ZEN - Earnings call transcript Q2 2018

Due to licensing restrictions, you must log in to view earnings call transcripts.

Operator

Good afternoon. My name is Shantau, and I will be your conference operator today. At this time, I would like to welcome everyone to the Zendesk, Inc Q2, 2018 Earnings Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. you. Thank Instructions] [Operator of Head, VP Relations. Strategy Cabi, Investor and Marc

conference. You your may begin

Marc Cabi

to Thank report pleased results. We're you, our our quarter quarter Shantau. Welcome second XXXX earnings call. second to

CEO today Gomez, Elena Financial Officer. Mikkel call Board; Chief the on of the me Svane, Joining Founder, and Chair and are

Before into me results, pass reminders. a few we get let along

First, Letter at available results is our full commentary. investor.zendesk.com, and Shareholder which details our

results recognition today reminder, A As XXX forward-looking revenue XXXX the standard a ASC website. Investor adopted standard, X, new XXX on we resides in a and full are revenue all and guidance the ASC accordance January effective new our reconciliation with for standard. recognition

results or obligation During prior year customers Please in earnings after risks these in law. statements information for the quarter and our such upcoming Form report release today's our factors regarding XX, changes today's on presentation to prospects, Factors section our December XX-Q or to update earnings release compete development, the forward-looking actual these for expectations, that make assumptions, the could quarter growth to may regarding and for for required XX-Q and We Form Annual the effectively. affect today's to our the to conform The except performance, to press subsequent our refer forward-looking we by results XXXX, attract no are as quarterly or XX. statements. for ended XX-K more statements product our undertake XXXX ability ended XX, on as ability March quarterly course our Commission, report to the June including ending Risk retain and statements our in Exchange and of contained filings call, statements future and Report actual of Securities with financial

isolation from call as financial financial considered our be The or during to, a financial in not addition present non-GAAP both and information. measures. will GAAP measure substitute Finally, this we non-GAAP should GAAP

You in available additional earnings disclosures these non-GAAP for With of certain regarding our release in those press and Shareholder on financial introduction, the our will and period that turn measures for I can are call the releases for measures all press periods, in prior financial to which find website. Letter the Mikkel. today's over earnings non-GAAP

Mikkel Svane

Thank so much, half try keep first for been great of us. Marc. to the And year too. I'll brief definitely a It's

marks Now in am then accelerated our results quarter. XX% I the of this growth of the Revenue quarter proud us. grew row year-over-year second and for

driving companies made increase growth. We like to for to ours, customer their to efforts some same on the year. the priorities as progress our major time, for software we part a the this our are Demand factors of continues transform few At modern and seeing are experiences. turning products

up also omni our we off believe future Zendesk This which we our stronger customer channel customer matured performing and Connect is new of service. is past our gotten accelerated proactive expectations. the that it We we a and have has is We suite quarter, the an launched move market. omni Suite and bundle. offerings start, It important channel strong to our for an has which in competitive this is launched well even ahead put position, the much think quarter very of Zendesk engagement product

these potential of new customers. lot moving landed of We our have market collaboration of we average their workflow enterprise $XX,XXX an lot features value contract a XX% teams for logos more So of activities. year expansion product our in more expanded opportunities enterprise to future. This deals market our with compared a go-to-market or We up further over a and ago. momentum big continue in and closed our with past and more we the advanced for up quarter, deals

continue teams the increased We drive sales productivity. our of expect to remainder business, guidance $XXX for now Because we the Our results, and million $XXX and range full-year sales have improve million. our expansion new of and their to for XXXX between year. our and leadership revenue

our by in entirely Our multi-billion Personally, a continues people, of of goal $X processes the with a a products, made proud increase to very our being long we a we new plan our to and areas dollar. making in billion business. progress to XXXX, in in expand achieve into I'm achieve to confidence progress of investments company our are revenues a term

And for and are to customers that customers. have experiences global ready mission We both with much the And startup XXXX farther to build to that broad companies. thank we're expand proving products a and you our Marc. best for for you global also our our reach so new and back their appeal the help

Marc Cabi

before cover taking accounts. paid our customer questions how do Okay, want housekeeping relates one and it I to disclose we item to

So they purchase. customers customer carte that purchase multiple each as for product products a of are a Zendesk la counted

guide a chat, la carte counted and paid as as For thus support, have a purchases would instance, customer talk accounts. and for if count that customer

Michael one the being of now Customers buy SKU. may the Zendesk very Suite multiple successful? to With alluded introduction which products in

the evolving which on count products the evolve and other products and bundled we're of we reflecting have how customer take We're all will enter Suite And currently anticipate to activities might to customer questions. as customer in working as in included paid We by to in a in category. purchase customer are We'll of of future products the investors instead way we about match the Suite as paid the for multiple now future. your XXXX other paid those provide that account Zendesk Zendesk change accounts accounts Zendesk Shantau? the insight introduction including the more disclose we we the our business. We to only of the one multiple SKU. Suite

Operator

Instructions] first with comes [Operator Bhavan Suri question Blair. Your William from

is line Your open.

Bhavan Suri

that really nice just I XXK. the ACV questions little guess traction seeing greater there's you're one that selling sort congratulations, seeing bit that this start especially just more motion. then of and changes off you of of I enhance sort nine that I'd with wanted over just on focus a has or you of Norm sort with motion. you're the of everybody, the quarter. play two any sort affected two, sales sort come to has of enterprise than great Obviously, to focus six process productivity Hey, since there, ramp natural the made a to in accounts a that you last sort is solution out of implemented in And see say months.

Elena Gomez

Yes.

take can I that. So

the nice done. already this the late of we've named is Executives year named one named but focused managers. done invested entered very investments the the entering which into year. stability names So couple into investing Salesforce so And in really has year account Account One a as is that Norm on job Executives. also we to is sort of executing we in as keeping we're thing now are he of speak. the us out in has a Account the things for set and half when we made last role We've in a second And new also year, we're and

cost appreciate focused begin is enterprise are totally and really different, tools et of the that's more to to one partner cetera. we our continue and customers on thing, we that motion And course that investment And on those selling focused more so ecosystem.

Mikkel Svane

Norm out only entirely point just that Hey, by Bhavan, course it's here not here of on I to want

Elena Gomez

Yes, fair enough.

Mikkel Svane

and friendly working to and the together. And also with marketing enterprise enterprise a perhaps marketing our to of sales activities kind Marketing also demand. and definitely helped drive organization better tightly us has more story oriented

Bhavan Suri

from other me. One it, one Mikkel, thanks thanks, Elena. Got

I You fully [Technical guess me three-quarters. than across see to anticipated and mentioned when SMB guess you suspect more the you you'd are seeing that of two appealing you to I Is customers? entire it that and and classic and expect integrated? sort faster Difficulty] it's anticipated Is we'd because fast I more

Mikkel Svane

to the but out Bhavan, definitely you're small like performance here results we performs, like bit this few more you're need --we how a falling that of talk targeting quarter. is have think -- to initially. it about suite. seen like our we a And still we I probably It and positive very about need midsize quarters the little organizations feel but it at talking

Operator

Philip Wells next Winslow question comes from Your with Fargo.

open. Your line is

Philip Winslow

and taking on opportunity mentioned, team sell I are forward you customers it's about the say kind but just question of for to obviously thinking to let's reducing context suite ASPS you in to just Hey, think just into we the your that that the here congrats think ahead about trending of the the for as sales when guys, that to here? sort focus if start suite ASPS base how the how in going of for and friction year about great want a here. for to plans on thanks you my of opportunity do new drive

Mikkel Svane

a definitely ASPS for existing like on course We of really, customers. see smooth with lot improving are also a new but it there's customers, we really of and focusing demand making

Elena Gomez

Yes. customers also a think we're but have higher or And call any opportunity I a with different lifecycle, sell time CFO but a frankly a solution Phil, over good in for footprint and about, think that obviously as an in productivity goodness trend. I which some those too to mean it's is we the always four but one create can seeing improve and time will think lot to a early get it earlier the ASPS our days two over would conversation I complete productivity, as about, us. but little more obviously upfront not efficiency different conversations conversations, soon their

Operator

comes from Goldman question next with Your Sachs. Jesse Hulsing

line open. Your is

Jesse Hulsing

and hey, different new curious these seeing I'm ask enterprise interest of Yes, guys. in what ramped with from the to those you've you, context. customers also year? starting that I of your some Are how about the will for And to wrap to but products regards products do thank into kind wanted enterprise next your products you're customers? newer being existing to over you enterprise think ready? contribution you in guess I of sell new enterprise

Mikkel Svane

enterprise I of seamless saying of the like them the really, definitely products sophisticated really not same a and that's publication on so the adoption among that help really like at products we're we're but example capabilities it initially capabilities we're across the a we're the organization. workflow of is like self-service a like it tied content good example and guide --some mid-sized of with getting guide the can we time like kind but have the like so was doesn't small where really and think readiness focusing with management, on enterprise on enterprise. our that products news organizations for smooth, well content And smaller but with really working really I news it capabilities the getting we're more really working other -- the suite think into fronts of and -- some the focuses, like here like or of the Well, two in that kind surprise midsize the business,

we're So Jesse? Make working on fronts here. sense two

Jesse Hulsing

enterprise support. add core Yes, that in that that curious makes uplift take maybe or typical the maybe sense. cohort yes, something are I plus talk message guide deal? I'm How and starting I addition to to that customer XXK in much in say it's if that like And a of and dynamic? guess you $XXX,XXX deal to they and addition to provide see a does

Marc Cabi

Yes.

in So they per on have upwards pricing the per or an everything is depending $XXX what of agent Jesse moving customer to we fee I month take. opportunity of enterprise all mean with I but our webpage on better taking mean $XXX

in customer larger for They use a sales And So a may their our that customers Support will take lot can one to everything of up lot Talk, might you for mix front double Chat closer there the are either of get again where a especially price. starting Guide a and enterprise. opportunities products buy not or of one.

want how you that, to would of be it you out. kind you careful really but that's model lay So how

Operator

Morgan from with comes Stanley. a next question Your Stan Zlotsky

line open. is Your

Hamza Fodderwala

mix large To Hi, bit is is extent Stan. growth mentioned dig for a in quarterly like annual I to Fodderwala of in wanted a Hamza going? before growth was any customer contract? the on what This the billing versus in QX. guys. it changes you How billing little just strong

Elena Gomez

particular movement as obviously larger we customers, to We that annual annual market we we're more doesn't there's have nothing up is been in doing swing because often unnatural but that. improve definitely more such move a that billing seeing and billing, base but but to we large of quickly, larger drive get we're customers continuing have as is smaller

Hamza Fodderwala

organization? customers my going complex then to adoption early Is bigger And it. really it's two suite Got customers more enterprise and adopting was that What's the second like well. profile the say the average question the it looks the suite? fair

Elena Gomez

alluded customers Mikkel change, that expand opportunity as and time earlier, that friction to that and of we land but them. to so customers to smaller over really SMB remove No view may the our time initially more with over it's

Marc Cabi

been some well. used for customer Hamza has experience our of sizes. But by all a is it as larger frictionless customers It

evidence So we've where adopt hundred the of a a also customers agents product. larger seen size over

Operator

Your Evercore with next ISI. Materne question comes from Kirk

Your line is open.

Kirk Materne

where Yes, in I wondering of wondering I from over much my seeing wondering in the terms good quarter, enterprise deals are of realized a I sort run-rate on a $XX,XXX. or enterprise of all getting of in quarter growth obviously same I or really it's smaller is up it spot, a if very good deals and you was number lot congrats was they another that for, the coming nuance end bit deals bigger really thanks add of sort I landing bigger. just of the get little momentum. business just so is you're was SMB sort the that the

Marc Cabi

purpose metrics been deals is metric that really Executives. the we those years, So around Account touch sales of with over higher-end reps demonstrate our --that for to three

is this business teams, AES for and an a productivity some with land and and on healthfully XX% touch, years. SAE And shows And So indicator the based indicator for having also opportunity expands of number number on we're based the it's up sales that both our of doing of it in our was quarter. nice us. relationships growing

Kirk Materne

was mix. the I need of obviously, curious opportunities partners, incentive actually Thanks. bring growing than services half head year. to all. build back give the your I sort you you in us the how on then you to just -- potentially about you new partnering if as top that's was your services a helping of and faster you you around build right overall professional disclosed All on update partners letter on wondering an practice of into the so

Elena Gomez

Yes.

but have more narrative an for been serve you the Zendesk or us move around, we ability see we up more of news as soon, head have and --we implementations around market. it's the as certainly a of the but an you're we'll market that with the helping meantime change in the know more so move and/or seeing We've management So with building a to up as expectation, and partner complex role, simply either we're that's open right. that help slot pro practice more hopefully on

Operator

Your next Derrick from and question Cowen comes Wood Company. with

is line Your open.

Derrick Wood

net makeup got on hood your think upgrades, the changing these the plan you've factors of have mean Great, you've thanks and full got at invoicing. and churn, drill got new that I You've impacting your curious rates? underneath may got Can all? down annual revenue may be more product nice presence, job you've a just enterprise on bundle, I the got quarter. the Do mechanics how now increased you expansion, I'm agent you've you be cross-sell. several guys model? in makeup, product retention how

Elena Gomez

Sure.

we've recent said expansion always between And with said own range So to we'll I'll by be the for that of grounded. we anyway that start this our have just quarter XXX in year rate XXX saying it'll high and the teens. the in get more balance first

And up improvement mix So contraction expansion in as expansion. to more enterprise time rates of shifts. is to more would. in we're when addition or is still that obviously out thought because as And bring playing that. mind bit also same in We're are we're business little net that rate, churn cases grow just churn in time. we and adoption seeing with that key moving continued But we're what in new contraction business the seeing the product our use seeing seeing that the disaggregate affects market, on and allowing over metric a gross multiple product we're it's adding expansion agents, it that simply keep at we obviously, new departments you components early seeing because of expansion the and and but we're

Derrick Wood

didn't obviously operating take the pretty you guess did revenue change you up and income. considerably, you I Great guys guidance took but

I and half in data services look spend. expenses came was it year? expenses wondering the Is build-out? dialing center? it So up core marketing up Where headcount? as professional what incremental the expense it sales the Thanks. the are Is is on Is just you second

Elena Gomez

Yes, sure.

we're on so the And really to on a start focused strong and capacity that we having we're right product to end so obviously XXXX, the sure have street. making

to back for hiring continuing get originally our in results thing are other going upcoming year. somewhat in then extent the strong set in see into some the that's more a of we important is some XXXX our we And do year the intentional; an our we the gave We're this investments bit on investments investing out that half. for same And meeting the partners. We're again, to in op we the start investment years. believe the trying year doing We XXXX think opportunistically, And we us we're so at time product that's plan. in to the than margin want year. I So some next the little to guidance for XXXX. from and start can pull still to

Operator

Bracelin next with KeyBanc. question from comes Your Brent

open. Your line is

Brent Bracelin

clarification taking around is Thanks and one growth. revenue I deferred kind of had deferred, clarification one short-term just seeing in the that really the acceleration question. guide. for question around The we're

to mix enterprise you how this and of kind about that's seen that's XX% improving as lands. just years. is much growth of contribution for quarters I of kind now improving guess in new productivity two think larger approaching the from fundamentals I accelerated at row the clarification we've a customers customers or these as in three sales .If I look a think highest larger

Elena Gomez

lever will. not you thing, one it's single single any I would if one say

combination strong a a it's in think very sales org. the of I leadership stable,

seeing I rigor, really to product over back in at think the pipeline board now our the our XX almost be a also that. head show it's made having think on we comes and around we've how it for year up look months. of innovation marketing And that I and last

And so one to I any specific don't think you point can facto.

super seen this year. business have be new our We healthy

we've slightly that's it than quarters, different. thing the the only the would call I that's couple this slightly So different last but trends maybe in had

Brent Bracelin

last of and I if guide from Got gears support it, very How of kind that of And gone of X% customers that's category, us other attach guide, is in the talk? to color Walk talk XX%. the of there. what's to attachment? year that I kind driving think seeing shifting guide, increasing the then helpful interest much increasing attach business, you're through and at look in rates rate the the

Marc Cabi

--we've over that been So products in to mentioned that And had year more seeing new would what we we much our become XXXX. expect the meaningful. we're last

it's enterprises product, Suite in Zendesk So very our multiple it's are advances because remember for just Guide is offering category. that suite, one use they the strong not-- a the to that our a second has a been accounted product attractive of made quarter. then of specifically that are lot set that beginning for their And guide not also growing really products product well. being in received

Brent Bracelin

it. Got

from the that is there some contribution suite So number. in

Mikkel Svane

right. That's

Brent Bracelin

Thank all I that's you. had. Perfect,

Operator

Your next from Ross Markets. Capital with question comes RBC MacMillan

line Your is open.

Ross MacMillan

larger of whether on color us helped of My those you and growth could that down. quarter. question you've it's or contract with and ACV you've contract first over value the as provide size helpful that if average wondered for so me understand been I deals the know thanks well. I of or sort in Well, just on same congrats year-over-year XXK commenting much signed

Marc Cabi

Sure.

below XX% So in was it than more count just and deal neutral. up

deal negative size. So just on slightly

of this number, business the So part as of which land of saw for that us in as lot the kind through year. we activity a new we of view expand opportunity go rest a we good quarter as and

Ross MacMillan

second than significantly of to the for given feeling better the enough you you year, -- how about qualitative half I just for the Thanks anticipated. the rest pipeline I feel on is just Zendesk is second the that and know maybe you Marc. And better curious pipeline was Suite a half? contributing don't doing about suite Thanks. are one

Elena Gomez

but a for feel our meet look particular year So second pipe the healthy I'll the I not about pipeline allow on when it us obviously I necessarily talk think basis. weekly suite, half broadly we contain pipe the at to to confident I And of look and pipe goals. we that have just will at our

still half that's think for good. I opportunity year. suite, is the of of momentum the terms The us for In second

I from customers. new other our So already to that interest strong one but the existing seeing we're can't pinpoint customers in and

Operator

Your next of Bank comes question from Sills Brad with America.

Your line open. is

Brad Sills

particularly for pipeline since particular it's Connect taking my thanks that where Connect? early --in in but any it's deals closed I please. guys, use on seen know color have the question. early some launch One Hey, on or been the you've cases whether interest for

Mikkel Svane

bit our a Connect where Well, all different of it's handhold a we are us. little we And process the in early still beast for customers.

kind of customer we customer think demand of lot and it's the integrated to in And I organization. the the see of kind of to rethink product their where --we trying a experience companies tightly most engagement. see

product we're with customer product. with compared products. really a it's Connect doing that have so you engagement whole to of the to type And with different of other like long have want a that we the view with our term a things, but do we And what kind interesting some definitely

Brad Sills

Asia thanks, regions color Any Pac? Thank One countries maybe what's acceleration more nice you in saw that or particularly within on if so Great, Pac. I driving Mikkel. here may please much. on international, some Asia

Marc Cabi

see an direct are spending internationally India And new opportunity. time in have up us expanded investment Mexico, we we're more countries one there. opening been healthy in team as stated fit good LATAM, in, that it's new we've where for countries there. activity opportunities of it's and a Japan new see then quarters, really selectively past we countries continually So open and we also opened that that's as our market this can in The Asia. internationally we particularly we've been two I around see and

Operator

Roderick Stifel. Tom next question from comes Your with

Your line is open.

Parker Lane

my we duplicate consulting, look the it's the wondering decline investments pro and Parker in of in discuss margins, Hello, Thanks If a gross much taking I costs at of Tom. pre-sales is that AWS actually for how move. annual and Lane if for services to question. versus related you sequential could was technical just

Elena Gomez

a good primarily It's question. Yes. now of It's double to related all infrastructure. sort our in right our investment

migration the We've the at almost depreciation is So That AWS customers paying of the come your end underway. our for year. at But this to gotten of still to we're should end XX% point point. move this on our data centers. an

our have are and So driving migration. expect will you the to savings basis-point to still we that all migrated of AWS from customers committed to if XXX

Parker Lane

of think conversion year? that about Got it a the enterprise new what we far And of event how just are a as Or that have take multiple stand it one-time process? we versions. something should just customers in on typical we along this impact and to How to Is sort of per much paying customers the play is where out? that's years that year. going to

Marc Cabi

No. I at up. net this expansion every dollar show to event you ongoing our where were that the an customer of our Enterprise not buy but and to is rate look will be going mean base product, if would version

we're of creating growth growing The naturally first is growth, use and either agent in they're customers deep primary that or because new with cases driver metric Zendesk.

is a products. is starting pro subscription component enterprise, become the And say to most changing factor which interesting more moving to sell from plans. one cross second The of important actually customers new like third is

we're play So see role. to that a starting

on activities. are that's base So of -- expansion the order of the dollar those of net importance those kind rate

Operator

Zukin question Jaffray. Alex with from Your Piper next comes

is Your open. line

Scott Wilson

question Alex. your events events you've new the and received seen kind early benefits for have been on Scott to of hosting. activities how if and is this or newer Hi, marketing from of off future business? these a the Maybe pipelines either what on management you've of been at Curious on some specifically start regional any CX

Elena Gomez

me, are doing been far we it's on how it's events eight-- -- lost many and so That's

Marc Cabi

I think doing this XXX we are year.

Elena Gomez

Yes.

our user a the came changed focus to so pipeline read we're success and definitely those both And bit come of Jeff from product events. in And those great with And be existing is and found really that customers. more events that early of seeing we oriented. with the new

of those deals to are always with sea advance, measure but definitely level customers. it's to events. engage hard those rich conversations more executives in some our events around A of at exactly, happening lot course So we're the seeing and of

So we're definitely them and to as customers as vehicle our prospective viewing a with well. existing engage customers

Scott Wilson

Maybe he's think this one point Thanks. the is it curious of little attracting Understood, first the if curious going I going Like initial sound more this year. If bit that. in regional place on just end of or to not individual also lead I'm what hires been partners then be more. kind at players good. a has today? receptivity I'm I'm GSIs are one in mistaken more big Norm's we channel on any global partner question is to an of

Marc Cabi

on Elena tell quarters. news And worldwide this of in earlier, head a the global opportunity we have do we for an that here couple we'll next more you mentioned believe that channels. have So to open and partners

opportunity and has investing Norm been partner and have two focused say We really in But what that seen an for to to program. we activities been regionally for channel years. there's on we've more success teams the each And on global there'll have doing. past think regionally us And later. be of a are each-- regionally those

Operator

Kees Jonathan comes Insights Group. with from Summit question next Your

open. is line Your

Jonathan Kees

dramatically. just Copenhagen? the questions, I account. new my my wrong curious my Mikkel add being was for more Just now the decreasing some what's that of to suite though the anyway color been why real suites? So terms results. taking is I'll the question it. and chat EMEA kudos of thanks on Great, That's is also decreasing in and several marshaled Is last the now quarters. since Dublin in quarter with offices other because is that's that --it's there in increased on in then it's

Marc Cabi

Yes.

on real me talk quickly. account side the let So

back a subscribed the carte Xx, they stated our with. fair counted So our the you the for logo Xx But as number were the if accounts, of at on accounts of depending sold customers a accounts unique paid were representation I la give shareholder of for count. letter, we Xx,

With the Zendesk customer Suite, line. up right we are only as the accounting shows that for and one that now other in customer

So Chat, there's up the Guide been up products very have anywhere Talk in line. Talk, in if show else, shows growth. also those customer other doesn't seeing Support, and another both healthy that of it With or also

factors ago but a customers that quality in bit result off of little of the category a buying our Chat a there's we price specifically customer, customer a and may year the being the combination as ends counted elected for and/or legacy have of has of in we resulted up to price end point at a low been lower So which higher be Chat numbers. those raise a other turning suite not as Chat. points Chat the impacting some

going product there in So as Chat. portfolio. total We're of a things relates with to are on happy it revenue lot of very progress Chat the our

Operator

Rakesh Kumar comes with UBS. Your question next from

is open. line Your

Rakesh Kumar

Hi, drill for taking guidance. on down my thanks our wanted question. I

improvement half of the plus tougher Your last as some second-half a guidance enterprise from comp. despite you confidence What out factors in calls sales driving increased growth lap productivity XX% year? in second for are continued

Elena Gomez

into business. We the named guidance And certainly strong that whether a definitely haven't in cetera. do and not quarter Executives guide. start the us uncommon question. into look We're changed predictable at fourth to It's investments collectively are the you on its We confidence et all pipeline, But growth in, you very look well the enterprise us do factors that probability we the we a put good QX to on that we third it's we making more QX. and we enterprise gives And a When the that's really more than businesses. moving SMB lower get enterprise seeing what market as SMB and so the as seasonal in stability, at Account business. sales and approach. the our you for have have up business obviously

Rakesh Kumar

hoping was more And expect to a I then about to efficiency that follow-up see few if have velocity about it next do on evolve model. months? can progress through teleservice you you business, how the And talk any have I front? talked the getting over on you

Elena Gomez

as marketing In motion. And We're really experience. of their constantly experience experience. our making that on oriented friction our try-and-buy swift, his the focus the we're year. and leader take the much incredibly that trying other and in that And team fine-tuning Jeff, business strength is we're sure to have out that seeing that low of out half new buying selling words, of play first friction web in

Operator

turn over back questions no the at are presenters. the call time. There to now I will further this

Marc Cabi

Well, you joining quarter for much our second call. thank very earnings

again you third to the in talk will We quarter.

Operator

This concludes today's conference call.

disconnect. now may You

Zendesk (ZEN) 31 Jul 182018 Q2 Earnings call transcript