ATTO - Earnings call transcript Q3 2021

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Operator

Good morning and welcome to the Atento's Third Quarter 2021 Results Conference Call. Today's call is being recorded. All participants will be in listen-only mode. [Operator Instructions] After today's presentation, there will be an opportunity to ask questions. [Operator Instructions] I would now like to turn the conference over to Mr. Officer Director Marketing Atento. Chief Sanchez, and for ESG Pablo Please go ahead.

Pablo Sanchez

everyone Welcome quarter to XXXX you. earnings third our Thank conference call.

Before made on information that certain will reporting note prepared financial financial been that proceeding, contain has international standards. this please call under comments

you this Certain encourage filed information securities and that call the read We materially those results various are may of our statements constitute involve documents and call we forward-looking contain future here review a in to of differ warranties performance may result statements our factors. risk available addition, disclosure included presentation. slide to with publicly you forward-looking which the disclosure the In regulators not second the earnings on and of relevant complete as uncertainties. from invite

earnings and a are rates can presentation all at currency be on otherwise, noted investors.atento.com. basis. filings public Our Unless growth year-over-year constant and found

Carlos Chief Officer; today's Executive López-Abadía, call Chief with Officer. Here Financial are us Atento's Azevedo, Jose and

Following their move Q&A prepared a will remarks, we session. to

As the best we Q&A the we is received. questions relevant calls, in believe session We call. recent doing answer all our part to do of will been have the

office. the encourage now over even ask to we questions through which will I your Carlos or from to So webcast Madrid the turn call systems by over our e-mail. you us call sending phone will the today's do

Carlos López-Abadía

while the XX%, metrics. strong the with EBITDA you continuing growth strong and Starting financial puts us performance. very X.X% Thanks Good with X.X a percentage the afternoon. track improvement of saw Brazil of Atento's for operation. across growth U.S. almost delivering a U.S. to the XX.X% for has more joining to a and us on in today meet quarter in with with our than continued morning. has revenue, We Revenue margin all discuss XX.X% in grown growth would of higher with Good account, growth that of of been doubling a growth quarter, guidance by We performance Telefonica XX% EBITDA. QX today. set our with quarter year-on-year improvement reflect results driven year. solid the points our key continued like which

with the continues of improve our and EBITDA in margin million EBITDA nine million Our highest months quarter with to $XX performance EBITDA and to beginning September. in since transformation the the $XXX

to sectors, to enterprise to year. We leverage the critical in with X.Xx, sales debt-to-EBITDA within is shifting Sales also transformation reduce net but even at an already our more the are potential guidance now performance higher legacy sectors important we're continue from for profitable. managing

high improve We the sectors. shift engine new economy continue to and our potential to sales

XX%. We have the increased our September to in nine months sales results by

is percentage up pre the target media, sectors of levels, XX.X% currency now improving of from born-digital base, quality X.X% by hard sales from represent We EBITDA while More points year. sales, of increased tech margin of the importantly three last Revenue new sales. our XX%. pandemic in the and

XX added the XX in We logos have and new year-to-date. QX in

very important something I Atento on The that have to to impact about touch. communities we we and Now talk people to beyond to indicators, financial and like that you would myself. the

a introduced We to plan to strengths leverage have ESG difference. new of are stronger and Atento's a proud to make more

Our governance. plan areas: covers all social and three environment,

direct probably As an make impact XXX,XXX the have opportunity we employees, a arena. to with greater social company in around a

and in Afghan contributions to to updated am our first also in ESG. giving initiatives the partnership on looking job forward the have in keeping many. diversity our for proud and refugees to highlight skilling to I U.S. joined recently We're you me very Let opportunities progress

and for our Brazil disclosed cyber-attack investor pandemic those you number the three conference, changes years year year time, targets ago, of But still want with Since our at our XXXX. our early for affected to visibility want reiterate this our we we to same guidance you have Two very servers. to suffered had we that a for objectives. we We and detected in small Finally, reiterate the give we industry then, our in XXXX. in markets. our a and in objectives many X-K that shared

many back Thank Now, many as to that you. publicly very we of Suddenly, this similar much. you attacks I have challenge Jose, opportunity take the are learned our well. to a want normal; common thank them that support. for suffered clients of to for us. over to Unfortunately, I

Jose Azevedo

more Carlos to deliver are and achieve you, we plan to XXXX detail targets. turnaround everyone. and our Thank day, continue good why guidance start our in on how presenting we path by will I on

more As our we focused on of growth to accelerating able date. to transformation, we're have phase executing the profitable the been have we achieve last

and X.X% Going in The year-over-year, numbers well U.S. very total see on you can to figures. Multisector XX, public compared All with key third higher growing in Americas the due a in revenue the $XX $XX in growth growth XX% last the Telefonica to quarter quarter Slide U.S. year. regions performed U.S. totaled client Brazil. X%, boosted the mainly both driven wins, million our by sales Multisector revenue mainly to million and the in increase was revenues months, by services. nine

in continue profitable we generating Importantly, growth.

regions. since although all the the initiated In we EBITDA the best we plan, third quarter delivered delivered growth fact, across transformation we

and Our combined in the the XXXX. the in initiatives began Brazil, client we the strong implementing U.S. performance wins success efficiency reflects that with of

delivered QX $XX that to the ahead, guidance of million the margin track EBITDA our EBITDA us in meet we on year. for put Looking

expected it's we continue market. Off year's being last In Our continue margin XXXX. was in the margin Americas, U.S. quarter. programs expanding margins as around a U.S. in consolidated increased margins the growing in XX.X% had EBITDA to quarter, Brazil to we XX.X% the highlight. the XX% note, QX EBITDA for with XX.X% from the

growth deliver But is month expand of consistent Atento's key highlight our currency XX% that next slide; I within results the the is message also of our meet XX.X% nine U.S. now was here year in currencies. nine strategy transformation. range to want margin Moving represent with the being strong seasonally like guidance. were revenues although our in to months that attesting nine our Atento's year. the us And because EBITDA hard success the put months we would stronger, the QX with too, guidance revenue, to our hard to already which of ability XX% we on I to achieved confident for total end, EBITDA has which is are in full XX%

CX finish seeing currently. especially growth, demand line mentioned, to we Carlos better, the As year terms we particularly services of are the in top the range high for or expected guidance within given

the way currencies of said is our exposure more. challenge is we even I have accomplish beginning remarks, to that accelerate main continue expand growth. my main foundation the the to As solid the profitable to hence, now at to And hard to our hard use U.S. increasing built business,

quarter flow, shift, also flow like a a was flow generated take since I'd one million the our $XX which look operating nearly interest and of record let's free million best our being for payments. it's of that Now, made the third at a positive which we free in a also out performance transformation plan. cash represented cash flow cash to despite $X quarter. We launching cash the point

negative free months, nine was million. cash the flow For $XX

reliefs to postponed to on million million $XX we and from that debt we advised government refinancings. were in pandemic under As mainly in quarter's related tax was expenses programs one-off XXXX last due call, to payments $XX the this

X.X% was the growth Cash Excluding working in CapEx the reflects increase $XX in approximately in future. these nine one-offs expenses, XXXX in cash XXXX. last to million mainly rate growth-related and an free period IT months, in to for CapEx, months revenues year. investments run X.X% in and capital nine flow allow compared same was as acceleration The of

capital Atento's $XXX debt of strong the net million. ended a structure. We Finally, $XXX and million cash with position quarter

X.Xx within Our guidance full result Xx. is the leverage our we in EBITDA direct delivered in a of recent improvement that X.Xx quarters. of was consistent This to year already have range

our our capital the one we November the structure in process. elements improving Investor XXXX, As since saying been re-rating of is Day of key have

end we XXXX in presented confident to in guidance even prepared addition between to ability interest take three our This target X.Xx of support. more like and by XXXX the deliver leverage year concludes XXXX. would In in we net Xx of we to reach the for XXXX, plan. to out the the reinforce and are as opportunity my that for for to guidance the your remarks. maintain Thank you I

Carlos to for closing back go Let's his remarks.

Carlos López-Abadía

Thank all you of much very you. to

remarks. And invite always you than for future. covered in have for the ideas like would dialogue the thanking or you the doing having participation, to your your results, that other I questions prepared for we think or than they more I the some much we attendance

Operator

the for turn [Operator the Instructions] to webcast. over questions via Mr. Sanchez I like call received to Pablo would

Pablo Sanchez

much. Thank you very

We will already we start questions have with received. some

strong. position in do U.S. growth? How market been is sustainable mind? you is one first So sales this long-term have have a And

Carlos López-Abadía

been Well, at player target expect strong there's a obviously, a to we an sure have continue be. start long-term we Do they have base. relatively from And to to We it relatively continue coming grow? always and for low a advantage be to in. small

quarter. We revenues, XX% saw expect growth to you got this as continue to in fast very grow at pace. a We

the a secret unknown. grow. we of kept and We seem the X the we and opportunity that competing that -- continue be to seem company that have market of in known a more tell one from the high is better are in frankly, we learned things us worldwide to U.S. expect a credentials, positioning better And I virtually that clients the market, to we continue the serve even quite in be to that market expect a clients we've U.S. of U.S. to at perspective, some rate. get the best is growth is to to Top as

Pablo Sanchez

Thanks.

go media you you it? Do can at Or expect born-digital base Let's tech, clients and to next expand your the of same to accelerate pace? the one.

Carlos López-Abadía

like with are growing. we're we to Obviously, pace accelerate Well, at very it. we'd which happy the

seen in XX.X% I the -- mentioned you've sorry, in to we've remarks, base. base our our my from of -- come slides, and of X.X% As we

to one for chose a continue. them that of are growth sector are This several us. a is themselves. reason expansion to this expect attractive they high that being naturally reasons, We for We or highly them

with of with them. So is grow there potential lot you start a sectors to working in these and companies

services, us margins higher that, on higher value them to to -- to they value be and that or addition better more quality, In cetera, a to place get higher to et tend allows to higher ourselves. deliver emphasis value companies

expect -- will and continued to there be sectors. these emphasis growth there these in a is sectors to continue the So in grow

Pablo Sanchez

Okay.

of is, more margin structure you in to Next Is main and there of on terms other improve there more expansion markets? can room cost the in drivers the comment Brazil? in

Carlos López-Abadía

improvement. opportunity always for is there Well,

as more there happy but with everywhere Atento. there margins are results always the else to the in We is Brazil and in get is do we opportunity that

So One There's to expand yes, components and we margins we in higher some particularly to expand continue expect markets Brazil is two elsewhere, to have margins. that. where and we will opportunity do cost the base. in even

And point, ways deploy is incremental same or a one to have to sometimes, and just higher costs. give year-on-year. methods, across improvements end continue cost it has have just That's about about still cutting quality and the the to us not when lower you natural Cutting Atento. to talk they're efficiencies, show thinking cost do way that we been allow simply and costs. deploying at the technology on deliver potential but opportunities What continue we has will practices cut of people we operate better to year business, us improving component a to service

component of the sell. component margin, is the natural the we of margin revenue what other The

percentage We sold margin, of is in prepared sales of sectors. have quality reflected that remarks margins. the also in sold sales. improved, I in sales, growth mentioned higher also higher amount the the selling grown not we three -- have only those in And higher services the margin part that on of but margin points,

So that side is the there well improve revenue from shows from opportunity also or the as sales side. that the the to from --

answer expect to the to to yes, -- is we continue the improve. So short that answer

Pablo Sanchez

you medium hard for revenues? are long-term What currency targets and

Carlos López-Abadía

target hard can or twice same hard We sentence. use if don't I in the have specific currency, for any hard

Is hard to U.S., expect continue to and mean, we next sales a be growth continue higher target? over significantly of that. us, to future. particularly foreseeable large U.S. to grow share continue I continued the Particularly, at And expect tend the the do our do to grow to total a hard I expect of expect will We're there continue doing very sales. that margin. to markets We currency see and we our so a We've currency for currency high disproportionate revenue and share at seen, Clearly, we EMEA margin. to to

Pablo Sanchez

Okay.

that on think phone. I one the question have we

Operator

with Colicchio from the is question And Barrington go Please ahead. Research. Vincent

Vincent Colicchio

in the my insurance does How for -- cyber-attack, Carlos, for that do do that get those terms you curious, taking get thanks recovered? that? revenue work? have questions. Yes, losses you does of And --

Carlos López-Abadía

insurance. We do The And of remarks mentioned alluded but I small. -- of I terms happened. the early. release mentioned the X-K, impact in very the to relatively press number as the in detected I -- in We have it servers well, think as when when was we or

the have, only about XXs, hours. We machines -- XX just clean in and We machines first to something, detected give in XX,XXX very you We XX early. sense, Brazil about the it it only a were -- essentially our in up affected.

to corrected. and I opportunity I'm I -- happy which our the customers want you at also Vincent, to me, if detected was with the So very thank again. take allow speed it

and a expect to guidance it surprise recent given presentation of was earlier, pleasant I the but say we some a mentioned expect to mentioned But And public I to I I many -- moral we've think affected, in past. can't that received. you can't mentioned, surprise As as been I I the affect have for just times it them was both support of the the year. learn our how don't customers surprise. enough, the the them thank very a multiple it don't on we on that that we was

Vincent Colicchio

do like the new does -- margins are similar a you've deals? deals you the margin that of terms of healthy what Is look in Telefonica then, to pipeline And relationship; the those on on healthy? the And Telefonica recent have deals? gotten

Carlos López-Abadía

business. is healthy. this pipeline very The have We win still to

always. go don't doesn't to I'm happy We seen, know, But as on grown that year. Telefonica we've relationship. have We you pipeline As with sales you very equate this -- expect forever. the

my more grow than part of to the up expectation that is a intention, the business. know, Multisector to and us for overtime to Telefonica growth the our you market As business decrease -- that grow rate at faster the than a non-Telefonica is make make of it the

do to expect that. We

in terms to our it's in and business to your think, significant to that you business get healthy in -- And ourselves. mix. of meantime response good is only I the make mentioned continue customer. very and margins, the Telefonica decent to margins, as margins on the to many both to I times, sure customer way that for delivering focus valuable the In is we'll value the are

yes, to may So a have the answer to good still your near the I the a what question is, announcements We it. We general, think Telefonica. have in But I'm some long-term be we -- I to in we think the -- picture business be want the Telefonica. future. win is of happy making pipeline. in with more and grow We clear, we rest see which with than

Vincent Colicchio

And Jose, one housekeeping question.

months, the constant For nine currency was growth? revenue what the

Jose Azevedo

are we by constant, X%. in So close

Vincent Colicchio

Is X%. right? growth revenue months nine is the that For

Jose Azevedo

Yes.

Vincent Colicchio

may, And I Carlos. Okay. just if one for more,

there? update the it is comment relationship, is -- to anything early it Manpower Or on? to us too there is So

Carlos López-Abadía

bit it's us. early. business push too the in a play is multilingual a to expect No, for long-term I

you So where we'll be is mostly through Manpower year. out. the next updating relationship playing That's

Jose Azevedo

for let me I XX% only month. the -- Only because I'm answered nine QX, is Sorry, the correct. QX. X% the the for is sorry,

Vincent Colicchio

correction. for questions. No worries, thanks my answering that And for thanks

Carlos López-Abadía

Vincent. you, Thank

Operator

Instructions] [Operator

Pablo Sanchez

Great.

questions here. greeting we other some with on move Let's are getting

been you based successful business? Carlos, in the winning tell So us company U.S. can why has born-digital

Carlos López-Abadía

born-digital? Sorry, to grow

Pablo Sanchez

winning In business. based U.S. born-digital

Carlos López-Abadía

them, the cetera, We I attractive was I there. I putting question, earlier, growth, number combination. the our focus We on continue general, of Goliath Particularly mentioned a we with guys on it. strong -- build advantage decided answer in a as us, interest they We right bit We into and actually one as et And the a of and U.S. question David being told to are our secret it team think was backs and a to those years we U.S. to into business. it. continue So mind put executed segments capabilities. backs that natural higher small the of higher focus it. much a has mind in and in two very the but other as to in to are that have very natural have the had in built combination Winning with continue in earlier, results ago a in based because it expand. to that larger And in that, a me customers earlier Also, we are mentioned will services, couple segments. to we in the and little try we're actually born-digital of I an that that ability a mentioned kept in addition in a sectors a in -- characteristics part Well, versus obviously, And focusing us those of clearly, let several to fast, of big it the sectors. earlier we particularly value-added credentials, U.S., have lot and that U.S., of pieces. right? our company our general, grow into born-digital best very exploit to of it. that that we and

Pablo Sanchez

Thanks.

about two XXXX. have We questions

try together. to me put Let

is, growth you the comment one for XXXX. can on expectations if first So for

-- the more confident again the the Investor specific, the why out The can and And Day review us asking margins tell you margins, as plan. laid second them for the of we one feel year? at bit in achieving presentation next is beginning those a about EBITDA in if you

Carlos López-Abadía

team, is that pandemic because or delivering being me that. them. with the we we, part confident disasters -- as are first. to excuse that other let The of and start management no a commitment of And made Well, those achieve to

feel whole very about feel beyond have number delivering strongly -- a strongly us team very of our the our So we confidence, we that -- more confident. just things those. makes But done feel

a of a we to changes serve our efficient one terms at a customers introduced way. So lot have in more in is -- our ability of

changing. We are

is we them across achieve. But to yet. have practices practices, We our bit still haven't finished institute introducing quite There common regions all. to a best across trying been and methods, technology,

that improvements, and have at is already you delivering are are to a still contribution we as lot obviously improvements achieved. -- before. said, recurring confident I should have than were two if a can to As more years But ago started. down see we only Those that were us to I mentioned, margin of we be higher believe confident we started be route, help the we couple than a years additional ago. There we

Now the sales a as year not selling capabilities quality, on also that, addition revenue but our improving keep in at higher can side, margins. we we're better see, to on you only every

So again, was what -- vision. two years planned ago a

us we meet confidence I two think record the the of all gives we have now we commitments that put out there that track that years for you. will of

Pablo Sanchez

is, one penalty that? financial there can would large a you remove Or Next for be the hedge? simply currency doing

Carlos López-Abadía

I can specifics of we're with but that on of movements that Jose tell I'll hedges on hedge. have But the But for of any clearly, such probably are minimize the Jose, we positive impacts options at macro in against have go looking Well, different for anything have you. at the make hedge the else? currency -- the the negative that you ones. think and that we're depending we maximize different we the the we that sure to directions looking options

Jose Azevedo

all keep have. No, market. you to have change the is looking to normally looking we answer to that for like that opportunities pay But it's market for this on we the we structure. simple for We're exactly Carlos. options one, mentioned, that, as instruments The

Pablo Sanchez

Okay.

shares of would in we XXXX, business? especially buying stock the how as some is, company considering the one head value the into market, open to cheap the relatively is Next back consider the

Carlos López-Abadía

of intention. to buying anything Much buying possible. beginning, particular having from as business. emphasizing of be I the the highest is Well, But to there's higher I And mentioned no we're improvement the shares two areas the this cash. shares. at foresee always, I cash dedicated where is the have and -- moment, or think expansion of use I the priority use the don't priority

essence from CapEx customers. legacy Atento. of new As we a customers, we as That's for grow move base new to set need the us a of of the priority customer high the transformation to a

technology, priority addition the base better of new In new the for renewal as a and that, to we capabilities high introduce is services, also higher technology us. technology,

So for us, uses cash of way particular before I those buybacks. prioritize any share

Pablo Sanchez

strong slowed on again? congratulations Growth any saying results quarter. open one seeing starting improvement this things down next we as to in The Are are up margins. and Okay. Brazil

Carlos López-Abadía

exit have We economy. last uncertainty couple we're of to And But has one-offs a we're waves in -- elections hopefully, will and come good would us the well through. but nothing other Telefonica the tax reason Vivo some speed, pandemic had at I as But good U.S. expectation of we've that's high high as industry. the good ends some other Brazil resume be seeing Multisector, places, managing also QX. in economies the to chose of One next for as It with to to that of quarter. performed well. back case be the economies Latin we Obviously, We in Brazil. low economy. for positive not have up it, to would on And day, the of us another come end for year the in some be Brazil the seen used in and margins. And to will Yes. the Brazil It that and that in America. we for the to impact did expect Brazil that for one of and yes, had well very I this year. of very have adjustments we expectations do we in because is performed. a this growth Brazil. great the

Pablo Sanchez

Okay.

next cyber-attack rate margin Do you three Next the [indiscernible]. financial leverage any target from run and is October? are And effects the your over anticipate years? in EBITDA what

Carlos López-Abadía

question. multipart That's a

What answered first cyber-attack. part the second? the on I So the was think I

Pablo Sanchez

three target run rate what EBITDA the and years? one, second next leverage for are margin your The

Carlos López-Abadía

-- prepared not but disclose guys, to have We you the do an Investor disclosure not do context the recommend today. to it to opportunity of gives those industry Actually, to or to that this me in we only November that were was probably We about think week. frame. it Day moved over Day. we we the the time thinking moved it -- Investor will We initial probably in The spring. cancelled do

engage it's that we've something of way in of any But proving also discussion expanded more is owe understanding particularly canceled team you, opportunity with many think I us we what not something that or find direct that to not So is an that to owe to only in I you, expanded perform. think, this get the you we do. to to management our but views hopefully to give I an investor and a beneficial your give base perhaps

announce the time we'll spring at that tune; year. of we're stay date So, some looking in early next the

Pablo Sanchez

have been Next contracts which you the color Brazil? some is in Can executed additional [indiscernible]. on provide one

Carlos López-Abadía

is will think what I today. not not. about Probably to disclosable have is what or

quiet. the material. Brazil business way, stay Atento. rather it's relatively immaterial I a overall or the that to I'd they're or small, So By mean not huge

Pablo Sanchez

me Let don't ask. I know.

check and the question we have if Let some phone. on me ask

Operator

have at this phone time. the questions We on no

Pablo Sanchez

Yes.

Okay.

Operator

one Please Global The just Eriko one question got Pardon Evolution. with in. ahead. The go next moment, me, is question, next we from please. Miyazaki-Ross

Eriko Miyazaki-Ross

the taking earnings. and for Thanks there. Hi, congratulations on the question

FY that target, on the roadshow of expecting whether Just get couple what the positive free well to typically cash guess, years. the -- Can over And to then, mean FY quickly next hit cash of flow to that free I you've think fact bond QX I you for at I 'XX, to kind you actually the seasonally you're were stronger? things. talked I of you considering, is annual you guess, I guess, expect wanted the about as marginally that of elaborate side just follow-up. for mentioned anticipating 'XX flow how time

Carlos López-Abadía

But a flow. providing XXXX we guidance we on don't cash on think -- stand? Jose, I XXXX, for where -- But do we're making

Jose Azevedo

into. about terms sometimes breakeven the positive by We and flow. year, to same. by by million. $X positive because or the of maintain expectation have what the be the $XX next be expect that spoke about is will Yes, for we we invest have. be expectation more And talked bit we breakeven business some a That the -- got around invest is million. CapEx positive we But is that we free in It we the cash to in we new one. have around We to a we

Eriko Miyazaki-Ross

Great, mentioned that's respect items helpful. Is that sort So refinancing, example, or breakeven then just free one-off tax And some to and the 'XX. guess, expecting with positive to etcetera. slightly that you're the those of FY clarify, that including of cash before? for for the I on you

Jose Azevedo

Yes. No, that will be with included. everything

Eriko Miyazaki-Ross

helpful. very that's Okay, Thank you.

Jose Azevedo

you. Thank Okay.

Pablo Sanchez

the moved COVID? we the let's Was related questions. from with Carlos, it have to this on one. greeting scheduled go to So Happy the was see Investor Day for November? Why April.

Carlos López-Abadía

had early relatively have events around have of you you And we one end, same a small if on in -- -- variety a are have you'll scale for had windows the things the that these, if want lot a see if up don't that end thought you of be one going so the many We the time. with. you -- better Thanksgiving in of in of the too year. ourselves work yourself be served in would and with day, very with -- windows At we we ended better. it Atento, will the clash we moved We to collectively, few

Pablo Sanchez

can is, high get one EMEA Brazil? as margins Americas in as and Next

Carlos López-Abadía

Brazil. already are U.S. those of ahead margins of the actually, Yes,

lot to A Latin but be near-shore customers out improving Europe the America in one more markets of them our number We've and can to fact. In to one degree. of offshore are a I a levers there they EMEA to is believe higher. that to bit potentially a the is provide provide key significant but is or serve been EMEA, offshore that's a of go a able already So -- in a significant the EMEA. and Spain. complicated EMEA, business as services very to from in there' important significantly high margins

we can -- a -- be that will the a margin. margins have levers significantly record we proven year one happy can existing are We're shore. year at be higher, a is closing the closing -- -- in near run It very margin higher that to we EMEA. with business can prove of EBITDA the We the the get

other that the XXXX. pushing not would mentioned, multilingual through The I only but is, levers component exploring as be,

Pablo Sanchez

the Most think able last you of have And you increase guidance, EBITDA XXXX even further do providing might without already in to is them margins been XXXX? answered. be one

Carlos López-Abadía

absolutely. Yes,

of same an put -- that I to one conference. yes. e-mail and took The too the our is that investor length in I long that think at not from to know ago don't investor question I answer note comes me if cover that something on

some of think people performance. barrier expand returns, a mentality any don't to hey, know have mentality our the I to I EBITDA could otherwise is I -- job whether of, possibly capped from again, perceived come and or

had the mentioned, impression we I are hey, in that efficiency improvements are not are introducing somebody As case cut -- cost. about, not let's

is do. Those way, harder, a been limited. short-lived by lot of sell run efficiencies furniture. and deploying and the I insist we've Let's -- do -- there The work efficiencies achieving kind run that and we are can faster, absolutely let's the more that --

methods, doing efficiencies We on better have a only the in based way work better processes, with better better started technology. our

such that a improvement. from long It's still You've and That recurring We ongoing. is the worst practices. center; you improvement have performing also those -- the for of other or markets. improvement variance that. in best exposure top very we terms large also competitors sales, significant The companies, to because And build compared contracts, reduced to the higher-margin better to seen participating comes The to best way markets, U.S. have have performing inherently example, have as, the go center in is higher-margin we better can we was that from that for recurring. that little those. had we on

We a perspective lot have go, as from to a that to lot improve well.

we -- continue those only changes. our The see don't improve margin is as terms limitation in answer in particularly to the I implement but growth is margin expansion execution the So well is as margins, limitation future. how quickly near capability any of to can expansion

nothing again, so is I'm doing We something that I'm here have saying been that making already up.

make done you that telling you a we've to only take I'm we extrapolate that already two, anything -- delivering. that but do is to last three we're look improve it. is And that the years. am are not conclusions. can to telling continue something on But just You over we're we at going you own I What going your or

the significantly expansion. performance, terms our improve is yes, can a of So margin margin answer in we and categorical particularly

Pablo Sanchez

competitors? One you new think Is bids? winning [indiscernible] why do are business it the from is, business winning That last it you is Or one. U.S.A.? in

Carlos López-Abadía

the I'm same. the not answer but differences is the sure what

We have U.S. small the presence in very

know we're centers So cases, don't opened I the vast what expanding I Salt winning have the new two new logos. announced in City. one is other U.S., of areas, in segments. Miramar new new if in in the many this majority customers, Florida, one we new We're in Lake group, in in the

else, new Pablo, If to industries. I you we continue expand participating. -- sign to there's logos, sometimes giving new with the nothing even for again me and all gaining would he of thank like here, is sectors So and on the business new

Q&A I the I the more always mentioned, prepared enjoy than remarks. As

So you please much. keep your coming. Thank very questions

Operator

has for attending conference today's presentation. Thank The now concluded. you

now may disconnect. You

Atento (ATTOF) 16 Nov 212021 Q3 Earnings call transcript