicians understaffed approximately in staffing is the approximately average, our in and and Bob end reflected that on Our to the fourth will by we At branch level in And continued encouraged one working. staffing plans later. ability issues, quarter make per to of a October. we to continue are of progress at QX are our to guidance. strong make peak technician reduced progress October. the were quarter the discuss Confidence two
this belt had our under already We in have area.
week, the early rest fully and paths career are by and by staffed we rolled our we University. the playbooks the be I we labor to nature progress are introduce to the are investments see expecting effectiveness through major management regional in Longer for have of line with face in to last to competitive made, series season. year, of these leader align the defined out of pest markets, we milestone our of proposition targeting our to and next on our to forward late labor and strategy a year the importance to the Last of regional leadership was term, and face for improve week our we peak meet accomplished encouraged first leadership. While branches. a strengthen the given to with the Terminix Terminix of growth making value spring multiple field as staffing Way training challenges with able winter a challenges tools team clearly Terminix their as responsible underscore training at new
metrics our businesses, multi-location across most key business, from our all there the to is with wide variation a top As bottom. I the results in when looked across
Understanding for tool week, top-performing end, on turning are what a how points similar playbooks each the at into leader underperforming the Terminix. service that first step proven to metrics that for performance. successful branches easily get approve but in we our leader lowest the and ability improve line, is ultimately each we improvement. drive higher branches will see the depending retention trained clear turning XX% underperforming the XX% properly instance, the than metrics will branches other are that issues by out process is percentage is why their introduced The to visibility Last clearly our metric. To branches. and precise For that actions around new of in of key rates branches important, in around define branches underperforming performing to and region rolled being
penetration the our in to to months the in this core to was and and are these better customer the an Moving needed and the University the mature quarters. expansion opportunities. week organic scale range areas in plan to in drive training margin acquisition, Shifting Way Terminix three reinforcement focused we the Way, and regional to leaders with as field Terminix we Terminix Rolling substantial there growth first of coming performing branches low on company last drive competencies key to in the growth and step will are positions important middle rates. other continues out playbooks
exclusion. our our in pest residential a have to business penetration. XX,XXX our wildlife with touch we customers Today, services, recurring improved opportunity per to four drive deepen with day points existing market mosquito, relationships customer significant to by go First, leveraging termite, we control, and main
has the services than in customer $XX of through a household with $XX and point to X.X average each represents approximately each Our improvement potential flow and million profit. site of penetration higher XXth between opportunity, million normal revenue
and As and business part inspection of partner selling a we CxP our technicians. our the developing the playbook technician diagnose process Way of our with CxP, training a enabled ability protect Terminix will potential are by selling Better potential cross maximizing homes. to problems teammates by before grow the occur their enhancing repeatable customers help robust and they
to While we the this the Way forward a need penetration from some continue sharing I important is goals and improvement along needed one. opportunity we way, metric implement to incentive changes as have CxP. to also look Terminix will and very capabilities we on better through likely large progress make to drive penetration that the
deployment early planned version to scale we our October, the secondary Phoenix update branch year. pushed the later The to CxP of in functionality reflects that In we CxP. is pilot the
regions entire see that several aggressive add implementation end to year and country plan by middle an platform scale of have to the We the will before the us XXXX.
new was few customer will into makes The improved enhanced ultimately customer the customer and technicians day-to-day I'm service able area in a focus update technology weeks of retention. on-site and easier, be confident only see launch, of capabilities. results the acquisition that lives improves consistency marketing the the the final firsthand is I and through Phoenix. While improve our to of
website conjunction are pest easy and customers built on prioritization control partners with self-service will we agency it to feature marketing be will consumers are our website website refresh in keyword the progress for remain our SEO to on This e-commerce asking a for maximizing when on teams and track a for. and around launch. IT Our make enhance be capabilities, making The also placement us found a for are online. searching December
through significant volume In improved customer growth our penetration, addition customers drive for retention. to partnering to better we with have runway
well by lower saw not as impacted pest, XX-month near in business we we by In retention business, remain in the while We improvement XX-month were of as strong and retention quarter commercial quarter. the year-over-year, year-over-year While driver. both improvement lines rates in QX completion improvement rates impacted sequential work rates. did see trailing saw were cancellation In recurring COVID. both cancellations pest in term negatively cancel residential year-over-year and trailing one-time the the
increases from relatively to While and elevated the termite year. strong remained prior flat shows growth compared and were the business volume retention actions, prior moves in customer quarter in increased that cancellations to due renewals pricing year to
priorities rates come the industry that to ample us improvements we profitability improve XXXX. And we our XX% confident we Terminix in The damage quarter, quarter to service across and with As designed finally, during This in reduction. rates retention curriculums, was compared and XX% QX. on are standards, implementation expand for later all meaningful profit driver litigation make termite XX% training XX% and The we case was give reduction look the year and the cost year-over-year have CxP across technology claims. per In are improved retention margin lines. can retention of in the litigated branch our the service confidence primary a margins. and own at new with these across all improvement expense this room progressed to reduction retention we saw enhanced variation and our highlight a and network, coupled
per down reduction claim and non-litigated XXX-mile litigated approximately outside the narrowly a building count to continue be side, non-litigated This escalation in of from cost we Mobile, along X% in with while especially to Both cases were saw coming claims the the Bay within XX% in Alabama. areas pressure due new on elevated continues Mexico. focused year-over-year litigation inflationary true is of to materials. of On foremost claim defined see of radius Mobile areas a the as primarily in area termite Gulf
We and seen with we results time. to translate other the in area in areas progress make the country strong continue mitigation of over our that program confident are Mobile will to have
in lower aggressive purchasing as fleet fuel division. actions product We our have chemical management due saw also productivity chemical sales strong through hedging and power the we prices and costs XXXX our costs both improved to of
Year-to-date, a more investments points rates. perform efficiently increased national by as manage more saw are productivity tight we labor over able margins labor we market and expanded year-over-year as term well accounts Higher expense despite key as of significantly commercial included costs capabilities. also have XXX basis COVID We related through higher operational medical as and longer work in-source than turnover to costs. the XX% than subcontractor in
expansion reflects shortages As than staffing full Bob will discuss margin increases, basis in and medical despite guidance year more rate our strong year-over-year of detail, more points. XXX
of schedules the thought I illustrate X, each. a Slide have better timeline to underway include implementation to helpful Moving initiatives it'd for be to we
underway marketing, drive this actions year year. We Starting optimization. have optimization would better the of top company. December. search next expect we initiatives launch our enhanced I the the progress at soon made page plan areas to over carry primary after and profitable launch drive on to significant marketing engine website three our with with of engine to have will in already We benefits growth organic into search with traffic in
by in and a enhanced Phoenix is new deployment of end regions the in to it's for platform CxP few scale of middle this planning and new marked year the launched into XXXX. the the we CxP, For third the before quarter full code
we field recently out for rolled our Way, Terminix leadership. For playbook first
a the continue and managers Q&A. next branch branch planning to part become University quarter some I full deeper Way back for full our of other Terminix I Bob future build to roles expectations it later we come center year. with in the the will with now the the with technicians training the the will standards the the Bob? out plans. for and will pilot thoughts developed, online closing over QX before in Terminix in Over financials a a including and turn on discussion of playbooks quarters, end longer-term for guidance. towards of on couple launch and will a playbooks Once