EXHIBIT 99.01
KANA Software Announces Preliminary Financial Results for Fourth Quarter 2005
MENLO PARK, Calif. — January 12, 2006 - KANA Software, Inc. (KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced preliminary financial results for the fourth quarter ended December 31, 2005.
KANA estimates that its revenues for the fourth quarter of 2005 were between $10.7—$10.9 million. Approximately $2.1—$2.3 million is expected to be recognized as fourth quarter license revenue. This would mark an increase in license revenue growth over the last quarter for the company.
In the fourth quarter of 2005, the company reported eight new customer transactions and 37 existing customers who either purchased additional products or added licenses and seats.
“KANA has always been focused on absolute customer satisfaction and we are optimistic with the progress we are making with regard to license revenues and the loyalty our customers continue to show us,” said Michael Fields, CEO at KANA. “Our focus to expand the company’s commitment to driving innovation, specifically KANA’s industry leading multi-channel strategy, positions us for consistent growth and leadership within an ever evolving market sector.”
About KANA
KANA is a leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA’s award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry’s most advanced Web architecture, KANA’s solutions are in use at approximately half of the world’s largest 100 companies. For more information visitwww.kana.com
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA’s forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA’s customers’ expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA’s products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA’s history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are
discussed in KANA’s filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.
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NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contact:
KANA Software
Jessica Hohn, 603-665-1306
jhohn@kana.com
Investors:
Market Street Partners
Carolyn Bass or Susan Coss, 415-445-3240
kana@marketstreetpartners.com
