are to we Bruce constituencies the the you, which of I everyone. interest the best that morning, we we during good by unique are serve. would times and facing begin Thank challenging by like also all acknowledging and guided
the to in discuss as long-term committed my and As sustainability a partners, while this advancing the the to as global members, serve, remarks, we invest continuing on of we provider to our Bruce healthcare described later our crisis the are and and groups employer of communities minimize system will company whole. impact I
Today, for ahead year I to adjusted prior for as the start all impact our will $X.XX of a first our our discuss results indicated, EPS businesses expectations of previous Bruce quarter. to reflects the and we strong reported COVID. of the
financial through Our including operational fundamentals, previous expectations. strategic January were solid our and metrics, mid-March in outperforming
in that did member Humana per to financial the business. affect expectations. weeks the began to COVID, XXXX, and are also well us as plan In impact in our Though the well. quarter not month our favorable new the members late of utilization Advantage March, our impact During the of to Medicare as prior on business joined enrolled running spread premiums COVID-XX totality, who last the year material occurred members in have retail a with segment results. virus the with such individual was this performing ahead of The that per two
expected of During pharmacy their utilization ensure and our as the weeks adequate last higher our we they exception encouragement during March continuing meaningful supply April, costs, early two had experienced ran the of members crisis. into than refilled the which decline with a prescriptions to in with
January we open experienced during higher period membership, and better through from the to sales expected. than enrollment respect With previously retention March,
we Not account surprisingly, were the year as full through latter of to result, of a growth MA XXX,XXX field increasing March range of individual XXX,XXX are previous range of to XXX,XXX. our COVID a As in the from our the sales on XXXX of through face-to-face expected brokers half meetings April slowed in affecting XXX,XXX month restricted. membership
We have also during a terminations decline member period. seen this in
will closely We digital helping be channels, as are these we to more progresses adopt facilitate. and watching dynamics pandemic the which brokers as
of MA expected We XXXX as decline year also reaffirming approximately of standalone XXX,XXX members, membership members. are our membership in group PDP growth XX,XXX well our as projected full approximately
Kentucky from transition the include business performing is as results the well. CareSource risk the the contract and Xst, for Medicaid, to respect the With January of of
expectations Medicaid guidance and economic withdrawing created full uncertainty acknowledging the are for line membership resulting we our While year membership the in by with XXXX, pre-COVID, tremendous trends. was COVID-XX
We tailwind this these trends each are individuals expect at more Medicaid not Medicaid are membership and the coverage qualify that time previous XXX,XXX to individuals to guidance for recognizing beginning to disenrolling XXX,XXX be year, states to full our of from day. for a
In in performance are our quarter. segment, our the pleased Specialty similarly Group and with we
our development our medical Our the consistent favorable was group insured current and were fully commercial benefit ratio metrics through period business. mid-March with prior including expectations, year running for
multiyear first sustainable line was following growth plan of We're commercial membership. with addition, of years commercial In membership declining to our in the a phase medical executing running expectations.
large Through plans markets COVID-XX We've we primarily to and will nation the and reductions, to the terminations achieve duration as volume track close these markets, prioritize prioritized health by and operating by driven social seen investments our anticipate in for challenging is traction but ratios evidenced speed group hires this early the on of group now are This driven by distancing plan headwinds across progress retention. reentry. recovery we including in detailed targeted and and the small membership pricing improved key segment, targets, market retention. support be new at of level potential the of workforce March, restrictions market
taken during the heavily small were Bruce impacted small to business, assist we recall, expect be will the disproportionately accordingly, as you explained, weighted we And we the to As which by will have group actions pandemic. businesses crisis.
XXXX we're not on post-COVID Given our full or and this to for membership our inherent of pre-tax are expectations uncertainty, comment year guidance prepared withdrawing this segment.
as watching payroll how furloughs develop, layoffs enabled trends We generally federal coverage are employer. unemployment result closely differentiating health between to their receive program through the and employees continuing protection by furloughs in
has nice prior home our and Healthcare COVID results were Lastly, line well performing in improvement year-over-year. COVID, our expectations segment businesses to Services pharmacy provider showing and with business. meaningfully with pharmacy impacted
weeks when Though last the April, few of members As of avail use the refill many to peace have early seen them pharmacy give slow. to mind. our the of pandemic themselves in of options spread we
We a medication in which offers order we and higher better adherence usage, experience seen have members rates. believe a mail increase material also
been the virus. April. health admissions adversely March two home has provider slowed which our at dramatically. are as particular, Kindred risk, saw utilization largely impacted And of throughout Additionally, and lower In by in the weeks last businesses, new
financials around how results. our XXXX expected I will specifics more COVID quarterly impacted and not the provide
on given March. occurred impact most developments the immaterial the an that COVID related of had virus the in mentioned, I As first quarter late
due membership base, being for a geographic hotspots is sadly areas it where membership been small. for relatively small in and of the very the members outbreak Although is diagnosed in our of our some have percentage treated to part our COVID,
members March back we address the as with the administrative were elevated by caused in scripts stakeholders, deferral quarter, refilled experienced higher well went these procedures higher as including of early, broadly half pandemic. $XX to however, as the Bruce multiple pharmacy spend, costs In as costs our medical of cost country their into as donations I that the needs offset foundation lockdown. by assist As the the as million the mentioned have noted, to well
depending by seen least the declines Specifically, utilization, service with XX% at overall to category. have medical we respect on
We trend restrictions remain nonessential as in of over weeks to followed at procedures expect by recovery persist, near-term, and in utilization resume with the stay rates a previously home the utilization while lower the place a period other in coming deferred backlog demand. of of
expect also tests We testing become to up more as available. ramp
$XX.XX. With our respect $XX.XX of to to full EPS guidance year, the reaffirming we are adjusted
including discussed points variability the exception line of other detailed costs financial statement However, item, previously. and given expense, Medicare projections by benefit likelihood the guidance significant we of withdrawing membership with the are operating all
timing the the pay number commercial a for spread among cost the restrictions; of severity their our lessening our of and duration new deferred the continued impact timing services; testing; pandemic; therapeutic and and vaccines. or will including COVID-XX mitigate and degree those acknowledged premium; to the that demand of resumption of of and the subsequent variables treatments others; taken the of We healthcare uncertainties ability diagnostic results, of any of the and and members degree to actions
and items are these is of to uncertainty and significant variable these items. difficult All subject predict, our to associated highly reaffirmation the guidance with
utilization a we coming the we this subsequent months our that that fully to such, any offset the our crisis serve. expect by over and Medicare our members, response the employer groups and for to recovery will will health As global support evolve be experienced and continue from providers, entirely lower impact communities
imbalances amount and our half, our heavily in variability earnings back staged in the the perspective, our various may based on how measures. to a were deferred response quarter. quarterly bounces support subsequent seasonality quickly and There including year we of any to occur, first full utilization estimates that scenarios XXXX timing potential a second significant weighted disproportionate From occur of the that expect now will
to run ability in is and be dependent will again the procedures that of and The the to expectation well ramp at current run will normal time. in demand. than system's above could as levels supply the a as healthcare system's normal for up safely using coming consumer the as degree weeks non-essential to confidence system period once greater levels Our ultimately months on of resume modestly flex system, ability meet
in our liquidity touch $X our of the one increased We I senior issuance our year March notes in draw have to we commitment a paper term bank $X.X uncertainty with pandemic now when significantly the was loan We and markets briefly commercial will liquidity with volatility position. under market. on significant from during faced global the prudent credit billion it tap place. felt and in billion
a As we normal, ratio of from with year progression based the ratio the on ability approximately virus our positioned the is strongly to result, to believe over XX% than recovery. course while bring the we debt higher standpoint liquidity the of and of are cap the the down
investments term of billion We've billion and parent our that note, $X cash short subsidiaries the approximately from last and dividends agreement. have growth company, of year our in under lower this parent to access XXXX $X.X of our at years, to membership to expect however, couple and credit relative additional in significant premium an would XXXX. the and we I light
to of $X.XX are capital As hold aware, as incremental we statutory of our every are in you subsidiaries. premium dollar required approximately
on that premium about a bids. the is next cost COVID quick working year. understand medicare extremely and team hard advantage our word our have potential to impacts Finally, may The XXXX
that to As to to is bids financially also customers. but sound compelling take our our product prudent customary, offers approach is the our philosophy is
we proceeding about also point think are growth. the of EPS adjusted We assumption XXXX is jumping XXXX off EPS our as the $XX.XX that under
quarter XXXX second commentary will We call. more provide our on our about pricing
we yourself the note questions. we separate as In that, that smooth please in waiting the the locations we to one and will Bruce, endeavor will Q&A fairness the Operator up first possible. you queue, ask Amy limit line that caller. are to Also open please but as make introduce I, those to your question. With in to
