Thanks, and continued call I'm on innovation. financial our discipline results today. which with pleased joining for quarter, the everyone, us this thank growth, Joon, you, demonstrated and
well are in that We of for the positioned expansive are opportunities front us.
a another QX, we provided our each represents points resulting million, cash increasing of financial of exceeded basis $XX.X to in that more We strong of and reflective is free This free and year-over-year revenue results flow or grew delivered cash margin met previously In quarter operating than delivered XXX improvement flow estimates. our XX%. $XXX.X margin million discipline. of of leverage and of
customers UK others. welcomed Capital the many into Davidson notable We Paul and Freshworks' including also Kayak, Kempner Smith Management, community,
Lastly, we adds acquisition completed to ITAM capabilities in the our advanced which of Freshservice June. solution DeviceXX, strategic early
New understanding During our can with our our as met quarter and India and feedback we do in I innovations. and York, key other extensive road engineering I CEO, do what product spent in map upcome Boston, what my also partners gathering digging into product well anticipated better. Chennai we Bangalore, customers, first and and stakeholders or teams time with
to that automate criteria: support, based are X buying clear sales, across to on customers customer increase it's making marketing IT, conversations, Those with decisions First, efficiency workflows beyond. AI and
are to own. simple that implement solutions uncomplicated want to they Second, and
needs. meets of the to fourth, a rapid And want over time. they modify flexibility impact Freshworks they investments. those can see their and gal of Third, platform they want
to drive strategic significant in confirmed multiple imperatives, we opportunity us focusing meetings, continue on And addition our these markets. leadership profitable have our that front This In review team. the by our durable, years across of to growth strategic a to come. we've right business X annual has conducted external with review we for belief will of
first The includes operations employee which ITAM, biggest our experience we and IT IT and of that play solutions, one ITSM, trends, to ESM. imperative is
and Even year-over-year. $XXX with X/X DeviceXX, XX,XXX from without XX% taking ARR over DeviceXX customers us. growth a ARR into $XXX,XXX IT More XXX account, and this enterprise over over Including more is group we business have our mid-market rate our IT with than of the million largest customers of spending than with is segment.
retention the Our exceed business small board seeing large across for rates are this growth net and for we XXX%, both and dollar businesses.
prioritize ITSM business opportunity, This with capture experience automated capabilities employee on solutions. of enterprise, to and teams IT as focus for workflows a to the engineering with create we ESM expansive allow beyond build IT. the the ITAM to opportunity and DeviceXX for business richer and product investments we and capture these To intend will resources our us expand
For capabilities IT serve solutions, and our we our enterprise. continue to employee to deepen experience and mid-market the GTM
won with We saw founded primary function QX we and were now are incumbents companies replacing $XXX,XXX, competitor. X-quarter XX IT win for over of expansion and our the we rate In new against a whose deals alone, high focus Enterprise customers. also largest a on IT in
we state real a and company many estate competitors, a a major more. agency, largest won player, deals major X with our software Against large California
have We cost workflow for they're with hassle customers our momentum an the solution high IT wanting and for without competitors. marketplace in enterprise-grade seeing the
Carrefour, happier to are Bridgestone software Nucor using more and processes employee complexities, a and saw Qualfon enterprise, high-value we gains, without SMB, our as Wiseman, companies Steel, mid-market, continued benefits industry-leading enable rapid all price. Riverbed experience delivering achieve tires, competitive to their momentum technology work productivity ownership leading digitize and implementation including impact Large and QX, like employees. commercial organizations efficient while events, across In and at
replaced functions. top margins with Freshservice mattress needs internal legacy all resolution planning, software their to retailer one improving because helped teams count not For on over staff has to requests, multiple scale largest and manage merchandising across operational meet management platform specialty gross throughout existing the single a seamlessly unify going could reducing platform, omnichannel XX% they approvals head Freshservice, their and We yielding the Since ITSM onboarded unified deal example, inventory management grew processes. of this our and in competitors. America's a as and time. ticket our improvement live chose the centralized won costs company solution several service inventory merchandising ticketing retailer from [indiscernible] buying across
the is to example the cost and Credit X tools. of evaluated customer credit partnership modern global and choice against solution really for These provider natural doubled our Safe competition. A third most their Safe, can Freshservice strong value to longtime that more the Credit our than that a we us. at platform to Freshservice mid-market with was with The customer, as effective made that the selecting used million Our with scale. Nave existing demonstrate worldwide. integration They integrate enables digital more become Credit use than X they Freshdesk and is easy competitors. Safe, XXX compete ITSM account businesses of opportunity serving Freshservice have seeking enterprise successes top a historically business Freshdesk reports their customers
solution, deeper have customers to of the value DeviceXX market base. the across more from existing going as joint of our fresh companies. a comprehensive infrastructure. We the provides mature capturing to now our enterprise both to an about upside a this market our assets now ITAM organization's a On of view to and products service able the up-to-date in win see DeviceXX with opportunity, addressable fresh expands broader IT cross-sell strategic capabilities large, opportunity opportunity capabilities, lot into We're we're we acquisition. into the upsell and With deals advanced also ITAM entire group customer excited
today. business on-premise an primarily is DeviceXX
next goal year. our So an seamless first and is improved QX Freshservice integration by to between of deliver DeviceXX
working and Alberta, product could larger into see DeviceXX that State market next Second, fit with of on be Supply. customers Freshworks. Kaiser by Hewlett Packard use a cloud-native we're Indiana, great University both turning year, solution, which the Enterprise the we of DeviceXX ready and Like HD the end Permanente, we already the of but anticipate
a Let large was U.S. me cost a an replace be value of a and based chose on industry. IT fresh value. highly A on incumbent XXX share for This legacy and customers. of service, based operating fresh their risk-averse visibility assets branches key which time in solution the to consisting support long-term provide sophistication the We DeviceXX partner and was delivering of the scalability looking apps, effectively. solution is bank and priority regulated how multiproduct a for to chat Freshservice or plus competitor DeviceXX the bank example needs regional into in to the our and
ESM final business of to our by the automated is The on and focusing workflows. expanding playing IT business strength component
employee solutions teams, expect strong demand for like for Freshservice and ITSM. to service and We're to We the rapid HR, a traction facilities and focus ARR benefit business can it great that from this continued contributor which service allows in are category as area, on the value our of delivery be and management uncomplicated offering years. coming finance seeing teams automate same enterprise seeing with time meaningful in this to
Texas and to productivity IT transit-related they ESM, important season implemented with internal top-ranked ticket scale business external fresh resolution, they agriculture which service improvements inquiries, in and when particularly for operations. engineering during the include both was public initially A&M, Freshservice programs world-class football After a management. university needs to seeing expanded service IT needed supporting and
better and day a to A&M resolution game daily Freshservice XX% XXX visitors over enabled up Texas to tickets handling sorting XXX,XXX complex manage logistics with time.
of AI to Customers Self and and abilities are them is the already Copilot. customers. value market Service the bots seeing our Freddy Our thousands are in in AI with second X imperative bring build today the to market out that products Freddie Freddy to
in the results available We encouraged by seen are since Copilot mid-February. Freddy became we've
for XX% Freddy momentum over of seeing ARR saw from seeing, and for Copilot now Customers customers significant adoption In average, rates XX% over customers prior a productivity we are numbers more. deals We're on doubled attach the quarter. left QX, the of both help Copilot. as in with $XX,XXX with nearly new X,XXX
for seeing Freshservice thousands in power users of more improvement IT Freddy We than have average of licenses time XX% Copilot customers resolution from incidents. with
I'm a for pleased core part of this to that monetizing are deal's say now Copilot of is ahead internal targets our thing conversation. every Freddy we
scalable customers inquires period. to XXX% same Digitrips Using during volume We as as European like cloud Copilot, Freddy the company, Freshworks a improved response ticket are end-to-end doubled seeing customer they times even for operations. travel nearly foundation their choose by
same serving world's has rapidly open improved to tours agent resolution site year their by points in XX how transitioned of customers. and Freddy an GenAI service customer each time customers XX% leveraging the transforming tourists reduction in is cities and nearly a in technology by suite top X with XX agents score globally, Copilot, powered operator customer recently which satisfaction million service, largest are resulted for
from year strong around to Freddy ago, virtual value and customers to response area customer seats focused monetization lowering realizing and an starting and adoption support from of a meaningful of for started We're our and for Service, Freddy clinic of Health Hinge serves sessions, capacity on realize over has Self to Today, see is Hinge traction Self customers. They expanded believe Service ticket on on chose more with time that XX% more continues with hours Service XXX solution. increased our score adoption their be Copilot, doubling can customer hundreds customer time. follow achieving Insights another Freshdesk. driving to their for over bot impressive than they handling With from service average rate its Health, broad deflection ] since AI a will an by One than usage XX%. X for and all-in-one Freddy customer Freshdesk XXX example we're with [ products, seats value minutes. we so they've CSAT XX-fold, and Self first
high implementation is commercial third and rate time products. of our product accelerate improve growth the marketing to a includes to growth of the solutions, offerings, our digits which and this as experience ARR combined use. the and to and end are most simplifying experience the companies Accelerate consumers Our approximately mid- single further ease maintenance service last year-over-year for customer in $XXX with of in quarter. growth, sales ARR continue of the these which to we be increase made the to SMB million and customer imperative significant
go-to-market streamlining focused, that be to also focus on our processes customer-segment are SMB recruiting the and more We including commercial partners more space.
and SMB about commercial and Partners partners deliver. are we new added will our growth optimistic meaningful for are today, growth business new the driving
invested customers Furniture AI, able immediate have deals are higher in seeing like for moment our segments experience double-digit Freddy customers, Copilot. commercial with Leveraging are satisfaction achieving and customer all rates for improved solutions. Among mentioned customer and Ashley previously, benefits of efficiencies. attach and we we're new enjoying SME on to total levels Freddy our Copilot As Experts increasing our realizing deliver are value. of Customers while the
the Canada's chose with our Freshchat Freddy its British customer solve which experience. lottery, in its challenges with They provides Copilot is easy-to-use over analytics Columbia customer competitor largest for selected and improve identify help the interface team example to Another Freshchat that to journey.
with Freshchat Copilot, Freddy customer uptick agent experience British an Columbia of increase their productivity XX%. implementing to score Lottery Since has and seen an
a fresh years. usage at continued experience example multiproduct QX, usage ticking a and AI In to simplifying logistics while Freddy Copilot customer customers industry, Freddy an is Freshchat value affordable the Recognizing One their across maximize cost adoption to for global expand customer the to their XX%. solutions to their with they portfolio, leader who has been our up X that include and transportation expanded in delivers, delivery processes.
of our the talented as that and to want work delivering X,XXX priorities as are phase of us opportunity I'm and we the of excited beyond. tremendous first Growth company business and next growth. been to seize lead $X billion in strategic into accelerate positioned innovative it's customers front revenue employees in Journey Overall, we well place, this to scaling our towards CEO massive and Freshworks we with believe solutions in a quarter
Now it discuss to to Tyler the details. over I'll hand financial
