driven made I with $XXX Thanks, Organically, off Jesse, excited with start Overall, momentum our Commercial in services. price with cross-selling improved in progress reoccurring the home realization as pleased bedbug of X%, am of better business of revenue growth X%. sales by as sequential a it and sharing declines with for our start to all at growth services and our and Termite and transformational improvement commercial of well Residential of million, a joining us. revenue channels. first team was the thank retention organically, you strategic strong had grew Terminix. our strong to year In X% residential reflecting organically, by we and quarter, on rates a core across growth strong grew reported X%. business, to mosquito the and volume. volume pest priorities. pest grew we organic quarter X% the has performance
headwinds of the strong would Excluding have currency organic with behind own impact our for line to and we retention In months. positioned revenue in disinfection to continues the now us, expectations and rates million been commercial approximately and X% in well reflects first in with which total, business. growth are progress coming was the in quarter, growth the we the have $X disinfection approximately Commercial foreign improve improved organic growth prior pest sales, the X%. year, the pest of in accelerated made
capabilities some the that to materials inflationary labor are fuel, growth of for The the XX.X%. our continued pricing needed are First in continue progress been program we in a year, in also quarters. adjusted throughout staffing This quarter, key our has middle the into next companies, our coming levels to levels. continue rates labor pressures began investments I'm retention impact the In the EBITDA last EBITDA we strategic we prices by of above was driven was a successfully customer for have future to quarters. investing can and $XX consecutive support in quarters. in and and minimal margin decline quarter with few increasing historical we few in million confident Like quarter and expecting planned which in most quarters, experienced
We of that year, are inflationary our as these we confident the as just we the this throughout enhance quarter. did cover increases increases price ability to move rest
to progress advancing we've priorities. the turning in Now strategic our made
scenes the for provide will across the with functions, the including more share moment. Terminix also planning back make changes the on making world-class towards the been implemented of Rentokil preintegration launch have in behind exciting to line Terminix to for completing easier our make office a service doing Just it in pilot. the into work HR Dallas-Fort Worth merger, last team increasing front puts action the enhancements week, our This we Way launch I our will progress IT. to Way is with the was customers. area all and that The I finance,
touchpoints our our tools, technology Way all the at a front transaction Terminix. last pilot Slide as pipeline XX,XXX Terminix world-class enable the the pending progress of Just drive the the merger With give months. deeper need consistent, at little prospect on-site we were is will will they and the in third I and enhancements Starting quarter initiative have for designed X, training the to investments completion. a us underway Memphis growth, meetings we organic team and service our well progress several in go in to closed, important provide and Terminix operations. continue coming The an for are of already target conditions to the and line to the further excited day. customer the accelerating technology we customer see to Rentokil across on and on members week, late in Way
is we service. supported Terminix, may customer in always of provide excellent at to center need that have and technician believed Here, to relationship the the the customer feel order
to of all Way: should Terminix process guiding technician between correlation us direct a and one the led which retention enhancements teammate seen customer retention. drive the principles retention, have of higher We
all leverages and our day from period, an and XX-day working from a positions We're first organization, teammates, team, explore best to retention early practices turnover rates In teammate address we improvement our teammate organization, to effort white chance first a for average, the in have that talent created with months the we data year curriculums hires. all Similar glove we believe our journey we which As a level a of on activity calling to and thorough out list for division The The are region corporate retention of in improve into mapped our plan make an this our the their their route. in from to many address to all as full-route touches is process this, saw the for involvement daily trainee our necessary I will experience. technicians, on have day have we to room leadership. mapping and, to the training mapped from a we field corners touchpoints courses modernize X executive our branches journey the impression company. experience. through process we exercise X life journey finally, marketing, graduation training technician customer and rates my from a in also have with in in high detailed acquisition of developed leaders hiring the done of teammate times and
experience making we learning for the and with in virtual as settings the In as addition sense both tailored the well the our today. both a and to more are teammates training small conducive to more in-person the way refreshing sessions graphics classroom interactive content, inclusion foster potential of to learn
their launched for confidence. a graduate plan and Dallas new period quicker last house that text work recently in practical program of teammates guided of hires, throughout classroom new meaningful launched completed directly us it trainer and shorter well learning to with them videos organization have technicians management production teammates they are our through these pairs enhancements hires. in and from for certified certified for scheduled fostering a also materials with as lie-along pass initial to in have us training month to well time pivoted well weeks. peer-to-peer and tool are who move will short the by customers and a hires make We These move the learning the knowledge relationships trainer seasoned after with sessions program. to new available a serving that We launch created as allowing to tenured tenured independent and on-the-job current help have training coming in management anyone the The easy with teammates will the completed. in more make new on can to These enhancements so
improve in these We actions are the turnover coming excited our teammate will help months. about benefits to the bring
to the of quarter. year-over-year pay tremendous made progress staffing have last productive make that increase in an mentioned improved technicians hires, in to enhancements with progress in making the this talent I structure turnover. quarter, new leading our end the ensure levels our has As in we we are in increase acquisition we business, With at
big level increased are job These total impact individual we trainees, a increases the when improve hourly candidates wages population markets certain and make at have help in For compensation attract the to discussions. but having to the nominal turnover. on
can floors needed pay teammates minimum with still created we We These but they as transition fixed production-based promoted for position, if into have they supported instituted certainty newly pay new technicians. additional their graduate also have a route will higher positions. pay more they feel to so
year teammates and drive technicians see crucial quarter turnover these for positions. first these While QX, route hourly the total, uptick was the initial changes company. feedback In with in changes been relatively we the positive, improvement our turnover in has the in while believe are new, in the will for turnover the year did we relatively to of our in flat an end from
our quarters over in onboard vital a in the in trainees in are to year-over-year These quarter labor has the capitalize these serve pay season. structures, significant and quarter. better the they well have XX% in graduate to we be labor early balance year. by of trainee with the that positioned And few has over will training investments capability challenging the growth we built the Despite us QX. the increase the led spring will encouraged prepared opportunities enhanced on to headcount Our markets, customers in last
Slide X. to Turning
trusted customers. We also enhancements it some to technicians advisers become makes our technology made to easier that for
service services, for quick instructions as simple In such that and resulting there for homeowners step-by-step identify survey wildlife beyond their delivery, in to opportunities enhance addition possible protection is help mosquito X-question control will to solutions, exclusion. a existing
help for these and services sell will the through proposals to lead could Our potential generate upsell some pictures of One now this but with well of team and is off legacy to needed our technicians easy interested built homeowners. homeowners makes unaware may our with education of Then example issues to not value-added This and solutions risk to that technicians just be positioned needed the services current limitations our that the can confidence prompts offer technology conditions are provide a in services to their of customers those most the and directly platform understand problems. customers button, to problems. push pests. who otherwise give
a We home with access risk home. also have benefits. and of also additional as this possible a are opportunities normal our we the of on based their when building these additional in we as felt not customers receive be overwhelmingly onetime pest home our was valuable retention, this technicians ease to increases on better services to new inputs relationships it's technicians We important on I we execute the healthy can to any price ensure recurring customers, relationships helpful was report completed that they their is insights from as feel customers with at system-generating willingness dedicated work development, the when be the additional positive, will nice A and is a way routes. increase service. we the mentioning resource ultimately This to of who our during better the speed use the Terminix deepen in to into primary technician and feature we the with have in this the to with better identify and to perform also well completion response insights to to while accept for leading deployed and as consider Dallas-Forth services. team pay site commission Area, Worth our
very small were quite results a size, remains this the While impressive. sample
soon to the the in We last have leads technician-generated and Terminix we hit double executing close same pipeline. Way, With the saw us more than deploy gives have as built future seen competency it leadership we encouraged the technician other country our the year, rates. initiatives, steps significantly strategic improved confidence to as possible. I'm features period with overwhelming the early of We've on areas we progress field taking time these and in great enhancements the already with made than response, results deliverables those are and in with and to
are our to needed We with best-in-class field-facing to service. world-class provide teammates making customer tools, great and provide technology strides training
also I we made Before full have damage it a the on I Bob our efforts. touch termite financials, wanted over to mitigation progress claims hand on review for of our to
continue to in materials. are feel pressure that inflationary in taking this We in historic building steps approach area right we despite the our
Mexico XX% Over litigation within last intensely country the almost shows of than plan the is the as rest is radius is protection over This rate have the larger over that country, XX% focused across and we months, our well. the Because representing the of only into XXX-mile accounts claim customers. and, our along the couple Alabama. the of our claims local area last XX improved solution Xx outstanding this in a the local, region problem years, termite of approximately of Mobile, a remains visibility problem for of our data Gulf that had despite
that If Mobile the our plan completed enhanced of to during Area. you in Bay continues a protection That all program of XXXX, remember, we mitigation comprehensive dividends. pay customers the
in XX% previous the outstanding year-over-year, quarter were the New Mobile than claims nonlitigated reported decreased lower XX% numbers. in claims and lowest another first
program In to our seen and from XXXX. high-risk in new our are highest expanded elements total, areas have reductions. claims During XXXX, claims XX% we similar reported peak down the of other
of While have materials Xx still inflationary building that absorbing historic been claims lumber drastically, levels. about contractor labor counts fallen price is prepandemic have the including we pressure in and the costs,
By improvement control to experience, resolution the We unique provider also order to transition recently we in a the in issues and to at for XXX to in the feel reduction years claims speed we outstanding can we in over quarter customers from an customers. team first third-party a The needs began closing internal termite the with leveraging team reported. claims a claims management nonlitigated better lowest improve resolve older have our in of levels and and claims our adapt effectively. resulted ever quickly have total new of
to in We quarters make are in reducing confident nonlitigated to claims our to progress ability trajectory come. our continue the and
remained fourth continuing first than cases which counts XX% were the of per have the in quarter, we with of since cost the almost high, On see dropping few XXXX. in new Despite XXX-mile litigated side, are radius we all quarter case a cases, of with the XX steady a are these a case to decline in Mobile. claims quality more projecting, of
gained now baseline reduce costs The in numbers will Bob? the claims Bob the are I baseline the well to our to years closing session. come. and a taking an of help remain see to update to the the first in increase flow. it thoughts did have major will expense termite drivers, we turn approximately and are levels of we the as quarter merger with before move brief beyond fluctuations revenue back confident we we expense, about termite will we million Q&A Rentokil those damage on through actions $X taking proposed right come the over to While revenue. walk as year-over-year cash expenditures us in I of damage total X% claims termite actions