and Lisa, for Thank us. you, morning, good everyone. you joining Thank
I today. have topics three
introduce. First, the we last performance to have and four in industry some context. a spend new the through to introduced talking letter Those levers I'll our of spend that business. members minute the were that framework CEO levers the the summer, a minute I'm going team drive this are of about on
let me First, our a with headlines. back does year. is initial include in line the in of the just the and guidance. This reinforce we that adjusted XXXX portion couple investment in of in Stars, growth, made EPS
committed do fresh Mellet, Celeste X% achieving We MA, margin we are as journey. management I'll introduce today. and And help perspectives task. Financial to a our some pleased year with that a to us individual to bring in remain to I'm reaffirming at We that Chief them least our new have start in members outlook. we XXXX view team XXXX key Officer.
This [ us their sector of couple circumstances lot is a have at and today. experience in includes difficult good the leading Celeste finance over ]. Fannie that joins in This headwinds. her of years way Stanley with through a given experience Mae Morgan our past external the and at experience organizations worked
You forward look in I you Celeste a hearing will, be introducing moment. today, of course, to from and
to through Resources Officer. SAIC We has on periods O'Hara us Chief capabilities joining also [ us have as focused change. ]. evolving from of Michelle Human HR been Her comes experience She
a was He regulated believe. big future, our as Japan engage using Japan Information a Meda Citi. of Chief [ organizations in customers. most data Officer. and also managing part to ] ] at This scale of new industries. experience introducing our He digital we experience has large IT brings better we're wealth And recently [ is
things turn this the me to that drive business. let X Now
retention and the value. just right also growth, levers X that the those feel In we drives moving area, scratching we this is we experience, lifetime of The done. believe that that surface in be of customer first direction, can product we're customer are which what
a our to the lower product expectations in accomplishing with focus to good see began achieve. When a of year despite nearly reminder, we growth, we repricing membership have elevated shedding we our value. at X% XXXX, on cost sustainable margin we are we're growth and long-term a most membership As plans, and nearly X look things recent AEP expectations and to are resetting to We're for the years reflect plans, with medical unprofitable that XXXX, we wanted proved shifting the mix we trend ago.
The losses that D-SNP consistent have been our is this largely The exception we've position membership space. strategy. experienced to the with our in
quickly we can I we However, new this that that to want good comfortable we about that also very our space. the mix feel improve positioning in are we've attracting. member been emphasize
these last enough is XXX,XXX we And and be improvement excellence. the delivering is to the the When for we've quarter of When us from of Star's is system profitability. with where costs. In return closed the course, also This about members position to an the product lever good on a This system starts excellence we that started that clinical we taken, our made costs, second progress quarter We feel we we patients, steps in fourth we improve outcomes The is own we XXXX, our significant over performance. industry-leading engine question, the gaps. reduce in deliver will care September. Clinical the better our reduced year. XXXX? of business. of
acknowledge the feel in made we Having we and I that the As that, will in October, reemphasize will about progress it on quarter. fourth we thresholds. good will tight, the be said back ultimately, it final depend
XXXX. have now of That all [indiscernible]. our of right operating year where year year is drive energy We measurement into putting to runway are full we bonus XXXX, a
Our highly is office. third with a lever back efficient operating
operating expense a the ratio our We improved lot last by domain points. this over couple course XX XXXX, have in In basis the years. progress we made of of of
We decline way, for the in believe the it do is in it note over performance to levels is we optimized internal team capability. enterprise. enabled right ever, to better our and expect mean not to that efficiency. a more while we provide the unified and shipping Efficiency note to team Despite Just care a it. important when even than this driving we performed to years, investors additional model, path recognize to our good months. distribution streamlined across the there does like of towards and capabilities, noncore we our outsourced progress communicate activities our I'd upcoming some few our examples this year past We efficiencies do internal a what this. we distribution few for the
footprint Finally, lever, and the is of about we me last good touch the our capital on the expand opportunities let XXXX. allocation half primary feel care which growth. to second in found We
good We the expansion feel also of continued Medicaid about organically.
balance. However, strike in the need will near a to future, we
through enablers capacity recovering and will as must it said. is And our a repeatedly This reinvestment we is organic important earnings CenterWell as long-term through the nonetheless. us Medicaid sheet our clearly Priority Stars balance a This #X acquisitions. margin, a are continue strategy. recovery. prudent second and Both of our grow priority priority, have but being is require with to we in we navigate
with us current We environment allow will our our that sheet. identifying our be grow sense thoughtful in earnings continue balance in to to being that opportunities capacity make prudent while
insurance couple been a and Now industry and let been U.S. just expensive. moment volatile it's a Advantage. health years so few and it's the on on me a complicated, Medicare months. It's care fragmented system of volatile is The spend more it's
often, one for well challenge. is established. this. been pretty think they company care of no there is is all a is and There system. is that that no that are care affordable Americans today. It navigate. has Too that responsible to receiving is health I American is of want what the our high-quality challenge sector system It not understandably, one easy
letter CEO Still, Medicare important Medicare. as I plays outcomes delivers Advantage an Medicare Advantage role. mentioned last original summer, in in better my
operates report, recently done our be evidence system. can or you at Harvard Medicare HEDIS work If look through operates Advantage performance need which the been steady Medicare. care driven with This that ] of Medicare than University, has value-based the at care published inside MA this, efficiently by in in improvement more looking value-based programs. primary demonstrated jointly original Advantage of [ the
care enables It is constructively to Advantage. more interested care reason access program affordable with and a health more Advantage is seniors. choose the health affordable it good be easier are Americans to anyone Advantage that engaging partnering more There open value, Medicare access. And to that. we eligible Medicare of of makes course, in do and Medicare improved, to than can also XX% of
there can our the that own. In are on meantime, Humana we do things
navigate. can the to that require manage understand We or the service and underway call procedure. can can members we our for We to care our system While easier on to reminders members care they it our patients make make a have our a do see fix we what more cannot easier pay and or doctor to support do members entire preventative with the own, their is is Those more when to are can clearly better is members. our and they our things a will We it work can about to do, with that that can we complicated us we to within care them can communicate chronic health simply topics We question our concern. them that illnesses. every and intent, take provide time Humana. health
Celeste for first share I her that, her turn on at With to a to Celeste? month it over words Humana. will few