EB - Earnings call 4 2023 | Eventbrite, Inc.

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Katherine Chen

Good afternoon, and welcome to Eventbrite's Fourth Quarter 2023 Earnings Call. My name is Catherine Chen, Head of Investor Relations. With us today are Julia Hartz, our Co-Founder and Chief Executive Officer; and Lanny Baker, our Chief Financial Officer.

As a reminder, this conference call is being recorded and will be available for replay on Eventbrite's Investor Relations website at investor.eventbrite.com.

Please also refer to our Investor Relations website to find our shareholder letter announcing our financial results. to prior released was the call. which

us that get that during we regarding events We started, judgment our making I you remind future caution could of February to differ control. to factors, performance. based many financial materially to like are currently and XX, statements future beyond today's actual today, the factors as statements due reflect that of are best would forward-looking Before such call, be we'll events which our that on known and or results several

during of more detailed circumstances or as events the to no risks a in our obligation the undertake our events, of For affecting Forward-Looking the future to call after titled new information or update or to we discussion our the to the reflect occurrence you by law. except with unanticipated and and letter We made filings reflect required refer uncertainties shareholder Statements any today results, statements SEC. section forward-looking

call, prepared During as not which These are measures we'll EBITDA analytical generally limitations accounting non-GAAP an financial and financial margin, role. and are accepted have non-GAAP adjusted accordance measures. this with in adjusted EBITDA present

analysis with and to results. And you our over letter, shareholder non-GAAP important I'll operations reconciliation or the them read about We to our consider should in is our directly shareholder measure substitute the You as GAAP of comparable encourage letter. available which not as most contains a now results reported for Julia. to under information in A isolation of GAAP. call GAAP that, financial turn

Julia Hartz

returns took our global delivering creators, growth marketplace and economy. we year these in fourth business. accelerate progress power model. and Success the fiscal totaled new us for opportunities proud our joining everyone ticket the bold team Thank X-sided you financial to making experience priorities. Gross our review to into to quarter XXXX helped this We billion action tapping XXXX meant increased vast I'm as on for of audience results. our sales and driving consumer $X.X to

over events We and nearly people grew year. handle love widespread release and events million our Eventbrite creators last online community creators for million X to to advertising to ticketing who our over Our democratized XX promotion X event of trusted marketing for with who million the go to tools.

to personalized we experience. search more to consumers, For a and helped bring richer and with discovery events life

strong and XX% marketing growth Our the line needs. event to year top our serve reflects for discovery ability ticketing,

experiences. on product more we ever to goal ahead investments, for of to our becoming marketplace creator our focused thoughtful the experience shared XXXX, during Looking Thanks remain became XXXX. the go-to than differentiated

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successful. AI event and ways intuitive to conversational continue find make and needs to apply our We to hosting to customers' AI new generative serve an

reduce we customer team we can outcome resources operations support focus on also most capacity improve help we Earlier better execute overhead. focuses this growth product this more to By these deliver toward investment urgent value doing to creators, for need of restructured Spain positioned that future. by operating We and our year, enablement. In Each repurposing addressing creating and outsource We more areas to our believe our our target customers this, success. event streamline and our teams to sell and more efficiently. us in mode operations for of XXXX, the development on new the better those customers to our functions in India. creators will proven Philippines scaled ticketing playbook tickets the

advantages We've in strategy already witnessed this of performance. our financial the

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turn Lanny discuss to performance financial to and call outlook. With the our over that, I'll

Charles Baker

performance our Thank our has fourth turn financial detail in actions I'll full year X-sided meaningful our and then to quarter year. Julia. Shifting before there, highlights address you, marketplace led I'll changes more over paid outlook. toward a past from the ticket providing financial on to the becoming results and and

Eventbrite XX% organizer we've million First, to extracting done the of grown per to non-ticketing advertiser be both in as million to revenue provide this spend XXXX. highs. and the $X.X X.X million with revenue of number fees quarter, fourth creators. Subscription quarter. value associated to per advertisers in of we Ads up as X% by XX% of the our in and quarter ticketed totaled demand We've revenue during quarter the grew the than from fourth fourth the $X.X brought deliberately was events new quarter-over-quarter event generation more as marketplace our creators delivering and

the record us in demand in build revenue a XXXX. tools, Ads organizer embodied helped by Collectively, reach new generation marketing we and fees fourth this revenue expect to Eventbrite and quarter, on

and ticketing to with fees our updated service product investments early XXXX and reflect prior we Second, industry in align norms.

ticket we during XXXX. ability more than revenue to These ticketing our result, the marketplace. invest side rate increased a and of gains strengthen have XX% enhanced further As in take our consumer by per our

marketplace arising strategy Gross the new time third, margins for helped ago. during to exceeded have year compared reach changes margin XX% in highs. a And first our monetization the our XX% QX from

margin EBITDA also improved. adjusted Our

other with we year-to-year XX% flowing XX% costs, EBITDA full adjusted doubled more to growth restructuring of reaching the our revenue items, and year reserve Excluding for XXXX, margin EBITDA. adjusted year-over-year, adjustments through than

to ] XX% in of the up into is we've the to tickets business, this year-to-year was year-over-year of quarter quarter QX midpoint be year, These financial ticket versus we've marketplace impact the on changes paid be arising total in ticket has our Paid the overall fourth encouraging for of in our X% was $XX prior factored and the near-term range. the even were strategy first our million, down well, business full introduced. business [ Paid revenue have a context from considered benefits been lower seen our outlook and expected quarter however, and volume year. as from the the as XXXX to which volume outlook

our XXXX, marketplace, first delivering When imposed Eventbrite charge larger fees our for up was consumers. reach. and October great to and time Eventbrite in objective organizer to and with The live implemented the go September, for as widely to model of accessing a market our here reposition was experiences marketplace had attendees audience our were serving shift in creators this and associated

creators strategy, continue events audience are order ticket volume this strong demand in that events who of We growth showcasing in to seek to focusing have XXXX. high-quality paid and improve feed on appealing in the consumer and attracting conviction we

operating to want near-term Nonetheless, then and priorities trends we turn our outlook having the see immediate a recent paid what for means I ticket coming this our volume impact, year. for and business to

improve pursuing growth. reinforce in play mode, And on a each are paid marketplace levers We main and X efforts ticket to other. these

inbound sales to central high-volume, focused strategic visible, events to we And highly are outbound in-demand target and our First, have these marketplace. accounts.

team the last XXXX. XXXX, more momentum of in in strong same the accounts Our early remains closed that in half year. sales period XX% And second new than

With and the the profitable here. we're very in be competitive channel made monetization leaning to and we've today, we sales changes in can

fees. creator focused pricing marketing, tied simplify we be making self-sign-on institutions in advance to prefer sign-up tiers a some implementation new and through the for landing organizer we're disruption adjustments improve adjust to to plans and instance, past move the built is temporary pages in pricing, and in believe channel product to nonprofits. We rates cases, Next, explain intend and new of for and annual better introducing acquisition for on that flows, what our

users near-term expand We're the of side, ticket expected and traffic. the year actions on to of elevating steering top-of-funnel consumer to our investing in Ads algorithm improve personalization priorities to Eventbrite ease through and or via unfolds. and updates. distribution SEO as mobile also events, these are Combined, growth paid Then either the the partnerships visibility are our app top volume

we over equate information, to of $XXX XX% midpoint The XXXX. for revenue $XXX range growth XXXX. anticipate that current of million year on million Based full would to revenue

at growth XXXX, in business revenue anticipates first quarter to million million the our $XX for of first the outlook midpoint XX% of the or revenue For quarter. range the $XX year-to-year

There to first year-to-year including volume and number quarterly year. assumptions and full be of reflected revenue in are year is in up half paid down expected the slightly ticket our a following: lower outlook, for modestly the full the to

and beyond priorities. the volume Average we of our higher the into As comparisons benefit targeting fully move just anticipated to dynamics revenue year-over-year, marketplace described. Ads as ticketing among year become QX, QX QX creators. scale Organizer growth the digits in ticket prices further fees low time we a full to Eventbrite rates we to the changes, to for sales cycle revenue XXXX realize expected will revenue product, increase the execute on And similar single easier, on contribute efficiency and for providing to expected sized in and of revenue is and marketing adoption initial are top are improve first reach, and process. and

and which XXXX the of expenses functionality. the build quarter-over-quarter again, marketplace with as long-term which as in marketplace on Sales, to anticipate manage as leverage. XXXX. in to already from impact and manage support faster second potential marketplace focus and grow rapidly of And the as percentage than our general to to full a for year and tightly consumer modestly revenue we drive support and to adjusted for model, grow in strategy. tightly out low revenue order executing possible to expenses, expenses, reserve in the items. improving marketing year other expected Product paid of XXXX, operating shift, expected plan mid-teens we adjustments and administrative are EBITDA We are We the plan line during margins are grew half the excluding tickets in development to expenses

we as focus a is compensation Stock-based profitability. progress toward make

steps and locations substituted to beyond. take more continue incentive revenue we've we in As forms of as other by XXXX to more plan a reward, versus X in shifted XXXX, teams and to and XXXX and percentage SBC that percentage new points declined of progress

In as necessary Eventbrite's on leveraging in for our to and potential that technical solid our That lies events. overall in brand we are unlock creators centers we our objectives we attract our In made summary, strides and introduced and scale, demand and we doing creators' had process, achieved believe more marketplace we go market than changes capabilities strategy. appropriate financial significant in which our a to in to it XXXX, and the drive recognition payment ticketing potential. full for both consumers processing, unmatched

We we focused execute ticket on paid are volume fully as returning to our strategy. growth

the the Q&A. to call for I'll operator now turn

Operator

first Your from Khan Instructions] question comes . Naved B. [Operator Securities. from Riley

Naved Khan

focused because sign-ups rate? new that there on the [indiscernible] needle? on the take from that's Maybe you with the A the to getting how place the is start that of is, events, paid -- that moving And efforts more up it numbers is for creator on affected What just metric other me. metric And to questions the has one the in affected? the have effort couple sort retention. of being -- in more think that increase showing creator is is kind of and long your of a be it in-demand creators do in

Charles Baker

this we've improve that the cost Thanks We the opportunity creator organizer strength the of would introduced other and long-term impact and recognizing retention was fees, the the benefit near-term our for It's there really we first we've side of your But volume the to significant as safety a performance and first the of events on churn short events the mind for some there investments kind one, in question. of we of the we're to extracting growth. there taking in sign-on introduction ticket of talked was likely on marketplace. brand, we growth steps our value the some anticipated the of impacts the self the acquisition product When the of the made, And impact to on about, was their side. we've faced fees, been And that and the that, . And marketplace and the messaging, fees investments in I'll the organizer trust of be on time, believe the sorry. bring which near-term we Eventbrite. list in did address self in the who, that the the for to the seen demand creators impacted marketing to generation clarity in platform. return have And has importantly, most that we that. seen funnel. sign-on our of term we'll past. time, around

for been reflection to organizer on fees. those creators we fees. of been of seen be surprise version certainly than to that the between platform. organizer -- events want that there point subscription And one a that take embrace is creators have vast established organizational adoption our we our I Eventbrite la of out majority those a or organizer the the us fee has has fees that of of and carte And the event-by-event stronger partnership

Julia Hartz

in coming terms cost is look side people popular larger aggregate paid on will number top-tier inventory to of consumer for very much business consumer strategic we data with sign-on The mine beauty of in-demand seen see self who know high-quality efforts channels, self things creators we while on channel, do. want sales also the a of lower channel. that hosting sign-on acquisition can is is to the more based through that that and events both our in events, which this inventory we smaller focused sales. are are this really our creators And On a so through of metros

flywheel also And those or are, a this center. marketplace. to are the ads for not so in highly we be days both we those approach that and is site market at through surface that to but think combined, when it's at have, those to data of look buying listed get us and through be again, starting listings we're customers uncommon, browse on discovery sure pretty early so they the the and oriented across metros then front making channels to merchandising . This when again, a It's any those we better promoted events, consumer and engaging way.

we get so would will that finding signal better say And that I year. the better and at throughout

And happens. when average also tickets we on that about then when a of see their and on latency a customer event XX put days sale between

So of And working roughly our efforts marketing towards is selling sales we all can what's what's of of our about. finding and we creators found it's that then fast again, feedback across the what our those and and care really a take that metros events, speaking, data we the in, more reorient pretty loop.

Operator

from from next comes Securities. . Youssef Squali Your Truist question

Youssef Squali

Okay.

just So paid just help to can of up event the line events. on saw follow that you let you us in me reconcile question in paid that growth try tickets. Maybe

was up you events, Does paid bigger you I paid et and maybe events maybe as on was a X%, X%. cetera. then maybe and X%. imply as smaller more up even creators venues, that think smaller was -- in but the Growth down larger churn maybe creators, maybe that and added events larger guys saw that tickets that

then as the the contemplated of Lanny, help us that margin EBITDA hold? in end that So in you still think. throughout margins or had by being annual of quarter, Is your fourth understand still about improvement better. Does the guide by maybe at maybe just we through guide the year? work linearity that of XX% north . And XXXX, that adjusted spoken I past, look

Julia Hartz

side. ticket paid the from start can I Yes.

Actually, expected be that anticipated, rolled as change shift really we to happening when the some of we are platform. much accordingly. tightly there the originally be in to haven't size seen and we're had fees, events would out able on changes marketplace as the So and understand wired we our we react that new

go have some because for think there -- is and this tools as build our are, that first marketing I value more to now, we explicitly demand generation or transition a adjustment the time, we're we the demand for tools But seen it. that fee market to continuing right that momentum we we behind prop generation happening do that's we're offer speaking, and as with charging customers, to

spoke trust in-demand just sure in events the really we increase dedicating our so in fraudulent scale. and the -- well-lit actions safety on and about. marketplace, building go-to-market the our popular we're marketplace, -- So to I making taking also motions And aren't that we're events we want that toward know that to making marketplace the

are doing we that tools, XX% our to roughly ticket that We're as or out all demand on are about percentage and generation base, a tools increase. We're sure obvious of we outperforming generation know making same-store of what surveyed have they basis, adopting of continue We the really differences tools significantly So focusing marketing to making the our right ran that XX% tools. paid benefits access we or these marketing marketing and in customers. and a these messaging using mid-teens creators in about customer us the creators, creators view across and creators are survey a strides partner. now? demand also so tools, using slowdown our see our recently We're to the now rolling on

then now the we're emphasis heightened positioning. on on So inventory. on that's And focusing great head

half we're into the XX% year. has more part by momentum And customers in we this half our the closed sales in of year-over-year. of the sales last that and expanded that early So continue seeing year, second second team XX% team

on on quarters these and the focused L.A., X larger so San that are, the we targeted cetera. than prior metros, XX% So London, New deals average, again, Francisco, year. deals of already are have et And York, closed,

we We we we and good we capability, of more. there's can tickets. benefit have definitely sell momentum. some help We scale lean because So generation disciplined this because can close more because can that the these remain and in demand sales the them there deals customers can show profitable have

for to X better able opportunity a So to things retention in and ticket really sell-through popular I consumers. Eventbrite creating able engagement the sell to paid event out; an being of on mobile highly of and particularly app. confidence increase of well, area for by our doing us us, increase second, that's through investment content And have lot being this

Charles Baker

our is control progress EBITDA Yes. and year can believe to that's over we really We've or made the And margin, we last long-term XX% in the target In our company. considerable respect years margins, the last EBITDA the on do future. of the profitability the and X better. over

long-term Our a the it's core by our organizer not getting blending year. than The control ticket utilize drive get corporate revenue been that per on high-margin Revenue we've target built locations way to profit built and does the to ticketing world margin today resuming XXXX of to lower-cost ticket, gross the then us and more is We'll into XX% non-ticketing outlook that We've efficient we fees more in anticipate expansion. during will from stronger like. growth. this current we'll is there continue stronger and that system engine. ever per around advertising and the overhead, much

still have sight we a happen to in that, our In the in we long-term -- product, line will our XXXX. target marketing, is not in will so of our in but our sales continue within meantime, to invest that it also

Operator

from from comes Justin question . Patterson next Your KeyBanc.

Sergio Segura

is on This Great. for Justin. Sergio

So a us. questions few for

guidance, on implies On growth some guidance the revenue the XXXX the there. deceleration

you give generation some just confidence gives the growth? detail So remarks. reaccelerating these you in in the you could priorities earlier the hoping think X and on I prepared what ticket products mentioned us demand

slower volumes, there you fees. on from if more the what lower and confidence. color So And follow-up could provide gives organized you the growth the on then ticket maybe

[indiscernible] the in to to show that your them up? product maybe versus could functionally you're plan introduce try. tools front you for these value sign how anything advertisers out to wondering just provide expectations. these the played Just friction them the you filling putting And how has new So and how to or of churned on are

Julia Hartz

for the you questions. Thank Sure.

for creators, haven't very So that really propositions demand on we're what past. into X this proposition year the value generation on our in come focusing we distinct had with and our we really

about marketing the think and surface advertising for build options the those that deploy ads. So data we consumer like aggregate use imagine and ability look you area creators our for social to increase paid tools, to audiences can effectively, X to on seeing few Xx across months. We're been we adoption ROA much adoption already so for only and seen product market the it stronger board. far, the a offering are We've we've in mid-teens that and now

So we the think is margins in creators them ticket. We that see better own XX% to of offering help to of Eventbrite features strengthening their there gross budget, face upside to is some of become Eventbrite Ads. like spend in our value considerable marketing look typically their and helping marketers which the XX%

We both company's ticketing history. for first and advertising are creators, highest in the the with value targeting our time

discovery as improve the Ads, things Eventbrite consumer and to profit options going boost Eventbrite a we for throughout relevance gross also and of traffic which we So That's the improve the us. product like inventory ad consumer is and experience. expand stronger personalization, adoption we engagement, much

revenue So is of about Eventbrite all marketing Ads XX% tools told, already our and mix.

scale that's we for what we beyond. gives this and pretty combination killer, year paid As think continue to me confidence and ticketing, is that

Charles Baker

extracting of product about for more against, we've short-term for organizer carefully and demand the weigh the in we drive. I volume value as introduction of to our that fees. cost volume thinking and our opportunity the ticket And impact said ticket generation made earlier, the investment disruption the the We long-term some of

so look fourth this In for quarter margin the year. the tickets, revenue higher the -- that positive will a revenue are the be negative trade-off fourth a revenues balance, paid fees those impact organizer on it first you quarter, in and in perhaps ticketing at was the the And organizer additional dollar-for-dollar the on versus quarter, revenue us revenue it from tickets paid again revenue. if than fees,

will talked as strength rebuild that their to things that that do, ticket creators improved model helping we and the that success. providing of the the of paid credit with ticket monetization And importantly, volume about. are paid overall get we most Now tools us growth volume, come we is the will generation we'll with that the earning demand the and the through back we're for

Operator

Okay.

Your Dae JPMorgan. question from from next comes Lee

Dae Lee

already. And sounds you the you these secondly organizer the as problems? one, good as the some I -- are come organizer let I like introduction fee, them. rising in I through guess long fee just the it it, of how call guys But fee, along first value don't with using features mean, that on are creators far it's for related of all

And well? there trend, competitive volume of like So changes along that paid of as some of something creators is think on not the that? fully growth Or wondering aren't some utilizing why it. realizing do it's features else related just you ticket seeing come are the there? to just with that just It's a terms matter you any in affecting in the landscape that's

Charles Baker

Okay.

introduction that of fees market a time continue paid event and organizer and majority and digestion creator's and you stayed platform first sell to Eventbrite, is the fee associated the of with tickets. has the from perspective, affordable I that on the this with natural there's The been think some creators the listing With fees, very -- your said, events have, as on produce that. vast there's

There had to fees. free today, in And has the through free organizer of been we greater some free It's we'll believe And where past. the Eventbrite impact. cycle this been side the a have introduction respects even in list ticket events. all we on been fee

disruption think -- quarter. a second past probably it'll quarter So second into it cycle the to the first half into the throughout I of and take take will this think able we this we'll year. be

Julia Hartz

Ads, of of adoption our of feature know certainly, that we terms of only in agree themselves showing surveyed really strengthen continuing to that's communities. the that their think We tickets. I and creator them a to with with survey gen need then that combo And they majority that's become not side, because, continue the on help demand marketing better creators tools and indicator a they tools messaging our Eventbrite marketers to them leading our sell vast frankly, us the recent good we connect can think that

superheroes, So of buying and through be as ones they should listing the understand can that the space promoted to they essentially but unlock also value in Ads the marketplace. Eventbrite

it's results. think and then building by it's I showing awareness trust

contemplating And allow test to ways to our to creators these so are be tools. able we different

So a adoption see and inventory with we today the larger leveraging our Pro these trial we of tools also free our to have tools. the popular creators We'll on subscription. creators incentivize trial of be a look consumer induce can to to free basis if

terms of that and than the us sheets. the continue are the occurred mid-market any changes companies they're nature landscape, because In in to be some of other balance seeing trends no unprofitable of to their major observing starting wear the challenged slow that we're sales-driven deals and ticket closing down the have volume changes competitive

are and We but proposition thoughtful, in drive run think sales also marketplace to platform and We our combined the best model. there. demand, disciplined. ability the leaning out a think being superior we value profitable very We aggressive, are and have we with very technology solution. We

our And that back going customers market we new into know to we're wins. to. about well, So out the really excited and we're some of I'm engage that customers

and Pop engage, care for continue Perth, really Australia, few the metros about. We fierce weeks. be the this Bar we of especially in to within entertainment, last recently music that in Line competition partnered and going Ginger Festival, Folk we're indicative customers in and and all are the London Calgary and is nightlife to we'll closed These the

Operator

Stanley. question comes Cameron from next from Your Morgan Manson-Perrone

Cameron Mansson-Perrone

A everyone. I few if Hi, can.

then but any haven't growth. paid it, I'm is demand, ticket the the And scale, that reflected there organizer if you as in about off of assuming year, next to answer First, and consumer margin that margins no to ads if seeing rate levels. we think so as gross fees I'm I into this, on trajectory continue think you're would softness mentioned take and XQ curious improve

XX% You 'XX. just on full year did margin a group

-- So sorry, about help points, trajectory. thinking to basis to think, be kind year. I have want that of on seems XXX a couple or at hundred right. bps of the there points It for make you margin guidance year-over-year deliver there I I'm outside of EBITDA 'XX you a adjusted into of think, like going mid-teens just even tailwinds the basis the XX% should of sure OpEx, I least of improvement, low couple to

year. buying then people XX was could contextualize wondering help the And I platform the million if this on you

Sorry we but year-over-year. if it, then focus your go do how think time? up gen, over demand that much can I curious as And where was that missed you about think on

Julia Hartz

Great.

our platform. as the So think interest. really steady, And X lot on broad consumer demand seeing see is in marketplace benefit and being are the the multiple with mid-market indicative mid-market and million very we geos from variety inventory I ticketing has multiple growing. categories, events, resilient the there, that We the of still of nature side, on strong we largest and that in growth of there's a consumer

how in driving Consumer there tickets. are eye purchasing for power they're demand, looking We is of $XX. resilient very about upper ways efficient differences that close consumer about ticket with the price keep trends. the average are being market, on more continue to We'll creators sell to ends know and thinking in

feel the consumer nervous be to expensive to when the We're we demand. creators right starting because that. antidote perfect their they're maybe more are So event know solution pinch or the we getting about might producing that have marginally

million or a our discovery, and XX distribution consumers on XXXX, paid driving have levels people doing search up home our was in we transacted the the personalization, local showcasing record So message that free X% focusing want Eventbrite events is which and the what consumer And at appeal over them was year-over-year. on through and basis, we're reach of marketplace so ticket, readily Ads. a really

Charles Baker

On about right. trajectory, the margin on your -- you're Cameron, question

organizer really of and gross effect on revenue those have favorable advertising in the more layer fees, a from non-ticketing margins. we As

X% from the revenue favorable to effect now gone we've margins. generation to as to those from we expect and So continue of very grow of coming from sources related have services. to higher-margin That demand of those XX% revenue share continue on north gross will a

trajectory the end as about is target. profitability of but it we the within outlook. similar an about that outlook thinking what that describe same margin contemplating growth down in And XX% provided. that range and our at you're that way lower of incremental we about talked it would we're And goes to we've are outlook the the past, the you're that think be . We've, line. for year understanding I in range from think bottom way flowing the to the revenue long-term I thinking this to the so And XX%

Operator

Your next question comes from Hamed Khorsand from BWS Financial.

Hamed Khorsand

doesn't was Just as the comments this a or if on And and as is seeing how being those second as not from is why the concerned. the competitive you made to then concerned going your along me. lower them call get and had you are theme are left prices the churn happen goes. is that couple why how you've curve not back elevated go, the gone go nature organizers as development One about for year. product the is moment of -- you churn markets just far far costs call, landscape last there And cost these development into about as these far so as of when rising still wondering you're costs to as that churn this I'm and are churn organizers learning far this of the earnings peak to

Charles Baker

bring development app, personalization, to of continuing Sure. in consumer our our data we're the invest the really On discovery, particularly experience side rich. consumer life product leveraging mobile experience, search, to costs, that's to a the product

a folks the excited usage. because of app we're users mobile there's Z direction superior of Our experience. mobile users investment. driving up, than are the where bit the Gen purchase It's we [ the a period. Millennials more X -- XX% way and the and Gen more to of think today and lot It's monthly do tickets that to it's that product a typically our little XX% drive And in with we're are room to that and in ] total app XX%

on volume. consumer when are those So demand consumer we'll do a for things investing like partner continue It ultimately, because to the repeat we and drives want generation. we we drives product to them. they're for And think experience, It looking want drives loyalty. the that purchase are be it more that creators most

we from the and into this fees. we the reflected of of organizer more fees, included recently, look -- that's impact outlook. the the year, seen As been come impact in And to organizer the our start at in we've as

see you'll and high about X% the in prior ticket in the this be was begin point. probably single quarter volume think from digits quarter, we'll of year I recovery that in first down paid from it down the where

a we I pretty have what good understanding been. issues of sense think the So have

on executing focus doing earlier, groups and imagine need adjust. we and research pretty a those. I of we'll be to on You we're can the good and that do that described and on have surveys things that beat to them some

Operator

call. joining. gentlemen, are you further time. questions conference for this Thank concludes no There this and Ladies at today's

You may now disconnect.

Eventbrite (EB) 27 Feb 242023 Q4 Earnings call transcript