first Good highlights My Caitlin. our welcome our results continued will then greater in detail. and over our I second performance earnings and provide our to initiatives. strategic some morning IAA’s quarter and call. to discuss turn Susan call to to from financial the review quarter against progress everyone Thanks, outlook is today in plan then the
Let by the me at highest you I telling team's and uncertainty. pleased a economic with serving in period begin even our customers how of level focus our am
As more which approximately nearly loss past. Despite customer adjusted we as about reported of versus excluding detail, morning, second the that in the quarter expected from the the declined. X% quarter second grew last year, U.S. I'll by discuss our in volume EBITDA headwinds, the we've talked the quarter line this top organic and in grew revenue in top some X%
the [ph] compared insurance, was our of the share experience companies overall labor. but positive That to not the primarily period, encouraged experience branch of were market our that We remained said, stable and to to our the build [non-CAT] industry to or second share lower increase efforts are impacted period, primarily driven also normally and commercial, momentum. headwinds the in related throughout several only by declared also prices, we inflationary low our what in to high continue decline the percentage side retail consumer loss, pressures, facing vehicles including a quarter market, total Switching wholesale cost cost most markets. volumes, continue inventory the car in we as by year. weather of today's well business, in like towing in primarily of soft dealer, we used continued a QX, by in Outside as volume during driven
organization. the efficiency we costs basis these anticipated, and further Board. offset operational providing previously our And an them committee driving of working a higher we and to meeting by is we have levels on active are to The actively these initiatives. us on were improved regular as committee operations established throughout While mentioned, service guidance
of vehicle streamlining remain in of the see the release rates. at to Coast improve And reduced will service economic environment. Identifying invest implemented and regardless of vehicle while tests to and on and a optimize manual cost. our levels elevated, and at achieve are be in a speed titling, offset accuracy from seen to are levels. higher one towing lifecycle example, efficiencies analytics utilization automation through driving throughout process operational way and gains center automation efficiency costs have In we title title we towing We life continue greater recently We and data enhanced to focused a of is leveraging tow still routing and continue rates the truck encouraged stabilize. to to IAA focus West
remain industry over for and the the environment, outlook fuel, strength retail prices Moving some the moderation on backdrop pricing industry the used for now towing feel the to broader both costs the Despite favorable labor. RPU. during have in continues as loss quarter the bullish IAA long-term higher to QX. provides and whole. a both of months. a a these macro and few was macro potential for noted, than despite last and frequency about The also talk This the sequential and near And of economic remained downturn, high, continued as challenges impact lower I in wholesale car total
near reduced new significant remain for and creating sales, While sell vehicle shortages values supply OEM ongoing the corresponding used we vehicles car demand record highs, have their parts.
especially labor to as complexity. should long-term growth in for technology and future well both growth volumes, bode long-term This continue in rates costs secular loss total if turn in increasing industry see to and parts by continue car prices are impacted We used repair moderate.
industry a has to that emphasize economic variety throughout the In well our history, throughout addition of IA it cycles. to positive important performed is wide dynamics,
mitigate their While impact. helps and model higher primarily labor currently we're managing revenue costs, consignment our through towing based
returns auction our navigate on continue merchandising. let on our initiatives where side, improving the their marketplace our four is With now buyers strategic in the well. bid, behavior, areas sellers update the and and buy strategy, improve technology Every macro and In after maximizing team live both for in we work resulting we to making in sell in analytics sold, the for in gives analytics Unique understand decisions of the proxy, the execution helping of to ways results. our we our collaborate differentiate this on starting now. with initiatives, with the customers. data, selling example better further our resilient the higher has time. additional to while and particularly me and to we optimizing continued example, This providers experience and you with our flexibility, assets our mind, environment. focused significant on and our seller channels to additional data buyer to gather existing [IAA times, them, IAA highlight provide The significant net business opportunities and vehicle benefit data channel pilots. unlocked one identified supply platform their are buyers into digital to industry the prospects Our potential translating This such and and bidding, returns. key our the we greater improved reserve us industry, largest serves assets strategic reinforce our innovation customers setting resulting in reduce value while proceeds knowledge that that value team opportunity Advisor as enhanced data delivers is through customers dynamic jointly us. The By are the of to continued an to marketplace. opportunities collaborated cycle that modifying analytics portal] and day, uses their to our [ph], improvements With with efforts of that leading sellers we another to increase
the increased through seller versus companies processing to loan second value financial successfully This expanded of We through XX% of year of $X.X also up portal experience. growth IAA by revenue adoption to and nearly quarter We last driven payoff, greater date, drive action insurance penetration the by further year. continue transaction institutions. to is billion the enhancements
covered Top savings to lender now XXX% is and transfer. XX of the nationally addition platform to written digital with Our of lenders, to the direct coverage payoff. using XX in nationally by liens of days are all with realizing integrations loan ACH carriers are essentially XX% which efficiencies
payoff, are carriers integrated, XX continue IAA hours. innovations as seeing with with unique submitted winning portal fact, and broader directly customer such value. for who including assignments the to less loan we're formula in resonate sellers provide the to In solution our set, to We long-term deliver some than funded and believe
and features, an an merchandising digital including IAA experience driving platform improved buyers feature we buyers last our the XX%. Transport launched continue to IAA tour, assist year, trust in-person benefit by the our doubled score, experience created which vehicles side custom our of their anywhere, shop app within to more of last and than the remarkable quotes, in IAA of was the transport Year for all mobile sourcing track volume buyers empowering vehicles nearly Transport deliveries been volume we while promote which On start, from on has Further scheduling engine to digitally. launched Transport, up QX date and app. a IAA enhanced to transport, researching from In all through success. indirect and arrange year demand vehicle from experience May, an improved market,
expanded overall or overall we're improving is our to the by improved year-over-year. addition our our our expand growth of focus This In in through also X% services, buyers, network customers. buyers experience to international part which from grew for enhancing on experience continuing driven
customers continues CX supply exceed the goals that consistent with are score We've we MPS improved for entire across our discipline of all leading to will XXXX. framework improve and This on and to now the a provide on organization. side demand industry Our service. side demand leveraged target our level both and
demand. building our real capacity our throughout Our footprint to our estate strategically commitments servicing next and clients most growing of initiative one important remains meeting global
for country. provide acquired investing return we the on an the additional properties benefit the a market Southwest During of a in see quarter, D.C. facility our that to long-term we a and Central and IAA In the continued rapidly Washington our capital. area. additions California, key attractive These reflect on Bristol in opened new where Kingdom, strategically location growing focus coverage capacity in our in we expanded United in
long-term XXXX. two reviews prone land In for region. IAA's demand, extreme customer for of ongoing thorough In our in completed by weather, we committed clients at with the addition footprint season expanded recently all greatest converting support these hurricane flexible and risk we've Southern this and in resources permanently those satisfying and areas to our to facilities our Louisiana, strategy CAT expanding to we've prepare capacity locations for
a is high severity cannot our supporting timing While of customers the and we in priority. servicing need predict events time their or catastrophic of
and for continue presence will prone any regions weather event. significant to We in expand our preparation across capabilities CAT
to Lastly, SYNETIQ full greater turning of IAA's full the Competition our we for and planned, Markets of buyers and international costs. from acquisition cross as of estate historic platform, including quarter marked in since integration towing QX is Authority SYNETIQ. savings process The our the real and first progressing onto utilization business. UK pollination clearance obtained technology
As product platform we've growth maximize sustainable transaction U.K. offering goal customers. beginning, dismantling broadest this for proceeds of provides and long-term state to to the of options the parts in the expands from was and used art the SYNETIQ’s IAA’s in auction said capability platform the and the create a
to trailing business exclusive our our X efficiencies, insurance is longer While from providers. U.K. Top the EBITDA. unchanged. our of of acquisition, and creating SYNETIQ benefits view transition our are synergies the expected, SYNETIQ secured volume revenues, long-term Subsequent an volume, one than remain agreement SYNETIQ the U.K. XXXX additional of legacy is forecast new this our prior which expectations. but between SYNETIQ's of ahead The of cost taking The onboarding also for comes
discuss U.K., will business. in the the In do SYNETIQ. We this also impacted long-term have certain confident in dynamics growth opportunity remain addition, market in which Susan
UK a its U. culminated last our SYNETIQ the a initiatives market solutions vehicles this we accreditation, for develop believe of an of critical goal, is publication remain given May, the a SYNETIQ's to on companies highlights employees. this ESG our the the In and report stronger, in from sustainability. energy model Through insurance ISO focus achieved example leading workplace goals, improvement for sustained on training future, our progress play greenhouse comprehensive report building efficient good sustainability and education reduction the new differentiator in true for requires economy are engaging circular our its in first This also more circular importance Furthering customers. April. which push overall and ongoing diverse further gas in in to it addition, all efficiency is and out Demonstrating in embracing and market literacy IAA's K. that economy business and for the we focused the innovative carbon starting the which emissions. leveraging on be our The are us more we and role a efforts, and roll globally. ESG sustainability to we our sustainability,
has Canadian momentum continue U.S., during than we Lastly, recovered quarter. more from see while in our leading the positive COVID business the market to second slowly
Although it levels, assignments date. seen time progress for take that the in we come with we've back will year XXXX are to some excited Canada to to
from confident any our our We've on market adapt our going In ability our a emanating delivers with reason Board, many focused Susan, unique strengthening to that and stakeholders. thank effective why to big of our are So, all forward. to operation to world-class want today's employees I'm and industry for execution, customer collaboration overcome we the running to their remain a in providing our service. offering before industry further in I most operational people conditions hand the innovative close and environment. our all of for dedication it headwinds continued I macro over leading
with have to buyers call guidance. quarter to with We digital I'll our unique services and review our and to our performance built and the over that, And additional marketplace turn XXXX second differentiated products financial sellers. continue deliver Susan? that will to value and Susan create a capabilities
