SKIN - Earnings call transcript Q2 2024 | The Beauty Health Company

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Operator

Good afternoon, and welcome to The Beauty Health Company Second Quarter 2024 Earnings Conference Call. [Operator Instructions] Please note this event is being recorded. And I would like to now turn the conference over to Norberto Aja for Investor Relations. Please go ahead.

Norberto Aja

Thank you, operator, and good afternoon, everyone. can The quarter Company's were the XXXX this Officer, and joining discuss call released Monahan. call for our Mike and afternoon, second on our Chief our financial which Marla today you is Beauty at Executive conference Health to earlier corporate BeautyHealth's Thank website found Officer, beautyhealth.com. Leading Beck, be results, Financial which Chief

forward-looking language. statements, remind begin, guidance everyone like of Management however, may safe company's we assumptions. make Before underlying to harbor including and I the would

actual Forward-looking reliance involve statements cautioned are risks statements. and based undue to on any on expectations uncertainties that that differ could results place are Listeners materially. forward-looking not to cause

the discussion to non-GAAP see on For present press business, our website. are these a financial SEC measures. related risks to Reconciliation earnings the available of measures measures release comparable further GAAP call furnished most SEC. This the to of in the will filings our with non-GAAP please the company's and

Following I would will management's that, over to Marla. the turn Beck. go question-and-answer like to ahead, open for call a Please prepared the CEO, now session. With Marla call remarks, our we

Marla Beck

Thank you us for and afternoon, today. you, joining Good Norberto. thank

most short challenges of address the CEO, have my structure pressing operations overall strides cost began and made we During in and business. device significant the solved as identified and our issues business time to remaining realigning the

initiatives are company's the are summary to profitable turn this realize path time, fully have we the executing growth. Today, with work we place a quarter walk against am then, return potential. on the will the through second in results, of right to While along the explain will and I some put initiatives will business we around, longer-term to I the take already to confident our company long-term I

last revolves call, and on discipline. plan focus execution, financial I areas X operational sales of core the our that earnings around Our excellence outlined

to due sales, internal well slower-than-expected macroeconomic results as recovery reflect partially second of execution. a quarter pressures, Our device as

additional processes hyper-growth incredible our We structure products, going capture tools, have years to mode sales need an a we team, was for many for and with to and prior in demand them public. global products. Hydrafacial supply to the

company infrastructure to an fully During maximize drive implement market and did needed this not a profitability company and scalable the share enduring time, that size. of for

implemented We process support are and that. To in execution. the actions fixing sales top X to we've growth, drive line improve immediate of sales

to sensitivity good, purchasing across price in First, providers we Elite approach in have their and number quarter efforts refocused points to it grow. U.S. more than when With price Syndeo. equipment other the offer This either portfolio us in price the devices sales Elite our of our among sold we non-Syndeo, product expect distinct Allegro. affords smaller including our go-to-market and options. or accessible allow X many comes our will points business entire owners, best This Allegro. the United XX% of to were States can second Over this better,

to support outside and including us analytics technology include managers managers. forecasting. Examples capital our processes, firm our our restructure an pipeline help engaged sales have segmenting tools targeting, development strategy, we Second, improve sales better business lead consulting and and to to stronger

and this the of year. completed results to end the to quarter project We be expect see this by third begin later to

options, purchase customers options device. financing required In new launched to entry we developed location and/or barriers for lowering to June, are by lower the the single in new particular, we providers. a with new improving upfront Lastly, availability of to investment and

to We these in second the offerings year. will half continue refine the of

behind expanded to years meaningful into our have direct the the way. our need impact and markets, a footprint. company geographic brand In ago, few addition in the respective a in invest markets. are we we evaluating above, new to several targeted also A focus, To invest

in our country each to to and to are the determine generate process products reevaluating best leverage We way in of brand strategy go-to-market attractive our the returns.

We will initiative have a more call. third quarter on on update detailed this our

pleased am our progress. I excellence, operational with Regarding

latest Our quality just providers and a Syndeo device. for all made improvement best X.X We've has system Syndeo, new are Officer in Chain and in a on our improved already has performance able instituted ensuring satisfaction. Operations completed the global program to the contributions. Supply headwinds that been our Chief address and has few she seat program, related Syndeo months to has meaningful resulted replacement customer operate also the standard To

supply strategy. first toward our steps In refining chain addition, the taken global we've

We manufacturing management our this gross next our working of share our call, results review the take. And and margins. our On expenses. improve we processes actions financial are we will and new to global realign will the for implementing discipline, as reduced operating significantly inventory capacity and I

the decision-making. data-driven versus corporate consciousness first our million global cost expenses culture $XX towards diligent note operating of was Our half through and XXXX prior is important It to are that the our expenses. management of operating down expenses footprint year. shifting driver achieved and is a This

of at brand we be market the of to the large evaluating position growth will and actions the look incredible company each potential and each leverage markets. I confident am growing will we support best As Hydrafacial cost to strategy prepared over to and take the will that are guidance. share the our capture underway the the region, revised and innovation the Mike? and financial discuss market advantage products. I that future. would to to with discussing Mike I and close now remarks, to quarter second the like results finishes above our in call plans Mike After turn his

Michael Monahan

Thank half company challenges, encouraged position during making address both over am the of in progress to the first to us of the by you, long as term. the the the faced we mid many front I the year, to as from present are to business strategically Marla. benefit opportunities the well headwinds Despite the

unfavorable to conditions. the challenging launch international Syndeo along prior due quarter near-term in sales, comparison with Our outlook reflecting assumes second on the equipment capital pressure of macro some a year,

quarter, experienced throughout had credit the smaller our tight providers progressed sales. on greater-than-anticipated which we pressures of many to prolonged impact related the As a environment,

several $XX incurred address unanticipated write-offs inventory-related in I million, we quarter, second the detail added shortly. approximately totaling which will During

write-offs. our quarter revenue includes basis, pro came offset gain XX% million, the of EBITDA a would was prior in versus excluding a unanticipated million our $XX.X decline. reflects guidance our sales, sales. Adjusted year-over-year XX% forma above in stated these On quarter representing global This Adjusted have equipment charges, second million guidance. million of in also below in XXXX at $XX inventory well increase in we decline in guidance. come a $X.X Second X% a by loss below $XX EBITDA consumable a

has making that addressing in our progress cost indeed proof are this that line added results. historical gaining issues we importantly, impacted bottom More operational have early while leverage,

third now quarter million to negative $X between are sales and net we million loss $XX ahead, $XX million of to an adjusted million. Looking negative $X projecting of EBITDA

of challenging pressure guidance with to full are to driven revenue from million $XX year QX environment. range leading equipment XXXX. This line year to revenue for sequentially in be breakeven. expect operating of increase full margin We we to XXXX expect a the million year adjusted million, $XXX full expenditures expected along be specifically approximately a QX, our by the million between across loss top to outside continued negative sales, to implies the EBITDA $XXX and $XX States, to United of Capital

the quarter, in EBITDA adjusted over positive deliver in from to third expect increased sales her with we initiatives the the fourth expect reflecting the Marla quarter, prepared remarks. along various We outlined impact

in of the of sales. X-month respectively. million continued given in for decline in was new revenue Our million million realignment perspective, XX%, across total partially compared macroeconomic and system in APAC, a X%, APAC an China the In region's China Americas $XX.X declined This in XX.X% this $X.X soft the guidance our by decline brings operations. Taking QX than sales, at of our EMEA XXXX. From year in million a to year-over-year. geographical revenue look offset revenue compared the QX to by past, prior to we wider was revenue first uncertainty the XX.X% XX% consumables the revenue, revenue results. range drop equipment $XXX half and for $XX.X is $XXX.X and driven have in a a reflects closer period primarily while in $XXX.X The given accounted declined capital decline growth. of by million year. of and The Overall million increase

reminder, the Syndeo sales. increased in launch a in QX, As XXXX drove China

prior China. rate year, to cycle. We coupled in which XX% are the interest actively our Syndeo slowed working on solutions In to sales grow declined with EMEA, equipment financing in launch the comping challenges, and pressures the market capital due

field X,XXX XXXX. selling sales, to an Looking price at in the the at the at total we to systems units systems of equipment the of sold QX total XX,XXX X,XXX active machines versus quarter, the end average $XX,XXX. units This and XX,XXX brings during year-to-date

we charges of inventory, of margin a to of delivery $XX.X flat first inventory-related margin. Hydrafacial. in QX XX.X% of $XX.X raw X as Consumable to for reflecting sales $XX.X a excess sales not to for led adjust a lower XXXX. Cost the brings for sales $XX.X and such profit compensation, did months million to gross compared million stock-based the consumable due the XX.X% sales APAC, year-over-year system of and inventory million, million X in adjusted adjusted materials write-down The a and grew XXXX XXXX. of million $XX.X were GAAP and demand gross gross in while million X.X% of the were a approximately for months in our charges other inventory-related QX X.X% result from XXXX, consumables, $XXX of $XX in charges to EMEA for depreciation, resulting Americas to of XX.X% by profit non-cash by GAAP gross in increase Moving compared offset for X.X% QX versus led sales. XXXX. first to increase charges, sales charges. Adjusting was consumable flat. of an This This We million, amortization growing delivered continued

for margin gross work adjusted strategy. of improve quarter our to we chain as and compared expect balance to to relatively first our slightly continue consistent the XXXX, optimize supply evaluate levels We be with to or

and report it approximately continue expenses, I'm pleased down to $XX.X $X.X expense XX% compensation expense $XX.X lower as managing to also down while lower we to million, $XX.X as was compensation down to expenses. Selling million, by decline million, success G&A a sales reflecting of primarily savings was driven marketing XX% expense marketing spend, As approximately year-over-year, commissions. R&D relates more in XX.X% expense. down strategically million, as have a with lower was well operating and

adjusted an in convertible discrete the items charges, loss income to $XX.X quarter, $X.X $XX.X compared of XXXX. our compared its This a million in gain notes. non-cash $XXX,XXX of the certain the on of million and Within resulted of in was repurchase QX million adjusted company to of EBITDA Normalizing gain $X.X XXXX. million recognized QX a a net for EBITDA

mentioned well $XX EBITDA during lower decline unanticipated several guidance totaling inventory-related driven million, by the primarily my as I revenue. as As remarks, in year-over-year approximately was write-offs

sheet, we Moving to in ended the the approximately quarter balance $XXX.X with cash. million

our $XXX cost reductions of a have As we feel This deployed are we business, of gaining, is cash improve as today, the healthy and we actions adequately our position $XXX million sentiment to additional further take convertible to efficiency the we strengthened growth support debt. We repurchase including business. liquidity initiatives. the the million of to of robust by

approximately purchases million of decrease by Looking and the charges. with compared inventory, The million, at to $XX.X $XX.X driven and ended obsolescence XXXX. decrease lower excess a primarily quarter was December in we

that have expect the program we completed XXth, quarter. sell Syndeo replacement Elite our XXX June during XX machines We next trade-up of to months. the As over

I our June As for of turnaround would warranties achieve in also that $XXX,XXX accrual the I $X place plan inclusive is warranty position team. outlined. the long-term accrual the X to global work believe to resilience firmly acknowledge XXXX replacements. execution, our a and on and growth. want million, approximately that us in-process certain to financial be used of operational extended like support XXXX. In providers total excellence during to closing, Syndeo reiterate We A XXth, our Marla profitable we of to commitment of of June focusing sales have systems, core we of our issued as priorities hard to cover will will discipline

every Marla. about now While have business just remains unwavering. I to the of will faced our improving back our we significant hurdles, to Marla? commitment turn call aspect

Marla Beck

challenges, aesthetics, a wellness. of beauty, Despite Mike. BeautyHealth unique at our recent the company is you, health and intersection Thank

a with market ask We for and are the brand treatments globe. invasive across creator name category minimally leader the health for consumers that skin by

solution treatment. With in patented vast and serums world, of Our achieved and clinically a our combined of skin are other devices, will allow medtech serve our including thrives sales. of technology with not business refer because combination so base, The installed minimally to of powerful in we the focused any optimizing power catalyst meets the healthy beauty. consumables, our devices footprint. cannot to invasive XX,XXX peels with effective only glowing as what consumable be that the largest over expand installed our further Doing but bases this we device one on us as for results

and claims. market, pipeline we clinical our new focus financial first including drive to I'm on the market. This XXX ability costs the products initiatives, will to The accelerate our bring over to Hydrafacial to not doing potential by bringing are look new we this the product of innovation supported sales, to lower operational our Looking patents, be lost beyond to bringing the a extensive furthers and we've and leverage market. we that work confirm as the to inventory improvements fall, business, excited booster

We for efficacy revenue part skincare added of to of the Hydrafacial, our evaluating are strategy complement our the as this a [ we extending and for would will while lines as create providers, the treatment our wrap ]. of the to XXXX, It serve stages believe the treatments. launch early in of planned room

and highlighted expansion forward. significant we've consumables before, opportunity As remain a of driver margin moving

friction digital strategy, working also to user our reduce a are for enhance and and our capabilities their product We providers clients. our to provide seamless experience support

increase Europe. potential with observed our aesthetic, and for lasers be payback I reinforce device including loss use touring of our will for trends revenue proposition, for of talking while investment the business an providers driving as in this the and X We looking a treatments. our providers for our a driver demand a generator treatments of providers. incremental and to market in in less Hydrafacial popularity and paired a continue favor, rejuvenation proven weight our a the in value has months than to by return a and has natural to are more skin with Hydrafacial in revenue recently drugs doctors providers. Long-term

with study working validate leading combined data are with of see with to treatments to published We clinical Hydrafacial and soon. lasers dermatologists hope the power this

as so am XXXX I confident have dynamics across we will far headwinds these a help our business marketplace margins, solid Although create actions improve changed outlook, subside. and restore taken growth the foundation our have and

cost sales operations, track and to execution year on We with the are finish improved more effective lower a structure.

line take back actions growth the to necessary will now will the whatever to improved and top We turn return margins. I to call Q&A. operator for

Operator

will our Susan Canaccord We first Instructions] now with take from Genuity. Anderson [Operator question

Alec Legg

A Legg Alec for the on region. on provider sentiment by Susan. question

a newest So with are headwind consumables be strong, what the headwinds sounds around Any credit like on there helpful? the of the China, here, can kind more issue, details the being whereas new some machine It you sentiment in region? details major provider it's of and placements would Syndeo give of macro machine? still about reliability the by but

Marla Beck

question. your for you Thank Yes.

Syndeo, last about significant our was it quarter. is implemented this and results, just which talk showing is program in First, I'll quality improvement

great X.X And is return providers of past. experienced showing this hearing we're what systems. new is than significantly rate our the around devices from in have better our we data X.X Syndeo So the Syndeo feedback

their XX the Additionally, Hydrafacial We community they have our and increased months and providers the a XX% or the show passion to XX% maintained continues to for revenue the of providers continue. either unwavering with did over provider treatments recent U.S. said Hydrafacial survey trend devices. expect past from and

consumables and So provider sales are is the great. strong, our sentiment

Alec Legg

acquisition? average any treatment? that's Is it they're it like looks still price same and add-ons there? Or it using boost consumer is Just going per to new insight in consumer, the the maybe the customer going. help And

Marla Beck

would that of with our mean, end terms providers in and do to the say I I insights. has consumer their

leaning I significant our think seeing driver accounts, is that a and Hydrafacial they're we national are a us from can into which take consumables, in so they them, some Hydrafacial. of traffic really tell examples for increase sort

Operator

Gong our take now will Allen We question with from next JPMorgan.

K. Gong

question. the for Thanks

For want bit the to guide more. of a the dive first little kind I into one,

of has $XX $XX the sales. quarter the You're million guide, I a the third pointing rebound but this And of pretty weighted, to strong your strong to you fourth to midpoint sales then supported around quarter. quarter, model your that get normal but in like the in you million-plus see seasonality know always that similar system business step-up normally would pretty to fourth by seems been have

that little So and see if is borrowing what a of confidence a we're gives of bit cost normal you in kind step seasonal environment weaker market that the you'll worse, up?

Marla Beck

I'm to that. Mike going take question. Great have

Michael Monahan

Yes. Thanks, Allen.

seeing from on at U.S. capital you think the we're the we're -- pressure the seeing of coming look largest when I side, the overall, point outside in

that's So would think make. the first point I I

is seeing we because that of a point credit. year. interest the business, the seasonality the it overall environment we're and start in back still the will that now. the couple rates some believe to half the second see The seeing to way within of traction taking just actions of pressure of We're exists access We're

The financing We paying potential we first having of the financing. couple of it is where of lower is barriers off back. that we're years it going of overall some we're the and for We new period to traction up step where the refine the This X entry to year. of providers. as through up to to second that half a period, introduced the get extending course programs think over they're the payment

to get come pressure from price price seeing and at our to of providers, of the access smaller as really the the Marla think product enable will we portfolio, and point lower some lower points will and Hydrafacial because a second mentioned. this as the most Elite in The start are at impact have point. opening Allegro well we're is we're And up an where

the confident optimistic, we provided. that we and in guidance feel So we are

K. Gong

as Got you I with bit it. And quarter, quick the a then of you know but consumables clearly year-over-year, you're highlighted were just able a strong working larger follow-up. installed grow and arguably the to in consumables because year, of into had comp. that base arguably, year, placements easy could those have consumables bundled launch the represents with kind this last you Syndeo an initial a

that, you fully you at in given health cost macro the for of that are consumables what and of underlying again, terms the lower spectrum. of dynamic, do end play the the understanding So seeing demand the especially,

some of kind up So avoid you've of softness consumer been able the end until to now.

Marla Beck

I'm about happy that. talk Yes. to

is we're sales of grow increase down we sales Consumable go seeing overall look understand consumables. installed in fact device the to X% to the U.S. in year. as in this So down did was if really our that it lot X%, quarter. our the the cleanest have a different of new year-over-year driven any you by we an at of terms including base, market, launches which per did market But data, factors, not second

the mix, boosters at So our that's it's if our primarily keeping core consumables, to that are core due solutions launches. you look are It's not up. and our pace,

core incredibly Hydrafacial is core business and business And strong. consumables so, the

Operator

you. Thank

question Ashley We will Helgans next now take Jefferies. with our from

Blake Anderson

you I quarter-to-date if saw line? about the of the on kind Ashley. monthly business how comment in to current on at of the to any Blake top is wanted could all, for think you This ask on trends first all and

Marla Beck

that? Mike, to do you want take

Michael Monahan

to The side back-end business weighted. the be capital -- tends Sure. to on

the sales a towards the capital so, of of to our end And quarter. equipment we lot tend close

business When we gave the what remainder monthly which with trends overall the of that into -- to also throughout kind consistent and guidance track how we for works. be and the for factored current the year. we so, consistent and we of And consumable quarters in sales, the QX seen this we've tend quarter, more are prior

Blake Anderson

on international. you then of I the some macro, I was think, towards if the know more That's mentioned, helpful. could expand. I skewed didn't know you softness And

a I on Europe seen softer headlines, little of provide terms think you international in versus could a the is we've maybe in of lot but anything color Asia? how bit

Marla Beck

that? why Mike, you take don't

Michael Monahan

Sure.

of in new year. That's seen interest the to U.S. Europe. We refine. started to on. with June we throughout been start that financing looking options that late And tested focused and to the credit. we're something we back in and are we'll Europe, roll the half sensitivity access have out to the the rate continuing So them EMEA in throughout we're environment

on market that bit different have positive medical, we non-medical. has an So will slightly think focus, little impact. EMEA overall some a more within a focused Each on some

less the of can digging to we segmentation, some So on China channel think headwinds an in a there some interest we're And we're basis. Overall, into impact we're positive the in and execution mainly rate, China, competition. sales working there's a reps seeing we we and on the then bit that around more internal have. mainly and have on number we relating have that little

we We have positions that in team sales have open. of but terrific APAC, a number really a are reps,

working is there and will to that have we impact positive So kind team. our of actively once have a bring full on, think a leadership them we

Operator

next from William We Kaczor will with question Margaret now our take Blair.

Macauley Kilbane

last This and is more on Macauley it in operational on I obviously, that brought seems that mentioned know implemented. for we of making but changes Sheri Margaret. she's getting be and should QX, efficiency like been already have some you you quarter, Marla, update

could the of those wondering things. supply far, some if thus bit on the what helping how chain on So exactly get both are been quality and side efficiencies, more implemented directionally changes has of detail those a we

Marla Beck

She in April. Yes. joined

So is restoring on was trust the quality things. first One in and really, within the couple the driving last of really focus Syndeo program. improvement quarter. our Syndeo, A

and it So was seen amazing results. for all that, deck we've hands-on

her to and at our line. strategy finish a give evaluation taking to as you, to on looking together manufacturing gross inventory I a her global and want full time how really margins. our our mentioned, bottom and put is And that have with we'll chain towards and really next impactful supply call, a manufacturing turning strategy capacity but share improve to she's the management new our strategy, at look processes we Now hard

Macauley Kilbane

what follow-up especially year into you the in half balance quick a expect 'XX? as just then burn, we the as Mike and exit both cash for heading cash And in and back the for terms the of

Michael Monahan

-- down of our flat back the pulling year guidance of roughly mean, back the the initiatives. had adjusted slightly adjusted for EBITDA that We're implies I on in CapEx we planned to some half of the just you're the EBITDA. Yes. on some

And to the to be from so, different where half cash use be in today the -- look us year, I it sit we from materially back goal. but expect I to don't would at our of

So a bit below we're million sitting today. little ] $XXX [

Operator

will next We from Wolfmeyer Piper take our Korinne with now question Sandler.

Sarah Morin

is for Sarah on This Korinne.

First, thinking we half about of then you then the just innovation, just I'm for could about greatest the year, of in QX thinking and that And should up see innovation where top the And how that be both back sooner and than XXXX, consumables see line cadence we consumables? QX opportunity? XXXX in systems do white target? terms delivery speed space the

Marla Beck

first the and Mike question. couple that the our clinically enhances innovation which the the turn pipeline, cadence it We're then the to over space with I'll is Hydrafacial proven next starting months, booster to question big white our of launches take answer treatment. first in

start until to when pipeline. came which little results confident bit and was innovation and to are enhance XXXX the in so, pace bar pipeline, not will market the a XXXX and both time. care do takes that. the skin do We we products. that speeding boosters, of that up there and set need But we much we back year, But we're Hydrafacial treatment of in additional to But this

Michael Monahan

year, not as QX down also in to capital of but in of somewhat, are Consumables forecast, in half the the decline a QX but largely QX. primary QX. and For QX, just result driver the the in equipment the lower in decline forecast the of sold back systems that's was of the the revenue

Operator

from our will Stifel. take Block next question we now Jon And with

Joseph Federico

Federico on Joe is Block. This Jon for

you've said then putting Elite that and a that new part legacy emphasis global Allegro systems. greater the strategies, But on as it of now program. replacement I completed like seems the think you Syndeo the

I were legacy systems, think XX% in those said non-Syndeo. you the quarter

more it increase just the it that quarters, why think is moving the but sensitivity legacy you coming systems? from if completed, I program replacement Is that is curious towards I said those just providers? should in cost was

Marla Beck

Yes, providers. the opened global significantly program. question. more the devices. been more. There great was have The excessively we portfolio The for is for Syndeo for of replacement really a that's completed Joe, have the cost we up reason cost priced the Syndeo requests

more And so, the for reintroduce Elite. And obtaining makes med the it really Hydrafacial make financing, to for really is trends thing providers Hydrafacial the devices easiest introduce macroeconomic sort it spas. engine given with the to the and the to to -- deal adds devices, -- that of tested actually and of and way tried the Allegro in available device try and difficulty a the affordable, to but more is that many room is economic This single a shows also aestheticians just also demand device. device to for revenue the and and an sort brand-new

business on had Syndeo. to Hydrafacial only may device a people have if that and focused they for opportunity Hydrafacial not get a an it's so, into And we

Joseph Federico

sense. accrual just on better before then is as was provide be then, guiding XQ in the Is third you down guidance kind our from in also some And very my I down XQ. But Okay. warranty of really quarter And a expected dynamics? why would turning there year-over-year, quarter, above and is That positive solid Mike, reversal in question there, color of like for the to XQ? Any normalized helpful? in that said, was, estimates. such the level could helpful. you than EBITDA That's it EBITDA. Obviously, just the makes think in normalized slightly one maybe but you

Michael Monahan

Sure.

through XX% planned be guidance margins, with them the in costs that's of a of range, the that to consistent we're more the due back reason adjusted second of So the a that half of P&L, expecting XX%, QX, we there's happens, the XXXX. overhead the the little our is gross in labor in offsets year, some and which operations, largely gross and margin were bit higher we pressure made. lower the production that When percentage improvements and to take half more

sequentially half up some are we two, you the and related that's professional kind work one. And of then consulting doing. fees fees first second incurring when be kind the costs we're force to due and to around in OpEx mainly half that's year, the slightly the additional to legal largely expected to of of So look at flat are sales

Operator

with [Operator line Cowen. Oliver from of hear now Instructions] We will Chen TD the

Neil Goh

This at love [Technical Oliver of Is now mentioned in are point asking for? you provider improving circle U.S. here. there's to are today. couple potential that rates anything solid terms observations that is feedback. for back Syndeo You of still Goh how confident But [ those we've on return quarters Would there had are this ] that of Neil and providers on issues away improvement just a then Difficulty]. technical

Marla Beck

your our The is significantly. quite feedback from declined has our for return providers and Thanks rate question. good,

feel So where about good are. we really we

Our is the really deal technical we any just they're positive. issues able but important from see with to teams, in from the really service not strong, providers, that the field. minor and team incredibly is which our sales And response, is

Operator

Beck And turn additional back it or this Ms. over closing questions I have any program now will time. to further for appears that we at the remarks. no

Marla Beck

our your the of express much. center so the take my team like gratitude a everything BeautyHealth providers for commitment to we Thank I to dedication and do. would you to placing unwavering moment entire to at

growth us We that foundation that for a steps lay for that everyone our updating on you diligently long-term these working to to are of restoring path you growth. are a confident we call. to set the joining profitable for today. the taking next inherent look accomplishments successes the are I'm We strong and forth forward challenges fixable will Thank company. and leverages

Operator

your conclude this program. participation. for And does Thank today's you

You may now disconnect.

The Beauty Health Company (SKIN) 8 Aug 242024 Q2 Earnings call transcript